Issuu

2021/22

ANNUAL REPORT Mark Miller Subaru Celebrates 50 Years of Serving Our Community. PAGE 2 5

Visit the new Discovery Gateway exhibits at Mark Miller Subaru. PAG E 1 4

Meet the All-New 2023 Subaru Solterra. PAG E 5 1

Mark Miller Subaru is proud to be Utah’s only automotive retailer registered as a BenefitCorporation. As a B-Corp, Mark Miller Subaru voluntarily commits to: Have a corporate purpose to create a material positive impact on society and the environment. Consider the impact of our decisions not only on stakeholders, but also on our employees, the community, and the environment. Make available to the public an annual benefit report that assesses our overall social and environmental performance against a third party standard. This is that report.

Greetings from Mark Miller Subaru F RIE N DS,

It is my absolute privilege to present the Mark Miller Subaru 2021/22 annual report! Between the pages of this special document, you will see that my team and I have so much to be

As I reflect over the past year of serving our community in both

proud of from this past year, and I hope you are also proud of

challenging social and economic environments, I’m reminded

the exceptional MARK that we’ve left on our shared community.

of the inspirational quote by Harvey Mackay that Subaru of

Because, after all, it’s YOU who make our work possible. Your

America’s President and CEO, Tom Doll, shared with Subaru

partnership with Mark Miller Subaru helps us fulfill our mission of

Retailers across the country in the summer of last year:

‘being more than a car dealer.’ So, from the bottom of my heart

“Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better.” -Harvey Mackay While there is no doubt that the past few years have provided all of us many opportunities to be anything but positive, what I’ve found incredibly inspiring is that Mark Miller Subaru’s extended family of employees, charities, and customers have remained positive about the future of our lived experience! It’s this positive nature that breeds positivity, as Mackay’s quote so eloquently encapsulates, and its this shared commitment to positivity that is

and on behalf of Mark Miller Subaru’s 250+ human employees, our one canine employee, and on behalf of the many charitable organizations we support, thank you! While the past few years have been difficult, I’m reminded of the power that positive thinking has on our lived experience. Today, I would challenge all who read this letter to search for the positive even when it’s hidden somewhere beneath the surface of a challenging circumstance. That’s because this positivity will not only make you better, but it’ll also make those around you better as well. On behalf of my family, both at home and inside our stores, thank you for sharing your Subaru journey with us.

the gasoline that fuels Mark Miller Subaru’s proverbial engine! In fact, it has been this remarkable positivity that has powered Mark Miller Subaru’s ability to change lives and positively impact our local community for the past 50 years!

Jeff Miller CEO & General Manager

While we’ve accomplished many wonderful feats in the past 5 decades of our humble family business, our ability to ‘Leave a MARK’ in our community this past year alone has reached new and record-breaking heights! From partnering with Subaru of America to raise and donate the largest Share The Love Hometown Charity gifts in Utah’s history, to helping a fleet of nearly 50 Subaru’s that provides support to Utah’s homeless population, Mark Miller Subaru leveraged the positivity that surrounds our family business to leave a very special MARK on our community. After all, helping others and lifting voices is the business we’re in, and the Subaru Love Promise is and forever will

SPEA K WITH JEFF!

be our Northern Star… and today I’m proud to announce that

E-MAIL | jeffm@mmsubaru.com

Mark Miller Subaru’s Northern Star is shining brighter than

OFFICE | 801-553-5216 MOBILE | 801-971-2271

it ever has before!

Table of Contents PAGE 1

M ARK MIL L E R S U BA RU AWARDS PAGE 3

202 2 LOV E PR O M ISE PA RT N E RS PAGE 9

SUBARU LOVE S T HE E A RT H PAGE 11

SUBARU LOVE S PE TS PAGE 13

SUBARU LOVE S L E A R N I N G PAGE 15

SUBARU LOVE S VE T E R A NS PAGE 17

SUBARU LOVE S TO CA R E PAGE 19

SUBARU LOVE S TO HE L P PAGE 21

SUBARU LOVE S DI V E RSI T Y PAGE 23

R E AL CUSTO M E R R E VI E WS

PAGE 25

50TH A N N IVERSA RY TI MELEI NE PAGE 27

SU BA RU SHA RE THE LOV E PAGE 28

DO GOOD FEEL GOOD PAGE 29

PRIN CIPLES OF LOVE PAGE 31

LOVE PROM ISE STORIES PAGE 35

M Y SU BA RU IS PAGE 36

M A RK M ILLER SU BA RU EV ENTS PAGE 37

BLEU ’S CORN ER PAGE 41

2021-2022 PRODUCT L I NEUP PAGE 52

EM PLOYEES OF THE Y EAR AWA RDS

Congratulations, Mark Miller Subaru!

Awards and Accolades:

202 1 LOV E PR O M ISE C USTOM ER & COM M U N ITY COM M ITM ENT AWA RD At Mark Miller Subaru, the Subaru Love Promise is more than a pledge. It affects every aspect of our business, driving all our interactions with customers and community alike. That’s why receiving the 2021 Customer & Community Commitment Award is such an honor: it’s earned only by elite Subaru retailers who demonstrate remarkable dedication to both pillars of the Love Promise—exceptional service to their customers and extraordinary work within their communities. We’re grateful that our firm commitment to create a better world by supporting local causes and continually raising the bar for our customers is being recognized. We invite you to partner with us in our many ongoing efforts to make all our communities better.

202 1 CO NS UM E R SAT ISFAC TION AWA RD Mark Miller Subaru is honored to receive the 2021 Consumer Satisfaction Award by DealerRater. This distinguished award is only presented to the top 10% of U.S. franchise dealers based on their PowerScore™, and Mark Miller Subaru Midtown and South Towne were both two of the 18 Utah dealers to receive this award for 2021.

202 1 S U BARU A M E R I CA N N ATION A L TECHN ICIA N COM PETITION Only the best of the best Subaru Technicians are accepted into the biennial competition. Congratulations to our very own Master Technician, Billy Gahan, for being one of the 14 top Subaru technicians in the country.

202 1 QSALT L A K E FA BBY AWA RD Mark Miller Subaru is honored to have been selected as the first and only readers’ choice award recipient for the Most Fabulous Car Dealership. As we always say, love is love and love makes a Subaru!

202 1 AND 20 22 PAT R I OT AWA RD The Patriot Award is presented by the Employer Support of the Guard and Reserve (ESGR) for supervisors who support citizen warriors. Congratulations to Ty Jensen and Tony Soria for receiving the award, nominated by Tanner Allen. As part of our Mark Miller Subaru Loves Veterans initiative, we are proud to support Tanner and all our active duty and veteran member employees!

202 2 O NE SA N DY AWA R DS WIN N ER Mark Miller Subaru South Towne is honored to have been selected as the 2022 One Sandy City Award for Corporate Citizenship.

202 2 BE ST O F STAT E AWA R D WIN N ER Congratulations to Jeff Miller for receiving the 2022 Best of State “Individual Humanitarian” Award, an annual program created to recognize individuals, organizations, and businesses in Utah. PAGE

Because nothing feels better than giving love away!

$3,237,070.16

| U tah Fede ration for Yo ut h | U ta h Fi lm Ce nte r | Utah Fo o d Bank | Utah Fr iend s of

Co l lege | Whee le r Fa rm Fa rmers M a r ket | Wo menot ns only Red Ro c k M u sus i c support Festival | YWC A helping

local charity, you’re helping us change the world. Thank you!

MEET OUR 2022 LOVE PROMISE PARTNERS

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OUR PART N E R

OU R PA RT N ER

BICYCLE COLLECTIVE promotes cycling as an effective and sustainable form of transportation and recreation, and a cornerstone of a cleaner, healthier, and safer society. They provide refurbished bicycles and educational programs to the community focusing on children and lower income households.

VOLUNTEERS OF AMERICA, UTAH builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance.

WWW.BICYCLECOLLECTIVE.ORG

WWW.VOAUT.ORG

5,606

WERE DONATED IN 2021

423

1,469

BI CYCL E S

PAGE

SERVED IN 2021

TOTAL CLIE NTS

BI CYCL E S

VO LUN T E E RS

9,167

DONATED A TOTAL OF 5,057 HOURS OF THEIR TIME IN 2021

GIVEN TO KIDS (1,080) AND ADULTS (389) IN NEED THROUGH THE BIKES FOR GOODWILL

377

YOU T H

FACILIT IE S

RECEIVED ASSISTANCE AT THE YOUTH RESOURCE CENTER, TOTALING 7,367 BED NIGHTS

ASSISTING PEOPLE DEALING WITH HOMELESSNESS, MENTAL ILLNESS, AND SUBSTANCE ABUSE

OUR PART N E R

O U R PA RT N ER

STREET DAWG CREW OF UTAH serves the pets and pet owners of the homeless community and other vulnerable and low-income populations by providing pet food, supplies and medical care, promoting positive and responsible pet ownership, and providing information on low-cost pet resources.

BIG BROTHERS BIG SISTERS OF UTAH works to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Every child has the innate ability to achieve great success given the resources and opportunity.

WWW.STREETDAWGCREW.ORG

WWW.BBBSU.ORG

M OR E T H AN

POUNDS OF FOOD DISTRIBUTED MONTHLY

M OR E T H AN

PETS RECEIVE FREE FOOD AND VET CARE MONTHLY

3,550 300

M OR E T H AN

$6,000

PAGE

ONLY

1 IN 3 100%

LESS LIKELY TO ENGAGE IN RISKY BEHAVIORS WITH MENTORSHIP

93%

REPORT INCREASED SOCIAL ACCEPTANCE WITH MENTORSHIP

OF LIT T LE S

IN EMERGENCY VET FUNDING PROVIDED ANNUALLY

KIDS WILL GROW UP WITH A CARING AND CONSISTENT MENTOR

OF LIT T LE S

OUR PART N E R

OU R PA RT N ER

DISCOVERY GATEWAY CHILDREN’S MUSEUM inspires children of all ages and abilities to imagine, discover, and connect with their world to make a difference. Exhibits and daily programs offer visitors hours of interactive learning, and science outreach programs travel to school districts throughout the state to take informal learning into classrooms.

CONTINUE MISSION serves Veterans and Service Members with service-connected injuries and their family/support members through educational and recreational events, and mental health awareness and suicide prevention.

WWW.DISCOVERYGATEWAY.ORG

WWW.CONTINUEMISSION.ORG

409,643

AND ADULTS SERVED ANNUALLY

CH I L DR E N

35,111

M USE U M

AND SUPPORT MEMBERS SERVED IN 2021

VE T E RANS

RECEIVE FREE ADMISSION ANNUALLY

CH I L DR E N

25,086

3,045

VISITS BY SCHOOL CHILDREN ANUALLY

91%

OF V E T E RANS

181

E DUCAT IONAL

WHO TOOK PART IN A 2021 SURVEY REPORTED A POSITIVE IMPACT ON THEIR MENTAL HEALTH BECAUSE OF PARTICIPATION IN CONTINUE MISSION EVENTS

AND RECREATIONAL EVENTS HOSTED FOR VETERANS AND SUPPORT MEMBERS

OUR PART N E R

YWCA UTAH is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

WWW.YWCAUTAH.ORG

64,388 DAYS

540

CH I L DR E N

AND NIGHTS OF SAFETY FOR MOTHERS AND CHILDREN IN 2020

AND MOTHERS RECEIVED COMPREHENSIVE CHILDREN’S ADVOCACY AND INTERVENTION SERVICES, STRENGTHENING THEIR BONDS AND HEALING FROM TRAUMA

50%

OF M OT H E RS

COME TO THE YWCA SEEKING SAFETY AND SUPPORT WITH DEPENDENT CHILDREN

Through our Love Promise program, Mark Miller Subaru partners with local nonprofits to build lasting relationships that allow us to be a positive force in our community. These are annual partnerships that align with one of our core Love Promise pillars. We leverage our reach and Subaru resources to support our charity partners and promote their work. It’s our aim to spread the Love Promise as far as possible, which is why we host an open application period each fall for partners in the following year. Applicants must align with one of our Love Promise pillars, be an established 501(c)3 organization, and submit their application during the open enrollment period. Learn more about our Love Promise program and access our application link at: WWW.MARKMILLERSUBARU.COM

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2 0 21 LOVE P ROMI S E PA RTN E R OUTCOMES SUBARU LOVES THE EARTH - PG. 9 SUBARU LOVES PETS - PG. 11 SUBARU LOVES LEARNING - PG. 13 MARK MILLER SUBARU LOVES VETERANS - PG. 15 SUBARU LOVES TO CARE - PG. 17 SUBARU LOVES TO HELP - PG. 19 MARK MILLER SUBARU LOVES DIVERSITY - PG. 21

2021 OUTCOMES Loving the environment means more than loving the great outdoors. It means working to preserve it.

HELPING PROTECT PRIVACY AND THE ENVIRONMENT ON EARTH DAY

RECYCLING WITH US – ACCEPTING YOUR HARD-TO-RECYCLE ITEMS

Mark Miller Subaru partnered with Recycle Utah to host a Community Paper Shredding Event in Park City, which collected, shredded, and recycled 2 tons of private documents in April 2021. Recycle your waste (Summit County residents) with Recycle Utah and support their programs to help protect our water, save our landfills, and educate the next generation at recycleutah.org.

For the fourth consecutive year, Mark Miller Subaru led an effort to help our customers and community properly recycle wrapping paper after Christmas to divert this holiday waste from landfills. Collectively, we filled six large Zero Waste boxes from TerraCycle for proper recycling. A common mistake many people make around the holidays is loading their recycling bins with wrapping paper, tissue, ribbons, and more. Unfortunately, the shiny, laminated paper is, in fact, not recyclable in most circumstances. Including it in the bin with other paper products can make an entire load unrecyclable. Did you know, you can collect your snack wrappers and disposable cups, lids, and straws at home and drop them off at Mark Miller Subaru in our TerraCycle Zero Waste Boxes for us to handle these hard-to-recycle items? Our individual conservation actions can make a big impact. We invite you to join us in our Subaru Loves the Earth initiatives!

ROUND VALLEY TRAIL CLEANUP More than 40 volunteers met at Quinn’s Junction Trailhead to help clean up the Round Valley Trails and beautify the places we love to recreate for a spring clean-up event hosted by Summit Land Conservancy. Volunteers collected 28 bags of trash and waste, making the trails we love more enjoyable for all. Mark Miller Subaru joined to support volunteers with snacks and drinks to keep everyone fueled and hydrated. Did you know, Summit Land Conservancy protects over 800 acres of open space in Round Valley in partnership with Park City Municipal and the Osguthrope Family? Learn more about the properties they are currently protecting and those they are working on conserving for the future at wesaveland.org.

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2021 OUTCOMES Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

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FINDING FOREVER HOMES DURING SUBARU LOVES PETS MONTH To celebrate Subaru Loves Pets month in October, Mark Miller Subaru partnered with Nuzzles & Co., one of our favorite pet rescue and adoption centers. We made a $6,200 donation and helping a total of 161 pets find their forever homes. We also hosted a free adoption event at our South Towne location on National Make a Dog’s Day, October 22, where 16 dogs and cats found new homes, including some loving Underdogs (hard to adopt pets). Nearly 60,000 shelter animals have been adopted in the last two years alone since Subaru began our national Subaru Loves Pets adoption campaign. Looking to adopt? Browse current adoptable pets at nuzzlesandco.org and let’s help love win!

BLEU + WHITE = GREEN The world lost a national treasure at the end of 2021 when Betty White died at age 99, just three short weeks before her 100th birthday. To commemorate her missed celebration and honor her love for animals and the shelters/rescue groups that work to save them, fans held a Betty White Challenge to raise money for and awareness around these groups. Here at Mark Miller Subaru, our very own Suba Blue hosted a Facebook challenge on his page for the most tags for a local animal group. Congratulations to Community Animal Welfare Society (CAWS) for winning with over 100 tags! We made a $500 donation to CAWS, and an additional $500 donation to the runner up, Lazy B Equine Rescue & Sanctuary. We had fun channeling Betty White when delivering the winners their checks! Bleu will always hold a special place in his heart for Betty White.

NATIONAL DOG DAY WITH STREET DAWG CREW National Dog Day takes place every August 26, where dog owners everywhere give their furry companions some extra love on this special day. Mark Miller Subaru and Bjorn’s Brew teamed up to host a pet food collection drive to support Street Dawg Crew of Utah. Together, we raised $5,000 and collected several hundred pounds of pet food to support their programs that serve the pets and pet owners of the homeless community and other low-income populations. Bjorn’s Brew is our local coffee shop that serves delicious coffee and treats, all while donating to local animal charities like Street Dawg Crew of Utah.

HOMELESS PET SURVIVAL KITS BUILT FOR THOSE IN NEED Mark Miller Subaru staff formed an assembly line to compile Homeless Pet Survival Kits, which included blankets, pet food, pet treats, pet toys, hand/foot warmers, and other critical pet and human supplies to keep our homeless neighbors and pets safe, fed, and warm throughout the winter months. Our employees helped distribute more than 100 kits, handing them out on their daily commutes. This idea to help those in need comes from Street Dawg Crew of Utah. streetdawgcrew.org.

2021 OUTCOMES It’s our goal to make the pursuit of knowledge available to as many minds as possible.

READ ACROSS AMERICA WITH DR. SUESS Each year, National Read Across America Day is celebrated on March 2, the birthday of Dr. Seuss, with a different theme to bring awareness to the importance of reading in education and help motivate kids to read more. To celebration last year, we partnered with Discovery Gateway Children’s Museum to join their kids’ activities. One of our Mark Miller Subaru staff members hosted a virtual reading of “The Lorax” by Dr. Suess—one of our favorites! Every day is a good day for reading, but we look forward to this special occasion to re-energize the excitement of reading among kids in a national and collective effort.

SALT LAKE COMMUNITY COLLEGE AUTOMOTIVE PROGRAM Mark Miller Subaru donated a transmission, short block, and a long block to the SLCC Automotive Program so that professors would have more equipment to use for instruction with students.

NEW PARTNERSHIP WITH ADOPT-A-CLASS.ORG Most teachers spend an average of $750 a year out of their own pocket on supplies for students who cannot afford them. That’s why last year Subaru of America, Inc. announced a new partnership with AdoptAClassroom. org as the new national Subaru Loves Learning partner. AdopAClassroom.org is a non-profit that helps teachers get the school supplies they need for their students, so students can focus on what matter most—learning. In the first year of the partnership, Subaru and participating retailers across the nation supported 114,000 students. Locally, Mark Miller Subaru adopted 6 classrooms each at Millcreek Elementary and Kearns Jr. High, donating $6,000 to help those teachers purchase classroom supplies for their students.

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NEW: DISCOVERY GATEWAY CHILDREN’S MUSEUM AT MARK MILLER SUBARU Discovery Gateway Children’s Museum has been a longtime partner of Mark Miller Subaru, and together we have created some unique and fun Subaru Loves Learning opportunities for our community. In May of 2018, we opened the “Mark Miller Subaru Express Service Exhibit” inside the Children’s Museum, featuring a kid-sized model of a Subaru Ascent that is interactive for all ages. We were the first in Utah to take Subaru inside a Children’s Museum, and now we are the first to bring a Children’s Museum inside a Subaru retailer store! We are excited to announce our new “Discovery Gateway Children’s Museums at Mark Miller Subaru.” After closing our kids’ playrooms for nearly two years due to the pandemic, they are now back and better than ever! The exhibit staff at Discovery Gateway Children’s Museum designed, created, and installed our new “miniature” exhibits inside our stores. In total, there are three miniature museums—one at our Midtown location and two at our South Towne location—that provide our service and sales guests and their children the opportunity to connect through play and learn through our hands-on exhibits and activity stations. To celebrate, we hosted an Open House on February 2, 2022, with a ribbon cutting ceremony, free food and snacks, a special activity station, and free family passes to Discovery Gateway Children’s Museum for everyone who attended. Our hope is that now when customers visit our stores with their kids, they will leave with memories that will inspire them to keep learning and exploring the world in new ways! Explore all the Children’s Museum has to offer at discoverygateway.org.

2021 OUTCOMES They served us, and it’s our turn to serve them. We’re committed to supporting the brave men and women of the US Armed Forces.

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WATCHING OUT FOR THOSE WHO WATCHED OUR SIXES It should come as no surprise that after serving in the military and fighting in wars, many service members face difficulties as they transition from military to civilian life. Specifically, those veterans who say they had an emotionally traumatic experience while serving or had suffered a serious service-related injury were significantly more likely to report problems with re-entry. That’s why The Malinois Foundation was formed, to help by healing through canine assistance. For the past four years, Mark Miller Subaru has supported their life-saving work of providing service dogs and training to individuals in need with both physical and/or mental impairments, and through Mark Miller Subaru’s financial support they have placed 35 service dogs and provided 1800 hours of volunteer service dog training to individuals who would not have otherwise been able to afford these services. Read some of their client stories at themalinoisfoundation.org.

NATIONAL MILITARY SPOUSE APPRECIATION DAY Life in the military can be challenging, especially when service members are separated from their loved ones while on deployment. Spouses become the proverbial glue that hold the house together. Military Spouse Appreciation Day is when we recognize the sacrifices made by military member spouses and give them the credit due. We asked service members to tell us how much they appreciate

their spouse and the sacrifices made for a chance to win a day of pampering for their loved one at The Cliff Spa at Snowbird. We would like to share the story of our winner, submitted by Jacquelin. “Cesar is not only the spouse of a veteran, but he too is a veteran! I have gone through so many health and physical ability issues and this amazing man has taken care of me through it all. Juggling acts from work, school, and all my doctor appointments has made him stretch his mental and physical limits to unbelievable heights. The personal attention that I have required of him has been known to make the weaker person abandon their vows, but not Cesar! I know there are deserving spouses all over the world sacrificing for their military family, but also for their country in many ways.” - Jaqueline

PAYING TRIBUTE TO THE HEROES THAT LIVE HERE Veterans Day is a time for the nation to give pause and honor the countless neighbors, friends, family, and other individuals who have served our country to defend democracy and our freedoms. For the second year, Mark Miller Subaru teamed up with our Loves Veterans partner, The Malinois Foundation on Veterans Day to honor the men and women who have “watched our six” and kept us safe over the years! To celebrate their sacrifice, we held an open nomination process for people to submit a veteran they know or love to have a special sign placed in their yard on Veterans Day that reads “A Hero Lives Here.” More than 50 signs were placed in the yards of local veterans throughout Salt Lake and surrounding counties. Although we work each and every day to honor our veterans, there’s something special about Veterans Day when we all come together to voice our thanks and love to the many men and women who sacrificed so much for our great nation! “It meant so much when I woke up and saw the sign in my front yard this morning, knowing that people care about me and my service in the Marines.” - Anthony Swenson, US Marine Corp veteran and Product Specialist at Mark Miller Subaru Midtown.

2021 OUTCOMES We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

SUBARU AND UTAH FOR UKRAINE Utah has a long tradition of supporting and welcoming refugees in need. We are also home to over 1,500 Ukrainian neighbors. The suffering in Ukraine is creating a massive need to join together and help a community in crisis. Compassion and love are just part of our ethos here at Mark Miller Subaru, so we knew we had to help. At the beginning of the conflict, Jeff Miller and Mark Miller Subaru announced they would match all donations to the Utah For Ukraine Fund, up to $10,000! Subaru Corporation, on behalf of Subaru distributors around the globe, also announced their support by donating €1,000,000 to the United Nations Refugee Agency. Additionally, Subaru of America Foundation matched $3 for every $1 donated by Subaru of America employees in March–raising $100,000 in support of the millions of refugees impacted by the crisis in Ukraine. Mark Miller Subaru and the entire international Subaru Family sincerely hope for a swift end to the crisis and a return to peace as soon as possible for people in Ukraine and around the world.

DONATING BLOOD TO SAVE LIVES The blood supply in the U.S. recently hit a 10-year low due to the pandemic and has left blood centers scrambling for donors over the past three years. This growing demand has life or death consequences for those in need. When the pandemic started, Mark Miller Subaru stepped up and partnered with ARUP Blood Services to start hosting on-site blood drives. Over the past two years, Mark Miller Subaru staff and family have donated 57 units of blood and have future blood drives already scheduled. If you PAGE

are not already donating, please consider contact ARUP Blood Services at utahblood.org to start donating blood or platelets today! Your donation could literally save lives of those living in Utah!

DREAM CHASERS, PRESENTED BY MARK MILLER SUBARU In 2015, Ian Acker founded Fit To Recover, a recovery community and nonprofit that helps people in sobriety connect through fitness, nutrition, creative arts and community service. What began with a Facebook post and a boombox with a handful of people has become a thriving recovery community in Salt Lake City, helping thousands transform their lives. Last year, Fit to Recover produced a documentary: ‘Dream Chasers: The Fit to Recover Story’ that chronicles the origin of the Fit To Recover gym and highlights their four pillar approach. Documenting the lives of five individuals empowered by Fit To Recover’s programming, the film tells a tale of community, acceptance, and resilience. It follows members along their recovery journeys as they discover their passions and find their identity outside of addiction through cooking classes, music therapy, service projects, sports, and exercise. It’s a powerful message derived from a powerful story, and Mark Miller Subaru is honored to have supported this project as the Presenting sponsor. You can view online at www. fit2recover.org.

2021 OUTCOMES In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

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HOW YOUR USED CLOTHES SUPPORT YOUTH MENTORSHIP

STUFF THE BUS: HELPING KIDS WITH BACK-TO-SCHOOL SUPPLIES

Gently used clothing donations from the public help Big Brothers Big Sister of Utah (BBBSU) support 350 kids (Littles) annually through their youth mentorship programs. It’s an important part of their fundraising efforts that businesses and community groups participate in every year by hosting collection drives. Mark Miller Subaru participated in an Easter Egg Hunt event that doubled as a clothing collection drive to support BBBSU. Want to help? Make a bigger impact in the life of a youth by volunteering with BBBSU as a Big and provide year-round mentorship to a Little. Learn more about how you can get involved at bbbbsu.org.

Mark Miller Subaru collected two mini-buses full of school supplies for Stuff the Bus, an annual program by United Way of Salt Lake to help send 13,000 Utah kids back to school with backpacks, notebooks, pencils, and other necessities that promote confidence and eliminate barriers to success. The impact of these supplies lasts beyond the first days of school: great writing ability, mastering essential math skills, and even a life-long love of art start early. By supporting kids with something as basic as school supplies, we set them up for success and impact their futures. Thanks to our staff and customers who donated to our mini-bus stuffing. The kids the supplies helped will be forever grateful!

GIVING COMFORT AND WARMTH TO THOSE EXPERIENCING HOMELESSNESS In recognition of National Homeless Youth Awareness Month this past November, Subaru of America donated 50,000 blankets to homeless shelters across the country, and locally Mark Miller Subaru donated 160 blankets to the Volunteers of America, Utah Youth Resource Center. Earlier that day, staff from our sister store Mark Miller Toyota volunteered to cook breakfast for the youth. The Miller Family exemplifies how uniting for a common cause is the most powerful thing we can do as community neighbors to support one another during hard times!

DAY OF CARING WITH UNITED WAY OF SALT LAKE United Way of Salt Lake hosts an annual Day of Caring for local businesses to participate in volunteer projects to help build our community. On September 9, 2021, ten Mark Miller Subaru employees volunteered their time at Midvale Elementary to dismantle an old garden and create a new buddy garden space with a Little Free Library.

2021 OUTCOMES Diversity, equity, and inclusion are core to our culture. It drives how we make decisions and how we treat each other as humans. From our employees to our customers and community, we value each unique story by creating the space for belonging and by working toward a more just world where everyone is celebrated as equal.

SPREADING LOVE WITH PROJECT RAINBOW

CELEBRATING THE WOMEN OF MARK MILLER SUBARU, AND BEYOND

Mark Miller Subaru is a PROUD and passionate LGBTQ+ ally and advocate, and we were excited to start a new partnership with Project Rainbow, an organization that works to promote LGBTQ+ visibility throughout Utah and foster inclusivity. We teamed up to support their “Spreading Love” Pride flag staking campaign, where people can sign up to have a Pride flag staked in their yard to show their dedication to LOVE during Utah Pride Week. In 2021, Project Rainbow staked over 4,000 Pride flags throughout the state. We encouraged everyone who received a flag to share with us what PRIDE means to them. At the end of Utah Pride Week, we compiled a short video of all the submissions to show the world our different colors of love. While our mind might be able to somersault around bias and bigotry, our heart only knows love! Join the Spreading Love campaign and get a Pride flag in your yard, visit projectrainbowutah.org.

Is there a female that has made an important impact on your life? That’s the question we asked our staff, Love Promise partners, and the public on social media for Women’s History Month this year. It was truly inspiring to read all the stories. YWCA Utah helped us select one story that stood out to them, and we made a donation to a charity of the author’s choice In Honor of their influential person. We also celebrated among our staff by featuring some of the powerful women who help make Mark Miller Subaru a wonderful place to work, visit, and do business. While we are proud to do this in honor of Women’s History Month and International Women’s Day, we feel that every day should be a day to honor and thank women everywhere who have paved the path for future generations and have fought and continue to fight for equality, inclusion, diversity, empathy, respect, and so much more!

PARTNERING TO BUILD EQUITABLE COMMUNITIES Among the most urgent challenges facing America today is the growing division across racial and ethnic identities, which is why Mark Miller Subaru was honored to participate in the 2021 Truth, Racial Healing, & Transformation (TRHT) Conference with Westminster College, Office of Diversity, Equity, & Inclusion, as their community partner. Westminster College is dedicated to diversity and is working toward accreditation as a TRHT Campus Center. It was a true privilege and learning experience to join the collective discussion around dismantling racial hierarchies and building equitable communities. Read all about their on-campus diversity initiatives at westminstercollege.org.

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MMS JOINS DIVERSITY SUMMIT 2020 will go down in history for many reasons, one of which was the impassioned growth of the Black Lives Matter movement and protests after the unfortunate deaths of many of our black community members. It was, and continues to be, a time for action. Mark Miller Subaru made a decision to publicly support the movement and donated $55,000 to various social justice organizations within two weeks. You can read the full Love Promise story in this Annual Report.

Real Customer Reviews M A R K M I L L E R SU BA RU IS RATED AS A CARFAX 2021 TOP R ATE D DE A L E R BY VERIFIED CUSTOM ER REVI EWS.

4.7 out of 5 stars

Customer Reviews: Facts Speak for Themselves PEO PL E LOVE US AND YOU WILL TOO! V IEW OUR C O M PL E T E L IST O F C USTO M E R R E VI E WS O NL I N E AT YOU R FAVORIT E T H IRD -PA RTY REVIEW PROVIDER I NCLUDI NG GO O G L E , FACE BO O K, DE A L E R R AT E R, CA R FA X, A N D YE L P.

2020 Subaru Outback Limited owner

It was top notch service. I have bought 3 cars and leased one. Would not go anywhere else!

2018 Subaru Impreza Premium Plus owner The Service Manager was great. He scheduled my appointment quickly, communicated all that needed to be done and had the car ready sooner than he had promised.

2018 Subaru Impreza Premium Plus owner

Amazing! Mark Miller makes it so easy! From scheduling the appointment, having a loaner vehicle for a few hours and then having them drop off the car with a nice wash too! Can’t beat the service. Thanks again y’all!

Karen T.

Excellent service department. I was pleased that they figured out my car’s problem before I signed off on a loaner. They were able to fix it quickly while I waited

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Carole L.

Nick Nelson is Subaru’s #1 Tech, as far as I am concerned. He fixed a computer problem that I have been dealing with for a few months. I know Subaru trains all of their techs well, but Nick is persistent and knowledgeable!! Thank you, Mark Miller Subaru South Towne.

Grace H.

This dealership is the best, and Curtis was fabulous to work with! So grateful to have had a positive interaction when buying a car; zero pushiness, zero condescending comments, zero uneasy feelings whatsoever. We will never buy a car from anywhere/anyone else! Thanks, Curtis!

Michael

It was an absolute pleasure to purchase a vehicle from Mark Miller Subaru. They were able to accommodate all my requests and performed the service with a smile.

Maggie G.

Carson in the service department was very thoughtful in answering all my questions about brakes, rotors, etc. I came in to get my oil changed and they were quick and professional.

John D.

My husband and I came in today to look at getting a new car and trading in our current one. Anthony was our salesman, and he was fantastic! Explaining all our options, no pressure, answering our questions and giving advice. All around the best experience we’ve ever had with buying a car. As soon as we can get an order in for a Crosstrek, we’ll be back with him! Anthony, Antonio and I really appreciate your help today, you are the greatest!

Leo G.

Great car, great price, and great customer service

Michael R.

Went to order some parts. They were able to match another quote from a different dealer. Great customer service.

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YE A R

10 0

F O

SS E IN S U B LY I M A F

HAPPY A

A 4TH GENERATION FAM

ANNIVERSA RY TH

OPEN FOR TIMELINE 50 YE AR S

SU BA

U R VE LO

MILY OWNED BUSINESS

More than a decade of operating his business in Idaho, Fred Carleson moved to Salt Lake region and offered an exceptional opportunity for business development.

That same year, Fred and his brother Harry Carleson opened the first Ford dealership in Sa 500 South. Shortly after, they relocated to a new, state-of-the art facility at 535 S. Main Stre current home of the Grand America Hotel.

The effects of the Great Depression impacted nearly every aspect of life, including the auto industry. The next five years, 1934-1939, were very difficult and trying years for Fred and H the biggest challenge was navigating a crisis of conscious surrounding their business rela with Henry Ford, a known Nazi sympathizer and overall unethical business partner.

“There never lived a more ruthless, domineering and heartless man in the business than ol Ford.” - Fred Carleson.

In his personal memoir, Fred recalls: “Along with selling Ford products, we were given quo subscribers to Mr. Ford’s publication, The Dearborn Independent, which was full of anti-Se content.” This requirement by Ford was soon suspended following a lawsuit and the public terminated.

The roots of our present day Mark Miller Subaru store began over 100 years ago in Idaho Falls, ID, where Fred. A. Carleson owned and operated his own Ford Agency.

After four decades in the automotive industry, Ma sells both Mark Miller Subaru franchises to his so also sells Mark Miller Toyota to his other son, Joh the third transfer (fourth generation) of the family know? Only about 3% of family businesses make it generation!

Mark Miller remains actively involved in the comm ways, including a math tutoring program for elem school students that he personally created with m Miller Subaru staff and United Way. Additionally, M boards and is well known in the local community philanthropy efforts made possible by The Mark a Foundation.

November 5, 2021 marks the 50th Anniversary when Laury and Mark Miller were awarded the Subaru franchise and started selling the Award Winning Subaru lineup.

Mark Miller Subaru Midtown and South Towne cu 260 full- and part-time associates with annual sal million, and a passion towards leaving a MARK on

2020 Subaru of America turned 50 years old in 2018! Scan the QR code to see their timeline and fleet of vehicles.

CONGRATULATIONS MAR

City after recognizing it was a commercial center of the Intermountain

alt Lake City, located downtown at the Ken Garff building at 120 East eet, the

omotive Harry, but ationship

Fred organized the Triple Annuity Corporation and and Murray. He started to divest his interests in the A. Carleson partnership, making Harry the propriet purchased Triple Annuity Corporation and the prop

otas of emitic cation was

munity in a variety of mentary and middle members of Mark Mark serves on many through his personal and Kathie Miller

Their disdain for Henry Ford and his business practices, in addition to Ford’s anti-Semitic ideology, led Fred and Harry to return their Ford distributorship and be awarded the Pontiac and Cadillac distribution rights for Utah, part of Idaho, Wyoming, and Nevada. Fred recalls this transition “the beginning of a very happy and prosperous chapter in our automotive life.” During the first year, they almost doubled Pontiac sales in the area and had established several new dealers.

Mark Miller Subaru is proud to be Utah’s only automotive retailer Corporation. As a B-Corp, Mark Miller Subaru voluntarily commits to: Have a corporate purpose to create a material positive impact on society and the environment. Consider the impact of our decisions not only on stakeholders, but also on our employees, the community, and the environment. assesses our overall social and environmental performance against a third party standard.

urrently employ over les that exceed $150 n our community.

018

RK MILLER SUBARU!

World War II crippled the production of new vehicle on buying & selling used vehicles which were also New York State to buy used vehicles and ship them ensure that the family business would endure anot

To appeal to the public demand for clean, used car purify used cars through their “germ-free-ized” tre offering this service, which was a big deal at the ti war.

ld Henry

ark Miller retires and on Jeff Miller and hn Miller. This marks y business. Did you t to the fourth

“Everything was going nicely until December of 19 earnest” - Fred Carleson

2017 From the early days of Fred Carleson on through to the Miller family, giving back to the local community has always been a special characteristic of the family business. Since 2010, Mark Miller Subaru has donated more than $2.8 million to local charities, and in 2018 Subaru of America named Mark Miller Subaru as the Retailer of the Year in recognition of excellence in customer experience and extraordinary commitment to our community. This highly distinguished honor is only given to one Subaru retailer nationally each year, and Mark Miller Subaru was the fourth retailer to receive this award since its inception. Mark Miller Subaru is honored to be the only Subaru store in the State of Utah to hold this distinction.

Benefit-Corporations (B-Corps) are a growing trend among businesses nationwide, holding themselves to a higher standard of creating a material positive impact on society and the environment. Mark Miller Subaru Midtown restructures and incorporates as a B-Corp, and remains the only automotive retailer in the State of Utah registered as a Benefit-Corporation.

2010

Marking the e Carleson-Mil decision to s

After working Mark Miller a both Mark M chain as a se as a new and Miller Subaru

Also during th a significant facilities in th conservation

941 when Pearl Harbor and the war commenced in Giving back to our local community has long been part of the family business. In what was thought to be the first ‘craftmobile’ in the area, the Carleson-Miller family donated a vehicle as a mobile craft shop to deliver materials, instruction, and tools to shut-ins in hospitals and homes and would include equipment such as looms, spinning wheels, and lapidary gear.

e inventory forcing Fred & Harry to rely almost exclusively hard to obtain. Fred and Harry traveled as far east as m back to Salt Lake City. Their innovative spirit would ther few years of unprecedented challenges.

rs, Fred Carleson Pontiac/Cadillac started to sterilize and eatment process. It was the only dealership around ime due to the inability to get new vehicles because of the

d started acquiring properties throughout Salt Lake City e automotive business and eventually dissolved The Fred tor of the family auto business. In 1965 Little America perty on which it now resides.

After working in the automotive industry for several decades in Idaho, Nevada, and Utah, Harry awarded a franchise to his son-in-law Laury Miller. This marks the first transfer (second generation) of the family business. Laury Miller opened a Pontiac-Cadillac dealership at 4919 S. State Street with a grand opening that promoted “free gifts for ladies and balloons for children” when visiting the new facility. The dealership later added GMC trucks and Rambler vehicles.

Mark is presented with the opportunity to purchase a second Subaru dealership in the South Towne Auto Mall, located in Sandy. With the addition of Mark Miller Subaru South Towne, the South Salt Lake location would now be known as Mark Miller Subaru Midtown.

2009

end of a 74 year relationship between the ller family and General Motors, Mark made the sell the Pontiac and Buick franchises back to GM.

g in the family business for more than 30 years, appoints his son Jeff Miller as General Manager of Miller Subaru stores after working his way up the ervice advisor, salesperson, finance manager, and d used car manager. For the next ten years, Mark u is led by both Mark and Jeff.

his time, Mark Miller Subaru Midtown undergoes remodel, creating one of the nicest Subaru he country with energy efficiency and water n at the heart of the redesign.

Mark celeb in bu this t also franc Mille beco Pont

1999

1996 In its early years, Kia was full of ups and downs and four short years after acquiring the franchise, Mark sold Kia in order to purchase a Buick franchise.

Laury approached his son Mark with an opportunity that would change the course of his future. The Office Manager/Fixed Operations Manager was leaving the company and Laury offered the position to Mark, but only gave him 3 days to decide. Mark left college to take the job and officially entered the car business full-time. He trained for about 2 weeks before he was on his own.

Laury was presented with an opportunity to be awarded either a Subaru or Honda franchise. Although Subaru was not well-known at the time and not the obvious choice, the final decision was made by a random coin flip and Subaru won. This was the beginning of Laury Miller Pontiac-Subaru.

As the Subaru brand continued to grow and gain market share, Mark opened his first standalone Subaru dealership under the name Mark Miller Subaru at 3734 South State Street, while Mark Miller Pontiac kept the 3535 South State Street location.

k Miller Subaru brates 25 years usiness! Around time Mark Miller purchases a Kia chise and Mark er Pontiac omes Mark Miller tiac-Kia.

After more than two decades of being the business leader, Laury Miller sold the dealership to his son Mark Miller, making Mark one of the youngest General Motors dealers in the country at age 26. This marks the second transfer (third generation) of the family business.

1980

Laury moved the dealership to 3535 S State Street in addition to dropping Cadillac and GMC trucks from the dealership lineup. This location will become the future home of Mark Miller Subaru and is where we currently operate today.

1990 Mark purchases a Toyota dealership in downtown Salt Lake City, introducing Toyota to the portfolio of automobiles. Mark Miller Toyota opens at 84 West 700 South, creating three dealership locations for the business: Mark Miller Pontiac, Mark Miller Subaru, and Mark Miller Toyota.

Larry H. Miller started his first Toyota dealership in Salt Lake City in 1979. Although there was no family relation between the two, the public confusion between Laury Miller and Larry Miller was so confounding that Mark and Larry negotiated a settlement in which Larry would operate his dealerships under Larry H. Miller and Mark would change his dealership name to Mark Miller Pontiac-Subaru.

Share the Love For the second year in a row, Mark Miller Subaru made the largest Share the Love donation in Utah, beating our own 2020 record. We are beyond proud to support our community with the two largest donations ever made by a Utah Subaru retailer through the Subaru Share the Love Event! Subaru of America, Inc. and participating retailers hosted the 14th annual Subaru Share the Love Event this past holiday season, donating more than $225 million to charity since the inception of the event! Customers who purchase or lease a new Subaru during the event can select between four national and over 1,440 hometown charities to receive a donation. To celebrate the 2021 Subaru Share the Love Event, Mark Miller Subaru partnered with two of our Love Promise charities, Big Brothers Big Sisters of Utah and Summit Land Conservancy, to support youth mentorship and environmental stewardship programs. With the help of our customers, we raised another record-breaking $198,967 for our two charity partners! For the second year in row, Mark Miller Subaru donated more to local charity than any other Subaru retailer in the nation! These donations will help:

• Big Brothers Big Sisters of Utah - match 82 youths (Littles) with adult mentors (Bigs) and provide year-round support and services for these mentorship matches. • Summit Land Conservancy – help protect and defend local landscapes throughout the Wasatch back, including 46 permanent conservation easements on 7,000 acres of land.

Mark Miller Subaru is proud to have made our largest Share the Love donation to date!

BIG BR OTH ERS BI G SISTERS OF UTA H

$106,055 S U M M IT L A N D C ONSERVA N CY

$92,913 TOTA L D O N AT E D :

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$198,967

MIL

LER SU

FEEL T

EVEN TH

ANNU

Do Good Feel Good Big Brothers Big Sisters of Utah: $6,900 · Subaru Loves Learning: Discovery Gateway Children’s Museum: $3,940 · Subaru Loves to Care: Fit To Recover: $3,080 · Mark Miller Subaru Loves Diversity: Westminster College: $2,460

COMMUNITY DAY CELEBRATION

DO GOOD FEEL GOOD

Do Good Feel Good takes place each May and is Mark Miller Subaru’s longest running charity event for our Love Promise partners. We celebrated the 14th annual Do Good Feel Good in 2021 and donated more than $43,000 to our amazing charity partners.

IT FEELS GOOD TO DO GOOD

For every car sold during Do Good Feel Good, Mark Miller Subaru donates $75 to the Love Promise partner of the customer’s choice. But it’s more than just writing checks, it’s about bringing the community together to build awareness around our charity partners and share their stories. It provides an opportunity for customers to interact with our partners, and share their own story. It gives our partners a platform to show the public the critical programs they provide our community, and the lives they touch and help.

TOTAL RAISED: $43,125

· Subaru Loves Pets: Street Dawg Crew of Utah: $9,500 · Mark Miller Subaru Loves Veterans: The Malinois Foundation: $9,490 · Subaru Loves the Earth: Summit Land Conservancy: $7,755 · Subaru Loves to Help: PAGE

At the end of the campaign, we hosted a Community Day celebration at Mark Miller Subaru South Towne and presented our partners with their donation checks. The Community Day included Mix 105.1 and featured food trucks and activities provided by our Love Promise partners. The event concluded with one lucky customer discovering their golden key to win a 3-year lease on a 2021 Subaru Impreza!

GOLDEN KEY CAR GIVEAWAY

To celebrate 2021 Do Good Feel Good and give the larger community a chance to get involved, we held a car giveaway for a 3-year lease on a 2021 Subaru Impreza. We hid seven golden keys throughout the Salt Lake Valley and posted clues on social media for people to find these golden keys. Community members who found the golden keys accelerated to the final round of choosing a key to see if that was the lucky key to start the Impreza.

MAR K M I L L E R S U BA RU ’S

Principles of Love When it comes to being part of the traditional dealership stigma, we’re not afraid to do things differently. We know that these principles keep us on track to help our customers not only get into the car they want, but have a great time doing it and leave with a feeling of satisfaction and trust.

Promise Price

Give Back

Love The Earth

We’re proud to be Utah’s only Negotiation Free Subaru Retailer! With Promise Price everyone at Mark Miller Subaru gets an upfront, competitive, and transparent price right from the beginning. So instead of spending hours negotiating a fair price, we give it to you from the start!

Through the Subaru Love Promise, we commit to giving back to our community, regardless of whether it’s good for the bottom line.

Subaru owners love the great outdoors, and Mark Miller Subaru is committed to preserving it.

TRADE-IN GUARANTEE – WE BUY EVEN IF YOU DON’T In the unlikely event you aren’t able to find the perfect car at Mark Miller Subaru, you can have peace of mind knowing that you’ll still get a great offer on your trade. NON-COMMISSIONED SALES STAFF Our sales staff is dedicated to helping find the car that’s right for you. We are committed to a no pressure sales experience. (48 HR) MONEY-BACK GUARANTEE Within 2 business days of purchasing your new car, if you decide it wasn’t everything you hoped for, bring it back. No questions asked. PAGE

WE BELIEVE IN GIVING BACK TO THE COMMUNITY That’s why we’ve donated over $3 million dollars to charity. MARK MILLER SUBARU WAS HONORED to receive Utah’s “Best of State” awards for Individual Humanitarian and Corporate Philanthropy. SUBARU OF AMERICA LOVES US TOO! We were recently named Subaru’s Love Promise Retailer of the Year. We were the only Subaru Retailer in the United States to hold this distinguished honor in 2018! We were also named Subaru’s Love Promise Retailer of The Year, runner-up in 2021.

WE CARE WHAT HAPPENS WITH OUR COMMUNITY AND ENVIRONMENT. In addition to our many green initiatives, Mark Miller Subaru is Utah’s only Subaru Retailer harvesting energy from the sun to power our dealerships! MARK MILLER SUBARU, IN PARTNERSHIP with Tree Utah, has planted nearly 20,000 trees along the Wasatch Front! “HOME IS WHERE THE HAWK IS!” We’re proud partners of HawkWatch Int. and, through this partnership, have built hundreds of Nesting Boxes for the American Kestrel. By monitoring the Kestrel, we can monitor the overall health of our precious ecosystem.

Be a Home-Away From Home

Treat Everyone Like Family

Mark Miller Subaru is not only a safe place to shop, it’s a fun place to visit, eat, service, and play for our team members, guests and their dogs.

Nothing is more important to us than creating meaningful, life-long relationships with our team members, guests and their dogs.

CAFÉ

WE’RE PROUD TO BE UTAH’S ONLY SUBARU RETAILER WITH A FULLY STAFFED CONCIERGE TEAM.

We’re proud to be Utah’s only Subaru retailer with fullservice cafés at both Mark Miller Subaru locations. And as always, our café s offer healthy lunch and snack specials every day and coffee, soda, and bottled water are always on the house! DISCOVERY GATEWAY CHILDREN’S EXHIBITS Kids should enjoy their time visiting Mark Miller Subaru! That’s why we’ve partnered with Discovery Gateway Children’s Museum to create fun places to “Discover the Power of Play” at Mark Miller Subaru! Our miniature museum exhibits offer children opportunities to play and learn while visiting our store. DOG PLAY AREAS Just like you, Mark Miller Subaru Loves Pets! That’s why we’ve built a play area, called “Bleu’s Backyard,” for your furry companions at our Midtown location. Pets are part of our family too, that’s why dogs are always welcome at Mark Miller Subaru!

In the event you need help with your new Subaru, a member of our Subaru Concierge team will travel to you (your home, office, a grocery store – you name the place, we’ll be there) to help you navigate owning a new Subaru! MARK MILLER SUBARU IS ALSO UTAH’S ONLY SUBARU RETAILER OFFERING A FREE SERVICE VALET AS PART OF OUR MAINTAIN THE LOVE MAINTENANCE PROGRAM. This special program, called Mark Miller Direct, ensures that your schedule doesn’t miss a beat! When the time comes for your car to be serviced, Mark Miller Subaru will send a member of our concierge team to pick-up your car and drop off a loaner. YOU BECOME A MEMBER OF OUR FAMILY WHEN YOU SHOP AT MARK MILLER SUBARU. And as a member of our family, you get all kinds of cool benefits and free stuff! Like free tickets to all the coolest festivals, discounts to movies at the Megaplex, and so much more.

PRI N C I P L ES OF LOVE IN AC TIO N A customer recently came into our Midtown Service Center with a liftgate issue after not being able to get an appointment at another Subaru retailer. Service Manager, Tony Soria, noticed a wheelchair in the back. The customer told Tony how the liftgate issue was preventing her disabled husband from being able to get his wheelchair out of their Subaru, causing him to use crutches. Troubled by the news, Tony took immediate action to get the customer’s car fixed and set them up with a loaner vehicle while their car was being serviced. This particular customer, and their extended family, currently own 16 Subaru vehicles, but whether you own 16 or one, a stellar customer experience is what you can expect at Mark Miller Subaru. Thank you, Tony, for always putting our customers first and treating them like family, and congratulations on receiving the 2021 Love Promise Manager of the Year Award!

LOV E PR O M ISE STO R I E S

A Highlight of Our MARK in 2021

Subaru retailers across the nation, and the individuals and groups with which we partner, submit Love Promise stories that exemplify the Love Promise Community Commitment. Each month, Subaru of America, Inc. selects two of the most inspiring stories to nationally recognize. Here are a couple of our recent highlights (to view all of Mark Miller Subaru’s Love Promise stories, visit markmillersubaru.com).

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LOV E PRO M ISE STO R I E S

Christmas outreach for our unsheltered neighbors

- Maara B

Fit To Recover (FTR) is a community that helps people in sobriety connect with one another and seek balance in their lives through our core foundational pillars of Fitness, Nutrition, Community Service, and Creative Arts. My job at FTR is to coordinate our community service projects, and the latest one our members and volunteers lead was a Christmas outreach for our unsheltered neighbors. Our community pulled together to give donations throughout the year. Thanks to Mark Miller Subaru and many different treatment centers and friends, we were able to make over 150 gift bags with essentials like hats and gloves, blankets and coats, hand warmers and toiletries, and much more. More than 76 volunteers gathered on Christmas Eve to organize the donations, create the bags, and cook burritos in preparation to pass them out to our unsheltered neighbors on Christmas Day. We visited the homeless shelter and some homeless camps in the downtown Salt Lake City area to pass everything out and give some special love to the most vulnerable of our population that are often forgotten about during the holidays--showing up for them and for each other. Not only was this important for our unsheltered community, but many of our members struggling with substance misuse have a hard time during the holidays, including myself. Many of our members have also experienced homeless at some point in their lives, so being able to spend this Christmas together was the biggest difference Fit To Recover could make for our community, providing winter essential items and bringing joy and hope while supporting our community to make it stronger. We want to especially thank Mark Miller Subaru for all the support and donated items for our gift bags (including the bags themselves) for this Christmas service project. Only by caring for each other, being there for each other, and helping each other out in times of greatest crises can we survive and grow as a community!

Love Promise and Rainbows

– Crystal G

As Utah natives and loyal Subaru owners, we were thrilled when we heard that our local Mark Miller Subaru had partnered with Project Rainbow in support of our LGBTQ+ community. We currently own our fifth Subaru because of the safety and reliability that it provides for our family during our summer/winter outdoor adventures. We have also been supporters of Project Rainbow’s flag program since we heard about it a few years ago. This year we volunteered to be our neighborhood liaisons to help spread word of their mission even further. The Project Rainbow flag program allows community members to have a rainbow flag staked at their home to help fund campaigns that promote LGBTQ+ visibility throughout Utah. We are a family who values diversity and this is a neat way for us to show our LGBTQ+ ally status. This year, we flew our flag extra high in honor of our middle child who recently came out as non-binary. We feel lucky to raise our children in a world where they can explore who they actually are instead of who others expect them to be. We are so proud of our child, and it has been fun getting to know them in a whole new way. I can’t imagine how freeing it must be! A million thanks to Mark Miller Subaru and to Project Rainbow for partnering together to stake 4,500 flags during this year’s Utah Pride Week! The sight of all the rainbows gave me hope that someday children like mine will be free to just BE. (including the bags themselves) for this Christmas service project. Only by caring for each other, being there for each other, and helping each other out in times of greatest crises can we survive and grow as a community!

LOV E PRO M ISE STO R I E S

Nearly $1.5 Million given in 1 Day. That’s Love.

- Michael R

The metaphorical grapevine began to blossom early on the morning of June 25, 2021 as employees of Mark Miller Subaru awoke to begin their day. That’s because word rapidly began to spread among Mark Miller Subaru’s 258 employees that its owner, Jeff Miller, had decided to enrich the lives of the entire workforce by investing $1,418,625.00 worth of direct payments to every Mark Miller Subaru employee, an average of $5,498.55 per employee, in one single day of generosity, all in the spirit of the Love Promise. Why? Because, in Jeff’s own words, ‘caring for our own family is more critical than it has ever been. The Subaru Love Promise is a powerful tool for creating an immense amount of good in our world. Typically the emphasis on investing financial resources leans in the direction of local charity which is, and will always be, a critical element in ensuring that Subaru continues to be more than a Car Retailer. However, a community of homes can only stand if its foundation is secure. Sadly, the past 18 months have been incredibly challenging for our workforce in a myriad of ways, and the foundation in our community was beginning to crack. While the Miller Family has certainly continued to support charity during the difficult era of Covid-19, Jeff Miller decided that the work to manifest the Love Promise in our community was only one element of lifting people up in their greatest time of need. To that end, Jeff decided that it was time to turn his philanthropic energy inward, and to invest in those employees who not only make Mark Miller Subaru a special place, but who themselves were not immune to the negative impacts that the Pandemic created. So, after some thoughtful consideration of what he could do

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to positively impact Mark Miller Subaru’s workforce, he decided that an investment of nearly $1.5 million dollars directly into the hands of his employees would leave an undeniable MARK on their lives and on the lives of their families… and it did. The Millers have long believed that ‘if you take care of your employees, they’ll take care of your customers and community, and the rest will take care of itself.’ In fact, this belief instantly manifested itself into reality following the news of the financial investment into the Mark Miller Subaru team. Not only was positive energy palpable across our sister stores, but employees began expressing their gratitude by doing what Subaru employees do best: by giving back to the community. Countless employees not only began paying off childcare, housing, and other forms of debt acquired because of the pandemic, but employees began making substantial gifts to local charity in the spirit of the Love Promise! Employees like Marty Hood, a frontline and entry-wage Call Center employee who made a very sizeable and personally meaningful gift to the National Center for Missing and Exploited Children, a charitable cause that has a special place in his heart. Many other organizations benefited from the generosity of Mark Miller Subaru’s employees as well! From causes that care for pets to those causes that champion on behalf of our environment, Jeff’s investment into his workforce created a large ripple effect that spread positive energy and goodwill throughout the State of Utah, and this is precisely the power that the Subaru Love Promise holds. While some individuals may be hesitant about sharing their personal treasure with others, this philanthropic spirit has never come as a challenge to the Miller family. This generous spirit has been passed down from generation to generation and continues to make Mark Miller Subaru a special place in our local community. Afterall, when our foundation begins to crack it’s the Miller family’s dedication to the Love Promise that makes our community whole again. On behalf of the 258 employees of Mark Miller Subaru, thank you to Jeff Miller and the Miller family for their generosity, their kindness, and – above all else - for sharing their heart with us in our greatest time of need.

Mark Miller Subaru 2022 Events 2022 Events • WASATCH M OU N TA I N F I L M FE ST IVAL (M A RCH 2 8-APRI L 2 ) • UTAH ARTS F E ST I VA L (J UNE 2 3-2 6 ) • SU MME R HE AT S UBI E M E E T ( J ULY 9) • SALT L AK E CR I T E R I U M (J ULY 16 -1 7 ) • CR AF T L AK E CI T Y DI Y F E STIVA L ( AUG UST 1 2-1 4) • SU BA BL E U GO L F SCR A M BLE (SEP T E M BE R 25 ) • SU BARU LOV E S PE TS CE L E BRAT I O N A N D F R E E A DOP T ION E V E N T W I T H N U Z ZL E S & C O. (OCTOBE R 22)

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2021 Suba Bleu Scramble Last year we hosted our 27th Annual Suba Bleu Scramble, a customer appreciation golf tournament and fundraiser for our Love Promise program. The event is one of our highlights, where the tournament winners get to select which of the charities they met at each hole gets awarded tiered donations. In total, we donated more than $8,500 to our participating charity partners. Interested in joining us this year? Register early because we fill-up quick every year!

W E LCO ME TO

BLEU’S CORNER PAGE

Bleu’s essentials for your furry travel companion.

Pet Travel Bowls

Seat Cover, Rear

Pet Ramp

Pet Carrier & Mobile Pet Bed

Collapsible Pet Kennel

Rear Bumper Protector

Keep your furpanions safe and comfortable on any adventure with Genuine Subaru Pet-friendly Accessories. Get yours today at Mark Miller Subaru.

What Has Bleu Been Up to? As Mark Miller Subaru’s Love Promise Ambassador, Suba Bleu Miller keeps busy working with our Love Promise charity partners and other local non-profits to help strengthen our community and make the world a better place. Check out what Bleu has been up to. WO M EN ’S H ISTO RY MO NTH I feel so lucky to work with so many great women at @msubaru! For Women’s History Month, @mmsubaru collected stories from our social fans about the women that have impacted your life. Check them out on Facebook @mmsubaru.

VO LU NTE E RS O F A ME RI CA Feeling #packpride today with my @mmsubaru human coworkers. It’s #RandomActsOfKindnessDay and we delivered a $800 check donated by @mmsubaru staff and a bunch of hand warmers to @voaut to support their programs that help our unsheltered friends. You can help too and make a #randomactofkindness today to support our community. Pick your favorite charity and make a donation, sign up to volunteer, or simply contact them and tell how much you appreciate their hard work!

H AL LOW E E N CA R I love Fall and Halloween too! Thank you @gallivanphotography for letting me ride in your #Crosstrek jack-o’-lantern!

SAYING H I TO OUR SM A LL ER H U M A N C USTO MER I love when kids visit me at work!!!!!!!!! PS - we’re the same age. Any guesses on how old we are?

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BL EU M E E TS A HO RSE ( L AZY B EQU I N E RE SC U E & SA N CT UA RY ) I was all wiggles to distribute our two $500 donation checks to our #BettyWhiteChallenge winners with my @mmsubaru hooman co-workers. Thank you @cawsanimals for the life saving work you do for my fellow dog and cat friends, and to @lazybequinerescue for the life saving work you do for those really large dogs that make funny noises. We love all of our furry friends! Keep up the amazing work!

NAT I O N A L RE SC U E D O G DAY Today is #NationalRescueDogDay so I wanted to take a moment to say thank you to the loving humans of Mark Miller Subaru who rescued me from an animal shelter nearly 6 years ago. I love my life, and I love my home. My wish today, and every day, is that other homeless pets will find their own loving home too. If you have some extra room in your heart for a pup like me, please consider visiting your local shelter and adopting a new furry family member. We have a lot of love to give, so I promise that you won’t regret it. PS - this is one of the very first pictures ever taken of me. I was a lot smaller than I am now, but I’m still just as cute. What do you think?

F ROZEN G I V E AWAY Broadway is back in SLC, and from what we’ve heard... it’s Magical! I got dressed up as one of my favorite characters for one of my favorite shows for a Frozen ticket giveaway. It was pure Broadway joy!

JAZ Z FA N It’s @utahjazz #GameDay in SLC and the entire @mmsubaru team is excited... including me!! #FunFact: Did you know that #MarkMillerSubaru is the EXCLUSIVE Subaru Partner of our #UtahJazz? It’s true! We love the Jazz!!

WA N T M O R E U PDATES FROM BLEU ? Be sure to follow him on Social Media Facebook @SubaBleu Instagram @SubaBleuMiller

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Subaru Product Lineup PAGE 4 3

2022 SU BA RU CROSSTR EK STARTING AT $23,145

THE ALL-NEW, WILDERNESS EDITION

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2022 SU BA RU FORESTER STARTING AT $25,895

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2023 SU BA RU OU TBACK STARTING AT $27,645

THE ALL-NEW, ONYX EDITION

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2022 SU BA RU ASCENT STARTING AT $32,795

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2022 SU BA RU LEGACY STARTING AT $23,495

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2022 SU BA RU IM PR EZA STARTING AT $19,295

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MEET TH E A LL- NEW

2023 Subaru Slolterra PAGE 51

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2022 SU BA RU WR X STARTING AT $29,605

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2022 SU BA RU BRZ STARTING AT $27,995

THE ALL-NEW

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2023 SU BA RU SOLTER R A STARTING AT $44,995

LOVE IS OUT THERE.

2022 Subaru Crosstrek With its unique combination of standard Symmetrical All-Wheel Drive capability and everyday driving fun – all in a right-sized SUV package – the 2022 Subaru Crosstrek will fit perfectly into your adventurous life.

RI G HT-SIZED COMPACT S U V W IT H SPACIOUS CARGO AR EA

POW ER F UL 2 . 5 - L IT E R DIR ECTI NJEC TI O N S UBA RU BOX E R ® E N GIN E

CR OSST R E K SP O RT

The smartly designed 2022 Crosstrek provides a surprisingly spacious interior with up to 121.7 cubic feet of interior volume – more than Toyota C-HR, Hyundai Kona, or Mazda CX-30 – in a compact SUV that remains agile and conveniently sized. A wide rear gate opening makes bigger gear easier to load.

The 2022 Crosstrek features an available 2.5-liter direct-injection SUBARU BOXER® engine that delivers 182 horsepower and 176 lb.-ft. of torque – extra power that makes all your trips more exciting and responsive. Drawing on over 50 years of Subaru engineering experience, every SUBARU BOXER® engine is designed with a unique horizontal layout that offers natural balance and a low center of gravity while delivering an efficient transfer of power.

The 2022 Crosstrek Sport is unlike anything else on – or off – the road. The standard 2.5-liter direct-injection SUBARU BOXER® engine gives you extra performance so every drive is more exciting and the available Plasma Yellow Pearl color stands out in any crowd. The standard StarTex water-repellent upholstery holds up to the elements and any four-legged passengers along for the ride.

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THE SUV FOR ALL YOU LOVE.

2022 Subaru Forester Wilderness Edition With the all-new 2022 Subaru Forester Wilderness, the all-terrain capability of the Forester now ranges farther than ever before.

S UBA RU BOXER® ENGI NE AND R E VISE D DRIVETRAIN G EAR I NG Along with the time-tested reliability of its direct-injection SUBARU BOXER® engine, the Forester Wilderness drivetrain features re-tuned gearing with revised ratios for improved low-speed climbing. With an upgraded towing capacity of 3,000 pounds, you can bring along even more gear and adventure equipment.

9.2 I NCH E S O F GR OUN D CL E A R A N CE W I TH FR O N T SK ID PL AT E A N D I M PR OVE D A N GL E S The Forester Wilderness can ride above rough terrain thanks to 9.2 inches of increased ground clearance and the added protection of a standard front skid plate. The redesigned front and rear bumpers help keep clear of larger rocks and other obstacles with improved approach and departure angles.

E N H A N CE D DUA L - F UN C T I O N X- MO DE ® The dual-function X-MODE is upgraded and re-tuned, with settings for snow, dirt, deep snow and mud that allow additional wheel slip to power through adverse conditions.

GO WHERE LOVE TAKES YOU.

2023 Subaru Outback The Subaru Outback is updated for 2023 with even more rugged, modern style with a refreshed exterior design, even greater safety from enhanced EyeSight Driver Assist Technology, and new interior conveniences like available wireless Apple CarPlay® and Android Auto™. Inside and out, the 2023 Outback features upgrades to deliver more protection, comfort, and fun for every passenger on every adventure.

ST YLE THAT CAN TAKE YOU A N YWHERE

U PG R ADE D E Y E SIGH T DR IV E R ASSIST TECH NO LO GY

The 2023 Outback has an updated look featuring a restyled grille, headlights, and fog lights – all wrapped in a dramatic new high-contrast front fascia. The wheels showcase a powerful new design and are set off with new protective cladding for the perfect mix of disctintive style and adventure-ready practicality.

Automatic Emergency Steering, an all-new feature for the 2023 Outback, can help you avoid a collision by providing automatic steering and pre-collision braking support if it determines there’s enough space to intervene[4]. Advanced Adaptive Cruise Control with Lane Centering[2] can take some of the stress out of driving by helping with steering, braking, and throttle control – both in daily traffic and on long road trips.

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IN T E R IO R Front and back passengers now have available USB-C charging ports in addition to the traditional USB-A ports for future device compatibility. In back, the rear gate now has an available integrated LED lamp that helps illuminate cargo as well as the area behind the Outback for extra lighting when you’re in the backcountry. Plus, a new Smart Rear-View Mirror with autodimming, compass, and HomeLink® is available to give you a wide-angle view of objects behind you.

LOVE IS NOW BIGGER THAN EVER.

2022 Subaru Ascent Onyx Edition The family-sized 2022 Ascent Onyx Edition gives you more of everything: three rows of flexible seating for seven or eight passengers, standard Symmetrical All-Wheel Drive and up to 5,000 pounds of towing capacity. All this with a stylish new blacked out color scheme, with black badging and wheels added to all Onyx Edition packages.

SPACI OUS, COMFORTABL E I N TE RIOR FOR 7 OR 8 PASSEN GERS With a choice of seven- or eightpassenger configurations and seating designed for versatility, the Ascent can adapt to almost any combination of people and up to 86.5 cubic feet of cargo.

1 9 C U P A N D BOT T L E H O L DE RS A spacious, comfortable interior with room for 7 or 8 passengers, optional second-row captain’s chairs and 19 cup and bottle holders, everyone’s beverage is secure and close at hand.

5,000- P OUN D TOWI N G CA PACI T Y The Ascent offers the most towing capacity of any Subaru vehicle ever, along with an available Class III trailer hitch, 277 lb-ft of torque and a wide selection of racking accessories, you can bring along all the gear you’ll need for all the places you’ll be able to go.

LOVE, FOR ALL THE RIGHT REASONS.

2022 Subaru Legacy The all-new 2022 Subaru Legacy is completely redesigned, inside and out, for extra comfort, style, and passenger space — making the 2022 Legacy the most comfortable ever. Plus, it’s the quietest cabin of any Legacy we’ve ever made.

C O MPLETELY UPGRADED I NT E RIOR A 10-way power-adjustable driver’s seat with two-position memory function and a new power passenger seat with height adjustment are available to ensure optimal comfort is just a touch away.

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BU I LT-I N W I- F I H OTSP OT C ONNECT IV IT Y With built-in Wi-Fi capability, all your passengers can be entertained on every trip, streaming and sharing their favorite content online using the 4G LTE Wi-Fi hotspot. From the moment you start your Legacy, up to eight devices can connect.

A DVA N CE D V ISIBILI T Y Every 2022 Legacy features LED headlights for a bright, clear view of the road ahead. With available Steering Responsive Headlights, which actively track in the direction of a turn to enhance visibility. Standard High Beam Assist can automatically switch the headlights between the high and low settings.

MORE THAN A CAR. IT’S A SUBARU

2022 Subaru Impreza Built for your next adventure. The road to your new Impreza begins with a single decision — sleek sedan or versatile 5-door. With standard Symmetrical All-Wheel Drive on both, your choice of destinations is endless.

SE DA N AND 5-DOOR BODY STYLE S

1 5 2-H P DIR ECT- INJ ECT IO N S UBA RU BOXER ® E N GIN E

Everyone’s journey is different. That’s why the Impreza gives you the choice between a stylish sedan and a sporty 5-door.

Drawn from more than 50 years of intelligent performance, the unique SUBARU BOXER® engine has pistons that move side to side, canceling out each other’s vibrations so it can run more smoothly and efficiently, while delivering maximum fuel-efficiency with up to 36 MPG of highway driving.

H A R MA N K A R DO N ® PRE M I UM AUDIO The Harman Kardon premium audio system captures detail-rich acoustics through enhanced sound control and superior high sound output. At the heart of the system lies a high-performance 8-Channel, class-D amplifier pumping out 432 equivalent watts of power.

THE BEST-HANDLING, BEST-PERFORMING, WRX. EVER.

2022 Subaru WRX The all-new 2022 Subaru WRX represents decades of rally racing experience translated and re-engineered for unleashed power, precision handling, and thrilling performance.

AGGRESSIVE, RALLYINSPIRED DESIGN With its dramatically flared fenders with functional air vents, a menacing front grille, and athletic stance, the all-new 2022 WRX wears its rally heritage on its sleeve. Our engineers drew upon decades of motorsport experience to both tune the performance features and shape the bold exterior design, referencing its racing history while creating the next evolution of the WRX. PAGE

SUBARU SYMMETRICAL ALL-WHEEL DRIVE FOR TENACIOUS GRIP One of the core performance features of the WRX has always been Symmetrical All-Wheel Drive. A balanced, time-tested design refined through decades of rally experience, it creates uniform stability and delivers an optimal distribution of power for maximum traction on all types of surfaces – from the track to the street to your favorite stretch of twisty dirt road.

REENGINEERED TRACKTUNED SUSPENSION New for 2022, the rear anti-roll bar is now mounted directly to the chassis to provide increased roll control and improved ride. Cornering, steering balance, and stability are all enhanced thanks to upgraded dampers, a stiffer chassis, and highperformance summer tires. The newly available GT trim raises the handling bar even higher with electronically adjustable dampers, allowing driver-controlled changes at the touch of a button.

FOR YOUR EVERY ACTION, AN IMMEDIATE REACTION.

2022 Subaru BRZ Built for ultra-quick responsiveness, the 2022 BRZ is uniquely designed with the heart of a Subaru and soul of a sports car.

RETUNED, TRACK-TESTED SUSPENSION Subaru engineers retuned the MacPherson struts in front and the multi-link rear suspension to improve the famed BRZ cornering even further, including widening the rear track for improved dynamics and reinforcing the suspension mounting points for increased performance.

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UPGRADED HIGHPERFORMANCE WHEELS, TIRES, AND BRAKES With larger 18-inch alloy wheels and Michelin Pilot Sport 4 tires, you can count on the 2022 BRZ to hold fast, even on tricky curves, and give you precise control and confident grip in both wet and dry conditions. The BRZ braking system has been revised and upgraded for increased stopping force.

ALL-NEW 2.4-LITER DIRECT-INJECTION SUBARU BOXER ENGINE The 2022 BRZ features an all-new, larger, 2.4-liter direct-injection SUBARU BOXER engine producing 228 horsepower and 15% more torque – at 184 pound-feet – for improved acceleration out of every corner and that classic BOXER growl.

LOVE IS NOW ELECTRIC.

2023 Subaru Solterra The most technologically advanced Subaru we’ve ever made is here. Built on our firstever all-electric architecture – the e-Subaru Global Platform – the 2023 Subaru Solterra, named by combining the Latin words for “sun” and “earth,” is the first AWD electric vehicle to feature the legendary standard capability of Symmetrical All-Wheel Drive.

OUR FIRST ZEROEMISSIONS ALL-ELECTRIC SUV. The Solterra lets you explore the outdoors and help protect it at the same time. The advanced StarDrive powertrain means no tailpipe emissions and no need for gasoline or oil changes, so every mile has significantly less impact on the environment. The Solterra is the latest example of our commitment to safeguarding the natural world we all share. PAGE

QUALI TY ENGINEERING It may be the first of its kind, but the 2023 Solterra is still a Subaru at heart. You can trust a Subaru vehicle for miles and miles of adventure – 96% of Subaru vehicles sold in the last 10 years are still on the road today, more than any other brand in the industry.

220 MILES OF RANGE WITH SYMMETRICAL ALLWHEEL DRIVE The StarDrive powertrain gives you an estimated range of over 220 miles with standard Symmetrical All-Wheel Drive as well as a variety of options for fast and convenient charging, both at home and on the go. The Solterra comes with a charger that works with any standard 120V outlet for Level 1 charging, and you can have a 240V Level 2 charger installed for even faster charging.

Employee Of The Year Awards Mark Miller Subaru has seven Core Values which help guide our behaviors, decisions, and actions as a retailer and as individual employees. Each year our staff nominate their fellow co-workers for our annual Love Promise Employee of the Year awards to recognize those individuals who embody our Core Values and go above and beyond to help out staff and customers. The Kaizen Innovative Employee of the Year is awarded to two employees annually whose innovative ideas have made Mark Miller Subaru a better place for our employees, customers, and community. In addition to these peer-nominated awards, one employee annually is selected for the distinguished Mark Miller Award. This award, which is our most prestigious honor, is bestowed upon one employee individually selected by members of the Miller Family themselves.

M A R K M I L L E R AWA RD

Megan Stenquist CULTURE DIRECTOR

Megan is responsible for caring for every employee in every department across two locations, and she rises to the occasion. She jumps in with great input, helps problem-solve, and shows compassion that is second to none. She renovated the onboarding process, played the role of “Covid Director,” and manages to continuously find new ways to make Mark Miller Subaru a place where people like to work.

M A R K M I L L E R AWA RD

Heather Adair ASSISTANT CULTURE DIRECTOR

Heather has been a shining star in her new role as Assistance Culture Director and has always been willing to step up and go the extra mile to support all staff in their various needs. She is always willing to offer her assistance during Love Promise activations and events in her free time, being a role model for living the Subaru Love Promise both in her job responsibilities and throughout other company functions. PAGE

LOVE PR O M ISE M A N AGER OF THE YEA R

Tony Soria

MIDTOWN SERVICE MANAGER Tony Soria moved from the Parts Manager over 6-8 employees to the Service Manager over 30+ employees. He listens and cares so much for everyone. He jumps feet-first to any challenge in the service department. His leadership in the department has done great things for morale. Tony is not just a good person but has a huge heart and exceeds in presenting all of our core values.

LOVE PR O M ISE EM PLOYEE OF THE YEA R SOU TH TOWNE

Sheryl Daniels SOUTH TOWNE SALES ASSISTANT

Sheryl Daniels goes above and beyond each day. She takes a few minutes to make sure everyone from all departments is doing well. She checks up on people that have been having a hard time, and always offers to help. Her ability to connect with the customer on the phone or online makes a smooth transition from new guest to new Subaru owner.

LOVE PR O M ISE EM PLOYEE OF THE YEA R M IDTOWN

Moises Mendez NEW CAR INVENTORY MANAGER

Not only is Moises always working, but he is always aware of his surroundings and more than willing to step in to help any way that he can. He is always smiling and doing the best job keeping the lot in perfect order.

K A I ZE N E M PLOYEE OF THE YEA R SOU TH TOWNE

Taylor Olney BDC ASSISTANT MANAGER

Taylor Olney helped develop our new Six Sisters of Service program for frontline workers, dedicated to delivering the best guest experience possible for our customers. Not only did they develop and launch this new program in 2021 (a few months before Subaru of America launched their Love Promise University and HEART program), they have been providing ongoing training classes for all staff to ensure we are working from the same playbook and to equip staff with the tools they need to provide outstanding, five-star customer experiences! PAGE

Staff Anniversaries and Retirements Kim Bradshaw coordinated his retirement with his 40th anniversary,

5 -Y E A R A N N I VER SARY CADE N ANDE RSON CASSIDY F OLLIS IVAN GARCIA ROBE RT HIE RZ DUST IN PATCHE T T NINA PRICE MIMI RE YE S TONY ROSSI LE SLIE SORIA

1 0-YE A R

His coworkers describe him as quiet

H E AT HE R ADAIR BRYSON HU RLE SS JE D JE NSE N T INA KAV ROS JASON MU RD OCK OZZIE RE YE S ASH LE Y RUSSON CORY ZINKE

and steady, and always nice to talk

1 5 -Y E A R

which made for a day of happy and sad mixed emotions. Kim had a long career with us at the Mark Miller Subaru Collision Repair Center and Bodyshop.

to. In addition to his quality work, Kim became a teacher and mentor to many of the other Collision Technicians, sharing his knowledge and expertise to help the entire team improve.

MOISE S ME NDE Z GABE RE YE S DAV E T U RCOT T E

2 0 -YE A R

KE IT H GONZALE S NICK NE LSON

2 5 -YE A R

LANCE CARMICH E A L KE V IN E DWARDS JOHN SUAZO

3 0 -Y E A R

ROG E R PARKIN CHE T SCHNE IDE R

4 0-YE A R

KIM BRADSHAW

STA F F R E T I R E ME NT S KIM BRADSHAW

Join Our Family! At Mark Miller Subaru, we pride ourselves on not only offering amazing job opportunities but career opportunities as well. We have built a culture that focuses on taking care of our employees who will in turn take care of our customers. We’re one big family and believe strongly in the importance of a healthy work-life balance. Are you looking to become an Automotive Technician? Check out our Apprentice Program! We open up approximately six apprentice opportunities each year, each lasting 9-18 months, in order to grow and train our own Automotive Technicians from within and to keep up with demand. Once graduated from the Apprentice program, we provide our Technicians a tool loan with a 0% interest rate to help set them up for success in obtaining the tools necessary for the job. Scan the QR code to hear what Hunter James, one of our graduated Apprentices, has to say about his time working at Mark Miller Subaru!

- Competitive Pay

- Tuition Reimbursement

- 401k with 3% Match - Free Lunch Once a Week

- Semi-Annual Employee Parties - Full-Time Massage Therapist

- Employee Raffles & Giveaways - Christmas Bonus

- Discounts on New Vehicles - Parental Leave for Primary

- Paid Training

and Secondary Caregivers

Interested in joining our family? Visit careers.markmillersubaru.com to learn more!

MID TOW N

SOUTH TOW N E

3535 S State Street, SLC, UT 84115 (801) 268-3734

10920 S State St, Sandy, UT 84070 (801) 553-5200

W W W. M A RKMILLERSUBARU.CO M