Colchester Zoo Case Study

T heCol c hes t erZ oov i s i t ora r a coni nE s s e xi shomet or a r ea ndenda ng er eds pec i es i nc l udi ngbi gc a t s ,pr i ma t esa ndbi r dsa swel la si nv er t ebr a t esa ndfis h.Openi ngi n 1963,t hez ooha sg r ownov ert hey ea r sa ndi nc l udes24f ooda nddr i nkc a t er i ng l oc a onsa ndfiv er e t a i l out l e t sa c r os sa60a c r es i t e.

Caitlin says, "Tevalis did integrated payments that, along with custom and existing integrations, gave us an all-in-one solution." We had a short turnaround time: six months to implement between its busiest visitor periods of summertime and October half-term. "The Tevalis team was great, the process could not have been easier. Once Tevalis had all the information we needed to pull together, it handled all our EPOS layouts, sent them for review, and also sorted the new stock system, with training and guidance. It was really straightforward."

Improved communications with a system that makes it all as easy as possible is so important for our operations, especially during our busy season."

Benefits

"We have never had the f unctionality f or our catering and ticketing operations to be linked.

Caitlin says, "The system is so user friendly, a vast improvement on before. Our teams adapted to it very well, in terms of speed of service. It's really helped by having everything integrated. Some teams work on their own in small kiosks, we have larger teams in the main restaurant including kitchen staff, we have quick services areas, grab-and-go windows and retail locations that are pop-up stands.

All information required is now on the same platform: "We can make changes across the entire site easily rather than having to sort each individual location. Sharing of information between departments is a massive benefit, with the reporting functionality used by a variety of teams, including Catering Management, Marketing and our Managing Director."

Tevalis has built an integration so we can offer member benefits. For example, when a customer makes a purchase in a catering location, they can now scan their member card to get a benefit applied. Our solution now fully integrates ticketing with all our back office operations allowing for a smoother day-to-day running of our business."

“ T heT e v a l i ss ol u on e na bl e sust o ma k ebe e r bus i ne s s de c i s i ons :f ore x a mpl e ,r e v i e wi ng a nd c ha ng i ngme nusba s e donwha t ’ ss e l l i ngwe l la nd wha ti s n’ t .Il ooka tt r e ndsi ns a l e s ,i de nf y i ng pr omo ona loppor t unie st o pus h out ,orfla s h s a l e s .Ands t oc kma na g e me ntme a nswec a nbe e r ma na g ede l i v e r i e sa nda l l oc a t es t oc kt oa l l l oc aons f r om onec e nt r a l a r e a .

Wea l s oha v ef ul l yi nt e g r a t e d pa y me ntop ons :a l l ourBa r c l a y c a r dc a r dma c hi ne s a r ef ul l yi nt e g r a t e di nt oour l l s ,a ndwec a nt a k e pa y me nt ss e a ml e s s l yf ora l l or de r s . ” Ca i t l i na dds ,“ I t ’ ss oi mpor t a nt we ha v ea f ul l y f unconi ngs ol u onwi t hmi ni ma ldown me , s owedon’ tl os ea nyr e v e nue .

24/ 7s uppor tf r om T e v a l i si sg r e a tf orabus i ne s s ope ns e v e nda y sawe e k .T he y ’ r ee a s i l yr e a c ha bl e a nde v e r y t hi ngi ss or t e df a s t . “ T hi ss ol u onmov e dusf or wa r dag r e a tde a la nd t he r ea r e mor ea v e nue st oe x pl or e ,l i k e mobi l e or de r i ng , k i os kor de r i nga ndpi c k up.

Ca t e r i ngi ss uc h abi gpa r tofourope r aonsa ndt he r ewa sal otof pr e s s ur et og e ti tr i g ht .

I ’ mpr oudofhowt hi ng sha v e wor k e dout ,f r om t hei nia lde c i s i ona l lt hewa y t hr oug ht ohowt hes ol u onha sbe e ni mpl e me nt e d a nds e e i ngt hei mpa c tonourbus i ne s s . ”

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