2021 Annual Report by Marketing665

2021 Annual Report

MESSAGE FROM OUR PRESIDENT & CEO AND BOARD CHAIR Dear Community Stakeholder: When we look at all that has transpired over the past year, we can’t help but reflect on the gravity and impact COVID-19 has had on our communities. The challenges our clients, community partners, and staff have faced have had a real impact on their lives, and it has caused us to think critically on how we can continually improve and expand our impact in the space of providing mental and behavioral health services. The demand for mental and behavioral health services has become incredibly substantial, and one of our strategic focus areas continues to be placing more of an emphasis on our client’s and employee’s experience through improving our brand and identity. Rooted in data from our clients, employees, and community partners, we embarked on rebranding and renaming the company with the goal of clarifying our service offerings and enhancing each stakeholder’s experience within our system. This includes everything from finding information about our company to scheduling an appointment. We are proud of our new name, Diversus Health, and our tagline, Mental Health and Well-Being for All. We feel this new name and identity will help us leverage our brand to better serve our communities. Despite the many challenges we have all encountered, we are proud of what has been accomplished over the past year. We have significantly reduced hospitalizations for individuals experiencing schizophrenia through focused programming. Additionally, our COVID community outreach team has worked with nearly 1,300 unique individuals and organizations to support them with issues related to COVID-19. This information is detailed further in this Annual Report. In some ways, the global pandemic has been a catalyst for an expanded and larger conversation surrounding our mental health. As an organization, the demand for our services has never been greater. While this is a challenge, we feel that as a collective group, we are looking at it as an opportunity to serve more individuals in need. An opportunity to be a leader in mental and behavioral health. And an opportunity to improve the mental health of the communities we serve. Thank you for your continued partnership and support of our mission and vision. For over 145 years, our organization has been in the business of serving this community and helping others, and your connection and support are invaluable.

Adam C. Roberts, MBA President & CEO Diversus Health

Steve Everson, JD

Chairman of the Board Diversus Health

“

When I really began to use the services at AspenPointe, now known as Diversus Health, I was in full-fledged depression, with very high anxiety, and was beginning to have suicidal thoughts. Four years later, I am stable and much better equipped to cope and protect others from my mental illness. Without this organization, I’m certain I would not be alive today. I am blessed to have an amazing support system, and mental health from Diversus Health is a major part of that support. D.F. Ruskin (Google)

ABOUT US WHAT WE DO Diversus Health is a leading provider of behavioral health services in Colorado offering counseling, psychiatric, crisis, and addiction services. We provide personalized treatment plans to fit each individual’s behavioral health goals.

OUR MISSION Provide exceptional behavioral health care to our community one patient at a time.

OUR VISION We are trusted partners, improving the behavioral health of our community by eliminating barriers, providing quality care and restoring hope.

WHO WE SERVE UNIQUE LIVES SERVED

15,784 Ages 0-17

23%

Ages 18-35

Ages 36-65

Ages 66+

38%

36%

PATIENT ENCOUNTERS

189,789 119,491 Telehealth Appointments

52,564 Telephone Appointments

17,734 Face-to-Face Appointments

SERVICE AREA PARK COUNTY Bailey Fairplay

TELLER COUNTY Cripple Creek Woodland Park

Park

Teller

El Paso

EL PASO COUNTY Calhan Colorado Springs Fountain

CRISIS SERVICES The Walk-In Center offers a confidential, safe place to de-escalate from crisis and receive early intervention care. Services are available to people of all ages, regardless of ability to pay. Walk-ins are welcome, as are referrals from medical and emergency response personnel.

1-844-493-TALK (8255)

Text “TALK” to 38255 6

115 S. Parkside Dr. Colorado Springs, CO

“

I’ve been going to Diversus for years now. Everyone I have dealt with from the clerks at the counter to my Psychiatrist have been super nice and professional. My therapist goes out of her way to help me in any type of crisis including providing me with a Thanksgiving dinner when I didn’t have enough money through the many resources this agency has. Very sympathetic and caring. I recommend it to anyone looking for a safe place to get their mental health issues taken care of. C.S. Moreno (Google)

OUR SERVICES ADDICTION

COUNSELING

At Diversus Health, we offer addiction services for both adults and teens. Our programs provide trauma informed comprehensive services to individuals and families through a personalized treatment approach. We match settings, interventions, and services with each patient’s needs. Additionally, our medication assisted treatment provides a whole-patient approach to sustain recovery.

We provide patient-focused, goal-driven, and evidence-based treatments to achieve immediate results and long-term recovery. Our counseling services include individual, group, and family therapy as well as many specialized modalities. Diversus Health’s Counseling Services are provided to children, teens, and adults of all ages and are provided in an outpatient setting.

PSYCHIATRIC

CRISIS

We have the unique ability to offer counseling services in conjunction with a psychiatrist and/or nurse prescriber, if medications are needed. Our therapists and prescribers provide cohesive, collaborative care in a supportive team environment to assist patient recovery and optimum outcomes.

We offer a 24-hour Walk-in Center that is staffed 365 days a year. Individuals experiencing a mental health crisis can walkin and be seen immediately, providing a less expensive and more behavioral health centric option than an Emergency Department. We also offer a 15-patient Acute Treatment Unit that is a short-term facility for patients.

2021 FINANCIALS Fiscal Year 2021 was full of new opportunities and challenges. It was the third year of our contract with our Regional Accountability Entity (RAE), and we transitioned to a capitated contract. While some staff have transitioned back to physical facilities, most providers are still providing services in a virtual model. Our service delivery providers and teams have done a wonderful job and continue to provide services with minimal impact to clients, staff and vendors. In July, we received forgiveness for our U.S. Small Business Administration (SBA) loan. The loan was designed to provide a direct financial incentive for small businesses to keep their workforce on the payroll during the COVID-19 pandemic. We also received Cares Act dollars for COVID-19 economic relief. Currently, our biggest challenge is national shortage of qualified providers and staff. In turn, we will be focused on retaining and hiring qualified providers and staff in FY 2022.

REVENUES AND SUPPORT TOTAL REVENUE AND SUPPORT: $59,017,186

48.90% Medicaid Revenue 48.90% Medicaid Revenue 22.83% State/Federal Revenue 22.83% State/Federal Revenue 13.18% Net Client & Third-party 13.18% Net Client & Third-party Revenue Revenue revenue 7.69%7.69% OtherOther revenue Investment Income 3.33%3.33% Investment Income Support 3.05%3.05% PublicPublic Support Contract Service Revenue 0.73%0.73% Contract Service Revenue Local Government Contracts 0.28%0.28% Local Government Contracts

EXPENSES

TOTAL EXPENSES: $56,182,756

61.95% Personnel 61.95% Personnel 9.51% Operations 9.51% Operations 12.21% Provider Services 12.21% Provider Services 7.03% Patient Related 7.03% Patient Related 3.77% Occupancy 3.77% Occupancy 3% Depreciation Amortization& Amortization 3%&Depreciation 2.25% Professional Fees 2.25% Professional Fees 0.27% Donations VIK Donations VIK 0.27%

* SBA loan awarded in FY2020 and Forgiven in FY2021

REINVESTMENT IN MISSION: $2,834,430

HIGHLIGHTS AND ACCOMPLISHMENTS demonstrating strong decreases in client hospital days, improvements in reported symptoms of Schizophrenia, and improvements in relational, scholastic and career functioning.*

ASCENT AND ASSERTIVE COMMUNITY TREATMENT (ACT) We recently received reports from the Office of Behavioral Health for the Ascent and ACT programs and are extremely excited about the results. We have seen significant value in offering these services to members of our community, and we are encouraged to be able to demonstrate quality outcomes with these programs.

Similarly, the ACT program works with some of our highest acuity cases and has demonstrated success in working with clients with a history of repeated hospitalizations. The report from the Office of Behavioral Health identified that clients enrolled in the Diversus Health ACT program demonstrated a decrease in hospitalizations of 61.43%.

The Diversus Health Ascent program first launched in 2019. Since then, the program has been able to demonstrate a high level of success in working with clients with recent onset of Schizophrenia. This success includes

*Screening tools utilized included the Colorado Modified Symptom Index, Lehman’s Quality of Life Scale and Global Functioning Scales.

COLORADO SPIRIT COVID RESPONSE TEAM We have made nearly 2,000 CONTACTS with 1,295 unique partners within El Paso, Park, and Teller counties since the height of the pandemic in 2020. The team has supported community members at 16 vaccine clinics, provided educational and support groups to seniors, students, military, and first responders, and developed podcasts to creatively outreach during a time of distancing and isolation. The need remains great as we continue providing services through two grant extensions, bolstering the communities’ individual and collective resilience and referring collaborative services as needed.

COLORADO COMMUNITY HEALTH ALLIANCE (CCHA) PILOT PROGRAM The CCHA Pilot Program was developed to decrease the overall cost for patients with high utilization of services. CCHA, who oversees the Diversus Health Medicaid contract, referred patients to Diversus Health that were identified to have rapid readmissions to inpatient facilities and in need of more intensive outpatient services. An RN Care Manager worked with patients on care coordination, focusing on connecting the patient to an initial outpatient psychiatry appointment. The pilot ran from 5/11/2020 to 6/31/2021.

87%

32%

Referrals from CCHA accepted by Diversus Health

Patients experienced a monthly cost improvement

REBRANDING OUR ORGANIZATION Our rebrand and organizational transition into Diversus Health, which was launched in January of 2021, was an exciting project that allows us to more clearly define what we offer as a community mental health center. Each of the clients and communities we serve are different, diverse and distinct in their own unique ways. We wanted to create a brand and name that celebrates those differences with an experience that is unique to each individual. Latin for “different and distinct,” the word Diversus was a natural fit to embody these ideals. Our tagline, Mental Health and Well-Being for All, encapsulates our mission and vision to provide quality mental and behavioral health services to all. We believe that the work we do is heroic – from the providers who deliver our services, to the clients who seek them out, to the community partners that support us – we are all in this together. We believe the elements that have been designed as part of this rebrand capture the essence of that story and position us to be a leader in the greater mental health landscape.

Website

Walk-in Center Card

Print Collateral

94,406 unique website visitors (up 66.5% from previous year)

Blog Posts

29,448 website

links clicked (up 12,873% from previous year) 14

2,730

total online requests for appointments

“

You are not like the others. You are an original. You are different. That is your greatest strength. You think like no one else... feel like no one else... and express yourself in a way that is entirely your own. And because you are distictly you: out of the ordinary... absolutely exceptional... you deserve a place that will treat your mind, body and spirit as such. Adam Roberts President & CEO, Diversus Health

Some developments invest in our economy, our entertainment or our infrastructure. This one, is an investment in the future of it all.

DIVERSUS

H E A L T H

Mental Health and Well-Being for All. Diversushealth.org

“

Good experiences and great staff. Patients are treated with dignity and respect while seeking support. So so grateful for the people who are Diversus Health. L.H. Jet Wing (Google)

STRATEGIC PRIORITIES

Our rebrand from AspenPointe to Diversus Health did just that. We now are positioned to operate in a way that allows us to think differently, be creative, and better serve our stakeholder groups. We are also positioned to grow, and as our tagline states, provide mental health and well-being for all. As we move forward, we will continue to look for ways we can efficiently and creatively communicate with our clients and community partners, ultimately looking to better the experience they have with Diversus Health.

SERVICE & PROGRAM DEVELOPMENT The work within this focus area was initiated by clearly defining our four core service offerings: Counseling, Psychiatry, Addiction, and Crisis Services. We are focused on continuing to increase access to these services for the communities we serve. Our projects within this focus area looked to streamline our operations, eliminating waste from our system, in order to create more efficient processes to better serve our customers.

FINANCIAL MANAGEMENT Our strategic work around financial management is focused on being strong financial stewards of the resources we have been entrusted with in order to maximize our effectiveness as a community mental health center. Our fiscally conservative approach to managing financial resources allows us to make strategic decisions around growth, development, and invest in our clients and staff.

QUALITY OUTCOMES & VALUES

OUR PEOPLE

COVID-19 proved to be a major distruptor across all industries, and as a community mental health center, our top priority was to minimize the disruption to continue providing safe and effective mental and behavioral health services to our communities. Our shift to majority telehealth services in 48 hours allowed us to stabilize our service delivery model during the global pandemic. Our projects within this focus area are rooted in continually measuring outcomes from care, using this information to make data-driven decisions, while still aiming to improve access and quality of care.

The services we provide would not be possible without the people who provide them. Our strategic work over the past year helped streamline processes across our system, ultimately making everyone’s job simpler so they can focus on taking care of our clients. As we move forward, we will look to leverage the diverse experiences each staff member brings, while also identifying ways we can enhance each employee’s wellness and differentiate their experience as a member of Diversus Health.

BRANDING & IDENTITY A key focal point for Diversus Health over the past year has been developing a branding framework that allows us to both champion the diverse experiences of our clients, employees, and community partners, while also clearly defining our corporate identity. 18

BOARD OF DIRECTORS The work of the Board is to serve as trustees for the people of El Paso, Park and Teller Counties in guiding organizational performance. The Board governs with a style that emphasizes outward vision rather than an internal preoccupation, encouragement of diversity in viewpoints, strategic leadership more than administrative detail, clear distinction of Board and CEO roles, collective rather than individual decisions, future rather than past or present, and being proactive rather than reactive.

Steve Everson

Cathy Skiles

Board Chair

Vice-Chair & Treasurer

Debbie Sagan

Dawna Haynes

Shawn Raintree

Maggie Santos

Valerie Sievers

Geoff Wright

Secretary

Board Member

Adam Roberts President & CEO

Board Member

diversushealth.org | (719) 572-6100 /diversushealth /diversus_health