Student Advice and Support Service

Student Support Centre

Student Advice and Support Service

Student Advice and Support Service We understand that life as a student is not always an easy ride, which is why we provide advice and support on a wide range of issues to all students, free of charge. Our advice is impartial, non-judgmental and confidential and we aim to give you the support you need to help you resolve your problems.

There’s a lot of information on our website and in leaflets available from our friendly reception. If this doesn’t answer your query an appointment can be made with one of our professional advisers.

Money advice

Housing advice

Our advisers can help students with a whole range of money issues, including:

When you want to rent in the private sector it is a good idea to seek our advice before you start looking so you know how to avoid the usual pitfalls.

Student loans and grants Bursaries and Scholarships Hardship funds Welfare benefits Budgeting Dealing with debts We can help you understand the implications of: Changing your course Resitting modules Withdrawing from your course Taking a break from your studies

Just because you are a student, it does not mean you have to accept low quality housing.

We can advise you on all aspects of renting including: When and how to start looking for a house The contract - so you understand your rights and responsibilities before you sign or pay anything The inventory (essential for getting your deposit back) Arrangements when living in your house e.g. setting up utilities, paying bills Disputes with housemates Problems with the landlord/agent Poor conditions or disrepair At the end of the tenancy we can help you: Maximise your chances of getting your deposit back Put your case to the landlord/tenancy deposit scheme if they are withholding your deposit Have a look at our House Hunting Guide on our website.

International students For international students and their dependants we offer advice on various issues you may face entering a new country.

These include: Extending your visa Checking visa applications Police registration Problems with visas We provide on-line guides on how to complete the application forms.

Please see our website.

In addition we can advise on: Your right to work during your studies The Graduate Entrepreneur Scheme Reporting changes How family/friends can visit

We offer advice in the following specialist areas: Student money advice Housing advice International student issues We also provide advice on other issues which may affect you during your time at the University, such as: Council tax Consumer problems Employment rights

The Student Advice and Support Service Student Support Centre Angela Marmont Building (73 on campus map) Loughborough University Loughborough LE11 3TU Opening times: Monday to Friday, 9am to 5pm

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51395/D&PS/Nov2012

advice@lboro.ac.uk www.lboro.ac.uk/sass T: +44 (0)1509 222058