Staff Development Guide 2013 - 2014 by Loughborough University

Staff Development Guide 2013 â€“ 2014

www.lboro.ac.uk/staffdevelopment

Contents Tailored services

3 Equality and Diversity

Working in open Plan offices

Respecting Diversity

Dealing with Change

Disability and Mental Health

Excellence at Loughborough

Equality Impact Assessment (EIA)

Bite-Size

Diversity in the Workplace: online Course

Probation Review

Equality Impact Assessment (EIA)

Disciplinary Investigations

Bullying & Harassment: online Course

Monitoring Sickness Absence

Performance Management

Bullying & Harassment for Managers: online Course

Bespoke design, delivery and evaluation service

Job Shadowing

Mentoring and Coaching opportunities

Essential training

Academic Probation Adviser Training

non-Academic Probation Adviser Training

Performance and Development Review (PDR) for Reviewers

Recruitment and Selection

Respecting Diversity

Sustainable Procurement

Welcome to Loughborough

Bribery Act 2010 Briefing

new Lecturers Course: Induction

Recruitment and Selection online Refresher Training

Wardens and Sub-Wardens â€“ Two Day Programme 6

Leadership and Management

9 Excellence at Loughborough

13 Springboard Suite

Managing Change

Personal Development Programme – Combined Briefing Session

Chairing Meetings

Excellence at Loughborough – Dealing with Difficult Customers

Recruitment and Selection

Fresh Steps

giving Effective Team Briefings

Excellence at Loughborough – Improving the Experience

navigator – Men’s Development Programme

Project Management in the Real World

Excellence at Loughborough – The International Experience

Spring Forward Programme

Managing Sickness Absence

Excellence at Loughborough – Building Relationships to Improve outcomes

Excellence at Loughborough – How to Drive Continuous Improvement

ILM qualifications

ILM Level 2 – Briefing – Award in Leadership and Team Skills

ILM Level 3 – Briefing – Award in Leadership and Management

ILM Level 3 – Briefing – Award in Coaching

ILM Level 4 – Briefing – Certificate in Leadership and Management

ILM Level 5 – Briefing – Certificate in Leadership and Management

ILM Level 5 – Briefing – Certificate in Coaching and Mentoring

ILM Level 5 – Briefing – Diploma – Leadership and Management

Delegating Authority in the Workplace

Springboard – Women’s Development Programme 16

Administrative Skills

Adnet Events

Confident and Stress-free Minute Taking

grammar, Punctuation and Proofreading

Assertiveness Skills

Mind Mapping

Boost your Self-Confidence

Speed Reading

Building your own Resilience

Preparing for Retirement

Local government Pension Scheme Prudential AvCs

USS Scheme Prudential AvCs

Successful Applications

The Art of Being Brilliant

The Art of Staying Brilliant

video clips provided by Scott Bradbury, StreamLearning

Understanding the Importance of Marketing for an organisation

The Mindfulness 8-week course: Increase Resilience and Effectiveness

online interactive courses provided by Marshalls 19

Developing Individual Mental Toughness

Time Management

Understanding the Management role to improve management performance

Training Skills for the occasional Trainer

Making a Financial Case

Managing Improvement

Human Resource Management (Managing Recruitment)

Leading Innovation and Change

Understanding Financial Management

Becoming an Effective Leader

Making Professional Presentations

Understanding the Importance of Marketing for an organisation

Managing Customer Relations

Managing Projects in the organisation

Personal and Skills Development

Technicians Development

Technicians Forum

other technical training

Online Resources

19 19

online learning via the Learn system

other useful resources

Courses provided by other colleagues

Health, Safety and Environment

IT Services

Teaching Centre

Dear Colleagues A warm welcome to the 2013 guide to staff development opportunities. The programme is constantly being updated, so we recommend you check online for the latest events and available dates – www.lboro.ac.uk/staffdevelopment This brochure briefly outlines the sorts of tailored and bespoke services Staff Development offer to departments, Schools and teams. If you’d like to use our services, we encourage you to talk to us about your ideas early on so that we can help support you, however much or little you need from us. Every Department and School across the University has a nominated Staff Development Adviser who works with your HR Adviser to offer a full range of employee support, from recruitment and induction, through to individual, team and organisational development. We can offer you support at any stage of your career at Loughborough University. To find out who your Staff Development Adviser is please see our webpages. We’re keenly interested in your personal growth and in helping you to maximise your potential, whatever your role at Loughborough. We highly recommend that you use your Performance and Development Review (PDR) discussions to help identify and plan your on-going training and development. If you know what you want to achieve, but you’re not sure what sort of training or development activity would help you, then please have a chat with us – it doesn’t matter how sketchy your ideas are, we’ll do our very best to guide and support you. If we can’t help, we often know people who can, so we’ll help to point you in the direction of other options where appropriate. At organisational level, we align all of our activities to the University’s strategy, and we work hard to ensure that what we provide adds real value. We liaise with senior staff in order to identify organisational development needs and sometimes, this will result in us requiring you to undertake training, either because it’s a requirement of the law, or for best practise as an internationally recognised and UK leading institution. As in previous years, we will also be working on a number of projects to continue to support changes at Loughborough and we’ll be taking time to evaluate the impact of development activity more thoroughly. you can be sure of a warm welcome from everyone at Staff Development. We look forward to seeing you very soon.

Siobhan and the Staff Development Team.

Tailored services We offer teams, departments, Schools or Support Services a number of different tailored services on request:

This is a facilitated session with guest speakers, for teams to discuss moves to open plan working. Included in the session is advice about making open plan working successful and as stress free as possible, and an opportunity to discuss how you want to work together in the new setting.

Dealing with Change We all go through change, both personal and in work throughout our lives and this course helps you to recognise how you cope with these changes. Its’ pragmatic approach offers an opportunity for you to talk about what things are changing in your area of the University, and why, and to understand how and why you respond to these changes in the way you do. It will help you learn how to deal with change positively and enjoy less stress in the process. This course is also available through our open programme – see Personal and Career Development.

Excellence at Loughborough Tailored from our Excellence at Loughborough suite, which is Loughborough’s suite of customer service training, we are able to tailor any of the courses specifically for your team or department, or for a group of teams or departments who need to work well together in order to deliver excellence in the delivery of their services or educational provision.

Probation Review Who should attend? All staff are welcome, but preferably those who are team leaders or managers who currently are, or will be Probation Advisers. This session looks at the strategic reasons and advantages of having a probation review, the paperwork involved and a chance to practice setting SMART objectives in line with Loughborough University strategy.

Disciplinary Investigations

If you want us to design and facilitate an event for you, our lead time is usually a minimum of around six weeks, so we suggest you arrange an initial consultation sooner rather than later. We’ll usually suggest we book dates at this point, even if they later have to be changed. Examples of the sorts of topics we regularly receive requests for include, but are not limited to: n away day design and facilitation

n strategic planning (including for

Research, Teaching and Enterprise)

organisational reviews

process improvement

n creativity and solution focussed

thinking

Who Should Attend? All staff are welcome, but preferably those who are team leaders or managers who currently run, or would like to be involved in running disciplinary investigations or hearings. This session looks at how to go about conducting a disciplinary investigation, the process involved, tips on running a thorough confidential investigation and an opportunity to develop the skills required.

Monitoring Sickness Absence Who should attend? All staff are welcome, but preferably those who are team leaders or managers who manage the sickness absence process. This can be a refresher for staff who have attended Staff Development’s Managing Sickness Absence course on the main programme. This session looks at the importance of monitoring sickness absence and how staff can follow the sickness absence policy to monitor sickness trigger points.

Performance Management Who should attend? All staff are welcome, but preferably those who are team leaders or managers who currently are, or will be dealing with capability/performance management. This session looks at the policies and procedures around capability and disciplinary and how to set targets to improve performance.

n team building and development

n Building relationships and improving

communication

Myers Briggs personality types

16PF personality traits

Belbin team roles and team dynamics

Team management profiling

Conflict modes and teams

Strengths based teams

n Experiential low-impact outdoor

team building If you wish to discuss any of the above items, contact sd@lboro.ac.uk with a brief outline of what you would like us to provide and we will get back to you.

Bespoke design, delivery and evaluation service

Working in Open Plan Offices

Each session will provide a practical approach, whilst also giving you the opportunity to practice the skills needed to implement best practice.

Some examples of the sorts of courses we regularly run specifically for a School, department, Support Service or team include, but are not limited to:

The Bite-Size Sessions are a series of stand-alone two hour sessions taking a pragmatic approach to current Human Resource challenges.

Bespoke design, delivery and evaluation service

Tailored services

n tailor our existing courses or programmes for you n b espoke design, delivery and evaluation service – away day design and facilitation – team building and development n liaise with external providers n a dvise and act as broker with relevant internal expertise and set up your training n r efer you to a more appropriate source of help

Bite-Size

Job Shadowing Loughborough University’s Job Shadow Scheme has existed since 2006 and has grown in numbers taking part and is gathering support year on year. 2012 saw almost 200 members of staff undertaking a job shadow, and of the feedback received 98% said they would do it again.

Job Shadowing

Mentoring and Coaching Opportunities

The scheme gives you the opportunity to become familiar with someone else’s role or responsibilities with Loughborough University. Job Shadowing can help you develop your understanding of a process or procedure to help you in your role going forward, or it could help you understand more about a totally different role to one you currently have. It can also provide a fantastic opportunity to build relationships with colleagues from other areas of the University.

Calling all Schools and Departments! If you are interested in putting forward your School or Department to take part in the 2014 programme, please let us know as soon as you can along with a nominated coordinator for your School/ Department, giving their name, phone and email details.

Every aspect of information gleaned from all specialist subjects/ departments was useful and very interesting and informative Gave me a greater understanding of the structure of the team and a chance to put names to faces It opened up my eyes to the wider aspects of the business. Job shadowing can take place in your own department or in another, and it can be for any length of time, an hour or a full day – whatever you mutually agree will work best. To find out more, see our website: www.lboro.ac.uk/staffdevelopment/other/jobshad.html

Mentoring and Coaching Opportunities Although the terms mentoring and coaching are often used interchangeably, they are in fact very different. A mentor is often more senior and can help guide you in the choices you make, a coach on the other hand is someone trained to help you find your own solutions through effective questioning, listening and feedback. Both can provide excellent individual and organisational benefits so it’s a question of selecting the right option for you. See the Staff Development pages for more information on both mentoring and coaching at: www.lboro.ac.uk/staffdevelopment/other/mentoring.html

Essential training Academic Probation Adviser Training

Recruitment and Selection

Welcome to Loughborough

Who Should Attend? Advisers of Academic Probationers who are new to the role.

Who Should Attend? All staff involved in recruiting and selecting staff.

Who Should Attend? All new staff (with contracts over 3 months)

The purpose of this briefing is to provide an overview of the requirements and operation of the University’s probation system for academic staff, and to clarify the nature of the role of the probationary adviser. This session must be booked through the Teaching Centre. Email tc@lboro.ac.uk or phone (01509) 223767 for further details.

This course is designed for all staff involved in recruitment and selection. The session will outline the various elements of Recruiting and Selecting new members of staff. We will consider the legal framework and will consider job descriptions, person specifications, and how to test for agreed selection criteria.

This is an informative and interactive introduction to Loughborough University.

Respecting Diversity Non-Academic Probation Adviser Training Who Should Attend? For all managers responsible for taking new non-academic staff through their probation. This training comes in two parts:

(ii) A practical 2 hour session (as per dates) using case studies and scenarios which will help ensure you make the most of the probationary period with your new staff. It will cover core skills such as how to: a. clarify expectations and set meaningful objectives for the probation period b. how to measure progress and give constructive feedback c. how to have difficult conversations if things are not going to plan.

Performance and Development Review (PDR) for Reviewers Who Should Attend? For all staff who are responsible for reviewing others. This is a practical 3 hour session to familiarise you with Loughborough’s new PDR framework and help you develop the skills required to get the most from the annual review process.

This session arises out of the University’s commitment to equality and diversity as outlined in its 2016 strategy and out of a desire to respond to recent changes in legislation.

Sustainable Procurement Who Should Attend? Department, School or Support Service purchasers. Come and join the sustainable procurement team for a fresh coffee, bacon bap, or yogurt and fresh fruit salad breakfast while we brief you on good practice in greener, more sustainable purchasing! We hope that you’ll leave with a better understanding of green/sustainable options to reduce unnecessary waste, lower costs, and do our little bit to help protect the environment. greener stationery options available through Whittakers, the University’s approved supplier, will also be available for your perusal.

you will get to meet senior members of university staff, and have a chance to put your questions to them. you also can enjoy a free lunch with your new colleagues and the members of the senior staff, sharing stories of your first few weeks/ months on campus. This course is offered each month and new staff members are automatically assigned a place on the next available course and only need to contact us if they need to change the date they have been allocated.

Online activities – can be taken anytime. Bribery Act 2010 Briefing Target Audience? An essential 30 minute online briefing for all staff associated with Loughborough University, to enable everyone to apply the principles of the Bribery Act 2010. organisations in the UK face a new exposure to criminal liability for failing to prevent bribery. This can include liability for the unauthorised actions of their employees, subsidiaries and agents. It is University policy to comply with all applicable anti-bribery laws. Bribery or any form of corruption by a member of staff of the University may be considered gross misconduct and the member of staff may face dismissal. It’s therefore important that we understand the basics of the Act to avoid unnecessary difficulties. “Combating the risks of bribery is about common sense and not about burdensome control.” Secretary of State.

Essential training

(i) A short online briefing which will equip you with an understanding of the procedural aspects of the new probation for non-academic staff process. you will be sent a link to this briefing about a week before the course is due to run.

Who Should Attend? This half day interactive course – or an equivalent one run by Staff Development through your department – is mandatory for all members of staff.

Participants are given an overview of the University’s current position and where we are heading in the future.

Essential training New Lecturers Course: Induction Essential introduction for new Lecturers’ Course (nLC). This session needs to be attended as close as possible to the start of the probation period and before attending Unit 1 or Unit 2 of the (nLC). This session must be booked through the Teaching Centre. Email tc@lboro.ac.uk or phone (01509) 223767 with the following information: n n n n

Essential training

your full name (essential) department (essential) name of Probationary Advisor (if known) date of Induction session you want to attend (essential) University email address (if known) alternative email address if appropriate.

Recruitment and Selection Online Refresher Training

Wardens and Sub-Wardens – Two Day Programme

Who Should Attend? This refresher course is designed for Chairs of panels that have not attended the Recruitment and Selection course in the last five years, but is also a good refresher for anyone who would like a general overview of the recruitment and selection procedure at Loughborough.

Who Should Attend? Run over two days for all new or recently appointed Wardens and Sub-Wardens – as a guide, anyone appointed since August 2011. Existing Wardens/SubWardens are welcome to attend if they feel they would benefit from a refresher and/or to meet new colleagues.

Please note however, this online training does not replace the need for staff to attend the one day Recruitment and Selection course.

get ready for the arrival of students! This intensive course will introduce your new responsibilities and it will equip you with an introduction to some key skills you will likely use during your appointment as Warden/Sub-warden. It will also raise your awareness of the vast array of support that’s out there and how you can tap into it to enhance the student experience.

Other Information The online course can be found on the University’s Learn system (http://learn.lboro.ac.uk/course/ view.php?id=5864)

Equality and Diversity Respecting Diversity

Disability and Mental Health

Who Should Attend? This half day interactive course – or an equivalent bespoke one run by Staff Development through your School/ department/service/team – is mandatory for all members of staff. New staff are not able to complete their probation until they have completed this course.

Who should attend? All new and existing managers. Policies covered in this 2 hour bite size session will be Sickness and Stress and there will be two case studies to work through. We will look at ways we can support you.

This session arises out of the University’s commitment to equality and diversity and out of a desire to respond to recent changes in legislation. The sessions will focus on: n

n n

Who Should Attend? Managers /Leads on EIAs. A course for named staff or by a specific request to Staff Development. This course covers: n n n n

What an EIA is Why EIAs are so important What the law says about EIAs Key stages of the EIA process.

Equality and Diversity

our rights and responsibilities, both organisational and individual, in light of recent equality legislation and: Explain why equality, diversity, harassment and bullying are key issues for the university to address Discuss the implications for our procedures and practices Discuss some pitfalls in the area Share examples of good practice.

Equality Impact Assessment (EIA)

Equality and Diversity One hour online interactive E&D Courses – Which should I do?

Bullying & Harassment: Online Course

‘Diversity in the Workplace’: recommended for staff with zero hours contracts, those that work less than 13 hours a week and have worked at the University for at least 8 weeks. Both the ‘Diversity in the Workplace’ and the ‘Bullying & Harassment’ courses are recommended to new staff generally, ideally to complete in their probationary period if possible. The online courses are strongly recommended to all existing staff as refreshers encompassing recent legislation changes.

Who Should Attend? All staff. This online course is for all staff and can be taken anytime. It is recommended that new staff complete this during their probation period or at least in their first twelve months of employment at the University. The course highlights the behaviour expected from all staff. This course covers:

Diversity in the Workplace: Online Course

What is meant by bullying and harassment The effects it can have on people n The benefits of recognising and eliminating bullying & harassment in the workplace

Who Should Attend? All staff.

This online course is a refresher course on equality and diversity for all staff and can be taken anytime.

Please allow just over an hour to complete the course and then complete the Quiz at the end in order to pass and gain your completion certificate.

It is especially recommended to staff who have not been on an equality & diversity course in the last two years or more.

The online course can be found at: www.lboro.ac.uk/staffdevelopment/ directory-topic/equality-diversity/

Equality and Diversity

What can be done if someone is being bullied.

This course covers: n Key features and provisions of the Equality Act 2010 n Broader equality & diversity issues n Your responsibilities and rights as a member of staff of the University.

Please allow just over an hour to complete the course and then complete the Quiz at the end in order to pass and gain your completion certificate. The online course can be found at: www.lboro.ac.uk/staffdevelopment/ directory-topic/equality-diversity/

Equality Impact Assessment (EIA) This is available to staff as a face-to-face session and as an Online course.

Bullying & Harassment for Managers: Online Course Who Should Attend? For managers. This online course is for all managers and can be taken anytime. It is recommended that new managers complete this during their probation period or at least in their first twelve months of employment at the University. The course highlights how managers should role model the expected behaviours. This course covers: n The issues surrounding bullying and harassment n The need to develop a culture that helps to eliminate bullying & harassment in the workplace n The legal issues n The need to role model expected behaviours.

Leadership and Management There are a number of ways you can develop your leadership and management skills. As well as traditional short courses, which you can join at any point in your management career, you can now also work towards a recognised leadership and management qualification. However, courses are not the only way to develop your skills. We also recommend that you look out for our â€œAction Learning setsâ€?. These are an opportunity to learn and develop your skills working with colleagues. The Action Learning sets are organised and facilitated by Staff Development, however the learning is all down to the participants, through sharing challenges and assisting each other to come up with new ways of approaching issues.

Recruitment and Selection

Project Management in the Real World

Who Should Attend? Any members of staff who are driving big or small changes in the University, and for those responsible for implementing changes. Additionally, those staff who wish to refresh their skills, knowledge or understanding of how they lead change will find this course a useful investment of their time.

Who Should Attend? All staff involved in recruiting and selecting staff. This course is designed for all staff involved in recruitment and selection. The session will outline the various elements of Recruiting and Selecting new members of staff. We will consider the legal framework and will consider job descriptions, person specifications, and how to test for agreed selection criteria. By the end of the session, participants will have an understanding of their personal responsibilities; they will understand the elements of the recruitment process and be able to apply best practice, whilst adhering to University policy and procedure as well as relevant legislation.

Who Should Attend? Suitable for everyone â€“ research students, academics, research staff, managers and administrative staff. Numbers are restricted to ensure participants best experience the event. A full day introduction to the process of managing projects and the tools to assist in planning and tracking progress; this course is intended to be immediately applicable to planning and managing academic and research projects as well as commercial or internal projects. It covers the theory and principles of project management within the context of any project management methodology.

Chairing Meetings Who Should Attend? Anyone who chairs, or may need to chair meetings, and wants to deal with some of the problems more effectively. This is not for Postgraduate Research Students. Most people have had experience of meetings which went on too long, where: n no clear decisions were made; n no-one seemed to know where they had got to; n some members felt their ideas had been overlooked; n some items seemed to take too long, whilst others were rushed; n some of those present wondered why they were there; n key information seemed to be missing; n personal agendas seemed to dominate; n the chairperson was either too authoritarian, or too laissez-faire.

Managing Sickness Absence Giving Effective Team Briefings Who Should Attend? Any one that is responsible for briefing staff or holding team meetings. This focuses on the skills that you will need to communicate messages through team briefings. Focusing on a combination of presentation skills, influencing/persuading skills we will first look at the benefits and purposes of team briefings, followed by key tips on how to make them more successful.

Who Should Attend? Anyone managing staff in the University. This course is intended to share best practise and give you the skills needed to manage sickness absence with your staff. This course is not about the process of recording absence, but is about the management of absence.

Leadership and Management

Managing Change

ILM qualifications Staff Development are pleased to be able to offer a range of internationally recognised Institute of Leadership and Management (ILM) qualifications ranging from the level 2 Award in Leadership and Team Skills through to the Level 5 Diploma in Leadership and Management.

NOTE: There is an application process therefore in order to attend any of the ILM (Institute of Leadership and Management) programmes you MUST first attend a briefing session. The briefing sessions allow us as the tutors to assess the correct level of development for you as an individual as well as giving you a chance to clearly understand the commitment you are making when you sign up to one of these programmes. Past participants have found it very helpful to bring their manager to this briefing – this enables managers to better understand the benefits that will be brought back to the workplace.

ILM qualifications

To book on the next Briefing please go to: ILM Level 2 – Briefing – Award in Leadership and Team Skills ILM Level 3 – Briefing – Award in Leadership and Management ILM Level 3 – Briefing – Award in Coaching ILM Level 4 – Briefing – Certificate in Leadership and Management ILM Level 5 – Briefing – Certificate in Leadership and Management ILM Level 5 – Briefing – Certificate in Coaching and Mentoring ILM Level 5 – Briefing – Diploma – Leadership and Management

ILM Route for Leadership & Management Level 3 Level 2 is broadly equivalent to GCSE grades A-C ILM Level 2 – Award in Leadership and Team Skills Aimed at Team Leaders up to a Grade 5, but is also a good foundation programme for anyone in a higher management grade who has not previously attended any leadership development, is in a new post, or is looking to move into a management post in the future.

is broadly equivalent to GCE/A Level ILM Level 3 – Award in Leadership and Management ILM Level 3 – Award in Coaching Aimed at Team Leaders / Managers from Grade 5 to 7, but it is also a good foundation programme for anyone in a higher management grade who has not previously attended any leadership development or is new in post.

“It’s over a year since I completed the Level 3 Award in Leadership and Management and I just wanted to say how useful it was. Not only did it provide the toolkit I was seeking, it also gave me the confidence to use the tools! It really is the best, most useful course I have done.” Thank you, Verne Walker.

These programmes are fully funded by Staff Development. After attending the relevant briefing, you will need to submit an application form for consideration before you are registered onto any of the ILM programmes. We reserve the right to charge your department on a cost recovery basis if you fail to complete the requirements of the programme. This does not apply to exceptional cases.

ILM Programmes are NOT for postgraduate research students.

Level 7 Level 4, 5 & 6 is broadly equivalent to each of the three years of undergraduate education. ILM Level 4 – Certificate in Leadership and Management ILM Level 5 Certificate in Leadership and Management ILM Level 5 – Certificate in Coaching and Mentoring Aimed at any team leaders/ managers from Grade 6 upwards, however this is just for guidance and people who have gained previous qualifications in coaching and mentoring may want to consider this programme as part of their ongoing development as it explores coaching and mentoring in greater depth.

ILM Level 5 – Diploma Leadership and Management Aimed at Managers from Grade 5 to 7.

Is broadly equivalent to a Master’s Degree.

Levels 6 and 7 are offered by ILM but are not currently part of the Loughborough suite.

“I attended the Level 2 Award in Team Leading and I really enjoyed the combination of theory and practice, sharing experiences and having fun.” Elena Georgiadou.

A selection of comments from the Level 5 Module – Understanding the Management Role: “Networking with people I would never otherwise meet.” “Interesting to get academic perspective.” “Learning about the university from the top down.”

Units associated with ILM courses but you can attend as a standalone session: These workshops are aimed at those people who would qualify for the Level 4 programme, but are unable to commit to gaining the full qualification. Delegating Authority in the Workplace This workshop is designed to give managers a greater understanding of how to delegate a task in the workplace and examine ways to improve their ability to delegate and empower others.

Understanding the Importance of Marketing for an Organisation This workshop is designed to give managers a greater understanding of the importance of marketing for an organisation. The workshop also explores the marketing management as a process, using marketing management to increase customer base, improve organisational image, and to increase perceived value, environmental scanning and situation analysis, market share as an indicator of market competitiveness, primary and secondary research to determine market trends, industrial and consumer market segmentation, product life cycle and competitor profiling.

Developing Individual Mental Toughness This workshop is designed develop individual mental toughness. The workshop also explores the importance and implications of mental toughness, be able to assess own mental toughness, understand the implications of own mental toughness in terms of personal effectiveness within the organisation, understand how mental toughness can be developed and examine your own mental toughness.

The unit explores how these concepts and financial principles are applied within Loughborough’s systems and procedures, enabling you to engage with your Finance Office colleagues and financial decision making committees such as Operations Sub-Committee, in an informed way.

Understanding the Management role to improve management performance

Managing Improvement

This workshop is designed to give managers a greater understanding of how the University functions and also how your role as a manager fits into the overall management framework of the University. There will be an opportunity to hear from key members of the senior management team to get a real understanding of the purpose of mission and value statements of the University as well as the stakeholders.

The aim of this unit is to focus on managing quality, but looking at your own practices and also the university on a wider basis to consider how we can improve and simplify services between departments/teams. We will be discussing the impact that departments have on each other and trying to identify ways to create the best overall experience for everyone that comes into contact with Loughborough University.

The workshop also explores the communications culture of the organisation and the challenges that may be encountered with communication. We also will consider issues such as networking and go onto look at your own personal style of management and communication and how this may affect your situations and the individuals you deal with.

The unit will focus on:

Making a Financial Case This unit is designed to help demystify some common financial concepts and enable you to develop your understanding and ability to use financial evaluation techniques to inform management decisions. It covers areas such as: n the nature of revenue costs and capital expenditure n products and service costing techniques n break-even analysis n margin and standard costing models n allocating costs n relevant costs in decision-making n costing systems in use at Loughborough n techniques to reduce costs n activity based costing n budgetary control and variance analysis n financial evaluation techniques n factors in considering and recommending revenue expenditure n effective methods to present financial information to support recommendations

n the differences between quality assurance, quality control and quality auditing n quality systems such as BSI, ISO and IiP (benefits and accreditation) n the concept of total quality management n tools and techniques for assessing and maintaining quality and customer requirements n how improving internal customer service across departments improves quality n the pros and cons of using service level agreements between departments n scoping an improvement plan to identify and prioritise areas for improvement, define success criteria and set targets for improvement to meet customer requirements, whoever those ‘customers’ might be.

Human Resources Management (Managing Recruitment) This workshop is designed to give managers a greater understanding of how the University functions and also how your role as a manager fits into the Human Resource Management framework of the University. The workshop explains the role and relevance of human resource planning in the University and looks at the legal requirements on human resource planning and on recruitment as well as looking at the University’s own HR policies and practices.

ILM qualifications

The workshop also explores the advantages and disadvantages of delegation, principles of effective delegation, delegating to empower others, constraints and benefits of empowerment, techniques for deciding the most appropriate individual, defining authority and power, responsibility and accountability and techniques to monitor outcomes of delegation.

These workshops are aimed at those people who would qualify for the Level 5 programme, but are unable to commit to gaining the full qualification.

ILM qualifications Leading Innovation and Change This workshop is designed to develop the understanding and ability of managers to lead innovation and change. We will look at the techniques used in continuous improvement, including kaizen and business re-engineering. We will also consider ways to identify stakeholders during change, benefits, costs and overcoming resistance. As well as more detailed issues such as organising and planning change using Gantt charts and similar methods. The workshop will also challenge participants to think about the risk involved in change as well as the human and the financial factors.

ILM qualifications

Understanding Financial Management This unit will help you develop your knowledge and understanding of finance at Loughborough, the value of management accounting and the process of budget setting and control. The unit will covers areas such as: n accounting documentation, such as balance sheets, profit and loss accounts, income and expenditure accounts n financial performance measures at Loughborough n cash, profit and cash flow forecasting and credit control n sources of finance and funding within the Higher Education Sector and at Loughborough, and their characteristics n the role of the management accountant n Loughboroughâ€™s stakeholders and financial expectations n financial performance indicators and their role in achieving objectives

and on budgets: the nature and purpose of financial and non- financial budgets n methods of preparing budgets n budgetary techniques for controlling operations n how variances are calculated and used to analyse extent, source and cause of budgetary deviation n techniques for monitoring and controlling costs. n

Becoming an Effective Leader Becoming an effective and authentic leader requires individuals to constantly consider their style and approach and evaluate the impact they have on others.

This unit will enable you to critique your key leadership responsibilities of: taking responsibility contributing to overall vision and goals, setting direction n setting and providing guidance on values n stimulating innovation and enterprise n anticipating, planning for and leading change n overcoming obstacles n delegating and empowering others n setting objectives for teams and individuals n modelling appropriate behaviour n representing and protecting your team and feeding back n developing individuals and your area of the organisation n n

knowledge and expectations of the audience. Research, evaluation and logical grouping of valid and relevant information, difference between fact and opinion. Options and constraints applicable to presentation such as time, duration, venue, equipment and language.

Understanding the Importance of Marketing for an Organisation This workshop is designed to give managers a greater understanding of the importance of marketing for an organisation.

The workshop also explores the marketing management as a process, using marketing management to increase customer base, improve organisational image, and to increase perceived The unit will also help you explore your selfvalue, environmental scanning and situation leadership: analysis, market share as an indicator of market n emotional intelligence, using models developed competitiveness, primary and secondary research by different theorists to determine market trends, industrial and n evaluating your strengths and weaknesses consumer market segmentation, product life cycle n identifying your own continuous self- and competitor profiling. development and how to identify opportunities to continue developing n being open and honest with others Managing Customer Relations n showing integrity and trustworthiness This workshop is designed to give managers an n being flexible understanding and ability to be able to manage n taking risks customer relations as required by a practising or Furthermore, this unit brings a focus to: potential middle manager. n your communication approach for persuading The workshop also explores the relevance of and negotiating customer relations as a function of business n developing vision and goals for significant management, concept of decision making, the projects or work programmes nature of client / customer relations and the role n scanning the internal and external environment of the key account manager, buyer behaviour, n gaining motivation and commitment of others environmental scanning, customer supply chain, n mentoring and supporting others development. supply chain management and the need for systems to provide after sales service to name a few.

These workshops are aimed at those people who would qualify for the Level 5 Diploma programme, but are unable to commit to gaining the full qualification. Making Professional Presentations This workshop is designed to give managers wanting to develop knowledge and understanding of making professional presentations The workshop also explores the relevance of objectives, audience and contexts in relation to presentations. Understanding the level of

Managing Projects in the Organisation This workshop is designed to give managers an understanding and ability to be able to manage projects. The workshop also explores project sponsors, stakeholders and scope, Gantt and bar charts, critical path analysis, methods of reducing project times and costs, methods to monitor and evaluate project progress and final outcomes, project communication methods, project management terminology, project life cycle to name a few.

Excellence at Loughborough Excellence at Loughborough –

Dealing with Difficult Customers Who Should Attend? All staff – in particular those people dealing with other members of staff, students, and visitors on a regular basis. Please note this course is aimed at people dealing with customers, both internal and external to your team/department/ school, but it does not focus on building better relationships within your team or people you work with on a daily basis.

Excellence at Loughborough –

Bespoke workshops can be arranged for: Excellence at Loughborough –

Building Relationships to Improve Outcomes Who Should Attend? Managers/team leaders/supervisors. It could also be relevant to anyone that has responsibility for driving improvements/projects across their department by working closely with others.

Improving the Experience

Excellence at Loughborough –

Who Should Attend? All front line staff dealing with Students, Staff or Visitors – in particular support staff

How to Drive Continuous Improvement

Excellence at Loughborough –

The International Experience Who Should Attend? All staff that deal with International Students, Staff or Visitors. This is a course for all staff with the aim of sharing experiences and good practices. It is all about creating an International Experience for everyone at Loughborough University.

Who Should Attend? Managers or anyone who has a need to improve processes/work ﬂow across departments. It focuses on how we can improve and simplify services between departments/teams. It is not a pre requisite of the course, but it may be useful to attend the Excellence at Loughborough – Building Relationships to Improve outcomes before attending this course, as there is a natural progression.

Excellence at Loughborough

This course is aimed at giving participants the opportunity to reflect on the levels of service they offer their colleagues/ students/customers. We look into creating good impressions, choosing the right attitude and understanding basic body language.

Personal and Skills Development Assertiveness Skills

Preparing for Retirement

Successful Applications

Who Should Attend? Any member of administrative staff looking for practical tips on how to be assertive.

Who Should Attend? All Staff and their partners.

Who Should Attend? Any staff looking to apply for an internal post or a promotion and those who are attending an interview.

Assertiveness is about valuing ourselves, knowing our rights, and being able to speak up clearly and respectfully on our own behalf.

Are you really prepared for it? What will you do all day when you don’t have to spend your time working?

Boost Your Self-Confidence

How will your relationships adapt to the change?

Who Should Attend? Any member of staff who feels they would benefit from learning some practical and tangible confidence tips.

Can you maintain an active mind and healthy body?

This is not for Postgraduate Research Students.

Personal and Skills Development

An invitation to you and your partner to our one-day retirement event. We aim to cover the following questions:

Lack of confidence can affect us in all sorts of ways, and often results in us doubting our opinions, needs and skills, and then either hold back and feeling frustrated, or act in a way that does not bring a satisfactory outcome.

Building Your Own Resilience Who Should Attend? Any member of staff. Many of us are trying to cope with the things that the world throws at us on a daily basis, changing economic climate, uncertainty, changing roles, values and cultures, working with limited resources. The world has always been a challenging place and one thing is for certain, change will continue to happen. So we need to learn how to build our own resilience in order to work our way through the challenges and pick ourselves back up when things do go off course. All of this will help us to explore new experiences and challenges and reach our potential. This 2 hour workshop is aimed at all staff members who feel they would benefit from building their own resilience. It is really an introduction to the subject and a chance to share tips and ideas with other people about how to steer our way through the day to day challenges of life.

Can you manage financially? These are some of the questions, which this workshop will address. It is never too early to prepare for retirement. Don’t leave it to the last minute!

Local Government Pension Scheme Prudential AVCs Who Should Attend? All members of the LGPS scheme. A tax-effective method of increasing your pension benefits by paying money-purchase AVCs.

USS Scheme Prudential AVCs Who Should Attend? All members of the USS scheme. A tax-effective method of increasing your pension benefits by paying money-purchase AVCs.

This is a practical course which looks at how to make the most of your application – from application form through to interview. You will gain advice on how best to market yourself and how to sell yourself at interview.

The Art of Being Brilliant Who Should Attend? For all staff who want: n inspiration to change the way they think about work, life and relationships and to create a positive climate around them n tangible ideas which will have an immediate and positive impact at work and at home.

This is not appropriate for Postgraduate Research Students.

The Art of Staying Brilliant Who Should Attend? All staff who have already attended the workshop entitled “The Art of being Brilliant”. This is not appropriate for Postgraduate Research Students. This workshop aims to build on the excellent habits from “The Art of Being Brilliant”, reviewing progress to date and taking the messages one step further. The aim is to stop the slide back to mediocrity and instil permanent change.

Personal and Skills Development The Mindfulness 8-week course: Increase Resilience and Effectiveness Who Should Attend? All members of staff who are open to experience meditation.

Research shows that people who adopt Mindfulness techniques as part of their daily life: n

n n n n

have increased ability to pay attention and concentrate have raised levels of emotional intelligence have increased resilience have improved relationships are more aware of their thoughts and feelings and better able to manage them.

Training Skills for the Occasional Trainer

Time Management

This programme is aimed at anyone who needs to train others as part of their role on a one to one basis or a group basis. We will look at some of the key issues involved when trying to train people. Everyone attending this programme will be required to run a practise training session to show what they have learnt and also to develop their own personal skills through gaining constructive feedback from fellow colleagues and tutors.

Who Should Attend? Particularly for administrative, clerical and secretarial staff who work in offices but open to any member of staff who would like to improve their time management skills. This session will help participants to: n

share experience to find out what makes effective time management a challenge look at various models which may help you plan your time more effectively consider the consequences of not being in control develop strategies to help deal with identified obstacles to effective time management.

Who Should Attend? Any member of staff who needs to do occasional training as part of their role on a one to one basis or to groups. There is pre-work involved in this programme.

The programme is spread over 3 days to allow people the chance to practise their skills. There will be an assessment on the final day of the programme, each participant will be filmed as part of the assessment and will be given access in order to review their performance in their own time. A certificate will be presented to all successful participants for the full attendance and completion of the final assessment.

Personal and Skills Development

Mindfulness is a 2,500 year old meditation practice that is increasingly relevant for todayâ€™s fast pace of life. The 8-week Mindfulness Course is non-religious and designed to teach you ways of paying attention in the present moment to yourself, others and the world around you. The key part of this is learning simple meditation practices such as the Body-Scan Meditation, â€˜Mindfulâ€™ Movement and Sitting Meditation; one of which you are encouraged to perform daily between sessions. The course also aims to help you identify ways of working with and understanding your habitual ways of thinking and to develop strategies for more effective interpersonal communication.

Other Information: Attending an Introduction/ Taster Session for the Mindfulness 8-week course is essential prior to enrolling on the Mindfulness programme.

Springboard Suite Staff Development is fortunate to be able to offer staff personal development along with professional development. We have a number of staff who have become licensed to deliver the well renowned and internationally known springboard programmes. Springboard is an expert international training company with a proven track record in work and personal development training. Personal Development Programmes – Combined Briefing Session Who Should Attend? All Staff. This is a combined briefing session for all of our Springboard programmes:

Fresh Steps –

aimed at the more experienced workers

Springboard Suite

Navigator –

aimed specifically at men

Spring Forward –

aimed at new, aspiring or first line managers

Springboard –

aimed specifically at women All of these programmes are aimed at giving you the opportunity to take time out to look at your life both personally and at work. It’s an opportunity to revisit or even identify your aspirations and dreams but also to recognise your achievements.

Fresh Steps –

Who Should Attend? For members of staff who are open to reassessing where they are in their lives and work, ready to explore new possibilities and to set new goals. Fresh Steps is a personal development programme and the outcome will vary depending on the individual, how much the individual wants to participate and personally get out of it. Other Information It is preferable for you to attend a combined briefing before coming on the full programme but it is not essential.

Navigator –

Spring Forward Programme Who Should Attend? For men and women members of staff who are either: considering a move into a management or leadership role, or... eager to progress further in their management or leadership role. Spring Forward is a personal development programme and the outcome will vary depending on the individual, how much the individual wants to participate and personally get out of it. Other Information you are advised to first attend a combined briefing before coming on the full programme.

Men’s Development Programme Who Should Attend? All male staff – It is designed for men from all backgrounds, ages and stages of their lives who want to examine their lives at home and work and to take the next steps in their lives more consciously. This development programme is a powerful and pioneering course for men. This programme enables men to identify the clear, practical and realistic steps that they want to take in their lives and then develop the skills and determination to do something about them. Other Information It is recommended that you attend a combined briefing before coming on the full programme.

Springboard –

Women’s Development Programme Who Should Attend? The Springboard programme is designed specifically for non management women, but can be suitable for more senior women if they wish to take stock of their lives and take time out to consider their own goals and aspirations. Springboard is a personal development programme and the outcome will vary depending on the individual, how much the individual wants to participate and personally get out of it. Other Information you are advised to first attend a combined briefing before coming on the full programme.

Administrative Skills AdNet Events

Grammar, Punctuation and Proofreading

Speed Reading

Who Should Attend? All admin, secretarial and clerical staff, in the administrative services job family.

Who Should Attend? This workshop is open to Loughborough University administrative staff who would like to improve their grammar and punctuation.

Who Should Attend? Suitable for all admin staff.

By attending network events, you have an opportunity to keep up-to-date with University developments, discuss topics of common concern and contribute to this vibrant network across all departments and sections.

Confident and Stress-free Minute Taking Who Should Attend? For administrative staff who need to write minutes and extract salient points from meetings, talks or discussions. Identifying problems for the note-taker.

Listening and recall techniques. How to extract central ideas; understanding and then rephrasing the speakers’ words; distinguishing between the relevant and irrelevant; exercises in immediate recall. Intensive practice in note-taking. various methods which allow for flexibility, organisation and easy access. Writing minutes and action sheets. Purpose, function and different types of minutes; what to put in and what to leave out; layout, sequence, wording and actioning. Taking notes and writing draft minutes of a short meeting on video. Assessing those minutes.

Some of the things you were taught at school have changed; some of you may have learnt very little grammar at school. This workshop has been designed for admin staff who would like to refresh their knowledge of grammar and punctuation and ensure that they are following best practice. The course is not a technical one, but is one that considers the practical application of grammar and punctuation to written communication.

Mind Mapping Who Should Attend? All administrative staff. Mind Maps are powerful tools for absorbing information and organising large volumes of facts. The principal idea is drawn in the centre, with major branches radiating outwards. Further levels of thought, expressed in terms of key words or images, are connected to the main branches with thinner lines. This session aims to help you to create Mind Maps for collecting, organising, analysing and recalling information. Many people have found that this simple technique has revitalised their whole approach to thinking and note-taking.

Is it hard to prioritise your reading? Would you like to improve your concentration when reading? Is it hard to recall and use what you’ve read? Do you worry about missing something vital when you read? If you answer yes to any of these questions, then this workshop is for you! In this age of information overload, speed reading skills will help you to conquer those stacks of unread memos, reports, manuals, newspapers and journals. This technique is more than just reading fast, it’s about reading efficiently. It involves selecting carefully what you will read and deciding when and how you will read these items. This Speed Reading course aims to help you learn the techniques of reading faster with good comprehension. If you practice these skills you will harness the huge reserve capacity of your mind – and you’ll be surprised at what you can achieve.

Administrative Skills

Planning for the meeting and preparing an agenda. Purpose and functions of agenda; content, sequence, timing, wording.

Most people know that a sentence begins with a capital letter and ends with a full stop. Do you know how to construct a clear, comprehensive sentence? Do you write in clear, straightforward English? Do you know what the grammar check means when it says you are using the passive voice? Are some of the rules and conventions of punctuation and grammar a bit hazy?

Do you sometimes feel daunted at the prospect of mountains of reading?

Technicians Development Technicians Forum Who Should Attend? Technicians Forums are open to School based technical staff. Other staff in the technical job family are also welcome to attend if they wish. Each Forum will enable you to network with others working in similar roles around campus in order to share best practice and keep informed of developments on campus and beyond. A guest speaker will usually be invited. We’ll keep you informed of topics to be covered via the technicians@lists emailing list. If you have suggestions for topics you would like covered, please let Chris Harris, R.C.Harris@lboro.ac.uk, know.

Technicians Development

Other technical training If you have specific training needs then please do not hesitate to contact Chris Harris, Technician Training Officer, and he’ll be happy to help. As a general guide, the Staff Development Technicians Training budget will fully fund ‘transferable skills and Health and Safety’ related training. More specialised or departmental specific training will be subject to negotiation and may attract partial funding from the training budget.

HEaTED is a national training and career development framework for the UK Higher Education sector. The HEaTED vision is to deliver tools and opportunities that not only meet the training and career development needs of technical staff, but also fit into the requirements of an ever changing HE sector. In partnership with the IST HEaTED are continuously developing and delivering a range of services to support the development of technical staff, including a specialist Virtual Learning Environment for HEaTED subscribers (see the HEaTED project pages on the Institute of Science & Technology website www.istonline.org.uk). Staff Development pays an annual membership fee to HEaTED to ensure we have access to all available support and development for Loughborough’s Technical staff. To find out more about what HEaTED can offer, visit the HEaTED website. www.heated.ac.uk/ if you are interested in any of the activities on offer through HEaTED, please contact Chris Harris, ext 227606 in the first instance.

Online Resources We have put together a wealth of useful information for all staff to help you keep upto-date with new policies and tools and tips to help you in your day-to-day work, so take a few moments to view the selection below.

Online interactive courses provided by Marshalls: n

Video clips provided by Scott Bradbury, StreamLearning: n

A Question of Evidence A 20 minute video illustrating the skills of behaviour-based selection interviewing. Agreeing Development Objectives An 18 minute video illustrating how managers can use questioning skills to help learners think through their aspirations. Feedback: Fixing Performance Problems A 17 minute video shows managers how to give negative feedback to someone they believe is not performing to the required standard or to their full potential. Making Change Happen A 16 minute video – a change initiative may be conceived by senior managers but it is the behaviour and actions of managers throughout the organisation which bring about its success – or failure. Performance Objectives that Work A 16 minute video – Performance objectives that Work goes beyond the process of SMART to illustrate the importance of gaining not only agreement but emotional engagement too. Using Competencies Successfully A 15 minute video – competencies make explicit the way your organisation wants its people to work. Using Competencies Successfully illustrates how to use them in PDRs, in promotion interviews and for self-development. WHAM! A 23 minute performance management video. There are only four reasons why people don’t perform well at work: 1. they don’t know What to do; 2. they don’t know How they are doing; 3. they aren’t Able to do it or 4. they aren’t Motivated to do it. WHAM!

Bribery Act 2010 Brieﬁng organisations in the UK face a new exposure to criminal liability for failing to prevent bribery. This can include liability for the unauthorised actions of their employees, subsidiaries and agents.

It is recommended that new managers complete this during their probation period or a least in their first twelve months of employment at the University.

It is University policy to comply with all applicable anti-bribery laws. Bribery or any form of corruption by a member of staff of the University may be considered gross misconduct and the member of staff may face dismissal. It’s therefore important that we understand the basics of the Act to avoid unnecessary difficulties.

The course highlights how managers should role model the expected behaviours.

All other managers should try and complete this as soon as possible.

Bullying and Harassment An online course for all staff. It is recommended that new staff complete this during their probation period or a least in their first twelve months of employment at the University. The course highlights the behaviour expected from all staff

Diversity in the Workplace An online refresher course on equality and diversity for all staff. Especially recommended to staff who have not been on an equality & diversity course in the last two years or more.

“Combating the risks of bribery is about common sense and not about burdensome control.” Secretary of State. n

Bullying and Harassment For Managers An online course for all managers.

Find out about legislative changes and how that affects you. n

Equality Impact Assessments (EIAs) An online tool to meet the general Public Equality Duty of the Equality Act 2010.

Online Resources

StreamLearning from Scott Bradbury The full listing of video resources to complement our training sessions in a range of topics listed below:

Online Resources Online learning via the Learn system: n

Recruitment and Selection Online Refresher Training This online refresher course is designed for Chairs of panels that have not attended the Recruitment and Selection course in the last five years, but is also a good refresher for anyone who would like a general overview of the recruitment and selection procedure at Loughborough. Please note however, this online training does not replace the need for staff to attend the one day Recruitment and Selection course.

Other useful resources: n

Online Resources

Data Protection Detailed information on all aspects of data protection including the University’s Data Protection policy. Data Protection section of the Student Handbook An outline of the processes used when the University deals with certain student information. International Staff Website The website for international staff moving to UK Universities. Midland Academic Practice Network A regional staff development network in Higher Education which focuses its programme of events on Academic Practice and Learning Support.

Manager’s Toolkit A huge range of online resources tailored for Loughborough University staff. Midlands Staff Development Partnership (MSDP) A network committee of Staff Developers, representing Higher Education Institutions from the Midlands Region. Each institution within MSDP provides a training event with free access available to other MSDP member institutions. Ofﬁce 2010 Self-Teach Materials A wealth of information on office 2010 including courses, FAQs and factsheets. All found in IT Services web pages. Ofﬁce 2007 Self-Teach Materials A wealth of information on office 2007 including courses, FAQs and factsheets. All found in IT Services web pages. Retirement From october 1, 2011 there is no longer a compulsory retirement age in the UK which means, depending on the role you are doing, you may well be able to work on into your seventies or even eighties. The question is … “is this what you want?” you can never start planning for your future too early and this website aims to give you some sign posts to useful information.

Courses provided by other colleagues Additional lists of courses are designed and run by our colleagues for specific groups, so please visit their web pages for a full list of available courses, or contact them by email or phone.

Health, Safety and Environment: www.lboro.ac.uk/admin/hse/training.html E: C.M.Brownless@lboro.ac.uk T: 01509 222181

www.lboro.ac.uk/services/it/support/training/ E: it.services@lboro.ac.uk T: 01509 222333

Teaching Centre: www.lboro.ac.uk/services/teachingcentre/courses/ E: tc@lboro.ac.uk T: 01509 223767

Courses provided by other colleagues

IT Services:

Staff Development Loughborough University Leicestershire LE11 3TU T: +44 (0)1509 222381 E: sd@lboro.ac.uk

www.lboro.ac.uk/staffdevelopment

54262/DPS/June13

This guide is subject to change so please check our web site for current details