FULCRUM DIGITAL
EDITION 05 Connect
Buzz at Fulcrum Digital Learning and Development
Logo Wins Global Events Awards and Accolades
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Index
Fulcrum In the News
Pod Updates
Tech Corner
Message from the CEO’s
office
About Fulcrum Digital
FulcrumOne Updates
Dear Associates,
Culinary Digital is expanding in the US market. Currently, over 1.5 million meals per day are getting served through our platform. The company is also making steady progress as we foray into various markets, especially India, with our SaaS offerings.
In the coming weeks, we will start the planning and budgeting exercise for 2023. I recommend you share your learnings, ideas, and growth goals with your leadership team, as the rest of the year is equally important.
Straight drive with
Textura puntitos
Considering our focus verticals and customer feedback, I’m optimistic about digital growth demand and platform modernization continuity. Demand for Digital and Platform engineering work stands steady from all verticals; we must accelerate to build more capacity and capabilities. We need to focus on increasing revenue realization, managing costs, and improving margins to reinvest and leverage market opportunities.
I’m thankful to everyone; I couldn’t be prouder of our tremendous progress so far. Stay safe, stay healthy.
I’m confident about our strategy and key offerings, and we can keep this momentum going if we continue our current path. Our unified Pod framework of Finance, Insurance, Higher Education, and Consumer products & services Pods has shown solid performance in their respective categories, thus iterating that we achieve success when we pursue goals collectively.
Undoubtedly, the coming days and weeks will bring new learnings and opportunities. As a people-centric organization, the onus lies in how well we adjust, engage, and collaborate while navigating the unfamiliar. So, I urge you to be kind and gracious to yourself and empathetic and respectful toward others while we traverse this new era together
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This year began on a solid note from a growth standpoint. The second quarter of 2022 has been busy for us as it involved aligning our priorities, expanding business activities with our customers, and optimizing our investments to sustain our growth trajectory and better future market opportunities.
CEO, FULCRUM DIGITAL Dhana Kumarasamy
As always, I am eager to connect with you through our quarterly newsletter and share my thoughts on our business, people, and customers. Being a part of the digital industry that entrusts us with “transformation,” it is our responsibility to continue to learn and evolve. Acquiring new skills and knowledge with an unmatched ability to adapt is the cornerstone of progress and sustainable growth.
Even as the general economy continues to be volatile at macro and micro levels and sends mixed messages on a growth trajectory, we are robustly performing sales orders, and our customers continue to add more work. However, the speed of execution and hiring of technical resources remains our challenge.
Digital Commerce (Redstage) is one of the core verticals and part of the growth strategy. It plays a pivotal role in digital transformation and transforming enterprises into platform companies. To provide the next level of growth to Digital Commerce and fulfill our customer’s needs, we’ve realigned its delivery execution approach with Fulcrum Delivery Framework but continue to maintain the Redstage brand externally.
Within the first 2 weeks of Go Live, a major portion of lead generation started using the new system, opening opportunities outside IFLI for the product
Begun OutSystems support for IFLI and have partnered with Socotra, an innovative cloud-based platform company for technology-driven insurers. We plan to provide customers with personalized insurance solutions.
Rockville Risk Management is a reference customer part of the Riverstone groups company. We won (Pending contract execution) an engagement to start an operations team to manage their claims process.
Insurance
1st end-to-end F1-based product to Go Live with a customer
Met the original date to decommission their incumbent commercial product, reducing the cost of lead creation by 60%
a year of pursuit started a specific opportunity conversation with Argus Group (Global reinsurer) and started an automation strategy for their claims process. This will start before the end of Q3.
This pod is successfully driving digital transformation in the areas of Automated Claims, Data analytics, and OurUnderwriting.LeadManagement System, the 1st fully SaaS-based product went live for India First Life Insurance (IFLI) with the following features
New logo wins
Our multi-disciplined Pod framework has played a significant role in furthering this vision of creating a positive global impact. This last quarter we have witnessed substantial growth, fueled by our robust client base gained through various high-impact projects.
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Pod Updates
After 6 months of consistent pursuit won (Pending contract execution) the first engagement with ICW Group to start a small discovery exercise that will lead us into a major digital transformation work for
With impending discussions with Amerisure, Toyota Insurance, Pacific Life, and Berkley Re Solutions, the team recently completed a 2-week exclusive Socotra developer associate training for 10 associates. The training ensured a better understanding of the Socotra architecture, implementation techniques, presales activities, and deployments. Insurance associates are now on a path to becoming certified Socotra Developers to become a part of all future implementations.
AfterH2.
Fulcrum Financial Services
Fulcrum has bagged 3 new orders on RTP to expand the product team of business analysts, documentation architects & bulk processing payment documentation specialists. Furthermore, we are now officially partnering with DevOps in the RTP space. These opportunities are expected to be fully realized in Q4, 2022 and set a foundation for 2023 & beyond…
Current Projects & Critical Milestones:
The Culinary Digital website www.culinarydigital.com was launched; Number of Unique FD Mealplanner Users: 30,000; Total online orders placed till now: 1.2 million[AJB1]
The team is working with Apexx to update plugins to include ‘Buy Now Pay Later (BNPL) for the end consumers. As a first, we have officially signed SOWs and onboarded our first group of resources into the MC USA BizOps team. We’re starting small but have insights into a much larger opportunity. The target is to add 3-4 new logos in the digital banking and fintech space focusing on UK, EMEA, US, and LATAM geographies.
Culinary Digital Inc (previously a part of the food service pod) was launched as a separate entity to cater to companies running multiple cafeterias. Culinary Suite, our proprietary software helps automate the day-to-day activities and offers a consolidated view of all locations while supporting simultaneous requirement rollouts when scaling operations.
Pod Updates
Rhode Island School of design - CS, MP, and DS implementation
Adapting to Foodservice Trends by Automating with Culinary Digital and WeDateCodeGenie®.published“The Top 5 foodservice trends & how technology can help kitchens thrive” with DateCodeGenie
ELior NA - Project to develop B2B portal; Enterprise Assessment to consolidate routing and delivery platforms.
Trade events this year have helped generate multiple leads and there are several partnership discussions ongoing.
Work with Finexio began early in the year leading Fulcrum to trust in our delivery abilities in driving significant growth in the first half and building a valuable success story in the financial space with this collaboration.
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Fulcrum’s finance pod brings deep domain expertise. We enable faster payments, seamless financial interactions and digitally enhance critical moments in the end-to-end customer lifecycle.
The team co-hosted a Data Retention webinar in July.
Culinary Digital
Whitsons - SharePoint and Salesforce migration
Our CPS Pod has been scaling partnerships and pushing forward Fulcrum’s agenda of digital growth. The team has closed projects with NAM, MYLA, Select Milk, Digia, Suez Water, and CVA module for the Scahill Law Group
A team is working on Azure Integration logic apps, Dell Boomi, Open-Source Integration & BizTalk, involved in the development, enhancements, and support, and maintenance of Digia’s in-house ERP
Our(HCG).HE
Another team is working on Digia’s financial services area and is responsible for digital transformation and support of the STS custody branch and funds (.NET, Windows Services, MS SQL, Azure DevOps & Services).
The team has successfully implemented Bulk task assignment functionality and with 10 Sprints delivered more than 300+ User Stories successfully.
pod is an established name in the Higher Education segment, helping organizations deliver best-in-class student experiences and engagement through the application of innovative technology.
Started a relationship with Voxta and hope to utilize this partnership for engagement with customers in need of chat and voice bots
The team has submitted a proposal to Citrix for E-Commerce in collaboration with Redstage and an SOW for the 2nd project with Tweezerman.
The team achieved the following milestones for LSBU (London Southbank University) project:
The team is in the final stages of discussion with Citrix (Biztalk Migration)
The team rebuilt the Welcome Journey for Students and fixed the “Extenuating Circumstances” and appointment issues for the students.
Pod Updates
Highlights for Q3:
Projects with HPE, Tweezerman, 2nd/3rd level (around F1) calls with large enterprise companies such as Jack Black and Alignment Healthcare. Expecting the signing of an official alliance with Healthcare Consultancy Group
Delivered the Attendance Management POC using QR Scanner, and the creation of Smart Dashboard using Einstein Analytics harnessing AI capabilities.
In a 1st, the team’s working on the maintenance and enhancement of Google Cloud Environment for STEP client and for the development and support for Digia’s RPA platform
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Higher Education
Work is ongoing for the TestRail Robot Integration using the ROBOT framework & Python
Consumer Products & Services
No. of users logged in today: 1658 (unique logins on 15th Jul’22 – 16) Overall unique users Logged in so far - 2371
Production Ready Vertical Components snapshot
UWL Student engagement vertical component re-write using F1 NAAM (Case Management system vertical component building)
BOB LMS implementation
UFulcrumOnepdates
Roadmap & Prospects:
The team developed the LMS Vertical Component live for IFLI. This vertical component is the first SaaS-based implementation for the FulcrumOne Platform. As specified, the team was able to close the client’s old system within the timeline and move all the users into the New LMS Platform in 3 months. The component uses more than 10+ UI & 5 Microservices of Horizontal core components of F1 like Dynamic Form, Calendar, SSO Service, File Upload Service, etc.
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Business accelerators in InsureTech & FinTech
Check out the latest on our website: Creating a Team of Champions for Finance Centre of Excellence READ MORE Agile + Low-Code: A Heuristic Pedagogy for Differentiation in Higher Education READ MORE The 2022 Data Problem in Insurance (And How to Solve It!) READ MORE Blogs Case Studies FulcrumOne Increases Efficiency by 70% While Digitizing ProcessesOnboarding READ MORE CulinarySuite Spurs Revenue Spike for a Top-20 OrganizationFoodservice READ MORE Saving $180k/year for India’s Biggest Export House with RPA READ MORE 08 Discover how Fulcrum is impacting business processes and real people. Stay up to date with the latest at Fulcrum. Tech Corner
While celebrating our global associates and recognizing their invaluable contributions remain our prime focus, we aspire to solidify a culture that resonates with that ethos in every way. They constantly drive, uplift, and inspire us to enrich lives with better products. We intend to do the same with an atmosphere of positivity and growth
LATAM: We organized a virtual hangout escape room on the 6th of July for our Brazil team
Employee Connect & Team Building
Rebuilding an environment of creativity and innovation
Buzz at Fulcrum
We organized a Bingo challenge event for the UK and LATAM employees on the 06th May. Prizes were given out, with Christopher David A emerging as the winner
Employee Engagement Committee
Fulcrum Family Fun Day was organized in July for Jersey City employees. It was a cheerful gathering of employees and their families bonding over games like sack race, tug-of-war, and kickbal
AsVatyanipart
The recently formed committee for employee engagement has brought together associates to share their ideas & garner support for various engagement activities. The body convenes monthly and consists of associates/representatives across various PODs & functions besides members from the HR, Marketing & Administration teams.
Rebuilding an environment of creativity and innovation
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NJ office got together to attend a show by comedian George Lopez in Montclair in May.
We organized wellness events like the yoga classes/week, globally. 5 sessions were held, led by Anil Kala & Shweta
of our CSR charter, we identified a school in the interiors of Raigad district, Maharashtra. The FD team distributed 100 shoes and 100 school bags and helped with the food provisions for a tribal school in Raigad. The less privileged children residing in nearby tribal areas are studying in this school. Our admin and leadership team members visited this school and supported them with necessities such as good quality school bags and footwear The kids were delighted and eager to interact with our team and share their concerns and problems with an infectious smile and desire to learn & grow. We’re committed to making their life’s a better place to drive and thrive!
July: The UK team treated themselves to an exciting game of Cricket & Tech Workshop which was followed by lunch with our CEO Dhana Kumarasamy.
Women Leadership
Power Hour Club
In July the L&D (Learning & Development) team hosted the 1st session of Power Hour Club; Fulcrum’s first book club where associates get together to discuss and share thoughts on books related to personal growth, business development, empowerment, and more! We discussed “The seven habits of highly effective people” by Stephen Covey, with +20 attendees. Among the most relevant subjects, we talked about the importance of good habits, proactivity, teamwork, and ownership
Later this month, L&D will be hosting a Women in a Leadership program with Fulcrum’s leaders to raise awareness of the unique challenges faced by ‘women leadership’ at the workplace. We will also talk about how to equip every participant with specially crafted & exclusive leadership Competencies and how to focus on personal development and career growth.
Learning and Development
The 2nd session of the DOM Building Leadership Program was held in July with 30+ participants from various departments in Fulcrum. Supported by Vinay Rawat (VP of Marketing & Communications) and special guest Yuri Aguiar, this session focused on Marketing in the Digital World. Diverse topics covering the evolution of Marketing, Marketing at Fulcrum, and Influencer Marketing were touched upon.
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DOM Marketing Session
Paul Caves Release and Application Support Manager at Cognita Schools
Douglas Kershaw Head of Global Platforms & Cyber Security at Cognita Schools
“
Vipul lent crucial support along with BAU priorities during issues with a Go-Live of AIS school integration and dynamics support.”
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We organized wellness events like the yoga classes/ week, globally. 5 sessions were held, led by Anil Kala & Shweta Vatyani
Sha Hussain, Cognita Global Application Head
We truly appreciate your team’s contribution, unparalleled dedication, going above and beyond to complete the project Actify 2.0 on time.”
Ben Hine, Group Chief Information Officer, and Sha Hussain, Cognita Global Application Head have also appreciated the initiative taken to resolve P1 issues by the entire team leading to the client requesting additional service - a direct contribution to client business growth.
Sandeep, Amit, Abbas received appreciation from Sha Hussain, Cognita Global Application Head for executing the demanding work & extended support provided to resolve the pdf server issue on time and help/support provided in the Webform P1 issues.
Ben Hine, Group Chief Information officer
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Gaurav has managed to learn Intune and own it in a brief time which is an responsibility.additional”
“Vineetha delivered several engagements during an extended period. She did an excellent job and is somebody we would look to bring back in the future. She brought clarity to complicated areas and got to the core of the challenges with a friendly helpful approach that won over stakeholders
In the absence of experienced team members on Cognita NetSuite project, in a brief time Umesh managed tasks very well and efficiently”
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Congrats Homeshwar for an excellent job of handling Sophos, resolving recent MIS server issues, and completing windows defender installation on 46 servers on time.
Client Appreciation & Testimonials
Shama delivered immense value by ensuring before-time release and optimizing efforts in CRM / D365 migration project.”
Ben Hine, Group Chief Information officer
Kudos Sachin, Amod for a fantastic job in their area with no complaints raised by users about their work.
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Learning and Development
Fulcrum Digital New Logos
Culinary Digital New Logos
Redstage New Logos
Encouraging a sense of cohesion with our
customers: Logo Wins 11 12
June 1, 2022 | Orlando, Florida
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ANFP Regional Meeting with NCCO, Nashville, TN attended by Chris Fendrich (BDM)
June 6-8, 2023 | Amsterdam
The Dished|Wellness event for senior living delivered unmatched access for providers looking to listen and learn from their peers and opportunities for building relationships. It was attended by Chris Fendrich (BDM)
READ MORE READ MORE
RetailX; the connecting point for retail’s innovative leaders was held in Chicago and attended by Tim Welch (BDM) MORE June 13-15, 2023 | Mccormick Place, Chicago
The Future of Insurance event offered insights to Future-proof insurance in the face of global change with Customer, Technology and Product Innovation at the forefront - attended by Amit Vernekar (Enterprise Solution Architect)
The ACFSA, a part of Regional Conference was held in Virginia, 25 May – 27 May and was attended by Chris Fendrich (BDM) and Nolan Gilbert (BDE)
September 15-16, 2022 | Spokane, WA
May 25 - 27, 2022 | Virginia
SHFM NRA Networking Breakfast - attended by Chris Fendrich (BDM)
READ
A glimpse of the biggest events and key updates from the second quarter of 2022:
June 2023 | Chicago, USA
Global Events
April 27, 2022 | New York City
We participated in fintech’s biggest convention and connected with the best trailblazers in the industry at Money 2020 - attended by Conleth Cunningham (VP Sales)
May 23-25, 2023 | Marriott Marquis San Francisco, San Francisco, CA
National Restaurant Association Show, 21-24-May-22, Chicago attended by Chris Fendrich (BDM) May 21-24, 2022 | Chicago
SHFM Critical Issues Conference - attended New York attended by Abilash Krishnaswamy (VP) and Nolan Gilbert (BDE
READ MORE READ MORE READ MORE READ MORE READ MORE READ MORE READ MORE
Finovate Spring was the hub for #networking opportunities and discussions on the latest #fintechnews. Key influencers in the #fintech community tackled important topics and transformations in our post-pandemic worldattended by Matt Brennan (SSM)
May 23, 2022 | Chicago
Going above and beyond to attain excellence
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Global EventsAwards and Accolades
Cloud Migration A game changer for ‘Digital First’ Enterprise C P Jois, Chief Technology Officer, shares his views with Analytics Insight on the benefits of #cloudmigration, and when used effectively, it can lead to an exponential increase in IT expenditure
a strategic
Digital transformation is an absolute necessity in today’s time Our Founder and Chairman Rajesh Sinha share his views with India TV (Independent News Service Pvt Ltd) on the power of digital platforms and how they can positively impact our society and the environment International Technology Day Founder and Chairman, Rajesh Sinha, shares his thoughts on the evolution of technology with CXOToday, honoring the contributions of Dr. APJ Abdul Kalam
Digia Plc Finland
Fulcrum Digital and Whitson’s partner to launch ‘Café Connections across 110 School Districts proud announce a new project with long-time partner Whitsons Culinary Group
help us reach those goals Shifting mindsets can turn CFOs into digital finance leaders S Mukundhan, Group Chief Financial Officer at Fulcrum Digital, shares his views with TechCircle on the evolution of the #CFO role Using Technology to enhance health and wellness among employees Bensely Zachariah, VP of HR, shares his views with ETHRWorld on the benefits of using technology to improve employees’ health and overall # wellbeing Creating a data driven culture to harass business intelligence Munishk Gupta, Executive VP of Delivery, shares his views with The Economic Times on the advantages of building a data-driven culture. Here, Munishk presents a “two-pronged approach,” a critical strategy that will help companies capture the right data and implement a data-centric approach to promote continuous growth
Fulcrum Digital to hire 800 techies in lateral positions Founder and Chairman Rajesh Sinha discusses Fulcrum Digitals’ plans for hiring 800 employees with The Hindu
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Fulcrum in the News
We’ve
for 2022 and beyond, so collaborating
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Our
Our
Happy
Fulcrum Digital and Digia Finland Ltd Enter a Strategic Offshore Partnership entered a partnership with Ltd. team has big plans with the Finnish software company as offshore partner will
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We are
Our
Media Presence: Boilerplate: Fulcrum Digital is a leading digital engineering and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions. For any queries or assistance, please drop us a line at marketing@fulcrumdigital.com Disclaimer: This document is a property of Fulcrum Digital and is meant explicitly for Fulcrum’s internal circulation only. for news and announcements, and stay updated with our social channels: Follow us 16
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