Resident Survey

At ECH, we are dedicated to improving our Independent Retirement Living services and put our residents at the heart of all our decisions.

In September last year, over 2,000 ECH residents were sent a survey where they could submit their thoughts about their experience with

ECH Independent Retirement Living accommodation and support services. The results were then presented in October at the 2022 resident annual general meeting.

We received 1,023 responses (49% response rate) and the overall feedback was very positive. We also had some suggestions for possible approaches to improve the ways we are delivering some aspects of our services. We are thankful for these valuable ideas and are looking into what these might mean for the future.

Here is a summary of some of the results.

Our 10 best scores

97%

• My unit supports me in living independently

96%

• My Maintenance Officer always communicates and interacts with me politely

• My unit is comfortable for my needs

95%

• All staff always communicate and interact with me in a polite and respectful manner

• Living in my unit at my village has helped maintain my independence

• The Property Services Call Centre staff always communicate and interact with me politely

• I can always rely on my Maintenance Office to perform their work in a responsive and timely manner

93%

• My Maintenance Officer is skilled, competent, and professional

• I feel safe and secure in the village

92%

If you would like to learn more about Independent Retirement Living, visit ech.asn.au/retirement-villages-adelaide

• My unit, including applicances, is functional and well maintained