The experience that holds the ECH community together

helping them have that space to share their voice and lived experience,” she says.

“The aim of the group is to collaborate with clients, residents and representatives to enable us to create services and experiences, and to build homes that will result in people having more positive lives.

To support this, the ECH Reference Group, comprised of clients, residents, and their families, was formed in 2018 to ensure your thoughts, ideas and feedback is listened to and incorporated in decisionmaking.

Four years later, the group continues to develop and grow; between 15 and 25 members now meet for two hours on a bi-monthly basis. The group’s agenda includes reviewing customer feedback trends and workshopping topics. A recent topic which generated some wonderful ideas and helped inform our ECH strategy was: What does it mean to live well?

Group secretariat Ebony, who is also an ECH HR Officer, says she enjoys being involved in a group that makes a difference in the lives of those who receive ECH services. “I love the interaction with clients and residents and

“We encourage more ECH community members to attend – currently we have many residents who are part of the group, which is great, but we want to ensure clients and families from as many regions, as possible and to involve people who have different cultures and life experiences from one another

“Diversity is really celebrated at ECH, and we want to create a place where everyone is welcomed.”

Over the past few years, the topics of discussion have included: dying peacefully at home, ECH’s role in care, the ECH brand and values, and technology.

We are continuously looking to improve so if you would like to submit feedback to ECH, visit ech.asn.au/about-us/complimentscomplaints-and-feedback