Rodney Neighbourhood Support, Summer 2020

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NEIGHBOURHOOD SUPPORT RODNEY - 2020

CONNECTING YOU TO A SAFER COMMUNITY

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Contents 4 5 7 9

15 17 19 23 25 27 28

About Neighbourhood Support Message from the editorial team Word from the co-ordinator CONNECT - creating safe, resilient and connected communities A local neighbourhood celebration Warkworth Community Response Plan Neighbours Day Aotearoa Communities working together What never happens - happens!

Household emergency checklist Make a plan

31

Amateur Radio Emergency Communications and Civil Defence

35 37

Age Concern

39 41

Further assistance

43 45 47

Rodney Neighbourhood Support

49 51 53 55

Emergency contacts

Keeping you home safe while you’re away Who to contact in a Civil Defence emergency How to join Neighbourhood Support Contact Rodney Neighbourhood Support Scams and online safety How safe is your home?

Victim Support

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About Neighbourhood Support

History Neighbourhood Watch was introduced to New Zealand as a crime prevention initiative in the late 1970s. The initiative evolved to become Neighbourhood Support New Zealand, a community owned and managed organisation with a wide-ranging interest in community support, safety and crime prevention.

Neighbourhood Support became an Incorporated Society in 2000. In 2001 it signed a Memorandum of Understanding with the New Zealand Police. The purpose of the Memorandum of Understanding is to establish and promote a collaborative working relationship between Neighbourhood Support New Zealand Incorporated and the Police.

Objectives Neighbourhood Support aims to make homes, streets, neighbourhoods and communities safer and more caring places in which to live.

This is primarily achieved through the establishment of small cells of households known as a “Neighbourhood Support Group�, comprising anywhere from 4 to 50 residential households in a single street or suburb. Groups throughout a single suburb or a wider town or city area are co-ordinated either via a civilian co-ordinator, or through a Community Constable based at a local Police station.

The main purpose of the groups is to encourage neighbours to know one another and share information on crime or suspicious activities in their area. Early contact with authorities such as the Police is also encouraged for reporting of unusual observations or unacceptable behaviour. Crime prevention information can also be shared with group members via Community Constables, or Neighbourhood Support Area Co-ordinators.

A secondary objective of Neighbourhood Support is to facilitate communication between Civil Defence (Emergency Management) and the community during a manmade or natural disaster affecting residents.

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Message from the Editorial Team Sadly, the world in which we live is not as law abiding as it was a generation or two ago, which makes the work of all sorts of government and voluntary organisations vital.

Neighbourhood Support is a lively, worthwhile and necessary organisation which provides avenues for neighbours and communities to socialise, and look out for each other.

Our sincere thanks to the contributors of all the articles contained here. A lot of hours have gone in to making this book as relevant, useful and convenient to use as possible.

This book is a vehicle for the latest news and messages of many of the above, in an easy to use format. Please keep it by your phone for ready reference.

The community-minded advertisers represented in this book have provided the finance for its manufacture and distribution, as well as critical funding for your local Neighbourhood Support groups to continue their important work.

Please support these advertisers as they are supporting you!

Published by Markat

Advertising / Articles Enquirers

P.O. Box 1879 Christchurch

Phil Cowen Phone: 021 660 355 Email: phil@markat.co.nz

Phone: 03 376 5120 Fax: 03 376 5153 Email: sales@markat.co.nz

Published annually - ref: N19RD Page 5

Rural, Residential, Commercial, Lifestyle Real Estate Consultants

f

Team MattyMa

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MATTY MA 021 287 4278 mattyma18@gmail.com BLAIR HERBERT 021 728 301 blair.herbert@gmail.com

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MICHAEL MA 021 686 031 michaelma981@gmail.com KEITH WARD 027 288 8813 keith@marsrealty.co.nz

A word from your co-ordinator Welcome to our 2020 magazine Welcome to our 2020 magazine I thank our committee members, volunteers, members, supporters and funders who have helped us to continue to keep our communities safe in all situations whether crime, weather or traffic related.

• Coming together in the beginning.

• Keeping together in progress.

• Working together is success.

Let us continue to work together as a team with our associated organisations as well as our many communities both rural and city.

Margaret Faed Co-ordinator 021 258 3737 rns.coordinator@gmail.com

The Rodney Neighbourhood Support Team Our committee continue to work together with Sergeant Nick Herd, Constable Sam Webb and Senior Constable Bryan Ward.

Our team is led by Daphne Schollum, Chairperson, Susan Robertson, Treasurer and Committee Members John Nealie, Stephanie Pickering, David Stranaghan and Debbie Vercoe.

Julie Walles has taken up the role of Assistant Coordinator managing, the Facebook Group, Page and the Website.

We are also connected with NZ Crime and News and Missing People.

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EST 1980 EST 1980 EST 1980

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CONNECT Creating safe, resilient and connected communities Report on Neighbourhood Support NZ Conference held in Wellington on July 1-2, 2019, attended by Sue Robertson - Treasurer of Rodney Neighbourhood Support, with funding assistance from Contestable Funding application to Neighbourhood Support New Zealand National Office.

I attended with Margaret Faed – co-ordinator for Rodney Neighbourhood Support.

Day 1 The two-day programme was terrific.

The theme was CONNECT. There were about 12 representatives from NZ Police in attendance.

There were representatives from Neighbourhood Watch Australasia (Queensland).

The opening address was delivered by the Honourable Stuart Nash (Minister of Police).

His phrase of “The Police are the public and the public are the Police” rang true for me.

He outlined some key areas for NZ Policing Operational Drivers MYAFRO Mental Health, Youth, Alcohol, Road Policing and Organised Crime. 1,800 new police personnel over three years. Prevention First.

Relationship called Operation Notice with Tuhoe and the NZ Police.

Family Harm and the work that is being done with the Balmoral Police.

The new 105 phone number for nonemergency calls, and the Police presence in Christchurch after the 15th March atrocity.

We had to get some stamps by visiting information desks in the Safe Street which incorporated Civil Defence generosity and a software supplier for databases.

We were asked to move to a table to mix with others. Our first table was named Arohanui. Our second table team name became the Movers and Shakers. This team of participants had to undertake a challenge with a mascot from 4.30pm until midnight and submit photos from the challenge.

Keynote Speaker - Henare O’Keefe from Heretaunga, Flaxmere, Hastings - delivered a talk on “Relationships - The Real Currency”.

It was about the community taking back their community to make it safe.

What an amazing couple, he and his wife have fostered 22 children. One of his foster children, Philip Rhodes, won the Lexus Opera competition recently and is a lawyer.

The community put out a Flaxmere Heroes Calendar and promote awareness and connect with their local community by holding “Tunutunu” mobile BBQs. Tunutunu means to cook or to grill.

They also run a boxing academy and I likened this to the one that is operating in Wellsford. He reckons the key to success is humour and impressed upon us the real need for us to be a “beacon in the dark”. This way we can truly assist and help people in our community in their hour of need.

Craig Yarndley Certified Disc consultant facilitated “ The Law of Awareness” which gave us an overview and awareness of personality differences. The Maxwell Disc Method by William Marston.

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I now have four cards on how to connect with people from the other three personality groups.

D’s are Dominant - Outgoing task focused people.

I’s are Influencing - Outgoing people focused people (that’s me).

S’s are Steady - Reserved people focused people.

C’s are Compliant - Reserved task focused people.

I attended the Managing and Motivating Volunteers Workshop facilitated by Michelle Kitney from Volunteering NZ. The key word here being ‘atomisation’ and a helpful acronym: GIVERS. Why do people volunteer: Growth - in themselves and their community; Impact - from their time and effort; Voice - to be heard and to be involved; Experience – memorable; Recognition - as an individual; Socially - rewarding.

I attended the Governance Health Check Workshop facilitated by Tess Casey of NSNZ and I have the documentation for us to conduct our own health check.

We were given this documentation to complete as an individual. The other portions for Committee need to be processed.

The key being to have a Strategic Plan which helps with funding applications. The plan needs to be measured and tracked and does not need to cover a time frame of more than three years.

Ensure we have succession plans in place for replacement Office Holders. Seek volunteers. Be Collective.

Meet your legal obligations of either being an Incorporated Society or Charitable Trust.

Hold AGMs, elect office holders, have a minimum or maximum number of committee members.

Annual Accounts to be in the format required of the Charities Commission DIA and that ours should be in Tier 4 format.

I asked about the Xero for Cashbook and we need to make sure we set it up to reflect that format. I asked about the difference between cash book accounting and accrual accounting. We are fine! Accrual accounting is for higher turnovers and when you have lots of debtors and creditors.

It is very important to have Public Liability Insurance. Refer to Community Net Aoteoroa, Rothberrys Insurance or Trustees Insurance. Set Boundaries. Have a Conflict of Interest register and note any conflict of interest on Agenda Items.

Day 2 Presentation by Tess Casey, CEO of NSNZ Marketing Neighbourhood Support - about marketing and branding.

NSNZ will give a $500 credit to assist with new resources.

The perception from the over 55 year old population of not being safe actually is incorrect. Statistics show that they are the safest group in our society.

Focus is on Prevention First.

I sounded out the person from Emergency Management and learnt a lot from him as I am the Warkworth representative for Neighbourhood Support Rodney on the Community Response Group. I will be the communication link in case of a disaster - of which Warkworth’s highest risk is power failure.

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Warkworth Office level 1, 17-19 Elizabeth Street 09 945 0106

North Shore Office 44M Constellation Drive 09 909 6657

AEM means: Auckland Emergency Management.

EOC means: Emergency Operation Centre.

ECC means: Emergency Co-ordination Centre.

A Keynote Address was delivered by Blair Benefield - RAD - “Ride Against Depression”.

I attended The Workshop “Loneliness is bad for your Health” facilitated by Stephanie Clare, CEO of Age Concern NZ.

This young man was an Infantry Lieutenant in the NZ Army. He served in Afghanistan and suffered Post Traumatic Stress Disorder.

I now have her power point presentation as I am the visiting Service Co-ordinator for Age Concern Rodney.

He always suffered with depression. He rode a longboard skateboard from Bluff to Cape Reinga to raise funds and awareness for young men whose depression leads to suicide.

Firstly, she told us that a lady by the name of Tracey Crouch is the MP for Loneliness in Britain. However, in NZ Tracey Martin MP suggests that loneliness should be addressed across the board by all the ministers in our parliament - not just one specific ministry - and Stephanie agrees.

The other community partners that assist with addressing loneliness in our community in the Aged Care Sector are: St Johns, Salvation Army and Dementia NZ.

Janet Fitzgerald of Hibiscus Bays Local Board and Daphne Schollum our chairperson at the 2019 AGM.

His key themes are: Love, Support, Community and Connection.

The 10 C’s for effecting change are: Connection, Compassion, Communication, Collective, Confidence, Collaboration, Cause, Comradeship, Courage, Community.

The closing address was given by the Honourable Alfred Ngaro MP on “The Importance of Community”.

Sue and Margaret with fun hats at the 2019 NSNZ Conference.

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A local neighbourhood celebration

by Sue Heathwaite

Above: This is a photo taken at an evening BBQ at Heathwaite’s property in Waitoki.

Right: Celebrating Neighbours Day Aotearoa Orewa.

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Warkworth Community Response Plan The Warkworth Community Response Group is currently updating its Response Plan to keep it as current as possible.

Given the growth being experienced in the general Rodney area in recent years, it is essential that we can identify where the resources required in an emergency are located, together with where our most vulnerable and ‘at risk’ community members are.

Similar plans are in place throughout the area, including Puhoi, Mahurangi East, Mahurangi West and Scotts Landing, etc.

The state of emergency declared in March 2019 by the Westland District Council following a severe weather event subsequently resulted in parts of the community being isolated with the loss of a critical river bridge, and enormous environmental pollution when an old rubbish tip was washed into the Fox river.

Importantly, the response plans set out to clearly identify the ‘process’ to be followed in the event of an emergency being declared (either nationally or locally).

It is vitally important that in an emergency the ‘chain of command’ is clearly defined, and the roles and responsibilities which response teams have are well practiced and understood.

The review of plans such as Warkworth’s reflect not only the growing population of the area, but also the introduction of new activities and businesses, and the identification of associated areas of potential risk both natural and man-made.

Each Community Response Group (CRC) throughout Rodney and Hibiscus Bays Local board are responsible for their plans to be regularly reviewed and maintained.

Learnings from previous experiences also play a large part in establishing response plans and understanding how events might develop.

For Further information contact Margaret on 021 258 3737.

The revised and redrafted Warkworth plan is scheduled for release in early 2020.

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Neighbours Day Aotearoa is back for 2020!

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1

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Communities working together 1. Neighbours meeting together to form a New Group at Red Beach 2. Meeting with the Fire Service, Police and Community Patrol at Muriwai.

1

3. The Police, Community Patrol and Neighbourhood Support hold an event to meet the Local Community of Mangawhai.

2

3

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What never happens - happens!

How can you have a car crash in a car wash?

Well it happened to me.

Here I am minding my own business. Sitting in my car waiting for my car to come out all sparkly clean. The car wash had just started soaping my vehicle.

Vision Zero. Vehicle parked and stationary.

When Kaboom! What the heck was that?

Couldn’t see anything.

Yep, you got it - hit from behind at speed.

All I could think was someone must have decided to take a short cut through the gas station and didn’t see my deep forest green, almost black vehicle parked up!

No - surely not I thought. As the suds started to slip slowly away from the windows, I saw in my rear vision mirror, some person, in shadow, get out of a car right up my bum!

wash machine was at the back of my car eventually I could just drive out of there.

And that is what I did. I drove forward and parked up outside the car wash to find a very stressed an upset lady driver of another car signalling me that YES she was the one that hit me.

She immediately proceeded to apologise and said her foot slipped off the brake and on to the accelerator while waiting to drive into the car wash behind me. Thoughts then moved from the inconvenience of paying $16 for a works wash I never got to making sure this lady was OK. That she was OK to drive home from Warkworth to Mangawhai.

When I finally got my replacement car wash, the lady that hit me parked right behind me again. Needless to say, I was very nervous.

Two hours later I got a text to say she made it home safely and of all the people in the world to attack with her car she was pleased it was me! I was so nice.

Then they proceeded to get back into their car and back out of the car wash. I couldn’t think how the heck I was, 1. Going to check the damage to my car before the car wash started munching mangled bits and pieces and, 2. How I was going to stop the car wash.

I had just read all the instructions before entering the car wash and it said any problems beep your horn. Well I sat on my horn, and sat on my horn, and sat on my horn.

Did anyone come? No they did not. Did any of the people pumping gas to get cheap petrol before the price rise come? No they did not. So I just guessed that when the car Page 25

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HOUSEHOLD EMERGENCY CHECKLIST WHAT YOU WILL NEED TO GET THROUGH

Emergency Survival Kit (suggested contents) ¨ Torch with spare batteries or good quality wind up torch ¨ Transistor radio with spare batteries ¨ First aid kit and essential medicines ¨ Blankets or sleeping bags

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¨ Pet supplies ¨ Emergency toilet – toilet paper and large rubbish bags (can be placed in toilet if sewerage system not working ) ¨ Face and dust masks

Check all batteries every 3 months ¨ Non-perishable food (preferably canned food before dried food) ¨ Infants needs ¨ Older persons needs ¨ Water (at least 3 litres per person, per day) for drinking

¨ ¨ ¨ ¨ ¨

Water for washing and cooking A primus or gas barbeque to cook on A can opener Hand sanitiser Toiletries

Check dates on food every 6 months

Storing Water Store water in new food rated containers or zz and juice bottles. DO NOT store water in milk bottles.

Wash bottles thoroughly in hot water. Fill each bottle with tap water until it overows. Store in a cool dark place and replace the water every 12 months. If uncertain before drinking, boil the water rst, if unable to do so add the recommended dosage of aqua tabs or a small amount of household bleach (half teaspoon for 10 litres)

Note : Do not use scented bleach or ones that contain detergents

Grab Bag Individual Grab bags or one for the family, suggested contents could be : ¨ Torch and radio with spare batteries ¨ Light Blanket ¨ Hearing aids and spare batteries, glasses or ¨ Face and dust masks ¨ Pet supplies mobility aids ¨ Water bottle and easy-to-carry food rations ¨ Important documents: Identication (copies birth and marriage ( Muesli bars etc ) ¨ Extra supplies of special dietary items certicates/driver's licences and passports ¨ First aid kit and essential medicines Financial (copies of insurance policies numbers, ¨ Infants need Benet details and mortgage details) ¨ Wind / waterproof clothing, walking shoes Copies of family photos etc ¨ Toiletries – towel, soap, toothbrush, sanitary items, toilet paper

If we have to evacuate we will ¨ Take our Grab Bag ¨ Tell someone where we are going & pin our plan to the front door

¨ Turn o power, water and gas ¨ Take our pets Page 27

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Amateur Radio Emergency Communications (AREC) and Civil Defence To find out more about Emergency Communications or Amateur Radio, visit our website or contact us on: www.nsrc.nz | Email: arec@nsrc.nz AREC is the public service arm of the NZ Association of Radio Transmitters, the national association for amateur (Ham) radio operators.

We are volunteers who are licensed amateur radio operators. Under the terms of the Amateur Radio Licence and the International Radio Regulations, amateur operators world wide are encouraged to make their equipment and skills available for disaster relief purposes.

AREC supports Search and Rescue, Civil Defence, and other emergency services in New Zealand by providing experienced radio operators in emergencies In emergencies AREC supports Auckland Emergency Management (AEM), the council civil defence agency. Our role is to help with communication between local Community Groups (CRGs), the AEM Emergency Coordination Centre in Auckland, and other agencies or groups as needed.

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To do this we: • Provide people to operate the council owned emergency radio network at emergency operations centres, field headquarters or other key places •

If necessary use amateur radio equipment and frequency allocations to provide communication links where other systems are not available

•

Help CRGs or other similar groups to set up their own systems to communicate among themselves or with other agencies.

Pinehaven Cottage, we provide specialist secure dementia and rest home level of care, respite, carer support, and people under 65 with a disability.

“Helping people continue to live within a natural homely environment”.

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Page 31

Hibiscus Coast Party Hire is ready to help you.

We have an extensive range of equipment, furniture and tableware to ensure the success of your celebration, fundraiser, function or party!

Need ideas or guidance, contact us!

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We’ve all got phones, why do we need radio?

Community groups need to be able to contact their members in an emergency to find out what is going on and what and where the needs are.

The information they collect must be passed back to the Civil Defence authorities so they can co-ordinate the response organisations and get them to the places they are most needed.

In a disaster many of the communication systems we rely on in daily life may be damaged or unavailable. For example…

Power may be out which means: • You can’t charge your cellphone or laptop • Desktop computers won’t work • Wi-Fi won’t work • Landline communications which need mains power (fibre optic, portable phones etc.) won’t work • Cellphone sites may be damaged or overloaded. Cables may be destroyed by slips.

How does it work The AREC group at the North Shore Radio Club operates from the Auckland Emergency Management building on East Coast Road, Sunnynook. From there we are able to communicate by radio with community groups all over Auckland.

We also have links to the Auckland Emergency Co-ordination Centre in Auckland City and to a range of other groups and agencies who may be involved during a disaster.

As well as Civil Defence radios, we have equipment capable of operating on local marine VHF, search and rescue and of course amateur radio channels. We also have high frequency radios which allow long range communications throughout New Zealand and overseas.

Community groups operate their own local communication systems between their members and their local community base. AREC provide communication links to the community bases, and relay information to and from the Emergency Coordination Centre and other key agencies.

Diagram showing the flow of communications

Page 33

Caring for our Community one Smile at a time ● FREE Adolescent Dental Care ● Orthodontics ● Cosmetic Dentistry ● Sedation Dentistry ● Wisdom Teeth ● Implants ● NEW - Dysport , Facial Skin Care & Derma Needling

P: 09 412 9507 | E: info@kumeudental.co.nz | www.kumeudental.co.nz

McLeod Motors Your friendly local team

All Mechanical Repairs

WOFS | AUTO ELECTRICAL | TYRES & BATTERIES stockiest of ‘TOTAL’ LUBRICANTS ph: 420 8633 | 5 Railway St, Helensville | e: mcleodmotors@outlook.co.nz

Orewa Motor Lodge is a 4 star Motel on the Hibiscus Coast Highway just over the road from the sands of Orewa Beach and the sparkling waters of the magnificent Hauraki Gulf. We’re only a short walk to Orewa centre, with it’s great selection of restaurants, cafes & shops.

Local Activities & Attractions

• Golf • Markets • Surfing • Snowplanet • Orewa Beach • Skateboarding • Horse Riding • Wine Tasting

• Gulf Harbour • Goat Island • Kawau Island • Fishing Charters • Walking & Cycling Tracks • Waiwera Thermal Resort • Silverdale Adventure Park

Reservations

Freephone 0800 267 392 Office +64 9 426 4027

290 Hibiscus Coast Highway, Orewa Auckland 0981 NZ Fax: +64 (0)9 426 4933 | Email: info@orewamotorlodge.co.nz www.orewamotorlodge.co.nz

Contact us on:

021 874070

woofwoof@tailblazers.co.nz 4 Adventure dog walking & running 4 Small manageable groups of 4-5 dogs 4 Customised separate cage transportation 4 Pet First Aid Certificate 4 Reward Based Reinforcement during the adventures 4 On or Off Leash 4 Natural Treats

Find us online at

www.tailblazers.co.nz

And on

Age Concern Sue Robertson – co-ordinator for Age Concern Rodney visiting service matches volunteer visitors with lonely and/or isolated elderly people in the Rodney District, from Te Hana to Helensville.

The geographical area includes Warkworth, Wellsford, Orewa, Whangaparaoa, Silverdale, Red Beach, Dairy Flat, Millwater and Helensville.

It is a valuable service which helps to reduce social isolation for people who may still live independently or reside in care facilities.

Research shows that loneliness and social isolation are as bad for health as smoking and can contribute to serious health problems like heart disease and depression.

Volunteers are the key to the service.

Our visiting service provides companionship and social contact through matching a screened volunteer to a “Senior Friend”.

If you are interested in becoming a volunteer Visitor can you please contact:

Sue Robertson Visiting Service Co-ordinator Age Concern Rodney 027 200 3413 email: visiting@ageconcernrodney.org.nz.

Page 35

681 Whangaparaoa Road Ph 09 424 8258 | Mob 021 156 5692 quote@hcpb.co.nz

Mention this ad and receive $100 off your insurance excess!

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OUR CONTACT DETAILS

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The only heavy haulage service you will need in New Zealand Page 36

• Lawn Mowing • Trees • Hedge Trimming 021 034 9328 | info@treesandoutdoor.co.nz www.treesandoutdoor.co.nz

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Keeping your home safe while you’re away Planning to go away over the holidays? Whether it’s for a quick weekend getaway or an extended vacation, it pays to take some extra precautions to keep your house and belongings as safe as you can while you’re not there.

Use the following checklist to make your property less enticing for would-be criminals: Hold your mail or have a neighbour collect it

A pile of mail on the front doorstep or envelopes pouring out of your mail slot is an instant tip-off that no one is home. Ensure parcels are delivered elsewhere.

Create the illusion that someone is home

Suggestions include leaving a radio on, use timer lights, leave a car in the driveway, have someone mow your lawn, keep curtains open and don’t tidy up too much.

Don’t tell the world you’ll be away

As tempting as it is to share on social media about your upcoming trip perhaps consider only posting about it once you’re back. Last thing you want to do is tip off the wrong person that you’ll be away!

away or respond to an on-site emergency.

Something as simple as a fire alarm beeping non-stop might need tending to while you’re away.

Keep your keepsakes safe

Use a fireproof safe to lock up any jewellery, sensitive documents, and valuable items and if possible hide the safe somewhere that a burglar is unlikely to look.

Alert your alarm company

Call your home security company to let them know you’ll be away. Make sure all of the door and window alarms are set and working when you leave. Don’t have home security? Consider installing fake (but realistic) looking surveillance cameras or buying a security sticker purely as a deterrent method. A Neighbourhood Support sticker on windows or on your letterbox is also a great idea!

Notify a trusted neighbour, friend or Hide the hide-a-key family member Make sure at least one person you trust has your holiday contact details and a spare key so that they are able to check-in on the place while you’re

If you won’t be needing to leave a spare key out for someone consider hiding it away in a secure spot inside your home or taking it with you.

Page 37

form of advertising you can measure, then increase or decrease, so you can manage your workflow accordingly!

You’ve probably heard people talk about digital marketing, Google AdWords, online traffic, SEO and social media. Then on top of all that, you need to have a lead generating web presence with good traffic etc.

This can sound complicated – but it doesn’t have to if you talk to the right people.

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We have offices throughout New Zealand and can discuss your needs over the phone or by Skype.

Don’t let another year go by without truly discovering what digital marketing can do for your business.

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Right now there are people looking for a business just like yours. However, if you don’t have AdWords, there’s a very good chance they’ve just clicked one of your competitors’ websites.

FREE call tracking, which means you can actually hear recordings of the phone calls coming into your business to see if your staff are doing things correctly or if they need more training. This tool can make a massive difference to the FAT on your bottom line.

Most businesses would benefit from Google AdWords.

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Page 38

For Further Assistance IF IT’S AN EMERGENCY, ALWAYS PHONE 111 NZ Police, Fire or Ambulance - 111 Non-urgent Police reporting - 105 You can also report online: 105.police.govt.nz Crimestoppers - Report anonymously - 0800 555 111 Victim Support - 0800 842 846 Are You OK Family Violence Helpline - 0800 456 450 Alcohol and Drug Helpline - 0800 787 797 Mental Health - Call or text 1737 anytime for free support from a trained counsellor Healthline - Free advice from trusted medical professionals - 0800 611 116 or health.govt.nz Rural Support Trust - 0800 787 254 Youthline - Free call 0800 376 633 | Free text 234 Seniorline - Advice for older people - 0800 725 463 New Zealand Newcomers Network - newcomers.co.nz Tenancy Services - 0800 836 262 or tenancy.govt.nz Auckland Council for noise concerns, dog control, tree removal etc. 09 301 0101.

Page 39

Ph: 09 426 1539

2 Bakehouse lane, Orewa www.shipanchororewa.com

Our Services • Dairy • Water • Hydraulic Hoses • Dairy Effluent • Engineering Supplies 8 Station Rd, Wellsford Phone: 09 423 8674 Email: wellsford@adpl.co.nz

Comfortable fully equipped apartments, lift access, free Wifi, 50+ Sky TV channel, indoor parking.

Heated lap Pool, Spa, Gym, easy walk to everything. Stay and relax with us!

Book Online at: www.ramadaorewa.co.nz or call 0800 843 628 11 Tamariki Avenue, Orewa, Auckland 0931 | +64 9 427 0131

‘Without a Travel Advisor You’re on Your Own’

CINDY BAKEWELL Ever wondered what the advantage of using a Virtuoso advisor is? Give me the opportunity to put the WOW! in your next holiday. My clients get the experience they desire. I am local and mobile.The only person I work for is YOU! 0800 142 4639 • 021 0247 0005 cindy@privatetravel.co.nz www.privatetravel.co.nz

We believe in quality work that meets the customer's needs.

At Coast Engineering, whether you need Precision Machining, Structural, Fabrication, Maintenance or Welding, we’ve got you covered. We work with our customers throughout all of the Rodney and Auckland area to ensure that their engineering needs are met.

So what can we help with?

Contact Blair on 021427590 or visit us at our workshop at 14D Flexman Place, Silverdale. www.coast-engineering.co.nz

BLAST RESTORATION • 20 years’ experience • Heat pumps • Commercial refrigeration • Brewery/winery refrigeration • Dairy farm refrigeration and pre cooling

Ph: 021 338 678

ryan@criticalrefrigeration.co.nz www.criticalrefrigeration.com Page 40

INDUSTRIAL • AUTOMOTIVE • MOBILE BLASTING

Ph 027 522 7703

Who to contact in a Civil Defence Emergency The primary responsibility for Civil Defence emergency management (CDEM) at a local level rests with your local council. Local and regional councils work with emergency services (police, fire, ambulance) and other relevant agencies to plan for, and respond to disaster events.

CDEM groups are the consortium of local councils and agencies in each region and they have a responsibility to plan for, and manage regional hazards and risks. Contact the Civil Defence emergency management office at your nearest local council for information on local hazards and community response arrangements.

During a disaster event, telephone lines need to be kept clear for emergency calls to get through so please avoid making calls unless absolutely urgent. If life or property is threatened always dial 111 for Police, Fire or Ambulance.

Radio stations to listen to The following radio stations work collaboratively with your local council and the Ministry of Civil Defence and Emergency Management to broadcast important information and advice before, during and after an emergency.

Ensure you have a battery operated radio. In an emergency, find and tune in to your local radio station as they will broadcast official Civil Defence information that is appropriate for your community and situation.

RADIO STATION

FREQUENCY

Classic Hits

97.4FM

More FM

88.9FM | 91.8FM

Radio New Zealand National

101.4FM | 756 AM

Newstalk ZB

89.4AM | 1080AM

Radio Live

100.6FM | 702AM Page 41

Elemental Bodywork ● Relaxation

Massage Massage ● Maori Healing ● Deeper Tissue Work ● Holistic

Structural & Civil Design Geotechnical Investigations

Kathrin Kuebler

Bethells Beach & Wairau Valley

Serving the Rodney area and beyond.

P: 09 889 9287 E: kath@elementalbodywork.co.nz KathBodyWork

P: 09 422 2408 | M: 027 252 6121 E: deanecl@xtra.co.nz

www.elementalbodywork.co.nz

Over 20 years experience

PHOTOGRAPHY

VIDEOGRAPHY

AERIAL DRONE

FLOOR PLANS

COASTAL WATER SUPPLY 0800 COASTAL / 0800 262 782 021 929 961 We deliver drinking water to households & events Hibiscus Coast and surrounding areas, Kaukapakapa, Warkworth, Mangawhai Heads & everywhere in between. 15,000 litres from $150 Local family business, happy to support our community

@coastalwatersupply @coastalwatersupply

Architectural Design Ltd

Ph: 09 834 7897 M : 021 171 8048 E : isaiah_sadesign@hotmail.com

www.SAAD.co.nz

We offer an extensive range of classic Indian dishes with beef, lamb, seafood, chicken and vegetarian options.

You can enjoy your meal in a pleasant manner environment where the decor creates an authentic India atmosphere.

Call Us Today! Ph: 09 412 9218

250 B, Main Road Kumeu (Behind Bake House Cafe') www.curryleafrestaurants.co.nz Page 42

Boat Repairs & Maintenance, Auckland Mobile: 021 570 505 info@seafarerinflatables.co.nz www.seafarerinflatables.co.nz

Rodney Neighbourhood Support Rodney Neighbourhood Support includes, Rodney District, Hibiscus Coast of Hibiscus Bays Local Board area and Kaiwaka and Mangawhai of the Kaipara District.

Remember: To report anything suspicious happening now, ring 111 or if it has happened 105.

Request an incident report number so you can follow up the incident if you wish. Your report could help with the investigation into any other crimes that might have been committed in the area.

Remember at no time should you put yourself at risk.

Extend your living space.

Add value to your home with a stylish, durable & low maintenance canopy

by Archgola™ Add Ezi Guide ™ outdoor blinds for the ultimate in weather protection from prevailing winds and rain.

Contact Ben or Alex

022184 5395 or 0800 20 19 25

E: archgola.rodney@gmail.com www.archgola.co.nz

Page 43

SILVERDALE LIQUOR CENTRE

We serve, support and are apart of local communities.

100% NZ OWNED AND OPERATED.

PHONE: 09 426 4100

11 SILVERDALE STREET, STANMORE BAY, SILVERDALE, NEW ZEALAND

Call Us Today!

M 027-629 8928 We offer 27 acres of gorgeous New Zealand bush & parkland, thriving with native bird life, just 45 minutes from downtown Auckland.

The perfect spot to host a group whether large or small

PHONE 09 424 7633 1212 Whangaparaoa Rd, Gulf Harbour, Whangaparaoa, Auckland (North Shore)

• Domestic • Commercial • Agricultural 0800 Limitless Info@nolimitselectrical.co.nz

www.nolimitselectrical.co.nz

Carpet, Vinyl, Timber, Laminate, Garage Carpet, Designer Rugs, Boat Carpet & more!

021 393 964

09 428 3168

team@theflooringpeople.co.nz 669 Whangaparaoa Rd, Whangaparaoa www.theflooringpeople.co.nz Page 44

3 Medical Aromatherapy 3 Bioregulatory Medicine 3 Bespoke Aromatherapy 3 100 % Pure and Allergen-free Products 3 Orthomolecular Medicine 41 Walton Street, Red Beach, Auckland 0932, New Zealand

www.facebook.com/AmorAromatherapy www.AmorAromatherapy.co.nz

How to join Neighbourhood Support PLEASE COMPLETE THE FOLLOWING : Name: Address: No. and Street: Suburb: Email: Phone: Cell: Mailing address: (if different than above)

Sign: Sign that you agree for your details be used only by Rodney Neighbourhood Support Inc. (Expect in an emergency when Emergency Management or the Police may require information)

Find out more information by: Emailing: rns.coordinator@gmail.com Phone: 0508 763 639 Call/Text: 021 2583 737 Writing to: Rodney Neighbourhood Support Incorporated

C/-Mahurangi Policing Centre

1 Hamatana Road

Snells Beach 0920 Page 45

We want you to be comfortable!

We’re down to earth, competitively priced and proud of our high-quality, practical advice and our common-sense approach to all your legalrequirements.

3 Asset Protection 3 Fixed Fee Conveyancing 3 Family Law

3 Property Law 3 Trusts 3 Wills and Estates

You can reach us at our Auckland office on (09) 551 6120 our Queenstown office on (03) 442 6120 www.thelawlounge.co.nz | E: mail@thelawlounge.co.nz

Win the paper war.

GST & Payroll.

We can take care of all your bookkeeping/ accounting requirements.

Yearend Financial Statement & tax returns.

Certified Business Partner with Xero Accounting software.

M: 021 142 4004 | E: alyson@dnaaccounting.co.nz

www. DNA Accounting.co.nz

09 411 8377

027 511 8399

WEST AUCKLAND AND NORTH SHORE

YOUR LOCAL WEST AUCKLAND ELECTRICIAN GENERAL ELECTRICAL • HOME AUTOMATION • SECURITY

ALL RESIDENTIAL & COMMERCIAL WORK

Email: aacelectrical@xtra.co.nz

www.westaucklandelectrician.co.nz

We deliver the wow factor ■ Cedar Homes - Penetrating & protecting oil or stain ■ Timber / Decks / Fences - Beautifying oil or stain ■ Concrete / Paving - Clean & / or seal ■ House Wash - Eco Chem Wash ■ Windows - External & Internal Clean

Kim Teinaki Managing Director

027 677 0747 kim@tkrevive.co.nz www.tkrevive.co.nz

Are you selling or thinking about selling your business?

Are you buying of thinking about buying a business?

Is your business stagnating or going backwards?

Is it time to introduce some governance?

Give me a call on 0800 333 669 E: wayne@jtcconsulting.co.nz www.jtcconsulting.co.nz

PHONE 09 426 2979 Our Craftsmen will return your furniture to its former glory. We do insurance claims and repair damaged furniture Office 9am-3pm Repairs ● Insurance ● Upholstery ● Cane Work ● Painting ● Polishing ● Chairs, Table ● Lounge Suites ● Outdoor Furniture 23b Foundry Rd | SILVERDALE www.silverdalefurniturerestorations.co.nz ●

Open: 7 Days 9am - 8am Hillary House, Shop No 9, 1 Alice Ave Orewa P: 09 427 4935 M: 021 817 860 Unit P-6 Rosedale, Albany P: 09 217 3411 M: 021 037 3039

www.iyra.co.nz Page 46

Contact Head Office Mahurangi Community Policing Centre 1 Hamatana Road Snells Beach, 0920 OPEN WEEKDAYS - 10am to 2pm Managed by volunteer members of Rodney Neighbourhood Support

To make an Appointment with Margaret Faed - Co-ordinator Free phone: Mobile:

0508 763 639 021 258 3737

Write to head office or Email: rns.coordinator@gmail.com Website: http://nsrodney.org.nz Facebook Page: https://www.facebook.com/rnsinz Facebook Group: https://www.facebook.com/groups/rnsinz

Associated Groups NZ Crime & News: https://www.facebook.com/groups/NZCNN Missing People: https://www.faceboook.com/missingpeopleNZ

New Zealand Crime and News Alerts Police Information: http://www.police.govt.nz Police Safer Communities Reports: https://www.police.govt.nz/subscribe/news-alerts Page 47

Barton Bros Contracots

Live quieter, warmer, drier & safer 29D Peters Way, Silverdale Phone: 09 426 9779 | 0800 857 232 www.rodneyinsulation.co.nz

Specialists in all things water • Water Pumps • Water Tanks • Spa Pools

• Sales & Services • Water Blasters • Filtration

Ph: 09 425 9100 | E: splashwater@xtra.co.nz

www.splashwater.co.nz

3 Residential and Commercial Plumbing.

3 New build, renovations, extensions, plans or ideas.

3 Professional, reliable Plumbing and Gasfitting service 3 Plumb Sure Means Excellence

Ph 0800 175 862 | info@plumbsure.co.nz www.plumbsure.co.nz

Page 48

Emergency Contacts Police, Fire, Ambulance - Dial 111 Auckland Emergency Management:

0800 22 22 00

Auckland Council:

09 301 0101

Poison centre:

0800 764 76

Cell Phone:

*555

Suspicious Activites:

111

Crime Reporting:

105

Crime stoppers:

0800 555 111

Police Stations Helensville:

09 420 8967

Kumeu/Huapai:

09 412 7756

Mahurangi East:

09 425 6608

Mahawhai:

09 423 1060

Orewa:

09 426 4555

Warkworth:

09 425 8109

Wellsford:

09 423 8228

Whangaparaoa:

09 424 6500

Page 49

Call CRAIG 0800 033 1845 P: 09 428 7008 | M: 027 669 4125 coast2coastremoval@gmail.com www.rodneyremovals.co.nz > LOCAL MOVES > NORTH & SOUTH ISLAND MOVES > PUBLIC LIABILITY INSURANCE > RIDE-ON MOWERS > SPA POOLS > PACKING > CAREFUL OWNER OPERATOR > PIANOS > PENSIONER RATES > 2M x 2M 2 TONNE TAIL LIFTER

Mortgages do not have to come from banks!

Just ask about our non bank alternatives.

Ph 0800 536 337 www.ilender.co.nz

SAVAN'S BAKERY Bros Ly

STORE OPEN

Mon- Fri 6.30am to 4.30pm Sat: 6.30am to 3.00pm Sun: 8.00am to 3.00pm 56 Queen Street, Warkworth Phone: 09 425 8166

No. 1 For Quality & Service Award Winning Bacons

Our Bacons have been winning awards every year since 2009

09 427 9433 | info@samsbutchery.co.nz

2200 East Coast Road, Silverdale,Auckland www.samsbutchery.co.nz

Real Beef Biltong Other South African Favourites Buy Online, In-store or give as a call P: 09 423 7964 E: online@biltongplus.co.nz www.biltongplus.co.nz

Registered Professional Surveyors

Grant

Castle P: (09) 412 8239 | M: 027 299 7054 E: castlepanelbeating@orcon.net.nz Page 50

106 Main Road, Kumeu

Office: 172A Centreway Road, Orewa

Scams + Online Safety As our world becomes increasingly connected digitally, it’s more important than ever that we stay aware of potential threats to our personal or financial safety online.

Scammers do not discriminate and will often prey on the most vulnerable members of our community.

Here are some common tips to protect yourself online:

6. Check and adjust your privacy settings.

1. Never give out your login or account info.

7. Log out after using a shared computer.

2. Be wary of unexpected deals or contests.

8. Install anti-virus software and updates.

3. Only shop on trusted and verified websites.

4. Report abusive or harmful content.

For free help or advice on everything from cyber bullying to scams, Netsafe is available seven days a week on 0508 NETSAFE or by emailing help@netsafe.org.nz.

5. Back up your data so it can’t be lost.

● Earrings ● Rings ● Pendants ● Cuffs

● Necklace & Earring Sets ● Dreamcatchers ● Native Artifacts ● Cushions & Throws ● Native American Tea ● Clothing

Call Us at 021 292 5952 E: slowwatertradingpost@gmail.com

The Stables, 4 Saleyards Road, Puhoi Village. www.slowwatertradingpost.co.nz

Warkworth We provide a full suite of real estate services across the residential and commercial sectors.

P: (09) 425 8589 | E: warkworth@ljh.co.nz 20 Queen St, Warkworth 0910

warkworth.ljhooker.co.nz Page 51

A big thankyou to our sponsors and our volunteers

Looking After Yourself Physical, mental, and emotional wellness are equally important to our overall health. To create safer, more caring communities we need to not only look after ourselves but those around us as well.

Physical, mental, and emotional wellness are equally important to our overall health. To create safer, more caring communities we need to not only look after ourselves but thosearound us as well.

Whether you, a family member, friend, or neighbour is experiencing verbal abuse, mental and emotional distress, or even physical harm – know that no one has to go it alone. There are free resources and services out there to support you and get people the help that they need.

Remember, abuse of any kind is never okay. It’s a crime and needs to be reported to Police. After all, nearly half of all homicides in New Zealand are family violence related. If someone’s safety is threatened, phone 111.

For more resources and advice, visit: www.mentalhealth.org.nz www.health.govt.nz www.areyouokay.org.nz www.police.govt.nz

With out your support and the support of our volunteers, we would not be able to support our 5500 plus members.

Page 52

How safe is your home?

Complete this survey — reduce your risk of being burgled.

Doors and Windows 1.

Are all locks to outside doors either dead locks or strong bolt locks?

2.

Can door locks be opened by breaking a window and reaching through?

3.

Can internal doors be locked?

4.

Are all locks in good working order?

5.

Do you lock the internal door from your garage?

6.

Can you account for all copies of keys to your home?

7.

Are window locks properly and securely mounted?

8.

Do you keep windows locked when they are shut?

9.

Do you use locks that allow windows to be secured partly open?

Yes

No

Garage 10.

Do you lock your garage door at night?

11.

Do you lock your garage door when away from home?

12.

Do you have good secure locks on garage windows and doors?

13.

Do you lock your car when its parked in your garage?

Holiday 14.

Do you notify neighbours when away on holiday?

15.

Do you have mail and circulars collected for you when you are away?

16.

Do you stop deliveries and newspapers when on holiday?

17.

Do you have shades up and lights on when on holiday?

18.

Do you use timers on lights & radios to make it look like you are home?

19.

Do you arrange to keep lawns and gardens maintained?

20.

Are you a member of a neighbourhood support group?

Environment 21.

Do you have sensor lights around your house?

22.

Are shrubs and bushes well trimmed near your house and boarders?

Safe Practices 23.

Have you recorded all serial numbers and stored them away from home?

24.

Have you uniquely marked valuable items (etch or invisible)?

25.

Do you have a description of valuable property?

26.

Have you displayed a sign that items are marked for identification?

27.

Do you have an alarm?

28.

Have you displayed a sign stating that your house is alarmed?

29.

Do you report suspicious activity or people to Police immediately?

30.

Do you know not to disturb anything if you are burgled? just to call Police?

Every “NO” shows a weak point and may help a burglar.

Every “YES”improves your protection.

Page 53

Important contact numbers Name Doctor School Police - non emergency

Page 54

Phone

Email

Victim Support Victim Support New Zealand is an independent charity that provides support to those affected by crime, trauma and suicide. The service is free and available 24/7, 365 days a year.

Victim Support works closely with Police and Neighbourhood Support to help victims not only cope with trauma, but to stay and safe and participate fully and fairly in the justice system.

Every day people find themselves suddenly and unexpectedly the victim of a crime or trauma.

It may be from a road or recreational accident, holiday tragedy, sudden death, family violence, sexual violence, homicide, burglary, serious assault, natural disaster, and more. They might be bereaved by a suicide and need help.

Victim Support provides immediate practical and emotional support. They ensure the victim has the right information for their decision making, has access to counselling and other specialist services, emergency grants and financial assistance, where eligible. They help liaise with authorities, Police and others, prepare victim impact statements, attend family group or restorative justice conferences, provide support through the Court process and help the victim to regain control of their life through a terribly difficult time.

The support is non-judgemental, independent and free – and will continue for as long as the victim needs it. People may not know how they will react to a traumatic event, how they will cope in the face of grief and official processes. The Victim Support workers tailor their support to fit the needs of each person they support.

Having an independent person helping you to cope when you might have suddenly been brought to your lowest ebb can help a person get through, restore their life, deal with Police and the Courts, and access many other important support and services in the community.

Support is provided by highly trained volunteers and staff, and is available here in this area, but also nationwide, every single day of the year. Last year alone Victim Support responded to 35,000 call outs nationwide.

Victim Support’s work in the community is recognised as an essential service, so is partially funded by government, with the remainder raised from community fundraising.

Call 0800 VICTIM (842 846) for help. COULD YOU BE THERE TO HELP? To find out more about becoming a Victim Support volunteer support worker, visit www.victimsupport.org.nz or call 0800 VOLUNTEER (865 868).

Page 55

Notes

Page 56

Notes

Joy Mart Fruit, veges & Asian groceries

Hayden Taylor Open 7 days from 9am to 7pm

Phone 426 9532

Unit 1, 20 Wainui Road, Silverdale (Opposite ASB BANK)

230 Mahurangi East Road, Snells Beach, Warkworth P/F: (09) 425 5956 M: 021 721 133 E: sbautos2@xtra.co.nz Located under Snells Beach Gull Page 57

WOOD & PELLET FIRES

by West City Heating

2/42 Henderson Valley Rd, Henderson 0612 E: solomon@westcityheating.co.nz | P: 09 835 1551 Page 58

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Page 59

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