Business Services Industry Snapshot
Occupation
Business services is a broad description of industries that serve the needs of corporations, consumers, and citizens in areas such as banking, finance, law, accounting, advertising, management, and administrative support. Jobs tend to be service-related, and often require specialized training, certification, or licensing in areas such as finance, securities, accountancy, information technology, and law. Business service jobs in Greater Phoenix continue to grow, and they pay well, averaging $61,411 in Greater Phoenix in 2009 compared to $49,942 for all other jobs. Major business services employers in Greater Phoenix include Wells Fargo, JPMorgan Chase, American Express, IBM Corp., Charles Schwab & Co., and USAA. s
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Student, Glendale Community College
Average Annual Wage*
Fastest Growing Bill & Account Collectors $32,170 Cargo & Freight Agents $43,630 Compliance Officers $51,190 Customer Service Representatives $32,130 Paralegals & Legal Assistants $47,550 Largest Number Cashiers $20,900 Customer Service Representatives $32,130 Office Clerks, General $28,510 Retail Salespersons $25,470 Stock Clerks & Order Fillers $22,440
* Source: Arizona Department of Commerce 2009
Essential Industry Transferable Skills •
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Conveying to others information effectively. • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents. • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. • Mathematics — Using mathematics to solve problems.
Source: O*Net
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