Choose YOUR ‘Women of Courage’
M
apepeza
VOLUME 5 - ISSUE #25 - 29 JUNE 2018
Nomination Form on Page 9
CONTACT US Editor: (078)221 8002 Adverts: (083)758 3892 info@mapepezamedia.co.za www.mapepezamedia.co.za
Know and love ‘Self’
FREE NEWSPAPER
VISIT US Sedibeng: 66 Voortrekker Str, No.13, (Beares Building), Heidelberg, 1438 Ekurhuleni: Cnr Maphike & Motaung Str, No. 6, (Phalime Pharmacy), Katlehong, 1431
Page 7
Lesedi open the Customer Care Service Centre!
Lesedi Local Municipality executive mayor Cllr. Lerato Maloka officially opened the Lesedi Customer Care Services Centre (CCSC), a fully-fledged facility will be a one stop shop walk-in centre for the residents and information seekers. The CCSC is located at the Heidelberg Town Hall, fitted with Lesedi enquiry helpdesk, a call centre, self-service computer kiosks with access to Government related services and information. This facility will provide to walk-in access for residents a wide range of customer services such as, launching queries, complaints reporting, simple enquiries like “account balance”, and all cases reported will be registered in a Case Management System, attended to immediately and be dispatched to relevant department for attention. For quality purposes citizens will be provided with a reference number for following up. The CCSC is also a WiFi access for easy and fast connection to the World Wide Web. The computers have been fitted with Gauteng e-Government electronic-services that provide the following: • Lesedi e-Statement • E-Recruitment including jobs advertised by Lesedi Municipality. Currently, 795 Lesedi Citizens are registered on the e-Recruitment platform. • Tshepo 1 Million Youth (Jobs, Entrepreneurship, Skills) matching and placement • School admissions system • Application for liquor license with the liquor board • ICT township start-up to register small township ICT companies • Gauteng Police complaints logging • Gauteng e-Tenders • Central supplier database registration and more.
The mayor made the announcement on her 2017/18 State of The Municipality Address, that the municipality plans to build a fully-fledged Customer Care Services Centre which will expand the functions of the existing municipal call center. Speaking at the official opening of the CCSC, Cllr. Maloka highlighted the the following characteristics of good customer service for Lesedi staff: Promptness, Politeness, Professionalism, Personalization. “For customers are very comfortable doing business with whom they know on a personal level. Therefore, all of the above is expressed on
find expression in our mission statement and the values of the Batho Pele Principles to which all government spheres are expected to live up to without fail,” emphasized the mayor. Two years ago in September, the municipality's councillors and staff launched the pilot-project Customer Care Centre (CCC) and Intranet website. Lesedi has also launched a new hotline number . “Customers are further made aware to note that the LLM Call Center (Old Customer Care Centre) has been moved from the Civic Centre Building and integrated into newly opened fully-fledged Customer
Lesedi MMC for Infrastructure Services Cllr. Mapule Motsepe and MMC for LED, Housing and Planning Cllr. Themba Motsepe pose alongside the executive mayor Cllr. Lerato Maloka at the opening of the Customer Care Service Centre in Heidelberg on June 28.
Care Services Centre accommodated at Heidelberg Town Hall, and customers can still use the usual CCSC number: 016 330 0400 or email: complaints@lesedi.gov.za to launch any service delivery complains/ query during working hours (8H0016H00) weekdays or after hours line/weekends 016 341 3116/016 341 4327,” said the municipality in a statement. According to Lesedi, the CCSC was funded under Tirelo Bosha which is a Public Service Improvement Facility developed by the Department of Public Service and Administration in partnership with the Kingdom of Belgium.