Facility management services

Facilities management covers a range of disciplines and services to ensure the functionality, comfort, safety and efficiency of a property: buildings and grounds, infrastructure, real estate, working residences, corporate companies, airports, schools, hospitals, retail and malls, etc.

The daily and regular chores of a given property are dealt by the facility management services. Which include cleaning, attending the employees and guests, handling the pantry and kitchen, the mechanical and technical tending to, the back-end and front-end admin workings, the security, the parking and valet services, anything and everything that makes the client, his employees and guests comfortable.

Housekeeping is taking care of the cleaning and maintenance of a given property. The appearance of the building and offices are tended to by the housekeeping. Whereas, the facility management services are comprised of housekeeping.

There’s no facility management without the right housekeeping team.

Even though, housekeeping may be about cleaning, maintaining and focussing on the appearance of the building, without which, the other actions and workings will seize to exist in the first place.

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Improving the Productivity: Let’s say, the employees of an office come to the office to find it dirty, electricity and water bills not paid, the cleaning staff working leisurely, IT complaints arising and so on. How many of these employees will continue to work there? If they are demanded to give their 100% productivity, then they deserve to receive a completely workable environment.

• Reducing many costs: The costs referred here are those additional and unavoidable costs which arrive every month, like an electricity shot, or pipe leak, or shortage of stationary, or over use of the coffee, etc. As employees or the housekeeping staff tends to overdo these, if there is no management in the company.

Here, the facility management services come in as heroes, as they dedicate and assign staff for each of these. If a team is completely dedicated to watch over and handle these minor chores, then the additional costs can be reduced a great number.

• Health and Safety Measures: Your facilities should comply with health and safety requirements within the business’ industry. It is dynamic that standards are obeyed with for the health and safety of employee and for any insurance resolves. These also ensure that then lesser accidents occur.

• Budget Management: In order to run an effective FM department, the Facility Management must have a budget to work with. The Facility Management needs to be able to poise the budget so that it does not sustain an adverse alteration, actually spent being more than receipts in. Managing the budget can be a time overwhelming and hard job and often the managing will work closely with the Finance section to keep the budget on track.

Dependent on the type of organisation you work for, the budget will need to cover a varied variation of aspects.

• Customer Relationship Supervision: The Facilities Manager must be able to manage the relationship with the customer. The old saying, ‘the Customer is always right’, is as true today as it was years ago. If the customer is not gratified with the service

being provided then the glitches will fall back on to the Facilities Management division. Frequently, the customer demands a topnotch service but the client, who pays the bill, will only pay for a mediocre one, service and the poor managing team is left trying to explain why the service does not meet the expectations. Good communiquÊ, getting feedback from the client and, importantly, acting upon it when suitable as well as ensuring that the customer, and the client, is kept in the picture at all times is the vital to good customer relationship management. • Contracting Management: It is common for many FM services to be outsourced to contractors and as such, contracts to deliver the service or goods will be put in place. These contracts need careful management to guarantee that what has been obtained is actually provided. Contractors often need careful supervision as their agenda may be different to that of the FM department. • Team Management: Usually, although not always, the Facilities Manager will have a team of people whose responsibility it is to support the FM in carrying out the many tasks that come under the brolly of the FM department. The Facilities Manager, therefore, requires not only good Management skills but also leadership skills. Highly skilled and trainable staff is always appreciated. Loyalty and efficiency are the traits that take the facility management team ahead.

The main reasons and focusses of the facility management services is that they will look upon each and every aspect for a good flow of working and also ensure that these actions of overlooking the workings is also done by the service, itself.

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