ISSA Show North America Returns To Las Vegas In November 2021

ISSA Show North America 2021 is returning to Las Vegas, November 15-18 at the Las Vegas Convention Center, welcoming exhibitors and attendees. Because of the COVID-19 pandemic, last year’s show was a virtual event.

The ISSA Show’s trade show floor is where attendees will find the latest in cleaning technology, shop exhibitor products and services.

Trade Show hours are: Tuesday, 10 a.m.- 5 p.m. Wednesday, 10 a.m.- 5 p.m. Thursday, 10 a.m.-2 p.m.

Presentations, educational workshops, seminars and more at ISSA Show North America are all designed to help solve challenges in the global cleaning industry.

ISSA Show Sneak Peek video previews of the following sessions can be viewed at issashow.com/en/education/speakers.

Monday, November 15, 9-10 a.m.

Presenter Howard Coleman is the principal at MCA Associated, and helps distribution and warehouse organizations to face down challenges and develop solutions to ongoing issues with anything involving the supply chain industry.

Monday, November 15, 10:30-11:30 a.m.

Presenter Anne Obarski is the founder and CEO of Merchandise Concepts, and is an expert when it comes to how to the improve customer service departments in any company.

Monday, November 15,1:30-2:30 p.m.

Debbie Sardon will share what she calls her “controversial beliefs” around minimum wage, along with three key strategies to hiring and retaining a quality staff.

Monday, November 15, 1:30-2:30 p.m.

What if you were in charge of blending five generations in the workplace? That’s the specialty of Scott Lesnick, a global keynote speaker and author of “Successful Business Solutions,” who will present this informative session.

Tuesday, November 16, 1-2 p.m.

Presenter Molly Whalen is the owner of Mountain Maids of Montana who discusses how to improve as an owner, operator, or manager of a residential cleaning company.

Wednesday, November 17, 8-9 a.m.

Presenter Corwin Smith is the founder of Transcend Growth, and helps companies to grow, improve productivity, and increase profitability.

Wednesday, November 17, 2:30-3:30 p.m.

Presenter Meaghan Likes is a CPA who is empowering business owners how to do their own bookkeeping correctly in less than one hour per month.

Thursday, November 18, Noon-12:45 p.m. Debbie Sardone will offer solutions to brand-building challenges.

SATURDAY, NOVEMBER 13 9 a.m.-5 p.m.: IEHA Master Environmental Services Executive Certification Course - Part 1

9 a.m.-5 p.m.: IEHA Master Environmental Services Executive Certification Course - Part 2 6-8 p.m.: IEHA Welcome Reception

8-11:30 a.m.: Certified Workloading Specialist (C.W.S.) - Part 1 9:-10 a.m.: Emerging Technology and Trends Within Healthcare Focused on EVS 9-10 a.m.: Finding and Retaining GREAT Residential Cleaner Employees in a Hard Market - Part 1 9-10 a.m.: Introducing The Healthy Green Schools & Colleges Standard 9-10 a.m.: Moving Forward — What It Takes To Be the Number One Sanitary Supplier 9-10 a.m.: The Measure of Cleanliness — Is Your Clean, Clean Enough? 9-10 a.m.: The Turnover Solution: How to Stop the Churn in Commercial Cleaning 9-10 a.m.: Transitioning Your Distribution Center/Warehouse to a Growth-Profit Center - A “Cost Center” No More 10:30-11:30 a.m.: Air Quality — A Journey with New Technologies 10:30-11:30 a.m.: All Hands-on Deck: Dimensions of Wellness 10:30-11:30 a.m.: Cash Flow Management as a Competitive Weapon 10:30-11:30 a.m.: Customer Service TOUCHPOINTS: What You Need to Know About Delivering Consistent and Enviable Customer Service

10:30-11:30 a.m.: Finding and Retaining GREAT Residential Cleaner Employees in a Hard Market - Part 2 10:30-11:30 a.m.: Indoor Air Quality in the Post-Pandemic School Setting 10:30-11:30 a.m.: Will Robots Take Your Job? The Future Impact of Automation and Technology on BSCs. 1-4 p.m.: Certified Workloading Specialist (C.W.S.) - Part 2 1:30-2:30 p.m.: Age of Acceleration 1:30-2:30 p.m.: Beyond COVID-19: Cleaning for Infectious Disease Prevention 1:30-2:30 p.m.: Cleaning Leadership in 2021 and Beyond: Attracting, Engaging & Retaining 5 Generations, Interactive Session 1:30-2:30 p.m.: Diverse and Inclusive Management in EVS Departments 1:30-2:30 p.m.: Infection Prevention in a School Setting: Safer Disinfection, Best Practices and Training Tools 1:30-2:30 p.m.: The Secret To Finding and Keeping Self-Managing A-Players 1:30-2:30 p.m.: The Ultimate Hiring Flywheel: How to Attract and Keep Rockstar Employees 3-4 p.m.: COVID-19 Response: All Hands on Deck 3-4 p.m.: COVID-19 School Success Stories: Lessons to Take With Us into the Future 3-4 p.m.: Get Used to Different: Reinvent Your Commercial Cleaning Business 3-4 p.m.: Keys to Driving Your DEI Strategies 3-4 p.m.: Risk Assessments: Friend or Foe? 3-4 p.m.: Strengthening Your Digital Presence 3-4 p.m.: The Top Ten Things You Need to Know to Have a Strong, Engaged Residential Workforce 4- 5:30 p.m.: Happy Hour: Vegas with a View 6-8 p.m.: ISSA Welcome Reception

8 a.m.-5 p.m.: CMI Train the Trainer – Hone Your Training Skills and Empower Your Team - Part 1 8:30-9 a.m.: ISSA Show Orientation

10-10:30 a.m.: ARCSI Tuesday Morning Coffee & Networking 10:30-11 a.m.: Exit Strategies for RCs: How to Get the Most for Your Company 10:30-11 a.m.: Residual Antimicrobial Products: Opportunities, Evaluation, Decision Making 11:30 a.m.-Noon: Innovative Solution for Visibly Demonstrating Disinfection Quality and Compliance

Noon-1p.m.: IEHA Boxed Lunch Event 12:30-1 p.m.: Get Answers You Need to Add Commercial Cleaning to Your Business 1-2 p.m.: Post-Pandemic: The Truth About What Really Works in Hospitality 1-2 p.m.: Safe/Clean/Disinfected Procedures in Health Care 1-2 p.m.: Thriving Through Change: Creating an Inspiring, Motivating and Productive Culture 1-3 p.m.: Conquer Live Workshop: Conquer Your Cleaning Business 2:30-3 p.m.: What is Going on in Washington? A Legislative and Regulatory Update 2:30-3:30 p.m.: Developing a Hands-on Training Program in 4 Easy Steps 2:30-3:30 p.m.: Dissecting the Confusion About Disinfection in Health Care Facilities 2:30-3:30 p.m.: Powered by Inclusion: Leveling Up in Hospitality 5:30-7:30 p.m.: Canada Night 6-7:30 p.m.: ISSA Hygieia Network Awards Reception 7-10 p.m.: Evening Roundtables

8-9 a.m.: Green Operations & Certifications: Leading the Post-COVID-19 Response 8-9 a.m.: How to Pivot from Defensive to Offensive & Scale Up Your Distribution Business - Part 1 8-9 a.m.: Managing Loveable Underperformers and Landmine Employees 8-9 a.m.: Opening of One World Trade Center: Managing the Facility 8 a.m.-3p.m.: CMI Train the Trainer – Hone Your Training Skills and Empower Your Team - Part 2 8 a.m.-4p.m.: Bidding & Estimating Seminar 9:15-10 a.m.: Industry Power Panel

10-10:30 a.m.: ARCSI Wednesday Morning Coffee & Networking 11 a.m.-4 p.m.: Certified Environmental Services Specialist (Train the Trainer) Part 1 11 a.m.-4 p.m.: Certified Laundry/Linen Professional (CLLP) 11:30 a.m.-Noon: Smart Business Moves after the Pandemic for Residential Cleaners

Noon-1:30 p.m.: IEHA Membership Meeting & Awards Luncheon 12:30-1 p.m.: New Normal is Expecting Extreme Cleanliness 1-2 p.m.: Game Plan to Win: Coaching Strategies for Service Based Businesses 1-2 p.m.: Never Be Short-Staffed Again 1-2 p.m.: Turning Sales Into Profit for RCs — The Real Money is Made After the Sale 1-2 p.m.: Understanding the CDC Guidelines for Housekeeping In Nursing Homes 2:30-3 p.m.: Industry Leaders Roundtable 2:30-3:30 p.m.: 5 Habits of Highly Effective Entrepreneurs 2:30-3:30 p.m.: Creating Financial Certainty in Uncertain Times 2:30-3:30 p.m.: Generation (wh)Y: Finding What Matters to the Modern Workforce 2:30-3:30 p.m.: How to Get the Best Results from Your Pest Control Staff 4:15-5 p.m.: G2S Sustainability Awards Ceremony 4:30-5 p.m.: Handling Employee Claims Before They Get Complicated

8:45-9:45 a.m.: ISSA General Business Meeting 9-10 a.m.: 10 Big Tech Trends Affecting Businesses This Year and Beyond 9-10 a.m.: How to Pivot from Defensive to Offensive & Scale Up Your Distribution Business - Part 2 9-10:30 a.m.: Understanding and Conquering the Myth of Hygiene Theater in Facilities 9-10:30 a.m.: What Residential Cleaners Need to Know to Plan for the Future

10:30-11 a.m.: ARCSI Thursday Morning Coffee & Networking

Noon-12:45 p.m.: Power Your Brand 1-2 p.m.: Innovation Awards Announcement & Show Floor Happy Hour

10 a.m.-8 p.m.: Certified Environmental Services Executive Boot Camp

Monday, November 15, 4-5:30 p.m.: Drinks and networking on the brand-new terrace of the Las Vegas Convention Center with a unique panoramic view of the skyline.

Monday, November 15, 6-8 p.m.: Meet or get re-acquainted with colleagues from around the world while enjoying complimentary light snacks and beverages during this friendly mixer.

Tuesday, November 16, 7-10 p.m.: Formatted in a question and answer session to get attendees thinking about their business operations. Each table will have a pre-selected moderator who will lead and guide the discussion. The event is comprised of three 45-minute sessions, with a 15-minute break between each session.

Wednesday, November 17, 9:15- 10 a.m.: Discussion about the future of the industry, featuring a Power Panel of C-Suite Executives. For the first time, ISSA is inviting some of the biggest names that represent the markets attendees want to learn about.

Thursday, November 18, 8:45-9:45 a.m.: Members are welcome to attend this annual meeting to network with fellow ISSA members and meet the incoming board of directors. Members will be privy to a state-of-the-association report and a report on ISSA Charities, the philanthropic and charitable arm of ISSA.

Thursday, November 18, 1-2 p.m.: The awards announcement is the culmination of the 2021 ISSA Innovation Awards Program — the 12th anniversary year — in which industry professionals vote for the most innovative products, equipment, and solutions for the year.

Spartan Chemical Company, Inc., a formulator and manufacturer of sustainable cleaning and sanitation solutions for the industrial and institutional market, has promoted John DiGeorgio and Brett Snell to the role of regional manager.

DiGeorgio joins Spartan as the regional manager for the Atlanta region. He most recently served as an account manager for Essity, a global hygiene and health company, where he covered the Jacksonville and Atlanta region. Prior to that, he was an outside sales representative at Veritiv (previously Unisource) where he gained over 19 years of experience in the janitorial and sanitary industry.

He attended the University of North Florida, in Jacksonville, FL, where he received a bachelor’s degree in marketing and business administration.

Snell, who also has responsibility for the Atlanta region, most recently worked as the director of sales and owner of SC Gas Tax Credit App., LLC, in Charleston, SC, where he managed all sales efforts and operations, as well as developed company strategy and cultivated relationships with customers. Prior to that he operated his own CPA firm, Brett Snell CPA, also in Charleston.

He attended Radford University, in Radford, VA, where he earned a bachelor’s degree in business administration (BBA), accounting.

For more information, visit www.spartanchemical.com.

Nexstep Commercial Products announces that Russell Casto has joined its corporate office in Springfield, OH, as a customer service representative. His background is in retail sales. Prior to coming to Nexstep, he worked at Best Buy for 17 years in various positions including customer service, sales, merchandising, warehouse lead, and most recently inventory control manager. He grew up in the Springfield area, is married and has two children, ages 2 and 10. His hobbies include movies, music and sports. He coaches his son’s baseball team, and every Monday night, he and a friend (or guest co-host) stream a podcast called “The Couch Brotato Podcast” where they analyze and discuss a featured movie of the week. He can be reached at: (937) 322-5163, Ext. 103; fax: (937)322-6826; or email

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russell@ocedarcommercial.com. Nexstep is the exclusive licensee of O-Cedar Commercial Products.

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