Dorset Business Focus | Jan 2021

COMPLIMENTARY

DORSET CHAMBER OF COMMERCE AND INDUSTRY OFFICIAL BUSINESS MAGAZINE | ISSUE 24, JANUARY 2021

ETS ADDS MERCEDES-BENZ TRUCKS

MPLOY HEALTHCARE LAUNCH NEW TRAINING ACADEMY

CELEBRATING 20 YEARS OF LA MARINE

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January 2021 | Dorset Business Focus

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DORSET BUSINESS FOCUS / WELCOME

A warm welcome to 2021 and our January edition of Dorset Business Focus. A Happy New Year!

I hope you and your families had a peaceful and happy festive season and had the opportunity to recharge and get ready for the year ahead. 2020 will be a year that none of us will forget, where we faced unimaginable challenges and situations. It was also a year where we learned so much so quickly.

There is no doubt that Covid has forced us to look at the way we work and has driven real innovation in businesses and challenged time-served ways of working. The adoption of video conferencing by so many has just been incredible and is now already an established way of working. I often ponder why we weren’t really using this before when the technology had been around for so long. It really needed a game-changing situation to drive changes in established behaviours. I know people are really looking forward to face to face meetings and events again but it goes without saying we won’t be working the way we were when this is all over. Virtual meetings also offer tremendous benefits in terms of our time being more productive with much less travel time and offers the opportunity to significantly reduce congestion and our carbon footprint.

I think we’ve also seen our teams and colleagues respond to a highly unpredictable situation with resolve and commitment. We’ve

asked our teams to fundamentally change the way they work and continue to do their jobs, often in difficult circumstances.

I’ve seen the commitment of teams across Dorset, including our own Dorset Chamber team, and we’ve learned that with trust and leadership, we will get the commitment and support of our colleagues.

This is a time to look forward with renewed positivity and energy for the opportunities and challenges ahead. Of course, we are not out of the woods yet with both Covid and our departure from the EU, but it is important we do look forward with energy and optimism and continue to push forward with the innovative approach we all adopted in 2020.

What became abundantly clear during last year was how important the word ‘community’ is. We’ve always believed in community and it became clear very quickly that this is at the heart of Dorset Chamber. A network where people of course want to seek new relationships and opportunities – but to also be part of a network that is warm, welcoming and highly supportive.

We’ll continue to our absolute best to support our members and business community in the year ahead. We are committed and passionate and looking forward to the year ahead!

Ian Girling Chief Executive Dorset Chamber of Commerce and Industry

Contents 08 ETS is the new name driving Mercedes-Benz Trucks aftersales service in Dorset 11 President’s Column 13 AFC Bournemouth announce extension to stadium naming rights agreement with official wellness partner, Vitality 14 Dorset Chamber Members share their new year advice.

17 Mploy Healthcare launch new Training Academy

19 Membership Rates 2020/21 20 Member to member offers 22 Dorset LEP Appoints New Chair 25 New Faces, New Places 29 Leader of Ouch Training appointed to provide global support to leading health and safety body 30 New members 32 Local firm trailblazing new safety cameras across the UK

35 Affiliated Town Chambers 36 Celebrating 20 Years of LA Marine 41 A Word From The Wise 45 Sandbanks Ferry submits revised toll application 51 Driven - by Steve Bulley 54 Events and training 56 - 62 Dorset Business Directory

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EDITORIAL

Chamber House, Acorn Office Park Ling Road, Poole, Dorset BH12 4NZ T. 01202 714800 W. www.dorsetchamber.co.uk more news online - www.dorsetchamber.co.uk/news

Chatting with Cas Paton the eCommerce CEO putting Dorset on the world stage for tech DESIGN, PRODUCTION AND SALES

Steve Bulley

Production Manager Ben Pulford

steve.bulley@dcci.co.uk

ben@pulfordpublicity.co.uk

Hayley Moore

Lead Designer Louis Pulford

hayley.moore@dcci.co.uk

louis@pulfordpublicity.co.uk

Joan Senior

Media Sales

joan.senior@dcci.co.uk

01202 941466

01202 893430 www.pulfordpublicity.co.uk 3

DORSET BUSINESS FOCUS / NEWS

CHATTING WITH CAS PATON

the eCommerce CEO putting Dorset on the world stage for tech OnBuy is clearly a fantastic story of success, with so much ambition, and you've seen incredible growth over the last couple of years.

How was OnBuy born?

Having worked in eCommerce for most of my life, I noticed a gap in the market. There was a need for an online marketplace that operated professionally, had a level playing field for all its sellers, and that, operationally speaking, truly supported its retailers. I knew that if we got the supply side right, then the customer side of the business could flourish, in a positive and ethical eCommerce ecosystem. It was from there that OnBuy was born.

I created OnBuy to be a partner to the retailers that sell on our platform, not a competitor. A business model that favours the marketplace over the retailers who sell through it is ultimately flawed, and we’re seeing the fallout of that way of operating now, with some big names being caught on the wrong side of competition laws.

What makes OnBuy stand apart from other marketplaces, which are global competitors and have become household names? What is OnBuy’s USP? The biggest thing that sets OnBuy apart is that we do not hold our own stock, which means that we are not in competition with our sellers.

In a sense, that make us one of very few true marketplaces out there. Driven by our mission to be a fair and transparent marketplace, we are always looking at how we can ensure our sellers are succeeding on our site.

We offer competitive sales fees and subscription options that are not only affordable for retailers, but really do add benefit to the seller and the customer. Many of our sellers make a little extra margin, and give a little bit to the customer by the way of a lower price compared to other online outlets.

We have a dedicated UK-based support team for retailers to help with product listing, and each seller gets an individual account manager as their main point of contact.

With OnBuy, sellers can receive immediate payment through PayPal. As soon as a seller dispatches an item, the funds are released to their PayPal account. OnBuy never holds sellers’ money, in contrast to those platforms that release funds monthly.

We also have a pioneering partnership with PayPal, with a scheme in place which covers sellers in case of any issues with eligible orders.

Our Subscription Waiver Guarantee for sellers means that we will waive the next month’s subscription fee for sellers still finding their feet with us. A marketplace should help sellers’ growth, not hinder it!

We have a huge focus on promotion and are investing heavily in this for the benefit of our sellers. Our teams actively market selected 4

January 2021 | Dorset Business Focus

products through external marketing channels and price comparison sites to help get products more exposure and sales – that’s all free of charge to help our sellers succeed.

We chose to discount our seller fees for Black Friday to show our sellers just how committed we are to driving their success. Unlike other platforms, where sellers are pushed to lower their prices during big seasonal sales, we cut our fees to offer over £50 million in savings across OnBuy – meaning we took the financial hit instead of independent retailers, who need every bit of profit they can get, especially this year.

Cas, what drives you in building a business like this? What does it take to do this?

Passion. I am driving something that I am extremely passionate about and have total belief in; I can see huge scope for OnBuy’s future. The evolution of the business is what really excites me, and I’m fortunate to have an amazing team around me which is just as passionate about making those ideas happen!

Starting your own business, especially in the eCommerce space, requires a huge amount of hard work and determination, but because of the belief I have in our mission, our business model and our team, I’m constantly pushing the bar higher.

And of course, it’s easy to be passionate and focused on the business when it’s creating such success for the small and independent retailers that sell on OnBuy. Our ecosystem is really powerful – that was demonstrated massively in 2020, and we have so much more to give.

Retail is obviously a sector that has seen huge disruption over the last few years – the significant growth in online retail and the increasing challenges in the high street.

How do you see the future of shopping for consumer goods and the role of the high street? Will town centres recover from this?

The global switch to online shopping since COVID-19 has been utterly seismic and after the restrictions we’ve faced this year, online shopping has become the first port of call for many who would have previously shopped elsewhere. I don’t doubt that this will remain the most preferred option for shoppers in 2021 and beyond.

But this isn’t the demise of the town centre overall. While online retail will continue to dominate the retail space long after the global health crisis is solved, high street players needn’t feel overshadowed. Many brands have already successfully moved to hybrid or omnichannel operations, proving that online sales can be complementary to, rather than at loggerheads with, a bricks-and-mortar presence.

We are championing click and collect to drive footfall into bricks and mortar businesses and /company/dorset-chamber/

developing connectivity solutions to allow for retailers to engage with online retailing more easily. Consumers can expect to see new technologies in high street stores and see more fulfilment centres opening storefronts and popups, blurring traditional lines between in-store versus online. This hybrid approach is something I expect to be big this year.

Tell us about your future growth plans Cas, we understand you are increasing your operations with another office in Manchester. Why Manchester?

We currently operate from our HQ in Poole. With this year’s meteoric growth, and as we prepare to launch our global expansion by opening territory-specific sites in over 140 countries within the next two years, 2021 is all about scale for OnBuy. We’ll be doubling our Dorset-based team within the next two years and will also be looking for new premises in the county to accommodate this growth.

Our pledge to Dorset does not stop there. I want to see Dorset put on the map for tech and have greater recognition for its thriving business community.

In addition to expanding in Dorset, we will be opening an office in Manchester next year.

Manchester has a lot to offer, particularly in terms of access to a wider pool of talent, and we’ll be recruiting for various roles up there in the next few years too. Manchester is where I was born and educated and so being able to bring some of OnBuy’s success back home is great too.

You clearly have great ambition for OnBuy – what do you see as the challenges ahead and barriers you will need to overcome?

Our biggest challenge right now is recruiting the right talent. With such quick growth, we’ve needed more resources to keep things going.

This year alone we’ve gone from 14 employees to over 60, and if we could find the right talent, we’d be at over 100 employees within weeks.

Of course, the lockdowns and COVID restrictions have impacted our ability to meet people and recruit how we normally would, but there seems to be a skills shortage, particularly in Dorset. It’s frustrating when we so desperately need more talent.

We’re always looking for talented website developers, database administrators, marketing roles, copywriters and support staff.

/dorsetchamber

@DorsetChamber

DORSET BUSINESS FOCUS / NEWS

2020 in numbers for OnBuy Where will OnBuy be in 10 years and how will you get there?

Look at what we’ve achieved in the space of four years. By our 10th birthday, I have no doubt that we’ll be a household name.

We’ve set our sights on becoming a unicorn company, which means we would be a privately owned business, valued at over $1 billion. Unicorn status is not just a vanity statement, it’s a testament to the success of OnBuy and the success of the UK tech industry. There simply aren’t many unicorns in the UK, and the US is dominant.

To get to that status will put OnBuy on the world stage, and will absolutely put Bournemouth and Poole on the world map too. It will change the perspective of the whole region and OnBuy will make that happen.

Getting to $1 billion is not an easy feat, but to put that into perspective, in January this year our business was valued at $9 million, in March we were valued at $18 million, and recently we have been valued at over $240 million. If we continue on this trajectory, well, the sky really is the limit for OnBuy. If we even have a limit!

We’re about to internationalise and that will see OnBuy scale from the UK to over 142 countries. Some countries feature significantly larger eCommerce markets than the UK – so getting to our target is now easier than ever. And the credibility that comes with that status will enable us to grow even faster – attracting more sellers, and more products, with better prices – and then it’s easier to get more customers. The self-perpetuating growth will not stop for some time.

We plan to offer better prices and stronger logistics solutions to a large number of countries. And that’s in the three year plan. By 10 years… who knows.

I want to see Dorset put on the map for tech and have greater recognition for its thriving business community. more news online - www.dorsetchamber.co.uk/news

Businesses such as OnBuy generate wealth and employment, which has a positive effect on the local economy.

What can we, and I mean the collective we, do to assist you and help you grow your business here in Dorset?

I am really keen for OnBuy to help put Dorset on the global map within the eCommerce sector. We are currently looking to expand into a larger Dorset based premises and would like to get wheels in motion for this as soon as possible.

Collectively, we need to be able to tell Dorset’s story to attract brilliant people to the South Coast. Now is the perfect time to do it; the pandemic has flipped ways of working on its head, people are no longer tied to a specific location for work, London is losing its appeal and people are ambitious for a better worklife balance. There is no better place to have a successful career, a fantastic lifestyle, and a beautiful landscape to walk after work each day, than Dorset.

Of course, I also want customers in Dorset to support local businesses and switch up their online shopping habits!

Finally, what are the most valuable lessons you've learned and what would you say to other ambitious entrepreneurs just starting out on their journey?

The one thing I would strongly advise all entrepreneurs is; if you are looking to secure investment, get some insight from someone who has been through the funding rounds. This will really help your business journey. You don’t just need to know your industry inside out, but you need to be able to sell this concept to investors whose perception of the market and your proposition could be completely different.

The most valuable piece of advice I’ve been given is to get off the hamster wheel; stop spinning and look back at what you are doing. It’s easy to get caught up in the day-to-day, but it’s important to take time to step back and reflect.

1 national prime-time TV advertising campaign across all ITV channels and streaming services

42 countries beta-tested for global expansion of the OnBuy platform

60-plus employees recruited in Dorset, scaling the OnBuy team by over 40%

605% year-on-year growth

£5m investment secured in Series A funding round

£170m+ in annual sales

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award wins – OnBuy was awarded eCommerce Company of the Year in the 2020 UK Tech Business Awards, Retail Without Borders’ 2020 Marketplace Winner, and on 11th December Cas won ‘Founder of the Year’ from the Startup Growth Awards 2020.

100 more countries to follow between 2021 and 2022

600-plus new sellers onboarded each month*

£2.5m in sales on Black Friday alone

£50m slashed from product prices for the Black Friday sale, thanks to OnBuy’s discounted seller fees

*average

It’s a cliché - but don’t give up, keep pushing and keep pushing. The hard work is always worth it.

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DORSET BUSINESS FOCUS / NEWS

Introducing the Dorset-based eCommerce

business that just keeps growing Founded in Dorset in 2016 by entrepreneur Cas Paton, OnBuy is on a mission to revolutionise the eCommerce sector by providing a fair, transparent and ethical marketplace that benefits buyers and sellers. With a current sales run-rate of over £170 million, the company is on target to hit £2 billion in annual sales over the next three years and is firmly making headway in achieving its mission.

OnBuy offers competitive prices on millions of products supplied by thousands of trusted online retailers. From household names to independent sellers, buyers can shop securely for products from a range of categories, such as electricals, beauty, home and garden, toys, and baby supplies. Scoring 4.6 out of 5 on Trustpilot, with 87% of reviews scoring OnBuy as excellent, the business has established itself as the UK’s most trusted online marketplace.

The Poole-based business – which currently employs over 60 people and is continually recruiting – doesn’t hold any stock of its own, and never will. This means it isn’t in competition with its 6,000-plus sellers -– a figure which is currently growing by 10% each month, and due to rocket in line with the company's 2021 growth plans. Instead, OnBuy’s efforts are focused on marketing, visibility and enabling businesses to stake their claim in the colossal global market of online shopping.

In just four years, OnBuy has built up a customer base of over 8 million and a catalogue of over 30 million products – figures which are growing by the day. The success of OnBuy is thanks to founder Cas Paton’s entrepreneurial flair. Born with an inherent ambition to achieve, by the age of 25 Cas had established a successful eCommerce consultancy business. Four years later, he was delivering technical solutions for large organisations such as NATO and the NHS. Cas commented: “I’m a thinker and a doer.

I noticed that there was a gap in the market, and that was the inspiration behind OnBuy. The marketplace we’ve developed has the professionalism that customers have come to expect, but the level playing field retailers need to thrive. We operate fairly, putting the seller’s

success at the top of the priority list. Every pound generated in sales through OnBuy is a pound for the seller. We work in partnership with our sellers and as we grow, their businesses should have the opportunity to grow with us.”

Sellers on OnBuy benefit from the marketplace’s innovative subscription waiver guarantee, which means that sellers can get up to speed with confidence when first establishing themselves on the platform. This is just one of many unique selling points OnBuy offers its sellers, including Boost scalable marketing investment and customisable Sale Price discounting.

Cas said: “Our subscription waiver guarantee helps small businesses transition from other platforms risk-free and gives those new to online selling the chance to build confidence in this way of retailing, and grow in the space. So many sellers operate in fear of what the large platforms, which are meant to be supporting their sales, might do – which impacts their bottom line. OnBuy’s mission is to operate in a complementary way, not in competition, and so we’re always thinking of ways we can support our sellers, many of whom are independent businesses and family enterprises.”

OnBuy's competitive sales fees are between 5-9%, depending on the product on sale, plus PayPal's payment fees, which can vary from 1.9% to 3.4% plus 30p per transaction. Seller subscriptions start at £19 per month and provide varying levels of support, including product marketing, PayPal protection, integration access, improved search ranking, and lead listing authority.

Commenting on his passion for the business, Cas said: “Driving a change in the future of eCommerce is the most exciting part of my job. I’m passionate about creating success and it’s great to see that the growth of OnBuy is delivering what I’ve always wanted – massive sales and increased profitability for those who sell with us. This is just the start for OnBuy – we’ll be putting Dorset firmly on the global map next year as the UK’s home of eCommerce.”

You can hear more from Cas on page 4.

I’m a thinker and a doer. I noticed that there was a gap in the market, and that was the inspiration behind OnBuy CAS PATON 6

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What’s 2021 looking like for OnBuy? After a record-breaking 2020, OnBuy is poised for an even more exciting 2021.

Cas commented: “2021 is the year that OnBuy goes global. We’ve beta-tested OnBuy in 42 countries already and we’re ready to roll out territory-specific sites.

This huge expansion means we need more talent. We’re recruiting new roles to be based at our head office in Dorset and we’ll be doubling the size of our team here within the next two years. With a bigger team comes the need for a bigger office too, so I’m looking forward to securing our ideal Dorset HQ premises in the coming year.

“2021 is all about scale for OnBuy. Having secured £5 million of investment last summer and having just launched our Series B funding round, we’re looking to propel our growth even faster. Our ambition is to double GMV in the six months to June, and with our global rollout I’m confident we’ll achieve this.

“Looking ahead to the spring, we’ll start development on our mobile app in March. The app will make online shopping with OnBuy seamless and we’re aiming for this to be available to users across the world by the summer.

“OnBuy was breaking records pretty much week on week throughout 2020 and we have no plans to slow down.

This coming year, we aim to scale up, demonstrate our strength as a business and continue making immense headway to becoming the world’s most trusted marketplace – one that is always true to its mission to provide a fair, transparent and ethical marketplace that benefits buyers and sellers.” @DorsetChamber

more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / NEWS

ETS is the new name driving MercedesBenz Trucks aftersales service in Dorset More than 25 years after he last worked for a member of the Mercedes-Benz commercial vehicle network, Colin Gale has re-established his association with the manufacturer – this time, though, it’s the name of his own business that’s above the workshop doors.

ETS Truck & Van, of Blandford Forum, Dorset, is the latest addition to Mercedes-Benz Trucks’ expanding roll call of Authorised Repairers. Its appointment in November means that locallybased operators of trucks bearing the three-pointed star and three diamonds badge of FUSO, another Daimler brand, will continue to receive the timely and efficient, customer-focused back-up they are entitled to expect.

The opportunity to partner with Mercedes-Benz Trucks followed the acquisition by ETS Truck & Van in October 2019 of an established commercial vehicle maintenance facility on a site of more than half an acre in Shaftesbury Lane.

The company, which already represents two other truck manufacturers at its head office location in Poole, immediately embarked on a major programme of much-needed refurbishment to the six-bay workshop – two with pits – parts department and offices, before reopening on an independent basis.

Colin and his son Darren, ETS Truck & Van’s Operations Director, approached Mercedes-Benz Trucks UK after learning that following the opening of its own flagship branch in Southampton, established franchisee Marshall Truck & Van 8

had resolved to shut its workshop in Poole.

That closure last month coincided with the installation of the Mercedes-Benz signage 15 miles away at ETS Truck & Van’s depot in Blandford Forum, ensuring continuity of representation and a seamless transition for locally based operators.

“We’ve retained the overwhelming majority of customers who’d been using the Blandford facility and were ticking along quite nicely, despite the Covid-related disruption,” recalled Colin. “But the chance to take a big step up by becoming an Authorised Repairer for Mercedes-Benz Trucks was one we didn’t want to pass up.

“It’s certainly put the icing on the cake. The manufacturer’s representatives were positive from the outset and our new operation really stacks up now from a commercial perspective.”

The Blandford workshop is currently open from 6am until 8pm on weekdays, and from 7am until noon on Saturdays. It is also the base for a Mercedes-Benz Service 24h van which is manned by dedicated technicians who provide round-the-clock emergency roadside assistance.

While Colin retains oversight as Managing Director, responsibility

January 2021 | Dorset Business Focus

for the day-to-day running of the operation falls to Darren, who is supported by Service Manager James Lalor Ricketts, and Group Parts Manager Ryan Parker. Other key members of the team include Administrator Rosie Goddard, who worked for the previous owner and is already a familiar figure to many customers, and Parts Advisor Lewis Coles and Delivery Driver Debbie Harvey, both of whom were recruited from Marshall Truck & Van, Poole.

“We have some great people who are proud to be representing the Mercedes-Benz Trucks brand,” continued Colin. “Our interest has always been in forging long-term relationships, by providing highquality maintenance, repair and parts services at sensible prices.

“The aim, as far as possible, is to be a ‘one-stop shop’ for customers.

To that end there’s a dedicated ATF (Authorised Testing Facility) lane at our Poole workshop that can also be used to MoT test

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Blandford customers’ trucks, and we have introduced additional services at the new branch such as tachograph installation and calibration, and brake testing.

We’re also aiming to add LOLER weight testing for tail-lifts and will continue to extend our offer as the business develops.”

Having served his apprenticeship during the 1970s, Colin joined the former MercedesBenz franchisee in Poole as a technician in 1986. Over the next eight years he rose through Service Advisor and Service Manager roles to become General Manager.

When he left in 1994 it was to launch his own venture with Darren, who was then 18. Trading as Euro Truck Services, and operating initially from a rented workshop, the pair grew their business quickly before signing-up with their first OEM – and adopting the ETS name – in 1997. www.etstrucks.co.uk

@DorsetChamber

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DORSET BUSINESS FOCUS / NEWS

The President’s Column

by Liz Willingham

Forest Holme Hospice delivers essential bereavement counselling thanks to grant giving charity Talbot Village Trust has donated £10,000 to support Forest Holme Hospice in providing counselling services to those experiencing grief.

As a result of the nationwide lockdown, the charity has moved it services online. Since mid-March, the counselling team at the hospice has provided counselling services to over 120 clients, with 60% of these being new referrals.

The virtual sessions with a qualified counsellor provide individuals with a safe space to explore their thoughts and feelings surrounding the loss of a loved one.

Paul Tucker, Fundraising & Communications Manager at Forest Holme Hospice, commented: “The COVID-19 pandemic has had a significant impact on families who are experiencing loss.

Due to rules around social distancing, people are often not able to have a proper funeral or be close to their relatives during end of life stages.

“Thanks to funding from the Trust, we have been able to help families navigate through an extremely stressful period. These sessions have proved to be essential during this particularly challenging time, and the need for them is reflected by the rapid increase in demand that we are experiencing.”

Funding from Talbot Village Trust was also used to purchase various resources for clients to help them navigate their grief, including recommended pieces of literature.

Russell Lucas-Rowe, Trustee of Talbot Village Trust, added: “The work Forest Holme Hospice do to support bereaved families is exceptional.

On behalf of the Trust I would like to say a huge thank you to all of the doctors, nurses and counsellors who work tirelessly to ensure all those who require help, have access to it during such a fragile time.”

Forest Holme Hospice provides end of life care and support to individuals with advanced cancer and other life-limiting illnesses.

The Hospice has a team of specialist care professionals who provide both practical and emotional support for adults and their families in a variety of settings. www.forestholmehospice.org.uk Talbot Village Trust is a grant giving charity that provides support to charities based in Bournemouth, Poole and the surrounding areas.

The Trust meets biannually and is accepting applications for funding from both previous and new applicants in the area before the Trustees meet in spring 2021. www.talbotvillagetrust.org

#GetBusinessDone

more news online - www.dorsetchamber.co.uk/news

The year is new.

The daylight hours are short. And as for everyone, the ‘WFH’ days are (still) long.

I finally walked the dog at 9pm today after a full day of online board meetings, team and client calls, a socially distanced ‘launch’ of a new Poole eatery, and project managing a builder doing maintenance on the house.

It was amazing… the walk, that is. Serene. It was pouring with rain and pitch black. But I’ve worked out that if you’re wearing the right kit, it’s like spending an hour inside the Calm app on the rainforest setting.

Seriously though, and the most important thing to acknowledge is….we are in 2021!!!!

2020 is SO last season. And good riddance as far as I’m concerned.

We shouldn’t forget what we have experienced though, and the learnings from the year just gone. Shouldn’t we continue to reflect?

These learnings and experiences will shape our decisions, based on doing the right thing, for many years to come if we are wise - both personally and professionally. What do we REALLY want to achieve ‘in the round’ this year? Focusing on our values, family, self-care, reflecting on our working lives - what offers an inspiration for the future?

The one theme I am going to plug here this month is (and I am starting to hear it more and more -YAY!)….is ‘things WILL get better and when they do….you better be ready!’

At our end of year British Chambers board meeting last month, our president, Baroness Ruby McGregor, suggested we think about a set of positives to reflect upon. Planning ahead is potentially going to be dogged with a little negativity as we really don’t know what to expect as the pandemic reality evolves. Breaking our forecasting down into shorter chunks may be a healthier approach if we can get away with it. We reap what we sow, so we must stay optimistic.

The highs are coming; are we up for catching the wave?

I also had the privilege of meeting legendary chef Marco Pierre White and his son, Luciano, at the media call of his first Luccio’s restaurant opening at Brewery Square, Dorchester. It was wonderful to see opportunity embraced, and for Dorset to be the destination of choice for this cool new brand, evolved from a fantastic legacy.

Marco was nothing but optimistic about the future. He talked about the Spanish flu after the First World War and how, at the time, our predecessors struggled for three consecutive winters. Once that moment had passed, the roaring 20’s and 30’s brought heady high times,

opportunity, and indulgence. He stressed, just like Ruby did, “there WILL be good times after this”.

My wish for you as we start a new year is to think about how you can be ready for the bright new future ahead. What is going to put you in pole position and make you resilient? Who can you nurture in your organisations to help you? If you think they may not be ready yet, consider them too young perhaps, well give them a chance to shine…they will surpass your expectations I bet you. The new order throws out the old rules. Be bold, be brave.

To enable our members and the business community in our amazing county to evolve we are pleased to share with you our ‘Fit for the Future’ initiative. Building resilience amongst our businesses is going to be key to the success of Dorset’s economic future. We want to provide a platform for members to champion their supportive and emotionally intelligent workplaces and acknowledge the stresses and strains of those leading our organisations; giving them the opportunity to ask for help when needed without judgement. If those at the helm are in good shape, then the workforces around them will inevitably be in the most productive form too. A lot of time has been spent in the engine room of this critical piece of work over the past few months with our member experts, Ouch Training, Dorset Mind, and Livewell Dorset.

We call it ‘THRIVE’ - a platform of ‘Champions’ from across the business community who are being trained to lend a sympathetic ear to those who may want to share their fears, frustrations, and struggles in a confidential and empathetic environment. Our Champions all share a desire to help, born out of their own experiences and observations. I am so proud to have seen so many come forward with their offer of support to help others in our business community. And really excited to see the difference they will make.

Dorset Chamber is the rightful place to host this ‘Fit for the Future’ hub; we know how strong the camaraderie and team spirit amongst our membership is. The ‘3am Club’ needs to be given chance to have a good night’s sleep! Together we will make it happen and get us ready for the roaring 2020’s!

With my very best wishes for a positive January, Liz 11

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DORSET BUSINESS FOCUS / PREMIER PARTNER NEWS

AFC Bournemouth announce extension to stadium naming rights agreement with official wellness partner, Vitality The Cherries’ home ground has been named Vitality Stadium since 2015 and with the new deal, it will remain so until the summer of 2023.

The current deal not only includes the stadium naming rights, but naming rights for three stands; Vitality Steve Fletcher North Stand, Vitality East Stand and Vitality Main Stand.

AFC Bournemouth and Vitality have enjoyed a hugely successful partnership over the past five years, benefiting supporters and the wider community.

The innovative health and life insurance and

investment company, which is a significant employer in Bournemouth, is also headline partner of the club’s Community Sports Trust, which delivers sessions to children and adults of all ages across sites in Dorset and the Isle of Wight.

“We are thrilled that we have extended our partnership with Vitality until 2023 and are looking forward to building on the success of the last five seasons,” said AFC Bournemouth commercial director, Rob Mitchell.

“Vitality is an important partner of AFC

looking forward to building on the success of

Bournemouth and shares our commitment to delivering initiatives which can be of benefit to our supporters and the wider community.”

Neville Koopowitz, CEO of Vitality, said: “We are delighted to be building on the longstanding relationship that Vitality has with AFC Bournemouth with this extension of our partnership, reflecting our continued commitment to the club.

“AFC Bournemouth plays an important role within the local community, promoting the benefits of being active and inspiring its supporters and beyond to live healthy lifestyles - values which align closely with Vitality’s core purpose, to make people healthier and to enhance and protect their lives.”

The partnership is in addition to Vitality’s existing role as official wellness partner of AFC Bournemouth Women, which was announced earlier this year.

the last five seasons

www.afcb.co.uk

We are thrilled that we have extended our partnership with Vitality until 2023 and are

more news online - www.dorsetchamber.co.uk/news

#GetBusinessDone

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Dorset Chamber Members share their new year advice.

Adapt ! Keep moving forward..

Tony Brown | Y-Not Finance

Focus. Do less better. Less is More.

Tim Watson | Traction Six

Give yourself permission to switch off. Your business will thank you for it.

Shirley Hensher | The Change Agent

Be the person you needed growing up.

Paul Kinkaid | Selfless Leadership

Be courageous every day and trust yourself to succeed and learn. You are enough.

Marie Smith | Sucesssmith

Be you - be the person you would like to do business with.

Laura Hitchcock | The Blackmore Vale

Believe in yourself but always be prepared to take good advice.

Shelley Alger | The Work Shop

Find joy in the simple things.

Samantha Morley | The Party Boutique

Stay supportive - sometimes you don’t realise the positive difference your words can make.

James Tourgout | Deep South Media

Take consistent new actions to achieve new results.

Jenny Lamski | J R L Coaching and Consulting

Choose something small you can do consistently every day to make a difference.

Ian Locke | Health and Fitness

If you are concerned about anything talk to someone.

Elaine Wilkins | Antony Batty & Co

Show kindness to others as well as yourself.

Claire Main | BCP Council

Do what feels right every day.

Andy Taylor-Whyte | The Inspiration Bureau

Do what you’re good at, let experts do what you’re not good at.

Andrew Longland | Futurum Consulting

You only have one body so make sure you look after it!

Paul O Connell | Bridge Health & Wellbeing

If you don’t Speak regularly to your accountant for valuable advice then its time to change advisor.

Heather Williams | Azets

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January 2021 | Dorset Business Focus

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#GetBusinessDone

Work Smarter not harder.

Helen Stacey | Aspire Jobs

Skills Are Strength.

So never stop learning.

Caroline Sharp | Exalt Training

Be brave, be kind.

Becks Neale Designer & Brand Consultant

@DorsetChamber

more news online - www.dorsetchamber.co.uk/news

15

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Mploy Healthcare launch new Training Academy Mploy Healthcare, having identified critical shortages of staff in the care industry decided to launch Mploy Healthcare Training Academy.

The Academy training will run from Mploy’s Head office training centre in Poole.

Mploy Healthcare Training Academy is available to anyone who would like to start a career within the Health & Social Care industry by offering a comprehensive training program and ongoing support.

Since 2011 Mploy Healthcare have been supporting clients across the whole South West providing Healthcare Assistants, Registered Nurses and other Allied Healthcare staff across many care sectors including: Residential Care Homes, Nursing Homes, Hospices, Hospitals, Day Centres, Rehabilitation Centres, Supported Living, Schools. Mploy Healthcare currently operates from Christchurch and Salisbury with further plans for new office locations.

Social care is about supporting people to maintain their independence, dignity and control. This includes providing personal and practical support to help people live their lives. Social care workers could be supporting someone with a range of disabilities, dementia or mental health conditions. A career in social care offers long-term employment prospects, with opportunity for promotion and progression as well as job security.

Mark Nash, Co-founder of Mploy says: “The care industry has always suffered severe staffing shortages but this year that problem has become even more apparent during Covid-19 pandemic. Also, we are mindful of challenges related to the new Brexit immigration rules and therefore we decided that it was important that we look at opportunities we can take to support the

industry as well as to grow Mploy.”

Anne Banks, Mploy’s Healthcare Director adds: “We are extremely excited to start the Academy. Adult social care is one of the few sectors where jobs are increasing, offering significant numbers of long-term career opportunities in the current job market. There’s an estimated 1.49 million people working in social care, and by 2035 we’ll need to fill around 580,000 more jobs. We feel it is a fantastic

opportunity to get involved now in building strong and sustainable workforce for the care industry. In addition to training new staff, we will also offer our existing staff regular learning and development that will ensure they remain up to date with best practice to provide the best care and support our clients.”

PROUD TO CARE! www.mploystaff.com

The care industry has always suffered severe staffing shortages but this year that problem has become even more apparent during Covid-19 pandemic. more news online - www.dorsetchamber.co.uk/news

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January 2021 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

Membership Rates 2021 #GetBusinessDone All prices plus VAT

Digital £120

Essential £245

Corporate £395

Premium £645

Elite £995

Diamond £2,200

Charities £225

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Connections and Marketing Upload news stories onto the website news portal Listing in magazine and online members directory Access to Simply Networking online meetings Access to networking breakfast / lunch events Access to Business Leader events Free use of boardroom at Chamber House* Dorset Business Focus Magazine posted Introduction to your business in Dorset Business Focus Magazine (number of words) Discounted advertising rates in Dorset Business Focus magazine Editorial considered for Dorset Business Focus Magazine (max p/a) Access to key contact member database Online event promotion *Up to 10 times per annum. Digital members can book at the discounted rate of £25+VAT per half day

Business Support £1,000,000 business legal insurance (up to £100,000 per claim)

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4 Tickets to Business Leader event Video introduction to your Business with Chief Exec/ Board member Member to Member offers on website or published in magazine

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International Trade Services 50% discount on international trade documents* (up to per annum) Access to documentation technical helpdesk

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Global introductions to international Chambers *Not applicable to Customs Declarations and most documents relating to shipments to the Middle East

All prices plus VAT

International Trade Services Only Membership 50% discount on international trade documents* (up to per annum) Access to documentation technical helpdesk

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Global introductions to international chambers No other Dorset Chamber services included, to upgrade see main membership rates above . *Not applicable to Customs Declarations and most documents relating to shipments to the Middle East

To join click www.dorsetchamber.co.uk/join or call 01202 714810 / 01202 714806 more news online - www.dorsetchamber.co.uk/news

Rates available from 1 September 2020 until further notice, subject to change, annual membership is non-refundable 10/9/2020 V2

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Member To Member Chamber Offers

Get a free audit of your website, app or digital product Discounted Breakfast, High Speed Internet and Unlimited Tea and Coffee at Kingston Country Courtyard

Our Sawmill Restaurant is open from 9:30am through to 5pm Monday to Friday for you.

High speed internet, power socket, free parking, unlimited tea and coffee with biscuits, 3 hours for a discounted Dorset Chamber member price of £12.50.

Just quote DCCI Available everyday till February 2021 Contact Tony Edwards on 01929 481066 www.kingstoncountrycourtyard.com

Spyrosoft is a global technology company with expertise in designing and delivering user-friendly digital products, including websites and apps.

Throughout January 2021, we’re offering a free audit of your company’s digital products.

This includes: Your business goals – Does your digital product meet them?

Conversion metrics – turning visitors into buyers Dropoff rate – where and why are you losing customers?

Usability and accessibility – designing for all users Navigation – are your visitors finding what they need?

Visual design – sometimes just making it work is not enough!

The audit will take place over one or two days and will be carried out remotely.

Contact Toby Pestridge on 01202 862311 www.spyro-soft.com

Y-not? Finance are offering a FREE financial well-being assessment and service to staff/ employees.

During these unprecedented times Y-not?

Finance will give advice on reducing your outgoings, including mortgage payment holidays, debt management and mortgage reviews. They will also access insurances to offer further help.

Y-not? Finance will donate 10% of any commission to FCCS (Ferndown Community Coronavirus Support.) A Ferndown based group supporting the local community.

Expires: 31st March 2021 Contact Tony Brown on 01202 912182 www.y-notfinance.co.uk

TheNonExec Limited acts for sellers on sale of Matara UK Limited Boutique exit advisory firm, TheNonExec Limited, is delighted to have acted for the sellers of industrial automation specialist, Matara UK Limited, in the sale to leading European industrial distributor Rubix Group, one of The Sunday Times HSBC Top Track 100 privatelyowned companies having a turnover of €2.3 billion.

Based in Dorset and covering the UK, TheNonExec Limited provides specialist sell-side support to company owners wishing to successfully exit.

Founded in 2010, the company now comprises a 15-strong team led by Managing Director, Justin Levine. The support team consists of various specialists in global 20

market research and forensic financial modelling.

Founded as a virtual business right from the outset, Justin Levine comments:

“Our view is that when it comes to expert guidance on the sale of a company, it is knowledge and not ‘bricks and mortar’ that our clients value. Our business model, right from the outset, was to create a virtual team of specialists that would enable us to provide a high-level of expertise, but not necessarily a corresponding highlevel of fees.”

When the pandemic forced the lockdown of many corporate finance firms in March and November, TheNonExec Limited

January 2021 | Dorset Business Focus

was able to give their clients a seamless service throughout.

This latest transaction was led by Managing Director, Justin Levine, who specialises in mergers and acquisitions for manufacturing and distribution companies. He noted: “Where other financial service firms had to scramble to make working from home effective, we were able to focus solely on our clients’ instructions. This enabled keeping all the deals we had in play moving forward. With several instructions likely to close in the next quarter, we hope to have more

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good news in the new year.”

Apart from strong expertise in the sales process, the key strength of TheNonExec Limited is identifying strategic partners – investors or companies that offer strong symbiotic alignment with a seller’s business.

For more details on company sales, please contact 01202 828 266

@DorsetChamber

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Dorset LEP appoints new Chair We are delighted to announce Cecilia Bufton as the new Chair of the Dorset LEP board.

Cecilia brings a wealth of private sector experience to the Board having worked for a range of businesses including multinationals and SMEs. She has enjoyed a successful 30-year career, in senior roles with responsibility for the strategic direction and financial performance of businesses in the UK and globally.

Cecilia’s main focus has been in strategic business development in the health and care sectors, most recently involved in developing innovative, digital technology enabled products and services that help change the way healthcare is delivered.

With her expertise, and an MBA in international strategic marketing, Cecilia is well placed to drive forward Dorset LEP’s ambition to put Dorset on the map to secure investment from the government and the private sector.

On her appointment, Cecilia shared: “I am delighted to be taking on the role of Chair at Dorset LEP. The impact of Dorset LEP’s investments, COVID-19 recovery initiatives, business engagement and careers education activities are being felt across the region and I look forward to representing businesses, using my expertise and experience to help drive forward this work.”

“I take on the role of Chair as we face some of the biggest challenges in business, in education and in our communities. Dorset LEP already has an excellent reputation for collaborative working and I accept the mantle with confidence that Dorset LEP and our partners really can make a difference for Dorset’s people, and as a place.”

“Having recently been awarded an additional £11.8m for local projects as part of the national Getting Building Fund, I look forward to seeing those progress and supporting Dorset LEP’s

Dorset LEP invests £194k in rural skills support Dorset Local Enterprise is committed to supporting the local rural and natural economy, particularly during the COVID-19 pandemic, and has invested £194,000 towards improving rural further education.

Local Growth Fund investment has been provided to enable two new infrastructure upgrades at Kingston Maurward College, a leading further education provider of land-based studies located near Dorchester, to provide a boost to rural skills development as well as helping to attract and retain talent to support the sector.

The first project will provide digital innovations such as the rollout of 5G and superfast broadband to improve the quality of education and increase capacity for students. The second ‘Green Classroom’ project will create a new environmental education facility at Hengistbury Head, providing a space for students to run engaging, original and inspirational activities involving the use of Augmented Reality.

Supporting this project is an evolving report on Natural Value, co-authored by Dorset LEP and Dorset Local Nature Partnership (DLNP) to support economic growth which is not at the expense for the natural environment, and underpinning the Dorset Local Industrial Strategy commitment to creating a programme of cultural excellence that enhances natural assets.

Lorna Carver, Dorset LEP Director, said: “Support for our local education and skills providers is not just a good thing to do but plays a major role in helping to get Dorset’s economy 22

January 2021 | Dorset Business Focus

back on track. Set in the heart of rural Dorset and attended by students from across the region, Kingston Maurward College is one of our key economic assets and we are pleased to be investing in projects that link so well with our priorities for supporting our rural economy and protecting and enhancing our high-quality natural environment.”

Luke Rake, Principal of Kingston Maurward College said: “As a vibrant and growing provider of land-based studies our student numbers have increased in recent years and are projected to

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work across our key sectors, skills initiatives, investment campaigns and our strategic work with local partners and Government. I am keen to get started.”

Deputy Chair, Sara Uzzell, shared: “Cecilia joins Dorset LEP at an important time for our region’s recovery. I am confident that her expertise will further enable Dorset LEP to make the most of future opportunities, drive productivity and attract investment into the area. On behalf of Dorset LEP and our stakeholders, I wish to thank former Chair of the Board, Jim Stewart, for his vision, leadership and commitment.” www.dorsetlep.co.uk

#GetBusinessDone

grow further. This latest investment from Dorset LEP will significantly improve college facilities, reduce ongoing costs and the risk of network failure, increase the speed of our network and most importantly, improve the student experience.”

Dorset LEP has already invested £900,000 of Local Growth funding towards a new cuttingedge agritech training facility at the college as well as provided a £250,000 Growing Places Fund loan for a new café and play barn within its Animal Park and Gardens.

The college is also set to receive a proposed allocation of up to £3.5 million for a new University Centre and Rural Business Development Hub as part of Dorset LEP’s award from the Government’s new Getting Building Fund. www.dorsetlep.co.uk

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@DorsetChamber

more news online - www.dorsetchamber.co.uk/news

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January 2021 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

New Faces, New Places

#GetBusinessDone

Celebrating new roles being filled within the Members of the Dorset Chamber

Strategic appointment to bolster sales drive in Gallagher’s Poole office A-One Insurance Group welcomes Anna and Emma

Anna Groves joined A-One in September 2020 and has over 23 years of experience within the financial services sector.

Anna enjoys resolving problems for those in difficult situations.

"I decided to join A-One due to the high morale, the support they offer their staff and above all else, the exceptional service they provide each and every client with. Each client is treated the same and of the same, high importance."

Emma Rees joins A-One’s commercial team with over 30 years of experience within the insurance industry. Emma has really settled in well and enjoys the variety of clients she works with. The role involves maintaining close relationships with clients and also Business Development Managers, whilst delivering a professional service at all times.

Ellis Jones Solicitors strengthened its Contentious Trusts and Probate team

Regional law firm Ellis Jones has welcomed Solicitor Jesamine Somerville – an expert in Will and Inheritance Disputes – to its specialist Contentious Trusts and Probate team supporting clients in what can often be complex and stressful cases.

Gallagher has welcomed Ian Dimpsey as a new Senior Development Executive to its Poole office, to support the continued growth of its client base in the region.

With 30 years’ industry experience, Ian is responsible for attracting new clients based in the local area. www.ajg.com/uk

www.ellisjones.co.uk

www.aoig.co.uk

Lester Aldridge Strengthens Family Team

South Coast business and tax advisory firm, Inspire, is pleased to announce two new appointments: Charlotte Elliott as Client Services Supervisor and Andy Mallett-Knight as Tax Adviser.

Laura George joined leading regional firm Lester Aldridge at an Associate level, where she brings many years’ experience helping clients resolve all aspects of family law issues, including separation agreements, divorce and dissolution proceedings, financial claims arising from divorce, variation of maintenance, injunction proceedings and private children matters. Laura is focused on achieving the best result for her clients and supporting them through what can be a difficult chapter.

www.inspireaccountants.co.uk

www.lesteraldridge.com

Enhanced continued growth and expansion

Enhanced pride themselves on customer experience, which is fundamentally built on the expertise and professionalism within the team.

Continued growth has resulted in further expansion within the Infrastructure department. We are therefore very pleased to welcome Maria Plevin, Anthony Chester and Jordan SiegHogg. www.enhanced.co.uk

Woodmace Ltd, civil engineering and groundwork company expands with new roles

Inspire welcomes two new members to the team

Claire Burden joins Smith & Williamson

Erika Markham joined as Business Development and Marketing Manager, targeting new opportunities as well as driving business growth and raise market awareness.

Paul Charity joins as Safety, Health, Environment and Quality Manager (SHEQ) bringing a wealth of experience and drives the focus on health & safety.

James Dauncey joins as Commercial Manager and brings with him a wealth of experience from client side and commercial awareness.

Business turnaround specialist Claire Burden has joined financial and professional services firm Smith & Williamson as a Partner in its national advisory consultancy business.

Based in the Southampton office, Claire will develop both Smith & Williamson LLP’s advisory and turnaround offering, supporting businesses that are experiencing underperformance or financial pressure.

www.woodmace.co.uk

www.smithandwilliamson.com/en

more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / NEWS

Actisense Director appointed

by Dorset Chamber to sit on their Board Lesley Keets, Chief Operating Officer at Actisense, the Poole-based marine electronics specialists, has been invited to sit as a nonexec Director on the board of Dorset Chamber.

Mrs Keets, who has been with the award-winning marine-tech company for over 13 years, has helped to steer the business operations and grow the Actisense team. The company have won a number of Dorset Business Awards as well as British Chamber awards, for their business strategy, growth and as leading employers.

Dorset Chamber Chief Executive Ian Girling commented: “We’re delighted to have someone of Lesley’s calibre and experience join the Chamber Board. In particular, she brings a great deal of expertise from the engineering and manufacturing sectors, as well as a huge amount of enthusiasm and strong business acumen to our board. Dorset has some of the country’s most successful engineering businesses based here, and we’re incredibly proud to have that talent represented on our board.”

Lesley Keets added: “We’ve been members and engaged with the Chamber for such a long time now. I’ve seen first hand the impact and positive influence they’ve had on our and other local businesses.

It’s an honour to have been asked to join the Chamber’s board and I look forward to being able to contribute to that soon.”

For more information about Actisense, visit www.actisense.com For more about the Dorset Chamber, visit www.dorsetchamber.co.uk

New Bournemouth office for leading Accountants and Business Advisory firm One of the UK’s fastest-growing accountants and business advisory firms has opened a new office in Bournemouth to reflect the firm’s expansion in the South.

Azets, previously known as Wilkins Kennedy in the South and South East of England, recently opened their Bournemouth office at Oxford Point, in the prime office area of Lansdowne.

The rebrand to Azets incorporated other UK leading firms and creates a major presence in the UK accounting and business services market, with the scale and reach to serve businesses digitally and in person from the UK’s largest network of local offices.

Heather Williams, who joined the firm in May as Tax Partner and will head up the new Bournemouth office, said: “I am absolutely delighted to be bringing Azets to Dorset. I have worked in the local market, advising Owner Managers and Private clients for over 20 years, so know the local business community will really value a firm of this calibre investing in Dorset.

It is exciting to have a firm with such depth and breadth of specialists dedicated to SMEs coming to the county and we are looking forward to working with the fantastic businesses that are based here. Azets focus on building trusted client relationships and we put client service at the heart of everything we do, something which has been recognised recently, with the firm 26

January 2021 | Dorset Business Focus

recently winning ‘Accountancy Firm of the Year’ at the FD survey 2020 Excellence Awards. To be assisting in bringing Azets into Dorset is an absolute privilege and having a local presence will reinforce the already existing relationships that have been developed from the team in Southampton.”

Michael Wesley, an Audit Partner based in the Azets Southampton office, will be spending some of his time working out of the

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Bournemouth office and commented: “Azets will be the largest national firm to be based in Dorset, something the team are very proud of. Azets are committed to offering a local and personal service through our local office network, so opening this new office in Bournemouth provides us with the perfect opportunity to serve clients in the local market.” www.azets.co.uk

/dorsetchamber

@DorsetChamber

#GetBusinessDone

- Advertising Feature -

Already claiming R&D tax credits?

This is an annual cashback opportunity that many innovative businesses will be aware of. Even if you have made a claim in the past, there is every chance it can be improved on. This is an additional cash flow benefit that may be especially useful to businesses during the pandemic. You may be eligible for around 200% more than was claimed. How? Rob Sowden of consultancy Business Cash Enabler advises: “Some businesses have received small amounts via a DIY claim or a claim compiled by their accountant, however, there is almost always additional cash benefit available, based on a detailed technical appraisal of the innovation activities.

Receiving something back from HMRC is deemed as ‘success’, often without realising they left a pile of cash on the table.

Business owners/directors should ask themselves: • Did our company submit its own claim?

• Did the person/s assessing the claim fully understand the legislation?

• Were they aware of ALL qualifying activities, or did they focus on one or two key projects?

• If our accountant compiled a claim, did they carry out a detailed technical assessment,

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or did they ask us to write the technical report?

• In reality, did we do much of the work and then we were charged a fee for the work we did ourselves?

• Are we confident that if HMRC raise an enquiry that we and/ or our accountant can defend the claim?

Of course, HMRC won’t know to point out if you have under-claimed, but they may determine that ineligible costs were claimed and seek repayment of some or all of the benefit received, potentially up to six years later. It’s a fair and most generous scheme but it does have rules.

Much safer to use a specialist claims management provider that assigns a technical analyst to assess all qualifying activities, write up both technical and financial reports and deal with any enquiry handling arising, all as part of a no-win-no-fee model, thereby posing no financial risk or loss to a business.

January 2021 | Dorset Business Focus

I have directed many businesses to a specialist provider that assigns a technical analyst and has a record of uplifting average values by 200% on claims already submitted. A free appraisal of claims already submitted is available. If there is nothing else to claim, there is his nothing else to do, and no fee, but it gives peace of mind. In the event that there is more, the provider will only charge its success fee on the additional benefit identified. Nothing to lose, everything to gain. If you haven’t claimed at all and are eligible, then there could be tens of thousands on the table, still within the 2-year claim window. If a year-end is looming, acting well ahead of that is critical to avoid potential loss of an entire year’s benefit.”

To help businesses evaluate eligibility headlines the following questions may be useful: • Do you design and make new products?

• Do you seek to improve processes, services, materials or devices?

• Do you make prototypes or perform testing?

• Do you develop software or IT solutions?

• Have you invested in failed projects or developed products that were never launched?

• Do you employ any staff with a technical or scientific background?

For more information visit www. businesscashenabler.co.uk

To arrange a free eligibility check send a request to: enquiry@ businesscashenabler.co.uk or call Rob Sowden on 07732 627085

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Leader of Ouch Training appointed to provide global support to leading health and safety body Simon Cassin, CEO of Ouch Training, has strengthened his longstanding relationship with the leading health and safety body, IOSH, by becoming a Topic Advisor for its Continuing Professional Development (CPD) programme.

Simon will be supporting IOSH’s (Institution of Occupational Safety and Health) members who are looking to develop themselves through the CPD programme. Specifically, he will be an additional source of expertise, helping the IOSH CPD team to recognise and share appropriate sources of training, academic papers, websites, books and podcasts.

Commenting on his role, Simon said: “I am extremely humbled to have been offered the opportunity to support the IOSH members. I have always championed the value of greater understanding and application of morality and ethics within the industry, and it is fantastic to be given this chance to continue working with an internationally recognised body.”

The topics of applied philosophy and psychology in the workplace are relatively new

to the health, safety and wellbeing industry, but after many years of academic study and practical experience, Simon has sparked a wider interest in the topic from the sector.

Throughout 2020, Simon delivered several webinars surrounding applied philosophy and morality and ethics within the health and safety industry. During these oversubscribed sessions, Simon encouraged listeners to consider the bigger picture behind socially accepted norms in the sector, bringing in ideas from philosophical thinkers such as Walzer, Plato, Aristotle, Hume and Kant.

To complement this role, Ouch Training is launching a series of philosophy and psychology-based courses. The programme will not only apply to workplace health and safety, but will also consider fundamental aspects of

understanding and application of morality and

employee and customer relationships across various areas of business.

The first course being offered by Ouch Training is called ‘An Introduction to Morality and Ethics’. The programme is designed to bring together practical applications of ethical concepts, with common examples of moral dilemmas to show how a business can use an ethical framework to achieve and maintain ethical standards. The course is aimed at businesses managers and leaders who seek to develop greater knowledge and understanding of how ethics and morality can enhance and enable their day to day business objectives.

Ouch Training delivers bespoke health, safety and wellbeing training to a wide range of businesses. The company has two branches, one on the south coast and another in Manchester. The company’s flexible nature and online learning platform allows for training sessions to take place with candidates across the globe. Emphasis is placed on facilitating a memorable learning experience which is both enjoyable and worthwhile.

ethics within the industry

www.ouchtraining.co.uk

I have always championed the value of greater

more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / NEWS

#GetBusinessDone

NEW MEMBERS

#GetBusinessDone

Azets

Dragonfly Wellness Dorset

EquipAxxess Limited

Oxford Point, 19 Oxford Road, Bournemouth, Dorset, BH8 8GS 02380 247070 www.azets.co.uk Azets is an accounting, tax, audit, advisory and business services group that delivers a personalised service, both digitally and at your door. We help companies and organisations of all shapes and sizes achieve their personal and business ambitions. Whether you’re a start-up or a blue-chip, we save your precious time - so you can focus on what you do best.

35 St Georges Road, Shaftesbury, Dorset, SP7 8NJ 07979 052236 www.dragonflywellnessdorset.com We facilitate learning in the field of mental health and wellbeing. Our expertise is in providing practical resource-based facilitation and coaching to support individuals and organisations to develop a positive culture around mental fitness.

2 Willow Close, 46 Branksome Wood Road, Bournemouth, Dorset, BH4 9LA www.equipaxxess.com 01202 768383 EquipAxxess Ltd is a procurement company with objectives to offer our expertise with the most time and cost effective service.

Gemini 2000 Ltd

Market Makers

Futurum Consulting Ltd 62 Nicolson Vale, Longhedge, Salisbury, Wiltshire, SP4 6SZ www.futurum-consulting.co.uk 03333 399926 We offer business and technology consulting services to small and medium size businesses and charities. Specialising in Digital Transformation Projects, System Implementations, Integrations and Automations.

We help business owners, directors and managers to free up resource enabling them to grow the business.

Unit 7 Vitrage Technical Park, 27 Witney Road, Poole, Dorset, BH17 0GL 01202 666700 www.gemini2k.com Gemini 2000 Ltd is an electronics manufacturer, specialising in developing NFC-based technology and offering a range of contactless payment, smart ticketing and access control readers. Launched in 1997, the company is now a leading UK-based manufacturer, developing innovative hardware and software solutions from our headquarters in Poole.

Monmouth Road, Dorchester, Dorset, DT1 2DG 07733 368386 Market Makers is a business growth specialist for the most innovative and emerging companies in the renewables, smart tech, hospitality, property and marine industries.

Squire Technologies 64 High West Street, Dorchester, Dorset, DT1 1XA 01305 757314 www.squire-technologies.com Squire Technologies are an independent telecoms vendor based in Dorchester, who develop and deploy core network software products for telecom operators and CSP’s all around the world.

Treenhill Consulting Treen Farm, Sherborne, Dorset, DT9 6HZ www.treenhill.co.uk 03300 0010030 Providing quality, HR Support & Consultancy to SME's. With services which can all be tailored to suit your business’s specific needs

NFU Mutual West Dorset 7 Fleet Street, Beaminster, Dorset, DT8 3EF 01308 862774 www.nfumutual.co.uk/beaminster Mutual. It’s a small word but it means an awful lot.

As farming has diversified, so have we.

Building relationships with all kinds of business sectors, we can offer Insurance, Pensions, Investments and Risk Management Services appropriate to meet needs.

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Wavecrest Capital Ltd

Violegen Unit 14, Brixey Business Park, Fancy Road, Poole, BH12 4PZ www.violegen.com 01202 026656 Violegen manufactures & supplies a range of approved British designed & built high-intensity mobile UV-C room Sterilisers which kill 99.9% of airborne + surface viruses & bacteria, in a range of indoor environments. Including Coronavirus COVID-19, influenza, e.coli and norovirus. /company/dorset-chamber/

Wilson House, 2 Lorne park Road, Bournemouth, Dorset, BH1 1JN 01202 779147 www.wavecrestcapital.co.uk With direct access and relationships with 300 UK lenders including all challenger banks and alternative lenders, we offer the widest range of property and business funding solutions….. quickly. No upfront fees, full packaging and application management until your funds released

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EU citizens across Bournemouth, Christchurch and Poole reminded to apply for settled status EU citizens who live and work in Bournemouth, Christchurch and Poole are being reminded to apply for settled status if they wish to stay on in the area after the UK’s exit from the EU. Dorset is in the top ten UK areas for the number of EU citizens living and working locally.

The deadline for the EU Settlement Scheme status is 30 June 2021, but BCP Council is advising eligible EU citizens to apply as soon as possible. After this deadline, EU citizens who have not secured settled status will lose access to the benefits and services they have currently.

Earlier in 2020, BCP Council wrote to around 9,000 residents identified from the electoral roll as being EU citizens to encourage them to apply for settled status. Many are working in the health and social care or hospitality sector and the council is actively reaching out to these residents.

The council has also ensured that all eligible looked-after children and care leavers within the care system have been supported to secure settled status as part of our wider child protection responsibilities. Any new children in the care system will similarly be supported to secure settled status.

Councillor Drew Mellor, Leader of BCP Council, said: “EU citizens living and working in our area make a fantastic contribution to our local economy, culture and diversity and we want them to continue to do so after Brexit.

“We urge our EU citizens and their families to apply for the EU Settlement Scheme as soon as possible, to ensure they can stay on to live and work here. The settlement scheme will protect their rights after the EU transition period, including access to healthcare, benefits and pensions.”

EU citizens and their families have until 30 June 2021 to apply to get settled or pre-settled status for the right to stay. BCP Council is advising them not to leave their application to the last minute, in case there are any complications with their application.

The application can be done online www.gov. uk/eu-settled-status Anyone needing assistance with completing their application can get support from specialist help teams at Citizens Advice Bournemouth, Christchurch and Poole www.citizensadvicebcp.org.uk www.bcpcouncil.gov.uk 32

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Local firm trailblazing new safety cameras across the UK With many businesses looking to bounce back from the impact of COVID-19 in 2021, local company Safe & Secure Compliance Ltd are receiving nationwide interest in their DoorSentry camera screening product. The company have engaged Dorset Chamber member IMS Group to drive their targeted marketing campaign across the UK. The Poole based company have developed ground-breaking technology that could provide the answer to protecting businesses and organisations as they open their doors to more visitors.

The technology, first developed twenty years ago for the UK military, offers secure door monitoring and incorporates ‘fever-cam’ technology, all of which is linked to a sophisticated and powerful backend.

The company produce a range of advanced safety equipment such as technology to monitor and protect water systems from the threat of Legionella. But it’s been their DoorSentry product that’s been flying off the shelves during 2020.

DoorSentry is a clever gadget that uses facial recognition combined with thermal imaging technology to help protect businesses, not only from unauthorised entry, but also entry of those who may be sick and who present a risk to others within the venue.

The sophisticated cameras are sited at entrances and read the persons temperature automatically while they sign into the track and trace using an app on their mobile phone. No human contact is experienced, so if the person is identified with a high temperature possibly as a cause of COVID-19 or even just flu, the camera will advise them that they cannot be granted access.

“We wanted to market a system that not only helps businesses to keep staff and visitors safe but also helps them to manage their premises more effectively” said Managing Director Richard Marshall, “The DoorSentry product helps regulate how many people are in the building at any one time and because of the facial recognition functionality, it means repeat visitors don’t have to keep signing in, the system automatically recognises them.

“There’s been huge take-up in Dorset giving us the platform to roll /company/dorset-chamber/

out our products across the UK” said Richard, “IMS Group had the business intelligence and data we needed to really drill down to the target sectors we needed to reach and put together an intelligent and effective strategy – it’s proved really successful, hence why we’re now looking to expand nationwide.”

The system also claims to help businesses manage staff attendance and absenteeism among other benefits. If and when Coronavirus becomes a distant memory, the Fevercam technology will still continue to protect businesses from future viruses and even flu, estimated to cost British business 7.6 million working days and £1.35billion per year. The cameras will prevent sick staff members turning up for work and infecting healthy staff members or even patients.

The pioneering company have also developed systems that enable businesses to monitor energy and water usage across multiple sites and even supply disinfecting units that kill germs and viruses through the use of UV light sources.

More information can be found at: www.safesecurecompliance.com

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Affiliated Town Chambers Dorchester Chamber for Business

www.dorchesterchamber.co.uk We play an active role helping to promote local business and enterprise, representing a wide range of businesses both large and small. Our priority is to help our members work together to boost trade. In addition, we are also working with community partners on our Retain & Retrain campaign to promote apprenticeships and similar initiatives to further enhance employability in Dorchester.

Bridport Chamber of Trade and Commerce - Bridport Business

www.bridportbusiness.org.uk A Voice and a Champion for businesses in Bridport.

Our mission is to ensure that Bridport provides the ideal environment for businesses to thrive and supply the goods and services the town and surrounding area need to remain economically vibrant.

Our vision is that the Chamber will represent and work with the business community and others to promote the town and increase prosperity for our members.

Membership provides access to networking events, email updates, free online promotion and the chance to raise the profile of your business.

Ferndown Chamber For Business

www.ferndownchamber.org.uk Ferndown Chamber For FERNDOWN Business works tirelessly to CHAMBER FOR BUSINESS make Ferndown a great place to do business. We work with the Town Council and local organisations such as the Rotary Club to put on events in the town to bring the public and businesses closer together whilst promoting the town in a positive way.

Shaftesbury Chamber of Commerce

www.shaftesburychamber.co.uk The Shaftesbury Chamber has around 100 members from its two business parks and independent High Street businesses. They hold monthly networking meetings and are very active in the development of the town’s economy. Unlike many other towns, Christmas lights and activities are entirely run and paid for by Chamber members.

Sherborne Chamber of Trade and Commerce

www.sherbornechamber.co.uk The Sherborne Chamber of Commerce exists to promote its members’ businesses and the wider business community. It has a membership in excess of 150. The Chamber is involved in just about every event that takes place in the town, supporting the Sherborne community, attracting media interest and creating a memorable experience for visitors to the town.

SturBiz - Sturminster Newton Chamber of Commerce

www.facebook.com/SturBiz The Sturminster Newton Chamber of Commerce was set up in 2018 and named SturBiz for simplicity. Its Mission is to promote and enhance Sturminster Newton and surrounding area’s economy and its businesses and support a thriving and effective business community.

Swanage & District Chamber of Trade

www.swanagechamberoftrade.co.uk Swanage Information Centre won another award in the South West England Tourism Excellence Awards and now holds a Gold and Bronze Award for Visitor Information Service of the Year. Swanage Town Council has funded and refurbished the Information Centre and four of the twelve toilet blocks in the town. It is great to see in this current climate investment in facilities that give a better visitor experience for people visiting Swanage.

Weymouth & Portland Chamber of Commerce

www.wpchamber.co.uk The Chamber has been supporting firms in Weymouth and Portland for almost 90 years.

We’ve helped many people to find their feet in the local business community, by providing an environment where they can connect with likeminded people.

In recent years we’ve represented the concerns of businesses to the local councils, contributing to a significant cut in the cost of car parking charges. #GetBusinessDone

Lewis-Manning Hospice Care welcomes on board new Trustee talent Lewis-Manning Hospice Care has appointed a new trustee to join its Board.

CEO Clare Gallie said, “As a charity we have been through the process of evaluating business needs and identifying potential gaps in our Board structure. This led to us advertising for a Trustee with finance leadership expertise. As a result, we are delighted to welcome on board David McDonald who brings with him a wealth of talent to our organisation.

“David McDonald is a well-known local

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business leader, President of Christchurch Rugby Club and Chair of the Vistage Executive Peer Advisory Group for local business owners, in and around Dorset.”

Commenting on his new appointment David advised, “I have built up many years of experience as a Managing Director in a multitude of businesses. However, I decided to give up the corporate world to focus on the things that I love doing - I am now an Executive Coach, facilitate a group of successful business leaders and deliver respite foster care with my wife. I also wanted to do more for the local community so when I became aware of this Lewis-Manning Hospice Care voluntary role I jumped at the opportunity to apply my business skills to a local charity.

“I met Clare online when I created a local peer group to support businesses through the lockdown. I am very impressed with what Clare has already done to move the charity forward and I am looking forward to being involved in the great plans that she and her team have for the future.”

About Lewis-Manning Hospice Care Lewis-Manning Hospice Care is a charity established 28 years ago, providing extraordinary care to patients and their families facing a lifelimiting illness across Poole, Purbeck and East Dorset. We offer a range of free hospice care services aimed at helping people to live well through their illness, closer to home.

These include: • Day hospices, virtual and in person • Creative arts & wellbeing support • Lymphoedema clinic for cancer patients • Better breathing clinic • Family bereavement & support Every year we support nearly 500 local people and we develop new services, based on patient need and identified gaps in the area.

To do this we need to raise over £1.6m every year. Without these funds we could not exist.

Our important work increases people’s physical and social well-being, reduces isolation and loneliness, supports people to stay in their homes longer, and alleviates the huge pressures on family and carers. www.lewis-manning.org.uk 35

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Celebrating 20 years of LA Marine Leading law firm Lester Aldridge is celebrating the 20 year anniversary of LA Marine, its specialist marine and shipping law team.

LA Marine offers expert legal advice to the shipping, logistics, superyacht & leisure marine sectors. It is recognised as one of the leading marine law practices based predominantly outside London, although all members of the team use the firm’s London office on a regular basis to meet with London based clients.

The team’s client base spans the globe and a wide range of disciplines, including insurers, banks, charter companies, vessel owners and operators, in both the commercial shipping and leisure marine sectors.

In 2000, Lester Aldridge recruited three experienced shipping lawyers to work out of

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the firm’s newly opened office in Southampton.

Three quickly became four, all of whom had previously worked at highly respected and wellknown shipping law firms in London and two of whom had previously been partners. The team adopted the name LA Marine and set about establishing the first dedicated shipping and marine law practice in Southampton.

Whilst only Russell Kelly remains from the original team, LA Marine was strengthened significantly by the recruitment of Linda Jacques in 2004, who, like Russell, had significant previous experience at leading shipping firms in London. Russell and Linda are now assisted by associate solicitors Jennie Harris and Lucy Goff, both of whom have significant experience in the sector.

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Russell Kelly, Head of LA Marine, comments: “LA Marine has gone from strength to strength and we are proud to celebrate 20 years of successful business in 2020. We look forward to working with our clients for many years to come.” www.lesteraldridge.com

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Electric Cars

- What are they all about then?

Like it or not, we will all be driving electric cars/ vehicles in the not too distant future. 2030 is only nine years away now and the Government has made it very clear to manufacturers what they need to do.

An Electric Vehicle (EV) is deemed to be a vehicle that you can charge externally. Here is a brief outline of the most common types currently available: Pure electric cars (known as BEV’s – battery electric vehicles) where the battery is the only power source. (An example of these are – Nissan LEAF, BMW i3, Volkswagen ID3, Tesla, Jaguar i-Pace, Polestar 2, etc).

Plug-in hybrid (known as PHEV’s – plugin hybrid electric vehicles) whereby they have a battery and internal combustion engine (ICE) with a motor and/or engine providing drive. (An example of these are – Mitsubishi Outlander, BMW 330e, Hyundai Ioniq, Volkswagen Golf GTE, Mercedes A250e, etc).

So, what’s the difference in cost to run compared to a conventional car?

Below are average figures to provide a rough idea of the difference in costs based on pence per mile: • Internal Combustion Engine (ICE) – 16p • Plug in Hybrid (PHEV) – 11p • Battery Electric Vehicle (BEV) – 3p What about charging and how long does it take?

Many people are opting to have a home charging unit installed. In our opinion this is a great idea, especially as it is still possible to take advantage of the government grants available. Depending on what type of home charger you go for will determine the cost and how quickly it will charge the car.

For example, a 3.6kW (kilowatt) charger will cost circa £449 (inc VAT and installed) and would fully charge a Volkswagen e-Golf in under 10 hours. A 7kW charger is circa £529 and would charge the same car in under 6 hours. (Please be aware this is just an example and different cars will take different lengths of time to charge).

Some of the fast chargers available at supermarkets, shopping centres and fuel stations could charge an e-Golf to 80% of its capacity within circa 30 minutes.

Government grants are also available for workplace charging points and a great deal of information (for both private and businesses) can be found here - https://www.gov.uk/ government/collections/government-grantsfor-low-emission-vehicles 38

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How can I find out where the charging points are in case I need one when I’m out and about?

There are now 6,382 more devices at 4,087 more locations than this time last year and this will continue to grow significantly over the next few years.

One of the best websites for finding out what is near to you or how you can plan a route if you are going on a journey is www.zap-map.com So how far will an electric car travel on a full charge?

There is a phrase known as Range Anxiety – ‘the fear that a vehicle has insufficient range to reach its destination leaving the occupants stranded’.

This is by far the biggest concern for most people and in some circumstances can mean the difference between establishing if an EV is the right vehicle to go for or not. One thing is for sure, EV’s travel a lot further now than they did just a few years ago and the rate at which the technology is moving forward is staggering.

Below are examples of some of the ranges achievable from a variety of different manufacturers: •

BMW i3 – 193 miles

•

Hyundai Kona 64kWh – 299 miles

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Mercedes EQC – 259 miles

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Nissan LEAF 3.ZERO e+ - 239 miles

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Peugeot e-208 – 217 miles

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Tesla Model 3 (Long Range) – 348 miles

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Vauxhall Corsa-e – 209 miles

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Volkswagen e-Golf – 144 miles

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Volkswagen ID.3 – 205 miles

•

Volvo XC40 Recharge – 250 miles

As you can see there is a big variation in the distances covered, but for most people, there is now an EV available which is suitable and worthy of consideration.

Many forget an EV does not need to be fully charged. Many users “top up” the charge to 80% as this is quick and gives them with a sensible working daily distance.

To give you an idea of the growth in registrations of EV’s, in 2013 there were 6,000 on our roads, in 2018 this number grew to 195,000 and by 2023 it is predicted there will be over 1 million. /company/dorset-chamber/

Are electric cars a good idea for company car drivers?

Potentially, yes, very much so.

The government is very keen to get more and more people into zero emission cars as quickly as possible. One way to encourage people is to make EV’s as tax efficient as possible, therefore, from this current tax year, the company car tax payable for a car which has zero emissions is zero. Yes, you have read that correctly, no matter whether you are a lower or higher rate taxpayer, you will not pay any tax for having a company car if it is pure electric! Even if it is a Hybrid car the tax is very low compared to a petrol or diesel engine car.

There is also a great benefit to the employer as there is no Class 1a National Insurance payable either.

You may be thinking the tax payable will go up in the future which is a fair assumption, but, the government has confirmed the tax payable will only rise to 1% (of the cars P11d value) for the next tax year, 2% for the following tax year and will remain unchanged until 2025.

Some employers have seen this low rate tax as a way of potentially giving their valued employees a pay rise (by replacing their ‘normal’ car) without actually giving them a pay rise as their net income can increase significantly per month.

What about the cost of an EV, I hear they are very expensive?

Most electric cars are still benefitting from the government grant of £3,000 off the list price and many of the EV’s funded via a leasing contract are now significantly better priced than they were a couple of years ago.

You also need to factor in the fuel savings available and whole life costs such as servicing, etc, as all these factors are essential to consider before disregarding the EV option.

Summary Hopefully, you have learnt a bit more about electric cars having read this article. Please be aware this has been written to provide a brief overview and there are a lot of considerations before committing to an EV, but we all need to be thinking about it whether we make the change now or in say 5 years time. #GetBusinessDone www.dorsetcarleasing.uk

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A word from the wise For most of us 2020 was a year best forgotten.

However, in business we always find ways to look forward, and what better time to do that than the New Year? Whether it's seeking out new opportunities or reshaping our businesses, meeting existential perils with ingenuity and information is par for the course.

Dorset Business Mentors have been helping local businesses meet their challenges and plan for the future for more than 15 years, so we wanted to start the year by sharing some of our mentors' wisdom with a view to inspiring you.

Business Mentoring Business mentoring goes beyond formulas, templates and business models to 1:1 relationships focussing on motivations, goals, strategy and skills development.

Businesses need to evolve, change and renew, often in ways that are outside the experience of the founder. A good mentor has been there and can help develop strategy, challenge and inspire confidence. Furthermore, mentoring is a cost-effective way to import experience and insight into your business.

Dorset Business Mentors Dorset Business Mentors is a highly experienced syndicate of volunteers, all successful businesspeople who want to help others. Furthermore, local authority support means you can get access to insights and experience that might be unaffordable or unavailable elsewhere*.

And, our work is underpinned by a professional framework, ensuring safety, effectiveness and confidentiality.

'You mentioned something about wisdom….?'

Whatever your next move, there is good reason to get in touch with us. Put crudely, our 130 mentors share around 4-5,000 years of business experience!

Very little is new in business '…recessions, technology, bad payers, staff, setting up for the first time….have all happened before. Mentor experience can be applied to help make decisions. Not to direct but to support and not to advise but to help discover and discuss options.'

David Barker – Mentor and Chairman, Miad Healthcare

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•

•

Know thyself It might be world domination or a fulfilling work/life balance, but having clear goals and knowing why you're in business is crucial to feeling rewarded.

'It is essential to get to the know the business owner/s personally; their purpose…ambition, relevant context that may affect how they approach decision making. The best I’ve had so far is ‘to buy an Aston Martin’, that I understood!' David French – Mentor and ex-Director, Hall and Woodhouse

Reach Out Whether you are interested in working with a mentor, or are interested in helping business succeed, we'd love to hear from you.

Visit us at www.dorsetbusinessmentors.uk/ contact-us or call us for an informal chat on 01305 221 268 *Prices start at £200+vat for the year

It's ok to say 'I don't know' 'As a business owner you are expected to have all the answers all of the time, and so I think our greatest strength is to be a nonjudgemental source of confidence. Often it is just allowing time for my mentees to reach their own conclusions, but my relationship with them means they reach it quicker and more decisively.' Sally Pritchard – Mentor and Proposition Consultant

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WE HAVE LAUNCHED OUR NEW WEBSITE www.dorsetview.co.uk The new home of mags4dorset.co.uk

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Local insurance broker celebrates 6th year in business Local independent insurance brokers, Coversure Poole, celebrates its sixth year in business this week. Founded in 2014 by local entrepreneur John Palmer, since opening it has grown rapidly and now employs six people Six Years In Business, Six Award Wins When John opened the Coversure Poole office at 96 Ashley Road he did so in order to offer the community an accessible and affordable insurance service. His team’s commitment to service has led him to win six awards at the National Insurance Awards, including ‘Broker of the Year’ twice and allowed him to open a second

office in Weymouth.

“High Street businesses can still thrive” Commenting on the anniversary, John said: “In common with most business owners, 2020 hasn’t been easy, but thanks to our customers remaining loyal we’ve managed to come through and celebrate another good year. What’s really helped us is the number of people who’ve come to us as they want to support a local business. I’m hopeful 2021 will be an easier year, but if 2020 has taught me anything it’s that High Street businesses can still thrive.’ www.coversure.co.uk

Inspire scoops top prize in national accountancy awards Inspire celebrated winning national accountancy award.

Poole Food Bank opens unit in the Dolphin Shopping Centre The Dolphin Shopping Centre in Poole has welcomed the opening of a storage unit by Poole Food Bank on Kingland Crescent, which previously housed Argos.

The unit will be used as a storage facility for the charity, due to a rise in demand for food across the county.

Nick Bold, Project Manager at Faithworks, said: “This new storage facility in Poole will enable us to have a central location to work from. We are hugely grateful to the excellent management team at the Dolphin Centre for their creative and brilliant ongoing support.”

A donation point for Poole Food Bank can be found opposite Marks and Spencer in the centre, with donations still being accepted during opening hours.

John Grinnell, Centre Manager, added: “We are extremely proud to grow our relationship with Poole Food Bank by welcoming them to the centre. Shoppers have always been incredibly generous with their donations, and we are pleased to offer the charity a base to operate from.”

Poole Food Bank is a project run by local charity, Faithworks.

In addition to providing food parcels to local families, the charity offers budget support and debt advice to individuals in need. The charity also provides practical support for single parent families, those in debt and people affected by addiction.

The unit in the centre is primarily used for storage by the food bank.

For more information, please visit: www.faithworkswessex.org.uk more news online - www.dorsetchamber.co.uk/news

South Coast business and tax advisory firm, Inspire, is celebrated in December after winning a national accountancy award.

Scooping top prize for ‘medium firm of the year’ at the national Accounting Excellence Awards, Poole-based Inspire, has confirmed, once again, its position as one of the country’s leading independent business and tax advisory firms.

Founded in 2004 by Warren Munson, Inspire is a business and tax advisory firm, supporting the growth of ambitious entrepreneurial businesses across the South Coast and further afield.

The Accounting Excellence Awards are designed to showcase the very best examples of client service and support from accountancy firms across the UK. Due to the current Covid restrictions, the planned award ceremony in London couldn’t go ahead, but instead, a virtual event was held to announce the winners.

Feedback from the award judges concluded that: “Inspire is an established firm that is continuing to push boundaries, while retaining focus on customer service and looking after its team.”

Warren Munson commented: “We’re absolutely thrilled to have won this national Accounting Excellence award, it’s a superb achievement for the firm and a great recognition for the entire Inspire team.

“As I’m sure many business leaders will agree, this year has been like no other and I want to thank our amazing team at Inspire for their continued hard work, commitment and passion for delivering for our clients, especially over the recent months, where our clients have needed our support more than ever, every member of our team has done an outstanding job.

“I am incredibly proud of Inspire and the tremendous relationships that we have with our clients, many who have been with us since the firm launched 16 years ago.”

Inspire’s goal is to establish the firm as a true employer of choice to ensure it attracts, engages and retains the top talent in its profession.

Inspire is a firm that is passionate about being different. If you are an ambitious professional and are interested in joining this multi award-winning team, get in touch www.inspireaccountants.co.uk 43

DORSET BUSINESS FOCUS / NEWS

Coronavirus, business recovery and HMRC’s new preferential creditor status Antony Batty are warning Directors to be Beware. Do you know what HMRC’s new status means for you in insolvency? Make sure you know what is in your Finance Agreement Ts and Cs HMRC ‘s status as a creditor of preferential status will be reinstated for formal insolvency proceedings This happened on 1st December 2020. Much has been written about this, but what does it really mean for directors? In particular, what effect will it have on directors’ personal guarantees – and indeed whether the small print in any finance agreement, includes personal liability within any warranty and indemnity clauses – if the company becomes insolvent?

In this article, Steve Illes, from Antony Batty, points out that with many thousands of businesses struggling or likely to struggle once the various Government support schemes start to be wound down, “it is vital for directors to know what is in their current agreements, or in those they are about to sign, as personal liability if the business becomes insolvent could be in the Terms & Conditions.”

First a recap on the change For more than 15 years, HMRC has not had a preferential claim as a creditor when businesses become insolvent, with their status being the same as other unsecured creditors. However, from 1st December, when a company becomes insolvent and fails, floating charge assets must now first be used to pay preferential creditors, including HMRC. This means that HMRC’s claims for a number of taxes including PAYE, employee NI deductions and VAT will have priority.

Effectively this change means that the way HMRC allows what it is owed in tax to accrue going forward could change, and they may become more aggressive, especially given the need to start plugging the huge hole that Covid-19 has made in the Government’s finances, which could lead to increased insolvencies.

However, of most importance to directors is the impact HMRC’s change in status will have on their personal liability and personal guarantees if insolvency strikes and how this change will impact on lending decisions.

The impact on directors’ personal liabilities and personal guarantees – are directors fully aware?

The change of HMRC’s creditor status will have an impact where a director has provided a personal guarantee to a lender (either secured or unsecured), or there are personal liability warranties and indemnities in the terms and conditions, and their company is at risk of insolvency.

In an insolvency, a creditor with a personal guarantee and/or warranties and indemnities will 44

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demand repayment from the director personally.

However, when a company is at such a point, the impact of HMRC’s new preferential status will likely have an impact on the amounts available to the lenders that hold these guarantees and will result in increased claims against the directors.

Not only, therefore, will lenders be more reluctant to lend (at a time when businesses need more cash to keep going) but also for those Directors who have personally guaranteed, or have personal liability for, the borrowings of their Company, there is a heightened risk of demanding a bigger repayment from the Directors.

The Impact on lending decisions This is likely to be immediate. This is because for lenders and funders who are reliant on floating charges to recover lending, the security cover position will change with HMRC ranking ahead of the lender.

It will also have a negative impact on lending decisions, at a time when cash flow for businesses is tight and they are looking for help in that area. This is not good news for businesses, coming at a time when many are already likely to be carrying higher than normal levels of Crown debt due to the impact of Covid.

It is likely that lenders and funders will be ready for this and, as a result, will want to monitor their own lending exposure with greater scrutiny.

The outcome is likely to be a requirement from directors for greater security and less room for /company/dorset-chamber/

flexibility if things go wrong.

Advice for Directors from our Insolvency Practitioners and Business Recovery Experts: Check your Ts and Cs We know that Directors are already working hard to try and protect their companies during the pandemic so that they can come out the other side as going concerns. There is no doubt that the change in HMRC’s creditor status will make their work even harder. What they need is for the support of their existing lenders and funders to be maintained not put under threat.

As Insolvency Practitioners, much of our effort is put into saving businesses and turning them around, and so avoiding insolvency. This will include helping and advising businesses who are threatened because of the change in HMRC’s status, especially where personal guarantees and personal liability is involved.

We are here to explain what this change means on a practical level, business by business, work through the financial outcomes with directors and advise on what needs to be done if insolvency looks likely.

There are always options available, but the sooner you get your clients to talk to us, the more we can do to help. The initial discussion Contact Clive Fortis or Elaine Wilkins from our Bournemouth office. www.antonybatty.com

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DORSET BUSINESS FOCUS / NEWS

Sandbanks Ferry submits revised toll application The Sandbanks Ferry Company has submitted a revised toll increase proposal to the Planning Inspectorate following last minute feedback from local Councils.

Following the submission of a toll increase application by the Ferry Company in February 2020, a consortium of local Councils – Dorset, BCP and Swanage Town – submitted a counterproposal in November, to which the Ferry Company is now responding.

While welcoming much of the Consortium’s proposal, the Ferry Company believes there are some significant issues which its own revised proposal seeks to amend.

The amended proposal by the Ferry Company maintains the following aspects of the Consortium’s proposals: •

•

•

The acceptance that the Ferry Company will require a certain level of income over the next 12 years as outlined in the Ferry’s original submission in order to purchase a replacement to the current ferry, The Bramble Bush Bay. The removal of the annual inflation-linked increase originally proposed by the Ferry Company, in favour of a simpler structure of small fixed annual increases. The Ferry Company agrees that planned annual increases provide greater clarity and transparency for passengers.

The promotion of environmentally friendly travel by proposing a freezing of pedestrian and cyclist tolls for 12 years. This in line with the Ferry’s commitment to help passengers travel in more environmentally friendly ways.

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The Ferry Company’s revised proposal also looks to address what the Company believes are a number of issues with the Consortium proposal.

In particular, the Consortium’s three annual increases over 12 years would see single ticket car tolls jump immediately from the current £4.50 to £5.50 per journey. This could add £10 per week to a daily commuter’s journey from 2021, disproportionately impacting those on lower wages who may not be able to take advantage of the bulk ticket discount options already available.

By contrast, the Ferry Company’s revised application proposes an initial increase of just 50p for cars in 2021 followed by planned, transparent small annual increases at a more gradual level over the proposed 12 year period, taking 6 years to reach the £5.50 proposed by the Consortium for introduction in 2021.

Furthermore the Ferry Company’s revised proposal also reiterates that no class of toll would be increased by 50% or doubled immediately, as some parties have suggested.

The maximum chargeable tolls – the amount the Company can apply for under legislation - will be phased in over a twelve year period.

The Consortium’s proposal also fails to take into account the revenue reductions seen by the Ferry Company in alternate years due to the bi-annual Bramble Bush Bay refits. The Ferry Company’s revised proposal rectifies this omission.

The Ferry Company’s revised proposal also seeks to ensure that costs for local residents who regularly travel by car are offered at an increased discount level, taking discounts up to 32% less than single ticket prices, effectively freezing the cost of book tickets (SFTC Passes) for yet another year.

Commenting, Mike Kean, Managing Director of the Sandbanks Chain Ferry, said, “I welcome the constructive, albeit last minute, intervention from these important local Councils into the toll increase application.

“Much of their proposal shows a pragmatic understanding of the way in which the Ferry Company is governed by the Act of Parliament and how it can go about securing the future of the service by putting funds aside annually to replace the Bramble Bush Bay when she retires.

“That is why we have sought to retain the best of these proposals and improve where needed to create an application that we believe can and will work for everyone going forward.”

Periodic toll increases are needed to keep pace with rising costs, maintain safety for passengers and to secure the long-term future of the service. Combined with the Director’s commitment not to pay any dividends until sufficient funds have been set aside annually in the Ferry Replacement Reserve, this ensures that the Bramble Bush Bay can be replaced when deemed necessary by Naval Architects. www.sandbanksferry.co.uk 45

DORSET BUSINESS FOCUS / NEWS

Steele Raymond advises the Drewitt Group on the management buyout The ‘top tier’ Company & Commercial team at Steele Raymond has advised the Drewitt Group on the management buyout (MBO) of its electrical business, Drewlec.

Drewlec Ltd – which is the electrical and fire safety arm of the Drewitt Group – is now under ownership of manager Nick Hand.

Drewlec Ltd was formed in 1964 when it became part of the wider Drewitt Group which can date its history back to 1877 through six generations of the Drewitt family.

The management buyout saw the purchase by Mr Hand of all the shares in Drewlec and the creation of the company as a separate entity from the Drewitt Group, which remains in the control of siblings Richard and Gillian Drewitt who have led the firm for over 30 years.

Making mental health a priority in construction and civil engineering

Speaking about the MBO process, Tim said: “We have enjoyed a fantastic working relationship with Richard and Gillian for many years so were well positioned to be able to advise on the management buyout of Drewlec Ltd. We have decades of experience in handling similar transactions and were able to use this experience to help Richard and Gillian proactively and efficiently manage all of the complex commercial, property and other legal issues associated with the MBO. “We are delighted that Richard and Gillian have achieved their aim to pass the reigns over to Nick and wish Nick and the team at Drewlec every continued success for the future.”

Speaking on his experience working with Steele Raymond Richard said: “Having worked with Tim and the team at Steele Raymond for many years, the benefit of having a team that know your business inside-out is invaluable. The professionalism in which the management buyout has been undertaken was impeccable, benefitted us greatly and we are delighted with the outcome for all parties.”

A Dorset construction company has demonstrated their commitment to the wellbeing of industry professionals by employing a dedicated mental health team. Woodmace, who are based in Poole, specialise in groundworks, civil engineering and concrete structures.

In a sector which is overwhelmingly male, mental health can hit very close to home. Men account for approximately three quarters of suicide deaths, with it being the leading cause of death in males below the age of 50.

Woodmace Group Managing Director, Joshua Eiles-Clarke, said “Of course in our industry there has always been something of a macho culture which for whatever reason can make people reluctant to take care of themselves.

It’s something that we’re working on and progress is definitely being made.

In much the same way that PPE is now fully accepted and expected on sites, we’re hoping that soon as much emphasis will be placed on mental health as physical health and safety.”

The company have had a mental health team in place since January 2020 with professionals stationed both at head office and on sites. One such professional is Woodmace Contracts Manager and Mental Health First Aider John Frain “Mental health has always been an interest of mine so when I was asked to become the point of contact for MHFA within the company I was more than happy to embrace the role, take on a new professional challenge and of course be available to help my fellow colleagues be it with direct advise or just for a helpful chat if and when required” he said.

“In terms of reception, people have been thankful and are delighted that Woodmace now have a dedicated MHFA onboard, as this is something that’s never happened before within the company but shows a huge positive step forward not just for Woodmace but within the industry. Woodmace are leading the way as 56% of construction professionals work for organisations with no policies on mental health. However, the risk of suicide in construction is 1.6 times higher than the UK average.

As an industry we have a responsibility to look after our employees. The hope is that we will set a trend and in years to come opening up and talking about mental health issues will be just as normal among construction operatives and professionals as putting on your safety boots and high vis!”

In recent years mental health is a topic which has rightly been pushed to the fore, particularly with the effects of COVID-19 and the restrictions that have resulted. As the taboo around the subject rightly dissipates, individuals and businesses have the opportunity to take the initiative in caring for the people around them. Having trained staff on call to deal with concerns seems like a step in the right direction. Should others follow suit it can only benefit employees and society as a whole.

www.steeleraymond.co.uk

www.woodmace.co.uk

Richard Drewitt, Director at the Drewitt Group said:

“As with any family-run business, succession planning starts almost as soon as the new generation takes over from the last.

“It became clear that the right decision for the future success of Drewlec was to look outside of the Drewitt family, handing over the firm to someone who understands and represents the strong family values established over the years.

“Nick began his career at Drewlec as a trainee contracts manager in 2011 and has progressed through the ranks of the firm.

“The inevitable career progression for him was to lead the firm, and we are delighted to be able to hand Drewlec to someone who has been so integral to the company’s recent success.”

The MBO was led by Partner and head of the Company and Commercial team at Steele Raymond Tim Stone who specialises in business mergers and acquisitions and is noted in the 2021 Legal 500 a ‘Leading Individual’ across the region.

The Steele Raymond team provided advice on a wide variety of legal matters including company law, banking and finance, property and employment matters.

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DORSET BUSINESS FOCUS / NEWS

Retail Success prompts new Tank Museum Online Shop

The Tank Museum has launched a new Online Shop website, following months of substantial growth in its online retail.

Lockdown saw sales from its online shop surge by 623%, compared to the same period in 2019, with revenue increasing to over £700,000 in 2020.

Easier navigation, faster load speed and an increase in conversions were top priorities when the Museum approached JD (J Derrick Ltd), to assist with the redesign.

Head of Marketing, Nik Wyness, “Our online shop was designed for a much smaller audience.

We’ve seen sessions increase from 129,300 visits in 2019 to nearly 700,000 so far this year, from a truly global audience.

“We needed to make sure our growing audience were able to easily find the products they wanted.

“This new site will be able to cope with the demand we’re seeing and bring our shopping experience up to date with modern customer expectations.”

Designer Richard Moody, has created a sleek and intuitive site. Landing pages for popular product categories, like books and models,

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have allowed the Museum to give its audience a custom experience. Whilst a Wishlist function now means customers can create a collection of items they want from the Museum’s shop.

Both Richard Moody and JD worked on the main Museum website, which launched in June, and have worked to integrate the look and feel of the two sites Managing Director of JD, Jamie Derrick, "It's a pleasure and a privilege to work with The Tank Museum, and it's great to be able to bring

our Shopify ecommerce expertise to a project that will help improve the bottom line during such a challenging time.

“Gone are the days of Museum shops just being the bit at the end where you can buy a giant pencil, you can literally do your entire Christmas shop at The Tank Museum's new online store.

Plus, you're helping to preserve an amazing and unique collection." www.tankmuseumshop.org

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DORSET BUSINESS FOCUS / NEWS

Local finance firm, Strategic Solutions, have continued their partnership with AFC Bournemouth for a seventh consecutive season The company will continue to be official partners of the club’s academy and will remain a key part of AFC Business by regularly attending online events and engaging with other members.

Strategic Solutions are a multi-award winning independent financial advisory firm, with a team of chartered independent financial advisors covering the south of England.

The organisation has been awarded the prestigious title Chartered Financial Planners by the Chartered Insurance Institute (CII).

Strategic Solutions will continue to sponsor the youth team and support the players by attending matches where possible and offering educational workshops.

Additionally, they also sponsor the club’s Goal of the Month competition, as well as the home

kit of first team midfielder, Lewis Cook.

AFC Bournemouth’s partnerships manager, Amy Marks, discussed her delight at the partnership continuing.

“We’re really grateful to have Strategic Solutions associated with the club for a seventh season,” she began.

“They’ve been an excellent partner and are involved in so many different aspects of the club, from the first team down to the under-18s.

“It’s great for our youth team to have such a dedicated sponsor, who always show their support as well as they can, even in these challenging months.”

Principal partner of Strategic Solutions, Giles Wellington, also commented: “Like all businesses we’ve encountered a very challenging year, however we felt

it was important to maintain our support in these uncertain times.

“We very much look forward to a time when we can attend business club events, academy games and of course when we can return to the stadium and support the first

team in their push for promotion.”

AFC Bournemouth would like to extend its thanks to Strategic Solutions for their continued support once again this season. www.afcb.co.uk

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Trethowans’ corporate & commercial team recognised as top firm in the South Trethowans has seen its Corporate & Commercial team in the South East recognised as ‘top tier’ in the 2021 edition of The Legal 500.

Six of Trethowans’ Corporate and Commercial lawyers (Mike Watson, Jon Stickland, Lucy Gleisner, Nick Gent, Mark Nixon and Julian Hamblin) are mentioned in the commentary for their standout contribution.

Trethowans’ Corporate and Commercial team in the South West, based in Bournemouth, have also moved up the rankings and are now ranked tier 2.

Trethowans acts for clients ranging from local SMEs through to large international brands. The team has been growing, following its hire of Jon Stickland and the addition of Julian Hamblin from 48

Womble Bond Dickinson in early 2020.

Trethowans banking and finance team have also been recognised for their work on corporate borrowing, refinancing, acquisition finance and agricultural finance.

The Legal 500 quotes one client: “This practice is unique. The whole team are very knowledgeable in their field and always puts clients first. I have found they are willing to go the extra mile and nothing is too difficult for them. Having used other practices in the past, Trethowans stand head and shoulders above the rest and its customer service is best in class.”

January 2021 | Dorset Business Focus

Another said that Mike Watson and Lucy Gleisner are “…well informed, and put their clients’ objectives first. Great listeners and communicators. Both are able to work through complicated issues to a resolution.”

For 33 years, The Legal 500 has been analysing the capabilities

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of law firms across the world, with a comprehensive research programme. Their research is based on feedback from clients, submissions from law firms and interviews with leading private practice lawyers. www.trethowans.com @DorsetChamber

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Hendy Group expands dealership portfolio with acquisition of Jaguar Land Rover Southampton Hendy Group has acquired a state of the art Jaguar Land Rover dealership in Southampton from Inchcape UK. The newly-developed Arch Concept facility was opened in January 2019 and will add to Hendy Group’s existing JLR operations in Christchurch and Salisbury.

Hendy already operates a number of dealerships across a range of manufacturers in Hampshire and across the south coast. The addition of JLR Southampton to its portfolio is a further example of its strategic growth in the region.

Chief executive Paul Hendy said: “This is an exciting addition to the group, we are thrilled to be growing our representation with Jaguar

Land Rover by adding Southampton to our two existing Jaguar Land Rover dealerships.”

He added: “We are happy to welcome new colleagues to Team Hendy who I’m sure will bring a wealth of experience to the Group.

Hendy has a very positive business relationship with Jaguar Land Rover and we look forward to getting started at this stunning facility.”

The merger and acquisition team based in Southampton of BDO advised on the deal to acquire the fixed assets, and goodwill for a collective total of £4.3m, plus used stock at market value. The Southampton office of Lambert Smith Hampton brokered a deal for the freehold of the property with a long term lease agreed with Paloma Capital.

We are happy to welcome new colleagues to Team Hendy who I’m sure will bring a wealth of experience to the Group more news online - www.dorsetchamber.co.uk/news

The acquisition comes towards the end of 2020, which had been a year of expansion for Hendy Group, despite the challenges presented

by COVID-19. It became the official UK dealer for MOKE and has also added the CUPRA franchise to its operations in Brighton.

The opening of a new Gatwick Transit Centre and MG dealership in Crawley as well as a Toyota showroom in Christchurch were further additions to their retail portfolio in 2020, and in January Hendy will open a Renault and Dacia Dealership in Eastleigh, replacing the current incumbent, and a Lotus dealership in Eastleigh too. In Quarter one the Lotus representation for the South Coast will be complete with the opening of a new showroom in Exeter.

“Following a turbulent year in 2020 for all the reasons well documented the group is in a fantastic position for 2021 to achieve several milestones, becoming a billion pound turnover business and striving for a 2% return on sales, delivering 100% customer and colleague satisfaction. Exciting times ahead.” www.hendy.co.uk 49

DORSET BUSINESS FOCUS / NEWS

CFA win Microsoft EMEA award for top sales in 2020 Local technology refurbishing company CFA.LTD have been awarded the Microsoft Authorised Refurbisher award for Europe, Middle East and Africa for 2020. Having previously been No 1 for the UK and then Europe, this is another accolade for the company, which operates in Poole, and aims to be World No 1 MAR. I spoke to founder Leon Lindblad to find out what the award means and why CFA is so successful in the refurbishing industry.

‘Collaboration is the answer’, states Leon.

‘Collaboration and partnership with our customers have always been a key focus of our ethos. We are the only MAR company that offers all our services to other companies. I strongly believe that there is enough business for all of us and that by providing services such as keyboard reprinting, selling skins and technical support for free we are helping to raise standards across the industry. Every trader in refurbished devices has to install a Windows licence to sell their product and while most MAR companies are only interested in selling the licences, we enable traders to add value as well, to get a Grade A product. Installing the licences can be a tricky

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and complicated procedure, so we now have dedicated people rewriting the software to make it more user friendly. This means that companies will be able to load their machines more quickly with enhanced features.’

Leon is working to establish an industry standard for all refurbished products. All CFA devices are subject to a rigorous Quality and Assessment process with a guaranteed ‘Certified Refurbished’ assigned by the company before they leave the warehouse. This process has been developed by the CFA team and is continually evolving. ‘I have been itching to create an industry standard for years, and now that the refurbishment business is well established, the market is definitely ready for it. BSI Kitemarking have started to work on standards and I am hoping they will be able to use our research and progress over the past 15 years to help them develop a definitive industry standard.

There should be standard testing and grading, with evidence given, so that companies can be

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confident of the devices they buy. Trust is the most important aspect of this business. We have had the same customers for over a decade now: they know that we have their interests at heart and that working together will mean good business for us all. I am very proud of our team who are always innovating, developing and experimenting to improve our practices. The award for top MAR sales EMEA 2020 is down to our Sales Manager, Gareth Jenkins, his team and all the committed teams at CFA.’ www.cfa.ltd

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DORSET BUSINESS FOCUS / NEWS

DRIVEN BY STEVE Steve Bulley Head of Business Engagement at Dorset Chamber and car fanatic

We all remember the Skoda jokes like, Why do Skodas have heated rear windscreens? To keep your hands warm while you’re pushing it! If you haven’t looked at the brand recently you are missing out on understated and upmarket cars that are incredible value.

The latest Skoda Octavia hatchback and estate are actually the same length which makes driving and parking the estate version a breeze.

Outside the colour of this car, quartz grey doesn’t do it justice.

The creases and curves are all spot on and give the car a very modern look. I personally love the pride that Skoda now has in putting the brand name across the back of their entire range.

This is an incredibly practical car for the family or business the boot space is 640 litres, easily best in class. The Octavia remains tardislike and is bigger than rivals from

SKODA OCTAVIA 1.5 TSI SE L First Edition 5dr Mercedes, Audi and BMW. On the road the car is smooth and belies its size, the 1.5TSI engine is quiet and features technology that runs on just 2 cylinders when able to meaning the fuel economy I managed never fell below 44mpg and on a longer trip I managed around 48mpg.

You feel safe with front assist, lane assist and adaptive cruise control (with “follow-to-stop”) and speed limiter.

Inside the Virtual Cockpit display on this model is what you find in VW, SEAT and Audi models and gives a variety of choices including the satnav which I found useful.

The materials feel good quality and with heated seats I felt very snug.

If you like buttons you will be in for a surprise. The Octavia has followed the trend of using a large display to alter a majority of functions and this took some getting used to. Also to charge your phone or other accessories you need a USB-C cable as the

Octavia does not have standard USB ports.

Overall it’s hard to find fault with the Octavia, it’s a practical, comfortable, stylish car that still remains quirky with an umbrella in passenger door (something shared with Rolls Royce,) Ice scraper in its fuel cap and the ticket holder on the driver’s side A-pillar.

This car as tested was fitted with optional LED Matrix headlights, 18” Persius Alloys and comes with a BIK of 28%.

For more information speak to Hendy Skoda on 01202 774012 or see www.hendy.co.uk/skoda

Moore International buys Ashley Power Mark Moore, Managing Director of Upton-based power transmission specialists Moore International, along with his brother Sales Director Colin Moore are very pleased to announce the acquisition of his former employer, Ashley Power.

Mark worked for Ashley Power when they were known as Ashley Bearings back in the 1990s, but after leaving to set up his own very successful business he's bought Ashley Power with a view to making it a more dominant force in the industry.

Mark explains,"Having started my career in bearings with Graham Tate and the Ashley team in 1984, I worked my way up to director level, but I left in 1997 to start Moore International - my own more news online - www.dorsetchamber.co.uk/news

linear bearing and ballscrew supply company.

This keeps me busy, especially as we now have full in-house CNC turning and milling capabilities, but I just couldn't resist the Ashley opportunity when Graham approached me".

Mark adds, "Despite the pandemic I'm pleased to report that we're already making great progress and I've been able to keep all of the team in employment,even Graham,who's slowly easing into retirement! The biggest change I've

made is to rebrand back to Ashley Bearings as that's how we're fondly known in Poole, and some people thought the name 'Ashley Power' implied we supply gas and electricity! But customers realise that as a bearing supplier we stock a lot more than bearings, such as pulleys, gearboxes, motors, couplings, circlips, 0-rings, machine feet, seals and lubricants". www.mooreinternational.co.uk 51

DORSET BUSINESS FOCUS / NEWS

Business Buddies Many businesses are using these testing times as an opportunity to look at new business models and new ways of working. That’s why we have created the Business Buddy Programme.

James Akin-Smith Owner - Business Coaching Dorset

Shelley Alger Director - The Work Shop Resourcing

Juliet Beardsley Business Exit Strategist - Blue Sky Financial Planning Ltd

Tony Brown Owner - Y-Not Finance

To join Dorset Chamber see www.dorsetchamber.co.uk/join

Nigel Brown Owner - Quay Business Associates

Julia Calleja Business Development Lead - Livewell Dorset

Paul Clarke Co-Founder - Ookkee

Mandy Fitzmaurice Managing Director Purple HR

Jamie Forster Owner - Motley.co.uk

Debbie Frith Franchisee - The Passionate PA

Jenny Lamski Director - JRL Coaching & Consulting

Bryan Jones Global Marketing Manager - Sunseeker International

Jon Jones Owner - Leaf Consulting

Caron Khan Owner - Caron Khan Consultancy

Joe Mühl Managing Director Ocean Bathrooms/Finish X

Beverley Poole Business Mentor Aspire4Business

Simon Rigby Owner - SME Assistance

Heidi Roper Associate Director View HR

Helen Stacey Owner - Aspire Jobs

Lee Taylor Business Development Director - Steele Raymond LLP Solicitor

Elaine Wilkins Business Development Manager - Antony Batty & Co

Business Buddies are volunteers from the Dorset Chamber membership who are happy to give their time freely to other members to be that friend in business and act as a sounding board.

This isn’t a business advice or mentoring service. There is no charge and the service is exclusive to Dorset Chamber members.

Members can be connected via Steve Bulley or David Banks on 01202 414806 / 01202 714810

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January 2021 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

The world of work is changing; will it ever be the same again?

The global pandemic has had far reaching consequences to date, including lockdowns disrupting work and home lives, a sudden shift to working from home and unfortunately millions have lost their jobs. Heidi Skirrow, Absolute Works Dorset HR & Employment Law shares her thoughts.

The future feels uncertain and will inevitably be different to that which we have considered to be our norm. Can we really predict what that future looks like in the world of work, post-pandemic?

One thing I do know is that there’s been a fundamental shift in the way we work. Home working and remote working to a certain extent for some, has been normalised as a result and the way in which we behave, connect and communicate may well have changed forever.

The pandemic has created an opportunity to stand back and look at new possibilities in how we work and how Organisations are run. I believe that we’ve learnt the importance of trust, accountability and flexibility and that we can still maintain quality and productivity by working remotely. Many Organisations are looking to modernise ways of working and re-emerge from this pandemic even stronger, reframing the way in which they connect, collaborate and communicate.

The traditional notion of 9-5 presenteeism in an office has been blown out of the water for some and leaders are tuning in to the possibility of doing things very differently. Microsoft & Fujitsu are leading the way having announced that they will be allowing their employees to work from home permanently. Organisations are breaking away from the oldfashioned premise of measuring presenteeism to measuring output whilst at the same time learning and evolving to create a more virtual world of work. This will provide the ability to drive greater diversity within the workforce giving greater access to new pools of talent such as people with disabilities and working mothers.

For example, it’s well known that

women are more likely to have a need to balance their work-life with family responsibilities, meaning that often one is sacrificed for the other. Remote working could create a more level playing field with women better able to balance the two. It is in any Organisations best interests to remember to consider inclusivity alongside diversity to ensure the diverse talent can thrive.

Many employees are asking themselves the question, will we ever go back to the office and if we do will that now be a hybrid approach between office and home and what impact will this have on how we work, communicate, socialise and innovate? My guess is that a blended model is likely as leaders attempt to balance the efficiencies gained by remote working with the benefits associated with working face to face with others such innovation, creativity and social interaction. A hybrid model may allow the best of both worlds as the advantages of remote working and providing employees with the freedom to work in ways suited to their needs are balanced with the disadvantages which can be, the lack of boundaries between work and home life, zoom fatigue, extended working days, perhaps less coaching, training and support and indeed loneliness and lower mental health. Virtual worlds of work will emerge spread across home, office and satellite offices.

Employees are realising that they have more choice as to where to work and live as a result and expectations regarding working conditions, flexibility and employees choosing how they want to work have never been higher. Is this now irreversible?

Employees enjoy skipping the daily commute, being trusted and having the flexibility to attend to their personal needs by customising their days.

Progressive Organisations that take the opportunity to embrace and adapt to these new expectations post pandemic, will undoubtedly gain huge competitive advantage, gaining

more news online - www.dorsetchamber.co.uk/news

Heidi Skirrow. Absolute Works Dorset HR & Employment Law

and retaining talent and driving higher employee engagement leading to higher productivity and loyalty. The opportunity of sourcing talent more easily will present itself, enabling greater diversity and obtaining skills under-represented locally.

Organisations will need to seriously consider their culture to allow strength within that of trust and a sense of belonging alongside how they will support their leaders to manage remote teams effectively. How will they maintain team spirit, trust? How will they motivate, coach and evaluate performance and wellbeing? How will they ensure collaboration, communication? This will not be easy but can be done.

Coupled with all this change, will be how Organisations can successfully adapt their tools and technology and transform their digital strategy to support the effectiveness of this new way of working. Some of the questions Organisations need to ask themselves are; Does the technology enable multiple ways of working? Is the IT security tailored to this new way of working? Do we have applications that enable new ways of working and collaboration

with ease? How will we develop the digital capabilities of our employees?

In my opinion, it’s safe to say that we’ve all had a crash course recently in modern technology but perhaps this too is a catalyst for change.

However, what about those who can’t work from home? Will things change for them? The answer is, yes probably for some. Daily commutes are likely to be less congested and business travel likely reduced. However, there may well be a downside that will likely result in less of a requirement for the roles which support travel and office working. Maybe a reduction in the need for transportation, catering, cleaning and maintenance and the detrimental impact upon commercial real estate and of course retail. How will we respond to safeguarding these employees? Increased access to training or education?

Programmes to support the development of new skills?

Whatever the future holds, the current shift is consequential. www.absoluteworks.co.uk/hrdorset 53

DORSET BUSINESS FOCUS / NEWS

Turning the pandemic on its head: new venture opens at Poole Quay Hennings Quayside Eatery, Bar and Boutique Gifts has opened on Poole Quay, creating new jobs and giving the area a brand-new offering.

The venture from well-known and awardwinning Chamber member, Signature Catering, came about as the result of the unit the events catering company worked from falling silent during the pandemic, and a customer care call to one of its clients, City Cruises.

The national cruise company which has office space at Poole Quay, was also operating the café on the ground floor. As the two companies already had an established working relationship, the discussion soon turned to handing over the running of the café to Ian Davey and his business partner Richard Abson.

Since the ground floor also has enough space for event catering, Signature Catering has been able to give up its lease on the redundant unit and move to premises where it can generate a

public-facing income until such a time that the event catering business also picks up.

Ian Davey said: “We were able to take a government Bounce Back Loan to ensure the restaurant and catering area are as needed for a sustainable future. We’re now welcoming people for COVID-secure coffee, patisseries charcuterie, and main meals, while our small boutique has a range of lovely gifts. As COVID restrictions change, we are working towards having a 40-50 cover event space and we have an outside area, which we will open when the weather is brighter too. We’d love to welcome other Chamber members and customers, so please do come and say hello!”

Hennings Eatery, and Boutique and Gifts is located on Poole Quay and sources its produce from local suppliers, farms and butchers.

To book visit: henningsquayside.co.uk

Dorset Chamber Events Date

Event

Time

Venue

Price (+VAT)

13

Simply Networking Online @9 with A-One Insurance

08:50 - 10:30

ONLINE (zoom)

Members Only | Free

19

Business Leaders Event with Savills

10:00 - 11:15

ONLINE (zoom)

Members Only | Free

22

HS2 Supply Chain Event

10:00 - 11:00

ONLINE (zoom)

Open to all | Free

27

Network Nationally with Business West Chambers of Commerce

08:50 - 10:30

ONLINE (zoom)

Members | Only Free

Simply Networking Online @9 with Dorset Chamber

08:50 – 10:30

ONLINE (zoom)

Members Only | Free

Event

Time

Venue

Price (+VAT)

12

Incoterms

09:30 - 12:30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

13

Customs Procedures and Documentation

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

26

Understanding Exporting

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

27

Methods of Payment

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

Documentary Letters of Credit

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

Agents and Distributors

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

Jan

Feb

10

International Training Diary Date

Jan

Feb

9 10

To book events please go to www.dorsetchamber.co.uk/events 54

January 2021 | Dorset Business Focus

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55

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Accountants & Tax Advisors ABGI UK, London 0203 984 0321 www.abgi-uk.com Albert Goodman, Weymouth 01305 722458 www.albertgoodman.co.uk Arnold Accounting & Bookkeeping Services Ltd, Christchurch 07513 838434 www.arnoldaccounting.co.uk ASfB | Accounting Services for Business, Bournemouth 01202 755600 www.accountingservicesforbusiness.co.uk Azets, Bournemouth 02380 247070 www.azets.co.uk Bicknell Business Advisers Ltd, Bournemouth 01202 025252 www.bicknells.net Certius Professional Services Limited, Poole 08006 890794 www.certius.co.uk Enrich Accounting Ltd, Bournemouth 07403 407455 www.enrichaccounting.co.uk Filer Knapper LLP, Christchurch 01202 483341 www.filerknapper.co.uk Frost and Company, Dorchester 01202 840225 www.frostandcompany.co.uk Grant Sellers Chartered Accountants, Verwood 01202 824500 www.grantsellers.co.uk

QP Architecture, Christchurch 01202 484642 www.qparchitecture.com

Business Coaching/ Consultancy

SUCCESSMITH, Poole 07763 316763 www.successsmith.co.uk

Western Design Architects, Blandford Forum 01258 830675 www.westerndesignarchitects.com

Amanda J Green Ltd, London 07976 613553 www.ajgleadership.com

The Arts Development Company, Dorchester 01305 224901 www.theartsdevelopmentcompany.org.uk

Audio Visual Equipment Quad Vision Ltd, Wimborne 03300 419019 www.quadvision.co.uk

Autoclave Pressure Vessels ASC Process Systems Limited, Poole 07919 276205 www.aschome.com

Aviation Bournemouth Airport, Christchurch 01202 364114 www.bournemouthairport.com DAeCO, Poole 01202 880302 www.daeco.co.uk FGP Systems ltd, Weymouth 01305 773638 www.fgpltd.co.uk

HSBC, Bournemouth 03455 848056 www.banking.hsbc.co.uk

Santander Corporate Banking, Bournemouth 05511 440251 www.santandercb.co.uk

PKF Francis Clark, Poole 01202 663600 www.francisclark.co.uk Saffery Champness LLP, Bournemouth 01202 204742 www.saffery.com Schofields Chartered Accountants, Bournemouth 01202 555785 www.schofieldsonline.co.uk SJT Accounts Ltd, Bournemouth 07855 295280 www.sjtaccountsltd.com Smith and Williamson Southampton, Southampton 02380 827600 www.smithandwilliamson.com Tragor Ltd, Poole 01202 680914 www.tragor.co.uk Ward Goodman Chartered Accountants, Wimborne 01202 875900 www.wardgoodman.co.uk

Architects

Brian G Ford FCA, Ringwood 01425 472749, Business Coaching Dorset Ltd, Poole 07973 137470 www.jamesakinsmith.co.uk Business Doctors, Bournemouth 07469 937793 www.businessdoctors.co.uk/david-jeans CLIENTLOGIX Ltd, Poole 07879 660622 www.clientlogix.co.uk

DELTA Group, Broadstone 01202 690348 www.deltagroup.co.uk Dorset Business Mentors, Dorchester 01202 607530 www.dormen.org.uk Futurum Consulting Ltd, Salisbury 0333 3399926 www.futurum-consulting.co.uk G W A, Ringwood 01425 489533,

Bars & Restaurants

HANTEC SYSTEMS LIMITED, Eastleigh 023 8166 1995 www.hantec.co.uk

Rick Stein, Poole 01202 283000 www.rickstein.com

Insight6 - Dorset, Salisbury 07887 554898 www.insight6.com/dorset

Bathroom Design & Installation

J R L Coaching and Consulting, Bournemouth 07795 202982 www.jrlcoaching.co.uk

Ocean Bathrooms, Bridport 01308 800511 www.oceanbathrooms.com

Bookkeeping and Payroll Milburn Finance, Bournemouth 01202 535399 www.milburnfinance.com Ookkee, Poole 01202 283214 www.ookkee.co.uk

Branding & Design Becks Neale Designer & Brand Consultant, Ferndown 01202 973017 www.becksneale.co.uk Creative Coup, Bournemouth 02088 193553 www.creativecoup.co.uk Identity UK, Chard 01460 298615 www.identityuk.com

Business Associations

DMW Architects Ltd, Wimborne 01202 884024 www.dmwa.co.uk

Bournemouth Property Association, Bournemouth 01202 204717 www.bpa-online.co.uk

Lionel Gregory Architects Ltd, Poole 01202 723157 www.lionelgregoryarchitects.co.uk

Wimborne BID, Wimborne Minster 01202 888992 www.wimborne.info

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Transitions Life Coaching, Ringwood 01425 472354 www.transitionslifecoaching.co.uk

Dean Skivington Consulting, Swanage 07532 889488,

Inspire Professional Services Limited, Poole 01202 717867 www.inspireaccountants.co.uk

Morris Lane, Poole 01202 715950 www.morrislane.co.uk

Blue Shoots, Bournemouth 07547 749604 www.blue-shoots.co.uk

Think Research, Poole 01202 765654 www.think.aero

J.P.Morgan, Bournemouth 01202 342000 www.jpmorgan.com

MLW Accountants, Poole 07900 924872 www.mlwaccountants.co.uk

Traction Six, Broadstone 02033 849785 www.tractionsix.co.uk

David McDonald Consulting Ltd, Bournemouth 07872 407548 www.vistage.co.uk/david.mcdonald

Banking

January 2021 | Dorset Business Focus

The Change Agent Ltd, Bournemouth 07990 514537 www.thechangeagent.me

Bidbetter Ltd, Poole 07944 847014/01202 237506 www.bid-better.co.uk

FR Aviation Ltd, Christchurch 01202 409000 www.cobham.com

Hill Osborne, Poole 01202 678555 www.hillosborne.com

Mazars LLP, Poole 01202 680777 www.mazars.co.uk

Aspirin Business Solutions Ltd, Bournemouth 01202 801187 www.aspirinbusiness.com

KIMCO, Wimborne 01202 888549 www.kimcoafrica.com/en/ Leaf Consulting, Wimborne 07960 653525 www.leafconsult.co.uk Market Makers, Dorchester 07733 368386, Pidela Consulting Ltd, Dorchester 07866 360334 www.pidela.co.uk Quay Business Associates Ltd, Poole 01202 679225 www.quaybusinessassociates.co.uk Quay Development Coaching, Poole 01202 690415 www.quaydevelopmentcoaching.com Selfless Leadership Ltd, Poole 07712 468338 www.selflessleadership.co.uk Sheridan Lake Associates, Christchurch 07831 310613 www.coachingmentoring.co.uk SME Assistance - Simon Rigby, Tarrant Monkton 07590 673704 www.smeassistance.co.uk Stick With It Business Coaching, Southampton 07709 692821 www.StickWithItBusinessCoaching.co.uk

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Wessex Ventures Limited, Ferndown 07768 703809 www.wessexventures.com Workforce Results, Poole 01202 800551 www.WorkforceResults.com

Business Recovery & Insolvency Antony Batty & Co, Bournemouth 01202 551193 www.antonybatty.com HJS, Southampton 07776 707725 www.hjsrecovery.co.uk Portland Business & Financial Solutions Limited, Poole 01202 712810 www.portbfs.co.uk TRI Group, Bournemouth 01202 983358 www.trigroup.org Verulam Advisory, Bournemouth 01202 941475 www.verulamadvisory.co.uk

Business Support Services Customs Desk ltd, Cardiff 07908 007708 www.customsdesk.com Dorset Business Angels, Bournemouth 01202 706975 www.dorsetbusinessangels.co.uk Evolve, Poole 0333 322 2332 www.evolvemembers.com Flexible Project Management, Broadstone 07710 454065 www.flexiblepm.co.uk Gradient (Europe) Ltd, Bournemouth 07595 264368 www.gradient.uk.com Kirks Insolvency, Poole 01202 606400 www.kirks.co.uk Law Point, Bournemouth 01202 729444 www.law-point.co.uk The Passionate PA (UK) Ltd, Poole 01202 802863 www.thepassionatepa.co.uk

Catering & Catering Equipment Comax Ltd, Ringwood 01202 684111 www.comaxuk.com Guarantee Laundries Ltd, Stalbridge 01935 812118 www.guarantee-laundries.co.uk Signature Catering, Ringwood 01425 477665 www.signaturecateringco.co.uk

Chamber of Commerce Bridport Business Chamber of Trade and Commerce, Bridport 07577 199786 www.bridportbusiness.org.uk

@DorsetChamber

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Dorchester Chamber for Business, Dorchester 01305 360293 www.dorchesterchamber.co.uk Dorset Chamber, Poole 01202 714800 www.dcci.co.uk Ferndown Chamber for Business, Ferndown 01202 912182 www.ferndownchamber.org.uk Gillingham Chamber of Commerce & Industry, Gillingham 01747 823699 www.gcci.co.uk Shaftesbury & District Chamber of Commerce (SDCC), Shaftesbury 01747 850059/01747 853957 www.shaftesburychamber.co.uk Sherborne Chamber of Trade & Commerce, Sherborne 07594-805013 www.sherbornechamber.co.uk Somerset Chamber of Commerce & Industry, Taunton 01823 444924 www.somerset-chamber.co.uk SturBiz - Sturminster Newton Chamber of Commerce, Sturminster Newton 07810 424269 www.facebook.com/SturBiz Swanage & District Chamber of Trade, Swanage 07966 462974 www.swanagechamberoftrade.co.uk Weymouth & Portland Chamber of Commerce, Weymouth 07730 135973 www.wpchamber.co.uk

Charity About Face, Poole 01202 677340 www.about-face.info Ansbury, Poole 01202 677557 www.ansbury.co.uk Autism Wessex, Christchurch 01202 483360 www.autismwessex.org.uk BCHA, Bournemouth 01202 410500 www.bcha.org.uk Bournemouth Hospital Charity, Bournemouth 01202 704060 www.bournemouthhospitalcharity.org CAN (Community Action Network), Poole 01202 466130 www.can100.org Care South, Poole 01202 712400 www.care-south.co.uk Citizens Advice Bournemouth Christchurch and Poole, Bournemouth 01202 290967 www.citizensadvice.org.uk Diverse Abilities, Poole 01202 718266 www.diverseabilities.org.uk Dorset Community Foundation, Poole 01202 670815 www.dorsetcommunityfoundation.org Dorset Mind, Bournemouth 01202 099183 www.dorsetmind.uk

Education Development Trust, Fareham 01329 559170 www.educationdevelopmenttrust.com Faithworks Wessex, Bournemouth 01202 429037 www.faithworkswessex.org.uk Help and Care, Bournemouth 03001 113303 www.helpandcare.org.uk Home-Start North Dorset, Sturminster Newton 01258 473038 www.home-start-northdorset.co.uk Hope HTS, Bournemouth 01202 312231 www.hopehts.com Julia’s House, Poole 01202 644220 www.juliashouse.org Lewis-Manning Hospice Care, Poole 01202 708470 www.lewis-manning.co.uk Lighthouse Poole, Poole 01202 781 320 www.lighthousepoole.co.uk MYTime Young Carers, Poole 01202 710701 www.mytimecharity.co.uk Pavilion Dance South West, Bournemouth 01202 203637 www.pdsw.org.uk Pivotal Housing Association, Bournemouth 01202 306070 www.pivotalhomesgroup.com Poole Hospital Charity, Poole 01202 448449 www.poolehospitalcharity.co.uk PramaCare, Poole 01202 207300 www.pramafoundation.org.uk Rotary Wessex, Wimborne 01202 882277 www.rotary.org Sexual Trauma and Recovery Services (STARS), Poole 01202 308840 www.starsdorset.org

Construction & Surveyors Acheson Construction Ltd, Dorchester 01305 267938 www.achesonconstruction.com Align Property Consultants Limited, Poole 01202 695777 www.align.co.uk Building Options Ltd, Bournemouth 01202 798428 www.buildingoptions.co.uk Composite Profiles UK Limited, Poole 01202 659237 www.compositeuk.com Cowling and West, Wimborne 01202 558262 www.cowlingandwest.co.uk Godsell Arnold Partnership Ltd, Broadstone 01202 600900 www.gapltd.eu.com Graham Garner & Partners Ltd, Broadstone 01202 697341 www.ggpl.co.uk Greendale Construction Ltd, Poole 01202 764551 www.greendaleconstruction.com Harry J Palmer Holdings Ltd, Wimborne 01202 842224 www.harryjpalmer.co.uk MC Plan and Site Services Ltd, Poole 01202 744966 www.mcplanandsiteservices.co.uk Primmer Olds B.A.S Chartered Surveyors, Bournemouth 01202 013015 www.primmeroldsbas.co.uk Quoin Property Consulting Limited, Wimborne 07710 543305, Savills, Wimborne 01202 856800 www.savills.co.uk Sherborne Holdings Ltd, Bournemouth 01202 303585 www.sydenhams.co.uk Siteright Construction Supplies Ltd, Sturminster Marshall 01258 858028 www.siteright.net

Talbot Village Trust, Poole 01202 338551 www.talbotvillagetrust.org

Spetisbury Construction Ltd, Wimborne 01202 856685 www.spetisburyconstruction.co.uk

The Grove Hotel Bournemouth, Bournemouth 01202 552233 www.thegrovebournemouth.co.uk

T A Colbourne Projects Ltd, Poole 01202 716516 www.tacolbourne.co.uk

The Tank Museum, Bovington 01929 405096 www.tankmuseum.org WISE Ability Services Ltd, Bournemouth 07712 393719 www.wiseability.co.uk YMCA Bournemouth, Bournemouth 01202 290451 www.ymcabournemouth.org.uk

Chemical Supply Analytical Services OEMAchem, Southampton 02380 707686 www.oemachem.co.uk

WFBA Consulting Civil and Structural Engineers, Romsey 01794 368241 www.wfba.co.uk

Construction Design & Build All Build Developments, Bournemouth 01202 070560 www.allbuilddevelopments.co.uk Designed in Oak, Ringwood 07860 629616 www.designedinoak.co.uk PDL BOURNEMOUTH LTD, Bournemouth 01202 554450 www.pdlbournemouth.co.uk

Cleaning Services

Woodmace, Poole 07702 714710 www.woodmace.co.uk

AMS Cleaning Ltd, Broadstone 01202 600611 www.amsclean.co.uk

Consultancy - Compliance Risk Advisory

Dorset Reclaim, Bournemouth 01202 773384 www.dorsetreclaim.org.uk

BH Commercial Cleaning Limited, Wimborne 01202 068088 www.bhcommercialcleaning.co.uk

Dorset Wildlife Trust, Dorchester 01305 217987 www.dorsetwildlifetrust.org.uk

Dorset Commercial Cleaning, Poole 01202 986700 www.dorsetcommercialcleaning.com

more news online - www.dorsetchamber.co.uk/news

Space Time Ltd, Christchurch 07780 877167 www.space-time.co.uk

Couriers & Freight Forwarding AOG Worldwide Ltd, Christchurch 01202 375702 www.aogworldwide.co.uk E-TEL EXPRESS, Ferndown 01202 874156 www.e-telexpress.com Kuehne & Nagel Ltd, Uxbridge 01159 438000 www.home.kuehne-nagel.com Schenker Ltd, Poole 01202 862150 www.schenker.com

Cyber Security ESET UK, Bournemouth 01202 405405 www.eset.co.uk Integrated Cyber, Axminster 02037 270615 www.integrated-cyber.com

Day Nurseries Tops Day Nurseries, Bournemouth 01202 551553 www.topsdaynurseries.co.uk

Defence ATLAS ELEKTRONIK UK LTD, Dorchester 01305 212400 www.atlas-elektronik.com

Digital Agencies Dorset Tech, Gillingham 01258 808577 www.dorset.tech

Display & Storage Suppliers Shopfitting Warehouse, Wimborne 01258 859900 www.shopfittingwarehouse.co.uk

Distribution Clarendon Specialty Fasteners, Swindon 01793 439166 www.clarendonsf.com De Monchy Aromatics Ltd, Poole 01202 620888, DigitalAir Wireless, Poole 01202 612400 www.digitalairwireless.com Kong Company Ltd, Salisbury 01722 783211 www.kongcompany.com Pam International, London 07496 388327 www.paminternational.co.uk Riverside Aromatics Ltd, Poole 01202 679532 www.riversideaeromatics.com

Education Aurora Boveridge College, Wimborne 01725 551247 www.the-aurora-group.com/ boveridgecollege Bournemouth and Poole College , Poole 01202 205831 www.thecollege.co.uk Bournemouth University, Poole 01202 961961 www.bournemouth.ac.uk/businessservices Bright Scholar (BCS) Management Limited, Bournemouth 01202 423266 / 436578 www.bournemouthcollegiateschool.co.uk

Corporate Gifts & Clothing

Kingston Maurward Enterprises Ltd (KME), Dorchester 01305 215000 www.kmc.ac.uk

Wessex Trophies Limited, Broadstone 01202 650444 www.wessextrophies.co.uk

PETA Limited, Portsmouth 02392 538700 www.peta.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Skills & Learning Adult Community Education, Poole 01202 262300 www.skillsandlearningace.com Solent University, Southampton 02382 013291 www.solent.ac.uk SWRAC, Wimborne 07841 784000 www.swrac.ac.uk The Bournemouth English Book Centre, Poole 01202 712908 www.bebc.co.uk Weymouth College, Weymouth 01305 208919 www.weymouth.ac.uk Young Enterprise, Oxford 07918 564958 www.young-enterprise.org.uk

Electric Vehicle Charging Apollo Electric Car Chargers, Southampton 01962 790005 www.apollocarchargers.com

Electrical Services Drewlec Electrical Services, Bournemouth 01202 575757 www.drewittgroup.co.uk

Moore International Ltd, Poole 01202 623393 www.mooreinternational.co.uk

First Capital Finance Ltd, Bournemouth 01202 434000 www.firstcapitalfinance.co.uk

Filberts Fine Foods Ltd, Glastonbury 01458 833744 www.mrfilberts.com

Reidsteel, Christchurch 01202 483333 www.reidsteel.com

Homeline Mortgages Ltd, Poole 01202 937444 www.homelinemortgages.co.uk

Furleigh Estate, BRIDPORT 01308 488991 www.furleighestate.co.uk

Safi Valves Ltd, Poole 01202 624618 www.safi-limited.com

Ideal Financial Solutions, Poole 01202 916488 www.idealfinancialsolutions.co.uk

Hall & Woodhouse Ltd, Blandford St Mary 01258 452141 www.hall-woodhouse.co.uk

Smiths Metal Centres Ltd, Verwood 01202 893755 www.smithmetal.com

Investec Wealth & Investment Limited, Bournemouth 01202 208100 www.investecdfm.co.uk

Harlees Fish and Chips, Wimborne 01202 602524 www.harlees.co.uk

Spherea Test & Services Limited, Christchurch 01202 872800 www.spherea.com Tides Marine International Ltd, Poole 01202 656773 www.tidesmarine.co.uk Ultra Electronics ENERGY, Wimborne 01202 850450 www.ultra-ncs.com

Event Management & Equipment BH Live, Bournemouth 01202 055555 www.bhlive.org.uk Bournemouth 7s, Poole 01202 545630 www.diamondsportinggroup.com

Purewell Electrical, Bournemouth 01202 484411 www.purewell.co.uk

Brighter Productions Ltd, Wimborne 01202 737848 www.brighter-productions.com

Energy Efficiency Services

Innovative Hire Ltd, Poole 01202 941068 www.innovativehire.co.uk

Thermal & Acoustic Solutions Ltd, Christchurch 01202 487463 www.thermalacoustics.co.uk

Lashings World X1 Ltd, Ferndown 07846 947397 www.lashingsworld.com

Utility Point Energy & Telecoms, Poole 03455 577878/03455 570055 www.utilitypoint.co.uk

Marquee Elegance, Shillingstone 01202 746340/07971 781848 www.marqueeelegance.com

Engineering

Quadrant2Design, Poole 01202 723500 www.quadrant2design.com

A & M Defence & Marine Services Ltd, Wimborne 01202 828700 www.amdefencemarine.co.uk Aeronautical & General Instruments Ltd, Poole 01202 689022 www.agiltd.co.uk Aish Technologies, Poole 01202 307082 www.aishtechnologies.com Aviation & Defence Spares, Poole 01202 768667 www.aviationdefence.co.uk avonwood developments, Wimborne 01202 868000 www.avonwood.co.uk Chemring Technology Solutions Ltd, Poole 01202 628155 www.chemring.co.uk Downhole Tools International Ltd, Poole 01202 690001 www.dti.uk.com G K D Technik Ltd, Wimborne 01202 861961 www.gkdtechnik.com

Sandpolo Ltd, Aldeburgh 07796 693796 www.sandpolo.com UKSV, Ringwood 01425 480444 www.uksv.co.uk

Lewis & Co (Investments & Pensions) Limited, Poole 01202 718400 www.lewisinvestment.co.uk

The Watercress Company, Dorchester 01305 250875 www.thewatercresscompany.co.uk

Mortgage Squared Ltd, Bournemouth 0808 1551807 www.mortgagesquared.co.uk

Funeral Services & Directors

NFU Mutual West Dorset, Beaminster 01308 862774 www.nfumutual.co.uk/beaminster

F C Douch & Son (Funerals), Wimborne 01202 882936 www.fcdouch.co.uk

Peter Harding Wealth Management, Poole 01202 830730 www.peterhardingwm.co.uk

Nicholas O’Hara Funeral Directors Ltd, Wimborne 01202 882134, oharafunerals.co.uk/

Redwood Business Finance Ltd, Bournemouth 07702 098884 www.redwoodbusinessfinance.co.uk

Custom World Dorset Ltd, Ferndown 01202 896816 www.customworldbedrooms.co.uk

SG Financial Ltd, Poole 07775 710551 www.sg-financial.com/ Shrap, Bournemouth 07837 182494 www.shrap.co.uk Strategic Solutions Chartered Financial Planners, Bournemouth 01202 769890 www.ssfs.co.uk

Templar Financial Associates , Bournemouth 0345 9001298 www.templar-associates.co.uk

Financial Services

The Lewis Workplace Pension Trust, Poole 01202 738650 www.lewismastertrust.co.uk

Baggette Wealth Management Ltd, Poole 01202 676983 www.baggette.co.uk Bloom Finance Group CIC, Bournemouth 01202 914413, Blue Sky Financial Planning Ltd, Poole 01202 756560 www.blueskyfp.co.uk

Lab21 Healthcare Ltd, Bridport 01308 421829 www.lab21.com

Business Cash Enabler, Bournemouth 07732 627085 www.businesscashenabler.co.uk

Littlemore Scientific Engineering, Gillingham 01747 835550 www.elsec.co.uk

Church House Investment Management, Sherborne 01935 382620 www.ch-investments.co.uk

Modulift UK Ltd, Poole 01202 621511 www.modulift.co.uk

Creditplus, Poole 01202 684898 www.creditplus.co.uk

January 2021 | Dorset Business Focus

Rossi International Ltd, Wimborne 01258 857210 www.rossiinternational.co.uk

Moneycorp, South West London 02078 287000 www.moneycorp.com

Candour Facilities Management Limited, Ringwood 07766 397605 www.candourfm.com

Archway Financial Solutions LLP, RINGWOOD 01425 600616 www.archwayfs.com

Organix Brands Ltd, Bournemouth 07458 022789 www.organix.com

The Jordans & Ryvita Company, Dorchester 01305 751000 www.dorsetcereals.co.uk

Facilities Management

Apex CB Financial Planning, Poole 01202 622223 www.apexcb.com

Hincknowle Fruit Farm, Bridport 01308 488765,

Life Matters, Poole 01202 025481 www.lifemattersfp.com

Teachers Building Society, Wimborne 01202 843500 www.teachersbs.co.uk

IS-Rayfast Ltd, Swindon 01793 439136 www.is-rayfast.com

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Lester Brunt Wealth Management, Wimborne Minster 01202 695801 www.lesterbrunt.co.uk

The Mortgage Explorer, New Milton 01425 627511 www.brooklandscommercialfinance.com/ TheNonExec, Ringwood 01202 828266 www.thenonexecutive.com Wavecrest Capital Ltd, Bournemouth 01202 779147 www.wavecrestcapital.co.uk WHIreland Wealth Management, Poole 01202 974111 www.whirelandwm.com Y-Not Finance, Ferndown 01202 912182 www.y-notfinance.co.uk

Food & Drink ABP Yetminster, Yetminster 01935 872777 www.abpfoodgroup.com BV Dairy, Shaftesbury 01747 851855 www.bvdairy.co.uk

/company/dorset-chamber/

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Furniture

G P & J Baker Limited, Poole 01202 266999 www.gpjbaker.com

Graphic Design Creative Studios, Wareham 01929 551700 www.creative-studios.com

Green Energy Voltalia UK PLC, London W6 07989 494455 www.voltalia.com

Health Alchemy Health Clinic, Wimborne 01202 880136 www.alchemy-healthclinic.com Bioenergetics Systems Technology Group Ltd, Poole 01202 785888 www.neshealth.com Bridge Health & Wellbeing, Christchurch 01202 473800 www.bridgehw.com BWT Physio, Poole 01202 749514 www.bwtphysio.co.uk CryoShower, Swanage, 7532889488 www.cryoshower.co.uk DDC Dolphin Limited, Poole 01202 731555 www.ddcdolphin.co.uk Kestrel Medical Ltd, Broadstone 01202 658444 www.vocalzone.com Liberty Private Care, Christchurch 01202 800494 www.libertyprivatecare.co.uk Livewell Dorset, Weymouth 01305 233105 www.livewelldorset.co.uk Nuffield Health Bournemouth Hospital, Bournemouth 01202 702809 www.nuffieldhealth.com

@DorsetChamber

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Health & Safety A3C (U.K.) Limited, Blandford Forum 07702 013198 www.a3c.co.uk CT Health and Safety, Broadstone 07956 074798 www.cthealthandsafety.com DoorTECH Safety Solutions , Ferndown 08458 385906 www.doortech.co.uk Quadrant Safety, Poole 01202 622391/07538900201 www.quadrantsafety.com Wessex Safety Services LLP, Bournemouth 07850 030791 www.wessexsafetyservices.co.uk

Holiday Parks Hoburne Ltd, Christchurch 01425 277661 www.hoburne.com West Dorset Leisure Holidays, Bridport 01308 422139 www.wdlh.co.uk

Home Improvements KSG Painting and Decorating Ltd, Bournemouth 01202 540109 www.ksgpaintinganddecorating.co.uk Southern Softflow, Three Legged Cross 01202 828241 www.southernsoftflow.co.uk

Home Technology Living Home Technology , Poole 01202 775133 www.livinghometech.co.uk

Hotels & Conferencing Bournemouth Carlton, Bournemouth 03300 283411 www.bestwestern.co.uk Bournemouth Highcliff Marriott Hotel, Bournemouth 01202 557702 www.bournemouthhighcliffmarriott.co.uk Captains Club Hotel, Christchurch 01202 475111 www.captainsclubhotel.com Chewton Glen, New Milton 01425 275341 www.chewtonglen.com Christchurch Harbour Hotel & Spa, Christchurch 01202 483434 www.christchurch-harbour-hotel.co.uk Crown Hotel, Blandford Forum 01258 456626 www.crownhotelblandford.co.uk Hotel Du Vin & Bistro Poole, Poole 01202 785570 www.hotelduvin.com Kingston Country Courtyard, Corfe Castle 01929 481066 www.kingstoncountrycourtyard.com Marsham Court Hotel, Bournemouth 01202 552111 www.marshamcourthotel.co.uk Minterne Estate, Dorchester 01300 341370 www.minterne.co.uk RNLI, Poole 03003 007654 www.rnli.org/college.

Royal Bath Hotel, Bournemouth 01202 204917 www.britanniahotels.com

The Holiday Inn Bournemouth, Bournemouth 01202 291266 www.holidayinn.com The Kings Harbour Hotel, Christchurch 01202 588933 www.thekings-christchurch.co.uk The Lulworth Estate, Wareham 01929 400352 www.lulworth.com Village Hotel Bournemouth , Bournemouth 01202 416147 www.village-hotels.co.uk

HR Absolute Works Dorset, Bournemouth 01202 241763/07730 732124, Jurassic HR, Weymouth 07873 874478 www.jurassichr.com Purple HR Ltd, Wimborne 01202 801047 www.purplehr.co.uk Treenhill Consulting Ltd, Sherborne, Not available www.treenhill.co.uk ViewHR Ltd, Ringwood 01425 205390 www.viewhr.co.uk

Import/Export Services EMONA PARTNERS LTD., Bournemouth 07961 094428 www.emonapartners.co.uk International Trade Matters, Bampton 01398 332881 www.internationaltradematters.com IST Supplies Ltd, Broadstone 01202 692775 www.ist-limited.com Zentrade, Bournemouth 07903 237811 www.zentrade.co.uk

Interactive 3D & VR CentreVR Limited, Bournemouth 01202 878300 www.centrevr.co.uk

IT A B S Computer Systems Ltd, Poole 01202 770900 www.absgb.com Aura Technology Limited, Southampton 03333 208601 www.auratechnology.com C3IA Solutions Limited, Poole 01202 721123 www.c3iasolutions.co.uk CFA Trading (Refurbished Computers), Poole 0333 666 7771 www.refurbo.co.uk Chillblast, Poole 01202 068333 www.chillblast.com ENHANCED, Poole 01202 308000 www.enhanced.co.uk Glitch IT Limited, Christchurch 01202 237996 www.glitch.services ITEC Connect Ltd, Wimborne 01202 848866 www.itecgroup.co.uk ITSB, Bournemouth 03300 881 335 www.itsupportbusiness.co.uk Juice Broadband, Poole 01202 332331 www.juice-broadband.com Keyfort Ltd, Bournemouth 08448 014580 www.keyfort.co.uk

Landscape Supplies & Aggregates Suttle Stone Quarries, Swanage 01929 439444 www.suttles.co.uk

Laundry Service & Equipment Tech2Serv Ltd, Bournemouth 07917 542246 www.tech2serv.co.uk

Lifts Supply & Installation Bourne Lifts Ltd, Wimborne 01202 582923/07808 813804 www.bournelifts.co.uk

Local Authority BCP Council, Bournemouth 01202 454630 www.bcpcouncil.gov.uk Dorset Council, Dorchester 01305 221000 www.dorsetforyou.com Dorset Local Enterprise Partnership , Poole 01202 962719 www.dorsetlep.co.uk/invest-in-dorset/

Manufacturing A & E Connock (Perfumery & Cosmetics) Ltd, Wimborne 01425 653367 www.connock.com A B Precision (Poole) Ltd, Poole 01202 665000 www.abprecision.co.uk Abbey Supply Co Ltd, Poole 01202 623258 www.abbeysupply.com Ability Projects Ltd, Poole 01202 305800 www.abilityprojects.com

Insurance

Kimcell Ltd, Dorchester 01202 755300 www.kimcell.com

A -One Insurance Group, Ringwood 01425 480700 www.aoig.co.uk

Netriver Systems Limited, Weymouth 02087 060995 www.netriver.co.uk

Alltrista Plastics Limited, Christchurch 01202 483636 www.jadexinc.com

Alan & Thomas Insurance Group, Poole 01202 754900 www.alan-thomas.co.uk

QuoStar Solutions Ltd, Bournemouth 0845 644 0331 www.quostar.com

Ashland ASI ISP Microcaps UK Ltd, Poole 01202 627352 www.ashland.com

All Insure Services Ltd, Blandford Forum 01258 488879 www.allinsureservices.co.uk

SecQuest Information Security Ltd, Wimborne 0345 19 31 337 www.secquest.co.uk

ASM Assembly Systems (Weymouth)., Weymouth 01305 760760 www.asm.com

Sense IT Support, Ringwood 01425 267267 www.sensesupport.co.uk

BEST Fittings Ltd, Gillingham 01747 312672 www.bestfittings.co.uk

Coleman Marine Insurance a Gallagher Company, Poole 01202 647400 www.stackhouse.co.uk Cornish Mutual, Truro 07970 224338/07814929262 www.cornishmutual.co.uk Coversure Insurance Services (Poole & Weymouth), Poole 01202 929141/01305 457202 www.coversure.co.uk/poole Finch Group Commercial Insurance Brokers, Poole 01202 759725 www.finchgroup.net Gallagher Insurance Brokers, Bournemouth 08002 988707,

Target IT Services, Bournemouth 01202 538488 www.target-its.co.uk Tech Wessex, Weymouth 01305 300320 www.techwessex.net TECHNEDs Investment LLP, Poole 03333 031047 www.techneds.co.uk The Data Vault, Bournemouth 01202 375079 www.thedatavault.uk

Health-on-Line, Bournemouth 01202 057412 www.health-on-line.co.uk

The IT Department Solutions Ltd, Bournemouth 01202 316008 www.the-it-department.co.uk

NFU Mutual Wessex, Wareham 01929 553472 www.nfumutual.co.uk/wareham

Kitchen Design

Summer Lodge Hotel, Dorchester 01935 482000 www.summerlodgehotel.com

The Insurance Institute of Bournemouth, Bournemouth 01202 518242 www.localinstitutes.cii.co.uk/bournemouth

The Hilton Bournemouth, Bournemouth 01202 804775 www.bournemouthhilton.com

UK Health Insurance, Poole 01202 756352 www.ukhealthinsurance.com

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Curiel Kitchen Designs, Ferndown 01202 897332/07834 228129 www.curielkitchendesign.co.uk

Landscape Services Eazy Garden Ltd, Ferndown 01202 978373 www.eazygardenlimited.co.uk

AlfaTronix Ltd, Poole 01202 715517 www.alfatronix.com

BOFA International Ltd, Poole 01202 699444 www.bofa.co.uk Bowmill Engineering Ltd, Poole 01202 266266 www.bowmill.co.uk British Diamond Wire Die Co Ltd, Poole 01202 745104 www.balloffetdie.com C R Instruments ltd, Christchurch 01202 989822 www.crinstruments.co.uk C.C.Moore & Co Ltd, Sturminster Newton 01963 362234 www.ccmoore.com Caleva Process Solutions Ltd, Sturminster Newton 01258 471122 www.caleva.co.uk Carlisle Fluid Technologies UK Ltd, Bournemouth 01202 571111 www.carlisleft.eu Caterpillar Marine Power UK Ltd, Wimborne 01202 796000 www.marine.cat.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY CBRNergetics Ltd, Poole 01202 800298 www.cbrnergeticsltd.com

Kallo Foods Ltd, Camberley 01276 609000 www.kallo.com

Sunseeker International, Poole 01202 382222 www.sunseeker.com

We Are 778 Ltd, Bournemouth 01202 778800 www.weare778.com

CDA Products Limited, Shaftesbury 01747 352999 www.cdaproducts.co.uk

KVP EU Ltd, Beaminster 01308 867020 www.kvpvet.com

Superior Seals Limited, Wimborne 01202 854335 www.superiorltd.com

Media & Film

Concept Cables Ltd, Blandford Forum 01258 480603 www.conceptcables.com

Lillidale Ltd, Wimborne 01202 848456 www.lillidale.co.uk

Tecan Ltd , Weymouth 01305 765432 www.tecan.co.uk

Confex Technology Ltd, Poole 01202 881466 www.confexuk.com

Lotek UK Ltd, Wareham 01929 552992 www.lotek.com

Thompson Valves Ltd, Poole 01202 647827 www.thompson-valves.com

Coty International BV, Bournemouth 01202 524141,

Lush Manufacturing Ltd, Poole 01202 664040 www.lush.co.uk

Time & Data Systems International Ltd, Poole 01202 723535 www.tdsi.co.uk

Cygnus Instruments Ltd, Dorchester 01305 265533 www.cygnus-instruments.com Darlena Ltd, Bournemouth 01202 302010 www.darlena.co.uk

Magicard Ltd, Weymouth 01305 470000 www.magicard.com Magni Telescopic Handlers UK Ltd, Poole 01202 070279,

Trimetals Limited, Blandford Forum 01258 459441 www.trimetals.co.uk

Denis Wick Products Ltd, Poole 01202 665100 www.deniswick.com

Marden Edwards Ltd, Wimborne 01202 861200 www.mardenedwards.com

Tyrol Tyre Sealant Manufacturer, Christchurch 01202 470257/07710 491310 www.tyrol.org.uk

Dometic Group Ltd, Blandford Forum 03446 260141 www.dometicgroup.com

Neal’s Yard Remedies, Gillingham 01747 834665 www.nealsyardremedies.com

Electronic Technicians Ltd, Wimborne 01202 897722 www.etluk.co.uk

NETZSCH Pumps & Systems Ltd, Dorchester 01935 483900 www.netzsch.com

Vapormatic UK Limited, Exeter 01392 435461 www.vapormatic.com

Enovation Controls Ltd, Salisbury 01722 410055 www.enovationcontrols.eu Farrow & Ball, Wimborne 01202 876141 www.farrow-ball.com Field International Limited, Poole 01202 676331 www.fieldinternational.com FireSTOP Manufacturing Ltd, Dorchester 01305 213112 www.firestopltd.co.uk Flowbird Transport Limited, Poole 01202 339339 www.flowbird.group Gemini 2000 Ltd, Poole 01202 666700 www.gemini2k.com Get Fresh Cosmetics Ltd, Bournemouth 01202 859059 www.bombcosmetics.co.uk Greens Combustion, Poole 01202 607563 www.greenscombustion.com Griff IVD Ltd, Yeovil 07778 997464 www.Griff-ivd.com

Nexus Cooling Ltd, Poole 01202 250100 www.nexuscooling.co.uk Nunet Ltd, Ringwood 01202 821572 www.nunetsolutions.co.uk Oakmount Control Systems Ltd, Yeovil 07812 653583 www.oakmountcs.net/data Packline Ltd, Poole 01202 307700 www.packline.co.uk Physicool Ltd, Dorchester 07778 274265 www.physicool.co.uk Polyhose (UK) Ltd, Christchurch 01202 478334 www.polyhose.com Precision Acoustics Ltd, Dorchester 01305 264669 www.acoustics.co.uk Primetals Technologies Limited, Christchurch 01202 331000 www.primetals.com

Violegen, Poole 01202 026656 www.violegen.com Wessex Filters Ltd, Poole 01202 671671,

The Blackmore Vale, Sturminster Newton 01258 472572 www.theblackmorevale.co.uk Wave 105, Fareham 01489 481057 www.wave105.com

Motivational Speaker & Trainer Peter Radford Speaker, Sturminster Newton 07884 946219/ 01258820897 www.peterradfordspeaker.com The Inspiration Bureau Ltd, Bournemouth 07717 870390 www.inspirationbureau.co.uk

Motoring Sales & Servicing

Wyndham Page Ltd, Poole 01202 734656 www.wyndhampage.com

Breeze Volkswagen, Poole 01202 713000 www.breeze-volkswagen.co.uk

Marine

Dorset Sports Cars Ltd, Wimborne 01202 825911 www.dorsetsportscars.co.uk

Actisense, Poole 01202 746682 www.actisense.com Fireboy Xintex UK Operations Ltd., Poole 08453 899462 www.fireboy-xintex.com

Marketing PR & Web Developers Aylesworth Fleming, Bournemouth 01202 295723 www.afagency.co.uk B4B Marketing, Poole 01202 684400 www.b4b.co.uk

Rowland Sandwith Ltd, Wimborne 01202 882323 www.h-h-hancock.co.uk

Hamworthy Heating Limited, Poole 01202 662500 www.hamworthy-heating.com

BWR Web Design, Bournemouth 07752 444377 www.bwrwebdesign.com

S K C Ltd, Blandford Forum 01258 480188 www.skcltd.com

Heatric Division of Meggitt (UK) Ltd, Poole 01202 627084 www.heatric.com

Sargasso Worldwide Industrial Limited, Sturminster Newton 07743 877690 www.sargassoworldwide.com

Caron Khan Consultancy, Bournemouth 07967 524578 www.caronkhan.co.uk

Honeywell Analytics Ltd, Poole 01202 676161 www.honeywellanalytics.com

Senscient, Poole 01202 606460 www.msasafety.com

Hydreco Hydraulics Limited, Poole 01202 627500 www.hydreco.com

Siemens Traffic Mobility, Poole 01202 782000 www.siemenstraffic.com

Insightful UX Ltd, Poole 01202 912760 www.insightfulux.co.uk

I C B Waterproofing, Poole 01202 785200 www.icb.uk.com

Sigma-Aldrich, Poole 0800 717181 www.merckgroup.com

Intergage Ltd, Poole 01202 684009 www.intergage.co.uk

I C Brindle & Co Ltd, Broadstone 01202 657814 www.icbrindle.com

Solentim Ltd, Wimborne 01202 798510 www.solentim.com

Key Digital Agency Ltd, Dorchester 01305 542000 www.key.digital

Industrial Abrasives Ltd, Christchurch 01202 303362 www.indab.com

Sontronics, Poole 01202 722583 www.sontronics.com

Motley.co.uk, Sturminster Newton 01258 807695 www.motley.co.uk

Ishida Europe, Poole 01202 466300 www.ishidaeurope.com

Strouden Joinery, Poole 01202 696123 www.stroudenjoinery.com

Uprated, Bournemouth 01202 559887 www.uprated.com

January 2021 | Dorset Business Focus

Image Republic Ltd, Wimborne 01202 820555 www.imagerepublic.co.uk

Bionanovate Limited, Poole 01202 695999 www.bionanovate.com

Biddable Media Consultancy, Poole 07951 448452 www.biddablemediaconsultancy.co.uk

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Global Brand Communications, Bournemouth 01202 727070 www.discoverglobal.co.uk

WRES Ltd, Poole 01202 674480 www.wres-welding.co.uk

R. Hamilton & Co. Ltd, Mere 01747 860088 www.hamilton-litestat.com

Hamworthy Combustion Engineering Ltd, Poole 01202 662717 www.johnzinkhamworthy.com

Dorset Biz News Ltd, Poole 07838 858228 www.dorsetbiznews.co.uk

Darren Northeast PR Ltd, Bournemouth 01202 676762 www.darrennortheast.co.uk Digital Storm Limited, Bournemouth 01202 298392 www.digitalstorm.co.uk

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E T S Truck & Van, Poole 01202 669339 www.etstrucks.co.uk Hendy Group, Eastleigh 023 8024 2616 www.hendy.co.uk/ Marshall BMW/MINI, Bournemouth 01202 535535 www.marshallbournemouthbmw.co.uk OKO Global LLP, Tiverton 02078 703156 www.oko.com Poole Audi, Poole 01202 775050 www.pooleaudi.co.uk Star Tech Ltd, Poole 01202 694758 www.star-tech.co.uk Volvo Cars Poole, Poole 01202 065555 www.volvocarspoole.co.uk

Notary Services Paul Wintle Notary Public, Bournemouth 01202 267818 www.notarypublicpoole-pwintle.com

Office Furniture Osmond Ergonomics, Wimborne 01202 850550 www.ergonomics.co.uk

Office Supplies Ace Office Environments Ltd, Bournemouth 01202 240000 www.aceoffice.co.uk

Patents & Trademarks IP Consult, Swanage 01929 421925 www.ipconsult.co.uk

Pharmaceutical PHARMAQ Ltd, Fordinbridge 01425 656081 www.pharmaq.no

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Photographer Andrew Plant Photography & Video, Wimborne 01202 886375 www.andrewplantphotography.com

Printing Services & Supplies C M P Printing Limited, Poole 01202 739993 www.cmp-uk.com The Minster Press, Wimborne 01202 882277 www.printsolutions.co.uk The Print Agency, Wimborne 01202 872777 www.theprintagency.com Xerocad Limited, Ferndown 01202 897297 www.xerocad.co.uk

Property Management Estatesman, Sherborne 01935 319777, GH Property Management Ltd, Eastleigh 03453 080988 www.gh-propertymanagement.co.uk

Property Sales and Rental ASN Capital, Bournemouth 01202 771441 www.asncapital.com Basepoint Centres Limited, Bourenmouth 01202 331700 www.basepoint.co.uk

Hardy Recruitment, Poole 01202 232520 www.hardyrecruitment.com

Kiwi Design, Verwood 01202 822634 www.kiwidesign.co.uk

Ellis Jones Solicitors LLP, Bournemouth 01202 525333 www.ellisjones.co.uk

Mploy Staffing Solutions Ltd, Poole 01202 668360 www.mploystaff.com

School Meals Provider

Frettens LLP, Christchurch 01202 499255 www.frettens.co.uk

Oyster Recruitment Limited, Poole 03333 443034 www.oyster-recruitment.co.uk REED Specialist Recruitment, Bournemouth 01202 585585, reedglobal.com Rubicon Recruitment Group, Poole 01202 680311 www.rubiconpeople.co.uk Sheridan Maine Recruitment Ltd, Bournemouth 01202 970970 www.sheridanmaine.com

Smart Homeworks, Bournemouth 01202 309503 www.smarthomeworks.co.uk

Laceys Solicitors LLP, Bournemouth 01202 557256 www.laceyssolicitors.co.uk

Vanguard Security Services Ltd, Bournemouth 01202 523573 www.vanguard-services.co.uk

Lester Aldridge LLP, Bournemouth 01202 786161 www.lesteraldridge.com Matthew and Matthew, Bournemouth 01202 437179 www.mm4law.co.uk

TeamJobs, Poole 01202 445700 www.teamjobs.co.uk

Bayside Business Centre Ltd, Poole 01202 282042 www.baysidebusinesscentre.co.uk

Paris Smith LLP, Southampton 023 8048 2482 www.parissmith.co.uk

The Work Shop, Ringwood 01425 489393 www.thework-shop.co.uk

BizSpace Poole & Christchurch, Poole 01202 853100/01202 031087 www.bizspace.co.uk/spaces/poole

Preston Redman LLP, Bournemouth 01202 292424 www.prestonredman.co.uk

Recycling & Waste

Signage

Eco-Sustainable Solutions Ltd, Christchurch 01202 593601 www.thisiseco.co.uk

Signs Express Bournemouth, Christchurch 01202 797239 www.signsexpress.co.uk/branch/ bournemouth

Scott Walby LLP, Wimborne 01202 888300 www.scott-walby.com

W & S Waste Management Ltd, Poole 01202 675564 www.wsrecycling.co.uk

Removals & Storage BH Storage Limited t/a easyStorage, Poole 01202 932299 www.easystorage.com

Goadsby & Harding (Survey & Valuation) Ltd, Bournemouth 01202 550000 www.goadsby.com

Leatherbarrows Removals & Storage Ltd, Christchurch 01202 578581 www.leatherbarrows.co.uk

James Drewitt & Son Ltd, Bournemouth 01202 575757 www.drewittgroup.co.uk

Maidmans Moving and Storage Limited, Poole 01202 681 397 www.maidmans.com

Public Relations & Marketing Consultants

Security

Store & Secure Self Storage, Bournemouth 01202 520220 www.storeandsecure.co.uk

Retail

Social Media Agency Soul Motion, Verwood 07957 805108 www.soulmotionmedia.com South Coast Social Ltd, Bournemouth 01202 985022 www.southcoastsocial.com

Software/ Cloud Services Chittak, Bournemouth 01202 611711 www.chittak.co.uk Dorset Creative, Bournemouth 01202 237899 www.dorsetcreative.com KFA Connect, Ringwood 01425 484445 www.kfa.co.uk Provulo, Weybridge 07503 267160 www.provulo.com

Deep South Media Ltd, Bournemouth 01202 534487 www.deepsouthmedia.co.uk

Brewery Square, Dorchester 01305 267777 www.brewerysquare.com

Finger on the Pulse Research Ltd, Wells 01425 615024 www.fotpresearch.com

Dacombes of Wimborne, Wimborne 01202 882615 www.dacombesofwimborne.com

Liz Lean PR, Poole 01202 701828 www.lizleanpr.co.uk

New Look Retailers LTD, Weymouth 01305 765000 www.newlook.com

Perceptions Marketing Solutions, Weymouth 07739 582608 www.perceptionsuk.co.uk

OnBuy.com, Poole 01202 048630 www.OnBuy.com

Solweb Ltd, Ferndown Industrial Estate 01202 232846 www.solweb.co.uk

Publications

Party Boutique, Bournemouth 01202 941229 www.partyboutiqueuk.com

Spyrosoft Ltd, Ferndown 01202 862311 www.spyro-soft.com

IMS Group, Bournemouth 01202 611100 www.ims-group.co.uk

Tech Tent LTD, Poole 01202 676199 www.postsnap.com

Solar/Green Energy

LOCALiQ, Bournemouth 01202 554601 www.bournemouthecho.co.uk/dorsetecho. co.uk

The Dolphin Shopping Centre, Poole 01202 673906 www.dolphinshoppingcentre.co.uk

Pulford Publicity Ltd (inc. Mags4Dorset & Brightbox Designs), Ferndown 01202 870270 www.mags4dorset.co.uk

Humphries Kirk, Wareham 01305 251007 www.hklaw.eu

Serviced Offices

D J Property, Weymouth 01305 778896 www.djproperty.com

Move On Sales and Lettings, Poole 01202 711169 www.moveonrentals.com

Forerunner – School Meals, Bournemouth 01202 434555 www.bringbacklunch.co.uk

The Paddock Pantry Ltd, Sturminster Newton 01258 473336 www.thepaddockpantry.co.uk

Recruitment

Watt to Wear Ltd, Wiveliscombe 01984 622010 www.watt-to-wear.co.uk

Aspire Jobs Ltd, Ringwood 07974 429217 www.aspirejobs.co.uk

Retail & Commercial Interiors

Bijou Recruitment, Bournemouth 07941 319420 www.bijourecruitment.com

Creative Retail Solutions, Poole 01202 233088 www.creativeretailsolutions.co.uk

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Rifu UK Ltd, Bournemouth 01202 923222 www.rifu.com Servana Managed Services Ltd, Bournemouth 01202 026522 www.servanamanaged.com

W H White Limited, Wimborne 01202 612504,

Solicitors Barker Brettell LLP, Southampton 02380 336970 www.barkerbrettell.co.uk Battens Solicitors Ltd, Dorchester 01305 250560 www.battens.co.uk Coles Miller Solicitors LLP, Poole 01202 673011 www.coles-miller.co.uk Dutton Gregory Solicitors LLP, Bournemouth 01202 315005 www.duttongregory.co.uk

Steele Raymond LLP, Bournemouth 01202 204598 www.steeleraymond.co.uk Stowe Family Law LLP, Christchurch 01202 113664 www.stowefamilylaw.co.uk/offices/ bournemouth Trethowans, Bournemouth 01202 338585 www.trethowans.com

Sports & Leisure AFC Bournemouth, Bournemouth 01202 726322 www.afcb.co.uk Bowl Central, Bournemouth 01202 093000 www.bowlcentral.co.uk Dorset County Football Association, Poole 01202 682375 www.dorsetfa.com Grosvenor Casino Bournemouth, Bournemouth 01202 553790 www.grosvenorcasinos.com Hoburne Golf, Verwood 01202 814088 www.hoburnegolf.com Individuality Swimming Ltd, Poole 01202 031701 www.individualityswimmingandfitness. co.uk/ Muc-Off Ltd, Poole 01202 307790 www.muc-off.com Rock Reef (Bournemouth Pier), Bournemouth 01202 983983 www.rockreef.co.uk Rockley Watersports Ltd, Poole 01202 677272 www.rockleywatersports.com Thrive Personal Training Limited, Bournemouth 07900 692014 www.thrivepersonaltraining.co.uk

Stonemasons Portman Stone Limited, Christchurch 01202 484340 www.portmanstone.com

Team Building Joseph Allnatt Centres LTD, Swanage 01929 421075 www.allnatt.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Telecommunications 4Com plc, Bournemouth 03304 444444 www.4com.co.uk Buzz Networks Ltd, Poole 02034 888812 www.buzzconnect.co.uk Citrus Telecommunications Ltd, Bournemouth 03451 939393 www.boxclever-solutions.co.uk City Fibre Holding Ltd, Bournemouth 02035 100602 www.cityfibre.com Crystal Clear Telecom Ltd, Bournemouth 01202 941040 www.crystalcleartelecom.co.uk ElemenTel, Romsey 0330 024 8998 www.elementel.co.uk Grapevine (Telecoms & IT), Poole 01202 644434 www.grapevine.uk.com Phones 4 Business Limited, Bournemouth 01202 705030 www.phones4business.com Squire Technologies Ltd, Dorchester 01305 757314 www.squire-technologies.co.uk Telesoft Technologies Ltd, Blandford 01258 480880 www.telesoft-technologies.com Town & Country Communications, Bournemouth 01202 514444 www.town-country-comms.co.uk TTS Media & Communications Ltd, Beaminster 01308 888020,

VoIP Unlimited, Poole 01202 612000 www.voip-unlimited.net

Unicorn Training, Bournemouth 01202 306050 www.theaccessgroup.com

Prestige Holidays, Ringwood 01425 484007 www.prestigeholidays.co.uk

Tool Hire & Sales

Transport & Logistics

EquipAxxess Limited, Bournemouth 01202 768383 www.equipaxxess.com

Bournemouth Swanage Motor Road & Ferry Co, Swanage 01929 450203 www.sandbanksferry.co.uk

Utilities

Town Planning Consultants Chapman Lily Planning Ltd, Wareham 01929 553818 www.clplanning.co.uk Intelligent Land, Ferndown 01202 570471 www.intel-land.com

Training Arena4Finance, Wimborne 01202 849691 www.arena4finance.co.uk Aspire Training Team, Bournemouth 01202 551553 www.aspiretrainingteam.co.uk Aspire4Business, Poole 07802 322828 www.aspire4business.com Dragonfly Wellness Dorset, Shaftesbury 07979 052236 www.dragonflywellnessdorset.com Exalt Training Ltd, Wareham 07889 502247 www.exalt-training.com Locomotivation, Poole 01202 567204 www.locomotivation.co.uk Micro Nav Limited, Bournemouth 01202 764444 www.micronav.co.uk Ouch Training Team Ltd, Wimborne 01202 880999 www.ouchtraining.co.uk Performance People Ltd, Poole 07968 416466 www.performancepeople.org

D&A Procurement Ltd, Bournemouth 07956 311336 www.daprocurement.co.uk

Brittany Ferries, Poole 08712 440411 www.brittany-ferries.co.uk

Utilities 4 Less Ltd, Bournemouth 01202 800200 www.u4luk.com

Channel Seaways Ltd, Poole 01481 723400 www.channelseaways.co.uk

Vehicle Leasing

John Pipe Limited, Poole 01202 715888 www.johnpipe.co.uk More Bus / Excelsior Coaches, Poole 01202 338420 www.morebus.co.uk Poole Harbour Commissioners, Poole 01202 440210 www.phc.co.uk Raven Logistics, Poole 01202 800539 www.a1elitecourierservices.co.uk Yellow Buses, Bournemouth 01202 636046 www.yellowbuses.co.uk

Travel Ally Case Travel Counsellors for Leisure., Bournemouth 01202 375180 www.travelcounsellors.co.uk/ally.case Condor Ferries Ltd, Poole 03456 091030 www.condorferries.com Katharine Cleall Travel Counsellors for Business., Ringwood 01202 802166 www.tctravelmanagement.co.uk/katharine. cleall

Dorset Car and Van Leasing, Poole 01202 821354 www.dorsetcarleasing.uk

Vehicle Rental Abacus Vehicle Hire - Horton Commercials, Wimborne 01202 877790 www.abacusvanhire.co.uk U-Drive, Poole 01202 747275 www.u-drive.co.uk

Windows & Double Glazing Dorset Windows Ltd, Wimborne 01202 825225 www.dorsetwindows.com

Workwear Site Safety Limited, Wimborne 01202 870555 www.sitesafetylimited.co.uk The Embroidery Barn, Dorchester 01305 251659 www.theembroiderybarn.co.uk Tower Supplies, Poole 01202 718000 www.towersupplies.com

TO JOIN THE DORSET CHAMBER Visit: www.dorsetchamber.co.uk/join #GetBusinessDone

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January 2021 | Dorset Business Focus

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