Dorset Business Focus | October 2020

COMPLIMENTARY

DORSET CHAMBER OF COMMERCE AND INDUSTRY OFFICIAL BUSINESS MAGAZINE | ISSUE 21, OCTOBER 2020

“THE WORLD ECONOMY HAS BOUNCED UP” PROFESSOR NIGEL JUMP – BOURNEMOUTH UNIVERSITY

DORSET CHAMBER’S NEW KEY INFORMATION HUB

FREE BREXIT TRAINING

PEER TO PEER COLLABORATION FOR AMBITIOUS BUSINESSES

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DORSET DORSET BUSINESS BUSINESS FOCUS FOCUS // WELCOME WELCOME

Welcome to the October edition of Dorset Business Focus.

Autumn is finally upon us after an incredible run of great weather and the evenings are now drawing in.

It’s been an incredibly strange but busy 6 months and we are seeing businesses now return to work on a phased basis. Whilst trading conditions and the economic climate remain very tough, we are seeing many businesses report growth and there are some signs of recovery in some sectors.

However the end of October will be a telling time with the end of furlough and there are of course concerns that we will see increases in redundancy when this occurs although we all hope this will not be the case.

Looking forward, we need to focus on recovery and business growth. There are a broad range of programmes and initiatives for businesses from organisations such as ourselves, Dorset Local Enterprise Partnership (LEP) and the Dorset Growth Hub. These can all be accessed through the Dorset Gateway, a free information and signposting service, delivered by Dorset LEP in partnership with Dorset Chamber. Whether you are a new or established business, the Gateway team is on hand to discuss your business issues with you, whatever they may be, and help you access support for your businesses. You can contact the Dorset Gateway on 01202 714800, visit

dorsetchamber.co.uk or e-mail gateway@dcci.co.uk.

Dorset Chamber has always been a strong advocate of supporting young people and we’ve been delighted to see the launch of the new Kickstart scheme, designed to provide unemployed young people with valuable work experience and help improve their opportunities for employment. Essentially employers will be funded to create 6-month paid work experience placements. The funding will be the equivalent of 25 hour per week at the relevant national minimum wage plus associated national insurance and pension costs. There will also be an additional £1,500 to fund any additional support the young person may require. We think this is a great scheme that could really make a huge difference to the young people that are eligible for this programme and we urge businesses and organisations to get involved.

Employers creating less than 30 placements will need to work through a ‘representative’. Dorset Chamber is a ‘representative’ and you can see more information and apply on dorsetchamber.co.uk/business-support/kickstart-jobplacement-scheme/

Ian Girling Chief Executive Dorset Chamber of Commerce and Industry

Contents 05 Dorset Economic update: Supply and Demand

20 Member to member offers

32 Innovation - a route out of crisis

06 Dorset Chamber Web Site Launches as Key Information Hub

22 Lester Aldridge acts for Appledore Land Limited on sale of historic Appledore Shipyard in Devon

36 Attack of the Instagram clones

11 President’s Column 13 Vitality become official shirt sponsor of AFC Bournemouth 14 Colour-coded system supports staff in workplace 17 Investing in your workforce 19 Bridge Health & Wellbeing becomes official sponsor at Christchurch Rugby Club

40 Peer Networks Programme

25 New Faces, New Places

43 International trade

27 Affiliated Town Chambers

51 Driven - by Steve Bulley

29 HSBC UK funds Bournemouth exporting amid Covid-19

54 Events and training

30 New members

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56 - 62 Dorset Business Directory

Winning a public sector contract is easier than you may think

EDITORIAL

Chamber House, Acorn Office Park Ling Road, Poole, Dorset BH12 4NZ T. 01202 714800 W. www.dorsetchamber.co.uk more news online - www.dorsetchamber.co.uk/news

DESIGN, PRODUCTION AND SALES

Steve Bulley

Production Manager Ben Pulford

steve.bulley@dcci.co.uk

ben@pulfordpublicity.co.uk

Hayley Moore

Lead Designer Louis Pulford

hayley.moore@dcci.co.uk

louis@pulfordpublicity.co.uk

Joan Senior

Media Sales

joan.senior@dcci.co.uk

01202 941466

01202 893430 www.pulfordpublicity.co.uk 3

DORSET BUSINESS FOCUS / NEWS

Winning a public sector contract is easier than you may think Winning a public sector contract is not as unachievable as you may think. With a good understanding of how the system works and a clear strategy in place, the process can be completed within reasonable timescales, with minimal strain on resources.

Using my experience of evaluating tender responses, I have put together a quick checklist of dos and don’ts to help you navigate the tender process. Good luck!

Don’t •

Go for contracts that you cannot fulfill

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Confuse the Selection Questionnaire (SQ) and invitation to tender (ITT) phases. The SQ is about selection criteria and shortlisting. The focus is backward-looking, so you need to demonstrate your credentials as a company before getting the chance to bid. The ITT is forward-looking and focuses on how you will seek to perform the contract

Do •

Complete the tender in full and do exactly what is asked of you

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Complete the tender in a particular format, if asked to do so

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Contact the buyer if you are unclear of any aspects of the tender

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Ignore the word count or fail to fill in any part of the tender document

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Submit stock corporate sales material and standard copy

Be creative – work out your USP and make your response relevant to the requirement

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Include bold statements that cannot be backed up with evidence

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Introduce inappropriate or ill-prepared people. If you are invited to undertake or receive a presentation, your representatives should be well versed in the requirement and in your company, be presentable and affable

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Submit your tender late, even by a minute

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Forget to inform your nominated referees, as this gives a poor impression and you may even end up with a bad reference.

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Price at a point that is sustainable for your business

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Submit your tender 24 hours prior to the deadline

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Hire a consultant to help you complete your bid if you do not have the time/experience (Bidbetter are a local company specialising in winning public sector tenders)

Philip Norman is founder and MD of Bidbetter, a local business which wins public sector contracts for large and small businesses (with an extremely high success rate winning places on framework agreements). He was previously a CIPS-qualified public procurement professional. For public sector bidding advice, visit bid-better.co.uk 4

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DORSET BUSINESS FOCUS / NEWS

PROFESSOR NIGEL JUMP

Dorset Economic update:

Supply and Demand CURRENT SITUATION The world economy has bounced up from Q2’s Covid19 lows, but momentum is fragile. Much of the bounce is pent up demand for the short-term rather than renewed growth for the long run. The eurozone has seen consumer confidence wane as the ‘second’ wave of pandemic threatens.

China is still doing reasonably well but Japan is soft (having fallen less than most previously).

America is growing at a more moderate pace. US jobs are up 10.6 million from the nadir but fell by 22.2 million during the collapse: there is significant ground still to make up.

The latest UK data for July showed: •

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real GDP rose by 6.6% but was still 11.7% below the February 2020 monthly level.

Roughly half of the ‘lost’ output came back: the V-shape recovery was underway but there is a long way to go and it may yet stall.

Industrial production increased but was still 7% below February’s “normal”.

Manufacturing and utilities were ‘better’, (led by transport equipment). Services (led by education) and construction (both new work and repairs and maintenance) climbed but were still 12.6% and 11.6% respectively less than February’s levels.

The unusual trade surplus widened as low domestic demand cut imports more than weak overseas demand cut exports, especially for vehicles and fuels. Excluding precious metals, the surplus in July was £6.4bn compared with a deficit of £3.7bn in the same month a year earlier.

Regional labour statistics showed the SW unemployment rate still held down to 3.8% in the three months to July compared with a UK average of 4.1%. (The north-south divide persists.) In the year to June 2020, about 24,000 workforce jobs were lost in our region. More locally, the claimant count rates in August were 6.6% for Bournemouth, Christchurch and Poole and 4.6% for Dorset County - up from 2.4% and 1.6% respectively a year ago. The expected climb in unemployment has started.

This quarter (Q3, July-September) is recording a bounce in UK economic activity from its predecessor. The SW Business Activity Index for August was 59.3, representing a second month of expansion, but the employment index was 41.1, indicating shrinkage. The question is whether this heralds a V-shaped recovery that can gather pace or is merely the second section of a W-shape which will see renewed slowdown through the winter (see Blog 2, June to explain these recovery shapes).

Sadly, the next period of slowdown may be worsened by new trade barriers with the EU (tariffs and regulatory blockages) if the Brexit transition ends without a proper trade deal and with other (NI) internal market issues. Economic activity will remain below the Q4 2019 peak for the foreseeable future. more news online - www.dorsetchamber.co.uk/news

CURRENT PROSPECTS The lockdown recession is instigating a range of structural changes that will take some time to play out through the economy. A transformation of many work and business practices suggests a full V-shaped recovery is implausible and a sequence of stops and starts (a series of Ws?) is possible, with certain sectors powering ahead even as others find it hard to kickstart activity.

Given this background, the policy world is likely to remain volatile around the central tenets of: •

the Bank of England (BoE) supporting liquidity

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the Treasury (HMT) supporting labour and productive capacity, and

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the Business and Trade departments supporting investment and exchange.

In all cases, the aim is to maintain, sustain and promote capacity and capability for the benefit of long-term productive growth and competitiveness.

At the recent, annual Jackson Hole central bank fest, (this year on-line of course) both the US Federal Reserve and the BoE stressed the need to stay loose on interest rates and money, and not to worry about inflation overshooting targets (currently still undershooting at 0.2% year to August – subdued by the eating out policy but underlying still under 1%) if that stops unemployment rising. Members of the BoE’s Monetary Policy Committee (MPC) have voiced concerns about the ending of temporary government support for employment leading to a winter drag on demand.

Meanwhile, rumours speak of higher wealth (pension contributions and capital gains) and fuel taxes to come in the autumn budget and some spending cuts in the Comprehensive Spending Review. It seems too soon for these tightening measures to be applied now, but they will need to be applied in 2021/22 or later: an eventual constraint on future demand to be carried out when the private economy is functioning again.

Timing is everything.

This is particularly true for supply. It takes time to instigate new methods and develop new facilities and, thereby, to boost productivity, profits and jobs, and drive underlying growth potential upwards. It takes time to create the new and better trade and exchange links and competitive supply chains that can underpin well-being and living standards for the long run. This is especially so in a world of significant change to business and work practices as dictated by changing values and technologies: not least to encourage environmental and social sustainability as well as economic success.

The challenge is to manage a fundamental transition, involving the more efficient and effective reallocation of resources across industries. For the long run health of the economy, this could turn out to be a strongly positive process towards better outcomes for productivity-led growth.

Professor Nigel Jump Bournemouth university

The trouble is it requires painful adjustments in the near term, which will hurt some households and some firms. Recent small business closures will be reversed eventually, but it may take years.

In pursuit of “Global Britain”, how the distribution of positive and negative effects is managed and mitigated will prove to be a crucial test for both political and commercial decision makers.

One aspect of this adjustment is the enormous public and corporate debt burdens built up in response to the pandemic and its aftermath.

The UK growing debt burden will come down over time via three mechanisms: •

Growth – the best way to pay off debt but seldom enough on its own, especially for a mature economy working with environmental constraints

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Austerity – control of state spending and higher taxation that dictates incentives and alters the social distribution of impact

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Repression – forcing savers’ returns below inflation to allow the public sector to access funds cheaply and to encourage funds into real activity now, (rather than saving for later – the proverbial rainy day is here). This requires potential adjustments through exchange rate competition, trade and other barriers, and price and market controls.

The danger is that austerity and repression affect inflation expectations more than, or before, growth prospects as low interest rates and abundant money supplies sustain the high debt levels. The ideal is that debt is used to invest in supply side capacity that boosts future productivity rather than in demand side consumption that threatens higher inflation and, thereby, future living standards.

Meanwhile, the government should think about issuing very long-term bonds to finance itself. It will take years to rectify recent state borrowing, we might as well admit it by extending the length of the debt (to 50- or 100-year gilts?) at current low interest rates.

The crisis has needed some demand side stimuli in the short term (furloughed workers, eating out subsidies etc) but a switch to more supply side actions *innovation, skills and infrastructure) will be needed as the UK moves to a blended future of new digital, personal and business contact behaviours. I will try to consider some of these actions and options for Dorset in my next blog.

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DORSET BUSINESS FOCUS / NEWS

Dorset Chamber Web Site Launches as Key Information Hub Dorset Chamber has launched its new web site.

It has been streamlined as a key information hub for businesses including: News, Business Support (financial, training, COVID-19 and Brexit), International Trade services for exporters/importers, British Chambers of Commerce information and support for members, Young Chamber employability activity in schools, and of course, Events (member and non-member), covering Business Leaders, Networking and business opportunities.

The new site is also the platform for the new range of Membership Packages starting at £120 +VAT for Digital Membership, all of which come with £1 million of Business Legal Expense Insurance plus a 24/7 Legal, HR and Tax

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Helpline, as standard.

Ian Girling, Chief Executive at Dorset Chamber said: “Our new web site reflects the changes we have made as an organisation to provide focused and specific business support and engagement opportunities for members and prospective members. As an information hub, the new site enables businesses to go right to the information they need, which we know is very important at this time.”

Ian adds: “The site is part of a wider investment in Dorset Chamber’s digital communications, which has resulted in a month on month increase in followers on our Linkedin, Twitter, Facebook and Instagram channels, since the pandemic began. Currently, more than 12,700 followers now access key business information for Dorset and the South West, as well as government announcements, British Chambers support and more, via our social media channels.”

Curtis Williams, Marketing Manager at Dorset Chamber business partner Digital Storm, /company/dorset-chamber/

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which has designed the new site, said: "Digital Storm was once again delighted to work closely with Dorset Chamber on further enhancing their online experience. As an active member ourselves and following a detailed review of the web site’s historical performance, we knew what areas of it were in need of improvement to make it an overall more effective tool for members; that is where we focused our efforts. The team at Dorset Chamber has been a pleasure work with on this and we hope that the site works well for all members." www.dorsetchamber.co.uk

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DORSET BUSINESS FOCUS / NEWS

Membership Rates 2020/21 All prices plus VAT

Digital £120

Essential £245

Corporate £395

Premium £645

Elite £995

Diamond £2,200

Charities £225

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Connections and Marketing Upload news stories onto the website news portal Listing in magazine and online members directory Access to Simply Networking online meetings Access to networking breakfast / lunch events Access to Business Leader events Free use of boardroom at Chamber House* Dorset Business Focus Magazine posted Introduction to your business in Dorset Business Focus Magazine (number of words) Discounted advertising rates in Dorset Business Focus magazine Editorial in the Dorset Business Focus Magazine up to two p/a Access to key contact member database Online event promotion *Up to 10 times per annum. Digital members can book at the discounted rate of £25+VAT per half day

Business Support £1,000,000 business legal insurance (up to £100,000 per claim)

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International Trade Services 50% discount on international trade documents* (up to per annum) Access to documentation technical helpdesk

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Global introductions to international Chambers *Not applicable to Customs Declarations and most documents relating to shipments to the Middle East

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International Trade Services Only Membership 50% discount on international trade documents* (up to per annum) Access to documentation technical helpdesk

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Global introductions to international chambers No other Dorset Chamber services included, to upgrade see main membership rates above . *Not applicable to Customs Declarations and most documents relating to shipments to the Middle East

To join click www.dorsetchamber.co.uk/join or call 01202 714810 / 01202 714806 8

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Rates available from 1 September 2020 until further notice, subject to change, annual membership is non-refundable

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DORSET BUSINESS FOCUS / NEWS

Launch of new business providing bespoke quality, safety and engineering management solutions We are delighted to formally launch our business, A3C Management, providing companies with outsourced safety, quality and engineering management solutions.

Based in Dorset, we have extensive experience across a variety of sectors including nuclear, construction, military, aviation, shipping, local government and education sectors. Our aim is to enable businesses to become safer, more resilient and reliable because they understand the challenges businesses face when trying to create a safer, more efficient and cost-effective environment.

Director and Founder, Simon Jubb said: “We pride ourselves on providing solutions that integrate into your business.

Our core values are integrity, honesty and transparency in everything we do. If a process is not right, we will say so and together we will work to create a better, more logical and efficient system for you.”

Simon himself has more than 30 years’ experience in health, safety, engineering and quality management and wanted to create a truly collaborative approach with A3C Management. He said: “What makes us different is that we don’t want to create something bespoke for your company that will then require a lot of tweaking and cost to maintain. We want to give your company something you can use and run, without the constant need for upgrades. Therefore, a key part of any work we do is to consult with your employees – they are after all the hub of your company.”

One of the key areas for businesses, at the moment, is ensuring their health and safety practices are in-line with the ‘new normal’ of Covid-19 restrictions and guidelines. A3C Management can help businesses navigate the myriad of guidelines and create a tailor-made workable, practical and useful solution.

Simon said: “While some elements are really straightforward the tricky bit, as with all safety legislation, is in the application of its requirements and intention to your business, not to mention making it compatible with your existing plans.

It’s about empowering your employees to feel confident in the understanding and practical application of these new considerations.”

To find out more visit www.a3c.c.uk or email enquiries@a3c.co.uk.

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The President’s Column

by Liz Willingham

Without a doubt, this year has been one of the most challenging in a long time. While the 2008 recession was hard, the pandemic has impacted us differently and some could argue, harder.

Business leaders will have gone through a full wheel of emotions; fear, adrenaline, anxiety, optimism, all fuelled by increased financial pressures and threats to our teams and business survival. Alongside all that we have the heavy cloud of concern hanging over us surrounding our health and that of our family and friends. We’ve been working towards an ambiguous future while working from home, reopening offices full of Perspex and sanitiser, meeting friends from a 2 metre distance, staying safe, staying alert, eating out and helping out, furloughing, pivoting, evolving, protecting and hoping the decisions we’ve been making are the right ones.

I can’t write this column in confidence that we won’t have to live with the pandemic and the repercussions of it for many months and years to come. So, I want to focus this month on ‘resilience’.

According to the dictionary, resilience is the ability to be happy and successful again after something difficult or bad has happened. In a more physical sense, it’s the ability of a substance to return to its usual shape after being bent, stretched or pressed.

In terms of measuring my own resilience, I know the feeling of being bent, stretched and pressed in the past few months and I’m hoping to return to my usual shape soon (Battenburg cakes did become my lockdown Zoom call comfort)! But I know it’s important to remind myself that many, many business leaders across the globe and in our Dorset Chamber community will be feeling the same. Happiness and success WILL resume.

It is so easy to lose track of the wins and forget to give ourselves a pat on the back from time to time. While our shoulders might feel like they’re carrying a heavy load, we know we have worked through challenges before and we have bounced back to where we need to be to continue successfully and happily.

What are you proud of? How have you adapted? At the end of each working day make a note of the best thing that had happened that day – even if it had felt like a difficult one. There will be something, even small, that shines through. At the start of meetings with your teams, ask everyone in turn to tell you something good that occurred in the past 24 hours –

it could be personal or professional, large or small, it doesn’t matter. I can tell you the tone of those meetings will be more upbeat and productive as a result.

Celebrate the wins. We have a tendency to fixate on the things we don’t feel good enough at, or the goal we didn’t quite achieve, rather than be excited about the challenge we managed to conquer. And we don’t often recognise the progress we make in the journey which has significant value in itself.

As we approach the winter, one that is unlikely to be easy, we must remember we are resilient, so are our teams.

Dorset’s businesses in my experience demonstrate enormous resilience and strength of character through tough times. They rise to the challenge, use their creativity, and adapt.

The furlough scheme concludes this month and that could bring about some difficult conversations and undoubtedly the economy will take another hit. But we are resilient.

The winter brings health challenges in any normal year without additional threats brought to us by COVID-19. How that will pan out and impact our businesses is hard to predict. Whatever happens, we ARE resilient.

I talked heavily in my previous column about mental health and included a section on how to blow the clouds away.

While we are resilient, we are all human.

Here’s your reminder to take care of yourself, so you can continue to be resilient.

At points where I question my own resilience, I have a little tool kit of things I know will help me bounce back. These include listening to podcasts, walking on the beach, swimming in the sea (although it might be a little cold for that now) and taking myself and the dog off to the countryside to sit among the trees.

The next few months are daunting, but we must remember to celebrate the wins, acknowledge we are resilient and take care of ourselves and those closest to us.

Sending positive vibes your way, Liz 11

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DORSET BUSINESS FOCUS / PREMIER PARTNER NEWS

ESET partners with community sports trust ESET UK has become an official partner of AFC Bournemouth’s Community Sports Trust.

The global firm of cyber security experts works towards keeping youngsters safe online.

Specialists from ESET will be working with the Community Sports Trust in supporting the vital work of the club’s Safer Kids Online internet safety project.

Amy Marks, the club’s partnerships manager, said: “We are delighted to have ESET UK on board.

“ESET will be supporting out Community team in keeping them up-to-date with the everchanging online world, which is no easy thing.

“ESET, whose security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world, will play a major role in keeping children safe online.

“Our Internet Safety workshop is a popular lesson delivered to local schools. It educates young people on how to remain safe while using the internet.”

ESET UK managing director, Malcolm Tuck, said: “We are thrilled to be linking with AFC

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Bournemouth and look forward to working closely with the Community Sports Trust.

“With our UK headquarters in the town centre, we feel very much part of the community and wanted to use our specialist knowledge to help keep our children safe online.”

Founded in 1992, ESET is a global provider of security software for enterprises and consumers, dedicated to helping the world fight against evolving computer threats.

ESET is headquartered in Bratislava, Slovakia with head sales offices in San Diego, USA, Prague, Czech Republic, Buenos Aires, Argentina and Bournemouth, and supports a global distribution network servicing over 110 million users worldwide.

The firm will also become an Executive Partner of AFC Business and have a presence at most monthly networking events at AFC Bournemouth’s Vitality Stadium, including senior lunches and dinners.

AFC Business, the free to join business club with more than 750 members, is the engine for all

the club’s commercial activities.

It was launched in 2009 and gives members exclusive offers at AFC Bournemouth, access to events and is a great chance to meet local businesses.

AFC Business’ five main partners are Bournemouth Chamber of Trade and Commerce, Dorset Chamber of Commerce and Industry, Global Reach, Hill Osborne and Dorset Search & Rescue.

For further information about the business club, email commercial@afcb.co.uk or call 0344 576 1910.

AFCB are Dorset Chamber premier business partners www.afcb.co.uk ESET UK are Dorset Chamber business partners www.eset.com

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Colour-coded system supports staff in workplace

Staff at A-One Insurance Group (AOIG) are settling back into the office reassured by a colour-coded personal comfort zone system incorporating wristbands.

All 132 employees, several of whom celebrate 25 years with the company in 2020, have been working seamlessly from home during lockdown and the ensuing months. Whilst this option continues, all staff have returned to the Covid Secure offices on a rota system, in order to maintain its strong staff culture and family values in its familiar way.

All six regional offices throughout Dorset, Hampshire and Sussex and its head office at Ringwood have adopted the innovative idea to provide comfort in an uncertain world.

Sarah Eades, group operations director, said: “We have installed a Covid-secure working environment, comprising cleaning measures, social distancing, sanitiser stations and set desk time slots. However, still concerned for the mental well-being of our staff, we introduced green, amber and red wristbands in order to immediately identify how someone is feeling about the situation each member of staff makes their choice depending on how they feel and this allows everyone to gauge how people feel in the workplace, so staff can adjust and react to persona preferences in an instant.

Red shows someone is less confident about getting too close and anxious about others that may get too close, even within the requisite safe distance, and helps to encourage others to practise stronger social distancing for the sake of their colleagues. Yellow is I’m a little nervous but relatively comfortable with the required social distancing measures. Green is I’m personally feeling in a good place, I am comfortable with interacting and I feel safe here at work, but also as a highlight to others may on occasion forget to practise social distancing, which allows the more cautious to be aware of any personal barriers being overlooked.

Each coloured band allows colleagues to appreciate how a person feels as they adjust to being back in the office and are now mixing with those that are not in their immediate family. What we have found more importantly, is how they feel in general about the Covid pandemic, and how they are coping with the new normal. The new system has been well received because it is straightforward, very visual and easy to alter 14

October 2020 | Dorset Business Focus

as and when personal circumstances change, especially those which may make an individual more apprehensive or relaxed than perhaps the day before.

It’s all about building confidence after five challenging months and adapting to new fears and understanding an individual risk assessment, which is part of what we undertake everyday as an insurance broker for our clients.”

Established in Westbourne, Bournemouth, by managing director Ian Penfold in 1993, AOIG has grown to become a top 50 UK insurance brokerage and one of the largest privately owned insurance brokers. From all their locations AOIG provide cover for clients seeking everyday personal requirements and commercial risk management through to bespoke marine and

aviation schemes.

AOIG takes pride in a client-focused, jargon-free approach and building strong client partnerships. They also benefit from an in-house claims service with dedicated account handler and delegated authorities in underwriting and claims. Their claims service is available to access 24/7 access through their claims app.

Members of staff who advise customers hold the Chartered Insurance Institute (CII) Level 3 Certificate, a core qualification for staff working across all sectors.

A-One Insurance Group is authorised and regulated by the Financial Conduct Authority.

For more information visit www.aoig.co.uk

Photo of the A-One Insurance Group wristband shows all 3 colours.

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Investing in your workforce The benefits of retraining with Bournemouth & Poole College This year, industries in every sector have experienced incomparable change. From adapting to remote working to embracing digital, 2020 has been a year of unprecedented change for businesses across the world.

With the furlough scheme coming to an end and unemployment expected to rise, there is no better time to look at retraining. Whether you’re a business needing to adapt or an individual looking to better your career prospects, Bournemouth & Poole College offers excellent options in training and upskilling.

One of these options is Apprenticeships.

Combining learning with on-the-job training, Apprenticeships are a valuable and cost-effective way of training and re-skilling your workforce. They are proven to improve productivity and staff retention while helping businesses to stay ahead in an increasingly competitive environment.

Apprenticeships are for all age groups and are available for new staff as well as your existing employees. Nurturing your staff through an Apprenticeship offers a structured staff more news online - www.dorsetchamber.co.uk/news

development programme. This means that you can be confident that they are operating at, or above national standards.

Apprenticeships aren’t just for traditional trades, such as plumbing and bricklaying, they also cover emerging roles, including digital marketing, IT infastructure and electronic engineering. Bournemouth & Poole College currently offer four levels of Apprenticeship to reflect the needs of today's business. These include Degree Apprenticeships, perfect if you’re looking for highly skilled employees and future leaders for your company.

Bournemouth & Poole College also offer a range of professional qualifications, perfect for businesses or individuals looking to retrain or upskill.

From one day courses through to Degree Level programmes and work-based learning, there are options to suit everyone at the College.

Our tutors are all experienced industry experts and we work with some the country’s top awarding bodies, including the Association of Accounting Technicians (AAT), Chartered

Institute of Marketing (CIM) and Council for Awards in Care, Health and Education (CACHE).

As a leading training provider in the region, the College are able to draw on our specialist industry knowledge to identify the best training solution for you. Choosing Bournemouth & Poole College as training partner will help your staff to realise their full potential.

Matt Butcher, Commercial Director at Bournemouth & Poole College, said: “At Bournemouth & Poole College, we are dedicated to helping improve business performance and support businesses to grow. We have a proven track record of working with businesses of all sizes and from a variety of sectors, tailoring solutions to meet their needs. By taking the time to understand our clients’ needs, we are able to deliver the right training to enable the business and their employees to grow and develop.”

For more information about how Bournemouth & Poole College can help you retrain or upskill, please get in touch apprenticeships@bpc. ac.uk or call 01202 205500 17

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DORSET BUSINESS FOCUS / NEWS

Actisense named “Export Champion”

by Department for International Trade The Department for International Trade has recognised a number of UK businesses that have worked with the DIT to successfully make export a major part of their trade strategy, naming them Export Champions.

Actisense, the marine electronics specialists based in Poole, Dorset, are one of the businesses that have been celebrated in a publication created by the Export is GREAT campaign from the DIT. The company markets and sells their NMEA specialist equipment in 45 countries around the globe, with export making up over 83% of their annual turnover.

Actisense CEO, Phil Whitehurst, said: “We're extremely proud to have been named an Export Champion by the Department for International Trade. We have worked closely with them to help guide our export strategy and, as a relatively small business, we have seen tremendous growth over the past 5 years in our international territories. It's wonderful to be able to fly the flag for British technology in the marine and agricultural markets around the world.”

Thom Webb, Deputy Director, UK Regions (Southern England) at the DIT commented: “In 2018, we launched our Export Strategy, in which we described how Export Champions are a key element to deliver our ambition to encourage and inspire businesses that can export but have not started.

“They (Export Champions) are a group of handpicked exporters, who have worked with us at DIT to take their products or services to customers worldwide and have been successful in doing so.”

Actisense's most popular products include their NMEA data conversion gateways, their NMEA 2000 WiFi gateway, as well as their complete range of NMEA 2000 networking cables and connectors.

The company won the International Trade Award at the 2019 Maritime UK Awards.

For more information about Actisense and their awardwinning NMEA products, visit: www.actisense.com.

more news online - www.dorsetchamber.co.uk/news

Scrum down! Bridge Health & Wellbeing becomes official sponsor at Christchurch Rugby Club Bridge Health & Wellbeing, based on Bridge Street in Christchurch, Dorset, is delighted to have become a key sponsor at Christchurch Rugby Club. Situated by the East Christchurch Sports & Social Club on Grange Road, the club relaunched in 2019 and welcomes rugby players of all abilities.

Bridge Health & Wellbeing begun providing physiotherapy services for club players in 2019, including injury support and rehabilitation. As the 2020/2021 season begins, Bridge Health & Wellbeing have increased their involvement with the club by becoming a key sponsor.

Paul O’Connell, physiotherapist and co-founder of Bridge Health & Wellbeing said: “My dad was rugby mad. So, when we moved to Fordingbridge in the early 1980s he set up the rugby club there. Dad sadly passed away in 2010, but we are still involved with the club as honorary Vice Presidents. I was keen to get involved with the local rugby club when we opened our wellness centre on Bridge Street, Christchurch. I am sure my dad would be proud of us keeping the family rugby tradition alive.”

Club secretary Don Lynaghan commented: “We are delighted to continue our relationship with Bridge Health & Wellbeing into our new season following the generous support they provided last year. Paul got in touch with us shortly after we started up in 2019 with a view to assisting our members and helping a local community sports team. A few of our players have met with Paul and sought his services and guidance already.

Following assessment, Paul referred one of our players to get a scan done which identified a more significant injury than

initially thought. As a result, he is now taking the right course of action to get the injury properly treated.

“Injury prevention, correctly identifying injuries and rehabilitation is important to participants of all sports, at all levels. We're very fortunate to have the expertise of Paul, Louise and the team at Bridge Health & Wellbeing not only 5 minutes down the road in Purewell, but so closely aligned with the club and supporting us in moving forward.

Anything we can do to improve the safety and longevity in playing for our members is of utmost importance. Bridge Health & Wellbeing are the perfect partners to help in the promotion of this and to support our teams moving forward.”

Alison Brencher of the club added, “It is an absolute pleasure to welcome Paul & Louise from Bridge Health & Wellbeing as a new sponsor for the club, and I really look forward to working alongside them.”

A return to rugby is now well underway, with training on the pitch at least three times a week and games soon to be back on Saturdays. You can keep up to date with the club’s activities by following their Facebook page: www.facebook.com/ ChristchurchRugbyClub.

Bridge Health & Wellbeing provides physiotherapy, rehabilitation, Pilates and yoga classes from their state-ofthe-art fitness space on Bridge Street in Christchurch, Dorset. Their team of experts can help you get better, build strength and feel happy and healthy in your mind and body.

To find out more or book your appointment contact on 01202 473800 or visit www.bridgehw.com 19

Member To Member Chamber Offers

Discounted initial consultation with Alchemy Health Clinic Dorset Chamber members: 20% discount on initial consultation.

Alchemy Health Clinic is a holistic hub offering safe and natural health care for all the family. Established in 1982, this multidisciplinary clinic offers a wide range of therapeutic and healing disciplines including chiropractic, cranial-sacral therapy, homeopathy, physiotherapy, counselling, hypnotherapy, massage, Reiki as well as Yoga and meditation Alchemy also offers ergonomic advice and spinal checks in the workplace.

For more information visit www.alchemy-healthclinic.com

SecQuest Information Security LTD Our company is an Information Security Consultancy based in Dorset & Hampshire and we primarily work to help organisations identify information security threats. We recognise the importance the role information security plays in delivering continued business growth, in conjunction with safeguarding business reputations and information assets.

Throughout September 2020, we offer Chamber members with Dorset based businesses a free of charge network perimeter vulnerability scan of up to one Class-C network (~255 IP addresses), followed by a short phone call with one of our techies to highlight and discuss any issues that we identify.

If you would like us to run a perimeter scan for your organisation, please contact Paul@secquest.co.uk, visit our website secquest.co.uk or phone us on 034519 31337.

New Test and Trace app for businesses The Government has launched a new Test and Trace app to help prevent further spread of the COVID-19 virus.

We are lucky to still have a relatively low infection rate here in Dorset and the app will help this trend continue. Everyone who downloads the app is helping to prevent the spread of the virus by notifying users if they have come into contact with someone who may later test positive for coronavirus.

You can now go to your usual app store on your smartphone and download the app – search for NHS COVID-19. Some features of the app include risk alerts by postcode, a symptom checker and test booking. Please be assured that the app tracks the virus, not the individual.

It is also now mandatory for some businesses and organisations to have a system in place to collect visitor data and keep it for 21 days. We have contacted Dorset’s businesses, our town and parish councils and our own local council services about this new legal requirement and have asked them to display NHS QR code posters in their properties ahead of the app launch.

The venues affected include those in the following sectors: • • • • • •

hospitality leisure and tourism close contact services (such as salons) places of worship local authority venues (such as Libraries, Registration Offices, Leisure Centres and Town and Village Halls) We should start seeing these businesses with the NHS QR posters in their venues for customers and users to check-in with the new NHS COVID-app at that location.

If we all download and start using the app, we will be doing our bit to keep each other safe and stop infection rates in Dorset rising.

What if I don’t have a smartphone?

Don’t worry if you don’t have a smartphone, businesses may continue to collect customers’ data using a log book or other paper method.

For all questions about the app please visit faq.covid19.nhs.uk/ 20

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Lester Aldridge acts for Appledore Land Limited on sale of historic Appledore Shipyard in Devon Lester Aldridge has acted for Appledore Land Limited on the sale of Appledore Shipyard to InfraStrata in a deal worth £7m. The LA team led by Lucy Stevens, Real Estate Partner, and Dean Drew, Corporate Partner, worked through the night to complete the sale early on Tuesday 25 August in time for the reopening and visit by Boris Johnson.

The owners of Appledore Land Limited (Langham Industries Limited, Yoxon Trading Limited and members of the Langham family) were delighted to see the deal complete within a tight time deadline.

InfraStrata already owns Belfast’s historic Harland & Wolff (H&W) yard and this new site will

be renamed H&W (Appledore).

Opened in 1865, the Appledore shipyard has a rich history of shipbuilding. More than 200 vessels have been built there; including military craft, bulk carriers, LPG carriers, superyachts, ferries, and oil-industry support vessels.

This deal represents an important economic

It has been really rewarding to work on a

boost for the area and the skilled local workforce. Included in the deal is 29 acres of freehold land, 322,975 sq ft of undercover fabrication halls, 119 metre length of undercover dry-dock and 500 metres of quayside at the Newquay yard for ship repairs.

Real Estate Partner, Lucy Stevens commented “It has been really rewarding to work on a deal which has a positive impact on a whole community as well as delivering a successful completion for one of our long standing clients.”

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If you would like to read more about LA’s Real Estate Solicitors and the work they carry out, please see www.lesteraldridge.co.uk @DorsetChamber

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New Faces, New Places Celebrating new roles being filled within the Members of the Dorset Chamber #GetBusinessDone

New appointment at Greendale Construction Ltd - Blake Lennan

Kara Swift

Ever since my A-Level exams were cancelled in March due to Covid-19, I have felt inspired to establish a career for myself.

Having only worked in retail before, the insurance sector is completely new to me, but I am already thoroughly enjoying my time at A-One Insurance. I am enthused to develop my knowledge and skills in such a fundamental and crucial field of work. I enjoy socialising with my friends and hold a passionate interest in learning about psychology. www.aoig.co.uk

Tom Wolverson

Working for A-One came as a recommendation from a friend, who works in the Westbourne office. My background has predominantly been in sales, whether that is life insurance, car finance and car insurance, so naturally it seemed like a good progressive opportunity to join A-One. Especially after hearing how happy my friend is there. I initially started my working career at WH Smith where I became a Team Leader at the age of 18. In my spare time I follow my football team Wolverhampton Wanderers, up and down the country whenever I have a weekend free.

Poole-based Greendale Construction Limited are pleased to welcome Blake Lennan, who joins as a Site Manager focusing on the Hampshire region.

Blake brings with him a wealth of Site Management experience and will be an integral part to the continued growth for Greendale. www.greendaleconstruction.com

Saffery Champness Marshall BMW Bournemouth have expanded their team with the appointment of Mark Frances

Family lawyer Adam Cooper joins the highly regarded family team at Steele Raymond from a boutique family law firm in Salisbury, having previously worked for both national and regional law firms.

Adam has wide-ranging experience in all family related issues and offers particular expertise in handling complex children matters, child arrangement orders, financial settlements and divorce proceedings.

Mark has been in the automotive industry for almost 18 years, he has a wealth of experience in benefit in kind and business taxation and is able to assist with the single car user / sole trader up to fleets of over 100+ cars. Customer service is his number one priority.

www.steeleraymond.co.uk

www.marshallbournemouthbmw.co.uk

Suttle Stone Quarries Limited

Chloé Walker has joined Suttle Stone Quarries Limited as Finance Officer. Chloé brings with her knowledge in Finance, including Management of Risk and Project Management. Chloé will be working alongside the accounts team whilst, obtaining her ACCA qualification.

Swanworth Quarry, Worth Matravers, Dorset, BH19 3LE www.suttles.co.uk

more news online - www.dorsetchamber.co.uk/news

ITSB (IT Support Business have appointed a new Technical Account Manager, Ashley Wallis.

With his background as a Service Desk Team Leader in the industry, he brings a wealth of experience into the role and to our clients. It’s an exciting time for us here at ITSB and we’re pleased to have Ashley on board. www.itsupportbusiness.co.uk

www.aoig.co.uk

Steele Raymond welcomes specialist solicitor

ITSB

Chartered Accountants in Bournemouth recruit 5 new trainee apprenticeships Partner Roger Wareham said, “We are delighted to have recruited trainees from a number of local sixth form schools, including St Peters, Bournemouth School and Parkstone Grammar School. We wish our new intake every success with their career at Saffery Champness.” www.saffery.com

Y-not Finance

Y-not Finance are delighted to have Tim Rainey join the Y-not team together with his administration support, Amanda Hunt. Tim brings over 24 years’ experience to the company and specialises in mortgages and personal finance advice for business owners in general, including contractors both in the engineering and IT arenas. www.y-notfinance.co.uk 25

DORSET BUSINESS FOCUS / NEWS

Affiliated Town Chambers Dorchester Chamber for Business

www.dorchesterchamber.co.uk We play an active role helping to promote local business and enterprise, representing a wide range of businesses both large and small. Our priority is to help our members work together to boost trade. In addition, we are also working with community partners on our Retain & Retrain campaign to promote apprenticeships and similar initiatives to further enhance employability in Dorchester.

Bridport Chamber of Trade and Commerce - Bridport Business

www.bridportbusiness.org.uk A Voice and a Champion for businesses in Bridport.

Our mission is to ensure that Bridport provides the ideal environment for businesses to thrive and supply the goods and services the town and surrounding area need to remain economically vibrant.

Our vision is that the Chamber will represent and work with the business community and others to promote the town and increase prosperity for our members.

Membership provides access to networking events, email updates, free online promotion and the chance to raise the profile of your business.

Ferndown Chamber For Business

www.ferndownchamber.org.uk Ferndown Chamber For Business works tirelessly FERNDOWN CHAMBER FOR BUSINESS to make Ferndown a great place to do business. We work with the Town Council and local organisations such as the Rotary Club to put on events in the town to bring the public and businesses closer together whilst promoting the town in a positive way.

Gillingham Chamber of Commerce

www.gcci.co.uk Gillingham Chamber of Commerce and Industry has been around since the 1930s and continues to have nearly 100 members. Many of our members come from outside the High Street where diversity encompasses old family firms, industrial estate Units and new modern work from home and digital businesses.

We are very much involved in local initiatives and other groups such as Town Council, Gillingham School, Gillingham in Gear, Dementia Friends, Town Team in particular. We are becoming more visual within the town and host monthly networking happy hours where we often have local speakers talking to our members.

Shaftesbury Chamber of Commerce

www.shaftesburychamber.co.uk The Shaftesbury Chamber has around 100 members from its two business parks and independent High Street businesses. They hold monthly networking meetings and are very active in the development of the town’s economy. Unlike many other towns, Christmas lights and activities are entirely run and paid for by Chamber members.

Sherborne Chamber of Trade and Commerce

www.sherbornechamber.co.uk The Sherborne Chamber of Commerce exists to promote its members’ businesses and the wider business community. It has a membership in excess of 150. The Chamber is involved in just about every event that takes place in the town, supporting the Sherborne community, attracting media interest and creating a memorable experience for visitors to the town.

Swanage & District Chamber of Trade

www.swanagechamberoftrade. co.uk Swanage Information Centre won another award in the South West England Tourism Excellence Awards and now holds a Gold and Bronze Award for Visitor Information Service of the Year.

Swanage Town Council has funded and refurbished the Information Centre and four of the twelve toilet blocks in the town. It is great to see in this current climate investment in facilities that give a better visitor experience for people visiting Swanage.

Weymouth & Portland Chamber of Commerce

www.wpchamber.co.uk The Chamber has been supporting firms in Weymouth and Portland for almost 90 years. We’ve helped many people to find their feet in the local business community, by providing an environment where they can connect with likeminded people. In recent years we’ve represented the concerns of businesses to the local councils, contributing to a significant cut in the cost of car parking charges.

National Lottery Funding allows MYTime Young Carers online programmes, born in lockdown, to continue MYTime Young Carers’ Charity has received £26,500 of National Lottery Funding which has ensured that new online services, born in lockdown, are able to continue.

Executive Director, Krista Sharp said, “We are absolutely delighted to receive this financial support from the National Lottery. During lockdown, we worked extremely hard to continue providing support to young carers across Dorset.

We created a brand new online provision, the MYTime Youth Group, which enables young carers to come together on a weekly basis, allowing them to spend time with one another and to take a break from their caring responsibilities.

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like this previously because of the enormous distances young carers from Dorset would have had to travel to attend.

“The funding will mean that our online MYTime Youth Group can continue. The Carers Trust conducted a survey of young carers across the UK about the impact of Covid, 69% reported feeling less connected and 66% feeling more stressed. The MYTime Youth Group has enabled them to spend time with other young carers, take part in a huge range of activities from circus skills to creative writing and has enabled them to take a break from their caring responsibilities. All of the young carers involved in this programme

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have reported feeling less stressed and less lonely as a result of taking part.

“Finally, we have also been able to run several Making Memory Days with the young carers. We have had some brilliant days out over at the Brenscombe Outdoor Centre, seeing our young carers take on some incredible high rope challenges. We have also had groups using our R&R Retreat Centre, enjoying some valuable down time and having the chance to hang out with one another.”

About MYTime Young Carers MYTime Young Carers seeks to provide young carers between the age of 5-25 with the support, opportunities and friendship that /dorsetchamber

help to level the playing field.

In the UK, there are an estimated 700,000 young carers, yet only 166,000 are registered as such.

This means that the vast majority are facing the challenges of caring for a vulnerable relative, without support from their school or local authority. It also means that the scale and nature of the challenges young carers face are hidden and often misunderstood. It is our aim to help young carers overcome these challenges, and to create a society which is more aware, inclusive and supportive of young carers. www.mytimecharity.co.uk

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

HSBC UK funds Bournemouth exporting amid Covid-19

• • •

•

A Christchurch company which has designed, engineered and tested a state-of-the-art electric fireplace has secured a six-figure finance package from HSBC UK to help it export the product into international markets for the first time.

British Fires, which belongs to the Focal Point Fires group, has used the funding to support cash flow and make critical stock investments amid the coronavirus crisis, allowing the business to progress a critical five-year distributor deal for the North American and Canadian markets.

British Fires has spent the last three years developing its unique New Forest Electric Fire; a modern take on the traditional electric fireplace, which it currently sells at selected distributors across the UK. The funding, secured as part of the government-backed Coronavirus Business Interruption Loan Scheme (CBILS), has enabled the business to finalise the development of the new product and export the stock to both North America and Canada ahead of the winter season.

Carl Richards, Chairman of British Fires, said: “Just before Covid took hold, our New Forest Electric Fire had just won a significant industry award at the New Orleans expo, presenting us with many opportunities to partner with well-connected distributors. Over recent years, we’ve seen a dramatic shift away from solid fuel appliances to electric fires as an alternative source of heat, so we knew we had to move fast to get the product finalised and shipped ahead of the crucial winter months but were nervous about making a big investment at such an uncertain time. HSBC UK’s support, led by our relationship director Richard Hoyle, came at just the right moment and has been instrumental in getting our chosen distributor deal over the line.”

Gareth Evans, Area Director for Hampshire and Dorset at HSBC UK, added: “We knew British Fires had a small window of opportunity to get its new product out into the international market before its competitors, so we moved quickly to put a funding facility in place to make its 2020 ambition a reality. The CBILS loan means the initial five containers will soon be on their way to North America in time for critical pre-winter sales. This has been a fantastic exporting success story in some of the toughest global market conditions we’ve known; we’re delighted to have been involved.”

The New Forest Electric Fire has patented flame technology and is certified and tested for the US market. Its US partner, Miles Industries Vancouver, owns the Valor brand name and sells into 800 retailers across Canada and North America. British Fires will now continue discussions with other distributors as it begins more news online - www.dorsetchamber.co.uk/news

its growth journey across Europe and the rest of the world.

For more information about British Fires and the New Forest Electric Fire, visit www.britishfires.com.

HSBC UK is working closely with the Government and UK Finance to identify emerging issues and make sure customers and businesses have the advice and support they need. For tips and advice for businesses around planning for any possible disruption, visit www. business.hsbc.com/novel-coronavirus.

HSBC UK has already announced the following measures for its business customers:

• Launched BBLS, CBILS, CLBILS and CCFF Allocated £5bn to help businesses that need support • Removed the £100 Small Business Loan fee to relieve the pressure faced by SMEs across the country • Removed informal overdraft fees – As of 1st April we will no longer apply any Informal Overdraft fees • Offering repayment holidays to free up cash within businesses

• • •

Stopped all unauthorised overdraft charges Reviewing overdrafts or trade loans to allow stock to be held for longer Offering companies involved in the supply and manufacture of ventilators preferential pricing, extended repayment terms on loans and fast track approval times to support the unprecedented demand on UK hospitals We have also extended that support to customers that can give immediate help to essential public services and vulnerable people. We are contacting clients involved in the manufacture and supply of Personal Protective Equipment to offer preferential finance and, where possible, the direct purchase of supplies and equipment for essential public services We will also offer similar terms to clients involved in the wholesale of food Our relationship managers have been proactively contacting customers to see what help their businesses need We’ve launched a coronavirus helpline to support any customer queries and a dedicated coronavirus hub on our website

For businesses trading internationally: • • •

•

£3bn to importers and exporters that need additional support pre-approved 60-day extensions on trade loans for customers with a sound trade loan/financing record a one-hour turnaround on the issuance of Shipping Guarantees, enabling customers to transfer or receive goods from their counterparty faster a dedicated helpline that connects directly with trade finance specialists (0800 783 1300, open 9am – 5pm Monday to Friday), in addition to the support being offered by relationship managers

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DORSET BUSINESS FOCUS / NEW MEMBERS

Dorset Chamber welcomes our New Members #GetBusinessDone

A3C (U.K.) Limited

Aspirin Business Solutions Ltd

AZETS

Clenston Road, Winterborne Stickland, Blandford Forum, Dorset, DT11 0NP 07702 013198 www.a3c.co.uk A3C Management provides Safety, Quality and Engineering Management solutions and has experience across a range of different industries. We understand the challenges businesses face and are here to take that challenge away helping you run a safer, more efficient and cost-effective business.

74 Fontmell Road, Bournemouth, BH18 8NP 01202 801187 www.aspirinbusiness.com We help ambitious and big-hearted leaders build stronger businesses faster, without all the headaches.

Hence the name ‘Aspirin Business’

Secure House, Lulworth Close Chandlers Ford, Hampshire SO53 3TL 02380 247070 www.azets.co.uk Accounting, tax, audit, advisory and business services that deliver a personalised service, digitally and at your door. We help companies and organisations achieve their personal and business ambitions. From start-up to blue-chip, we save your time - so you can focus on what you do best.

Marshall BMW & MINI Bournemouth 361-371 Wallisdown Road Bournemouth BH12 5WP 01202 535535 www.marshallbournemouthbmw.co.uk After a recent change in the management team “we strive to be the top performing BMW & MINI dealership in the country and have a massive drive around customer service”.

We offer New and Approved Used cars and also have a Corporate team onsite to assist with business user / company car requirements.

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CFA Trading (Refurbished Computers) Technology House, Technology Road, Poole, Dorset, BH17 7DA 0333 666 7771 www.refurbo.co.uk Refurbo is a sub-brand within CFA Ltd (a Global Resale Company) selling refurbished, ex-corporate IT hardware and accompanying tech products. Created in 2019, Refurbo sells PCs, laptops and other mobile devices directly to individual customers, while CFA sells directly to trade customers in large quantities.

The Paddock Pantry Ltd

Tech Wessex

The Warehouse, Rolls Mill, Sturminster Newton, Dorset, DT10 2HP 01258 473336 www.thepaddockpantry.co.uk Sharing your passion for horses’ perfectly describes our team. Our tack shop and feed business is based just outside Sturminster Newton. Whether you’re a leisure rider, serious competitor or running an equestrian business we offer the choice and service you would expect from Dorset’s Equestrian Specialist.

Leanne House, 6 Avon Cl, Granby Industrial Estate, Weymouth DT4 9UX 01305 300320 www.techwessex.net Tech Wessex provide fully managed IT support services that are both security oriented and cost effective, to organisations and businesses throughout the Wessex region.

#GetBusinessDone To become a member visit: www.dorsetchamber.co.uk/join

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DORSET BUSINESS FOCUS / NEWS

Innovation - a route out of crisis

The last six months have been devastating to a huge number of businesses, but we have also seen real innovation - either out of necessity or responding to opportunity. Going forward, securing funding to maintain or kickstart innovation will be critical to SMEs across the UK. Since the pandemic has swept into the UK, we‘ve seen brewers switching production to hand sanitisers, Formula One specialists helping develop ventilators, the Army supporting NHS supply chains, and all sorts of manufacturers producing PPE. Innovation didn’t have to mean huge change - delivery companies responded to customer concerns by introducing contactless procedures where they ring the bell and leave the package at the door.

Our gradual return to normality will bring challenges as well as opportunities for those UK businesses which have managed to weather the storm. Phones will begin to ring again; website traffic will pick up and trading volumes will increase.

ABGI has been here to support our clients throughout the lockdown. As well as helping them, we’ve listened and learned from them, and identified some common themes emerging out of their experience.

What happened?

Businesses need to think about the first half of this year. We all know about the big picture - but what happened to your business in terms of employees, premises, cash position, invoices? What action did you take, what impact did it have and how quickly can you respond to whatever your world looks like now? What happened to your suppliers and, most importantly, your customers? Behaviours and needs have changed.

What now?

Many companies haven’t experienced business as usual over the past few months – some will have been closed while others may have switched production. They must now consider whether demand is still there for the products they produce and if their employees are able to return to the workplace or proceed by working remotely.

It’s possible that customer needs have changed, and a firm’s goods and services are no longer required in the post-pandemic environment.

Premises are another issue – are they ready to open and fit for purpose going forward? Are suppliers still trading and are they still suitable for what might be the changing needs of a business?

One thing that is top of mind for many of our clients is finance. Securing short-term working capital to get up and running again will be the first challenge for many. Beyond that, they can begin to look at a medium term, and the challenges of attracting capital investment - which was already at a historic low before the Covid-19 shutdown.

There are, fortunately, many options including government support schemes which are, for now, still available. Banks and other lenders will listen to the needs of business, but they will be cautious about new lending in an uncertain economic climate.

For innovative businesses, grants and tax incentives can be really generous sources of funding.

The future Innovation has been a necessity over the last few months - and will be critical to many SMEs going forward.

ABGI are experts in funding innovation. Our services include R&D tax relief, grant funding, patent box, advanced funding for innovation and more.

We can: • Review your current funding.

• Identify opportunities – existing and new.

• Maximise your entitlement.

• Accelerate funding.

• Advise you when new opportunities emerge.

Visit us - www.abgi-uk.com Or call Jordan Beecroft, Innovation Funding Specialist on 07794 200 924 for a no-obligation conversation about funding your innovation.

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Eco Sustainable Solutions plans new energy recovery facility Recycling and renewable energy company Eco Sustainable Solutions is celebrating a quarter of a century in business with a new multi-million-pound investment that will allow it to process more local waste and generate more green energy for local residents and businesses.

Eco has announced plans to build an Energy Recovery Facility (ERF) at its Eco Park site in Parley that would help it to process an extra 60,000 tonnes of waste – up to a fifth of that would be recycled and the rest would be used to generate more low-carbon energy.

The planned facility would play a key role in helping local authorities tackle the region’s waste in the years to come, as well as having the potential to provide low carbon electricity and heat for local homes and businesses.

The plant would join Eco’s existing clean energy portfolio – a combined heat and power plant, 77MW of solar panels (both in Parley) and its 1.6MW anaerobic digestion facility at Piddlehinton near Dorchester, and add to the 250,000 tonnes of local waste the company already recycles.

Tackling climate change is a growing priority both nationally and locally, with the UK government setting a target to achieve net zero carbon emissions by 2050 and BCP and Dorset councils both declaring a climate emergency.

BCP Council has set out 153 measures they will take to reduce the impact of climate change, which include tackling waste by reducing items such as single use /dorsetchamber

plastics, increasing recycling and avoiding landfill.

At 60,000 tonnes, Eco’s proposed ERF will provide less than half of the capacity that the councils’ joint waste plan says it could build at the Parley site.

That is because the company believes that much more can be done to reduce waste and increase recycling rates even more. To encourage this, Eco is planning to create a visitor centre and education programme to support the local councils' efforts to encourage everyone to reduce their waste, reuse and recycle more.

“Reducing waste is also tackling climate change,” said chief operating officer Justin Dampney.

“There is still a huge amount of waste going to landfill, which is having to be transported out of the county because all of Dorset’s landfills have shut. This increases emissions and ‘waste miles’ and goes against the ‘proximity principle’ that local communities should manage their own waste not only to reduce the burden on neighbouring authorities, but also to create local economic growth and employment. Our plans are at an early stage, and we are keen to hear the views of local residents, community organisations and businesses as we prepare to submit a planning application. We will consult on a draft application in the autumn and aim to submit a full planning application before the end of the year.” www.thisiseco.co.uk

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DORSET BUSINESS FOCUS / NEWS

Historic Poole to benefit from £1.2 million investment to reinvigorate the high street Following a successful bid by BCP Council, Poole High Street has been selected as one of 68 high streets to receive government funding to restore their local historic character and provide them with a new lease of life. The Poole High Streets Heritage Action Zone (Poole HSHAZ) will receive £625,000 from Historic England, with BCP Council match-funding this amount to create a project fund of £1.2 million over four years.

The government funding is part of a £95m High Streets Heritage Action Zone programme being delivered across the country by local authorities in partnership with Historic England in order to transform dilapidated buildings into new homes, shops and work or community spaces, and to fuel economic, social and cultural recovery following the impact of Covid-19.

Poole has long been recognised for its unique architectural and historic character.

Once a small medieval fishing harbour, Poole developed into a major commercial port by the late 17th century and its high street features a mix of Georgian houses, fine Victorian commercial buildings and 1930s art deco shopfronts.

Regeneration will focus on improving four key zones by restoring external features of historic buildings around Poole Museum, Old Orchard, Carter’s/Weston’s Lanes and the Lagland Street junction at Beech Hurst House.

The key objectives of the Poole High Streets Heritage Action Zone are:

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To improve the understanding of local heritage by focusing on significant sites and areas within the high street and revealing their hidden histories; • To transform the physical appearance of key nodes of Poole High Street by restoring the distinctive and historic character of specific areas; • To repair and revitalise the historic built environment to better reveal heritage assets; • To engage with partners and the community to engender a spirit of cooperation and pride of place, and to produce a legacy for the future care of the high street.

As part of the project, a complementary cultural programme of events and creative installations will also be introduced to tell the story of the high street and of those families, businesses and characters who’ve been part of its story.

Councillor Mark Howell, Portfolio Holder for Regeneration and Culture, said: “This is great news for the people of Poole and anyone else who values its history and potential.

“Like high streets across the country, Poole High Street has experienced reduced footfall over recent years, a situation worsened by the Covid-19 crisis. This fantastic project will

complement our wider plans for regenerating the town centre, such as our application to the Future High Streets Fund, and allow us to celebrate Poole’s rich heritage while supporting an innovative, successful economy and further developing the town into a great place to live, learn, work and visit.

“We’d like to thank Historic England, Poole Quays Forum, the Poole Business Improvement District and Bournemouth University for their support for this project. We look forward to continuing to work closely with them and with local residents, property owners, businesses and others to breathe new life into this wonderful high street.”

Rebecca Barrett, regional director at Historic England in the south west, said: “Every high street in England has a distinctive history that can be harnessed to help it achieve a prosperous future. Investing in heritage delivers good results for people – it means looking after and celebrating the places at the heart of our communities, and the buildings and public spaces which define their character. This investment will unlock the potential of these precious high streets and help them thrive again.”

Saffery Champness partners with LSE Elite Saffery Champness has become a partner of ELITE, The London Stock Exchange's (LSE's) international business support and capital raising programme for the UK’s most ambitious private companies.

The ELITE programme is a vibrant community of entrepreneurs, advisers, investors and key stakeholders that help ambitious private companies scale-up, structure for the next stages of growth and access capital.

ELITE members can participate in a calendar of interactive events that are designed to help them review, plan and enhance their business, blending inspirational, academic and clinic style sessions delivered by expert advisers, industry leaders, academics and guest entrepreneurs.

Experts from Saffery Champness’ Entrepreneurs Group will be leading ELITE events in September and October, focusing

on preparations for fundraising (23 September) and designing incentive frameworks (15 October).

Julian Hedley, Head of Saffery Champness’ Entrepreneurs group, commented: “I am very pleased we’ve been able to partner with ELITE. Our network of regional offices means we are well-placed to be able to support ELITE programme members wherever in the UK they are located.

“We really relish the opportunity to be able to offer some of the UK’s fastest growing businesses support with their challenges, whether that is relating to growth, profitability, incentivising staff, raising the capital required to take their business to the next level, or one of the myriad of other issues they are grappling with. I look forward to virtually meeting as many of the ELITE members as possible at our first event in September.”

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In the Bournemouth office of Saffery Champness, Roger Wareham and Jamie Lane will be leading on this exciting development, ensuring that businesses in Dorset and Hampshire are aware of the programme and the benefits it can bring. They commented: “We have been building our relationship with ELITE for some time, both at a local level and national firm-wide level, recognising that it offers a proven programme taking ambitious private companies on a journey to realise their potential. With so many high-growth, scaling businesses in the local area we see it of the greatest importance

that we can signpost to the programme as well as take our skills locally and nationally to help unlock growth potential. We have a great reputation for working with entrepreneurial businesses and this partnership further demonstrates our commitment to them in these challenging economic times.

“Should any businesses be interested in the program please do contact us as we would be happy to explore this with them.

Tel. 01202 204744 www.saffery.com More information about the ELITE programme can be found at: www.elite-network.com 35

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Attack of the Instagram clones

Here is how the conversation went:

by Jake Moore, ESET UK

Could your social media account be spoofed, why would anybody do it, and what can you do to avoid having a doppelgänger?

Social media has some great advantages, such as keeping in touch with loved ones and sharing experiences with friends, but like almost anything on the internet, it can be easily abused.

With some creative thinking and a little luck on the side, it is possible for it to be used as a vehicle to steal money from unwitting victims.

I had heard stories of account cloning, but I always assumed people would check with the account holder via another form of communication or at least think twice before sending money to an account they only recently connected with. Sadly, people are still being caught out with this scam and I want to help reach those who may be unaware of how the con works.

As with all my ways of getting a security message across, I needed to conduct a little experiment to test this scam in the real world and see first-hand the ease with which it can work.

It’s easier to get your message across about the risks when they’re shown a real example of the scam working and then they want to better protect their accounts and themselves. All I needed was a volunteer who would be willing to allow me to set up a cloned account and then attempt to dupe their friends. However, wow am I quickly running out of friends to con! I looked far and wide, but no one wanted to play ball on this one.

Therefore, having failed to find someone happy for me to clone their account for the test, I decided I would have to clone my own Instagram.

I follow nearly 900 accounts on Instagram and I am usually posting the same old seascape photos or pictures of me prancing around at the beach to my 1400 followers. I decided to make a new account on my spare phone and took four screenshot copies rather than uploading the originals to make it as authentic as possible just like someone else would have done it. It was easy to duplicate these images but the only thing that could have been a difficulty is that when copying the profile picture, it would have needed to have been posted in the feed to make a quality replica.

I decided to follow 30 of my friends to see if they would follow me back and let the

experiment begin. Ten were private accounts, therefore they required approval, and 20 were public accounts.

Within moments I had three private account owners accept my request and two followed me back. This was a good start. I was expecting someone to contact me via a different communication method and question this request, particularly due to my line of work and the embarrassment that I could have been subjected to, understanding that even I am susceptible to an account compromise!

But no one did. In fact, the numbers increased. Thirteen accounts followed me back on the same day and by the evening I decided to message these people and see what sort of responses I would receive.

Initially, I mentioned the account compromise and thanked them for accepting the new follow request and then went in with a request to catch up.

This received 8 replies from my 13 new followers. The goal of the test was to create a good enough back story to quickly request money without raising suspicion. This would be particularly rare if the contact had been unsolicited but when the victims believes they know who they are talking to they are far more likely to part with their cash.

One of my contacts replied with a hopeful message. She clearly felt bad for me and agreed how frustrating it would be.

Social engineering at its best requires believability, confidence and a little luck to make it all plausible and make sense. Simply asking people to wire money to a random bank account in the first message would have most likely raised the alarm bells, so I planned to divert the conversation to discuss my cashflow situation as soon as the thread allowed me.

Prior to the test, I created a new PayPal account in my name to make it seem more legitimate than a bank account number, which is similar to what a fraudster would do with a similar sounding email address as my name in the PayPal account. I chose this as it was available – jakemooreuk@xxxxxx.com

I decided to follow 30 of my friends to see if they would follow me back and let the experiment begin.

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What I found most disconcerting was how quickly it all escalated and I was able to trick the target into thinking it was genuine with no extra checks required. I was even able to make her be the one to offer to help me which was a nice little twist. This is usually a clever technique used by professional social engineers reversing the psychology to avoid the request of the money.

NB: I was able to get in touch with my contact before she deposited any money into this new PayPal account, but it proved one simple thing – this scam is easy to carry out when such a mass of information is offered online. All that is really needed is an account to clone and a set of contacts.

So how can people keep their social media accounts safe?

It is vital to try to reduce the amount of personal information and photos of ourselves online where possible. Although this is a huge task, it is important to teach the next generation of social media users to try to limit the amount of information that is posted online before it is out in the open forever. This scam won’t work if accounts are private. Saying that, however, many people whose accounts are private still allow people they do not necessarily know to follow them due to minimal vetting. It is extremely important to think about what you post as well as accepting only followers you don’t mind knowing more about you. Being completely public has the potential of creating dangers such as this.

Users should also be reminded to never take anything at face value when money is requested. Asking for validation in another form of communication before any money is sent to a new payee is paramount. If the victim had called the real me, then “scammer me” would have been foiled.

Had that happened, however, I would have just abandoned that attempt and moved on to the other 7 replies I received, and targeted them instead.

This scam is not solely limited to Instagram – I have also seen this occur on Facebook, Twitter and LinkedIn – so make sure you keep an eye out for cloned accounts. Report these accounts and make the genuine account holder aware. www.eset.com @DorsetChamber

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- Advertising Feature -

Cash Support for Businesses

Calling all innovative businesses:

credits scheme, which has granted relief of £26.9bn in tax relief since the scheme began and is much broader in scope than many are aware. The scheme is most popular for an annual cashback, even when a business has been in loss and non-tax paying.

A business that incurred costs for unique innovation activities, may be entitled to up to 33% of those costs as a cashback. The average SME tax credit is £53k for one year, often in the form of a cash injection straight to the bottom line, and potentially double that amount for a first time claimant. It could be a lifeline for businesses; it has helped many fund their payroll or other key costs over the years. There is no dictate as to how cash received from the scheme is used and cash benefits are often paid as quickly as one month after a claim is filed.

Some businesses have claimed small amounts via a DIY claim or a

claim compiled by their accountant, however, there is almost always additional cash benefit available, based on a technical appraisal of the innovation activities. Now may be the best time ever to check whether the business has been receiving the full entitlement. For a business that has already received benefit, it can pay to have a further review as the amount is often much less than they were entitled to, without them realising it. This invariably happens when businesses believe this claim opportunity is an accountancy workstream, whereas it is really about technology.

A remote technical appraisal is available during pandemic restrictions, to check eligibility for any registered trading company that has been established for over one year.

For more information visit www.businesscashenabler.co.uk

Improve cashflow with government support. Claim back up to 33% of costs incurred on innovation over the past two years.

With uncertainty over revenues and a looming cash flow crisis for many businesses, there may be a welcome cash injection awaiting for businesses in any sector that have been innovating in the past two years.

Many businesses are clearly concerned about the impact the pandemic will have on the future of

their business. What they may not realise, is that regardless of their current trading situation, they may be able to claim back a percentage of costs incurred over the past two accounting periods, normally the prior 2 years.

Help may be available via HMRC’s Research & Development (R&D) tax

more news online - www.dorsetchamber.co.uk/news

To arrange a free eligibility check send a request to: enquiry@ businesscashenabler.co.uk or call Rob Sowden on 07732 627085

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DORSET BUSINESS FOCUS / NEWS

Peer Networks Programme Ambitious businesses in Dorset can come together and work collaboratively as part of our new Peer Networks programme.

Peer Networks is a national peer-to-peer networking programme for SME leaders that want to grow and develop their organisation. The programme is being funded by the government in response to the 2019 Business Productivity Review (BPR) and to help businesses recover from the impacts of the COVID-19 pandemic.

Dorset Local Enterprise Partnership (LEP) successfully secured funding to run the programme locally, via its growth hub, Dorset Gateway.

Why Peer Networks are required The UK has a longstanding productivity challenge with labour productivity on average 13% lower than in the rest of the G7 countries.

The UK's overall future productivity growth will, to a large extent, be determined by the performance of individual businesses and whilst the UK has some of the most productive businesses in the world, we also have many low productivity businesses.

The current effects of the COVID-19 pandemic combined with the transition into a new trading environment with the EU has the potential to further disrupt UK productivity but also presents an opportunity as businesses adapt their business models, create new ways of working and access new markets.

Why peer networks work Peer networks are integral for trusted advice.

They help businesses navigate multiple stages in the business change cycle, can be called on time and again, and, through structured conversations, they can be focused to support specific issues.

The 2019 BPR found that those businesses that adopt formal management practices are more likely to achieve higher turnover, 40

October 2020 | Dorset Business Focus

employment levels and productivity growth.

Evidence collected as part of the BPR also found that businesses are most likely to look to trusted peers and professional networks for advice first, often leveraging their networks and existing relationships with intermediaries to signpost and help them to navigate the business support market.

Benefits from completing a peer networks programme include: • Overcoming business challenges; • Recognising and acting on new opportunities; • Building a trusted network of connections; • Supporting you now and in the future; and • Improving your long-term personal and business performance.

About the Programme The Peer Networks programme will see the creation of a series of peer networks (cohorts) with each group consisting of 8-11 owners or managers from the SME business community participating in each network. Each of the sessions will be led by an experienced facilitator utilising the action learning methodology – a proven and highly effective way of running peer networks. These peer networks will typically meet fortnightly as part of a series of 2-3 hour sessions, totalling 18 hours of action learning altogether.

Dorset LEP has received initial funding from the government to support 120 participants in this programme and we will be working with a range of experienced and proven organisations to deliver this support between October 2020 and March 2021. /company/dorset-chamber/

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Who is it for?

Peer Networks is designed for business leaders who want to grow and develop their organisation for future success. The programme invites leaders and senior managers from the SME business community who meet the eligibility criteria below to participate in a local peer network: • Operated for at least one year; • At least five employees; • A turnover of at least £100,000; and • An aspiration to improve.

Ideally, these businesses will also demonstrate the ability and ambition to scale-up and/or export, or will be exporting already.

How to apply Eligible businesses can apply to join Dorset LEP’s Peer Network programme by visiting www.dorsetlep.co.uk/peer-networksprogramme and completing the short expression of interest form. The programme is funded by the Department for Business, Energy & Industrial Strategy (BEIS) in response to a commitment made in the 2019 Business Productivity Review (BPR) and there is no cost to the business/ individual participating.

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DORSET BUSINESS FOCUS / INTERNATIONAL TRADE

Free International Trade Training – yes, you read that correctly, FREE!!!

Dorset Chamber is delighted to see that the government has extended the deadline to apply for Customs support training to 31st January 2021.

When this extension was announced in February 2020, only around 70% of the original funding had been claimed, leaving almost a third still available.

What grants are available?

You can apply for grants to help with: • Recruitment • Training • IT Improvements Why? Many companies in Dorset have successfully secured funding to support

training for their international trade staff. The grants were originally introduced as part of the government’s support for businesses in preparing to leave the EU. Although we are now in the Transition Period, businesses still need to prepare for the changes that will take place at the end of 2020.

Dorset Chamber has successfully helped numerous companies in Dorset secure grant funding for the bespoke and non-bespoke training they need. Grants do not need to be paid back and provide valuable funds to invest in the training of staff which till ensure organisations continue to trade seamlessly from January 1, 2021.

How? Dorset Chamber has valuable experience of the application process and will be able to quickly tell you if you are eligible as well as how the process works. Contact Dorset Chamber’s International Trade Team via email: international@dcci.co.uk to find out more.

more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Greendale Construction continue conservation works at Christchurch Priory Church Chartered Builders, Greendale Construction Limited’s Small Works Division have been awarded the contract to repair, rebuild, stabilise and refurbish a number of walls around the historic Christchurch Priory Church.

The project, for BCP Council (Bournemouth, Christchurch and Poole Council) commenced at the end of July 2020, with a completion date scheduled for the end of October 2020. BCP Council is working with Columba Cook Architects and the Council’s Senior Conservation Officer to ensure all works are carried out within ancient monument guidelines . The stone and brick walls cover a wide area around the quay and Priory, with the contract including rebuilding works adjacent to the mill

stream. As works continue, Greendale will be removing vegetation and tree growth within the walls, and dismantling cappings for a careful rebuild using like for like materials. Shoring and underpinning may also be required on various walls.

Rob Hooker, Director, Greendale Construction Limited, said: “We are very pleased to be the main contractor on this wonderful historic project in a beautiful location. The works will save these walls for future generations to enjoy, and we look forward to working with the team to achieve a successful hand over at the end of October.”

Councillor Mark Howell, Portfolio Holder for Regeneration, Culture and Economy commented: “Under the terms of the lease for Christchurch Priory’s car park we have a responsibility to maintain the walls around the Priory and the quay. This needs to be done with considerable care and attention to detail on this historic and much-loved landmark in the town.

“This essential work will help to preserve the Priory and the many events that are held within its grounds (when they start up again) for the enjoyment of all, for generations to come.” www.greendaleconstruction.com

We are very pleased to be the main contractor on this wonderful historic project in a beautiful location.

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DORSET BUSINESS FOCUS / NEWS

Intelligent Land - Helping you plan for the future And the near future?

The headlines have been grabbed recently by the Government's "Planning For The Future" white paper - you know, the one which sets out lots of radical changes to the planning system "in the future".

Things like: •

A new "zoning" based local plans system with land zoned for growth, renewal or protection.

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Increased public involvement in local planning, but using streamlined procedures, evidence requirements and assessments.

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Subsequently reduced consultation on planning applications which comply with zonings.

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A new nationally based Infrastructure Levy.

That consultation runs until 29th October.

However, that has rather overshadowed the Government's not dissimilar "Changes to the Current Planning System" consultation - which sets out radical changes to the planning system - "not quite so far into the future" - as the other one! We know that because this consultation ends 28 days earlier on 1st October.

Are you keeping up?

So, just a reminder that the “not quite so far into the future” consultation covers: • changes to the standard method for assessing local housing need, • temporarily lifting the small sites threshold below which developers do not need to contribute to affordable housing, to up to 40 or 50 units to support SME builders • extending the current Permission in Principle to major development so landowners and developers now have a fast route to secure the principle of development for housing on sites without having to work up detailed plans first.

• Oh, and don’t forget major changes to the Use Classes Order! They are already in force!

• Confused? Don’t blame you!

Based in Ferndown, Intelligent Land is a planning and development consultancy that offers innovative visionary services in land and property.

Our experienced team of professional planners, surveyors and land agents can help guide you through the planning system and identify the opportunities these changes could provide for your land and property interests.

For an informal chat over coffee (socially distanced of course) call us on 01202-570471 or visit our website www.intel-land.com

New holiday park tool enhances the customer experience Holiday parks are being offered a powerful new tool to communicate with customers, encourage higher spending, and gain valuable insights into their guests' behaviour.

It comes in the form of a newly developed digital offering from Dorset-based Key Digital, the UK's largest provider of website and other digital services to the holiday park sector.

Called Holidaymaker, it enables park businesses to offer the ultimate guest experience, and manage all of their digital interactions with guests from one single and easy-to-use platform.

But as well as simplifying what are becoming increasingly complex tasks, says Key Digital, it also provides the park with a host of new marketing opportunities.

Once Holidaymaker's app is downloaded by customers, it can allow the park to gain a valuable insight into customer behaviour patterns, and to target them with bespoke offers and incentives.

And in order to encourage guests to install the app, it provides a raft of useful and easily accessed information both before and during their stay.

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Features can include a pre-arrival welcome pack with news of upcoming events, interactive maps, helpful videos, and the booking of activities or ordering of takeaway food.

The app also integrates with most online booking systems, so customers have an at-aglance update of all their holiday arrangements, including any balance outstanding.

Key Digital MD David Lakins said that Holidaymaker is the result of a year's development work by his team, and is based on his company's detailed knowledge of park operations: "Our aim is to allow parks to get closer to their customers using a range of different information systems which can be very time-consuming to /company/dorset-chamber/

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manage individually.

"As such, Holidaymaker is a one-stop shop for engaging with guests even before they check-in, and allows the business to fine-tune its marketing propositions to them.

"At the same time, app users find their holiday experience enhanced by being able to plan aspects of their stay in advance , and to receive personalised messages and offers.

"The app has been trialled this summer at Beverley Holidays in Devon, and both we and the park are now convinced that it is a gamechanger for this sector," added David.

There is more information about Holidaymaker on its website at www.holidaymakerapp.co.uk @DorsetChamber

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DORSET BUSINESS FOCUS / NEWS

Party Boutique – Let’s See You Smile!

Party Boutique, the Party Décor & Event supplies company based in Southbourne have designed a clear panel face mask to help support those people in the community who suffer from hearing loss.

Deafness or hearing loss can affect anyone at any age and has been called the invisible disability.

Owner Astrid Saunders quickly realised that the biggest issue experienced by the hard of hearing when dealing with people in masks was the inability to be able to lip read or pick up on facial expressions.

Understanding the difficulties faced and to mitigate the feelings of isolation and anxiety, she designed a clear panel face mask and found a local seamstress to manufacture.

Produced using recyclable PET plastic and material off-cuts, these face masks can be handwashed and are fully recyclable, making them kinder to community and to the planet.

The feedback received by both the deaf community and members of the public has been overwhelmingly positive and Party Boutique’s initiative has been shared on various social media platforms locally and nationally.

Easy to fit, the face masks are designed so that they won’t steam up your glasses and don’t fog across the panel allowing deaf people to lip read and for everyone else to see the team smile.

The Party Boutique have learnt that a little bit of kindness goes a very long way in these challenging times.

Party Boutique: 01202 941229

The new Audi S3 Sportback and S3 Saloon Audi S Series newcomers ramp up performance and handling without relinquishing comfort and efficiency for the long haul.

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New S3 Sportback available for UK order from this week priced from £37,900 OTR, S3 Saloon from £38,465 OTR – first deliveries in autumn Even more comprehensively equipped Vorsprung versions due later in 2020 2.0 TFSI engine with 310PS and torque boost to 400Nm linked to seven-speed S tronic 0-62mph time reduced to 4.8 seconds in both variants yet up to 39mpg remains achievable New modular dynamic handling control for more intelligent management of quattro drive

The next milestone model in the Audi A3 launch programme is fast approaching – the all-new S3 very compellingly lives up to its evocative name with subfive-second 0-62mph acceleration potential and the capability to deploy its 310PS output even more effectively on challenging roads thanks to updated S-specific sport suspension and quattro drive with even more intelligent control.

Its powerfully built new Sportback and Saloon bodies also encase a totally redesigned cabin integrating an array of digitalisation, connectivity and driver assistance advances. The new S3 models can be ordered in the UK from this week, and later this year will also be joined by even more luxuriously equipped Vorsprung versions.

To find out more contact the Poole Audi sales team on 01202 775050 or www.pooleaudi.co.uk

National retailer Toy Town opens store in the Dolphin Shopping Centre Dolphin Shopping Centre welcomes national retailer, Toy Town, to its diverse range of retailers in Poole’s town centre.

The new popular toy store is located in the previous Eco-Hub unit and marks the retailer’s thirtieth store to open in the UK since it was founded in 1979. Toy Town has grown into one of the largest independent toy retailers in the UK, now employing over 200 members of staff in various stores across the country. The retailer stocks popular brands such as Lego, Playmobil and Barbie.

Commenting on the area, Alan Simpson, Company Director and Founder of Toy Town, said: “Poole has always been on our radar as a more news online - www.dorsetchamber.co.uk/news

potential location, the unit which we have taken up is well positioned, visible in the centre and is already doing so well.”

“Our opening weekend went better than could be expected in the current times. The face of retail is changing as shopping becomes more about the destination. Locals have received the store well and we are hoping to become a strong member of the centre’s community.”

Centre Manager, John Grinnell, said: “We are delighted to welcome Toy Town into our mix of vibrant retailers. We have already received positive feedback from our customers, with many expressing that they are pleased the centre has a store for children to enjoy.”

The Dolphin Shopping Centre is currently open Monday to Saturday 8.30am to 6.30pm, and Sundays from 10am to 5.30pm. Elderly and vulnerable customers are encouraged to shop between the hours of 9am to 10am, whilst NHS and key workers will be given priority between 4.30pm to 5.30pm. The Eco-Hub unit has moved upstairs in the centre opposite Wilko. Each retailers’ specific opening times are available on their website.

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Nine trainees join Smith & Williamson’s South Coast office A record number of nine graduate and school leaver trainees have joined the South Coast office of Smith & Williamson, the financial and professional services group.

This builds on the seven trainees who joined last year’s programme.

The training contracts give the new trainees hands-on client exposure with a range of industries and business structures immediately after joining. They also benefit from a robust support structure through a formal mentoring programme while they study for their Institute of Chartered Accountants in England and Wales Association of Chartered Accountants (ICAEW ACA), Association of Taxation

Technicians (ATT), or Chartered Tax Adviser (CTA) professional qualifications. This helps the trainees to immediately have an affinity with the culture at Smith & Williamson and become valuable additions to the team from day one.

Andrew Edmonds, Managing Partner at Smith & Williamson’s South Coast office in Southampton said: “We are delighted to welcome our new trainees who join our Audit Business Services, Business Tax Services and Private Client Tax Services teams. We are recruiting at a time when the UK is in recession and recognise that as our new team members develop into their longer-term roles, they will each play an important part

in the growth and success of the firm.”

Andrew added: “It is really rewarding to see young people who choose to continue their careers at Smith & Williamson after completing their training contracts and climb the ladder and progress to the top of their profession. I feel proud of the way that everyone in the Southampton office plays their part in supporting them on their journey.”

The new trainees joining the South Coast office are Hollie Bickle, Nathan Tuffley, Oliver Tivey, Benjamin Czura, Freya Green, James Mullane, Olivia Bishop, Emily Burns and Edward Lee. Just under 100 people, including nine partners and directors, are based at the South Coast office of Smith & Williamson. www.smithandwilliamson.com

Volvo Cars launches new Care by Volvo subscription service in the UK Volvo Cars has launched the new Care by Volvo subscription service in the UK, which gives customers easy, flexible and convenient access to the car they want, together with associated servicing and maintenance, assistance and data services, all covered by a single monthly payment.

The service is being rolled out nationwide following a successful regional trial and is designed to be an attractive alternative for customers who choose not to lease or buy a brand-new car.

For a clear monthly fee, customers can choose any model from the current Volvo line-up, with a wide range of versions of each car available. Included in the price is scheduled servicing, wear-and-tear maintenance, replacement tyres and roadside assistance cover, as part of a comprehensive package of benefits* to make using and enjoying a new Volvo as simple as possible. Separate, dedicated Care

by Volvo customer service teams have also been set up to deal with all subscription customer requirements.

Conor Horne, the UK Head of Care by Volvo, said: "In every aspect, we have designed Care

by Volvo with the customer in mind – access to premium cars and a terrific range of services in a package that's transparent, convenient and flexible. It is a great way for people to access the car they want, avoiding the complexities and the long-term commitments associated with 48

October 2020 | Dorset Business Focus

traditional car ownership. Our subscription offer also makes for easy budgeting because it covers all the essentials apart from fuel, with the option of adding insurance."

Signing up couldn't be simpler: customers can complete the entire process online within seconds and their car will be delivered to their door; if they prefer, subscriptions can be organised in person, by appointment at their chosen Volvo retailer.

Recognising that this may be a new concept for many customers, Volvo is giving potential users the opportunity to try the service risk-free for 30 days without any notice period. Insurance is also provided during the try-out period. After the 30 days, customers can change their car or end their subscription with just three months' /company/dorset-chamber/

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notice. The subscription is open-ended and there is no cancellation fee.

Kristian Elvefors, Volvo Car UK Managing Director, said: "Care by Volvo is another excellent way for people to drive the Volvo they want, and is the ideal service to launch in a rapidly changing consumer landscape. Its introduction means Volvo is now able to offer UK customers the choice of how they access a car – either via traditional forms of finance or subscription – either online or in person at a retailer; in other words, in any way that suits them."

Care by Volvo is available now, with prices starting at £559 a month (based on a Volvo XC40 T3 Momentum). For more information, please contact Volvo Cars Poole on 01202 065 555. @DorsetChamber

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DORSET BUSINESS FOCUS / NEWS

Calling all small businesses… have you realised that apprentices are for YOU? Throughout my extensive career in HR, I have developed a passion for people and employed many apprentices. Since the introduction of the Apprenticeship Levy, I truly believe that it is small businesses that stand to gain the most from employing apprentices. With all the challenges small businesses face, you’d be forgiven for feeling a little overwhelmed and frustrated right now. But, there is a largely untapped resource available that you could benefit from.

In a nutshell, here are the facts: As a small business, employing less than 50 people, the government will pay 100% of the costs of the apprentice training, up to the funding band maximum. This in fact means that you could utilise up to £27,000 worth of training for a member of your team for free!

If you hire an apprentice before the 31st January 2021 you can claim an additional incentive payment of up to £2000 if they are aged 16-24, and up to £1,500 of they are aged 25+, with an extra £1000 available if you employ a 16 – 18 year old or someone with additional needs. These payments apply even if you employ an apprentice that has been made redundant from another company due to the Coronavirus, so they would be joining you already with skills you can use.

Apprentice salary expectations are lower than those of people coming into your business that still may require training to get them up to speed. It is well known that you can pay apprentices a very low wage, but this really should be reviewed against the job they are doing, not just regarded as ‘cheap labour’.

You will develop skilled, homegrown employees that know your business from the ground up.

The training that your apprentice does is adapted to suit your

company and your ways of working.

You will gain fresh, new approaches and opinions, especially if you recruit from the technology savvy ‘generation Z’.

You can use the recruitment of an apprentice to upskill other members of your team by completing knowledge transfers based on the training they are receiving, introduce reverse mentoring, as well as use the opportunity to allow someone with management potential to take the lead on managing the apprentice.

You will experience increased productivity from the addition of the apprentice, as 78% of employers asked by the government reported improved productivity after recruiting an apprentice.

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In my experience, all apprentices that I have employed have benefited the organisation and all recruiting line managers have requested more apprentices to join their teams year on year. 90% of the apprentices that I have hired have secured full-time permanent jobs with the companies and the other 10% have benefited from identifying their next career step externally from the company which they completed their apprenticeship with.

The belief that it is the duty of big companies to employ apprentices because they have the capacity to do so, is out of date. Apprentices really do add value and the list of additional benefits outlined above highlights only a small number of reasons why small businesses really should be looking to employ

apprentices to fill their skills gaps and build a resilient workforce for the future of their company.

In 2017, whilst employed with Atlas Elektronik UK, I was recognised by the Dorset Chamber Business Awards for the company’s ‘Outstanding Contribution to Apprenticeships’ – a programme which I singlehandedly designed and managed in my role as Senior Learning and Development Officer. With full support from senior management, I developed a fresh talent pool for the company with some incredibly valuable results for all involved. If you’d like an exploratory conversation about whether apprentices could be right for you and your business, book a free 121 with me. www.thepassionatepa.co.uk.

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The Paul Cornes Fund Established with The Dorset Community Foundation to Support Young People in Education and Older People in Fuel Poverty

Historic Inn continues ‘unprecedented’ demand for virtual tour maker The boom in staycations and UK holidays is generating ‘unprecedented’ hospitality sector demand for services from a Dorset virtual tours company.

Visualisation specialist Yooport has completed the latest in a series of Covid-safe hotel commissions as providers increasingly seek to showcase their accommodation online.

The Coniston Inn, a newly reopened landmark pub with rooms in the Lake District which is part of the award-winning The Inn Collection Group, is available to explore virtually after data capture by the Yooport team.

It follows virtual Yooport tours completed recently at Holiday Inns in Bournemouth and London, and fellow Lake District venue The Ambleside Inn. Yooport harnesses leading-edge, all-in-one reality capture software that works to a much higher level than traditional video or 360° tours.

It creates hyper-realistic 3D models of real-world spaces, named ‘Digital Twins’, with multiple view options and outputs in a range of formats.

At The Coniston Inn, prospective guests can enter the foyer, tour the bar and eating areas, and select their choice of bedroom – all before booking.

Richard Guppy, Yooport’s Technical Director and co-founder along with his wife Krystyna, Marketing Director, said: “The race is on to attract holidaymakers who are seeking alternatives to international travel due to Covid, with short breaks and hotel stays in the UK proving hugely popular right now.

“As a result, we are seeing unprecedented demand from hospitality sector clients with the breathtakingly beautiful Coniston Inn the latest to come aboard.”

Krystyna said: “Our virtual tours are an ideal solution for remote viewings of bedrooms, lounges, eating areas and other features, so creating an additional and compelling platform to extend the hospitality sector’s marketing reach.”

A popular destination for more than a century, the 42-bed Coniston Inn re-opened in August 2020 after an 18-month, multi-million-pound redesign by owners The Inn Collection Group.

Blessed with spectacular lake and fell views, the inn is situated on the shores of Coniston Water where water speed record breaker Donald Campbell’s Bluebird crashed in 1967.

Chris Moor, Operations Manager for The Inn Collection Group (West), said: “A virtual tour is an ideal promotional tool, especially at this time as millions of staycationers across the UK look to enjoy a change of scenery close to home and want to ‘try before they buy’.”

Yooport was originally born out of a desire to equip building professionals and commercial property owners with specialist 3D views of construction and development projects but it has rapidly expanded into the leisure, education and hospitality sectors too.

As well as high-definition photography and video content, Yooport output formats can include architecturally dimensioned floor and ceiling plans. Users can also measure remotely from the 3D Digital Twin.

For more information on Yooport services, visit www.yooport.com 50

October 2020 | Dorset Business Focus

Dorset Community Foundation is marking the set-up of The Paul Cornes Fund, established by his partner, Tom Flood and supported by friends and loved ones in memory of Paul and his fondness for Dorset.

The fund will support projects which address disadvantage and create opportunities, improving the lives of people across Dorset. Initially, The Paul Cornes Fund will focus on supporting education and older people in fuel poverty, however, with time, the fund will expand to support other projects helping people make their lives better – bringing joy where there is disadvantage or suffering. To begin with grants from The Paul Cornes Fund will be awarded through The DCF Bursary Scheme and its Surviving Winter Fund, both existing Dorset Community Foundation grantmaking programmes.

Grant Robson, Foundation Director explained: ‘We are thrilled to be establishing this new charitable fund in memory of Paul and helping his positivity and enthusiasm endure, making a significant impact locally and where the need is most.’

Tom Flood, Paul's partner added: ‘I’m so pleased that the fund set up in memory of Paul will help us direct funding

to some wonderful projects and bring hope and joy to many. I am delighted Dorset Community Foundation can help in this wonderful way, removing the redtape and allowing me to focus on what mattered to Paul - helping people.’

Dorset Community Foundation, a local grant-maker, connects those who want to give to local causes that matter. The Foundation delivers charitable funds for individuals, families, companies, charitable trusts and Govt. departments to target disadvantage and help people in need all across Dorset using their extensive knowledge, guidance and expertise.

For more information on the work of the Foundation and The Paul Cornes Fund, please visit www. dorsetcommunityfoundation.org.

Lily’s Place, the children’s respite centre operated by Diverse Abilities, has renovated its bedrooms and communal areas New decorations include bright colour themed bedrooms and a selection of inspirational quotes around the house, all painted by the staff who work for the disability charity.

Clare Rochford, Children’s Team manager, commented: “Our team have worked hard to create an engaging, refreshed, and colourful environment for all the children visiting Lily’s Place. So far, it’s been really well received, the children love it and we are proud to provide them with a space that fosters creativity, independence, and confidence.”

Lily’s Place provides overnight and day short breaks for children and young people aged between two and 19. It is a safe and fun place, giving parents some breathing space, time for life’s other tasks or to spend quality time with their other children.

Clare continued: “We provide a home from home atmosphere at Lily’s Place, and allow children to develop their independence, as well as social skills through interaction with a small number of other children.”

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Rachel, a parent whose child attends Lily’s Place, added: “We are very dependent on Lily’s for respite, and we feel very confident about the care our daughter receives there. When lockdown came, we were fearful that Lily’s may not be able to continue operating, but we’ve just been amazed. I’d describe Lily’s as a lifeline, it provides the most incredible support for families like ours who find ourselves in a very difficult situation. I can’t find the words to say thank you enough.”

Visit www.diverseabilities.org.uk for more details on Diverse Abilities’ children’s services. @DorsetChamber

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DORSET BUSINESS FOCUS / NEWS

DRIVEN BY STEVE Steve Bulley Head of Business Engagement at Dorset Chamber and car fanatic

Sharp lines and new face for the Audi A3 The all-new A3 Sportback may look sleeker but it’s actually the same height and length as the previous model. However Audi have widened the new car by 3cms to improve elbow room especially in the rear.

You can’t miss the new honeycomb grill which dominates the front of the new A3 along with far more angular lines which make the revised model look striking.

This is the S Line variant from Poole Audi has upgraded matrix LED lights and Alloy Wheels, the result is a car that looks like the

upcoming S3 model without the running costs.

Inside there is an extensive level of standard specification, Audi Virtual Cockpit, MMI Navigation Plus, a 10.1” touch screen and new safety features including Audi pre-sense front and Lane departure warning. These days the dashboard is more of a cockpit which is dominated by the screens and air vents, yet remains practical and well laid out.

On the road this 1.5 TSFI Petrol model is nippy and economical; I managed 44mpg during mixed driving which is in line with Audi’s claims. 0-60 is a reasonable 8.4secs and when coasting the new technology cuts from 4 to 2 cylinders to help MPG. There are three driving modes although I didn’t really notice a great difference between them.

The Dynamic mode does tighten the otherwise light steering, but I

AUDI A3 35 TFSI S Line

imagine most owners will leave in comfort mode. It’s worth noting the S Line model is fitted with sports suspension as standard.

For business users company car tax for this year is 31%, but with a mild hybrid version using a 48volt battery on the way this is likely to be a big company car seller.

Overall this is a striking looking hatchback (sorry Audi Sportsback!), full of the latest driver aids and features with good economy and a peppy engine, what’s not to like?

For more information or a test drive speak to Chris Blake at Poole Audi 01202 775050

Dorset solicitor duo reunite at local firm to continue 30-year relationship Two of Dorset’s most experienced solicitors have teamed up again to continue a working relationship spanning more than three decades.

Planning and licensing specialists, Sandra Graham and Lionel Fynn, are heading up the planning department at leading Bournemouthbased law firm, Trethowans.

Acting as colleagues for 33 of the last 36 years, the pair began their working relationship at a prominent international firm in 1984, later moving to a Bournemouth-based organisation, followed by other local practices.

Sandra, head of planning and a consultant solicitor in the licensing department, joined Trethowans in 2017. Lionel followed shortly after, starting with the firm in 2019 as a consultant in both planning and licensing.

The planning team covers a wide range of services in which, between them, Sandra and Lionel are recognised experts. They include enforcement, noise, pollution, tree and conservation issues, judicial reviews and the planning dimension of proceeds of crime.

Trethowans’ licencing team, headed up

by Karen Lush, is known nationally for its more news online - www.dorsetchamber.co.uk/news

experience acting for restaurant chains including Nando’s and Pizza Hut, amongst others.

Sandra, who is also a notary public, acts as vice chair and regional secretary of the South West Region of the Institute of Licensing, Affiliate Member of the Institute of Acoustics, a member of the National Association of Planning Enforcement and a director of BH Area Hospitality Association (BAHA).

She commented: “I am delighted about Lionel’s appointment and the opportunity this gives us for major development to our planning services across Dorset, Hampshire, Wiltshire and beyond.

“Lionel is hugely experienced and respected.

We have worked together for almost our entire careers and make a brilliant team.”

Lionel has extensive experience in local planning inquiries, compulsory purchase, First Tier Tribunal cases (formerly Lands Tribunal).

He is an Affiliate Member of the Institute of Acoustics.

Lionel added: “This is a very opportune moment for me to have joined Trethowans and to be working with Sandra again. There is a great

deal happening in the planning world, especially in the local area – it’s a really exciting time.

“Together we will be looking after all aspects of planning and licensing which are very much interlinked specialisms.”

Sandra and Lionel will play a key role in business development, establishing greater reciprocal arrangements with planning consultants. There will also be a focus on growing the licencing team’s multiple operator client base to compliment the duo’s alcohol and entertainment licencing experience.

Trethowans’ managing partner, Chris Whiteley, said: “We are all absolutely thrilled to have both Sandra and Lionel with us. They bring a huge wealth of knowledge and expertise.

Sandra has now been with us for three years and with Lionel joining, it’s a wonderful boost for our planning and licensing services.” www.trethowans.com 51

DORSET BUSINESS FOCUS / NEWS

Redundancy: What you need to know Your rights as a Director, the protection that is available to you and Advice on What to do if Redundancy Does Happen.

As the easing of lockdown continues and the true cost to businesses becomes apparent, it is inevitable that redundancies will increase.

Indeed, that increase has already started as companies tighten their belts and prepare for the future. Some, sadly, will not be able to avoid insolvency and with this will come redundancies with high costs, both human and financial, to all involved. The process can be very complicated. In this article we look at just 3 areas of redundancy: directors’ rights if their employer is insolvent; the Coronavirus Job Protection Scheme and redundancy payments; and how to make yourself employable if redundancy does strike.

Directors and Redundancy: Directors Often Do Not Consider Themselves to be Employees Government legislation covers the rights of employees who are made redundant if their employer is insolvent, and these rights are covered in detail in this article: But what about company directors? Is a company director entitled to redundancy pay if their company is insolvent?

The answer, which is not widely known, is yes directors are entitled to the same redundancy payments at insolvency as normal employees, providing they can prove their status as an employee of the company, and fulfil more than an advisory or non-executive role. In more detail, the eligibility criteria – which will need to be proven to the liquidator – comprise: •

Does the director have a contract of employment?

•

Has the director worked for at least 16 hours per week?

•

Has the company been incorporated for over two years?

•

Was the director genuinely carrying out a practical role for the company?

If the above criteria can be proven, and if the director has been paid a salary through PAYE then it is likely they will be eligible for a range of statutory payments at insolvency. These payments include: •

Redundancy Pay

•

Any arrears in salary and holiday pay

•

Pay in lieu of notice

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October 2020 | Dorset Business Focus

These statutory payments are claimed through the Redundancy Payments Service and are paid from the National Insurance Fund.

Can the Coronavirus Job Retention Scheme be Used for Redundancy Payments?

The Coronavirus Job Retention Scheme has seen over 1.2 million employers put more than 9.5 million workers on furlough at a cost to the government of more than £30 billion.

The scheme undoubtedly ensured there was not a massive wave of redundancies during the lockdown, but that is now changing, and it has been reported that employers who are planning mass redundancies of furloughed workers cannot use ‘furloughed money’ for redundancy pay. Indeed, the Treasury has reworded the purpose of the Coronavirus Job Retention Scheme to say it is “integral” that the money is “used by the employer to continue the employment of employees.”

This led to calls for clarity from the Treasury, causing HMRC to comment: “This change is just setting out the intended purpose of the scheme ... employees remain eligible while on their statutory notice period."

Further, the law firm Lewis Silkin has pointed out that HMRC has said that the furlough scheme can be used during both redundancy consultation and notice periods, but not for redundancy pay. It is thought that if companies do use furlough payment monies to fund redundancy pay, they could well be forced to pay it back to HMRC. It is the Role That is Being Made Redundant, not the Person Being made redundant can be a devastating blow to the individual and his/her family and coming to terms with it and planning to recover from it is difficult but vitally important. We asked Susannah Brade-Waring, Managing Director of Bournemouth based business consultants, Aspirin Business for her thoughts on how redundant employees can work to make themselves employable.

“My view is that unwanted redundancies are incredibly painful, and a massive knock to both confidence and sense of identity. I always /company/dorset-chamber/

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remind clients that it is the role that’s being made redundant, not the person. Let me explain it another way.

Given Lockdown, it is unlikely we will travel abroad this year, and so we have just bought a VW Camper Van. It’s 10 years old with 126,000 miles on the clock. However, it has been well-maintained and updated. We are like VW Camper Vans – we can keep ourselves updated and relevant, or we can become outdated. There are core skills that will never go out of date, and these include problem-solving, people skills and flexibility.

In the old days, employees relied on their employers to provide training. Nowadays, high-quality knowledge is available 24/7, anywhere and often for free. It is our own responsibility to keep ourselves updated and relevant. In that way, whilst our role might be made redundant, we will always be confident of being highly employable. Please use this time to upskill yourself, be flexible, be responsive, communicate, and challenge yourself to be the best employee you can be – then you’ll get to choose your employer.”

So, the message from Susannah is that whilst the coming redundancies are inevitable and will be painful, a positive mindset and a commitment to being as employable as possible will make a difference.

And finally, although we will see a spike in insolvencies, and therefore redundancies, it is the job of insolvency practitioners and restructuring specialists such as us to save businesses (and jobs) as well as implement insolvency procedures. As the most recent R3 survey shows, where insolvency practitioners were involved, 40% of insolvent businesses were saved. And that is certainly something that is needed right now.

Part of the service we offer is to talk to your employees on your behalf - removing the emotional tie you may feel to them - to give them practical help and guidance.

www.antonybatty.com @DorsetChamber

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DORSET BUSINESS FOCUS / NEWS

Considering business travel? Here’s what you need to know It’s true to say that things are definitely picking up. People are increasingly on the move.

Last month we arranged business travel for 48 crew members over a two week period for our client who operate oil survey ships off Norway.

It was great to be busy, it was great to be back doing what I love.

International travel is possible, even to places where you’re not allowed to go for leisure travel – there’s an understanding that companies involved with providing services to global infrastructure need to be able to travel. So, channels are opened up so that people can go about their business in a Covid safe way.

Covid-19 Testing & Quarantine Is business travel as straightforward as it once was? In a word, no!

•

Some countries are still fairly restricted.

Negative Covid-19 tests are usually required and can vary from between 48 hours and 72 hours prior to arrival so this has an impact on when and how the business traveller get tested.

•

Depending on where business travellers are travelling to, and via, it can be possible to be tested “mid journey” at the transit point. A Health Declaration Form is to be completed prior to travel and is also often required on return depending on where they travelled from. Anybody returning to the UK (including UK citizens) must complete a Passenger Locator Form.

•

•

Some countries are imposing a quarantine period varying between 7-14 days even if they have a negative Covid-19 test. This then requires staying in a regulated (usually by the local government) hotel that are being called “Quarantine Hotels”. They offer a quarantine floor/s where the guest must stay in the room 24/7; all meals are brought to them and included in the pre-agreed rate.

Not all hotels offer this quarantine service, so research is needed for each new country I’m booking travel for. I booked a business trip for a client to Taiwan last week, they face a 15 day stay in a Quarantine Hotel after testing negative for Covid.

Covid-19 testing for the purposes of international travel is not available on the NHS. Pre-travel Covid-19 tests may be available in the private sector; however, private testing processes and accuracy of results may vary. This should be discussed with the test provider before payment. If you need to travel internationally for work and require evidence of a test, you should speak to your employer or occupational health adviser. (Source fitfortravel.nhs.uk)

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It all can be very confusing, even for us, as the restrictions vary greatly between countries and are changing very rapidly too.

All of this of course is in addition to the safety measures in place at the airports and during flights.

Visa Assistance Assisting clients with their visa applications is a complex process as each embassy has their own system, approach, and ideas. It’s changing rapidly and it’s tricky to keep up with. I can’t imagine having to do this alongside your usual day job!

Airlines In my business I work with UK based clients, but also clients from overseas travelling worldwide.

This brings a further complication. Every individual airline has its own system to deal with providing a ‘Covid safe’ operation.

• This varies country to country, if the traveller is transiting, where they are transiting, and if using the same airline/through ticket all the way to end destination.

• Most airlines are observing the wearing of face masks, but some planes can still be pretty full, so social distancing is not really possible.

• Some of my clients are opting for Business Class seats, particularly across Europe as it offers more space for their employees –

•

demonstrating Duty of Care – and Premium Economy Class for longer haul. Both are of course more expensive, but employers are aware of the need to keep their employees safe while still operating their businesses.

Health checks are the norm now and as I talked about earlier, Covid-19 testing prior to travel too. The airlines are responsible to allow passengers to board if their destination permits them to enter (or show relevant paperwork if they are exempt) otherwise they will be refused boarding.

It’s clear to me that businesses who are reinstating their business travel plans need some help. I can’t imagine a ‘do it yourself’ approach to business travel at the moment. I’m an experienced travel manager with a wealth of knowledge and experience, plus I’ve got a huge amount of up to the minute information available through our central Travel Counsellors for Business office. Remember that TCB is a worldwide organisation, so the access we have to countries far and wide of ‘on the ground’ people is a valuable commodity right now.

Knowing where to look and how to crossreference different information is a vital skill that experienced, and well connected Travel Management Consultants possess.

Call me, I can help: 01202 802166 53

DORSET BUSINESS FOCUS / NEWS

Police and Crime Commissioner funds FREE mental health sessions

Emergency services personnel and members of the public who experienced stress and other issues during the pandemic are to benefit from free mental health workshops.

The interactive sessions were be delivered online by Dorset Mind from 14-19th September.

These were be funded by a Safer Dorset Fund Covid-19 grant, provided by the Office of the Police and Crime Commissioner (OPCC) for Dorset.

The charity wanted to introduce the sessions after noticing a substantial increase in issues such as anxiety, panic, grief, stress, isolation, depression and anger during the Covid-19 outbreak, among people working for blue light and frontline services as well as members of the public.

The sessions were be provided virtually by an expert practitioner and will enable people taking part to recognise symptoms of mental health problems and provide them with coping skills to support wellbeing in their daily lives.

Each session focused on a different area, including anxiety, stress, depression, grief and loss, anger, and loneliness.

Dorset Mind's Chief Executive, Marianne Storey comments, “We’re grateful to the Office of the Police and Crime Commissioner for funding

our series of mental health workshops. This funding is extremely timely as we come out of an incredibly challenging few months of lockdown.

Even before the Covid19 situation, evidence stated that 1 in 4 people live with a diagnosable mental health condition. Mind recently reported that the coronavirus pandemic has caused ‘a mental health emergency.’

As we move past Covid-19, we know that the number of people affected in Dorset is high as we’ve witnessed a considerable rise in demand for our services. The size of the problem is extremely concerning – and we don’t believe we’ve seen the worse yet.

Those especially affected are those on the frontline - emergency service staff and key workers. We believe the key is to educate people at an early stage of their concerns – before if possible. By doing so, there is a chance that we can stop small issues becoming considerable problems.

Dorset Mind Patron and Principal Academic at Bournemouth University, Dr Andy Mayers, added, “I am delighted to see these workshops

being delivered. They cover a range of crucially relevant topics that reflect the experience of many people.

“As the impact of Covid-19 continues, and the outcome and duration of this pandemic is still so uncertain, we are seeing a growth in the number of people reporting stress, anxiety, low mood, and anger. Sadly, many people have lost loved ones because of this virus, and yet most do not get support for that grief and loss.

“These free online courses have been invaluable to many people at a time that they need it most. As Patron for Dorset Mind I am grateful to the Dorset Police and Crime Commissioner for funding this vital service.”

The Covid-19 grants were set up by the OPCC to enable charities to launch projects to help Dorset residents during the lockdown period.

Dorset Police and Crime Commissioner Martyn Underhill said: “I’m proud to be supporting projects such as this one. Many charities have provided services which people across the county have relied on throughout the crisis or are carrying out work which will be essential as we move into the post Covid world.”

For more information about the support Dorset Mind offers across Dorset, please see the charity's website: dorsetmind.uk.

Dorset Chamber Events and Training Diary Date

Event

Time

Venue

Price (+VAT)

14

*Members Only* Simply Networking Online @9 with Dorset Chamber

08:50 - 10:30

ONLINE (zoom)

FREE to all members

28

*Members Only* Simply Networking Online @9 with Dorset Chamber

08:50 - 10:30

ONLINE (zoom)

FREE to all members

*Members Only* Simply Networking Online @9 with Dorset Chamber

08:50 - 10:30

ONLINE (zoom)

FREE to all members

Oct

Nov

11

To book events please go to www.dorsetchamber.co.uk/events 54

October 2020 | Dorset Business Focus

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Accountants & Tax Advisors ABGI UK, London 0203 984 0321 www.abgi-uk.com Albert Goodman, Weymouth 01305 722458 www.albertgoodman.co.uk Arnold Accounting & Bookkeeping Services Ltd, Christchurch 01202 331627 www.arnoldaccounting.co.uk AZETS, Eastleigh 02380 247070 www.azets.co.uk Bicknell Business Advisers Ltd, Bournemouth 01202 025252 www.bicknells.net BKB Accountants, Poole 01202 950527 www.bkbaccountants.co.uk Certius Professional Services Limited, Poole 08006 890794 www.certius.co.uk Enrich Accounting Ltd, Bournemouth 07403 407455 www.enrichaccounting.co.uk Filer Knapper LLP, Christchurch 01202 483341 www.filerknapper.co.uk Frost and Company, Dorchester 01202 840225 www.frostandcompany.co.uk Grant Sellers Chartered Accountants, Verwood 01202 824500 www.grantsellers.co.uk Hill Osborne, Poole 01202 678555 www.hillosborne.com Hixsons Business Enablers, Bournemouth 01202 520010 www.hixsons.co.uk Inspire Professional Services Limited, Poole 01202 717867 www.inspireaccountants.co.uk Mazars LLP, Poole 01202 680777 www.mazars.co.uk MLW Accountants, Poole 07900 924872 www.mlwaccountants.business.site Morris Lane, Poole 01202 715950 www.morrislane.co.uk PKF Francis Clark, Poole 01202 663600 www.francisclark.co.uk Saffery Champness LLP, Bournemouth 01202 204742 www.saffery.com Schofields Chartered Accountants, Bournemouth 01202 555785 www.schofieldsonline.co.uk SJT Accounts Ltd, Bournemouth 07855 295280 www.sjtaccountsltd.com Smith and Williamson Southampton, Southampton 02380 827600 www.smithandwilliamson.com Tragor Ltd, Poole 01202 680914 www.tragor.co.uk Ward Goodman Chartered Accountants, Wimborne 01202 875900 www.wardgoodman.co.uk

Architects DMW Architects Ltd, Wimborne 01202 884024 www.dmwa.co.uk Lionel Gregory Architects Ltd, Poole 01202 723157 www.lionelgregoryarchitects.co.uk

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QP Architecture, Christchurch 01202 484642 www.qparchitecture.com Western Design Architects, Blandford Forum 01258 830675 www.westerndesignarchitects.com

Audio Visual Equipment Quad Vision Ltd, Wimborne 03300 419019 www.quadvision.co.uk

Autoclave Pressure Vessels ASC Process Systems Limited, Poole 07919 276205 www.aschome.com

Aviation Bournemouth Airport, Christchurch 01202 364114 www.bournemouthairport.com DAeCO, Poole 01202 880302 www.daeco.co.uk

Poole Business Improvement District (BID), Poole 01202 308800 www.poolebid.com

Stick With It Business Coaching, Southampton 07709 692821 www.StickWithItBusinessCoaching.co.uk

Wimborne BID, Wimborne Minster 01202 888992 www.wimborne.info

SUCCESSMITH, Poole 07763 316763 www.successsmith.co.uk

Business Coaching/ Consultancy

The Arts Development Company, Dorchester 01305 224901 www.theartsdevelopmentcompany.org.uk

Amanda J Green Ltd, London 07976 613553 www.ajgleadership.com

The Change Agent Ltd, Bournemouth 07990 514537 www.thechangeagent.me

Aspirin Business Solutions Ltd, Bournemouth 01202 801187 www.aspirinbusiness.com

The DS Consortium Group Ltd, Swanage 07532 889488, Transitions Life Coaching, Ringwood 01425 472354 www.transitionslifecoaching.co.uk

Bidbetter Ltd, Poole 07944 847014/01202 237506 www.bid-better.co.uk

Wessex Ventures Limited, Ferndown 07768 703809 www.wessexventures.com

Blue Shoots, Bournemouth 07547 749604 www.blue-shoots.co.uk Brian G Ford FCA, Ringwood 01425 472749

Business Recovery & Insolvency

Business Coaching Dorset Ltd, Poole 07973 137470 www.jamesakinsmith.co.uk

Antony Batty & Co, Bournemouth 01202 551193 www.antonybatty.com

Business Doctors, Bournemouth 07469 937793 www.businessdoctors.co.uk/david-jeans

TRI Group, Bournemouth 01202 983358 www.trigroup.org

CLIENTLOGIX Ltd, Poole 07879 660622 www.clientlogix.co.uk

Verulam Advisory, Bournemouth 01202 941475 www.verulamadvisory.co.uk

HSBC, Bournemouth 03455 848056 www.banking.hsbc.co.uk

David McDonald Consulting Ltd, Bournemouth 07872 407548 www.vistage.co.uk/david.mcdonald

Business Support Services

J.P.Morgan, Bournemouth 01202 342000 www.jpmorgan.com

DELTA Group, Broadstone 01202 690348 www.deltagroup.co.uk

Santander Corporate Banking, Bournemouth 05511 440251 www.santandercb.co.uk

Dorset Business Mentors, Dorchester 01202 607530 www.dormen.org.uk

FGP Systems ltd, Weymouth 01305 773638 www.fgpltd.co.uk FR Aviation Ltd, Christchurch 01202 409000 www.cobham.com Think Research, Poole 01202 765654 www.think.aero

Banking

Bars & Restaurants Rick Stein, Poole 01202 283000 www.rickstein.com

Bathroom Design & Installation Ocean Bathrooms, Bridport 01308 800511 www.oceanbathrooms.com

Bookkeeping and Payroll CrystalPoint Accountancy Ltd, Poole 01202 878688 www.crystalpointaccountancy.com Milburn Finance, Bournemouth 01202 535399 www.milburnfinance.com Ookkee, Poole 01202 283214 www.ookkee.co.uk

Branding & Design Becks Neale Designer & Brand Consultant, Ferndown 01202 973017 www.becksneale.co.uk Creative Coup, Bournemouth 02088 193553 www.creativecoup.co.uk Identity UK, Chard 01460 298615 www.identityuk.com

Contemporary PA, Poole 01305 470021 www.thecontemporarypa.co.uk Customs Desk ltd, Cardiff 07908 007708 www.customsdesk.com Dorset Business Angels, Bournemouth 01202 706975 www.dorsetbusinessangels.co.uk

G W A, Ringwood 01425 489533,

Evolve, Poole 0333 322 2332 www.evolvemembers.com

HANTEC SYSTEMS LIMITED, Eastleigh 023 8166 1995 www.hantec.co.uk

Flexible Project Management, Broadstone 07710 454065 www.flexiblepm.co.uk

Insight6 - Dorset, Salisbury 07887 554898 www.insight6.com/dorset

Gradient (Europe) Ltd, Bournemouth 07595 264368 www.gradient.uk.com

J R L Coaching and Consulting, Bournemouth 07795 202982 www.jrlcoaching.co.uk

Kirks Insolvency, Poole 01202 606400 www.kirks.co.uk

KIMCO, Wimborne 01202 888549 www.kimcoafrica.com/en/

Law Point, Bournemouth 01202 729444 www.law-point.co.uk

Leaf Consulting, Wimborne 07960 653525 www.leafconsult.co.uk

The Passionate PA (UK) Ltd, Poole 01202 802863 www.thepassionatepa.co.uk

Pidela Consulting Ltd, Dorchester 07866 360334 www.pidela.co.uk

Catering & Catering Equipment

Profitable Conversation, Bournemouth 07790 484477 www.profitableconversation.com

Comax Ltd, Ringwood 01202 684111 www.comaxuk.com

Quay Business Associates Ltd, Poole 01202 679225 www.quaybusinessassociates.co.uk

Guarantee Laundries Ltd, Stalbridge 01935 812118 www.guarantee-laundries.co.uk

Quay Development Coaching, Poole 01202 690415 www.quaydevelopmentcoaching.com

Signature Catering, Ringwood 01425 477665 www.signaturecateringco.co.uk

Selfless Leadership Ltd, Poole 07712 468338 www.selflessleadership.co.uk

Chamber of Commerce

Business Associations

Sheridan Lake Associates, Christchurch 07831 310613 www.coachingmentoring.co.uk

Bridport Business Chamber of Trade and Commerce, Bridport 07577 199786 www.bridportbusiness.org.uk

Bournemouth Property Association, Bournemouth 01202 204717 www.bpa-online.co.uk

SME Assistance - Simon Rigby, Tarrant Monkton 07590 673704 www.smeassistance.co.uk

Dorchester Chamber for Business, Dorchester 01305 360293 www.dorchesterchamber.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Dorset Chamber, Poole 01202 714800 www.dcci.co.uk

Julia’s House, Poole 01202 644220 www.juliashouse.org

Composite Profiles UK Limited, Poole 01202 659237 www.compositeuk.com

Integrated Cyber, Axminster 02037 270615 www.integrated-cyber.com

Ferndown Chamber for Business, Ferndown 01202 912182 www.ferndownchamber.org.uk

Lewis-Manning Hospice Care, Poole 01202 708470 www.lewis-manning.co.uk

Cowling and West, Wimborne 01202 558262 www.cowlingandwest.co.uk

Day Nurseries

Lighthouse Poole, Poole 01202 781 320 www.lighthousepoole.co.uk

Godsell Arnold Partnership Ltd, Broadstone 01202 600900 www.gapltd.eu.com

Gillingham Chamber of Commerce & Industry, Gillingham 01747 823699 www.gcci.co.uk Shaftesbury & District Chamber of Commerce (SDCC), Shaftesbury 01747 850059/01747 853957 www.shaftesburychamber.co.uk

MYTime Young Carers, Poole 01202 710701 www.mytimecharity.co.uk Pavilion Dance South West, Bournemouth 01202 203637 www.pdsw.org.uk

Sherborne Chamber of Trade & Commerce, Sherborne 07594-805013 www.sherbornechamber.co.uk

Pivotal Housing Association, Bournemouth 01202 306070 www.pivotalhomesgroup.com

Somerset Chamber of Commerce & Industry, Taunton 01823 444924 www.somerset-chamber.co.uk

Poole Hospital Charity, Poole 01202 448449 www.poolehospitalcharity.co.uk

Swanage & District Chamber of Trade, Swanage 07966 462974 www.swanagechamberoftrade.co.uk Weymouth & Portland Chamber of Commerce, Weymouth 07730 135973 www.wpchamber.co.uk

Charity Ansbury, Poole 01202 677557 www.ansbury.co.uk Autism Wessex, Christchurch 01202 483360 www.autismwessex.org.uk BCHA, Bournemouth 01202 410500 www.bcha.org.uk Bournemouth Hospital Charity, Bournemouth 01202 704060 www.bournemouthhospitalcharity.org Care South, Poole 01202 712400 www.care-south.co.uk Citizens Advice Bournemouth Christchurch and Poole, Bournemouth 01202 290967 www.citizensadvice.org.uk

PramaCare, Poole 01202 207300 www.pramafoundation.org.uk Rotary Wessex, Wimborne 01202 882277 www.rotary.org SafeWise, Bournemouth 01202 591330 www.safewise.org Sexual Trauma and Recovery Services (STARS), Poole 01202 308840 www.starsdorset.org

MEH Construction Management Ltd, Poole 01202 766732 www.meh-construction.co.uk Primmer Olds B.A.S Chartered Surveyors, Bournemouth 01202 013015 www.primmeroldsbas.co.uk Savills, Wimborne 01202 856800 www.savills.co.uk

Siteright Construction Supplies Ltd, Sturminster Marshall 01258 858028 www.siteright.net

The Tank Museum, Bovington 01929 405096 www.tankmuseum.org

Spetisbury Construction Ltd, Wimborne 01202 856685 www.spetisburyconstruction.co.uk

Wessex Heartbeat, Southampton 02380 706095 www.heartbeat.co.uk

T A Colbourne Projects Ltd, Poole 01202 716516 www.tacolbourne.co.uk

WISE Ability Services Ltd, Bournemouth 07712 393719 www.wiseability.co.uk

WFBA Consulting Civil and Structural Engineers, Romsey 01794 368241 www.wfba.co.uk

YMCA Bournemouth, Bournemouth 01202 290451 www.ymcabournemouth.org.uk

Chemical Supply Analytical Services

Dorset Mind, Bournemouth 07515 255625 www.dorsetmind.uk

OEMAchem, Southampton 02380 707686 www.oemachem.co.uk

Dorset Reclaim, Bournemouth 01202 773384 www.dorsetreclaim.org.uk

Cleaning Services

Help and Care, Bournemouth 03001 113303 www.helpandcare.org.uk

MC Plan and Site Services Ltd, Poole 01202 744966 www.mcplanandsiteservices.co.uk

The Grove Hotel Bournemouth, Bournemouth 01202 552233 www.thegrovebournemouth.co.uk

Dorset Community Foundation, Poole 01202 670815 www.dorsetcommunityfoundation.org

Faithworks Wessex, Bournemouth 01202 429037 www.faithworkswessex.org.uk

Harry J Palmer Holdings Ltd, Wimborne 01202 842224 www.harryjpalmer.co.uk

Sherborne Holdings Ltd, Bournemouth 01202 303585 www.sydenhams.co.uk

Youth Cancer Trust, Bournemouth 01202 763591 www.youthcancertrust.org

Education Development Trust, Fareham 01329 559170 www.educationdevelopmenttrust.com

Greendale Construction Ltd, Poole 01202 764551 www.greendaleconstruction.com

Talbot Village Trust, Poole 01202 338551 www.talbotvillagetrust.org

Diverse Abilities, Poole 01202 718266 www.diverseabilities.org.uk

Dorset Wildlife Trust, Dorchester 01305 217987 www.dorsetwildlifetrust.org.uk

Graham Garner & Partners Ltd, Broadstone 01202 697341 www.ggpl.co.uk

AMS Cleaning Ltd, Broadstone 01202 600611 www.amsclean.co.uk BH Commercial Cleaning Limited, Wimborne 01202 068088 www.bhcommercialcleaning.co.uk Dorset Commercial Cleaning, Poole 01202 986700 www.dorsetcommercialcleaning.com

Construction & Surveyors Acheson Construction Ltd, Dorchester 01305 267938 www.achesonconstruction.com

Home-Start North Dorset, Sturminster Newton 01258 473038 www.home-start-northdorset.co.uk

Align Property Consultants Limited, Poole 01202 695777 www.align.co.uk

Hope HTS, Bournemouth 01202 312231 www.hopehts.com

Building Options Ltd, Bournemouth 01202 798428 www.buildingoptions.co.uk

more news online - www.dorsetchamber.co.uk/news

Construction Design & Build PDL BOURNEMOUTH LTD, Bournemouth 01202 554450 www.pdlbournemouth.co.uk TWK Scaffolding Group, Ferndown 01202 537305 www.twkgroup.co.uk

Corporate Gifts & Clothing Wessex Trophies Limited, Broadstone 01202 650444 www.wessextrophies.co.uk

Couriers & Freight Forwarding AOG Worldwide Ltd, Christchurch 01202 375702 www.aogworldwide.co.uk E-TEL EXPRESS, Ferndown 01202 874156 www.e-telexpress.com Kuehne & Nagel Ltd, Uxbridge 01159 438000 www.home.kuehne-nagel.com Schenker Ltd, Poole 01202 862150 www.schenker.com

Cyber Security ESET UK, Bournemouth 01202 405405 www.eset.co.uk

Tops Day Nurseries, Bournemouth 01202 551553 www.topsdaynurseries.co.uk

Defence ATLAS ELEKTRONIK UK LTD, Dorchester 01305 212400 www.atlas-elektronik.com

Display & Storage Suppliers Shopfitting Warehouse, Wimborne 01258 859900 www.shopfittingwarehouse.co.uk

Distribution Clarendon Specialty Fasteners, Swindon 01793 439166 www.clarendonsf.com De Monchy Aromatics Ltd, Poole 01202 620888, DigitalAir Wireless, Poole 01202 612400 www.digitalairwireless.com Kong Company Ltd, Salisbury 01722 783211 www.kongcompany.com Pam International, London 07496 388327 www.paminternational.co.uk Riverside Aromatics Ltd, Poole 01202 679532 www.riversideaeromatics.com

Education Aurora Boveridge College, Wimborne 01725 551247 www.the-aurora-group.com/ boveridgecollege Bournemouth and Poole College , Poole 01202 205831 www.thecollege.co.uk Bournemouth University, Poole 01202 961961 www.bournemouth.ac.uk/businessservices Bright Scholar (BCS) Management Limited, Bournemouth 01202 423266 / 436578 www.bournemouthcollegiateschool.co.uk Kingston Maurward Enterprises Ltd (KME), Dorchester 01305 215000 www.kmc.ac.uk PETA Limited, Portsmouth 02392 538700 www.peta.co.uk Skills & Learning Adult Community Education, Poole 01202 262316 www.skillsandlearningbdp.co.uk Solent University, Southampton 02382 013291 www.solent.ac.uk SWRAC, Wimborne 07841 784000 www.swrac.ac.uk The Bournemouth English Book Centre, Poole 01202 712908 www.bebc.co.uk Weymouth College, Weymouth 01305 208919 www.weymouth.ac.uk Young Enterprise, Oxford 07918 564958 www.young-enterprise.org.uk

Electric Vehicle Charging Apollo Electric Car Chargers, Southampton 01962 790005 www.apollocarchargers.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Electrical Services Drewlec Electrical Services, Bournemouth 01202 575757 www.drewittgroup.co.uk Purewell Electrical, Bournemouth 01202 484411 www.purewell.co.uk

Energy Efficiency Services Thermal & Acoustic Solutions Ltd, Christchurch 01202 487463 www.thermalacoustics.co.uk Utility Point Energy & Telecoms, Poole 03455 577878/03455 570055 www.utilitypoint.co.uk

Engineering A & M Defence & Marine Services Ltd, Wimborne 01202 828700 www.amdefencemarine.co.uk Aeronautical & General Instruments Ltd, Poole 01202 689022 www.agiltd.co.uk Aish Technologies, Poole 01202 307082 www.aishtechnologies.com Aviation & Defence Spares, Poole 01202 768667 www.aviationdefence.co.uk avonwood developments, Wimborne 01202 868000 www.avonwood.co.uk Chemring Technology Solutions Ltd, Poole 01202 628155 www.chemring.co.uk DBC Engineering , Ferndown 07767 628295 www.dbcengineering.co.uk Downhole Tools International Ltd, Poole 01202 690001 www.dti.uk.com G K D Technik Ltd, Wimborne 01202 861961 www.gkdtechnik.com iec Ltd, Poole 01202 339559 www.iecltd.co.uk IS-Rayfast Ltd, Swindon 01793 439136 www.is-rayfast.com Lab21 Healthcare Ltd, Bridport 01308 421829 www.lab21.com Littlemore Scientific Engineering, Gillingham 01747 835550 www.elsec.co.uk Modulift UK Ltd, Poole 01202 621511 www.modulift.co.uk Moore International Ltd, Poole 01202 623393 www.mooreinternational.co.uk Reidsteel, Christchurch 01202 483333 www.reidsteel.com Safi Valves Ltd, Poole 01202 624618 www.safi-limited.com Smiths Metal Centres Ltd, Verwood 01202 893755 www.smithmetal.com Spherea Test & Services Limited, Christchurch 01202 872800 www.spherea.com Tides Marine International Ltd, Poole 01202 656773 www.tidesmarine.co.uk

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Ultra Electronics ENERGY, Wimborne 01202 850450 www.ultra-ncs.com

Life Matters, Poole 01202 025481 www.lifemattersfp.com

Funeral Services & Directors

Event Management & Equipment

Moneycorp, South West London 02078 287000 www.moneycorp.com

F C Douch & Son (Funerals), Wimborne 01202 882936 www.fcdouch.co.uk

BH Live, Bournemouth 01202 055555 www.bhlive.org.uk

Mortgage Squared Ltd, Bournemouth 01202 313182 www.mortgagesquared.co.uk

Nicholas O’Hara Funeral Directors Ltd, Wimborne 01202 882134, oharafunerals.co.uk/

Bournemouth 7s, Poole 01202 545630 www.diamondsportinggroup.com

Peter Harding Wealth Management, Poole 01202 830730 www.peterhardingwm.co.uk

Furniture

Brighter Productions Ltd, Wimborne 01202 737848 www.brighter-productions.com Innovative Hire Ltd, Poole 01202 941068 www.innovativehire.co.uk Lashings World X1 Ltd, Ferndown 07846 947397 www.lashingsworld.com Marquee Elegance, Shillingstone 01202 746340/07971 781848 www.marqueeelegance.com Quadrant2Design, Poole 01202 723500 www.quadrant2design.com Sandpolo Ltd, Aldeburgh 07796 693796 www.sandpolo.com UKSV, Ringwood 01425 480444 www.uksv.co.uk

Financial Services Apex CB Financial Planning, Poole 01202 622223 www.apexcb.com

Custom World Dorset Ltd, Ferndown 01202 896816 www.customworldbedrooms.co.uk

Redwood Business Finance Ltd, Bournemouth 07702 098884 www.redwoodbusinessfinance.co.uk

G P & J Baker Limited, Poole 01202 266999 www.gpjbaker.com

Graphic Design

SG Financial Ltd, Poole 07775 710551 www.sg-financial.com/

Creative Studios, Wareham 01929 551700 www.creative-studios.com

Shrap, Bournemouth 07837 182494 www.shrap.co.uk

Green Energy

Strategic Solutions Chartered Financial Planners, Poole 01202 769890 www.ssfs.co.uk Teachers Building Society, Wimborne 01202 843500 www.teachersbs.co.uk

Voltalia UK PLC, London W6 07989 494455 www.voltalia.com

Health Alchemy Health Clinic, Wimborne 01202 880136 www.alchemy-healthclinic.com

Templar Financial Associates , Bournemouth 0345 9001298 www.templar-associates.co.uk

Bioenergetics Systems Technology Group Ltd, Poole 01202 785888 www.neshealth.com

The Lewis Workplace Pension Trust, Poole 01202 738650 www.lewismastertrust.co.uk

Bridge Health & Wellbeing, Christchurch 01202 473800 www.bridgehw.com

The Mortgage Explorer, New Milton 01425 627511 www.brooklandscommercialfinance.com/

BWT Physio, Poole 01202 749514 www.bwtphysio.co.uk

TheNonExec, Ringwood 01202 828266 www.thenonexecutive.com

DDC Dolphin Limited, Poole 01202 731555 www.ddcdolphin.co.uk

Bloom Finance Group CIC, Bournemouth 01202 914413,

Walker Wealth Management, Blandford Forum 01202 087499 www.leewalkerwm.co.uk

Dorset Heart Clinic, Bournemouth 01202 705454 www.dorsetheartclinic.co.uk

Blue Sky Financial Planning Ltd, Poole 01202 756560 www.blueskyfp.co.uk

WHIreland Wealth Management, Poole 01202 974111 www.whirelandwm.com

Business Cash Enabler, Bournemouth 07732 627085 www.businesscashenabler.co.uk

Y-Not Finance, Ferndown 01202 912182 www.y-notfinance.co.uk

Church House Investment Management, Sherborne 01935 382620 www.ch-investments.co.uk

Food & Drink

Creditplus, Poole 01202 684898 www.creditplus.co.uk

BV Dairy, Shaftesbury 01747 851855 www.bvdairy.co.uk

First Capital Finance Ltd, Bournemouth 01202 434000 www.firstcapitalfinance.co.uk

Furleigh Estate, BRIDPORT 01308 488991 www.furleighestate.co.uk

GPFM Financial Planners, Poole 07702 215986 www.gpfm.co.uk

Hall & Woodhouse Ltd, Blandford St Mary 01258 452141 www.hall-woodhouse.co.uk

Homeline Mortgages Ltd, Poole 01202 937444 www.homelinemortgages.co.uk

CT Health and Safety, Broadstone 07956 074798 www.cthealthandsafety.com

Harlees Fish and Chips, Wimborne 01202 602524 www.harlees.co.uk

Ideal Financial Solutions, Poole 01202 916488 www.idealfinancialsolutions.co.uk

Hincknowle Fruit Farm, Bridport 01308 488765,

DoorTECH Safety Solutions , Ferndown 08458 385906 www.doortech.co.uk

Archway Financial Solutions LLP, RINGWOOD 01425 600616 www.archwayfs.com Baggette Wealth Management Ltd, Poole 01202 676983 www.baggette.co.uk

Investec Wealth & Investment Limited, Bournemouth 01202 208100 www.investecdfm.co.uk Lester Brunt Wealth Management, Wimborne Minster 01202 695801 www.lesterbrunt.co.uk Lewis & Co (Investments & Pensions) Limited, Poole 01202 718400 www.lewisinvestment.co.uk

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Rossi International Ltd, Wimborne 01258 857210 www.rossiinternational.co.uk Table Mates, Bournemouth 01202 434 555 www.bringbacklunch.co.uk The Jordans & Ryvita Company, Dorchester 01305 751000 www.dorsetcereals.co.uk

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Liberty Private Care, Christchurch 01202 800494 www.libertyprivatecare.co.uk Livewell Dorset, Weymouth 01305 233105 www.livewelldorset.co.uk

ABP Yetminster, Yetminster 01935 872777 www.abpfoodgroup.com

Organix Brands Ltd, Bournemouth 07458 022789 www.organix.com

Kestrel Medical Ltd, Broadstone 01202 658444 www.vocalzone.com

Nuffield Health Bournemouth Hospital, Bournemouth 01202 702809 www.nuffieldhealth.com

Health & Safety A3C (U.K.) Limited, Blandford Forum 07702 013198 www.a3c.co.uk

Quadrant Safety, Poole 01202 622391/07538900201 www.quadrantsafety.com Wessex Safety Services LLP, Bournemouth 07850 030791 www.wessexsafetyservices.co.uk

Holiday Parks Hoburne Ltd, Christchurch 01425 277661 www.hoburne.com West Dorset Leisure Holidays, Bridport 01308 422139 www.wdlh.co.uk

@DorsetChamber

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Home Improvements

HR

KSG Painting and Decorating Ltd, Bournemouth 01202 540109 www.ksgpaintinganddecorating.co.uk

Perfect HR, Bournemouth 0333 7721029 www.perfecthr.co.uk

Southern Softflow, Three Legged Cross 01202 828241 www.southernsoftflow.co.uk

Home Technology Living Home Technology , Poole 01202 775133 www.livinghometech.co.uk

Purple HR Ltd, Wimborne 01202 801047 www.purplehr.co.uk ViewHR Ltd, Ringwood 01425 205390 www.viewhr.co.uk

Import/Export Services

Hotels & Conferencing

EMONA PARTNERS LTD., Bournemouth 07961 094428 www.emonapartners.co.uk

Bournemouth Carlton, Bournemouth 03300 283411 www.bestwestern.co.uk

International Trade Matters, Bampton 01398 332881 www.internationaltradematters.com

Bournemouth Highcliff Marriott Hotel, Bournemouth 01202 557702 www.bournemouthhighcliffmarriott.co.uk

IST Supplies Ltd, Broadstone 01202 692775 www.ist-limited.com

Captains Club Hotel, Christchurch 01202 475111 www.captainsclubhotel.com Chewton Glen, New Milton 01425 275341 www.chewtonglen.com Christchurch Harbour Hotel & Spa, Christchurch 01202 483434 www.christchurch-harbour-hotel.co.uk Crown Hotel, Blandford Forum 01258 456626 www.crownhotelblandford.co.uk Haynes International Motor Museum, Yeovil 01963 442796 www.haynesmotormuseum.com Hermitage Hotel and NEO Restaurant, Bournemouth 01202 557363 www.hermitage-hotel.co.uk/www. neorestaurant.co.uk Hotel Du Vin & Bistro Poole, Poole 01202 785570 www.hotelduvin.com Kingston Country Courtyard, Corfe Castle 01929 481066 www.kingstoncountrycourtyard.com Marsham Court Hotel, Bournemouth 01202 552111 www.marshamcourthotel.co.uk Minterne Estate, Dorchester 01300 341370 www.minterne.co.uk RNLI, Poole 03003 007654 www.rnli.org/college.

Royal Bath Hotel, Bournemouth 01202 204917 www.britanniahotels.com Summer Lodge Hotel, Dorchester 01935 482000 www.summerlodgehotel.com The Hilton Bournemouth, Bournemouth 01202 804775 www.bournemouthhilton.com The Holiday Inn Bournemouth, Bournemouth 01202 291266 www.holidayinn.com The Kings Harbour Hotel, Christchurch 01202 588933 www.thekings-christchurch.co.uk The Lulworth Estate, Wareham 01929 400352 www.lulworth.com Village Hotel Bournemouth , Bournemouth 01202 416147 www.village-hotels.co.uk

Silverline Enterprises LTD, Poole 01202 725500 www.silverline-enterprises.com Zentrade, Bournemouth 07903 237811 www.zentrade.co.uk

C3IA Solutions Limited, Poole 01202 721123 www.c3iasolutions.co.uk CFA Trading (Refurbished Computers), Poole 0333 666 7771 www.refurbo.co.uk Chillblast, Poole 01202 068333 www.chillblast.com Dark Nebulae LTD, Bournemouth 01202 375079 www.darknebulae.net ENHANCED, Poole 01202 308000 www.enhanced.co.uk Glitch IT Limited, Christchurch 01202 237996 www.glitch.services ITEC Connect Ltd, Wimborne 01202 848866 www.itecgroup.co.uk ITSB, Bournemouth 03300 881 335 www.itsupportbusiness.co.uk

Insurance

Juice Broadband, Poole 01202 332331 www.juice-broadband.com

A -One Insurance Group, Ringwood 01425 480700 www.aoig.co.uk

Keyfort Ltd, Bournemouth 08448 014580 www.keyfort.co.uk

Alan & Thomas Insurance Group, Poole 01202 754900 www.alan-thomas.co.uk

Kimcell Ltd, Dorchester 01202 755300 www.kimcell.com

All Insure Services Ltd, Blandford Forum 01258 488879 www.allinsureservices.co.uk

Netriver Systems Limited, Weymouth 02087 060995 www.netriver.co.uk

Coleman Marine Insurance a Gallagher Company, Poole 01202 647400 www.stackhouse.co.uk

QuoStar Solutions Ltd, Bournemouth 0845 644 0331 www.quostar.com

Cornish Mutual, Truro 07970 224338/07814929262 www.cornishmutual.co.uk

SecQuest Information Security Ltd, Wimborne 0345 19 31 337 www.secquest.co.uk

Coversure Insurance Services (Poole & Weymouth), Poole 01202 929141/01305 457202 www.coversure.co.uk/poole

Sense IT Support, Ringwood 01425 267267 www.sensesupport.co.uk

Finch Group Commercial Insurance Brokers, Poole 01202 759725 www.finchgroup.net Gallagher Insurance Brokers, Bournemouth 08002 988707, Health-on-Line, Bournemouth 01202 057412 www.health-on-line.co.uk NFU Mutual Wessex, Wareham 01929 553472 www.nfumutual.co.uk/wareham The Insurance Institute of Bournemouth, Bournemouth 01202 518242 www.localinstitutes.cii.co.uk/bournemouth UK Health Insurance, Poole 01202 756352 www.ukhealthinsurance.com

Interactive 3D & VR CentreVR Limited, Bournemouth 01202 878300 www.centrevr.co.uk Yooport, Christchurch 07393 284204 www.yooport.com

IT

Target IT Services, Bournemouth 01202 538488 www.target-its.co.uk TECHNEDs Investment LLP, Poole 03333 031047 www.techneds.co.uk Tech Wessex, Weymouth 01305 300320 www.techwessex.net The IT Department Solutions Ltd, Bournemouth 01202 316008 www.the-it-department.co.uk

Kitchen Design Curiel Kitchen Designs, Ferndown 01202 897332/07834 228129 www.curielkitchendesign.co.uk

Landscape Services Eazy Garden Ltd, Ferndown 01202 978373 www.eazygardenlimited.co.uk

Landscape Supplies & Aggregates Suttle Stone Quarries, Swanage 01929 439444 www.suttles.co.uk

A B S Computer Systems Ltd, Poole 01202 770900 www.absgb.com

Laundry Service & Equipment

Aura Technology Limited, Southampton 03333 208601 www.auratechnology.com

Tech2Serv Ltd, Bournemouth 07917 542246 www.tech2serv.co.uk

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Lifts Supply & Installation Bourne Lifts Ltd, Wimborne 01202 582923/07808 813804 www.bournelifts.co.uk

Local Authority BCP Council, Bournemouth 01202 454630 www.bcpcouncil.gov.uk Dorset Council, Dorchester 01305 221000 www.dorsetforyou.com Dorset Local Enterprise Partnership , Poole 01202 962719 www.dorsetlep.co.uk/invest-in-dorset/

Manufacturing A & E Connock (Perfumery & Cosmetics) Ltd, Wimborne 01425 653367 www.connock.com A B Precision (Poole) Ltd, Poole 01202 665000 www.abprecision.co.uk Abbey Supply Co Ltd, Poole 01202 623258 www.abbeysupply.com Ability Projects Ltd, Poole 01202 305800 www.abilityprojects.com AlfaTronix Ltd, Poole 01202 715517 www.alfatronix.com Alltrista Plastics Limited, Christchurch 01202 483636 www.jadexinc.com Ashland ASI ISP Microcaps UK Ltd, Poole 01202 627352 www.ashland.com ASM Assembly Systems (Weymouth)., Weymouth 01305 760760 www.asm.com BEST Fittings Ltd, Gillingham 01747 312672 www.bestfittings.co.uk BOFA International Ltd, Poole 01202 699444 www.bofa.co.uk British Diamond Wire Die Co Ltd, Poole 01202 745104 www.balloffetdie.com C R Instruments ltd, Christchurch 01202 989822 www.crinstruments.co.uk C.C.Moore & Co Ltd, Sturminster Newton 01963 362234 www.ccmoore.com Caleva Process Solutions Ltd, Sturminster Newton 01258 471122 www.caleva.co.uk Carlisle Fluid Technologies UK Ltd, Bournemouth 01202 571111 www.carlisleft.eu Caterpillar Marine Power UK Ltd, Wimborne 01202 796000 www.marine.cat.com CBRNergetics Ltd, Poole 01202 800298 www.cbrnergeticsltd.com CDA Products Limited, Shaftesbury 01747 352999 www.cdaproducts.co.uk Confex Technology Ltd, Poole 01202 881466 www.confexuk.com Coty International BV, Bournemouth 01202 524141, Cygnus Instruments Ltd, Dorchester 01305 265533 www.cygnus-instruments.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Darlena Ltd, Bournemouth 01202 302010 www.darlena.co.uk

Lush Manufacturing Ltd, Poole 01202 664040 www.lush.co.uk

Superior Seals Limited, Wimborne 01202 854335 www.superiorltd.com

Uprated, Bournemouth 01202 559887 www.uprated.com

Denis Wick Products Ltd, Poole 01202 665100 www.deniswick.com

Magicard Ltd, Weymouth 01305 470000 www.magicard.com

Tecan Ltd , Weymouth 01305 765432 www.tecan.co.uk

We Are 778 Ltd, Bournemouth 01202 778800 www.weare778.com

Dometic Group Ltd, Blandford Forum 03446 260141 www.dometicgroup.com

Magni Telescopic Handlers UK Ltd, Poole 01202 070279,

Thermal Spray Services Ltd, Bournemouth 07887 656521 www.thermalsprayservices.co.uk

Media & Film

Thompson Valves Ltd, Poole 01202 647827 www.thompson-valves.com

Global, Fareham 01489 587610 www.global.com

Time & Data Systems International Ltd, Poole 01202 723535 www.tdsi.co.uk

Global Brand Communications, Bournemouth 01202 727070 www.discoverglobal.co.uk

Trimetals Limited, Blandford Forum 01258 459441 www.trimetals.co.uk

Image Republic Ltd, Wimborne 01202 820555 www.imagerepublic.co.uk

Vapormatic UK Limited, Exeter 01392 435461 www.vapormatic.com

Wave 105, Fareham 01489 481057 www.wave105.com

Wessex Filters Ltd, Poole 01202 671671,

Mediation

Electronic Technicians Ltd, Wimborne 01202 897722 www.etluk.co.uk Enovation Controls Ltd, Salisbury 01722 410055 www.enovationcontrols.eu

Marden Edwards Ltd, Wimborne 01202 861200 www.mardenedwards.com Neal’s Yard Remedies, Gillingham 01747 834665 www.nealsyardremedies.com

Field International Limited, Poole 01202 676331 www.fieldinternational.com

NETZSCH Pumps & Systems Ltd, Dorchester 01935 483900 www.netzsch.com

FireSTOP Manufacturing Ltd, Dorchester 01305 213112 www.firestopltd.co.uk

Nexus Cooling Ltd, Poole 01202 250100 www.nexuscooling.co.uk

Flowbird Transport Limited, Poole 01202 339339 www.flowbird.group

Nunet Ltd, Ringwood 01202 821572 www.nunetsolutions.co.uk

Dorset Biz News Ltd, Poole 07838 858228 www.dorsetbiznews.co.uk

HBL Mediation, Poole 07944 669389,

WRES Ltd, Poole 01202 674480 www.wres-welding.co.uk

Focal Point Fires, Christchurch 01202 499330 www.focalpointfires.co.uk

Oakmount Control Systems Ltd, Yeovil 07812 653583 www.oakmountcs.net/data

Get Fresh Cosmetics Ltd, Bournemouth 01202 859059 www.bombcosmetics.co.uk

Packline Ltd, Poole 01202 307700 www.packline.co.uk

Greens Combustion, Poole 01202 607563 www.greenscombustion.com

Physicool Ltd, Dorchester 07778 274265 www.physicool.co.uk

Hamworthy Combustion Engineering Ltd, Poole 01202 662717 www.johnzinkhamworthy.com

Polyhose (UK) Ltd, Christchurch 01202 478334 www.polyhose.com

Fireboy Xintex UK Operations Ltd., Poole 08453 899462 www.fireboy-xintex.com

Precision Acoustics Ltd, Dorchester 01305 264669 www.acoustics.co.uk

Marketing PR & Web Developers

Hamworthy Heating Limited, Poole 01202 662500 www.hamworthy-heating.com Heatric Division of Meggitt (UK) Ltd, Poole 01202 627084 www.heatric.com Honeywell Analytics Ltd, Poole 01202 676161 www.honeywellanalytics.com Hydreco Hydraulics Limited, Poole 01202 627500 www.hydreco.com I C B Waterproofing, Poole 01202 785200 www.icb.uk.com

Primetals Technologies Limited, Christchurch 01202 331000 www.primetals.com R. Hamilton & Co. Ltd, Mere 01747 860088 www.hamilton-litestat.com Rowland Sandwith Ltd, Wimborne 01202 882323 www.h-h-hancock.co.uk S K C Ltd, Blandford Forum 01258 480188 www.skcltd.com

I C Brindle & Co Ltd, Broadstone 01202 657814 www.icbrindle.com

Sargasso Worldwide Industrial Limited, Sturminster Newton 07743 877690 www.sargassoworldwide.com

Industrial Abrasives Ltd, Christchurch 01202 303362 www.indab.com

Senscient, Poole 01202 606460 www.msasafety.com

Ishida Europe, Poole 01202 466300 www.ishidaeurope.com

Siemens Traffic Mobility, Poole 01202 782000 www.siemenstraffic.com

Kallo Foods Ltd, Camberley 01276 609000 www.kallo.com

Sigma-Aldrich, Poole 0800 717181 www.merckgroup.com

Kingpin Products Ltd, Poole 01202 662911 www.kingpinreels.com

Solentim Ltd, Wimborne 01202 798510 www.solentim.com

KVP EU Ltd, Beaminster 01308 867020 www.kvpvet.com

Sontronics, Poole 01202 722583 www.sontronics.com

Lillidale Ltd, Wimborne 01202 848456 www.lillidale.co.uk Lotek UK Ltd, Wareham 01929 552992 www.lotek.com

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Motivational Speaker & Trainer

Wyndham Page Ltd, Poole 01202 734656 www.wyndhampage.com

Peter Radford Speaker, Sturminster Newton 07884 946219/ 01258820897 www.peterradfordspeaker.com

Marine Actisense, Poole 01202 746682 www.actisense.com

Dorset Sports Cars Ltd, Wimborne 01202 825911 www.dorsetsportscars.co.uk

Aylesworth Fleming, Bournemouth 01202 295723 www.afagency.co.uk

E T S Truck & Van, Poole 01202 669339 www.etstrucks.co.uk

B4B Marketing, Poole 01202 684400 www.b4b.co.uk

Hendy Group, Eastleigh 023 8024 2616 www.hendy.co.uk/

Biddable Media Consultancy, Poole 07951 448452 www.biddablemediaconsultancy.co.uk

Marshall BMW/MINI, Bournemouth 01202 535535 www.marshallbournemouthbmw.co.uk

BWR Web Design, Bournemouth 07752 444377 www.bwrwebdesign.com Caron Khan Consultancy, Bournemouth 07967 524578 www.caronkhan.co.uk Darren Northeast PR Ltd, Bournemouth 01202 676762 www.darrennortheast.co.uk

Fireworx, Bournemouth 01202 559559 www.fwx.co.uk Insightful UX Ltd, Poole 01202 912760 www.insightfulux.co.uk Intergage Ltd, Poole 01202 684009 www.intergage.co.uk

Bionanovate Limited, Poole 01202 695999 www.bionanovate.com Breeze Volkswagen, Poole 01202 713000 www.breeze-volkswagen.co.uk

Alight Media, London W1D 07801 845414 www.alightmedia.com

Digital Storm Limited, Bournemouth 01202 298392 www.digitalstorm.co.uk

Motoring Sales & Servicing

OKO Global LLP, Tiverton 02078 703156 www.oko.com Poole Audi, Poole 01202 775050 www.pooleaudi.co.uk Star Tech Ltd, Poole 01202 694758 www.star-tech.co.uk Volvo Cars Poole, Poole 01202 065555 www.volvocarspoole.co.uk

Notary Services Paul Wintle Notary Public, Bournemouth 01202 267818 www.notarypublicpoole-pwintle.com

Office Furniture

Key Digital Agency Ltd, Dorchester 01305 542000 www.key.digital

Strouden Joinery, Poole 01202 696123 www.stroudenjoinery.com

Osmond Ergonomics, Wimborne 01202 850550 www.ergonomics.co.uk

Motley.co.uk, Sturminster Newton 01258 807695 www.motley.co.uk

Office Supplies

Sunseeker International, Poole 01202 382222 www.sunseeker.com

Triple Helix Ltd, Bournemouth 01202 437924 www.triple-helix.co.uk

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Ace Office Environments Ltd, Bournemouth 01202 240000 www.aceoffice.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Patents & Trademarks IP Consult, Swanage 01929 421925 www.ipconsult.co.uk

Pharmaceutical PHARMAQ Ltd, Fordinbridge 01425 656081 www.pharmaq.no

Photographer Andrew Plant Photography & Video, Wimborne 01202 886375 www.andrewplantphotography.com Anna Klesse Photography, Poole 07873 251863 www.annaklesse.com

LOCALiQ, Bournemouth 01202 554601 www.bournemouthecho.co.uk/dorsetecho. co.uk

The Paddock Pantry Ltd, Sturminster Newton 01258 473336 www.thepaddockpantry.co.uk

Pulford Publicity Ltd (inc. Mags4Dorset & Brightbox Designs), Ferndown 01202 870270 www.mags4dorset.co.uk

Watt to Wear Ltd, Wiveliscombe 01984 622010 www.watt-to-wear.co.uk

Dutton Gregory Solicitors LLP, Bournemouth 01202 315005 www.duttongregory.co.uk

Retail & Commercial Interiors

Ellis Jones Solicitors LLP, Bournemouth 01202 525333 www.ellisjones.co.uk

Creative Retail Solutions, Poole 01202 233088 www.creativeretailsolutions.co.uk

Frettens LLP, Christchurch 01202 499255 www.frettens.co.uk

Kiwi Design, Verwood 01202 822634 www.kiwidesign.co.uk

Harold G Walker Solicitors, Wimborne 01202 881454 www.hgwalker.co.uk

Security

Humphries Kirk, Wareham 01305 251007 www.hklaw.eu

Recruitment Aspire Jobs Ltd, Ringwood 07974 429217 www.aspirejobs.co.uk Bijou Recruitment, Bournemouth 07941 319420 www.bijourecruitment.com Hardy Recruitment, Poole 01202 232520 www.hardyrecruitment.com

Smart Homeworks, Bournemouth 01202 309503 www.smarthomeworks.co.uk

SKC Photography, Wareham 01929 551788 www.skcphotography.co.uk

Mploy Staffing Solutions Ltd, Poole 01202 668360 www.mploystaff.com

Printing Services & Supplies

Oyster Recruitment Limited, Poole 03333 443034 www.oyster-recruitment.co.uk

C M P Printing Limited, Poole 01202 739993 www.cmp-uk.com

Vanguard Security Services Ltd, Bournemouth 01202 523573 www.vanguard-services.co.uk

REED Specialist Recruitment, Bournemouth 01202 585585, reedglobal.com

Serviced Offices

The Minster Press, Wimborne 01202 882277 www.printsolutions.co.uk

Rubicon Recruitment Group, Poole 01202 680311 www.rubiconpeople.co.uk

The Print Agency, Wimborne 01202 872777 www.theprintagency.com

Sheridan Maine Recruitment Ltd, Bournemouth 01202 970970 www.sheridanmaine.com

Xerocad Limited, Ferndown 01202 897297 www.xerocad.co.uk

Property Management GH Property Management Ltd, Eastleigh 03453 080988 www.gh-propertymanagement.co.uk

Property Sales and Rental ASN Capital, Bournemouth 01202 771441 www.asncapital.com Basepoint Centres Limited, Bourenmouth 01202 331700 www.basepoint.co.uk D J Property, Weymouth 01305 778896 www.djproperty.com Goadsby & Harding (Survey & Valuation) Ltd, Bournemouth 01202 550000 www.goadsby.com James Drewitt & Son Ltd, Bournemouth 01202 575757 www.drewittgroup.co.uk Move On Sales and Lettings, Poole 01202 711169 www.moveonrentals.com

Public Relations & Marketing Consultants

TeamJobs, Poole 01202 445700 www.teamjobs.co.uk The Work Shop, Ringwood 01425 489393 www.thework-shop.co.uk

Recycling & Waste Eco-Sustainable Solutions Ltd, Christchurch 01202 593601 www.thisiseco.co.uk W & S Waste Management Ltd, Poole 01202 675564 www.wsrecycling.co.uk

Removals & Storage Leatherbarrows Removals & Storage Ltd, Christchurch 01202 578581 www.leatherbarrows.co.uk Maidmans Moving and Storage Limited, Poole 01202 681 397 www.maidmans.com Store & Secure Self Storage, Bournemouth 01202 520220 www.storeandsecure.co.uk

Retail Beales Department Store, Poole, . www.beales.co.uk

Deep South Media Ltd, Bournemouth 01202 534487 www.deepsouthmedia.co.uk

Brewery Square, Dorchester 01305 267777 www.brewerysquare.com

Finger on the Pulse Research Ltd, Wells 01425 615024 www.fotpresearch.com

Dacombes of Wimborne, Wimborne 01202 882615 www.dacombesofwimborne.com

Liz Lean PR, Poole 01202 701828 www.lizleanpr.co.uk

New Look Retailers LTD, Weymouth 01305 765000 www.newlook.com

Perceptions Marketing Solutions, Weymouth 07739 582608 www.perceptionsuk.co.uk

Party Boutique, Bournemouth 01202 941229 www.partyboutiqueuk.com

Bayside Business Centre Ltd, Poole 01202 282042 www.baysidebusinesscentre.co.uk BizSpace Poole & Christchurch, Poole 01202 853100/01202 031087 www.bizspace.co.uk/spaces/poole

Signage Signs Express Bournemouth, Christchurch 01202 797239 www.signsexpress.co.uk/branch/ bournemouth

Social Media Agency Soul Motion, Verwood 07957 805108 www.soulmotionmedia.com South Coast Social Ltd, Bournemouth 01202 985022 www.southcoastsocial.com

Software/ Cloud Services Chittak, Bournemouth 01202 611711 www.chittak.co.uk Dorset Creative, Bournemouth 01202 237899 www.dorsetcreative.com KFA Connect, Ringwood 01425 484445 www.kfa.co.uk Provulo, Ringwood 07503 267160 www.provulo.com Servana Managed Services Ltd, Bournemouth 01202 026522 www.servanamanaged.com Solweb Ltd, Ferndown Industrial Estate 01202 232846 www.solweb.co.uk Spyrosoft Ltd, Ferndown 01202 862311, https://spyro-soft.com/ Tiger Communications Plc, Ringwood 01425 891000 www.tigercomms.com Tripleplay Services Ltd, Poole 08456 432057 www.tripleplay.tv

Solicitors

Coles Miller Solicitors LLP, Poole 01202 673011 www.coles-miller.co.uk

Laceys Solicitors LLP, Bournemouth 01202 557256 www.laceyssolicitors.co.uk Lester Aldridge LLP, Bournemouth 01202 786161 www.lesteraldridge.com Matthew and Matthew, Bournemouth 01202 437179 www.mm4law.co.uk Preston Redman LLP, Bournemouth 01202 292424 www.prestonredman.co.uk Scott Walby LLP, Wimborne 01202 888300 www.scott-walby.com Steele Raymond LLP, Bournemouth 01202 204598 www.steeleraymond.co.uk Trethowans, Bournemouth 01202 338585 www.trethowans.com

Sports & Leisure AFC Bournemouth, Bournemouth 01202 726322 www.afcb.co.uk Bowl Central, Bournemouth 01202 093000 www.bowlcentral.co.uk Dorset County Football Association, Poole 01202 682375 www.dorsetfa.com Grosvenor Casino Bournemouth, Bournemouth 01202 553790 www.grosvenorcasinos.com Hoburne Golf, Verwood 01202 814088 www.hoburnegolf.com Individuality Swimming Ltd, Poole 01202 031701 www.individualityswimmingandfitness. co.uk/ Land & Wave, Swanage 01929 423031 www.landandwave.co.uk Muc-Off Ltd, Poole 01202 307790 www.muc-off.com Rock Reef (Bournemouth Pier), Bournemouth 01202 983983 www.rockreef.co.uk Rockley Watersports Ltd, Poole 01202 677272 www.rockleywatersports.com

Stonemasons

Publications

Tech Tent LTD, Poole 01202 676199 www.postsnap.com

Barker Brettell LLP, Southampton 02380 336970 www.barkerbrettell.co.uk

Hoare Banks Stonemasons, Bournemouth 01202 397231 www.hoarebanks.co.uk

IMS Group, Bournemouth 01202 611100 www.ims-group.co.uk

The Dolphin Shopping Centre, Poole 01202 673906 www.dolphinshoppingcentre.co.uk

Battens Solicitors Ltd, Dorchester 01305 250560 www.battens.co.uk

Portman Stone Limited, Christchurch 01202 484340 www.portmanstone.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Support Agencies EDAS, Poole 01202 612890 www.edasuk.org.

Team Building Joseph Allnatt Centres LTD, Swanage 01929 421075 www.allnatt.co.uk

Telecommunications 4Com plc, Bournemouth 03304 444444 www.4com.co.uk

VoIP Unlimited, Poole 01202 612000 www.voip-unlimited.net

Town Planning Consultants Chapman Lily Planning Ltd, Wareham 01929 553818 www.clplanning.co.uk Intelligent Land, Ferndown 01202 570471 www.intel-land.com

Training Arena4Finance, Wimborne 01202 849691 www.arena4finance.co.uk

Buzz Networks Ltd, Poole 02034 888812 www.buzzconnect.co.uk

Aspire Training Team, Bournemouth 01202 551553 www.aspiretrainingteam.co.uk

Citrus Telecommunications Ltd, Bournemouth 03451 939393 www.boxclever-solutions.co.uk

Aspire4Business, Poole 07802 322828 www.aspire4business.com

City Fibre Holding Ltd, Bournemouth 02035 100602 www.cityfibre.com Crystal Clear Telecom Ltd, Bournemouth 01202 941040 www.crystalcleartelecom.co.uk Grapevine (Telecoms & IT), Poole 01202 644434 www.grapevine.uk.com Phones 4 Business Limited, Bournemouth 01202 705030 www.phones4business.com Telesoft Technologies Ltd, Blandford 01258 480880 www.telesoft-technologies.com

Exalt Training Ltd, Wareham 07889 502247 www.exalt-training.com Locomotivation, Poole 01202 567204 www.locomotivation.co.uk Micro Nav Limited, Bournemouth 01202 764444 www.micronav.co.uk Ouch Training Team Ltd, Wimborne 01202 880999 www.ouchtraining.co.uk Performance People Ltd, Poole 07968 416466 www.performancepeople.org Unicorn Training, Bournemouth 01202 306050 www.theaccessgroup.com

Transport & Logistics Bournemouth Swanage Motor Road & Ferry Co, Swanage 01929 450203 www.sandbanksferry.co.uk Brittany Ferries, Poole 08712 440411 www.brittany-ferries.co.uk

Katharine Cleall Travel Counsellors for Business., Ringwood 01202 802166 www.tctravelmanagement.co.uk/katharine. cleall Prestige Holidays, Ringwood 01425 484007 www.prestigeholidays.co.uk

Utilities D&A Procurement Ltd, Bournemouth 07956 311336 www.daprocurement.co.uk Utilities 4 Less Ltd, Bournemouth 01202 800200 www.u4luk.com

Channel Seaways Ltd, Poole 01481 723400 www.channelseaways.co.uk John Pipe Limited, Poole 01202 715888 www.johnpipe.co.uk

Vehicle Leasing

More Bus / Excelsior Coaches, Poole 01202 338420 www.morebus.co.uk

Dorset Car and Van Leasing, Poole 01202 821354 www.dorsetcarleasing.uk

Poole Harbour Commissioners, Poole 01202 440210 www.phc.co.uk

Vehicle Rental

Raven Logistics, Poole 01202 800539 www.a1elitecourierservices.co.uk Yellow Buses, Bournemouth 01202 636046 www.yellowbuses.co.uk

Windows & Double Glazing Dorset Windows Ltd, Wimborne 01202 825225 www.dorsetwindows.com

Travel Ally Case Travel Counsellors for Leisure., Bournemouth 01202 375180 www.travelcounsellors.co.uk/ally.case Condor Ferries Ltd, Poole 03456 091030 www.condorferries.com

Abacus Vehicle Hire - Horton Commercials, Wimborne 01202 877790 www.abacusvanhire.co.uk U-Drive, Poole 01202 747275 www.u-drive.co.uk

Workwear Site Safety Limited, Wimborne 01202 870555 www.sitesafetylimited.co.uk Tower Supplies, Poole 01202 718000 www.towersupplies.com

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