Canterbury Today Magazine Issue 148

Issue 148 | Nov/Dec 2017

THE BRUTAL TRUTH Talking water conservation with environmental spearhead Lan Pham

Fighting the fear of change

7

SIMPLE RULES FOR FINDING SUCCESS IN AUSTRALIA

How to run a business and manage a family

MARKET SHAPING You need to shape, not predict, the market

The 12 daily habits of exceptional leaders How to reduce stress and beat burnout

5 ways to improve employee morale

ISSN 0113-8340 | News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property | Sustainability | Export | Transport | Retail | Solutions

AUDIT

AND PRACTICING ASSURANCE WHAT WE PREACH

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Change is inevitable (apart from vending machines!)

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1

Accept it

that now the clients will enjoy even better service, guaranteed turnaround times and a

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Ignore it

3

we operate nationwide and have a very

Get your

in a row www.martz.co.nz

Level 1, Unit 3, 46 Acheron Dr, Christchurch, 8014

P F E W

0800 389 0777 03 389 0771 info@martz.co.nz www.martz.co.nz

8

11

Viewpoints CANTERBURY TODAY | ISSUE 148 NOVEMBER/DECEMBER 2017 HEAD OFFICE

2 Ivan Jamieson Place Christchurch Airport Christchurch 8053

AUCKLAND OFFICE

Level 6 10 Scotia Place Auckland

MANAGING DIRECTOR Gary Collins

GENERAL MANAGER OF OPERATIONS Kylie Palermo

NATIONAL SALES & DEVELOPMENT MANAGER Clive Greenwood

ADMINISTRATION Louise Keates Angela Barltrop Laura McLoed Melissa Smith Lyn Wright Jo Pritchard Phone: (03) 961 5050 Fax: 0800 555 054 Email: admin@academygroup.co.nz

SALES & ADVERTISING Warren Wilks Monice Kruger Grant Williams Chris Graves Melissa Sinclair William Stock Keith Laidlaw Mariska DuPrezz

AUCKLAND SALES MANAGER AGENCY SALES & DEVELOPMENT MEDIA CONSULTANTS

Helena Watson Maxine Stewart

Phone: (03) 961 5176 Email: sales@academygroup.co.nz

NEWSROOM Jonathon Taylor EDITOR Lydia Truesdale JOURNALISTS Natalia Rietveld Marie Sherry Phone: (03) 961 5098 Email: editor@academygroup.co.nz

PRODUCTION Jarred Shakespeare ART DIRECTOR Carolynne Brown PRODUCTION CO-ORDINATORS Sophie McGinn Sarah Betman DESIGNERS Sam Stuart Kate Johnstone Phone: (03) 961 5077 | 0800 555 097 Email: production@academygroup.co.nz

Scan this QR code to check us out at:

www.canterburytoday.co.nz

35

Management

In Business

Pages 10-24

Pages 6-8

Pages 25-70

Contents 6: How to sell quantified value Selling quantified value takes creativity and effort, but Kevin Vincent says sales teams that make the transition will gain greater success

10: Balancing acts

How to run a business and manage a family 12: Fighting the fear of change

Knowing how to make the best use of

technology is a key to growth

6: Another 90-day trial clause bites 13: Up in the air the dust How to get the best out of your John Shingleton outlines why you should play

business travel 90-day trial periods with a straight bat 6: Capital gains tax in NZ? Martz Witty on instances where profits on land sales are taxable

14: Behavioural games

Seven great examples of emotional

intelligence in the workplace

7: Small businesses set for payroll changes In just a few months, New Zealand businesses are going to experience some major changes to the way they look after paying their staff; Craig Hudson explains.

15: Five ways to improve

employee morale

Simple changes you can make to

motivate your crew

7: Social enterprise, is good for business Jane Cowan-Harris on why giving a little makes such a difference

16: Winning routines

The 12 daily habits of exceptional leaders 17: Seven keys to start-up success

Get any venture off to the best

possible start

7: Build credibility - it matters Debra Buckley says if we have learnt anything from the recent government elections, it’s that credibility matters

18: The brutal truth

The business of water - a conversation

about conservation with environmental

spearhead Lan Pham

8: Your reputation is too valuable to risk Michele Hider on why protecting and enhancing your reputation really is a serious business

20: Seven simple rules for finding

success in Australia

How Aamplify took the Australian market

by storm

21: Market shaping 8: How to reduce stress

Companies need to shape, not predict, and beat burnout

the market Robyn Pearce’s tips to handle whatever work, 24: Lifestyles family and friends throw at you

Add a little style to your life

FOR ALL ADVERTISING ENQUIRERS

9:

Social development Cholmondeley Child Centre is making sure children have a voice in their care experience and that their needs are understood and met appropriately

25: Property development

The team at Survus Consultants are

surveyors, planners and engineers with

all the necessary expertise to advise on the

specialist issue of subdivisions 26: Transport & Motoring

Men at Work is an award-winning firm

made up of Traffic Management, Property

Maintenance and Landscape Divisions 29: Property & Construction

Canterbury Safety Charter, Whyte

Construction, getting a build signed off,

the sustainable building movement,

Harcourts Holmwood, PXA Architects, First

Avenue Property, Clyne & Bennie Plumbing,

NZ Build, and Woodstock Quarries 48: Goods & Services

Stripes Painting & Decorating, and

McGregor Electrical 50: Focus

Master Painters New Zealand Awards,

Champion Canterbury Business Awards,

Aoraki Development’s Timaru initiatives,

South Canterbury Aero Club, Bowron

Sheepskins, Master Electricians Excellence

Awards 2017, OneStaff, The Christchurch

Justice & Emergency Services Precinct, and

ENI Engineering

Contact the sales team on (03) 961 5176 | sales@academygroup.co.nz

Disclaimer This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services. A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication.

Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2013 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

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Taking the guess work out of

ARCHITECTURAL DESIGN Often the barrier to great things is fear of the unknown.

With the introduction of virtual reality in their practice, Context Architects is breaking down those barriers.

With the aphorism of demystifying architecture, eliminating the guess work is all in a day’s work.

Context is a national practice sitting in the five largest practices in the country. However, it remains ego-free in its approach and continues to put the needs of its clients at the forefront.

In order to ensure their clients’ understanding and confidence in the design process, the team saw the opportunity for an innovative approach and have introduced tools such as augmented and virtual reality – enabling an entire walk-through of your project before construction commences.

Virtual reality answers all the unanswered questions without having to find out, the good old fashioned, hard way, if something isn’t quite right.

It has also allowed the architects to further push the boundaries in their design, as has been portrayed at the Kerepeti development at Hobsonville.

“The move to the city gives us room to grow, a chance to be surrounded by like-minded businesses and makes it easier to see our clients who are often central. We are excited that we’ve moved into a dynamic and developing neighbourhood with character and personality.”

Prior to the move, Context Architects put their innovative technology to the ultimate test, creating a virtual model of their own office space.

“This enabled us to plan how we were going to work in the new space, design the interior and mastermind the move, long before we got the keys,” Stephen says.

When comparing the virtual space to the physical space, finding dissimilarities is an impossible task.

This experience encapsulates Context’s objective of demystifying architecture. No guess work required.

Context specialise in large scale masterplanning, residential, commercial and retail developments and have the ability to design highly sustainable and efficient buildings with certified Passivhaus designers on the team.

Context enable their clients to have a more hands-on approach when designing their buildings, creating better designs faster and more cost efficiently – ultimately defining the path of no limitations.

“By the time we moved in everything was sorted – we knew exactly what was going where and how it would all work.”

Comprised of apartments, terrace homes and walk-up apartments, Context delivered a walk-through design which detailed the development’s relationship to the surrounding streets, how each apartment building responded to those around it, and the level of privacy each individual home would have.

It also enabled them to add extra stories to the apartment complex without dominating the surrounding buildings – something without virtual reality the clients, may not have had the confidence to attempt.

Not only does it allow you to visualise the scale of the buildings and how their presence reflects the neighborhood, you likewise have the ability to enter the building and evaluate the living/working space, going as far as placing and rearranging furniture to your liking.

This proved invaluable for Context itself when designing its new office space in Christchurch.

New brand, new location Coinciding with a new location in Christchurch, Context Architects has a fresh new face to reflect the business’ evolution and growth aspirations.

“It’s a strong and confident brand refresh from awardwinning brand designers Milk,” explains Managing Director Stephen Voyle.

A snapshot from the virtual reality model of Context’s Christchurch studio

Context Architects’ Christchurch projects include: • Masterplans for two East Frame superlots with Fletcher Living and Otakaro

Masterplanning

• Westpac’s flagship branch in the new Terrace Development

Design Report for Resource Consent

Commercial

• A recently completed masterplan for Groynes Park Lifestyle village

• A mixed-use masterplan for Christchurch that • Medium density residential projects around the city includes housing, a hotel and greenspace

Think first.

Design better.

23 September 2017

A virtual reality client experience at Context

Workspace

Retail

Residential

• High-end private residential projects at the Clearwater estate.

7/19 Southwark St Qb Studios, Christchurch contextarchitects.com

News | Viewpoints

Kevin Vincent

John Shingleton

Martz Witty

Managing director of Vincent Consulting www.vincentconsulting.co.nz

Director of Onlinelawyers www.onlinelawyers.nz

Head of the Martz Group www.martz.co.nz

How to sell quantified value Top salespeople use four unique steps to create value-selling opportunities and quantify benefits and solutions.

Capital gains tax in NZ?

Another 90-day trial clause bites the dust

There’s no such thing as capital gains tax in New Zealand… is there?

While customers love quality, benefits, service, they need bottomline dollars to justify recommendations, compare offerings, benefits, and to find reduced costs or increased productivity.

If you ever needed proof the Courts are strict with 90-day trial periods, then look no further than the Employment Court case of Farmer Motor Group Limited v McKenzie, just recently published.

Salespeople who refer to “quantified value” use the same language that customers understand and therefore succeed more often. Quantified benefits enhance selling, handling objections, negotiating, and enable differentiation.

After McKenzie arrived late for work his supervisor told him his employment was immediately terminated under his trial period, and he would be paid out four weeks, in lieu of him working out his notice period.

Here are the four steps that consultative salespeople use to effectively sell value.

Sounds reasonable right. Well you are wrong.

1. Search and discover the value opportunity Finding the customer value may be the biggest challenge. Few salespeople do it automatically and must be trained to search, find and assess the value. In short, they must determine what the specific customer benefits/applications are and how their benefits can generate value.

IMPACT indicators help identify generic, broad areas where savings and efficiency can be generated. In simple terms, IMPACT indicators tell the salesperson where to look for concrete data that will improve the customer’s operation. They are: Inventory, Money, People, Assets, Capability and Time.

Although there is no specific capital gains tax, there are some occasions where profits on land sales are taxable, and that could include sales of the family home.

Despite the company having a valid 90-day trial period clause, the employment agreement also stipulated that termination required not less than four weeks’ notice in writing.

The ERA decided that because the notice had not been given in writing, the dismissal pursuant to the trial period provisions was not valid. This meant that McKenzie could have his personal grievance heard.

The company challenged this before the Employment Court.

The company argued amongst other things that payment in lieu of notice period meant exactly that. The arguments were rejected by the Employment Court.

2. Use IMPACT indicators to analyse the value It is essential to find a value on indicators to make the benefits specific, measurable and memorable for the customer, and to aid in quantifying the indicators. A simple example: If your product or process can save 10 minutes per day per worker, this needs to be extrapolated over the number of workers, and converted to dollars for full impact.

The Court decided that payment in lieu of notice is not a substitute for the obligation to give written notice, nor is payment in lieu an alternative to providing notice.

The six IMPACT indicators are values that work together to help measure/predict the impact or results for the benefits your company can provide. This is a creative process and requires thought, time, and logic.

Secondly: if you are going to pay notice instead of requiring the employee to work out their notice period, include that in the letter of termination.

3. Optimise the value It is important to project the values over a longer period of time.

Obviously, if a benefit has a life cycle of six months, or is a one-time enhancement, you are limited. However, if you provide an ongoing benefit to the customer, you have earned the right to value it over a longer period of time.

4. Present the value solution The salesperson has to support his or her presentation with collected customer data and a worksheet showing how the conclusion has been reached. This adds credibility to the forecast or prediction of performance improvements.

Selling “quantified” value takes creativity and effort, but sales forces that make the transition will gain greater success and the ultimate gain: sales!

There are some important lessons here.

Firstly: make sure you always issue termination of employment under any 90-day trial clause in writing.

Thirdly: to minimise the financial implications of still getting it wrong, make sure you specify in your 90-day trial clause that if an employment is terminated pursuant to a 90-day trial period, then the notice period will be shorter than written elsewhere in the agreement. Try 24 hours only.

Finally: we know the unions and the Labour party hate trial periods. It will be interesting to see whether this ideological dislike will translate itself into policy. We may also see some changes to other aspects of employment law with the intent of strengthening the power of unions.

So, as you go into your well-earned Christmas break, perhaps it’s a good idea to not only diarise a review of your employment agreement in the new year, but also make a point of keeping an eye out for any proposed labour law changes and how they might affect your business.

Changes to the way that land sales are processed means that it is even easier for the Inland Revenue Department to match transactions with property developers or speculators. There is even a special IRD form (IR833) for taxpayers to record land sales which the IRD are sending out where they believe income should be returned.

Most people will be aware of the new Bright-line Test which taxes the sale of residential property if sold within two years of acquisition, but there are a lot of other times that the IRD will seek to tax you on any property sale gains.

We have come across a number of situations recently which may catch out a lot of property developers or dealers.

Consider the following scenario.

Tom’s Building Company Limited built four townhouses for sale.

The company is in the business of building houses for sale and as such, he is aware that the sale of the properties is taxable.

Tom’s wife really likes the townhouses and they decide to purchase one to use as their family home. Ten years later Tom’s wife is struggling with the stairs in the townhouse, so they sell the townhouse and move to a small retirement unit.

What they may not have realised is that any profit Tom and his wife make on the sale of the townhouse will be taxable income and they can’t rely on the family home exemption or the Brightline Test exemption.

Why? Because they bought the property from an associated entity (the building company) and the sale, if the building company had retained it for that entire period, would have been taxable.

We have also seen a case where a couple has purchased a family home in their own names. Within two years they decide that the property should have been purchased in their family trust, so they arrange for the property to be sold and their trust to acquire it.

What they didn’t realise was that as this sale was completed within the two-year period of initial ownership, the gain in value of the property was taxable under the new Bright-line rules. This could have been avoided if they had waited a few more months.

Any transaction involving land is usually a high dollar value transaction. As such, the tax consequences of getting it wrong can be costly. We understand that the IRD are currently reviewing some of these rules. Let’s hope common sense prevails.

Hands up...

Helping keep balanced Protectyou yourself in a row www.martz.co.nz

6 | November/December 2017 www.canterburytoday.co.nz

Level 1, Unit 3 46 Acheron Drive Riccarton Christchurch 8041

PO Box 13-010 Armagh Christchurch 8141 New Zealand

P F E W

0800 389 0777 03 389 0771 info@martz.co.nz www.martz.co.nz

martz

group

Get your

your professional speaker business developer chartered accountant

News | Viewpoints

Craig Hudson

Jane Cowan-Harris

Debra Buckley

Country manager at Xero New Zealand www.xero.com/nz

Head of WorkSpace IQ www.workspaceiq.co.nz

CEO of the New Zealand Institute of Management and Leadership www.nzimleadership.co.nz

Small businesses set for payroll changes

Social enterprise – it’s good for business

In just a few months, New Zealand businesses are going to experience some major changes to the way they look after paying their staff.

You may be aware that Christchurch recently hosted the Social Enterprise World Forum 2017.

Inland Revenue’s systems and processes are being modernised so that businesses can manage payroll in the digital age. Tax reporting and compliance will soon become much easier for businesses, but that doesn’t mean it’ll happen without payroll administrators subscribing to a new way of doing things.

Whether you’re the one in charge of a business, or you’re an advisor helping with the accounting side of things, chances are you’ve been frustrated with PAYE in the past. Every organisation’s payroll needs to not only be accurate and flexible, but also account for annual leave, seasonal work, contractors, variable rates, and more.

Even when you think you are doing and saying the right things, you will be challenged at the first hurdle to prove that you are credible.

Congratulations are owed to Akina Foundation, who organised and ran the forum. At WorkSpace IQ we appreciate the positive impact on workplace wellbeing that social enterprise and social responsibility has, and actively encourage organisations to get staff involved in some kind of voluntary work as part of their workplace wellness maintenance programme, so I was of course interested in finding out more.

To be successful, we are asking our young people to prove themselves: to be seen as credible by behaving as if they have experience, long before they have had the opportunity to build expertise in their field.

Social enterprise in action Social enterprise is all about working with people and the community, with organisations having a focus on the benefits to people and the environment rather than just the end financial result.

These software and accounting programmes mean information is now flowing seamlessly between the business, the bank, the accounting system and the employee, enabling small business and their advisors the possibility of reconciling in real-time. And, specifically when it comes to Inland Revenue, online reporting and filing.

It has been evolving as a recognised business model in New Zealand over the last 40 years, starting with businesses such as Trade Aid, which supports struggling farmers and artisans in developing countries around the world to gain access to our markets.

First thing's first: finish all your pay runs for the financial year.

Get things squared up and in check, so that you’re not fussing with old accounts that need reconciling as you and your advisor navigate the 2018 changes.

The most significant change to be aware of is the removal of the payroll subsidy. Currently the business cost of a PAYE intermediary is partly or fully subsidised for small businesses.

This is a throw-back to the first few years of online tax filing, where PAYE information was assured by using a listed payroll intermediary. Removing the subsidy confirms there is no longer a case to subsidise one type of payroll service over others.

If you are one of those receiving that subsidy, do your homework and plan ahead for your next financial year so you’re not caught short.

Start researching online tools that can help you get the most out of your current accounting software. All of the best apps and online services integrate with software that is easily connected to, like cloud-based accounting options like Xero.

Once you’re connected to the cloud, there are a whole bunch of options that become open to you now that your accounts are no longer tied to a desktop. Whatever you choose to implement in the next financial year, plan for the transition now so there are no PAYE hiccups.

If we have learnt anything from the recent government elections, it is that credibility and experience matter.

A hugely successful event held across five different venues, it attracted over 1,600 participants – 47 percent of whom were from overseas - and was the biggest conference held in Christchurch post-quakes.

Running a business in the cloud is becoming the norm; especially when it comes to managing finances and accounts.

Inland Revenue is changing with the times to suit the new reality of integrated payroll systems.

Now is the time for enterprises to plan for the change to the payroll status quo that’s coming their way on April 1, 2018.

Build credibility - it matters

The Social Enterprise World Forum also gave participants the opportunity to network with others, share ideas, hear about successes in the social enterprise field in New Zealand and around the world, and be inspired.

What can you do to make a difference?

So what does this mean for your organisation? Would social enterprise even fit your business model and how can you get involved?

Well, there are many things you can do to start thinking with a ‘social enterprise’ hat on and you can start small. For example, you could: • Offer work opportunities to someone who has difficulty maintaining full time work due to health issues, or health of a family member. Being flexible in work options and place of work, can make a huge difference • Offer flexible hours • Make sure that you and your organisation help out in a voluntary capacity to support other businesses and people • Encourage people to bike to work by providing bike racks and if practical, provide showers and changing rooms • Implement a corporate responsibility charter for your organisation.

As you can see, steps towards social responsibility and social enterprise need not be huge. Every little change makes a difference and starts to have a bigger impact on our environment.

A similar ‘credibility dilemma’ is faced by many young people as they enter the workforce.

We often ask our experienced leaders to prove their credibility and ‘hit the ground running’, but should we be asking the same of our fledglings?

Taking the recent election as an example (and without making a judgment on any political party), we have seen a ‘fledgling’ asked to prove their credibility far beyond other party leaders, simply because of years in the job. (Maybe in politics there are no other measures?)

If, as experienced current leaders it is our job to encourage and lead the next generation, and if we ever wish to retire, we must inevitably hand over the reins to others who have yet to prove themselves.

Given our present showing in this area, we may have to demonstrate greater commitment, and even include youth succession in our plans for diversity, along with other goals such as ethnicity.

There is a great initiative from a Strategic Insights Panel, sponsored by ASB and KPMG, which identified our shortage of skilled workers and a rapidly changing employment environment, and is prompting New Zealand businesses to take action and declare that they are willing to recruit people with no formal qualifications.

To date, more than 100 companies have stepped up and signed an open letter saying that tertiary qualifications are not required for a range of skilled roles in their workplaces.

They are focusing on assessing the skills, attitudes, motivation and adaptability of candidates.

Proving you are credible and have a work ethic that responds to the demands of a pressured environment may get our youth leaders in roles that would not have been an option in recent years.

Being involved in the community, playing sport or joining the drama club could be a pathway to demonstrating your capability when it comes to sticking at a task and supporting others in your team, so when a future employer asks about your credibility, you have the means to prove it.

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www.canterburytoday.co.nz November/December 2017 | 7

News | Viewpoints

EVENTS DIARY Michele Hider

Robyn Pearce

Director of Priority Communications www.prioritycomms.co.nz

Time management and productivity expert www.gettingagrip.com

Your reputation is too valuable to risk

How to reduce stress and beat burnout

If reputation is everything in business, what’s your everything?

A Southern Cross Health Society survey found that six in 10 New Zealanders feel stressed at least once a week, with this reducing to four in 10 among those aged 50 plus.

The best way to answer this is to think about what would happen if you did irreparable damage to your reputation through your actions or poor public relations.

At recent presentations, I have been asking people to consider the damage that can be caused through mismanaging a reaction to theft or fraud within an organisation.

Not being upfront about what has happened, not apologising to people who have been harmed, and not reassuring people that preventative measures have been put in place, can cause serious reputational damage and fallout for the business.

The consequences might include less trust and confidence from current customers, fewer referrals, staff resignations, less revenue, less public support in a future crisis… and even a catastrophic impact on your personal life.

Protecting and enhancing your reputation really is a serious business. It should be considered in everything you do in your company, from how you treat your customers to your HR policies and health and safety procedures.

As well as being good for business today, it will help protect you from any major challenges to your reputation in the future.

To shore up your organisation for potential reputational crises, it is a good idea to look at where your greatest risks lie and doing as much as you can to mitigate them.

While issues such as insecure data and poor engagement with customers are relatively universal problems, other risks are more industry specific.

For example, maintaining a strong reputation for health and safety will require much more work in a warehouse than it will in an accountancy firm.

Having a pre-prepared crisis communications plan will go a long way to helping you preserve your reputation when the chips are down.

While you won’t be able to plan for every eventuality, you’ll have the bones of a strategy to help you respond swiftly and effectively when the time comes.

Key elements of this plan should include an easily accessible, up-to-date contact list for all staff, support services and clients, a hierarchy for contacting people during specific crises, and identified media spokespeople.

A public relations company with expertise in crisis communications will be able to assist you to prepare your plan and be there to support you if it is ever needed.

The survey also revealed that financial and work related issues stress out younger Kiwis, while their older counterparts are more likely to be stressed by health/potential health issues. And apparently females are more likely to be stressed for more than half the working week.

We all intellectually know that stress is something to try and avoid, yet when we’re caught in the spiral of it, changing our state seems near impossible. So, what can we do about it, apart from feeling depressed at what is apparently an increasing trend?

The tips following are not designed for very extreme cases, but might be helpful if you’re dealing with lower-grade stress or burnout.

Listen to and observe your body We all have a weak spot. For some it will be a sore back, or shoulders, or an old injury that starts to ache. For me it was an internal sense of shakiness – not visible to the casual onlooker.

Some (mainly women) will burst into tears at inappropriate times. Others will get angry.

Slow down For as long as necessary, cut back on as much as you can. For most, the easiest way to decide this is to make a written list of the tasks on hand – trying to do it in your head is too confusing.

There will almost always be something you can defer, delegate or just stop doing.

Ask for help Clarity and common sense are typical casualties of stress and burnout. You might have to ask someone else to help you if you can’t see the wood for the trees. Or you might give a family member or colleague permission to call you on marker-post behaviours.

Tidy up your environment.

An overload of paper, information or clutter is stressful. In my experience, the fastest stress-reducer in town is to sort out your office (and/or any other environment you work or live in.)

Take regular power naps.

I’ve often written about this, as have many others. It’s the fastest way to claw back energy and productivity, counterintuitive as it sounds.

Take time out About every six to eight weeks have a ‘do nothing’ weekend (or a few more days if possible) away from any stress-creating situation. Don’t do anything looking remotely like work. Do nothing! You’ll be amazed how refreshed you feel at the end of the days off.

What’s happening on the business and entertainment front

TUESDAY, NOVEMBER 28 SATURDAY NIGHT FEVER This 1977 classic retold for your viewing pleasure. Expect all the great tunes you know and love coupled with groundbreaking choreography. Touring New Zealand throughout November and December this show is sure to get your toes tapping.

To book, go to: www.permeirtickteck.co.nz

WEDNESDAY, NOVEMBER 29 DEAD MAN TALKING: AN AUDIENCE WITH PHIL KERSLAKE After surviving his eighth bout with cancer, Phil Kerslake shares his story of survival, and his outlook on life and death. This is a night full of insight and entertainment with a Q&A session led by award-winning New Zealand actor Will Hall.

For more information, go to: www.lifepaths.co.nz

WEDNESDAY, NOVMBER 29 YOUNG KIWIS IN PROPERTY/ ACTIVE INVESTORS The future of housing as discussed by Danny Squires and Martin Luff from Wikihouse – a collective of architects, designers, engineers, inventors, manufacturers and builders reinventing how homes are made. An opportunity to hear from the experts and pick their brains in a Q&A session. Drinks and nibbles provided as well as the latest purchases on offer from the group. Registration is a must and space is limited – so get in quick.

To register, go to: www.cpia.nz

SUNDAY, DECEMBER 3 MULTI MEDIA COMMUNICATIONS SANTA PARADE With the season of festivities upon us, this is the parade you don’t want to miss. South Island’s largest and most significant parade has been perfected over the past 70 years, bringing joy to thousands every year. So, dust off your Santa hat and gather the family – there is no better way to get into the Christmas spirit.

For more information, go to: www.christchurchsantaparade.co.nz

TUESDAY, DECEMBER 19 YUSUF-CAT STEVENS-50TH ANNIVERSARY TOUR He needs no intro, his last tour in 2010 was a sold out success, now he’s back for his second time in New Zealand for his Peace Train tour. Relive the classics from one of the most influential singer-songwriters of all time.

For more information, go to: www.catstevens.com

SATURDAY, JANUARY 20 THE JAMES HOMESTEAD HALF – HIGH COUNTRY Not your typical fun run. The James Homestead Half is a great introduction to those who are after more off-road adventures. The 20km run takes you through the beautifully rugged high country that is St James Station. Situated behind Hanmer Springs, what better way to burn off that Christmas tucker and get the year off to a flying start.

For more information, go to: www.stjamesmountainsports.co.nz

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Social development | Cholmondeley Children's Centre

Providing care where it’s needed Since 1925 there has been a remarkable and unique facility providing care and education for children whose families are experiencing difficulties and lack the usual support that many of us take for granted – Cholmondeley Children’s Centre.

Today Cholmondeley provides services that intervene early when difficulties arise in a home.

Although children come for short stays at any one time, the relationship with the child and their family is ongoing, providing an added layer of support for the child and family.

Cholmondeley is making sure that children have a voice in their care experience and that their needs are understood and met appropriately.

New chief executive Arron Perriam says enthusiastically “I feel a real sense of privilege to take on this role and am enjoying working with Cholmondeley’s talented team, operating in partnership with the community to make a radical and enduring difference in the lives of children and their families.

“Unfortunately, social deprivation and the vulnerability of children is not abating. The demand on Cholmondeley’s education, accommodation and social work services is greater than ever before and we have a unique and critical role to play in our community, and we as a team are passionate and ready to tackle this ever-growing demand.”

Some of the children that stay at Cholmondeley come as a result of a family emergency, and Cholmondeley is able to respond to these emergencies within an hour of getting the phone call. These children receive 24-hour, quality care and education on site each day. It is available to all children in Canterbury regardless of socioeconomic status.

The demand on Cholmondeley’s education, accommodation and social work services is greater than ever before and we have a unique and critical role to play in our community, and we as a team are passionate and ready to tackle this evergrowing demand.”

- Arron Perriam

Around 70 percent of Cholmondeley’s service funds come from community support; everyday caring Kiwis who decide to partner with Cholmondeley to serve the wellbeing and futures of children.

Cholmondeley Children’s Centre is a registered charity and continuously needs your help. Go to www.cholmondeley.org.nz to donate, or make a direct referral. CT

“Arron has been involved in the not-for-profit organisations and leadership for 25 years and is an ardent believer in the important role community organisations such as Cholmondeley play in supporting a healthy, happy and caring society,” Board of Governance president Kerry Delleca said in a recent media release.

Cholmondeley is truly unique; parents can contact Cholmondeley directly to ask for assistance. They don’t have to go through any another social service provider or state provider.

The support provided through community fundraising enables Cholmondeley to be available at low to no cost to families.

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Management | Working life

Balancing acts How to run a business and manage a family Juggling running a business and a family can put parents under a lot of pressure, especially during the school holidays, but there are ways to make life easier.

While the kids enjoy a well-deserved break, many parents find it difficult to timetable children into busy work schedules – and this is particularly true for parents who operate their own small to medium sized businesses.

the “flexibility to do what they want”, such as spending time with family, travelling or pursuing other activities. In contrast, only 11 percent define business success as making a good profit.

“The flexibility of running your own business means you can work around your kids, and as mothers, Victoria and I totally understand the pains associated with having children and working full-time.”

MYOB general manager and mother of two, Carolyn Luey, says being a parent who works full time motivates you to be better organised at the office and at home.

MYOB also asked kiwi SMEs how many hours they work a week, and the data shows while majority (43 percent) work between 30 and 50 hours, a third (32 percent) work less than 30. Of that third, 9 percent work less than 10 hours.

The recruitment expert says she has seen parent job hunters place more worth on flexible working hours than on high paying salaries. “For parents, flexibility is worth more than money any day of the week. And the discretionary effort parent employees give back to managers for that type of understanding is worth a lot of money.”

1. Accept that not everything will be perfect, and acknowledge that things will not always go to plan.

She warns other parentpreneurs not to get caught in a busy schedule, because eventually the energy runs out.

5. Utilise the internet and the benefits that come with modern technology.

“Let’s not sugar coat it – I know first-hand that juggling young children and a full-time career is hard. But, it is also extremely rewarding.

And I firmly believe there is nothing wrong with wanting the best of both worlds.”

She says “parentpreneurs” or business owners with children, tend to have a different opinion of what success looks like. “Business operators who are parents not only strive for the financial freedom that comes with a good income, but they want the ability and flexibility to spend time with their families.”

MYOB’s recent Business Monitor Survey of 1,013 SME operators across New Zealand reveals 36 percent define business success as

Emily Richards, also a mother of two, and director of Dunedin based recruitment agency Human Connections Group, says while challenging, being a parent and running a business go hand in hand if you have the right mindset.

“It is all about understanding the needs of your children and the needs of your business, and then being able to prioritise your time effectively. And there’s not much time to slack off or do a bad job. I have two little people who rely on me to earn the money needed to give them a good life,” Emily says.

“We need to be careful not to adopt the ‘running parent syndrome’, where we put all the responsibility of raising our children and all the responsibility of running a business onto one plate – because it never stops. You can find yourself going on like that forever, and you are never able to switch off and give yourself a break.

5 TOP TIPS Carolyn Luey’s five keys for parentpreneurs to maintain a work-life balance, and to ensure for a smooth school holiday period:

2. Be prepared and organised – it will save you time and money.

3. Leave work at work.

4. Communicate.

“It’s also really important to remember that it’s not the end of the world if you miss an important meeting because of your child. Never be embarrassed that you’re a busy parent.

You’re not making up excuses, you’re asking for understanding and empathy – and a majority of people are decent enough to give you that.

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10 | November/December 2017 www.canterburytoday.co.nz

Management | Social responsibility

Paying it forward

By Natalia Rietveld

No doubt you’ve heard the words ‘social enterprise’ thrown around quite a lot lately. Perhaps it’s due to the recent Social Enterprise World Forum in Christchurch which has stirred up the conversation, or perhaps it’s due to our Kiwi ingenuity creating social enterprises all over the place, or maybe it’s a mixture of the two.

Whichever way you have stumbled upon the term, it’s clear to see that social enterprises are on the rise, in order to understand the appeal behind starting a social enterprise it’s important we clear up some of the confusion.

Not a charity

This is a common misconception. The two do hold mutual ground in the fact that they strive to make a positive difference and serve to complete a social mission.

The difference lies in their means of making change.

Charitable organisations rely on donations and fundraising to continue their work in the community, a social enterprise has the ability to function as any business would, by selling goods or services.

Broadly speaking, their profits are then used to pay it forward, tackling a specific social or environmental issue.

This is driven largely by a generational shift and a will for change – it’s hard to look past the recent election results as an example of this.

Social enterprise creates positive change whilst being self-sustaining using commercial means.

The Akina Foundation believes supporting this sector will deliver, “Improved social, environmental and economic outcomes; increased innovation in community and public service provision; creation of jobs and training opportunities, especially for young people; communities developing their own solutions, leading to resilient local economies; greater engagement between the business and community sectors; government and philanthropic bodies having greater flexibility to target spending and encourage more private capital into areas where there is a need for new solutions.”

Created with the vision that something needs to change garners a greater sense of awareness throughout the community. The spotlight it is placing on social issues faced within our society creates interface between social ventures and corporate ventures.

Building communities

“We have a lot of big corporates that are partnering with us now. For example, the Air New Zealand’s of the world. And in a year, they have given 20,000 lunches, as an organisation, and that’s something they can go back to their

Social enterprise is not replacing the typical business model - it does however lend the opportunity for any business to get involved and project the social mission.

In a recent interview with The Spinoff, Eat My Lunch founder Lisa King stated that Eat My Lunch, a social enterprise helping to fill the tummies of Kiwi kids in need, has a lot of large businesses jumping on board.

“When you’ve got this big social mission, people are incredibly generous, and they do come on board.

staff, to their board and to their consumers and customers, and say, ‘this is what we are doing.’

It doesn’t cost them anymore … but there’s a story behind that and they’re actually doing good at the same time.”

Social enterprises are changing the face of business; they play a pivotal role in enabling communities to take tackling social issues into their own hands.

The Department of Internal Affairs said in a 2014 statement that “Social enterprises can support a range of government goals including the development of a productive and competitive economy”.

They invite innovation and connectedness and have bought with them a realisation that we perhaps have a lot more control than we realise

Fortune favours the ready Be a Ready Business.

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www.canterburytoday.co.nz November/December 2017 | 11

Management |Local moves

Fighting the fear of change Knowing how to make the best use of technology is key to business growth, according to three local experts who spoke at a recent New Zealand Business Intelligence (NZBI) seminar in Christchurch.

John provocatively compared traditional lawyers to frogs sitting in water slowly coming to the boil and failing to act until it was too late.

Pursuing his theme of ‘out with the old, in with the new’, John challenged local business leaders to seek an upfront fixed price from their lawyers and more flexible arrangements for meetings, such as venues of their choice or video conferences.

Tips for going paperless in a trade business was the focus for Red Electrical’s managing director and founder, Scott Aldridge, who advised attendees to choose industry-specific software and to ensure they were up to speed with the differences between available options.

NZBI, which is dedicated to the growth and development of business in New Zealand, presented the seminar ‘Business @ Speed – how to leverage technology to grow your business’ at Mona Vale in September.

“Make sure when you choose that you also think ahead for growth,” Scott says.

Presenting on the big issues involving technology and business were Chris Tacon (Global Office), John Shingleton (Onlinelawyers) and Scott Aldridge (Red Electrical).

Metathesiophobia – or the fear of change – is holding back many organisations, according to Chris who targeted his talk at businesses considering new digital technology. Chris’ company Global Office specialises in custom-made software, including apps, online engagement tools, logistics software, and complex websites.

When it comes to hardware and data planning, his advice was to choose reliable, market-leading products and to engage staff in that process. Also, to get as much data as possible to ensure field teams’ needs are met.

Filling in paperwork on clipboards is going the way of the dinosaurs. Scott recommends digitising everything, such as forms, for tablets.

“In most of the organisations we meet, about 60-70 percent of their people will be resistant to change,” Chris says.

No occupation is immune from today’s fast changing world. John Shingleton, director of Onlinelawyers, had a message for the legal profession at September’s seminar; namely that the future lies with forward-thinking law firms.

Organisations where staff are more ready to embrace change invariably have the best outcomes, he says. Chris advised those at the seminar to think carefully about company culture and their influence on that culture.

He quoted British author, speaker and international advisor Richard Susskind, who in 2008 wrote about the end of traditional lawyers and how delivery of legal services would change due to the adoption of new technology.

“How is your culture affecting your ability to embrace the ever increasing pace of change?”

“He predicted this new generation would gradually render traditional practitioners irrelevant to a modern market,” John says.

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“Some software (for example Simpro’s eForms option), will interface with the host software and automatically fill in key areas and file appropriately.”

Rather than putting the brakes on change – or postponing it indefinitely because it all seems too hard – Scott’s take home message was to chip away at continuous improvement.

“Even one percent a week is enough.”

In just one hour, this latest NZBI seminar provided plenty of pointers for Canterbury businesses focussed on future growth and development.

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Management | Tactics

How to get the best out of your business travel We’ve all heard travel horror stories - missed flights, endless queues and frustrating helpdesk calls, all of which cost businesses time and money.

"Remember, this is our day job and we do nothing else! We also get to know you as a client and your preferences, making the travel experience seamless.”

Grant Avis, general manager of Gilpin Travel talks about the business benefits of engaging a corporate travel agency.

“Our client advised us and we got in touch with the airline and were able to get them out the next day. They arrived to find their next flight also delayed, which would cause them to miss their next connection. We again contacted the airline and had them booked on a new flight with airline staff to meet them at the door on arrival to provide a VIP escort through baggage claim, transit and onto the new flight. All arrived home safe and sound.”

Although booking online has become the norm, it’s not necessarily the best option for all types of business travel.

“For example, booking long-haul direct on airline websites is not only risky, it’s false economy – any traveller knows all about helplines when things go wrong,” Grant says.

Grant shares an example where Gilpin added value; “A family of five with connections to a valued Gilpin client, were travelling from Jamaica to attend a funeral in NZ and were not able to board a flight, being told they’d have to wait four days.

When valued staff are travelling, organisations want them focused on business, not travel issues. When problems arise, they need to be fixed quickly and that’s where a corporate travel agency adds value.

Tips for engaging a corporate travel agency:

“We’ve had clients who have booked online for long-haul flights and then come to us when there have been issues around visa’s, flight connections, weather disrupts and global events.

One of the key benefits of a corporate travel agency is the seven-day 24-hour service.”

• If you put your corporate travel out to tender, do your homework first and only invite agencies that have a good cultural fit with your business – after all, the service that your consultant will provide is largely based around relationships, trust and integrity

In terms of what size businesses benefit from a corporate travel agency, Grant advises; “If you are an SME, it’s often better to book domestic/short haul online because there is a cost for both parties to set up a personalised online booking tool - but use us for the difficult stuff.

“Long haul travel is different and using a corporate travel agent can add real and tangible benefits.

“If you’re not using one, you’re wasting time and money.

• Ask for a testimonial from an existing customer • Take time to meet your consultant and/or business owner

• Travel is dynamic – if you find a good travel provider stick with them.

In the future, Grant predicts there will be more consolidation of travel companies and travellers will do everything on their mobile phones.

“Travel technology for both the client and agency will continue to change and grow so travel management companies must be willing to embrace this in order to be successful. Good service will never die!”

Grant Avis is the general manager of Gilpin Travel, which specialises in corporate and business travel management, events, conferences, incentives and group travel. Grant recently won Best Corporate Travel Agency Manager in the 2017 New Zealand Travel Industry Awards. For more information contact: grant@ gilpin.co.nz or visit www.gilpin.co.nz.

Too many companies flouting consumer laws

New Zealand is becoming more competitive

A marked rise in Fair Trading Act complaints shows consumer rights are being ignored by too many retailers, Consumer NZ says.

A global survey shows New Zealand moving up the competitiveness rankings - from 24th to 13th - during the last decade.

The Commerce Commission’s annual Consumer Issues report shows a 24 percent rise in Fair Trading Act complaints since 2015. Complaints about potential breaches of the act jumped from 5,489 in 2014/15 to 6,798 this year.

The Global Competitiveness Index is a ranking of economic competitiveness, based on economic data and surveys of large businesses in 137 countries.

Pricing practices, and claims about goods and services were the most common issues raised in complaints. Online sales comprised 42 percent of all complaints.

Consumer NZ chief executive, Sue Chetwin says it was disappointing, but not surprising, to see Spark and Vodafone again topping the list of the most complained about traders.

Vodafone attracted 186 complaints this year and Spark 180. Foodstuffs, owner of the New World and Pak’nSave supermarket brands, followed them with 98 complaints.

Rounding out the top 10 were 2degrees (88), Noel Leeming (82), Air New Zealand (77), Vocus Communications (68), Progressive Enterprises (66), Wilson Parking (62) and Viagogo (57).

Sue says companies named in the commission’s report were also a common cause of complaints to Consumer NZ’s advisory service, which receives about 4,000 inquiries a year.

“The telco industry and appliance retailers regularly feature in complaints to us. Despite the fact the Fair Trading Act and Consumer Guarantees Act have been in place for over 20 years, some traders are still deliberately hazy about their responsibilities,” she says.

The commission’s report also showed 242 complaints were received about potential breaches of the Credit Contracts and Consumer Finance Act. A significant proportion of complaints (22 percent) related to lenders failing to comply with their responsible lending obligations. Some 54 complaints concerned the lender failing to make reasonable inquiries about a borrower’s needs or their ability to repay the loan.

This year the Index shows New Zealand ranking highly for financial market development, lack of corruption, labour market efficiency, health and primary education, higher education and training, and goods market efficiency.

But New Zealand’s competitiveness is reduced by inadequate infrastructure, inefficient government bureaucracy, insufficient capacity to innovate, inadequately educated workforce and restrictive labour regulations.

BusinessNZ chief executive, Kirk Hope says the rankings confirmed many of the efficiencies in the New Zealand economy and also pointed to areas where more work was needed, including achieving more infrastructure investment and less labour and overall regulation.

He says this year’s results indicated a seeming paradox in that New Zealand ranks highly for education, yet ranks poorly for an educated workforce and ability to innovate.

"It shows there is a mismatch between the skills required by business and the skills that are being taught in the education system, and points to the fact that we need to equip more New Zealanders with higher-level technical, trades, science, and maths education."

The top 10 countries in the Global Competitiveness Index this year are: Switzerland, US, Singapore, Netherlands, Germany, Hong Kong, Sweden, UK, Japan and Finland, while Australia ranks 21st.

The complete results of the 2017 Global Competitiveness Index are on www.weforum.org.

“Responsible lending rules were meant to ensure banks and others lenders didn’t extend credit to consumers who couldn’t afford to repay the money. It’s a major concern if lenders aren’t playing by the rules.”

www.canterburytoday.co.nz November/December 2017 | 13

Management |Working life

7

great examples of emotional intelligence in the workplace

By Ush Dhanek

I talk a lot about the need to make workplaces more ‘emotionally intelligent’. Of course, by that I mean having more emotionally intelligent people on your books.

But how do you assess where you stand right now? Should you be doing more?

It helps to understand how emotional intelligence manifests itself in the workplace.

How do you recognise EQ? Here are a few examples that you can start keeping an eye out for immediately in your office.

1. An upset employee finds a compassionate ear

2. People listen to each other in meetings Ever been in a meeting when it seems like everyone is talking over each other, trying to get the loudest or last word? This is not only a sign of egos taking over and a lack of respect for others; these are also tell-tale signs of a lack of emotional intelligence.

When people are allowed to speak, and others listen, without constant interruptions, it’s a good sign of EQ at play. It shows a mutual respect between parties and is more likely to lead to a constructive conclusion in meetings.

3. People express themselves openly

A workplace where people feel confident in speaking their minds, exchanging views, and Almost all employees will get upset, have bad expressing their emotions is also demonstrating moods, argue, and just have bad days. How you emotional intelligence. Conversely, where deal with this says a lot about your EQ. emotions, thoughts, and opinions remain Do you pretend it’s not happening or, worse still, bottled up, it can become a ticking time-bomb. criticise it and tell them to snap out of it?

As long as exchanges are always in a respectful Compassion and understanding is a sure sign of emotional intelligence in practice. Being aware of, and responding to, other people’s emotional states shows an understanding that all humans experience strong emotions and says that a person’s feelings matter.

manner, emotionally intelligent people do not get upset when opinions don’t match their own; they expect diversity and celebrate it. And they are comfortable in people expressing how they feel because they don’t expect people to behave like robots at work.

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4. Most change initiatives work Change is an inevitable part of the workplace.

How change is managed and responded to will say a lot about the leadership and their relationships with employees.

Where change is constantly resisted, it may indicate poor management of the initiatives, with a lack of understanding of their effects on people. If new initiatives are regularly introduced successfully, it’s a good sign that emotional intelligence has gone into the planning, introduction, and response to the changes.

5. Flexibility Flexibility is a key word in organisations today.

Building flexibility into the way people work can be the difference between retaining the best talent and it drifting out the door.

Emotionally intelligent leaders understand the changing demands of others and are prepared to work with them, rather than trying to impose strict restrictions on how people go about their work. They don’t expect everyone to work the hours that they do, hold the same priorities, or live by exactly the same values.

6. People have the freedom to be creative The creative impulse is a strong one; try to cage it and it will find a way to break free.

Depending on the nature of your organisation, a high value may or may not be placed on creativity, but creative people will always deem it important, regardless.

Ideally, you have a good match of creative people and an innovative organisation. In this case, people are allowed the time, space, and freedom to be creative and to march to their own beat to achieve it.

7. People meet out of work time Whether it’s colleagues having a chat over the water-cooler, having lunch together, or catching the train in to work together, these are all signs of social behaviour.

It’s usually accompanied by people having fun and enjoying each other’s company – which helps to keep stress out of the equation.

People forming close bonds like this should be encouraged as another important element of an emotionally intelligent workplace. www.ushdhanak.com

Management | Your team

Five ways to improve employee morale Motivation cannot be imposed from outside, like a rule! It comes from inside and, as such, to raise motivation levels among employees, the workplace needs to offer something that connects to the personal needs of individuals.

This simple reality is surprisingly poorly understood by many organisations, which often tackle the problem of poor engagement and motivation levels by looking in the wrong places.

• How their present role contributes to the success • How future roles may help them reach their personal goals?

Low motivation levels have become more acute, with the latest studies on employee engagement indicating that millennial employees are more demanding than ever when it comes to expectations of the workplace.

If you have answered no to any or all of these, how can you expect motivation levels to be high?

You are ignoring one of the basic human needs of employees: to have hope for the future.

When the problem goes unaddressed and unsolved, it can spread quickly and become ‘toxic’, leading to poor workplace culture, employee ‘drain’, and poor overall performance.

Providing opportunities and a career path will motivate people to develop with you, fulfil their potential, and bring positive sentiment and greater loyalty to the organisation. Ignore it and they may drag others down and soon disappear.

So how do you start turning it around? Where should you be looking if you start to notice a general lack of zip, positivity, and energy in your organisation?

HR expert Ush Dhanek shares her top ideas.

1. Offer hope for the future People are naturally forward-looking. Unless they can see what’s coming and feel positive about it, they will look for alternatives. Are they treading water with nowhere to go?

• Have you shared: • The vision of your organisation?

• How each employee fits into this vision?

2. Listen to and act on feedback People also need a voice and to feel that their needs and concerns are being listened to. They need some empathy from their leaders.

If you presently sit down once a year with employees and conduct a performance review, you are probably not meeting their need to be listened to.

Regular, continuous feedback that is seen to be acted upon is the way to go. Remaining responsive to the needs of employees may even help improve customer relationships: nobody knows what your customers are thinking better than the people who deal with them every day!

Most people remember their best times at work as being part of a great team. We like to work with people we are connected to, perform well alongside, are successful with, and have fun with.

Some people of course work best on their own (and there are always suitable roles for these people), but nobody becomes completely asocial as soon as they step into the workplace. They don’t cease to have social needs.

The reverse of this scenario is cliques, unhealthy competition, divisions, and silos within organisations, creating a general negative attitude where people come in, do their job, and go home (where they can be who they really are).

Building a positive team-based culture will not only create more positivity in the workplace – it will flow out of the organisation to customers.

5. Improve mentorship and coaching

3. Recognise and incentivise regularly People value feeling important, meeting challenges, and being successful. Think of a relationship where you felt you were taken for granted - how long did that last?

Unless you have a workplace culture where success is recognised and rewarded, it’s likely to be accompanied by low motivation levels.

Often we find the opposite of positivity and achievement; people are in fear of losing their jobs and avoid making mistakes, which creates a negative undercurrent of energy.

Whether it’s face-to-face, in monthly newsletters, or by email, a little recognition and praise goes a long way.

4. Build an engaged team culture Most people remember their best times at work as being part of a great team. We like to work with people we are connected to, perform well alongside, are successful with, and have fun with.

Do you have managers managing processes or leaders leading people? The two approaches are very different.

Leaders within engaged organisations looking to meet the needs of modern employees should see themselves more as mentors and coaches. They help their people develop as people, as well as employees.

Unless you are investing time in developing employee relationships you will find that motivation and performance levels suffer.

In conclusion None of the above five changes are possible without leaders who are able to connect with and actively engage employees.

Beyond skills, experience, and qualifications, leaders need emotional intelligence to be able to lead people effectively; they need to understand people and what makes them ‘tick’ to be able to raise motivation levels. www.ushdhanak.com

www.canterburytoday.co.nz November/December 2017 | 15

Management | Leadership

12 daily habits of exceptional leaders

By Travis Bradbury

Great leadership is indeed a difficult thing to pin down and understand.

You know a great leader when you’re working for one, but even they can have a hard time explaining the specifics of what they do that makes their leadership so effective.

Great leadership is dynamic; it melds a variety of unique skills into an integrated whole. Great leadership is also founded in good habits. What follows are the essential habits that exceptional leaders rely on every day. Give them a try and see where they take your leadership skills.

1. Effective communication “The more elaborate our means of communication, the less we communicate.” Joseph Priestley Communication is the real work of leadership.

It’s a fundamental element of how leaders accomplish their goals each and every day. You simply can’t become a great leader until you are a great communicator.

Great communicators inspire people. They create a connection with their followers that is real, emotional, and personal, regardless of any physical distance between them.

3. Adherence to the Golden Rule +1 6. Humility “The way you see people is the way you treat them, and the way you treat them is what they become.” - Jon Wolfgang von Goethe The Golden Rule – treat others as you want to be treated – assumes that all people are the same.

It assumes that, if you treat your followers the way you would want a leader to treat you, they’ll be happy. It ignores that people are motivated by vastly different things. One person loves public recognition, while another loathes being the centre of attention.

Great leaders don’t treat people how they themselves want to be treated. Instead, they take the Golden Rule a step further and treat each person as he or she would like to be treated.

Great leaders learn what makes people tick, recognise their needs in the moment, and adapt their leadership style accordingly.

4. Self-Awareness “It is absurd that a man should rule others, who cannot rule himself.” - Latin Proverb Leaders’ gaps in self-awareness are rarely due to deceitful, Machiavellian motives, or severe character deficits. In most cases, leaders - like everyone else - view themselves in a more favourable light than other people do.

2. Courage

Self-awareness is the foundation of emotional intelligence, a skill that 90 percent of top performing leaders possess in abundance.

Great leaders’ high self-awareness means they have a clear and accurate image not just of their leadership style, but also of their own strengths and weaknesses.

“Courage is the first virtue that makes all other virtues possible.” - Aristotle

5. Passion

Great communicators forge this connection through an understanding of people and an ability to speak directly to their needs.

People will wait to see if a leader is courageous before they’re willing to follow his or her lead.

People need courage in their leaders. They need someone who can make difficult decisions and watch over the good of the group. They need a leader who will stay the course when things get tough. People are far more likely to show courage themselves when their leaders do the same.

Adversity emboldens courageous leaders and leaves them more committed to their strategic direction.

“If you just work on stuff that you like and are passionate about, you don’t have to have a master plan with how things will play out.” Mark Zuckerberg Passion and enthusiasm are contagious. So are boredom and apathy. No one wants to work for a boss that’s unexcited about his or her job, or even one who’s just going through the motions.

Great leaders are passionate about what they do, and they strive to share that passion with everyone around them.

“Humility is not thinking less of yourself, it’s thinking of yourself less.” - C.S. Lewis Great leaders are humble. They don’t allow their position of authority to make them feel that they are better than anyone else. As such, they don’t hesitate to jump in and do the dirty work when needed, and they won’t ask their followers to do anything they wouldn’t be willing to do themselves.

7. Generosity “A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit.” - John Maxwell Great leaders are generous. They share credit and offer enthusiastic praise. They’re as committed to their followers’ success as they are to their own.

Your followers shouldn’t be compelled to spend time trying to figure out if you have ulterior motives. Any time they spend doing so erodes their confidence in you and in their ability to execute.

Leaders who are authentic are transparent and forthcoming. They aren’t perfect, but they earn people’s respect by walking their talk.

10. Approachability “Management is like holding a dove in your hand. Squeeze too hard and you kill it, not hard enough and it flies away.” - Tommy Lasorda Great leaders make it clear that they welcome challenges, criticism and viewpoints other than their own. They know that an environment where people are afraid to speak up, offer insight, and ask good questions is destined for failure.

By ensuring that they are approachable, great leaders facilitate the flow of great ideas throughout the organisation.

They want to inspire all of their employees to achieve their personal best – not just because it will make the team more successful, but because 11. Accountability they care about each person as an individual.

“The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, 8. Infectiousness as the capstone was hoisted into place, the “The very essence of leadership is that you engineer assumed accountability for his work in have to have a vision. It’s got to be a vision the most profound way possible: He stood under you articulate clearly and forcefully on every the arch.” - Michael Armstrong occasion. You can’t blow an uncertain trumpet.”

-Reverend Theodore Hesburgh Great leaders have their followers’ backs. They don’t try to shift blame and they don’t avoid Great leaders know that having a clear vision isn’t shame when they fail. They’re never afraid to say, enough. You have to make that vision come alive “The buck stops here,” and they earn people’s so that your followers can see it just as clearly trust by backing them up. as you do.

Great leaders do that by telling stories and painting verbal pictures so that everyone can understand not just where they’re going, but what it will look and feel like when they get there. This inspires others to internalise the vision and make it their own.

12. A sense of purpose “You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case.” – Ken Kesey

9. Authenticity

People like to feel like they’re part of something bigger than themselves. Great leaders give people that.

Authenticity refers to being honest in all things – not just what you say and do, but who you are.

When you’re authentic, your words and actions align with who you claim to be.

Dr Travis Bradberry is the award-winning co-author of the #1 bestselling book, Emotional Intelligence 2.0, and the cofounder of TalentSmart, a world-leading provider of emotional intelligence tests and training. Article kindly supplied by TalentSmart.

“Just be who you are and speak from your guts and heart – it’s all a man has.” - Hubert Humphrey

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www.premiumtyres.co.nz 16 | November/December 2017 www.canterburytoday.co.nz

Management | Start-ups

Seven keys to start-up success Owning your business is so exciting, you have the opportunity to make your own path, embrace your creative freedom and build something uniquely yours.

Statistics say that up to 90 percent of businesses fail, but you can dramatically improve those odds by following the right steps and paying attention to the details that others overlook.

Peace Mitchell, co-founder of The Women’s Business School, gives her top tips to get a business off to the best possible start.

1. Plan for success Businesses that have a business plan, that they refer to regularly, are estimated to be around twice as likely to be successful as those who don’t. Investing time in creating a plan for your business gives you a clear roadmap of the action to take and the goals to reach each year.

Peace Mitchell is a keynote speaker, author and CEO and co-founder of The Women’s Business School. www.thewomensbusinessschool.com

They don’t understand that identifying who their ‘ideal’ customer is and planning their strategy Your business plan doesn’t have to be long and marketing messages around connecting and complex to be effective; in fact, a simple with them is the key to making more sales, one-page outline that you keep on your wall is more valuable than a 200-page document in your building a tribe of loyal customers and creating a successful and profitable business. bottom drawer.

Your business plan can help to give you more clarity, better direction and really get your business ideas off the ground.

2. Harness the power of your numbers Not knowing what your numbers are doing is like driving a car blindfolded. How can you stay on the road, let alone reach your destination?

To know if your business is successful or not, you really need to understand what your numbers are telling you. Are you making a profit? Are you making a loss? Where are you losing money? Which products or services are making you the most money? Which products or services are making the least money?

Having an understanding of your finances allows you to know where the potential for growth is and where changes should be made to improve the business.

3. Understand your customers So many new businesses owners want their business to be something for everyone, men, women, and children.

4. Invest in yourself They say that ‘knowledge is power’ and it’s so true when it comes to business; things are always changing, new competitors can come along, suppliers can go out of business and prices on your overheads can go up dramatically.

When this happens it’s important to be one step ahead of the game and the best way to do that is by investing in yourself. There are so many great books, podcasts, articles, online courses, conferences, workshops and events where you can learn more about every aspect of business.

"Having an understanding of your finances allows you to know where the potential for growth is and where changes should be made to improve the business."

- Peace Mitchell

Make learning part of your daily routine and always be on the lookout for opportunities to learn new things.

Spend as little as possible and find clever ways to do things without spending money wherever you can.

5. Keep your cash

6. Surround yourself with good people

It’s easy to get carried away with spending money in the early days of business in the belief that you can easily make it back once sales come rolling in. The reality is that for many small business owners it can take months to start making any money, let alone a profit, so it’s best to be conservative when deciding where to spend your money in the start-up.

Qualify for the real world.

“Studying with a practical internship or project provides an extensive toolkit.”

Richard Gray Master of Professional Accounting, KPMG Audit

There will be people who are excited for you and will support you in the early days of your business, but unfortunately there will probably also be those who doubt your ability, think it’s a bad idea and tell you that you’re crazy to even be contemplating it.

Their comments are more of a reflection of who they are and their fear around trying something different than your actual ability or chance of success.

It can be disheartening when people are negative about something that you’re so passionate about, especially when its coming from someone you love and trust. Instead, try to surround yourself with people who do support you and are genuinely excited for you.

If you don’t have any friends or family who are entrepreneurs or small business owners, start attending networking events or joining online communities, these are great places to make like-minded friends and build a support network around you of people who you can ask for help and advice.

7. Be flexible Your eventual business will almost certainly be very different from your first idea. This is another reason not to overcapitalise in the early days, because businesses often evolve and grow so much in the first 12 months as you observe, measure, listen and adapt to what the market wants, rather than what you initially ‘think’ the market wants.

It’s important that you are open to allowing space for creative possibilities and different ways of doing things rather than sticking to a rigid original plan.

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www.canterbury.ac.nz/ business www.canterburytoday.co.nz November/December 2017 | 17

Cover Story | Lan Pham

THE BRUTAL TRUTH The business of water: A conversation about conservation

By Lydia Truesdale

Name one thing you enjoy doing and I can guarantee it requires water. No matter your occupation, vocation, lifestyle necessities; everything depends on a clean supply of quality H2O and such a supply, contrary to popular belief, is not everlasting.

18 | November/December 2017    www.canterburytoday.co.nz

Cover Story | Lan Pham “The New Zealand Emissions Trading Scheme has been proven internationally to be completely shonky – truly – based on phony Ukrainian carbon credits that have not been proven to have environmental outcomes,” Lan says.

“That’s what our previous Government has been buying and using in our Kyoto Protocol commitments to say that we’re meeting our emissions targets.

“It’s nonsensical. We have failed to recognise that if any economic activity is environmentally unsustainable, it’s already economically unsustainable, and we’re not creating our economies in ways that actually have a longer term vision.

It’s a fallacy that we should make changes solely for the environment: “We should change because it makes good business sense – because it appeals to our customers. That is what true economic sustainability will look like because internationally, our customers want our clean, green products, they want safe food, it’s nothing radical it’s actually the fundamentals of providing for a stable, thriving economy.”

It falls from the sky. It collects in pockets underground. Its runs off mountainsides into streams, rivers and lakes. But treating New Zealand’s fresh water as an abundant and endless resource is seeing it become abundantly damaged, and you don’t have to be a greenie to know that a sanitary supply of water is what keeps the country and within that, communities, alive.

Water warrior and Councillor Lan Pham knows what impact letting our freshwater resources degrade further is having on our economies, and on the health of our people.

She gets paid to protect our livelihood, the environment, and she paints a pretty bleak picture for future generations if we don’t get our act together.

To describe Lan Pham as Wonder Woman 2.0 is not even a stretch. Her resume reads something like this: Freshwater ecologist, youngest Environment Canterbury councillor, director of not-for-profit Working Waters Trust, formidable campaigner for the protection and preservation of the environment; and she’s only just getting started.

The Botanical Gardens seemed as fitting setting as any for our interview. Christchurch agreed, turning on a balmy spring day that acted as greater fortification as any to our conversation on conservation and its relationship with the economy.

Despite being a native Wellingtonian, 31year old Lan Pham, (pronounced ‘Larn’ – it doesn’t rhyme with her surname though I’m sure she won’t mind if you remember it as though it does, if that will keep environmental conservation at the forefront of your mind), is probably more familiar with Canterbury’s freshwater resources than you and I. She (not so) secretly admits to identifying more with Te Waipounamu (the South Island) than Te Ika-a-Maui (the North Island).

Lan completed a Bachelor of Science in Ecology through Massey University in Palmerston North before beginning her career with the Department of Conservation.

Wanting to sink her teeth in further, beginning with a crusade to expand her practical experience, she moved south to Dunedin and completed her Masters in freshwater ecology.

It was through this she learned just how much of a biodiversity hotspot Otago, Canterbury and down towards Southland is for native fish.

In 2013, as a 27yo, post masters, Lan started the Working Waters Trust, which works

alongside private land owners in “not only enhancing but celebrating our country’s unique and fascinating freshwater critters and ecosystems”.

She says the best way people can make an impact – “and gosh they can make an impact”– is to engage with ECan’s long term plan and submit on the long term plan, which comes out for consultation in February 2018, because that WWT has funding from the Department sets out everything Environment Canterbury of Conservation, Rata Foundation, will be working on, and how much money is Environment Canterbury, WWF New budgeted and rated for different sections of Zealand, Tindall Foundation and others to work on ECan’s responsibilities.

Galaxiid projects throughout Canterbury (Oxford, Tuhaitara Coastal Reserve, St Andrews), Otago (Poolburn, Waihola, Kakanui, Lawrence) and “Our agricultural sector Southland (Pomahaka catchment).

Lan is also involved in the Canterbury Water Management Strategy; a move which was followed by her literal relocation north to Christchurch to handle an increasing number of projects throughout Canterbury.

Canterbury is split into 10 water management zones, each of whom have their own Zone committee who work together with their local committees, and Lan sits on the Orari-TemukaOpihi-Pareora zone committee.

is so valuable we need to help them, we need to invest in them so that they can transition, rather than solely hit them with regulations.”

- Lan Pham Again a thirst for varied, practical experience beckoned and Lan escaped to Raoul Island in the Kermadecs, working for DOC but running the science and biodiversity projects for organisations “In particular, I really want to see us implement like GNS science, NIWA water testing, and the a climate change programme of work and focus Scripps Research Institute, a global atmospheric on achieving a step-change in biodiversity.” science institute based in California.

Lan says the Greens were the only party Try not to get too jealous, but one of her jobs that actually talked about an agricultural included going out on the bluff and counting transition fund. hump back whales for hours, “which was beautiful but actually not very rewarding”.

She realised her boat would return to NZ the week before the regional council elections, so she decided to run for regional council and virtually ran her campaign from the Kermadecs with the help of a team on the ground in CHCH.

“They were the only ones who said, ‘Actually, our agricultural sector is so valuable we need to help them, we need to invest in them so that they can transition, rather than solely hit them with regulations.”

Not long after touching down in CHCH Lan was elected to ECan as its youngest and arguably most passionate councillor.

Right now, (speaking before the election results), under the Resource Management Act, regional councils, although charged with managing the region’s recourses, are not actually allowed to mitigate against climate change.

Fresh water, climate change and the economy

In other words, they can only adapt.

The main issues currently affecting our waterways are climate change and, not a lack of awareness, but a lack of understanding of the magnitude of change that is required to achieve environmental improvements.

“We can wait for the seas to rise but we’re not actually allowed to reduce our emissions to stop that from happening in the first place.”

They’re allowed to in terms of their own business, for example ensuring their fleet of vehicles is electric, but in terms of taking into “As fundamental as biodiversity is to life account climate change emissions and in existence, I’m way more concerned about the granting resource consent, ECan is not currently fundamentals of ‘Are we going to have safe, clean permitted to do that. drinking water in 10, 20 years’ time, are we going to have options for growing our crops when This will only change if central government we can no longer rely on synthetic fertilisers allows local government to mitigate produced by fossil fuels?’” Lan says. climate change.

Lan says that thinking of water as an endless resource was never going to get us anywhere.

Around the world we’re hitting environmental limits. We thought the environment was boundless but now we have reached environmental limits and we need to face up to that and change our practices accordingly.

“One of our main challenges is understanding the magnitude of change that’s required.”

Nitrate, Canterbury and the future “None of us are ever doing enough”.

Right now it’s essentially up to communities to decide how polluted any waterway is permitted to be when they set limits as part of the sub regional process in Canterbury – within the bottom lines that National has set in the National Policy Statement for Freshwater.

However, the bottom lines in the NPS are set for things like nitrogen toxicity, which is 6.9mg of nitrogen per litre of water, and what that means is that at that point, 20% of the life in that stream or river has died.

“6.9mg doesn’t sound like much but when you talk about ecosystem health, it’s at the point of 0.4mg that ecosystems start growing excess algae, which can result in dissolved oxygen fluctuations and increase the temperature of the water, which spells disaster for our native aquatic critters,” Lan says.

The majority of NZs waterways are well below that bottom line. However Canterbury is an outlier – with some of our streams and rivers having the highest concentration of nitrogen in the country. Right now 74% of our freshwater fish are endangered.

“The magnitude of change required is so much greater than we’re acknowledging and what concerns me about that is the associated externalities which we are not currently measuring, for example the economic costs of an activity which are borne by society, things like water treatment costs, greenhouse gas emissions, health costs if you get gastro intestinal infections, etcetera.

“If we don’t take into account those costs when we talk about our agricultural economy, we’re masking this huge inter-generational issue that we’re just kicking to touch to future generations to sort out while we think, ‘Haven’t we done well because GDP is growing!’”

“We don’t have a decade or two to sort out these issues. Let’s stop mucking around. Let’s say, ‘This is what’s sustainable, this is where our rivers and lakes need to be, and actually move towards that because we’re making rules at the moment that are kicking the can down the road.

“Zone committees are making plans in collaboration with their communities. We’re setting limits. But again it’s the magnitude of it.

This is going to need every single person doing every single thing they can – from reducing stock, installing fencing, reducing nitrogen fertiliser use, its riparian planting, it’s everything.

As Lan so eloquently evidences, we can fill council – city council, regional council, whatever – with incredible people.

“It’s the ultimate opportunity to set the trajectory of how we protect and preserve our precious resources for future generations, and get paid to do it,” she says.

“Narrow-minded economic thinking and pepper pot environmental projects aren’t going to save us, but if we start thinking strategically, and all pull our weight in reducing our impact on the environment, future generations might be able to have the same opportunities that we had – ideally, much, much better.” CT

www.canterburytoday.co.nz November/December 2017 | 19

Management | Market opportunities

Seven simple rules for finding success in Australia What do you get when you blend the insights of a digital entrepreneur with the discipline of traditional marketing?

You get a company called Aamplify, a darling of marketing across Australasia.

By any measure, the meteoric rise of Aamplify over four years in New Zealand and Australian markets has been a success. Now employing 25 people in Auckland, Sydney, and Melbourne, Aamplify could be truly said to understand the psyche of the new economy more than most marketing companies.

So how did Aamplify manage to capture the Australian market by storm?

One reason is the digital entrepreneurship credentials of the managing partner of Aamplify – Sam Williams.

Sam earned his stripes in major international markets. In 1994, he began working in Australia for a company involved in the (then) sharp end of telephone messaging systems. His job was developing new markets.

When the opportunity came up for him to work in Silicon Valley during the dot-com boom of the late 1990s, he leapt at it. As chief strategy officer of a well-funded Silicon Valley phone messaging start-up (Blue Silicon), he began thinking about how to inject brand experience into every aspect of its audio product.

Sam’s 7 tips for Australian expansion: 1. Australia and New Zealand have different personalities. People’s outlook is different.

Australia is pro-Australia. Serve Australian needs, the Australian way.

2. Meet face to face. Australians see New Zealand as another state. But they prefer Australians and prefer doing business locally. You need to have a ‘trump card’ to do business. Having a strong relationship with a well-known global brand (e.g.

Microsoft, IBM) will help you.

3. Choose the state you wish to operate in, carefully. There are different hoops to jump through in the eight different states e.g. tax codes and rules. Then layer over that Federal legislation and regulation!

4. Each state is like a country in terms of business personality. Victorians are notoriously conservative in how they do business. Those in NSW are faster to move and take risks.

“It took me to the UK, where I recorded the late Roger Moore to be our voice on the Blue Silicon system,” he says.

5. There’s more red tape for business overall in Australia than in NZ. Get help from those that know and who’ve had experience.

“It was a major step in understanding marketing.

Roger gave us a point of distinction and differentiation. While Blue Silicon didn’t reach the velocity and scale required, it consolidated my thinking about how to get traction in a new market with different cultural values from your home.”

6. Keep your costs down. People are paid about 30 percent more, so keep most of your labour in New Zealand. There are higher lease costs. Spend wisely.

Sam later came back to Southern California as the vice president of a New Zealand organisation there.

7. Grow your thinking about scale. Australia is a much bigger market than New Zealand.

You can benefit from this and free trade (CER) helps that. Leverage it.

Sam Williams

“I experienced career and life lessons that I knew could be applied to help a Kiwi business punch above its weight on the world market,” he says.

“I understood the start-up mentality. I developed and deployed market and business strategies and was also tactical.

“All of these things you’re forced to do as a startup in a new country, when you simply have to make things happen.”

Aamplify begins Aamplify started out boldly in 2012. Sam cherry picked his work fellows, with the idea that Aamplify would re-define marketing “from the client side”.

“Aamplify didn’t just employ people with an agency background,” he says. “It came from people who our clients know have actually deployed and applied the things we’re advising them to do. Because of our experience, we can react and think far more pragmatically than most agencies. Our clients relate to that more readily.”

Moving into Australia, Sam’s global experience kicked in. He found that what was lacking in agencies in New Zealand, was also lacking in Australia. Consequently, the business grew.

“We have been redefining marketing because we’ve previously been marketers inside major organisations,” he says. “Aamplify is a mixture

of right brain creatives with left brain logical and practical people. We’re also a mixture of ages – mature and millennials together. Consequently, we connect with the new economy and understand digital and traditional marketing.”

Aamplify has also harnessed what Sam learnt from living and working internationally for decades.

“Play small, you get small,” he says. “We were ambitious for growth. We’ve focused on catching bigger fish or enterprise clients. Key work we’ve captured has propelled us to other work with large clients.

“We never saw New Zealand as our market. It was a stepping off point to build an Australasian business. Technology has been our friend.

For instance, video conferencing has changed what’s possible. In some ways, it doesn’t matter whether you’re down the road or in another country these days.”

With digital technology now shaping both brand and location, the future for Aamplify is exciting.

“Agile enterprises will continue to embrace us because we hold onto the outlook in marketing that they already use in their business strategies,” he says.

“Marketing has changed forever, and the wise are jumping on board.”

CAN YOU SELL? DO YOU HUNT FOR PROSPECTS? IF SO WE NEED YOU, NOW!

We are one of the largest privately owned publishing companies in New Zealand with offices in Auckland and Christchurch, and due to expansion we need 2 dynamic sales people in Christchurch.

Academy Group produces a wide range of products including business magazines, niche market magazines, corporate and education sector diaries, wall planners plus various other print based products. This is your opportunity to join a business that has vast experience in the publishing sector and has achieved success in the marketplace since 1980.

• Your work ethic and discipline is essential • Honesty is a must - humour appreciated • You will need a good understanding of business and be able to talk to everyone from trades people to CEOs • You MUST be oozing enthusiasm!

• Experience preferred, but not necessary as initial and on-going training and support provided • Various remuneration packages available-made up of retainer plus commission, plus monthly bonuses, flexible hours and subsidised health insurance for you and your family.

Various remuneration packages are available comprising of retainer plus commission and bonuses.

Contact: Clive Greenwood on: (03) 961 5176 or email clive@academygroup.co.nz | www.magazinestoday.co.nz 20 | November/December 2017 www.canterburytoday.co.nz

Part of the

Management | Strategies

Market shaping Companies need to shape, not predict, the market Instead of just gradually improving or creating new products and services, businesses now need to look at everything that impacts on what they make and how it is used – and shape that wider ecosystem.

“The old rules say you have to reactively adapt to the environment that you are part of. The new playbook says: seek to proactively adapt that environment to yourself, so it works better for you and others.”

Nearly always, this will involve collaborating with other firms and players - sometimes even with competitors.

- Suvi Nenonen

It’s called “market-shaping” or “market innovation”.

New Zealand firms seem to have the fundamentals of what it takes to shape markets, but very few are doing it – which is likely resulting in many lost opportunities and product failures.

These are some of the conventional-wisdombusting conclusions reached by University of Auckland researchers, associate professor Suvi Nenonen and professor Kaj Storbacka, from their three-year research project into market innovation.

“There was a quote from Mahatma Gandhi that we heard more than once from managers of entrepreneur-driven companies: ‘Be the change that you wish to see in the world’,” says Dr Nenonen, who is the director of the Graduate School of Management at the Business School.

“People are beginning to realise that, with the pace of change and digital disruption, you can no longer predict the market - but you can innovate and shape it.

“You can reconfigure the playing field. The old rules say you have to reactively adapt to the environment that you are part of. The new playbook says: seek to proactively adapt that environment to yourself, so it works better for you and others.”

Market innovation means deliberately shaping existing markets or creating whole new ones. It often involves tech innovations, but not necessarily.

It is about identifying the bottlenecks in the wider system – points where the need for a particular

University of Auckland researchers, Associate Professor Suvi Nenonen and Professor Kaj Storback

resource holds everything up - and fixing them.

For instance, switching your business model from selling to leasing machinery means that customers need less capital to acquire the machinery, which makes the market bigger.

Take Apple’s iPhone. It was not the first smartphone, but it was the one that popularised the device, making new customers out of people who had never thought about owning one before.

One key to its success was identifying the bottleneck of continuously coming up with enticing new apps – what actually makes the smartphone smart. So, Apple created the App Store, outsourcing this role to app developers and focussing on developing the iPhone hardware and operating system.

“Market innovation is not simply a matter ‘build it and they will come’,” Dr Nenonen says. “Rarely, if ever, will a new technology be so radical and compelling that it spontaneously calls into being a market.

“Just like the car needed roads and the iPad needed wireless technology, innovations generally need certain conditions to make them viable. These conditions often involve a whole lot of different players, from suppliers and partners to support infrastructures and regulators.

“To make a new market, it’s not enough to create a ‘minimum viable product’; firms now need to identify the ‘minimum viable system’ their product needs.”

Questions for firms wanting to innovate: • What is the “system” that has to be there for my customer to reap maximum benefit from my product or service • Are there some bottlenecks in that system that limit value creation – either to my customer or our other stakeholders • Who could I partner with to eliminate these bottlenecks • How will I make sure that everyone in my “minimum viable system” benefits from this change • Am I prepared to change my market shaping plan as I learn as I go • Am I willing to continue market shaping for a longer period of time (usually market-level change takes years – and it definitely won’t happen in the next financial quarter)?

Dr Nenonen and Professor Storbacka received a Marsden Grant for their project “Is New Zealand betting on the wrong horse in the international innovation race? The importance of market innovations for small open economies”.

They looked at 21 companies from New Zealand, Finland (their birth country), Singapore and Sweden that had a marketshaping innovation, and drilled down into the capabilities and activities which had allowed them to change the rules of the game. Half of the market-shapers they analysed were SMEs, the other half larger companies.

“Our call to shape markets represents a 180 degree turn for those with a traditional business education,” says Professor Storbacka.

“It requires a profound shift in mind-set about how the market works and therefore how to best grow your business. That shift is from fighting for a bigger market share, or piece of the pie (zero-sum game), to baking a bigger pie for everyone (positive-sum game) via systemic innovation.”

“Entrepreneurs may intuitively practice some of the marketing-shaping capabilities and activities we identified, but that comes from their personal vision or hunch, not a deeper understanding and systematic approach,” Dr Nenonen says.

There is still a place for traditional innovation, they say, but firms need to recognise when to use each approach.

“Our findings raise the question: why are New Zealand firms not realising their potential to shape and innovate markets? Many new products fail – we believe this is because many managers are stuck in the traditional, narrow view of markets that does not allow for market-shaping.”

39b Sandyford Street, Sydenham, Christchurch 8240 admin@inlineplumbing.co.nz

www.canterburytoday.co.nz November/December 2017 | 21

been seen

Images taken and supplied

by Lynne Puddy-Greenwood If you have an event that you’d like covered, email Lynne Canterbury Today events editor on: lynne.p@academy.net.nz

The people, their faces and all the right places - Canterbury

The Canterbury’s Home Show was held at the Horncastle Arena, where attendees who were thinking of renovating or building visited over the three days to see, try and buy all the latest products for their kitchen, bathroom, outdoors or interiors upgrade. There’s were hundreds of new products and ideas to renovate houses, both inside and out, and were offered expert advice from more than 160 leading experts and suppliers.

1. Jain Robinson & Kahutia Foster (Austin Bluewater) 2. Peter Wolfkamp & Kent Ramsay (Rockcote) 3. Jane Sinclair, Hepa Ngahere & Beth Schollum (Kaipoi Alluminium) 4. Jason Fife & Trevor Rowe (Fletcher Living) 5. Jacqui Read, Stephan Haig & Aarow Bates (Foleys Plumbing) 6. Brittany Frost, Martin Gorton

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& Diana Lill

7. Ron Henderson & Coralie Polland (Landmark Homes) 8. Barbara Allen, Alistair Kelso.

The New Zealand Tourism Awards programme culminates in the prestigious black tie awards at the Air Force Museum, where winners were announced and the recipient of the coveted Air New Zealand Supreme Tourism Award, the Haka Tourism Group, was announced.

1. Paul & Joie Gill, Ian Avery

& Cathyn Allwood

2. Andy Higgs & Semanie Cato (Centrality On Tour) 3. Phillip Barnett (Hotel Lake Brunner) & Kevin Stratful (WestCoast Economic Development - Winners best Iconic brand) 4. Bruce Hamilton & Mark Schrader (Westpac)

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5. Stephen England-Hall (Tourism NZ) & Justin Watson (CHCH Airport)

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6. Cheryllyn Callander & Deb Fisher (JLT) 7. Kelly McLeod (Tourism WestCoast),

Doug Kirk & Geoff Mitchell

(Pacific Tourways) 8. Gavin MFault (Swiss-Belmond Hotel), Vedika (Sudima), Oliver Fault & Laxmi (Sudima).

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1. Shayna King, Charlotte Millman

& James & Anna Cull

2. Dorothy McLennan (Essence Magazine) & Andrew Thompson

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Pegasus School PTA teamed with Waikuku Artists Incorporated (WAI) to bring the annual art show to the Pegasus school hall. Leading Artist Gwyn Hughes painted a painting that was raffled over the weekend.

Guest attended the opening night on the Friday, enjoyed fine food and drinks, while checking out the 100 artists exhibiting, who were predominantly from around the Canterbury region, but some from further afield.

3. Organisers Committee;

Jan Campbell, Paula Van Meer, Mandy Palmer & Rosie Coster

4. Tricia Hewlett (artist) & Hannah Lee. 11

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• Relevelling Solutions • Engineer Approved • Concrete Floors • Timber Floors 22 | November/December 2017 www.canterburytoday.co.nz

Denyse Saunders Fashion held a Mad Hatters fashion parade luncheon at the Dux Dine to raise funds for the SPCA. The sunny day saw a great turnout, with both two and four legged guest being judged on their style.

It was a day of fine food and fashion..

1. Carolyn & Bobby Almond (Kirk Roberts) 2. Denyse Saunders, Roz Willmott

Dalton & Sophia Lee Saunders

3. Justin Leadbetter & Shala Hall 4. Debra Matthews, Nicky Fowke,

Eliza Chapman, Sean McCabe & Andrew Brook

5. Models; Emily, Chantelle, Ingrid,

Debbie & Elsia

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6. Kelly Sherwood-Bennet

& Sal Dawber

7. Allanh, David James &

Helen Rowling

8. Denyse, Kelly Sherwood

& winning dog Casser.

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1. Angela Rewha & Myf Colvin (Champs-Elysees Day Spa)

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Christchurch Casino chose a novel way to give away $10,000 to 11 charities at their six60 function centre.

The evening had the casino ask the charities to invite team members to a novel evening featuring a fun gaming charity tournament of madness “down the rabbit hole” where the characters from Alice and Wonderland enchanted quest while they enjoyed the fine refreshments served throughout the night.

2. Joanne Neilson & Akira LeFevre 3. Megan Keith-Mitchell (Connexi Media), Julia Malley (The Press) & Steve Brooker 4. Nerina Higgin (Harcourts) & Keith Laidlaw (Academy Group) 5. Karon Storr (Dementia Cant) & Gwyn Hughes (Artist) 6. Tony & Glenis Whittle (Altherm Retail), Quentin McKie & Julie Foster (Dementia Cant)

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7. Gill Dal Din & Jen Beatty (Christchurch NZ) 8. Attendees networking before

moving to the gaming tables

(Image couritsy of Fat Cat Photography).

Sudima Hotel,who were a finalist at the 2017 NewZealand Tourism awards, held an evening to celebrate with a Tastes of Diwali Dinner.

1. Sandeep Singh, Dhruva Javkar

Guest travel on a culinary journey through India with a wide spread of authentic Indian dishes from various regions of the country.

2. Shivansh Kalra & Annabelle Lewis

& Alica Tickle

3. Bhusham Lobo & Lalit Sharma 4. Givseppe Antonelli, Rayleen

& Allan McAuliffe.

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Let’s start with the basics Right now there are people looking for a business just like yours. However, if you don’t have AdWords, there’s a very good chance they’ve just clicked one of your competitors’ websites.

Most businesses would benefit from Google AdWords. It’s simple to set up, it’s fast, you set the monthly budget, and you can see the results immediately.

Included is a complimentary call tracking service to measure daily results, plus you get a monthly report that’s explained in as much detail as you like. form of advertising you can measure, then increase or decrease, so you can manage your workflow accordingly!

and social media. Then on top of all that, you need to have a lead generating web presence with good traffic etc.

You’ve probably heard people talk about digital marketing, Google AdWords, online traffic, SEO

This can sound complicated – but it doesn’t have to if you talk to the right people.

We have many success stories where people have thought marketing is a waste of money, but have finally found something that gives them a transparent return on Investment.

If you would like to be our next success story, please call or email: enquires@fatweb.co.nz.

We have offices in Auckland and Christchurch and can discuss your needs over the phone or

by Skype.

Don’t let another year go by without truly discovering what digital marketing can do for your business.

0800 FATWEB | www.fatweb.co.nz

Lifestyles | Items of desire

Lifestyles

1.

By Lydia Truesdale

1. Freedom Furniture Bell Basket Ceiling Pendant The timber tone of the sculptural structure ensures that this piece is a warming addition to a range of interior schemes. Furthermore, the aerated design allows for a trajectory of light like no other that creates subtle patterning on surrounding walls and pays tribute to the longer daylight hours that summer brings.

RRP $159 www.freedomfurniture.co.nz

2.

2. What do you meme? Game for adults The new adult party game everyone’s talking about, brought to you by the Fuckjerry team.

The rules are simple: Compete to create the funniest meme by pairing caption cards with the photo card in play where a rotating judge picks the best combination each round.

3.

Comes with 300 cards total (255 caption cards and 45 photo cards).

RRP: US$59.98 www.whatdoyoumeme.com

3. Vinyl Wall Clock The NeXtime Vinyl Tap Wall Clock (43cm) is the perfect practical yet personality-drenched wall accessory. The eye-catching colour combination of red and black not only complements many colour palettes but transcends tonal trends making it a timeless piece for your home.

RRP $59.95 www.gustoandgrace.co.nz

4.

4. Unique artwork Visit nowhere else but The Iconic for strikingly unique artwork at ordinary pricing. Currently available is the Lenica offset artwork by artist Jan Lenica, Ubu Roi, (RRP $249) measuring 58x41cm in very good condition (year unknown). Another iconic piece is a 1950 offset Uncle Tom Ciagrette poster measuring 169x119cm (RRP $595).

RRP $249 & $595 www.iconic.co.nz

5. Oteki Arizona Towel One hundred percent Turkish cotton in reversible natural and charcoal grey, these enzyme washed, flat woven towels by Knotty are great on the beach or in the home as a bed or sofa throw.

These towels can be machine washed on a gentle cycle and air-dry in no time, making them eco-friendly as well as fashion friendly.

RRP $119.00 www.letliv.co.nz

5.

Cosmetic Dentistry Teeth Whitening & ZOOM whitening Dental Crowns & One visit Rhondium Veneers & Bridges Tooth Colour Restoration Inlays and Onlays Dental Implants Hygienist Services Cosmetic Fillers and Botox

Check out our website to view the General Dental Services we offer 24 | November/December 2017 www.canterburytoday.co.nz

Property development | Subdivisions

Planning with the professionals The team at Survus Consultants are surveyors, planners and engineers with all the necessary expertise to advise on the specialist issue of subdivisions.

What exactly is a subdivision? “It’s the term for splitting a piece of land into individual lots,” says Craig Hurford, survey manager at Survus Consultants.

“Subdivisions can be as basic as a residential two-lot in-fill development where homeowners chop off part of their backyard to downsize their property. Or it can be as complex as a totally new multi-lot development and we have seen quite a number of these in Christchurch since the earthquakes,” he says.

“There can also be rural lifestyle developments and high country subdivisions, so the range is very diverse.

“Big developments require new roads and services like sewers, storm water, power and telecommunications. A very basic subdivision, on the other hand, may have only minor servicing requirements.”

No matter the size of the subdivision or its location - in the city or in the country – Survus Consultants have a clear message.

“Come and see us early in the piece when you are thinking about a subdivision project. We’ve been involved with subdivisions since 1957, so I think we can say we are pretty knowledgeable about what’s required and what the potential pitfalls and issues may be.

“We can present all the options for a particular piece of land and help clients optimise their property, while keeping in mind the importance of good sustainable development.”

Every subdivision is unique. No one size process fits all, often because of the criteria specified in the relevant local authority’s district plan. ”Under the Resource Management Act each authority developed its own plan with different subdivision rules. We have the expertise to translate these criteria on a case by case basis.

YEARS

UA

L I TY

CE L E SS

1957

They can work through the project from beginning to end starting with the block of land, applying for all the necessary consents, handling the land transfer processes and project managing the development until the subdivision is complete.

“It’s our job to make the whole process smoother.” CT Survus Consultants 4 Meadow St Papanui Christchurch 0508 787 887 hello@survus.co.nz www.survus.co.nz

— Advertising Feature

Highly experienced team specialising in new build work and developments, able to meet all your plumbing and gas fitting needs.

Able to quote accurately from plans at a competitive rate.

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Subdividing?

We know our stuff.

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“A layperson can’t be expected to know these tricks of the trade and it’s easy to make costly mistakes. There might be other requirements as well – a HAIL (Hazardous Activities and Industries List) Report for instance, or geotechnical and engineering reports. All of these can affect the cost of the proposed subdivision or the length of time it will take to complete.”

Survus offer a free onsite consultation and fee proposal for subdivisions anywhere in Canterbury.

NO BULL, JUST THE JOB DONE RIGHT! For all Enquiries:

KGA

GEOTECHNICAL

E. services@nobullgpl.com | P. (03) 3818910

KGA Geotechnical specialises in the field of geotechnical engineering and can provide geotechnical input for all stages of development, from initial feasibility through to subsurface investigation, design, construction and certification.

Christchurch office 03 343 5302

Free on-site consultation

www.kga.co.nz

P J Packham Drainage • Housing

• Country Work

• Light Commercial/

• Repairs and Blockages

Industrial

• CCTV Work

(03) 389-6067 | 027 434-5826 | pjpackham@xtra.co.nz Christchurch | www.pjpackhamdrainage.co.nz www.canterburytoday.co.nz November/December 2017 | 25

Transport & Motoring | Men at Work

The road to success There are few greater feelings one can experience than liberating an entrepreneurial streak and letting it fulfil its potential. It’s even more rewarding when this happens and benefits materialise that transcend the commercial sphere, enriching the lives of others.

Sure, like any other business, it is focused on how to bolster its private enterprise, but equally, it serves an altruistic purpose in the wider Canterbury community through its commissioned projects.

The story starts like many other Kiwi success stories - with humble beginnings - and perhaps it is this fact that gives it such an endearing quality.

Purchased by its owners Dean and Esther Hyde in 2008, Men at Work’s now expansive services originated within modest surroundings a small storage unit.

But as the age old adage goes, big things often have small beginnings, and the business’ recent relocation to a purpose-built facility in Belfast Business Park speaks to this fact. The Men at Work - an award-winning firm made up of growth achieved between purchase and today is traffic management, property maintenance and measurable, year-on-year, with many milestones landscape divisions - is a compelling example.

- some award-winning - along the way.

136 Courtenay Dr, Kaiapoi 03 327 4599 | 021 322 127

Proud to keep Men At Work moving

FREEPHONE 0508 226 374 YOUR SPECIALISTS IN:

• DRUG & ALCOHOL TESTING SERVICES • DRUG & ALCOHOL POLICY DEVELOPMENT • 24/7 ON-SITE TESTING SERVICES • HAIR FOLLICLE TESTING • METHAMPHETAMINE PROPERTY DETECTION

Proud to Support Men At Work

YOUR SPECIALISTS IN:

• ADVANCED MANAGEMENT AWARENESS • EMPLOYEE EDUCATION • KEYNOTE SPEAKERS AVAILABLE

SAFETY IN YOUR WORKPLACE IS PARAMOUNT FREEPHONE : 0508 DRUGTEST

www.tdda.com

www.candrive.co.nz

TRUCK LICENCES | DRIVER TRAINING FORKLIFT - F & OSH | DANGEROUS GOODS ENDORSEMENTS - WHEELS, TRACKS AND ROLLERS

TOPP ENGINEERING 187 Ohoka Road, Kaiapoi 7630

Quality Product...Prompt Service Design, Manufacturing and Repair Welding • Cutting • Pipe Bending Structural Engineering 26 | November/December 2017 www.canterburytoday.co.nz

Phone: 03 327 5246 Mobile: 027 4952 821 Email: toppeng@xtra.co.nz

Transport & Motoring | Men at Work “Our company values are people leading in safety; trust; excellence; innovation and positive attitude. These were agreed on with our whole team and also included a five-year company vision that eventuated in much less time.”

- Esther Hyde

In its infancy, the business found its feet with its traffic management service - one that became a familiar site in and around earthquake affected areas of Canterbury.

Its slick, complete package, end-to-end solutions immediately resonated with public and private sector clients who were hungry for an efficient and detailed traffic management plan to accommodate their infrastructural work or events that would be delivered by a highly qualified and motivated team, dedicated to doing a superior job, safely, and with minimum disruption to road users.

From infrastructure and utility works to construction sites, residential building sites, bridge repairs, concrete pours and events,

Men at Work has long been a visible identity in the mix and never rested on its laurels.

In 2010, Men at Work had grown to a point where it needed temps and sub-contractors to support its workload and by 2011, the first official employee - Peter Manahi, now a foreman - came on board and helped the business grow to 10 full time employees.

In 2012, such was the growth of the business that it necessitated a relocation to premises in Kaiapoi, the engagement of an operations manager, and the expansion of the team. The year finished on a high note with 15 vehicles and 30 staff, and an Excellence Award from Enterprise North Canterbury (ENC). >

www.canterburytoday.co.nz November/December 2017 | 27

Transport & Motoring | Men at Work

Growth continued with gusto in 2013 coinciding with a large body of work completed for Fletcher requiring an increase of staff to 30.

The business’ impressive services earned it a number of additional awards across 2014 and 2015, including an ACC Workplace Safety Award at the Canterbury Champion Awards, a National Site Safe Award for Leaders in Health & Safety, and another award with ENC for Professional Services.

In 2016, Men at Work focused on upskilling its staff through further training courses and commenced work on its new facilities at Belfast Park to accommodate 35 vehicles and 45 full time staff.

Of the company’s growth and impressive diversification, Esther Hyde comments, “We work hard at our culture and we feel this has contributed to the success of Men at Work.

Supporting North Canterbury businesses and new investment

EQUIPMENT FOR HIRE • Access Equipment • Air Equipment • Carpentry • Cleaning • Compacting Equipment • Concrete • Engineering • Excavators • Farming • Firewood • Gardening • Generators • Loaders & Dumpers • Miscellaneous • Party, Heating & Lighting Equipment • Mechanic • Painting • Plumbing • Toilets • Tractors • Trailers • Trenchers • Trucks

P: (03) 323 8029 E: smithshire@xtra.co.nz 1190 Main North Road, Belfast, Christchurch www.smithshire.co.nz

www.northcanterbury.co.nz 143 Williams Street, Kaiapoi Phone: 03 327 3135 Simple, Effective, Practical Health and Safety Support

Supporting & providing Men At Work with all their Health & Safety requirements Health and Safety Systems Ltd specialises in tailored health & safety systems for the New Zealand workplace. Our expertise, knowledge & flexible approach ensures we provide a health & safety solution that meets YOUR needs.

28 | November/December 2017 www.canterburytoday.co.nz

With a portfolio that reads like the ‘who’s who’ of the event circuit, Men at Work has earned a strong reputation that precedes it.

“We have successfully delivered traffic management for numerous big projects, including all the Christchurch City events, the World Cup Cricket, the last two Christchurch Marathons, and in February, we delivered traffic management in Ohakea, Palmerston North for the Royal New Zealand Air Force’s 80th Anniversary Air Tattoo, for which we used 13 of our staff and more than 60 sub-contractors.

“We were invited to tender for this work following the successful delivery of the Christchurch Marathon and the majority of Christchurch City Council’s Summertime Events. Men at Work also worked alongside the Stronger Christchurch Infrastructure Recovery Team (SCIRT).

“Recently we have taken on a large piece of work in North Canterbury and Marlborough, and we are currently looking at options for setting up a permanent depot in Blenheim.

PROUD TO SUPPORT MEN AT WORK

www.healthandsafetysystems.co.nz

“Our company values are people leading in safety; trust; excellence; innovation and positive attitude. These were agreed on with our whole team and also included a five-year company vision that eventuated in much less time.”

“For the future, we are excited about diversifying the growing business, looking at new opportunities in different industries, and in turn providing opportunities for our loyal employees to expand their skills and experience.”

Needless to say, in 2017, Men at Work has continued to go from strength to strength with the new landscaping and property maintenance divisions progressing well and complementing the traffic management services. CT Men at Work 25 Blakes Road Belfast Christchurch 0800 636289 www.menatwork.co.nz

— Advertising Feature

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Property & Construction | Health and safety

The Canterbury Safety Charter: Beyond the Rebuild It has been another great year for the Canterbury Safety Charter – they’ve had a lot to celebrate.

In June the Charter took out the supreme award winner at the New Zealand Workplace Health and Safety Awards. It won the WorkSafe New Zealand/ACC best overall contribution to improving workplace health and safety in New Zealand.

The award recognises the huge success of the Charter and all the work that those involved, both past and present, have put into rebuilding Canterbury safely. The Charter also won the ACC award for the best leadership of an industry sector or region.

The Charter‘s member organisations range includes small and large construction companies, government organisations, unions and NGOs, and was developed in the early days of the rebuild to ensure everyone goes home safely every night.

It sets the standards for a consistent and collective approach to health and safety on Canterbury worksites. Everyone knows what’s expected of them, and what they have to do to keep themselves and others safe.

Despite expectations of one to two fatalities a year and a lot more serious harm incidents during the rebuild, there have been zero deaths

• Service Trenching • Bulk Earthworks • House Sites • Foundations

on construction sites in the rebuild area since the Charter was launched in 2013.

The Charter has helped its members raise their standards of health and safety, and in doing so, helped prevent people from being killed or seriously injured.

The Charter has taken steps to ensure that construction in Canterbury continues to benefit from all the learning that comes from its collaborative membership base.

In September the Charter became an Incorporated Society and took on a new name - the Canterbury Safety Charter - removing the word “rebuild” to better reflect their continued work into the future.

The Society is now governed by a board who come from a mix of industry, union and government.

It will also employ its own staff and manage their finances. The Charter’s vision, however, remains the same: to ensure that everyone who works in construction who themselves wish to make construction in Canterbury comes home safe and significant cultural change. healthy every night.

A total of 15 awards were presented at a gala The Charter wins supreme dinner at Skycity Convention Centre in Auckland, H&S award where an audience of more than 600 celebrated the achievements of a wide variety of successful The Canterbury Rebuild Safety Charter has taken overall honours at this year’s New Zealand health and safety initiatives.

Workplace Health and Safety Awards.

The awards, which began in 2005 and supported

by WorkSafe New Zealand, are judged by a panel Encompassing small businesses and large, the of five representing WorkSafe, ACC, NZ Council Charter’s influence is being felt as far away as of Trade Unions, Safeguard, and an industry the Auckland building boom, and its approach health and safety practitioner. has been closely studied by sectors outside

• Lifestyle Blocks • Landscaping • Subdivisions • Land Clearing

• Site Works • Car Parks • Retaining Walls • Drainage

• Roading & Farm Tracks • Residential and Commercial Works

Convenor of judges, Peter Bateman says the winning initiatives displayed excellent thinking to tackle a wide range of different risks.

“Great initiatives seldom arise out of a focus on legal compliance. These winners contributed to operational excellence and made good businesses better, and in doing so significantly reduced the risk of harm to people.” CT

For more information, see www.safetycharter.org.nz.

• Gravel Supplies • Insurance Work etc.

Free Quotes

www.canterburytoday.co.nz November/December 2017 | 29

Property & Construction | Whyte Construction

Twenty years on and still building high quality projects 1997 saw the birth of Whyte Construction in Christchurch.

Dave Whyte and a very small team embarked on the initial journey, building modern architectural homes, and had a long term construction commitment at The Palms shopping mall.

while still providing the top quality service and workmanship expected by their clients.

In the early years, projects were spaced throughout New Zealand that were critical time contracts for a select group of speciality clients.

Whyte Construction has extensive experience in commercial builds, including community facilities such as churches, schools, childcare centres etc.

The mid 2000s saw the team grow to around 50 staff undertaking a vast array of projects ranging from churches, schools, new architectural homes, alterations, bars, restaurants, shops and community facilities to repair and maintenance for corporate clients.

The company can work from a brief or concept design, and by teaming up with skilled architects and engineers can offer a full design service.

This diversity has enabled Whyte Construction to grow and adapt in an ever changing environment

Whyte Construction can develop flexible packages, combining land with full construction

Whyte’s have specialist expertise in watertight and design and build projects. They undertake a wide diversity of projects in Canterbury, throughout the South Island and further afield, and works in the commercial and residential sectors, along with providing office and shop fit outs and undertaking earthquake repairs.

Whyte Construction also partners with a range of subcontractors and consultants. This adds to the diversity of specialist skills.

Commercial construction

They also offer fit out solutions, including interior design or re-design packages tailored to the clients’ specific needs and budget.

Congratulations Whyte Construction on your anniversary, we a proud to work with you

Proudly supporting Whyte Construction For ideas, advice, and information about our windows and doors talk to Shearmac Aluminium on 0800 509 509 or visit us online at shearmac.co.nz

For all g Plumbin Ne eds

Congratulations Whyte Construction on 20 years of business Ph 03 355 0989 www.nsarchitects.co.nz 150 Office Road, Merivale 30 | November/December 2017 www.canterburytoday.co.nz

Ross Richdale

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Property & Construction | Whyte Construction

Property & Construction | Code compliances

Getting a build signed off It’s important for building professionals to be aware that the building owner’s responsibility to get council sign-off for a building project, even if a building professional is doing it on their behalf.

The building owner will need to apply for sign-off as soon as possible after: • Completing the building work, as described in the building consent • Completing any approved amendments or variations • Final inspection • All council fees are paid. services, can provide economic and practical building solutions

Residential construction Whyte Construction has built some stunning homes during its 20 years of operation.

Along with new builds, Whyte Construction also provides a full renovation, alteration and extension service, and has the skills to work on all styles of home, from character homes to modern architecturally-designed homes, and everything in between.

The team of renovation specialists can design any area of the home that requires renovation, alteration or extension, or work with the client's architect or designer to achieve the desired outcome.

Design and build With Whyte’s design and build, the design and construction services are all organised by the company, which ensures efficient and accurate management of the build process from inception to completion.

The design and build contract answers clients’ wishes for a single point of responsibility in an attempt to reduce risks and overall costs.

Office and retail The team at Whyte Construction has brought its extensive expertise to office and shop fit outs throughout New Zealand. They offer a full solution, including interior design and re-design packages.

Earthquake repairs Whyte Construction continues to be actively engaged in repairing homes and businesses.

The company has worked with EQC, Fletcher EQR, insurance companies and clients to return premises to the way the were before the earthquakes, only better.

Guaranteed quality workmanship Whyte Construction is a Licensed Building Practitioner (LBP) member, a Registered Master Building (MB), New Zealand Certified Builder (NZCB) and member of Site Safe.

This provides clients with the assurance that all work is completed to the high standard demanded by these building associations, that the workmanship is fully guaranteed and has the backing of LBP, MB, and NZCB.

Whyte Construction offers a complete range of property maintenance services for the residential and commercial sectors.

Owners understand that maintaining their properties on a regular basis can mean that issues that arise with the building can be solved before they become problems.

Maintaining or improving the value of the property, is an important consideration for any property owner.

If a building owner hasn’t applied for a code compliance certificate within two years of being granted building consent, the council will contact them to find out how they are progressing.

They may decide to inspect the site and can issue a notice to fix, if any of the work does not comply with the building consent.

The information below outlines the application process and provides guidance on outstanding code compliance certificates.

For building consents, the council aims to accept applications within 24 hours of receipt.

This means the processing of your application can begin as soon as possible.

In order to achieve this, the council requires a completed application form, set of plans, specifications and supporting documents — all of a high standard.

On average, around eight percent of applications received are not accepted. To help reduce this, they’ve identified some common reasons that it occurs: • No geo-tech report • Lack of proof of ownership • No memorandum of design • Truss and bracing calculations not provided.

If it’s identified that one of these is missing and if time allows i.e. still within 24 hours from receiving the application - the vetting officer will call the customer to request it. If the customer can’t supply the information or cannot be contacted, the application will not be accepted, resulting in a charge for time spent on the application. A new application is then required, including all documentation.

They’d rather not be chasing people up, or charging them for applications, that aren‘t being processed - so make sure you have everything required prior to submitting your application.

Information provided courtesy of www.building.govt.nz CT

Whyte Construction started out 20 years ago with a mission: to develop a vision and to build clients’ dreams.

Over those years the wide diversity of projects, and the large number of satisfied clients, is testament to Whyte Construction having achieved that mission.

Whyte Construction 37 Leslie Hills Drive Christchurch (03) 348 0173 info@whyteconstruction.co.nz www.whyteconstruction.co.nz — Advertising Feature

They can work from a brief or concept design with the chosen architect, or engage an architect for the client. Their skill is in a tight turnaround and at times working out of hours to accommodate a seamless transition between tenancies.

Property maintenance

A code compliance certificate gives the building owner and future owners an assurance that the building work was done to the appropriate standards, making it safe, healthy and durable.

Lack of a code compliance certificate might prevent a bank from releasing a final builder payment or increase the cost of insurance cover.

A quality application will take less time to process.

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Weather tight Whyte’s developed a specialist weathertight team to address the needs of ‘leaky home’ sufferers, in the 1990s. The team continues today in fixing existing homes and assisting in the design of better new properties and renovations.

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www.hammondscollisioncentre.co.nz www.canterburytoday.co.nz November/December 2017 | 31

Property& Construction | Sustainable living

Building for whatever may come As Heraclitus famously said “The only thing that is constant is change,” – and it seems the rate of change has never been as rapid as today.

Although this has probably always seemed the case to successive generations, social, technological and natural forces seem to be drawing momentum from one another to keep (quite literally in Canterbury’s case), moving the ground beneath us.

Take an ample helping of population growth, season it with finite resources, and cook that pair in the pressure cooker called climate change, and you have a recipe for uncertainty.

While ‘keep calm and carry on’ might be sage advice, perhaps a little planning for the unexpected might be in order – especially when it comes to our homes.

And it seems this maxim is gaining in popularity, as building design, products and practices become increasingly sustainable.

The significant increase over the last three years in new homes registering under the Homestar™ rating tool proves New Zealanders want reliable and independent assurance that they are buying and building, healthier homes that attain high standards of sustainability and efficiency.

Homestar was introduced by the New Zealand Green Building Council (NZGBC), in 2011 in

response to the desire to provide a stamp of approval for Kiwi built homes. It is a national rating tool that measures the health, warmth and efficiency of New Zealand houses.

NZGBC chief executive, Andrew Eagles says as we look to build significantly more homes, it’s important that quality is championed.

“Home buyers want to know that the house they’re moving into is going to be healthy for their families, suit their life style and be built to a high standard. It’s fantastic to see the number of these warm and efficient homes rise from 670 to 6,700 in just two years,” he says.

Efforts to make New Zealanders’ homes warmer, drier, and more efficient have also received a big boost with the announcement that the burgeoning Superhome movement, which promotes better, more sustainable housing, has partnered with the New Zealand Green Building Council.

The development will see homes on the Superhome Tours verified under the New Zealand Green Building Council’s Homestar certification scheme.

“The houses that we build now will be standing for the next 100 years. It’s important that we get it right first time.

Bob Burnett, who pioneered the Superhome movement, says “The Superhome movement has gone from strength to strength. We now have over 3,000 people turning up to our tours.

In 2018 we are expanding to provide tours in Auckland, Wellington and Christchurch, Queenstown and Wanaka.

“The type of home that receives a Homestar rating is the type of housing that we want to see more of. They help homeowners save money year on year, result in better health and wellbeing and help reduce our climate impacts.”

“People want certainty and we want to provide them the assurance of the performance of these homes. Homestar provides that. We are excited to be providing the verification of the homes on the tours.”

Councillor (and Environment and Community Committee Chair), Penny Hulse says the rise in uptake is good to see.

What could make a building more resilient to climate change and environmental challenges? Resilience is more than making the structure earthquake-strong and weather-tight.

Dry or Rain on the Plains?

A gradually warming climate brings greater rain carrying capacity in the atmosphere, so we can expect heavier winter snow on higher ground and more frequent heavy rain storms than this region experienced last century, even if the average annual rainfall goes down. Drains could be overloaded, as what was 50 year flood frequency becomes perhaps ten year frequency. House and garden designs will need to adapt in order to stay water-tight.

In the east of New Zealand climate change may mean the year’s rain falling in uneven bursts between periods of drought, so rainwater storage is part of resilient buildings as well as relevant for farmers. Tank water storage is also really useful in civil emergency such as after earthquakes.

Garden watering and toilet flushing are good uses for stored rainwater, preserving treated and piped supplies for essential uses. As water supply costs rise, designing-in efficiency will pay for itself.

What’s that buzz?

Warmer average temperatures and dwindling frost nights may allow mosquitoes to spread their living space southwards in New Zealand, boosting demand for insect screens on opening Windows. Longer growing seasons may favour home food production, and fashionable edible ‘potager’ gardens with smaller lawns. The resilient home need space for raised garden beds and must have healthy soil left on the site after construction, preferably free from lead paint scrapings or construction debris.

Warming to these ideas.

Sunshine is the free heat input that a resilient house design incorporates, even in winter, by increasing North-facing glazing whilst reducing glazing area on the South. This requires the structure to have internal thermal mass to absorb heat by day and release it overnight to achieve temperature stability.

External shading from Midsummer heat is important too, especially at the north-west, to prevent summer overheating. Wall and ceiling insulation needs to be extensive and be placed outside the thermal mass of the floor or sunlit walls, for that thermal mass to work.

Placing carpets over insulated floors does not work: floor surfaces such as tiles or polished concrete will let solar energy flow in by day and the stored warmth flow out at night.

Warmer (but sufficiently ventilated) homes at night are better for our health, allowing good sleep and fewer doctor visits - which improves productivity work and success at school. A quarter of a million homes in New Zealand still have no or little insulation in their roofs and three times that number have little or no wall insulation, so there is scope for considerable improvement to existing homes.

Building standards in Europe and North America are running well ahead of ours.

Photovoltaic panels are most useful on buildings where the largest power use is 9.30 AM to 4 PM such as at schools, factories and offices, although fast developing technology may soon make on-site power storage cost-effective. Decentralised power production increases resilience by reducing reliance on distant generators linked to us by the National Grid, and it saves carbon if those distant generators are still burning coal or gas.

Future Living Skills.

A resource-efficient, less polluting future will call on new life skills from us as building users as well as the building designers and constructors. We may need to know about local food production, low carbon transport, waste and water minimisation, re-use and community resilience. These topics feature alongside energy and eco-design in a local-government backed programme which is now available free in Christchurch, Waimakariri and Timaru Districts.

For details see Future Living Skills at www.sustainableliving.org.nz Visit the website for a page of local sustainability links, information on occasional courses and Facebook links.

You can download learning guides once registered, free for your use at home or with friends.

Additional advice on bringing sustainability awareness into new building and home renovations appears at: www.ccc.govt.nz/environment/sustainability/buildback-smarter and at www.ecodesignadvisor.org.nz Rhys Taylor is the National Coordinator of Sustainable Living Education Trust. He lives in Geraldine.

32 | November/December 2017 www.canterburytoday.co.nz

Andrew Eagles, the chief executive of the New Zealand Green Building Council, says “This exciting commitment from the Superhome movement is good news for everyone who believes that New Zealanders should have warm, dry, healthy homes. Over 13,000 homes are now registered or committed to Homestar.

“It is great to be taking ahead this initiative with the Superhome movement. Bob Burnett and his team have shown real leadership by championing better homes for some time. All those going on the tour will know the performance of the homes has been independently verified.”

Homestar rates houses on a scale from six to ten. Six Homestar rated homes are verified as being better quality - warmer, drier, healthier and costing $1000 less to run - than a typical new house built to building code. A 10 Homestar rating is a world leading house.

The New Zealand Green Building Council works to ensure that all New Zealanders live, work and play in warm, safe, dry and efficient buildings. CT

The Sustainable Living Programme is a practical, fun way of learning future living skills to become more resilient and to reduce your environmental impacts at home On-line materials are free to residents of this district because the Waimakariri District Council subscribes to the Sustainable Living Programme: to access the learning guides and see more District-specific information, register now at sustainableliving.org.nz

Property& Construction | Sustainable living

Building smarter Build Back Smarter provides home owners and landlords in Christchurch, Selwyn and Waimakariri districts with free, no obligation, expert advice about ways to improve their homes.

TOP TIPS Trap in heat First, stop draughts around windows and doors, insulate the ceiling and under the floor and install double layered curtains to trap in heat.

The Build Back Smarter home assessment provides owners with an opportunity to talk with a specialist about a wide range of topics including: insulation, heating, lighting, windows and doors, draft stopping, ventilation, moisture control, water heating and other energy saving ideas.

Control moisture at source Ensure your kitchen, bathroom and clothes dryer are vented to the outside and a vapour barrier covers the ground beneath your home. Open windows for a few minutes each day to allow moisture to escape.

Home owners receive a written Healthy Home Improvement Plan that is tailored to their needs and budgets, which provides a prioritised set of recommendations for their home.

Heat efficiently Make the most of the sun’s warmth and choose an efficient heating system able to heat your living areas to a minimum of 18°C and bedrooms to 16°C.

It’s easy to do: just book your free appointment online at www.buildbacksmarter.co.nz, or phone the council on (03) 941 8999.

You must choose one of the providers listed:

How it works

• Community Energy Action - 0800 438 9276

Build Back Smarter is a free service providing homeowners with face to face advice on making their homes warmer, drier, healthier and cheaper to run.

• Smart Energy Solutions - 0800 888 766 • AirCon NZ - 343 3049 or 0800 161 162

It provides free, expert advice about home improvements and is particularly relevant for people undertaking earthquake repairs.

A friendly Build Back Smarter advisor will visit your home and help you prepare a Healthy Home Improvement Plan tailored to your needs and budget.

You can request a healthy home assessment by telephone or by completing a booking form online.

The advisor will give you practical and specific advice on how to make your home warmer, drier, healthier and cheaper to run.

Should you choose to undertake any recommendations, funding support and product discounts may be available (special terms and conditions apply). CT Your Healthy Home Improvement Plan will cover: • Ventilation • Insulation • Heating • Dampness control • Lighting • Windows and curtains • Draft stopping • Water heating and conservation.

Light right Choose Light Emitting Diodes (LEDs) that are extremely energy efficient and can last 15-30 years.

Conserve our precious water Check for leaks, choose water efficient appliances, duel flush toilets and low flow shower heads.

For more information visit: www.buildbacksmarter.co.nz

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Email: greg76@xtra.co.nz www.canterburytoday.co.nz November/December 2017 | 33

Property& Construction | Sustainable living

Making our homes considerably more super The Superhome movement is aiming to get New Zealanders into warmer, drier homes that are economic to build and cost less to run.

Launched in Christchurch almost two years ago as a not-for-profit, industry-led group providing open source sharing of design ideas, technologies and building techniques – the movement is designed to connect leading experts with each other and the wider community to create superior homes.

“We’re giving the public knowledge, as most people don’t realise the Building Code describes the worst house legally permitted, and it’s used as a target for almost all homes, even though it is inadequate for energy efficiency, warmth, health and wellbeing.”

- Deborah Croft

What is the Superhome movement?

The SUPERHOME movement promotes the building of houses that exceed the Building Code and offer more energy efficient living

minimum-code standards for things like energy efficiency and debunking the perception that it is too expensive to do better than code.

The organisation involves gathering the best in learning, products, techniques and expertise to help home owners get a better new house for their money.

Educating the public on superhomes National co-ordinator Deborah Croft says members pay a small fee to be listed on the Superhome movement’s website, where prospective customers can visit to see who is a Superhome builder in their area.

“We’re giving the public knowledge, as most people don’t realise the Building Code describes the worst house legally permitted, and it’s used as a target for almost all homes, even though it is inadequate for energy efficiency, warmth, health and wellbeing,” she says.

It has since expanded throughout New Zealand and involves a network of like-minded builders, designers, architects and product suppliers.

“It’s about informing people of better building practices and giving them the confidence to demand higher standards, such as a superior thermal envelope, air-tight construction and proper ventilation, even if they’re building with a group builder. Often they’ll think things are too expensive, when they’re not.”

The Superhome movement was formed to promote building better than inadequate,

The Superhome movement also offers great benefits to builders, designers, architects and

The movement kicked off with the completion of a home in Christchurch that was awarded a 10 HomeStar-built certification.

New Zealand’s first 10 HomeStar-built home in Christchurch

suppliers, who can openly share important details and techniques.

The organisation is still looking for new participants, particularly architects, designers and builders, who are needed to design and build healthy homes which don’t just meet the inadequate building code, but exceed it.

“Superhomes are more energy efficient and resilient. It all starts with good design. We don’t need big houses; we need good design, energy efficiency, sustainability, resilience, and general health and wellbeing of the people living in the home. It’s about creating homes that people love to come home to.” CT

“We don’t direct people to specific builders; we direct them to the website and they can select the builder they want,” Deborah says.

Superhome movement www.superhome.co.nz

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332 Williams Street, Kaiapoi 7630 • Mobile 027 434 0025 Phone 03 327 5072 • Fax 03 327 5073 34 | November/December 2017 www.canterburytoday.co.nz

Property & Construction | Sustainable living

The air in here First, we had houses that were cold and draughty with the average residential structure leaking air through the equivalent of a one metre square hole,- the garden variety weatherboard structure.

Then, we had houses with monolithic cladding that coincidentally addressed that particular problem … but which, obviously, came with their own set of issues of which we may only have seen the tip of the iceberg.

“From a green, environmentally-friendly standpoint, much of New Zealand’s housing stock now gets an F for fail, never mind the massive impact on the owners’ financial and emotional peace of mind.”

That first lot – the older weatherboard-clad houses – were very air leaky, but they were also drier because the good (depending on your viewpoint) airflow meant that any water that got behind the cladding was quickly dried out.

Nick says another issue associated with the older weatherboard structures was that they were notoriously expensive to heat because they leaked air like a sieve.

Good airflow and good air exchange also meant no internal dampness and mould, and no associated health issues. You just had to wear a jersey. And a beanie.

But the more modern structures, circa 1990 2005, are also expensive to heat because they are damp. A lose-lose. And certainly not a step forward in terms of energy efficiency and sustainability.

Their successors, the 1990 to mid-2000s houses with monolithic cladding, were much more airtight. Coupled with that, they mostly used aluminium joinery which also helped to ‘fix’ the airflow issue. Which in turn led to weathertightness and internal dampness issues.

“In order to function better they really need to be fitted with mechanical ventilation systems like an HRV installation, or to be fitted with passive ventilation such as trickle-vents at windows. This doesn’t overcome the weathertightness issues though, of course.”

Lack of adequate airflow within the cladding meant the structure could not dry out properly, following external moisture leaks, and also internal moisture can accumulate due to a lack of ventilation (inside air changes).

Nick says the modern trend towards ‘passive’ buildings is a big step in the right direction.

That meant internal moisture, causing mould which can generate a raft of health issues, never mind the impact on the structure itself.

“So, effectively, we went from one issue to another,” says Nick Gaites, a registered building surveyor with the NZ Institute of Building Surveyors.

“In trying to ‘improve’ our cladding systems and enhance the efficiency of building systems, we actually helped to create another, separate issue that undermined the sustainability of our housing stock.

Structures that recognise and address the dangers of draughtiness through the external walls, but that also allow for and encourage good airflow and ventilation are much more energy efficient and healthy.

There is now much more awareness of the importance of good airflow and exchange and how to generate it.

“If people actually opened their windows for 10 minutes a day, we wouldn’t have such internal moisture issues,” he says.

“Most houses could be operated more healthily if that happened, but householders don’t tend to open windows for a range of reasons, including security, noise and traffic fumes.”

The Building Code doesn’t specify what is required in terms of ventilation – it doesn’t specify particular mechanical or passive systems – it just says ‘adequate’ ventilation is required.

“It’s the future of design,” Nick says. “From a health and energy efficiency standpoint, they are much more in keeping with what we think of as greener buildings.

Nor does it specify exactly what constitutes ‘adequate’.

“If prospective homeowners are interested in owning a passive house, they will probably need to contact a certified passive house architect and have a house designed, built and inspected specifically to the standard.” CT

Passive houses, of which there are still very few in existence in New Zealand, are incredibly airtight yet are extremely sophisticated in their ability to exchange and condition air all year round.

For more information, please visit the NZIBS website www.buildingsurveyors.co.nz.

www.canterburytoday.co.nz November/December 2017 | 35

Property & Construction | Sustainable living

Workable building solutions There are lots of things to consider when planning your new home or major renovation and one area rightfully deserving to be high on the list is sustainable building solutions.

Incorporating good environmental design before you commence a project is vitally important for the conservation and welfare of our limited natural resources, can save you money in the long run and can avoid costly alterations later on.

that Homestar will be one of the biggest changes to the New Zealand residential market in years to come.

So here are some useful tips and insights to help you perform well and secure a good Homestar rating for your property.

Homestar is the official rating and certification programme, operated by the New Zealand Green Building Council, that evaluates the environmental attributes of New Zealand’s stand-alone homes in terms of energy, health and comfort, water, waste and more.

Homestar looks at many aspect of environmental and social sustainability within a home. It’s not all just about energy performance, although of course energy efficiency is one of the more heavy weighted section in the assessment programme.

The rating is on a scale from 1 to 10 (1 being very poor and 10 being world excellence).

Many of the more problematic old kiwi homes sit in the 2-3 star region - so there is plenty of room for improvement.

The Homestar assessment framework is divided into seven main sections. A quick overview of the framework can be:

Energy, health and comfort

With the introduction of a rating system homeowners are able to use Homestar to independently demonstrate true value of their home. As the market develops and demand increases, homes with a higher star rating will be able to sell for more money.

Looking into energy efficiency throughout the house (space and water heating, whiteware, lighting and renewable energy), moisture control, noise control and useability for disabled people.

Water

Many overseas countries are now requesting that homes be officially certified before they can be bought or sold, and it is expected

Focussing mainly on water conservation within the home, including rainwater harvesting and grey water recycling wherever possible.

Materials

Site

Ensuring you select environmentally certified materials, helping provide healthy indoor air quality and a more environmentally friendly supply chain for your home.

Looking at items such as storm water runoff control, native ecology, access to regular transport connections and local amenities, etc.

Waste

Looking at health and safety issues within the home and the selection of environmentally responsible building contractors. CT www.homestar.org.nz

Looking at waste management during the construction process as well as from user occupation.

Management

FREE QUOTES New Homes | Renovations | Bathrooms | All Other Building m. 021 034 0475 e. jholman@slingshot.co.nz a. PO Box 837, Timaru 36 | November/December 2017 www.canterburytoday.co.nz

Property & Construction | Harcourts Holmwood

New base realises client-focussed philosophy The building sits commandingly on its Ilam Road site. The white, grey and black concrete colour palette of the new Harcourts Holmwood head office is elegant and professional, speaking strongly of the professionalism of the real estate team that works there.

“Besides this wonderful new purpose-built facility, we have four other branches in northwest Christchurch, all with experienced and dedicated sales consultants who offer outstanding performance.”

“The building was designed by Stufkens+Chambers architects,” says Tony Jenkins, CEO of Harcourts Holmwood.

- Tony Jenkins

“Our brief to the architects was to design a building that would be a great space to do business in and a flagship for the Holmwood group.

Harcourts Holmwood 397–399 Ilam Road Christchurch (03) 351 3002 027 432 2896 (Tony Jenkins) tony.jenkins@harcourts.co.nz www.holmwood.co.nz

“They certainly fulfilled that brief and all the team is very proud of this new environment which has really been future proofed for our growth in years to come.”

The striking building replaces the one damaged during the earthquakes and subsequently demolished.

— Advertising Feature

“It’s wonderful to be back home. Calder Stewart, the construction company and the Logic Group, as project managers, did a superb job in completing the build in just ten months. It all tracked extremely well in terms of timing.”

A good deal of consideration was applied to the interior of the building as well as to its outward appearance.

There are superb offices for all the sales consultants, as well as plenty of meeting rooms for them to talk privately with clients and a large boardroom with the latest video conferencing technology. But the heart of the building is a very spacious, purpose-built auction room.

from the crowd and where they could bid with confidence. I believe we have succeeded in achieving this.”

“Our weekly auctions are a vital part of delivering the very best results for our clients.

Tony says the auction area will be even better when the cafe, planned for the front of the building, is open.

“We lead the Canterbury market in terms of auctions - over 50 percent of our business is conducted through the auction process - so we were determined to make the auction room state of the art.

“People really appreciate doing business cafestyle. It’s relaxed, positive and unpressured and all part of our client-focussed real estate philosophy. That’s why too, there is such easy access to this building and ample car parking.”

“Having two world-class auctioneers and a well-trained auction team in support, was an extra incentive to provide facilities that include online streaming capabilities. We wanted a space where our sellers and buyers could know what was happening, where they could talk away

Indeed, Harcourts Holmwood and its team know that it is their clients and customers whom they serve and who bring them their business.

“Customers always come first with us and we offer them the full gamut of real estate services - from listing and selling residential, commercial and lifestyle properties, to property management.

“Besides this wonderful new purpose-built facility, we have four other branches in north-west Christchurch, all with experienced and dedicated sales consultants who offer outstanding performance.

“We are proud of our team and service will always remain the cornerstone of Harcourts Holmwood.” CT

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www.canterburytoday.co.nz November/December 2017 | 37

Property & Construction | PXA Architects

Communication and architecture Great communication is a frequently promised but often elusive quality in organisations.

PXA Architects, a company that approaches each and every one of its projects with a disciplined mind, discerning eye and delicate hand, is a proud exception to this rule with the art of communication at its heart.

A registered architectural practice that proudly holds memberships with both the New Zealand Registered Architects Board and the New Zealand Institute of Architects, PXA Architects is guided by a powerful client-centric philosophy - one that puts clients’ needs and aspirations at the forefront of every project, with a strong appreciation and observation of the project’s context.

As a client and context-focused practice, the business is able to incorporate cultural and personal values into every design process, ensuring the final outcome is informed by these values.

“At the heart of our practice, these partnerships, and our relationships with clients, is communication. Yes, a lot of people say it, and it’s easy to say, but communication really is the most important thing for architects.”

- Paul Wilkins

Originally founded as Phoenix Architects in 2002, by director Paul Wilkins, the business rebranded following the Canterbury earthquakes.

“We got the ‘phoenix rising from the ashes’ analogy fairly often,” Wilkins quips of the motivation behind the change.

Rebrand aside, the founding principles of the business have endured and continued to resonate with great success.

Committed to producing quality architectural documentation and first person virtual models, the talented team specialises in a wide range of projects, both in complexity and scale, including residential, spiritual, educational and light commercial projects.

“We’re embarking on a project with the Methodist Church - this is a large development involving a number of different church groups on a high - profile site.

“It is a great opportunity to provide these groups with a place of worship and fellowship - something they haven’t had since the earthquakes.

“We are also undertaking earthquake remediation work in Sumner which started off as an EQC project before it was taken over by

the owners. We are also working with new clients who were affected by the Kaikoura earthquakes, many of whom are understandably nervous having heard a lot about what happened following the Canterbury earthquakes. For us it is about ensuring they have the most positive experience possible.”

In addition to diversifying its portfolio, PXA Architects is in the process of reaching its own personal milestone with a highly anticipated relocation into the city.

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Phone: 03 347 1624

Property & Construction | PXA Architects “We’re shifting premises to Lichfield Street.

We’ve been in Middleton on Wrights Road up until now and we are looking forward to the change - the city is an interesting environment.

“At the heart of our practice, these partnerships and our relationships with clients, is communication. Yes, a lot of people say it, and it’s easy to say, but communication really is the most important thing for architects.

“When dealing with people and rationalising their dreams, it’s essential and this is part of the reason why we are moving back into the city.

“A lot of architectural practices are at first floor level and people never see ‘your face’ through the window. I think there is something in that and us being on the ground floor of a corner site keeps with our views on the importance of great communication.”

‘A great communicator’ is definitely a fitting summation of PXA Architects. It is also accurate to describe the firm as being small

but agile - something that enables it to punch above its weight.

As a business that takes a strategic and scaleable approach to resourcing its projects, PXA Architects has the advantage of carefully managing its overheads and working collaboratively with other standouts in the industry, bringing a unique multidisciplinary approach to its projects.

“I deal with new clients, so there is always the same point of contact and we work hard at building and maintaining strategic partnerships with builders and consultants which give us different opportunities.” CT

PXA Architects Ltd PO Box 33023 Christchurch 8024 (03) 339 0235 admin@pxa.co.nz www.pxa.co.nz

Staig & Smith is proud to support PXA Architects Contact us for all your Surveying and Resource Management Requirements Free Phone: 0800 807 818 248 Montreal St, Christchurch 81 Selwyn Pl Nelson

— Advertising Feature

SURVEYORS - PLANNERS ENGINEERS - RESOURCE MANAGERS

Ten combinations published for regeneration area Regenerate Christchurch has published 10 possible combinations of uses for the Otakaro Avon River Corridor Regeneration Area as it plans for the future of this land.

Regenerate Christchurch is sharing this information to give people the opportunity to provide feedback.

At 602 hectares, the regeneration area is threeand-a-half times the size of Hagley Park and stretches from Barbadoes Street to Bexley and New Brighton, says Regenerate Christchurch chief executive, Ivan Iafeta.

Once public feedback has closed, Regenerate Christchurch will refine the combinations into a shortlist and then hold a major exhibition, asking for public feedback on the final few combinations. CT

All 10 combinations feature an open, green corridor of up to 150 metres on either side of the Otakaro Avon River. This space could potentially include permanent paths, trails, gardens, forest, wetlands and community initiatives.

The corridor reflects the community’s desire for a connection from the city to the sea and respects the geotechnical conditions of the land that saw severe lateral spread near the river.

Dean Delore: bookings@interiorjoinery.co.nz

www.canterburytoday.co.nz November/December 2017 | 39

Property & Construction | First Avenue Property

A fresh start As the real estate and property management market has continued to grow, it’s no surprise that clients discover from time to time the true art of customer service is overlooked.

Refreshingly, First Avenue Property fervently advocates for every one of its clients, no matter how big or small the account.

It’s hard to attribute this dedication to just one thing - it could be the business’ boutique business model, its commitment to continued

upskilling, its strong and ethical conscience, or its dedicated owners Melissa and Marty Benge.

Most likely, it’s a combination of all of these factors.

Established on February 1, 2011, just shy of the devastating February 22 earthquake, one could say the team’s takeover in the industry was a baptism by fire. But true to its stoic nature, even the detrimental impacts of the quakes couldn’t deter First Avenue Property from working its magic on the property management and real estate sales markets.

“I’m from Christchurch originally, but just prior to the earthquakes, I was working in Wellington for another independent firm. My mother has been in real estate for years in Christchurch and Marty comes from a construction and fire service background,” Melissa reveals.

“Our boutique sales service means we can guarantee sellers that we are not only committed to getting them the best possible price, but that every one of our staff members will really know their property and have a great appreciation of their needs.”

- Melissa Benge

In spite of the extraordinary circumstances, First Avenue Property prevailed and has continued to flourish over the last six or so years. Its most recent milestone - celebrating the opening of its new, purpose-built fit-out in Madras Street - is a reflection of the company’s commitment to not only its clients but also its staff.

“The move is about offering yet another level of professionalism for clients, and the welfare of our staff too.

We all spend so much time at work and it’s important for them to have a modern place to work. Our brief was that we wanted a well-laid out working environment with lots of natural light.”

Selling and renting perfectly matched properties is clearly in the business’ DNA and its sales and property management divisions are living proof.

“We started our sales department in 2012 and we have built our team up to four.

We provide full plumbing services throughout Christchurch and Canterbury.

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40 | November/December 2017 www.canterburytoday.co.nz

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Property & Construction | First Avenue Property “Our boutique sales service means we can guarantee sellers that we are not only committed to getting them the best possible price, but that every one of our staff members will really know their property and have a great appreciation of their needs. Marty and I always ensure we are directly contactable too.”

The fact they are owner-operators of First Avenue Property, as well as being property investors, means that Melissa and Marty can live and breathe their markets with a genuine understanding.

“Additionally, we take our responsibilities very seriously and are always accountable. While the sales side of our industry is regulated, property management isn’t, but the team at First Avenue Property believes it should be.”

As honesty and transparency are such important values to the business, it runs an audited trust account to ensure every cent of its landlords’ money is accounted for.

the market, and that with lower volumes of properties for sale, vendors have an advantage to previous years.

“This is also a good time to sell rentals as often fixed-term tenancies are coming to an end before or immediately after Christmas.”

For the future, the business’ focus will remain firmly on refining its current business model and its property management staff through attaining industry certification.

“Additionally, we are embracing new legislation changes around insulation and smoke alarms to help landlords meet their obligations and to ensure we have happy, healthy and safe tenants. We have relaunched our ‘Tenant of the Month’ giveaway.

Tenants are important to us too as they are spending a lot of money per annum and they deserve that respect.” CT

First Avenue Property Unit 1, 357 Madras Street “We know there are many others who do this, but Christchurch we do say it’s still an important component to (03) 377 0509 protect a landlord’s income.” info@firstavenue.co.nz Leading into summer, Melissa says blooming www.firstavenue.co.nz — Advertising Feature gardens are great for properties going onto

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www.insulationconcepts.co.nz www.canterburytoday.co.nz November/December 2017 | 41

Property & Construction | Clyne and Bennie Plumbing

Lifting the standard of their trade “When you have a trade you have the opportunity to be your own boss and to make decisions about your own future, and the future of the people who work for you,” says Martin De Gouw, managing director of Clyne and Bennie Plumbing.

Clyne and Bennie have 60 fully licensed staff qualified in all the services they offer. They are signatories to the Canterbury Rebuild Safety Charter and are proud members of the Master Electricians and Master Plumbers associations.

“Over the years we have trained some 100 apprentices. The ongoing future of the various trades and tradespeople is important to us and we believe we set an example of the highest quality workmanship and customer service.”

That has certainly been the case with this privately-owned company, originally established some 60 years ago by plumbers Matt Clyne and Dave Bennie.

Specialising then in plumbing and gas heating, the company expanded and extended its range of services. Now owned by dynamic forward thinkers Martin De Gouw and James Cowles, Clyne and Bennie offers such a variety of plumbing and associated services that customers have no need to look elsewhere.

“We do everything from general plumbing, electrical services and gas fitting, to drain laying, home heating systems, home sprinkler systems and bathroom renovations, and our aim is even more development.

“You hear that expression “one stop shop” and may be somewhat sceptical. But with us that’s no mere claim – it’s reality.

“Our customers are both homeowners and businesses and we work throughout the wider Canterbury area.”

Martin says there are definite benefits for customers being able to access so many services through one source.

“We have expertise across a number of trades and usually can solve problems for customers in-house, saving them time and stress. We are a friendly-relaxed team, but totally professional in everything we do.”

“We have expertise across a number of trades and usually can solve problems for customers in-house, saving them time and stress. We are a friendlyrelaxed team, but totally professional in everything we do.”

- Martin De Gouw

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Property & Construction | Clyne and Bennie Plumbing Projects of significance “We enjoy all the projects that come our way, from small domestic jobs through to full plumbing for multi-storey apartment blocks, hotels and shopping malls. But we have been involved with some quite large projects recently through the rebuild of the city.”

One of those projects has been work on the redevelopment of the Christchurch Town Hall.

“It’s been a real privilege to be part of the restoration of this iconic Warren and Mahoneydesigned building.

“All the old services had to be completely removed. We’ve installed new downpipes for waste, upgraded the bathrooms and toilets to the modern specifications that concert goers expect today and have also replaced old technology in the kitchens and for water heating.

“It’s a two and a half year project worth in excess of a million dollars to our company, but it’s bringing our heritage back to life that is of the greatest value to us.”

“It’s been a real privilege to be part of the restoration of this iconic Warren and Mahoneydesigned building.

- Martin De Gouw

In Welles Street the inner city housing development known as the Atlas Quarter has occupied Clyne and Bennie staff for over a year.

“This is a completely new development comprising some 95 apartments. Along with our contractors, we’ve done all the plumbing and drainage on the project, as well as installing all the bathroom fixtures and fittings and the water heating systems.

No man stands alone The team at Clyne and Bennie recognise and thank the following companies for their support: • KM Business Equipment NZ • Southern Insulation • Zenith Heaters • Mico New Zealand • Radcliffe Electrical • Summit Fleet Servicing • Concut.

“Because Welles Street is a high density environment, we used innovative acoustic pipe work for noise control. It was also a technically challenging project especially for the drainage contractor because the site is very tight.”

Another big project for the company has been the refit of the College of Education building at the University of Canterbury.

“We had to do a structural upgrade and refit while still retaining some of the existing boilers.

The architectural brief was for core services to be exposed for the industrial look that is the current trend. It’s been satisfying and interesting work for the team.” >

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www.canterburytoday.co.nz November/December 2017 | 43

Property & Construction | Clyne and Bennie Plumbing Sustainability Clyne and Bennie gain satisfaction not only from the technical aspects of their work, but also from being leaders in greater environmental sustainability in plumbing, water conservation and electrical practices.

“We design and build retrofit systems for the management and disposal of greasy waste in commercial environments through the use of in-ground grease trap interceptors.

“These considerably reduce the amount of grease and oil entering wastewater systems.

Upgrading lighting systems in houses and offices for less energy consumption is another of our specialities.”

The company is also at the forefront of advocating for the benefits of rain water harvesting and filtration systems.

“I think this is an opportunity that many city people miss out on at the moment. We can advise them of the best system for their property and design and install it.”

- Martin De Gouw

“Even if people are connected to a mains water supply, they might want to consider using rainwater for their garden or for other household uses. By doing this, they could reduce their demand on mains water supply and in some areas, water charges.

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“I think this is an opportunity that many city people miss out on at the moment.

We can advise them of the best system for their property and design and install it.”

Martin De Gouw travels overseas frequently to keep up to date with the new developments in environmentally-friendly products and practices.

“A recent tradeshow in Germany was particularly valuable. It had everything on show from energy-efficient heating to hot water systems and passive ventilation.

“I believe learning about and understanding the application of these new technologies is important for our staff and will help maintain our company’s position at the front of the game.” CT Clyne and Bennie Plumbing 112 Buchan Street Sydenham Christchurch (03) 366 3058 Freephone 0800 37 47 37 www.clyneandbennie.co.nz

— Advertising Feature

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Property & Construction | NZ Build

Reaping the rewards of diversity For the past 10 years Troy Earl, general manager of NZ Build Limited, has been the inspiration for his 25 experienced and skilled personnel to deliver construction projects with superb quality and total professionalism.

“Every job our team is involved with is different, is a new challenge and gives us a great deal of satisfaction.

“From an early age I was interested in doing things with my hands and building stuff,” Troy says. “It was inevitable that I would end up in the construction industry.”

Troy now has over 20 years’ experience in the industry, first of all completing an apprenticeship and then working his way up through the ranks to the position of project manager, before travelling overseas to gain further experience.

In 2007 Troy set up NZ Build, another inevitable step for a man with a clear vision of what he wanted to achieve. NZ Build is now celebrating its tenth anniversary and is a well-respected and successful company.

“I’m never afraid to give anything a go. I enjoy variety and diversity. That’s why our company doesn’t specialise in one type of construction only, but has the capacity and knowledge to work across the whole variety the industry has to offer.”

When he says that, Troy means that whether you want a new house, a new commercial premise, a new warehouse, a new apartment block or a new school classroom built, NZ Build has the range of experience necessary to complete those projects. ”We also do shop and office fit outs, home and office extensions, additions and renovations, as well as building maintenance. Being so flexible and versatile has been a real factor in our

“I enjoy variety and diversity. That’s why our company doesn’t specialise in one type of construction only, but has the capacity and knowledge to work across the whole variety the industry has to offer.”

- Troy Earl

success and in ensuring that we have enjoyed ongoing work from the time that the company was established.”

NZ Build’s own purposed-designed office fit out is a striking example of the skill of its team in both design and construction. Drive around this city and you will numerous other buildings that NZ Build has brought to fruition.

There are apartments on Kilmore Street and Hereford Street, an office building on Whitmore Street, industrial premises on Racecourse Road, shops on Marshlands Road and warehouses and offices on Pilkington Way, to name but a few.

“We also have a close association with Ministry of Education work and have undertaken multiple projects over the past 10 years as lead project consultants for School Support.

clients the best combination of quality, certainty and value available in the industry today.

“Ellesmere School, Woolston School, Wainoni School, Chisnallwood Intermediate and Kirkwood School are just some of the schools we have been involved with in some capacity. The range of work has included new classrooms, a new library, new learning spaces and maintenance.”

With so many strings to their bow NZ Build believe they are market leaders in high quality, small to medium scale construction, offering their

If you need a builder with multiple skills and an eye for detail, don’t hesitate to contact NZ Build.

For now raise a toast to their first 10 years and wish them all the best for many more to come. CT NZ Build Limited Cnr Leeds & Phillips streets Phillipstown Christchurch (03) 366 2229 admin@nzbuild.co.nz www.nzbuild.co.nz

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www.nzbuild.co.nz www.canterburytoday.co.nz November/December 2017 | 45

Property & Construction | Woodstock Quarries

Putting in the ground work Woodstock Quarries Ltd is a leading supplier of armour rock, dairy lane capping and many custommade products to the civil construction, infrastructure and farming sectors.

“Whether it’s the supply of products only or arranging full lane-way construction and capping for dairy farmers, we work to best suit everyone’s needs.”

- Darryn Shepherd

Owned by Darryn and Jo Shepherd Woodstock Quarries is an independent quarry that for 10 years has been continually developing new products.

The site on which the quarry stands was originally developed as a deer farm, until a deposit of sandstone was discovered at the front of the property.

Beachville Road in Redcliffs

Woodstock Quarries also has products for effluent pond sealing, as well as material for horse arena bases and many other grades of rock products. The company uses a range of quality Canterbury-wide contractors and transport companies to ensure the job is done right first time.

Darryn says as all the quarry rock products are fully angular, the engineering strength achieved is superior to the river gravels supplied from all other sources in Canterbury.

“Whether it’s the supply of products only or arranging full lane-way construction and capping for dairy farmers, we work to best suit everyone’s needs,” Darryn says. CT

Woodstock Quarries • Dairy lane capping • Armour rock/rip rap 100 kilo – 8 ton sizes • Canterbury’s only natural impermeable AP20, 40 & 65

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— Advertising Feature

• Custom grading service • Compliant engineer tests for ocean and river applications.

Recent large projects undertaken by the company include the supply of armour rock for the Central Plains Water scheme Stage 1 and Stage 2, the Lyttelton Port Company developments for ocean and river wall protection, the completion of the reconstruction of Beachville Road in Redcliffs, and the Dudley Creek upgrade in Christchurch.

“Being impermeably rated, the capping will not deteriorate under moisture and maintains consistent shape for many years.”

Another product unique to Woodstock Quarries is its naturally impermeable AP fully angular product. This is available in standard AP20, 40 or 60, and any custom sizing if required. It has been used in projects to side seal the Avon river in Christchurch following the earthquakes, along with water storage applications.

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Woodstock Quarries produces a unique sandstone lane capping for dairy farmers.

Darryn says this high-quality sandstone product performs better in the wet than other lime and clay-based cappings, as it doesn’t get slippery or pothole.

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Goods & Services | Stripes Painting & Decorating

For Painters and Builders R&S Trade is the No.1 Trade Warehouse.

Award-winning business earns its stripes We live in a time where our homes and businesses can truly become an extension of us - conceptually and aesthetically. At the forefront of helping us customise our personal environments is Stripes Painting & Decorating Ltd, whose innovation and expertise come together to create bespoke, impactful spaces that have a strong visual identity.

Skilled in paper hanging, intumescent paint application, plastering and spray painting, Stripes originated from rather humble beginnings.

Working out of a garage in Darfield upon its inception in 2008, the business’ current status is anything but. Following the earthquakes, Stripes workforce leapt from six to 20 almost immediately necessitating a relocation to Sockburn. But even this strategic growth spurt was only the beginning.

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Today, Stripes operates with an impressive staff of 40-45 out of its own premises in the industrial hotspot of Leslie Hills Drive. A brimming portfolio speaks volumes - made up of residential, residential blocks, light commercial buildings, shopping malls, offices and schools - the business’ client base is true testament to its highly respected services.

Founder Steve Robertson hails from a painting background in the United Kingdom, while his wife Carol - now the general manager - has invested her corporate knowledge into the business giving it a robust and disciplined backbone, something that the construction industry can be bereft of at times.

“My background prior to Stripes was in working with Government organisations. Postestablishment, I worked with my husband, our director, supporting with the bookwork which I did part-time in the evenings. In 2011/2012 I gave up my own job to work full-time with the business,” Carol explains.

“I had always wondered what it would be like to apply corporate standards to a construction company. I believe that with Steve’s high standard of workmanship and my corporate background, we had the right blend of skills to create something different.”

Working alongside EQC, IAG, AMI and Vero as well as other insurance companies, Stripes has proudly and pragmatically positioned itself as a main contractor.

“We have completed 2000 earthquake repairs which helped us to develop strong processes.

These processes along with good resources, management standards and health and safety principles led by a dedicated health and safety officer, have enabled us to be a main contractor something we always aspire to.”

In the process of rebranding to Stripes Group, the business is bringing another valuable service division into its already successful fold - Stripes Relevelling. “This will be in addition to Stripes Painting and Decorating.”

The timing is perfect given its market status. In 2017, the business’ exceptional master painters - many of whom have more than 20 years’ experience - received a well-deserved accolade for their stand-out workmanship.

“I have seen many people winning awards and I thought ‘we could do that’,” Carol says of the decision to enter the Master Painter Awards.

“Last Christmas, when the opportunity presented to enter, we had just completed Nazareth House which was a year-long project - a really lovely job - on Brougham Street.

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48 | November/December 2017 www.canterburytoday.co.nz

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Goods & Services | Stripes Painting & Decorating

Goods & Services | McGregor Electrical

Award reinforces drive for excellence McGregor Electrical Ltd has been illustrating excellence in the electrical field, particularly in architectural homes, for the past seven years.

Being announced as the Overall Winner of the J.A Russell Ltd Award for Excellence at the recent Master Electrician Awards, symbolises McGregor Electricals’ crux - their continual push for excellence.

“We entered almost as an afterthought, but were encouraged to do so as we had received so much positive feedback. We were thrilled with the job as it really enabled us to showcase our skills and included different challenges, like beautiful feature walls.”

In March, Stripes received the happy news it had been shortlisted for a silver or gold commercial award - the beginning of what was to be an amazing winning streak. “We received a commercial gold award ‘New Interior - Large’ at a beautiful black tie event at The Langham in Auckland and were absolutely thrilled about that.

“Later in the evening, we were even more blown away when we were awarded the biggest honour - the Commercial Master Painter of the Year Award - which was absolutely amazing. We always knew we did a good job, but this has really given us a new level of confidence.”

“We entered almost as an afterthought, but were encouraged to do so as we had received so much positive feedback.

We were thrilled with the job as it really enabled us to showcase our skills and included different challenges, like beautiful feature walls.”

– Carol Robertson

The winning project, Wilson's Mill Garden, personifies the intricate planning and attention to detail that goes into every job McGregor Electrical undertakes.

Owner Ross McGregor goes out of his way to make sure his clients’ expectations are exceeded. He not only installed all of the electrics at Wilson’s Mill Garden, he worked closely with the client to ensure they were happy with all the design aspects.

The client’s love of antiques posed many challenges and required the utmost respect and much retro-fitting.

The project spanned two years with the finish result resembling a character-filled heritage home incorporating all the mod-cons of a state of the art, new home build.

The judges described McGregor Electrical’s workmanship as “phenomenal and incredibly

McGregor Electricals services include, but are not limited to: Tailored electrical solutions for: • Architectural new builds • Commercial • Alterations/ renovations/ additions • Lighting design • Landscape lighting • Home automation • Audio visual • Data and comms • Alarms.

complex work, exemplifying the sole trader.

A two year exercise collaborating with the client and listening to their particular needs ensuring they were delivered an excellent result.”

Though understandably humbled and proud of the award, the award just solidifies what McGregor Electrical has always known and achieved and the team will not be resting on their laurels. CT McGregor Electrical Ltd 021 738 408 info@mcgregorelctrical.co.nz www.mcgregorelectrical.co.nz — Advertising Feature

Carol says ultimately that the successes belong to all of the staff members in the company.

“Our work and awards are not possible without the loyalty of our team. We have strong staff retention and a very dedicated manager.

“Additionally, our son who is a lawyer and runs his own business, has made time to support the business and its development as has our daughter who often gives up her free time to organise work events for our staff.” CT

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www.canterburytoday.co.nz November/December 2017 | 49

Focus | Master Painters New Zealand Awards

Canterbury painters brush aside the competition Painters of Canterbury have proven themselves to be a cut above the rest at the recent 2017 New Zealand Master Painter Awards.

NZ Master Painters Canterbury president and G K Fyfe Ltd director, Gary Fyfe says it’s a good look for the Canterbury region. ”Canterbury had the most entries throughout New Zealand and had the most winning entries per capita.”

The standards were at an all-time high at this year’s event, making judging extremely difficult.

“The competition was very tight this year; a lot of the awards were only separated by a point,” Gary says.

“I had the chance to see a few of the jobs and they’re really, really good - I’d be happy to say they were mine.”

With more awards on offer at this years’ event compared to previous years, Gary says more people were encouraged to enter, but the number of entries each year has continued to grow regardless.

“There would have been around 30 categories this year,” he explains.

2017 Commercial Award Winners from Canterbury: New Exterior- Small to Medium - G K Fyfe Ltd New Exterior - Large - Switched On Property Maintenance New Interior - Large - Stripes Painting & Decorating Ltd Rework Exterior- Character - Frame Contracting Ltd Award winners: Gary Spence (Mitchell Decorating Ltd), Behar Ujkaj and Steve Robertson (Stripes Decorating Ltd), Grant Midgley (Chamlang Ltd), Gary Fyfe (GK Fyfe Ltd), Lindsay Newman (Newman Decorators Ltd), Jeremy wells and Mike Haami (Frame Contracting), and Darryl Giddens (Lakes Painting & Decorating Ltd)

Rework Interior – Character - Frame Contracting Ltd Specialty/Industrial Coatings - Ranger Specialist Coatings Intergrain Timber Rework - G K Fyfe Ltd 2017 Commercial Master Painter of the Year - Stripes Painting & Decorating Ltd

“Rather than just having a winner for each category, there are gold and silver awards handed out as well,” coupled with a certificate and bragging rights.

Of those who win gold awards. a supreme award is given to the crème de la crème of each category.

”Canterbury had the most entries throughout New Zealand and had the most winning entries per capita.”

Cantabrians, judging by the number of awards won, seem to have down to a fine art.

- Gary Fyfe

To register for next year, go to www.masterpainters.co.nz. CT

“It is something within the Master Painters’ group that everyone can aspire to achieve.”

The awards pay homage to the importance of an immaculately executed finish, something that

The NZ Master Painter Awards are held annually around Queens Birthday weekend.

"I encourage all Master Painters to enter, you've got to be in it to win it," Gary says.

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Focus | Champion Canterbury Business Awards

Manufacturers reign supreme at New Zealand’s largest business awards It was a clean sweep for the manufacturing industry as MARS Bioimaging Ltd and Original Foods Baking Co. took out The Press Supreme Awards at the Champion Canterbury Business Awards.

Some 1,200 people packed Horncastle Arena to enjoy Canterbury’s biggest night for business, marking the 15th year of the Champion Canterbury Business Awards at a night of celebration and inspiration.

and his relentless advocacy for business and communities in Canterbury noted during the special commendation award, were just some of the attributes highlighted in Peter’s career todate,” she said.

Medical technology innovators MARS Bioimaging Ltd took out the top award for small enterprise – The Press Champion Canterbury Supreme Original Foods Baking Co. won the Producer/Manufacturer Medium/Large Enterprise award, and The Press This year’s award-winners were determined Award - in addition to the Champion Producer / Champion Canterbury Supreme Medium/Large Enterprise Award. From left are: Boyd Warren (The Press), Jane Mayell from a pool of 156 entries by an expert panel (Original Foods), Mike Sproule (Original Foods), and Christchurch Mayor Lianne Dalziel Manufacturer small category and the Champion of 30 judges.

Innovation Award for their revolutionary diagnostic imaging.

The year’s special commendation was also Supreme Medium/Large Enterprise Award for “The judges were particularly impressed awarded to a surprised Peter Townsend. “Peter their product development, support of local “A truly exciting New Zealand innovation; blending with the collaborative nature of the project was recognised for his extraordinary contribution collaboration and digital platforms to provide both undertaken between CERN, the University of growers and farmers and use of real ingredients. to Christchurch, Canterbury and New Zealand Canterbury and the University of Otago to create state of the art technology for technicians along “For more than 26 years Original Foods Baking business sectors, and the wider community,” said with a safer and more accurate diagnosis for the world’s first commercial preclinical spectral Co has been a proud, 100 percent New Zealand Leeann Watson, director of Champion Canterbury patients,” Leeann said.

CT scanner,” she said. owned and operated, family business that Limited and general manager of the Canterbury continues to reinvest in Christchurch,” said Peter Original Foods Baking Co won the award “This organisation continues to expand Employers’ Chamber of Commerce.

Townsend, chairman of Champion Canterbury Canterbury’s strong reputation of health research for Producer/Manufacturer Medium/Large and production in Canterbury with the potential to Enterprise and was again rewarded at the end of Limited and CEO of the Canterbury Employers’ “Peter’s unwavering positivity, the leadership the night with The Press Champion Canterbury attract technical talent in the health tech sector.

Chamber of Commerce. he has shown through times of uncertainty The Awards recognise and celebrate business success and the night saw 14 awards presented.

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To read more on this award visit the awards website http://championcanterbury.org.nz

52 | November/December 2017 www.canterburytoday.co.nz

Focus | Champion Canterbury Business Awards Winners in alphabetical order

Peter Townsend humbly accepts his special commendation award. From left are: Gina Dellabarca (Westpac), Peter Townsend and Leeann Watson (The Canterbury Employers’ Chamber of Commerce)

“Not only do they do they support local growers and farmers, but they tell us their secret is real fresh ingredients where ever possible. A branding refresh to better reflect the brands characteristics along with a purpose built $10m production facility lays the foundation for an ambitious 15 percent growth plan,” Peter said.

“OFBC has clearly understood the critical importance of investment in product and people to elevate company competence and competitive advantage.”

The link between a prosperous business sector and a healthy community was also acknowledged on the night, with Trees for Canterbury winning the Community Impact Award for Small Enterprise and Aviva winning this year’s Community Impact Award for Medium/Large Enterprise.

“This year, the judges have been particularly impressed with the wide range of activities represented in the line-up of finalists,” Peter said.

“This clearly demonstrates that the Canterbury economy is a microcosm of the New Zealand economy, constituting a diverse but balanced business sector.

“It is exciting to see that the winners from both the small and large business sectors are involved in manufacturing which continues to be such a critical part of local economy,” he said. CT Chamber of Commerce 57 Kilmore Street Christchurch (03) 353 4160 info@championcanterbury.org.nz www.championcanterbury.org.nz — Advertising Feature

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Their products are dangerously good.

Aviva A specialist family and sexual violence agency supporting families and individuals to be free of Steve Murphy Ltd This privately-owned transport business violence, creating safer, more fulfilling futures. specialising in log and bulk cartage, prides itself on its innovation, systems management Balance Cargo A Canterbury-based International Freight and and processes.

Logistics company delivering superior import, The Coffee Workshop export and third-party logistics services.

Disrupting the traditional coffee supply model Lanocorp by developing unique technologies and A highly innovative and market responsive systems, that allow artisanal onsite coffee manufacturer, brand owner and international roasting for cafes and other coffee retailers. distributor of high quality natural skincare, haircare, bath and body products.

Trees for Canterbury Providing training for disadvantaged MARS Bioimaging community members while assisting with Selling the world’s first commercial preclinical the restoration of our local flora. spectral CT scanner that can produce colour x-ray images.

Welhaus Transforming the building industry with MTech Games Ltd their award winning, cutting-edge timber Created to explore and develop applications building system, used for residential and of virtual reality and video game technology commercial applications. for rehabilitation and medicine.

Onguard Ltd Designing world-first seismic anchoring technology that uses a unique, patented design to protect liquid storage tanks and their contents from earthquakes.

Willowbank A leader in tourism and operating for 43years, showcasing NZ’s best display of rare and endangered native and heritage species.

SUCCESS IS SWEETER WHEN IT’S SHARED

MARS Bioimaging took out the top award for small enterprise – The Press Champion Canterbury Supreme Award.

From left are: Boyd Warren (The Press), Pam Butler (MARS Bioimaging Ltd), Professor Phil Butler (MARS Bioimaging Ltd), and Christchurch Mayor Lianne Dalziel

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www.canterburytoday.co.nz November/December 2017 | 53

Focus | Aoraki Development

Timaru District offers best of both worlds… and then some Timaru, a port city in the southern Canterbury region of New Zealand, has so much to offer.

Its botanic gardens, landscaped piazza, clusters of cultural and sporting hotspots, and grand Victorian and Edwardian buildings all command attention, as does the beautiful centre piece that is Caroline Bay.

includes past chairman of the Aoraki Foundation, current trustee of the Aoraki MRI Trust, and also ASPECT Trust, which supports local athletes at New Zealand development and representative level.

But there is so much more to this district than meets the eye.

Additionally, Nigel is a Sport Canterbury board member, chairman of Scarlett Hydraulics and Advisory Board chairman at 100% Pure New Zealand Honey. This incredible level of commitment begs an important question - when does Nigel have time for sleep?

The city is the seat of the Tamara District which extends to Geraldine, Pleasant Point and Temuka - with a combined total population of 46,700.

Its many virtues are extolled and championed by the district’s economic development agency, Aoraki Development.

At the helm is Temuka-born Nigel Davenport, whose genuine love and enthusiasm for the district is palpable.

Hailing from a background predominantly in banking and finance, Nigel has a variety of experiences to bring to the role. His CV also

It’s a rhetorical question which elicits a warmhearted laugh from the Aoraki Development chief executive.

“It’s one of those things; I have been fortunate throughout my career, and it’s important I do what I can to give back to the community that has given my family and I so much over the years. That’s why I am enjoying this role at Aoraki Development so much.”

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Focus | Aoraki Development “We are also one of the most fibre-connected areas in the country. All this plus an enviable lifestyle where the best of natural New Zealand is right on our doorstep – one hour surf to snow.”

- Nigel Davenport

With the unbundling of Aoraki Business Development & Tourism, just over a year ago, which managed the district’s economic development, tourism and the Chamber of Commerce operations, Aoraki Development now operates as the highly focused economic development agency for the Timaru District.

At that time, Nigel was appointed chief executive of Aoraki Development, which is a Council Controlled Organisation (CCO), 100 percent owned by the District Council.

“We are committed to attracting new business and making Timaru a priority choice for them, as well as facilitating growth and opportunities for existing local businesses. Underpinning this is a stable workforce, and assisting local business and industry with the attraction and retention of the right people is one of our key roles.

“We have a relatively low unemployment rate compared to many parts of New Zealand.

As at June 2017, this was just 3.4 percent compared to the national average of 5 percent. This, coupled with a buoyant and growing local economy in need of more and more staff, presents us with a challenge, but one we are meeting head on with a variety of initiatives.

“The strength we have is the significant diversification and innovation of our local industries. Yes, we are a rural-servicing, provincial centre, but we have everything we need here, across manufacturing, education,

health, professional services and all the necessary infrastructure in between.

“We don’t experience the economic peaks and troughs like others do. For example, the softening of the dairy payout in recent times had some effect, but our GDP growth never went into the negative because of the inherent diversity and capability of our other industries.”

The district’s largest employment sector is food processing and manufacturing which employs 5,000 or 20 percent of the workforce.

Big brand names are certainly synonymous with the region - giants like DB Breweries,

Fonterra, McCain, Barkers, Sanford, Talleys, Silver Fern Farms and Alliance Group all have significant manufacturing facilities in the Timaru District.

“These and many other businesses are here for a reason - we are centrally located, globally connected via our thriving local port, and are well serviced by national rail, state highways, and an airport.

“We are also one of the most fibre-connected areas in the country. All this plus an enviable lifestyle where the best of natural New Zealand is right on our doorstep – one hour surf to snow.”>

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Focus | Aoraki Development Moving forward, Nigel says Aoraki Development is committed to acting on the information derived from the Labour Market Survey it undertook in 2016.

The survey revealed a number of focuses for local businesses around workforce, including managing seasonality, worker attraction, better utilisation of transferrable skills, and coordinated training.

In addition, an area of particular focus for Aoraki Development is connecting local business and industry to schools – their students, parents and teachers.

“Like others in provincial areas, our youth go through the schooling system and then maybe leave to go to university, head away overseas, or are attracted to the ‘bright lights of a big city’.

But they are such an important part of our future when it comes to economic growth and development “Exposing, educating and exciting them about local business and industry is essential. Couple this with the strong sense of social responsibility emanating from our businesses, to inform our youth about the roles and business opportunities

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I’m a strong advocate for having an appropriate work-life balance because it’s all about working to live not the other way round.

And what better place to do it that right here in the Timaru District?”

- Nigel Davenport

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“This involves telling the right story that resonates with our youth - helping them understand all of the possibilities that exist for career progression within local businesses.”

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Focus | South Canterbury Aero Club

Focus | Aoraki Development

Taking flight The South Canterbury Aero Club (SCAC) has seen a 33 percent growth in members in the last 12 months.

Chief instructor and club manager, Aaron Pearce puts this down to the club’s friendly atmosphere, the affordability of its lessons, and its excellent reputation for safety.

SCAC has members from 13 years old to retirement age. Aaron says the club actively encourages young people to take flying lessons and is pleased to see many older people choosing to learn to fly now that they have the time.

“Some of our older members have said flying is something they’ve always wanted to do, especially when they find out it’s no more expensive than taking up golf,” says Aaron.

He says depending on what the student wants to learn, lessons can range from $95 to $215, which is all inclusive, including the instructor, the plane and the fuel.

To do this, Aoraki Development has recently launched a Youth Transition Programme it created as a way to broker stronger relationships between youth and local business and industry.

This pilot programme has the endorsement and support of both the Canterbury Mayoral Forum and Ministry of Social Development with local secondary schools and other associated organisations seriously committed as well.

“As an example, we recently held a food processing and manufacturing sector day with onsite visits attended by nearly 50 local educators, with this followed by in excess of 100 students.”

The programme structure also includes facilitation of speaker series, individualised student transition plans, and ongoing industry sector and careers days.

“It is all about enhancing existing relationships by putting the student and their future at the centre of all we do. Fully informing our youth about their future career or further education options so they head into the next stage of their lives ‘eyes wide open’ is the top priority of this pilot programme.”

Nigel enthusiastically lists a wide range of benefits to living and working in the thriving Timaru District:

“Outstanding education choices, health services, sporting facilities and definitely more bang for your buck when it comes to housing options are huge pluses. We are such a great place to raise a family and with all we have going for us – the best of both worlds really why would you want to live anywhere else?

“We need to beat our chest and be a lot more vocal and visible when it comes to letting as many know as possible what a special part of New Zealand this is and all we can offer. I’m a strong advocate for having an appropriate work-life balance because it’s all about working to live not the other way round. And what better place to do it than right here in the Timaru District?”

Thinking of a fresh start and in search of new opportunities for you and your family? For more information visit www.aorakidevelopment.co.nz. CT

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The club has recently added new planes to offer wider options to its students. These are two Tomahawk trainers, a Piper Archer for cross country flying, and a Cessna 150.

The Cessna enables to club to now offer lessons in aerobatics and spinning.

SCAC prides itself in its exemplary safety record.

Aaron points out that the aircrafts are maintained to the highest standard by the club’s licensed aircraft engineers.

The licensed instructors are all trained to teach, and undergo regular relicensing on an annual basis.

The club has a large team competing at the regional competition in Balclutha in November, and will be hosting the Flying New Zealand Nationals and Australian Wings competition in February 2018.

Timaru Scenic Flights Seeing Aoraki Mount Cook from the air, taking a scenic flight over south Canterbury or chartering a private flight from Timaru to anywhere in New Zealand are among the services offered by Timaru Scenic Flights.

Soaring at 10,000ft in comfort over New Zealand’s highest peaks, the two-hour scenic flight over Mt Cook is only $699 for three people, and includes a commentary on the area and its history from the knowledgeable pilot.

Scenic flights over the south Canterbury area include a one hour 40-minute flight over the Mckenzie basin, taking in the glacial lakes Pukaki, Tekapo and Ohau, and a 30- minute flight over Timaru and the surrounding area.

Timaru Scenic Flights can also provide customised scenic flights and is available for charter.

Gift vouchers Both SCAC and Timaru Scenic Flights have gift vouchers available to introduce people to the excitement of flight. CT South Canterbury Aero Club PO Box 2134 Washdyke Timaru 03 688 2355 0508 Fly Timaru info@timaruscenicflights.com www.scaeroclub.co.nz — Advertising Feature

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www.canterburytoday.co.nz November/December 2017 | 57

Focus | Bowron Sheepskins

Absolute comfort There can be little more luxurious, soft and sensuous to the touch than a sheepskin rug.

The Bowron Sheepskin name is synonymous with the world’s finest sheepskin products and they have been handcrafted with pride in Woolston, Christchurch since 1879.

Back then two brothers, George and William Bowron, master tanners of Yorkshire, England, set sail for Christchurch in the young colony of New Zealand.

Aged only 24 and 23 respectively, they were to embark on a new life aiming to carve out their personal dream of developing and opening a tannery that would bear their name.

At the time, the population of Christchurch was a modest 30,000, but the surrounding province of Canterbury was considered to be the leading agricultural centre of New Zealand and was renowned for the quality of its sheep flocks.

Thanks to their business acumen and expertise in their trade, the brothers’ small tannery soon flourished in what was then a highly competitive tanning trade.

A characteristic of these energetic, forwardthinking and ambitious brothers was to forge ahead whatever the circumstances.

Indeed the legacy of the progressive-thinking founding brothers of Bowron Sheepskins has continued throughout the company’s history.

Innovation and ongoing improvements in The company can still make that claim today with technology, marketing and production are markets in Europe, the USA, Japan and other hallmarks of Bowron Sheepskins.

Asian countries.

“We do not rest on our laurels. We’re constantly The multi-national eco-friendly howewares group looking for ways to get better results from our tanning processes, while not forgetting our IKEA, is one of Bowron Sheepskins’ biggest heritage,” says Neil Shewan, business manager customers, buying many thousands of their rugs, cushions and seat covers every year. IKEA of Bowron Sheepskins. appreciates the consistently high quality of the “Using less water and fewer chemicals for a products, as well as the economically-prudent, reduced impact on the environment is very innovative and sustainable processes that are important to us and we know that this is what our used to produce them. customers expect.”

Their determination paid off and by the early part of the 20th century, Bowron’s could claim to be the largest woolskin tannery in the country.

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Focus | Bowron Sheepskins When the company was founded the Bowrons would have tanned hides by the traditional methods they learned while working in their father’s Yorkshire business.

is regarded as the benchmark process was introduced.

One of the most significant changes to this process came in the 1960s when research chemist Dr Robin Mann joined the company in response to a call for “someone who might be interested in taking over research and development”.

Known as the “Whitan (or white tanning) Process” this tanning method utilising leading edge chemistry, eliminates the conventional hazardous tanning agent chromium from most products, resulting in improved quality and significantly reduced environmental impact.

Bowrons were world leaders in this technique which is their elected method today.

It was a good career move for Robin Mann and for the company. Dr Mann progressed through the ranks to become managing director, a post he held for over 20 years.

With it they produce around two million finished skins each year from the lamb pelts they purchase direct from the country’s freezing works.

It was with robin Mann that R&D at Bowrons was seriously pushed forward. He developed an innovative new process for tanning lamb skins which still produced high quality leather and white wool, but much more economically.

“We are looking for reasonably fine wool – merino cross is ideal – with a 50–80mm staple length. The colour of the wool is also a critical criterion and it should have no damage.

While the skins are predominantly from New Zealand, we also purchase from Australia and the United Kingdom.”

This process was further improved over a number of years until in the 1990s what

With this optimum quality fibre Bowrons produce a range of products - from the signature “soft as a cloud” lamb skin rugs in various shapes and sizes, to throws, cushions and pet beds, car seat covers, baby cocoons, bean bag seats and specifically developed medical skins.

Bowron Sheepskins has experienced considerable change over its 138 years of operation, not least of which has been in its ownership – from the Bowron family to Waitaki NZR in the 1980s, Hatchi Sydney (a division of Maruhachi Mawata) until August 2017 and now Chinese company, Rich Development.

There have also been changes in the tannery buildings themselves. In 2002 the company invested some $17 million in a brand new tannery with state of the art technology.

www.lytteng.co.nz

“It’s very much a family culture. The guys like coming to work to be with their mates and to produce the products for which we have been renowned since 1879.” CT Bowron Sheepskins PO Box 19544 Woolston Christchurch 8241 (03) 384 2609 sales@bowron.co.nz www.bowron.co.nz

— Advertising Feature

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www.canterburytoday.co.nz November/December 2017 | 59

Focus | Master Electricians Excellence Awards 2017

Christchurch companies dominate Master Electricians excellence awards Exceptional Christchurch electrical projects have dominated the prizes at the Master Electricians Excellence Awards 2017.

Christchurch companies carried off the honours in three out of the six categories in a record year for entries, with a huge increase in entries from the Canterbury region.

Held every two years, they represent industry recognition of the very highest achievement of electrical contractors in applying innovative solutions and quality workmanship in challenging electrical projects.

Aotea Electric won the LCNZ Lighting Award for the stunning lighting at Christchurch Casino.

Judges praised Aotea Electric for its faultless completion of such a challenging project, noting, “you’ve illuminated Christchurch, and enlightened all of us”.

McGregor Electrical won the J.A. Russell Ltd Awards for its work on the Wilson’s Mill garden and venue near Kaiapoi.

McGregor Electrical was a finalist in two categories for the Wilson’s Mill garden.

“The awards are a great opportunity for businesses to showcase their workmanship and innovation, and be given the chance to compete with industry peers.”

- Master Electricians chief executive, Neville Simpson

Judges said described it as a “phenomenal and complex work – exemplifying the sole trader”.

Melray Electric won the Powerbase Major Contract Award for the new Clinical Services and Radiology Building at St George’s Hospital.

The Powerbase Major Contract Award is for projects over $1m, and Melray Electric team members’ previous experience of working in the medical sphere, and understanding of hospital operations, was vital to ensuring the project ran smoothly with minimal disruption to hospital services.

Master Electricians national president, Mike Barr at the awards ceremony held at Auckland’s Langham Hotel

Judges described the project as “First rate workmanship in a specialist area”.

before narrowing down the 18 finalists across six categories.

Master Electricians chief executive, Neville Simpson says there had been a record number of entries for the awards this year, with judges visiting a wide range of projects

“The awards are a great opportunity for businesses to showcase their workmanship and innovation, and be given the chance to compete with industry peers.” >

Large to Medium Scale Projects Electrical, Data, Security, Automation, Fit-outs and Programmed Maintenance

One company, multiple solutions.

ELECTRICAL • COMMUNICATIONS • SECURITY • AUTOMATION

Lighting Council NZ Award For Christchurch Casino

The brief for lighting designer Kevin Cawley was: “To attract customers to the Christchurch Casino and back to the Central City with light.

To enhance and give a vibrancy back to Victoria and Peterborough Streets.”

Aotea Electric were engaged as the installation contractors to make this dream a reality.

Phone: 03 365 9712 60 | November/December 2017 www.canterburytoday.co.nz

The challenges facing Aotea Electric to install a complete colour change lighting system in a working casino were overcome with careful planning and cohesive teamwork.

Light fittings were installed behind a light shield in order to respect the architectural integrity of the building.

Fully programmable for any event and controlled over wifi for ease of use for the casino’s staff.

Due to the challenges and end result of this project, Aotea Electric Canterbury were awarded the coveted Master Electricians Excellence Award for 2017 for the Casino Lighting Project.

www.aoteaelectric.co.nz

MELRAY ELECTRIC ELECTRICAL INSTALLATION ST GEORGES HOSPITAL FULL ELECTRICAL SERVICE RADIOLOGY SERVICES OPERATING THEATRES INTENSIVE CARE SUITES RECOVERY UNITS CLINICAL SERVICES HOSPITAL WARDS

CORE CRITICAL ELECTRICAL HOSPITAL SUPPLIES MAINTAINED

Innovative approach.

Outstanding outcome.

We are extremely proud to have been awarded one of the highest accolades in the industry – the Powerbase Major Contract Award for our electrical installation of St Georges Hospital, Stage Two. Wiring a hospital is no simple task.

When working on the full electrical install for the St Georges rebuild, our team had to take into account considerable complexities in a highrisk and sensitive environment.

To ensure a successful outcome we brought a range of innovations to the job. These included the first use of fire rated bus ducts in New Zealand as well as bespoke seismic frames.

To be recognised at the 2017 Master Electricians Excellence Award puts us among the best electrical contractors in New Zealand, trusted for delivering outstanding results on even the most technically demanding projects.

For exceptional electrical solutions, underpinned by quality workmanship and rigorous attention to detail, be sure to make Melray Electric your first call.

NEW TECHNOLOGY FIRE RATED ALUMINIUM 2500 AMPERE BUS DUCTS INSTALLED AND CRANED IN THROUGH THE ROOF

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Call 03 365 7077 www.melray.co.nz

Members of ECANZ Electrical Contractors Association of New Zealand

www.higgsconstruction.co.nz

Higgs Construction congratulate Melray Electric on winning the Powerbase Major Contract Award at the 2017 Master Electricians Excellence Award.

www.canterburytoday.co.nz November/December 2017 | 61

Focus | OneStaff

Focus | Master Electricians Excellence Awards 2017 Electrical contractor EIS, which has branches in Christchurch, Timaru and Invercargill, took top honours for its work on Project Shotover - the upgrade of Queenstown’s wastewater treatment plant.

EIS had taken three out of 18 finalist spots for the full design and build service for the electrical and automation components of the state-of-the-art plant.

It was named as winner of the Skills Industrial Automation Award and the overall Master Electricians Excellence Award, which exemplifies excellence in the electrical industry.

Judges said of the project, “In every area there was exceptional planning, workmanship, innovation, and initiative – all attributes displaying and exemplifying excellence”.

Exceptional electrical projects from across the country were also honoured at the awards ceremony held at Auckland’s Langham Hotel.

billion. Members employ around 6,000 electrical workers.

Members operating under the Master Electricians brand can safeguard the quality of their workmanship, providing extra assurance to customers.

As New Zealand’s only electrical contracting trade organisation, Master Electricians work with the government, regulatory bodies, industry stakeholders and the public over a wide range of issues on behalf of its members.

It has over 1100 members, whose total annual combined sales are in excess of $1 billion. Its members employ around 6,000 electrical workers.

The organisation of course thanks all its Excellence Awards sponsors: Etco, J.A. Russell, Ideal Electrical Suppliers, Powerbase, The Skills Organisation, Lighting Council New Zealand, Corys Electrical, Marsh and Z Energy. CT

Titirangi-based STS Electrical won the Ideal Electrical Suppliers Medium Contract Awards for the spectacular lighting for Auckland’s Whoa! Studios family experience.

Blenheim-based Advanced Electrical won the Corys Electrical Energy Efficiency Award for its ground-breaking work on an exceptional new ‘energy neutral’ home on the Marlborough Ridge Estate.

About the organisation

Master Electricians is the professional trade organisation for electrical contracting businesses in New Zealand.

It has more than 1,100 members, whose total annual combined sales are in excess of $1

Master Electricians Metro Thorndon Building 220a Thorndon Quay Wellington (04) 494 1540 0800 506 688 admin@masterelectricians.org.nz www.masterelectricians.org.nz — Advertising Feature

OneStaff’s state of the art HQ New Zealand’s leading industrial and construction recruitment agency, OneStaff, now has the head office to match its nationwide presence.

Developed in Christchurch in 1997, OneStaff’s continued expansion has led to the point where it now operates in more than 10 locations throughout the country including, Auckland, Hamilton, Rotorua, Wellington, Nelson, Queenstown, and Dunedin – to name a few.

“With substantial growth nationwide, we required a larger space and have committed to keeping head office in central Christchurch,” says Canterbury’s operations manager, Darryl Blockley.

OneStaff can now be found in the heart of the city in, what is now, a lively hub on Manchester Street. The new office is not only conveniently located, but it undoubtedly reflects their renowned service.

Christchurch’s ongoing construction and developments.

There is a great look and feel about the building, Darryl says.

OneStaff maintain their mantra of striving to be the preferred recruitment agency for candidates and clients in New Zealand.

They do this through delivery of innovative and exceptional service, and now coupled with Darryl says the new building is purpose built to their brand new purpose-built facility and stateincorporate the OneStaff head office and the very of-the-art software, the level of offerings can busy Canterbury operations office, which has only be exceeded. CT more than 5,000 visitors per year.

Its trademark blue and white signage stands out OneStaff, Christchurch Level 1 in the distance, creating a visible presence that 73 Manchester Street projects its position in a bustling and vibrant Christchurch corner of the city.

(03) 377 3992 Linked to public transport and cycle darryl.blockley@onestaff.co.nz ways, it offers a heightened level of accessibility www.onestaff.co.nz and is a fantastic meeting point in the hub of — Advertising Feature

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62 | November/December 2017 www.canterburytoday.co.nz

2017 WINNERS

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

Master Electricians Excellence Award

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Focus | Christchurch Justice & Emergency Services Precinct

An investment in the future of Christchurch and Canterbury The Justice & Emergency Services Precinct is a $300 million investment by the Government into the regeneration of Christchurch.

The Precinct’s design and build has been managed by the Ministry of Justice. It features 19 courtrooms, the Christchurch Central Police Station, the co-location of the St John Clinical Control Centre with the Police and Fire 111 Communications Centre, an Emergency Operations Centre, and a joint custodial facility.

From 20 November, the Ministry will be offering all its Christchurch services – including courts and tribunals – from the new Precinct. It is anticipated other agencies including New Zealand Police will begin operating from the site in early 2018. An estimated 2,000 people will work in or use the Precinct daily.

Precinct agencies

The following agencies will be housed in the Precinct: • Ministry of Justice • New Zealand Police • Department of Corrections • Fire and Emergency New Zealand • St John New Zealand • Ministry of Civil Defence and Emergency Management • Canterbury Civil Defence and Emergency Management Group

The Justice & Emergency Services Precinct is bordered by Lichfield, Durham and Tuam streets. Image supplied by Pam Carmichael

• Christchurch City Council - Civil Defence and Emergency Management.

The judiciary will also be housed in the Precinct, in a way that recognises and ensures its constitutional independence.

Design and construction Spanning 42,000sqm in the central city block bordered by Tuam, Durham and Lichfield streets, the Precinct consists of three buildings including the Justice Building, Emergency Services Building and a carpark for operational vehicles.

The Precinct was designed by a consortium led by Warren & Mahoney, with Cox and Opus Architecture. It has been built by Fletcher Construction.

Justice services Since the earthquakes of 2011, the Ministry of Justice has worked in several locations across the city to ensure its services were available for Cantabrians.

The Ministry of Justice also partnered with Ngai Tuahuriri (Matapopore Charitable Trust) to identify Moving into the Precinct presents an opportunity opportunities for cultural acknowledgment to work in an environment that is fit for purpose. through design within the Precinct.

Artwork concepts including the traditional clock, or kakahu, on the front of the operational carpark were developed by Ngai Tahu artists Lonnie Hutchinson and Fayne Robinson.

The facility provides full court services for Christchurch and the wider Canterbury region.

It has the capacity to meet changing demands for these services in the future. >

PHONE: 03 384 4524

WWW.PROMETAL.CO.NZ

We are proud to have manufactured the Ngai Tahu “Kakahu” façade for Fletcher Construction and the Ministry of Justice.

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BRINGING THE DESIGNS OF ENGINEERS, ARTISTS AND ARCHITECTS TO REALITY

Ecology | Landscape Architecture | Planning Landscape Planning | Urban Design | Cultural Advisory

For all commercial & residential joinery contact JB Joinery Ltd Proud to be a part of the Justice Precinct Build JB Joinery Ltd, 18 Hands Road, Addington Ph 03 338 4159 Fx 03 338 9998 PO Box 6062, Christchurch www.jbjoinery.co.nz

NO JOB TOO BIG OR SMALL www.canterburytoday.co.nz November/December 2017 | 63

Focus | Christchurch Justice & Emergency Services Precinct Technology will play a central role in delivering better services. The use of quality audio visual communications equipment will enhance the justice process.

Emergency Operations Centre A flagship initiative within the Precinct is the establishment of the Emergency Operations Centre.

This centre is a New Zealand first and will provide a dedicated operational control centre for emergency service agencies to manage local and regional incidents.

The Precinct has been built to withstand seismic events and contains special resiliency features to enable the Emergency Operations Centre and 111 Call Centre to continue operating in a major emergency, including a back-up power generator, 100,000 litres of potable water and 100,000 litres of sewage storage.

Building facts • 3 buildings • 5 levels • 1,000 staff • 1,000 daily visitors • 19 courtrooms • 42,000sqm of floor space • 1,150 people working on site during peak construction • 72+ hours emergency operations resilience.

72 hour resilience • Stored potable water: 100,000 litres • Sprinkler water storage: 110,000 litres • Emergency sewer: 100,000 litres

South Island 111 emergency services are located adjacent to the Emergency Operations Centre for seamless collaboration. This will be the first time that the St John Clinical Control Centre and Police and Fire South Communication services have been co-located. CT

• 2 hour battery power supply

Christchurch Justice and Emergency Services Precinct www.justice.govt.nz

• Overflow into the justice building in an emergency.

• 2 Generators: Ability to connect another • Diesel tanks: 40,000 litres • Entire Emergency Services building on back up services

— Advertising Feature

As a dedicated wall and ceiling subcontractor Alpha Interiors can provide the most effective, comprehensive product combinations.

The eight metre high kakahu (traditional feather cloak) on the front of the Precinct’s operational carpark is inspired by the endangered Kakapo parrot. Image supplied by Pam Carmichael

www.alphainteriors.co.nz

Call now 03 365 9284

TEAMWORK, SAFETY, SERVICE We work hard to deliver the best outcomes for our clients.

FIXED STEEL SCAFFOLDING • WEATHERPROOFING/CONTAINMENT PROPPING • SWINGING STAGES • EVENTS • MOBILE SCAFFOLDS

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WELLINGTON / CHRISTCHURCH / TIMARU / DUNEDIN / HAMILTON

We did this job justice.

And that’s MINT. 64 | November/December 2017 www.canterburytoday.co.nz

www.m-int.co.nz

Focus | ENI Engineering

An extraordinary achievement The exemplary work of sheet metal manufacturer ENI Engineering has pride of place in multiple iconic locations around Christchurch.

At the Margaret Mahy Family Park, it offers reprieve from the sun for the littlest members of our society and their families in the form of striking shade sails and a sheltered BBQ structure.

It also appears in streetscape features throughout the CBD as well as in corten steel planters in the Forest of Memories in Evolution Square and the Innovation Precinct. Needless to say, this is a business right at the heart of transforming a broken landscape and helping it to fulfil its ultimate potential.

Established in 1993 by John Down, ENI Engineering has long been synonymous with excellence and innovation in the field of sheet metal fabrication and its richly-deserved reputation and impressive portfolio reflects this fact.

“Three months ago we were proud to achieve Approved Applicator status for our powder coated materials, which gives us the ability to offer a 20 year guarantee of our work through the Dulux brand and name.”

- John Down

It has comprehensive capabilities - CAD services, laser profile cutting, punching, folding, powder coating, roto-molding, fabrication and welding, assembly and fastening insertion - all of which benefit from cutting-edge technological infrastructure.

Attributing ENI Engineering’s longevity and success to its greatest asset - its staff - and the commitment to cultivating a culture that promotes democratic participation, idea generation, extensive training and superior customer service, John is rightly proud of the With 24 years at the helm of his business, John’s business’ unwavering commitment to always dedication to the sheetmetal industry is palpable, striving for improvement. having entered the profession as an apprentice, working his way up through various management It is the latter which inspired ENI Engineering to positions to acquire knowledge and experience pursue a new string to its professional bow - one before going out on his own. that only two other businesses in the South Island can lay claim to - Dulux NZ Approved Humble and hardworking, John’s determination Applicator status. and strategic mind have kept the business resilient and ensured it is ever-evolving.

John explains, “Previously we had achieved He relocated the firm to a purpose-built QNET accreditation for our powder coating facility six years ago to accommodate its plant granted by Dulux Powder & Industrial burgeoning workload.

Coating Supplies. >

Dulux Powder & Industrial Coatings, congratulate ENI Engineering on their achievement of Dulux Powder Coating Registered Applicator status, a quality investment in the future.

CNATTD17

For all your steel and related product solutions Steel & Tube are proud to be a supplier of a wide range of steel products to ENI Engineering for over a decade. www.steelandtube.co.nz Find out more about our products, contact us today on 0800 478 335

Dulux Powder & Industrial Coatings 31B Hillside Road Glenfield, Auckland Ph: 09 441 8244 or visit our web site www.duluxpowdercoatings.co.nz

Leading Supplier of Non-Ferrous Metals & Engineering Steels

0800 255 638

www.wmetals.co.nz ALUMINIUM | BRASS | COPPER | STAINLESS | STEEL

67

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years

1950 www.canterburytoday.co.nz November/December 2017 | 65

Goods & Services | ENI Engineering “Three months ago we were proud to achieve Approved Applicator status for our powder coated materials, which gives us the ability to offer a 20 year guarantee of our work through the Dulux brand and name.”

Adherence to very stringent, regulated controls is paramount to achieve this status with an exact procedure to be observed, from preparation through to application, documentation and testing.

Registered applicators are subjected to regular audits to ensure continued compliance to procedure. As a result of the audits, the applicator is recertified, or in the case of noncompliance, is issued with actions designed to correct the non-compliance.

“We had to upgrade our treatment plant to ensure we were consistent with our processes and in the delivery of every product. Dulux conducts its checks on a regular basis and we are also responsible for sending samples away to Auckland for testing.”

INEX Metals Ltd provide a range of aluminium products and services to the manufacturing and fabrication industries throughout the NZ and Pacific markets.

Specialists in Aluminium Manufacturing custom made extruded products/profiles.

Stocking a comprehensive range of standard extrusions, sheet, coil and plate.

Providing an indent service for non standard and hard to get aluminium products.

Ph: 03 341 5402 | F: 03 341 5404 E: ch.sales@inexmetals.co.nz 118 Wigram Road, Sockburn, Christchurch www.inexmetals.co.nz

ENI Engineering’s first project involving its approved applicator status was significant - cladding on the University of Canterbury’s Engineering Department.

Looking towards the future, John says the business is excited to be part of an industry with lots of different challenges and new opportunities.

“Our focus will remain on continuing to service the clients we have exceptionally well, and to continue enjoying the growth we are experiencing.

“We see ourselves expanding and moving into new geographies outside of Christchurch perhaps even into the rest of New Zealand.” CT ENI Engineering 18 Produce Place Islington Christchurch (03) 349 7052 www.enieng.co.nz

— Advertising Feature

PPG are proud to support ENI Engineering

Within the Pacific region Chemetall offers national coverage through our team of fully trained and knowledgeable representatives.

Superior products and support to meet today’s high standards.

Phone: 09 820 3888 Email: nzadmin@chemetall.com Vist us at: www.chemetall.co.nz

66 | November/December 2017 www.canterburytoday.co.nz

NZ RECRUIT IS DESIGNED TO PROVIDE YOUR COMPANY WITH ALL ITS RECRUITMENT SOLUTIONS. Developing extensive knowledge during years of recruitment and sales, both in the UK and New Zealand, we wanted to bring this platform and provide a service to help and develop your recruitment needs.

We understand that sometimes you need an extra pair of hands to help for a few days or a few weeks; not a problem, we can provide both short and long term solutions to help your company during those busier times.

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NZ Recruit is offering services to help reach and fill your current vacancies by advertising your current jobs on Seek , Trademe and Myjobspace, also by expanding your reach through social media. Not only can NZ Recruit offer advertising services, we will ensure applicants are contacted accordingly.

Communication is key. We can help write your advert, screen and prepare for interviews. What takes your time and puts pressure on you; we can help manage.

Building long-term working relationships is essential to us both, understanding your business and your recruitment needs.

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WE ARE DEDICATED TO THE SAFETY OF YOUR STAFF, CONTRACTORS AND THE PUBLIC.

So, as a local company servicing Cantabrians in the re-build of Christchurch, we are committed to the safety of your staff.

And when you deal with us you’re dealing with the owner, which means you receive a superior and speedy service – every time.

Our extensive construction knowledge ensures we understand local compliance issues and we realise how critical your deadlines are and we guarantee to be on time – check out our Secureguarantee.

Secureguarantee • We guarantee to beat any written quote by 10% • We guarantee to return all quotes within 48 hours otherwise you will receive the first week rental FREE of charge! * Terms and conditions apply to the Secureguarantee

By using Securefence and scaffold you can rest assured that your objectives of safety, cost and meeting deadlines are of paramount importance.

All our equipment is rigorously tested to the highest of standards.

Securescaffold covers all NEW Worksafe working height requirements providing fall protection for builders, painters, home handyman and roofers on new and existing home constructions.

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With more than 50 years’ experience in the construction sector we are well aware of the needs of the industry. This means we realise how important the safety of your best asset – your staff – is to you and your company’s future.

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49 Montgomery Crescent, Upper Hutt, Wellington | 2 Ivan Jamieson Place, Christchurch Airport, Christchurch 8053, NZ