Canterbury Today Issue 117

Issue 117 | February/March 2013

Food

for thought

How Continental now caters to Canterbury’s altered hospitality landscape Happy days Creating a healthy working environment

Simple steps for business success Common SME mistakes and how to avoid them

Staying ahead of the game How to get organised and stay organised

Laying down the law Navigating the employment law minefield

RR nds a s u o h T orth w s r a l l of do r Rewards e of Readhis issue! in t tails for de

Dare to dream Business guru Michael Gerber brings his entrepreneurial vision down under

age 4

See p

News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property | Sustainability | Export | Transport | Retail | Solutions | ISSN 1174-9520

THE RIGHT TIME, THE RIGHT ADVICE Were you thinking of investing in property last year but didn’t take the first step?

Welcome to 2013 – it’s a new year and a fresh start, the perfect time to make your move.

There’s always doubt and uncertainty attached to a new investment, but Nikki Connors thinks she can assuage your fears.

THERE ARE ONLY three ways to fail in property investment: 1) The wrong legal structure, 2) The wrong financial structure, and 3) The wrong property. It’s as simple as that. If you understand the as well as the benefits of this hugely satisfying form of investment, you are that much closer to becoming a successful investor.

Yes, we New Zealanders do love property – and why shouldn’t we? If we take a long-term view to our investment then we are no longer at the mercy of a fluctuating market. By minimising each of the three ways you can fail, you maximise your chances of having an investment that offers you a good, solid future capital gain.

All that, without compromising your ongoing personal cash flow and without jeopardising your home and everything for which you have worked.

THE RIGHT FINANCIAL STRUCTURE No cash deposit? Looking to utilise equity in your home? If so, it is important that the investment property only needs a minimum deposit of about 10%. This means that the profile of the property has to match your bank’s criteria.

Consequently, you need to choose a bank that can loan 90% of the purchase price. That way you are not tying up your home’s equity and you not putting your home at undue risk. Also if there is a top-up needed from you on this property over its lifetime, you need to ensure it is an amount that you can easily afford. If you have to think about whether you can afford to buy the next cup of coffee then this is not the right property for you. Look at how your own home mortgage is structured and whether the mortgage you are paying is as efficient as it can be. Sounds daunting? Don’t worry; Propellor has the expertise to ensure you have the right advice – this is part of our service.

THE RIGHT LEGAL STRUCTURE

THE RIGHT ADVICE

Having the right legal structures in place can literally be the saving of your home in the future. It is important that all you have built up is protected. By putting your home in a trust and your investment property in a separate entity, your home is protected. Plus, you receive all the tax benefits from the investment property that you are legally entitled to – without difficulty and as you get paid. At Propellor we organise this for you too.

Propellor has helped many hundreds of New Zealanders – and clients around the world – secure their future and pay off their home mortgages in less than half the time. That’s because: • Propellor is completely independent of any developer and development, and, • We do not buy and on-sell property, So we are able to scour the country for what we believe to be good solid investment propositions for our clients.

Plus, we perform our own due diligence on all the properties we recommend.

THE RIGHT PROPERTY Many clients have come into see me for advice to start the investment process again after getting into major difficulties in the past. The majority of the time their problems stemmed from choosing the wrong investment property.

If, like me, you want to be a passive investor who can walk away from the investment then an old, cheap do-up is not for you. What can start out as being a cash flow positive proposition can quickly turn into a nightmare the moment the roof has to be repaired or the wiring has to be updated.

You should not have to worry about maintenance and repair issues. That is the reason Propellor only recommends new brick and tile, concrete block or tilt slab properties.

Buying a property because of its propinquity to your own home is another trap for new players.

The location is irrelevant provided the price is right, with the right rental ratio and in an area with demonstrable and measurable growth. The area has to have a high rental demand as well as planned infrastructure to ensure its future on saleability. Ask yourself: Who are the prospective tenants that the area and the property will attract?

When we meet with you and understand your situation we then put together a strategy that is tailored to your personal and financial profile and select properties to match this. You see full cash flow projections on these properties so that you know exactly what the outgoing and income will be over a 10-year period. We also organise tenancy on your behalf on settlement. If you are a new investor we particularly look for properties with guaranteed rentals for you so as to reduce your risk even further.

So what are you waiting for? It’s a new year a new mindset and a new way of thinking. Don’t be another year older and another year closer to an uncertain future. Propellor has hundreds of satisfied clients who are looking forward to an independent financial future – and our services to you are completely free.

Nikki Connors is Principal of Propellor Property Investments and well known New Zealand media commentator on investment property.

Nikki is also a Registered Financial Advisor.

To find out more about Propellor Property Investments call 0800WEALTH or go to: www.propellorproperties.co.nz

Issue 117 February/March 2013

In this issue...

Viewpoints

Features

In Business

6 | Goal setting

12 | Local moves

22 | Rebuilding Christchurch

Making changes stick

Businesses have a role to play in accessibility

Advanced Personnel, Xona’s Briscoes rebuild, Geoscience Engineering, Luneys property development, Robinson Seismic, Christchurch Ready Mix Concrete, Apollo Projects quick police station rebuild, Wilson and Hill Architects, Conqueror Doors and Products, Cornerstone Building Systems, Arrow International, Module NZ and the HIVE, plus Hiab Services

6 | Management

16 | Cover story

Why mentoring benefits everyone

7 | Governance Rebuilding through effective collaboration

7 | Legal Canterbury Today

Issue 117

14,343

Facts and fallacies surrounding trademarks

8 | HR

ABC circulation as at 31/12/12

www.canterburytoday.co.nz

David Webb of PPB Advisory on the common mistakes SME owners make, how to turn business around and the importance of planning and strategy

AUCKLAND OFFICE

8 | Strategies

Level 14 57 Fort Street Auckland 1010

Growing a business is the same as building a house

9 | Working life Good office design makes good sense

GENERAL MANAGER

9 | Online

Rebecca Harris

Does your website look good on mobile?

OPERATIONS MANAGER Di Barclay

10 | Tech

ADMINISTRATION

The free smartphone app launched to help warn consumers about dodgy products

Kylie Moore Kelly Allen Rachel Cooper Jade Haylett Stacey Coy

ADMIN MANAGER

10 | Events diary

Miranda Telfer Rob Cochrane Melissa Sinclair Kent Caddick Melissa Kala Mogens Petersen Verne Williams Stuart Gunn George Ziegler

SALES EXECUTIVES

Grant Williams Anthony Patrickson Peter Black Clive Greenwood Evaon Watkins Steve Dando

NEWSROOM Jonathon Taylor Karen Pasco Davina Richards Melinda Collins Marie Sherry Phone: Fax: Email:

EDITOR JOURNALISTS

03 961 5050 0800 555 054 editor@academy.net.nz

PRODUCTION Caroline Duke Carolynne Brown Sarah Betman Jenna Day Jarred Shakespeare Janelle Pike

PRODUCTION MANAGER PRODUCTION CO-ORDINATOR DESIGNERS

RR Reader rewards in this issue…

Phone:

03 940 4732

Fax: Email:

0800 555 054 production@academy.net.nz

85 | Initiatives

52 | Laying down the law Navigating the employment law minefield

54 | Dare to dream Business guru Michael Gerber brings his entrepreneurial vision down under

68 | Lifestyles Cool lights, blue sued shoes, a friend for your face, designer tents, Apple’s latest and greatest, a not so serious seat, terrific turntable and a brew for the season

88 | Triple treat Three French Polynesian destinations – one budget, another mid-range, and one to blow the bank

• Get a free case of wine from myjobspace.co.nz on page 19

90 | Property

• Win back the cost of your new roof with Colorsteel’s roof shout on page 47

Olly Newland asks 10 questions about Labour’s proposed 100,000 cheap houses in 10 years

• Grab a free sample pack of Canidae all natural dog food on page 53

100 | Business tips

• Get a free extra filter with your new Filtered SafeBottle on page 89 • Slash your next bill by 10 percent at Bishopdale Automotive on page 118

71 | Focus

How getting organised and staying organised is worth its weight in gold

• Buy two SafeBottles and get a third free on page page 15

• Receive 10 percent off a case of Bannock Brae Estate wine on page 64

Dux Dine, The China Kitchen, Gorilla Eatery, Café Lumes, Opawa Bakery and Café, Bannock Brae Estate, The Curator’s House, St Germain, The Beach Café and Steviez Café

21 | Staying ahead of the game

Growing a retail business with no shop frontage

Cover photo by Kelly Shakespeare Photography - www.kellyshakespeare.co.nz

56 | Hospitality

The Herbal Dispensary Aoraki Smokehouse Salmon, Kennett Crafted Jewels, The Cook Shop and Allan Scott Family Winemakers

55 | Virtual companies

Find out what’s on near you

SALES & ADVERTISING

Creating a healthy working environment

20 | Simple steps for business success

Academy House 47B Birmingham Drive Middleton PO Box 1879 Christchurch Gary Collins

18 | Happy days

Employment options for increasing your workforce

HEAD OFFICE

MANAGING DIRECTOR

The biggest player in the mainland’s hospitality game, Continental, on how the family business now caters to Canterbury’s altered landscape

Cosy Dome and Ahipara Travel

91 | Property and Construction Kitchens Direct and Shearmac Aluminium

96 | Business Development Conferences and teambuilding, Gravure Packaging and K9 Natural pet foods

102 | Goods and Services MWF Manufacturing, A Woman’s Touch, Pure Hair and Body , Jayco Canterbury Caravan Court, The Beauty Parlour, Avon Framing Supplies and The Light Site

117 | Transport and Motoring Christchurch International Airport and Bishopdale Automotive

92

What business leaders can learn from private equity firms

116 | Motoring Suzuki’s crossover concept and Holden’s Trax

121 | Been seen Cool faces at all the right places

86

KNOWLEDGE FOR GROWING BUSINESS SINCE 1985

Disclaimer: This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services.

A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2012 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

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ANNOUNCES REBUILD SCHEDULE IAG has provided further certainty for earthquake affected customers, confirming when in the next two years all residential property reinstatements will begin – with the last scheduled to start no later than the last quarter of 2014.

IAG’s residential rebuild and repair programme involves 1,700 rebuilds and 3,000 major (overcap) repairs worth more than $100,000. IAG aims to complete the programme by December 2015.

IAG Executive General Manager Canterbury Recovery, Dean MacGregor says IAG had met its target of confirming for their customers by 20 December whether their home is economic to repair, or will need to be rebuilt and, as a next step, had confirmed which quarter of 2013 or 2014 the reinstatement of their property would begin.

There was some capacity in the programme for customers to swap dates if scheduled dates did not suit. Work would begin with planning and consenting, before construction started. Customers progressing in the first quarter of 2013 had been called by their IAG Claims Case Manager to ensure they could progress.

“The rebuild and repair determination is based on assessments conducted to date.

With additional information, such as geotechnical analysis, it is anticipated there will be some cases where a repair may become a rebuild,” MacGregor says.

IAG has prioritised its worst-affected customers, with uninhabitable properties first, then based on criteria similar to that used by the Red Cross. It is envisaged worst affected customers will be resolved or well into the build phase during 2013.

Remaining red zone home owners reinstating their properties with IAG, but yet to choose a settlement, can enter the programme when it suits them.

TC3 properties had been confirmed as rebuilds or repairs based on assessments of the above ground structure, using standardised foundation costs. When geotechnical drilling and analysis was needed, it is being scheduled in parallel with the reinstatement programme to ensure the necessary information would be available when work on a property was scheduled to begin.

“We’ve been working hard for the last two years to gather the information to be able to build this programme. With 35,000 claims covering 18,000 residential properties, it has been a significant undertaking, but it’s very encouraging to now be talking to customers about when their work will begin, and working with them to progress the reinstatement of their properties,” he says.

“Providing clarity for customers has been IAG’s primary focus. We held Customer Community Forums in November and December last year, inviting all our customers with overcap earthquake claims to attend. Around 650 attended these customer forums, where we outlined IAG’s rebuild and repair programme and how we are dealing with some of the more complex issues, such as TC3 foundation designs, land damage settlements and retaining walls on the Port Hills.

“Customers also had the opportunity to ask questions and gain clarity around topics of interest to them as part of considering their settlement options and what they could do to help progress their claims.”

New builds average about 42 weeks, with 20 weeks spent on pre-construction, planning and consenting, with 22 weeks working on site. Repairs average about 38 weeks, depending on the repair. At peak, the programme will deliver 85 new homes a month, and 150 major repairs.

“We are making good progress. IAG has already assisted 900 customers to purchase a new home. IAG completed 100 new homes by Christmas 2012 and will complete 500 by July 2013. IAG has completed 50 major home repairs and will have completed 450 by July 2013. It has about 600 new builds and 600 major repairs in progress right now.

Late last year IAG also wrote to all customers with non-EQC claims – where their main claim for house and outbuildings is being managed by EQC and their claim for footpaths, driveways, fences and other non-EQC covered property is being managed by IAG. With close to 5,000 non-EQC claims either already settled or due to be settled shortly, and IAG completing about 1,000 assessments a month, IAG is well on target to complete its non-EQC programme by end of 2014.

“IAG has consistently lead rebuild activity, with data (excluding Fletchers) showing IAG rebuild and repair activity is ahead of its market share. At one point IAG was leading half of all rebuild and repair activity (excluding Fletchers), though this gap has narrowed as other insurers’ rebuild activity has increased,” MacGregor says.

IAG trades under the NZI, AMI, Lantern and State Insurance brands and underwrites general insurance business for some of the country’s leading financial institutions.

Viewpoint | Goal Setting/Management

Making changes stick

Karen Degen is a consultant specialising in the psychology behind business success.

Email: karen@setfree.co.nz or visit www.setfree.co.nz

According to statistics only eight percent of people are successful in achieving New Year’s resolutions.

Not only are 92 percent of resolutions broken, but according to research printed in the Journal of Clinical Psychology, 25 percent of them are broken in the first week.

The top five New Year’s resolutions are: 1.

Stop smoking

2.

Lose weight

3.

Get fit

4.

Save more/spend less

5.

Enjoy life more.

There are a number of reasons why resolutions are not kept. The first of these is not having a plan. business plans to give us a step by step process and a path to follow, because without one we are just guessing and hoping. A good business plan also assesses potential threats and challenges Making a written plan for achieving any resolution is just as important. A study done

by Harvard Business School found that 83 percent of the population had no goals, 14 percent had goals but they were not written down, and only three percent of people had clearly defined written goals.It found the people who had clearly defined written goals earned an astounding 10 times more income than those with no goals.

The second reason many people don’t achieve is because they don’t address the emotional contributors. Smoking for instance is well known to alleviate stress and dampen down uncomfortable thoughts and feelings. To stop smoking without addressing the reasons why you ‘need’ to smoke will likely result in failure.

It is the same with overeating. Using food to ‘eat your emotions’ is often unconscious, but has similar drivers to smoking, alcohol or drug use. The only way to be permanently free from these addictions is to address the emotional drivers behind them.

People usually start off feeling enthusiastic and motivated after making a resolution, but then it seems that the brakes go on.

Willpower and conscious effort may have an impact, but only for short bursts, rarely for the long term. That is because the brain is not very effective at modifying our habits.

To make any permanent change we need to address these habits where they live: in our subconscious mind. The subconscious mind is in control most of the time and is incredibly powerful. Depending on which doctor you listen to, it’s somewhere between 1,000 times and 1,000,000 times more powerful than the conscious mind and makes up at least 95 percent of our brain.

Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited. www.vincentnugent.co.nz

There is a current trend in business toward more activity in coaching and mentoring whether at a senior executive level or for all levels of employees.

They will benefit through developing their current skills, learning new skills, gaining improved insight into their work, their organisation and themselves, obtaining unbiased support and opinion, gaining fresh perspectives, and getting advice , suggestions and options.

It is becoming increasingly recognised as a valid and important component in employee development and motivation. Many organisations are now seeing the fruits of their endeavours through participation in the process.

If a person wants to be coached or mentored then they should meet with the coach or mentor regularly and this could be weekly or monthly.

Unless the programs running there are changed, it is likely that attempts to change your habits will not succeed. Changing subconscious programs will often require professional help.

In coaching, the coach sets the goals, sees how you are doing and works alongside you to gain the skills you need. With mentoring it is very much more a “listening” environment for the mentor.

Statistics back up this understanding that willpower alone is not enough. One study of new gym goers showed that 80 percent of them had dropped out within eight weeks.

Mentors are usually regarded by the person being mentored (the mentee) as being wise or particularly experienced in their fields and they are perceived as a confidant.

Achieving goals requires commitment. If you really are committed then share your resolution with others.

At its broadest definition, a mentoring program is a formal relationship between a mentor and a mentee, in which the mentor helps the mentee achieve clearly defined goals. Simply put, mentoring is the process in which people help others set important goals and develop the skills to reach them.

If you are not making progress, don’t allow the goal to just fade away. Figure out what you need to do to accomplish it. You may need the help of a professional to analyze why the goal is not being met.Suggestions for achieving your goals: • Write your resolution down • Write up a plan on how you will achieve it and how you will overcome challenges • Don’t rely on willpower alone because the conscious mind is not in control.

Get professional help to change your subconscious programs • Commit fully to achieving them • Tell others - speak about your resolutions and your commitment to them • Review your progress regularly and seek help if you are not making progress.

The most important part of a resolution is not the making of it, but the action taken.

In the words of Tony Robbins “a real decision is measured by the fact that you’ve taken new action. If there is no action, you haven’t truly decided.”

Can you sell?

If so, we want you !

6 | February/March 2013

Mentoring benefits everyone

www.canterburytoday.co.nz

Historically, a mentor was almost always seen as an older, senior person who would take the mentee (often a junior) under their wing, helping them in whatever manner seemed right to them at the time.

Clear objectives should be set so the process remains focussed. They should rely on the coach or mentor for guidance only and not for giving answers. The mentee must be straight up – be honest and remember the coach or mentor is not a dumping ground.

Business undoubtedly benefits by incorporating mentoring and coaching practices within their organisations. These benefits include: • Develops your prospective leaders and potential high flyers • Attracts new employees • Retains existing employees • Improves internal communication • Grows the management team collaboration and team work • Encourages self-development ownership • Reinforces diversity

• Creates better networking opportunities Today, mentoring is more about sharing and • Makes employees feel really valued development. In its purist sense, mentoring • Challenges employee thinking in a positive is about supporting and developing the allway around growth of the mentee, not just making them better at their job.

• Stimulates employees to be more involved and creative There are a multitude of benefits in working with either a coach and/or mentor. It can • Releases trapped potential. be either or both and in whatever situation, the basic understanding is that the person If you are responsible for your team’s is obtaining from the mentor wisdom, development then I ask you to seriously commitment, support, encouragement consider a coaching or mentoring practice in and guidance. your organisation. It will work and you will be delighted with the results.

The best environment for effective coaching and mentoring is a place where you can safely discuss any issues in confidence. People being coached and mentored need this privacy.

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Viewpoints | Governance/Legal

Rebuilding through effective Trademark intelligence collaboration Grant Edmundson is the senior commercial advisor at Anderson Lloyd Lawyers – a Collaborate Canterbury partner. www.collaboratecanterbury.org.nz

There is little doubt the sheer scale of the Christchurch rebuild presents both challenges and opportunities for local, regional, national and international business enterprises.

In grappling with a broad spectrum of issues – from logistics and supply chain planning to recruitment of appropriately skilled staff, it soon becomes evident that “business as usual” from a Canterbury perspective, is a phrase likely to be relegated to the City’s archives pre February 2011.

We have marvelled at the resilience and resourcefulness of Cantabrians in coping with the damage and destruction that has wrought havoc on our communities by the earthquakes.

Save possibly for the tourism sector, early indications are promising that commercial activity is picking up across most sectors to pre–earthquake levels. But businesses will soon enough have to consider collaborating (even possibly with competitors), to achieve efficiencies and the scale necessary to profitably harness the opportunities that arise.

In such circumstances, a joint venture may be an appropriate strategy to follow.

Joint ventures encapsulate commercial arrangements between two or more parties with differing levels of integration. This may involve the entire pooling by parties of assets, liabilities, operations and resources into a single corporate entity to achieve a common objective. Or it may simply be a contractual relationship with no pooling of assets, etc by the parties to achieve the same purpose.

From a legal perspective, there are essentially three forms of joint ventures to consider – forming a partnership, incorporating a limited liability company or operating through an unincorporated, contractual arrangement.

Volumes have been written about each of these forms of joint venture and it is important to consider a host of factors before making a selection.

These factors may include the contribution of existing assets, employee issues (will personnel be employed by or seconded to the joint venture), taxation and accounting treatments, regulatory matters (are there

Angela Searle is a trademark attorney for Trade Mark Intelligence who works with both SMEs and global corporations. She can be reached at angela@tmintelligence.co.nz

Is there an intention to create capital value in a joint venture entity, as opposed to sharing in a revenue stream, and intellectual property (will the intellectual property be proprietary to the joint venture or will the joint venture have a right of use of the intellectual property of the parties)?

With almost 20 years experience in assisting companies protect their trademarks, I have amassed a wealth of knowledge, along with a number of war stories regarding trademark protection.

Here I explore some of the facts and fallacies.

In addition to these factors, businesses will need to consider the legal nuances relating to joint ventures.

Trademark protection is just for multinationals and large companies looking for major trading opportunities.

Joint venture partnerships are generally quicker and less complex for parties to enter into as their relationship - the allocation of profits and losses and the possible dissolution is regulated by a partnership agreement. Limited partnerships are required to have at least one general partner and one limited partner.

False: Whilst trademark protection is of major importance to large New Zealand companies and multinationals, it is also really important to small traders. In particular, they may lack the resources to contest any allegations of infringement.

industry specific regulatory approvals required, are there significant anti– competitive effects on the market).

The general partners are liable for partnership debts whereas the limited partners enjoy the benefit of being protected from liability, but from an operational perspective are prohibited from being involved in the management of the business.

An alternative to the joint venture partnership would be for the parties to incorporate a limited liability company. This would be a separate legal entity with its own reporting requirements; it would prepare its own tax returns and has the ability to incubate losses in the new company.

The relationship of the parties would be governed by a shareholders agreement which would prescribe each party’s contribution to the joint venture, regulate the decision making process within the limited liability company and set out the exit strategies.

Once again, the parties will need to examine their respective strengths and weaknesses, their strategic contributions and the like in determining whether such a structure will meet their requirements and allow them to collaborate effectively.

If found to have infringed another party’s trademark registration, the cost of rebranding - including design costs, new signage, a new website, new letterhead, business cards and more – can be immense.

And an established company may lose customers and goodwill associated with the original name, if rebranding is required.

Surely I can search the Intellectual Property Office (IPONZ) website and register a Trademark myself.

True: An individual can search information publically available to determine whether or not a name has trademark protection.

However, there are a number of potential problems that could result in future issues.

It is relatively easy to insert the relevant name and see what results appear.

However, a trademark registration covers “confusingly similar” trademarks as well as the identical. It is therefore important to search for similar marks such as phonetic equivalents.

This can be daunting for first time users.

Professionals bring experience in dealing with the website and have the added advantage of regular, up to the minute training by dedicated IPONZ personnel.

Secondly, when actually lodging a trademark application, many factors need to be taken into account to ensure maximum protection. Should the application cover the

logo or word mark? Or should I lodge the application for the logo in black and white or full colour?

Thirdly, if the goods or services are not correctly described, the scope of trademark protection can be limited. By ensuring the description is broad and inclusive, there is potential to increase trading potential and business capacity under the terms of the original trademark registration. A trademark expert will offer advice on how best to describe the goods and services for now and for the future.

Once lodged, each application is scrutinised by an IPONZ examiner – non compliant applications will be returned with objections.

A trademark professional can reduce and overcome such objections.

For traders wishing to sell goods or services overseas, a trademark specialist will have knowledgeable and reputable global contacts to assist.

If the trademark I want is already registered, then I need to find an alternative trading name.

False: Generally this is correct but there may be ways around it. For example, where a mark has not been used in New Zealand for a period of three years or more, or only for some of the goods and services covered by the registration, full or partial removal of the prior registration may allow the new name to co-exist.

Alternatively, the goods or services covered by the prior registration are so different to those of interest to the new trader, that co-existence may be possible as consumers are unlikely to be confused.

Trademark protection is only important where I am considering a new name.

False: Trademark protection is always important whether buying, selling or establishing a new business identity or product. A trademark portfolio should be reviewed regularly to ensure there are no ‘gaps’ in the protection offered.

In order to avoid legal hassles or in extreme cases, the disruption and costs associated with changing an established trading name, a consultation with an experienced trademark professional, is sound business practice.

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www.canterburytoday.co.nz

February/March 2013 | 7

Viewpoints | HR/Strategies

Employment options for increasing your workforce John Shingleton is a partner and general manager at Malley & Co Lawyers who specialises in management, human resources and employment law. www.malley.co.nz

Across Canterbury, many businesses are planning to increase their teams to meet the current demand. Most indicators are suggesting increased economic activity during 2013 (and beyond), and businesses have several options on how they can structure their workforce.

First, the business can employ staff. As soon as a person has accepted an offer of employment, even before their start date, they are deemed to be employed. The law is clear; all employees must have their terms of employment contained in a signed written employment agreement.

A failure to do so can attract a penalty usually payable to the Crown. A failure to have a written employment agreement also nullifies any attempt at having a 90 day trial period, fixed term agreement or restricting an employee to raising personal grievances within 90 days of a grievance.

An employee can be hired on a permanent full time or part-time basis. This is to be contrasted with employing an employee on a casual basis. Although describing the nature of employment in the employment agreement is essential, the law is concerned with the real nature of the employment relationship. Thus, an employee described as a casual employee in their employment agreement, might actually be in reality a permanent part-time employee.

Casual employment arises where there is no regularity of hours of employment or any guarantee of continued employment.

An employer can terminate a casual employment relationship by not offering further employment. But, too often a casual employee ends up working regular and guaranteed shifts after a period of time. In those cases, that employee may have become a permanent employee with the ramification that the employer loses the right to terminate the employment relationship by not offering further work.

A number of retail companies successfully employ a mixture of permanent and casual employees. The casual employees are usually

8 | February/March 2013

contacted to cover for permanent staff on holidays or sick and on big retail days.

An employee can also be employed on a fixed term basis. This means the employer and employee agree that the employment will expire on a certain date. The rules are strict and include that there must be a valid and fair reason for the fixed term, which reason must be stipulated in the employment agreement.

A fair and valid reason would be if an employee is hired to work on a specific project with a finite date.

It is prudent that all employers employ people on a 90 day trial period. Putting a new employee on a 90 day trial period does not exempt the employer from treating the employee in good faith and acting reasonably.

Secondly, a business can elect to engage contractors instead of employing staff.

Although essential, it is not sufficient to have a written contract stipulating that the parties be engaged in an independent contract relationship.

Indeed, the Courts have developed a number of tests designed to ascertain the real economic and legal nature of the legal relationship between the parties. The Courts have, from time to time, determined that parties to a written independent contract were actually parties to an employment relationship.

However, many building companies, and in particular those associated with the rebuild, successfully and correctly engage contractors to undertake aspects of a contract. For instance, a building company might engage a plasterer to do the plastering work for a house repair. That plasterer would be self employed and offering his or her services to a number of building companies.

In summary, there are a number of options available to businesses as they plan how to meet demand from the rebuild. Depending on the nature of their business, there is an opportunity to think smart and consider how best to structure their workforce.

Please note this article should not be read or relied on as a substitute to specialist legal advice.

www.canterburytoday.co.nz

Growing a business is the same as building a house Steve Lowery is the director of MyOffice – specialists in construction sector business support, focussing on accounts and business systems, leaving you to manage and grow your business. www.myoffice.co.nz

It’s a hot topic, we all know it’s going to happen… but how many businesses are truly ready for the rebuild activity that is going to swing into action this year?

Many companies are about to head into periods of unprecedented growth, increased workloads and growing teams, but with that comes the extra paperwork, regulatory requirements, stress, and the associated administration and management responsibilities.

Companies in the construction industry and related sectors have immense opportunities in front of them, but unless they leverage the power of experts, the accompanying growing pains are almost certainly going to cause problems and for some these will be terminal.

It is standard practice when building to subcontract out specialist trades. My question is why, when it comes to your essential business support functions, those mundane but essential tasks like managing your payable, payroll, GST, back-costing and the like, do trades people not subcontract in the experts?

So many people spend hours, using outdated tools to track and manage their paperwork. So,why not subcontract the office work – it is quicker, more effective and have the specialist tools for the job. It’s a greater cost, but the value you get from them is considerably higher.

The opportunity cost of trying to do it all yourself inevitably limits you from growing your business, which has a direct impact on your profits.

In a time when there is huge opportunity for rapid growth, businesses that do subcontract some (or all) their administration work to the experts, are the ones who will reap the greatest rewards.

If you are smart and structured, follow a plan and subcontract in expertise as required, you will end up with a solid, professional and cost effective finished product.

• You start with a plan – developed by an architect or draughtsman who puts the

plan in place and then, step by step you follow a process, subcontracting in the specialist trades as and when required.

• The right tool for the job - having the right tool for the job is a basic requirement on the building site. Putting effective business systems in place means using the right tools – and there are some great ones out there.

• Using manual or out of date systems is like using an old, blunt handsaw when you could be using a brand new drop saw.

If you utilise the very best and the sharpest business tools available – many of which are hosted online, you have secure, up to date data you can access anytime and from anywhere.

• By taking your payroll, your project management, quoting, job sheets and your accounts online, you get a streamlined and easy to use system. You can delegate more tasks, you get better information, allowing you to make decisions that are more informed and everything is at your fingertips in real time.

• Systems – every job site has them, every business needs them. You need flexibility and access to one or many services that will give you back time and control. From quoting, time sheeting to invoicing and everything in between, systems allow you to make more profit!

Here’s some of the benefits of subbing out your business support functions: Free up your precious time - delegate some of the mundane, but essential, office tasks: • Payroll • Bookkeeping • GST filing • Reporting and cash flow • Supplier payments Keep your finger on the pulse – understand exactly how your business is performing in a timely manner Now, before the rebuild kicks in, is the time to plan where you are going, look at smarter ways to ensure you reduce work stress, reclaim more time and to keep the scales, between play and productivity, balanced.

Viewpoints | Working life/Online

Good office design makes good sense Jane Cowan-Harris is an occupational therapist specialising in helping workplaces achieve greater productivity by ensuring better office and workstation design.

Visit www.sitrightworkwell.co.nz

It’s a bit scary how much time we all seem to spend sitting in front of computers these days.

Many people spend their entire workday emailing, creating reports, documents and spread sheets, scanning paperwork and increasingly using a range of technology devices from their seated work place. And beyond work practices, most of us spend hours daily on the computer, laptop, ipad or iphone checking Facebook, browsing Trade Me, Skyping friends, booking holidays, shopping online and the list goes on.

So what effect is this having on our bodies?

Longer periods of sitting are causing weight gain, reduced fitness, back, shoulder and neck pain and eye strain. Many people think of neck and shoulder pain as ‘normal’ and explain it away as “it’s just because I work on a computer, what else would you expect?”

Scary words indeed. Inaction and putting up with the pain can result in numerous health problems and in lower efficiency at work.

Reduced concentration due to pain, time off to see health professionals, sick days, or time out from the computer all result in down time from work, with a flow on effect that costs the employer.

According to research done in the US time off work due to work related pain, costs five percent of GDP. This is a huge amount – and an expense that can be reduced significantly with better office design, education and ongoing work place assessments.

The obvious place to start when looking at injury prevention is in the office design itself.

And what a wonderful opportunity many businesses in Christchurch have right now.

Workplaces with high computer use can benefit significantly by having their staff’s computer work set up checked.

Assessments should include a review of the workplace and education in how to avoid or manage discomfort issues.

By encouraging staff to take breaks, providing advice on how to sit in a way that isn’t going to contribute to back pain, and ongoing reminders to staff to avoid using equipment for long uninterrupted periods, employers can make a significant positive

contribution to their company's wellbeing and efficiency.

Green ergonomics A new concept in this area is called ‘green ergonomics’. This is the integration of ergonomics into sustainable development to enhance performance, productivity, health and wellbeing, thereby promoting sustainability at both the individual and systems level. Isn’t this what all businesses desire?

When planning or renovating an office space, employers should engage a person skilled in identifying the occupational needs of the organisation, along with an expert in space design.

This collaboration follows through into the office furniture selected, ensuring that chairs, desks and work stations fit the needs, body sizes, and work demands of staff. Office furniture is a large expense for any company, so getting it right first time, makes total sense ergonomically and economically.

Light is another major issue that can impact negatively or positively on staff performance.

Professional advice on where lighting is positioned, how desks should be sited to take advantage of natural and artificial light, and optimum window protection all help to create an environment where people can work comfortably and productively.

Having professionals involved in the initial workplace set up shows a positive best practice proactive approach on the part of the employer, but people easily slip back into old habits. Regular reminders, workplace appraisals and checks on how staff are working, are essential to keep people as fit as possible while at work.

Depending on the type of work the company does – as well as staff turnover rates and company growth –ongoing checks are recommended monthly, annually or any time period in between.

In Canterbury especially, many companies are experiencing exponential growth - often in premises not designed for the work being undertaken. Staff are likely to be under pressure with increasing workloads so are more likely to develop bad habits, aches and niggles which can develop into something more serious if ignored.

Does your website look good on mobile?

Suzanne Carter is the business development manager for website design and development company Limelight Online Ltd. To find out more visit www.limelightonline.co.nz

Now is the time of year a lot of businesses start planning for a new website or are looking to update their existing one.

One consideration I think should be top of any website planning list, is to ensure that your website offers a great user experience on mobile devices such as smartphones and tablets.

We all know that mobile device usage is on the up and up in New Zealand, which means many of your potential clients will be searching for and browsing websites that fit their needs via smartphones or tablets.

It won’t be long, before internet access via mobile devices will overtake access via desktop computer, so it’s worth future proofing your website now.

With the developing mobile device landscape, user expectations have also developed and now the expectation is they should be able to browse the web and view websites on phones just as easily as if they were doing it via a desktop computer.

How does your site look on a smartphone?

Have you looked at your website recently using your phone, tablet, netbook or even a TV? Is it hard to read, completely broken, or difficult to easily find what you need on the site?

Your site would have been designed to look great on a desktop screen of probably 1024 x 768 pixels and perhaps it doesn’t look too bad on a tablet or a netbook, but on a phone or a very large screen it very likely isn’t doing the best job it can. This needs to be fixed.

How do I make my website mobile friendly?

Through what is known as Responsive Website Design (RWD). Websites designed and built using RWD techniques means they automatically resize according to the size of window they are being viewed on – even TVs. With more and more tablets and smartphones coming on to the market, and all of them having different screen sizes, it’s a smarter solution to have your website flex and respond than to serve up a separate site or different theme just for that device.

Responsive Website Design or a dedicated mobile site?

While Responsive Website Design is the best solution for most websites it is not the right solution for all. For some businesses a separate mobile website may be the preferred option and generally speaking, this will be because people have significantly different goals when browsing your site from a mobile device.

For example, a bank might just want to provide users with access to internet banking as this will be the main reason such users will be accessing the site using a mobile device.

In this instance, a separate mobile website or app may be the way to go.

Dedicated mobile sites are usually quicker to implement, as they are quite straightforward to design and build and they do offer a purpose built experience as highlighted above. However, they are difficult to future proof due to the rapid ongoing development of mobile Internet.

Using RWD will definitely future-proof your website and whilst the process does take longer, it is well worth the time and investment to do it at the start rather than ‘retro-fit’ an existing site.

With a dedicated mobile site you need to update both this site and the desktop version each time you have a content or image update, but with RWD you only need to do it the once.

Another plus for RWD is that Google announced last year it will recommend websites which use this technique, as it provides an optimal experience for mobile device users.

Day by day, the number of devices, platforms and browsers that need to work with websites grows. RWD represents a fundamental shift in how websites will be built for the decade to come.

Even if mobile device visitors to your website are fairly low, you will no doubt see a steady month on month increase (this data can be viewed by having Google Analytics installed on your site). So if you are thinking of changing your website, you really need to think about RWD. Your users will be expecting it.

www.canterburytoday.co.nz

February/March 2013 | 9

News | Technology

News | Events Diary

Product Recall app developed in Christchurch A free smartphone app has been launched to help warn consumers about dodgy products.

The Product Recalls app has been developed

by Christchurch company Mogeo and provides a real time list of product recalls being overseen by the Ministry for Primary Industries and Ministry of Business, Innovation and Employment. The app also helps users to report an issue.

In 2012 there were 22 food recalls and 68 consumer product recalls ranging from a child carrier seat to a cordless kettle.

“Any additional ways to notify the public of recalls should be welcomed,” says Ministry of Business, Innovation and Employment principal advisor for measurement and product safety service Martin Rushton.

“Notifying customers of product recalls can be a challenging task. While traditional channels such as newspaper advertisements are useful; for some smaller, cheaper product recalls, a company might be lucky to reach a significant number of customers that have purchased the item.”

Mogeo managing director Adam Hutchinson says that “by using new technology and channels such as this free smartphone app, we hope it becomes easier for consumer to stay informed”.

“Companies have been more proactive in recalling faulty products in recent years. Most of these recalled products are due to poor or inadequate design, and can in some instances represent a real danger, especially baby and children’s products,” Hutchinson says.

With a global increase in the use of smartphones, it’s hoped that this can be one channel to assist in keeping consumers safer and informed about potential hazards.

To download the free app to your smartphone, visit either: Android https://play.google.com/store/apps/ details?id=com.mogeo.productrecalls.home iPhone https://itunes.apple.com/us/app/ product-recalls-nz/id587084151?ls=1&mt=8 Or for 2013 users can text the word RECALLS to 5002 (texts are free) to get the links to the app stores. For more information visit www. productrecallsapp.co.nz/

UC develops robot inspector The University of Canterbury (UC) has produced a small rover robot which can inspect and video piles under quake-damaged buildings and houses.

People were generally not keen to crawl under houses, especially in Christchurch. If an earthquake occurred while they were under the floor and there was liquefaction, they could drown, “what they tend to do instead is pull up the floorboards which is expensive for everybody involved”.

The assessment of earthquake damage to structures can be an arduous and at times,

<

“We are not aware of any other underfloor rovers in New Zealand. Quad-copters have been used for building inspection in Christchurch but I am unaware of any underfloor rovers being used.”

From left to right: Richard Parker, Andre Geldenhuis and Chris Hann with the small UC rover robot designed to inspect floor piles of damaged buildings.

dangerous requiring access to confined spaces. “Our rover robot allows inspectors to see and measure damage in the parts of buildings that are difficult to access.”’

He said the UC rover robot uses an array of sensors to identify and map the size and extent of cracks and measure damage under a building. The rover carries a light and a video and still camera. High definition video and still imagery records the condition of piles and other structures beneath houses.

Geldenhuis’s supervisor Dr Chris Hann has been working with Dr Richard Parker at Scion on commercial applications of the device.

WEDNESDAY, FEBRUARY 27

Proactive Selling workshop Christchurch

Complying with Health and Safety – Canterbury Employers’ Chamber of Commerce

This workshop on Proactive Selling is tailored specifically for manufacturers.

The highly interactive session focuses on learning and practicing the fundamentals of a consultative, yet persuasive approach to selling. This workshop is designed for newly appointed sales representatives or currently active representatives needing a refresher.

To register, visit: www.cecc.org.nz

SATURDAY, MARCH 2 – 3

THURSDAY, FEBRUARY 21 – 22

Chinese New Year Lantern Festival Christchurch

Disasters - Communicating in the Crisis and Aftermath - Christchurch This internationally accredited science communication conference is being run by the Science Communicators Association of New Zealand (SCANZ) and the global science communication network PCST. It will explore the challenges of communicating science during major events, from earthquakes, tsunamis, the vine disease Psa, and the challenge of climate change and sustainability. It is an excellent opportunity to network with others, and the conference includes six speakers from overseas. The second day of the symposium will occur on the two year anniversary of the Canterbury earthquake.

Bring the family along to celebrate the start of the Year of the Snake at the Chinese New Year Lantern Festival. Picnic on the grass in Hagley Park’s Carlton Corner amidst hundreds of beautiful lanterns specially imported from China.

Visit: www.asianz.org.nz

FRIDAY, MARCH 15 NZ House and Garden Tour - Nelson This tour gives you the chance to take a peek inside an eclectic mix of some of the country’s most spectacular homes and gardens, all in aid of two very special charities – the Cancer Society of New Zealand and Look Good Feel Better. Nelson will host its own NZ House and Garden Tour opening some of the region’s most spectacular private homes.

FRIDAY, FEBRUARY 22

For more information go to: www.nzhouseandgarden.co.nz

More FM Summer Vineyard Tour 2013 Christchurch

SATURDAY, MARCH 9

One of New Zealand’s best loved acts, Opshop, are set to headline the countryside convoy, alongside Aria Award winning Australian Artist Missy Higgins. Iconic Kiwi artists Che-Fu and Aaradhna will join them on the road, performing a highly anticipated Soul set together, as well as their classic solo hits.

For more information go to: www.eventfinder.co.nz

SATURDAY, FEBRUARY 23 Port Hills Fun Run - Christchurch A 12km charity fun run and walk to honour those who lost their lives in the February 2011 earthquake. This unique run takes you into the Port Hills, offering scenic views out across Christchurch, the Canterbury Plains, Pegasus Bay and the Southern Alps. It’s a great chance to look out and remember Christchurch for how it was, and appreciate the potential this beautiful city has.

Visit: www.aruntoremember.co.nz

www.facebook.com/YouthtownChristchurch

Check out Youthtown’s holiday and term programmes

www.canterburytoday.co.nz

Having a high standard of health and safety in the workplace is not only a legal requirement it is also a core aspect of operating a good, productive business. This seminar will cover the basics of health and safety issues affecting all New Zealand businesses.

To register, visit: www.nzmea.org.nz

Ph: 03 3813245

10 | February/March 2013

What’s happening on the business and entertainment front

WEDNESDAY, FEBRUARY 20

To view programme information and register, visit: www.scanz.co.nz

UC postgraduate student Andre Geldenhuis has been testing the robot, which has been designed for house pile inspections, over summer as part of a scholarship programme.

“It runs off a simple programme from a laptop. The robot can be placed into the under-floor space below houses. It can be controlled using a laptop so that the video feed can be displayed on screen and it is driven with a joystick or a game pad,” Geldenhuis says.

Events diary

Motatapu Speight’s Summit 47km High Country Mountain Bike and Marathon - Wanaka Set in a spectacular southern high country valley only open to the public one day a year.

There are hills to climb, rivers to cross and a few steep descents thrown in the mix. This event is always a sell out, so get your entry in early to secure your spot.

For more information go to: www.motatapu.com

WEDNESDAY, MARCH 13 Time Management and Productivity – Canterbury Employers’ Chamber of Commerce Personal time management skills are essential for professional success in any workplace.

Those able to successfully implement time management strategies are able to control their workload.

To register, visit: www.cecc.org.nz/main/eventList

News | Local Moves

Businesses have a role to play in accessibility Accessible Christchurch launched its campaign late last year with the goal of helping to ensure our rebuilt city will be one that is truly accessible to all people regardless of their age, stage or ability.

Accessibility has been flagged by both the public, through the ‘Share an Idea’ campaign and the city’s leadership as a high priority.

But for the average business – what does accessibility mean?

And how can you as a business owner play your part in opening your premises to the 25 percent of the population that lives with some form of temporary or permanent disability.

Firstly, true accessibility means creating a city where any person, be they of limited mobility, in a wheelchair, people with temporary injury, people who are sight impaired, deaf, elderly or parents with buggies can access all spaces with ease. A person with disabilities should be able to enter any building by the same doors as their family and friends. They should not be made to feel like second-class citizens, by having to find and use a separate entrance that is placed away out of sight. <

Christchurch Mayor Bob Parker

An accessible space is one where: • There is easy parking close to the destination you are visiting • The spaces between the car park and building are flat and smooth, with curbs that are easily moved over • The entry door is flat, with no lip at the threshold • The doors are wide and preferably electronic • If it is a retail store, goods are easily accessible, there is room to manoeuvre, doorways are not blocked by promotional displays and there is a wheelchair accessible change room

• There is very clear signage, providing directional information • Visual cues in different colours to define spaces for people with visual impairment • Once the exact location is found (through clear signage) there is easy entry to the specific space (for example, a dental surgery within a large building) • The inside of that space, has room for a wheelchair or pram to move easily.

True accessibility is not about building to the minimum standards, it is about adopting and promoting best international practice.

Christchurch has the opportunity to lead the world in creating a space for everyone.

The Accessible Christchurch campaign aims to connect with every part of the community.

While the rebuilt environment needs to be accessible, it is also about social change and all people understanding that they have their part to play in the creation of a better place for everyone.

Accessibility needs to be holistic, and it’s more than just good physical access; it’s about attitudes, inclusive culture and empowerment of all people including those with experience of disability. www.facebook.com/ AccessibleChristchurch Businesses can learn more about becoming truly accessible at www.beaccessible.org. nz/be-welcome/quick-tips Every business has a role to play in ensuring Christchurch becomes the most accessible city in the world. From the Mayor down, accessibility for all people needs consideration in every stage of the rebuild.

MANUFACTURES OF: · Gantry skips, · Hooker bins · Frontload bins · Stationary compactors · Gantry decks · And the repair maintenance and rebuilds of all waste equipment

(03) 488 5277 dion@lbengineering.co.nz 21 McNab St, Kaikorai Valley, Dunedin 9011

WWW.LBENGINEERING.CO.NZ 12 | February/March 2013

www.canterburytoday.co.nz

• • • •

Financial Statements Management Consultancy Taxation Residential Property Rentals

For FREE initial consultation please contact Brian Reddington or Alistair Sheard

(03) 348-9326

Unit 3B, 303 Blenheim Rd, Upper Riccarton, Christchurch www.brlaccountants.co.nz. e. info@brlaccountants.co.nz

News | Sophie Pascoe

Making a

splash

What a year 2012 turned out to be for Sophie Pascoe!

Global success was once again bestowed upon our Cantabrian pool hero who scooped six medals at the London Paralympics; three gold and three silver.

Upon her return to Christchurch, Sophie was greeted by hundreds of jubilant fans, delighted as we all were, with her fantastic performance in England’s capital.

And the decoration didn’t stop there; Sophie has since won the Supreme Sportsperson of the Year award at the Canterbury Sports Awards, beating stiff competition in the form of 100 test-winning All-Black captain Richie McCaw. To oust such a national sporting icon as McCaw shows the wide-spread appreciation for Sophie’s efforts in and out of the pool.

The former Lincoln High School student has elevated the profile of disabled sport to a new pinnacle with many championing her selection for the national Sportswoman of the Year award, a first for a Paralympian.

Sophie is on course to once again win the disabled Halberg Sports Award, yet her inclusion in the overall Sportswoman of the Year has been a hotly debated topic of late. For an athlete whose times are astonishingly close to her able-bodied counterparts, many believe accomplishment should outweigh physical classification, yet the Halberg awards would prefer to have a strong disabled category.

Sophie is continuing to fight for the equal recognition of Paralympians and what better way to demonstrate that strength of belief by setting numerous world-records and continually improving in her area of expertise – the pool.

Many athletes whether able-bodied or otherwise deserve their credit for a life of dedication to a particular discipline, especially when many are of an age more inclined to distraction. Sophie Pascoe has been the epitome of hard-work breeding success – an amazing trait for a 20 year-old under the scrutiny of worldwide media and enormous levels of expectation.

Sophie and the spotlight As many of our regular readers will know, we had Sophie grace our front cover of the September/October issue and the spotlight just kept shining. After being voted M2 Woman of the Year, the swimming star now features on the front cover of a full gloss, mainstream magazine and can be spotted on billboards and TV commercials around the country.

Sophie Pascoe is in demand and rightly so.

Her polite, friendly demeanour coupled with the intense drive and ambition makes her the

perfect Kiwi role model for kids looking to replicate her success.

Success; something an individual athlete always aspires to, but it also greatly benefits the country they represent. Fortunately, New Zealand has podium finishes almost guaranteed with Sophie in future teams and with Rio 2016 on the horizon, it’s certainly a comforting thought.

Representing not only New Zealand, but the fighting spirit and tenacity that many Cantabrians demonstrate on a day-to-day basis, Sophie has championed in the face of adversity something many of us can be inspired by. Our golden girl has become an internationally renowned athlete with a dazzling future ahead of her, yet home is where the heart is – continually visiting local schools, influencing the next generation of potential record-breakers.

Iron maiden As one of Beef and Lamb’s ‘Iron Maidens’ alongside Lisa Carrington (flat-water canoeist, Olympic Gold medallist and Olympic record holder), and Sarah Walker (BMX rider, Olympic Silver medallist) - Sophie has certainly been ear-marked as an elite competitor worthy of sharing the limelight with able-bodied champions.

And her credentials speak for themselves – a time of 1:04.43 seconds for the 100m freestyle is nothing short of amazing, not to mention a new Paralympic record. Sophie’s other two gold medal efforts were served with a side-dish of world record – in the 100m butterfly and the 200m individual medley.

“

Sophie is continuing to fight for the equal recognition of Paralympians and what better way to demonstrate that strength of belief by setting numerous world-records and continually improving in her area of expertise – the pool.

”

The Paralympic team certainly benefited from Sophie’s aquatic exploits. In contributing three of New Zealand’s six gold and three of the seven silver medals, Sophie helped her country to the top of the medals per capita table - a table judged purely on population to medal ratio. Although in the official table, New Zealand finished 21st, the per capita performance is often considered a realistic reflection; consider China has a population of approximately 1.3 billion compared to our meagre 4.4 million – it’s easy to see how they finished in first spot!

Cantabrians and New Zealander’s alike can be immensely proud of Sophie Pascoe, both as an extraordinary athlete and an admirable young lady. We will follow her progression with a keen eye and marvel as she juggles the life of role-model, athlete and all-round good sport!

www.canterburytoday.co.nz

February/March 2013 | 13

News | Local Moves

Collaboration required to maximise rebuild opportunity The Canterbury rebuild is set to gain greater momentum this year and a new initiative will help businesses across New Zealand make the most of the opportunity.

Collaborate Canterbury launched on February 11 and is a project helping established Canterbury businesses in the construction sector connect with companies across New Zealand who want to play a part in the rebuild.

Local companies looking for staff and additional resources can register on the website, which will match them with potentially suitable business partners in other parts of the country.

A series of seminars in Christchurch, along with legal, financial and taxation advice on the website will help guide companies as they contemplate entering into a collaborative relationship.

Collaborate Canterbury is one of CERA’s Economic Recovery Strategy initiatives and is jointly managed by the Canterbury Development Corporation and the Canterbury Employers’ Chamber of Commerce. Partners Anderson Lloyd Lawyers, Lane Neave Lawyers and PWC support the commercial, legal and financial advice.

Collaborate Canterbury spokesperson, Peter Townsend says it is critical for Christchurch, and the rest of the country, that companies work together and combine resources – be it

through supply agreements, joint ventures, secondments, partnerships, outsourcing, acquisitions or sub-contracts.

“By working together, the company inside Christchurch can unlock the door to the rebuild opportunities, while the external company allows the local business to build scale and increase its capacity.

“We know it just doesn’t work when companies come into Christchurch cold and want to be involved in the rebuild.

They have to have a local entity that has the contracts and relationships in the marketplace,” he adds.

“When you look at the enormity of this rebuild, we know locally we do not have the available resource in Christchurch and wider Canterbury to do this on our own.”

Through the combining of resources – in whatever form that takes, local businesses have the greatest opportunity to grow their businesses and meet the increased demand.

“Collaboration is also a good thing for New Zealand, because it will teach us how to work together more effectively across industry sectors. This will build scale in its own right, which stands us in good stead for the future – here and in the international market.”

A new business model Christchurch has moved into a new business era – one where collaboration is essential to our recovery. “Christchurch’s rebuild requires a complete mental shift in how we do business,” Townsend says.

“Businesses that are adjusting to the new environment and picking up on the new ways of doing things are doing very well. Those that are hanging around waiting for things to happen the way they used to are suffering.”

It is vital that businesses positively engage with each other to build the resource and scale that is required to maximise the benefits the rebuild offers, he says. While the rebuild is still in its infancy, businesses need to be looking at their options now. If they leave it until the rebuild has started, they will miss the boat.

have entered into a variety of collaborative relationships; these will offer up examples, benefits and tips on how to make a business relationship work for both parties.

Throughout 2012, the Collaborate Canterbury team worked closely with councils, economic development agencies, and construction companies across the country, particularly the South Island, to identify collaboration opportunities.

“When the rebuild does take off, we want companies to be ready and we want them to have explored all the possible models available to them to increase their workforce and resources.”

Across the South Island, there are over 600 identified companies capable of being actively involved in the rebuild.

It can be scary entering into a completely new way of doing business, Townsend acknowledges. “First of all, currently local businesses still have surplus capacity, because we haven’t really got into the rebuild in any significant way – but it’s coming.”

Companies can register on the website from February 11, where they can also register to attend one of the seminars, starting on February 27. This will help businesses to understand how working together can be a positive, win-win opportunity.

The best piece of advice for all companies is – plan now, look at all the options and keep an open mind.

For more information visit www.collaboratecanterbury.org.nz

“This is a new way of doing business everyone needs to be planning now for what’s coming. Look to companies that are doing it and how they are doing it. And this does not just apply to construction, it applies to all sectors.”

The Collaborate Canterbury website will feature case studies of businesses that

Urban design competition gets good response Nearly 60 entries have been received for the international competition to design and build a new place for living in Christchurch’s central city.

The competition was open to any group that included a designer and a developer, as the winner’s concept will be constructed on a site set aside built on the corner of Madras and Gloucester streets.

The new medium density urban residential complex is to provide a variety of housing options and lifestyle choices based on the key principles of sustainability, affordability, innovation and a strong sense of community.

14 | February/March 2013

Christchurch Mayor Bob Parker is impressed by the response to the competition from both New Zealand and overseas entrants.

“The number of entries has exceeded our expectations. We have had 36 entries from New Zealand as well as entries from Europe, the Middle East and the United States,” he says.

“The new development will inspire and excite a new generation of residents to live within Christchurch’s central city, where we are rebuilding what will be one of the most modern and liveable cities in the world.” he says.

“Our new urban village will be an exciting place to live, right in the heart of the city, close to the Avon River/Otakaro precinct, across the road from the park-like communal green setting of the Frame and within easy walking distance of the new performing arts precinct, entertainment and retail areas and new employment opportunities.”

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The new urban village is a joint Christchurch City Council, Ministry of Business Innovation and Employment, Te Rananga o Ngai Tahu and CERA/CCDU development.

The Ministry of Business, Innovation and Employment’s chief architect, Duncan Joiner says the level of entries demonstrates that the challenge of providing excellent medium density inner city housing is one that is currently capturing the world’s imagination.

“While only three concepts will be selected to progress to phase two, with the ultimate winner of that phase being built in Christchurch, other New Zealand cities, in

particular Auckland, could also benefit from the design ideas and concepts entered in the competition,” he says.

The judging panel, which includes Kevin McCloud from British television programme Grand Designs, will review and adjudicate the entries with the three short listed entries being announced on 28 February.

Following the announcement the shortlisted entries and selected entries will be put on public display.

For further information on the competition and future updates visit www.newurbanvillage.org.nz

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News | Cover Story

Food

for thought

By Karen Pasco Cover photo by Kelly Shakespeare Photography

Almost 48 years ago David and Joan Ward returned early from their honeymoon to look into a business venture. The bakery and catering business they bought more than four decades ago has grown well beyond expectations. Joan and son Greg tell Canterbury Today how family business Continental has stood the test of time.

Continental managing director Greg Ward received a phone call on February 22 asking if his company would be able to feed the people who had gathered at Hagley Park.

Those people were either injured, were assisting in the search for others, waiting to hear of news about family members or just simply had nowhere else to go. “We fed 2,000 people that night,” he says, “despite having no power, water or other facilities on site. It is an emotional memory from my working life – it was probably a time when our company mattered most.”

The reason this catering, event and venue management and event hire company has succeeded is probably because of the strong family values which are at the backbone of

this business, and its integrity in dealing with all of its clients. These family values descend from David and Joan. The couple were just 19 and 22 years when they married. It was on their wedding day they heard their wedding caterer was looking at slowing down and offered them a half share in the Rangiora business. They came home early from their honeymoon to find out more, but weren’t convinced straight away.

“We said no three times but the owner took a liking to us and said that he would support us when we took it over,” recalls Joan.

Unfortunately three months later the former owner died, and so it was that David and Joan just had to get on with the job.

This adaptability has been a constant throughout the years, as the Wards have continued to strategise and plan in order to deliver their best for their clients. “When marquees were rough and bland (before Continental owned their own) we would put red table cloths on the tables to make it look more dressed,” Joan says.

When the operation began catering for events with thousands of attendees, the Wards decided they needed to make

The family behind Continental - Joan, Karen, David and Greg Ward at their newest venture Newbery Lodge.

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When a natural disaster hits the first response is to set up essential services. Through the chaos of February 22, 2011, people stopped what they were doing in order to help others.

This took great fortitude as many were unaware of how their own friends, family or homes had fared. They also had to put aside thoughts of their own safety and the scariness of not really knowing what was to come, so they could ensure others were able to carry out their jobs.

“

The business changed, the income stream changed and margins changed incredibly, but we were still busy. We had wonderful support from staff, suppliers and partners as well as from central and local government and we managed to box on.

- Continental managing director, Greg Ward

their own marquees. They already had their own supply of linen, crockery and cutlery, generators, glassware and kitchen equipment to ensure they would always have the quality equipment they needed. It then made financial sense to begin hiring the equipment to the public. The astuteness paid off with the hireage side of the business becoming a successful entity in its own right.

“We’ve always strived to be the best and to lead by example. We continue to reinvest in the plant and equipment, as well as our team and their skill base,” Joan says.

The earthquakes, although providing some opportunities, also presented the business with some of its biggest challenges.

Many of the events that would provide business revenue for the summer were immediately cancelled and many of the venues where Continental catered were shut down – some indefinitely.

“We were right in the middle of our season with events planned all over the place,” Greg says. “But probably the most significant impact was the rapid demise of the meeting, conference and incentive industry events. We had developed our business around these areas for the past 10 years and all of it just disappeared.”

16 | February/March 2013

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”

“We knew straight away that we had lost around 60 percent of our business with the February 2011 quake.” But all the company’s core Christchurch business was effected, as it was reliant on the many venues it was able to cater at throughout the city. “The shortage of venues has been one of the biggest challenges.”

They continued to cater for the welfare centres they had set up for the Salvation Army throughout the city for two to three months, and demand for marquee hireage increased. “The business changed, the income stream changed and margins changed incredibly, but we were still busy.

We had wonderful support from staff, suppliers and partners as well as from central and local government and we managed to box on.”

However the family knew in order for the business to survive long term it needed to come up with a strategy for the future. An independent adviser was added to the Board and heavier use was made of the expertise from the accountancy firm they have used for the past 47 years. During such an uncertain period it was a difficult process. “There was only so much planning we could do because it was a time of constant change – there are still many unanswered questions.”

News | Cover Story

One lifeline was that the company’s focus had always been South Island-wide (albeit with a lot of business from Canterbury), meaning that while Canterbury business was in enormous upheaval there was still work to be done elsewhere. Many of those clients from other parts of the country contacted Continental. “There were occasions when we had clients phone to ask how they could support us. It was amazing. A couple of people even came down and worked for a week.”

In fact, Greg wanted to follow in his brother’s footsteps and become a commercial pilot but it wasn’t to be – asthma put a stop to that career path, although he has a maintained a private pilot’s licence.

Greg started off in the bakery then later, because he had a bit of computer nous, was brought in to establish the IT side of the business. He’s worked in the marquee hire division and as operational manager before becoming a shareholder and director.

Event catering is a highly seasonal and labour intensive business and while it’s always a juggle to match resource levels to demand, Greg says this has become more difficult as post-earthquake lead times have been shorter as clients leave decision making until the last minute, at a time when many casual workers have left the region for the time being.

Karen has also worked her way up through the ranks of the business. Having spent time in most areas of the business, including venue manager of Mona Vale Homestead for some years, she is now operations manager, which sees her ensuring the smooth running behind the scenes of events while service level expectations of clients and guests are exceeded.

“That’s put a lot of pressure on having the right resources to deliver the event.” Again because they own all equipment required to host a function and have such strong relationships with suppliers, the Wards have been able to fulfil their obligations to clients despite the pressure.

The succession has been a relatively easy one, given the pitfalls that sometimes beset family businesses, with the close knit family able to discuss anything and everything.

“When we started succession planning we looked at what we needed to achieve in the business,” Greg says.

Now with confidence in Canterbury returning, Continental is undergoing more change. It has recently signed a lease for Newbury Lodge in Opawa - a wedding and function centre. Construction is also about to start on a new building in Southbrook, Rangiora, which will see all divisions of the business amalgamated into one site. “All of us being on one site – hires, catering, the production kitchen - will significantly help with productivity,” Greg says.

“We have placed additional emphasis on up-skilling and further training our staff.

Catering is at the heart of what we do so, for example, it’s vital our chefs continue to develop cuisine that meets market expectations. We do a lot of intimate special occasions as well as the big number events; whatever the size or budget of an event, people always have an opinion on the food.”

With such a small number of directors, Greg says there is definitely an upside. “There’s an ability to be nimble – to take quick action when an opportunity arises in a very competitive market.

“There’s lots going on (in Canterbury).

We’ve been working on identifying which opportunities are worth spending a lot of our time on. There have been a lot of decisions to make. We’ve been looking at how we continue to evolve, how to position ourselves to be the best we can be as things develop.

There’s great opportunity to grow - it’s just about determining the direction, taking into consideration what’s been before. It’s actually very exciting.”

In the early years, Joan says it was never an expectation that two of their children – Greg and Karen Abraham – would enter the business, but sometimes when living in an environment that involves the whole family, nurture wins over nature. (Their other son Andrew is Mount Cook Airline flight operations manager – although he has worked in the business as well.)

Greg notes that some of the team are second generation workers in the business while some of the clients are second, even third generation.

“

We’ve been working on identifying which opportunities are worth spending a lot of our time on. There have been a lot of decisions to make. We’ve been looking at how we continue to evolve, how to position ourselves to be the best we can be as things develop. There’s great opportunity to grow - it’s just about determining the direction, taking into consideration what’s been before. It’s actually very exciting .

- Continental managing director, Greg Ward

As well as the skills and passion for the family business, Greg says his parents have given him a strong work ethic and high integrity, morals and values. “They’ve taught us to do the right thing by clients, staff and suppliers.”

”

Despite being in the business for 48 years, Joan says she and husband David are happy to still play a part. “We’ve had a wonderful career. We’re still going and still supporting our team.” But Joan realises in order for Greg and Karen to continue and for the business to continue its success, it is her turn to now play the part her parents did – that of looking after their grandchildren. “My parents provided such wonderful support to us when we were young. It’s wonderful we can now do the same so our children can carry on – something we love doing.”

If the strength and support of this family is any indication of the business, no doubt it will continue to be a success for generations to come.

www.canterburytoday.co.nz

February/March 2013 | 17

News | Tactics

Happy days Creating a healthy working environment

By Davina Richards

Some things in the business world can be controlled, and other things can not. But if there’s one area which requires attention, it is the importance of creating a good working environment so you’re getting the most out of your employees and the best out of your business.

The working environment can significantly affect productivity in the workplace – aspects such as stress, bullying, favouritism, being underpaid, not being heard, not being appreciated, being overworked and even not being given enough work, are all factors in creating an unhappy working environment.

Employees are the greatest asset to a thriving business; if you want reliable, trusted and loyal workers then attention to detail with a practical solution is the key.

It is in the business owner’s/manager's best interest to look after its employees because as the saying goes, “Those at the top of the mountain didn’t fall there”.

Open environment Communication is the key to successful business and simply saying “hello” in the morning is a good start. If you are too work focused and employees are forced to work alongside each other in complete silence throughout the day, they will soon feel awkward, effectively creating an uncomfortable atmosphere leading to individuals feeling isolated and ignored.

Ensure opinions and ideas can be expressed freely; workers need to know how important their role is in a business to make them feel like a valued member of the company.

The office is a mix of personality and characters and somewhere in the bag there is insightfulness and an abundance of ideas. But if you can’t talk about them, potential ideas will lead nowhere; so unlock knowledge and share it among employees.

Workers should be able to approach managers or senior staff members to talk openly about their problems, concerns, ask questions or seek advice with confidence. It is the employer’s responsibility to listen and take action to ensure employee’s needs are met.

18 | February/March 2013

“

Employees are the greatest asset to a thriving business; if you want reliable, trusted and loyal workers then attention to detail with a practical solution is the key.

Likewise, if a problem arises between employer and employee, resolve issues by talking it through with that person directly.

Whether it is, a disagreement on a project, a lack of communication, blame, disrespect, conflicting concepts or goals, try not to bottle it up.

Depending on the nature of the problem, try not to resolve issues through email – it’s not effective problem solving and most of the time is misinterpreted. You can’t read the tone of an email and many people assume the content adopts a negative tone – if in doubt pick up the phone, or talk about it face to face.

Growth and value Employees don’t just come in to work to occupy desk space or achieve the ‘employee of the month’ award (though it’s a good start), they actively work to channel their skills, nurture creativity, individuality and challenge themselves.

Employees who feel they can’t make personal developments, breeds resentment, low self-esteem, stress and lack of enthusiasm, meaning they won’t feel committed and won’t hesitate to look elsewhere.

Encourage individuals to take on more responsibilities to allow them to branch

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”

out, think creatively and discover new abilities. Offering the opportunity to build on skills and learn new ones will show them you want them to be the best that they can be. Courses and training exercises will make them feel there’s a ladder of opportunity to climb.

The right balance There’s nothing worse than being in a job you either love (or loathe) and not being able to enjoy it. Allow workers to take pleasure in what they do, while still maintaining work activity. The balance of scales will ensure a healthy working environment.

To reduce stress and tiredness, allow workers to engage in laughter and conversation among colleagues, and allow them to breathe in a bit of fresh air by going for short walks during break time. You’ll be amazed at how this can transform the whole environment from stressful and exhausted to productive and focused.

Laughing and engaging in conversation now and again helps to break up the working day and avoid feeling like a zombie.

For physical, mental and social benefits in the workplace, break a smile, laugh a little, allow interaction, and in turn, discover a happy work place where everyone benefits, especially the business.

Quick tips to creating a better workplace • Keep lines of communication open – help to make employees feel valued in the team and take their ideas on board, even if they’re not the best you’ve ever heard. Be clear about problems or issues and never forget to listen • If you want faithful employees, let them know they have the opportunity to grow within the business • Be professional but enjoy the work you’re doing. Make sure workers enjoy coming in to work in order to achieve a productive and engaged work force • Flexibility, give and take, shows employees you are prepared to meet half way to help improve areas in the working environment. Find neutral ground to achieve the best out of employer and employee relationships • If you want to trust employees, expect nothing less than the best from them; flattery will make sure they don’t let you down • Appreciation – it can be as simple as picking up the phone to say “thanks for all your hard work this week” to giving a pay rise to those who have been loyal to the company and excelled in their work. Recognition will make workers feel valued, boost their morale and make them feel happy within the company.

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News | Q&A

Simple steps for business success

Q&A with PPB Advisory, NZ managing partner, David Webb

By Davina Richards

Starting a business can be rewarding and satisfying and most entrepreneurs start out fuelled with passion, courage, motivation and a strong belief in their company. But many first-time business owners make common business blunders before they’ve had a chance to stand tall, strong and stable in the industry.

Behind every business there are inevitable challenges. New business owners need to do the necessary background research and seek sound advice from trusted advisors to ensure business will be rewarding for years to come.

David Webb talks to us about the common mistakes SME owners make, how to turn business around and stresses the importance of planning and strategy. It’s these fundamental approaches SMEs should consider which could potentially make or break a business.

What should SME business owners think carefully about before starting a business?

Many SME business owners start out with an idea they passionately believe in and as a nation we encourage the Kiwi entrepreneurial spirit to give it a go. That said there are some common pitfalls which can be avoided with careful planning and consideration. The first step is to write a business plan to map out how you will start and run your business successfully. A good business plan should address the following: Is there a market for the product?

A fantastic idea, product or service is not enough. For the business to be successful there needs to be demand from a customer base that is a market for the product or service. Carrying out market research, even if it’s limited to obtaining the views of friends and family and listening and acting on their views, is important before commencing the next stage in starting the business.

How are you going to get the product to market?

Once the business owner is sure there is a market for their product/service they need to develop their business strategy. They will need to ask, at a minimum, the following questions and ensure they have a detailed response: How am I going to differentiate my business from my competitors?

What marketing is required?

What additional resources are required?

How much will this cost?

How will I fund these costs?

20 | February/March 2013

Can you afford to get the business started?

The old cliché that ‘cash is king’, is one of the most important mantras for a business owner. For the start up to be successful, the business owner needs to ensure that the business case is strong. Funding should be secured before commencing trade. This may be through equity, debt (eg bank loan) or government grants.

Check statutory obligations There are a wide variety of laws that govern businesses in NZ and it is your responsibility to ensure you comply with them. You will need to register with taxation authorities for income tax and GST. If you employ people you will have obligations to keep employment records, direct tax and superannuation, take out insurance relating to employees and comply with health and safety rules.

You may be required to hold statutory license or permits.

Whilst the above can be daunting, your business advisers will be able to assist in helping you work through all these issues.

What are the most common mistakes?

What’s the best way people can handle a crisis in their business?

Every SME owner should have a trusted external accountant, lawyer and/or business advisor that can help them draw up a plan to stabilise and turn around their business.

The next port of call is the relationship with the manager at their bank, ideally with their external advisor. Their bank may be able to provide financial assistance if the position is temporary, or to refer you to a turnaround expert if the situation appears to be a longer term issue.

It is critical that business owners acknowledge the situation they are in and engage with key stakeholders such as management, employees, banks, Inland Revenue Department and trade suppliers, to ensure that everyone understands the position and is working towards the goal of saving the business or, in a worst case, mitigating further losses and possible personal exposure of the directors/ guarantors.

At what point should SME owners ask for help?

Business owners need to take action as soon as they identify warning signs in their business. They need to seek assistance as soon as they face situations they don’t understand, or have the experience to manage their way through. In our experience early intervention will improve the chances of turning a business around.

Who can SME owners turn to as trusted advisors?

Business owners often spend too much time in the business rather than working on their business. That is, they are distracted by the day to day operations and lose sight of the performance and strategic direction of the business.

In addition to a trusted accountant, lawyer or business adviser, regional councils can also be a good source of information. They are currently promoting business growth and may have access to partially funded business advisors through New Zealand Trade and Enterprise (NZTE).

Business owners must take time to stop and ensure the business is achieving the results they anticipated and revisit the strategy to ensure it meets the needs of its customers.

What steps can SME owners take to turn around their business?

Overestimating the demand for the new product or service, and lack of cash or funding when the business starts to grow - ultimately these link back to poor definition of business strategy when the business commenced.

How can SME owners identify trouble in their business?

Most business owners will be aware of the classic warning signs such as a lack of cash or fully drawn overdraft facility. This typically results in delayed payments to creditors and direct debits being bounced. Falling staff morale can also be an important sign that a business is in trouble. In our experience, poor management focus on operational, rather than strategic issues.

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If SME owners could take one thing away from this article, it should be the importance of short to medium term cash flow forecasts.

Once they identity warning signs, they should start to prepare a realistic forecast and seek the input of their external advisors to assist them in the preparation of a turnaround / recovery strategy.

A cash flow forecast will provide the bank with assurance that the business has matters in hand and has a feasible plan for recovery. It will also allow SME owners to plan payments to creditors and hopefully agree to repayment plans whilst maintaining ongoing trade.

It’s important to engage with the IRD and banker early. If a problem is brought to them

with a solution, they are more willing to work with a business. If the SME owner does not engage with these two key stakeholders, or takes a confrontational or aggressive approach, the IRD particularly can become an aggressive creditor in recovering its debt.

What can new SME business owners do to keep their business on track and stay on track? And why is it important SME owners receive this kind of help?

It is important to spend time evaluating the business strategy, preparing and reviewing financial and cash flow forecasts, talking to a trusted advisor and having a good relationship with your bank manager.

In addition there are several other initiatives to help SME business owners. Local councils and chambers of commerce run a number of programs to help business owners and many are now partly funded through NZTE. We have also seen business owners use business mentors or the concept of alternative boards, where several business owners come together to discuss issues in their business, to assist the governance and strategy of the business and achieve a good mix of working in and on their business.

In what ways can PPB Advisory help SME business owners?

PPB Advisory has extensive experience helping businesses overcome challenges which may hinder their success. We have developed a health check which is designed specifically for SMEs. By undertaking a one to two day strategic review, we are able to identify the areas that require attention and where possible, we will develop a turnaround plan in collaboration with the business owner and its bank.

How have business owners responded?

SME business owners may initially be hesitant to seek assistance as they have invested so much in their businesses, both financially and emotionally. However, we find that once they do, they are comforted to learn that their businesses can often be stabilised and turned around to a more sustainable footing.

What has been the impact of PPB Advisory on businesses in NZ? PPB Advisory has operated as a genuine turnaround advisor, assisting businesses of all sizes and industries to optimise performance and ultimately enterprise value.

This includes the successful restructure of a number of businesses, sourcing new sources of finance and improving relationships between businesses and their banks.

To find out more, visit www.ppbadvisory.co.nz

News | Editorial Special

Staying ahead of the game

By Davina Richards

A successful business will reach its full potential as long as its functionality behind the scenes isn’t hindered. Being unorganised holds too many pitfalls and distractions and becomes problematic for both company owners and employees.

The key is to focus on your organisational skills. It will take practice and patience, but your business will reap the rewards and you might end up with more time to enjoy life outside of work.

How many times have you read scribbled down phone numbers with no hint in sight as to whom it belongs to, the entire edge of your computer screen fixed with colourful messages, your computer is slow as a traffic jam because your inbox is inundated, and paperwork is piled up sky high on your desk?

Sound familiar?

Some might call it organised chaos, and some might says it’s a necessary malfunction, either way, not knowing where to look for information leads to unnecessary searching that wastes time, money and effort. Time is money, as they say.

One way to sustain mental clarity and productivity is by making sure your office is structured.

Develop the habit of using planners and calendars, and set reminders on your phone or computer. Make sure your computer files are cleared out, your diary is updated and you act on important messages with a sense of urgency. Maintaining control of incoming and outgoing communication will produce more effective results which will ultimately benefit your business.

Visual clutter can quickly mount up, and can directly affect the way you work mentally.

Your ability as an efficient and productive worker, who can problem-solve and make decisions is decreased, creating unwanted pressure and stress.

Being orderly means you can use time effectively to address areas of your business which need it the most. Prioritising urgent issues and dealing with them as soon as possible will allow you to invest time into the backbone of your business, such as managing finances, logistics, strategic planning, marketing and networking.

Now we’ve entered in to the year 2013, it’s time to tame the wilderness and not get bogged down this year. Being more proactive will see your business flourish and reach maximum potential.

Remember there is an important lesson to learn; you didn’t make all this effort to accumulate more clutter. The hardest lesson is trying to keep it that way.

• Have a day to day checklist. Write down all your daily tasks and make sure you complete them before the day comes to an end. By accomplishing tasks during the day, you’ll feel lighter on the shoulders when you arrive home • De-clutter the office and simplify your space.

Try not to hold onto things; put old mail, junk mail, and materials which don’t serve you, in to the recycling bin. Prevent the build

up of dirt and dust by using disinfectant wipes to clean your phone, computer, keyboard and desk. Being physically organised means being mentally organised • Create a filing system for incoming mail and paperwork. Colour code or label them so you can prioritise. This way you can run your fingers swiftly to the file you need and not waste time looking under sheets of paper or scrambling under the desk to find important paperwork • A little calendar planning – it doesn’t have to be flashy. Business activities are on-going and it’s hard to remember all of them. Be realistic and keep a diary and calendar to schedule in, and remind yourself of important events, deadlines, appointments, meetings, business trips, projects, corporate events, special occasions, etc • Whatever arrives on your desk leaves the desk on the same day. When you receive mail, open and process it straight away.

Whatever it is, deal with it, save it in a suitable file, or throw it away • Keep a pen and pad by the side of your phone, so when you receive any messages, you won’t need to fuss around. Remember to write down a name to go with the number and try to attend to the matter as soon as possible • Organise your computer – create new folders to categorise files or put a filter on your inbox. It will save you time and enable you to respond and act on important issues quickly and efficiently. Reduce the number of desktop icons to avoid cluttering and try to keep it that way • Be prepared. Try to organise a work list for the following day by writing notes the evening or night before. For many people, being prepared the night before allows their mind to process what needs to be done during the night and wake up clear-headed in the morning. Starting the day with a good sense of direction helps to complete daily tasks • When you start a project, finish it. There’s nothing worse than juggling several projects simultaneously and having a mountain of unnecessary workload, not to mention the build up of frustration • Attend organisational skills training courses.

Learning key points will help you to manage your business in an orderly fashion and generate positive results.

Why organisation makes for good business Organisation can highly improve production, growth and success but you have to stay on top of it before you let it affect your business, including the people involved. Think carefully about why organisation is important and

“

Concentrate on areas of your company which will contribute the most value to your business.

what measures you can take to ensure your business maintains its core value.

When an office is not maintained, information can easily get lost and wrong information can be passed on. This means employees on the receiving end are unable to carry out tasks or projects efficiently. Your organisation may be misguided and it could lead to clients being left hanging, frustrated, and eventually talking about their dissatisfaction. This can be costly to your company and its reputation.

Make sure paperwork is organised to provide accurate information is available as and when needed.

Missing an important meeting could stump your business development.

Business meetings serve a purpose in that your team can gather to receive new information, address issues, make decisions, track work progress, share ideas, and strengthen bonds. To avoid this slip up which could potentially put an unwanted dent in your bank account, always have a reminder of upcoming meetings.

Keeping track of business contacts is important when it comes to networking and driving interest to your company. If you don’t keep an updated list you will be unable to connect with the right people who have the potential to strengthen the business and could provide real value, depth and insight in to your company. It’s who you know, not what you know, as the saying goes.

Good business runs smoothly when dayto-day tasks or projects have been thought through. Business owners should be meticulous with their workload to help direct and guide employees, after all, ongoing attention to detail equals good management

”

and employees look up to management to lead the way. In doing this means that your workers can come in to work, understand what they need to do and do it well. Keep your business moving in the right direction.

Unfinished projects – King Solomon once said, "So Solomon built the house and finished it." Working under time restraints can be challenging for any business but when projects miss deadlines and are delayed, you lose value of your business.

You can potentially lose a big return on your investment and your client will quickly move on to another business to fulfil its needs. It would be useless to give a key to a homeowner whose house doesn’t have a front door. When you start a project, see it through and finish it on time.

Planning for disaster – not only is it important to make sure that all your files, contacts lists, and computers are regularly checked and updated, it is important to back up all copies of data, including staff lists in cases of emergency. If you lose records, it will damage your company by interrupting business operations, causing delays and cost you a lot of money to repair. Technology is a valuable resource, back it up and put recovery policies in place.

Concentrate on areas of your company which will contribute the most value to your business. Identify areas which need attention and avoid allocating time and resources to unnecessary business functions. Plan ahead and research thoroughly to prioritise and make executive decisions which will make a big impact on your business. This also includes one of your most valuable assets – your employees. They could make the difference between success and failure.

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February/March 2013 | 21

Rebuilding Christchurch | Making it safe

Health and safety case clarifies Lessons learned contractors’ obligations Recovery activities continue to expand and evolve and lessons will be learned throughout the recovery.

The greater Christchurch community has learned from other disaster recovery efforts in New Zealand and international cities.

Contractors should take note of a 2012 case about health and safety obligations in the workplace that has implications for the Christchurch rebuild.

The case concerned a construction company which was prosecuted by the Department of Labour over an accident caused by the negligence of one of its subcontractors.

The judge dismissed the charge against the construction company, which was the head contractor. The subcontractor had been convicted and fined earlier, having entered a guilty plea.

Stephanie Grieve, a Duncan Cotterill litigation partner specialising in Health and Safety, defended the head contractor in the case. She said the decision clarifies the health and safety obligations of principals and head contractors and is relevant to all contracting companies who engage contractors or subcontractors.

“The decision will also have implications for project management offices (PMOs) involved in the Christchurch rebuild as cases indicate that the Ministry of Businesss, Innovation and Employment (formerly the Department of Labour) intends to apply duties owed by principals (and head contractors) to project managers.”

In the case, a construction company was engaged as head contractor to replace two railway bridges for the client. It subcontracted a piling specialist to help with a variety of tasks including building two temporary platforms from which work would be done on the main bridge. The piles on the second temporary platform were inadequate, causing the platform to collapse and the crane on it to topple and fall into the water. Fortunately, no-one was injured.

Grieve said the evidence was clear that the platform failed because the piling methodology used by the subcontractor was inadequate. The subcontractor was earlier convicted and fined for failing to take all practicable steps to ensure the safety of its employee (the crane driver).

The charge against the construction company, as head contractor, was dismissed following a week long hearing.

“The decision confirms that a principal or head contractor is clearly responsible for having overall control and management of the construction project, for monitoring health and safety issues and having a clear policy in place,” Grieve said.

“But the head contractor is not required to oversee the technical aspects of the work that it has contracted out, particularly if it has no expertise in that work, and those matters are within the role and expertise of the subcontractor.”

Grieve said that where a subcontractor was negligent, responsibility for that safety issue must lie with the subcontractor itself.

“The head contractor is responsible for checking the competence of subcontractors it engages and, once the project starts, for general safety onsite, but its obligations do not extend to insuring the subcontractor’s workmanship.

“The head contractor will not necessarily need to be onsite at all times, but they must regularly communicate with their subcontractors and have adequate site contact to be able to effectively monitor health and safety aspects.” she said.

Relocation is known to break up established neighbourhoods or communities (e.g. the university or educational community) and creates additional hardship for people, families and businesses, and impacts on schools, shops and community facilities.

This means that recovery must focus on economic, social and cultural elements as well as the repair and rebuild of the built and natural environments.

The following factors are considered critical to a successful recovery: • Building on the capacity, momentum, and initiative of community-led responses to ensure the supportive networks in a community continue to thrive • Building on the strengths of the region, including clear roles and responsibilities that suit capabilities

During consultation it was noted that communities want to support one another, mobilise resources and collectively make decisions. Respondents also considered it important to emphasise the ‘temporary’ and short-term nature of some responses to the earthquakes. ‘Temporary’ responses can be exciting and innovative and should be captured and learnt from for the future.

• Creating innovative solutions to past problems for a future-focussed recovery

Respondents noted the importance of better education, long-term planning and disaster preparedness to build adaptable communities. Respondents stated they learnt key lessons about insurance companies and EQC. Frustrations were raised that insurance issues are holding up rebuilding and there are difficulties associated with getting insurance to rebuild in the future. Dissatisfaction was raised about the complexity of processes.

• The importance of leadership, trust and transparency

• The innovative and resilient nature of the business community contributing private sector investment for recovery • Two-way interaction and communication between all parties and better education about disaster responses

• Decision making at the local level where possible • Focussing recovery work on the health and wellbeing of those people most affected • Economic recovery relies on retention of capital in the city and ability to retain financial equity • Government agencies working in a more innovative, flexible and collaborative manner, and in a more ‘joined-up’ approach with the private and volunteer sector • Ensure future land-use decisions consider the seismically active environment and other natural hazards, such as those caused by building on land prone to liquefaction.

Information kindly provided courtesy of CERA. For more information visit www.cera.govt.nz

JCL ASPHALT JAMES CRAW LIMITED

PROUD TO SUPPORT REBUILDING CANTERBURY DRIVEWAYS – TENNIS COURTS CAR PARKS – SUBDIVISIONS

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www.jclasphalt.co.nz 22 | February/March 2013

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COMMI TTED T O REBUILDING CANTERBURY

www.dyersroaditm.co.nz ● Phone: 03 373 6049 ● E: info@dyersroaditm.co.nz

Rebuilding Christchurch | Advanced Personnel Services

The professional match makers You’re fresh into the employment market and it’s understandably a little bit daunting – you want the right job, which allows you to utilise your skills and apply your knowledge in a practical sense. Call Advanced Personnel.

You’re an employer looking for a new employee that has all the right skills and qualities that are a perfect fit for your organisation, but you’re looking for a middle man to do the leg work for you so you can focus on your professional forte.

Call Advanced Personnel.

Notice a professional pattern? You should.

Advanced Personnel is working hard for both ends of the employment spectrum in New Zealand. Meeting the needs of employers and employees, this organisation is a cut above the rest in the recruitment sector because it has an unwavering commitment to its goal of finding the best jobs for people and the best people for jobs.

Match maker Advanced Personnel is quite the professional match maker as a nationwide leader supplying both temporary and permanent placement staff. The company was established in 1987 by founder Geoff Densem, who could see the employment sectors across New Zealand were hankering for a recruitment agency with strategy, communication and integrity at its core.

Celebrating 25 years in a competitive marketplace, the company prides itself on a reputation that is second to none. National operations manager Ryan Densem says the organisation has a strong competitive advantage, as many of the management staff are right on the frontline, making decisions as they need to be made.

“Our chief executive plays an active role in the company on a daily basis. He is a born and bred Cantabrian so knows the economy and environment very well. It helps that a lot of our key decision makers are right on the doorstep of the company as they are based in Christchurch.”

Stocks is proud to support Advanced Personnel

With a strong managerial base as the foundations for the company, Densem says Advanced Personnel benefits even more from the strong recruitment force within the organisation. “The disciplines we recruit in – which range from accounts right through to building – are looked after by recruiters who have specialised in that area themselves.

“

We like to keep people informed every step of the way – we appreciate that no news is still news for our candidates when they are waiting to be placed in the right role. This is a cornerstone practice for us.

”

- National operations manager, Ryan Densem

“This is very valuable for both employers and employees, as our recruiters have a strong background in certain areas and know how to have the right conversations to match the right person to the right job.”

The level of accountability Advanced Personnel demonstrates in its day to day operations meets all the requirements promoted by the Recruitment and Consulting Service Association (RCSA). The RCSA is the leading industry and professional body for the recruitment and human resources sectors in Australia and New Zealand.

“We have a corporate membership with RCSA and we work to uphold a strict code of conduct and ethics which we adhere to at all times.”

In short, the ethos of Advanced Personnel is best summed up by its organisational mantra; ‘Well done is always better than well said’.

As a result of surveys completed by the RCSA, Densem says “One key observation fed back to recruiters in New Zealand is that job seekers want better communication so we pride ourselves on excellent communication – our consultants know that communication is key.

“For example, a recruiter in other organisations may think that if there has been no progress on finding a job for a job seeker, then they don’t need to contact them, but we see it differently.

“We like to keep people informed every step of the way – we appreciate that no news is still news for our candidates when they are waiting to be placed in the right role. This is a cornerstone practice for us.”

On the employment front, Advanced Personnel also offers a 90 day guarantee

period for all its placements. If a placement does not work out for some reason the company promises to recruit a replacement for an employer free of charge within the guarantee period.

It is likely Advanced Personnel’s strategic and lateral thinking, coupled with its first class reputation, is what gave the business the strength to carry on despite significant challenges presented by both the recession and the Canterbury earthquakes.

“We haven’t been back to our offices on Colombo Street since it was closed in February 2011,” Densem says.

“We weren’t able to get in after the quakes and then the lease ran out so we thought very strategically about our options and decided to split our Christchurch branch into two locations. While this move obviously comes at a price, we know in the long-term it benefits us and our clients.

“We are tracking nicely towards realising this goal and we are very optimistic about the future.”

Goldstein | Ryder | McClelland The Employment Lawyers Employment Law Advice including: Personal Grievance Claims, Employment Agreements and Policies, Redundancy and Restructuring Please call or visit us today. Office: Level 1, 4 Leslie Hills Drive, Riccarton Phone: 03 343-4419 Fax: 03 348-0957

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Email: julie@emplawyers.co.nz Jeff Goldstein LLB BA | Linda Ryder LLB BA | Shauna McClelland LLB

Advanced Personnel Po Box 21348 Christchurch 8053 T (03) 365 4322 or 0800 365 4322 E rdensem@advancedpersonnel.co.nz www.advancedpersonnel.co.nz — Advertising Feature

Rebuilding Christchurch | Xona Consultants

Xona shows its wares with Briscoes rebuild

Past and current projects include: • New Botanical Gardens and Visitor Centre, Christchurch

With the Christchurch rebuild starting to gear up, many companies delivering trades and services will be doing their part to achieve an end result the people of Christchurch will be proud of.

• $10m first floor extension to the Riccarton Mall, Christchurch • $25m Chartwell Shopping Centre extension, Hamilton • A $150m major retail development in Auckland (not in construction) • A multi-storey apartment block, Christchurch Central City

Xona, a structural engineering consultancy in Halswell, is looking to play a vital role in the city. The company specialise in structural engineering and offers a quality service, utilising comprehensive modern technologies where appropriate and provides services from consultation, construction advice, concept sketches and everything in between, right through to documentation and construction review.

• The Bush Inn Shopping Centre extension, Christchurch • The Owens Depot Extension, Christchurch.

In the recent past Xona completed the structural design for the rebuild of the new Briscoes building in Salisbury Street.

Xona director Zoran Rakovic says the Briscoes building presented them with significant challenges. “Briscoes site was one of the harder hit by February quake. The land settled unevenly and many sand boils came up.

“Being supported by shallow foundations only, the original building deformed dramatically and was deemed unsafe to occupy. Concrete slab covering the floor was pushed from underneath by sand boils, or sunk following the ground settlement. This behaviour, liquefaction, posed a significant challenge in the design of the new building,” Zoran says.

“By constructing the slab above the ground, leaving empty space beneath for sand boils to develop if they wished to do so, we have reduced the risk of slab lifting and cracking in a major seismic event.

“Kiwis used this technology to build their own homes for generations - most timber houses from last century were built on piles, with floors raised off the ground.

“We follow engineering codes of practice which include seismic checks. Geological

“

Being supported by shallow foundations only, the original building deformed dramatically and was deemed unsafe to occupy. Concrete slab covering the floor was pushed from underneath by sand boils, or sunk following the ground settlement. This behaviour, liquefaction, posed a significant challenge in the design of the new building.

- Xona director, Zoran Rakovic

”

scientists, Society for Earthquake Engineers, School of Engineering at Canterbury University and the engineering community in general, from New Zealand and worldwide, contribute to creation and maintenance of seismic engineering knowledge and its use in design practice.”

Leighs Construction managing director Anthony Leighs worked with Xona to complete the Briscoes building. He says although there were challenges, such as the piling and the ground floor system, they managed to come up with an innovative solution.

“Despite the demanding circumstances associated with this project, we were able to rebuild successfully on a site which was difficult to work on due to geotechnical issues,” Anthony says.

“The Briscoes project is a great indication of Christchurch moving forward and proves that we can return a building in good order.”

Xona is proud and excited to be the lead structural consultant for the new Christchurch Botanical Gardens and Visitor Centre later this year.

Xona 24 Sovereign Gardens Halswell Christchurch T (03) 322 1913 www.xona.co.nz — Advertising Feature

Xona Consultants – Chartered Professional Structural Engineers We specialise in structural engineering and offer comprehensive services in all spheres of the discipline

www.xona.co.nz

24 Sovereign Gardens, Halswell Christchurch, New Zealand T. 03 322 1913 l M. 027 45 45 814 E. info@xona.co.nz

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February/March 2013 | 25

Rebuilding Christchurch | Geoscience Engineering

New partnership to aid role in rebuild Christchurch has undoubtedly been at the mercy of Mother Nature, but now the city is being defined by the strength of its resistance.

Geoscience Engineering (NZ) Ltd has announced a merger with industry leader and similar firm ENGEO. The California-based company joined forces with Geoscience after realisations they offered similar services and shared integral values.

The combination of ENGEO’s overseas experience in risk mitigation – mainly in California – will bring a fresh approach to the assessment and implementation of geotechnical services in Christchurch. The similarity of ENGEO and Geoscience, two companies totally committed to the rebuild effort, is not only a show of strength and unity, but also exemplifies the fluidity of two upwardly mobile companies.

After all, numerous shifts of premises and personnel during the past two years haven’t dented the undeniable motivation of Geoscience managing director Matt Wiley and ENGEO principal Don Bruggers.

Geoscience is one of the fastest growing, specialist geotechnical/environmental consulting firms in Christchurch. This growth will undoubtedly continue as ENGEO and

Geoscience trade knowledge and experience as one unified entity.

Matt Wiley puts the success of his company down to strong relationships.

“Our team is empowered to take ownership of projects and foster client relationships. Our clients appreciate dealing with someone who can make decisions and our staff are proving to be more than capable of operating within their level of expertise and calling in the assistance of the broader group as required.”

Team players Geoscience is proudly employee-owned by nearly 50 percent of the staff. Share ownership is affordable thanks to the generous profit sharing scheme which rewards all staff for their efforts.

Longer term the business is looking for opportunities to increase the share offering to similar likeminded individuals.

“We always have opportunities for the right people.” Matt says.

What does Geoscience do?

Geoscience and ENGEO have proudly joined forces to assist in rebuilding Christchurch.

Geotechnical engineering • Detailed geological and geotechnical investigations • Geotechnical mapping of rock • Stability and rock-fall assessments • Groundwater services and liquefaction assessments.

Environmental engineering • Site management and plan production Landtest's mission is to provide, accurate, reliable, efficient and cost effective ground assessment for the purpose of geotechnical analysis.

• Cone Penetrometer core pressure Test • Dynamic Probe Super Hard Test • Core Sampling

0800 837 837 · Geotechnical Engineering · Environmental Engineering · Engineering Geology · Geologic Hazard Mitigation · Stormwater Management · Materials Testing and Inspection Phone: 03 328 9012 www.engeo.com | www.nzgeoscience.co.nz 26 | February/March 2013

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• Environmental monitoring, sampling and reporting • Ecological and contamination assessments • Assistance in the preparation of environmental management systems (ISO 14000).

Rebuilding Christchurch | Geoscience Engineering

“

Our small business feel and ‘can-do’ approach is about fostering lasting relationships based on personal service, backed by big-business support, that provides clients with the level of service and certainty they appreciate, and staff with a level of support that is not typically associated with organisations of our size.

”

- Director at Geoscience, Greg Martin

It’s no surprise to find that the company’s remarkably similar counterparts at ENGEO also have a strong staff based value system – voted fifth best small to medium company to work for in the United States out of 720 participating companies.

Geoscience has more than a dozen highly skilled geotechnical and environmental staff who are passionate about their industry and dedicated to delivering smart, cost-effective, pragmatic solutions for the company’s clients.

With projects spread around New Zealand and Australia and with opportunities within the greater Pacific region, Geoscience offers clients a wealth of experience and its staff a variety of interesting project opportunities.

Geoscience staff members thrive in this inclusive and collaborative environment.

This philosophy was emphasised at a recent staff break in Noumea, New Caledonia. The getaway provided staff with the opportunity to relax away from the stresses of postearthquake Christchurch and to reaffirm their focus and approach for what is likely to be a very busy time for their profession over the next 10 years.

Geoscience’s unique structure and strategic business alliances provide the company with big business support and capacity whilst not compromising the small business service.

Greg Martin, a director at Geoscience, explains that this focus has resulted in the majority of the repeat business and strong client referrals the company thrives on.

“Our small business feel and ‘can-do’ approach is about fostering lasting relationships based on personal service, backed by big-business support, that provides clients with the level of service and certainty they appreciate, and staff with a level of support that is not typically associated with organisations of our size.

Our people are prepared to work above what is normally expected of their roles to ensure client expectations are met.”

While heavily involved in the geotechnical aspects of the Christchurch rebuild, Geoscience’s project office currently has a variety of other types of projects on its books. Rail and port infrastructure, along with various mining endeavours, both at home and overseas, are some of the bigger ticket items in the office at present. In addition, the team has been

delivering numerous detailed geological and geotechnical investigations, rockfall and liquefaction assessments and accompanying mitigation work.

Innovation Thinking outside the box, Geoscience has been developing a unique foundation solution better suited to deep liquefiable soils based on the use of a high strength no-fines concrete drainage blanket incorporated within a reinforced gravel raft.

The idea is to greatly reduce the damaging effects of liquefaction under a floor slab during a significant earthquake, and make any repair less costly. Geoscience has also been working with KiwiRail to develop smarter ways of using new technology to capture data in the field for current slope rating work being undertaken along the rail network.

Specialists in geotechnical and environmental drilling.

PRO-DRILL Service includes sampling using 150Hz Roto Sonic drilling rigs, HQ, NQ and PQ core barrels, SPT’s, wire line and triple tube coring, piston sampler and hollow/solid stem augers.

The Future Looking forward, Geoscience is expanding its environmental team via its development of environmental management and monitoring services. This, along with several planned new offices in New Zealand and abroad, is expected to provide significant opportunities for the business and those integral staff members. The new allegiance with ENGEO will combine two of the industry’s forward-thinkers – something that can only benefit the clients and ultimately Christchurch post-earthquake.

PRO-DRILL also installs monitoring instrumentation (piezometers and inclinometers) and undertakes over-water investigations from a variety of barges.

• Land and overwater geotechnical contracts for infrastructure projects • Environmental drilling assessments • Industrial and construction cleanups

But for Matt Wiley there is no time like the present.

• Ports and marinas

“Our business has developed quickly. We have formed strong strategic relationships to ensure our business is sustainable in the long term and staff have the opportunity to develop and broaden their horizons. We never lose sight of the fact that reputations are won and lost very quickly so our number one priority is to do a quality job every time.”

Geoscience Engineering (NZ) Ltd 5 Norwich Quay Lyttelton T (03) 328 9012 www.nzgeoscience.co.nz — Advertising Feature

• Building sites and developments • Dams, bridges, and service station site investigations.

No job is to big, small or complex for Pro-Drill to undertake.

24 hour free phone 0800 477 637 International Enquiries PHONE: +64 27 492 0760 ONLINE: www.prodrill.co.nz Global Headquarters and yard 11 Alpito Place, Pukekohe, AUCKLAND

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February/March 2013 | 27

Rebuilding Christchurch | Luneys

Luneys aims its experience at property development Eighty years in business have seen Luneys develop into one of Christchurch’s leading property developers.

Eight years ago Luneys withdrew from construction to focus on property development, beginning its portfolio with the redevelopment of its historical land holdings in the Bromley area.

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Luneys is helping to meet the need for more retail and commercial space in Christchurch.

“We’ve done a lot of good-quality projects in eight years. We have a well-established name in Christchurch and have a lot of credibility,” development manager George Haddow says. “We’re conservative, but we do a good job and our projects are well received in the market place.”

While the worldwide recession has seen commercial building activity slowing down around the country, Luneys has shown it has the strength to weather the storm with its purchase and development of a number of key sites around the city that have been leased or sold.

“We don’t work outside of Christchurch and we are committed to reinvesting in Christchurch.”

The company has also completed a range of office buildings such as the 5000sqm Charles Luney House and a 10-level luxury apartment building in Oxford Terrace.

Luneys’ latest development is at 118-120 Montreal Street.

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In addition, Luneys has also completed earthquake repair work on its own buildings throughout the city.

Charles Luney QSO, CNZM

KC FENCE SYSTEMS SECURITY FENCING SAFETY FENCING • COMPOUNDS/ENCLOSURES • RAZOR WIRE • GATES (ANY SIZE) • TENNIS COURTS • POOL FENCING • SCHOOL FENCING •

•

327 Tuam St, Christchurch, New Zealand

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• Luneys founder, Chas Luney, is considered one of Christchurch’s master builders who gave a considerable amount to the city.

Luney was born in Lyttelton in 1905 and attended Christchurch Boys’ High School. He completed a joinery apprenticeship and started his own building company in 1926.

• Luneys’ first major project was the Radiant Hall in 1930. He went on to build some of Christchurch’s most notable buildings, including the Christchurch Town Hall, Princess Margaret Hospital, the Christchurch Central Library, Christchurch Public Hospital, the Reserve Bank, the National Bank and Government Life buildings, the CBS Canterbury Arena and the Park Royal Hotel.

• Luney was awarded the Queen’s Service Medal in 1982. He became a companion of the New Zealand Order of Merit and remained a hands-on presence on his building projects into his 90s. Luney died in 2006 aged 101.

www.kcfencesystems.co.nz

T 03 365 4490 M 027 209 4466

PROPERTY DEVELOPERS 28 | February/March 2013

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PO Box 205, Christchurch 8140

Rebuilding Christchurch | Luneys Montreal Business Park Stage one – completed Rexel Electrical Supplies - 3821sqm leased and sold Stage two - nearing completion Leased by Ramset New Zealand and Geoscience Consulting Project consultants: Developer - Luneys Designer - Architecture Studio Engineer - LSC Consulting Marketing Agent - Knight Frank, Greg Bevin, 027 433 4374, greg.bevin@nz. knightfrank.com, www.knightfrank.co.nz.

McIntosh Realty, Ltd 0274 325521 richard@mcintoshrealty.co.nz

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Stage one of the Montreal Street development has already been completed, leased to Rexel Electrical and later sold.

Montreal Street business development Luneys is working hard to meet the demand for new commercial and retail space in Christchurch through its development of a 9000sqm site in Montreal Street – a northfacing development just five minutes from the central city.

Stage one has already been completed, leased to Rexel Electrical and sold. Stage two involves a total of five new buildings.

The building sizes range from 500-600sqm, with freehold titles available for stand-alone buildings. “We’ve had strong inquiries for the

The business park is easily accessed from both Montreal and Orbell Streets and located between Christchurch’s major arterial routes, Moorhouse Avenue and Brougham Street. This strategic location acts as a key feeder to the CBD and is close to the new Moorhouse Avenue/Lincoln Road business developments.

The business three zoning provides scope for a range of business-related activities, including showroom/office and storage/warehousing. All buildings comply with the new earthquake code requirements and provide competitive rental and purchase prices.

The development was designed by Architecture Studio and built by Tunstall Construction, which has worked with Luneys in the past.

Luneys’ Montreal Street development has scope for a range of business-related activities, including showroom/office and storage/warehousing.

<

Two buildings are in the process of being finished and have been leased to Ramset New Zealand and Geoscience Consulting, with another two due for completion by the end of March. Stage two of the project is worth about $10 million.

last two buildings, which are two storeys with 300sqm on each floor,” Haddow says.

SELKIRK CONSULTING LTD For building services and mechanical engineering design Selkirk Consulting is proud to have an ongoing association with Chas S Luney Ltd. We wish them well for this project and for future work, as they take part in the rebuild of Christchurch.

Contact us on 386-0448 or ross@selkirk.co.nz Ross Major, Director

Proud to be associated with Luneys Construction Proudly Supporting Luneys Construction DRAINAGE SPECIALISTS • • • •

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February/March 2013 | 29

Rebuilding Christchurch | Luneys Luneys’ new development on the corner of Fendalton and Clyde Roads is nearing completion.

Fendalton Road retail site Luneys’ new development on Fendalton Road is offering Christchurch retailers a modern space in a leading suburban location.

The new development on the corner of Fendalton and Clyde Roads is replacing an old brick building pulled down last year after suffering significant earthquake damage.

Haddow says the development in its highprofile Fendalton location covers the same footprint as the previous building, but is a high-spec retail offering designed by Athfield Architects. The building has already been leased to The Fitting Room, The Beauty Palour and Procope Café.

Haddow says the development should be finished and occupied early in 2013.

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30 | February/March 2013

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Projects on the go…

Company history

Luneys has a number of other developments on the go, including new residential subdivisions.

Development manager George Haddow says the company is currently developing a 45-lot subdivision.

Charles Luney formed his building company, Chas S Luney, in the mid-1920s and it quickly became one of the city’s most prominent construction companies.

It has also recently bought part of the old Firestone site in Langdons Road, which is a 3.5ha site earmarked for a commercial development similar to the Montreal Business Park.

“It will be the same type of building and will follow a similar theme. We develop and sell our projects specifically catering for the local investment market. We’re just in the planning stages of Langdons Road at the moment and won’t be breaking ground until March next year.”

During the years Luneys built a number of key buildings around the city, including the Christchurch Town Hall, the Convention Centre and Princess Margaret Hospital.

“Luneys was a significant contractor in Christchurch,” development manager George Haddow says. “It was a substantial player in the building industry.”

Luneys PO Box 205 Christchurch 8140 T (03)365 4490

— Advertising Feature

Robinson Seismic helps take the shake out of quakes Wellington-based Robinson Seismic may not be geographically relevant to Christchurch, but its services certainly are. Founded by the revolutionary Dr Bill Robinson, a pioneer in the field of seismic protection devices, Robinson Seismic offer business owners, home owners and conscious folk alike the opportunity to secure their most valuable assets while simultaneously preventing potential loss of life in the event of another earthquake.

Unfortunately, many Christchurch structures were susceptible to the earthquakes this part of the world is prone to. Facing up to the harsh reality that the Canterbury region is situated on fault lines presents the building industry or current building owners with a case of elevated responsibility.

This responsibility encompasses a wide range of protection including, buildings, contents and their occupancy – no one wants to be held accountable for a lack of foresight circa CTV building. Robinson Seismic has the appropriate range of products, expertise and services to prevent such occurrences.

The International Code Council (affiliated to the International Chamber of Commerce) stated that one ounce of prevention is worth a pound of cure.

“Study after study tells us that for every dollar spent before a disaster, we save four to eight dollars in response and recovery costs. The world can ill afford a short sighted approach to new construction and the retrofitting of existing structures that places our families, our businesses and our communities in harm’s way.”

Robinson Seismic work directly in the field of reducing seismic impact, therefore understand the first hand importance of prevention versus cure.

Seismic isolation Earthquake prone areas are often habitable and in Canterbury’s case, beautiful. Inhabitants of Christchurch are fully aware of Mother Nature and her capabilities and as residents of her planet we must respect her power and plan accordingly – step forward Robinson Seismic.

Their seismic isolators reduce up to 80 percent of the seismic energy transferred to a structure.

An astonishing fact to consider, and with the benefit of hindsight it could have prevented plenty of structural damage, loss of life and saved millions of dollars in loss of revenue and clean-up costs.

The LoGlider The LoGlider is a cost effective, easy to install device designed to protect lightweight equipment and other smaller structures from damaging earthquakes.

Originally the LoGlider was targeted at containerised data centres, essential electrical transmission equipment, high value, critical medical equipment and the like. However, following initial development there has been strong interest expressed in using LoGlider bearings to base isolate residential houses.

looking to be ready at inception much like the LoGlider should be.

A major bonus of implementing the use of a Robinson Seismic LoGlider is the potential to actually reduce the cost of construction due to less structural requirements. Designed to reduce the acceleration of any seismic activity, they act as a supporting structure to any building and could be a sizeable factor determining decision made by insurance companies for residential or commercial property. This adds further value to a property and will attract more interest from potential future buyers.

It’s time for Cantabrians to safeguard localised structures by incorporating the Robinson Seismic LoGlider in building plans. Feel the sense of increased protection while securing insurance becomes an altogether easier task and said project is structurally stable, even in the event of another earthquake.

Dr Bill Robinson dedicated his life to the provision of a solution that would ultimately save lives and by fitting one of the many versatile products his company offers today, you might well mitigate the full impact of Mother Nature’s fury in the wake of future event.

If we chose to live in a seismic area, we should choose to be seismically aware, after all, sky-scrapers have lightening conductors because they are closer to the sky. The rules of nature don’t bend for humans, we must obey the rules through adaptation – ask any Robinson Seismic employee.

Robinson Seismic general manager and development engineer, Chris Gannon travelled to Japan in July for shake table testing of a typical house structure base isolated with four LoGliders. As expected the results showed significant reduction Robinson Seismic in accelerations transmitted through to the isolated structure – up to 69 percent 69 Gracefield Road Lower Hutt acceleration reduction.

Wellington The product is now ready for installation T (04) 569 7840 in New Zealand and should be seriously www.rslnz.com considered for peace of mind in seismically active regions.

With the rebuild truly beginning to gain momentum, Christchurch has the ideal opportunity to be a world innovator and prime example for prevention implementation and Robinson Seismic will be at the forefront of the operation.

Whether that be with the dampers, gliders or the LRB’s (Lead Rubber “It can’t be a case of ‘can we afford to base isolate our buildings and bridges’, it Bearings used worldwide and invented must be case of ‘can we afford not to?’” by Dr Bill Robinson), the company is

Rebuilding Christchurch | Christchurch Ready Mix Concrete

Servicing local building needs Fifty years in the concrete industry has seen Christchurch Ready Mix Concrete develop into a leading provider to Canterbury’s building sector.

Formed way back in 1962, the business operates several divisions that work together to meet the diverse needs of a broad client base.

Servicing Canterbury’s concrete needs Christchurch Ready Mix Concrete offers a range of concrete services and products, including ready mix concrete in any quantity carried in one of its 35 mixer trucks

Christchurch Ready Mix Concrete’s operation includes: Christchurch Ready Mix Concrete runs 35 mixer trucks, two manufacturing plants and three land-based quarries.

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With two manufacturing plants in Belfast and another in Hornby, the company is well positioned to supply concrete to any building site or project in the city. It is also currently developing a North Canterbury plant to better service its clients in the region.

• Three concrete manufacturing plants - two in Belfast and one in Hornby • A North Canterbury concrete division is currently being developed

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• A fleet of 35 trucks, including six mini mixers, which have a production capacity of more than 200 cubic metres per hour • Three land-based quarries in Amberley, Woodend and Yaldhurst

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Christchurch Ready Mix Concrete

• Three sand and aggregate manufacturing plants at Belfast, Woodend and Amberley • Resource consents to extract from the Waipara, Ashley, Waimakariri and Selwyn rivers • A mobile crushing plant that increases the company’s crushing capacity and allows crushing closer to the delivery point • Trade yards at Hornby, Belfast and Woodend, which sell a variety of products.

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www.danielsmithindustries.co.nz 32 | February/March 2013

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Rebuilding Christchurch | Christchurch Ready Mix Concrete

Three land-based quarries in Amberley, Woodend and Yaldhurst produce a large range of specialist sands, while the Yaldhurst quarry is also consented for a clean-fill operation.

Christchurch Ready Mix Concrete runs a small civil contracting team which undertakes small to medium sized projects such as subdivisions, car parks, driveways, building site preparation, horse arenas, retaining walls and earthquake repair works throughout Canterbury.

The civil contracting team’s services sit comfortably alongside the business’ core operations and have been in strong demand since the earthquakes.

Trade yards operate at Hornby, Belfast and Woodend, selling sand, cement, brick ties, additives, tooling and other associated products. Landscape and gardening supplies are also available at the Woodend site.

Christchurch Ready Mix Concrete employs its own mechanics, technicians and engineers to service its fleet of more than 200 mobile and fixed plant items. The company also builds and fabricates new plant items when improvements or upgrades are required.

Christchurch Ready Mix Concrete is an innovator in the concrete industry and was one of the first company’s in New Zealand to supply premixed concrete to building sites.

Roy Grant, the son of company founder RG Grant, first saw ready mix concrete being delivered in trucks during a visit to the United States in the early 1960s.

Back in Canterbury he quickly developed the process and in November 1962, Ready Mix Concrete Limited was incorporated as a subsidiary of RG Grant’s company, Transport North Canterbury Limited.

A few months later, the first loads of concrete were batched from the Empire Road, Belfast Site, which is still the company’s main operating base today.

The development of ready mix concrete delivered a valuable solution to the

Christchurch Ready Mix Concrete offers a range of concrete services and products.

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A history in concrete

construction industry, which was quick to take up the new product.

Initially, Ready Mix Concrete’s Belfast site just had a small concrete plant and two trucks, but by the early 1970s it owned 16 trucks and had diversified into aggregate and sand extraction from the Waimakariri River, as well as developing a civil contracting division.

RG Grant’s three sons, Roy, Bob and Roly, and daughter Norma, all worked within its parent company, Transport North Canterbury, which was founded in 1939.

Bob and Roly later took over Christchurch Ready Mix Concrete.

Today Christchurch Ready Mix Concrete is the only remaining division of Transport North Canterbury. It employs more than 120 staff and is owned by the estate of RL Grant.

Christchurch Ready Mix Concrete 10 Empire Road Belfast Christchurch T (03) 323 8149 E info@chch-readymix.co.nz www.chch-readymix.co.nz — Advertising Feature

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Transport North Canterbury, back in 1939.

Canterbury Cretecova Ltd Congratulate Christchurch Ready Mix on 50 years in business Specialists in Decorative Concrete and Toppings

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February/March 2013 | 33

Rebuilding Christchurch | Apollo Projects - Christchurch Police Station

Apollo responds to an emergency Police are there to protect a community. The new Christchurch Central Police Station has in fact been built by a community in a very short space of time.

The building houses all key police functions for the Canterbury region. It includes Southern Communications (the police and fire emergency 111 call centre), the dog team, forensics, Armed Offenders Squad, detectives, crime and youth areas, as well as the custodial area which houses 35 beds.

It also includes a 500sqm allocation for the Corrections Department who are sharing a police station for the first time.

With stage one completed late last year, the construction which was driven by Apollo Projects has amassed some whopping statistics. Apollo Projects chief executive Paul Lloyd says approximately 1000 people have worked on the project, amassing 100,000 man hours on-site and more than 30,000 hours in off-site labour.

Projects Apollo Projects are involved with: • Canterbury Swim School • Xtend-Life • High Performance Sport NZ facility at Jellie Park

was in police possession by Christmas, with the whole project expected to be completed in February.

• SCIRT • Apollo Projects new headquarters – targeting net zero energy usage

Apollo really came into its own in the project management, with such a tight timeframe requiring a high level of logistical coordination. Ensuring each tradesman and sub contractor was kept in full communication, as well as meeting the targets, was a huge and successful undertaking.

• Babich Wines • Moa Brewery.

“To complete a $20m police station in the time which was achieved is incredible and a big reflection on the outstanding relationships Apollo has with the key designers and contractors on this project. It was mostly their performance that allowed this to happen,” Paul says.

“With statistics like 80,000m of data cabling, 45,000m of power cable, 5000 cubic metres of concrete, 24,000m of steel stud and 11,000sqm of Gib Plasterboard, it is clear that planning and coordination were the absolute keys.

“Police stations are no ordinary buildings and being able to deal with ever changing police requirements, a project that was only being designed as it was built and the time and budget constraints, is an incredible performance by all those involved.”

“Apollo established on-site in late April 2012 with excavation commencing on May 21.

Initially there was a significant amount of work to be done in the ground to bring it up to the standard required and once this was completed, the first main building floor slab was poured on July 20 and the last on August 27,” Paul says.

The building and its structure are designed to meet the Building Code’s minimum ‘50 year design life’. In addition the loadings the building is designed for meet the IL4 (importance level 4) requirement, which is used in the design of all emergency services buildings.

The main building contains about 16 distinct areas and the first of these was completed and handed over to police on December 8 – just four and a half months after the first floor slab was poured. The entire first stage

“The police are clearly a critical service and allowing those people who work in the police to now have a state of the art facility, not just in operation terms, but also in safety, is fantastic.

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“More than that though, this project has shown what is possible when you have everyone working for the same end goal, all aligned and motivated. Even with all the changes, time pressures and so on, there were no excuses; just real challenges and real outcomes by real people working in true partnership.”

Apollo’s brand is renowned for trust and the Central Christchurch Police Station embodies this. “The police trusted Apollo Projects to deliver what we said we could, to meet the impossibly tight timeframe, to only look forward and not back and to just get on with the project and not constantly stop and argue,” Paul says.

“Apollo has also always been defined by the relationships we have with those who

work with us and have done so since the company started 11 years ago. You simply do not get the resources, in addition to commitment we have had, unless the relationships are rock solid and built once again on trust, but also respect.

“With the rebuild starting to gain momentum those without this trust and respect will fall by the wayside.”

Apollo Projects 17 Guthrey Road Christchurch T 03 358 9185 E info@apolloprojects.co.nz www.apolloprojects.co.nz — Advertising Feature

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Rebuilding Christchurch | Wilson & Hill Architects

Designing our new future Architects are the artists of construction, at least from the most simplistic perspective. Because, while a great deal of their focus is on the way buildings and structures look, they are just as interested in their function and safety. As well as designing the structures themselves, architects must be attentive to the needs of the client and their budget.

Perhaps one of the most challenging architectural briefs was that of the Copthorne Hotel Commodore Christchurch Airport, which completed a 20 room addition in early February. “The major challenge with hotel extensions is the fact that the existing hotel remains functioning,” explains Wilson and Hill Architects director Chris Wilson.

“It is a very busy hotel, so we had to be stringent with health and safety, vehicle movement and services within the construction site.”

Current clients Wilson and Hill Architects is currently undertaking a large range of residential architecture work for private clients and commercial architecture projects for the following organisations: • St John New Zealand • Christchurch International Airport Ltd • Commodore Airport Hotel • Henshaw Goodman Ltd

Care also had to be taken over the risk of further earthquake damage to the project, which began post-earthquake. “Just propping up wall panels was a process which needed to be carefully engineered and carried out with the risk of another earthquake. We were fortunate the earthquake activity had stopped by that stage.”

• Carter Group Ltd

The hotel had existed since the early 1970s, having been built by the Paterson family who still own it today and during 30 years it has had a series of additions and upgrades. The hotel contains a main bar and restaurant and a series of wings.

• Housing New Zealand

• Southern Apartments Ltd • Foodstuffs South Island Ltd • Solid Energy Coals of New Zealand • Epoch Christchurch Ltd • Amherst Properties Ltd • ODL Group Ltd • Jouvence Beauty Institute • Wild South Clothing • KM Surgical Ltd.

Moving together

Elevators Escalators Moving Walks Modernisations of Existing Lifts On Time & On Budget Local New Zealand Engineering Office Local Service and Phone Support Preventative Maintenance Options

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Rebuilding Christchurch | Wilson & Hill Architects “Prior to the earthquake we were looking at carrying out some further upgrade work to the hotel. This involved the addition of 20 rooms, a front of house upgrade including an upgraded bar and a library which comes off the bar to be used for private meetings, and an outdoor area, to give visitors a nice experience in terms of outdoor dining.”

However, as one of the few hotels operating post-earthquake, the pressure was on the hotel and upgrade plans were pushed aside, as the Copthorne hosted visitors from around the world. Once the pressure came off, Wilson and Hill was given the green light and the project got underway.

The new additions meet the new structural standards; the building was engineered in Christchurch and the computer modelling was done in Wellington. “The structure was very important to us and a lot of effort went into how it would perform in an earthquake.

The good thing about a hotel is there are a lot of walls, which make for a structurally sound building,” Chris explains.

“A feature of this building is the foundations.

Out near the airport the ground is excellent for building because of the old river deposits which has strong gravel deep down. The building has been designed with large 2.5 metre foundations to meet that gravel and provide extra support.”

Wilson and Hill is particularly pleased with the outcome of the project, which represents one of the new Christchurch buildings since the earthquake. “We’re very pleased with the project because this will be the first new hotel to be opened in Christchurch. For a hotel, their business is housing their guests, the sooner they can do that the better. This addition brings them to 155 rooms in total and that’s certainly a good position for the client to be in.

“It’s going to give the hotel that additional hotel room capacity it needed,” he says.

The practice Established in Christchurch in 1995, many of the company’s clients have been affected by the earthquakes. “We’ve been in repair phase for the past two years, focussing on looking after our existing customers.

Now we are moving into a phase of new buildings which is very exciting, not only for us, but for the community.

“It’s an architecturally exciting time; we have had two years of demolition, now new buildings will start to rise from the rubble.”

Wilson and Hill is currently involved in several major projects around Christchurch; the Forte Health Building on Kilmore Street comprising of hospital and medical consulting rooms is under construction.

The new Environment Canterbury office building is in the process of a detailed design. “It’s a very exciting going forward; we’re looking forward to these projects.”

The company was pleased to see CERA’s master plan for the city and saw the silver lining in the earthquake. “Retail was failing in the city and there were lots of unoccupied buildings prior to the earthquake. It gave us the opportunity to sort out a lot of those problems, which would have taken significantly longer had the earthquake not happened.

“We, as a city, need to make the most of the opportunity to rebuild. As a practice we are pleased to see that blue print. It gives us a bit of focus to go forward when we are building around the city. That blue print is a stake in the ground now, an opportunity to move forward with security, and confidence that this is a great place to be.

“Christchurch is coming back, not just at random, but as a co-ordinated rebuild.”

The firm has a wide range of clients, in a wide range of industries. “Our specialty is

hotel work, office buildings and fitouts, as well as high end residential work.”

While the residential workload of the last two years has been about rebuilding, the office work has involved rehousing clients, getting them up and running. One in particular was St John, also based at the airport. Wilson and Hill was involved with getting the organisation set up in a temporary building. “This was a project which involved a fast response. We had to create a multi-purpose office space for 90 people, which was completed in 2011.”

What sets architects aside from other construction positions, Chris explains, is their core focus remains the building design.

“We are designers of buildings, so the quality of that design is key to a successful architectural practice,” he says.

“From our point of view, that’s the reason clients come back, they want to see quality of design in their buildings, that it will function efficiently, and the buildability of their designs. Therefore the cost of the running of a building, the whole lifecycle cost of a building, energy use and maintenance become big factors. It’s about taking a holistic view of a project.

“The key to our practice is having repeat clients who come back and they come back because we give them quality architectural solutions that meet their requirements.”

Wilson and Hill Architects 2/15 Washington Way Sydenham Christchurch T (03) 379 3663 www.wilsonandhill.co.nz — Advertising Feature

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February/March 2013 | 37

Rebuilding Christchurch | Conqueror Doors & Products

An open and shut case When one door closes, another opens, or so the proverbial saying goes.

Except for Christchurch, where there’s a lot more doors opening with the establishment of the city’s state of the art “super factory” set to start producing doors on a scale never before seen in this part of the world.

Conqueror International Ltd, a manufacturer of garage doors and panel products, opened the new plant in West Coast Road on October 19 - a move applauded by the government and being celebrated as part of a world-leading enterprise.

The new 7,500 metres squared state-ofthe-art manufacturing plant will allow the company to produce a diverse range of panel products from a single production

line, making it one of the most adaptable plants of its kind in the world, Conqueror International CEO Trevor Bills explains.

“With this facility we are capable of producing 14 metres of insulted panel per minute, and have the capacity to produce New Zealand’s entire annual garage door requirement in just 3.5 weeks. The new facility also has the unique ability to manufacture panels in lengths of up to 24m,

which allows for more flexibility in building design,” he says.

“We are going to be producing products on a scale never before seen in this part of the world. This will help to ensure short lead times, consistent supply of quality products and guaranteed pricing. At a time when Christchurch is being virtually rebuilt from scratch, this incredible facility will change the common current building mindset.”

Johnston Excavating and Drainage Ltd are proud to be associated with all the siteworks and drainage for this prestigious project.

Telephone 03 3243744 Fax 033243778 Paul Johnston 0274329590 paul@johnstons.net.nz

Suppliers and installers of; • New roofs/re-roofs • Residential and commercial • Flashing manufacturers 21 Tyne Street Phone: 03 348-0035 Fax: 03 348-0065 Mobile: 0274 334-332 Email: info@avonroofing.co.nz www.avonroofing.co.nz

38 | February/March 2013

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“

We are going to be producing products on a scale never before seen in this part of the world. This will help to ensure short lead times, consistent supply of quality product and guaranteed pricing.

At a time when Christchurch is being virtually rebuilt from scratch, this incredible facility will change the common current building mindset.

- Conqueror International CEO, Trevor Bills

”

Rebuilding Christchurch | Conqueror Doors & Products

A super-factory is born The new factory represents the confidence Conqueror International has in the future of Christchurch and its impact on the city will also be significant. Plans for the factory were developed after a number of the company’s Bromley based buildings were damaged in the earthquakes.

Work began on the six hectare site in February, 2012, with the first of the plant arriving in June. The production of all products was then trialled in September and the production line is now in full swing.

“

Custom built to accommodate Conqueror’s extensive range of products, it’s not surprising the very same PIR insulated panel methodology was adopted. Not only did it mean using a product the Conqueror team had utter faith in, but also that building time was minimal in comparison to traditional methods.

The product’s PIR insulation provides the perfect solution for meeting both current and perceived future building regulations and other carbon reduction programmes, Trevor believes and the plaudits for the product go beyond its sustainable makeup.

Its PIR core also typically offers superior insulation properties that outperform other less environmentally friendly products by It’s not surprising that when it came to more than 50 percent. “The product also has building this super factory, Conqueror doors remarkable acoustic qualities, an exceptional are made with 100 percent Polyurethane fire rating and it can boast a seismic internal insulation and double skin steel construction, giving them outstanding thermal performance second to none,” he says. and acoustic values while being virtually Conqueror is also going the right way about impact resistant. preserving the general global perception

If New Zealand is going to continue to have a strong manufacturing base then it has to invest in doing what is happening here. The pattern here is investment in new equipment and good technology… and moving up the value curve. If we do that, New Zealand can win on the world stage.

- Prime Minister, John Key

”

of New Zealand as a clean, green country.

Conqueror is proud to market its PIR product as the only “insulated panel construction system with a green heart” given that the PIR core in all its panels is devoid of harmful CFC’s of HCFCs .

Speaking at the official opening at Yaldhurst Business Park, John Key described the new factory as a very positive story and an example to New Zealand. “If New Zealand is going to continue to have a strong manufacturing base then it has to invest in doing what is happening here. The pattern here is investment in new equipment and good technology… and moving up the value curve,” he says.

Conqueror’s new plant produces: • PIR steel clad sandwich panel insulated external wall panel in four different styles, in varying thicknesses and with optional surface finishes • PIR steel clad sandwich panel insulated roof panel with a unique clipping system starting at 50mm thick and up to 250mm • PIR steel clad sandwich panel insulated internal wall panels in optional thicknesses ideal for internal office and cool-store construction • PIR steel clad sandwich panel 40 mm thick insulated sectional garage doors in several different optional/styles at 40mm thick • PIR insulated panel clad both sides with either Kraft paper and or aluminium foil in optional thicknesses, which is ideal for both subsurface and above surface insulation.

“If we do that, New Zealand can win on the world stage.”

Phone: 384 7146 9C Francella St Bromley, Christchurch paul@pksteel.co.nz

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Conqueror™ highly thermally efficient and environmentally friendly garage doors, made right here in New Zealand The World’s Quietest operating automated garage door Insulated for a warmer, quieter home Ecosafe Core safer and better for the future www.conquerorproducts.com

Built Tough & with superior sound proofing

Ph: (03) 3848 137 | F: (03) 3845 045 E: enquiries@conquerordoors.com 303 Blenheim Rd, Upper Riccarton, Christchurch 8041

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February/March 2013 | 39

Rebuilding Christchurch | Conqueror Doors & Products

Conqueror International

Q&A

How do I arrange a measure and quote?

Simply look in the Dealer section of our website and contact your nearest accredited installer. The measure and quote is really simple and will only take a few minutes, and comes with absolutely no obligation to purchase.

high-end garage doors with economies of scale never seen before in New Zealand.

We pass these savings on directly to our customers.

How much more resistant to damage are these doors?

Up until recently, we’d have said yes.

Our doors are virtually impact resistant and are very, very difficult to dent. Impacts that would normally leave a dent in a traditional door will leave little, if any, signs of damage on our doors.

Are Conqueror doors really the quietest operating garage doors in the world?

Will our insulated door really make a difference to our power bill?

All we can say is have a listen for yourself.

Our doors have so many patented parts which work together to achieve their whisper-quiet operation that it’s unlikely you’ll ever hear another door that even comes close.

If your garage door is not insulated, it could quite conceivably be the biggest source of heat loss from your home. A Conqueror insulated garage door will noticeably reduce the amount of energy used to heat your home by creating a thermal barrier which will keep the cold out, and the heat in.

Aren’t new garage doors just for new homes?

With all these features, won’t these doors be out of our price range?

Unlike most purchases you make for your home, you can afford the very best when it come to your garage door! A Conqueror door is only a few hundred dollars more than a traditional single skin steel door, and when you put them side by side you realise just what fantastic value Conqueor™ doors are!

How can you make these garage doors so affordable?

It’s been our intention right from the start to produce the best garage door system in the world for the New Zealand market at prices everyone can afford. To achieve this we have invested many millions of dollars building the most state-of-the-art garage door production facility in Australasia right here in Christchurch. This super-factory can produce

The core we use in our Conqueror doors is called “PIR”, it was chosen because it’s 50 percent more thermally efficient than similar products used by other manufacturers (Generally polystyrene or EPS). Conqueror doors are the only doors manufactured in New Zealand to use PIR. How much noise will my door stop?

External noise such as traffic, lawn mowers, the neighbourhood kids etc will be greatly reduced. Our customers who live on busy roads or in high density housing areas report huge reductions in noise and love the extra peace and quiet. If you use noisy equipment in your garage, the Conqueror door is ideal for sound insulation, reducing noise pollution and keeping your neighbours happy.

Are all door sizes available?

Yes, your accredited installer will confirm this with you and let you know what options you have when they carry out your free measure and quote.

Can I install it myself?

Correct installation is critical to the effective operation of your Conqueror door.

Because of the precision nature of our door and its full perimeter seals it really is a job for a professional installer who’s familiar with our installation methods and has the correct tooling. All of our authorised Conqueror installers are factory trained and can install doors quickly and safely, giving you the peace of mind of knowing the job was done right.

What is the warranty on the door and motor?

All Conqueror Doors are installed with a full two year warranty on parts. This includes springs, cables, hinges, tracks etc. The warranty does not cover items such as remote batteries that have an unknown life expectancy.

The manufacturer's warranty does not cover labour, however, your local Conqueror dealer will warrant his installation. All warranties do require that after 12 months after installation, the product is fully serviced. A full warranty statement is available upon quotation acceptance or purchase.

Conqueror Doors and Products 303 Blenheim Road T (03) 3848 137 E enquiries@cilproducts.com www.conquerorproducts.com — Advertising Feature

Great commercial & industrial projects From design to completion Working with Conqueror International to make their projects run smoothly.

Call Simon on 027 2886 6192 www.canform.co.nz

40 | February/March 2013

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Another door opens Conqueror International’s garage doors are PIR thermally insulated and are a popular choice for consumers wanting a quieter, warmer – and consequently more cost efficient – home.

A skilled businessman prior to the Conqueror phenomenon, the company’s CEO Trevor Bills knows a little something about garage doors.

He established the automatic garage door firm Dominator Doors in 1987, which was purchased 17 years later to the Australian firm Alesco Corp for $50 million, earning himself an early retirement.

However he came out of that early retirement to invest heavily in the Conqueror product, a decision carefully considered and driven largely by a desire to again offer superior product to the New Zealand market and beyond.

He had considered the development of the Conqueror product as early as 2004 after the sale of Dominator however, a much more recent development in insulation material, PIR has enabled him to deliver absolutely clean green product without any damage to the environment. Not to mention or underestimate the obvious seismic advantages that this relatively lightweight product offers to earthquake prone Canterbury and indeed, New Zealand as a whole.

The Conqueror factory and its product, Trevor says, provide the opportunity to change the common current building mindset, while simultaneously offering, genuine functional advantage, incredible energy efficiency and aesthetically desirable options not previously available in New Zealand.

That plus its many other attributes, including its sound environmental base, make it an exercise and a product that is well worth backing, Trevor says.

John Key expresses little surprise at Mr Bills’ return to the entrepreneurial marketplace. He has proven his success in the past and that is being repeated, he says.

Rebuilding Christchurch | Cornerstone Building Systems

Affordable, sustainable homes that save you money Earthquake safe, affordable and sustainable - Net Zero Energy homes are not only available now, they are also the sensible way forward if we want to consider the impact we are having on the environment.

One housing company with a “can do” attitude toward environment options, Cornerstone Eco Homes Ltd, utilise the best sustainable design practices.

These design practices include being licensed to design and build in the proven Cornerstone Structural Insulated (SIP) building systems, orientation to incorporate the free energy from the sun, wall panels, raft floor with fully insulated edge beam and highly insulated roofing.

The homes’ super insulated envelopes are what makes this an easy reality, making up at least 30-35 percent of the energy savings. This part of the building programme is often even less expensive than traditional building methods, with the savings and comfort level giving the homeowner a far superior experience.

There is also double glazing and UPVC joinery, along with LED lighting (four percent energy savings), solar or boiler water heating (36 percent energy savings), conservation and recycling systems to maximise environmental benefits, while disaster proofing and minimising the footprint of the home.

Edible landscaping is an area that can make a difference to homeowners. It really is

“We are happy to continue training builders in the system if clients have a particular builder they wish to use. The ‘green city’ that the CCC ‘Share an Idea’ revealed, needs to be on the rebuild menu.

“Cornerstone Eco Homes can offer to project manage their project, if they take the ‘opt out’ of the programme option and ‘opt eco’, or we can sell them the kitset and give assistance where required. We are very happy to be involved with such great eco systems for our homes,” Scot says.

Inventor, developer and technical adviser of the Cornerstone Building System, Mary Ginn explains. “Energy audits on the homes when utilising the Cornerstone Building System products alone, shows that we are producing homes that function at twice the NZ Building Code requirements and when we add the energy saved for water and space heating/cooling together, we achieved 70-75 percent of the total energy bill, leaving a small amount of daily requirement. With SV panels prices becoming a very affordable option in combination with the Cornerstone Building Systems’ super strong insulation, a home can be totally independent in a disaster of nature or a financial downturn.

“The performance of Cornerstone homes throughout Canterbury proved this system in the worst hit areas, where neighbouring structures did not fair so well, that it is capable of standing up to everything Mother Nature could throw at it in these times where disasters are common place.

She says families now are smaller, so a smaller footprint, looking at what is desirable and what is affordable makes sense. “We consider building with an eye to future development, keeping the mortgage to a minimum rather than a maximum.”

Case study Homeowner Joe Bergman purchased a home which had used the Cornerstone structural insulated panel system. Much like a large number of Cantabrians, Joe and his family had to venture into the property market in 2012.

Fortunately this was not earthquake related like many others however, an expanding family and frustrations over ever-increasing heating costs from a modern, but very thermally “inefficient” home, triggered a move.

Thermal efficiency, cost effective heating and functionality were at the top of the list for the family and after battling with the ever-increasing Christchurch house prices, they finally found a Cornerstone home that they are extremely happy to be in today.

“As the home was 14 years old, initially I had my doubts, but as I was soon to learn, the technology used by Cornerstone’s Sustainable Home System even 14 years ago when my home was built, was allowing

my home to achieve a thermal efficiency rating twice that for what is required for the current standard new build today,” Joe says.

Further research revealed the “te Wera” Eco boiler hot water system could supply the home with all of its hot water needs without the use of electricity.

“Along with free heat from the plumbed radiator heaters, we knew we were onto a great system.

“The simple answer for us, for our home extension to accommodate our expanding family, was to contact the people that designed our home originally and we have found Mary Ginn, the developer of the Cornerstone Building system, brilliant to work with in helping us find simple and stress free solutions to our proposed extension questions.

“We are now looking forward to the new work with the Cornerstone Eco Homes' team early in the new year.”

Cornerstone Building System Ltd & Cornerstone Eco Homes Ltd T 0800 4 CORNERSTONE M 027 280 6813 E info@cornerstoneecohomes.co.nz E admin@4-cornerstone.com www.4-cornerstone.com www.cornerstoneecohomes.com

— Advertising Feature

Providing Engineering Support for Cornerstone Building Systems TH Consultants Ltd provides Quality Design & Engineering Services for your Building and Construction Requirements. Our approach is all about working with you, at all stages of your project. From concept design through to construction, we ensure your needs are met, and your ideas become reality.

Ideas into Reality Contact Noel

43 Peacock Street Christchurch Ph 03 366 1502 www.thconsultants.co.nz

PO Box 13 117 Armagh Christchurch 8141 info@thconsultants.co.nz

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February/March 2013 | 41

Rebuilding Christchurch | Arrow International

Building much more than simple structures Arrow International has established a strong and diverse project and construction management portfolio based on an “outside the square” approach.

But it’s the integrity of client relationships and a strong partnership based philosophy which has really propelled the company forward.

Arrow CEO Hugh Morrison says in spite of outcomes in concrete and steel, the construction industry is all about people with projects built for people, through people and by people.

Seven golden rules

“To get real success the process must be led by people leaders.”

2. BE ACCOUNTABLE

As a philosophy, it is much more than lip service, finance and commercial director Andrew Bruce explains. “Integrity is a powerful, but over used word. It is easier to see the consequences of sustained integrity which is trust. With trust nothing is impossible; without it even the easy becomes hard.”

“

A strong culture is not optional for success, it is essential. Culture nurtures and guides the behaviours, attitude and energy of our team, whether in remote sites or on the end of a phone. It is an essential part of ensuring the Arrow promise.

Tom Clisby, Director - Southern Operations

”

1. BE FEASIBLE Confirm a robust feasibility and use it to drive the project.

Treat the client’s objectives and money as if they were our own.

3. CREATE PARTNERSHIPS Enter into partnered relationships that allow the best value outcomes to be realised.

4. PROVIDE LEADERSHIP

Arrow delivers successful projects by integrating building skills with active design management, ownership of project drivers and respect for the clients’ feasibility. Added to this is the essential ingredient for great projects – great people.

Provide leadership, direction and take responsibility.

Arrow’s core skills are in strategy development management, project/ programme management and construction.

On a ‘best for project’ basis, the company offers these skills to its clients either individually or as an integrated combination a project delivery partner.

6. OPTIMISE SOLUTIONS

5. BUILD TEAMS Remove conflict and create powerful teams that get the best out of people.

Find the optimum delivery solution and approach (risk vs. return) for each client and project.

7. NO COMPROMISES Be uncompromising in our management of time, cost, quality and safety.

Hawkins

refrigeration & air conditioning

Hawkins Refrigeration and Air Conditioning are pleased to supply Mechanical Services to the Arrow International Landpower Project

Design | Installation | Maintenance | Service 134 Wordsworth St | PO Box 7075 Christchurch | Ph: 366 0399 | Fax: 366 9417

SHEPARD & ROUT ARCHITECTS LTD 181 Lichfield Street PO Box 2426 Christchurch 8011 New Zealand

42 | February/March 2013

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T 03 366 1562 F 03 366 1060 E admin@sheprout.com www.sheprout.com

Rebuilding Christchurch | Arrow International Q&A - what Arrow

International offers Project delivery partnership I have a project and I want one point-ofcontact, who will get it done from concept through to completion?

As project delivery partner, Arrow joins the client’s team at the project’s early stages and provides a single point of responsibility for the project delivery; integrating feasibility, design and construction.

Strategy development I have an idea, where do I start?

Independent of our project delivery team, Arrow provides a strategy management service that assesses and maximises a project’s viability – for more information please contact Arrow Strategy.

Project management I need a project leader to get my project off the ground and to drive it. Who can lead this process?

In a project leadership role, Arrow uses its skills and awareness of both feasibilities and construction to drive the project to achieve the client's objectives. If you need a ‘post box’ project manager, that’s not us!

Construction I’ve got everything ready, who can I get to build it?

When Arrow is introduced later in the design process, as the building contractor we bring to the table design awareness, transparency, client focus and accountability that is our trademark.

“

Leading edge case study - PricewaterhouseCoopers building

Our vision is to be the most outstanding company in the history of New Zealand’s construction industry.

This goal reminds us that we will see out the full life of the projects we build and that the relationships we develop will run well beyond a single project

Arrow International has been assisting Canterbury University to become the world’s leading institution in seismic and structural design research, using the remnants of the PricewaterhouseCoopers building.

According to Arrow project manager Jan Geesink, the research and data taken from the PWC building will help with the design and construction of new, more resilient and safer buildings in the future.

The company took on the significant job of demolishing the PWC building, while keeping large chunks intact and then transferring them to Canterbury University where they were studied.

It’s the first research project of its kind in the world - researchers can actually examine the stresses placed on the building, how this affected the building and then work out how this knowledge can then be used to improve structure and material design for the future.

“We’re all navigating our way through this new seismic era. The investment in research we can do now will benefit the whole construction industry in New Zealand. We want to see the University continue to lead the world in seismic and structural design research. Arrow is committed to keeping up with the latest seismic technology. We have worked with the University in the past on LVL timber and seismic methodology and this was just another way we could help the University to develop this important research further.”

- Hugh Morrison, chief executive officer

STRUCTURAL STEEL, SUPPLY FABRICATION & ERECTION

”

SOUTH ISLAND WIDE

JOHN JONES STEEL PO Box 4241, Christchurch Phone 03 366 8679 Fax 03 365 6015 Email: admin@jjsteel.co.nz www.steelworknz.com

Proud to be involved in the Arrow International/ Landpower project

Phone (03) 365 7077 sparky@melray.co.nz www.melray.co.nz www.canterburytoday.co.nz

February/March 2013 | 43

Rebuilding Christchurch | Arrow International Post-quake construction Ian Smith, Christchurch strategy and growth director, talks about his role overseeing Christchurch marketing and development, ensuring the team is streamlined and structured to cope with the challenges the city’s rebuild will bring.

You have taken on a big role at a difficult time. What are the biggest challenges you are facing at the moment?

Dealing with the urgency of client requirements. Making buildings safe, getting them operational again if possible and working out what to do with their asset if they’re not.

Growing our team is also a big challenge so we can remain responsive to client’s needs going forward. We have quadrupled in size and now have a team of over 200, which has been very rapid growth over the last year.

What are the challenges to rebuilding in the CBD?

travel times getting to work and going to meetings. But on the other hand businesses that were struggling in small areas are now thriving and there is new energy and vibrancy in random places. We have all found our new favourite coffee shop!

We have also seen national and international clients commit to about $40 million of new build projects in Christchurch over the past few months which is a great vote of confidence in the city!

“

In their words They are fantastic at what they do, and they are both professional and they make it entertaining. So, while you are getting the job done and delivering on time and under budget, you are working with a great team.

- Colmar Brunton survey response

There are issues with C and D grade buildings that have been demolished and how this will effect their tenants. They may not be able to afford the increased rent new buildings will demand, there are questions about the feasibility of new spaces. Many tenants and employees are demanding building codes that are higher than what insurance pay-outs may cover before they re-enter buildings. Many of them are also hesitant about working in high rise buildings again.

How have the earthquakes impacted on development outside the CBD? There are positives and negatives. Staff that have moved from the CBD to the suburbs have transport issues to face and longer

”

Significant repair case study Housing New Zealand In mid June 2012, Arrow International was invited to tender for the repair of a significant number of Housing New Zealand Properties that had lain empty since the February 22, 2011 earthquake.

The scope was also to cover essential maintenance and (in many cases) additional capital works.

Following Arrow’s submission of a proposal and subsequent negotiation to arrive at a methodology aligned with the client’s needs, Arrow was awarded a contract to carry out the work needed to 104 houses.

This was the lion’s share of an urgent repair programme to get vacant properties to a lettable standard and at the same time undertake a capital works programme that would help to extend the life of the dwellings in some instances Arrow commenced work in the field early in August 2012 and handed back the last set of keys less than three months later on October 31. During this time the tally increased and 111 properties were completed ready for tenants to be allocated.

Unique aspects The cause of the work (Christchurch earthquakes of 2010 and 2011) was in itself a unique matter. Housing New Zealand had no similar past experience of this type of event to call upon and Arrow were able to suggest a flexible approach that would enable a large number of properties to be re-tenanted as quickly as possible. There was enormous external pressure to get these properties back into circulation by (or before) 31 October 2012 – Arrow was successful in achieving this.

During the execution phase the programme was being closely monitored on a daily basis with workloads, completion targets, forecasts and handbacks being constantly adjusted to suit the ever changing scopes / requirements of Housing New Zealand.

One of the challenges faced by Arrow and Housing New Zealand involved the need to clearly demarcate between work associated with the first three earthquakes, subsequent earthquake damage, maintenance and capital works. This was dealt with seamlessly as far as site operations were concerned, but involved some relatively complex lines of communication and strict adherence to administrative systems.

Arrow’s role Arrow worked with Housing New Zealand to manage, co-ordinate and control the scoping, programming, execution, handover and completion of the damaged properties.

A number of smaller contractors and subcontractors were engaged to spread the workload and the risk while maintaining the ability to be flexible and take on additional properties when asked to do so.

Arrow International PO Box 14109 Christchurch Airport T (03) 366 5418 www.arrowinternational.co.nz — Advertising Feature

Proud to be selected by Arrow International as the preferred painting contractor for the Landpower project.

• • • • •

Contact us

for all your commercial painting contracts

Ph: 03 366 3913

Fax: 03 366 4713 | Mob: 0274 761039 Email: jeremy@spencergroup.co.nz

www.spencerpaint.co.nz

44 | February/March 2013

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Pleased to have provided Engineering Services for Arrow International.

consulting engineers heating + ventilation mechanical • structural hydraulic • electrical acoustic • civil • fire

Unit 3, Amuri Park, Cnr Bealey Ave & Churchill St P.O. Box 25-108, Victoria St, Christchurch 8144, New Zealand (03) 366-1777: phone (03) 379-1626: fax engineering@pfc.co.nz: email www.pfc.co.nz: website

Rebuilding Christchurch | Arrow International

Wai-Ora landscape specialists There really is something to that old cliché that first impressions count because, when someone arrives at your premises, be that commercial or residential, the windswept look really isn’t a great one.

Wai-Ora Forest Landscapes Ltd has been taking the ordinary and making it extraordinary since 1996. A commercial landscape contracting company and wholesale native plant nursery, Wai-Ora is based in Harewood, Christchurch. Its clients are a diverse range from local authorities, landscape architects and building contractors, through to property developers, civil works contractors, project management firms and lifestyle block owners.

Upon formation of the company the landscaping and nursery divisions were initially involved with waterway and wetland restoration. With Wai-Ora Trust’s historical commitment to restoration of people and the environment, the company was able to take up work in the area with enthusiasm and experience.

Wai-Ora Forest Landscapes Ltd 48 Watsons Road Harewood T (03) 359 2458 www.waioralandscapes.co.nz — Advertising Feature

Register now and receive FREE email alerts.

To help you find that perfect job, you can create your own work wanted ad.

This is where you state exactly what job/career you want, what location you’d like to work in, how much money you want, when you want to start and what benefits would keep you happy.

This is your ideal chance to be headhunted! In today’s employment market you have the upper hand, so get employers looking for you.

You can keep your identity hidden so your current employer doesn’t see it.

Alternatively, you can simply post your CV and see what opportunities knock on your door to the new future.

We also have some progressive companies with video profiles of their organisations and amenities, so you can really see what it’s like there before wasting your time.

Proud to be the only major Kiwi owned job site!

“So we can provide an extensive range of services backed by a well-resourced administration support to deal with timely and accurate invoicing and general enquiries.”

SEARCH ONLINE ON:

OR PHONE 0800 4 TODAY (0800 486 329) The launch site for every Kiwi career Landscaping • Environmental Care • Nursery • • • • • •

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www.waioralandscapes.co.nz

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Wai-Ora Forest Landscapes is not a ‘one dimensional’ company and can provide a range of services from the traditional soft and hard landscaping, to small scale civil and timber work through to weed control and planting in areas of high biodiversity value and areas of re-vegetation. “We had another area of expertise, that being the site after-care maintenance and gardening team. Another string to our bow is our native plant nursery which produces a wide range of ‘eco-sourced’ native plants. Within our staffing we have personnel with qualifications and expertise to give advice on landscaping matters, particularly in the areas of conservation type work.

WE HAVE THOUSANDS OF JOBS READY FOR YOU NOW!

FREE Email Alerts

According to Steve Hume, general manager, the success of the company has, to a large degree, been built on the long experience the company has had operating in the greater Christchurch market. “We have a number of long servicing staff who have a good knowledge of local conditions and this combined with our reliability and commitment to delivering a high quality cost effective job means our services are well sought after,” he says.

Looking to the future, with earthquake rebuilding and business relocation work gathering momentum, combined with a greater appreciation and enthusiasm for landscaping, Hume sees business opportunities continuing to grow. “As we are a labour intensive industry, particularly in the conservation and environmental care work, job opportunities have arisen and will continue to arise for both trained people and trainees. This can only be good for the local economy in the long term in terms of employment and for on-going business confidence.”

CV Database

Established from several existing trading departments of the Wai-Ora Trust, the company employs more than 30 full time staff, as well as part time, seasonal and sub-contractors.

Over the past 17 years the company has expanded and diversified, competing successfully for tendered work and gained increased credibility in the marketplace, while continuing to contribute a financial dividend to the Wai-Ora Trust for its social and mission work.

LOOKING FOR A JOB?

PH: 03 359 2458 Fax: 03 3592468 E: steve@waioralandscapes.co.nz

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February/March 2013 | 45

Rebuilding Christchurch | Prefab NZ - The Hive

Abuzz at the HIVE When you think of prefabricated buildings often it is the image of old school classrooms well past their “best before” date that spring to mind. However, at the Home Innovation Village (HIVE) in the Canterbury Agricultural Park, building companies and sector leaders are showing just how far prefabricated buildings have come.

These architecturally designed, aesthetically pleasing constructions are about as far away from those old school prefabs as you can get.

PrefabNZ chief executive Pamela Bell says the HIVE represents forward thinking building methods which have been used around the globe for years. With New Zealanders now becoming more aware of the advantages of prefabricated methods and coupled with a re-education of both the construction industry and house owners, there is a definite shift towards prefabrication or offsite construction.

Pamela says there are real advantages when it comes to prefabricated homes.

“We want to question how people are living and building.

“Anything prebuilt has tighter quality controls, is cost effective, is built in controlled conditions in a short amount of time and had sustainability benefits because a lot of the building takes place in large workshops, so there is less disruption to neighbours and the environment.

“Because the building industry is a service industry that responds to clients’ needs, if we can educate people about the huge benefits of prefabricated building, then the demand for these buildings will increase.”

One of the newest residents on the block at the HIVE is the high performance house featuring Warmframe™, a collaboration between Salmond Architecture as designers, Beacon Pathway as project managers and a group of industry partners who have developed the new product (NZ Steel, Frameteck-RFS, Insulpro, Fletcher Aluminium and Resene).

46 | February/March 2013

The house is a single level pavilion, standalone residence with two bedrooms, bathroom, laundry, kitchen, living and dining rooms. The opportunity exists to link in further pavilions to provide more space.

Beacon Pathway general manager Nick Collins says the house showcases exciting technologies including Warmframe composite steel frame technology – a new building system which combines the build accuracy and strength of steel framing with superior thermal efficiency.

By using high levels of insulation and thermally broken aluminium window frames, it significantly exceeds the energy efficiency requirements of the New Zealand Building Code.

“This Warmframe house has been built to Lifemark™ design standards; a seal of approval based on five key principles: accessibility, adaptability, usability, safety and lifetime value. The house has also been awarded a Homestar™ eight star rating.”

Axxis® steel has been used for framing and Colorsteel® roofing has been used in the project – both manufactured in this country from local iron sand to suit New Zealand conditions.

“When building a home, it’s important that your framing is strong, straight and built to withstand the toughest conditions.

Axxis steel is galvanised, high-tensile steel specifically designed for New Zealand’s houseframing market,” Nick says.

“It is non-combustible, strong and has been shown to have excellent earthquake resistance. Axxis steel does not absorb

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moisture or support mould growth, will not suffer from insect attack and is recognised by the Asthma Foundation as a Sensitive Choice product. It is also galvanised to prevent corrosion and is backed with a 50 year durability statement from NZ Steel. By framing your home with Axxis steel, you’re looking after your future.”

The house was built in approximately 10 weeks, which demonstrates the speed of offsite fabrication in a controlled and secure environment with no weather delays. It causes less disruption, allowing people to continue to live in their old homes throughout the construction period.

“Other accommodation will only be required whilst the site is cleared and the Warmframe house is delivered and assembled.”

The house provides operational energy efficiencies through the use of high levels of insulation, double glazing and good design.

Energy efficient lighting and heating are matched with the use of solar power for water heating and energy generation, promising lower power bills.

The house is also water efficient and even collects rainwater to provide resilience in the case of further earthquakes. What’s more, the Warmframe house at HIVE is a great option when thinking about the environment – its offsite fabrication ensured less construction waste during the build process, and many of the materials used are either recycled or fully recyclable.

For example steel used in Axxis steel for framing and Colorsteel roofing is 100 percent recyclable and Insulpro insulation is manufactured from recycled plastic milk bottles.

RR

Rebuilding Christchurch | Prefab NZ - The Hive

HIVE opening hours: Saturdays and Sundays from 12pm to 4pm

Facilitated by PrefabNZ, the HIVE showcases prefabricated building. It promotes the benefits of prefabricated design and construction including affordability, sustainability and adaptability.

Currently open to the public, there are a number of different prefabricated buildings in one location. The collaborations between architects, housing companies and manufacturers have produced a variety of options for those looking to build a new home, providing a range of options that sit between group housing in subdivisions and architect-designed custom homes.

The Kiosk - BART

Week days by appointment

The HIVE Kiosk custom designed solar chalet is just one of many designs available from BART, with options including a garden fence to three storied commercial building.

To ensure the Kiosk’s energy efficient low carbon footprint building, BART has used a revolutionary structural insulating panel (SIP) that gives interior and exterior surfaces that only need plaster and paint to finish. This means that the build is super-fast with low waste and is very ecofriendly.

The panels are made of MagOx, fibre reinforced cement sheets sandwiching a polystyrene core to make a super strong wall, floor or ceiling panel.

Contact: Graham Ward - graham@bart.net.nz

The Smart House – Laing Homes and Wilson & Hill The Smart House has been designed in partnership with acclaimed award winning architects Wilson & Hill for clients who prefer their homes with clean and simple lines with a modernist edge.

This modular Metrapanel, timber frame, Gib board system home offers the ultimate flexibility, enabling the house to be progressively built as required or as funds permit.

Design features include flexible design options, generous floor to ceiling windows, low or zero volative organic compounds (VOCs), water based paints, oils and stains, quality construction, thorough planning, locally sourced materials where possible, engineered timber products, and relocation to alternative sites if required.

Contact: Grant Laing - grant@laing.co.nz

sustainable, warm, affordable Owning a sustainable home has never been more affordable. EKOKIT is a range of houses that have been specifically designed to be flexible, sustainable and within the price reach of ordinary New Zealanders.

Call or email us to book in for a tour of our home at the HIVE. 0800 4EKOKIT enquiries@ekokit.co.nz

www.ekokit.co.nz

Little Wing EcoSmart House – Lockwood Homes

Park Terrace - Keith Hay Homes and Architex

Compact and economical, this is the allencompassing eco-home, complete with high levels of insulation, thermal mass, low toxicity finishes and natural ventilation.

This see-through manor has two barn-like gabled pavilions framing a central living area which is completely transparent and opens up entirely from side to side onto two large covered entertaining decks, allowing the living space to double in size.

The solar panels fit easily on to its sea bird roof, and the north facing verandas provide sheltered, shaded outdoor areas.

Numerous floor plan options allows for larger and smaller versions of the plan – anything from two bedroom, bunkroom, single bathroom and a carport to three bedroom, double garage and two bathrooms.

Contact: Chris Ward - chris.ward@lockwood.co.nz

The Rakaia Cube – Falcon Construction The Cube is a precast concrete system that is earthquake engineered. It is an 8m by 4m structure that is connected together to modular pods vertically or horizontally with no limits on what the end product can become.

It is engineered to construct anything from single to multilevel structures, commercial or residential. Not only does it have great engineering qualities, but it is designed to provide a safe, warm and low maintenance environment.

This revolutionary system has the ability to be constructed four to five times faster than a traditional build and deconstructed and relocated if required. The first three-bedroom home was completed in 14 days, with the last commercial building completed in 28 days.

Another key to the Cube is its ability to be used as either a permanent or temporary structure – as the modular structure can be deconstructed and moved to another site to either replicate the original building or by creating an entirely new building design.

Contact: Sophie Savill - sophie@falconconstruction.co.nz

48 | February/March 2013

www.canterburytoday.co.nz

Full height sliding glass walls recess fully into pocket walls on all four corners, opening up the entire room to the outdoors. The resulting courtyard spaces create further sheltered outdoor living rooms.

An open living area focuses on a central fireplace feature wall with a foyer on either side providing access to two generously proportioned and appointed bedroom suites.

An entire wall of full height wardrobes runs the length of one wall and ends in a full height corner window and door, opening the bedroom to the outdoors. Each of the two ensuite bathrooms can accommodate a bath or shower as preferred.

The other pavilion is dedicated to an extravagant kitchen, with full length built-in cabinetry and appliances. A full length wide central island unit divides the kitchen from the dining area and provides casual seating for informal meals.

The latest technologies are employed throughout to optimise the thermal and sustainable performance of the building. This will provide long term peace of mind along with reduced building management costs for the occupants.

Contact: Matthew Hay - matthew@khh.co.nz

HIVE Canterbury Agricultural Park Curletts Road Christchurch www.homeinnovation.co.nz — Advertising Feature

Rebuilding Christchurch | Module NZ

Your own home in a jiffy Have you spent hours trawling the real estate pages, through open homes and real estate offices to no avail?

Does nothing in the housing market catch your fancy?

Well, Module NZ, provider of kitset homes, has a solution for you. Whether you are looking for your first home, a new bach for the beach, an investment property, something for the farm workers or a comfy sleep out, this company can offer a quick and simple solution.

Manager Harvey Fisher established the family-run business two years ago with the vision of providing New Zealanders topquality homes that are built quickly and efficiently.

Since then Module NZ has quickly grown from a brand to a competitive player in the housing market – all because of its ability to fulfil many a prospective homeowners' dream.

“We pride ourselves on service,” Harvey says. “We endeavour to give clients what they want.”

Speedy building “People want houses built yesterday,” Harvey says. While yesterday is obviously unachievable, he says Module NZ certainly promises clients a quick turnaround. It provides a range of options that are qualityguaranteed, smart, functional and extra quick to build.

“Our quickest build was in six weeks and two days,” he says. “But eight to 10 weeks is the usual. We do everything; we organise the council consent, right up to the build of the completed home.”

Options galore Canterbury distributor: Bainbridge Homes While Module NZ offers a pre-designed range of kitset homes, things are certainly not set in stone. The company knows freedom of choice matters. To guarantee flexibility Module NZ has developed a range of different plans (45sqm up to 165sqm) to choose from – all of which can be adapted further to meet a client’s vision of the perfect home.

Anywhere, anytime Module NZ prides itself on being a completely 100 percent New Zealand owned and operated company. It has approximately 17 distributors spread throughout New Zealand ensuring you can get your kitset home anytime, anywhere.

All materials used in the kitset homes are manufactured and supplied by New Zealand companies making it a hassle-free, speedy process for all prospective homeowners in any part of the country.

No man stands alone While Module NZ is certainly a success in its own right, Harvey says certain partnerships with other companies have certainly helped him pave the way to success.

Aluminium Systems has supplied all the aluminium joinery such as the window framing for Module NZ’s kitset homes.

How it works • Receive your free Module NZ welcome pack • Talk to Module NZ about the logistic requirements, site access ability and choose the kitset home that suits you

Take your pick

• Meet with Module NZ and get your dimensioned floor plan and information pack on the house of your choice • Finalise your colours and delivery date.

• Sign the contract • Kitset home is delivered • Home is then installed.

Harvey says both price and proximity have made Aluminium systems the best choice for the company. “Aluminium Systems has distributors in a few locations, the products are good quality and good value for money. It offers the best service and the best price.”

SRB Law does all the legal paperwork and agreements for Module NZ. “The whole lot are supportive and loyal, working hard behind the scenes to make business happen,” Harvey says.

This range was designed with the emphasis based on friendly and comfortable day-to-day living. The welldesigned open plan living creates a great social atmosphere that can be enjoyed by anyone. Whether or not this is to be your everyday home or your holiday home, the open plan layout is a winner in almost every situation.

Cottage Series This range has a great balance between living and sleeping quarters. With all the necessary basics provided the cottage series kitset homes suit a range of different environments whether it be as a sleep out, farm workers quarters, investment property or as your general getaway beach house, this range is both stylish and practical.

The Lifestyle Series

Module NZ T 0800 00 23 17 www.modulenz.co.nz

This series provides a smart, functional, classy yet easy place to live every day.

With all the kitset homes in the range featuring good size living spaces and ensuites in the master bedrooms, you will be able to live in style whilst still enjoying all the benefits of cost effective housing.

Christchurch showhome Open Saturday and Sunday 12pm – 4pm The HIVE A&P Showgrounds Christchurch

Classic Series

— Advertising Feature

www.canterburytoday.co.nz

February/March 2013 | 49

Rebuilding Christchurch | Hiab Services

Delivering to the building industry

Now running 18 trucks, up from nine before the earthquakes, owner Pete Sturgeon says the growth is all about meeting the increasing local demand.

The company specialises in servicing Canterbury’s construction industry and primarily delivers timber framing and roof trusses for about 80 percent of the Christchurch market.

Hiab Services has a long list of customers on its books, delivering framing and roof trusses for Placemakers Riccarton, Carters, Truss and Frame Specialists in Rangiora, Kaiapoi ITM, West Timber and Precut Construction.

“We also deliver Monier bricks and roof tiles for Monier Bricks and Roofing, O’Donnell Brick and Tile and Top Cat Roofing,” Sturgeon says.

“We do Gib board for Dyers Road Timber, container sales and leasing and Boxman and Iplex pipes.”

Hiab Services delivers timber framing to a number of Canterbury’s major building companies, including Horncastle Homes, Stonewood Homes, Peter Ray Homes and Orange Homes.

The company has its own yard in Hornby, but stores a lot of vehicles on its customers’ sites in order to be available when needed.

Hiab Services operates a fleet of 18 trucks.

<

Hiab Services Limited has doubled in size since the Canterbury earthquakes, expanding to meet the growing needs of the region.

“

We specialise in delivering building materials.

We don’t do other lifting, although we do one-off jobs when we can fit them in. But our specialty is building materials.

Offering a specialist service Pete Sturgeon says while there are other hiab companies in Canterbury, Hiab Services is unique in its focus on the building industry.

“We specialise in delivering building materials. We don’t do other lifting, although we do one-off jobs when we can fit them in.

But our specialty is building materials.”

Hiab Services delivers framing all over the South Island. In any one day trucks will go to Queenstown, Wanaka, Twizel, Oamaru, Akaroa, Nelson and the West Coast.

Hiab Services has been extremely busy since the earthquakes and will continue to grow to meet the needs of its customers.

<

Hiab Services specialises in servicing Canterbury’s construction industry, mainly delivering timber framing and roof trusses.

New Zealand Trucks South Island Ltd are proud to partner Hiab Services Ltd as their preferred truck and service provider.

“Next year is looking good, but we’ll have to get more trucks and staff. As customers like Placemakers and Carters grow their business, we have to grow with them,” says Sturgeon.

”

New demolition company Pete Sturgeon has established a small demolition company to carry out earthquake work.

Demolition Services Limited is a partnership between Sturgeon and Derek Patterson, who own a truck and digger respectively. The company was formed to carry out demolitions of houses and other small jobs.

Sturgeon says the demolition work since the earthquakes has been an interesting journey.

In the days after the February earthquake, Hiab Services worked with USAR teams from America and Japan and worked from a base in Latimer Square 24 hours a day.

“We’ve moved stone from the ChristChurch Cathedral and Cranmer Courts, and we’ve done a lot of other interesting jobs.”

Material Handling Solutions

Cranes 1-100TM Hooklifts All Terrain Forklifts Tailgate Loaders Loglift Cranes Mono Boom Cranes Stiff Boom Cranes SALES • SERVICE • REPAIR

Ph: 03 348 5462

421 Blenheim Road, Christchurch. P: 03 348 8138 Service manager: John Mason 027 271 2008 New & Used truck sales: Straun Syme 027 434 0846

50 | February/March 2013

www.canterburytoday.co.nz

5 Parkhouse Rd Sockburn Christchurch 8042

www.cargotec.com

Rebuilding Christchurch | Hiab Services

Rebuilding Christchurch | Page Engineering

Engineering success Sixteen years ago a company was born when one man recognised an opportunity and decided to give things “a shot”.

Murray Page signed a lease on a site, took the leap and built his now thriving company from the ground up. Today Page Engineering is a family-owned and operated company based in Ashburton.

Hiab Services in a nutshell

• The company currently operates 18 trucks, including hiab trucks, tractor and trailer units and a curtain sider • Hiab Services is focused on servicing the building industry • It primarily delivers timber framing, roof trusses, bricks, tiles and pipes • The company has doubled in size since the earthquakes • Trucks deliver daily all around the South Island.

The modern Hiab Services fleet Hiab Services’ fleet of 18 trucks includes a mixture of hiab crane trucks, tractor units and semi trailers, and a small curtain sider.

All trucks are carefully set up to best achieve their purpose.

“Our hiab cranes are all remote controlled and are an amazing piece of equipment,” Pete says. “Our biggest cranes are hiab 288s. We’re a delivery service, not a crane service. The trucks are set up for carting the product that we cart, including containers, pipe, Gib board, framing and roof trusses.”

The company also operates two different types of forklifts for Monier. “One is a Moffett Mounty forklift, which is a rough-terrain machine for delivering roof tiles and bricks around building sites. The other is a Manitou telescopic forklift which is 1.4m wide and is good for getting bricks around houses.”

Hiab Services has doubled in size since the earthquakes.

<

• Hiab Services was formed 15 years ago

by Pete and Ann Sturgeon

Growing a great business

Servicing agriculture

Sturgeon started Hiab Services 15 years ago with just one truck and says the key to its success has been employing good staff.

Murray and his dedicated team offer agricultural manufacturing and repair services. “We are a repair and make to order type of service,” he says.

“To build it up you need the right staff, but our clients still like dealing with the owner of the business. The decision making is down to myself,” he says.

“My wife Ann has also been a great asset to the company; she’s been very supportive and diligent. I make the deals but it takes a good person in the background to also be successful.”

Sturgeon is extremely proud of his business, particularly his fleet of modern trucks and the staff who operate them.

TYREGENERAL Proud to support Hiab Services Ltd

— Advertising Feature

It is a small but modest company, run by only a small handful of people but Murray says it is dedicated to working with “whatever comes along”.

The company does everything from truck to trailer conversions, turning old trucks into new and useable farm trailers through to truck and trailer repairs, deck modifications, and the design of new products such as grain bins, feeding troughs, hydraulic folding covers and grain drying floors for trailers and cattle yard gates.

Murray says his experienced team endeavour to provide solutions for any problem that comes their way, drawing on their large wealth of experience in the agricultural and trades industries.

“Our practical background helps,” he says.

“We understand our clients’ needs and know how to provide solutions to problems.”

Business partnerships Precision cutting

“World’s Most Trusted Retread”

100% SOUTH ISLAND OWNED & OPERATED

Hiab Services Limited 136 Lake Terrace Road Christchurch T (03) 383 2570 E peteandann@xtra.co.nz

Murray alongside his wife, his son and daughter-in-law, work to provide solutions to logistical problems within the agricultural industry. From trailers to trucks – you name it and Page Engineering will do its best to provide.

Precision Cutting provides Page Engineering with custom high quality steel components for its products. Harvey says because of Precision Cutting’s excellent customer service’s ability and high quality of product he tends to employ its services on a regular basis.

On the production line Grain Bucket $4,887.50 • Grain Buckets, made to suit tractors • Made to suit quick hitch euro hooks • Can be made to specific sizes. Generally 2.4m to 3m wide and 2m³ Transporter • On farm digger transporter, suits up to 20T digger • Rear is bever tailed and ramped 10T shingle trailer $21,850 • 10T tandem axle shingle trailer • Underbody hoist • 45° tipping angle Shingle trailer $26,450 • 12T tandem axle shingle trailer • Hydraulic braking available • 55° tipping angle

In the know While certainly big on expertise, the team at Page Engineering is unpretentious and modest. Murray and his team’s humble yet personable manner undoubtedly contributes to the success of the company.

“We are low-key people, who are willing to provide solutions to any problem,” he says. “Quite often we go out and meet clients on their own patch. It is our recipe for our success.”

He adds that Page Engineering is always on the lookout for new opportunities in the industry and adapting to meet the challenges head on.

Page Engineering 25 Robinson St Allenton 7740 Ashburton T (03) 308 8980 M 0210395259 www.pageengineering.co.nz — Advertising Feature

525 Blenheim Road, Christchurch Ph: 03 348 8422 A Branch of the Neumanns Tyres Group Visit www.tyregeneral.co.nz

“When the quality of your cutting counts”

Southern Viking Ltd Our goal has always been to meet and exceed our customer’s expectations.

ide proud to prov king Ltd are s Ltd. ice Southern Vi rv Se ab ice to Hi top level serv

We achieve this through providing very high quality product support and servicing for operators of Volvo trucks and coaches, Volvo Penta industrial and marine engines, and Deutz engines.

P: 03 348 8976, 15 Parkhouse Road, Chch

www.southernviking.co.nz

Contact Details

P: +64 3 307 6633 F: +64 3 307 6632 sales@precisioncutting.co.nz Physical Address 6 Range Street Riverside Industrial Estate Ashburton 7700, New Zealand WWW.PRECISIONCUTTING.CO.NZ www.canterburytoday.co.nz

February/March 2013 | 51

News | Learnings

Laying down the law Navigating the employment law minefield Employment bungles can result in costly fines, unwanted media coverage and stress. Employment law expert and partner at Chen Palmer law firm, Susan Hornsby-Geluk explains the common errors SME owners make, and importantly what can be done to prevent finding themselves on the wrong side of the law.

What are the most common mistakes SME owners make when it comes to employment law?

The most common issues I see are around process. Employers without a dedicated HR function are often unaware that the law requires them to follow certain processes, particularly when it comes to disciplining employees or conducting restructures. A failure to follow these procedures can result in personal grievances, and unfortunately ignorance of the law is no defence.

What processes can SME owners put in place so that staff are aware of expectations?

The key building block is a legally compliant employment agreement and a good job description. If you don’t have these you’re in breach of the law. You can include a 90 day grievance-free trial period which can be an effective tool for a smaller employer.

The second thing is to have a good code of conduct that sets out your expectations clearly and concisely. All employees should be required to sign off that they have been provided with a copy of the code of conduct and understand its terms, so they cannot claim that they were unaware of their employer’s expectations later.

The last, and most important thing, is to communicate with your people. I find that employers often shy away from having difficult conversations with employees and let minor inappropriate behaviours continue. Problems then compound because the employee hasn’t been told that their behaviour is inappropriate, until it reaches a point where the employer can’t tolerate them any longer. And that’s when things can go badly wrong.

What risk do SME owners take if they take no action when an HR problem is brought to their attention?

They’re going to face lost productivity, reduced engagement amongst staff, and they 52 | February/March 2013

may also lose the opportunity to nip the issue in the bud. If matters are allowed to fester, they inevitably escalate and may reach the point of no return when, if they had been addressed early, they may have been able to be resolved. The worst case scenario is that employers face a personal grievance, which can potentially cost hundreds of thousands of dollars, unwanted publicity, not to mention hours of management time.

What rights do employers have if employees are not complying with boss’s instructions?

Provided that the employer’s instruction is both lawful and reasonable, and the employee clearly knows what’s required of them and is still choosing not to do it, then the employer has the right to commence disciplinary action. Following a fair process, this could ultimately result in the dismissal of the employee. However, the process is important and the employer does need to listen to what the employee is saying and why they’re not following the instruction.

What steps should you take if you want to suspend and later dismiss an employee?

It is actually a more complex process than you would think. As a bare minimum, to discipline an employee you need to: • Investigate the allegations thoroughly • Advise the employee of the specific allegations they’re facing, the possible consequences and the right to be represented • Give them an opportunity to provide their explanations and responses in front of a decision maker who is free from bias and predetermination • Give them an opportunity to be heard on the proposed course of action.

Best practice is to record all of this in writing as you go.

To lawfully suspend an employee, generally you need a specific provision in the

www.canterburytoday.co.nz

“

failure to follow these procedures can result in personal grievances, and unfortunately ignorance of the law is no defence.

- Chen Palmer parter, Susan Hornsby-Geluk

employment agreement allowing this. You are required to consult with the employee before making any decision to suspend, and should give the employee an opportunity to seek advice before they provide their feedback.

Suspension is an area where employers often get the process wrong, so the best advice is to seek help early on.

As a starter for ten, many employers assume that if they send an employee home, but continue to pay them, they are simply on special paid leave rather than suspended.

In reality there is no difference, and if an employee is required to remain away from the workplace – without their consent – this is a suspension.

What are the key points to remember regarding the 90-day employment trial period?

Make sure you have a legally compliant clause drafted into your written employment agreement for a start. There have been cases even recently where an employer has sought to rely on a non-compliant trial period, only to find they’ve left crucial wording out.

”

Secondly, make sure that the prospective employee signs the employment agreement well before they commence employment. The trial period won’t take effect if the employee signed the agreement after they’ve already started work, even if it’s five minutes into their first day.

Lastly, if you’re dismissing an employee during the trial period, make sure you do so before the end of the 90th day. And if the employee asks, you should give them reasons for their dismissal. Ideally the employee should not be surprised by your decision.

How can employers prevent themselves from getting into legal wrangles?

The best thing to do is to take advice when you’re setting up your business from someone who specialises in this area. Getting good employment agreements and policies in place will lay a solid foundation. Taking courses about employment obligations can also be a good idea.

Lastly, if you think things could possibly go bad or you are not sure about what to do, take advice early. A few dollars spent now can save you thousands later.

RR

What makes up Canidae dog food?

Let’s start with the ingredients. On the back of your pet food (or any food) the ingredients listed are in order of weight ie; there is more of the first ingredient than the second and so on. This normally means that the first 5 ingredients usually make up the majority of the final product. These are the most important.

that’s because they do extensive research as this is their business. We will become a household name, it will take a lot of time and a lot of energy, but we are all dedicated pet lovers here, so pet health is our passion. If you really want to give your pet the best call us on 0800 101 729. We also offer a money back guarantee. If you aren’t happy with the food or any part of our service we will refund you in full and ask what we can do to make you happy. So far we haven’t refused any request.

At last, one of the best pet foods in the world is available in New Zealand. And best of all we deliver anywhere free.

Canidae includes 4 human grade meats. Other “leading” brands might include one meat (not human grade) and if you’re “lucky” a by-product.

What’s not in Canidae

A chicken by-product is normally everything but the chicken.

Which isn’t a bad thing, but this makes up a large part of their protein. And protein is the most important ingredient. So you really want top quality meat as your protein.

Long-term daily administration may result in a compromised immune system, muscle wasting, and destruction of the friendly bacteria living in the intestines that aid the digestion of food and assimilation of nutrients.

To give you an extreme example that all proteins are not equal, but will both show on the Guaranteed Analysis; fingernails are 100% protein, but they don’t really help our diet.

Some other companies will try and make up their protein with vegetable protein. Again, while this isn’t bad for them, most of the vegetable protein passes straight through them as dogs aren’t able to digest it.

• NO Antibiotics or steroids

• NO Chemical additives or artificial preservatives Chemical antioxidants, such as ethoxyquin, BHT or BHA, that were designed to extend the shelf life and reduce fat spoilage (rancidity) of pet foods may cause allergic reactions and affect liver and kidney functions.

• NO Wheat, Soy or corn

• NO Artificial Colours and Dyes Colouring agents provide a “rich and meaty” look to modify the appearance of highly processed foods and make them appealing to pet owners.

It’s imperative to check you current pet food to see if any of the above are included. However sometimes it’s very hard to identify as they can often disguise them.

What’s in Canidae • Four Human Grade Meals Chicken, Turkey, Lamb and Fish. Chicken Meal - Defined by Association American Feed Control Officials (AAFCO) as being “ground or otherwise reduced in particle size”, meal serves as a concentrated source of amino acids that is low in ash (minerals), moisture and fat. Chicken meal is far superior to just chicken. It takes up to 7kgs of chicken to make just 1kg of Chicken Meal. This is because all the moisture has been removed first leaving an extremely pure protein.

• Whole Grain Brown Rice Grown without pesticides or synthetic fertilizers, these whole grains supply complex carbohydrates for sustained energy and B vitamins and beneficial fiber to maintain a healthy digestive tract and promote normal stools. The healthful oils in rice bran contain important phytonutrients, including heart-healthy oryzanols.

These may cause allergies in some dogs and cats.

• Flax Seed Meal

Even though two products may say they contain 21% protein, one product could contain top quality protein and may extend the life of your dog, the other brand that uses cheap by-products or vegetable protein could cause protein deficiencies as the dog wasn’t able to digest it.

• NO Artificial Flavours

Protein deficiencies result in slow growth, deformed boned, chronic ear and skin infections, epilepsy, cancer, spinning or tail chasing, aggression, timidity, excessive shedding crooked whiskers, gastrointestinal upsets, poor appetite and an impaired ability to heal from wounds. Excess protein can cause obesity and brittle bones.

• NO Poultry by-products

A rich source of linoleic and omega-3 fatty acids as well as essential amino acids. Flax is a good source of magnesium, phosphorous and copper, and a very good source of dietary fiber, thiamin and manganese. It also contains vitamins including B group and E. Flax is a recommended source for lignans, an important phytonutrient with powerful antioxidant properties.

Your choice is either believe the marketing hype of the big multi national corporations, or believe the independent research. Many of Canidaes best clients in NZ are breeders,

Call now for a free sample

Flavour enhancers are produced by the enzymatic liquefaction or hydrolysis of animal tissue. Those made with phosphoric acid are appealing to cats because they “tingle” on the tongue.

Ground, rendered, cleaned slaughtered poultry carcass parts such as necks, feet, lymph nodes, undeveloped eggs and intestines (and a small amount of feathers). The quality is inconsistent between batches. Note: By product meals are often derived from 4-D meat sources - defined as food animals that have been rejected for human consumption because they were presented to the meat packing plant as “Dead, Dying, Disabled or Diseased”.

NZ’s Best and most cost effective petfood

Why should you buy Canidae?

Why are these petfoods questionable?*

It’s been said that the potential life span of some dogs could be as great as 27 years. However more dogs than ever before are dying from cancer. This is either due to environmental issues or their diet. Unfortunately environmental issues are largely out of our control, but what we can control is their diet.

Beneful

Did you know that most large multinational corporations that supply much of the pet food in New Zealand spend more on advertising than on their ingredients.

Use of chicken by-product meal, fish meal, dried egg product and fish oil.

Do you know that the best diet you can give your dog is a home cooked diet? We can have dozens of home cooked diets available on our website, free of charge, or if you prefer we can post these to you free of charge. However we also realise most people don’t have the time to do this all the time.

Where we can help is we have one of the best pet foods available in the world, now it’s available in NZ. Instead of taking my word for it, you need to understand why Candiae is so good, and potentially why your current pet food may be harming your dog.

Unfortunately this topic is more complex than it appears.

You’re probably thinking, “Surely if my vet sells me my current pet food or it’s available in supermarkets, it must be ok”. The real answer is no! I’ve managed to condense years of research and knowledge into 4 pages. If you want more info I have included some independent publications and websites where you can find more information. I recommend you do this, because why should you believe me more than the flashy ads on TV or your Vet, who (in most cases) gets paid from these companies?

Read on to learn more.

• Naturally Preserved Herbal Formulation • Omega 6 & 3 Fatty acids • Essential Vitamins and Amino Acid Chelated Minerals • Guaranteed Viable Micro-Organisms

Corn as 1st ingredient, use of chicken by-product meal and animal digest.

Eukanuba

Iams Use of chicken by-product meal, fish meal, dried egg product and fish oil.

Pedigree Use of corn as 1st ingredient, chicken by-product meal, meat meal, meat & bone meal, animal fat, BHA/BHT and natural poultry flavour.

Pro Plan Use of poultry by-product meal, animal fat, fish meal, animal digest and dried egg product.

Purina Dog Chow Use of corn as 1st ingredient, poultry by-product meal, animal fat, animal digest and artificial flavour/colour.

Frank and Stein Collins

If you’d like to learn more, or to order, call free 0800 101 729 or visit our website www.canidae.co.nz

Royal Canin Use of dried egg powder and non-specific fish oil.

Science Diet

Is it really more expensive?

Use of chicken by-product meal, animal fat and dried egg product.

Amount to feed a 13.6kg dog:

Solid Gold

Canidae

1 & 1/4 cups per day

Use of non-specific ocean fish, beef meal & recent “dry dog formula changes” which are cost based (see website “News and Announcements”). Some changes are made positive however.

Beneful

2 & 1/8 cups per day

Science Diet

2 cups per day

Nature’s Recipe Use of Menadione.

0800 101 729 • www.canidae.co.nz *According to the World Dog Journal. The confidential Dog report.

Iams

1 & 3/4 cups per day

Purina One

1 & 3/4 cups per day

Purina Pro Plan

1 & 3/4 cups per day

Eukanuba

1 & 1/2 cups per day

Nutro Natural Choice

1 & 1/2 cups per day

You need to feed 20% - 70% more of these other brands.

News | Ideas

Dare to dream

By Karen Pasco

Some may call him a business evangelist, some may describe him as a visionary – in fact what Michael E. Gerber is, is a man who had a dream - a dream to help others in their businesses and in their lives. Now he is living his dream, and passing it on to others so they can live theirs too.

Throughout our lifetime we are constantly told “be careful”, “don’t do that you might hurt yourself”, “don’t fail”. Although the intentions are that parents, teachers, caregivers and any adult that may be involved in the upbringing of a child are trying to protect that person; what’s actually happening is that child is being conditioned and becomes afraid of trying new things, developing ideas or following their dreams.

“This kills our creativity,” Gerber says. “What we need to do is go back to the childlike mentality when we were not afraid to try; we were confident and had dreams than seemed unimaginable.”

Successful entrepreneurs have shown they do not let their minds get bogged down by such negativity; instead they look at how they can make something work. Gerber believes there is an entrepreneur in every man and woman and believes the reason many small businesses fail is because people don’t think big enough.

Often people create a business so they become their own boss and what they don’t realise in doing so, they are often a technician within that business who is fully able to understand the work they do, but has not necessarily developed the qualities needed to operate it successfully, he says.

“Entrepreneurs invent businesses that work without them - technicians invent businesses that work because of them.”

“What entrepreneurs do is create businesses that aren’t about providing themselves with a job. Their sole purpose is to create a product or service that will have meaning for its customers – something that will change someone’s life for the better. What people find is they may have got rid of the 54 | February/March 2013

boss and now they’re working for a lunatic – themselves.”

To be successful every person needs to develop the four qualities of an entrepreneur the dreamer (what), thinker (how), storyteller (who and why) and the leader (tactical how), and it is these four qualities that make an entrepreneur, he says.

So Gerber has developed The Dreaming Room™, a 12-week programme that encourages people who are in business, who want to start a business, or who are struggling with what they want to do with their lives; those who are simply stuck. During this time, participants unlock the doors and knock down barriers that have been built up, to develop their true dream and awaken the entrepreneur within.

Although The Dreaming Room process is standardised, what is not are the results, he says. “Every single one of them will have a different dream. It can be emotional and terrifying at times but the results are miraculous. But just because it is an emotional process doesn’t mean that it’s an excuse not to do it.”

“

What entrepreneurs do is create businesses that aren’t about providing themselves with a job. Their sole purpose is to create a product or service that will have meaning for its customers – that will change someone’s life for the better.

– Author and entrepreneur Michael Gerber

selling was a system. I constantly challenged Bob and invented a system he could use effectively. It was a scripted process. What needs to happen is you need to invent that process. You can bring a relative novice in to a company and get them to sell.

Gerber’s track record in providing business owners with skills and processes that see their “The system was a solution. You can do the businesses succeed is possibly unrivalled. same with a management system, marketing system or any type of system you require in But it didn’t start out that way. Gerber was your business.” a contractor who had himself suffered an entrepreneurial seizure. In the 1970s he That was how he got into the business of was asked by a friend, who owned a small fixing broken businesses. What led from there advertising agency, to visit a client who was was extraordinary. He created an empire struggling with converting the leads he was writing business coaching books including getting as a result of his marketing, into sales.

The E-Myth and The E-Myth Revisited which have sold millions of copies throughout the “I didn’t know anything about the business world. His companies have assisted tens of except that it was high tech. What I found thousands of small business owner-clients was that Bob (the owner) didn’t realise that

www.canterburytoday.co.nz

”

around the globe and at 76 there are no signs of him slowing down.

“I never get sick of it, I could never get tired of it – because it empowers people to fulfil their potential by improving the world they live in.

Each and every one of us can produce a result for this world they live in, a result which is uniquely their own.”

He is the true testament that if you develop the skills of an entrepreneur, you can succeed.

If you continue to work in your business rather than on it – you won’t.

The Dreaming Room is soon to be launched in New Zealand where participants can unlock their aspirations and develop their entrepreneurial qualities by awakening the entrepreneur within. To find out more visit www.DreamingRoom.co.nz

News | Trends

Virtual companies Growing a retail business with no shop frontage As online trading claims a bigger share of the consumer spend, few New Zealand businesses are well positioned to take advantage of the enormous sales potential offered by having an effective online presence.

on our front page. They are now a big seller.

Customers wanted some loyalty benefits, so we included AA Smartfuel as a way of rewarding our online customers.”

The annual MYOB Business Insights survey shows that only 34 percent of New Zealand businesses have a website and of those, only 20 percent use e-commerce, yet 80 percent of Kiwis search online before making a purchase.

• Invest in search engine optimisation – ensure that your website is the ‘Go To’ website when potential clients go online.

Spend money and time to ensure you reap all the potential benefits of online trading

There is enormous potential in creating a website to service a rapidly growing market however, success online involves more than creating a website and sitting back and waiting for the orders to flow in.

Sabre Signs managing director Colin Francois is acutely aware of the benefits of creating a successful website – and of the need to ensure the site is responsive to ever changing clients’ demands. His online business model was initially driven by a need to retain market share in a competitive business. However, in the post-quake Canterbury environment – where the passing trade customers were unable to enter his red zone business location – having a successful website has ensured his company’s survival and growth.

Francois has sage advice for anyone considering retail. “Embrace technology.

Improvements are leapfrogging and the world changes all the time - consumers are changing all the time. People who believe

Providing trade and site safety specific signs for the Canterbury rebuild is another example of responding rapidly to changing customer demand via an online portal. “The earthquake resulted in a loss of some of our customers, but it also created enormous opportunity. We created online templates for trade signage and that business has really grown as the rebuild has got underway.”

Top tips for maintaining an effective website

you need a shop to set up a retail store are deluding themselves.”

delivered to their door, within 36 hours of placing the order.

In 2005 when Francois purchased Sabre Signs, 80 percent of the business was screen printing signs. Now screen printing accounts for a much smaller percentage of the business and 80 percent of the printing is done digitally. Adapting the business to stay competitive and responsive to the market has involved major investment in technology; both on the company floor and in establishing and administering the company’s website.

Francois concedes enormous time and resources were involved in getting his website operational – he manages the back end design – but the effort has ensured the Trade Me affiliation has continued and has enhanced his company’s reputation as a leading national sign and display supplier. Ongoing investment in the latest equipment - including faster, wide format printers that scan and print on a variety of substrates - has ensured Sabre can provide a one stop sign service and this has attracted custom from other print companies, sign writers and the private market.

“Our attitude has always been to determine what the customer wants and then to do it,” Francois says. A close association with Trade Me has been invaluable in ensuring a web presence that maximises online trading opportunities. Sabre has a link via Trade Me property and a variety of ‘for sale’ sign templates provide a quick and stress-free option for sellers to have a customised sign,

“We get lots of special requests. We monitor this and can test the market very quickly. If it works we expand, if not, we take it off.”

He cites the trend for companies requiring pull up promotional banners. “When we noticed a growing demand for display signs, we put that

• Know your market – know what your customers want and be prepared to provide it. Add, delete or amend products in response to sales statistics and customer requests • Ensure you are customer focused – be responsive, reliable and reactive. Monitor website sales closely and work alongside clients to satisfy changing demands • Enhance the customer experience – ensure the website is easy to navigate. Add products where this is likely to provide benefits and make the shopping experience more customer orientated • Know what people are buying and how much they are prepared to pay. Prices and product availability can change in a flash – adapt quickly when market share has the potential to drop or increase dramatically.

To find out more about Sabre Signs visit www.sabresigns.co.nz

Keeping it fresh on your website An internet software company based in Canterbury is promising to make it easier to get fresh content and harness social media to add significant value to a company’s website.

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Based out of Canterbury, Paul Bingham and Jonny Hendriksen are committed to going global with software company Shuttlerock, promising to make it easier to get fresh content and harness social media to add significant value to companies’ websites.

Shuttlerock, being launched by New Zealanders Jonny Hendriksen and Paul Bingham, which generates fresh content recognised by search engines, has never been easier or more affordable, Bingham says. “Currently there is just not enough time to keep adding fresh content to a company website. There are also too many social channels to chase effectively and more are coming.”

Bingham said Shuttlerock was developed to tackle a number of current problems many companies experience with their online marketing efforts, problems both he and Hendriksen had encountered running their own businesses.

“Companies are challenged to get best use out of social media sites. Search engine optimisation can be complicated and is often expensive. Some content management systems can also be complicated and often only one person looks after it,” Hendriksen said.

“From our own experiences we know more and more customers are demanding up to date and interactive content from their web experience. The days of the static website content have come to an end.”

Shuttlerock’s competition platform also entices customers to share their experience of a product or service to their friends online and Shuttlerock’s photo content boards are integrated with social

media sites like Facebook to help drive traffic to a company’s website.

Hendriksen stresses it’s the first time that a company has created a means to reach a customer’s friends and receive recognition from search engines for content that is then created on their website.

“The Shuttlerock system creates lots of good relevant content meaning potential customers stay on a site longer, and that means they are more likely to take action.”

Shuttlerock also has the ability to gather email addresses of both customers and their friends – an extremely relevant group of potential customers.

Content can be generated from a range of sources, and is not just limited to staff.

It’s then easily uploaded with images automatically sized, very much like social media site Facebook, reducing the need for complex content management systems.

To find more information visit www.shuttlerock.com

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February/March 2013 | 55

Hospitality | Dux Dine

The Dux dines on A fresher, more contemporary approach is how Dux Dine owner Richard Sinke describes the cuisine at his new restaurant, compared to the dining experience at his former establishment, the Dux de Lux, which is in hiatus following the February 2011 earthquake.

The iconic Dux de Lux in the Arts Centre was based on three elements: dining, music, and brewing. Having opened a new music venue, Dux Live early in 2012, Richard and his wife Lisa Sinke turned their attention to the dining element of that successful hospitiality triumvirate.

“We were not looking to replicate the Dux de Lux dining experience in our new venture,” Richard says. “As successful as the Dux was, we wanted to create something a bit more refined for our diners this time.”

The Sinkes had been looking around the city to find a new home for their dining venture for some time and came across a run down old villa near the railway line on Riccarton Road.

“I had driven past it several times and wondered what was happening with the building, so I stopped and spoke to the owners, Kilmarnock Enterprises, who produce wooden toys,” Richard says.

“Kilmarnock Enterprises CEO Rosemary Carr told me they were looking to use the building as a retail space, but when I spoke to her about our plans, she was extremely supportive and they decided to revamp their current retail space, rather than use the villa.”

The Sinkes now had their blank canvas in the historic turn of the century villa, but much work was to be done before the doors could be opened for diners. Working with Kilmarnock’s architect, builders LSDC Construction and landscaper Dr Erik Ellis, a plan was gradually drawn up to transform the former Riccarton Railway station master’s residence.

CO

NCEP

T TO COMPL

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For interior design work for Dux Dine, Richard did not have to look far, turning to his wife who had started her own business, Lisa Sinke Design, after training as an interior designer.

ON

“It came together very easily for me knowing the Dux brand so well and having a long time love of villas,” Lisa says. “I pitched my initial

“

The idea was to retain the essence of the Dux de Lux in terms of the casual, welcoming vibe that it’s always had, but to elevate it a notch or two without overdoing it and alienating the legion of Dux regulars, which was a weighty responsibility.

- Lisa Sinke

”

concept design to Richard in January which he liked and we pretty much stuck to it until completion.

“The idea was to retain the essence of the Dux de Lux in terms of the casual, welcoming vibe that it’s always had, but to elevate it a notch or two without overdoing it and alienating the legion of Dux regulars, which was a weighty responsibility.

“As the villa had been used as mainly just a storeroom for many years, we needed to reconfigure the space significantly, so that allowed me plenty of opportunity to have fun and bring back in a lot of period features such as ornate cornicing, ceiling roses, anaglypta wallpaper, dado rails and feature mantelpieces.”

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Hospitality | Dux Dine

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Dux Dine owners Richard and Lisa Sinke

Lisa says the basic concept was a contemporary reinterpretation of the traditional. Features include commissioned beautiful recycled kauri tables with turned legs painted to contemporise them, deep buttoned bench seating in bold colours, classic bentwood chairs painted for outside and stained for inside, bespoke carpet with vibrant colours which were then reflected in the wall treatments in the various dining areas to create different spaces to appeal to a variety of people.

While Lisa was working on the dining area, Richard and head chef Tristan Anderson were working on the behind the scenes areas of Dux Dine.

“With the Dux de Lux we were working with an existing kitchen space. This time we had a bit more of a blank canvas and were able to design a purpose-built kitchen for the restaurant,” Richard says.

“Our staff and in particular Tristan were key in helping us to come up with the kitchen design and we got some great support from our suppliers.”

While there are some elements of the Dux de Lux incorporated into the new Dux Dine, such as counter service for breakfast and lunch and blackboard menus, both the cuisine and service presentation were given a significant tweak.“I guess you could say Dux Dine has a taste of the old with a dose of the new,” Richard says.

“Our seafood is of the highest quality and is caught locally in the waters off the South Island coast with a changing variety of species delivered daily to our kitchen.

Favourite staples are groper, gurnard, crayfish, terikihi, complemented with seasonally available species such as scallops, oysters and whitebait.

“With the Dux de Lux our cuisine was ethnically based. With Dux Dine it has more of a Mediterranean feel to it.

“The vegetarian dishes reflect the very best of what is seasonally available, some of which is grown in our very own organic garden.”

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February/March 2013 | 57

Hospitality | Dux Dine

“

I believe what we have been able to achieve at Dux Dine is a micro blueprint for the macro future of Christchurch – new opportunities based on the experience of the old.

” The dining experience has a touch of the Dux de Lux with diners ordering at the counter, which displays a wide range of salads and other menu items, for both breakfast and lunch in a cafe style.

Richard says they can provide table service on request for lunch time diners. “We are attracting a lot of corporate diners at lunch and a lot of them prefer table service, but we must have advance notice for this to happen, so bookings are essential for lunch.”

However, the evening dining experience is fully a la carte. From 3pm table service kicks in for both diners and drinkers. “It is more of a European style in the evenings,” Richard says.

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It’s all about collaboration. We’re pleased to have been a small part in assisting Richard and the team set up their fantastic new operation.

To find out how we can make your business life better, give Warren McKenzie or Ian Jefferis a call.

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58 | February/March 2013

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“We are still happy for people to drop in and have a drink after work and in the evening, but they will be served where they are seated. Diners are provided with table menus and a full waiting service is there to serve them.”

With the Dux de Lux brewery in the earthquake damaged Arts Centre closed Richard has enlisted the help of his former head brewer Paul Cooper to brew the Dux range of craft beers at the Wigram Brewing Company.

A comprehensive wine list, along with a wide selection of beers, including the Dux’s own craft beers, is available.

The Sinkes were able to open the Dux Dine doors just prior to Christmas and Richard says

the response has been overwhelming. “We have seen a lot of old faces but quite a few new ones as the word spreads on the new dining experience,” Richard says.

“Like the old Dux the outside area at Dux Dine is proving extremely popular over the summer.”

Richard says he is still committed to reopening the Dux de Lux in the Arts Centre with the old Students Association building, which housed the enterprise, scheduled for renovation in 2015, but views Dux Dine as a long term concept.

“We were in the process of doing a major revamp on Dux de Lux when the February earthquake struck,” Richard says.

“So when it came to Dux Dine we were not driven by budgetary concerns. We wanted to build something which would showcase our local produce and wines and give our staff the platform to provide the people of Christchurch with a unique and enjoyable dining experience of the highest quality – something they deserve after what we have been through over the last few years.

“While there have been some tough times I am really excited about the future of this city and we have a lot to look forward to.

“I believe what we have been able to achieve at Dux Dine is a micro blueprint for the macro future of Christchurch – new opportunities based on the experience of the old.”

Hospitality | Dux Dine

Dux Dine dinner menu 5.30 - 9.30pm

Entrees

From the Ocean

Cold smoked Akaroa salmon tartare cornichons, dill & garlic crostini

Fish daily - your choice of: baked lime & coriander crusted fish; pan fried garlic, lemon & herbs; cajun spiced. All served with polenta fries, fresh salad, aioli

Local olives & feta - marinated in olive oil with toasted cumin, fennel seeds & garlic, toasted sourdough Seafood chowder - creamy roux with fresh smoked fish, clams, mussels & calamari, with garlic ciabatta Soup of the day Crumbed mushroom & pesto croquettes with smoked paprika aioli.

Semolina flat bread - rosemary & garlic with dips of liptauer, pesto, hummus and local olives Bruschetta with Gryff Junction goats cheese & tomato

Akaroa Salmon - baked crust of honey & pistachios, cous cous, baby vege with bernaise foam Pappardelle Pasta - Nelson clams, Stewart Island scampi, fresh fish, baby spinach, chilli, lemon, parmesan Line Caught Groper - seared skin on with cannellini bean mash, salsa verde, fresh greens Green Lip Mussels - steamed with chardonnay, coriander, lemon, fresh chilli, asian greens and french stick

Fried calamari - marinated in lime & lemon grass with chilli & ginger jam

Salads

Mains

Crispy Tofu Salad - fried tofu with ginger, edamame beans, snow peas, mung beans, carrot, coriander with sesame & mild chilli dressing

From the Land Aubergine Involtini - stuffed with quinoa, tomatoes, zucchini, capers, sweet basil, pinenuts & ricotta cheese with swiss chard

Halloumi Salad -fried halloumi cheese, iceberg, rocket, bean shoots, cherry tomatoes with lime, caper, vinaigrette

Pea & Halloumi fritters - gazpacho sauce, creme fraiche, baby minted potatoes, summer leaves

Caesar Salad - cos lettuce tossed with smoked salmon, garlic croutons, soft poached egg, shredded parmesan, creamy caesar dressing

Quesadilla - filled with pumpkin, sweetcorn, jalapeno, arborio rice & gruyere with salsa

Cerviche - fresh local fish marinated in lemon juice, lime, garlic, shallots, coriander with cherry tomatoes, iceberg

Spanokopita - filo pastry, spinach, feta & ricotta with tzatziki & fresh greek salad Massaman Curry - crispy tofu, chickpeas, seasonal vegetables, coriander, coconut milk, shallots, bean shoots, jasmine rice

Pizza Margherita - cherry tomatoes, fresh sweet basil, buffalo mozzarella Funghi - roasted mushrooms, blue cheese, onion confit, mozzarella

Hours

Caramelised Beetroot - feta, rocket, pinenuts, mozzarella

Open from 7am Monday to Friday and from 9am on Saturday and Sunday.

Akaroa Smoked Salmon - capers, red onion, cream cheese, dill, mozzarella

Dux Dine 28 Riccarton Road Christchurch T (03) 348 1436 E manager@duxdine.co.nz

Local Smoked Seafood - fish, clams, mussels, italian parsley, coriander, mozzarella

Proud to support Dux Dine

— Advertising Feature

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February/March 2013 | 59

Hospitality | The China Kitchen

Eastern delights A snapshot of food at The China Kitchen • Pan-fried dumplings (pork and chives, chicken and spinach, vegetarian) • Deep fried tofu • Deep fried squid • Roasted duck leg • Crispy skin chicken • Teriyaki chicken • Lemon chicken • Fillet steak Chinese style • Sweet and sour pork • Sliced lamb with coriander

Some might think you’re fussy – but you’re not. All you want is healthy, fresh, creative Chinese that uses the best oils, is MSG free and can cater for vegetarian, gluten free and standard diets all at the same time.

Well, it sounds like you’re a little bit fussy, but fuss away, because The China Kitchen has re-opened and is waiting to fulfill and exceed your expectations with arguably the best Chinese food in Christchurch since 2001.

Never give up Owner and operator Stella Li says the moment the February 22 earthquake hit at 12.51pm she was in a state of disbelief and shock. This was the earthquake that would close her and her husband’s restaurant at 147 Hereford Street after they managed to survive and continue to operate after the September earthquake.

“At 12.51pm we had a full house in the restaurant as people were on their lunch breaks. We had to close immediately and could not reopen again because although our

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Consider a Cantab with 27+ years experience dean@deanlester.co.nz, 027 226 0762 “By working together we will rebuild our lives and help our community.”

• Teriyaki salmon • Combination stir-fried noodles • Coconut pudding served with mochi ice cream and fresh fruit • Tempura banana served with green tea ice cream and fresh fruit.

building was not too bad, all the big buildings around us were red stickered and have since been demolished. Ours is actually the building still left standing.”

It was this very fact that put tremendous pressure on the Lis as their business was only yellow stickered and not red stickered, meaning they were told by their insurance company they were not entitled to business interruption insurance.

“We had no money and no income, but we knew we could not sit at home and do nothing. We read the paper every single day and looked for opportunities to get help and assistance and that is when we found Recover Canterbury. They were offering business assistance to those who needed it, so we asked for their help to work through all our insurance and relocation issues.”

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Hospitality | The China Kitchen

“

It is really important to me to have longterm business relationships with our customers. I don’t just want their money; I want them to love our food and our service – that is why my husband and I are always working in the restaurant. We want to keep up the good quality.

- Owner and operator Stella Li

Stella says it took eight months from the time their file was closed by their insurance company to the time it was re-opened with support, guidance and mediation from their assigned business recovery co-ordinator.

“We did not want to give up and we didn’t – after eight months we had support from our insurance company and our bank who helped us get a loan that was interest free for a year.”

With this financial backing, the Lis were in pursuit of a new home for the business, but this was a challenge in itself. “There were shops for sale and for lease, but it was very, very hard because many times when we went to a view a site, the real estate agent would say to us ‘There are other people interested in this space, you must make a decision within two hours’. Sometimes we were given half a day to consider it, but very often it was only two hours,” she explains.

“It was like this because there were so many people looking for a place to relocate their business to. But how can you make such a big decision in two hours?

“Also, if you wanted a space that was previously empty you would need to apply for a building consent which could take between three to six months to process. If you were leasing this space, you would have to start paying rent straight away, so you would be paying money but not making anyway. To rebuild would cost too much money. We knew we needed to find an existing restaurant that we could make changes to from there.”

Exactly what the Lis were looking for came in the form of an old Thai restaurant space at 17b Main North Road and by October 1, 2011 they were back in business with regular customers bursting to get through the door.

“We had a grand re-opening and on that day one of my regular customers came in to say he had received five text messages from different people saying that we were back open.”

”

Like clockwork, a regular walks into the restaurant as Stella recounts this story and they spend a couple of minutes greeting each other with big smiles and a laugh. “This man is one of my best customers,” she says with happiness. “He used to come into the Hereford Street restaurant with a whole lot of backpackers he was looking after.”

“Our dumplings are definitely our most popular dish and we make them fresh every day. Very often we have people coming in from Rangiora, Kaiapoi and Belfast who buy several dozen of our dumplings to take away.

“I teach our customers how to cook them to get them nice and crispy and then they can take them away and cook the dumplings themselves. Once, I had a wedding party all the way from Nelson come to buy 20 dozen of our dumplings.”

The China Kitchen prides itself on serving good, healthy food and Li says their special soya sauce is also a huge hit. “You can see the customers are nearly drinking our sauce – sometimes after dinner, they have had half the bottle,” she laughs.

As the business continues to go from strength to strength, something that is in no small part due to the resilience and courage shown by the Lis during challenging times, Stella says she is focused on maintaining good relationships.

“It is really important to me to have long-term business relationships with our customers.

I don’t just want their money; I want them to love our food and our service – that is why my husband and I are always working in the restaurant. We want to keep up the good quality.”

With aspirations to re-open a restaurant in the city centre, it’s good news for The China Kitchen’s food fanatics, because in the not too distant future, there could be two restaurants for them to dine at or pick up takeaway food from.

The China Kitchen 17b Main North Road Papanui Christchurch 8053 T (03) 354 6818 E stellalifung@hotmail.com www.chinakitchen.co.nz — Advertising Feature

She also recounts with pride that this particular customer has also enjoyed birthday parties and a farewell party at The China Kitchen. “We have so many loyal customers – every night now we are full and more than two thirds of the diners here are our old customers who have come back and that is keeping us very busy.

“I so appreciate the fact that we have good customers – I have a husband and wife who come in here and have been coming in since before they were married. Now, they bring in their babies and I get to watch their babies grow up.”

Clifford Chan & Co Ltd

The freshest food It’s no real surprise The China Kitchen has such loyal patronage – with Stella as the face of the business and her husband the chef, preparing delicious and authentic recipes they have both developed from scratch, they can’t lose.

What compounds The China Kitchen’s success is that it is a strictly traditional Chinese restaurant and the kitchen only works with healthy canola oil and the best, fresh local produce where possible.

“We use a lot of local young lamb, vegetables and other ingredients we can buy close to home. After the earthquakes all the businesses have had such a hard time, so we try very hard to help support local business. For example, one of our customers supplies us with our vegetables. By doing this, we support each other and our food is always fresh.

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February/March 2013 | 61

Hospitality | Gorilla Eatery

Food to

go ape over

So, you’re hankering for fresh local produce with an eclectic flavour in an environment which is a marriage of contemporary and classic style and you don’t want to venture far?

Sounds like it would be a mission to find something to hit the spot. But it’s not, thanks to a certain little eatery whose tongue and cheek name is hot on everyone’s lips right now.

Gorilla Eatery might sound a little wild, and that’s probably because it is – wildly good.

It’s the brainchild of four lateral thinking, entrepreneurial gentlemen who took this creative baby from concept to creation in the matter of five weeks without taking any standard compromising shortcuts. The result?

‘Good, Simple, Local’ food.

Boasting a menu that has a myriad of international culinary accents woven through it, Gorilla Eatery opened its doors on December 16, 2011 at just the right time – Christchurch, battered and bruised by Mother Nature, was pining for some hospitality with a twist.

Gorilla Eatery manager Nikki Molony, who has been on board with the business since day dot, says it’s the ‘something for everyone’ vibe that gets customers excited about this

small but spacious restaurant that packs a real punch, both looks and taste wise.

“It’s a restaurant that is really for everyone and we see a really good mix coming in – we have couples, families, parents and younger crowds that come to Gorilla Eatery. We quite often have parents saying, “I must tell my kid about this place, they will love it!

“It’s a nice trip out to Ferrymead for people and the road to get to the restaurant is pretty good. I definitely think the area is becoming more of destination for people and we have a lot of regular customers from Redcliffs, Sumner and New Brighton.”

From light snacks and hoppy beers, through to a vast wine range complementing quirky main dishes, Gorilla Eatery has, well, a gorilla sized offering quite frankly. Think of the most diverse range of foods you can think of, and then multiple that diversity, and that’s what you can find at the restaurant.

The only common denominator between all of the wildly contrasting offerings at Gorilla Eatery is the fact that all the meals are prepared using a charcoal cooking method to give it a distinct smoky flavour.

From buffalo wings with blue cheese ranch and iced celery, or smoked curd with proper pickles and apple syrup, through to the infamous CharCo (charcoal and taco) stuffed with pulled pork and red apple coleslaw, or spiked fish, cucumber bed and watercress slaw - the menu is imagination plus.

“Some people get our menu straight away – the idea that the food is best shared among everyone at the table, but all our staff are

there to give advice to our customers to ensure they have a fun dining experience,” Nikki says.

She adds that there is a real nostalgic personality to the dining experience as the restaurant’s style is encouraging people to turn to their traditional roots – sitting around a table talking and sharing food. “This is something that can be lost over time between people so we are really promoting that.”

In addition to an already innovative menu, the fresh local produce incorporated into the dishes, a unique cooking technique, which she says is quite a fine art, and the second-to-

none service, the business is diversifying its offerings even further.

“We are all about good, simple, local food and not making the process complicated. We have recently started a brunch menu because we had a lot of our customers coming in saying, ‘If you opened just a little bit earlier, I would definitely be coming here for brunch.’ We have also started up a new venture called the ‘Charcoal Relief Unit’ (CRU)”.

The CRU is named to represent exactly what it offers – relief. Hunger relief. A portable charcoal BBQ unit, the CRU has already made its debut at events including The Christchurch Wine Festival held in December and is a popular guest at weddings.

“We have also just finished our outdoor area at the restaurant so people can enjoy our food in an outdoor setting,” Nikki reveals.

When it comes to fine wine,we don’t kid around.

Proud to support Gorilla Eatery

www.lonegoat.co.nz

In short, Gorilla Eatery is now one of those rare and spectacular few that is beautiful on the inside and out. Better still, it’s just an arm’s length away from central Christchurch and is accessible to all and suitable for everyone.

Open Monday-Thursday 3pm- late; Friday, Saturday and Sunday 12pm-late, Gorilla Eatery is worth its gargantuan weight in gold.

Gorilla Eatery 2 Waterman Place Ferrymead Christchurch 8023 T (03) 384 3186 E gorillaeatery@gmail.com www.localgorilla.co.nz www.charcoalrelief.com — Advertising Feature

Proud to support Gorilla Eatery

Grown in Waipara, this delicious hand crafted wine is made with pleasure to be enjoyed with good food and great company

Contact Marguerite : Cell +64 21 415 692 info@closmarguerite.co.nz www.closmarguerite.co.nz

62 | February/March 2013

Waipara Valley, North Canterbury M: 021 222 2354, E: wine@ataahuawine.co.nz

www.canterburytoday.co.nz

www.ataahuawine.co.nz

Solotti Food Company provide top quality products including carnaroli rice, champagne vinegar, Greek kalamata olives, truffle oil, saffron and pomegranate molasses. This is complemented by a range of other products, such as dried herbs and spices, dried fruits, baking supplies, nuts and pulses, oils and vinegars.

374 9000 • www.solotti.co.nz

Hospitality | Café Lumes

Hospitality | Opawa Bakery and Café

New kid on the block

Wunderbar bakery and cafe

You walk into Café Lumes and the first thing that occurs is you’re unquestionably welcomed. What also hits you is the fragrance of coffee which lingers in the air, complemented by the aroma of freshly made food. With the service being friendly and prompt, as you would expect to find in any quality café, the experience is a truly enticing one.

For a taste of something different, try Opawa Bakery and Café where you can feast upon the fabulous German tastes of its delicious bakery items. The bakery and cafe offers one of the widest ranges of German foods and a menu which continues to change and develop.

Owned by David Pai, Café Lumes was established in August 2012, being renovated from a drive through garage building. Situated on Fitzgerald Avenue in Christchurch, the new café is growing popular among Cantabrians who love to meet up with friends or loved ones for a satisfying bite to eat and ‘a hug in a mug’ with the café’s range of full flavoured and rich tasting coffees.

Café Lumes offers a selection of bread freshly made onsite and a range of breakfast and brunch options. Expect yourself to fall silent for the first few minutes as you choose from a wicked assortment of delicious foods and coffees, all ready to be enjoyed either onsite or as a take away option.

The café uses local suppliers such as Peter Timbs Meats and Funky Pumpkin vegetables and provides quality coffee supplied from Supreme Coffee and Underground Coffee.

“We’re constantly searching for the best coffee out there on the market for our customers and different ways of preparing

Great customer service followed by quality food and drink is exactly what you’ll get when you come and enjoy breakfast or lunch at the café. Any questions about the products made on site are welcomed from the friendly staff willing to assist you. them in the café,” David says. “In 2013, we will have few different kinds of coffee preparation methods: espresso, pour over and plunger.”

You can choose to drink and dine either indoors or outdoors, in a quality café offering an industrial and city chic design, a relaxed environment and friendly staff.

“We’re constantly looking for special events where we can share our passion for coffee with other customers from other areas of the city.”

Repeat customers can take advantage of the café’s rewards card to save 10 percent on every hot drink purchased, which can be transferred back on to your card and used as credits for future orders… and you know you’ll be back to use them.

Hours

Owners Brigitte and Detlev Stukenbrok opened the café in Opawa back in 2008, and take pride in its quality service and exciting range of foods on offer. It’s eye-catching and flavoursome foods are an utter delight to sample. Sit yourself down at one of the pleasantly appointed tables and relax as you enjoy a rich tasting meal with friends and family this summer.

“We bake our own breads including whole grain, French style Vienna, baguette, ciabatta and various German breads, as well as bagels and gluten free breads. We also make our own yummy roasted muesli. We sell a big range of our own biscuits and biscotti and seasonal specialities like our Stollen with handcrafted marzipan, quiches and cakes” Brigitte says.

“Customers are amazed about our great range of cakes, a nice mix from both countries Germany and New Zealand. Our

Mon - Fri: 7am to 4pm | Sat: 8am to 3pm Café Lumes 107 Fitzgerald Ave (Lichfield St cnr) Christchurch T (03) 366 2090 E cafelumes@gmail.com

light and creamy custard square, German bee sting, poppy seed cake and the ginger crunch are our best selling products.”

It is clear the café keeps quality in mind, sourcing its meat from Richmond Village Meats, and uses fair trade and organic coffee from Switch Espresso.

You’ll find supreme taste and splendour all under one roof at a suburban café in a little shopping mall where regular customers can receive ongoing discounts and rewards using the café’s loyalty programme.

You’ll find no waning of public interest when it comes to Opawa Bakery and Café, it will stop you in your path. The food is not only a taste sensation it is rich in tradition and history. Its menu celebrates the rich taste of German foods and bakery delights.

Its taste is beyond words – you have to taste it to believe it.

Opawa Bakery & Café Shop 7, Opawa Mall Christchurch T (03) 982 2374 E opawacafe@gmail.com

— Advertising Feature

— Advertising Feature

Congratulations to Café Lumes We are pleased to have helped them into their new premises.

Christchurch office: 1 Sir William Pickering Drive Burnside, Christchurch 8053 Tel: +64 3 379 2430 Email: info@DuncanCotterill.com www.DuncanCotterill.com

Total Food Equipment is a store selling Homeware, Bakeware, Glassware, Kitchenware, Knives, coffee and more with Store locations around New Zealand.

» CHRISTCHURCH A. 218 Moorhouse Ave E. sandra@tfe.co.nz P. (03) 3666 912 F. (03) 3666 913 www.tfe.co.nz

CHRISTCHURCH NELSON WELLINGTON AUCKLAND SYDNEY

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February/March 2013 | 63

RR Hospitality | Bannock Brae Estate

Bannock Brae’s

champion touch

Nestled in picturesque Central Otago is the latest jewel in the already decorated crown of the New Zealand wine industry - Bannock Brae Estate.

The vineyard produces a variety of palatepleasing, award-winning wines including its flagship pinot noir that has been awarded more than 20 gold medals and the coveted Champion Wine of the Show at the 2012 New Zealand International Wine Show.

Catherine and Crawford Brown founded the vineyard 14 years ago mainly due to the idyllic setting and practicality of the plot. With a north facing, elevated element the vineyard presents the perfect platform to nurture grapes and the views are an added bonus.

Crawford is no stranger to the astute creation of impressive tipples; formerly a master brewer for Lion Nathan, he can now boast being a master vintner on an already distinguished CV.

Special offer

“

Would travel the world for your pinot noir!

- visitor

”

Mention this article in Canterbury Today and receive 10 percent off a case of Bannock Brae Wine.

Bannock Brae Pinot Noir

Crawford and Catherine were overjoyed to have their wine named the champion pinot noir of the show yet they still had more success in the pipeline, on the very same night; Bannock Brae Barrel Selection Pinot Noir was ultimately announced as the Champion Wine of the Show 2012 (New Zealand International Wine Show 2012).

“Beguilingly fragrant, silky and harmonious with a lovely marriage of red fruits, chocolate, sweet spice, wild thyme and beautifully balanced savoury oak. A superb wine,” the judges said.

The judging panel of the New Zealand International Wine Show heaped praise on Bannock Brae’s Pinot Noir as they beat many high profile wineries to the top prize.

“We were amazed and happy to be named top pinot, and sat back down to enjoy the rest of the evening,” Crawford Brown says.

“We knew the champion wine award was going to go to a chardonnay – it almost always is – and when they announced it as Bannock Brea Barrel Selection Pinot you could have knocked us over with a feather.”

The Bannock Brae Pinot Noir wines have been highly commended; continuously awarded gold medals and are now recognised as some of New Zealand’s greatest wines.

A feather in the cap for the Browns who have a lifelong affinity with the Central Otago region, and an ideal spur for Crawford and Catherine to undertake the task of producing a variety of quality wines including a rosé, a German-style riesling and a Grüner Veltliner.

They say success begets success, well, six weeks after the Barrel Selection was awarded the ‘Champion Wine of the Show’, Bannock Brae’s Goldfields Pinot Noir was recently selected by Michael Cooper’s New Zealand wine buyer’s guide as the ‘Best Buy Red Wine of the Year’. Cooper described the pinot as a ‘serious yet sexy wine that dances across your palate’ and with a price tag reading under $30, the wine has attracted plenty of attention.

For practical business advice that counts, Contact...

T 03 474 0475 F 03 474 0477, E info@kmbusinesss.co.nz www.kmbusiness.co.nz

For those whose taste buds are tingling, or the wine collection needs an exciting new addition with a success story to boot, the Bannock Brae website contains a list of stockists in the Canterbury region and orders can also be placed through the site.

Alternatively, if you would like to experience the wonder of the Central Otago vineyard for

“

Very personal warm welcome and most of all, excellent wines!

”

– visitor

yourself, the cellar door is in operation with a friendly greeting from Rocky the yellow Labrador thrown in free of charge.

For Catherine and Crawford, the export market represents potential growth for the winery as New Zealand wines continue to gain in popularity and appeal for overseas buyers. Taking on the Australian industry and vying for the Asian interest will be a stern test for Bannock Brae, yet the vineyard’s array of accolades sells itself.

The future of Bannock Brae Estate appears to be fruitful as is its beautiful vineyard, as the diversity among varieties indicates the Browns are not resting on recent successes.

One thing for sure, plenty of pinot noir could have disappeared had the Brown’s drunk to all their accomplishments!

Bannock Brae Estate Ltd 212 Cairnmuir Road RD2, Bannockburn Cromwell T 027 221 0695 E info@bannockbrae.co.nz www.bannockbrae.co.nz — Advertising Feature

NZ WINE IMPORTS AUSTRALIA

AU$50 per 6 or 12 bottles.

SPECIAL CONDITIONS APPLY Orders should only be made on NZ Wine Imports order form at the winery.

All charges for wine and freight will be charged by NZ Wine Imports agent in Australian currency.

Wine purchases are in AU$ and include WET & GST

64 | February/March 2013

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The order is a contract of sale.

Orders can be placed using the contact details below.

New Zealand Wine Imports Email: nzwineimports@gmail.com Phone: 0061 414 095673 Warehouse - Contact Phone: 03 578 9515 162 Battys Road, Blenheim

Hospitality | Curator's House

Food that’s almost

too good for words After the Curator’s House was closed for repairs following the February earthquake, Christchurch was missing something very special. “In September we had hardly any damage at all, but in February we had to close the building,” Garcia explains.

“The shake in June caused further damage - resulting in the need to bring down and reconstruct the chimneys - some of the few chimneys left in Christchurch.

“With the help of the Christchurch City Council (CCC), who owns the building, the building was able to be fixed following substantial repairs and we opened in October 2012. It has been hard, but we feel lucky and privileged to be able to come back to this place which is even better than before.”

So what is the Curator’s House key professional recipe? Well, that would be giving away an invaluable trade secret, but what Garcia can divulge is what has truly served the business well.

If you’re thinking merino lamb melting off the bone into a pool of aromatic rosemary dressing and fresh garden vegetables; home made chorizo dried for four months that is rich, spicy and blissful after every bite; a chocolate sauce that sends you into sugary ecstasy as it cocoons around a cold vanilla bean ice cream, and traditional Spanish red wine that dresses your palate in a savoury yet sweet goodness; you’re thinking of the Curator’s House.

To say it’s difficult to do justice to the cuisine at the Curator’s House is an understatement.

A major one. The food, quite simply, is far too good for words.

But, in an attempt to regale its culinary achievements, the following words are as close as one can get.

Nestled in amongst the aesthetic beauty of the famed Botanis gardens, this restaurant and everything it encompasses, is all about one thing – exquisite dining. And it’s not

hard to see why the setting that envelops the Curator’s House restaurant is a classical darling to patriotic locals.

The building, established in 1920, is, without exaggeration, one of the last surviving heritage buildings in Christchurch after the Canterbury earthquakes ravaged most of the precious history the city had to offer.

From a rich tapestry of Spanish inspired foods and an outdoor demonstration garden yielding the freshest produce served straight to plate, to the educated wait staff with an unwavering commitment to customer service excellence, it’s hard to see how the Curator’s House could ever get it wrong.

The brains behind the business is a man with a giant personality, the knowledge of true hospitality and a beautifully traditional Spanish accent (he pronounces Chorizo “chorith-o” and Barcelona “Bar-thee-lona”).

Javier Garcia is the ultimate restaurateur minus the ego - which usually goes hand in hand with his level of success. He is, in fact, as grounded as the earth, while his business is reaching for the stars and beyond – but not without its fair share of trials and tribulations.

“I think it is the fact that we have embraced, from the beginning, the importance of using only the best local produce. We showcase this with a Spanish flavour – using olive oil, garlic, onion and peppers in the fry pan. We also get all our garnish and herbs from the demonstration garden just outside.

“This food, combined with our beautiful location, is what makes people so proud to have this great place. People have come back to the restaurant and feel like it is their own house.

“My goal for the future is to continue to have a very good restaurant with happy customers and I can’t wait to see how the new Christchurch evolves. I am very optimistic that we will have a very vibrant city and our kids will love this place.”

Curator's House 7 Rolleston Avenue Botanic Gardens Christchurch 8013 T (03) 379 2252 E info@curatorshouse.co.nz www.curatorshouse.co.nz — Advertising Feature

www.cantervalley.co.nz

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February/March 2013 | 65

Hospitality | St Germain Restaurant

A taste of France France and all things French frequently dominate the romantic landscape. Happy couples often dream of a marriage proposal under the Eiffel Tower, a romantic picnic on the banks of the River Seine, or an elegant candle lit dinner with a French degustation menu.

For many a Cantabrian this romantic dream will remain nothing more than a dream. But for those in search of the next best romantic setting outside of France itself, there is a solution– Christchurch’s St Germain restaurant.

A true French gem Newly reopened, last July, in Christchurch’s Heartland Hotel Cotswold, St Germain is certainly one-of-a-kind. This uniquely French restaurant is one of the few of its calibre, and taste, to dot Christchurch’s culinary scene.

First opened in September 2008, in Worcester St, St Germain offers Cantabrians an authentically French experience, from the top-quality service right through to the delicious morsels of food beautifully presented on your plate.

A labour of love This boutique restaurant is the product of a labour of love by three French brothers, Frederic, Vincent and Benjamin Berhault.

Born and raised in Brittany, the brothers arrived in New Zealand with their vision of offering guests a real French dining experience, using local products, in an elegant and cosy atmosphere.

Local partners Harringtons Brewery This award-winning Christchurch brewery provides St Germain with a delicious range of beers of the highest calibre, that perfectly compliment the restaurant’s range of French dishes. “They make great beers and they are locals, so we are happy to offer their range in our restaurant,” Frederic says.

Ainger Tomli

NZ Champion Brewery 2012 proudly supports St Germain Restaurant

No business is complete without an expert team to sort out all the paper work. The chartered accountants at Ainger Tomlin have been working in partnership with the three brothers at St Germain to ensure the numbers add up.

“They are very professional, friendly, give great advice, are very accessible and offer a great range of service,” Frederic says.

Ainger Tomlin Chartered Accountants offer a wide range of accounting and tax services. We pride ourselves on being professional and efficient.

With over 22 years experience Ainger Tomlin understand the value of long-term business relationships, and are focused on assisting every client to build a strong platform of financial profitability. Full accounting services covering all aspects of reporting, compliance, and analysis are provided to small and medium sized businesses.

Our company also has IT and payroll specialists to assist you in these areas

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Proud to support St Germain Restaurant P 03 343 0046 | f 03 348 9312 M 021 222 4495 E mark.oreilly@aingertomlin.co.nz 12 Sayers Crescent, Ilam, PO Box 8237, Christchurch, 8440 www.aingertomlin.co.nz

Director of St Germain, Frederic says the decision to open a French restaurant was simple. “The decision was easy to make, being French and being passionate about French food and wine, we knew what we wanted to do,” he says. “We just had to do what we love and create an authentic French restaurant.

“The French onion soup is just divine, but I guess one of the dishes worth trying is the Fillet of Beef “en Croute de sel”. I believe that it is something that you will never find anywhere else and if you are a meat lover you definitely need to try it.”

Frederic explains the beef is baked in the oven with rock salt and lots of herbs, a technique that enables the beef to stay tender and juicy, with its unique herby crust that brings out the best flavours.

Cosy dining With its cosy French ambiance and soft gentle lighting, French artwork and the old classic French music, St Germain’s offers guests an experience that is certainly reminiscent of the streets of France.

Frederic says the décor, ambiance and setting is all there to ensure people can take their time and truly enjoy the French experience. “People can relax by having a drink at the bar before moving into the restaurant for dinner and more importantly people can talk to each other in the restaurant without having to scream in each other's ears.”

Quite simply, St Germain offers Cantabrians a unique setting, in the perfect place to enjoy French food and wine; whether you would like to share a meal with friends, or enjoy a dreamy romantic dinner with someone special.

Frederic, Vincent and Benjamin can cater for all.

“Christchurch didn’t have any real French restaurants, so we could see the opportunity for us to open up our own restaurant.”

French gastronomic delights Frederic says they wanted guests to experience France through a French gastronomic experience. “I think we have succeeded, by providing a menu with classic French dishes, a predominantly French wine list and French wait staff that offer a high standard of service without being intimidating,” he says.

The dishes on offer are of such a high standard Frederic says it’s quite difficult to choose a “must-try” dish. “That’s really hard,” he says. “We have a few dishes that we won’t take off the menu- they are too popular.

St Germain Heartland Hotel Cotswold 88-96 Papanui Road Christchurch T (03) 355 3096 E info@saint-germain.co.nz www.saint-germain.co.nz — Advertising Feature

Hospitality | The Beach Cafe

Get a taste of The Beach Cantabrians need look no further than one of the city’s beaches for a little taste of European summer.

Hospitality | Steviez Cafe

Locally owned, locally loved

Grab a drink Coffee Supreme supplies The Beach Café with its fresh roasted beans, which are transformed into a great coffee by the café’s award winning barista The Beach Café is fully licensed with a range of New Zealand and Australian wines, beer, spirits and cocktails.

Menu sampler Take a peek a The Beach Café’s à la carte breakfast and lunch menu, which is complimented with beautiful baking from the café’s in-house baker.

Breakfast Idyllically situated along Waimairi Beach sits The Beach Café, a stylish, enticing place for people to come, sit, relax and bask in the summer sun while enjoying the café’s range of deliciously tasty Euro-influenced cuisine.

Behind the café’s gorgeous façade and its busy hustle and bustle is owner Tanya Kiyanova. Since she took over the café in 2008, Tanya has made it her mission to share with her guests her love of food.

“Food is my passion. It has become my career,” she says.

A love affair The love story began back in the Eastern European nation of Ukraine while Tanya was still at university. “I was 19 years old when I fell in love with it,” she says. The great food and passionate people drew Tanya into the hospitality industry and has kept her in it ever since.

Euro style Without a doubt this passion is reflected at The Beach Café. Tanya’s love for food and for Europe has transcended borders and become a part of the kiwi-grown Euro-infused menu.

Guests at The Beach Café will have their pick of the modern, café-style range of food served daily with a unique European twist.

• Brioche toast with blueberry compote and lemon curd • Fruit salad with natural yoghurt and honeycomb • Belgian waffles with cinnamon poached pears, poached rhubarb, spiced labneh and orange blossom maple syrup • Crushed avocado on sourdough, with slow-roasted tomatoes, ricotta, and fleur de sel • Roasted Portobello mushrooms with caramelised onions, roast garlic béchamel, poached egg and parmesan wafer

Lunch • Grilled lamb sandwich, lemon confit, golden raisins, mustard greens with black olive mayonnaise and fries • Prawns, salad with green apples and fennel, prawns mayonnaise and almond salt • Spinach and spring onion fritters, lemon butter, avocado, cherry tomato and feta salsa • Beer battered fish and chips, with green salad and sauce remoulade

“The menu is certainly influenced by my experiences in Europe,” Tanya says. “On the menu there is food that I love. There are a lot of French and Mediterranean flavours on the menu.”

Established in 2009, Steviez Café is Halwell’s small, friendly and locally loved café, owned and managed by Steve Purchase.

Expect to find a range of exceptional café foods, all made onsite, that are delicious and reasonably priced. There’s something for everyone in the yummy menu list, including a small selection of gluten-free products, such as the Corn and Bacon Fritter and Smoked Chicken Roulade – Steviez most popular product of them all – and of course the sensational gluten-free chocolate brownies.

With its modern décor the café and welcoming staff who take care to get to know its locals, you’ll feel a sense of community within its four walls. “We’re a neighbourhood café with fantastic and friendly staff providing great customer service. We chat to regular customers, so we get to know the locals well,” Steve says.

As you cast your eyes over the cabinet of delicious and tempting food, you’ll find it difficult to resist. There are also plenty of more traditional temptations to sink your teeth into, such as the scrumptious eggs Benedict, BLT, bagels, a range of toasted sandwiches, as well as pancakes and brownies for those wanting to top up their sugar levels. The specials board changes regularly so you will never bore of

Tanya also endeavours to use fresh produce at her café; some of which comes from the café’s own organic garden. Out behind the café this well-tended garden grows a range of herbs and vegetables that are picked fresh and put straight into some of the café’s range of originally tasty cuisine.

With fresh produce, delicious food and the stylishly decorated outdoor and indoor dining areas set right across the road from the beach, you will be hard pushed to find a better place to sit, relax and simply enjoy the taste of the beach.

As you walk in to Steviez Café it will only take you a few minutes to understand why it’s the place many locals gather to enjoy a drink, meal and engage in conversation with friends, family and its friendly staff members.

the tasty selection of breakfast, lunch and dessert options.

The café uses suppliers such as Coffee Works to deliver superbly tasting coffee, as well as Almford poultry and Breads of Europe to deliver exceptional food suited for all tastes.

So drop in to Steviez Café for a break from your hectic day and make the most of the warm, friendly and welcoming environment, where you can sit down with a tasty, wholesome meal where there’s plenty to suit anyone’s appetite.

It’s a local solution with all thumbs up by the locals themselves.

Steviez Café 3 Kennedys Bush Rd Halswell Christchurch 8025 T (03) 322 8744

— Advertising Feature

White Breads | Dark Sour Doughs Danish | Cafe Products Specialty Products | Dinner Rolls

Open seven days a week - 9am to 4pm

Proudly Supplying The Beach Cafe The Beach Café 16a Beach Rd T (03) 382 8599 E info@beachcafe.co.nz www.beachcafe.co.nz — Advertising Feature

Phone: (03) 381-1048

Award-winning, premium coffee

www.breads.co.nz www.canterburytoday.co.nz

February/March 2013 | 67

News | Lifestyles

<

iWant iPhone 5 Apple has rolled out yet another little stunner with the iPhone’s fifth incarnation.

By Davina Richards

Slimmed down to a measly 7.6 millimetres thin, it has the 4-inch Retina display, an A6 chip for fast performance, ultrafast wireless technology, sapphire crystal lens, an aluminium casing and the iSight camera.

It’s faster, brighter and increased battery life means it lasts longer. Although sporting a larger screen, it’s classically sleek and slim Apple and available in white and silver, or black and slate.

RRP: From $1,049 for the 16GB model

<

Take a seat Flux chair

Available from: www.apple.com/nz

What’s flat, weighs less than five kilograms, supports up to 160 kilograms and is available in eight different colours? Flux Chairs has taken inspiration from the ancient art of origami and brought us these flexible and stylish seats which fold out in less than 10 seconds. Made of weather-proof polypropylene so you can use them indoors and out, they’re light enough to carry and have built-in handles for use on the move.

Go on, be the first to start the trend.

<

Simply vintage Floral necklace Grab your sunglasses, put on your favourite summer dress, slip on your summer wedges and top off your look with this pretty blue and cyan floral glass pendant. Set in a vintage brass bezel, this pretty floral design is printed in a glass dome with a pale blue pearl sitting above the pendant, adding to its feminine charm. Its vintage charm is elegant and spot on the fashion trend.

RRP: $349.00 Available from: www.poynters.co.nz

RRP: $59.00 Available from: www.cloudninecreative.co.nz

< Bronzed honey Honey Bronze Shimmering Dry Oil

New Monteith’s Pacific Pale Ale

<

Tasting note Love the name? Love the brand? See if you love the taste with this new traditional Pale Ale which has been welcomed into the Monteith’s range. The Pacific Pale Ale is brewed with fresh flavours with a zesty citrus aroma followed by a full malt flavour and crisp finish. A refreshing fruity beer for summer, just add it to the collection.

RRP: $16.99 for a six-pack Available from: supermarkets, liquor stores and bars nationwide.

68 | February/March 2013

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This fantastic light-weight moisturising body oil allows you to get that natural shimmering glow minus the streaky lines and greasy mess. It has a dry finish with a long-lasting bronze shade to make you look simply radiant. Now all you need to do is dig out that gorgeous summer dress you’ve been hiding in your cupboard all winter.

RRP: $45 Available from: www.thebodyshop.co.nz

News | Lifestyles

Modern meets rustic

<

Enamel loft lightshade Available in red or black, this industrial styled, enamel lightshade will provide your home or retail space a rustic charm with unique character. Kit out your kitchen, living area, bedroom and study, or flaunt it in café’s, restaurants, bars, offices and retail stores. It’s the perfect accessory to add a hint of rustic flavour in to any room.

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RRP: $345

Man’s new best friend Bread & Butter face moisturiser Bow down to your new bathroom counter best friend, the SPF 15 face moisturiser.

This aftershave moisturiser contains natural ingredients to ensure smooth skin and solid sun protection, with its mineral UVA and UVB blockers. With no residue it leaves a matte finish after application. Bread & Butter provides only the necessary products every man needs and this is one of them. A simple and effective skincare routine for men - you’ll be converted like so many others.

Available from: www.greenwithenvy.co.nz

RRP: $49 for a three pack - $69 for five Available from: www.breadandbutterskincare.co.nz

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Field candy Designer tents Inject a bit of colour, humour and creativity into your outdoor adventures with these designer tents from Field Candy. There’s a huge array of options ranging from an oversized watermelon, computer board, or camouflaged themed tents such as ‘the grass is always greener’. These two-man tents are ultra light, waterproof and can be set up in a matter of minutes. How do you want to stand out?

RRP: $965

Sound advice

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Available from: www.fieldcandy.com

Clearaudio Innovation Compact turntable After more than a decade in the doldrums vinyl is making a comeback. And what better way to embrace this than with this stunning turntable that’s as much art as it is audio. Say hello to the Innovation turntable - a masterpiece of engineering, delivering powerful, high performance sounds due to its accuracy and stability. Its stylish body is made from aluminium skin and includes an aluminium tone arm. It’s a high-end turntable which hovers above the rest. If you value vinyls you can trust that Clearaudio Innovation Compact will deliver pleasure to your ears.

RRP: $15,275 Available from: www.audioreference.co.nz

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If the shoe fits Blue suede wedges Step out in style with these electric blue wedges – an all rounder for every season and every occasion. The high-heel wedge, round-toe contour, thick ankle strap and silver buckle makes for a sexy, simple and bold combination. Whether you dress up in skinny jeans for a social occasion, or slip them on for a night out, you’ll be walking in style wherever you go. Available in black, red, blue, and beige, there’s a colour to match every season, and more importantly, every outfit.

RRP: $260 Available from: www.mipiaci.co.nz

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February/March 2013 | 69

Focus | The Herbal Dispensary

The Herbal Dispensary gets back to business The Herbal Dispensary is back in business, so once again you can attend to the needs of your mind and body with the guidance of its professional and experienced staff.

Rewind the times and you’ll find the Herbal Dispensary was established in 1991

by Medical Herbalist Paul Mitchell. The popular health store built a strong reputation as a leader in the natural health industry during the years, up until the February 22 earthquake struck.

The business was forced to close but now after an 18 month break, existing and new customers can enjoy its services and products from its new location on 160 Hills Road in Edgeware.

“We’re celebrating re-establishing the business in this beautiful, historic church building, and we’re very happy getting our magnificent team of naturopaths back together,” manager Vanessa Winter says.

“What has always been unique about us is that we only hire qualified naturopaths and medical herbalists – because only these

“

practitioners may prescribe medicinal herbs or practitioner-only supplements and remedies.

“So you’re consulting qualified health professionals, free of charge, who can then also prescribe medicinal grade natural health treatments to you right there.

“Of course, if a customer’s issues are clearly complex, then we recommend and organise full consultations with one of our professional practitioners available at the clinic rooms we have here.”

As well as medicinal remedies you can find a full range of retail products, such as organic skin, body and hair care, aromatherapy and massage oils, freshly dried herbal teas and all the ingredients for making your own skin and body care products.

The Herbal Dispensary is the natural choice if you are looking to restore physical strength, vitality, and mental and emotional wellbeing.

What has always been unique about us is that we only hire qualified naturopaths and medical herbalists – because only these practitioners may prescribe medicinal herbs or practitioneronly supplements and remedies.

”

The Herbal Dispensary stocks an extensive range from liquid herbal tinctures right through to organic products, homeopathic remedies and body and hair products:

Do It Yourself Recipe

• Practitioner-only products: MediHerb, MH Enhance, Orthoplex, DVPI, Nutrition Care, Eagle, Thorne, Bioceuticals, Phytomed and Metagenics

80ml (4tbspn) sweet almond oil

• An extensive range of dried herbs for use as herbal infusions/teas

• Place two cups of water in to a pot and bring to the boil

• Flower essences: Australian Bush Essences and Bach Flower Essences

• In a separate bowl larger than the pot add the beeswax and cocoa butter

• Face and Body care: Weleda, Blue Earth (N.Z), Antipodes (N.Z)

• Place the bowl over the pot of boiling water until the beeswax and cocoa butter melts

• A handpicked range of the highest quality retail supplements including Solgar

Lovely Lime Lip Balm 10gm (2tspn) beeswax 5gm (1tspn) cocoa butter 5ml (1tspn) vegetable glycerin 20 drops lime essential oil

• Keep the mixture over the heat, and add the almond oil and glycerine

• An expanding range of organic products, such as cider vinegar, spirulina, flax seed oil, molasses, coffee alternatives, as well as herbal teas and selected food items • A range of "Good Oil" oils and carrier oils, suitable for gifts, massage or use in oil burners • Homeopathic remedies stocking HEEL and Weleda creams, liquid and tablet remedies for many first aid and acute illness requirements • Natural body and hair care products including; soap, deodorant, organic shampoo and conditioner, herbal hair colours by Tints of Nature and Herbatint, toothpaste, body washes, body and hand lotions, and Henna hair colours.

• Remove from the heat once it is liquid • Using an electric hand mixer, whip the mixture to ensure the ingredients are well mixed together • Once the mixture begins to cool, stir in the essential oil. Pour into small jars All ingredients to make this recipe are available from The Herbal Dispensary.

The Herbal Dispensary 160 Hills Rd Edgeware Christchurch T (03) 385 9530 www.theherbaldispensary.co.nz — Advertising Feature

YOU DESERVE THE BEST The Herbal Dispensary stock a full range of Solgar Nutritional supplements, Quality Vitamins that you will feel real results from.

Solgar are proud to support the Herbal Dispensary in their new location.

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February/March 2013 | 71

Focus | Aoraki Smokehouse

It all starts with

superior salmon Stop searching – your hunt for fresh, traditional, smoked salmon that is delicious, versatile and available all year round – is over.

You can find the best salmon products – fillets, slices, pieces - in a glittering gold packet at your supermarket, or at the click of a button thanks to the one and only Aoraki Smokehouse Salmon; a business satisfying the culinary cravings of Kiwis the country over.

Strategic beginnings Salmon farming has a unique history and today's sophisticated farming and production techniques are a long way from the basic practices of days gone by. At the helm of embracing and implementing such techniques is Aoraki Smokehouse, whose products are taking New Zealand by a salmon storm.

Based under the towering beauty of Mount Cook, the business supplies fresh water salmon to chefs, businesses and homes throughout New Zealand on a daily basis.

Established 13 years ago in 1999 by entrepreneur Matt Evans, who possessed a real passion for the salmon industry, Aoraki Smokehouse has earned itself the title of specialist salmon supplier.

But it wasn’t just Evans’ passion that laid the foundations for a business that is evolving at an unprecedented pace; it was his sharp eye for detail and ability to identify a gap in the market that was yet to be filled.

Aoraki Smokehouse sales and marketing manager Kate Turner says Evans saw an opportunity to introduce premium quality fresh water smoked salmon and he was determined to make it happen.

“

Our commitment to producing fresh and smoked salmon products of exceptional quality, using the highest quality Chinook salmon and traditional Scottish smoking methods, has ensured ongoing success and sets us apart from our competitors.

”

- Aoraki Smokehouse sales and marketing manager, Kate Turner

“Fresh water salmon are very fit because they are working hard to swim in our canal with 250 cubic metres of water flowing against them every second – basically, an extremely fit and healthy growing environment. Therefore, fresh water salmon are very different to sea run salmon based in a tidal environment where currents are much weaker.

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“Both breeds are in pens, but because the water flow in our fresh water pens is more consistent, our salmon are working harder.

This enables them to burn fat and creates lean salmon high in essential Omega 3 oil. The water they are swimming in is also very cold because the water comes from the Southern Alps, providing a low stress environment.

“I often say that while our fresh water salmon are always working hard at the gym, the sea run salmon are out getting manicures and drinking chai lattes,” she quips.

In his pursuit to bring a fresh smoked salmon product to market, Evans began a quest to find a smoke master who shared his view that a smoked salmon product should be about quality of flavour and texture and not straight profit.

He found a professional pairing in Alan Galloway - the founder of family owned Scottish company Galloway Smokehouse.

Galloway, who supplies smoked salmon to Harrods, generously passed on his specialised knowledge of a traditional smoking process to Evans and Aoraki Smokehouse was born.

Focus | Aoraki Smokehouse

“

Aoraki mission statement The mission of Aoraki Smokehouse Salmon is to set the standard within the New Zealand salmon industry for our customers to recommend and our competition to emulate.

Our success is generated from our commitment to quality and excellence in servicing the needs of our customers and our people. We plan for this success and evaluate our performance regularly to ensure continuous improvement.

From strength to strength After setting up a small shop in the township of Twizel, Evans could see that his business was quickly outgrowing the premises and needed to be expanded to accommodate increasing demand for his product.

He set about establishing a factory to facilitate the growth and in the last 10 years, further growth has meant the business has had to extend its production reach to Christchurch.

Working through its sister company Benmore Salmon based at the Ohau Canal, which employs up to 15 staff, has enabled the business to maintain its growth. Its acquisition of the Christchurch based facility shows the sky’s the limit for Aoraki Smokehouse.

The Christchurch factory was opened February 2011, and Evans and his team have overcome significant hurdles thrown up by the Canterbury earthquakes. An unwavering commitment to make it a first class facility, which is four times bigger than the factory in Twizel employing more than 35 staff, Aoraki Smokehouse has also established a leading edge hatchery.

“The hatchery is very important – it allows us to breed the finest quality fish from egg to plate, providing full vertical integration for the entire business,” Turner comments.

And it’s quite a process; once the “hens” (mother salmon) are ready to mature, their eggs are taken to the Christchurch hatchery where they are fertilised by the male salmon.

Once fertilised, the eggs are incubated in tanks where they hatch before being transferred into grow out tanks.

The fish are then transferred to purpose built raceways where they grow to 20 grams or more before they are eventually relocated to the Benmore Farm site in a specialised (converted) dairy tanker.

“Growth has been dramatic particularly in the last three years,” Turner says. “We have

gone from supplying a few supermarkets in the South Island to all New World, Pak n Save, Fresh Choice and Super Values in the South Island and the whole North Island.

“Many delis and a lot of organic and natural stores are interested in supplying our fresh water salmon because it is healthier for people who are unwell, or those who have a delicate stomach – children, elderly people or those with food intolerances.

“Our commitment to producing fresh and smoked salmon products of exceptional quality, using the highest quality Chinook salmon and traditional Scottish smoking methods, has ensured ongoing success and sets us apart from our competitors.”

We are committed to providing our customers with exceptional levels of service with affordable and healthy salmon products.

We are committed to providing a safe, secure and rewarding work environment where our staff are encouraged to develop personal, team, and technical skills.

We are committed to our future growth without compromising the quality of our salmon.

We are committed to being an environmentally conscious company.

”

Aoraki Smokehouse uses the traditional Scottish smoking method because it is a tried and proven method. The business prefers to keep it simple and lets the salmon speak for itself, so uses only Rum and Golden Syrup to compliment the product.

“Most people think salmon is salmon, but that’s not actually the case – there is a stark difference and that’s what our business ethos is based on – ‘taste the difference’. We really want people to be able to taste and experience the difference.”

For the future, Turner says the company is focused on continuing to serve the New Zealand market the best possible product and will consider its offshore options for expansion in due course.

Aoraki Smokehouse Salmon Ltd Unit 8 3 Benmore Place Twizel T (03) 435 3144 E kate@smokedsalmon@co.nz www.smokedsalmon.co.nz — Advertising Feature

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February/March 2013 | 73

Focus | Kennett Crafted Jewels

Add a little sparkle

in your life If you want jewellery that will make yours, or your loved ones heart pit-a-patter, see Kennett Crafted Jewels – a business that is all about traditional customer service and breathtakingly beautiful pieces that stand the test of time.

From decadent watches, to diamonds with an incandescent shine, this is a business that wants you to have the finer things in life.

An everlasting legacy Jewellery has a history that dates back some 75,000 years ago. When gifted between two people, it has the power to elicit sheer joy, passion and happiness. It represents many things to many people – a commitment in marriage, a thank you, I love you.... and the list goes on. The symbolism and meaning of jewellery knows no bounds.

Kennett Crafted Jewels has played an integral role in helping people discover beautiful keepsakes since 1880. Manager Anne Kennett, who is a fourth generation Kennett, says her great grandfather established the business in High Street more than 100 years ago.

“We’ve always been jewellers and watchmakers. My great grandfather came out from England and started the business.

My parents, Tony and Neroil Kennett, are both still actively involved in the business.

“It was most important to us that we could get our customers’ stock out,” Anne continues. “We had a large number of grandfather clocks in the building, which we had in for repair. These were a real priority for us because these clocks belonged to other people and we wanted to return them.”

To rescue these treasures required the ultimate sacrifice, although Anne remains very much modest about the decision.” We couldn’t save the facade of the shop if we wanted to save our customers' things. This had to go so we could get them out.”

Despite these challenges and a forced relocation, not even a break in more than 100 years of tradition could deter the sparking spirit of this robust little business because Kennett Crafted Jewels is like the jewellery it offers – strong, powerful and a living legacy.

“Tony started in the business when he was 16, so for him it has been over 60 years and Neroil has been working in the business for 40 years. They have committed so much time, love and energy to the business.”

And so the Kennetts soldiered on.

“After working from home for some time, I managed to secure the lease on the building we are in now and from March through August 2012, I shared the space with another jeweler.

Anne adds that they have also all witnessed great product evolution since inception – something that was introduced very early on. “At one stage, my grandfather moved into spectacles and watches – it made sense I think because the glass lenses for both were similar at that time,” Anne explains.

“Believe it or not, it actually worked extremely well. We of course had some similarities between our ranges, but many differences too. At the end of the day, jewelers aren’t just jewellers- they each have a point of difference.”

New beginnings

With such a full range of joinery services available we are virtually a one-stop-shop whatever your needs.

Service and product diversification aside, the business had one constant for a very long time - it was loyal to its High Street location for many years until the Canterbury earthquake forced its closure and subsequent relocation.

Our joinery services include: • Entry doors, exterior doors & windows • Interior doors • Stairs & hand rails • Wardrobes & shelving • Bathroom vanities • Kitchens & laundries • Lounge entertainment units • Commercial & shopfitting • Solid timber joinery.

“The business managed to survive wars and a recession,” she says incredulously. “But in the end it was the earthquakes that caused it to close. Our building was demolished in August 2011 and for almost a year, we worked from home.

t. (03) 343 0360 m. 027 239 5934 www.mhj.co.nz

“We have not really mourned the building, because for us, our business was always very much about our product and our customers and not really about the building.”

From residential to commercial, kitchens and bathrooms to staircases and more, we’ve got you covered.

74 | February/March 2013

While she is humble about the fact, Anne’s attitude in itself is deserving of commendation, as there was no doubt a lot of love and memories wrapped up in a building that was more than a century old and had earned itself heritage building status.

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Anne demonstrated her resilience and creativity by seizing the opportunity with two hands and running with it. “I saw this as a chance for us to introduce a few product changes and to re-orientate our range – some of which was very dated as it was stock we saved from the old building.”

The business also underwent a name change to reflect its primary commitment to providing unique and innovative pieces. “We used to be Kennett’s Jewellers and my son kept telling me we couldn’t drop the ‘s’ on Kennett’s,” Anne laughs. “But I wanted to introduce the word ‘crafted’ to represent that our jewellery is made with real creative consideration.

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Focus | Kennett Crafted Jewels

“All our jewellery is now actually New Zealand designed, although I didn’t set out to do that originally. Naturally, I have collected a few people along the way and then before I realised it, we had all New Zealand designers.

This includes the engagement and wedding rings, which are all my own designs.”

The loyalty Anne shows towards her designers, is the same loyalty she shows to her customers and it’s palpable they feel the same about the shop. “Every day I have people ringing up to say, ‘Where are you now?’”

Where Anne is now based makes complete strategic sense. In the heart of Sydenham, which has collected a diverse range of businesses post-quake; Kennett Crafted Jewels is a sparkling addition to the eclectic mix.

“We have lawyers right through to mechanics in the area – and this is really why I chose the spot. My primary market is engagement and wedding rings, but we also had a lot of people in over Christmas buying gifts. When I decorated our store I wanted to make sure it would not be daunting for people to come in.”

Mission achieved; the store is inviting yet elegant, clean but sophisticated – a haven for jewellery aficionados and newbies alike. It doesn’t matter if you know diamond options like the back of your hand or are a first time buyer; Kennett Crafted Jewels is for everyone.

“We like to appeal to men and women and we like to be able to offer beautiful giftware too – a watch or a piece of jewellery that people can buy for others or for themselves.

“My aspiration is for people to have a wonderful experience – that is what I really enjoy – when people come into the store and have the experience of buying something special.”

Something else Anne says is particularly special for her is when she hears people wandering past the shop saying, “Oh there is Kennett’s Jewellers” I think to myself, ‘wow, they can still see us and are still looking for us, despite the move and a name change’.

This loyalty has inevitably pulled the business through the tough times – Kennett Crafted Jewels is unbeatable, unstoppable and a beautiful force to be reckoned with.

For the future, Anne says it will be more of the same – offering exquisite jewellery and maintaining a high level of customer service.

“It certainly isn’t about expansion for us – we just want to continue to do what we do best. My parents and my family have been a tremendous support following the earthquakes and this is something we are all passionate about.

“I want to ensure that people continue to enjoy the experience of coming in to see us and buying something that they are proud of, whether it is for them or someone they love.”

Kennett Crafted Jewels 462 Colombo Street Sydenham Christchurch 8023 T (03) 389 1576 E craftedjewels@kennett.net.nz — Advertising Feature

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Focus | Wharenui Swim & Sport Centre

For fun and fitness Whether you want to challenge yourself, enjoy some family time, or just come along to enjoy gentle exercise at your own pace, Wharenui swimming pool in Riccarton caters for everyone.

Wharenui swimming pool is a hub of community activity, right on your doorstep, and to this day remains one of New Zealand’s top swimming clubs.

The pool complex consists of three indoor pools including a 25m, eight-lane main pool; an 18m, three-lane teaching pool and a 16m toddler pool. All three pools are covered and heated all year round.

During the years Wharenui has become the ideal place for schools to hold swimming sports, and swimming lessons can be tailored to suit each school’s needs.

Learning to swim is a vital life skill and the friendly and qualified instructors can teach children and adults of all ages, so you are able to swim with confidence and enjoy the

water. Whether you are a beginner or an advanced swimmer, individuals can be taught at all levels in a fun and professional environment.

This friendly environment extends to all, no matter if you’re in or out of the water, you can enjoy playing or watching sporting events and competitions.

To get in shape and stay in shape, extend yourself with a challenging programme, combine fitness, fun and friends in a friendly and social environment to improve your overall health.

Activities at Wharenui swimming pool: • Wharenui swim club • Learn to swim • Aquacise – for adults including pre/ post natal • Masters swimming • Pool parties • Super group • Flippa ball • Water polo • Schools programme • Competition swimming - squads.

Pool Hours: Monday to Thursday 6am to 3:30pm 7pm to 9pm Friday 6am to 3:30pm 7pm to 8pm Saturday 9am - 5pm

Proud to support Kennett Crafted Jewels • • • • •

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Sunday 9am - 6pm Public holidays closed Wharenui Swim & Sport Centre 80 Elizabeth St Riccarton Christchurch T (03) 348 6488 E info@wharenui.co.nz www.wharenui.co.nz — Advertising Feature

www.canterburytoday.co.nz February/March 2013 | 75

Focus | The Cook Shop

The coolest

of kitchenware

You might fancy yourself as a celebrity chef, a culinary whizz, or simply a lover of good food – whatever your food forte, The Cook Shop in the heart of Fendalton doesn’t discriminate – it’s a place that has you and your kitchen in mind.

Think specialist kitchenware - stylish utensils, accessories and cookware including the best quality brands from Italy, France, Germany, Denmark and America - and you’re only scratching the surface of what the business has to offer. In short, it’s a cooking aficionado’s heaven.

A bumpy ride It’s almost advisable to take a deep breath in before you hear the story of The Cook Shop’s evolution – it’s been a marathon adventure of epic proportions for this business following the Canterbury earthquakes.

Despite a series of unfortunate events, not even a very angry Mother Nature has been able to knock the spirit out of this bright little business - or it’s equally bright owner, Elizabeth Fry, whose last name, ironically, endears the work she has so passionately immersed herself in over the years.

Fry is not an ordinary woman - she’s extraordinary - and it’s just as well given that her business has experienced an extremely bumpy ride – quite literally speaking.

When the 7.1 magnitude earthquake rippled under a sleepy and unsuspecting Christchurch city early morning on September 4, 2010, it was just the beginning for The Cook Shop.

“

We work very hard to help guide our customers and give them good advice by determining exactly what it is that they need.

”

- owner, Elizabeth Fry

But the roots of this business which can only be described as a little fighter, run much deeper, with a history dating back many years before the earthquake– one that Elizabeth can recount with impressive precision.

“The Cook Shop was started by Miss Joan Bates and based in the old Union Arcade on Gloucester Street,” she explains.

“Her father was an importer so she was able to specialise in imported kitchenware.

Miss Bates brought in Le Creuset which is what we stock now, as well as Arabia ware – beautifully finished pottery and always the best quality products.”

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The Team at Miller Gale & Winter wish to congratulate “The Cook Shop” on relocating to their new premises

Proud to support the Cook Shop

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Focus | The Cook Shop

Quality, Fry says, has always been at the heart of the business and that has never changed. “Contemporaries of mine who used to shop at Miss Bates’ shop bought such pieces which they still have now – more than 40 years later.”

Not long after relocating her business to 795 Colombo Street, Elizabeth says Miss Bates fell ill. She then sold the business to Sandalwood Design who ran The Cook Shop alongside its fabric design store before Fry made the business her own on October 1, 1997 – another date she recalls without hesitation.

It is precisely this accuracy and attention to detail which makes Elizabeth so good at what she does, and it was something she became aware of herself when she was living overseas.

“In the 1990s my husband Peter was the New Zealand Defence Force Attaché and we and our boys were based in Jakarta and lived there for five years. We also lived in the Middle East and because both Peter and myself were representing New Zealand, I always did things to the best of my ability when it came to hosting dinners with representatives of other countries - things were always done very well.”

It was her commitment to doing things well that laid the very best foundations for the business – professional foundations that helped The Cook Shop remain stoic in the face of adversity, even when the physical foundations of the premises were shaken beyond repair– but more on that later.

After returning from Indonesia to New Zealand in 1996, Elizabeth was looking for an opportunity and The Cook Shop was it. When she purchased the business, she wanted to streamline and tailor its offerings and give the business a strong identity.

“After I bought it and introduced real focus to the product range, The Cook Shop just grew – at that time there was so much foot traffic in the area with the Town Hall, Convention Centre and Harcourt’s all close by.

“It was a beautiful shop – like a Dickens’ Shop.

It had cream walls and copper detailing with white roses and lavender in the courtyard. Our sales reps would come and visit and have a cup of tea and they absolutely loved it.”

It was a happy time, she says, but the business was badly affected by the September earthquake which caused the building’s walls to be “squeezed in ” and the floors upstairs to buckle.

Following engineering assessments Elizabeth says she lacked confidence in its safety and the decision was made to relocate. After securing prime real estate space at 374 Montreal Street at the bottom of the old Strategy Building, the business was booming again in no time, but this was short lived as Mother Nature had other ideas.

During the February 2011 earthquake, the Strategy Building was badly damaged, and has since been demolished, and the business was yet again looking for a new home.

It would be fair to say that at this point, many other business owners, exhausted and frustrated by the unrelenting aftershocks and constant moving, probably would have given up. But not Elizabeth; she was, seemingly, even more determined than ever and she was already assessing her options.

“On 22 February, we arrived home to find our house was an absolute wreck, and the shop was a wreck – we couldn’t get in to get the stock out at that point and that was very hard.

But people want to support the businesses who hang in there – and so we did.”

After relocating once again to another space on Montreal Street with the support of a lot of hands and helpers, Elizabeth could be forgiven for thinking, ‘this must finally be it’, but in fact, her journey was far from over.

In March 2012, she and her team were told they had 24 hours to move out of the building after engineering assessments deemed the building unsafe - this was when Elizabeth’s resilience was needed the most.

“I got on the phone immediately to security, my builder and an electrician and everyone came to help right away. My builder was there the following morning at 4am cutting out all the fixtures I had put in because I had invested a lot of money in them. After we moved our stock out, everything was put into storage.”

many months. She knew all she could do from this point onwards was find a new home for the business.

True to her tenacious and never-say-die attitude she comments of the move, “In life sometimes you have to realise that there comes a time when you have to move on – if something is not working you just have to accept it and say goodbye.”

“I was very grateful for the offer as it allowed us to keep our profile up, to continue trading and to meet our customers’ needs – we found that they came to see us wherever we were. While we were at the showroom, I was offered our current space on Holmwood Road.”

The “goodbye” Elizabeth speaks of is definitely not a goodbye to the business, but to the past – the frustrations, relocations and a difficult journey experienced during

A new temporary home soon arrived in the form of the Gary Cockram Hyundai showroom on the corner of Tuam and Durham Streets after a phone call from Angus Cockram who offered her the space.

The “current space“ she eludes to is part of a brand spanking new building nestled in the heart of Fendalton on Holmwood Road.

All of us at Tritex are excited to be part of the on going success of The Cook Shop.

Keep up the great work!

P: 09 527 2905 | www.tritex.co.nz

www.canterburytoday.co.nz February/March 2013 | 77

Focus | The Cook Shop

“

The truth is l always want to get cracking because you don’t know what each day will bring and that’s just the way it is in business – you have to put in the hard yards.

- owner, Elizabeth Fry

“We spent six months at Cockrams and during this time I had to oversee the development of our new space, which we believe is better than anything we have had before and we are thrilled with the standard of the building.

makes people happy – we have had many of our customers say to us, ‘It’s so lovely in here, thank you so much for doing this’ – this is the progress people need to see in Christchurch.”

“It is a wonderful space that is the size of two shops – easily accessible to all our customers, many of whom come to see us from all over greater Christchurch.”

Second to none

It is this fact alone that speaks volumes – the fact that customers come from all over Christchurch to shop at the store - and what a store it is.

A neutral, clean, spacious and light space, the shop features bold steel beams, marine plywood, firewalls and sky-high ceilings allowing lots of natural light to pour in. It’s a sign of hope and newness that Christchurch is so desperately yearning for.

The Cook Shop prides itself on being a business that is all about its customers and meeting their needs.

Elizabeth says her business’ competitive advantage is that it is small, personal and offers excellent customer service. “People like to see a small business succeed – you have great business strength when you can say, “Hello Jane, or hi Sue, how are you today? Customers really enjoy being greeted in that way.”

With several part-time female staff and a new male staff member joining the ranks “I had fixtures from the original shop re-jigged soon, she says all her staff share the same professional values and make an avid to fit in this shop. The newness of the space

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commitment to providing the best possible service to customers.

and give them good advice by determining exactly what it is that they need.

“We’re all originally from the country – with the exception of one of our girls who is currently studying at university. One of my staff members has been with me from the beginning.”

“If we have someone coming in asking for a pot we say “What do you need the pot for – pasta, meats, sauces? Who are you cooking the food for – you and your partner, or for your entire family? You’ve got to have the correct kit for the job,” she quips.

Elizabeth adds that she employs staff who have a passion for the industry and those who “It gives us all satisfaction to guide them have a proactive attitude. “I like people that and help them to ensure they are happy with show initiative and a willingness to learn their purchase.”

I’ve never had to advertise for staff, never.

In addition to an evolving product range that “I have people who come in and ask if already includes bakeware, pots and pans, there are positions available and they stay preserving products, tools and utensils, china, with me for many years. My staff have shown glassware, tea and coffee accessories and a wonderful loyalty to me and the business aprons and tea towels, Elizabeth says she will and together we have created a warm, also be placing emphasis on diversifying the inviting atmosphere.” business’ offerings.

In addition to her great staff, Elizabeth says a great product range helps the business retain This will be achieved by introducing demonstrations – something the business has a competitive edge. “Our customers know done in the past. we stand by our products and there is never a song and dance if someone wants to bring “We are committed to starting the process of something back that is not quite what they organising demonstrations in the short-term were looking for. future. The representatives of the companies we work with will come in to show our “We have a customer order book and our customers the benefits of products and how customers know that we will always do our best to source a product for them – if we don’t they can get the most out of them.” have it, we will do our best find it.”

She adds that the range will be evolving as Matching product to need is something Elizabeth says is very important to the business and is a fundamental part of the personalised service the staff offer. “We work very hard to help guide our customers

the winter season approaches. “Our products are very seasonal – soon our focus will be helping people buy products for preserving and making casseroles – comfort food for the winter and colder days.”

Congratulations to The Cook Shop on their new shop opening.

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”

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Focus | The Cook Shop

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And what of the future for this strong and vibrant little business? “I want it to continue to play its role as a Christchurch institution,” she says. “And for the person who buys the business in the future to continue to inspire people to cook and present food well.”

for everyone, the real struggle has been the overwhelming tiredness. All of this has taken a lot of effort – it doesn’t just happen.

One thing is for sure, Elizabeth’s challenging journey is testament to the age old adage that nothing of significance ever comes easy and she is living proof of that fact.

“I’ve always had a philosophy that if you don’t give – you won’t receive and equally, you can’t sell something or build a relationship if you’re not open. My plan from here is to evolve the website and list some new ranges that are exclusive to The Cook Shop.

“It’s been a long haul and I’ve got my story to tell, just as others have theirs. I think

“The truth is l always want to get cracking because you don’t know what each day will

bring and that’s just the way it is in business – you have to put in the hard yards.”

Never a truer word spoken.

The Cook Shop Shop 2 54 Holmwood Road T (03) 356 1807 M 0274 664 038 E elizabeth@thecookshop.co.nz www.thecookshop.co.nz

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For more information on these and other ranges stocked by The Cook Shop, visit the friendly team in store or go to www.thecookshop.co.nz for a full range and applicable pricing.

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Focus | Allan Scott Wines

A family tradition of excellence Savour a mouthful of rich, aromatic sauvignon blanc.

Bite into a warmed citrus marinated olive. Take a deep breath… then another sip. Another bite: this time, pesto chicken salad. Sun beaming down as you soak up the perfect atmosphere… and take another bite. A wave of relaxed pleasure washes over you as you immerse yourself into your surroundings. Bite, sip, bite, sip… true bliss.

Allan Scott Family Winemakers is a magic maker – creating perfect moments just like this out of perfectly crafted wine and food made with you in mind.

Tempted? You should be.

Steady does it Allan Scott Family Winemakers, one of New Zealand’s leading wine makers, hasn’t experienced or sought out exponential change during the past couple of years. What it has done, in fact, is much, much better.

It has played to its strengths, held its head high above the recessionary tide that swept across New Zealand following meteoric global market crashes, and remained stoic in the face of local market adversity; think of the rock bottom wine prices in supermarkets wreaking havoc on an already volatile market.

But perhaps, most impressively, Allan Scott Family Winemakers has remained best friends with a professional companion that seems to elude or escape many businesses that get lulled into a false sense of commercial security and become complacent about what they do.

It has stayed side by side with its key ally – consistency, and because of this, kept its feet firmly planted on the ground.

The Scotts, like all good business owners, will tell you that good business sense lies in knowing that you have to keep doing what you do well, very well, and don’t let the ball drop even for a second.

But even in spite of this recognition, marketing manager Victoria Scott concedes the last few years were not a pretty picture for many in the wine industry, although the market is finally starting to swing back the other way.

“

Of course we want the business to grow with time, but we approach growth with a sense of caution – ultimately, you need to be very strategic about what areas you are looking to introduce growth into your business and what ways you are going to go about it.

“In 2008 there was a surplus of wine manufactured and we saw a lot of these cyber labels (generically branded) enter the market,” she explains. “The fact that we were all competing for shelf space is what inevitably drove the prices down.”

And that’s where they stayed.

Most of us don’t need to reflect long or hard on Victoria Scott’s summation of the commercial climate to know exactly what she is talking about. It’s fair to say that the consumer market has been tickled pink by the drop in wine prices manifested

SPECIALISING IN BULK CARTAGE

”

in discount after discount in our local supermarkets. But it’s the wine industry that has paid the price for this – quite literally.

“It has been a very tough time for bricks and mortar businesses like ours – because ultimately we have been competing, and still are, against those who don’t have the same overheads as we do.

“Sure, the pendulum is swinging the other way now, but the key tactic for us, no matter what has been going on, is consistency and quality in everything we do.

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Focus | Allan Scott Wines

“Of course we want the business to grow with time, but we approach growth with a sense of caution – ultimately, you need to be very strategic about what areas you are looking to introduce growth into your business and what ways you are going to go about it.”

From an outsider’s perspective, it’s hard to not gush about a business like Allan Scott Winemakers that just keeps going from strength to strength. So hard in fact, that gushing is absolutely in order.

From the key family members running the business so well they make it look easy, when in fact it’s anything but, to unwavering quality that has been maintained in the most trying of times; the Scotts have got it dead right when it comes to good business.

table and someone will have someone else’s child on their knee and we are lucky we can do that.”

They know that strong, steady and consistent is the key – and glitz and glamour when you’ve got no real substance to your business will only get you so far.

Victoria Scott says that first and foremost Allan Scott Family Winemakers is a family business and that is a strong part of who the Scotts are and what they do.

“People really enjoy a success story when there is real backbone to it – particularly when there is a family at the heart of that story,” Victoria Scott reveals. “People can relate to it, because they are part of a family unit themselves.

“We’re in it for the long haul – something that motivates us to be consistent. We love the fact our customers know we are reliable and that they can trust our brand.

“We’re completely honest about the fact that it is hard some days – of course it is. We might have a scrap or two because we are a family working together,” she laughs.

“But at the end of the day, we benefit so much from the fact that we are not a big corporation, so we can deal with things immediately, talk things through and find appropriate resolutions.

“We are a family that works together – we all have our own children now, and you’ll often find us sitting around the boardroom

“

We are a family that works together – we all have our own children now, and you’ll often find us sitting around the boardroom table and someone will have someone else’s’ child on their knee and we are lucky we can do that.

“What we offer is definitely value for money, but we also put a lot of love into what we do.”

When she says “love” she really means it too.

The Scotts are truly in the business for the love of what they do – and what they do, they do very, very well. But best of all, they do it without ego, and with buckets of respect for their loyal customers.

It would be fair to say you’d expect a family that have experienced so much success to have an air of entitlement about them, but they completely buck the trend in this regard.

So who exactly are the Scotts?

”

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Focus | Allan Scott Wines

VINEYARDS Marlborough THE WALLOPS

THE HOUNDS Established 1982 - Bordering on the Wallops Vineyard, The Hounds became part of Allan Scott Family Winemakers in 2004.

It is planted mainly in Sauvignon Blanc, Riesling and Pinot Gris, with small areas of Merlot, Chardonnay and Sémillon, which will be gradually replaced with further plantings of Gewürztraminer and Riesling.

OMAKA Established 2000 - This prime vineyard land was planted in apples when the Scott’s acquired it in 2000. It is now planted predominantly in Sauvignon Blanc, Riesling and Pinot Noir with small areas of Chardonnay, Pinot Gris and Merlot.

Having been a part of the original bed of the Omaka River, the soils are gravelly and free-draining, with a slight variation to clay loams on the eastern side.

THE MOORLANDS Established 1980 - This vineyard adjoins the winery. Established in 1980 with Riesling vines, this vineyard was the first in the district to be planted on grafted stock. Subsequent redevelopment has re-established the varietal mix of Riesling, Sauvignon Blanc and Chardonnay.

Central Otago SCOTT BASE Scott Base, in central Otago on the main road between Wanaka and Queenstown, grows predominantly Pinot Noir, with small plots of Chardonnay and Pinot Gris.

Meant to be The business is a family affair in the truest and most endearing sense of the word and it all started with Victoria Scott's dad, Allan, whose name the business pays homage to. His hands have worked some of the first, finest and most famous vineyards in Marlborough.

Allan physically helped plant the region’s first vineyard in 1973 and many of the vineyards he has had a hand in developing have gone on to win worldwide recognition.

Allan blessed his children with the same disposition for hard work and industrial creativity. And his wife, Catherine? Well, you could say she and Allan are a match made in viticultural heaven.

Allan and Catherine oversee every aspect of the business and have entrusted the key operational elements to each of their three children - Josh (winemaker), Sara (viticulturalist), and of course Victoria (marketing manager). They each play a key role in the business.

Catherine plays an integral role in the wine making process and takes personal responsibility for The Cellar Door and the Twelve Trees Restaurant at the winery.

Josh is a born and bred winemaker having been around wine all his life. He built on his practical experience by earning a Diploma in Viticulture and Wine Production from the Nelson Marlborough Institute of Technology.

And it isn’t just the Scott’s vineyard that has benefited from Josh’s skills, as he’s completed stints in France and California’s Napa Valley.

After she finished school and completed a Diploma in Viticulture, Sara ventured offshore, enticed by the opportunity to try her hand at working the vineyards in California. She has a particular interest in sustainability and organic production practises.

Like her siblings, Victoria also built on her innate tactile ability by training in hospitality in one of the largest hotels in Christchurch.

The appeal of the bright lights of London

saw her complete a stint in the United Kingdom working for a wine importation and distribution company, before she returned to her grass roots and took over the management of Twelve Trees Restaurant and The Cellar Door shop.

Victoria broadened her skills further with a marketing position at the Marlborough Regional Tourism Office, but she returned to the family fold and is now at the helm of its marketing presence.

Both descendants of farming families, you could say that it was in Allan and Catherine’s blood to gravitate towards the industry. But, as any of the Scotts would no doubt tell you, it takes a heck of a lot more than just the so called “gift of the gab” to get such a business off the ground.

As the senior manager of a National wine company in the 1980s, Allan further extended his skills as part of the winemaking team. It was in 1985 that he bought his own land in the Rapaura district of Marlborough and the seed was planted for Allan Scott Family Winemakers.

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Ph/Fax: 09 537 5058 M: 021 945 972 PO Box 38905, Howick, Auckland

Focus | Allan Scott Wines Best practice The family’s focus is firmly on upholding whatever is considered best practice in the viticultural industry. And that’s what makes their business that much more endearing.

After all, the Allan Scott brand is built on years of tradition that is defined by integrity, honesty, reliability and consistency.

In 2006/7 the business joined the Sustainable Winegrowers Programme and continues to uphold the values promulgated by this initiative. Allan Scott Family Winemakers is aware of its accountabilities on many levels, and this instinctive sense of responsibility does not stop short of environmental awareness.

As part of its commitment to protecting an ecologically sensitive and unique environment, the company treads with caution when using chemicals and energy – working hard to minimise its footprint and work the vines with green fingers by using organic inputs and recycling wherever possible.

New offerings Allan Scott Winemakers’ Central Otago vineyard, Scott Base, has diversified its offering in the most innovative sense via the introduction of premium hand crafted barrel wines thanks to Lindr Soudek Dry Beverage Systems.

Yep, it’s a quite a mouthful to say, and most definitely quite a mouthful in the literal sense – and a luxurious one at that.

“It is a new idea for wine and some establishments in Christchurch have capitalised on this unique opportunity. It is a high-end concept though, so it is not just offered to anyone,” Victoria Scott says.

“We are the first business in New Zealand to do it.”

The benefits of such a system are multitudinous – not least of which is the fact that the wine has greater longevity as it is in a pressurised environment within the barrel.

“The quality of the wine is increased even more when it is in the barrel because you don’t get the oxidation you might when you have bottled wine,” Victoria says.

“The problem with bottled wine in a bar environment is that once you have opened a wine which might not necessarily be a best seller and it sits there for some time, you run the risk of it oxidising.”

For those scratching their heads about the term “oxidation”, it is, in short, when wine is exposed to air and it goes “off”.

Lindr Soudek dry beverage system

“We wanted to try something new and to introduce quality barrel wine - there has been a perception for some time that wine by the barrel is inferior, but in fact it is an excellent way to drink it because of its quality and capacity to stand the test of time,” Victoria says.

• The luxurious SOUDEK is designed for professional cooling, tapping and serving of excellent chilled beverages in professional bar and restaurant operations

“Many of the high end boutiques overseas favour this approach for preserving and serving wine.”

• Design influence of the cooler makes it an ideal modern restaurant or bar counterpart

Quality is by far the operative word in Victoria Scott’s comment. It is a term that is more than fitting for a company that epitomises the true meaning, every minute, of every hour, of every day – something that Allan Scott Family Winemakers has been widely recognised for.

• A three tap system offers two chilled taps for white wine and one ambient tap for red wine

“We were really happy that our 2011 Scott Base Pinot Noir was recognised with a gold medal at the 2012 Air New Zealand Wine Awards. This commendation reiterates our excellent quality. Our wine was also given 4.5 stars by Cuisine Magazine,” she says proudly.

• High quality craftsmanship of the oak woodwork and stainless steel

• The inbuilt air compressor means that no external gas bottle is required.

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Focus | Allan Scott Wines

Spoiling palates But the quality doesn’t just begin and end with Allan Scott wines, the business’ simple, fresh and distinctive cuisine served at leading daytime restaurant, Twelve Trees, adds further strength to the Scott’s reputation.

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“Our focus at Twelve Trees is to provide delicious food with simple flavours. There are a number of a la carte restaurants out there, but we don’t want to go down that path. Our strength lies in our fresh cuisine, which is served in a beautiful garden setting – people love our unique building which features rammed earth.

“We are very fortunate that Matt Gibson has returned to work for us as the head chef of the restaurant. He had previously worked with us twelve years ago.”

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Twelve Trees is acknowledged as a leading restaurant in Marlborough; the menu has a seasonal personality, which evolves from summer through winter to enable the best Marlborough produce to be incorporated into signature dishes.

The restaurant is open daily 9am-5pm and can cater for weddings, celebrations, special events or group functions. The infamous Cellar Door is also located within the complex and sells Allan Scott premium wines not available through supermarkets.

The Cellar Door is an opportunity to learn more about wine and staff can assist with selecting the right wine for its customer’s palate or event. It specialises in giftware and is open 9am-4:30pm daily for wine sales and tastings. Winery tours can also be prearranged with The Cellar Door staff.

“We have five different kinds of bubbles, which allows for a great variety. We actually manufacture all our bubbles and still wines on site as we have our own equipment.”

“We’re very particular about our customer service, as we want to ensure customers are getting the best experience possible. We pride ourselves on offering a big smile and ‘hello’ to everyone that comes through the door.”

With all of the above in mind, it’s hard to see what more the business could do to build value on its viticultural empire, but Victoria Scott quips that there are probably “101 things we would like to do”.

A bubbly addition

Like the wine Allan Scott Family Winemakers produces, such good things take time. So it’s a watch this space story that will no doubt continue to be told over many years to come.

This capability, Victoria Scott says, is one of the company’s biggest strengths. “Having our own equipment means we have a lot of freedom. Basically, if you are relying on “We are very proud of our Twelve Trees and contractors, or someone else to process your Cellar Door staff,” Victoria Scott says. “They are the face of our brand really – the first point wine vines or do your harvesting, you don’t really have any flexibility." of contact for our visiting customers.

With such an incredible reputation that well and truly precedes it, it’s difficult to imagine that there would be anything about Allan Scott Family Winemakers that people don’t already know – particularly those who have been loyal to the brand for many years.

Having said that, Victoria Scott says the business’ exciting range of Methode Traditionelle Sparkling Wines (bubbles) has a developing profile and people are still discovering this addition to the range.

Allan Scott Family Winemakers Jacksons Road Blenheim RD3 Marlborough T (03) 572 9054 E info@allanscott.co.nz www.allanscott.com — Advertising Feature

84 | February/March 2013

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Initiatives | Cosy Dome

The simple insulation solution that pays dividends An invention which will prevent heat escaping through ceiling downlights while still ensuring maximum insulation in the roof space is set to save home owners hundreds of dollars a year on their power bills.

“There were two issues with this. If you didn’t ventilate the top of the dome the heat would build up inside the cap causing a serious reduction of bulb life, especially to the “I noticed two things. Firstly there was a huge modern energy efficient CFL and LED bulbs amount of heat escaping into the roof through that, by design, are sensitive to temperatures the chimney effect of ceiling downlights, even above 40 deg C. when they weren’t on. And secondly, the “If you cut holes in the top of the cap to allow amount of space I had to keep the insulation the heat to escape, this nullified a lot of what away from the downlights due to the fire we were trying to achieve, as the chimney risk was negating the effectiveness of the effect came into play again causing heat loss insulation I was putting in.” from the inside of the house.”

Tony Sandes, a former business associate and now a director of Cosydome, had noticed Hill’s solution was to develop a heat sensitive valve (Dynamic Barrier) over the top of the the same problem and encouraged Hill, an cap which would open up at a designated engineering technician and draughtsman, temperature to ensure the cavity inside the to come up with a solution. Together they developed the Cosydome into the innovative dome didn’t reach temperatures which were detrimental to the bulb life. It would then product it is. close again when the temperature dropped Hill says the driver to come up with a solution when the light was switched off preventing to the problem wasn’t just about heat loss. heat loss from the room below.

“In Australia they had a huge problem The Dynamic Barrier opens at temperatures with house fires being caused by ceiling above 40 deg C, so the room stays warm, lights causing the building elements to the light stays cool and the home owner can catch fire - it was a huge safety issue. Their feel safe in the knowledge that their ceiling solution was to come up with an industry insulation is isolated from the heat generated standard requiring insulation to be set back from the lamp (up to 300 deg C). a certain distance from the light source, Hill says the heat loss issue has arisen over but this nullified, or certainly reduced, the the last few decades as the downlight grew effectiveness of any insulation.” in popularity.

Putting a cap or dome made of non“In the 1980s when the downlight first came combustible material over the downlight to allow insulation maximisation was part of the on to the market place a home would have on average around seven downlights. In the solution, but also created its own problems.

The Cosydome will: ISOLATE - combustible material is kept away from the lamp heat INSULATE - allows maximum insulation to your ceiling space

Paul Hill came up with the idea for the Cosydome while crawling around in his roof space insulating his ceiling.

ENCAPSULATE - stop heat loss ‘chimney’ effect through the light fitting AUTOMATE - sensitive to temperature change - adjusting to provide ventilation, keeping the luminaire/ device cool.

1990s this figure doubled to around 15 and this century a home could have up to 80 downlights, even more.

“Our New Zealand insulation standard shows that a 10 sqm room with four regular downlights results in a 46 percent loss in the effectiveness of the insulation,” Hill explained.

The Cosydome used in conjunction with effective insulation and home heating is set to save homeowners a significant amount of money. This is something Hill and his family can attest to first hand.

Paul Hill eventually finished insulating his roof, put in a new heat pump and ensured

his downlights were covered with his own Cosydome invention. He saw the power bill for his large two storey elderly villa in Hoon Hay drop from over $700 a month to around $230 in the coldest months.

Cosy Dome Limited PO Box 30095 St Martins Christchurch T 0800 267 93663 E sales@cosydome.co.nz www.cosydome.co.nz — Advertising Feature

Plastech Industries When Paul Hill brought in his Cosydome concept Plastech Industries, general manager Graeme Rickard was immediately taken with the proposal, but knew it was going to be a challenge.

But as Rickard says that is what Plastech is all about. “We are the manufacturers of ideas - we turn concepts into reality. We work with our clients from the initial idea, to concept designs, making prototypes, product testing and right through to the end manufactured product.

“Our plastics manufacturing design team uses 3D cad software to transform ideas into design drawings and solid 3D images to make the design phase simple and easy.”

And it is not just the design and manufacturing Plastech can assist with. As Plastech is recognised by the Ministry of Business Innovation and Employment as a global expert in the plastic manufacturing field, it can assist companies and budding entrepreneurs gain funding for their projects.

Plastech specialises in injection moulding, operating standard and reaction injection moulding (foamed thermoplastics) facilities at its King Edward Terrace base in Woolston.

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Plastech’s plastic manufacturing promise “We promise you that by choosing Plastech for your plastic manufacturing projects you will receive the most friendly and professional service, that you will be given our 100 percent focus and dedication, and that we will make every step as smooth and hassle free as possible to ensure you are 100 percent satisfied with the end result.”

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Phone: (03) 338 0082, Email: info@plastech.co.nz, www.plastech.co.nz www.canterburytoday.co.nz February/March 2013 | 85

Initiatives | Ahipara Travel

Making the most of any destination Ahipara Travel has recently been bestowed an accolade that most luxury travel agents can only dream of – they have made it into the highly prestigious Wendy Perrin’s Annual Top 150 Travel Specialists from around the globe.

Now in the 13th year, Perrin’s list (assembled for Conde Nast travel magazine) is a benchmark of success at the highest level in the industry. To be included as one of only 19 new entries is a monumental achievement and founder Jean-Michel Jefferson and wife Karen finally have the global recognition their dedication deserves.

Industry awards can be fickle, but not this one – entrance cannot be bought, all judgement is impartial and those included in the final list are there on merit alone.

Just last December Conde Nast Traveller Magazine’s Wendy Perrin summed up JeanMichel’s work in glowing terms.

“

In their words

“I would like to thank you for the exceptional courtesy and experience we had. With your connaissance, experience and exceptional finesse in the management of such a beautiful destination we now have memories we will cherish for ever.”

”

- Alexandre Duffar, Lausanne, Switzerland

“Choose Jefferson who is based on the South Island if you want to be active, whether that means rappelling, jet-boating or fly fishing in private waters or if you want a traditional Maori experience that could include a powhiri challenge, spear-fishing, hunting, carving or spiritual healing.

“Of course, if your tastes are more sedate, he can connect you with local artists, landscape photographers and winemakers. As for accommodations, he likes to introduce travellers to under-the-radar gems such as a working high country sheep station that has been in the same family for five generations.”

Perrin’s preference is not the only highprofile acknowledgement of Ahipara Travel’s exclusive work. The company has also been recently nominated into Travel and Leisure Magazine’s A-List – a compilation of the top 130 travel agents in the world.

What makes Ahipara Travel so unique?

Ahipara Travel specialise in providing unique, personal, unequivocal experiences that help clients attain a true feel for New Zealand’s essence, whether in a spiritually-enlightening or adrenaline-fuelled manner, they can tailor life-altering trips. To find out for yourself, visit the company website www.ahipara.com to read the incredible feed-back of previously elated travellers.

Founder Jean-Michel Jefferson believes personal connection provides the ultimate experience. “They might generally focus on sight-seeing, adrenaline, discovery, sport, food and wine, hunting and fishing, or touring by helicopter, but we never repeat the same one.”

Emphasising the personal and activity-based aspects of vacations has defined Ahipara through the years. As many travel agents book purely on accommodation and preorganised tours, Ahipara set a benchmark of individuality by creating from scratch an incomparable itinerary based on information supplied by the client.

As the saying goes, ‘people make places’ – well Ahipara certainly know the value of personality and knowledge. For Example, Tom Loughlin offers both of these attributes in abundance; an expert on Maori food, a

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86 | February/March 2013

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Initiatives | Ahipara Travel

Travel | Lifestyles

Travel essentials Man bag Kris Van Assche Eastpak briefcase

“ hunter, a search and rescue specialist and a fisherman, Tom offers an unforgettable traditional experience to tourists who will be exclusively shown how to catch and prepare some of New Zealand’s finest wild food.

Or if it is a sport that tickles the client’s interest, then what better way to spend time in New Zealand than liaising with an ex-All Black – Frano Botica. The former rugby league and union star now shares a close working relationship with Karen and Jean Michel Jefferson, readily making himself available for Ahipara clients who wish to share his company.

Frano will have tales and anecdotes aplenty for any discerning sports fan with an intriguing career that saw him represent Croatia and switching rugby codes. That is certainly something unavailable in booklet form through the vast majority of travel agents and Frano isn’t the only sports personality to have ties with Ahipara Travel.

Considering Ahipara Travel has catered for budgets around the $1 million dollar mark, itineraries need to be at a pinnacle as expectation is at an all-time high. They also cater for the more affordable budget while the integral values remain consistent.

Tourists visiting New Zealand want to know about culture, native tradition and experience the way of life Kiwi’s past and present while simultaneously marvelling at the beauty of the country (recently voted the best country outside of Europe to visit by British newspaper The Telegraph).

With those facts in mind, what better way to discover New Zealand than to pick the brains of natives such as Hone Mihaka, who runs a fascinating Maori re-enactment business in Northland, or fly over the breath taking landscape with Heli-Pro for a bird’s eye view.

In their words

“Peter and I are back in New York and just wanted to send a note thanking you for arranging a truly memorable trip. We had so many amazing experiences and saw so much of your beautiful country in our short three weeks and you made it all possible. You listened to what we wanted and helped us put together an itinerary that really reflected us and our interests – even suggesting things we didn’t even know we wanted that helped make the trip truly special including Caveworld, the Sierra Wilderness Hike (so glad Jean-Michel insisted that we do that hike!) and Rangitata Rafts. Your responsiveness, attention to detail, professionalism, flexibility, experience and enthusiasm ensured that a logistically challenging trip, planned on short notice at the busiest time of the year went off without a hitch.”

– Janice and Peter – New York, USA

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”

have carved their success as definitive as a traditional Tiki (Maori carving from wood or stone, also the first man in Maori mythology).

Ahipara Travel not only represents luxury travel, but is a true Kiwi success story and the praise packed testimonials speak volumes.

Ahipara Travel 3782 Becks-Lauder Road Omakau Central Otago T (03) 447 3558 E info@ahipara.com www.ahipara.com — Advertising Feature

Lakeside luxury Blanket Bay This luxury lakeside lodge is tucked away in a compelling and enchanting environment. Enclosed by the magical mountain and lake views, the resort stretches over a 65,000 acre high country farm and oozes character. The 12 rooms echo the resorts excellence and attention to detail, ranging from stylish suites to elegant chalets. The more intimate ensuite lodge rooms contain private balconies or terrace overlooking phenomenal New Zealand views.

RRP: Room rates available on the website

Ahipara Travel and Canterbury

Visit: www.blanketbay.com

There is no denying that the South Island plays home to some of the most amazing scenery, adventure spots, wineries and lakes etc, in the world. So the playground was already set up for the traveller to explore, but Ahipara Travel is boosting the Canterbury economy by directing some of the highest spending world travellers to our doorstep.

Its reputation is now global thanks to Karen and Jean-Michel’s hard work and dedication and the domino effect of this recognised success means extra revenue pumped into the country by international tourists from all four proverbial corners.

OLD SAINT MARY’S CONVENT LOOK FORWARD TO ANOTHER SUCCESSFUL YEAR WORKING WITH AHIPARA TRAVEL

Utilising 4, 5 and 6 star accommodation, coupled with elite organisation, the couple www.canterburytoday.co.nz

February/March 2013 | 87

News | Hot Spots

Triple treat

By Davina Richards

For those of you planning to loosen the purse strings you’ll find luxury which you thought only existed in dreams. And those of you who are just looking to rest up comfortably without spending a fortune, there is something for you here too.

Here are three hotspot destinations in French Polynesia ranging from budget, mid-range to 'blow your bank' destinations.

Wish you were here Bora Bora is the most famous island in French Polynesia. Less than an hour’s flight from the island of Mo’orea you can literally jump over to Bora Bora, renowned for its luxurious accommodation that caters for the most romantic getaway, or a perfect family holiday.

overwater bungalows with beach, mountain, lagoon and resort-views, plus it has seven beachfront villas with private pools.

There are four restaurants, a fitness centre, and for a little ‘me time’ a holistic spa is available.

The premium Four Seasons Resort screams luxury. You’ll be rubbing your eyes as you witness the phenomenal views… and I’m not just talking about the island - the resort is a case study in grandeur.

You can hike or take a 4x4 tour to witness the panoramic views from the mountain tops. There’s a plethora of water sports such as wind surfing, scuba diving, jet skiing and snorkelling, or you can take romantic sunset cruises.

Surrounded by tropical groves and palm trees, the Four Seasons Resort boasts 100

At every turn you find exquisite beauty, be it the resort’s superior designed

accommodation and facilities, to the island’s sparkling lagoon.

Take pictures while you can, it’ll be the only evidence you have to prove you’ve been to heaven and back.

Four Seasons Resort Bora Bora Bora Bora French Polynesia www.fourseasons.com/borabora

The hidden secret The island of Mo’orea (pronounced moeoh-ray-ah) is a gem of tropical blues and iridescent greens dominated by a dormant volcano.

Mountain peaks and pristine lagoons make for a backdrop that really does dazzle.

Adds to the attraction is Mo’orea’s locals preserving the natural splendour by avoiding the clichés of commercialism common at many tropical destinations.

You can hike up mountains, scuba dive, snorkel, cycle and horse ride if you get a bit twitchy staying in one place for too long.

Hotel Kaveka is one of French Polynesia’s leading mid-range accommodations

where you will find that spending a few more bucks allows you to settle in a paradise.

The hotel has improved its property during the last two years and boasts an overwater restaurant on Cook’s Bay with high quality cuisine specialising in Chinese, French, Tahitian and American food.

Families with children under the age of 10 can stay for free. It’s a perfect place to sit back and enjoy a marvellous tropical setting. Stress? What stress?

Mai tai, anyone?

Hotel Kaveka Moorea French Polynesia www.hotelkaveka.com

Beauty on a budget Nicknamed the ‘Vanilla Island’ Taha’a is a tiny island cloaked in jungle, with rugged, raw, mossy green hills and, of course, vanilla plantations.

Guesthouse Au Phil Du Temps is on the West coast of Taha’a and opposite the famous Bora Bora Island. Here you can step in to one of the furnished bungalows with private showers, quality beds, a fan, mosquito screens, TV and wi-fi connection free for guests with computers.

Get a taste of European and Tahitian dishes, as well as delicious desserts such as waffles, chocolate fondant, coconut flan and Taha’a vanilla flan.

88 | February/March 2013

www.canterburytoday.co.nz

The guesthouse offers various activities such as visits to the vanilla plantation, where you can purchase vanilla powder, essence or pods, vanilla olive oil and vanilla body milk. Other activities include a 4x4 island tour, a Motu picnic in the beautiful coral garden and pearl farm excursions. Visitors can also take a short walk to the botanic garden close by, or try kite surfing and diving.

Pension Au Phil du Temps Taha’a French Polynesia www.pension-au-phil-du-temps.com

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News | Property

100,000 cheap houses over 10 years?

I have 10 questions

By Olly Newland

No one could argue against the idea just mooted at the Labour Party Conference. A 100,000 extra houses targeting first home buyers to be built over the next 10 years would be a great thing indeed.

But I have a few questions…

1.

2.

The idea requires 10,000 new houses to be built every year. Where is the man power going to come from? Builders are flat out dealing with the Christchurch rebuilding for many years to come. Are we going to import more tradesmen from Asia? Who will build the houses for those who do not qualify to be first home buyers?

The idea is that the completed houses will cost $300,000 land and buildings.

Take out the GST component and the true cost will be $255,000 land and buildings.

Take out the land, the infrastructure, the drainage, the footpaths, roads, power, water supply, transport, schooling and shops you will have nothing left to pay for the timber, steel, appliances, carpets, paint, tiles, concrete, drapes, wiring, plumbing, heating, insulation, gardens, and fencing.

If this calculation is wrong would somebody please supply the detailed figures?

3.

4.

The idea also says that anyone buying one of these homes must keep them for five years or be “penalised’ financially.

What happens if the new owner loses his job and can’t keep up the payments and needs to sell up?

What happens if the buyer dies before five years is up? Can their beneficiaries cash out without penalty?

9.

If they sell after five years will they be taxed on any profits? (bound to be a profit considering the cheap entry level)

10. Buyers must provide their own deposits. What if Mummy and Daddy give them the deposit. Will there be a special government department set up to monitor the buyers finances?

On another note; there are cheap homes available for delivery right now and all NZ built. Why not use them?

Greens sprinkle fairy dust The Greens have proposed a housing policy designed to work with Labour’s ‘KiwiBuild’ plan to build 100,000 government-built new homes in 10 years. The plan would allow these new home occupants to buy them back progressively from the government.

I don’t have a big concern about what the Greens propose because it’s only the current State Housing policy dressed up with a little fairy dust to give it some flavour.

The question of course is whether it can be achieved, how much land will be gobbled up, who pays for the infra structure (roads, sewage, power, schools, transport etc) and does the quoted cost of $300,000 include the land and GST? I suspect it does not, which starts to make the exercise very expensive indeed.

5.

What happens if a couple divorce? Who gets what?

The other ideas they have are straight out of the lunatic fringe.

6.

What happens if they have several children and need more room?

A W.O.F. for properties sounds fine but how about a W.O.F. for tenants?

7.

What happens if they move out for whatever reason, and rent the property out? Are they penalised then?

Tenants should not be allowed anywhere near a rental without an official clear bill of financial health produced well before they come within firing range.

8.

Can people who have had a previous relationship and are now without a home, qualify as first home buyers?

What's good for the goose is good for the gander.

Olly Newland

Property Consultant Impartial, expert guidance

For an obligation-free session with Olly, call: 0800 66 22 80 90 | February/March 2013

www.canterburytoday.co.nz

“

I don’t have a big concern about what the Greens propose because it’s only the current State Housing policy dressed up with a little fairy dust to give it some flavour.

”

And this idea that rents should be limited to one year reviews and automatic rights of renewal would be fine if long term property investment was encouraged and not discouraged as it is at present.

The main reason of course is that there is a general shortage of rentals and no matter how low interest rates go, investors face higher and higher costs besides the lost depreciation e.g insurance premiums.

The parties from the left have done nothing else in the past four years but threaten investors who provide rental accommodation with talk about capital gains tax, limiting LVR’s and more regulation under the Tenancy Act.

This will become a political issue soon enough, along with the related issue of rising house prices. All these are but the hazards of the game.

Looks like election year 2014 has started early.

There is only one way to react: Keep calm and carry on.

The rise and rise of rents I predicted the rise in rents in my columns nearly two years ago, brought on by the tightening house market and the removal of some depreciation tax breaks that investors used to have.

With more than 45 years in the property game, Olly Newland provides a consulting and mentoring service for people committed to make serious progress with property investments… whether it be buying, selling, holding or troubleshooting. If you’re interested in knowing more, visit Olly’s webpage at www.ollynewland.co.nz

Get skilled advice on residential and commercial property investment from Olly Newland, reknowned property expert, author & Authorised Financial Advisor.

Purchasing, selling & managing property.

‘No problems - only solutions.’

Personal, One-to-one, Confidential

www.ollynewland.co.nz

Layout logic When renovating or designing a kitchen, deciding on the kitchen layout is crucial to ensure you end up with a design that not only fits the space, but also works for you.

There are four base types of kitchen design which allow for different looks and design styles. These can also be adapted to include islands for more preparation space or an extra seating option.

The u-shape kitchen is an efficient kitchen layout with usually one entrance and all counter space and appliances built into a U shape. This flexible design allows for the most adaptable kitchen triangle layout which is recommended to create good flow between appliances.

U-shape kitchens are often designed with a view through a wall or opening between rooms. This effect is great for small spaces such as flats or apartments as it will open up your kitchen to the rest of your home.

If you are planning a U-shaped kitchen design where an opening needs to be created in an existing wall, be careful not to sacrifice cupboard space and electrical outlets when taking that wall out. If you are unsure whether the wall is load bearing, refer to your building plans or seek professional advice.

new models that pull out like drawers. The kitchen that will not only be functional, galley kitchen is suitable for kitchens with but also be a pleasure to work in. limited space and can include extended benchtop bars.

The L-shaped kitchen design has one line of cabinets placed around a corner.

L-shaped kitchen designs are great for small spaces and open-plan rooms. This kitchen design locates all appliances and counter space along two walls in the corner of the kitchen space at approximately a 90 degree angle.

An L-shaped kitchen design allows for a compact workspace while freeing up much needed space for dining or storage.

It is larger than straight or galley kitchens and can incorporate a dining table or an island bench.

The straight kitchen design is a kitchen along one wall. It is the smallest of the layouts but is great for baches or small homes or flats.

Everything in its place In all kitchen plans creating storage spaces for specific items is paramount.

So when in the planning stages, think more in terms of what cupboards will house what objects, rather than just installing cupboards. There is nothing worse than seeing a beautiful new kitchen, but still having nowhere to put those bulky and often oddly shaped serving platters.

The U-shaped kitchen normally takes up a larger area however it represents the most Considerations should be given to flexible design. cookware, crockery, cutlery and The galley kitchen design provides a glassware, food storage, large and small walk-through design, featuring cabinets appliances and linen. Cupboards can be on two sides. The galley design or corridor specifically created for different items and kitchen is common in many apartments shelf height levels adjusted so particular and open-plan layouts. Space is limited, items will fit. so try and optimise or consolidate your Pantries are probably the most popular benchtop areas. storage in a kitchen. Whether yours is In a galley kitchen it is important to to be walk in, pull out, or a completely consider appliance location. You do not separate room, the pantry is a storage want to have your appliances block any area where bulk items can be stored. exits when open, or not be opened fully Pantries allow one convenient location for because of cabinetry placement. all items rather than a variety of different cupboards to rifle through when trying to Try and use pull-out wall cabinets to find what you need. conserve space. Economise space with floor and wall cabinetry and try and plan If you allocate space in the planning for overhead microwaves, or look for the stages no doubt you will end up with a

The kitchens are plastic shrink-wrapped and delivered or picked up on individual pallets. Within the pack each cabinet is individually bound together and all parts Attention to detail are clearly labelled. All of the necessary hardware is included and clearly labelled.

Kitchens Direct has one of the most Step-by-step assembly instructions are extensive ranges of kitset kitchens which are manufactured to clients’ specifications. supplied along with the kitchen plan.

Just because it is kitset doesn’t mean you The kitchens are packaged so that they don’t get the same service or attention can be easily freighted across the country, to detail. with delivery agreements arranged with a number of carriers. Generally, the cost is Staff can ensure you have utilised $300 for delivery anywhere in the space in your house to your best advantage and can adjust cabinetry to suit New Zealand. your needs. Kitchens Direct design studio assistants are able to assist you with your plan free of charge, and arrangements can be made to have your kitchen installed.

The Kitchens Direct system allows customers to play a simple role in the design, assembly and installation of their kitchens and achieve significant cost savings. It is widely used by home renovators, home builders, holiday home owners, investment property owners and those just wanting to give their kitchen a facelift.

With a Kitchens Direct system you still get a wide variety of choice. Whether you want a simple design, or a flamboyant kitchen full of colour and vibrancy, Kitchens Direct can supply the necessary cabinetry, bench tops, sinks, appliances, tap ware, handles and accessories so that you can achieve your desired look.

Kitchens Directs supplies all cabinets, doors and bench tops with a 10 year guarantee, and all hardware with a lifetime guarantee.

Kitchens Direct manager Karl Te Raki says the modern manufacturing techniques used ensure the final cost is kept as low as possible. “Our high volume of production also ensures that we have strong buying power with suppliers and can pass on the cost savings to our customers.”

Kitchens Direct’s six easy steps to a fully installed kitchen

Don’t forget at any time along the way you can discuss your plans with any of our kitchen consultants.

Step 1 - Download Kitchens Direct’s free planning guide – www.kitchendirect.co.nz Step 2 - Prepare a basic kitchen layout – details of the kitset system are set out in the guide. Have a look at the example plans and example kitchens for some ideas.

Step 3 - Forward your plan to Kitchens Direct - either post, fax or email your plan to the Kitchens Direct showroom for some design assistance and a detailed quotation.

Step 4 - Confirm your order – a 50 percent deposit is payable on placement of your order.

Step 5 - Take delivery – either collect your kitchen or we can arrange home delivery.

Step 6 - Assemble and install - complete simple assembly and installation using the Kitchens Direct step-by-step instructions or use one of our approved contractors to do Kitchens Direct even offer the convenience it for you. of being able to order your kitchen from home. With an online store and assistants available, you can arrange your kitchen Kitchens Direct 4 King St design, email a copy to the trained Timaru 7910 consultants and then order – your kitchen T 0800 534 732 will then be available for pick-up or www.kitchendirect.co.nz delivery within three to four weeks.

Kitchens Direct 4 King St Timaru 7910 T 0800 534 732 F 03 684 0184 www.kitchendirect.co.nz

Property & Construction | Shearmac Aluminium

Shearmac zones in on doors and window joinery Shearmac Aluminium manufactures only the highest quality aluminium joinery, including the revolutionary ThermAcolour thermally broken double glazing.

While initially the Methven-based business manufactured both aluminium doors and windows and kitchen joinery, it has recently given up kitchen joinery in order to focus on its specialty, aluminium joinery.

Shearmac Aluminium manufactures Fairview, Timberview and ThermAcolour joinery. A wide range of products are available, including doors, windows, shower doors, balustrades, fencing and gates.

Being in the South Island, condensation forms on standard aluminium windows.

The thermal break within a ThermAcolour window effectively prevents condensation.

”

Shearmac Aluminium joinery offers a high-quality finish to your new home.

<

“

High-performance ThermAcolour joinery The company’s premier suite of joinery products is ThermAcolour, which is renowned for its high insulation and condensation properties.

The ThermAcolour system involves separating the window or door frame into exterior and interior components and inserting a less-conductive reinforced black polyamide insulating strip in the centre of the profile as a thermal insulation break.

This break stops the heat being lost through the frame during winter, and the heat coming in during the summer.

Thermally broken windows, when combined with double glazing, provide a far more

energy efficient, moisture-free, comfortable internal environment, while maintaining a strong aluminium structure.

The company was formed in 1989 by Lyell Shearer and Graeme MacPhail, with a third director, Lynne McDonald, joining the company in 1990. It has been manufacturing ThermAcolour since 2009 and was one of the first joinery companies in New Zealand to embrace the new technology.

ThermAcolour Designer Series windows and doors offer many benefits: • Revolutionary “thermally broken” double-glazed frames • Significantly improved thermal insulation and condensation

“There are a wide range of benefits to using ThermAcolour joinery,” Lyell says.

• Dual colour options so customers can mix and match profiles, colours and finishes

“Being in the South Island, condensation forms on standard aluminium windows. The thermal break within a ThermAcolour window effectively prevents condensation. The heat and cold can’t be transferred through the thermal strip. It improves the efficiency of

• Eurocote wood grain options, which look and feel like timber • Ideal for architecturally designed homes, schools, apartments, townhouses and retirement villages • High performance, with joinery wind tested up to 270km/h and seals tested for water penetrated up to 145km/h • Ten year powder coating and Eurocote warranties.

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Proud to be preferred fastenings supplier to Shearmac Industries When you want bolts, nuts, hinges, screws or fasteners fast. Call us and they’ll be with you in a flash.

Corner Wrights Rd & Old Main North Rd Kaiapoi

Email sales@kenneallytimber.co.nz

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ThermAcolour’s huge benefits are becoming increasingly realised by discerning home owners seeking to make their homes as warm, dry and maintenance free as possible.

Shearmac Aluminium has built a new factory alongside its existing Methven factory to manufacture ThermAcolour, which is now available in a 55mm triple-glazed suite, offering even greater insulation.

New styles and designs from Europe also include windows that tilt and turn, giving home owners more exciting options.

Ph 03 3272050 | Fax 03 3272051

www.kenneallytimber.co.nz 92 | February/March 2013

standard residential double-glazed windows by an estimated 206 percent.”

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Shearer says the demand for ThermAcolour is continuing to grow, with Shearmac Aluminium passionate about the product.

Property & Construction | Shearmac Aluminium

Quality aluminium joinery Shearmac Aluminium’s Fairview and Timberview aluminium joinery provide customers with a range of high-quality options available at great prices.

The Fairview residential series is the company’s most popular product range.

It involves aluminium doors and windows designed and made in New Zealand for local conditions, all to high weathertightness standards.

Fairview also offers the highly versatile Evolution suite, available in either a traditional or concealed fixing system that creates a modern, flush internal finish.

The Fairview architectural suite is ideal for high-end projects involving large, unique or over-height windows.

Quality is a big focus for Shearmac Aluminium, which employs someone to carry out a full inspection and maintenance check before each job is signed off, with a comprehensive report going to the customer.

Great service from Shearmac With competition being tough in the joinery industry, Shearmac Aluminium works hard to differentiate itself from its competitors.

“Customers come out here to enjoy the unique Shearmac experience,” Lyell says.

Shearmac Aluminium’s product range includes: Windows Awning and casement; sliding; bi-fold; box, bay and greenhouse; replacement double glazing.

Doors • Front entry; sliding and stacking; hinged; French doors; bi-fold • Shower doors

“

Shearmac Aluminium manufactures Fairview, Timberview and ThermAcolour joinery.

<

Timberview joinery extends the Fairview range, offering the sophisticated warmth and beauty of timber inside, with the strength and durability of aluminium outside.

Timberview is available in a range of timbers and natural finishes.

The heat and cold can’t be transferred through the thermal strip. It improves the efficiency of standard residential double-glazed windows by an estimated 206 percent.

”

• Balustrades - Shearmac director, Lyell Shearer

• Fences and gates.

“We have customers come back two or three times when they’re building. It’s not just “We try to do something different to everyone about doing the job and taking the money.” else. We have customers come out from Christchurch to our showroom and we give Shearmac sales reps have extensive them coffee vouchers to enjoy here. We like knowledge of the aluminium industry and to make it a great customer experience so have experience as builders. They can offer they will recommend us to other people. practical advice to clients’ building dreams.

PGG Wrightson Aon are proud to support Shearmac Industries P: 03 307 6796, www.aon.co.nz

HOW TO MAKE A STATEMENT WITH YOUR ENTRY DOOR? Fabtech’s Platinum Doors are the choice of discerning designers, builders and owners who want to make a real statement with the entry to a home. That’s because Fabtech have the widest range of beautiful, traditional and contemporary designs available. And Fabtech can customise doors with your own creative ideas.

Fabtech doors come pre-finished in almost any imaginable colour, including our exclusive range of Eurowood finishes, which give the natural look of timber without the time consuming care and maintenance.

» » » » »

Exclusive designs and finishes Durable powder coated aluminium construction will not split or rot Can be insulated for improved energy efficiency Five year workmanship warranty.

10 year warranty on powder coat finish.

Platinum Doors are available from suppliers of quality window and door joinery.

Fabtech are proud to be associated with Shearmac Aluminium and congratulate them on many years of providing their customers with exceptional products and service.

www.fabtech.co.nz | Ph: 0800 322 832 www.canterburytoday.co.nz

February/March 2013 | 93

Property & Construction | Shearmac Aluminium

“

We try to do something different to everyone else. We have customers come out from Christchurch to our showroom and we give them coffee vouchers to enjoy here. We like to make it a great customer experience so they will recommend us to other people.

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Supplying the South Island Shearmac Aluminium’s location in Methven allows the company to comprehensively service customers both within Christchurch and throughout the South Island.

Director Lyell Shearer says the company has clients in Christchurch, North Canterbury, the West Coast, Central Otago, Otago and Southland.

“We’re in a good central position here. You only have to travel a couple of hours in any direction and you’re in Greymouth, Hanmer or Twizel, and we also go to Queenstown and Omarama. We’re currently doing a house on the shore of Lake Pukaki on the way up to Mount Cook.”

Shearmac Aluminium makes windows and doors for dairy sheds for several companies as far south as Milton. It also supplies timber composite joinery to Thwaites Aluminium in Invercargill.

In addition to its large Methven factory and showroom, Shearmac runs a showroom in Greymouth and places a large emphasis on supplying its quality aluminium joinery to West Coast customers.

“This is our fifth year with the showroom in Greymouth,” Lyell says. “I used to sell aluminium over there but we couldn’t service the area properly, so we set up our showroom and now we deliver there every Friday. The West Coast is an incredible place and I’m very passionate about going over there.”

About 44 percent of Shearmac’s current production is for Benchmark Homes in Christchurch. Shearer says his company competes on a level playing field with Christchurch manufacturers.

“Being out of town is an advantage to us. Methven is central and we have good staff retention. Customers who want to have a look at our showroom and meet us love coming out to Methven. It’s all part of the experience.”

Importance of staff recognised Shearer says the success of his business over 23 years is all due to the great staff they employ.

“It’s all about the people who have worked in the business over the years and those who

What is Eurocote?

Projects of significance

Eurocote is a heat-bonded wood grain coating that looks and feels like real timber, while being durable and low maintenance.

Shearmac Aluminium has completed many challenging projects over the years, but none more so than an awardwinning treehouse-style bach.

It provides a wide range of colour choices and is available in six wood grain finish options, from light oak through to acacia and dark walnut.

Set in the bush-clad surrounds of Mokihinui on the West Coast, the architecturally designed holiday home won an award in the Architectural Designers’ New Zealand Design Awards for the Nelson-Marlborough region.

Customers can choose to have anodised aluminium on the exterior of the joinery or wood-grain Eurocote on the inside.

are working here now, who have made it what it is. Without them we wouldn’t have a business. Our staff are a tremendous bunch and we’re very fortunate to have them.”

Ongoing staff training is also a focus for Shearmac Aluminium, which is also committed to helping educate the building industry on the benefits of its aluminium products and how they should be applied.

Residential & Commercial Aluminium Joinery Thermally Broken Aluminium Joinery Replacement windows, Balustrading Shower & Wardrobe doors FREEPHONE 0800 509 509 www.shearmac.co.nz shearmac@xtra.co.nz 94 | February/March 2013

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”

- Shearmac director, Lyell Shearer

A Benchmark showhome complete with Shearmac Aluminium joinery.

The stunning home is set in heavy bush and extends over a series of general decks above the tree canopy. Lyell Shearer says access to the site was extremely difficult, but the finished product is stunning.

Another memorable installation was the Manuka Point luxury lodge, located near the top of the Rakaia Gorge.

Transporting the joinery to the lodge involved a deep river crossing, but all aluminium product was delivered on time and in perfect condition.

Property & Construction | Shearmac Aluminium

“

Being out of town is an advantage to us.

Methven is central and we have good staff retention. Customers who want to have a look at our showroom and meet us love coming out to Methven. It’s all part of the experience.

- Shearmac director, Lyell Shearer

“

”

Positive working relationships

Shearmac joinery suits all style of homes, whether traditional or modern.

<

What one client had to say…

“We are very pleased with the new windows and our decision to go with Timberview was certainly the right one.

They have given us all the benefits of modern low-maintenance aluminium windows, while maintaining the character of the house we were trying to retain with the timber on the inside.

Shearmac Aluminium has developed strong partnerships with all of its key suppliers.

“Once again we would like to thank you and we would certainly have no hesitation in recommending Shearmac and Timberview to anyone else considering new or replacement windows.”

“We also have a partnership with Christchurch Glazing, which supplies nearly all our glass. They deliver out here to Methven every day,” Lyell says.

- Tony Bowe, Hokitika

”

The company buys its stick lengths of aluminium from Aluminium Systems Limited (ASL) which is one of New Zealand’s leading system suppliers for the window and door industry.

“Niagara Timber supplies all our reveals for the windows, while Assa Abloy, which is an international company, supplies all our door and window opening hardware.

These supplier relationships are very important to us.”

Shearmac Aluminium 4 Line Road Methven T (0800) 509 509 or (03) 302 8329 13-15 Herbert Street, Greymouth 7840 T (03) 768 4358 E info@shearmac.co.nz www.shearmac.co.nz

— Advertising Feature

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February/March 2013 | 95

Business Development | Conferences and team building

The beginner’s guide to delivering a good event We have all been to events that have left a good impression on us and others which have not lived up to our expectations, but have you ever stopped to think about what makes one event better than another?

In most cases it comes back to the level of planning leading up to the event and how well the event organiser has matched the event components with the event attendees needs.

But there is so much more to this than just providing some nice food and an adequate number of portaloos!

• Programme development • Food and beverage selection • Service style

Step 1 – event concept development

• Guest speakers and VIP management

Before you can begin planning your event you need to have a clear understanding of the purpose of the event, who you want to attend, possible venues, catering options, theming and entertainment options and possible revenue streams to meet your financial objectives.

• Theme and décor

Step 2 - planning tools

• Budget management

Once you have your event concept identified you need to utilise some key planning tools to ensure that your event is delivered on time and within budget. Useful planning tools include a critical path, a budget and a marketing plan.

• Professional management at the event to oversee all components and coordinate suppliers to ensure a smooth event delivery.

This is the execution stage of planning that turns an intangible vision into a tangible reality.

www.canterburytoday.co.nz

• Venue selection and liaison

Deliver a good event in three easy steps

Step 3 - event and project management

96 | February/March 2013

The event management components required will vary depending on the event, but here are some common elements that need to be considered:

• Entertainment selection and management • Audiovisual requirements

• Transport and accommodation requirements for attendees and guests • Implementing the marketing plan • Sponsorship and exhibitor support • Registration management

Engaging the services of a professional event management company will not only ensure that your event objectives are achieved, it will also enable event components to be perfectly matched with attendees needs thus resulting in a memorable event for all.

Article written by Karen Hamilton, managing director of 360 Degree Events

Business Development | Conferences and team building

A destination off the beaten track

Words are great, action is greater

For a year-round conference destination with the true wow factor, head 90 minutes inland from Christchurch to Glenfalloch Station.

They can try their hand at clay-pigeon shooting, experience the adrenalin rush of jet-boating down the Rakaia River, hit the slopes at one of the nearby ski fields, or simply lie back in one of the Station’s spa pools and revel in the crystal-clear sky over Glenfalloch.

There has been a lot of ‘noise’ lately about proposed convention infrastructure development in New Zealand, specifically the proposed International Convention Centre to be built on the SkyCity precinct in Auckland, the proposed new Christchurch Convention Centre and a possible new Queenstown Convention Centre.

One of the mid-Canterbury’s hidden gems, Glenfalloch Station is a 10,000 ha property nestled amid the rugged splendour of the Southern Alps and the mighty headwaters of the Rakaia River. It’s a working farm, but also offers boutique accommodation and conferencing facilities for groups of up to 30.

In the winter the snow covered Alps offer the perfect opportunity for heliskiing on untouched powder snow or scenic helicopter flights over glacier lakes and rugged mountain ranges, all of which lie just a five minute flight from Glenfalloch.

Its stunning panoramic views over unspoilt countryside and off the beaten track feel set Glenfalloch apart from other conferencing facilities and have made the station a popular destination for small corporate conferences, off site meetings and product launches.

Many of the facilities, including the guests’ accommodation, are housed within charmingly restored farm buildings.

In their free time guests can roam the 10,000ha station on foot, pedal their way over the rugged terrain, traverse the station’s extensive 4WD tracks, go hunting, or fish in the distinctive snow-fed rivers that so define Glenfalloch’s landscape.

Like many businesses in Canterbury, Glenfalloch Station has been impacted by the downturn in the conference industry which followed the devastating Christchurch quake in February 2011, but owner Dietlind Todhunter has used the downtime since then to expand and improve the facilities at the station and is anticipating a busy few months ahead.

With great dining opportunities available – including the opportunity to dine under the stars amid stunning scenery – Glenfalloch Station makes for a fantastic venue.

For more information log onto www.glenfallochstation.co.nz

From a strategic fit, these three developments make perfect sense, especially in terms of the intended capacities and will complement very well the existing facilities throughout the rest of New Zealand, but what we need now is some very firm action to turn concepts and plans into reality.

It is worth walking through the three proposed developments just to get an idea of where they will end up and we start firstly with the International Convention Centre (ICC).

There has been a lot of community debate around the proposed funding model for the ICC which, in simple terms, involves SkyCity Entertainment Group, a public listed company which currently operates the SkyCity Casino, two hotels, plus associated businesses in the Sky Tower in the Auckland SkyCity precinct, and other operations throughout New Zealand and Australia, including Darwin and Adelaide.

The idea is in return for agreed gambling concessions, SkyCity will fund the capital costs of the development of approximately $350 million and also operate the convention centre.

Debate has raged throughout New Zealand centres around the social cost of increased problem gambling that could occur if the number of pokie machines within the casino is increased, and there is also political debate around the process which involved our Prime Minister and Minister of Tourism, John Key. Currently, there is an investigation being run by the Office of the Auditor General following a complaint by the NZ Green Party, but the process was very sound around the selection of SkyCity as the preferred operator and hopefully, once this investigation is out of the way, real process can begin.

The Christchurch situation is really more fluid in terms of the proposed convention centre that will be built in the Christchurch CBD and will accommodate up to 2,000 delegates.

The Government recently announced a blueprint for the rebuild of the CBD which is very much anchored around a convention centre being built in the city, as well as a proposed new enclosed sporting facility for up to 35,000.

It is envisaged a Public Private Sector (PPS) partnership model be used to fund the building of the convention centre and several hotel companies have now indicated they will build new hotels adjacent to the convention centre now it has been decided it will probably go ahead.

The third development concerns a 750 capacity convention centre in Queenstown somewhere within the existing town centre.

The situation is an initial feasibility study has been presented to the Queenstown Council, which is now considering where to take it in terms of design and how it will be funded. There is an expectation that central government funding will contribute to the development costs.

There is a high likelihood all of these three proposed developments will proceed, which will really propel New Zealand to the next level in terms of its ability to cater for medium to large national and international conventions.

Let us all hope for the sake of the New Zealand industry the current plans are turned into reality in the very near future, so that the necessary international marketing can begin to ensure the financial viability of the proposed developments.

Article provided by Conventions & Incentives New Zealand

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February/March 2013 | 97

Business Development | Conferences and team building

How virtual pictures bring your website to life

The Y offers more than you’d think

Ask anyone who has a virtual representation of their business on their website and they will only have great things to say.

For the last 150 Years, the YMCA, in the centre of Christchurch, has been providing a multi function facility. Yet few people know that the Y provides conference facilities.

Businesses can now show themselves in a way that captivates viewers. It’s great for any business; hotel rooms, conference rooms, the grounds of a motel, panoramic shots of scenery. The list goes on.

To get an idea of what we could do for you, visit our website and look at all the different virtual tours we have done. They’re almost like being there.

If you want to promote much more effectively on line, and in a way that will captivate your viewers so they want to see more, then our 360 degree panoramic pictures do the job.

Focus360 spherical photography allows the visitors to your site to experience an interactive tour. They feel that they are in the centre of the scene and are fascinated by the stunning visual experience which encourages them to stay longer on your site and of course increases their likelihood of doing business with your company.

Focus360 range of services include: • Virtual website tours • Multimedia and print photographs of the virtual website tour images • Virtual website tours in high resolution full screen quality • Website integration services • Webhosting • Marketing support.

During the years we have developed our own photographic equipment and strategies to produce high resolution panoramic photos and virtual tours quickly and effectively, while at the same time offering a high value “green” service.

Focus360 photography is an experienced, recognised and trusted photographic service and can provide panoramic photos and virtual tours which enables customers to visualise a real life location in a unique and highly visual way. The idea is, that to use the technology as a promotional tool, there simply must be no compromise in the photographic quality.

We will be able to discuss your requirements and advise how we can show your business in the best way possible.

For more information visit www.focus360.co.nz

The Y overlooks the Botanical Gardens and is handy to the Arts Centre, the Re:Start mall, Christchurch Museum and Christchurch Art Gallery, making this complex ideal for multi-day conferences. With an adjoining accommodation facility, onsite café and modern restaurant, your conference members will be impressed by the ease of its experience.

If needed, the Y can supply onsite catering, from finger food to a full delicious buffet and when choosing the Y as your next conference venue, you’ll also be contributing to the community as the YMCA is a not for profit organisation.

Legalised in July 1862, YMCA is an organisation that strives to make a positive impact in the community by offering a variety of affordable and quality services. With a clear focus on community support, YMCA plays an important role essential to maintaining a positive future for the younger generation. It achieves this by building strong and healthy relationships and being consistent in its proactive approach.

For more information visit www.ymcachch.org.nz

The three conference rooms on offer are extremely well priced and can be set up to suit your specific requirements with options such as data projectors, whiteboards and general accessories available.

There is also an impressive list of team building facilities, including a fully equipped fitness gymnasium, climbing and bouldering walls, as well as squash courts.

CONFERENCING @ THE Y LOCATION LOCATION

Website Marketing and Design Services Specialising in: virtual tours, gigapixel and high dynamic range (HDR) imagery.

AFFORDABLE RATES ONSITE CATERING ACCOMMODATION

• Panoramic 360 degree photos can be taken in most situations, outside or inside • A superb way to show off your venue

TEAM-BUILDING OPTIONS

• Is extremely effective for holding visitors to your website

• Makes websites far more eye catching

YMCA Christchurch

Ph.

(03) 313 2004

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Mob.

027 725 8515

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Web.

http://focus360.co.nz

We boast an impressive list of team building facilities including a fully equipped fitness gymnasium, climbing and bouldering walls as well as squash courts.

Don’t hesitate, enquire about this exciting prospect today!!!!!!

• Why settle for a still photo when a Focus 360 virtual tour can greatly improve your website performance.

100% New Zealand owned and operated

Our central city conferencing facility is the perfect base for your upcoming conference. With an adjourning accommodation building consisting of 105 rooms as well as an onsite café and restaurant, your conference members will be impressed by the ease of its experience.

The three conference rooms on offer can be moulded to suit your requirements with add-on options such as data projectors, whiteboards and general accessories available.

• Focus 360 virtual website tours presents any business in a unique way using new technology

Focus360

The YMCA Christchurch is a multi-functional building in the central city that has been providing facilities and services for over 150 years.

12 Hereford St PO Box 2004 Christchurch +643 3660689 accom@ymcachch.org.nz www.ymcachch.org.nz

Business Development | Gravure Packaging

Printing and packaging solutions Gravure Packaging Limited can offer South Island customers the highest quality flexible printing and packaging solutions, designed specifically to meet their needs and delivered in record time.

Based in Wellington but servicing customers throughout New Zealand and Australasia Gravure Packaging (GPL), can undertake a wide range of printed packaging options, whether it’s a one-off custom solution or an idea that needs developing.

Premium gravure printing The business was formed in 1984 as a supplier of high-quality gravure printing for the flexible packaging market. The following years saw GPL concentrate on shrink sleeves, resulting in its growth to become New Zealand’s leading pioneer of shrink sleeve manufacturing.

GPL also offers rewinds, known as flow wrap, laminates, a cold-seal range of products, roll-on labels and general flexible packaging.

Web-fed gravure printing produces a highquality, sharp, fine image and with real metallic ink.

All of GPL’s presses are rotogravure presses, which can handle up to 10 colours, with reverse printing, coating and lamination facilities. The company’s 25-plus years in the industry have seen it grow into a market leader in gravure printing, which provides customers with an innovative, one-of-akind product.

“

The perfect packaging choice General manager Thomas Kaffes says GPL offers the ideal packaging solution for South Island’s food and beverage industry, as well as for any household products found in a supermarket.

“We work with the packaging designers.

About 95 percent of our customers have their own designer and we work with them to achieve the best outcome,” he says.

< Gravure Packaging’s highquality packaging and labels can add huge marketing appeal to any food or beverage product.

Gravure Packaging’s innovative products include: Shrink sleeves, which involve the use of highimpact graphics, vibrant colours and utilise the entire surface area of a container or product.

Most bottle shapes can be successfully sleeved

GPL is continually working to improve its printing solutions and has recently developed a light barrier sleeve for the UHT milk market.

The sleeve blocks light and UV, which degrade the milk product.

Thomas says his company’s shrink sleeves are delivering a high-quality and cost-effective flexible packaging solution to customers, both domestically and overseas.

Labels, which come in many shapes and sizes made of paper, foils or light-weight board. Available in reel-fed or cut-andstack format.

• The company’s two other gold medalwinning products, for Select Soothing and Parmalat Good to Go, are sold exclusively in Australia.

GPL’s short-lead times mean it can compete with Australian suppliers within the Australian market.

”

GPL’s range of products include shrink sleeves, flow wraps and labels.

<

- GPL general manager Thomas Kaffes

Gravure Packaging Limited PO Box 38408 Wellington Mail Centre Wellington 5045 T (04) 568 8467 E info@gravurepackaging.com www.gravurepackaging.com — Advertising Feature

Our point of difference is that we’re a short turn Chemcolour New Zealand is a leading manufacturer and around gravure distributor of chemicals for the NZ market. printer, offering a Chemcolour carries a wide range of products, including leading high quality of finish. international brands and high quality locally produced chemicals.

Our lead times into the market are three Chemcolour is proud to support Gravure Packaging. weeks for repeat product orders. Are we able to amend the photo by removing the Activate Ph: 03 338 8995, F: 03 338 8860 and replace it with a non shrink sleeve item?

• Gravure Packaging’s ground-breaking product packaging was recognised at the Pride in Print awards last year, with the company taking out three gold medals and three highly commended citations.

• GPL was awarded Gold for industry development with its unique label created for V iced coffee, which offers a 100 percent light and UV barrier, leak detection holes at the shoulder of the bottle, tamper evidence and high recyclability.

Flow wrap, in either a single, double or triple laminate, which offers product protection and a decorative finish. GPL has the experience to present any product in the best condition and with the right look. Sealing options can be heat seal, cold seal, waxes or specialty glues

“We manage the process from start to the finished product, and we offer technical support to our customers in the initial testing phase. We’re happy to run trials.”

Pride in Print awards

PRODUCT RANGE • fluids • solvents • plasticizers • specialty chemicals • synthetic resins • UPR resins

ASCC continue to emerge as a significant force in the solvent, chemical and raw material marketing space in New Zealand and Australia.

For more information contact; Stephen Taylor Ph (021) 993 454 Rick Menalda Ph (021) 966 839 Customer Services 0800 754 767 (Fax) 0800 754 732

E: enquirysouth@chemcolour.co.nz

106G Carmen Road, Hornby, Christchurch

www.ascc.net.au

We offer innovative packaging, printing and finishing solutions that will enhance your product’s shelf presence with striking quality.

From concept to reality, our experienced team are here to assist with creating your award winning, quality, flexible packaging.

P. 04 568 8467 | F. 04 568 8779 E. info@gravurepackaging.com

• Shrink Sleeves • Flow Wrap • Labels • Flexible Packaging www.canterburytoday.co.nz

February/March 2013 | 99

News | Business Tips

What business leaders can learn from private equity firms

By Stephen Lynch

The best performing private equity firms have valuable lessons to teach business leaders. Here is our take on an article from Booz & Co. Cash is king When private equity (PE) firms acquire a company, they typically use debt to finance the purchase. This creates an urgency to optimise cashflow to repay the debt. They tightly manage accounts receivables, optimise inventories, and scrutinise all discretionary expenses.

in long term value creation. In order to exit their investment they need to convince a new buyer that they have positioned the company for future growth and profitability.

Likewise, business leaders need to assess the growth and profitability of each of their product and service lines. Which offerings are the most profitable? Which offerings have the most potential for future growth? What Likewise, business leaders should scrutinise activities will be considered core vs. nonevery expense in their business. Is it “must core? Continually “prune the rose bush” have” (required to keep the lights on), and focus your resources only on activities “smart to have” (creates a future strategic where the company can create a long term advantage), or “nice to have” (everything else). The next step is to eliminate the “nice to sustainable strategic advantage. have” expenses.

Long term value creation

Get it done

Time is money. In the first 100 days of ownership, private equity firms have Long term value creation means going beyond little appetite for socialisation and consensus financial engineering and cost cutting. How building. They feel a sense of urgency should resources be allocated to maximise and rapidly make strategic decisions to future returns? implement change.

This usually means exiting entire lines of Business leaders can learn a lot from business that have limited future growth potential. After eliminating non-core activities, the private equity firm’s need for speed.

Consensus is nice, but waiting too long to private equity firms can then afford to invest

implement strategic changes can carry a heavy penalty.

Build the right team PE firms know that strong, effective leadership is critical to the success of their investment. Sometimes they invest in a company based on the strength of its management talent. Otherwise they will act swiftly to put the right management team in place. They continually assess top and middle managers and quickly remove or replace low performers.

Pay for performance PE firms pay modest base salaries, but add variable remuneration based on company and individual performance. Managers share

in the upside and the downside. PE firms will reduce or even eliminate bonus payments if the company fails to achieve its targets.

Top managers are given real “skin in the game” in the form of equity in the company.

Because this equity is essentially illiquid until the PE firm sells the company, it aligns their long term interests and reduces any temptation by managers to manipulate short term performance.

Make performance visible PE firms pay rigorous attention to a select set of key performance indicators. They use business execution software to make the data visible, and to keep the managers focused on the most important things they need to achieve to move the business forward.

Aim for the bullseye to hit the target

By Stephen Lynch

As any good shooter knows, if you want to hit the target consistently you need to aim for the bullseye every time. If you take the wider view and aim at the whole target, you are likely to miss the target completely.

When you aim for that type of customer, chances are you will still pick up the customers who sit in the outer rings of the circle – but at least your shots will land now – and not miss the target completely!

You bullseye target customers may not even make up the majority of your sales volume - but when you take direct aim at them your marketing suddenly becomes far more powerful. Your product and service design has more clarity and focus, because you know precisely who you are building it for. Your marketing communications become more effective, because you know exactly who you are talking to.

The same principle applies to marketing. If you identify who (or what) your bullseye customer is, and take careful aim at them, you Seth Godin once said “A product for everybody are far more likely to hit something. is a product for nobody”. You need to tailor It’s a simple concept, but it’s seldom done your marketing to a specific “someone”. Don’t well. We see far too many companies who cater for the masses - cater to your ideal have not clearly defined their target market target market customer. customer. They try to be “all things to all When you get this concept right, your target people” with limited success. customer will intuitively know that you are These companies fear that by narrowing speaking to them. You are no longer just a their focus, they might be limiting their generic functional solution – you become a opportunities in some way. The solution is meaningful brand to them – one that they are counter-intuitive. You must “delight the few to willing to identify with and spread the good attract the many”. word about.

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Yes, you can still sell to the masses if they want to give you money. But your marketing will only be successful if you aim for a clearly defined target market.

Focus on less to achieve more!

Stephen Lynch is the chief operating officer of Global Operations at RESULTS. com. Information kindly provided by RESULTS.com: www.results.com

Business Development | K9 Natural

A natural option for your pets K9 Natural is a revolutionary, New Zealand made, 100 percent raw, frozen or freeze dried dog food which combines the natural goodness of fresh whole foods with an absolute commitment to the true nutritional needs of canines.

Not only is the product appealing to the canine market, but in 2012 manufacturer K9 Natural Foods was listed on the Deloittes Fast 50 rankings for the third year in a row.

This Christchurch-based company was launched in 2006 and now exports to 19 countries throughout Asia, North America, Europe and Australasia and has diversified to produce a food product for cats called Feline Natural.

All ingredients are sourced from New Zealand and offer the highest level of nutrition as the food is kept in its raw state all the way to the dog bowl.

K9 Natural contains 85 percent meat, blood and bone from grass-fed livestock raised for the human food chain. New Zealand fruit, vegetables, eggs and nature’s ‘super food’green lipped mussels - provide additional nutrients. K9 Natural does not add artificial ingredients or grains.

“

We understand that keeping pets on a raw unprocessed diet in the modern world could prove time consuming. So K9 Natural comes in both frozen and freeze dried pellets.

”

Company chief executive Calvin Smith says the product’s phenomenal success is simply down to what dogs naturally like to eat.

“Most dogs typically don’t get a choice - they get given what the human gives them. But if you put a raw natural diet down against a cooked diet, the dog will always choose the raw diet.”

Calvin says the quality of the ingredients is a big selling point. “One of our strong selling points it is human grade quality, we source all our products from the human food chain so you can eat it if you want.

- Company chief executive, Calvin Smith

“We understand that keeping pets on a raw unprocessed diet in the modern world could prove time consuming. So K9 Natural comes in both frozen and freeze dried pellets.

“The pellets are made without heat treatment or artificial forming agents, offering convenience without compromising natural goodness.”

As well as being named on the Deloittes Fast 50 list for the last three years and picking up a number of export awards, K9 Natural was selected as one of the winning companies at the 2011 University of Auckland Business School Entrepreneurs’ Challenge.

K9 Natural • A food “that makes sense” as dogs and cats eat meat • Free of grain and hormone growth promotants • Absolutely no additives, artificial preservatives, wheat, wheat gluten, rice, rice gluten, cereal bulking agents or corn • 85 percent real meat, bone and blood • 15 percent fresh fruit, vegetables, eggs and NZ green shell mussels • Whole eggs and garlic • Based on the actual diet of the domestic dog’s closest relative, the Grey Wolf.

Factory Outlet Shop Hours Monday to Friday: 9am to 5pm Saturday: 10am to 2pm K9 Natural 6-12 Halwyn Drive Sockburn Christchurch.

T (03) 342 6380 E orders@k9natural.co.nz www.k9natural.com — Advertising Feature

Proudly supporting K9 Natural Foods

Design & Prepress | Offset | Digital | Finishing | Storage & Distribution 376 Cashel Street, P 03 381 2400, F 03 381 4030, E office@pwagriffin.co.nz

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February/March 2013 | 101

Goods & Services | MWF Manufacturing

Making it in a tough market Today's crowded marketplace demands high quality as the primary requirement of manufacturing success.

However, that quality doesn’t stop at workmanship, with service and structure playing equal roles in determining the success of finished products.

But none of this is news for MWF Manufacturing, which has forged a reputation for providing some of the highest levels of quality and service in an industry traditionally controlled by multinationals.

Established in 2002 to fill a gap in high quality shop fitting market, MWF Manufacturing’s services have grown to include joinery in the residential, commercial, retail and hospitality sectors.

The company works closely with architects and designers to turn their concepts into reality, and can carry out the full fit-out from start to completion, explains manager Wayne Melrose. “We are creators of interior joinery solutions, specialising in commercial fit-outs and residential joinery,” he says.

“We provide high quality joinery and the client’s deadline is very important to us.”

It is all about custom made bespoke joinery and with no two fit-outs the same; the business has developed through word of mouth from very satisfied clients. A staff of 22 is made up of qualified tradesmen from both New Zealand and overseas, as well as two apprentices.

“We pride ourselves on a strong staff culture,” Wayne says, “and with it, the ability to provide the market with a high quality product and service throughout the country.”

Altenburg lost their premises and suffered significant plant and machinery damage.

“Our building suffered significant damage in the February quake, which meant we were unable to continue to produce from this location,” Wayne says.

Industry credentials:

Fortunately another joinery company in Bromley offered a temporary location for the production staff and the use of their machinery to service existing customers, while the office staff relocated into Gary’s own red zoned Brooklands property several kilometres away. “We were disjointed like this for several months until we were able to move into our new premises,” he says.

• Registered Mastered Joiners Federation • National Kitchen and Bathroom Association (NZ) Inc. • Recognised health and safety system including injury prevention • New Zealand Retail Interior Association.

“It was only down to the culture and commitment of the staff which allowed continuing to be possible.”

The company has since invested in a new home, in March Place, Belfast, allowing a more suitable footprint for production flow and putting the company in a stronger position moving forward.

“Gary’s determination to remain in the industry he is passionate about has got us through and we wouldn’t have survived if it wasn’t for the understanding of our staff, suppliers and customers.”

Commitment to Canterbury

MWF Manufacturing has since invested in upgraded plant and machinery to allow for future growth and set up world class systems to maintain this position.

The February 2011 earthquake is just one example of MWF Manufacturing’s commitment to both the industry and its home city. Owners Gary and Charlotte

“We have had strong commitment from customers and suppliers who have shown great patience during the rebuild. It’s been the toughest two years in business, but we

have pushed through and the result is a strong team assembled for the future and we will continue to focus on rebuilding stronger systems.

“We are poised to remain a leading manufacturer, not only for the rebuild, but also the domestic and international markets.”

Book a packing & moving service & recieve a free cleaning service worth $150.00 • • • •

Packing & cleaning Removal insurance Home loans Moving advice

0800 866 683 53 Belfast Rd, Belfast Christchurch Canterbury

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Suppliers of OTT Edgebanders and Compakto Conveyors

H &P Technologies Limited 81 Bolt Road, Nelson PO Box 9029, Nelson P 03 547 6699 F 03 547 7300 Email info@hptech.co.nz www.hptech.co.nz

Goods & Services | MWF Manufacturing

MWF covers a wide professional spectrum: • Retail • Hospitality • Offices • Residential • General installations.

The making of MWF A joiner by trade, Gary Altenburg qualified with top honours from Southland Polytechnic.

He owned a small joinery workshop in Central Otago for four years before working in Australia for a large shop-fitting company.

He saw the opportunity to provide a better service to clients than the industry norm, So with the vision to make a difference, he created MWF Manufacturing in 2002, marking the start of a long term commitment to the joinery/ shop fitting/ kitchen industry in Christchurch and New Zealand.

Tenets of technology MWF Manufacturing combines the latest technology with ongoing research and development. And it has proven a winning combination.

“We are running some of the latest Nestingbased CNC technology and continually investing in the latest design software available,” Wayne explains.

“We use some of the latest manufacturing applications, such as Microvellum Software and Empower, which is a real-time labour tracking system. In addition to Empower we are now running Scheduling Software, which gives us the capability of focussing on future works and our capacity. We are actively involved in research and development within the industry.”

“

We provide high quality joinery and the client’s deadline is very important to us.

- manager, Wayne Melrose

Points of difference MWF has succeeded solely by word of mouth advertising to this point, based on good client relationships.

”

clients, so if you want something that’s outside our core business expertise, such as appliances, we’ll refer you to a reputable supplier.”

MWF Manufacturing Ltd Unit 3, 11 March Place Belfast Christchurch T (03) 365 6218 E info@mwf.co.nz www.mwf.co.nz — Advertising Feature

Suppliers are carefully picked to ensure consistent quality, delivery and pricing. In order to provide great overall products and service, MWF is selective about its business partners and has developed a preferred supplier programme to ensure consistent supply, quality and pricing.

It has a reputation for premium service that avoids hassles that can cost more in the long run.

With a long term commitment to the industry, MWF absolutely stands behind each and every one of its products. If delivers objective and open advice and will refer you to another business if it’s best for you. “We’re committed to providing the best overall solutions for our

MWF also uses some of the most up to date machinery available, including the recent purchase of the “Ott” Edgebander which uses a new glue type (PUR). This glue allows for a much stronger and seamless end product and is superior to standard glues used in the industry. They are one of the first companies in New Zealand to use this technology.

“It’s very important for us to keep up with the latest developments in the industry,” Wayne says.

“I recently went to Europe to look at what may be coming up in both machinery and technology. We also sent a team to the AWISA (Australian Woodworking Industry Suppliers Association) fair in Sydney this year to make sure we are aware of the latest developments, the benefits of which are passed on to our customers.” www.canterburytoday.co.nz

February/March 2013 | 103

Goods & Services | A Woman's Touch

Cleaning up your act American comedian Erma Bombeck once said, “My second favourite household chore is ironing, my first being hitting my head on the top bunk bed until I faint.”

But for Jill Sanders, the vibrant founder and owner of A Woman’s Touch Cleaning Service, there’s nothing more fulfilling than cleaning.

Established in Queenstown in 2000, the company had developed such a strong reputation for reliability and professionalism that it was employing more than 50 staff within just five years. The Christchurch branch opened little more than a year ago and already the company’s client list rolls out with a startling number of some of the leading construction companies and some of the largest offices in the city.

“People think cleaning is easy,” she comments. “But to do it correctly you need to be properly trained. It is not just a matter of giving things a quick wipe. Think about the cross contamination if the same cloth is used to clean the toilet bowl and then the kitchen!”

A Woman’s Touch Cleaning Service specialises in construction and office cleaning, although offers a vast range of services, including moving/relocating cleans, window cleaning, carpet cleaning, private residential cleaning and ironing.

The company’s professionalism is immediately evident, the team are decked out in black trousers and navy blue tunic with the trademark logo which is standard

It’s not just bricks and mortar

uniform for the organisation. Jill is hands-on in the company, literally working alongside her team members – she doesn’t expect them to do anything she wouldn’t do.

Extensive formal training is provided for every person who comes on board with A Woman’s Touch and Jill travels extensively to keep up with international training, trends and specialised equipment.

Not surprising then that the company is first

“

These are the women you want on your site when you and your contractors have made a mess and the clients have had enough, they Service offering make even the fussiest • More than 10 years of experience • Tailor made services to meet your needs client happy. They are • Safe Site members efficient, very friendly, on • BSCNZ members time and are a fantastic • $5 million public liability asset to your team.

• Trained team members

it’s part of your life

- JMI Construction, Johnno Inkster

”

• Full scale construction cleaning and renovation cleaning • Obligation free quotes.

in New Zealand for many of the latest industry developments, including the recently adopted rubber slippers the team now wear to protect the flooring in the properties in which they work.

And it makes sense because, as Phyllis Diller once said, “House work can’t kill you, but why take the chance?”

Flax understands that the gifting gesture is loaded with sentiment and the desire to make a lasting impression.

With that in mind, Flax gifts are unique and personalised utilising a wide assortment of delectable treats - many sourced locally, quality linens and homewares.

Simply tell us about the person and the occasion and we will create a fabulous gift to meet your expectations and budget.

RING ANYTIME TO DISCUSS YOUR BUILD Cell: 021 221 3300

PERSONAL. BEAUTIFUL. UNIQUE. www.flaxgifts.billboardme.co.nz | 0274 329 419

E: mark@markprosserbuilders.co.nz Unit 10/211 Ferry Road, Christchurch Phone 03 377 7077

www.markprosserbuilders.co.nz

LOC

CONSTRUCTION

A Woman’s Touch Canterbury Ltd 92 Winchester Street Merivale T (03) 356 1387 M 021 361 103 E chch@awomanstouch.co.nz www.awomanstouch.co.nz — Advertising Feature

ort

Proud to supp

’ h c u o T s n a m o W ‘A

ph: 0274 344 840 • fax: 03 355 1024 • emai: locconstruction@ymail.com 104 | February/March 2013 www.canterburytoday.co.nz

Goods & Services | Pure Hair & Beauty

All in the pursuit of health and beauty What’s green, clean, reduces carbon footprints and makes you look beautiful?

Pure Hair and Body in Christchurch is no ordinary hair salon. Its point of difference is that it helps keep the world green by using a wide range of organic products, which are free from toxic ingredients.

Using suppliers such as Davines and Evo, the experienced team is able to recommend products to suit each client and their individual needs.

Owner/manager Oliva Gray, winner of the Regional Top Cutting award 2012, says it’s taken a long time to get the business to where it is now. “We’ve had a lot of trials and tribulations to bring out the best products in to the salon. There’s been a lot of research gone in to the business.”

Olivia and her mother, Philippa Adams co-own the two Pure Hair and Body branches. Philippa is the owner/operator of the Cashmere salon and Olivia manages the Woodend branch.

With a vision of sustainability using quality products, as well as a passionate team to create stunning hair styles, Pure Hair and Body continues to prove popular among locals and visitors.

“

Pure Hair and Body is unique in that it has a natural take on everything. We’re different from most hairdressers – we’re greener, cleaner, and help to reduce carbon footprints

Customers can enjoy a free eyebrow shape with every cut and blow wave.

”

- Owner/manager, Olivia Gray

“Pure Hair and Body is unique in that it has a natural take on everything. We’re different from most hairdressers – we’re greener, cleaner, and help to reduce carbon footprints,” Olivia says.

Pure Hair and Body 152 Cashmere Rd Cashmere Christchurch T (03) 943 3480

“A product I live by and recommend to clients is O&M original mineral shine serum ‘Fight the frizz’. It’s a shine serum which tames out of control curls. Frizzy Logic’s unique blend of native Australian ingredients include cold pressed certified organic argan oil, macadamia oil to calm and smooth your hair, protects it from humidity and adds shine to give a silky, lustrous texture.”

65A Main North Rd Woodend North Canterbury T (03) 312 7563 E purehairandbody@clear.net.nz www.purehairandbody.co.nz — Advertising Feature

Pure Hair and Body strive to maintain customer satisfaction by keeping up with the latest trends and organic products. The salon, which has 10 staff members, was the finalist at the Top Shop Sustainability award in 2012 and intends to take part in the Top Shop awards again later this year.

The future looks bright and the future is green, for Pure Hair and Body.

Proud to provide professional business support to Pure Hair & Body Paul Clement Builders Ltd Licensed Building Practitioner

Paul: 027 239 9111; Home: 03 312 2088; Fax: 03 312 2089 Email: pandlclement@xtra.co.nz

www.paulclementbuildersltd.co.nz

Specialising in MYOB and Xero training and support For business advice you can count on, contact Craig Burrowes at craig@walkerdavey.co.nz or Matt Donaldson at matthew@walkerdavey.co.nz Phone us on 03 3791620 or come and visit at 92 Russley Road, Avonhead

www.walkerdavey.co.nz www.canterburytoday.co.nz February/March 2013 | 105

Goods & Services | Kagi

Designer success In a mere six years, one young New Zealand entrepreneur has taken the jewellery industry by storm, showing how the mantra “drive to succeed” is more than just words, but a recipe to success.

A guiding legacy Kat credits the support of her family, friends and the Kagi team for helping her successfully follow her dreams. She traces her personal connection to jewellery right back to her grand-mother’s pearls that she played with as a child, crediting these as the seed which planted her love of jewellery.

Kat Gee, the founder of jewellery brand Kagi, has sparkled her way to the top of New Zealand’s fashion jewellery tier. Following two straight years of 100 percent growth, it is now a leading brand, with more than 160 stockists Australasia-wide, selling the eye-catching, unique and versatile range of jewellery.

The momentous climb to success was recognised by the 2011 Deloitte Fast 50, which names the 50 fastest growing companies in the country; and Kat received a personal accolade as a finalist in the Ernst and Young Entrepreneur of the Year Awards in 2012.

This exuberant, passionate and successful business woman has faced her fair share of challenges to make her dreams come true, but she says keeping her eyes set on the horizon, perseverance and the support of family, friends and colleagues has helped her business win gold.

Setting sail Kat is the first to admit setting out on a maiden voyage is no easy feat; there were many questions, doubts and, naturally, fear, as she tried to set her path.

“Starting a business at just 24, in an industry you know nothing about, nor have an experience of, was definitely a baptism by fire experience. In many ways it was a leap of faith,” she says. “In the first six weeks alone I lost six kg and hardly slept as I sat on hotel beds in foreign countries, trying to create the designs that would be my future.”

But, armed with her intuition and creativity, the ability to make good business decisions and keep pushing forward in the face of hardship, Kat weathered the storm, succeeding in what is a very competitive industry.

“These pearls hold a strong cultural significance for me… my grandmother’s pearls, which she hid in her undergarments when she was held in a prisoner of war camp in WWII, Indonesia.”

From a young age, Kat was already showing signs of having a creative business sense, often found selling Fimo pendants at school and playing dress-up with her grandmother’s precious beads.

Upon finishing high school, Kat applied her creative genius to a design course at Massey University, in the creative capital of Wellington. She graduated with first class honours and was awarded the title of New Zealand Design Ambassador, which took her to centres of design excellence around the world; followed by a role at a top Auckland graphic design firm.

However, Kat says at the time she felt it wasn’t quite enough, “something within burned stronger”.

“I was relaxing on the jetty in the Marlborough Sounds and I asked myself; ‘If I could do anything or be anything what would it be?’ The answer that came back to me was to be a jewellery designer.

“I have always had a passion for jewellery and it wasn’t until I was working as a graphic designer that it dawned on me that it was what I really wanted to do. So, I enrolled in night school, quit my job, bought an existing business, and did everything I could to make my glittering dream a reality.”

She took the leap and set out on what was to be a successful, but hard-fought journey.

Kat continued to work days and attend jewellery school at night, following this up by also taking business studies courses at New Zealand Trade and Enterprise.

Armed with this newfound knowledge, Kat purchased Bellaquartz, with the hopes of making her own chain, Kagi, happen.

106 | February/March 2013 www.canterburytoday.co.nz

Goods & Services | Kagi

Kat shares her ingredients to success

all involved, with everyone just being able to just get on with doing good business.”

Triple win relationships

Choose the right people

“Being truly customer centric sounds like a cliché, but is surprisingly not that common.

The end result is a product that flies off the shelf with happy consumers which in turn creates happy retailers and a happy Kagi.

Anything Kagi does needs to be a win for all three camps. I also recently had a fourth win – the media as a customer as well.”

“Get the right people on the bus and the right people off it! Your team is key to your success. Surround yourself with mentors who can guide you to make the right decisions.”

Test-drive everything and embrace the 80:60 rule

Try, try and try again

“Pre-testing designs and business strategies before release to market is a crucial part of ensuring success. For instance, every season Kagi has a design council who pour over hundreds of designs to ruthlessly refine these down to the top 150 lines that go into each collection.

The concept of ‘make what you sell, not sell what you make’ is ingrained into the businesses culture. Kagi is now an 80:60 - with 80 percent of sales coming from 60 percent of lines; this means all lines perform, none sit on shelves for months and require heavy discounting.”

Consistency and explaining the ‘why’ “A fairly simple concept, but one often neglected in the industry is the ability to design and communicate policies with the retailers and consumers best interests in mind. The result is clear expectations for

Weathering the storm It was by no means plain sailing from then on out – once the initial novelty and the loan ran out, Kat found that her young business, Kagi, was facing unsustainable losses. She needed to make some tough decisions.

After some reflection Kat says she realised that what would help her through was some “great financial discipline, matched with an equally great product that would result in a great business”.

Do the math “Know your numbers - make sure you know where your profit is coming from and if you don’t, find someone who does.”

Kat says there is truth to the saying, ‘If at first you don’t succeed try, try and try again’.

“Be persistent; the only difference between a successful entrepreneur and unsuccessful one, is the successful one got up just that one time more than the other. Don’t give up, you haven’t failed till you quit and every no is one step closer to a yes.”

Patience is a virtue “Be patient – it won’t happen overnight but it will happen. Make sure you try to find some balance to avoid burnout.”

Be positive “You need lemons to make lemonade.”

Be passionate “Make sure it’s something you are passionate about as you will need this passion and determination to pull you through the hard times.”

Kat has learned to hone her commercial acumen to create a successful brand that is just as much about business systems as it is about a beautiful product. Part of this, she says, lies in lining up at the start line, ready to race, not just with businesses within the jewellery industry, but with the best of business from all industries and nations.

“I am always keen to learn more ways to make the boat go faster. Market leadership, triple-digit growth and super-normal profits are my goals.”

To do this, Kat says she needed to move away from simply designing what she loved, to looking for what it was the customer wanted. “This triggered some serious number crunching and a shift towards measuring and benchmarking performance to guide key, strategic moves.

Her astute business sense is obviously paying off, as even some tough hurdles, such as the need to remake 3,000 faulty necklaces and bracelets, family loss and the challenges that come with building a business from the ground up, have not thrown her off her stride.

“One of the most important being the move from fashion and gift stores, into jewellery stores, but without losing the aspects of the fashion model that work so well, particularly branding and seasonal collections.”

Flourishing finery

Along with her innovative new material and approach to jewellery, she had to convince jewellers that high-quality stainless steel would draw customers in more than the more expensive less durable silver.

Her jewellery is designed by a team in New Zealand and hand-made in China using gemstones sourced from all around the world.

“My design style is unique to anything else on the market and Kagi really fills a real gap with affordable, designer jewellery that uses quality materials in a simply classic way.

“Customers want the effect of silver, but at half the price.” It wasn’t easy, but Kat and the passionate team she was building around herself won retailers over one by one.

Today Kagi continues to flourish in retailers throughout Australasia. It is well known as a high-quality, unique, yet affordable range of jewellery.

“

Be persistent; the only difference between

a successful entrepreneur and unsuccessful one, is the successful one got up just that one time more than the other. Don’t give up, you haven’t failed till you quit and every no is one step closer to a yes.

”

“All Kagi designs have a simply stunning signature style that is so uniquely Kagi.” www.canterburytoday.co.nz February/March 2013 | 107

Goods & Services | Jayco Canterbury

Ready for holidays on the road Canterbury Caravan Court, now trading as Jayco Canterbury, is a bit of a Christchurch institution as it has been providing Cantabrians with their caravanning and motorhome requirements for almost 50 years.

The company first began selling caravans in 1965 and for its entire history has operated from the same site on Christchurch’s Main South Road. Current owner Peter McWhirter, a joiner by trade, joined the firm in 1977 as repairman and sales representative.

Peter and his wife Gwyneth bought the business in 1990, building and developing the company to meet the changing needs of the freedom traveller. “When I first began working for the company we were selling the popular Zephyr caravans, mainly to younger families for their holiday travels,” Peter says.

“Today the bulk of our clients are more mature, maybe couples whose children have grown and left home and even retirees who are looking to explore New Zealand on their own, and want the freedom a modern caravan or motorhome brings.”

With the demise of the caravan manufacturing industry in New Zealand, Peter and Gwyneth now supply the Jayco brand of caravans and “With the growth of the motorhome the Trailite range of motorhomes for which industry people have rented a motorhome they are the exclusive South Island agents. or bought a second hand one to see if the lifestyle is for them before investing in a “Jayco are the biggest supplier of caravans higher quality unit.” and recreational vehicles in Australasia and manufacture a superb range of quality With more than 35 years experience in the caravans of all sizes with all the conveniences industry, Peter and Gwyneth are well qualified required by the modern traveller,” Peter says. to offer the best advice to caravan and

“

Jayco are the biggest supplier of caravans and recreational vehicles in Australasia and manufacture a superb range of quality caravans of all sizes with all the conveniences required by the modern traveller.

BAG & AWNING LTD Bag and Awning specialise in customised sports bags and caravan awnings.

We provide a tailored service for Sports Clubs, Schools, Corporate Companies and New Zealand and Australian Military.

Unit 6, 88 Hayton Road, Wigram, Christchurch

Ph: 03 379 6940 F: 03 379 1427 E: info@bagandawning.co.nz

”

“People now want all the creature comforts.

In days gone-by caravanners were happy with the pull out single beds, but most now require a more permanent bedding arrangement, with most of our units coming with a double bed or even bigger.

“Most caravans now come with shower and toilet facilities as people want the freedom of deciding where they will park up for the night and do not want to have to be tied to staying at caravan parks.”

motorhome buyers. “We pride ourselves on the quality of our service and products as well as our product knowledge,” Peter says.

Jayco Canterbury has a full range of accessories for the caravan and motorhome owner and the trained staff are able to carry out light refurbishment of their units should the new owner require it.

Accessories

Self-tracking satellite dishes for digital television reception are also a must-have for most freedom travellers, while quality sound systems and space for computer technology are high on any contemporary caravan and motorhome buyer’s agenda.

Jayco also stocks a comprehensive range of parts, spares and accessories for all RV makes and models, including:

Peter believes the change in his customers from young families to what he describes as the ‘grey nomads’ has come about because many of the baby boomers did their OE when they were younger and today travelling overseas has become more expensive and there are also safety concerns.

• Accessories

He says many are now looking to stay and explore their own country and that is made more viable with both caravans and motorhomes retaining their value over time, unlike motor vehicles.

• Gas accessories

• Cookers and fridges • Awnings

• Plumbing and toilets • Electrical • Lighting - exterior and interior • Heating

• Televisions and antennas • Steps and ladders.

• Repairers of Caravans and Motorhomes in association with Jayco • Showroom on site

Proud to support Jayco Canterbury

Address 152 Waterloo Road, Hornby Christchurch Ph 03 3442 442 www.motorhomeshop.co.nz

108 | February/March 2013 www.canterburytoday.co.nz

Goods & Services | Jayco Canterbury

About Jayco Jayco Canterbury Caravan Court is the authorised Jayco sales dealer for the South Island. Jayco are world leaders in the industry and produce high quality, competitively priced caravan and RV products Jayco is an established and familiar household name to many and one of the most recognised recreational vehicle brands in New Zealand, as it is around the world.

Each year, a Jayco is ‘home away from home’ for thousands of Kiwis.

Jayco Canterbury Caravan Court offers an extensive range of Jayco motorhomes, caravans, and campers. The Jayco brand provides one of the largest ranges of models, layouts and features on the market, and at Jayco Canterbury Caravan Court we can give you sensible advice on the multitude of options they make available to their customers.

Boasting smoother external lines, you can see from the moment you step inside that the Optimum has a more modern, more contemporary feel.

Upgrading almost every facet of the interior, the 2011 model now provides a slide out bed option, venetian blinds on kitchen and ensuite windows, a European kitchen with big pot draws and an exciting range of fabrics, allowing you to give this state of the art motorhome your ‘Optimum’ touch.

Jayco Optimum Slide Out

Options aplenty

The Jayco Motorhome Features... What The Others Call Options!

• New motorhomes

Our innovative design, leading-edge construction techniques and outstanding components ensure that your Jayco Motorhome is reliable, functional and looks great for many years of holidaying pleasure.

• New caravans

About Trail-lite

Jayco Conquest Motorhome The Conquest Motorhome is a marvel of modern technology, now sleeping up to six people; ideal for larger families or a group of friends.

Personality is built into every one of Traillite’s motorhomes and caravans, all of which are constructed using a modular design.

Customisation and personal expression extends beyond interior décor to a choice of base vehicle, floor plan, fittings and optional extras.

Available in a range of sizes and offering far greater variety, including larger payloads and towing facilities, the Conquest also boasts an LCD HD TV with CD/TV player and much larger storage space. And that’s just the tip of the iceberg.

No two Trail-lites are exactly the same - each is designed and fitted specifically to the customer’s individual requirements with loving care, quality craftsmanship and modern innovations that help to keep you off the beaten track for longer and in greater comfort

Make sure that life on the road doesn’t mean you have to leave the best of home behind.

Intelligent design and innovation are the hallmarks of Trail-lite, and many of the features now standard in other motorhomes first appeared in a Trail-lite.

As the name would suggest, the Optimum Motorhome is the pride of Jayco’s fleet.

• Used caravans • Expanda • New Camper trailers • Used Camper trailers

Jayco RVs are comfortable and stylish. One of the best loved features of the Jayco range is the number of available floor plan options.

Jayco has recently taken this a step further with numerous fabric and laminex and floor vinyl options, meaning your motorhome can reflect your personal style.

Jayco Optimum Motorhome

• Used motorhomes

• Cabins and parkhomes.

In addition to offering the Jayco range, Jayco Canterbury Caravan Court is the South Island’s authorised Trail-lite sales dealer. Trail-lite is arguably New Zealand’s premium motorhome manufacturer and committed to the ideas of luxury and excellence.

Canterbury Caravan Court can provide all the information and expert advice you need in order to choose the perfect Trail-lite for your lifestyle.

Jayco Canterbury Caravan Court 280 Main South Road Hornby Christchurch T (03) 349 7963 E caravancourt@globe.net.nz www.caravancourt.co.nz

TOWBARS

W Our NE ing it c x e & cking auto tra dish. e it l l e sat

BULLBARS

DECKS

www.loadmaster.co.nz

— Advertising Feature

This unit is sleek in design and very compact. It is easy to install and operate and is 12V DC operation. Not only does the dish fold down automatically when not in use, but it also has full high definition DVB-S2 reception. This is a must have for any keen traveller!

SatMax offer 50+ years of experience with industry leading qualified technicians and first class products and services to suit all your needs.

We have a full installation service and after sale support is a guarantee.

So come in & visit the friendly team at SatMax! Our showroom is open Monday to Friday 8.30am to 5.00pm.

SatMax NZ Limited Unit 1, 32 Hayton Road Sockburn Christchurch

P: 03 343 5565 F: 03 343 5567 E: support@satmax.co.nz W: www.satmax.co.nz

CANTERBURY CARAVAN COURT LTD • New Motorhomes • Used Motorhomes • Used Caravans • Expanda • New Camper Trailers • Used Camper Trailers • Cabins and Parkhomes • Cookers and fridges • Awnings • Accessories • Plumbing and toilets • Electrical • Lighting - exterior and interior • Heating • Gas accessories • Televisions and antennas • Steps and ladders.

A. 280 Main South Road, Hornby, Christchurch, New Zealand

|

P. (03) 349 7963

|

www.caravancourt.co.nz

www.canterburytoday.co.nz February/March 2013 | 109

Goods & Services | The Beauty Parlour

Mirror mirror

on the wall

Look gorgeous, feel gorgeous, be gorgeous…

You will feel like you are in your own little private world of tranquillity with its candle lit beauty rooms, soft background music, calm ambience, and beauty therapists tending to your every cosmetic need.

When you step in to The Beauty Parlour in Christchurch you’ll be greeted by welcoming staff where professional beauty therapists are just waiting to pamper you from head to toe.

With leading brands of skincare products and beauty treatments, the parlour offers clients treatments including waxing, tinting, facials, body treatments, manicures, pedicures, spray tans and acrylic nails.

The contemporary salon is the perfect place for you to indulge, relax and unwind. Its soothing and comfortable environment creates a relaxing atmosphere where you can be pampered.

The iconic beauty salon was purchased by Angela Minson in 2007 however, following the February 2011 earthquake, the parlour was forced to move location and can now be found on 14 Dunsford Close, in Halswell.

Staff members are passionate about what they do, use only quality products and work attentively to help you achieve the best results aimed to last. They strive to ensure that you leave all the stresses of the world at the front door and exit the parlour feeling on top of the world.

Whether you’re looking for a full day of ‘me time’, or just an hour to enjoy one of the many beauty treatments, you will inevitably struggle to remove yourself from its premises.

The salon always considers its clients who have been loyal during the years, and existing customers receive the benefit of the salon’s loyalty program. It offers a free eyebrow shape after five visits, and after 11 visits you will receive 10 percent off any of its treatments.

There’s plenty to look forward to if you’re looking to spoil yourself for the evening. Or if you’d like to treat a loved one on a special occasion, you can opt for a gift voucher where you can choose one of the many indulgent pamper packages on offer.

Another unique service at the salon is its wedding service. Leave yourself in the hands of Angela Minson makeup artist who will

make you look absolutely flawless for your special day; from make up, hair, nails, to spray tanning. The experienced team is committed to making your experience as enjoyable and as comfortable as possible, and one where you can relax and let the team take care of you before your big day. It’s a winning style guaranteed.

Here are some of the many options available from The Beauty Parlour: • Facials • Body treatments • Spray tans • Hands and feet (Shellac and acrylic nails) • Hen night pampering parties • Make-up workshops.

Pamper packages

The salon is open six days a week so you can book yourself in for a time that’s convenient for you. Or if you can’t make it to the parlour for your wedding make up, Angela can travel to you, so you receive your due care and attention in the comfort of your own home.

Roll out the red carpet because this is truly a unique experience which goes beyond your skin’s surface, making you look and feel simply gorgeous, both on the inside and the outside.

The Beauty Parlour continues to be one of the field’s leading exponents in Christchurch and is definitely a one of a kind beauty experience.

There is an art to the way the highly competent team provide its services which are tailored to suit your individual needs, as well as making the most out of the time you have, and your budget.

For a fantastic and professional experience every time, The Beauty Parlour has got you covered - because you’re worth it.

• Glamour Girl • Here Comes the Bride • End of Week package • Half Day package.

Opening Hours Monday to Friday 9am - 5pm Saturday 9am-3pm

Wedding services include • Make up • Hair • Spray tanning • Nails.

The Beauty Parlour 14 Dunsford Close Halswell Christchurch T (03) 377 8883 www.thebeautyparlour.co.nz — Advertising Feature

Internationally top end, premium quality, luxury cosmetics.Our hair and cosmetic lines are sold exclusively at hairdressing & beauty salons alongside a range of pampering products and services.

available at the THE BEAUTY PARLOUR

110 | February/March 2013 www.canterburytoday.co.nz

Phone: 0800658749 or come and see us at 36 Cheshire St Parnell Auckland

Proudly supporting the Beauty Parlour

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Goods & Services | Avon Framing Supplies

Setting any scene You’ve got a moment captured in a photograph that you want to stay perfect forever, or a piece of art that deserves a place of prominence in your home or a special object of sentiment. You want to frame these valuable items; but they’re too special to put in any old frame.

You know they deserve to be contained in a high quality frame, with classic good looks, that has been crafted by the hands of experience, innovation and ingenuity. Avon Framing Supplies knows this too.

reason; photographic memories are made for treasuring, and always will be, and art continues to represent the cultural and artistic expression that defines taste and character in our homes and businesses.

As a business that has overcome the trials and tribulations of a major natural disaster, this is one business that dictates its own destiny and is very much focused on the future not the past.

Moreover, when you frame an artwork or a special item, you’re capturing a moment in time that meant something to you – a moment rich in emotion that deserves to live on and warrants reflection time and time again. When you frame art, you’re putting your emotions on display.

Framing up the facts Framing is an age old profession, but one that is as contemporary and relevant now as it was when it originated in ancient Greek and Egyptian times – yes, believe it or not, the art of framing dates back that far.

It’s a practice that has resonated throughout the years, never losing its appeal, for one key

Exhibition aspirations aside, when we buy a frame that has been chosen and made with care and precision, most of us actually take for granted what goes on behind the scenes to get that frame to us. We’re so spoiled for choice we tend to forget that there is a business behind that product – one which has spent time, money and energy getting the result just right.

“

We are a business that is committed to delivering personalised customer service and to offering a wide range of quality products at a reasonable price.

- managing director, Karen Paterson

Avon Framing Supplies is a business that knows this process inside and out. Supplying picture mouldings, foam boards, mat boards and accessories to custom framers, the business has a diverse range of customers around New Zealand and the Pacific.

Quality first The business is proudly 100 percent New Zealand owned, and operated by two families - the Body family in Auckland and the Johnstone family in Christchurch – two families that have committed significant time, energy and resource to making the operation the best it can be - even in the toughest of times. Both families have a “fighting spirit” with strength and determination to succeed and this has guided them through the last two years.

Avon Framing Supplies has been in the ownership of both families for the past nine years, but it has a history that dates back nearly 40 years, to a time when quality was just as important to the business as it is now.

Ronald Mottram Picture Framer,

NAL LTD IO T A N R E INT

EQC REPAIRS

...has the answers to all your picture framing queries.

Our central city workshop boasts the largest range of framing materials in the South Island, and a very experienced team of specialist framers.

239 Moorhouse Ave Christchurch Phone & Fax: (03) 379 9938 Email: rfmottram@ihug.co.nz

Flair

GLASS PROFESSIONAL FITTING SERVICE FREE MEASURE AND QUOTE

PICTURE FRAMING MIRRORS PHOTO RESTORATION ART HANG SERVICE

HOME OR BUSINESS

93 Wordsworth Street, Sydenham CHCH

PHONE: 377 0223

WWW.FRAMEANDMIRROR.CO.NZ 112 | February/March 2013 www.canterburytoday.co.nz

y le b e w il e n R E P I C T U

E R F R A M

place coppell 6 rc h t c h u c h r i s

590

03 339 4 0 phone: 38 03 339 4 5 fax: 74 03 338 9 89 a/h: 58 027 484 mob: z email: xtra.co.n @ glassflair

”

“We bought the business from the original owners who wanted to retire,” managing director Karen Paterson reveals. “We had been looking for a great opportunity for some time and although we didn’t have any specific experience in the custom picture framing industry, we liked the industry and knew the business had so much to offer.

“The business continued to grow after we bought it, as we continued to diversify our offering. Over time we expanded our product range and imported additional frames and custom framing accessories from overseas.”

Business growth can be challenging for any organisation; expansion can result in loss of focus and a drop in standards if it is sought out too quickly or without strategy; but not for Avon Framing Supplies. “The business was well placed to grow; we had a clear strategy, quality products and a strong customer focus.

“We are a business that is committed to delivering personalised customer service and to offering a wide range of quality products at a reasonable price,” Paterson confirms.

“We know the balance between cost and quality can be a delicate one, but we are confident we have mastered that so we do not compromise on either. Avon Framing Supplies always operates with quality in mind and knows that owners of the completed work are prepared to invest in frames that will stand the test of time.”

As a wholesale supplier, the company supplies directly to custom framers who then on-sell to consumers.

Prior to the earthquakes, Avon Framing Supplies had a large manufacturing operation in Christchurch, and was the largest manufacturer of picture mouldings in New Zealand.

“As part of this range we had a core group of frames, which we now refer to as our ‘Avon Originals’ – these frames represented the most popular frames that we offered,” Paterson explains.

This work has always been at the heart of what the business does, although it has experienced significant change in the past two years.

Goods & Services | Avon Framing Supplies Embracing change The manufacturing side to the business came to a screaming halt after the Canterbury earthquakes forced the untimely closure of Avon Framing Supplies’ Christchurch premises.

“We have just come through a very tough time for the business, our very loyal customers and staff,” Paterson concedes. “The Christchurch earthquakes were extremely disruptive to our business in the sense that it impacted on our ability to supply product.

“We had to move quickly and make fast but smart decisions for the good of the business. We could no longer operate out of our large Carlyle Street premises, so we relocated to our satellite warehouse in Auckland taking new adjacent warehouse space in the process. This is where we remain - although we have managed to retain a small presence in Christchurch.

“The February earthquake was the big one for us as – some of our heavy manufacturing equipment was destroyed and we lost a lot of our stock because it was earthquake damaged, which was very hard for us. What we could salvage however, we shipped in containers up to our base in Auckland, so we could keep trading and working to meet our customers’ needs.”

Paterson concedes the team was really concerned it was disappointing its customers because they couldn’t meet their requirements.

“In 2012, it was about transition for us and we were able to move beyond the challenges and overcome the disruption, which plagued us in 2011. We transitioned back into a period of normality, although the beginning of 2012 was still punctuated by a number of obstacles.”

“By the end of 2012, the level of disruption had very much dissipated. By then, business was a lot more normal for us and there was a greater sense of stability.”

Paterson adds that while it has taken the business some time to address the operational issues that emerged as a direct result of the earthquakes, the team at Avon is committed to a process of continual improvement and confident customers will

both notice and benefit from the changes being introduced.

our customers want choice, quality and good reliable service and we strive to deliver this.”

market based on what our customers want and industry opportunities.”

“Of course our business has been affected by the earthquakes,” she says. “But we would prefer to look forwards rather than backwards.

We are justifiably optimistic and always prefer to look at the opportunity rather than the problem. Onwards and upwards is one of our key expressions at Avon.”

Paterson says the loyalty demonstrated by customers has been matched by staff too.

Paterson adds that 2013 will be an important year for Avon Framing Supplies with the team making the most of the opportunities that have emerged.

Silver lining Forever the optimists despite all of the challenges they have faced and overcome, Paterson and her team are committed to seeing the silver lining in what was at times an overwhelmingly difficult situation.

“There have been positives from the earthquakes. One has been the reminder of just how loyal our customers are, how they trust and value our products and services and really want Avon to succeed.

“Our relocation to Auckland whilst still running our business demonstrated this loyalty and it has been reiterated time and time again in conversations with customers. We know

Picture Framing Is Us • Canvas Printing • Custom Framing • Canvas Stretching

PHONE 3494-512

Mon - Fri 9am to 5.30pm, Sat - 9am - 2pm

www.pictureframingisus.co.nz

• Photo Printing • Needle Work • Rugby Jerseys

721 Main South Road

Opposite ‘Z’ service station Templeton

“Our staff have been amazing and so very loyal to Avon. They have played a significant role in keeping the business going through the tough times of 2011 and early 2012. Jo and Billy are at the front of our distribution team in Auckland.

“Alefa, one of our customer service representatives, and John our South Island sales consultant, are our anchor in Christchurch and are both very special, loyal members of the Avon team. These roles are right on the frontline of the business, so these are particularly important positions. We plan to increase our presence in Christchurch over the coming twelve months.”

As well as these positives, there have also been important learnings for the business too.

“The earthquakes encouraged us to rethink our business model and we have gone back to the basics with a renewed focus. We will redefine our business and our role in the

“We want to say a big thank you to all our customers and staff that have helped us to continue to build value into our business.

“To those who have helped us to remain competitive in a busy marketplace and to those who have enabled us to become well positioned as a leaner business that has wonderful opportunities available to it – thank you also.”

“Our focus now is to make the most of these opportunities while delivering choice, quality and service to our customers."

Avon Framing Supplies 2 Gloucester Park Road Onehunga Auckland T (03) 366 7060 T (09) 634 7060 E karenp@avonfs.co.nz

Picture Framers Rangiora’s only qualified picture framer Specialised Custom Picture Frame

— Advertising Feature

CAMEO

FINE ARTS LTD

Oak & Rimu Round & Oval • Needlework • Medals • Block Mounts • Conservation Framing • Souvenirs • Gifts • Ready made Standard Size Picture Frames

www.cameofinearts.co.nz 5B Cone Street, Rangiora | Ph 313 5474 | Freephone 0508 422 636

p.f.s. picture framing services.

Proud to be associated with Avon Picture Framing 479 linwood ave christchurch p03 384-8577 f03 384-8573 tony richards www.canterburytoday.co.nz February/March 2013 | 113

Goods & Services | The Light Site

The event specialists

Conference and event lighting • CCC ASB Classical Sparks - 1998 – 2013 • Emirates Airlines NZ Launch • Car launches for Ferrari, BMW, Landrover, Ford, Holden, VW, Mini • Young Farmer of the Year Televised Finals • MTV Snowjam @ Terrace Downs - 2008 • CPIT Creative Festivals • Rise Up Christchurch Telethon @ CBS Arena - 2011 • Queenstown Winter Festival – 1998 - 2010 • Christchurch Arts Festival.

Proud to be associated with the Light Site Wholesale suppliers of Electrical and Lighting Products .

Locally owned and operated.

PH: 352-0023 • FAX: 352-0670 EMAIL: electrical.supplies@clear.net.nz 3 Langstone Lane, Papanui, Christchurch P.O Box 5324

The Light Site is a Cantabrian front runner in the provision of specialised lighting requirements from entertainment venues to architectural structures – so it’s time to shine the spotlight on the company so often behind it.

The Light Site is celebrating its 15th year in operation - a significant milestone for a company that’s had to withstand some pretty significant changes to the commercial working landscape. The entertainment industry has certainly taken a hit along with the rest of Christchurch and the loss of many flagship venues certainly had an impact on Light Site’s operations.

Grant Robertson co-founded Light Site with business partner David Bosworth in 1998.

With similar backgrounds in the theatrical lighting industry they contribute a combined experience of more than 40 years. With this level of experience in tow, it’s no surprise The Light Site continues to work with such high profile clientele as the Court Theatre and The Christchurch Symphony Orchestra.

Managing director Grant Robertson says “We just had to persist. We had changes of personnel at the time, we certainly lost a few contracts we had lined up but ultimately we had to move on”.

Co-director Grant Robertson has worked on such prolific musical and theatrical production as Les Miserables, 42ND Street, Fiddler on the Roof and Beauty and the Beast. Bringing this past experience to the table for The Light Site has certainly helped secure some of the South Island’s largest, remaining, establishments as repeat customers.

The complex world of lighting requires a sharp eye for detail, in-depth technical knowledge and astute professionalism – after all, lights come before camera and action!

Each individual event, whether it be a musical show, theatrical production or visual illumination festival, requires a tailored approach to accentuate the impact of lighting – itself a fine art form.

The Light Site has the ability to call upon the vast experience of the company founders/ directors, both of whom have extensive industry knowledge and operational expertise. The Light Site’s team of technical and design staff are always on-hand to assist with pivotal client requests, from corporate functions to capturing the protagonist’s emotion on stage.

The lighting technicians at The Light Site have become astute in the discipline of special effects, selective visibility and impact lighting – all integral features of a theatrical production. It’s often said that lighting on stage is always seen, but very rarely recognised, yet the importance is paramount.

From The Light Site depot based in Sydenham, the company operates both its installation and sales sector simultaneously alongside the events side. With large scale events such as the ever popular ASB Classical Sparks to organise, The Light Site team is an efficient, logistically sound operation indeed.

From the earliest days of electric lighting, dramatic productions have realised the power of controlled illumination. It draws an audience’s attention to where it is needed, creates the mood, the ambience, even beauty. It can be subtle, soft and natural or a vibrant flourish of colour and movement to grab the senses.

The company has been involved in the lighting for Christchurch City Council’s ASB Classical Sparks for more than 14 years now, a clear testament to the repeat professionalism and trustworthy reputation of David Bosworth and Grant Robertson’s team.

Events

Co-ordinating creativity with practicality is a task The Light Site tackles head-on on a daily basis. Logistically a large scale event can require large amounts of equipment, rigging and skilled personnel to produce the desired impact. Experience in the ranks is vital when organising or overseeing large and even small scale events – and it is experience The Light Site certainly has in the form of company directors Grant Robertson and David Bosworth.

The core of The Light Site’s business remains in the ever expanding/recovering events market where practical knowledge and a creative outlook assist in an overall end product.

Rigging and lighting design are two integral functions of any production, so why not call upon two of Christchurch’s most experienced banks of knowledge in that area, Bosworth and Robertson. They can assist any large or small scale event with technical advice and specifications from venues such as theatres to school halls and community centres.

Shipleys Audiovisual congratulate The Light Site on 15 years in providing lighting for events.

Good lighting enhances the audiovisual presentations that Shipleys specialise in.

We are suppliers of Stage, Film, Cinema Curtains – Special Effects – PVC Screens, Cloth Cycloramas, Stage Curtain Tracks.

www.johnherber.co.nz

•

114 | February/March 2013 www.canterburytoday.co.nz

Phone 03 327 0975

Call us for your next event on: Ph 03 379 5166 | www.shipleys.co.nz

Goods & Services | The Light Site

Theatre credits • Les Miserables – Lighting design – Wellington, Christchurch, Dunedin, Invercargill • Grease – Lighting design – The Court Theatre • Hairspray - Manage set construction - NZ Tour • CATS – Lighting design – Christchurch and Dunedin • Miss Saigon – Lighting design – Christchurch and Dunedin • Miss Saigon – Manage set construction - NZ Tour • Madam Butterfly – Lighting design – Canterbury Opera.

Sales and installation Another arm of The Light Site’s dynamic operation is the sales and installation of lighting products. Consider kitchens and bathrooms; with both you can get expert consulting, sales and fittings merged into one easy-to-choose option.

Well The Light Site also provides a similar service for the commercial sector when it comes to all things illumination. Working in partnerships with lighting designers, the company can add theatrical or special effects to large scale working spaces.

They provide the customer with full service; advice, design and installation of a wide range of top quality products from manufacturers specifically chosen for their excellence and innovation. The Light Site use the products it sells in its busy rental operation, so quality and reliability are assured.

LED lighting For a number of years now LED light sources have been increasingly available for low power domestic applications, offering benefits of lower power consumption and longer life.

But in the last few years technical developments have reached a point where LEDs are now prominent in entertainment applications. The Light Site has a wide range of LED fittings in rental stock and available for sale.

In 2012 The Light Site imported something quite fascinating - a 12m x 6m LED video curtain. The curtain accepts standard video signals so can be driven from any computer or video source. It is constructed from multiple flexible panels which basically means they can be reconfigured in unlimited ways to create different shapes and sizes of screen.

With the video-mapping software available on media servers, it is even possible to split the curtain into several independent pieces and stream the video content spread across them all. The LED video curtain has already been used in a number of stage productions and corporate events – enquire about the visually astounding curtain today by visiting www.lightsite.co.nz – and mention Canterbury Today magazine.

Lux city In October 2012 Christchurch’s earthquake damaged central city was transformed into a ‘City of Light’ as a part of the Festival of Transitional Architecture. More than 350 architecture and design students from across New Zealand designed and fabricated 16 installations that used light to create spaces for various pop-up activities; bars, cafes, live music and performance venues, forming

the largest event in the central city since the February earthquake.

The Light Site supplied equipment and services to several of the installations including Murmur, an environment created by students from the University of Auckland.

LED light fittings were mounted inside columns made from thousands of polystyrene cups, illuminating the cups from different angles and washing them with continually changing colours.

The tight setup schedule meant all the programming needed to be completed offsite in advance. In conjunction with the lead students on the project, one of The Light Site’s designers, Greg Burrows programmed the lighting controller using WYSIWYG, an industry leading real-time visualisation and rendering software package. This meant the bulk of the programming work could be completed prior to installation, only leaving fine tuning tweaks to be done onsite.

Court Theatre The February earthquake caused significant damage to the buildings at The Arts Centre, including the building which the Court Theatre had called home for 35 years.

The Court acted swiftly and within weeks found a building with potential in Addington and had begun fundraising the $4.6M required to convert an old grain store into a new theatre. Construction started mid 2011, with final designs still being completed, and in late November the Court Theatre’s new 400 seat venue (now known as “The Shed”) was operational.

The Light Site was involved from an early stage of the planning, consulting on technical design and facilities and following through to supply and installation of the full theatrical lighting system.

The Light Site does not operate solely in theatrical circles, quite the contrary – recently they have found an increase in the number of architects and building designers utilising the company’s specific skill-set. The improvements in modern light fittings mean lower power consumption with higher control and output. Theatrically inspired lighting can give a dramatic lift to reception areas lobbies, cafes, bars, restaurants and retail spaces.

“A big part of what The Light Site does is transforming spaces. A room lit with fluorescents can be cold, bland and featureless. We can add warmth, texture and dimension – purely with light.”

The Light Site Brisbane Street Sydenham Christchurch T (03) 372 9101 E lights@lightsite.co.nz www.lightsite.co.nz — Advertising Feature

www.canterburytoday.co.nz February/March 2013 | 115

Transport | Motoring

Bold and beautiful With room for five passengers, plenty of cargo space and class-leading technology, the soon-to-be-released dazzling Holden Trax is the ideal car for a family getaway with the kids or the grandkids.

With its high-standing as a global car Trax is set to be sold in more than 140 markets around the world.

Holden New Zealand managing director Jeff Murray says the Trax will be an important entry for Holden into the increasingly popular small SUV segment.

“Trax will be an exciting new addition to the Holden line-up and will deliver car-like handling that more and more customers are looking for in today’s SUVs, as well as advanced safety features and great fuel economy,” Jeff says.

“New Zealand benefits greatly from General Motors' global portfolio and Trax will be just another example of Holden bringing the best new vehicle to this country.

“Trax enables Holden to deliver world-class vehicles that meet the changing needs of our loyal and new customers and we are proud to provide these options.”

It combines SUV toughness and small car convenience with a muscular exterior design and wide athletic stance.

Eagled-eyed car enthusiasts may see a number of Trax models on New Zealand roads in the near future as Holden engineers complete development work on the global program.

Holden director of Powertrain Engineering, Simon Cassin says Holden’s engineering know-how had been called upon to work on this important model.

“Holden is well recognised within the GM world for our expertise in engine and transmission calibration and we are very pleased to be involved in the development of this important vehicle,” Simon says “We are working closely with the homeroom on global calibration work and of course making further refinements to ensure Trax will be well suited to New Zealand roads and conditions when it arrives next year.”

The global Chevrolet version of Trax will make its official debut at the Paris Motor Show in September 2012.

Keep an eye out at www.holden.co.nz for the arrival of this newcomer to New Zealand’s shores.

Suzuki’s crossover concept A highlight of last year’s Paris Motor Show and set for release later in 2013, is Suzuki’s S-Cross—a concept car the company calls a crossover model.

The S-Cross is a bold move for the traditionally small car manufacturer and marks Suzuki’s full-scale entry into the C-segment crossover market.

Designed primarily for comfort, the S-Cross will also offer plenty of practicality by providing one of the largest luggage areas for C-segment crossover cars.

What the S-Cross represents Suzuki putting the thinking caps on to expand its fleet to meet a wider range of user needs.

Suzuki is also ensuring the new crossover inherits the on-road handling and performance excellence of the Swift series, the SX4 and the Kizashi.

Suzuki says it’s ensuring the new model will offer drivability which encompasses gentle, fuel-saving driving, sporty driving, and even driving on snow. It will maximise the enjoyment of day-to-day tasks such as commuting or carrying children as well as the pleasure of longer trips at weekends; in short, it will allow people to get the most out of urban lifestyles and embody Suzuki’s vision of a smart crossover for more freedom in daily life.

Design elements • There are dynamic lines running from the front bumper to the rear of the body, chrome-plated features which extend deep into the body from LED fog lamps in the front bumper, and LED headlamps and tail lamps with organic designs suggesting the muscles of an animal • Quality is evident in the mesh front grille consisting of dark chrome and silky chrome and by innovatively designed roof rails which are flush with the roof line when not in use • Aerodynamic are revealed in a roofline which slopes downwards towards the rear and by smooth contours on the sides of the front bumper, at the bottom of the doors and on the sides of the rear bumper. The shape of the body helps the vehicle meet increasingly tough demands for fuel economy • Toughness and durability are seen in the front skid plate, boldly flared wing arches and under mouldings, and in the 20-inch chrome wheels.

116 | February/March 2013 www.canterburytoday.co.nz

Specifications • Overall length 4.3m • Overall width 1.8m • Overall height 1.6m • Wheelbase 2.6m

Christchurch’s flying economy South Islanders not flying internationally out of Christchurch are doing the city a disservice, while boosting the fortunes of other New Zealand cities.

The numbers Christchurch Airport aeronautical business development general manager, Matthew Findlay, says approximately 13.5 million people fly out of Auckland, compared to the 5.5 million people who fly out of Christchurch each year. As many as 300,000 international passengers counted in Auckland’s numbers are from the South Island - mostly from Christchurch.

While the Auckland statistics are certainly reflective of a larger population base, they are also being boosted by the number of South Islanders who fly internationally via Auckland.

“It is a self-fulfilling prophecy,” Matthew says. “The more demand there is for international flights, the more it will prove the need to increase the number of international flights coming into Christchurch.”

He says if South Islanders made a more active decision to fly internationally straight out of the garden city, airport passenger numbers would increase, attracting new airlines, increasing the choices for passengers and effectively reducing the cost of airfares over time.

However, if people continue to fly via Auckland, this just creates a greater demand for the domestic market and Christchurch will continue to lose out on the potential benefits of a stronger international offering.

Matthew says there is a common worldwide statistic that illustrates just how beneficial a strong international market is: for every one million passengers an airport has, roughly 1,000 jobs are created at the airport, and for every long-haul international flight landing each week, servicing the local airport, $18.5 million is added to the local economy annually.

It’s estimated the daily Singapore Airlines service to Christchurch generates approximately $130m in gross domestic product nationally.

with peace of mind and not wasting time transferring from a domestic flight to an international flight.”

Airlines flying out of Christchurch

Dispelling the myth However old habits do die hard. Matthew says there is certainly no reason for the majority of passengers to fly via Auckland, but it appears habits formed by both passengers and travel agents have compounded the problem.

But he points out only 10 percent of passengers really need to go to Auckland first. “Ninety percent of passengers can fly internationally from Christchurch and still get to that same destination,” he says.

He explains there is only a select few places that can’t be reached by flying out of Christchurch and even then, people can choose the option of flying into Australia from Christchurch. This option can open up even more possibilities – some of which may be cheaper than flying via Auckland.

“Granted it is not perfect,” he admits, “but it is possible.”

Do your research Matthew says all you need to do is ask the right questions, do a little bit of research around different options available to you and make flying out of Christchurch a priority.

“It may cost a little more, but it is more convenient and you can start your holiday

• Air New Zealand • Virgin Australia • Singapore Airlines • Qantas • Air Pacific • Jetstar • Emirates

Get on board Christchurch Airport is the country’s second largest airport. It had around 5.5 million passengers through the terminals in the last year and a seven percent contribution to the region’s GDP. Businesses can support the Christchurch International Airport initiative to further boost the economy by signing up at www.flysouthisland.co.nz

Christchurch International Airport New Zealand’s Tourism Gateway T (03) 358 5029 (Business hours) T (03) 353 7777 (24 hours) Level 4, Car Park Building 30 Durey Road Christchurch www.christchurchairport.co.nz

www.canterburytoday.co.nz February/March 2013 | 117

Transport & Motoring | Bishopdale Automotive

Keeping you and your team on the road Bishopdale Automotive owners Claudia and Rick Reid say there are plenty of people who can fix cars, but what sets their business apart from the others is quality service at a fair price.

That philosophy is obviously paying dividends with Bishopdale Automotive in Harewood Road tripling its turnover since the Reids bought the then struggling automotive mechanical business in June 2011.

“What we are about is customers for life,” Claudia says.

“If customers don’t come back your business is not going to grow no matter how much that initial contact meant in terms of the bottom line.”

Claudia, a property management consultant and Rick, a builder, were seeking a challenge in a new field when they looked at purchasing Bishopdale Automotive in early 2011.

Claudia is now managing director of Bishopdale Automotive while Rick focuses on the building business.

“What I saw in the business was potential and that it was situated in a good, strong and growing area of Christchurch,” Claudia says.

“I am not a petrol head - I am a people person. My strengths lie in communication and systems and that’s where I focus my energies at Bishopdale Automotive. The mechanical side of things is well looked after by our two extremely experienced and talented mechanics.”

Backing up the Reid’s customer service skills are fully qualified mechanics Gavin Bishop and Nick Tubman, along with office manager April Dobbs.

Canterbury Today reader offer When you take your car into Bishopdale Automotive mention you saw their feature in Canterbury Today and receive 10 percent off your bill.

Phone (03) 359 9229 to book your car in.

Bishop has been involved in the industry for almost 30 years, while Tubman is a specialised Holden mechanic with more than 15 years of experience.

Who we are Bishopdale Automotive is a one-stopshop for all automotive requirements, with a focus on getting the job done right the first time.

Bishopdale Automotive provides full mechanical repairs and service for both petrol and diesel vehicles, Warrant of Fitness (WOF), air conditioning servicing, emission testing, brake and clutch repairs, engine tuning, tyres, cam belts and diagnostics.

• Specialists in fleet management and Holden automotive • Courtesy vehicle (subject to availability) • All work and parts guaranteed

Claudia says she was not fazed about becoming involved in what is a very male dominated industry.

• No job too big or small

“As a woman it is very hard to know whether you are getting the right advice on mechanical repairs and I wanted to offer a service which gave them peace of mind. The fact we have a very large and growing female customer base shows that women trust us to do the right thing.”

• No work carried out without prior approval

• Convenient location with plenty of parking

• MTA Assured Repairers • Offer free pickup and delivery • Assist in the preparation of insurance claims and private work • WINZ approved repairer.

Proudly supporting Bishopdale Automotive Architectural Renovations & New Homes 021 287 8668 | rick@custombuilders.co.nz

WHAT WE OFFER: • WOF & SERVICING • SUSPENSION REPAIRS • BRAKES & CLUTCH REPAIRS • TYRES & ALIGNMENTS • FULL MECHANICAL REPAIRS & DIAGNOSTICS • WOF REPAIRS

118 | February/March 2013 www.canterburytoday.co.nz

10% Discount if you mention this advert

PHONE US TODAY ON 359-9229 210a Harewood Road, Bishopdale (behind Z Bishopdale)

Transport & Motoring | Bishopdale Automotive

cutting through complexity

Bishopdale Automotive’s Service Commitment • To provide dealer quality service and expertise at a lower price • To be honest, ethical and professional at all times • To treat you politely and with respect • Our technicians attend frequent specialised training to keep up with latest technology • To be friendly, courteous and helpful • To make it as easy as we can for you to have your vehicle serviced, diagnosed and repaired • We listen to you • We will explain clearly in plain language what work is required and keep you informed of any changes in pricing so you are in control of what work is carried out • To have you leave our workshop happy with what we have done and how you have been treated • To be always improving the way we do things so please give us your feedback.

In some ways Claudia believes her lack of mechanical knowledge is an advantage to the business.

“I am able to focus on the customer service side of things while Gavin and Nick can be totally focussed on their job, without having to worry about the paperwork or other peripheral issues of the business.

“My job is about establishing and developing the relationship with our customers, their job is providing customers with quality repair, maintenance and mechanical advice. Both jobs are equally important, but in many businesses one person is trying to fill both roles, which can result in neither job being done properly.”

For the team at Bishopdale Automotive their work is not just about fixing the immediate problems. “We are strong believers in preventive maintenance, ensuring our customers are fully aware not only of any

current issues, but potential future issues,” Claudia says.

“There is nothing worse than having paid a bill to have your car fixed for something new to go wrong within a short space of time, particularly if that new issue could have been prevented or resolved during the previous work. If that happens, many customers will look elsewhere for their next repair or maintenance work.

“We are about ensuring people’s cars are safe. It is not just about getting a warrant and we like to go that bit further to make sure our customers are driving around in safe and reliable vehicles. ” As well as growing Bishopdale Automotive’s individual client base, Claudia has developed the business through approaching and taking on larger commercial fleet customers.

“Fleet management is a speciality of ours.

As business owners ourselves we know that having a vehicle off the road for some time is downtime for businesses and many companies can’t afford to have that.

“While we don’t neglect our non-commercial customers we ensure our business customers get priority, getting them back on the road as soon as possible.”

Bishopdale Automotive 210 Harewood Road Bishopdale Christchurch T (03) 359 9229 E claudia@bishopdaleautomotive.co.nz — Advertising Feature

BURNSIDE RADIATORS & AUTO AIRCONDITIONING

Your legal pit crew - keeping you in front!

Harmans are proud to be lawyers for Bishopdale Automotive.

• Recores, repairs, replacements (new, used) • Clean Outs • Repairs to plastic radiators • Vintage radiator rebuilds • Air Conditioning repairs • Heater removals and refits • Petrol tank repairs and resining • Viscous fan refilling PICK UP & DELIVERY OF RADIATORS THROUGHOUT CHRISTCHURCH

03 359 4240

Proud to support Bishopdale Automotive

Business Advisory KPMG’s dedicated team of Business Advisory professionals advise medium sized and privately owned and managed businesses.

Wherever you are in your journey we can assist: · Business acquisitions · Strategic business planning · Working capital and cash flow analysis · Bank funding applications · Distressed advisory and liquidations · Business valuations · Management accounting, financial statements, and tax compliance

Christchurch 62 Worcester Boulevard PO Box 1739 Christchurch 8140 Tel: +64 3 363 5600 Fax: +64 3 363 5629 Andrew Hawkes Partner, Business Advisory

Tel +64 3 353 0093 Fax +64 3 363 5629 Mob 027 508 0135 E: ahawkes@kpmg.co.nz

(24 HOURS)

524 WAIRAKEI ROAD, CHRISTCHURCH

FREE RADIATOR CHECKS WHILE YOU WAIT www.canterburytoday.co.nz February/March 2013 | 119

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& WE ARE DEDICATED TO THE SAFETY OF YOUR STAFF, CONTRACTORS AND THE PUBLIC With more than 20 years’ experience in the construction sector we are well aware of the needs of the industry. This means we realise how important the safety of your best asset – your staff – is to you and your company’s future.

So, as a local company servicing Cantabrians in the re-build of Christchurch, we are committed to the safety of your staff.

And when you deal with us you’re dealing with the owner, which means you receive a superior and speedy service – every time.

Our extensive construction knowledge ensures we understand local compliance issues and we realise how critical your deadlines are and will GUARANTEE TO BE ON TIME – check out our Secure Guarantee.

By using Securefence you can rest assured that your objectives of safety, cost and meeting deadlines are of paramount importance.

All our equipment is rigorously tested to the highest of standards and we have kilometres of top quality secure fencing available!

Whether you need fencing for your construction site, or for your public or private event, we can provide a quote within 24 hours.

We have experienced installers that can erect secure fences from your site plans, or install from your directions on site.

Ask your builder if he’s using Securefence and Securescaffold – it will save you money

Secureguarantee • We guarantee to beat any written quote by 10% • We guarantee to be on time or your first week is free • We guarantee to return all quotes within 24 hours otherwise we will waiver the installation charges

P: 0800 66 00 22 | F: 0800 55 50 54 | www.securefence.co.nz 47b Birmingham Drive, Middleton, PO Box 1879, Christchurch 8140, NZ

View these photos and more online at www.canterburytoday.co.nz

been seen

Images taken and supplied by Lynne Puddy-Greenwood, Events Editor.

If you have an event that you’d like covered, email Lynne at lynne.p@academy.net.nz Daiken Group invited clients and international guest to Rosebank Winery to promote their Range of Custom Wood products.

1.Kelly & Grant Fowler (Budpac), Paul Rowland (Bestwood) 2. Hiroshi Naka, Todd Blackadder, Keiichi Hino, Nubuo Kikutake (Daiken NZ).

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3. Alex Reiche (Envirospec), Federico Roura (Daiken) 4. Miranda & Jason Telfer (Media works) 5. Roger Norman, Vicki Andrews (Vicki Andrews Design),Murray & Monique Turnbull (MF Turnbull Ltd)

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6. Gerry Thomson (Smith & Sons, Nth Cant), Shaun Martin (Daiken), Dave Hewett (Crusaders)

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Body Fix members and staff enjoyed the Christmas festive season at Cocopella restaurant at The Palms.

7. Shiro Tanaka (International Sales Manager), Jack Hino (Senior Executive Director), Manabu Kajikawa (Shareholder of Daiken Group)

8. Phillipa Dabner (Bodyfx), Murray Knowles & Barbara Meyer (Edward Gibbon) 9. Adene, Emma McDonald, Kelly Barnes 10. The Bodyfx Team 8

11. Carmel, Louise, Samantha, Mark & Jane Wyles

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14. Lyndsay Watson, Debbs Horton, Lorna Watson 15. Jenny & Jack Gallagher

12. Dion, Kerri, Jo (Bodyfx)

16. Paul Wallace (Paul Wallace European), Jack & Sarah Wallace

13. Mia Dobbs, Bernice & Matt Dobbs

17. Bolynda Glassey (Glassey Contracting), Scott & Tracy Banfield (Simply hair 4U) 11

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18. Kathryn Watson, James Maher (Homes by Parklane) 19. Claire & Glenn Coates, Joanna & Mark Pauletich (Southway Moving Ltd)

Obelisk held an evening to celebrate the opening of their new store in Tai Tapu

20. Glenn Hunt (Placement Painters), Sean Innes (Specialised Structures), Tom McLean (Builder) 21. Sam Broomhall (Thinkwater Lesston), Chris Wrathall, Tom Brownrigg, Richard Dryden Structures), Tom McLean (Builder) 14

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22. Jenny, Jack, Pam Gallagher, Jan Arnold

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A large crowd turned out to the Fight For Christchurch event at the CBS Arena. A number of closely fought fights had the crowd on the edge of their seats 23. Justine Wallace, Lee Hart and The Rock Girls 24. Jessica Amor, Ekow Quainoo.

25. Marshall & Carol Brown, Angela Bennett, Graeme Rose 26. Jackie and Garry Denise (Matson and Allen Real Estate) 23

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27. Jason McKenzie, Vanessa Puddy, Dean McKenzie 28. Bex Connell (Game on PT), Sharon (Producer Classic Hits), Josie O’Reilly (Lee Gar Gym) 29. Glen Rudhall (Armstrong Prestige), Tim Bennett, Craig Grant (Merivale Fresh Choice)

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30. Greg Brown, Steve Daniel (Amalgamated Builders)

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View these photos and more online at www.canterburytoday.co.nz

been seen

Images taken and supplied by Lynne Puddy-Greenwood, Events Editor.

Nicky Wagner (National MP) hosted the Birdseye view evening on the rebuild of Canterbury which was well attended by a number of Christchurch business women. The group of woman speakers gave an in-depth insight to what could be expected in the coming years ahead 31. Nicky Wagner, Martin Pfaff (Energy Products), Gaylene Barnes (Paua Productions) 36. Grant Borrie (Fulton Hogan), Lorraine McLeod, Vaughan Utteridge (Sport Canterbury), Ken Howat (Christchurch City Council)

32. Julia Klutz (Merivale Community Development), Kirsten Chambers (Chambers Communications) 33. Betty Shore (Richmond) Judy Entwistle, Judy Ashton (Merivale Chronicle)

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34. Emma Jones (Ronald McDonald House), Sandra Frame (Fletchers Ferrymead)

37. Jamie Deken (Sport Canterbury), Martin McGregor (Christchurch City Council), Colin Grant, Mike Coggan (Mainland Football) 38. Rebecca Lambert (Sport Canterbury), Neil Gow (The Elmwood Club), Julyan Falloon, Jo Trip (Sport Canterbury)

35. Helen Gibson, Judith Sutherland, Helen Gatonyi & Ali Brunei (Tenants Protection) 34

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Sport Canterbury held a stakeholder function at the new sand sports area at The Elmwood Club where everyone got to experience the various sports and activities on offer at this inner city beach

39. Glen Flyall (UC Education), Amy Eckersley (Canterbury Netball), Sally Small (Sport Canterbury), Mike Harvey (Canterbury Cricket) 40. Jimmy Sinclair (Bowls Canterbury), Sophie Vabulis, Anna Wong (Sport Canterbury), James Sagar (Bike NZ)

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41. Paul Dunn (YMCA), Bronwyn Anderson (Primary School Sport), Jenny Rose (Sport Canterbury), Anita Sutherland (Athletics Canterbury) 42. Aaron Webb (Sport Canterbury), Rosie Oliver (North Canterbury Sport and Rec Trust), Lee Golding (CRFU), Bruce Morton (Touch Canterbury) 43. Graeme Wells (Elmwood Bowling Club), Megan Harlick (Canterbury Basketball), Anna Galvin (Sport Canterbury), Lindsay Dowling (Fulton Hogan)

How to lift your net profit by 30 percent Motoring enthusiast David Thexton knows a rally driver will not successfully reach his destination without the help of a navigator, and he believes the same is true in business.

Thexton has developed a set of pace notes for business called the Thexton Armstrong Business Success Programme and through his business consultancy firm is now assisting businesses across New Zealand and Australia to become more successful and more profitable.

To develop the programme Thexton has drawn on his personal, extensive business experience. He has had a long and successful career in New Zealand creating and building the largest privately owned beverage company in the country, Rio Beverages Ltd.

To pass on his knowledge about how to grow a business, in 2005 he opened Thexton Consulting, offering high level consulting services to a wide range of businesses.

In 2009 Thexton partnered with Wayne Armstrong to form Thexton Armstrong and take the Business Success Programme (BSP), which he had developed and was using with his clients, to the Australasian marketplace.

The pair were also joined by award winning business coach Will Fulton, who has extensive experience in franchise development.

What Thexton believes sets Thexton Armstrong apart from other business consultancies, in addition to the Thexton Armstrong BSP, is that they are there for the long haul.

“We want to be a partner in the PHASE ONE - Strategic business, not a shareholder - to assist Business Planning (What businesses growing and succeeding over do you want to acheive?) the long term. Some consultancies offer short time advice, but we want to see Vision Development: Every Business the programme through and that may needs a destination/vision. Thexton take five years.

Armstrong helps the business owner set personal goals/vision and then the “A rally driver doesn’t allow his goals/vision for the business. navigator to go home halfway through a rally. They stay together until they Strategy Development: The roadmap to reach their destination. And so it is with help the business reach its destination/ Thexton Armstrong and our clients.” vision. This is a broad overview of the major strategies that will make any business a success.

Thexton started Rio Beverages in 1982 and during 20 years made seven acquisitions, formed a joint venture with Cerebos Greggs Ltd in 1997, and then in 2002 the company was sold to the Coca Cola Corporation. At the time, Rio had more than 300 staff and The Thexton Armstrong revenues in excess of $100 million. The Business Success Programme company had 16 brands and was the market leader in nearly all non-alcoholic The Thexton Armstrong Business Success beverage categories.

Programme provides a structured framework to transform any business, “However I learnt the hard way,” regardless of industry type and size. A Thexton says.

Thexton Armstrong consultant will work “While I succeeded in the long run, along with a business owner and their team to the way I made every imaginable mistake, create the best strategy for the business. but learnt from those mistakes and I wanted to pass on what I had learnt to other During Phase One and Two, the Thexton Armstrong consultant will assist in business owners. building the right Strategic Business “The scary fact is that three out of five Plan for the business. By harnessing the new businesses go broke before their fifth knowledge within the client company birthday - but you have to remember that and adding tools and resources all the big corporations across the globe first developed by Thexton Armstrong, they started as a small business,” Thexton says. create the best plan for a business.

Testimonial “It is very reassuring in this economic climate that a business consultant can show emotional attachment to our company and have genuine belief in our future prosperity.

“Since starting with Thexton Armstrong we have implemented strategic processes and

From Left: Wayne Armstrong, David Thexton and Will Fulton

policies that have enabled our company to be more organised, more efficient and produce a better profit margin through those strategies.

“The evolution of a business is a continual work in progress and I urge any business owner to seriously consider working with a Thexton Armstrong consultant.”

Peter, Marine Inflatables

PHASE THREE - Ongoing Performance Management Implementing the Strategic Business Plan: This includes maintaining the good work and continually improving.

Monthly Strategy Sessions: Implementing the tasks from the Strategic Business Plan to achieve the vision.

Monthly Management and Board Meetings: Reporting and measuring progress (if you can’t measure it, you can’t manage it).

Structure Development: The design of Growing the Business: If a business is the organisation - the resources required not growing - it is dying. to reach the vision, including plant, Maximising Profit & Value: Minimising equipment and people. profit leakage is an ongoing process.

Culture Development: Contented Additional Services: Extra activities to motivated people to drive the business supercharge a business. forward to achieve the vision.

PHASE TWO - Operational Business Development (How we are going to do this?)

Products and Services: What the business offers to customers and clients.

Discuss all the options available and choose the best ones.

Marketing and Sales: The activity of selling products or services to customers or clients.

Finances: The lifeblood of a business creation of forecasts and cashflows.

Systems and Processes: Essential to make things run smoothly and efficiently.

0800 843 986 admin@thextonarmstrong.co.nz

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