YOU ARE NOT ALONE

Every customer expects the supplier to focus its full attention on them throughout the whole cooperation process: from assistance in the choice of proper products to technical support when they are being used. We are happy to cooperate with the ever- -increasing number of customers who can benefit from the highest standards of cooperation set by MAEM.

MAEM is not only a manufacturer of spare parts supplied to thousands of ships every year. MAEM offers stability to its customers and cares for their needs. Making purchases from MAEM, our customers get under way together with us. We put particular emphasis on our business partners’ comfort at each stage of the cooperation. To this end, we constantly improve the sales and customer service process. Being an engineering and manufacturing company, MAEM believes that a key element of post-sale service cooperation is technical support provided to the users of its products.

MAEM Instructions

Cooperation with MAEM or one of its authorised distributors means that our business partners can feel fully safe. We are always within arm’s reach, ready to help quickly by answering any and all questions concerning the supplied products. We attach mounting instructions and useful guidelines on how to correctly install machine parts to each order sent to our customers.

MAEM Service

Sometimes spare parts themselves do not provide a solution to the problem. A separator, like any other technical equipment, is subject to wear and tear after running well for some time. The use of parts originating from a reliable source can extend the period of proper running of the machine, but the normal wear and tear process is inevitable and cannot be prevented. In this case, instead of wasting money and time, it is worth seeking a professional service. And such service is delivered by our service engineers who will provide a complete reconditioning of the separator or only the bowl.

There are also different reasons of incorrect performance or failures of separators which are beyond our control. A dedicated article on them will appear in the next issue of our Newsletter. In the meantime, we would just like to mention that our servicemen are always willing to diagnose and solve the problem.

Satisfaction Guaranteed

All MAEM parts carry warranty. For warranty periods of specific product groups, please visit www.maem.com. If any of our customers has any doubts concerning the parts delivered, our engineers are at their disposal and they finish work only when the customer is fully satisfied with the proposed solution. All these benefits come from being with MAEM.

We congratulate all MAEM customers on the best choice they have made: use of our parts. And we would like to warn those who use also components originating from other sources of the possible consequences of that. When brought into contact with products from an unreliable source, MAEM parts may be destroyed, thus damaging or stopping the whole machine. Use products from reliable suppliers only.

Thank You for Your Trust