Yello!
OUR COLLEAGUE MAGAZINE SUMMER 2021
Who wants to be a
ŹÁÄ;ÁÇƹÁʽ Hands up if you sorted more than a million items in 24 hours
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Employee of the Year: ß××æ æÚ× ý àÓÞ `_
Colleagues changing lives and how you can too
Ñáçä ×üáäæå ÚÓè× Ô××à æäçÞë áçæåæÓàÖÛàÙ
Scott Laird Vice President - Operations
Áæ å ÚÓäÖ æá Ô×ÞÛ×è× é× Óä× Ûà Âçà× ÓÞä×ÓÖë ¾äáß Ó ÔçåÛà×åå âáÛàæ áØ èÛ×é æÚ× ýäåæ ãçÓäæ×ä éÓå áçæåæÓàÖÛàÙ ÖäÛè×à Ôë ä×ÕáäÖ%Ôä×ÓÝÛàÙ èáÞçß×å Áà ßÓàë éÓëå Ûæ éÓå ÞÛÝ× Ó ÕáàæÛàçÓæÛáà áØ È×ÓÝ ÓàÖ éÚÛÞ× èáÞçß×å ä×ÖçÕ×Ö Øäáß áçä âä×%»ÚäÛåæßÓå Þ×è×Þå áè×äÓÞÞ åÚÛâß×àæå æÚäáçÙÚ áçä à×æéáäÝ é×ä× çâ åáß× d_´ ÕáßâÓä×Ö æá æÚ× ýäåæ ãçÓäæ×ä áØ a_a_ Ñáç ÖÛÖ Óà ÓßÓìÛàÙ ÜáÔ Ûà ÚÓàÖÞÛàÙ æÚÛå ÓàÖ áçä å×äèÛÕ× Þ×è×Þå áè×äÓÞÞ Øáä æÚ× ãçÓäæ×ä é×ä× áàÞë ßÓäÙÛàÓÞÞë Ô×ÚÛàÖ a_a_ å àçßÔ×äå »áàåÛÖ×äÛàÙ åçÕÚ Óà çâÞÛØæ Ûà èáÞçß× æÚÛå Ûå æäçÞë áçæåæÓàÖÛàÙ ÓàÖ Ùä×Óæ å×äèÛÕ× æá áçä Õçåæáß×äå Ñáç åÚáçÞÖ ÓÞÞ Ô× è×äë âäáçÖ áØ ëáçä ÛàÖÛèÛÖçÓÞ ÓàÖ æ×Óß ÕáàæäÛÔçæÛáà ( As One Together unstoppable.
‘… amazed by your passion to deliver excellence’ Can you believe we are already six months into our 2021 Üáçäà×ë ÌÚ×ë Öá åÓë æÛß× þÛ×å éÚ×à ëáç ä× ÚÓèÛàÙ Øçà Ûæ å Ô××à ØÓåæ%âÓÕ×Ö Ûæ å Ô××à ÕÚÓÞÞ×àÙÛàÙ ÓàÖ Ûæ ÕáàæÛàç×å æá âä×å×àæ áââáäæçàÛæÛ×å æÚÓæ é× ÚÓè× Ô××à é×ÞÞ âÞÓÕ×Ö æá æÓÝ× ÓÖèÓàæÓÙ× áØ Ççä ä×åçÞæå Øáä æÚ× ë×Óä æá ÖÓæ× Óä× àáæÚÛàÙ åÚáäæ áØ ýäåæ ÕÞÓåå ( ëáçä â×äØáäßÓàÕ× ÚÓå Ö×ÞÛè×ä×Ö b`´ ÙäáéæÚ æÚÓæ ÚÓå ÕáàæäÛÔçæ×Ö æá ä×ÕáäÖ%Ôä×ÓÝÛàÙ âäáýæå Á ÕáàæÛàç× æá Ô× ÓßÓì×Ö Ôë æÚ× áçæåæÓàÖÛàÙ ×üáäæ Ö×ÖÛÕÓæÛáà and Passion æÚÓæ áçä â×áâÞ× Ö×ßáàåæäÓæ× ×ÓÕÚ ÓàÖ ×è×äë ÖÓë æá Ö×ÞÛè×ä ÔáæÚ Õçåæáß×ä ÓàÖ å×äèÛÕ× ×êÕ×ÞÞ×àÕ× Ñáç åÚáçÞÖ ÓÞÞ Ø××Þ ÛàÕä×ÖÛÔÞë âäáçÖ áØ ëáçä ÕáàæäÛÔçæÛáà ( æÚÓàÝ you and enjoy the ride!
Thomas Martin Vice President - Sales
Recognising your hard work… and rewarding it
Sarah Maddox Vice President - HR
02 Yello!
Áæ ÚÓå Ô××à Óà ÛàÕä×ÖÛÔÞë Ôçåë åæÓäæ æá æÚ× ë×Óä Ûà ÓÞÞ Óä×Óå áØ æÚ× ÔçåÛà×åå ÓàÖ é× Óä× ÓÕçæ×Þë ÓéÓä× áØ æÚ× Passion ÕáßßÛæß×àæ ÓàÖ ä×åÛÞÛ×àÕ× åÚáéà Ôë áçä â×áâÞ× Ï× Ýàáé Ûæ å Ô××à æáçÙÚ ÕáâÛàÙ éÛæÚ ä×ÕáäÖ%Ôä×ÓÝÛàÙ èáÞçß×å ÓàÖ æÚÓæ Óæ æÛß×å æÚ× âä×ååçä× ÚÓå Ô××à áà ( Ôçæ é× ÚÓè× å××à åáß× ØÓàæÓåæÛÕ æ×Óß ×üáäæå éÚ×ä× ëáç ÚÓè× Õáß× æáÙ×æÚ×ä As One with a real Can Do ÓææÛæçÖ× Áà ä×ÕáÙàÛæÛáà áØ æÚÛå ÓàÖ Ûà ÞÛà× éÛæÚ áçä ½ßâÞáë×× ÇâÛàÛáà Ëçäè×ë *½ÇË+ ÓÕæÛáà âÞÓà ( é× Óä× ä×èÛ×éÛàÙ áçä Ê×éÓäÖ ÓàÖ Ê×ÕáÙàÛæÛáà áü×äÛàÙ æá ÙÛè× ëáç Ó Ô×ææ×ä ÓàÖ ßáä× ä×éÓäÖÛàÙ âÓÕÝÓÙ× ÏáäÝ Ûå åæÛÞÞ çàÖ×äéÓë Ôçæ åáß× áØ æÚ× æÚÛàÙå é× ÚÓè× ÛàæäáÖçÕ×Ö åá ØÓä ÛàÕÞçÖ× ÔÛåÕçÛæå Øáä As One Ï××Ý ÕÚáÕáÞÓæ× ×ÙÙå Óæ ½Óåæ×ä ä×ßáæ× éáäÝ×ä ÙááÖë Ôáê×å ÔÓÔë ÔÓåÝ×æå â×äåáàÓÞÛå×Ö éÓæ×ä ÔáææÞ×å Øáä áçä áâ×äÓæÛáàÓÞ ÕáÞÞ×ÓÙç×å ÓàÖ áçä è×äë áéà Ñ×ÞÞá ÅÛÞÞÛáàÓÛä×å »ÞçÔ ¹àÖ æÚ×ä× Ûå ßçÕÚ ßáä× æá Õáß× Óå ëáç éÛÞÞ å×× áà âÓÙ×å e f ÓàÖ g éÛæÚ Ó à×é ½ßâÞáë×× áØ æÚ× ÅáàæÚ ÉçÓäæ×ä ÓàÖ Ñ×Óä åÕÚ×ß× æÚ× ÞÓçàÕÚ áØ áçä ÈäÛÖ× Ûà Ççä È×áâÞ× ÞáàÙ å×äèÛÕ× ÓéÓäÖå ÖÛàà×ä ÓàÖ ßÓàë ßáä× ×êÕÛæÛàÙ ÛàÛæÛÓæÛè×å
Contents
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04
Welcome H
i everyone By the time you read this we’ll hopefully be entering more settled times in the UK, so thank you for your continued support in adhering to the ever-changing working practices that are helping to keep us all safe, because that remains our priority. ¼ÀÄ ÈÓäÕ×Þ Íà ÚÓÖ Óà ×êæä×ß×Þë åçÕÕ×ååØçÞ ý äåæ quarter. All of our businesses – parcels, mail and digital – performed well and above budget expectations. Thank you all for your continued Passion, commitment and Can Do attitude in delivering such high-quality standards for our customers. This edition of Yello! really does demonstrate the huge Óßáçàæ áØ ×ü áäæ ÓàÖ ÕáßßÛæß×àæ Ûà áçä ÔçåÛà×åå Óæ present. All of our colleagues and their teams are really pulling together As One. The stories are hugely uplifting and make me feel very proud of everything we do in supporting our people, our customers and the communities in which we work.
Peter Fuller, CEO
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04 Double bubble joy
There must be something in the water… meet the same-site, same-day dads.
05 We’ve got mail…
… loads of it, to be precise, but no job’s too big for one of our record-breaking sites.
06 Star treatment
Say hello to our 10 Employee áØ æÚ× Ñ×Óä ý àÓÞÛåæå ÓàÖ ý àÖ áçæ how you could be one next year.
10 ÅÓÝ× Ó ÖÛü ×ä×àÕ×
Meet the people putting others ý äåæ ÓàÖ ý àÖ áçæ éÚ×ä× your Payroll Lottery Charity money goes.
12 Flying high
Balloon boss: DHL is a key part of our team.
13 Million dollar woman Put your hands together for Sally. She’s keeping our customers happy.
14 ËÛæ× ØáÕçå
Bigger, better and more ×ÿ ÕÛ×àæ æÚ× ËÚ×ÿ ×ÞÖ åÛæ× æÚÓæ å added steel to its workload.
15 DHL’s Milk Tray man The driver who stopped at nothing to make his delivery… two miles out at sea.
16 Value driven
Discover why the four pillars matter.
20 Competition
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Win the latest Sony in-ear headphones.
QR codes Don’t forget! Whenever you see a QR code, scan it with your smartphone camera app to view additional content or videos here and online.
Please recycle this magazine responsibly
Payroll Lottery winners The Payroll Lottery is just £2 a month to enter, with half of your contribution going to the monthly winner and the other half to charity.
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To be in with a chance to win, email Payroll_ecsuk@dhl.com with your name, location and payroll number.
Congratulations to our Payroll Lottery winners: March: Darren Jones – Runcorn Days – £554 April: Alex Walker – Bristol Nights – £561 May: Natalie Cumberlidge – Ryton – £572
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or scan here
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Yello!
03
Who’s the daddy? *Þ×Øæ+ ¼ÓèÛÖ éÛæÚ ½řÙÚÓà ÃÓæäÛàÓ ÓàÖ ¿äÓàÖÓ ¼×× ÓàÖ *äÛÙÚæ+ ¼×Óà éÛæÚ ÃäëåæÞ× ½èÓ%ÈÓÛÙ× ÓàÖ ÔÛÙ ÔäáæÚ×ä ½ÞÛ
Extra special deliveries T
here must be something in the water at one of our sites, where two colleagues celebrated their part in a mini baby-boom… on the same day. But Operations Supervisor David Johnston and Driver Dean McLaughlin admitted it might have had more to do with lockdown than any special properties at their Northern Ireland site. Our Belfast site handles an average 6,500 drops a day, but General Manager Brian Murray says the deliveries of David’s son Eóghan and Dean’s daughter Eva-Paige were the icing on the cake. Dean and his partner Krystle, who live in the beautiful Game of Thrones countryside near the Giant’s Causeway, é×ä× æÚ× ý äåæ æá é×ÞÕáß× æÚ×Ûä å×ÕáàÖ child, a healthy 7lb 11 girl, at 6.50am. Then it was the turn of David and his âÓäæà×ä ÃÓæäÛàÓ éÚáå× ý äåæ ÕÚÛÞÖ ½řÙÚÓà
arrived just before 10pm weighing in at 7lb 1 after a slow labour gave him the chance to dash from the site to home.
Exhausted
The new arrival means David’s nickname has been promoted to Daddy Dee and his father, also David and also a Driver at the site, is now Granda Dee. “We only have a crew of 14 but lots of
“There were a few ÜáÝ×å þ ëÛàÙ ÓäáçàÖ Ôçæ ×è×äëáà× éÓå ä×ÓÞÞë æÚäÛÞÞ×Ö # Brian Murray General Manager – Newtownabbey
TAKE YOUR TABLETS! Pair win tech boost for As One Week entries RIGHT FIRST TIME "¾ÛàÓàÕ× Ô×à×ý æå Ûßß×àå×Þë Øäáß Ù×ææÛàÙ Ûæ Right First Time. Many times if an output is incorrect it needs to be redone, which doubles the task. Also, if an output is Right First Time and sent out to the business this ÛàåæÛÞå æäçåæ Ûà áçä ý àÓàÕÛÓÞ àçßÔ×äå # Luke Skinner, ¾ÛàÓàÕ× ºçåÛà×åå »áàæäáÞÞ×ä Êëæáà À×ÓÖ Çÿ Õ×
04 Yello!
Drivers so the chances of two of us having babies on the same day was pretty slim. It probably has more to do with lockdown than anything else,” says David, who used to be known as Wee Dee until the birth. “Dean and I have had a chat and compared notes about how exhausted we both are. “There have been a few sleepless nights but Eóghan is just perfect really.” ¼ÓèÛÖ áà× áØ æÚ× ý àÓÞ `_ ½ßâÞáë×× of the Year nominees, adds: “I’d really love to win that award but no matter what happens, I’m already a winner with the birth of Eóghan.” Dean, who covers the whole of Northern Ireland, jokes: “We agreed the TV must have been rubbish that day. Eva-Paige is our second child as we also have a four-year-old son Eli, but it’s no less tiring.”
PASSION “Working in this industry for 21 years, I’ve learned that Passion is the key – your heart has to be in this line of work to produce the best outcome for customers and for yourself. “I always aim to be the best I can be and deliver the best service. I’ve brought queries home and called sites after hours to ensure collections and deliveries are made and then called the customer to inform them. Passion is to love the job you do and feel proud of what you’ve achieved.” Rachel Hartley, Account Executive, Print Logistics, Leeds
SORTED!
We did it! Record-breakers work round the clock to join the Yello! Millionaires Club
F
lexibility, teamwork, Passion and a competitive edge were the crucial ingredients as one of our teams worked night and day to smash through the million mark. The Runcorn record-breakers became only the second sort centre in the business’ history to sort a million letters in 24 hours… or 1,008,504 to be precise. With a team of 15, including Regional Sortation Manager Danielle Easton, they are ÕÞÓÛßÛàÙ æá Ô× æÚ× ßáåæ Õáåæ%×ÿ ÕÛ×àæ ×è×ä Not bad considering just two years ago the Cheshire site – one of three DHL mail centres alongside Ryton and Leeds – were averaging 300,000 a day.
Flexible and brilliant
Danielle hailed the Passion and Can Do attitude of her team for the landmark achievement: “We started by trying to hit half a million and then 750,000 a day and then we thought, ‘Let’s go for the million.’ It was a massive thrill when we did it.” While she admits it’s not a feat they could repeat every day, she says they were so thrilled with the achievement, they’re now eyeing a new weekly record. “A million letters sorted in a day isn’t sustainable long term. It took a massive
1M
"Áæ éÓå Ó ÚçßçàÙáçå ×ü áäæ ¹å volume built we decided to go Øáä Ûæ ½è×äëáà× éÓå Úëâ×Ö çâ Ï× åæÓäæ×Ö Óæ `a _`Óß ÓàÖ ÖÛÖ Ó Õáçàæ Óæ `` dfâß ½è×äëáà× éÓå áà æÚ× ÔÓÞÞ ¹å Çà× æ×Óß Ô×ÕÓçå× é× éÓàæ×Ö æá Öá Ûæ Øáä ¼ÓàÛ×ÞÞ× # Star performers The Yello! award ×ü áäæ Øäáß æÚ× æ×Óß éÚá é×ä× æáæÓÞÞë þ ×êÛÔÞ× ÓàÖ ÕÚÓàÙ×Ö æÚ×Ûä åÚÛØæ âÓææ×äàå to get us over the line,” says Danielle. “Everything fed down from the Supervisors and I was checking the reports from the two machines æá å×× æÚ× ý Ùçä×å Ô×ÕÓçå× é× had to hit 25,000 an hour on each to hit the target.” By encouraging a fun Machine 1 v Machine 2 contest, the two teams of åáäæ×äå ( éÚÛÕÚ ÛàÕÞçÖ×Ö Ó áà×%áü àÛÙÚæ shift – managed to hit a million just 10 minutes before midnight. Danielle adds: “Some of the team agreed to join a night shift that they’d never worked before and they were ÔäÛÞÞÛÓàæ Áæ éÓå åçÕÚ Ó Ùä×Óæ æ×Óß ×ü áäæ “Next we’re going for six million in a week… but not straightaway!”
Michael Easton – Back Shift Supervisor
“This is a truly âÚ×àáß×àÓÞ ×ü áäæ which shows the Ô×à×ý æå áØ éáäÝÛàÙ ¹å Çà× ÌÚÓàÝå æá ÓÞÞ Øáä æÚ×Ûä áçæåæÓàÖÛàÙ commitment, support, ÓàÖ æÚ× þ ×êÛÔÛÞÛæë áØ æÚáå× ßáèÛàÙ áàæá æÚ× àÛÙÚæ åÚÛØæ Óæ short notice. "ÌÚ×ë åÚáçÞÖ ÓÞÞ æÓÝ× Ó Ôáé and be very proud of the fact that Ö×åâÛæ× ßÓÜáä ÕÚÓÞÞ×àÙ×å æÚ×ë ÚÓè× Ö×ÞÛè×ä×Ö å×äèÛÕ× ×êÕ×ÞÞ×àÕ× for our customers at the same æÛß× Óå Ý××âÛàÙ áçä åæÓü åÓØ× # Tony Drew, Head of Sortation
Yello!
05
! r e n n wi
Every one is a
The nominations are in for Employee of the Year
I
t’s been a tough process, but the ÜçÖÙ×å ÚÓè× ý àÓÞÞë éÚÛææÞ×Ö Öáéà æÚ× àáßÛàÓæÛáàå æá Ó åÚáäæÞÛåæ áØ `_ Øáä æÚÛå ë×Óä å âä×åæÛÙÛáçå ¼ÀÄ ÈÓäÕ×Þ Íà ÓààçÓÞ ÓéÓäÖ ÌÚ× àáßÛà××å Ø×Óæçä× ÕáÞÞ×ÓÙç×å éÚá ÞÛè× æÚ× èÓÞç×å áØ Passion, Can Do Attitude, As One and Right First Time, ÔáæÚ Ûà ÓàÖ áçæ áØ éáäÝ Sarah Maddox, Vice President – HR, åÓëå "ÌÚÛå Ûå Ó â××ä%æá%â××ä àáßÛàÓæÛáà âäáÕ×åå ÓàÖ é× é×ä× ÛàçàÖÓæ×Ö éÛæÚ ×àæäÛ×å éÚÛÕÚ åÚáéå Üçåæ Úáé âÓååÛáàÓæ× áçä â×áâÞ× Óä× ÓÔáçæ ä×ÕáÙàÛåÛàÙ ×ÓÕÚ áæÚ×äå Ùä×Óæ éáäÝ "ÌÚÓæ Ûå æÚ× åÛÙà áØ Ó Ùä×Óæ æ×Óß ×æÚÛÕ éÚ×ä× â×áâÞ× Óä× ÕáßØáäæÓÔÞ× ×àáçÙÚ æá æçäà æÚ× åâáæÞÛÙÚæ áà æÚ× áæÚ×ä âÓäæå áØ æÚ×Ûä æ×Óß ÓàÖ åÓë ÌÚÓàÝå Á ÕáçÞÖà æ ÚÓè× Öáà× Ûæ éÛæÚáçæ ëáç #
New approach
TIME WITH DHL: c ë×Óäå YOUR ROLE: Á Õä×Óæ× ÓàÖ ßÓÛàæÓÛà ÔÓÕÝ áÿ Õ× åáØæéÓä× ÓàÖ ßáÔÛÞ× Óââå Øáä áçä ÖäÛè×äå ÓàÖ éÓä×Úáçå× åæÓü UNUSUAL FACT: Á âäáâáå×Ö æá ßë éÛØ× áà Ó æáçä áØ ¼áäå×æ ÅáàÝ×ë ÏáäÞÖ WORK MOTTO: ÁØ åáß×æÚÛàÙ Ûåà æ äÛÙÚæ ý ê Ûæ åááà×ä äÓæÚ×ä æÚÓà ÞÓæ×ä WHY I LOVE DHL: º×ÛàÙ âÓäæ áØ Ó ÙÞáÔÓÞ ÔäÓàÖ æÚÓæ å ßÓÝÛàÙ åæäÛÖ×å æá Ô× Ô×ææ×ä Øáä Ûæå×ÞØ Ûæå ×ßâÞáë××å ÓàÖ æÚ× âÞÓà×æ
ÌÚ× `_ àáßÛà××å Øáä æÚ× ßÓÛà âäÛì× éÛÞÞ Ô× æä×Óæ×Ö æá Óà áè×äàÛÙÚæ åæÓë éÛæÚ Ó Ùç×åæ Óæ æÚ× ÞçêçäÛáçå »ááßÔ× ¹ÔÔ×ë à×Óä Êëæáà Óå âÓäæ áØ æÚ× æéá%ÖÓë Õ×Þ×ÔäÓæÛáàå Ûà Ë×âæ×ßÔ×ä
NAME: Sara Dias JOB TITLE AND LOCATION: Platform Inductor, Ryton
And the roll call of honour is…
TIME WITH DHL: e ë×Óäå YOUR ROLE: ÈÞÓæØáäß ÁàÖçÕæáä UNUSUAL FACT: Áà ßë åâÓä× æÛß× Á Þáè× æá åÛàÙ ÓàÖ ÖÓàÕ× WORK MOTTO: º× ß×æÛÕçÞáçå ÓÞéÓëå ý àÛåÚ éÚÓæ ëáç åæÓäæ ÓàÖ ßÓÝ× åçä× ëáç Þ×Óè× ëáçä Óä×Ó ÕÞ×Óà WHY I LOVE DHL: Åë ÖÛä×Õæ ßÓàÓÙ×ß×àæ ÓàÖ æÚ× éÓë æÚ×ë æä×Óæ ß× Ûå æÚ× Ô×åæ Ûæ ÚÓå ×è×ä Ô××à Á ß è×äë Ö×ÖÛÕÓæ×Ö æá ßë ÜáÔ ÓàÖ ÓÞéÓëå ÙÛè× `__´ ×è×äë ÖÓë Á ÓÞéÓëå éÓàæ æá Öá ßë Ô×åæ ÓàÖ Á Óß ä×ÓÞÞë ÚÓââë æÚÓæ Á ÚÓè× Ô××à ä×éÓäÖ×Ö Øáä æÚÓæ
JUST FOR FUN: Can you ý àÖ æÚ× çàçåçÓÞ ØÓÕæå À×ä× Óä× åáß× âÛÕæçä× ÕÞç×å æá Ú×Þâ
06 Yello!
NAME: Martin Burn JOB TITLE AND LOCATION: Software Developer, Ryton
NAME: Rebecca Rowley JOB TITLE AND LOCATION: Mail Business Controller, Ryton Finance
TIME WITH DHL: a ë×Óäå YOUR ROLE: ¹àÓÞëåÛàÙ ä×ÕáàÕÛÞÛàÙ ÓàÖ ÕáàæäáÞÞÛàÙ Õáåæå Øáä áçæÙáÛàÙ ßÓÛÞ UNUSUAL FACT: Á Ý××â äÓæå WORK MOTTO: Å×Óåçä× æéÛÕ× Õçæ áàÕ× Right First Time WHY I LOVE DHL: ÌÚ× â×áâÞ× Óä× ÓÞÞ åá ØäÛ×àÖÞë ÓàÖ ÚÓââë æá åÚÓä× æÚ×Ûä ÝàáéÞ×ÖÙ× ÓàÖ ×êâ×äÛ×àÕ× éÛæÚ ëáç ÌÚÓæ ÚÓå ÙÛè×à ß× Óà çàÖ×äåæÓàÖÛàÙ áØ æÚ× éÚáÞ× áâ×äÓæÛáà éÚÛÕÚ Ûà æçäà ÚÓå Ú×Þâ×Ö ß× éáäÝ áà âäáÕ×åå Ûßâäáè×ß×àæå
NAME: Jon Peill JOB TITLE AND LOCATION: Senior Customer Service Advisor, Milton Keynes TIME WITH DHL: d ë×Óäå YOUR ROLE: Á Ú×Þâ ßë Ì×Óß Ä×ÓÖ×ä ßÓàÓÙ× Ó æ×Óß áØ ¹ÖèÛåáäå ÓàÖ Óß æÚ× ý äåæ âáÛàæ áØ ×åÕÓÞÓæÛáà Øáä Ûàæ×äàÓÞ ÓàÖ ×êæ×äàÓÞ Õçåæáß×äå UNUSUAL FACT: Á Ùáæ âÓÛÖ æá éÓæÕÚ ÓÞÞ áØ æÚ× a_`a ÇÞëßâÛÕå ÞÛè× WORK MOTTO: Áæ Ûå éÚÓæ Ûæ Ûå WHY I LOVE DHL: º×ÕÓçå× Ûæ å Ó ÞÓäÙ× ÕáßâÓàë ØçÞÞ áØ ØäÛ×àÖå æÚÓæ ÚÓå åçââáäæ×Ö çå ÓÞÞ ÖçäÛàÙ æÚ× âÓàÖ×ßÛÕ
NAME: David Johnston JOB TITLE AND LOCATION: Operations Supervisor, Belfast TIME WITH DHL: 3 years YOUR ROLE: To oversee and manage the daily inner workings of the operation here at Belfast, where I’ve been a key member of the team since we opened in April 2018. UNUSUAL FACT: I once held a junior All Ireland kickboxing title. WORK MOTTO: Stay positive, work hard, make it happen. WHY I LOVE DHL: The challenging environment helps to keep me focused and motivated, and every day Ûå ÖÛü ×ä×àæ ÌÚÓæ ÓàÖ æÚ× å×àå× áØ achievement and reward that comes from a job role that demands a high level of hard work which I always try to maintain, make it rewarding.
NAME: David Hartshorn JOB TITLE AND LOCATION: HGV Bulk Driver, Medway TIME WITH DHL: 8 years YOUR ROLE: Everything, HGV driving, clearing up, mending things, forklift duties and anything to help DHL ‘Rock n Roll’. UNUSUAL FACT: I like toilet seats to always be up. YOUR WORK MOTTO: Do the best you can every day. WHY I LOVE DHL: It’s a nice place æá éáäÝ Á ÞÛÝ× ÓÞÞ æÚ× åæÓü ÓàÖ Á è× been looked after since day one. When I stop working, if there’s downtime I always try to make the place look as tidy as possible without being told or asked.
NAME: Sian Allen JOB TITLE AND LOCATION: HR Business Partner, Êëæáà À×ÓÖ Çÿ Õ× NAME: Claire Webster JOB TITLE AND LOCATION: Backshift Supervisor, Leicester TIME WITH DHL: 13 years YOUR ROLE: Collections Supervisor and making sure deliveries are completed. UNUSUAL FACT: I’m a weird eater. I don’t like food touching and only like ×àáçÙÚ ÙäÓèë æá ý ÞÞ Ó ÑáäÝåÚÛä× ÈçÖ ( otherwise it’s too wet. WORK MOTTO: Treat and speak to others as you want to be treated and spoken to. Don’t ask someone to do Ó ÜáÔ ëáç Öáà æ Ýàáé Úáé æá Öá ý äåæ WHY I LOVE DHL: Every day has ÖÛü ×ä×àæ Óåâ×Õæå æá Ûæ ÓàÖ æÚ× camaraderie of the team. Recently, I had to cover the Administrator over Peak as well as doing my own work and the team was absolutely brilliant.
NAME: Yves Muhire JOB TITLE AND LOCATION: Night Manager, Bristol depot (Night Supervisor when nominated) TIME WITH DHL: 14 years YOUR ROLE: As Night Supervisor, I supervised the Bristol Mini Hub operations and inbound parcels’ sort. UNUSUAL FACT: Á è× ÞÛè×Ö Ûà ý è× countries (in UK from 2006). WORK MOTTO: I know when my shift åæÓäæå Ôçæ àáæ éÚ×à Ûæ éÛÞÞ ý àÛåÚ WHY I LOVE DHL: DHL is “an employee-focused” company that’s investing in us and does the best for us to feel valued. That makes me and my team want to carry on to get the work done on even the busiest nights.
TIME WITH DHL: 8 years 4 months YOUR ROLE: To provide HR advice and a support service to managers and employees. UNUSUAL FACT: When I was a toddler my mum entered me into a baby photograph competition. I won and was Miss Pears Soap Plymouth. The prize? A year’s supply of Pears soap! WORK MOTTO: Self-belief and hard work will always earn you success. WHY I LOVE DHL: Because of the people I work with and support, it makes coming to work every day a pleasure.
NAME: Shaun Bate JOB TITLE AND LOCATION: Senior Client Support Executive, Ryton TIME WITH DHL: 5 years YOUR ROLE: Gathering customer requirements and managing them through the onboarding process. UNUSUAL FACT: I’ve fenced at an international competition. WORK MOTTO: Fail, learn, adapt. WHY I LOVE DHL: I’ve worked on âäáÜ×Õæå Ûà ßÓàë ÖÛü ×ä×àæ Óä×Óå éÛæÚ ßÓàë ÖÛü ×ä×àæ â×áâÞ× ÌÚäáçÙÚ ÓÞÞ the challenges of the last year, I’ve adapted and got involved in tasks I wouldn’t normally be involved in to build strong working relationships with key accounts, but it’s always Ó æ×Óß ×ü áäæ ÓàÖ Á Þáè× æÚÓæ
Turn the page æá ý àÖ áçæ Úáé Employee of the Year is changing
… because we wanted your incredible work to be recognised more often ÕáàæÛàç×Ö
Yello!
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shine Your chance to
Don’t worry if you missed out on this year’s awards… we’re making it even easier to spread the love
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very day YOU, the people in our teams across the business around the UK, are ßÓÝÛàÙ Ó ÖÛü ×ä×àÕ× éÛæÚ ÔáæÚ åßÓÞÞ ÓàÖ ÔÛÙ ÓÕæå áØ æ×ÓßéáäÝ ÓàÖ ÝÛàÖà×åå æÚÓæ set us apart from our competitors. Ëá é× éÓàæ×Ö æá Õ×Þ×ÔäÓæ× æÚáå× Ó ÞÛææÞ× more often. Lesley Hancock, Engagement and Reward Manager, (above) says: “Instead áØ éÓÛæÛàÙ Øáä Óà ÓààçÓÞ ×è×àæ é× æÚáçÙÚæ Ûæ éÓå ÛßâáäæÓàæ æá ÔçÛÞÖ Ó ØäÓß×éáäÝ éÚ×ä× é× ÕÓà åâáæÞÛÙÚæ åáß× áØ æÚ× Ùä×Óæ éáäÝ áçä æ×Óßå Óä× ÖáÛàÙ ×è×äë ßáàæÚ # ¾äáß ÂçÞë é× éÛÞÞ Ô× ÓåÝÛàÙ ËÛæ× ÓàÖ Line Managers to nominate a member of their team as Employee of the Month. Ëáß×áà× éÚá ×âÛæáßÛå×å æÚ× è×äë Ô×åæ Ûà Can Do attitude, Passion, has an As One approach to the job and daily dedication to getting it Right First Time. ½ÓÕÚ àáßÛà×× éÛÞÞ éÛà Äáè×aËÚáâ vouchers and join colleagues in an
08 Yello!
½ßâÞáë×× áØ æÚ× ÉçÓäæ×ä âááÞ Øäáß éÚÛÕÚ `_ éÛàà×äå éÛÞÞ Ùá ØáäéÓäÖ Ûàæá æÚ× âááÞ for Employee of the Year, resulting in 40 ý àÓÞÛåæå Ô×Øáä× æÚ× ÜçÖÙ×å éÚÛææÞ× æÚ×ß Öáéà æá Ó ý àÓÞ `_ éÚá Ùá æÚäáçÙÚ æá æÚ× Employee of the Year celebration. “We felt that because people are doing ÕáàåÛåæ×àæÞë ÙááÖ éáäÝ ÓÞÞ ë×Óä äáçàÖ Ûæ éÓå Ó åÚÓß× æá áàÞë Õ×Þ×ÔäÓæ× Ûæ áàÕ× Ó ë×Óä ÌÚÛå Ûå Ó ØÓä ßáä× ÕáàåÛåæ×àæ éÓë áØ turning the spotlight on some of the great æÚÛàÙå ëáç Óä× ÓÞÞ ÖáÛàÙ # åÓëå Ä×åÞ×ë ÌÚ× à×é ØáäßÓæ éÛÞÞ ß×Óà ×è×äëáà× Ûà ×è×äë Ö×âÓäæß×àæ ÚÓå Ó ÕÚÓàÕ× æá åÚáé one or all of their credentials to the judges and the rest of the business. Ä×åÞ×ë ÓÖÖå "ÂçÖÙÛàÙ éÛÞÞ Ô× ÚÓäÖ because all our people go the extra mile ÓàÖ åÚáé æÚáå× èÓÞç×å Ôçæ é× éÛÞÞ Ô× able to turn the spotlight on some smaller Ôçæ àá Þ×åå éáäæÚë ÓÕæå áØ æ×ÓßéáäÝ æÚÓæ æëâÛØë éÚÓæ é× Öá #
AND THAT’S NOT ALL… Here are a few other things to look out for later this year
LONG SERVICE DINNER ¹ à×é ×è×àæ æÚÓæ éÛÞÞ ÔäÛàÙ æáÙ×æÚ×ä ×ßâÞáë××å éÚá ÚÓè× ÓÕÚÛ×è×Ö ad ë×Óäå áä ßáä× å×äèÛÕ× More than 40 of our most loyal employees have been invited to æÚ× ÇÕæáÔ×ä ×è×àæ éÚÛÕÚ éÛÞÞ Ô× hosted by Peter Fuller and the Executive team. Æ×êæ ë×Óä é× ÞÞ Ô× ÛàèÛæÛàÙ â×áâÞ× éÛæÚ å×äèÛÕ× Ô×æé××à a_ ÓàÖ ad ë×Óäå áä Ó ßÛÞ×åæáà× ÓÔáè× ad ë×Óäå Ûà éÚÓæ éÛÞÞ Ô×Õáß× Óà annual event. ¿ÇÇ¼Ñ º¹¿ËBºÇÐ½Ë Áæ å Ô××à æáçÙÚ ÛØ ëáç è× Ô××à ä×ßáæ× éáäÝÛàÙ Øáä æÚ× âÓåæ `a ßáàæÚå åá é× è× å×àæ Ó ÙááÖë box containing a àáæ×ÔááÝ Üáææ×ä âÓÖ éÓæ×ä ÔáææÞ× ÓàÖ Ó Ø×é áæÚ×ä æÚÛàÙå æá ÔäÛÙÚæ×à çâ ëáçä Úáß× éáäÝåâÓÕ× BABY HAMPERS If you or your âÓäæà×ä Ô×Õáß× à×é âÓä×àæå ÞááÝ áçæ Øáä Ó åßÓÞÞ ÙÛØæ æÚÓæ éÛÞÞ Ô× Ú×ÓÖÛàÙ ëáçä éÓë PARCEL PERKS Coming soon! The launch of a one-stop-shop that éÛÞÞ Þ×æ ëáç ÓÕÕ×åå Ó éÛÖ× äÓàÙ× áØ ÛàØáäßÓæÛáà ÖÛåÕáçàæå áü ×äå åçââáäæ ÓàÖ Ô×à×ý æå Óå é×ÞÞ Óå ÛàØáäßÓæÛáà ÓÔáçæ policies, procedures, pensions, ÓàÖ ý àÓàÕÛÓÞ ÓÖèÛÕ× Øäáß selected partners. ÌÚ×ä× éÛÞÞ ÓÞåá Ô× æÛâå æá help maintain your health ÓàÖ é×ÞÞÔ×ÛàÙ ÓàÖ Øáä éÚ×à ëáç à××Ö Ûæ ÓÕÕ×åå æá our Employee Assistance Programme (EAP).
Tea, anyone?
There’s nothing quite like a cuppa for bringing people together… so the biccies were on us
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“Great things in business are never done by one person. They are done by a team because a Ú×ÓÞæÚë æ×Óß âäáèÛÖ×å Ô×à×ý æå for us all to produce the best service and a happy place to work. Working as a team can be challenging but rewarding. It builds skills, reduces stress and boosts performance.” Rachel Hartley – Account Executive, Leeds
hen you’ve all worked together to deliver and collect more than three billion mail items and 50 million parcels a ë×Óä ëáç Ö×ý àÛæ×Þë Ö×å×äè× Ó Ôä×é The tasty treats delivered to our people were sent as part of As One Week, and they certainly encouraged you to take a Ôä×ÓÝ ÓàÖ Ù×æ æÚ× Ý×ææÞ× áà HR Advisor, Engagement and Reward, Dawn Deeley, says: “We wanted to make a simple gesture to bring our teams who have worked so hard through lockdown even closer together As One # The campaign and competition was a major hit with lots of people sending in their pictures showing just what being âÓäæ áØ Ó æ×Óß ß×Óàå æá æÚ×ß Here are their pictures and a couple of the winning As One ×àæäÛ×å
“Everyone gets involved to ensure the operation comes together. From managers to part-time Warehouse Operative workers, we all go the extra mile which makes managing this extended family easier. The team ensures we succeed. Alone we can achieve nothing, but together we can achieve anything.” Mark Hughes – Operations Manager, Glasgow
Yello!
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Making a
change
Charity begins at DHL and now it’s even easier to help
Fancy dress fun lifts the mood
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Mark wins burpee battle for gym buddy
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Ú× ýàÓÞ ßáàæÚ áØ ÞáÕÝÖáéà æçäà×Ö áçæ æá Ô× Óà çâ%ÓàÖ% Öáéà ÓüÓÛä Øáä ýæà×åå ØÓà Mark Dixon. The 52-year-old jumped, stood and squatted his way through 3,000 burpees in April after he was inspired to raise money for the Bone Cancer Research Trust by a gym friend. “Five years ago I was nearly 25 stone but thanks to some hard work I lost seven stone and made some good friends at the gym along the way,” says 6ft 6in tall Mark. “One of them ÚÓÖ ÞçàÙ ÕÓàÕ×ä ÓàÖ Ú× å åæÛÞÞ Ú×ä× ÓàÖ ýÙÚæÛàÙ æÚÓàÝå æá medical research, although it has now spread to his bones.” Mark, Regional Loss Prevention Manager for the Midlands, set himself a gruelling challenge to raise money for the charity and was joined by partner Lisa. He says: “Burpees are demanding and hard work but living with cancer is harder. They’re tough on the shoulders and hands but when it really hurt, I thought about the pain that people not so fortunate are going through.” Colleagues from DHL helped Mark and Lisa raise £700.
10 Yello!
nun, a convict and a mysterious lady in black helped lighten the mood and raise thousands of pounds for a good cause. Even a Grease tribute pair got in on the act as colleagues at our Basildon site joined the fancy dress fun to raise cash for mental health charity MIND. Site Manager Phil Brown says: “People were saying they were a bit low because of lockdown, not seeing their families and the monotony of it all so we decided to brighten things up a bit.” Strict health and safety regulations meant the lady in black had to stay away from machinery because of ‘her’ wired dress and the werewolf driver had to leave his mask in the cab on deliveries. But customers across the county were so thrilled with the idea that brought colour to their day, they chipped in to the Just Giving appeal. Phil, AKA Ronald McDonald, adds: “I went down to the ÞáÕÓÞ ÅÕ¼áàÓÞÖ å ( æÚ× åæÓü ÓàÖ Õçåæáß×äå æÚ×ä× Þáè×Ö it and scanned a 3D-barcode to donate.” The day raised £2,000 with the help of the DHL Foundation Match It scheme, with plans already afoot for a Halloween event.
Our new charities If you did the Payroll Lottery last year, you helped us raise almost £6,000 for charity! Ìá Ú×Þâ çå Ö×ÕÛÖ× éÚÛÕÚ ÕÚÓäÛæÛ×å éáçÞÖ ä×Õ×Ûè× Ó ÖáàÓæÛáà we asked Lottery players to nominate their favourite charity Ûà æÚä×× ÕÓæ×ÙáäÛ×å áØ À×ÓÞæÚ »ÚÛÞÖä×à ÓàÖ ÇæÚ×ä Players were then invited to vote for one charity in each category and we can now announce that the winners are... Thanks to everyone who nominated and voted and to all our players who help make these donations possible. If you would like to join the Payroll Lottery to help charity and maybe yourself, email payroll_ecsuk@dhl.com
The walk of love
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doting mother whose world was torn apart when her nine-year-old daughter died from a rare heart defect was joined on a marathon fundraiser by two DHL stars. Jamie-Leigh Rose went to sleep and never woke up ÖÓëå Ô×Øáä× »ÚäÛåæßÓå a_`h ÓØæ×ä åçü×äÛàÙ ßëáÕÓäÖÛæÛå Óà ÛàþÓßßÓæÛáà áØ æÚ× Ú×Óäæ èÓÞè× ÕÓçå×Ö Ôë Ó ÕáÞÖ èÛäçå À×ä çàÕÞ× Driver Matt Brent, had been due to trek 100km from London to Brighton to raise money for æÚ× »ÓäÖÛÓÕ ÊÛåÝ Ûà æÚ× ÑáçàÙ *»ÊÑ+ ÕÚÓäÛæë ÓÞáà× çàæÛÞ Crawley Site Manager Nigel Powell stepped in to support him. The golf partners walked from London to Brighton with Jamie-Leigh’s mum Ellen in a group poignantly named Forever Nine in memory of the ÖÓçÙÚæ×ä "åá ØçÞÞ áØ ÞÛØ× Þáè× ÓàÖ ÝÛàÖà×åå#
So grateful
Ellen wrote this heartbreaking email to Nigel and told Úáé åÚ× ÓàÖ åáà ¹Þý× éÚá åçü×äå Øäáß Ó äÓä× ÝÛÖà×ë ÖÛå×Óå× "ÕäÛ×Ö Øáä Úáçäå# ËÚ× éäáæ× "¹Øæ×ä éÚÓæ Ø×Þæ ÞÛÝ× Øáä×è×ä æÚ× âÓäÓß×ÖÛÕ ÕÓß× Ûà æÚ× Øäáàæ äááß Á éÓå åÓæ Öáéà ×êÚÓçåæ×Ö Øäáß emotion. He knelt down in front of me and cried like Á è× à×è×ä å××à Ó ßÓà Õäë À× åÓÛÖ åÚ× éÓå Ùáà× Ú× åÓÛÖ Ú× éÓå åáääë Ú× åÓÛÖ Ú× æäÛ×Ö ÓàÖ é× ÚçÙÙ×Ö ÓàÖ ÕäÛ×Ö together. A thousand thoughts in my head went by in a å×ÕáàÖ æá Ú×ä ÞÓåæ àÛÙÚæ æá ßë ØÓßÛÞë ÓàÖ æÚ×à Á æÚáçÙÚæ áØ ßë åáà ÓàÖ æÚ×à Á ÖÛ×Ö ÛàåÛÖ× ¾äáß æÚ×à áà Á ÚÓè× áàÞë Ø×Þæ âÓÛà Á ÕÓà æ Ö×åÕäÛÔ× Ûæ ( Ûæ å ÛßâáååÛÔÞ× æá # Nigel was so moved by the story of the youngster from ÅÓÛÖåæáà× Ûà Ã×àæ Ú× Ô×ÙÓà æäÓÛàÛàÙ Øáä æÚ× Ùäç×ÞÞÛàÙ walk: “To lose a child is unthinkable. When you hear what Ellen went through it makes ëáç Õáçàæ ëáçä ÔÞ×ååÛàÙå # À× ÓàÖ ÅÓææ äÓÛå×Ö ub ___ ËÕÓà æá ýàÖ áØ æÚ× u`f ___ æáæÓÞ ÓàÖ ½ÞÞ×à out more at: says: “I will never be able to thank you and DHL enough. I’m so grateful. I promised her Á Ö Öá Ùä×Óæ æÚÛàÙå Øáä Ú×ä àáæ brws.it/b ÙÛè× çâ ÓàÖ æÚ× éÓÞÝ éÓå âÓäæ áØ æÚ× Üáçäà×ë #
Cancer Research UK
ÌÚ× âÓàÖ×ßÛÕ ßÛÙÚæ ÚÓè× åÞáé×Ö èÛæÓÞ ä×å×ÓäÕÚ Ûàæá ÕÓàÕ×ä but with your help this charity will still beat a disease that éÛÞÞ Óü×Õæ áà× Ûà ×è×äë æéá áØ çå ÌÚ× ÕÚÓäÛæë å åÕÛ×àæÛåæå ÖáÕæáäå ÓàÖ àçäå×å Óä× éáäÝÛàÙ hard to help beat cancer sooner as well as providing cancer information to the public. That’s why every penny counts.
Stillbirth and Neonatal Death Society ËÓàÖå æÚ× Þ×ÓÖÛàÙ åæÛÞÞÔÛäæÚ ÓàÖ à×áàÓæÓÞ Ö×ÓæÚ ÕÚÓäÛæë Ûà æÚ× Íà Ûå éáäÝÛàÙ ÚÓäÖ æá ä×ÖçÕ× æÚ× àçßÔ×ä áØ ÔÓÔÛ×å ÖëÛàÙ ÓàÖ æá ×àåçä× Óàëáà× Óü×Õæ×Ö Ôë æÚ× Ö×ÓæÚ áØ Ó ÔÓÔë receives the best care and support for as long as they need it. Sands provides bereavement support services both àÓæÛáàÓÞÞë æÚäáçÙÚ Ûæå ¾ä××âÚáà× Ú×ÞâÞÛà× ßáÔÛÞ× Óââ áàÞÛà× ÕáßßçàÛæë ÓàÖ ä×åáçäÕ×å ÓàÖ ÞáÕÓÞÞë æÚäáçÙÚ Ó ÍÃ%éÛÖ× network of around 100 regional support groups.
Dogs Trust
Every penny raised goes to rehoming centres and their teams Ö×ÖÛÕÓæ×Ö æá ÞááÝÛàÙ ÓØæ×ä æÚ× àÓæÛáà å çàéÓàæ×Ö ÓÔÓàÖáà×Ö and mistreated dogs. The charity funds preventative work to help protect dogs ÓàÖ æá Ûàè×åæ Ûà Ö×è×Þáâ ÓàÖ âäáßáæ× ÛàØáäßÓæÛáà æá Ú×Þâ dog owners understand the needs of their pets. ½ÓÕÚ ë×Óä æÚ×ë ÕÓä× Øáä ÓäáçàÖ `e ___ ÖáÙå Óæ æÚ×Ûä nationwide network of 20 rehoming centres. No healthy dog Ûå ×è×ä Ö×åæäáë×Ö Ôçæ ×êæäÓ ä×è×àç× ß×Óàå æÚ×ë ÕÓà ÕÓä× Øáä more who might otherwise be turned away.
Yello!
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u o y k n a h T
t mean the a th s er m o st cu r u o m o Two little words fr doing it… re e’ w w o h s e’ er H s. u to world
Sky’s the limit We helped put a smile on people’s faces during lockdown
Dan’s the man!
monthly wine For one of our customers, the ing lockdown delivery was a bright spot dur Thornton Dan er so there was no way Driv ugh tho n eve – int was going to disappo the of tes cra ty hef two ving it meant hea Ûäå Ø åæÓ æå á ÛÙÚ ×× þ æÚä Ö çâ ý à×åæ ä× for years “I’ve been delivering to him so it was ble dou d ere but this time he ord å àá ÞÛØæ Áæ ×ä× å æÚ Þë Ó ÕÛÓÞ åâ× Ó ÔÛÙÙ×ä ÜáÔ × ÕÝÞ×å Ýàç ßë éÓå æÛÙÚæ ÓàÖ Á æááÝ åÝÛà áü Óà ÞÖ ¼ Óä%á %ë× Ôçæ Ûæ éÓå éáäæÚ Ûæ # åÓëå b_ t ugh tho er Driv ed The Eastleigh-bas delivery to no more of the Virgin Wines centre, city ton mp tha Sou in n the ma emailed: er Hampshire until the custom ë æÛß× è×ä Óà × Ä ß "Á ÚÓè× æÚ× åÓß× ¼À e, spin my on ons rati ope I’ve had two ä×âÞÓÕ×Ö Ûâå àÖ Ú ×å Ó Ýà× æ×Ö æäçÕ ä×Õáàå and had a “I’m also a cancer survivor ÞéÓëå è× Ó Á Óë æ Å ÞÓå âÓÕ×ßÓÝ×ä ý ææ×Ö service y ver deli the h wit sed been impres ßÓ áÔå ÕÝ×Ö Ôçæ æÚÛå æÛß× Á éÓå åÞÛÙÚæÞë Ù À× å Ó Õä×ÖÛæ æá ¼ÀÄ #
Spreading a little happiness Business owner Laura Slater and Ú×ä âÓäæà×äå é×ä× Ö×þ Óæ×Ö éÚ×à their carrier “dropped them” at the start of lockdown. They faced the dilemma of how to deliver 200 boxes of balloons across the UK for their Bubblegum Balloons business. If the personalised helium gifts couldn’t reach their destination it would have meant heartbreak, so we took up the challenge which soared sky high as demand grew in lockdown. “DHL were our heroes. We’re an unusual product – a light box which takes up a lot of space – so we needed a carrier that could handle that,” she says. After changing to DHL, our Aldershot team èÛåÛæ×Ö æÚ× ÔÓÞÞááà ý äß å ÀÉ Ûà Farnborough to create a bespoke plan.
Small gesture, big praise
When Driver Junedbhai Motorwala struggled to get an expensive parcel to a customer because of a Parcel Point issue, he wasn’t about to give up. Ryton-based Junedbhai liaised with Customer Services, found the recipient’s address and got the parcel to its destination. His Site Manager Leon Higgs says: “He went the extra mile to deliver a great customer outcome. Sometimes the smallest gestures mean the most to customers.”
12 Yello!
For Valentine’s Day we worked together: “We initially agreed on two trailers twice a day, but when we took the business online it boomed and DHL adjusted collection times and laid on an extra one for that special day.” Some balloons went to children with long-term illnesses, but it was the numbers for Valentine’s Day, Easter and Mother’s Day that tested the partnership to the limit. ÄÓçäÓ åÓëå "ÌÚ× ÓÖÖä×åå ÕÓß× áü Ó box but the driver checked the name on the balloon and called us because you care about people and know the importance of getting the balloon where it needed to be. We handled 1,000 boxes a day. DHL are an extension of our team, spreading smiles.”
Super Sally’s a sales sensation The secret of my success: ‘Millionaire’ money-maker reveals her top tips
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ÚÓæ éÛæÚ ËÓÞÞë ÊáÖÙ×äå Øáä ý è× minutes and it’s easy to see why she’s been named our Salesperson of the Year for the third year running. She’s friendly, empathetic, has a good sense of humour and knows the business and its people inside out. She’s not your typical salesperson. Sally likes to know her customers as people, understand their needs and then show them how she and we can help.
Trust
In the last year with targets reduced to £203,000, she hit £1.02 million in new ÔçåÛà×åå ä×è×àç× ( d_e´ ÓÔáè× æÓäÙ×æ ( to be named Salesperson of the Year and join our Yello! Millionaires Club! Throw in the fact that she was also home-schooling her children Madison, ý è× ÓàÖ ×ÛÙÚæ%ë×Óä%áÞÖ ÂÓÕáÔ ÓàÖ Ûæ å Óà ×è×à ßáä× ÛàÕä×ÖÛÔÞ× ÓÕÚÛ×è×ß×àæ But Yorkshire lass Sally was still disappointed: “I brought in £1.48m the year before but I suppose lockdown made it harder because I like to go out and see people and build relationships,” she says.
Sally’s tips for customer satisfaction
Sally sees herself more as a consultant than someone looking to “make a quick sale” and adds: “Anyone can do that by áü ×äÛàÙ ÕÚ×Óâ âäÛÕ×å Ôçæ æÚ× æäÛÕÝ Ûå growing with the customer, building æÚ×Ûä æäçåæ ÓàÖ ÔçåÛà×åå Ôë áü ×äÛàÙ æÚ×ß solutions tailored for them.
TEAMWORK Work together when onboarding accounts and looking after regular customers.
Fantastic team
LISTEN To your customers.
“I do long hours into the night and weekends, so hard work and dedication is ÛàèáÞè×Ö æáá ºçæ Ûæ å ÚÓèÛàÙ Ó ä×ÓÞÞë ÙááÖ knowledge of our business and what we ÕÓà áü ×ä æÚÓæ ä×ÓÞÞë Ú×Þâå # Sally, who works four days a week in Manchester and Lancashire, adds: “My customers know they can get on with me and be frank, and when we talk about how we can help them they trust me to suggest only things I think will work for them.” Despite being the top Salesperson for ×ÛÙÚæ æÛß×å åÚ× ÓÖÖå "Á ÚÓè× Ó ØÓàæÓåæÛÕ team behind me who I can go to if I don’t ÚÓè× æÚ× Óàåé×äå Á ÓÞåá Öá Ûæ Øáä ßë family and DHL allows me to go that extra mile for them.”
BE GENUINE People buy from people, so trust is crucial.
LOOK At your customer’s operation for opportunities. ASK QUESTIONS ÇÔèÛáçå ä×ÓÞÞë WORK HARD ¼áà æ ÙÛè× çâ ÌÚ× next door you knock on will be a yes!
"ËÚ× ÓÞéÓëå áü ×äå ÔçåÛà×åå×å áâæÛáàå ÓàÖ ÓåÝå æÚ×ß ÚÓè× ëáç æÚáçÙÚæ ÓÔáçæ º×ÕÓçå× åÚ× Ûå ÝàáéÞ×ÖÙ×ÓÔÞ× ÓàÖ ØäÛ×àÖÞë æÚ×ë æäçåæ Ú×ä ÓàÖ åÚ× Ö×è×Þáâå æÚÓæ # Denise Rodgers ( Ê×ÙÛáàÓÞ ËÓÞ×å ÅÓàÓÙ×ä Midlands
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“The move has allowed us to go to another level and the new Conveyor System has made the night sort easier. The dock levellers and additional warehouse space mean it’s easier to unload trunks and all the » ¼ èÓàå ÕÓà ý æ Ûà àáé # Aubrey (Vinnie) Checkley, Supervisor Night Shift
“I worked my way up from a Jobcentre Plus person who came to DHL for eight é××Ýå áà Ô×à×ý æå and travelling expenses, but I did well and can now cover almost all positions. I like to think that I’m a key âÓäæ áØ æÚ× æ×Óß # Shohib Aslam (Shabs), Supervisor
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ÌÚ× ËÚ×ÿ ×ÞÖ æ×Óß æÚÓæ became a victim of its own success
“W
e had more waves than Bondi Beach,” says Phillip Dearlove as he recalls the organised chaos at our old Yorkshire site. A surge in business that saw 36 routes rise to g_%âÞçå ß×Óàæ æÚ× Øáäß×ä åÛæ× áà æÚ× ËÚ×ÿ ×ÞÖ% Rotherham border simply wasn’t big enough. “We could only get 20 vans in the building so we had to do it in waves. Sometimes it was so busy we had to use the car park and a nearby service road,” he recalls. Add in social distancing and numbers of people working close to each other and it was clear the old site was too small for the booming workload. "¾Ûè× ë×Óäå ÓÙá Ûæ éÓå ý à× Ôçæ áçä ä×âçæÓæÛáà grew and we became victims of our own success, Ûà Ó ÙááÖ éÓë åá Ûæ Ô×ÕÓß× ÖÛÿ ÕçÞæ Ûà æ×äßå áØ volume and space,” says Phillip. That hasn’t been an issue since November and the move to a new site in Dinnington that increased their 25,000 sq ft site to 85,000. Phillip says: “The car park here is bigger than the total footprint of the old site. We can handle our regular 86 routes in one hit and on Bank Holidays we got 110 routes out almost in one go. “Tests were Black Friday, Cyber Monday and Christmas Peak, but we ate them for breakfast.”
Luxury The spacious new site is 15 miles and a world away
“When the pandemic hit we were so busy but thankfully we got this beautiful new site. We’ve adapted to the huge space very well and Peak 2020 was amazing – we had the þ ××æ áà æÚ× äáÓÖ ÓÞßáåæ every day for 9am no stress. Both the Backshift and night shift adapted really well and all worked as a team. It made me feel åá âäáçÖ # Craig Cunningham, Çâ×äÓæÛáàå ÅÓàÓÙ×ä ËÚ×ÿ ×ÞÖ
FROM THIS
…TO THIS
And all because the customer loves… DHL Sam goes the extra ‘nautical’ mile
Over land and sea The Marella Explorer was moored up with 100 crew on board
L
ike the hero from one of the iconic 1970s Milk Tray adverts, Sam Hemmings voyaged over land and sea to make sure one of his parcels reached its destination. Ççä ½ê×æ×ä%ÔÓå×Ö Driver wasn’t about to let the small detail of his delivery address being two miles out at sea get in his way. But when he arrived at the ÌáäãçÓë ÀÓäÔáçä ÅÓåæ×ä å áÿ Õ× éÛæÚ Ó medical package marked ‘Urgent, 2nd þ ááä ÅÓä×ÞÞÓ ½êâÞáä×ä Ûæ éÓå áàÞë ÚÛå persistence that got the job done. The giant passenger ship was moored out at sea, meaning that Sam’s schedule – he delivers 800 packages a week – was in danger of being scuppered. “The harbour authorities said they couldn’t deliver it to its destination because it
contained medical supplies and told me it had to come direct from me,” says Sam. “After some arm-twisting, they gave me a life vest and within minutes I was in a speedboat racing towards this giant liner.” The trip added 40 minutes to Sam’s deliveries, and all the time he was éáàÖ×äÛàÙ ÛØ æÚ× éÚáÞ× æÚÛàÙ éÓå Ó ÚáÓê “It did cross my mind a few times but I was on a mission. When I got there the customer was so thrilled and surprised Á Ö ßÓÖ× Ûæ æÚ×ë áü ×ä×Ö ß× Ó ÙÛØæ éÚÛÕÚ Á refused. It’s my job after all.” Around 100 crew stay on the ships to maintain them during lockdown and low season, so the supplies had to be handed over personally. Sam says: “I did feel a little bit like the Milk Tray man but hero is a bit strong. I was just doing my job.”
“I’ve never had a job like this in seven years at DHL. I kept expecting Ant and Dec to jump out with cameras but it was all above board.”
‘Phenomenal’ That’s the only word for our teams who consistently deliver Our mail sortation teams are “phenomenal, best in the industry and pride of Europe”. Ççä æ×Óßå ÚÓè× Ùáà× ý è× years, four months delivering above service levels agreed with our happy customers. In both our two-day Business Class and three-day Economy Class service, we’ve performed consistently. Tony Drew, Head of Sortation, says: “To have customers saying we hit the mark 98.5% of the time is unheard of, especially in this industry. We do it because we have outstanding people who care about people. The âÓååÛáà ÓàÖ þ ×êÛÔÛÞÛæë æÚ×ë åÚáé æá Ùá æÚ× ×êæäÓ ßÛÞ× is incredible. They are outstanding because they know what it means to be a customer waiting on a delivery.”
To the rescue When a customer’s sort machine failed, our Mail teams jumped in to support and provide back-up. Where we usually handle 12,000 letters a week, we upped that to 750,000 to keep their business on track ÓàÖ Ö×ÞÛè×ä æÚ× ý à×åæ å×äèÛÕ× to their customers. D&G says: “Thanks to the teams for their quick response and help during an incident at our mailing presort, which ensured we could deliver critical documents to our customers.”
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“If we appreciate how our role is valued and understand our contribution, it will bring us even closer to achieving our goals.” New training is set to spotlight how working together to achieve shared targets is rewarding. So are you in?
F
rom our drivers to our sales teams and operational ÕáÞÞ×ÓÙç×å æá Ú×ÓÖ áÿ Õ× teams, everyone in our business has a part to play in making us all the best we can be. And after our eCommerce Solutions division earned Top Employer status, Kim Ives (inset) says we won’t rest on our laurels. She has been in the »½Ë *»×äæÛý ×Ö ×»áßß×äÕ× ËáÞçæÛáàå+ ÅÓàÓÙ×ä role since March and is already spreading the word about how far the values of ÈÓååÛáà »Óà ¼á ÊÛÙÚæ ¾Ûäåæ Time and ¹å Çà× can take us together.
aware of how we can play our part as individuals in delivering on our promises as a whole. That’s what the sessions will do.” Kim is planning a series of CES programmes for Facilitators to learn how to share the CES
Everyone will have the opportunity to attend and will be issued with a ‘passport’ to track their progress towards becoming Ó »×äæÛý ×Ö ×»áßß×äÕ× Ëâ×ÕÛÓÞÛåæ Kim adds: “Our people are key to our success because they can create great quality standards, which lead to åÓæÛåý ×Ö Õçåæáß×äå ÁØ é× Óââä×ÕÛÓæ× Úáé our role is valued and understand our contribution, it will bring us even closer to achieving our goals.”
Joined-up
Her aim, through the launch of the »½Ë *»×äæÛý ×Ö ×»áßß×äÕ× ËáÞçæÛáàå+ Foundation Programme scheduled for August this year, is to explain why our employees are key to our success and show how this results in great quality standards and loyal customers, moving us closer to the DPDHL Strategy 2025. Kim says: “We want to be a Provider of Choice, an Employer of Choice and the Investment of Choice, but none of those can be achieved without our people. “To achieve them we need to know and understand the four values and appreciate the process across the Group ÓàÖ éÚ×ä× ×ÓÕÚ áà× áØ çå ý æå Ûàæá Ûæ wherever we work.” She adds: “It‘s all about joined-up thinking and helping to make us more 16 Yello!
Foundation message: “We’ll begin rolling out CES Foundation dates in August, with two programmes a week around the UK éÚÛÕÚ éÛÞÞ Ô× Óà áÿ ÕÛÓÞ é×ÞÕáß× æá æÚ× eCommerce Solution Division.”
¼áà æ ßÛåå áçæ Play your part in turning very good to great
Play your part in a brighter future ÏÚÓæ é× Öá àáé éÛÞÞ Óü×Õæ æÚ× éáäÞÖ for us and our families tomorrow – so we’re committed to achieving zero logistics-related emissions by 2050. ÌÚ× ¼ÀÄ »×äæÛý×Ö ¿á¿ä××à Specialist (CGGS) Programme will support that bid to raise awareness of how we can build a more sustainable business and planet. This is a cross-divisional programme and is an important part of our Sustainability Roadmap that sets out our ambitious plans for the future under the pillars of Environmental, Social, and Governance (ESG). ÌÚ× ¿á¿ä××à âäáÙäÓßß× ýæå into the Environmental pillar that forms one of the main parts of our Sustainability Roadmap. It will hopefully inspire us all to adopt a GoGreen mind-set by helping us to: O Understand the global challenge of climate change O Appreciate the reasons behind our journey towards zero emissions O ¾ÛàÖ éÓëå æá ßÓÝ× Ó ÖÛü×ä×àÕ× Óæ work and at home O Support us in achieving our Mission 2050 goals.
Getting to know… … Formula 1, Madonna and travel fanatic Kim Ives, our new CES Manager, on working together to take the fast track to success. You only joined in March, so what’s your background? I’ve worked for 23 years in the media industry in local and regional newspapers from Birmingham to Basildon in Essex. I started in telesales and worked my way up to commercial director before moving into Learning and Development for two major newspaper chains.
ÏÚÓæ Óä× ëáçä ýäåæ impressions of DHL? The people are amazing. Super friendly, super open and super helpful so the values of Passion and Can Do seem to be in everyone’s DNA. It sounds really corny but it really is just like one big family.
What’s your motto? Work hard, play hard and live life to the full because this isn’t a dress rehearsal.
Where are you based?
“We’re aiming to certify 80% of our colleagues as GoGreen Specialists, so that As One we all become experts in green logistics and make a personal contribution to the success of Mission 2050.”
I live in Banbury in Oxfordshire but spent quite a lot of time in the City as a teenager with my grandparents, which is how I’ve got a bit of a southern twang.
How do you relax? I’m a big Formula 1 fan and Ross Brawn is my hero closely followed by Michael Schumacher. I’ve been to the Grand Prix at Silverstone a few times and once joined the Ferrari
fans (Tifosi) at Monza in Milan which was amazing. I’m also just a little bit obsessed with Madonna and have seen her eight times.
Best holiday destination? I like city breaks, so New York and San Francisco, but if it’s longer it would have to be Jamaica or the Greek islands for the people watching, culture and food.
What was your ambition as a teenager? I studied to be an accountant, but after a number of weeks of work experience it soon became very evident that my future had to be working with people rather than numbers.
What kind of outlook do you bring to the role of developing the culture in the business? I love life and at heart I think I will always be 19! I’ve got lots of energy and like to have fun, so hopefully that will come across in the CES programmes we’re going to be running. The people I’ve met at DHL are very down to earth and like to enjoy their work, so it’s a good match for me.
Got any book, ýÞß áä Ôáê å×æ recommendations? I love reading, especially psychological thrillers by Stephen King and Harlan Coben. Film-wise, it’s anything by Martin Scorcese or Quentin Tarantino and the best box set by a mile is Blacklist by James Spader.
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Pride in our
people
Celebrating our loyal long (and not so long) servers
Andy’s our stop-gap star Andy Clarke started with DHL as a stop-gap job in 2001… and he loved it so much he’s still here 20 years later. The Night Supervisor started in the year Google launched, Britney Spears topped the charts with Baby One More Time and Furbies were the best-selling toys. Since joining from college he’s gone on to do almost every job at our Basildon site, from the warehouse to Operations and even Acting Day and Night Manager. “As much as the work is hard and ÖÛÿ ÕçÞæ Óæ æÛß×å æÚ× â×áâÞ× Ú×ä× Óä× excellent and the Managers are really
supportive, so you feel like you’re part of a strong team,” he says. “I love the fact that we just get on with it. There aren’t many places like it.” Married Arsenal fan Andy enjoys sharing his experience with new starters, and admits: “I love the fact that there’s a career path here, that if you have ambition and want to move up, there are ways of accessing training.” So what’s been the main change since he started? “That’s easy,” insists 39-year-old Andy: “Reward and recognition is fantastic now in every way, from bonuses to little treats.”
30 years Paul Tandy, Docklands
25 years Gammel Dhalai, Manchester John Christopher, Manchester Vincent Munro ËÚ×ÿ ×ÞÖ Andrew Wedge, Ryton
20 years Nigel Powell, Crawley Sarah Dunn ½àý ×ÞÖ Lee Hawton Exeter Tahir Safdar, Ryton Daniel Walker, Leeds Paul Eccles, Oxford Raymond Webb, Runcorn Mark Dowsing, Tunbridge
15 years Andrew Russell, Bristol Amanda Lahabib, Croydon William Smith, Glasgow Days Michael McCann, Glasgow Dagmara Pajakiewicz, Leeds Eyvonne Bogg, Runcorn
Loves vampires, will travel Name: Patricia Brereton Job title and location: ÀÊ Ë×äèÛÕ×å ÅÓàÓÙ×ä Êëæáà À×ÓÖ Çÿ Õ×
How long with DHL? I started in March, so not long, but I’m really enjoying it and everyone has made me feel very welcome.
What does the job entail and what’s the challenge for 2021?
I oversee the business as usual HR activities such as employee relations and site moves. Challenges ahead are supporting the business back to post-Covid normality and what that will look like for DHL and ensuring service levels are maintained. 18 Yello!
Describe yourself in three words. Loyal, pragmatic and honest.
What are your hobbies?
When I get a chance, reading – anything and everything. Binge-watching a box set – usually true crime or vampire-related! (That’s another story...) Travel is my true passion, but not in 2020.
Three dinner party guests (alive or otherwise).
Marco Pierre White – He can cook the dinner. Best steak I’ve ever eaten was in one of his restaurants. Piers Morgan – for conversation, you either love him or hate him. I think he’s great. Adele – to provide the entertainment and I think she’s brilliant. What a night it would be!
Kirsty Helps, Runcorn Nigel McNamara, Ryton Danielle Cowley, Slough Christopher Baines, Newcastle Darren Grint, Norwich
10 years Dennis Donoghue, Basildon Alec Teather, Docklands Richard Norris, Leeds Tayyebah Bukhari, Slough Sukhminder Sohal, Slough Adrian Kazmierczak, Runcorn Timothy Neale, Norwich Allan Reay, Newcastle
It’s time for
A CHANGE
… so make health and wellbeing your priority
I
t’s been a tough year, and now we’re emerging from the gloom there’s no excuse for not dusting down those trainers, taking a brisk walk or simply focusing on looking after yourself. So we’re taking a fresh approach to ensure all our DHL colleagues have the best chance æá ×àÜáë æÚ× Ô×à×ý æå áØ ÚÓèÛàÙ a healthy body and mind. To make it just that little bit easier we’ll be publishing a calendar of events in every edition of Yello! to inspire you and put a spring in your step. We’ll also be encouraging people to use the hashtag ¼ÀÄý æ to showcase every activity they undertake for fun, ÕÚÓäÛæë ÓàÖ ý æà×åå
ab;af SEPTEMBER
Ãàáé Ñáçä ÆçßÔ×äå Ï××Ý ¼á ëáç Ýàáé ëáçä ÔÞááÖ âä×ååçä× àçßÔ×äå ÓàÖ éÚÓæ æÚ×ë ß×Óà ºÞááÖ Èä×ååçä× Íà å þ ÓÙåÚÛâ æ×åæÛàÙ ÓàÖ ÓéÓä×à×åå ÕÓßâÓÛÙà éÛÞÞ Ô× áü ×äÛàÙ 250,000 free checks across the UK. We should all know our blood pressure numbers in the same way we know our height and weight so we can take steps to look after our blood pressure and lead a long and healthy life. Why? Because six million people in the UK have high blood pressure and don’t know it.
Áàæ×äàÓæÛáàÓÞ Ï××Ý áØ ÀÓââÛà×åå Óæ ÏáäÝ ÌÚ× áäÙÓàÛå×äå åÓëå æÚÓæ éÚ×à é× ä× ÚÓââë é× ä× Ú×ÓÞæÚÛ×ä ßáä× ÕÚ××äØçÞ ßáä× åáÕÛÓÞ ÓàÖ ßáä× åçÕÕ×ååØçÞ ÓàÖ ÚÓââÛ×ä ×ßâÞáë××å Óä× ßáä× ÛàèáÞè×Ö ßáä× âäáÖçÕæÛè× ßáä× Õááâ×äÓæÛè× ÓàÖ ßáä× Õä×ÓæÛè× Happiness at work is about meaningful work, healthy relationships, development, and having fun so let’s make our sites a place to stimulate fun, appreciation, positive feedback, awesome challenges, trust and results. ÏÚë àáæ Have a chat about what makes you happy at work with colleagues, start a scheme to give positive feedback or take up a Happiness at Work challenge.
e%`a
SEPTEMBER
¼ÛÖ ëáç Ýàáé An ideal blood pressure is under 120/80mmHg – that’s 120 beats as it pumps to 80 in between. ËÕÓà Ú×ä× Ìá å×× éÚ×ä× æá ý àÖ ëáçä à×Óä×åæ ÔÞááÖ âä×ååçä× ÕÚ×ÕÝ Õ×àæä×
»ëÕÞ× æá ÏáäÝ ¼Óë
05
Æáæ Ùáæ Ûà æÚ× åÓÖÖÞ× Ûà ë×Óäå Ñáç à×è×ä ØáäÙ×æ Úáé æá äÛÖ× Ó AUGUST ÔÛÝ× åá éÚë àáæ ÙÛè× Ûæ Ó Ùá The aim is to get as many people as possible to at least try commuting by bike. It’s good for you because you’ll feel healthier and health is wealth. It’s good for your team because cycle Õáßßçæ×äå Öáà æ Ù×æ åæçÕÝ Ûà æäÓÿ Õ ÓàÖ æÓÝ× Þ×åå æÛß× áü åÛÕÝ ¼ÛÖ ëáç Ýàáé The average person commutes 1,400 miles a year – at 5.4 miles per day it’s an easy trip by bike. ËÕÓà Ú×ä× ¾ÛàÖ áçæ ßáä× ÓÔáçæ »ëÕÞ× æá ÏáäÝ ÓàÖ Ù×æ Õáßâ×æÛæÛè× áà åÛæ×
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! n i W Sony headphones
Closing date: 26 August 2021
Not just any headphones, though… these noisecancelling Bluetooth splash-resistant sports in-ear phones with mic and remote could be yours. ¾áä Ó ÕÚÓàÕ× æá éÛà ý àÖ æÚ× Óàåé×ä æá æÚ× ãç×åæÛáà below in this issue of the magazine. Send your answer, with your full name and contact details, to yello_ecsuk@dhl.com
Q Exactly how many letters did the Runcorn team handle in their 24-hour sort? (See p5) Congratulations to David Evans, Linehaul Driver at Preston, who won an Amazon Fire HD 8 Plus tablet in the last issue
Terms and conditions: Entry to our competition is free. To enter, you must be a DHL Parcel UK colleague. You can only ×àæ×ä æÚ× Õáßâ×æÛæÛáà áàÕ× ÓàÖ æÚ× ý äåæ ×àæäë â×ä ÕáÞÞ×ÓÙç× éÛÞÞ Ô× ÓÕÕ×âæ×Ö ÌÚ× éÛàà×ä éÛÞÞ Ô× å×Þ×Õæ×Ö Óæ äÓàÖáß Øäáß ÓÞÞ ×ÞÛÙÛÔÞ× ×àæäÛ×å ½ÖÛæáä å Ö×ÕÛåÛáà Ûå ý àÓÞ ÓàÖ àá ÕÓåÚ ÓÞæ×äàÓæÛè× éÛÞÞ Ô× áü ×ä×Ö We collect your details, name, ÕáàæÓÕæ àçßÔ×ä ÓàÖ ÓÖÖä×åå åáÞ×Þë Øáä æÚ× âçäâáå× áØ âäáÕ×ååÛàÙ ÓàÖ å×Þ×ÕæÛàÙ Ó Õáßâ×æÛæÛáà éÛàà×ä ÌÚ× éÛàà×ä éÛÞÞ Ô× ÕáàæÓÕæ×Ö ÓàÖ æÚ×Ûä àÓß× éÛÞÞ Ô× âäÛàæ×Ö Ûà æÚ× à×êæ ×ÖÛæÛáà Ñáçä ÖÓæÓ Ûå àáæ åÚÓä×Ö éÛæÚ Óàë æÚÛäÖ âÓäæë ÓàÖ Ö×Þ×æ×Ö ÓØæ×ä æÚ× Õáßâ×æÛæÛáà ÚÓå ý àÛåÚ×Ö ÓàÖ æÚ× éÛàà×ä Õáàý äß×Ö ½àæäÛ×å ßçåæ Ô× ä×Õ×Ûè×Ö Ôë ae ¹çÙçåæ a_a`
JUST FOR FUN...
FANTASY FOOTIE IS COMING! Ever wondered what it would be like to be top of the footballing tree in DHL? Well, your chance to be the next Guardiola or Klopp is coming soon, thanks to the launch of the DHL Parcel UK Fantasy Football League. In July, we’ll be sending out sign-up details via internal communications on how to join the DHL Parcel Fantasy Premier League, so keep your eyes peeled after all the Euros excitement as the winner will walk away with a Premier League or EFL shirt of their choice.
Ëâáæ æÚ× ÖÛü ×ä×àÕ× Ï× è× æÓÝ×à Ó âÛÕæçä× Øäáß æÚÛå ×ÖÛæÛáà ÓàÖ ßÓÖ× ý è× ÕÚÓàÙ×å Øäáß æÚ× áäÛÙÛàÓÞ áà æÚ× Þ×Øæ »ÚÓÞÞ×àÙ× ëáçä ØäÛ×àÖå æá å×× éÚá ÕÓà åâáæ æÚ×ß ý äåæ and we’ll give you the answers in the next issue of Yello!
WORDSEARCH Find the seven words hidden below: O T O G E T H E R G I
F
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L B A B
N O
I
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I
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I
C H A R
E S
I M A W P
B A N O O L
M G N
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T R O S R S I
T Y B D A
MILLION TOGETHER ʽϹʼ º¹ÄÄÇÇÆ »À¹ÊÁÌÑ º¹ºÁ½Ë SORTING
Go green! Yello! is printed on 100% recycled paper to help ensure our forests are alive for generations to come
NOTE All photos were taken in line with Government Covid guidelines