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Yello!

OUR COLLEAGUE MAGAZINE SUMMER 2022

INSIDE:

Get Smart, Get Connected PLUS

OUR CEO’S SECRET PAST!

Together in

TARTAN! p7

Take a sneak peek inside Hub 2 p12

The best of the best

Ó ÕÚÓÞÞ×àÙÛàÙ Ôçæ ØäçÛæØçÞ ýäåæ åÛê ßáàæÚå áØ a_aa

Neal Sunners »ÚÛ×Ø ÁàØáäßÓæÛáà ÇÿÕ×ä

With Hub 2 in progress we now have a dedicated team to design and implement state of the art technology solutions, providing a resilient and scalable platform across both hubs to support this major expansion. Migration of customers to our new SHIP platform is almost complete with the last handful of customers expected to move soon. ÏáäÝ Ûå çàÖ×äéÓë éÛæÚ »ÚÓäÞáææ× ºçàà×ë æá Ö×ýà× ÓàÖ âÞÓà Øáä æÚ× »çåæáß×ä ½êâ×äÛ×àÕ× äáÓÖßÓâ ÌÚÛå éáäÝ éÛÞÞ Ö×ÞÛè×ä åÛÙàÛýÕÓàæ improvements in our ability to provide excellent customer experience Óæ ÓÞÞ æáçÕÚ âáÛàæå Áæ å Ô××à Ó ÕÚÓÞÞ×àÙÛàÙ Ôçæ ØäçÛæØçÞ ýäåæ åÛê ßáàæÚå áØ 2022 as expected and I’m sure there’s much more to come as we head into the second half of the year.

½è×äë ÖÓë Á å×× áçä ¼ÀÄ ÓææäÛÔçæ×å Ûà ÓÕæÛáà This year has been tough, with challenging market and economic conditions but I’ve seen a resilience and relentlessness from our amazing colleagues which is truly inspiring and makes me feel proud to be part of Thomas Martin the DHL Parcel family. Every day I see our DHL attributes in action, with ÎÛÕ× Èä×åÛÖ×àæ ( ËÓÞ×å colleagues showing Passion, stepping up and going the extra mile to deliver excellence for our customers. It’s also been great to recognise and reward our stars but equally important to see that we are developing and promoting our top talent from within, which we will continue to do. The DHL Parcel æäÓàåØáäßÓæÛáà ä×ßÓÛàå ýäßÞë áà æäÓÕÝ ÓàÖ æÚ× Øçæçä× Ûå è×äë ×êÕÛæÛàÙ

`_ ___ ä×èÛ×éå Ó ßáàæÚ ÙÛè× çå Ùä×Óæ ÛàåÛÙÚæ

Charlotte Bunney ÎÛÕ× Èä×åÛÖ×àæ ( »çåæáß×ä ½êâ×äÛ×àÕ×

Our journey of transforming the customer experience and making us the First Choice for customers is well underway. The customer å×äèÛÕ×å æ×Óß Óä× ÖäÛèÛàÙ ×ÿÕÛ×àÕë ÓàÖ ßÓÝÛàÙ æÚÛàÙå ×ÓåÛ×ä Øáä áçä people and customers. They’re focused on understanding our key Õçåæáß×ä ÕáàæÓÕæ ÖäÛè×äå ÓàÖ Õáàà×ÕæÛàÙ ÖÛü×ä×àæ âäáÕ×åå×å æá ßÓÝ× æÚ× Õçåæáß×ä Üáçäà×ë ßáä× å×ÓßÞ×åå ÓàÖ ×ÿÕÛ×àæ Ï× ä× ÓÞåá ýàÖÛàÙ better ways to collect and understand customer feedback to drive change in our business. We receive around 10,000 customer reviews a month that give us great insight into how we’re performing. We’ll keep building on these initiatives and make sure we’re sharing the great feedback and stories with you all!

David’s toughest role yet David Mackin has retired from his role of Regional Operations Manager – North to take up a far more demanding job… looking after his grandchildren. David, (left) who has made 02 Yello!

a fantastic contribution to the Network operation in his 14 years with DHL, was replaced by Lee Davies (Regional Site Manager – North) from July. Gary Hope, Head of Network Operations, says: “David has been heavily involved in mentoring his successor to enable a smooth transition, and

will be greatly missed. “We wish him a peaceful and relaxed retirement but as he’s looking after his grandchildren, I’m not sure relaxed or peaceful is on the cards.” Lee, appointed Site Manager at Newcastle when it came back into corporate, has been the RSTM – North since 2019, as well as supporting sites and working áà áæÚ×ä áà×%áü âäáÜ×Õæå

Drew MacKay (Regional Support Manager) will replace Lee as the RSTM – North. He has been ‘parachuted’ into numerous sites across the network to help in crisis situations and site moves. Gary adds: “He had a short stint with a competitor, where he added to his experience éÚÛÕÚ éÛÞÞ Ô× Ô×à×ýÕÛÓÞ æá æÚ× region and his peers.”

Contents

Welcome I

t’s hard to believe we’re already more than halfway through 2022. A lot’s been going on here since the last Yello! and there’s plenty of great content in this edition, including an interview with yours truly! We’ve had Employee of the Year celebrations - my ØÓèáçäÛæ× àÛÙÚæ áØ æÚ× ë×Óä % ÓàÖ ëáç ÕÓà ý àÖ áçæ éÚÓæ ×ÓÕÚ áØ áçä `a ý àÓÞÛåæå æÚáçÙÚæ ÓÔáçæ Ô×ÛàÙ àáßÛàÓæ×Ö for such a prestigious award. Then there’s the big investment news about Hub 2. You’ll be hearing a lot more about this in the coming months, so we’ve included some information and artist impressions to whet your appetite. Also read about Smart Connect… your new app launched in June which means absolutely everyone at DHL Parcel UK can now be part of a more connected organisation with access to news, campaigns, competitions and the social wall where you can share your successes at the touch of a button. ¹ Þáæ áØ ëáç éÛÞÞ Ô× áü áà ëáçä ÚáÞÛÖÓëå åááà åá Á Úáâ× you enjoy a well-deserved break and return refreshed and raring to go for the Autumn and Peak.

05 Promise in blood

Driver reaches landmark after poignant pledge to mum.

12 Delightful dozen

Say ‘hello’ to the 12 Employee áØ æÚ× Ñ×Óä ý àÓÞÛåæå ÓàÖ ý àÖ áçæ how they got there.

06 Fries with that?

Peter Fuller, CEO, on putting â×áâÞ× ý äåæ ÓàÖ ÚÛå å×Õä×æ burger past.

15 Fraud-buster

07 Sneak peek…

An artist’s impression of what we can expect from the new Hub 2.

10 Chatty man

The Iron Man runner with no interest in ý àÛåÚÛàÙ ý äåæ

11 Smart Connect

Have you signed up yet? The new app that gives you the info you need to make your work life easier.

Peter Fuller, CEO

How putting himself in a customer’s shoes ended her “fortnight of hell”.

16 Site in the Spotlight

We drop into Livingston to see how new manager Mechelle Crawford’s team are doing.

18 Paris match

Oh la Lee! Night Shift Manager gets on his bike.

20 Win…

A Bose SoundLink speaker all the family will love.

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To be in with a chance to win, email Payroll_ecsuk@dhl.com with your name, location and payroll number.

Congratulations to our Payroll Lottery winners: April: May: June:

Ëæ×è×à ¼ëÝ× ( ÄÛà×ÚÓçÞ ¼äÛè×ä ËÚ×ÿ ×ÞÖ ( £567 Terry Blount – Manager, Birmingham – £572 Janice Philpot – Senior Developer, Ryton – £573

or scan here

Yello!

“Motivating people isn’t complicated. It’s about how we make them feel…” Our new Vice President HR Paula Gardiner on engagement, the quality she admires most and leisurely pursuits ÏÚÓæ Óä× ëáçä ý äåæ Ûßâä×ååÛáàå áØ ¼ÀÄ It’s clear we have great people. Our business has an interesting history and exciting future with lots of opportunities to drive improvements.

Àáé Óä× ½ßâÞáë×ä ÈäáèÛÖ×ä ÓàÖ Áàè×åæß×àæ áØ »ÚáÛÕ× ÓÞÞ ÞÛàÝ×Ö If we do the right thing by our people we’ll be an employer of choice and our employees will in turn provide better service to our customers, which makes us a more compelling proposition to invest in.

Àáé Óä× â×áâÞ× Ô×åæ ßáæÛèÓæ×Ö

On the HGV driver shortage, we need to upskill and increase the number of drivers because recruiting existing drivers isn’t going to resolve the challenge. The sustainable solution is to attract more people to the profession, provide a route into our business and help them get accreditation.

Àáé éÛÞÞ ËßÓäæ »áàà×Õæ Ú×Þâ æÚ× ÔçåÛà×åå

It’s not complicated. It’s about how we make them feel, being intuitive and leading with empathy. But there will always be individual motivational factors, åá áà× åÛì× Öá×åà æ ý æ ÓÞÞ

By connecting with our people in a more interactive and instant way.

Ñáç é×ä× ÀÊ Ú×ÓÖ áØ ¼ÀÄ ËçââÞë »ÚÓÛà ÍÃ å æäÓàåâáäæ ÓàÖ æäÓÖ×æ×Óß ÔçåÛà×åå×å åá éÚÓæ Óä× æÚ× âÓäÓÞÞ×Þå

Very. We work alongside extremely worthwhile charity partners and through DHL Foundation they are actively seeking to reduce unemployment for those under 25 and typically from disadvantaged ÔÓÕÝÙäáçàÖå Ï× ÕÓà áü ×ä áââáäæçàÛæÛ×å within our business and give people a chance. The passion from our employees who support these initiatives is also a contributor to employee engagement.

My role was varied before but both had transformational change programmes alongside the day-to-day role. Operating in a fast-paced environment, there were similar people challenges around recruitment and retention, developing skills for the future and HR supporting businesses growth.

Ñáç Ö×è×Þáâ×Ö æÚ× Ô×åæ%Ûà% ÕÞÓåå ¼äÛèÛàÙ ¹ßÔÛæÛáà âäáÙäÓßß× ÓàÖ åæ××ä×Ö ÕÚÓàÙ×å Ûà æÚ× ÓââäáÓÕÚ æá 04 Yello!

ÖäÛè×ä ä×åáçäÕÛàÙ »Óà é× ×êâ×Õæ ßáä× áØ æÚ× åÓß×

I read was Eddie Jones’s autobiography. Music-wise, it’s U2 and Stereophonics.

What is the quality you ßáåæ ÞÛÝ× Ûà Ó ÕáÞÞ×ÓÙç× Humour.

ÏÚÓæ éáçÞÖ ëáç ÚÓè× Óå Ó ÞÓåæ ß×ÓÞ As a very fussy vegetarian, anything veggie without mushroom and pasta.

¾ÓèáçäÛæ× Ö×åæÛàÓæÛáà èÛåÛæ×Ö Lapland.

¼×åÕäÛÔ× ëáçäå×ÞØ Ûà æÚä×× éáäÖå Optimistic, independent and easygoing.

Àáé ÛßâáäæÓàæ Ûå Ûæ Øáä áçä â×áâÞ× ÓàÖ áçä ÔçåÛà×åå æá Ô× ÓÕæÛè× Ûà æÚ× ÕáßßçàÛæÛ×å é× å×äè×

Ì×ÞÞ çå ÓÔáçæ ëáçäå×ÞØ Married with three children and a dog. I love watching the children at their various sports, spending time watching Leicester Tigers as we have season tickets, walking the dog, yoga and the odd trip to the pub.

¾ÓèáçäÛæ× ÔááÝ ÓàÖ ßçåÛÕ Á âä×Ø×ä àáà%ý ÕæÛáà ÓàÖ æÚ× ÞÓåæ ÔááÝ

ÏÚÓæ ÕÚÓàÙ×å ÛØ Óàë éÛÞÞ é× å×× Ûà ¼ÀÄ å ÀÊ ØçàÕæÛáà Ûà ý è× ë×Óäå We’ll continue to evolve and there will be changes in our ways of working, a more intertwined function with the business, with greater standardisation, automation and career development opportunities for people to progress and move.

ÌÚä×× ÖÛàà×ä âÓäæë Ùç×åæå ÓàÖ éÚë Rangers footballer Alfredo Morelos to keep my daughter happy and have a kick about with. All Blacks rugby star Aaron Smith to keep my son occupied on his passing technique. David Attenborough, just to listen to him talk to me about his incredible life.

I did it! Dave with his mum and (left) æÚ× Õ×äæÛý ÕÓæ× æÚÓæ ß×Óàå åá ßçÕÚ

s ’ e n o t a h “T ” m u m u o y for

Truck Driver Dave’s emotional tribute

hen Marie Turner was no longer able to give blood through ill health, her son vowed to pick up the baton and reach 100 donations in her honour. Since then, Ryton-based Linehaul Driver Dave Turner has saved countless lives by regularly donating three-quarters of a pint to reach the milestone. “She got me into it in 1993 and we used to go together, so when she was diagnosed with diabetes I promised her I’d carry on to reach the 100,” he says. The landmark donation was all the more poignant because 49-year-old Dave’s mother and inspiration died from Covid complications just months earlier in November 2020. “She didn’t get to see me hit the 100 but I’m sure she’d have looked down éÛæÚ Ó åßÛÞ× ¾áä æÚ× ý äåæ æÛß× Á ÚÓÖ Ó huge bruise on my arm so maybe that was a sign,” he smiles.

It has been a tough few years for the father of two as he also lost his cousin David to Covid in March last year: “Giving blood gave me a purpose but I also got into painting and sketching, which I always used to enjoy. It’s been really therapeutic and has helped me get through.”

Rewarding

When he’s not doing DHL drops around Coventry and Warwickshire, keen »áè×àæäë »Ûæë ØÓà ¼Óè× æäÛ×å æá ý æ Ûà Ó blood donation: “It’s actually a really good and very rewarding thing to do. “Even though I don’t like the sight of blood, there’s a lovely atmosphere and nice people to chat to. That and the fact my blood could save someone’s life makes it all worthwhile.”

Dab hand Dave sketched one of his sons over lunch in his cab but is also good with oils

Proud

Dave, who also helps with shunting at the Êëæáà åÛæ× ÓÖÖå "ÏÚ×à Á Ö ý àÛåÚ×Ö æÚ× 100th I had a few tears in my eyes and said, ‘That one was for you mum.’ She’d have been really proud.”

Yello!

ÈçææÛàÙ

PEOPLE ýäåæ

From fast food to logistics, the message is the same

aking sure there were enough Big Macs and fries for customers was æÚ× èÛæÓÞ ýäåæ åæ×â Ûà æÚ× ÞáÙÛåæÛÕå ÕÓä××ä áØ our CEO Peter Fuller. After being educated in his seaside hometown of Ramsgate Ûà Ã×àæ Ú× ÕáßâÞ×æ×Ö ÚÛå Ù×áÙäÓâÚë Ö×Ùä×× Óæ Ê×ÓÖÛàÙ ÍàÛè×äåÛæë and then needed a job. ÅÕ¼áàÓÞÖ å åàÓââ×Ö ÚÛß çâ Øáä Ó ÙäÓÖçÓæ× æäÓÛàÛàÙ âäáÙäÓßß× ÓàÖ Ú× éÓå æÚ×Ûä ëáçàÙ×åæ ÍÃ åæáä× ßÓàÓÙ×ä Ûà áà× áØ æÚ×Ûä ÔÛÙ ÕÛæë ä×åæÓçäÓàæå ÓÙ×Ö a` Áæ éÓå Ó æéá%ÓàÖ%Ó%ÚÓÞØ%ë×Óä ×êâ×äÛ×àÕ× æÚÓæ æÓçÙÚæ ÚÛß æÚ× Ô×åæ áØ åçââÞë ÕÚÓÛà ßÓàÓÙ×ß×àæ Ôçæ ßáä× ÛßâáäæÓàæÞë éÚÓæ ßÓÝ×å ÕáÞÞ×ÓÙç×å ÓàÖ Õçåæáß×äå æÛÕÝ "Á éÓå Ó âä×ææë Öáéà%æá% ×ÓäæÚ ÕáçàÕÛÞ%×åæÓæ× Ôáë ÓàëéÓë Ôçæ ßë time in that job reinforced a belief I still ÚáÞÖ æáÖÓë ( æÚÓæ Óà áäÙÓàÛåÓæÛáà å â×áâÞ× Óä× Ûæå ßáåæ èÓÞçÓÔÞ× Óåå×æ # Ú× åÓëå

Recognise

After turning his last Quarter Pounder, ÓàÖ à×éÞë ßÓääÛ×Ö Ú× åæÛÞÞ ÚÓÖ Ó æÓåæ× Øáä ÞáÙÛåæÛÕå Ëá ÓØæ×ä ×ÛÙÚæ ë×Óäå éÛæÚ ÁàÛæÛÓÞ ÓàÖ a_ ë×Óäå éÛæÚ ÈÓäÕ×ÞØáäÕ× Ú× ÞÓàÖ×Ö at UK Mail just months before the DHL æÓÝ×áè×ä Ûà a_`e À× åÓëå "Á è× Ô××à ÞçÕÝë æá éáäÝ Óæ ÕáßâÓàÛ×å æÚÓæ ÕÓä× ÓÔáçæ â×áâÞ× ÓàÖ

Þ×Óäàæ æÚÓæ ëáç ÕÓà áàÞë ÕäÓÕÝ æÚ× éÚÛâ for so long because it doesn’t work.” A Tottenham fan, he mentions the ÕÞçÔ å ÖÛåÕÛâÞÛàÓäÛÓà Øáäß×ä Ôáåå ÂáåŔ ÅáçäÛàÚá å ÚÓäÖ%ÞÛà× ÓââäáÓÕÚ Ô×Øáä× åßÛÞÛàÙ Óæ æÚ× ß×ßáäë áØ ÚÛå âä×Ö×Õ×ååáä ÅÓçäÛÕÛá ÈáÕÚ×ææÛàá å æ×Óäå áØ Üáë Óæ ä×ÓÕÚÛàÙ Ó »ÚÓßâÛáàå Ä×ÓÙç× ýàÓÞ "Á ÓÞßáåæ ÕäÛ×Ö when Poch left. He knew Úáé æá æä×Óæ â×áâÞ× ÓàÖ Ù×æ æÚ× Ô×åæ áçæ áØ æÚ×ß ÁØ ëáç ÕÓä× ÓÔáçæ â×áâÞ× ä×ÕáÙàÛå× æÚ×Ûä ÚÓäÖ éáäÝ ÓàÖ ä×éÓäÖ Ûæ æÚ×ë ÞÞ ä×âÓë ëáç # åÓëå æÚ× ØÓæÚ×ä%áØ%æéá Peter has steered DHL through åæáäßë âÓàÖ×ßÛÕ éÓæ×äå Óå é× åÓé ýè× ë×Óä ÙäáéæÚ Þ×è×Þå Ûà Üçåæ åÛê ßáàæÚå "Á è× Ô××à Ûà æÚ× ÛàÖçåæäë Øáä ae ë×Óäå ÓàÖ æÚ×ë é×ä× æÚ× toughest two I’ve seen. “We saw Christmas volumes with ÓÔåáÞçæ×Þë àá éÓäàÛàÙ ÓàÖ âÞÓààÛàÙ æÛß× Áæ ä×ßÓÛà×Ö ÛàÕä×ÖÛÔÞë Ôçåë Øáä æéá éÚáÞ× ë×Óäå éÚÛÕÚ éÓå ÕÚÓÞÞ×àÙÛàÙ Ççä â×áâÞ× æçäà×Ö çâ Ûà æÚ× ßáåæ ÖÛÿÕçÞæ ÕÛäÕçßåæÓàÕ×å ÓàÖ éáäÝ×Ö æÚ×Ûä åáÕÝå áü Áæ ßÓÖ× ß× åá âäáçÖ # ÌÚ× ÚÓäÖ éáäÝ éÚÛÕÚ Ú×Þâ×Ö Ý××â the UK connected through lockdown will be worthwhile, with Peter revealing æÚ× åçÖÖ×à ÙäáéæÚ Ûå Ó åâäÛàÙÔáÓäÖ for the business to double in size.

“It remained busy for two years… our people æçäà×Ö çâ Ûà æÚ× ßáåæ ÖÛÿÕçÞæ ÕÛäÕçßåæÓàÕ×å ÓàÖ éáäÝ×Ö æÚ×Ûä åáÕÝå áü Áæ ßÓÖ× ß× åá âäáçÖ# 06 Yello!

"ÌÚ× ¼È¼ÀÄ ¿äáçâ ÚÓå åÚáéà ØÓÛæÚ in us with new investment so we have æá ßÓÝ× åçä× é× åâ×àÖ Ûæ éÛå×Þë Àáé ãçÛÕÝÞë é× Ùäáé Ûå Ûà áçä ÚÓàÖå ÓàÖ éÛÞÞ Ö×â×àÖ áà æÚ× ßÓäÝ×æ ÓàÖ æÚ× ÔçåÛà×åå we win. Whatever the timescale it will be ÕÓä×ØçÞÞë âÞÓàà×Ö åá é× Öáà æ Ü×áâÓäÖÛå× áçä ÚÛÙÚ%ãçÓÞÛæë å×äèÛÕ× ÓàÖ ä×âçæÓæÛáà #

Cultural change

Peter, a keen hill walker and golfer who ÜáÝ×å æÚÓæ ÚÛå ÚÓàÖÛÕÓâ Ûå "ÙáÞØ# Ûå âäáçÖ of the cultural change since DHL took the ä×Ûàå "Ï× ÓÞéÓëå ÚÓÖ Ùä×Óæ â×áâÞ× Ôçæ æÚ×ë éÓàæ×Ö æá Ô× Þ×Ö Æáé é× ä× åÚÓäÛàÙ our vision through the CES Programme for ×è×äë â×äåáà Ûà æÚ× ÔçåÛà×åå Ô×ÕÓçå× ×è×äëáà× ÚÓå Óà ÛßâáäæÓàæ âÓäæ æá âÞÓë “Our attributes of Passion, Can Do, As One and Right First Time Óä× åÛßâÞ× åæäÓÛÙÚæØáäéÓäÖ ÓàÖ àáé âÓäæ áØ áçä ÖÓÛÞë Õáàè×äåÓæÛáà Áæ å Ùä×Óæ æá Ú×Óä ×è×äëáà× çåÛàÙ æÚ×ß Ûà æÚ× ÔçåÛà×åå ½è×äëáà× å ÕÛæÓæÛáà Óæ æÚ× ½ßâÞáë×× áØ æÚ× Ñ×Óä ÓéÓäÖå éÓå ØçÞÞ áØ æÚ×ß çàâäáßâæ×Ö # À× ÓÖÖå "Áæ å ßë favourite night of the ë×Óä Ê×ÕáÙàÛåÛàÙ ÓàÖ rewarding a crosså×ÕæÛáà áØ áçä ßÓàë ä×ÓÞ heroes like Anna (right) Ûå çâÞÛØæÛàÙ ä×Øä×åÚ×å ßë âÓååÛáà Øáä æÚ× ÜáÔ ÓàÖ ä×ßÛàÖå ß× áØ áçä ½ßâÞáë×ä of Choice commitments. "ÄÛÝ× ßÓàë áØ çå Á ß Óà áäÖÛàÓäë â×äåáà éÓàæÛàÙ æá Öá ßë Ô×åæ ×àÜáë ßë ÜáÔ Ô× ÚÓââë ÓàÖ Ùäáé ÁØ é× Ý××â áçä ÕáÞÞ×ÓÙç×å ÚÓââë æÚ×ë éÛÞÞ ÞááÝ ÓØæ×ä áçä Õçåæáß×äå ÓàÖ ÞáëÓÞ Õçåæáß×äå éÛÞÞ ÞááÝ after our bottom line.”

333 trailer parking spaces and 152 docks

Expansion Hub 2 will ensure the business keeps growing beyond 2030

30.5 acre site, with training space for 120 people

7,000m of solar panels 322 car parking spaces and 120 EV spaces

r e g n a ch

“It’s a game

Inside the new hub taking us to the next level

ur new central hub looks set to be up and running two years from today. The size of 22 football pitches and one of the most automated centres ever built, it will be able to handle more than 56,000 parcels every hour. Work on the project, which will create more than 600 new jobs, is already underway less than a mile from our existing hub in Ryton. “Hub 2 will change the whole outlook of our business and will give us a solid foundation to take the next leap forward so we continue to grow,” says Head of Operational Support Richard Wenham.” He has spent the past two years developing plans to ensure the new bespoke centre meets the everyday needs of colleagues and customers alike. Hub 2 is part of a wider expansion programme that has only been made possible by the Passion and Can Do attitude of UK colleagues. “Their hard work and dedication has been crucial in securing the investment from DPDHL group to fund this project, and shows what can be achieved when we work As One.”

We have the funding to build and get the site operating in 2024 and the past two years have shown we have the people across all our functions to get us there.

Happy and engaged

The new Hub 2 will ensure our steady growth of the past two years can continue well into the next decade, says Richard, who was heavily involved with and “has learned Þáæå Øäáß# æÚ× ÞÓçàÕÚ áØ æÚ× ýäåæ Êëæáà ÚçÔ He says: “There were maybe things that we did that we could have done better, so Hub 2 will be tailor-made for our people and our customers, having learned from the previous experience. “Colleagues were our priority when we sat down to decide how we wanted it to look and work because if we have teams who are happy and engaged, then we will ÚÓè× åÓæÛåý×Ö Õçåæáß×äå # The switch to the new site, with all the various buildings totalling 25,163 sq m, will also ease the capacity pressure on the original hub. So let’s take a look at what’s in store and why…

continued...

Yello!

Take a look inside

Fantastic experience

Warm welcome

¹ à×é ×àæäÓàÕ× åâÞÛæ Ûàæá ÕÞ×ÓäÞë Ö×ý à×Ö areas, one for agency and full-time colleagues and another for customers and VIP guests. Agency workers will no longer have to queue in bad weather but can come inside where there are toilets and interview rooms. The reception will feature bright and airy high glass roofs while the VIP lounge will have a living moss wall, television screens, Wi-Fi ÓÕÕ×åå ÓàÖ Õáü ××%ßÓÝÛàÙ ØÓÕÛÞÛæÛ×å

Hub 2 is being built to the highest åâ×ÕÛý ÕÓæÛáàå Ûà Ûæå ý ×ÞÖ Ûà ÓÞÞ Óä×Óå Øáä our teams, with the warehouse heated, ÓÛä ý ÞæäÓæÛáà åëåæ×ßå æáÛÞ×æå ÓàÖ ÖäÛàÝÛàÙ fountains close to operational areas. Customers will enjoy the “wow factor” with a plush carpeted waiting area and living wall in the lounge waiting area separated from the reception by one-way glass.

First impressions

Let’s talk…

Everyone, including visitors, will walk past a main wall telling the inspirational back story of our business and the role our people have played in it, before arriving at reception. It’s up for debate what the artwork might be – maybe YOU could decide – but options might be imagery of what makes us great, our history, our key attributes or even a long servers’ roll of honour.

08 Yello!

There are also plans for a bespoke customer suite and a conference room to host Town Halls, Senior Management Team meetings and other events.

Why here?

Driver Tower

Coventry Gateway is in the logistics Golden Triangle between Northamptonshire, Birmingham and Nottinghamshire and was chosen because it’s within a four-hour drive of 90% of the UK’s population.

It’s sustainable too! The entire site will feature electric charging points ready for the move to renewable energy-run transport. ÌÚ× äááØ éÛÞÞ Ô× ý ææ×Ö éÛæÚ äÓÛàéÓæ×ä ÚÓäè×åæÛàÙ æ×ÕÚàáÞáÙë åá ×è×äë æáÛÞ×æ þ çåÚ áà site uses water from the sky while 7,100 sq m of solar panels on the roof will generate 1,400kWp (kilowatt peak) of electricity… that’s enough to power 322 homes a year.

A three-storey building will ensure all our drivers and supervisors have a comfortable working base. ÌÚ× ÙäáçàÖ þ ááä éÛÞÞ Ø×Óæçä× éÓåÚÛàÙ ØÓÕÛÞÛæÛ×å ÓàÖ åÚáé×äå éÚÛÞ× æÚ× å×ÕáàÖ þ ááä will be home to a welfare space of kitchen area and TVs. The layout is designed to encourage our drivers to relax and stretch their legs between jobs. ÌÚ× æáâ þ ááä éÛÞÞ Ô× ÞÛÝ× Óà ¹Ûä ÌäÓÿ Õ Control area, where the yard’s controllers ÕÓà ßáàÛæáä æÚ× ßáè×ß×àæ áØ áçä þ ××æ

Economic boost

A team of around 600 will be needed to run the operation, including cleaners, managers, ÖäÛè×äå éÓä×Úáçå× åæÓü ÓÖßÛà åæÓü ÓàÖ executives. The existing hub will continue to play an important part in the expansion programme and there are no plans to change how it is operated today. Hub 2 will be a massive boost for the local economy and will drive growth. A third Hub could even be on the cards before 2030.

Innovation stations Our existing hub has capacity to handle 24,000 parcels an hour, but Hub 2 will more than double that. The new crossdock area – where caged parcels by-pass the sorting system from other sites – will be capable of handling 15,000 items each hour. A sort machine capable of handling all shapes and sizes of parcels has been designed by an in-house team using known technology.

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Keep an eye on the Learning and Development calendar on ËßÓäæ »áàà×Õæ æá ý àÖ áçæ ÓÔáçæ Õáçäå×å ÓàÖ Úáé æá Ù×æ ÛàèáÞè×Ö Óå Ó ß×àæÓÞ Ú×ÓÞæÚ ý äåæ ÓÛÖ×ä

In someone else’s shoes Mark talks a visually impaired runner æÚäáçÙÚ æÚ× ý àÓÞ ëÓäÖå áØ æÚ× ÅÛÞæáà Ã×ëà×å éÛàæ×ä ÚÓÞØ ßÓäÓæÚáà

The chatting marathon man “Times don’t bother me. It’s people that matter”

e’ve all seen them… the gazelle-like distance runners making it look ×ü áäæÞ×åå Óå æÚ×ë ÕÚ×ÕÝ æÚ×Ûä éÓæÕÚ æá åæÓë áà æÓäÙ×æ Øáä Ó â×äåáàÓÞ Ô×åæ ºçæ áçä è×äë áéà ßÓäÓæÚáà ßÓà ÁäáàßÓà ÓàÖ è×æ×äÓà áØ æÚ× ¿ä×Óæ ÆáäæÚ Êçà Ûåà æ ÔáæÚ×ä×Ö ÓÔáçæ æÛß× Áæ å æÚ× â×áâÞ× Ú× ß××æå ÓÞáàÙ æÚ× éÓë æÚÓæ ßÓææ×ä ßáåæ º×ÕÓçå× Øáä Mark Madges éÚá äÓà Øáçä ÚÓÞØ ßÓäÓæÚáàå Ûà ÚÛå e_æÚ ÔÛäæÚÖÓë é××Ý "Øáä Øçà# äçààÛàÙ Ûå Ó éÓë áØ åæÓäæÛàÙ Õáàè×äåÓæÛáàå åáß×æÛß×å éÛæÚ ÚÛßå×ÞØ "Á ÚÓè× ØçÞÞ%ÔÞáéà ÓäÙçß×àæå Ûà ßë Ú×ÓÖ Áæ å Ó éÓë áØ àáæ Ûàæ×äàÓÞÛåÛàÙ æÚÛàÙå áä Þ×ææÛàÙ åæä×åå Ù×æ æá ß× # Our Regional Trainer South éÚá Úáâ×å æá Ù×æ ¾Ûäåæ ¹ÛÖ Øáä Å×àæÓÞ À×ÓÞæÚ Õáçäå×å âäáâ×äÞë çâ ÓàÖ äçààÛàÙ ÓÙÓÛà åááà åæÓäæ×Ö äçààÛàÙ Ûà a__f æá ßÓÝ× ÚÛß Ø××Þ Ô×ææ×ä ÓÔáçæ ÚÛßå×ÞØ

“Someone mentioned a half marathon happening near me, Ôçæ Á ÕáçÞÖà æ äçà Ô×æé××à ÞÓßâ% âáåæå éÛæÚáçæ Úçÿ àÙ ÓàÖ âçÿ àÙ Åë ßÓæ×å åÓÛÖ Á Ö à×è×ä Öá Ûæ#

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ÌÚÓæ éÓå ÓÞÞ æÚ× Ûßâ×æçå Ú× à××Ö×Ö æá Ûßâäáè× ÚÛå âÚëåÛÕÓÞ Ú×ÓÞæÚ ÓàÖ éÛæÚ Ûæ ÚÛå ß×àæÓÞ é×ÞÞÔ×ÛàÙ ÓàÖ Ú× äÓà æÚ× éÚáÞ× `b âÞçå ßÛÞ×å "Á ÖÛÖ Ûæ Ô×ÕÓçå× Á ß åæçÔÔáäà ÞáåÛàÙ éÓåà æ Óà áâæÛáà ÓàÖ Üçåæ æá ý àÛåÚ éÓå æÚ× Ùä×Óæ×åæ âäÛì× #

My best chats

ËÛàÕ× æÚ×à Ú× å ý àÛåÚ×Ö æÚä×× ÁäáàßÓà ×è×àæå ( Ó a c%ßÛÞ× åéÛß ``a%ßÛÞ× ÔÛÕëÕÞ× äÛÖ× ÓàÖ ae aa%ßÛÞ× äçà ( å×è×à ÚÓÞØ ÁäáàßÓàå bd ßÓäÓæÚáàå `hc ÚÓÞØ ßÓäÓæÚáàå ÓàÖ `c ¿ä×Óæ ÆáäæÚ Êçàå À× ÓÖÖå "Á è× Öáà× ÚÓÞØ ßÓäÓæÚáàå Ûà ÓàëæÚÛàÙ Ô×æé××à ` Úáçä df ßÛàçæ×å ÓàÖ æÚä×× ÓàÖ Ó ÚÓÞØ Úáçäå ÁØ Á å×× åáß×áà× åæäçÙÙÞÛàÙ Á ÞÞ éÓÞÝ éÛæÚ æÚ×ß Ëáß× áØ ßë Ô×åæ ÕÚÓæå ÚÓè× Ô××à éÛæÚ æáæÓÞ åæäÓàÙ×äå éÚá Óä× àáé ÙááÖ ØäÛ×àÖå "Áæ å ä×éÓäÖÛàÙ ÓàÖ æÚ×ä× Óä× Ó Þáæ áØ âÓäÓÞÞ×Þå éÛæÚ æÚ× Can Do and Passion ÓææäÛÔçæ×å é× èÓÞç× ÌÚÓæ ý äåæ Õáàà×ÕæÛáà éÚ×à ëáç æÓÞÝ æá ÓàáæÚ×ä äçàà×ä âçæå ëáçä ÞÛØ× Ûà â×äåâ×ÕæÛè× # À× Úáâ×å æÚ× ¾Ûäåæ ¹ÛÖ Øáä Å×àæÓÞ À×ÓÞæÚ Õáçäå×å éÛÞÞ åæÓäæ ÓÙÓÛà åááà Ô×ÕÓçå× "æÚ×ä× å àáæÚÛàÙ ãçÛæ× ÞÛÝ× æÓÞÝÛàÙ æÚäáçÙÚ Ûååç×å ØÓÕ× æá ØÓÕ×#

LONDON CALLING ÅÓäÝ å à×êæ ÕÚÓÞÞ×àÙ× éÛÞÞ Ô× æá äçà æÚ× ÄáàÖáà ÅÓäÓæÚáà ÓàÖ ¿ä×Óæ ÆáäæÚ Êçà Øáä Ó ÕÚÓäÛæë æÚÓæ å è×äë ÕÞáå× æá Úáß× À× Ûå ÚáâÛàÙ æá äÓÛå× ßáà×ë Øáä »á×ÞÛÓÕ ËáÕÛ×æë Ô×ÕÓçå× ÚÛå Øáçä% ë×Óä%áÞÖ ÙäÓàÖÖÓçÙÚæ×ä åçü ×äå Øäáß Óà ÛàæáÞ×äÓàÕ× æá ÙÞçæ×à "Áæ å Ó ÕÓçå× ÕÞáå× æá ßë Ú×Óäæ æÚÓæ Óü ×Õæå Óå ßÓàë Óå e´ áØ â×áâÞ× Ûà æÚ× ÍÃ æá èÓäëÛàÙ Ö×Ùä××å åá ä×å×ÓäÕÚ Ûå è×äë ÛßâáäæÓàæ # Ú× åÓëå ÌÚ× ÖÓÖ ÓàÖ ÙäÓàÖÓÖ áØ æéá éÛÞÞ áàÕ× ÓÙÓÛà Ô× çàéáääÛ×Ö ÓÔáçæ ÚÛå åâ××Ö ÓàÖ ÛàåÛåæå "ÁØ Á ÕÓà Ú×Þâ â×áâÞ× ÓÞáàÙ æÚ× éÓë ý àÛåÚ ÓàÖ äÓÛå× ßáà×ë æÚÓæ å ØÓàæÓåæÛÕ #

Scan here to sponsor Mark

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GET

SMART

Keep up to date with al l the new initiati ves helping to make colleag ues’ lives ea sier and DHL ev en better

Get Connected to our new information app

ur new mobile intranet app – Smart Connect – is now available to every single employee at DHL Parcel UK. We’ve all got the chance to be connected to each other now and keep up to date with everything going on at DHL Parcel UK. And there’s the chance to chat with colleagues and share your stories and successes on our social wall. Access to our CES programme and Learning and Development as well as the latest news, updates, vacancy ÔçÞÞ×æÛàå ÓàÖ Ý×ë ÀÊ âáÞÛÕÛ×å Óä× ÓÞåá Óæ ëáçä ý àÙ×äæÛâå Why not celebrate the success of your team at work Ôë âáåæÛàÙ áà æÚ× ¼ÀÄ ÈÓäÕ×Þ ÍÃ åáÕÛÓÞ éÓÞÞ áä ý àÖ áçæ how to look after your mental and physical health on the Wellbeing hub? It really is the one stop shop for all your DHL information, both globally and locally. So if you haven’t got Smart Connect on your phone yet, contact Charlotte Bowler, our Digital Content Editor, who will tell you how to get online and we look forward to seeing you in our smart connected world soon.

Let colleagues around the r business know about you rk, wo of out and in successes olved! inv get and ney mo e rais

Meet the Can Do crew As part of Can Do Week, we turned the spotlight on those colleagues always up for a challenge to go the extra mile. CEO Peter Fuller says: “A positive Can Do approach is key to ensuring we always deliver an excellent service to our customers. “We recognise the commitment you take in going the extra mile and looking for alternative ways to achieve success.” The four DHL Parcel UK winners of the eCommerce Solutions Can Do awards were (clockwise from top left): Andrew Cotton, Operations ÅÓàÓÙ×ä ËæÓü áäÖ ¼Óààë ÏÛÞßáææ ÏÓä×Úáçå× Çâ×äÓæÛè× ÌÚÓß×å ÎÓÞÞ×ë Jabar Malik, Process Manager, Ryton ÀçÔ ÓàÖ ÃëÞ× ¾áÞ×ë ÏÓä×Úáçå× Supervisor, Leeds.

A further seven stars collected awards from their Ryton managers: ÌáßÓå ÃÓåâÓä – helps colleagues after hours, goes above and beyond without seeking recognition or overtime. Sarmilan Senthilvelavar – has shown great attitude since joining and always goes the extra mile. Dan Mihai Marola – gets on with the ÜáÔ ÓàÖ Ûå ÓÞéÓëå þ ×êÛÔÞ× ËÚáéå Ùä×Óæ promise and passion for the role and wants to learn. Antonio Chindjamba – a model employee, easygoing and performs his jobs to 200% with a smile. Saturday Imagbovomwan – a motivational leader, he is the powerhouse who inspires and delivers. Domenica Castillo ( ý æå Ûà é×ÞÞ ÓàÖ

volunteers for any task, fast building a reputation as a hard worker. Christopher Jacob – adapts to changes and ensures service is âäáèÛÖ×Ö éÛæÚ ×êÕ×ÞÞ×àÕ× Õáàý Ö×àÕ× humility and motivation.

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The BEST of the best “I felt like a winner just being there,” says Employee of the Year Anna

ail Sorter Anna Zerbok is the same outside work as in it: enthusiastic, optimistic, caring and always thinking of others. Those characteristics, along with a swashbuckling Can Do attitude, were enough to give her the edge in the toughest of contests to be named Employee of the Year at DHL Parcel UK. Mum-of-one Anna has been a mainstay Óæ áçä Ä××Öå ËáäæÓæÛáà ÇÿÕ× Øáä `d ë×Óäå handling returns since joining us a year after arriving from her native Poland. But it’s working As One that she credits Øáä ä×ÓÕÚÛàÙ æÚ× ýàÓÞ éÚ×ä× åÚ× ÕÓß× çâ ÓÙÓÛàåæ `` áæÚ×ä áçæåæÓàÖÛàÙ ÕáÞÞ×ÓÙç×å to take the title. Hundreds of colleagues were nominated across the business before judges began the task of whittling æÚ× ÞÛåæ Öáéà æá Ó ýàÓÞ Öáì×à "¹ÞÞ æÚ× â×áâÞ× Ûà æÚ× äááß Öá ÓßÓìÛàÙ things and it felt incredible just to be there with them,” she says. “Maybe it was my belief in working As One that won it for me because I couldn’t have done it

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without the people I work with. My aim is always to give the best service to customers by making sure returned mail gets where it should. But I can only do that with the mutual help, trust and respect of my colleagues.” Regional Sortation Manager Danielle Easton nominated Anna for her part in helping the site deliver outstanding results last year: “She has a genuine heart, pride in the team and Passion for DHL Parcel UK.”

Shocked

Anna is a force of nature when it comes æá Ú×ÞâÛàÙ áæÚ×äå ¹ ä×Õ×àæ ÔÓÝ×%áü ÔáàÓàìÓ äÓÛå×Ö uc__ Øáä Ó ÞÛææÞ× Ôáë born with an incurable bone wasting condition. “I’m now involved with a charity to buy medication and clothes for Ukraine,” she says. “I was shocked that coming to work with a smile could win me an award, but maybe it’s infectious. It’s lovely to work for a company that truly cares about its people.”

What our other nominees said about the awards…

Alexis Whitehouse, Real Estate Administrator “It’s such a nice feeling to know how much I am appreciated, not only by my manager but also by the company. I always try and help anyone and am calm and friendly when dealing with all situations, no matter how stressful they may be. When you enjoy your job and have a good team around you, it shows in your day-to-day work.”

Babacar Sene, Warehouse Operative – Ryton Nights “I was speechless. Passion is key for me and it was an honour to be among some of the great people in the business.”

Corinne Alexander, Backshift Supervisor – Hounslow “Everything I do I always give 100% to try to exceed my personal targets. I was given the chance to prove myself and took it. I do the induction training and have encouraged my team to work for the same common goal.”

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"Ìá Ô× Ûà Ó äááß ýÞÞ×Ö éÛæÚ æÚ× Ô×åæ áØ æÚ× Ô×åæ áØ áçä â×áâÞ× ßÓÝ×å ß× åá è×äë âäáçÖ Áæ å ßë ØÓèáçäÛæ× àÛÙÚæ áØ æÚ× ë×Óä ÌÚÛå ë×Óä æÚ× Õáßâ×æÛæÛáà éÓå ×êæä×ß×Þë æáçÙÚ Óå ÓÞÞ æÚ× ýàÓÞÛåæå é×ä× áØ åçÕÚ Ó ÚÛÙÚ åæÓàÖÓäÖ ¹ààÓ å ÕáßßÛæß×àæ ÓàÖ ÓÕÚÛ×è×ß×àæå âÞçå æÚ× Ùä×Óæ éáäÝ åÚ× Öá×å Øáä ÕÚÓäÛæë ÙÓè× Ú×ä æÚ× ×ÖÙ× ËÚ× Ûå Ó è×äë éáäæÚë éÛàà×ä # Peter Fuller, CEO

7 6 8 11 10 9

Ryan Poole, Operational Support Manager – Ryton “I have a simple mantra for life and work… you only get out what you put in, so for me my job is all about having the right Can Do attitude and applying it. My second rule is to try to have fun whilst working.”

Emily Cooper, Field Account Manager – National Sales “I love my job and helping people and am very bubbly and happy, even on the most stressful of days. I feel so lucky to be part of such an amazing team so the As One attribute matters to me because no job is possible without the help of others.”

Gareth Thomas, Night Warehouse Supervisor – Swansea “I look forward to the start of every shift and take great pride in my work. All the attributes are important in making the shift run as smoothly as possible but Can Do is the one I relate to the most. Whatever obstacle or challenge is put in front of you, there is always a solution.”

Joanne Armstrong, Operations Clerk – Livingston “Doing my job as well as covering has been a challenge in a good way as it has made me stretch myself career-wise. My colleagues are really happy for me.”

Justyna Wiedemann – Operations Clerk, Ryton Collection and Delivery “I really enjoy working with my drivers and getting to the bottom of issues for customers and I never give up. It’s so nice to be recognised for my hard work and Passion.”

Rachel Pennington, HR Business Partner – Ryton “I am just doing my job but it’s really nice to get a ‘thank you’. Passion and As One are the attributes I relate to most. Passion from giving the best support I possibly can to the network and As One because the small team of HR Business Partners all work together.”

Ëç× ¿äÛÿæÚå Ë×àÛáä »çåæáß×ä Service Administrator – Milton Keynes “I always take a Can Do approach and work well under pressure, staying positive and approachable. I always make myself available for tasks presented to me whilst ensuring my own workload is completed on time. My work colleagues are a lovely group of people who are there if you need them.”

Szymon Harlajczuk, Field IT analyst “I feel so proud. Thank you to all who nominated me. I always put my heart into anything I do and try to look at things from someone else’s perspective. It works for me!”

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YOU ARE

NO.1

e n o e v a h t ’ “You can ” r e h t o e h t t u o h witm behind the frontline team The tea

ou can’t have a successful football team without a manager, backroom ÓàÖ ß×ÖÛÕÓÞ åæÓü âÞÓëÛàÙ æÚ×Ûä âÓäæ Ûà ßÓÝÛàÙ åçä× æÚ× éÛàå Ý××â åæÓÕÝÛàÙ çâ ¹àÖ æÚ× ä×ÞÓæÛáàåÚÛâ Ô×æé××à áçä åÓÞ×å æ×Óßå ÓàÖ áâ×äÓæÛáàå Ûå Üçåæ æÚ× åÓß× åÓëå Mark Traynor, Director of Commercial: “The two go hand in hand and one can’t ×êÛåæ éÛæÚáçæ æÚ× áæÚ×ä # Æ×é ÕáàæäÓÕæå å×Õçä×Ö Ôë our Sales Executives and Account Managers mean extra income for the business, more work for our warehouse teams and drivers and even better å×ÕçäÛæë Ûàæá æÚ× Øçæçä× ÅÓäÝ ÓÖÖå "Çè×ä æÚ× ÞÓåæ Ø×é ë×Óäå we’ve seen far more collaboration Ô×æé××à áâ×äÓæÛáàå ÓàÖ åÓÞ×å ÓàÖ æÚÓæ å fantastic because it means we can ÕáàæÛàç× æá Ùäáé ÓàÖ æÓÝ× æÚ× à×êæ åæ×âå # ÌÚ× à×é ÀçÔ a *âÓÙ× f+ Ûå Ó è×äë ä×ÓÞ result of how increased sales lead to ÛàÕä×Óå×Ö éáäÝ ÓàÖ ä×è×àç× Óå âÓäæ áØ æÚ× âÞÓà æá ÖáçÔÞ× æÚ× åÛì× áØ æÚ× ÔçåÛà×åå éÛæÚÛà æÚ× à×êæ ×ÛÙÚæ ë×Óäå So here’s a shout out to some of the åÓÞ×å Õä×é âÞÓëÛàÙ æÚ×Ûä âÓäæ Ûà ßÓÝÛàÙ çå a title-winning team…

Votes are in Leigh collecting his award from Sean at the virtual ceremony

Duo crowned European champions The vote from the ½çäáâ×Óà Üçäë Ûå Ûà ÓàÖ Mark Bailey and Leigh Day Ùáæ ßÓêÛßçß âáÛàæå to be crowned the UK winners áØ æÚ× ýäåæ Parcel Connect Sales Awards ÌÚ×ë é×ä× ÓßáàÙ a`_ åÓÞ×å ä×âå Øäáß across the continent who Õáàè×äæ×Ö ßáä× æÚÓà ` fd_ ÓÕÕáçàæå Ûàæá ÓÕæÛè× ÔçåÛà×åå Ûà æÚ× âÓåæ ýè× ßáàæÚå æá éÛà æÚ× Õáè×æ×Ö ÓéÓäÖ ¾áä ÄÛè×äâááÞ ØÓà ÅÓäÝ Ô×ÛàÙ àÓß×Ö Ûà æÚ× æáâ `g éÓå ÓÞßáåæ Óå ÙááÖ Ó Ø××ÞÛàÙ Óå å××ÛàÙ ÚÛå åÛÖ× Õáàãç×ä ½çäáâ× "Áæ å àÛÕ× æá ä×Õ×Ûè× ä×ÕáÙàÛæÛáà Øáä ëáçä ÚÓäÖ éáäÝ ÓàÖ Á éÓå çâ ÓÙÓÛàåæ åáß× è×äë åçÕÕ×ååØçÞ ÓàÖ Õáßâ×æÛæÛè× ÍÃ ÕáÞÞ×ÓÙç×å ¹Øæ×ä ½àÙÞÓàÖ å ÖÛåÓââáÛàæß×àæ Ûà æÚ× ½çäáå ýàÓÞ Ûæ ÖÛÖ Ø××Þ ÙááÖ æá ýàÓÞÞë æÓåæ× åçÕÕ×åå Ûà Ó ½çäáâ×Óà Õáßâ×æÛæÛáà # ÌÚ× ¼ÓäæØáäÖ%ÔÓå×Ö Áàæ×äàÓæÛáàÓÞ Sales Development Manager closed a string of à×é ÔçåÛà×åå Ö×ÓÞå æá éÛà ÚÛå åâáæ ÓàÖ Ó æäÛâ æá æÚÛå åçßß×ä å ÀçàÙÓäÛÓà ¿äÓàÖ ÈäÛê À× ÓàÖ Êëæáà%ÔÓå×Ö Senior Key Account Manager Leigh collected their awards in Ó èÛäæçÓÞ ½çäáèÛåÛáà%åæëÞ× ÓéÓäÖå Õ×ä×ßáàë from VP of Sales Thomas Martin and Key Account Director Sean Westley "Áæ ÓÖÖ×Ö æá æÚ× Øçà æá Õáßâ×æ× ÓÙÓÛàåæ ½çäáâ×Óà ÕáÞÞ×ÓÙç×å Á éÓàæ æá Ý××â growing and driving international new ÔçåÛà×åå ÓàÖ ÔäÛàÙÛàÙ áà Óå ßÓàë à×é Õäáåå%ÔáäÖ×ä Õçåæáß×äå Óå âáååÛÔÞ× # Ú× åÓëå "ÌÚ×ä× å ÓàáæÚ×ä ½çäáâ×Óà åÓÞ×å ÓéÓäÖ âÞÓàà×Ö åá Á ÞÞ æäë æá Ô× åçÕÕ×ååØçÞ ÓÙÓÛà Áæ éáçÞÖ Ô× Ùä×Óæ æá éÛà ÓÙÓÛà ÓàÖ å×× ½àÙÞÓàÖ éÛà æÚ× ÏáäÞÖ »çâ Ûà ¼×Õ×ßÔ×ä Á æÚÛàÝ é× ÕÓà Öá Ûæ #

And the UK winners were… VICE PRESIDENT SPECIAL RECOGNITION AWARD Dan Aksoy

MILLIONAIRE CLUB ACHIEVERS Chelsea Bartlett Emma Rawlings *äÛÙÚæ+ James Potter Rochelle Bennett Jon Ingram

REGIONAL SALES MANAGER AND EXECUTIVES OF THE YEAR David Kumar – Manager Emma Rawlings Rochelle Bennett *äÛÙÚæ+ Vicky Escott Ricky Beadnall Chelsea Bartlett Emily Cooper

CORPORATE SALES

Corporate Colleague of the Year – Dave Woods *äÛÙÚæ+ Corporate Senior Key Account Manager of the Year – Gayle Andrews Vice President Corporate Special Recognition Award – Stuart Exall *äÛÙÚæ+ Corporate Customer Operations Manager of the Year – Manpreet Matharu

INSIDE SALES Executive of the Year – Sanchez McBean

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Calm in a storm

Phone fraudster foiled by quick-thinking Mark

ØäÓçÖåæ×ä æäëÛàÙ æá ÓÕÕ×åå áà× áØ áçä Õçåæáß×ä å â×äåáàÓÞ ÓàÖ ÔÓàÝ Ö×æÓÛÞå éÓå æÚéÓäæ×Ö æÚÓàÝå æá æÚ× "åÛêæÚ å×àå×# áØ Ó ãçÛÕÝ%æÚÛàÝÛàÙ ÓÖèÛåáä As Mark Bull ÞÛåæ×à×Ö æá æÚ× Õçåæáß×ä Ú× Ô×ÙÓà æá åçåâ×Õæ åáß×æÚÛàÙ éÓåà æ ãçÛæ× äÛÙÚæ ÓàÖ æáÞÖ Ú×ä åÚ× ßÛÙÚæ Ô× æÚ× æÓäÙ×æ áØ Ó ÚáÓê À× ä×Óååçä×Ö Ú×ä ÓàÖ æáÞÖ Ú×ä àáæ æá ×êÕÚÓàÙ× Óàë Ö×æÓÛÞå ÛØ æÚ× åÕÓßß×ä ÕÓÞÞ×Ö ÔÓÕÝ Ô×Øáä× æÚ×à æçäàÛàÙ åçâ×äåÞ×çæÚ æá Ù×æ æá æÚ× Ôáææáß áØ æÚ× äÛÖÖÞ×

Sixth sense

ÅÓäÝ Øäáß áçä Milton Keynes Customer Services centre åâ×àæ æéá é××Ýå Ûàè×åæÛÙÓæÛàÙ æÚ× ßÓÞÛÕÛáçå ØäÓçÖ Ý××âÛàÙ æÚ× ÓàêÛáçå éáßÓà çâÖÓæ×Ö "ËÚ× æáÞÖ ß× åÚ× Ö Ô××à ÕáàæÓÕæ×Ö Ôë Ó ßÓà éÚá åÓÛÖ åÚ× Ö Ô××à ÕÚáå×à Øáä Ó Øä×× ßáÔÛÞ× âÚáà× çâÙäÓÖ× Óå âÓäæ áØ Ó âäáßáæÛáà ÓàÖ æÚÓæ é× é×ä× Öç× æá Ö×ÞÛè×ä Ûæ æá Ú×ä # Ú× åÓëå

ÌÚ× éáßÓà åâ×àæ æéá é××Ýå éÓÛæÛàÙ Øáä æÚ× Ö×ÞÛè×äë éÚÛÕÚ à×è×ä ÕÓß× ÓàÖ Ö×åâÛæ× ÕÓÞÞå æá Ó é×ÞÞ%Ýàáéà ÚÛÙÚ åæä××æ ä×æÓÛÞ×ä ÓàÖ ßáÔÛÞ× å×äèÛÕ× âäáèÛÖ×ä åÚ× éÓå Ù×ææÛàÙ àáéÚ×ä× "Á ÚÓÖ Ó åÛêæÚ å×àå× åáß×æÚÛàÙ ÖÛÖà æ Ø××Þ äÛÙÚæ åá Á æçäà×Ö Ö×æ×ÕæÛè× ÓàÖ ßÓÖ× Ó Ø×é ÕÓÞÞå æá áçä æ×Óß æÚÓæ Ö×ÓÞ éÛæÚ æÚ× ßáÔÛÞ× âÚáà× ÕáßâÓàë ÓàÖ Ý×âæ ÖäÓéÛàÙ Ó ÔÞÓàÝ # Ú× ÓÖÖå ÌÚ× éáßÓà æáÞÖ Úáé æÚ× åÕÓßß×äå Ý×âæ ÔÞÓßÛàÙ ¼ÀÄ ×è×à ÙÛèÛàÙ Ú×ä Ó àçßÔ×ä éÚ×ä× æÚ×ë Ûßâ×äåáàÓæ×Ö Ó ¼ÀÄ åçâ×äèÛåáä ÅÓäÝ ÓÖÖå "ÌÚ× Õçåæáß×ä éÓå ÖÛåæä×åå×Ö åá Á âçæ ßëå×ÞØ Ûà Ú×ä åÚá×å ÓàÖ Ý×âæ Ûà æáçÕÚ ÓÞßáåæ ×è×äë ÖÓë Ô×Øáä× ÕáàýäßÛàÙ æÚ× åâ×ÕÛÓÞ áü×ä éÓå Ó Õáà # À× ÓÖÖå "Á éÓå áàÞë ÖáÛàÙ æÚ× Ö×Õ×àæ æÚÛàÙ ÓàÖ ÛØ åÚ× æ×ÞÞå â×áâÞ× Úáé é× ÕÓä× æÚ×ë æ×ÞÞ áæÚ×ä â×áâÞ× ÓàÖ áçä Õçåæáß×ä å×äèÛÕ× Ûå ä×ÕáÙàÛå×Ö ÌÚÓæ å Úáé é× ÞÞ Ù×æ ßáä× ÓàÖ ßáä× ÚÓââë Õçåæáß×äå #

The woman then wrote to Mark’s department…

“I just wanted to write to you to express my deepest thanks to your colleague Mark Bull, for his incredible support and unbelievable professionalism in going above and beyond to help me Óæ Óà ÛàÕä×ÖÛÔÞë ÖÛÿÕçÞæ æÛß× “Without his amazing help and daily assistance, I would have been none the wiser to this illegal ÓÕæÛèÛæë Á ÕÓà æ ×è×à Ô×ÙÛà æá express how wonderful he has been ÖçäÛàÙ æÚÛå ÛàÕä×ÖÛÔÞë ÖÛÿÕçÞæ æÛß× “I tried contacting the retailer ÓàÖ âÚáà× ýäß Ôçæ Ùáæ àáéÚ×ä× The only person who helped was ÅÓäÝ éÚá éÓå ÓßÓìÛàÙ Ï× åâáÝ× every day and he was an absolute godsend and calm in the storm, so I wanted to let you know what a Õä×ÖÛæ Ú× Ûå æá ëáçä áäÙÓàÛåÓæÛáà #

Hundreds of smiles ¾ÓßÛÞÛ×å çàÓÔÞ× æá ÓüáäÖ æÚ× æëâ× áØ ØááÖ æä×Óæå ßáåæ â×áâÞ× æÓÝ× Øáä ÙäÓàæ×Ö ÚÓè× Ô××à ÙÛè×à Ó æÓåæ× áØ åáß×æÚÛàÙ åâ×ÕÛÓÞ æÚÓàÝå æá ¼ÀÄ ÈÓäÕ×Þ ÍÃ ÂáÖë ÏÓÞÝ×ä ½»¿ »ÚÓÛäâ×äåáà *Þ×Øæ+ ÓääÓàÙ×Ö Øáä `a_ Ôáê×å áØ Þ×Øæáè×ä ØááÖ æá Ô× âÓåå×Ö áà æá æÚ× Trussell Trust Ó ÕÚÓäÛæë åçââáäæÛàÙ ` a__ ØááÖ ÔÓàÝ Õ×àæä×å ÓÕäáåå æÚ× ÍÃ ÌÚ× áäÙÓàÛåÓæÛáà æÓÝ×å àçæäÛæÛáàÓÞÞë

ÔÓÞÓàÕ×Ö ×ß×äÙ×àÕë ØááÖ ÓàÖ ×àåçä×å Ûæ ä×ÓÕÚ×å â×áâÞ× Ö×â×àÖ×àæ áà ØááÖ ÔÓàÝå Ëáß× áØ æÚ× ÙááÖÛ×å Ûà æÚ× ÚÓßâ×äå Þ×Øæ áè×ä ÓØæ×ä »ÚäÛåæßÓå ýææ×Ö æÚ× ÔÛÞÞ Ôçæ æÚ×ä× é×ä× ÓÞåá ÚÓàÖØçÞå áØ åé××æ æä×Óæå æÚÓæ ÚÓè× àáé ä×ÓÕÚ×Ö æÚ× Úáß×å áØ â×áâÞ× Ûà à××Ö Jody Þ×Ö áçä âÓäæ áØ æÚ× ÕÓßâÓÛÙà Ûà Ó âäáÜ×Õæ åÚ× Ö Þáè× æá å×× åâä×ÓÖ ÓÕäáåå áçä åÛæ×å ÓäáçàÖ æÚ× ÍÃ

Yello!

Driver Franco (left) with AM Shift Manager Terry

Linehaul Driver John Peel

“I don’t ask my team to do anything I wouldn’t do myself”

says self-confessed “newbie” Livingston Site Manager Mechelle Crawford

rue to her word she’s fresh from helping out some of her 71-strong team on the belt, just months after taking over at one of our main Scottish sites. It’s been a time of change at Livingston, with drivers taking on new routes and éÓä×Úáçå× åæÓü Þ×è×Þå ÓàÖ åÚÛØæ æÛß×å being reviewed. But Mechelle has been delighted by the response from her team. “Everyone was so welcoming and full of Passion for the job. They just needed to be more of a team, so hopefully I can help build that spirit,” says Mechelle, who has

16 Yello!

a wealth of experience in the industry. “I want to build a much stronger As One mentality because we are all in this together – there can’t be even the slightest hint of them and us.”

Celebrating success

À×ä ý äåæ ÛàÛæÛÓæÛè× Óæ æÚ× åÛæ× éÚÛÕÚ handles trunking for Aberdeen and Perth in the Highlands as well as Mail, was to encourage the entire team to share in the highs and lows. She explains: “I wanted to encourage the team to celebrate their successes

and let them know if they had dropped below service levels, so they can take responsibility for both. “If customers let us know we’ve done a good job, we have to recognise the people who’ve made that happen. If there are areas where we can improve it’s equally important to let people know because they might not even be aware otherwise.” Mechelle values rewarding and recognising her team and the positive impact that has on the business: “It’s crucial that people feel appreciated and know you’re with them.”

Left: AM Team Leader Iain Gist with Mechelle, and (above) Operations Manager Alex Reilly with Mechelle

Operations Manager Alex Reilly *äÛÙÚæ+ ÔäÛ×ý àÙ áçä ÖäÛè×äå

Drew Mackay played a major role in assessing how to get the Livingston site back on track after a spell in the doldrums. The Regional Site Support Manager was given a wide brief to look at all aspects of on-site operations to see which areas could be improved. “The team in place was very good and committed but they just needed leadership, which was where Mechelle came in,” he says. “There was nothing major wrong but a few things needed tweaking here and there.” A full review of drivers’ routes and tweaks to work rotas to ensure colleagues were in place and active during the site’s busiest times were æÚ× æéá ßÓÛà æÚäçåæå áØ æÚ× ä×åÚçĀ × “It’s like managing a football team. You don’t play your goalkeeper in attack. We looked at who we had where and when and made sure things worked more smoothly,” he says. The response has been overwhelmingly positive and Drew adds: “If people are more ×ÿ ÕÛ×àæ ÓàÖ éáäÝÛàÙ åßÓäæ×ä éÛæÚ Ô×ææ×ä structure to their day, the job is easier and they’re happier. There’s still a little way to go and the higher volumes will be a test but we’re all together now.”

“Now the ship has a captain again we know where we’re going and it’s an incredibly happy crew,” says Daniel Tomaszewicz. The Site Supervisor said the Peak months put pressure on the Scottish site, which had been without a manager since November: “It was tough and pressurised but we came through and since Mechelle has been here we’re going from strength to strength. Daniel, who has led the 1.30am shift for three years, adds: “The attitude has changed since she arrived. There’s a structure and everyone’s aware of the part they’re playing. “No one likes change, so when we didn’t have a permanent manager for a while it was a bit unsettling. Now we have a leader and the ÓæßáåâÚ×ä× Ûå ÕáßâÞ×æ×Þë ÖÛü ×ä×àæ # Minor tweaks have added structure to the team, which has also been boosted by a stronger culture of reward and recognition. And he adds: “If you do a good job, you get mentioned… it’s nice to know you’re all working together for the same thing.”

Daniel Tomaszewicz, AM Shift Supervisor (right), with Driver Tudor

Electric Van Driver Kevin Craig

77 66 8,000 The number of heroes Mechelle has supporting the site’s revival Core routes manned by owner drivers

The upper level of shipments handled by the site each day

Yello!

ÅÓÙàÛý ãç× Lee at the ¹äÕ Ö× ÌäÛáßâÚ× ÓàÖ ½Ûü ×Þ Ìáé×ä áà ÚÛå ÞÓåæ èÛåÛæ æá æÚ× ¾ä×àÕÚ ÕÓâÛæÓÞ back in 2019

Le Paris

HAT;TRICK Tour de Lee as easy as un, deux, trois

close to his heart. “I’m raising money for ×× ÀÓéæáà is set to embark on a third Action Medical Research, a UK charity cycle from London to the French which carries out medical research capital to raise money for a lifesaving into the causes of and treatment for children’s charity. premature babies,” he says. Our Exeter site’s ÆÛÙÚæ ËÚÛØæ ÅÓàÓÙ×ä “A close friend of mine’s daughter was has already raised £3,000 for Action born very prematurely and the odds were Medical Research in two previous rides to massively stacked against her surviving. the Champs Elysées in Paris. But the charity did everything to save her But he is dusting down the road bike he and she’s 14 and healthy now.” hasn’t used since the last crossChannel adventure in 2018 to You can do the 320-mile ride in July. donate at: Despite his only real Lee and a friend will be in the cardio work being time saddle between 20 and 24 on the football pitch, the July and have a joint target 40-year-old Liverpool fan of £3,500 to hit before is determined to cross the their arrival at the Arc de brws.it/amr ý àÛåÚÛàÙ ÞÛà× Øáä Ó ÕÓçå× è×äë Triomphe the day before the Tour de France riders get there. “I’m certainly nowhere near their ý æà×åå Þ×è×Þå # ÜáÝ×å æÚ× ØÓæÚ×ä áØ æéá “I haven’t been on a bike since the last ride to Paris so it’s going to be a shock.” The pair will head for Calais on the ý äåæ ÖÓë Ô×Øáä× æÚ× æÚä××%ÖÓë äÛÖ× åáçæÚ “It’s a lot of miles each day but it’s easier éÚ×à ëáç ÚÓè× Ó Ö×åæÛàÓæÛáà ÓàÖ ý àÓàÕÛÓÞ target. It would be great to get support from around DHL, even if it’s just a pound, because there’ll be no turning back then.”

No turning back

THE CHARITY’S ACHIEVEMENTS…

70+ years

The time the charity has been saving and changing young lives

230+

Researchers at leading hospitals and universities investigating childhood asthma, prematurity, epilepsy, meningitis, cerebral palsy and brain cancer

£240

Funds a pioneering research project for a day

The number of active projects around the UK

Pride in our

people

Celebrating our loyal long servers in style

He says: “When I started, we had three drivers covering West London and now it’s nearer 13. The West End routes were run by two drivers and now it’s six. “That’s great because it means the business is growing and that means better job security for all of us. The business is always looking after us and I’ve felt that more and more since DHL took over.”

Staying busy

James has earned his spurs

ecurity and great friendships are the key to a long and fruitful career with DHL. That’s according to colleague James Gosling, who has clocked up 30 years. After moving south from Derbyshire as a teenager he joined our Harrow site straight from college as an administrator and soon realised he loved the fast pace of the job. So much so that, three decades on, he’s still faithfully clocking in at midnight as Greenford’s Assistant Night Manager.

“I worked at Harrow and Park Royal before ending up where I am, and I’ve got to say I love the job and the people. I wouldn’t have stayed otherwise”

James started as a 17-year-old before stints as a driver controller, operations controller and night administrator. James’s routine of ensuring the lorries are sorted and mail correctly processed and loaded means the night passes quickly. “That’s another good thing because if you’re busy and working with a team of friends, it’s fun,” he says. The 47-year-old spends his down time watching Tottenham home and away, even managing to travel to watch them in Europe when he can. James, who lists former Spurs and England star Teddy Sheringham as his all-time favourite, says: “I’m very, very happy in my work because the people I see each night are great. If I get stressed, I go to the football and let it all out.”

30 years James Gosling Greenford

25 years Daniel Marks Basildon John Kidgell Croydon Barbara Hockley Docklands Robin Velayudhan Docklands Ian Hammond Wellingborough

20 years John Torley Glasgow Catherine Mill Ryton Kevin Nixon Runcorn Mohsin Patel Runcorn Esin Kernutt Thames Valley

15 years Yves Nyombayire-Muhire Bristol Joanne Tyler »ÓäÖÛü Michael Land Exeter Mark Maccabe Manchester Abdul Motin Ryton Paul Lewis Ryton Jamie Brodie Runcorn Roy Barton Runcorn Craig Cunningham ËÚ×ÿ ×ÞÖ Lisa Thompson-Price Swansea

10 years Graham Munkley »ÓäÖÛü Christopher Marshall Crawley Vilius Okunis Crawley Delroy Delpratt Croydon

Apart from the emphasis on health and safety the other major change to the job has been the sheer volume he and his colleagues shift every day.

Daniel Britton Leeds Andrew Potter Ryton Russell Halden Thames Valley

Yello!

! n i W

YOU COULD BE A WINNER! It’s easy – simply email your answer to yello_ecsuk@dhl. com or text 07860 021367

Bose SoundLink

Crisp distortion-free sound that picks out delicate treble and powerful bass – get lost in music with the new SoundLink Flex Bose speaker. Totally portable, it features a built-in speakerphone to connect to your mobile and accentuates the sound wherever it sits. ¾áä Ó ÕÚÓàÕ× æá éÛà Ó ºáå× ËáçàÖÄÛàÝ ý àÖ æÚ× Óàåé×ä to the question below in this issue of Yello!

Closing date: 30 August 2022

Q Àáé ßÓàë ØááæÔÓÞÞ âÛæÕÚ×å éáçÞÖ ý æ onto the site of our new Hub 2? (See p7) Terms and conditions: Entry to our competition is free. To enter, you must be a DHL Parcel UK colleague. You can only ×àæ×ä æÚ× Õáßâ×æÛæÛáà áàÕ× ÓàÖ æÚ× ý äåæ ×àæäë â×ä ÕáÞÞ×ÓÙç× éÛÞÞ Ô× ÓÕÕ×âæ×Ö ÌÚ× éÛàà×ä éÛÞÞ Ô× å×Þ×Õæ×Ö Óæ äÓàÖáß Øäáß ÓÞÞ ×ÞÛÙÛÔÞ× ×àæäÛ×å ½ÖÛæáä å Ö×ÕÛåÛáà Ûå ý àÓÞ ÓàÖ àá ÕÓåÚ ÓÞæ×äàÓæÛè× éÛÞÞ Ô× áü ×ä×Ö We collect your details, name, ÕáàæÓÕæ àçßÔ×ä ÓàÖ ÓÖÖä×åå åáÞ×Þë Øáä æÚ× âçäâáå× áØ âäáÕ×ååÛàÙ ÓàÖ å×Þ×ÕæÛàÙ Ó Õáßâ×æÛæÛáà éÛàà×ä ÌÚ× éÛàà×ä éÛÞÞ Ô× ÕáàæÓÕæ×Ö ÓàÖ æÚ×Ûä àÓß× éÛÞÞ Ô× âäÛàæ×Ö Ûà æÚ× à×êæ ×ÖÛæÛáà Ñáçä ÖÓæÓ Ûå àáæ åÚÓä×Ö éÛæÚ Óàë æÚÛäÖ âÓäæë ÓàÖ Ö×Þ×æ×Ö ÓØæ×ä æÚ× Õáßâ×æÛæÛáà ÚÓå ý àÛåÚ×Ö ÓàÖ æÚ× éÛàà×ä Õáàý äß×Ö ½àæäÛ×å ßçåæ Ô× ä×Õ×Ûè×Ö Ôë b_ ¹çÙçåæ a_aa

Congratulations to Rebecca Jesson an Operations Assistant in Lincoln, who won a Samsung Galaxy Tab A7 Lite Tablet in the last issue

Walkies! B

est friends Maddy Coleman and Charlie ie Copson put their best feet and paws forward to raise money for charity. The colleagues from our Ryton IT Service Desk and À×ÓÖ Çÿ Õ× Èäáâ×äæë Team walk their pooches anyway, but when Maddy’s grandma and Charlie’s grandad were taken ill they had even more reason to go the extra mile. But it wasn’t that straightforward. Maddy (right) was nearly six months pregnant as they embarked on the monthlong 45-mile trek through parks near their homes in Hinckley, Leicestershire. Maddy was joined by Chase and Gus, her red fox Labradors, while Charlie’s walking

THAT’S HOWIE TO DO IT! Liverpool fan Don Howie

companions were pet cockapoos Daisy and Cooper. The friends’ grandparents are both being cared for by Macmillan »ÓàÕ×ä Ëçââáäæ àçäå×å éÚá áü ×ä ×ä specialist support and treatment options to patients. Service Desk Manager Maddie says: “Charlie inspired nspired me to join her, even though I was as quite big at the time. But we é×ä× Ö×æ×äßÛà×Ö æá ý àÛåÚ ÓàÖ áçä Can Ö×æ×äßÛà×Ö æá ý àÛåÚ ÓàÖ áçä Can Do attitude de got us through. The friends completed the near d double marathon over the course month and ourse of the mo quickly smashed their initial target of £300. nitial targ • Share your charity stories ori at yello_ecsuk@dhl.com

completed an historic treble of trophies by storming to the DHL Fantasy League title in style. His side might have missed out on the Champions League after their two cup successes, but his Yello! prize of a shirt of his choice will hopefully soften the blow.

Our Regional Operations Manager says: “You’ve got to do your research and have a long-term strategy in the double game weeks, but I’m aware

“Everyone who gets this disease deserves life-transforming support, so we wanted to do whatever it takes to help Macmillan to be there for everyone with cancer as it’s a disease that touches so many people” Maddy Coleman, Ryton IT Service Desk

that retaining the title is the hardest thing, so bring on next season.”

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DON HOWIE ALEX CARBOTT VISHAL POPAT

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