MADDIE HORN
INTERIOR DESIGN GRADUATE
Bloomingdale, IL | (630) 363-2712 | Maddiehorn22@gmail.com | issuu.com/maddiehorn
EDUCATION AND CERTIFICATION
Associate of Applied Science | Interior Design | College of DuPage | Glen Ellyn, IL 2026
Certificate | Interior Design Computer Software Applications | College of DuPage | Glen Ellyn, IL 2026
Associate of Applied Science | Automotive Service Technology | College of DuPage | Glen Ellyn, IL 2023
Certificate | Cosmetology | Technology Center of DuPage | Addison, IL 2019
High School Diploma | Lake Park High School | Roselle, IL 2019
TECHNICAL SKILLS
Adobe Indesign | Adobe Photoshop | Autodesk Autocad | Autodesk Revit | Canva | Chaos Enscape | Chief Architect | Microsoft 365 | Trimble Sketchup
WORK EXPERIENCE
General Manager | Pronto Italian Sandwiches | Des Plaines & Elmhurst, IL 2025- Present
• Oversee daily restaurant operations, including staff management, scheduling, inventory control, and customer service, ensuring efficient performance and high-quality standards.
• Lead and train team members, improved workflow efficiency, and maintained a clean, organized, and visually appealing environment.
• Resolve customer concerns promptly and maintained strong service standards to ensure a positive guest experience and encourage repeat business.
• Hired as a Cashier in July 2025, and promoted to General Manager of a new store in March, 2026 demonstrating strong leadership and performance.
• Assist with opening and launching a new store location, including setup, operations, and team support.
Automotive Service Advisor | Six Star Motorsports | Schaumburg, IL 2023- 2025
• Managed all customer interactions by actively listening to vehicle concerns, accurately documenting service history, and scheduling appointments that accommodate customer availability.
• Provided personalized service recommendations based on vehicle condition and maintenance records, ensuring clear communication of benefits and costs.
• Followed up to address questions or concerns, aiming to build trust and secure customer satisfaction to encourage repeat business and long-term loyalty.
Automotive Service Advisor | Elite Rotary | Schaumburg, IL 2022- 2023
• Coordinated scheduling of service appointments by communicating with customers to understand their needs and availability, then efficiently allocating time slots to optimize technician workload.
• Assisted in resolving customer concerns to enhance satisfaction and loyalty.
Automotive Service Technician | Friendly Ford | Roselle, IL 2022- 2023
• Inspected vehicles for wear, leaks, and safety issues; documented findings and reported recommended services to senior technicians or service advisors.
• Performed maintenance repairs and services on vehicles such as fluid changes and tire rotations.
• Assisted senior technicians in diagnosing and repairing mechanical issues, including brake checks, fluid inspections, and basic engine diagnostics using tools like OBD-II scanners and multimeters.
PROFESSIONAL DEVELOPMENT
Planning to take NCIDQ exam in 2029