HIGHLIGHTS P3 Energy efficiency plays a starring role P4 Hawk's eye view of an impressive project
W
P7 Literally cutting-edge technology VOLUME 4 | QTR 4 | 2016
New technology you can actually see :+: INTERVIEW WITH RORY OLSON BY MEG LANDIES What is this MacLens everyone is talking about?
Why is MacLens exciting for MacMiller?
MacLens is our new, cutting-edge, service technician glasses that include camera, earpiece, and microphone – all built into a single headset. MacLens will capture realtime service, through the eyes of our techs, recorded at the click of a button.
We are the only service provider in the Pacific Northwest using this technology! These MacLens glasses give MacMiller a serious advantage when it comes to offering our customers exceptional service and real-time solutions.
How does it work? Once service techs arrive onsite, they put their MacLens glasses on to create an intro video communicating where they are, a brief diagnosis or repair identification, and a summary recap for the customer. After the site visit is complete, the tech then uploads the content to the call summary report on our MacDonald-Miller portal, where customers can access it at their convenience.
What is the vision behind this technology roll-out? Our goal is to enhance the customer connection to the services we provide and enable technicians to connect with each other in a way that allows them to share exactly what they see and hear!
MacLens will provide MacMiller staff with a wearable technology system that captures and shares the right information with the right people at the right time.
SHOUT OUT!
TO DAN HAYES AND SHAIN WEAVER
“It is late and it’s been a long day, but I want to give you a shout to let you know how pleased I am with this project. Dan Hayes and Shain Weaver have been more than wonderful to work with. They have both been very professional, knowledgeable and on top of this project. I cannot be more pleased with how things have gone. Thanks for sending them and please share these kind words with their supervisor(s). They have uncovered a lot of information that will be useful to everyone as the years go on.”
Kay Rokusek, Hotel 1000
PAGE 1