Executive digest issue 6

EXECUTIVE DIGEST ISSUE 6 | 2014

a word from Luxoft’s Ceo, dmitry LosChinin

Luxoft gLobaL upgrade

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usiness and life is all about timing. For the first time in Luxo’s history we are launching a corporate change program – Luxo Global Upgrade. e program is a catalyst to bring Luxo to the next level. We will be stimulating corporate growth in several key areas on a global scale. Luxo is raising the bar in order to perfect its ability to work as one global team.

You may ask why we think it is the moment to launch such a program? The answer is - it is the right time in our evolution. Given Luxoft’s continuous growth, I believe we are big and strong enough to handle such a program. Luxoft also wants to mitigate risks of recent geo-political events, with the Ukrainian situation for example, in order to surpass the expectations of clients, employees and investors. Yet even more, it is the fact that innovation never rests. It strives ahead and for that reason Luxoft steps forward with a Global Upgrade.

clients, ensure our global corporate functioning and continuity of excellence. a Global Sales. We aim to improve our sales strategies, create new sales teams and expand our client base and intellectual property stack. a Global Delivery. We will open additional delivery locations in Europe and consider adding delivery centers in other regions of the world. We will also initiate a Global Relocation program for employees and expand our hiring capacity. a Global Communications. We want to be more effective corporate communicators externally and internally. Boosting activity internally with forums such as Luxtown and Luxo Blog. a Global Culture. We will ensure our commitment to excellence in innovation by reviewing our corporate purpose, values and principles. We will promote support to cross-location communities, team collaboration and professional training. us, building a global community without boundaries.

Luxo’s Global Upgrade is based on five pillars: a Global Management. We want to get closer to our

find out more about Luxoft’s global upgrade in the next issue of Luxoft’s executive digest.

Letter from the editor

gLobaL, growing and Customer CentriC

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uxo personifies these three key words:Global, growing and customer centric. Global. It is Luxo’s international team made up of three continents of experts that makes the IT world go round. e recent launch of Luxo’s Global Upgrade Program accents the fact of Luxo’s global reality.

Growing. Luxo’s present and future is full of currentand potential growth. Despite various challenges faced this financial year 2013, Luxo increased its revenue by 26.6% reaching 398.3M$.

Customer Centric. Luxo is conscious that we are indeed living in the Age of the Customer. How do you wade into the waters of customer experience? Luxo knows first-hand since it receives a lot of new business via referrals. Customer centricity is something at which Luxo excels. is issue offers pearls of Customer centric wisdom and IT insight. e automotive industry gears up for the challenges of higher performance expectations with HMI development, infotainment and safe driving. While the financial world demonstrates how Technology is increasingly a mover and shaper of financial success. IT simplifies the processes of big data, with solutions like Horizon to premium and private

mobile tablet banking frameworks like iStockTrack – making “Banking Child’s Play.”

Luxo’s innovation is spreading to recently opened offices in Detriot, USA and in Sofia, Bulgaria.

Also in terms of new initiatives, make sure to tune into Luxo’s Executive Digest’s Podcast Interview with Networking and SDN Expert Ash Bhalgat. Or discover LTS, Luxo’s international IT knowledge platform that is always available online at www.luxo.com/LTS. Meet the experts first hand! sincerely, roberta hummel rhummel@luxoft.com

EDITORIAL BOARD

PUBLISHER

CONTRIBUTORS:

DESIGNED BY

dmitry LosChinin, Ceo

piotr goLCZyK

vasiLiy suvorov

Luxoft

aLina pLaia

EDITOR

serKan arsLan

vp global Communications

roberta hummeL

oLaf preissner

www.luxoft.com

prZemeK berendt

EDITORIAL & MARKETING TEAM

pauL ionesCu

100 Wall St, Suite 503

vp global marketing

aLex Leonov

ash phaLgat

New York, NY 10005

patriCK CorCoran

dr. timothy patitsas

Tel : +1 (212) 964 9900

aLLa popova

email :

evgeniya sushKova

LuxoftTimes@luxoft.com

eKaterina byKova

www.luxoft.com

Kinga misiarZ

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Contents

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Cover Story: Customer Experience: Beyond Theory and Debate

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HMI Solution Round Table: Four Experts on Automotive HMI Market, OEM Needs and TEORA

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QA Test Automation & Continuous Integration «Podcast interview»

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Business Thinking Book Review: The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

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IT Market Research & Global 1000 Featuring Forrester and Gartner Insight

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iStock Track: Team Work & Strategy Bring Results

voL.

#6

Customer experienCe

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Luxoft Global Statistics

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Launch in Sofia, Bulgaria: A Growing Destination

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Creating A Global IT Knowledge Platform: Luxoft’s Technology Webinar Series

38 42

Global Giving: Luxoft’s CSR Gives Back

Spotlight on Location: Romania

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Events To Be Noticed

Latest Hype: Accolades for Luxoft

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Cover story

Customer experience: beyond theory and debate patrick Corcoran, Luxoft’s analyst relations manager

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Wading into the waters of customer experience, businesses are grappling with what it means to be customercentric today in the “Age of the Customer.”

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C Coov evresrt o rsyt o

ry

We find ourselves in an increasingly innovative and quickly evolving world dominated by information technology, and thus, we find ourselves creating and debating key terms, (un) popular phrases and acronyms, sun-setting trends, and yes, even those ever-so-important updates to one’s Twitter monologue that somehow drive a portion of techno-ideology (the ivory tower behind the engineering whiteboard). When one examines how these “buzz words” have sort of captured large audiences in this sector for quite some time, it becomes difficult to understand what reality is, what fiction is, and what virtue is. I shall not name, nor shall I discern some of the historical nomenclature that has plagued our societies for years, because I am certain you are repeating a few of these in your mind as you think about the past, and perhaps more importantly, envision the future. ese bits and pieces of commentary, interpretation, and lecture create even more questions for us in the global IT services vendor landscape, but they do not lend themselves to only us. ey create all sorts of questions for those consumers, technologists, and endusers that find themselves in the midst of a transformation (some may not even realize the transformation they are a part of). ese questions are about transition, investment, usability, and for the purposes of this piece – the experience. Despite an interesting track record of shis in the IT sector, and by virtue of such changes, I argue that customer experience is real, and it is here to stay, beyond theory and abstaining from debate. In Gartner’s July 30, 2013 report, “How CIOs Can Show Support for Customer Experience Initiatives by Reprioritizing IT Projects” by Ed ompson, it offered its comments on this trend: “Customer experience initiatives are becoming steadily more popular, as evidenced in multiple Gartner CEO, CMO and CIO surveys. In some organizations there is a rapid shi in focus toward CX.” One can study the chartered path of innovation from Archimedes to Galileo to Edison to Gates to yes, Luxo, but in this piece we are focused on one area where real innovation has taken hold and will continue to solidify itself within today’s society. It might make sense to begin with a simple definition. What is customer experience?

Forrester Research has branded a part of their research focus the “Age of the Customer,” in which customer experience is a facet of that research agenda. According to Forrester Analyst, Harley Manning in a recent Forrester video, “Customer experience is how customers perceive their interactions with your company, both what they think happened and how they feel about what happened. Now, those interactions, they occur in each step of a [CX] journey and the perceptions, those occur at three different levels. An effective [CX] is one that meets the customers’

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needs, that’s the first level… Secondly, it is an experience that is easy - you want to be easy to do business with…. ird, the very best [CX] are enjoyable, they are emotionally engaging.” What does that mean exactly?

As I sit here in a Shakespearean authorship mode, trying to create the ultimate writing experience (“Better a witty fool than a foolish wit”), gracefully playing in the background is Pachelbel’s Canon, streaming on Antonio Vivaldi Radio through a streaming music subscription. e music plays without fault; the station is somewhat tuned to the types of classical music I enjoy, and it is with great ease I am able to move from classics of the Baroque Era to our one of modernity led by Chuck Berry’s “Johnny B. Goode.”

One might argue that this is a superior customer experience, and it would certainly be difficult to refute that given the context I just described. But, of course, there will be times when the stream is interrupted for buffering or perhaps the analytics tasked with correlating my taste in music to the station have not produced an optimal result because of licensing agreements with certain artists and rights holders, or something as simple as the mobile application has crashed, leaving me in utter dismay as the jazzy chorus was seconds shy of changing my outlook on the day from slightly negative to overly positive! is, my friends, is our customer experience.

Now, it is important to realize that the streaming program one uses is not entirely at fault – a weak internet signal, an overburdened mobile device or even your headset could be blamed for negatively impacting your customer experience, but the more important issue here is, what is behind the customer experience?

Now that we have a sufficient understanding, with perhaps an oversimplified example of what customer experience means and is, let us explore how it might, or already has begun, to impact the vendor community that is attached to the global, Fortune 1000 organizations, ranging from the back-office, infrastructure maintenance to customer-facing, mobile application development.

Customer experience is by no means a 2014 phenomenon; rather it is one that has varied in intensity, depending on which vertical (retail before manufacturing, for instance), for quite some time. I would like to take a somewhat historiographical approach to understanding how CX’s impact on the vendor community has evolved.

Every vendor has gone through a procurement process led by meticulous sourcing and vendor management professionals seeking to find a balance between “the rate card” and the “quality of delivery.”

A daunting task no doubt, but perhaps much more difficult in today’s sourcing world where alternative players, such as

Luxo, are moving to the frontlines. Former Forrester Analyst Kerry Bodine argued in a February 28, 2013 Forrester Research report titled, e Customer Experience Ecosystem, that “Many customer experience initiatives don't meet their full potential – or worse, fail completely – because neither employees nor partners have a complete picture of what the customer experience actually entails or the dynamics that go into creating it.” She went on to to describe the critical impact that behind-the-scenes employees and their partners have on the customer’s experience: “Behind-the-scenes employees and partners can have an impact on customer experience that’s even greater than that of frontline employees like retail staff and call center agents – oen through unintended consequences of their actions.” It would appear that organizations must be conscious of their sourcing and vendor management strategy as it relates to the CX ecosystem, ranging from technology purchases to the strategic relationship many vendors have created with organizations. Assuming that over the last several years

could come of it, particularly if an organization’s internal IT units are unable to properly integrate, customize or execute the service provider’s technology. It is here that Luxo can hang its hat – on long-term, standing relationships with clients.

We have collaborated with seven of our top ten clients for over five years and counting. We moved from a 50-person staff augmentation project to strategic vendor mission, where some of our accounts have over 1,000 dedicated personnel. Relationships beginning in sourcing have evolved to penetrate more than half of organization’s domains. Luxo’s strength is collaboration and flexibility – key traits in bringing about a true customer experience.

Bodine closed her opus by arguing, “e partners your company chooses to do business with have a significant impact on the customer experience you can deliver.” Alas, long-term relationships stand for something more than simple bragging rights – results, more commonly

“Clearly there is an important connection between customer experience and the business; one might even argue that the connection is more of a fusion rather than relying on parts of each to connect. they (parts of the whole) are truly a value-driven experience.”

their experience with the “business” has improved wherein the alignment with their goals is less centered on a historical (oen tactical) procurement rationality, and more of a strategic, business innovation approach.

Bodine’s point is well-taken in terms of how partners can impact the experience for the customer, and I would argue that the nature of the relationship is much more important than the types of technology chosen for specific outcomes. .(Speeding of time to market and providing substantial cost-savings sit at the center of business outcomes.) Regardless of the technology’s talent, if the supplier relationship is poor, no real good outcome

known as revenue. And results are always a priority of an organization’s executive leadership. In Gartner’s October 3, 2013 report “Understanding How Customer Engagement Drives a Positive Customer Experience,” author Ed ompson noted, “Customers have experiences during each interaction, which in turn produce perceptions that an organization may or may not anticipate. is experience can be a one-off event or a series of experiences accumulated during a period of time. Experiences have rational and emotional elements and can involve all five senses ... A poor experience can affect customer satisfaction, loyalty, and ultimately revenue and profit.”

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Cover story

Clearly there is an important connection between customer experience and the business; one might even argue that the connection is more of a fusion rather than relying on parts of each to connect. ey (parts of the whole) are truly a value-driven experience. Luxo’s capabilities are designed not only with the mindset of the CIO embedded in the solution, but more and more, the once-supporting role of the business is playing a much more dominating role in helping us (and others) better understand and subsequently position our offerings in an era that is yielding dominance from the experience of the customer. Organizations like ours – systems integrators or IT service providers – must ratchet onto this rapidly evolving theory, and shun debate away from outsiders benchmarking our expertise. e same is true for organizations that have a responsibility to create and offer a well-rounded customer experience. It is an opportunity for them to embrace organizations like Luxo and the expertise we channel into each project from both the technical and business side. Remember, a good customer experience has always been important, but imagine what would happen to the streaming music station that played Bach when you asked for Tchaikovsky.

patriCK CorCoran IS LUxOFT’S ANALYST RELATIONS MANAGER AND PART OF THE GLOBAL COMMUNICATIONS TEAM, BASED OUT OF THE NEW YORK OFFICE. HE IS RESPONSIBLE FOR MANAGING LUxOFT’S RELATIONSHIPS WITH GLOBAL TECHNOLOGY MARKET RESEARCH FIRMS. HE HOLDS DAILY DIALOGUES WITH ANALYST COMMUNITIES COvERING ALL FACETS OF LUxOFT’S CAPABILITIES AND OPERATIONS, RANGING FROM THE COMPANY’S STRATEGY THROUGH PRODUCT DEMONSTRATION AND SERvICE CAPABILITY BRIEFINGS. HE jOINED LUxOFT IN 2013 WITH ExPERIENCE IN GLOBAL ACCOUNT MANAGEMENT, PUBLIC AFFAIRS, AND RESEARCH CONSULTING BASED IN WASHINGTON, D.C. AND CAPE TOWN, SOUTH AFRICA. HE HOLDS AN M.A. IN INTERNATIONAL AFFAIRS FROM THE NEW SCHOOL.

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industry insight

4 experts on automotive hmi market, oem needs and teora HMI Solution Round Table

by roberta hummel, round table moderator

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Asking the “driver” of Luxo’s Technology Strategy Vasiliy Suvorov to share with us his take on the automotive scene and HMI today, Roberta Hummel, Luxo’s Executive Digest Editor launched our Round Table discussion.

Vasiliy Suvorov: In the driver’s seat of Technology Strategy it is essential to listen to OEM’s as they face changing markets and economies. With over 15 years in the technology sphere, I can say it is a good moment for the automotive industry to bring the innovation of in-car HMI to the next level. However as I have said before, the rate of innovation and the pace of its market adoption greatly depends on the industry’s ability to work together to define common technology which will help developers, OEMs and the entire automotive IT ecosystem, bring more IT innovation and connectivity to cars while making roads safer.

Moderator (M): Serkan Arslan you are the interface between the market, Luxo’s Delivery and IP Teams. In your role of connecting clients with the “right” technology, how do you see Luxo responding to the market?

Serkan Arslan: As Vasiliy pointed out – this act of listening to the OEM’s and Tier1 Suppliers is critical to Luxo’s development of HMI technology. From my experience the HMI world can be split into two parts: Usability & Design and the Development of HMI soware competencies. Aer that, it is all about performance.

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insight

Luxo’s All View concept demonstrates advanced HMI developed using TEORA.

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“teora’s future potential is in support for emerging visualization trends, and supporting scalability across model ranges - from entry level to high-end.”

M: Paul Ionescu as Program Manager at Luxo Technology Strategy Center, leading AllView Program, what do you see as most important for HMI at the moment?

Paul Ionescu: Performance is the key word and specifically the performance of the Instrument Cluster, Input Control, Design and Connectivity. For example, there is a Technology focus on the middle and drivers display units. Currently instrument clusters in general have a low to mid-level performance and design. Trends are leading to having higher instrument cluster sophistication and performance with “full digital displays” in front of the driver.

Olaf Preissner: As a Designer and HMI Developer, I would like to add that each passenger will most likely have their own display via their personal smart phone or device. is would put the technology focus on the driver, driving safely. Trends of driver centric displays include “curved displays” that keep the design language of the dashboard rather than our usual flat display approach.

M: Olaf can you also comment on performance needs for Input Control, Design and Connectivity?

Preissner: Input Control such as multi-touch pads are now a fact in the USA & Asian markets whereas the controller base & touch pad input are more common in Europe. The Touch pad trend will continue to develop in combination with controllers. This technology is important for certain emerging markets, such as China needing handwriting options due to character based languages like Mandarin. Other gesture and photo camera based technology will continue to develop. The emphasis, however, will be on touch pads and voice combinations which will increase in features and importance. What can we say about Connectivity? At this year’s Automotive Show in Geneva, Mercedes, Volvo and Ferrari announced an application working with Apple / Google's Android, so the influence and demand for connectivity is much higher. Luxoft is responding to these industry questions regarding device integration by making improvements to HMI in order to control and integrate personal devices in cars with international

safety concerns in mind. The real question becomes not how to connect but how to have a smartphone in your pocket, control it on your head unit display and do it in a way that is not distracting the driver. On the graphic side of things, we are seeing Smart 3D especially in S-Class automobiles with a demand for high-end resolution displays. A 3D approach is definitely one of the near future.

M: Having discussed HMI performance, how does Luxo solve industry needs of Usability & Design and Development of HMI soware competencies?

Ionescu: Luxo proposes TEORA. TEORA is Luxo’s Platform & Tool Chain that enables seamless development of HMI from a running prototype to a full system straight from the prototype. Luxo’s benchmark experience actually “bundles” these two areas for clients offering the Usability & Design team expertise as well as the development of soware.

Arslan: I would like to interject here, the biggest problem in the market is a disconnect between OEM’s and Tier 1 Suppliers. We oen see the scenario where OEM's start to design a car layout exactly how they want it utlizing their own tools chains, when they then give the project to a Tier 1 Supplier. e Supplier then starts from scratch to develop the Clients’ desired design. Carmakers now want to see a prototype and verify a concept on a running system.

Ionescu: Serkan you are so right. Working day to day with Clients, I have seen first-hand that TEORA is really the best of both worlds. TEORA is a set of tools that supports rapid prototype up to final production. Seamless development is guaranteed.

Preissner: at is where I come in. Our Design Team has indeed more than 10 years of experience in the Automotive Creative world and at the same time we are up to date on the latest safety protocols and regulations.

Prototypes utilizing TEORA can produce the fancy designs that are implementable and pass international standards and safety regulations with almost one stroke, yes seamlessly.

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insight

Arslan: Luxo is really your one stop offering enabling us to deliver 30% time savings in head unit or infotainment development. Normally it could take up to 4 weeks to change a color in a menu item of HMI – the more parties involved the more complex the decision making process is. At Luxo we can support OEM’s in the entire Life Cycle. And as you know, time savings translate into cost savings. You can begin to see that Luxo’s TEORA really offers huge benefits.

Ionescu: It is true. TEORA also differentiates itself on the market not only by scaling from prototype to full featured HMI but by offering its tools for free. Luxo’s business model is based on services not royalty. If Luxo is your developer you will have zero license cost.

Arslan: What is also important to point out is that TEORA as a tool chain is probably the only one that is

3D interfaces and integrate even more car functionality in soware rather than separate hardware based modules. We also see that Digital Clusters become ubiquitous, driving a lot of demand for robust and innovative HMI development.

Our development roadmap for Teora is taking all these trends into account and over the coming months we will roll out features that further increase productivity for the engineers and designers, improve support for advanced hardware capabilities. e key for us is to make sure that once there is a project for one car model, its assets can be re-used for other car models across the whole line-up, even if underlying hardware and operating systems change. e Automotive Sector of Infotainment is still very slow in comparison to smartphone development. Our goal with TEORA is to enable dramatic speed up for Auto Infotainment evolution.

arslan points out 2 pillars of teora: “teora facilitates the easy creation of a running prototype. teora can develop a full system straight from a prototype making the finished solution quick, easy and cost effective.”

“hybrid.” TEORA allows the use of multiple graphic engines in one system. For example: You can create a Startup Menu with 2D, Navigation with 3D, Car Settings with Flash and create Browsing and Search elements with HTML5.

M: What is TEORA’s future potential?

Vasiliy Suvorov: TEORA’s future potential is in support for emerging visualization trends, and supporting scalability across model ranges - from entry level to highend. We see that hardware platforms available for Car makers are gaining a lot of features from consumer devices – multiple cores, powerful GPUs, acceleration for soware defined functions. Availability of these advanced capabilities allows us to implement support for dynamic,

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M: Does anyone have any final comments for our round table discussion?

Arslan: Actually Luxo has a benchmark HMI Soware Development Team that works with over 50 car models. is team has utilized various tools besides TEORA, such as Qt. Luxo’s strongest team of experts, however, chooses to work with TEORA. ey are now working to integrate elements from QT or import existing HMI which was designed by Qt into TEORA. It is experience that allows our team to speak so highly of TEORA. Having said all of this of course it is essential to return to the fact that Luxo’s benchmark HMI Team knows HMI development. It is not only about the Tools, but the people behind the scene who know how to implement them.

teora pLatform’s strengths inCLude supporting 5 different rendering engines

menu

>

htmL5

>

adobe al

>

qt (qmL)

>

2d render

>

engine (opengL es 2.0)

vasiLiy suvorov

oLaf preissner

HAS OvER 15 YEARS OF SOFTWARE AND SYSTEMS DEvELOPMENT ExPERIENCE. HE HAS

BRINGS MORE THAN 15 YEARS OF ExPERIENCE IN DEvELOPING STATE OF THE ART

LED MANAGEMENT POSITIONS IN INTERNATIONAL TELECOM AND HI-

INFOTAINMENT SYSTEMS FOR MOST OF THE CAR MANUFACTURERS

TECH COMPANIES, WHERE HE WAS RESPONSIBLE FOR DEFINING

WORLDWIDE. OLAF HAS ExPERT KNOWLEDGE IN USER INTERFACE

TECHNICAL STRATEGY, DESIGNING AND IMPLEMENTING REAL -TIME

DESIGN FOR DRIvER INFORMATION SYSTEMS, MOBILE DEvICES AND

AND MISSION -CRITICAL SOFTWARE SYSTEMS. vASILIY SERvES AS vP

CONSUMER PRODUCTS. HE IS LUxOFT’S MANAGER OF

OF TECHNOLOGY STRATEGY AT LUxOFT WHERE HE DEFINES AND DRIvES

DESIGN/HUMAN FACTORS AND IS RESPONSIBLE FOR ALL AUTOMOTIvE Ux

COMPANY TECHNOLOGY STRATEGY ACROSS ITS KEY LINES OF BUSINESS. vASILIY HOLDS

ACTIvITIES. OLAF HAS A MASTER’S DEGREE IN MEDIA TECHNOLOGY FROM THE

ExECUTIvE CERTIFICATE IN STRATEGY AND INNOvATION FROM MIT SLOAN SCHOOL OF

UNIvERSITY OF STUTTGART, GERMANY.

MANAGEMENT.

serKan arsLan

pauL ionesCu

HAS ExTENSIvE INTERNATIONAL ExPERIENCE WITH 15 YEARS IN SUCH AUTOMOTIvE

IS PROGRAM MANAGER AT LUxOFT TECHNOLOGY STRATEGY CENTER, LEADING ALLvIEW

DOMAINS AS IN-vEHICLE INFOTAINMENT (IvI) SYSTEMS, CONNECTIvITY,

PROGRAM AS LUxOFT’S REFERENCE DESIGN PLATFORM FOR CREATING

TELEMATICS AND MOBILITY SERvICES IN BOTH, SALES AND

IN-vEHICLE USER ExPERIENCE (Ux) . PAUL HAS HAD SEvERAL

BUSINESS DEvELOPMENT ROLES IN THE AUTOMOTIvE INDUSTRY.

LEADING ROLES AT NOKIA CORPORATION, WHERE HE GATHERED

HE ALSO HAS vAST ExPERIENCE IN BUSINESS CONSULTING

GLOBAL ExPERIENCE IN MOBILE INDUSTRY CONTRIBUTING TO

HELPING OEM’S, TIER1’S AND MOBILITY SERvICE PROvIDERS TO

DEvELOPMENT AND DELIvERY OF INNOvATIvE MOBILE PRODUCTS.

DEvELOP NEW MARKETS. AT LUxOFT, SERKAN IS THE MANAGING DIRECTOR OF LUxOFT

PAUL HOLDS A MASTER’S DEGREE IN ENGINEERING FROM THE TECHNICAL UNIvERSITY

GERMANY GMBH AND THE GLOBAL DIRECTOR OF BUSINESS DEvELOPMENT FOR

OF IASI, ROMANIA.

AUTOMOTIvE PRACTICE. SERKAN GRADUATED FROM COLLEGE OF BUSINESS & TECHNOLOGY IN GERMANY.

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industry insight

a & TCL / Perl Scripts, NEM’s designing or OEM’s & ODM’s buying: Where are you in the challenge?

Discover how to improve product quality and time to market using Luxo’s Twister, a quality assurance framework.

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Tune into this PODCAST Interview at: www.luxoft.com/executive/podcast/

qa test automation Continuous integration podcast interview with sdn expert ash bhalgat by podcast host patrick Corcoran, manager, analyst relations Luxoft’s exeCutive digest

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insight

introduCtion Patrick Corcoran: I would like to welcome you to Luxoft’s first podcast in its Technology Series. We’re very excited about launching a new podcast program to accompany our Executive Digest Magazine, and we do hope that you will enjoy listening to our program. My name is Patrick Corcoran, Manager for Analyst Relations for Luxoft, based out of our U.S. headquarters in New York City – this also means I am your host! I look forward to our future discussions. Joining me today is Ash Bhalgat, Senior Director of SDN Products for Luxoft based in Menlo Park, California. He is responsible for Luxoft’s test automation framework product better known as Twister. Today’s topic: The Future of Testing and Luxoft’s Contribution.

Ash, thank you for being here.

Ash Bhalgat: It’s very good to be here Patrick.

And yes, after being in the Valley for 15 years, I am very excited to be working across geographical boundaries for a company that operates out of Europe and has great partnerships with many top Silicon Valley technology companies, including some of the ones that I worked for in the past. teChnoLogy Patrick: So, let us start right at the top – for those of us who aren’t particularly familiar with what Test Automation is or entails, can you give me a highlevel understanding of what it is we’re actually doing?

Ash: Sure. Test automation is a particularly challenging area not only for network equipment vendors (NEMs) but also for customers such enterprise, data center and services providers. On one hand, NEMs need to build products that often conform to certain reference specifications (design specs, standards spec, etc.) and they are always looking for tools that can help them validate product specifications. On the other hand, customers who are purchasing products designed by NEMs, such as OEMs and ODMs, need assurance that these products do indeed comply with the advertised specifications.

In order to ensure quality assurance, NEMs often develop home grown tools to execute TCL/Perl scripts they may have developed in-house or with the help from an outsourcing services vendor. The challenge with quality assurance for NEMs is that the home grown tools become extremely complex to manage, as the test beds and test scripts grow exponentially. We saw this first hand with many of our customers but in

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particular, one of our optical switch NEM customers who developed a home grown tool for sanity and integration testing. Soon the customer realized that the home grown approach wasn't working when they needed to use this tool to test different flavors of switch platforms and scale it to test about 4000 test scripts. Often NEMs try to mitigate the burden imposed by complex and monolithic test tools by adding more resources to their QA organization. This incurs additional operational cost which impacts the bottom line. Now, in order to save on operational costs, the QA team keeps on getting more and more geographically distributed which compounds the problem and makes managing the QA processes exponentially harder. Through Luxoft's test automation services engagement with many technology customers, common issues we have seen due to complex home grown test tools are test methodology errors that are introduced due to a number of reasons including: insufficient

"Twister." Think of Twister as a generic QA test lab foundation or a core test harness to build everything in and around it for any need. We named this framework as Twister for the sheer power and control it can offer to quality assurance teams so they can handle the ever increasing demands of a top QA organization in the best possible manner. We believe that expert professionals need expert tools and technologies to create top notch products for their markets. Luxoft works with many top Telco NEMs and customers on their test automation needs and hence we saw an opportunity to use our DNA and innovate here by building a modular, scalable, extensible and generic test execution framework that can be adopted by any QA lab environment to improve complexity and productivity loss due to using hard to manage home grown tools. Our goal has been to satisfy broad organizational quality assurance needs with a welldesigned generic test harness that can not only make it easy to manage QA use cases such as functional,

the beauty of twister is that customers can have this powerful open source framework for free, apply it to their present qa lab needs, and then extend it further either themselves or with commerical extensions offered

by Luxoft.

understanding of home grown tools, longer test cycle runs due to serial execution tools, test script breakages, productivity loss by trying to enhance a tool that isn't designed for meeting variety of testing use cases (more like putting a square peg in a round hole), human errors due to lack of multi tenancy and role based access control, etc.. Essentially, all these issues fundamentally depict a need for an extensible, modular and scalable core test infrastructure that is designed in a generic manner to solve a variety of QA lab needs and can enable geographically distributed teams to automate, manage and integrate quality assurance processes in an efficient and effective manner.

At Luxoft, we addressed this need by building an open source test execution framework called

integration, system, performance and application testing but can also improve productivity due to faster test cycle runs and continuous integration with many point products such as JIRA, JENKINS, GITHUB, and Wireshark etc. that are heavily used to manage end to end quality assurance processes. The beauty of Twister is that customers can get this powerful open source framework for free, apply to their present QA lab needs and extend it further themselves or with commercial extensions such as the open flow module that Luxoft offers. Further, Luxoft fully backs up the Twister framework by offering our award winning progressional services for framework customization for specific customer's environment and framework support.

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industry insight

marKet & open sourCe Patrick: Interesting indeed, Ash – talk to me a bit about the market; are there many players in this space? Where exactly does Luxo fit in?

Ash: e market for test automation has been highly fragmented with home gown tools, open source tools like open python, robot framework and commercial offerings from test equipment vendors. As I mentioned before, home grown tools aren't designed from a test lab foundation mindset and hence lack scalability, extensibility and modularity. Open source tools, however, while they are cool they are also hard to maintain and oen are community supported. NEMs and Customers oen need professional support for the products they use because QA testing is mission critical for them. Some of the commercial offerings from test vendors on the market tend to be expensive and are tied to hardware test ports and can also create vendor lock-ins.

We believe Twister open source framework is uniquely positioned in this market to alleviate the pain points with test automation tools available in the market. Twister is a freely available, open source test execution framework that's generic, modular, scalable and extensible.

Due to its open source nature and Apache 2.0 license terms, there is no cost to organizations to use this framework and they could fork the source code from Github on their own if they choose to do so. Further, Twister integrates with many industry standard tools using libraries such as ssh, p, etc. and plugins for continuous integration with point products and build tools, for benchmark testing with Spirent or IXIA tools, and for diagnostics with wireshark, MySQL reports and real time logs. Twister is a python based framework so it's very powerful.

It is distributed and its parallel execution architecture provides faster and scalable test execution cycle runs, reducing test cycle run times of thousands of scripts from few days to a few hours. e best thing about Twister is its fully customizable and customers can adapt it for their own needs themselves or can avail Luxo's professional services if they choose to do so. Customers can develop test scripts using scripting languages such as TCL, Perl and Python and import their existing scripts into Twister or they can avail Luxo test automation

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industry insight

expertise if needed. In Summary, twister is a powerful open source generic test execution framework that's freely available, supports commercial extensions and is fully supported by Luxo's professional services.

I would encourage you to learn more about Twister project on the website: www.twistertesting.com and download it from Github for a test drive.

deveLopment Patrick: I would imagine part of building our own legitimacy in this space is important, can you talk a bit about, for instance, our work with associations or outreach to the technology analysts, and of course partnerships in this space?

Ash: Absolutely. First of all, we eat our own dog food. So Luxo uses Twister for all our test automation

conformance. Twister's commercial OF 1.3 test module comprises of over 450 open flow test cases and has been availed by ONF at various official events such as Plugfest, OpenFlow Driver Competition, etc. to verify OF conformance and interoperability among various OF switch vendors. Many ONF member companies have acknowledged the benefits of Twister OF 1.3 conformance module and how it has helped them in uncovering OF 1.3 conformance issues and improve product quality and time to market. In March 2014, at ONF member workday event held in Santa Clara, California, Luxoft was awarded Outstanding Contribution by Open Networking Foundation for its ongoing contribution to the openflow community. irdly, Luxo announced a partnership with test equipment market leader Spirent Communications in the Fall of 2013 to offer a comprehensive open flow compliance test solution using Twister framework.

Spirent is a great strategic partner to Luxo as it

we looked at the day jobs of software developers, test automation engineers and qa team leaders and built twister to make their lives easier. ... twister's open and extensible architecture makes it very easy to to use this test harness and satisfy emerging test assurance needs such as software defined networks and openflow testing.

projects that we execute for top Silicon Valley networking OEMs and ODMs. Secondly, in terms of engagement with associations, Luxoft is a member for Open Networking Foundation or ONF, that's transforming networking with Software-Defined Networking (SDN) and is providing a unique architecture to bring direct software programmability to traditional rigid networks. Luxoft heavily participates in the testing and interoperability working group of Open Networking Foundation that defines test specification for the OpenFlow protocol. In fact, Twister has built a plugin for OpenFlow 1.3 today that helps customers such as NEMs, data center and SPs to validate OF 1.3

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extends Luxo's market reach into network test market and also offers Luxo's professional services to Spirent customers to customize quality assurance processes for continuous integration, test case development and automation.

Last but not the least, Twister is a strategic investment for Luxo and we believe open source is a great way forward to drive community driven innovation into this framework. However, it also satisfies organizational needs of commercial support from professionals. is unique value proposition and thought leadership is well appreciated by top analyst firms such as Gartner and Forrester. So, we believe we are on the right path.

CLient vaLue Patrick: What’s the value proposition behind it all, Twister will cut your testing time down, reducing time to market, and product savings? Is it that vanilla?

Ash: at's a great question Patrick. Twister isn't just a regular testing automation tool. Many companies try to build those themselves. Twister is really a test harness, a well thought through and complete generic test execution framework that is designed to address broader QA needs of an organization in a holistic manner. We looked at the day jobs of soware developers, development testers, test automation engineers and QA team leaders and managers and built Twister to make their lives easier.

Twister will not only address the most common use cases such as functionality, integration, system, regression and application testing that development and QA teams are tasked with, but it will also help them execute, integrate and manage the entire QA process with a simple drag and drop GUI. e rich and powerful feature set will help them improve overall product quality and productivity by an order of magnitude. Further, Twister's open and extensible architecture makes it very easy to use this test harness like a Swiss army knife and satisfy emerging test assurance needs such as the soware defined networks and OpenFlow testing.

soware based assurance professional service practice will further enable customers to embrace these transformations by addressing gaps such as skills, technology know-how and understanding of best practices.

Patrick: is has been a very interesting discussion, a combination of technical and intellectual as you provided us with insight into the evolution of the market and value the Twister can bring to organizations. It’s been a pleasure to see what Luxo and Twister are doing from a vertical side and how Luxo is embracing the community in terms of development. Ash if I can put you on the spot, give me 3 sentences about Twister?

Ash: I can give you 3 adjectives and make it even shorter: It is open, extensible, and scalable.

Patrick: ank you, Ash; it was great to speak with you. To our listeners too, thank you.

Find out more about Twister at: www.twistertesting.com If you have further questions, follow us on Twitter at Luxoft or email me at Pcorcoran@luxoft.com.

This is Pat Corcoran, signing off.

marKet future Patrick: Finally, Ash, what does the future hold for this market?

Ash: We believe that the Twister open source project is a great step forward for the test assurance market. As you can see, the networking industry is experiencing a major shi from hardware centric products to soware driven innovation through network virtualization. We believe that this shi is not just limited to products but also to the processes that go into making these products. Quality Assurance is definitely an area which has been heavily hardware centric for many years and soware defined quality assurance is really an evolution of this market. We believe that Twister open source project is at the epicenter of this transformation and will enable many soware based QA innovations to enable traditional networking and telecom vendors and customers evolve and adopt emerging network standards and transformations such as soware defined networks, open flow and network function virtualization (NFV). Luxo's SDN and

ash bhaLgat A 17-YEAR vETERAN IN THE NETWORKING AND SDN WORLD. ASH IS ONE OF THE ARCHITECTS OF CISCO’S 3800 SERIES, AN INTEGRATED SERvICE ROUTER (ISR) AND $2B REvENUE RUN RATE PRODUCT. HE ALSO BUILT POLYCOM’S LYNC ENDPOINT BUSINESS, PARTNERING WITH MICROSOFT, QUICKLY GROWING THE BUSINESS TO $50M REvENUE. CURRENTLY, ASH LEADS SDN PRODUCT INITIATIvES AT LUxOFT AND IS AN ACTIvE MEMBER OF OPEN NETWORKING FOUNDATION (ONF) AND FREQUENT CONTRIBUTOR TO ONF BLOGS. ASH PARTICIPATES IN ONF MARKETING, TESTING AND INTER-OPERABILITY WORKING GROUPS AND RECENTLY RECEIvED ONF'S OUTSTANDING CONTRIBUTION AWARD.

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business thinKing booK review

Clues to Customer-driven success the ultimate question 2.0: how net promoter Companies thrive in a Customer-driven world review by business & social analyst dr. timothy patitsas

Businesses are living systems that need metrics to score decisive victories. Net Promoter Companies seem to have found a kind of “informational gold.”

Fred Reichheld and Rob Markey, principals at Bain Capital in Boston, Massachusetts, offer the business reader something rare: An approach to business management rooted firmly in the science of Organized Complexity.

From roughly the years 1600 until 1932, almost all scientific discovery concerned only two kinds of problems: problems of simplicity, in which only two factors are at play, or problems of Disorganized Complexity, which involve huge numbers of variables. As a result, science was committed to two ways of seeing the world - one reductive, and the other statistical.

Progress in biology and medical science lagged until researchers saw that living systems are a different kind of problem entirely – the problem of Organized Complexity.

It is thus to the years aer 1930 that we owe almost the entirety of our biological and medical knowledge.

Organized Complexity problems usually involve a middle range of variables – far more than two, but far less than the millions that statistical mechanics study. More importantly, in such systems, “the whole is greater than the sum of its parts.” A human body is not a machine, made of interchangeable components. Rather, it is constituted by dynamic processes that, once interrupted, may be destroyed. is is true of businesses as well. ere are a surprisingly

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high number of interaction pathways accounting for the success or failure of a human community such as a business organization.

For any living system, Organized Complexity thinking offers early adopters massive advantages over competitors stuck in the two more venerable ways of doing science. is fact was made most famous recently in the Lewis Hyde book (later film), “Moneyball.” In fact, Organized Complexity thinking has completely captured the multi-billion dollar professional sports industry in the U.S. In e Ultimate Question 2.0, Reichheld and Markey believe that they have struck this kind of informational gold, and that they can help your company to strike it, too.

Since the very beginning of science’s treatment of living systems in the 1930’s, scientists have noticed the phenomenon of “unaverage clues.” ese are statistical indicators that by weight in the total system are so minor as to be inconsequential. For example, relative to your total body weight, the amount of Vitamin C that you need to remain healthy is insignificant. Nevertheless, the performance of these “light” indicators is a surer guide to the total functioning of a living organism than any mass analysis of the data. If you know what these clues are, you have a magic window into the incredibly labyrinthine workings of a complex system.

Reichheld and Markey believe that they have discovered two such unaverage clues that will predict the future of your business far better than the data in your financial statements. e first is your Net Promoter Score (NPS), obtained by asking your customers one simple question: On a scale of zero (very low) to ten (highest possible), how likely would you be to recommend our company (or product, or service) to a friend or colleague?

Any customer who scores your firm a 9 or 10 is a Promoter; anyone who scores it a 0 through 6 is a Detractor (7’s and 8’s are considered Passives).

Subtracting the percentage of customers who are Detractors from those who are Promoters gives you your NPS. As you can guess, many companies have negative NPS, with foreboding implications for their future competitiveness. In fact, entire industries in the United States – cellular phone services, for example have negative NPS, leaving them ripe for complete takeover by new entrants or technologies.

Bain Capital has studied NPS for dozens of firms and entire industries, and found that almost all the differential in market share among firms over time can be accounted for by the prior differentials in Net Promoter Scores. NPS thus becomes a powerful tool guiding acquisitions, mergers, planning, and the overhaul of corporate culture. Bain has built its business around the use of this “light” statistic, believing that it illuminates the many interlocking relationships present in a successful business.

THE ULTIMATE QUESTION 2.0: HOW NET PROMOTER COMPANIES THRIvE IN A CUSTOMER-DRIvEN WORLD

BY FRED REICHHELD, WITH ROB MARKEY BOSTON: HARvARD BUSINESS REvIEW PRESS, 2011

e second unaverage clue the authors push is eNPS, which is NPS but applied to one’s own employees.

How strongly would they recommend your company as a place to work? Almost every company who has adopted NPS has found that unless their own employees become strong Promoters of the firm itself, their customers never will be. Led by Bain Capital, firms such as Apple Computer, Enterprise Rent a Car, and others have made the tracking of NPS the central concern of their business culture. But the reader should know the following: First, that the adoption of NPS is costly, cannot be done quickly, and will take deep organizational change. Second, in theory there might be ways to boost customer satisfaction without tracking it in this way.

Reichheld and Markey’s passionate argument amounts to the belief that businesses are living systems, and that management teams who adopt the scientific methods and metrics that such systems demand will score decisive victories over older ways of doing business.

dr. timothy patitsas IS PROFESSOR OF ETHICS AT HOLY CROSS GREEK ORTHODOx SCHOOL OF THEOLOGY. A BUSINESS & SOCIAL ANALYST, HE WRITES ExTENSIvELY ON THE SCIENCE OF ECONOMICS AND THE WORK OF jANE jACOBS, AND IS CURRENTLY WORKING ON A BOOK OF RELATED ESSAYS. DR. PATITSAS IS A GRADUATE OF GEORGETOWN UNIvERSITY WITH A PHD FROM CATHOLIC UNIvERSITY.

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Market Research & IT Global 1000 featuring Forrester and Gartner Insight

Technology market research firms like Gartner and Forrester play an important role for global Fortune 1000 organizations. They act as independent third-party research organizations primed to produce quality perspective, insight, and guidance to various decision-makers in an organization, from vendor management professionals up through and above a CIO. Service providers, such as Luxoft, and other technology firms are evaluated by these organizations for their capabilities, research and development activities, areas of expertise, and value proposition to the market.

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Gartner and Forrester have recognized Luxoft in the following ways: in a recent gartner report marKet trends: banKing worLdwide, 2014 by vittorio d’orazio and rajesh Kandaswamy, published 8 January 2014, Luxoft is listed among the top 20 Business Service Providers in the Banking and Securities Industry in Eurasia. The rating is based on 2012 revenues, in which Luxoft was ranked #8.

Luxoft was listed as a vendor in gartner’s report, vendor guide to the right appLiCation testing serviCe partner by susanne matson and gilbert van der heiden, 20 november 2013.

This report was written to serve as a guide for sourcing managers in vendor selection, utilizing criteria related to their organizational objectives. Luxoft was listed in the “Regional Mid-tier Full or Subset IT Services Providers” category. The company and Luxoft’s QA testing webpages are hyperlinked on this report.

Luxoft was one of eight vendors interviewed by forrester about the design and effectiveness of the advanCed visuaLiZation CapabiLities seLf-assessment modeL and seLf-serviCe bi CapabiLities seLf-assessment modeL by boris evelson, published 16 January 2014. These tools are designed for application development and delivery professionals, and free for Forrester clients. Luxoft continues to promote its expertise in both these areas, and is building an increased awareness of its capabilities among the Forrester client-base.

Luxoft was mentioned in forrester’s north ameriCan appLiCation outsourCing serviCes, q1 2014 wave report by william martorelli, 21 January 2014, under “Global Competition Intensified Amidst New and Consolidated Suppliers,” as an example of a new market player from “alternative geographies.” The report examined the usual suspects in IT outsourcing, with revenue being the biggest determinant of inclusion. This is the first time, however, that Luxoft has been mentioned in their targeted wave report, perhaps reflecting demand by clients looking to alternative providers.

Luxoft was again mentioned in forrester’s emea appLiCation outsourCing serviCes, q1 2014 by william martorelli, 31 January 2014, in the section “Offshore Suppliers Move Beyond Initial Beachheads in an Increasingly Competitive Market,” which noted Luxoft’s impact in the region. The report examined the usual players in IT outsourcing, with revenue in AO being the largest determinant of inclusion. This, however, was the second time Luxoft was mentioned in their targeted wave reports. Luxoft also takes this inclusion to reflect the demand by clients looking to alternative providers in the region.

Luxoft’s advanced data visualization tool horizon was listed in forrester’s enterprise business inteLLigenCe pLatform wave by boris evelson, 18 december 2013, as an alternative to the larger BI vendor tool sets earning a solo recommendation: “Large BI systems integrators (SIs) are also responding to clients’ demands to reduce their dependence on commercial code and vendors and have recently started building open source BI solutions for clients — such as Luxoft’s Horizon data visualization platform.”

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C soov eLrustt oi roy n

s

team work and strategy bring results: istock track wins best of show

State-of-the-Art Mobile Financial Visualization App, Meets State-of-the-Art Marketing A true story. Sometimes we forget how team work and good strategy can bring results. In this case, Best of Show. Success began with the product. Luxoft’s Ilya Bochkov and Yuri Elkin led the internal development of a product now called, iStockTrack. This end to end solution providing mobile banking services for Private and Premium Banking Clients is not just an application but a framework to customize your banking needs. The next step involved Finovate, an international showcase for Technology Solutions for the financial world.

Finovate selects 60 to 80 companies to participate. Once selected to present at Finovate, Luxoft’s Team began to do their homework. They needed to create a 7 minute Demo. The presentation would be judged by an audience of global experts. Luxoft’s Marketing Team wanted to stick in the minds of the audience. Looking at Finovate’s presentation archives it showed the usual 2 guys in suits with slides. Luxoft’s Team realized that the TOOL itself needed to speak – iStock Track and its stage performance needed to “differentiate or die” as they say.

Przemyslaw Berendt, Luxoft’s VP of Global Marketing, recalls, “We came back to what our clients say about iStockTrack, that it is ‘easy’ to use. The key was ease of use. Then it dawned on us, what better way to visualize how easy something is than to give it to a kid. With iStock Track’s ease of use we could illustrate that banking technology can be as easy as child’s play. And with that our 'Banking Technology is Now Child's Play'

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"Banking is Child's Play" Find out how Luxo proved it at Finovate 2014. Watch the video at http://www.luxo.com/executive/finovate/

Luxo’s Marketing Team

Campaign and Finovate presentation were born.”

Luxoft’s Marketing Team created a script where Joey, Przemek’s pretend son of 8yrs old wondered on stage at Finovate with his “father’s” Ipad. On stage Joey discovers the iStockTrack application and demonstrates how to use it. The Luxoft team wanted to tap into the audience’s right side of the brain being experiential and touch the heart with a child. In fact, the audience loved Joey. He and iStockTrack received a standing ovation.

Luxoft’s teamwork did not end there. At the Finovate event Luxoft had a team of 10 who split in three groups with networkers talking to people on the show floor, technical experts demonstrating the framework and sales people. This team worked together canvassing the event meeting people and having contact information of participants immediately entered into Marketo, in order to send out instantaneous follow up emails and invitations to the Demo. People at Finovate came in contact with iStockTrack multiple times. The bump in

factor, right brain & heart connections with an innovative product and real team work resulted in a great response at the Demo and at the end of the day: Best of Show. Way to go iStockTrack and team!

“Solutions such as iStock Track and their popularity prove technology plays a key role in the development of the financial world today. anks to our application, investors have direct access, from the level of a tablet, to data on assets, as well as current analyses concerning trends on stock exchange markets, as well as other features. e operation rate is one of the most important factors of success in the financial world, since it is oen that seconds decide the success of an investor. Functional and convenient the iStockTrack framework allows one to save time needed to analyse and conduct a transaction,” says Yuri Elkin, Managing Director of Luxo's Financial Services.

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soLutions

TOTAL WEALTH AGGREGATED FINANCIAL INFORMATION AT A GLANCE

PRECISE AND FAST CHANNEL FOR TAILORED PRODUCT OFFERINGS

STAT IN TOUCH WITH YOUR ADvISOR GET INSTANT HELP

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Whole Market In the Palm of Your Hand in One Second

istoCKtraCK aLso provides: A EvERY DETAIL ABOUT YOUR INvESTMENT AIM A ALL-IN-ONE ONLINE BANKING A BANKING DASHBOARD PAGE WITH ExTENSIvE BANK PRODUCTS AvAILABLE A FULL CONTROL OF YOUR INvESTMENT PORTFOLIO A EASILY DRILL DOWN INTO INSTRUMENTS CHARTS AND GET ALL THE DETAILS Coming up in the next reLease: ONLINE TRADING, INTEGRATION WITH SOCIAL NETWORKS, ASSET ALLOCATION MANAGEMENT, TECHNICAL ANALYSIS, CASH FLOW & PERSONAL FINANCIAL PLANNING AND MACROECONOMIC DATA

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Luxoft Global Statistics

gLobaL deLivery modeL 21 Offices 15 Delivery Centers 13 Countries Unique Global Talent Headcount: 7500+ 80% Master’s Degree or Higher

traded on nyse sinCe June, 2013 Ticker: LxFT Free Float: 24% Price/share at IPO: $17

uninterrupted revenue growth FY2013 REvENUE: 398,3M$ REvENUE CAGR 26% FY 2011 TO FY 2014

CLients 130+ current clients 600+ projects Most of top clients are from Fortune 500

deep domain expertise & r&d foCused serviCes Application Development and Maintenance Quality assurance Process consulting Product Engineering Services.

Luxoft agiLe praCtiCe 120+ certified ScrumMasters 1500+ Agile practitioners 15+ Agile Coaches

growing faster than marKet IDC’s Worldwide Offshore IT Services market forecasted to grow at CAGR of 12.4% from 2012 to 2017

Luxoft investors Fidelity, Morgan Stanley, Lord Abbett & Co LLC, Blackrock, T Rowe Price Group INC, j.P. Morgan Chase & Co, Federated Investors INC, SAC Capital Advisors.

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C noev ewr ss t obrry

ief

Demand for Engineering Services & Domain Expertise on the Rise in Bulgaria

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Launch in sofia, bulgaria; a growing destination iliyana geosheva, marketing manager, bulgaria

Demand for engineering services and domain expertise is on the rise and it is finding a home in Bulgaria.

Luxo announced the launch of its 20th office, a new delivery center in Sofia, Bulgaria. Luxo expects to grow the office in Sofia by 400 employees within the first two years. e Luxo Sofia R&D Center will provide Soware Development Services and IT Solutions for companies specialized in the sphere of financial services and it expects to expand its activities aer a certain period of time. “e demand for Luxo’s engineering services and domain expertise has been steadily increasing. us, the current pipeline has prompted us to expand our core presence in Central and Eastern Europe and to continue to grow our global delivery model. I am pleased to announce that we have added Sofia, Bulgaria to the list of locations from which we service our clients,” said Dmitry Kushnir, VP Global Delivery Locations at Luxo. “We have conducted extensive analysis with respect to this expansion to ensure the new geography is in the best interest of our clients and complementary to our existing delivery center ecosystem. We believe Bulgaria is a very good fit and Sofia, in particular, has a wealth of technical talent.”

Sofia has already proved itself as a viable IT destination. Leading global players, such as HP, SAP, VM Ware and Soware AG have established their operations in the city. Among many positive things this new location brings to Luxo’s global dedicated delivery model access to a vast talent pool of seasoned IT professionals and over 3,000 graduates per annum, attractive tax regime, robust infrastructure, convenient location, European Union legislation and security environment.

Moreover, Bulgaria is recognized as an important outsourcing location by independent research firms.

«Bulgaria is listed by Gartner in their top-30 offshore locations in EMEA – Poland, Romania, and Ukraine have also made the list. We see Gartner’s continued interest and research on Bulgaria as a positive sign of its further integration into the IT services marketplace», said Patrick Corcoran, Analyst Relations Manager. (Gartner. Gartner's 30 Leading Locations for Offshore Service. Marriott, Ian. February. 19, 2014.)

iLiyana geosheva jOINED LUxOFT AS A MARKETING MANAGER IN SOFIA, BULGARIA IN 2014. PRIOR TO LUxOFT SHE WORKED MORE THAN 10 YEARS IN SPORT AND FASHION INDUSTRY IN BULGARIA FOR GLOBAL BRANDS SUCH AS NIKE, CONvERSE, DOCKERS, jUICY COUTURE, FOLLI FOLLIE AND WOMEN’SECRET. ILIYANA HAS A MASTER’S DEGREE IN MARKETING MANAGEMENT, AS WELL AS POST GRADUATE DEGREE IN ACCOUNTING.

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C t oyr e y eomv epr Ls o

r branding

Creating a global it Knowledge platform: Luxoft’s technology webinar series evgeniya sushkova, employer branding director

“Is LTS going to be the next IT industry ‘TEDx?’” asks Przemyslaw Berendt, Luxo VP of Global Marketing. “In any case it is a real privilege to have such global IT experts who have acquired IT superstar status due to their accomplishments in the field, to share their knowledge with us.” Register for LTS at www.Luxo.com or participate via Luxo’s Youtube Channel.

In 2013 Luxo launched a unique, interactive project intended for new technology specialists. Luxo’s Technology Webinar Series, known as LTS, is a series of free webinars featuring guest speakers who are stars in the international IT world. e goal of the Luxo’s international educational project is to create an IT knowledge platform, enabling IT professionals around the world to share their experiences. e organizers chose the webinar format to reach as wide an audience as possible. In addition, all lectures are available on Luxo’s YouTube Channel. is year we decided to extend the LTS format to three additional initiatives: LTS Academy, LoGeek Night, and LTS Executive.

A LoGeek Nights are IT gatherings at restaurants or pubs. is is a type of IT on Tap, where several IT speakers make presentations on their experience, findings, and know-how. e participants can ask questions and

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discuss points of interest. is format has already been piloted in Poland with great interest from the local IT community.

A LTS Academy is a special skill-development section of Luxo’s website dedicated to candidates who have not yet passed through Luxo’s recruitment process. e materials provided in this section of the website assist candidates to identify potential knowledge or preparation gaps and ultimately help them to be more successful in Luxo’s recruitment process.

A LTS Executive is a business equivalent of the LTS online sessions for developers, aimed at the business side of IT. Luxo’s experience of such events has shown the formats to be quite popular. e LTS Webinars have exceeded benchmarks through a number of indicators, making us confident that a further rollout of the concept will be well-received by the international IT community.

the first 7 Lts webinar stars: shai almog: “Cross platform mobile development” Shai specializes in java mobile applications for all devices. He is CEO and co-founder of Codename One. scott ambler: “disciplined agile delivery (dad) process decision framework” Ambler is a well-known author of numerous books focused on the Disciplined Agile Delivery process decision framework, the Unified process, Agile software development, Unified Modeling Language, and CMM-based development. paul bakker: “modularity as the ultimate tool enabling Change” Bakker is a software architect for Luminis Technologies and author of Building Modular Cloud Apps with OSGi. dr. John Johnson and robert west: “proactive intellectual property protection: stay ahead of emerging threats!” johnson is Global Security Strategist of the john Deere Corporation, and West is Chief Security Officer of Intelligent ID.

david anderson: “’Kanban’ - alternative path to agility” Anderson is an author, consultant and trainer who is a thought leader in managing effective software teams and implementing sustainable evolutionary approaches for management. paul bakker: “modular Java script” Bakker, a second time ‘star’ for LTS webinars, believes that modularity and the cloud are the two main challenges we have to deal with in order to bring technology to the next level, and is working on making this possible for mainstream software development. sander mak: “data science with r for Java developers” Mak crafts scalable software at Luminis Technologies.

With a decade of experience on the jvM, he specializes in modular java and javaScript development. Additionally, data analysis and machine learning are part of his ever growing list of interests. tune in to the latest Lts webinar – always available at www.luxoft.com

evgeniya sushKova EMPLOYER BRANDING DIRECTOR AT LUxOFT, BRINGS YEARS OF ExPERIENCE IN MARKETING TO THIS NEW MARKETING SPECIALIzATION IN EMPLOYER BRANDING. EvGENIYA HAS BEEN INSTRUMENTAL IN DEvELOPMENT OF LUxOFT’S EMPLOYER BRANDING STRATEGIES AND ITS REALIzATION. IN 2013, THE EMPLOYER BRANDING INSTITUTE OF POLAND NAMED LUxOFT THE BEST EMPLOYER BRANDING CAMPAIGN IN POLAND FOR INITIATIvES SUCH AS SANDWICH ASSAULT, SOFTWARE NINjA AND COMPOSING SOFTWARE.

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C r yg bouv eirL sdt io n

a better worLd

global giving: Luxoft’s Csr gives back Kinga misiarz, Csr manager

Corporate Social Responsibility is an essential element in corporate life, Luxo differentiates with an innovative approach that blends IT and the human face of our global communities.

Luxo’s Student Team Robot Car

As an international team, Luxo has a long tradition of giving back to the globe. Every year Luxo supports and organizes numerous projects that bring a positive change to the society and environment we live in. Our CSR projects create opportunities for communities and our employees, who participate with great pleasure, to impact the lives of others around the world.

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“robotraffic” olympiad encourages future it professionals Luxo sponsored 24 Ukrainian / Russian students plus teachers as participants in 2014 World ORT “Robotraffic” Olympiad. e International Robotics Competition had 1,000 elementary, junior high and high

Luxo’s Student Olympiad Team.

schools students participating in teams to construct & program “Robot-Cars.” Participants were from four countries: Israel, Ukraine, Russia and Argentina. ey competed against each other in 4 categories: careful driving, racing, design, and traffic regulations.

Dr. Marina Moiseeva, ORT School Principal, said, “e Robotraffic Competition dramatically increases

student motivation to excel in Math, Physics, ICTs and other engineering subjects. While students design their robots they also learn about programming, and solve issues working with complex equipment and IT systems. I would like to express my deep gratitude to our friends at Luxo for their support which makes this project possible.”

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e Luxo Sponsored Ukrainian High School Team Won First Place in Accurate Driving.

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buiLding a better worLd

Luxoft and the «planting good deeds» project Planting Good Deeds is a general awareness campaign aimed at getting people active in making sustainable changes. e event took place in Armasesti, Jud. Ialomita, approximately 70 km out of Bucharest.

Trees in particular can play an important role in helping absorbing surface water runoff and thus reducing peak flooding flow or can form a natural parapet against

snow. e purpose was to reduce exposure by planting trees and creating windbreaks, tree belts and wooded areas that will best help soak up rainfall and slow down water runoff. is campaign aims to raise awareness about deforestation, climate change, environmental sustainability and alternative energy sources. e unexpected outcome, however, was the strengthening of bonds between Luxo colleagues along with their satisfaction of having done something meaningful.

Luxo will return regularly to the "Luxo Forest" for maintenance - removing weeds and loosening soil.

e organization Planting Good Deeds (“Plantam fapte bune”) launched a re-forestation and eco-awareness project which has as a target of planting trees across 300 hectares and involving 50,000 volunteers over the next 5 years.

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is unique initiative motivated 100 volunteers from Luxo Romania to come together and try to make a difference.

annual Charity Krakow business run /relay team Luxo Poland is one of the coorganizers and supporters of the 3rd Annual Charity Krakow Business Run. is positive and high energy initiative brings together communities & businesses giving new life to accident victims and physically challenged amputees who are beneficiaries of the Beyond Horizons Charity Foundation.

Kinga misiarZ jOINED LUxOFT AS A CSR MANAGER IN KRAKOW, POLAND IN APRIL 2013. MISS MISIARz BRINGS SEvERAL YEARS OF ExPERIENCE IN RUNNING CSR INITIATIvES. PRIOR TO LUxOFT SHE WORKED AT CHALLENGE DENvER FOUNDATION IN THE USA, AND IN THE WARSAW OFFICE OF MICROSOFT IN THE CSR DEPARTMENT. KINGA HAS A MASTER’S DEGREE IN ECONOMICS, AS WELL AS POST GRADUATE DEGREE IN CORPORATE SOCIAL RESPONSIBILITY.

Luxo's Business Run Team was among 4600 runners and more than 900 relay teams!

e Business Run supports Jasiek Mela’s Beyond Horizons Foundation which assists people with amputations.

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C sopv eortsLt oi rgy h

t on LoCation

Romania A Growing Destination Of Choice

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spotlight on Location: romania In this issue, Cosmin Patlageanu, Luxo Marketing Manager in Romania, shares with us why Romania is a destination of choice. gartner’s perspective Every year, Gartner performs country research identifying what they describe as their 30 leading locations for offshore services (Gartner's 30 Leading Locations for Offshore Services, 2014).1 We believe Romania, which was included in the report, continues to perform well in their assessments of the EMEA landscape for several reasons. In Gartner’s report, Romania as an Offshore Services Location: Language and Technical Skills Drive Nearshore Success2, Romania received an outsourcing rating of “good” in the following categories: language, government support, educational system, cost, and cultural compatibility.

Why do you think Luxoft in Romania is growing so quickly?

It is important to recognize that these reports are authored by Gartner’s Sourcing and Vendor analyst team in view of their prime audience, which are predominantly vendor management professionals and those in search of purchasing offshore IT services.

What do you think is the strength of Luxoft Romania?

The report recommends that, “Sourcing managers should consider the merits of service providers operating in their country of choice. Mature providers with local knowledge and experience, and mature global delivery processes, can help to mitigate some of the risks or shortcomings of the chosen country. In addition, global organizations requiring support across multiple time zones or languages should consider providers that have delivery centers in both emerging and developed countries — to balance risk and utilize a blend of mature capabilities and low cost.”3 Luxoft &romania: Cosmin Patlageanu comments to Luxoft’s reporter that Gartner’s findings are indeed true. In fact, “Luxoft has found Romania to be an ideal destination because of its educated talent pool and cost competitiveness in the realm of IT services.”

Cosmin: Luxoft Romania is among the first and most relevant players in the software development industry in the region. There has been constant growth, based on the increased diversity of our projects and business verticals. The Romanian team is established and covers vast areas of expertise, as well as flexible and adaptable to the ever-changing environment. The outstanding performance and results-driven approach are best emphasized by the long lasting relationships with clients such as Avaya and IBM.

Cosmin: Luxoft Romania was established as Luxoft acquired ITC Networks (ITCN), a leading Bucharest-based software outsourcing provider specializing in the telecommunications industry.

Founded in 2000, ITCN focused on delivering R&D, application development, and customer support services in the telecommunications, network management, and embedded systems development domains.

There is a mix of characteristics that make Luxoft Romania a truly outstanding partner. Luxoft Romania offers deep domain expertise with a traditional focus on telecommunication industry, highly educated talent and the ability to understand the clients’ business beyond the basic technological requirements. The team proves to be a reliable and innovative partner in client’s success. Romanian engineers are also known for their communication and foreign languages skills.

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spotLight on LoCation

Where are we located in Romania? And why?

Cosmin: Our offices are located in Bucharest, the Romanian capital city, and the most important center for software development in the country. Luxoft Romania is based in Novo Park, a business center in the Northern part of the city, close to the exit for the airport and accessible by public transportation. Bucharest is also the main academic center, especially for the students aiming at the computer science industry.

happen when the team truly puts the effort into understanding and improving our client’s business, going beyond and delivering nothing but, outstanding results.

1. Gartner.

Gartner's 30 Leading Locations for Offshore Service. Marriott, Ian.

February. 19, 2014.

2. Gartner.

Romania as an Offshore Services Location: Language and Technical Skills

Drive Nearshore Success. Marriott, Ian and Tramecere, Glanluca. November 6,

How many employees does Luxoft have in Romania?

2013.

3. Gartner.

Gartner's 30 Leading Locations for Offshore Service. Marriott, Ian.

February. 19, 2014.

Cosmin: We have exceeded the 800 employees milestone, and we will expand our team in 2014, based on the progress of our current projects and on the forecasted development of our verticals, especially financial and automotive.

What are Luxoft's latest IT initiatives in Romania?

Cosmin: In Bucharest we deliver software platforms to clients who are leaders in their industries, be it telecommunications, banking or automotive. We develop and test a great variety of products, from security solutions, L2/L3 software to connectivity and trading solutions.

What would you say is Luxoft's market position in Romania?

Cosmin: Luxoft Romania has a solid position, built in time and acknowledged industry wide. Luxoft’s successful track record, major clients and a seasoned team have attracted top talent from Bucharest and other cities. In 2013 Luxoft Romania was nominated among the top 20 IT companies in Romania to work for, while also making the top in industry rankings.

Is there anything else you would like to highlight about Luxoft Romania?

Cosmin: There is an interesting fact, which speaks of the long-lasting relationships with our partners and with our employees as well. The success of our projects depend on the strong bonds within our teams, and they require time - some of them are built over the course of more than a decade. I’m proud to say that there are people who joined us, many of them as fresh graduates more than ten years ago, and now they play a major role in the company. Our location is defined by low attrition, while scoring very high on the satisfaction scale of our customers. This can only

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Cosmin patLageanu jOINED LUxOFT IN BUCHAREST, ROMANIA AS MARKETING MANAGER IN 2012. HE HAS OvER 7 YEARS OF MARKETING AND COMMUNICATIONS ExPERIENCE GAINED IN MEDIA, PRIvATE COMPANIES AND PR AGENCY ENvIRONMENTS. COSMIN GRADUATED FROM ONE OF ROMANIA’S MOST PRESTIGIOUS UNIvERSITIES FOR COMMUNICATIONS & PUBLIC RELATIONS, AND HOLDS A MASTER’S DEGREE IN APPLIED ETHICS.

Smart Facts About Romania

WE ALL ENjOY THE ADvANTAGES OF FAST TRAvEL. THE FIRST jET ENGINE AIRCRAFT WAS INvENTED IN 1910 BY HENRI COANDA, A ROMANIAN ENGINEER.

ROMANIA IS HOME TO 7 UNESCO HERITAGE SITES – FROM DACIAN FORTRESS TO WOODEN CHURCHES AND THE DANUBE DELTA.

PERFORMANCE AT IT’S BEST: THE FIRST PERFECT 10 IN THE HISTORY OF GYMNASTICS WAS AWARDED TO ROMANIAN ATHLETE NADIA COMANECI, AGE 14, AT MONTREAL’S 1976 OLYMPICS.

THE IT INDUSTRY IN ROMANIA REGISTERED A CONSTANT GROWTH, EvEN DURING THE RECESSION.

TIMISOARA, 1884 – THE YEAR THE FIRST MAINLAND EUROPEAN CITY WAS LIT WITH ELECTRIC STREET LAMPS. IT IS A MAGNIFICENT CITY IN THE WESTERN SIDE OF ROMANIA.

vLAD ȚEPEș, THE IMPALER, A MERCILESS GENERAL WAS THE SOURCE OF INSPIRATION FOR BRAM STOKER’S DRACULA. HIS CASTLE IS ONE OF THE MOST SOUGHT AFTER ATTRACTIONS IN THE COUNTRY.

BETWEEN THE TWO WORLD WARS, BUCHAREST WAS CALLED “LITTLE PARIS” FOR THE ELEGANCE OF ITS SOCIAL SCENE AND ITS REMARKABLE ARCHITECTURE.

PETRACHE POENARU, WHILE HE WAS STUDYING IN PARIS, INvENTED THE FOUNTAIN PEN, AND PATENTED HIS INvENTION IN 1827. HE WAS DRIvEN BY THE NEED TO KEEP TAKING NOTES WITHOUT STOPPING TO DIP FOR MORE INK.

THE PALACE OF THE PARLIAMENT IN BUCHAREST IS THE WORLD’S LARGEST CIvILIAN BUILDING WITH AN ADMINISTRATIvE FUNCTION, FEATURING 1100 ROOMS AND 12 STORIES. SOME SAY IT’S vISIBLE FROM OUTER SPACE.

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Events To Be Noticed

Latest in automotive openautomotive '14 goethenburg, may 21, gothenburg, sweden Presented by the GENIvI Alliance and open to all, OPEN Automotive ‘14 will explore, along with carmakers, leading suppliers, automotive consortia and industry analysts, the relationship between automotive connectivity and the so-called “Internet of Things (IoT)”. the 18th international Congress on advances in automotive electronics, June 3-4, Ludwigsburg, germany Technical presentations will focus on automated driving, connectivity, electromobility, architectures, new vehicle solutions and networked cooperation.

Participants will hear first-hand from electronics managers working for OEMs and their suppliers talking about opportunities and challenges in the sector - companies include: Adam Opel, Audi, BMW, Bosch, Continental, Ford, Porsche and volkswagen. telematics detroit 2014, June 4 - 5, detroit, mi, usa Telematics Detroit is the world's largest and most influential business focused conference and exhibition for the entire telematics ecosystem.

Come and visit Luxoft at Booth #56.

Latest in energy global petroleum show 2014, June 1012, Calgary, Canada GPS is the meeting place for the global oil & gas industry, bringing together global producers, EPC’s, service companies and suppliers. Luxoft will be there at Upper Big Four - Booth # 4262.

Latest in it outsourcing nordic it sourcing & innovation forum, may 22 - 23, stockholm, sweden Luxoft is proud to be a SILvER SPONSOR of the Nordic IT Sourcing & Innovation Forum which covers IT and Outsourcing, including: Business Processes, ITES BPO, SaaS/Cloud Computing, Security, and Near/Off Shore Software Development.

Latest in telecom interop Las vegas 2014, april 1 - 3, Las vegas, nv, usa Discover the most important innovations and strategies to drive your organization's success: SDN, the Internet of Things, cloud, mobility & more. Luxoft Booth # 909.

Latest in travel & aviation aerospace & defence supplier summit seattle, march 11-13, seattle, usa The first of its kind in the United States, the event is an opportunity for leaders in the aerospace industry to meet with potential industry partners. Luxoft Booth #309. mro americas 2014, april 8-10, phoenix, aZ, usa MRO Americas is the premier event for the commercial air transport maintenance, repair and overhaul industry. Luxoft Booth # 3002/3004.

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Latest Hype

ford motor Company and Luxoft won outsourcing excellence award 2014: most innovative outsourcing Center, dallas texas, march 2014 For 18 years the Outsourcing Excellence Awards have annually recognized the world’s best outsourcing relationships.

Reviewing the nominations, the judges selected Outsourcing Teams that tangibly demonstrate best practices, create and sustain a competitive advantage, provide business transformation, achieve compelling value, and significantly benefit both buyer and service provider over time.

Luxoft and Ford are proud to receive an Award of Excellence: Most Innovative, for their work together in bringing Innovation to the Outsourcing Industry. istock track Luxoft’s mobile banking application received "best of show" from global experts finovate europe 2014 Conference, London, uK, march 2014 The world's most important technological meeting, Finovate Europe is focused on IT solutions for Financial Institutions. Luxoft won the award for its innovative application, iStockTrack, dedicated to premium and private banking clients and allows investors to have constant access to aggregated financial data.

2014: Leader Category of global outsourcing 100® service providers List international association of outsourcing professionals (iaop), January 2014 This year Luxoft was selected in the category of “Leaders” in the 2014 Global Outsourcing 100® Service Providers List.

IAOP annually conducts an independent assessment of the capabilities of outsourcing service providers and advisors. The 2014 rankings will be unveiled in the june 16 Fortune 500 issue of FORTUNE® magazine.

Luxoft Listed among “best 100 Companies” of global services 2013 global services media, december 2013 The study choses the best 100 companies based on an evaluation of each company across multiple dimensions. The results offer a complete view of the most significant segments of the IT and Business Process Outsourcing Industry. It reflects the diversity and overall landscape of the service provider community in terms of company sizes, countries of origin and countries of delivery.

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“Luxoft reLoCation downtown iLLustrates broader teCh shift” reports the CommerCiaL observer.

“THE HIGH TECH LOOK AND FEEL OF OUR NEW 100 WALL STREET OFFICE NOT ONLY PUTS US IN TUNE WITH THE SPIRIT AND CULTURE OF LUxOFT, IT BRINGS US CLOSER TO OUR LARGEST CLIENTS IN THE NEW YORK FINANCIAL AND INvESTMENT COMMUNITIES. WE ARE ALSO NOW A QUICK AND EASY COMMUTE TO jERSEY CITY FROM DOWNTOWN ALLOWING US TO ATTEND TO OUR CLIENTS IN BOTH TOWNS ON SHORT NOTICE,” says miChaeL weintraub, Coo of Luxoft usa

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Once upon a time Engineering met Creativity…

…and Luxoft was born.

The next generation IT solutions and services provider.

www.luxoft.com

Luxoft gLobaL headquarters BUNDESSTRASSE, 5 6300 zUG, SWITzERLAND TEL: +41 41 726 2060

Luxoft buLgaria

Luxoft switZerLand

115K TzARIGRADSKO SHOUSSE BLvD., BLDG. B, 8TH FLOOR

FLUELASTRASSE, 51

1784 SOFIA, BULGARIA

8047 zURICH, SWITzERLAND

TEL: +359 02 805 1299

TEL: +41 41 726 2060

Luxoft Cyprus

Luxoft uK

41-43 KLIMENTOS ST., OFFICE 24, 2ND FLOOR

NEW BROAD ST. HOUSE 35, BROAD ST.

1061 NICOSIA, CYPRUS

LONDON EC2M 1NH

TEL: +35 722 766 624

TEL: +44 207 194 7629

Luxoft germany

WELWYN GARDEN CITY

RAIFFEISENSTRASSE 30,

HERTS AL8 7SR, UK

70794 FILDERSTADT, GERMANY

TEL: +44 170 724 2100

WENTWORTH LODGE SUITE 3, GREAT NORTH ROAD

TEL: +49 0711 90770 396

Luxoft uKraine Luxoft poLand

10/14 RADISHCHEvA ST.

UL. KRAKOWSKA 280, KBP 800, 2

03680 KIEv, UKRAINE

32–080 zABIERzóW, POLAND

TEL: +38 044 206 1808

TEL: +48 12 445 8800 53 SHEvCHENKO ST. RzEźNICzA , 28/31, 1ST FLOOR

49000 DNEPROPETROvSK, UKRAINE

50-130 WROCłAW, POLAND

TEL: +38 056 787 1221

TEL: +48 12 445 8800 79, NEzHINSKAYA ST., BUSINESS CENTER "MARSEL" 65023 ODESSA, UKRAINE

Luxoft romania

TEL: +380 48 720 7001

167 CALEA FLOREASCA, SECTOR 1 014459 BUCHAREST, ROMANIA TEL: +40 21 203 6600

Luxoft usa 4400 BOHANNON DR., STE. 235 MENLO PARK, CA 94025

Luxoft russia

TEL: +1 650 681-1128

10–3, 1–vOLOKOLAMSKY PROEzD, 123060, MOSCOW, RUSSIA

34662 vALLEY FORGE ROAD

TEL: +7 495 967 8030

FARMINGTON HILLS, MI 48331, USA TEL: +1 248 227-2291

SvERDLOvSKAYA NAB. 44, LITER B, BLDG. 18 195027 ST. PETERSBURG, RUSSIA

100 WALL STREET, STE. 503

TEL: +7 812 458 7016

NEW YORK, NY 10122 TEL: +1 212 964 9900

41/7 KARLA MARKSA ST. 644042 OMSK, RUSSIA

1800 112TH AvE NE, STE.270-E

+7 3812 33 23 08

BELLEvUE, WA 98004 TEL: +1 425 452 1001

Luxoft singapore 20 CECIL STREET, #14-01, EQUITY PLAzA

Luxoft vietnam

049705, SINGAPORE

QUANG TRUNG SOFTWARE CITY, TAN CHANH HIEP WARD,

TEL: +41 41 726 2060

DISTRICT 12, ANNA BUILDING HO CHI MINH CITY, vIETNAM TEL: +84 85 437 1178