LUXE Travel Magazine - Business Meets Hospitality

LUXE TRAVEL

MAGAZINE

VOL. 28

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CONTENTS

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FRASER SUITES HANOI

GRAND HYATT SEOUL

FEATURED INTERVIEW

CROWN HOTEL

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CROWNE PLAZA RIYADH MINHAL

PULLMAN KINSHASA GRAND HOTEL

FEATURED INTERVIEW

IN THE NEXT EDITION...

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FRASER SUITES HANOI VIETNAM

Perched majestically overlooking the picturesque West Lake, Fraser Suites Hanoi beckons discerning travellers seeking the epitome of luxury and comfort in a business and conference hotel setting.

Nestled within the prestigious Syrena Tower on Xuan Dieu Street, within the renowned Tay Ho (West Lake) district, Fraser Suites Hanoi epitomizes refined living. Strategically positioned, a mere 10-minute drive from the historic Old Quarter and surrounded by an array of upscale dining establishments, supermarkets, and medical facilities, it offers unparalleled convenience and accessibility.

Whether embarking on a solitary retreat, a brief corporate excursion, or a family escapade to discover the treasures of Vietnam’s capital, guests can select from a selection of 280 opulent, fully appointed residences ranging from intimate studios to lavish duplexes, housed within 4 l MARCH 2024 l Vol.28

two magnificent tower wings. Tower A exudes timeless sophistication with its expansive accommodations adorned with clean lines and sumptuous wood furnishings, while Tower B, an avant-garde addition inaugurated in 2021, boasts 96 contemporary abodes exuding sleek modernity, catering to the preferences of the modern-day voyager.

Within the sanctuary of Fraser Suites Hanoi, guests are enveloped in an ambiance of refinement and indulgence. Luxuriate in plush surroundings adorned with exquisite soft furnishings, meticulously curated nooks, and lavish bathrooms adorned with premium amenities and designer toiletries, ensuring an unparalleled sojourn in Vietnam’s capital.

Beyond its lavish accommodations, Fraser Suites Hanoi transcends into a vibrant epicenter of lifestyle and gastronomic delights. Indulge in a culinary journey at Chicken Society, the property’s esteemed all-day dining establishment renowned for its delectable Hainanese chicken rice prepared with a secret recipe hailing from Singapore, alongside tantalizing local delicacies such as bun cha (grilled pork meatballs with noodles) and cha ca (grilled fish).

For an unparalleled epicurean adventure, savor the flavors of Japan at Mizumi, the sophisticated Japanese restaurant located on Level 13, offering an elevated dining experience that redefines the essence of izakaya and omakase cuisine. Conclude the gastronomic odyssey with a libation at the rooftop bar, while basking in the breathtaking panoramic vistas of West Lake. Guests can also unwind amidst the pulsating beats of the rooftop poolside, where a curated selection of cocktails and refreshing libations awaits.

With an array of comprehensive amenities including a sophisticated business lounge, a state-of-the-art 24/7 fitness center, and professional childcare services, Fraser Suites Hanoi ensures an unforgettable sojourn in the heart of Vietnam’s vibrant capital. Experience unparalleled luxury and sophistication at Fraser Suites Hanoi, where every moment is crafted to perfection, ensuring an indelible imprint of luxury and refinement.

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Provided by Fraser Suites Hanoi

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REFINEMENT

AND INDULGENCE

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GRAND HYATT SEOUL SOUTH KOREA 10 l MARCH 2024 l Vol.28

Nestled atop the majestic Mount Namsan, Grand Hyatt Seoul stands as a beacon of opulence and refinement, offering a haven where timeless sophistication meets modern extravagance, catering to discerning business and leisure travelers seeking unparalleled experiences.

Positioned at the epicenter of the bustling city, Grand Hyatt Seoul provides seamless access to both business districts and cultural landmarks, affording guests the opportunity to immerse themselves in the rich tapestry of North and South Seoul. Gazing out over the panoramic vistas of the Han River and Namsan Mountain, guests are treated to

an awe-inspiring spectacle of Seoul’s iconic skyline, creating an enchanting backdrop to their stay.

Indulge in a culinary odyssey at the hotel’s array of distinguished restaurants and bars, each offering an authentic gastronomic journey rooted in the fundamentals of food and beverage excellence.

Grand Hyatt Seoul seamlessly blends its rich heritage with contemporary sophistication, ensuring that its legacy as the premier destination hotel in Seoul endures.

With a commitment to excellence and a dedication to exceeding expectations, Grand Hyatt Seoul promises an unforgettable retreat where luxury knows no bounds.

Venture outdoors to discover the hotel’s seasonal amenities, where meticulously landscaped gardens and outdoor facilities provide a serene oasis amidst the urban bustle.

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Provided by Grand Hyatt Seoul

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A BEACON OF

OPULENCE

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FRASER SUITES HANOI SANDY NG General Manager

Welcome to our exclusive interview with the esteemed General Manager of Fraser Suites Hanoi, Sandy Ng, a seasoned leader with over two decades of experience in the hospitality industry across Asia. In this enlightening conversation, she shares insights into her remarkable journey, the unique offerings of Fraser Suites Hanoi, and her vision for the future of hospitality amidst evolving landscapes and challenges.

Can you tell us about your journey in the hospitality industry and how you came to be the General Manager of Fraser Suites Hanoi?

In a career that has spanned across key cities in China, Singapore, and Malaysia, I have more than two decades of Business Operations and Management experience in the hospitality industry. I started my hospitality journey in Westin Singapore and navigated across different brands thereafter. My longest tenure was with the Shangri La group, where I spent 11 years working across regions such as China, Bangkok, Malaysia and Singapore, just to name a few. In 2015, I joined Frasers Hospitality as Resident Manager in Beijing, overseeing properties in China before becoming the General Manager of Fraser Suites Shenzhen. Leading the pre-opening team there was immensely fulfilling, as we achieved all financial targets and garnered several awards and accolades within three years, including the “Best Newly Opened Serviced Apartment of China” by China Starlight Awards and the Voyage 2018 “Best Serviced Apartment”.

As the current General Manager of Fraser Suites Hanoi, I oversee the management and daily operations for the property. In Vietnam where senior

female executives are less of a common sight, I am confident my extensive experience and cultural understanding of the hospitality industry within the region will enable me to lead the team strongly across all functions.

Fraser Suites Hanoi boasts luxurious and spacious serviced apartments.

What sets it apart from other accommodations in the area?

Fraser Suites Hanoi offers luxurious serviced apartments that provide guests with a premium experience.

One of the distinguished features is the spaciousness of our serviced apartments. Guests can enjoy ample living space, separate bedrooms, fully equipped kitchens, and modern bathrooms, providing a sense of comfort and freedom that is unmatched by typical hotel rooms in Vietnam. From personalised service to thoughtful amenities, every aspect of the guest experience is carefully curated to exceed expectations.

Situated in a strategic location, Fraser Suites Hanoi offers easy access to the city’s key attractions, business districts, and entertainment options. Fraser Suites Hanoi also boasts a wide range of facilities designed to enhance the guest

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experience, including a fitness centre, swimming pool, restaurant, and business centre.

What inspired the design and concept behind Fraser Suites Hanoi, particularly its Tower A and Tower B? Tower A, launched in 2008, showcases a timeless design with expansive, family-friendly accommodations suitable for families. The use of durable rosewood furniture imbues the space with a sense of warmth and allure, fostering a welcoming atmosphere for guests on extended stays.

On the other hand, Tower B, completed in 2021, embraces a 18 l MARCH 2024 l Vol.28

modern design ethos characterised by minimalist and timeless interior concepts. This contemporary style resonates with guests seeking stylish and up-to-date lodging options, particularly appealing to shorter-stay visitors and younger millennials.

Both towers are outfitted with comprehensive amenities to provide guests with a delightful staying experience, catering to diverse demographics and varying lengths of stay.

How do you ensure that guests have a memorable and comfortable stay at Fraser Suites Hanoi?

At Fraser Suites Hanoi, we are

committed to providing an exceptional guest experience by prioritising personalised experiences, fostering meaningful connections, proactive feedback engagement, offering comprehensive facilities, paying meticulous attention to detail, and providing an array of guest activities.

Fraser Suites Hanoi is situated in the Tay Ho district, known for its scenic West Lake views. How does the location enhance the overall guest experience?

Fraser Suites Hanoi’s location in the Tay Ho district not only offers beautiful West Lake views – an iconic and popular spot for gathering in the capital city - but

also provides easy access to the business centre, tourist spots and the Hanoi Old Quarter. Additionally, the convenience inside the building such as clinic, pharmacy, hospital, supermarket, and various F&B options, further enhances the guest experience by ensuring accessibility to essential amenities and services right at their fingertips.

How does Fraser Suites Hanoi cater to both business and leisure travellers? Are there specific services or facilities tailored to each segment?

At Fraser Suites Hanoi we are committed to providing a tailored experience for both business and leisure travellers, offering a

comprehensive range of service and facilities to suit the diverse needs of our guests. For travellers who are seeking a productive environment, we provide highspeed internet access, wellequipped conference facilities, and a quiet space for meetings or work sessions at our Lobby Lounge. Our dedicated Concierge Service is on hand to assist with transport arrangements and restaurant reservations, ensuring a seamless stay for those with work commitments. In addition, our flexible check-in or check-out options can accommodate various business travel schedules. We also provide exclusive seasonal offers to cater to their laundry needs, providing added convenience and value during their stay.

For leisure travellers looking to unwind, our tour desk offers assistance with sightseeing tours and excursions to explore the city’s attractions. Our family-friendly amenities include two swimming pools, a kids’ corner, and outdoor playground.

There are also a couple of dining options available - Chicken Society (restaurant) presents a delectable selection of international dishes, including its signature Hainanese Chicken Rice. For lovers of Japanese cuisine, Mizumi offers a modern dining experience. Guests can enjoy panoramic views at the Sky Lounge located on the rooftop at the new wing.

At Fraser Suites Hanoi, every Vol. 28 l MARCH 2024 l 19

guest’s preference and needs are catered to with utmost care and attention to create an unforgettable stay experience.

As a General Manager, what challenges do you face in ensuring the smooth operation of Fraser Suites Hanoi, and how do you overcome them?

This role presents a dynamic array of daily challenges, injecting excitement and variety into the work routine. To effectively tackle these challenges, I engage in problem-solving, strategic planning, creative thinking, reflective learning and embracing a positive outlook. Central to success is the emphasis on people and teamwork; ensuring that team members are well equipped with the necessary skills, training, and support to excel in their respective roles.

What do you find most rewarding about your role as the General Manager of Fraser Suites Hanoi?

Navigating challenges can often lead to the most gratifying outcomes. As the General Manager, while managing my own performance comes naturally, overseeing the team’s performance brings a different level of responsibility. Effective leadership involves consistently evaluating their performance, maintaining focus, establishing clear objectives, and offering motivation. Witnessing the growth and progression of individuals within the team, guiding them towards the next stage of their careers, is immensely fulfilling. Throughout my current and past roles, I have had the privilege of nurturing and developing five individuals from mid-management positions to leadership roles, a rewarding journey that continues to inspire me.

Looking ahead, what exciting developments or plans can guests expect from Fraser Suites Hanoi in the near future?

Our primary objective is to leverage technological advancements to enhance the guest experience through the implementation of Internet of Things

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(IoT) innovations. By integrating IoT technologies, we aim to optimize both guest satisfaction and operational efficiencies within our hotel management and staff.

Although technology plays a significant role in streamlining operations, our dedicated staff remain committed to fostering a homely environment where guests feel welcomed and cared for, particularly those on extended stays who may be separated from their families. We encourage our team to proactively engage with guests, forming meaningful connections that go beyond hospitality.

Many travellers consistently choose Fraser Suites Hanoi for their stays in Vietnam due to their fondness for our well-appointed apartments and the exceptional personalized service we offer.

While the landscape of the hospitality industry is evolving in response to the pandemic and increased technological integration, our unwavering commitment to prioritizing human connections and a people-centric approach remains steadfast at the core of our operations.

Is there anything else you would like to share with our readers that we didn’t cover?

At Fraser Suites Hanoi, our utmost priority is ensuring that every guest has a memorable and enjoyable stay with us. Be it an extended business visit, or a short vacation or both, we offer travellers the comforts of home with the conveniences of a hotel. We continuously strive to exceed expectations and welcome feedback to further enhance our services and offerings in this changing era.

Stay updated on the latest news, events, and promotions at Fraser Suites Hanoi by following us on our social media channels. Don’t miss out on exciting developments and exclusive offers!

Facebook: @frasersuiteshanoi Instagram: @frasersuiteshanoi

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CROWN HOTEL PAPUA NEW GUINEA Perched atop a scenic hill in the heart of Papua New Guinea’s bustling Central Business District, Crown Hotel Port Moresby stands as an idyllic retreat, offering unparalleled vistas of the majestic Coral Sea, Ela Beach, APEC Haus, and Fairfax Harbour.

Indulge in a symphony of senses as guests gaze out over the ocean from the elegant Heritage bar or immerse themselves in tranquillity at the outdoor pool, where every moment is a captivating embrace of luxury and serenity.

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Savor the culinary delights at Rapala restaurant, where a tantalizing new menu awaits, complemented by an exquisite selection of fine wines curated to elevate the dining experience to new heights. For a more laid-back ambiance, Pondo Tavern beckons with its casual charm, serving up comforting fare on its expansive deck, ensuring that every culinary desire is met with unparalleled satisfaction.

Though bearing a new name, Crown Hotel Port Moresby continues to uphold its tradition of excellence, with a dedicated team committed to delivering exceptional customer service, and an unforgettable experience that transcends expectations. Experience the epitome of luxury and refinement at Crown Hotel Port Moresby, where every moment is an exquisite journey into sophistication and indulgence.

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CROWNE PLAZA RIYADH MINHAL SAUDI ARABIA

Nestled in the vibrant heart of Riyadh, Crowne Plaza® Riyadh Minhal Hotel & Convention Center epitomizes luxury and convenience, setting the benchmark for discerning travelers seeking the ultimate business-class experience. Boasting a prime location within easy reach of the city’s iconic landmarks, this distinguished hotel is the quintessential choice for your next corporate endeavor.

Renowned as Riyadh’s premier business hotel, Crowne Plaza® Riyadh Minhal offers an array of enticing features that elevate the stay of every guest, from its central position to its meticulous attention to detail in service, amenities, and exquisite dining offerings.

Indulge in unparalleled comfort within the confines of the hotel’s 310 meticulously appointed guest rooms, including 84 recently unveiled rooms and suites boasting a meticulously crafted club lounge, where warm interiors seamlessly blend with contemporary aesthetics. Each 26 l MARCH 2024 l Vol.28

space is thoughtfully designed to enhance productivity, featuring spacious layouts and an array of top-tier amenities.

With an impressive 2,450 square meters of state-of-the-art meeting and exhibition space, Crowne Plaza® Riyadh Minhal Banqueting and Conference Centre stands as one of Riyadh’s most coveted event venues. Whether hosting a grand gala or an intimate gathering, the hotel’s two expansive ballrooms and 14 versatile meeting rooms, coupled with a dedicated team of professionals, ensure seamless execution and unparalleled success for every occasion.

For epicurean delights, Silk Road Restaurant beckons with a tantalizing array of cuisines, or stay in and relax after a productive business day with round-the-clock room service. For a moment of reprieve, retreat to La Veranda Café, an open-air oasis offering a serene ambiance along with an enticing selection of international brews and delectable bites.

Discover a world of sophistication and refinement at Crowne Plaza® Riyadh Minhal Hotel & Convention Center, where every moment is a testament to unparalleled luxury and impeccable service.

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Provided by Crowne Plaza Riyadh Minhal

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RIYADH’S PREMIE

BUSINESS HO

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PULLMAN KINSHASA GRAND HOTEL DEMOCRATIC REPUBLIC OF CONGO 32 l MARCH 2024 l Vol.28

Nestled in the pulsating heart of the Congolese capital, the Pullman Kinshasa Grand Hotel stands as a beacon of luxury and sophistication, offering an essential address for the discerning traveler. Just a stone’s throw away from the city center and a convenient 26 kilometers from N’Djili airport, this opulent retreat welcomes guests into a realm of tasteful design and tropical splendor.

Beyond the realm of business, Pullman Kinshasa embraces the art of relaxation and the appreciation of life’s beauty.

With a focus on catering to the cultured, discerning, and cosmopolitan traveler, the hotel celebrates the diversity of its clientele, whether they are accomplished professionals or families seeking a memorable vacation experience.

Pullman Kinshasa is dedicated to optimizing every moment of its guests’ time, ensuring that their

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stay is as enjoyable as possible. From their impeccable sense of design to their innovative approach to dining, modular meeting spaces, and cutting-edge technology, every aspect of the Pullman experience is meticulously curated to exceed expectations.

At Pullman Kinshasa Grand Hotel, guests are empowered to tailor their experience according to their individual needs, whether it’s a productive business meeting, a decadent gourmet coffee break, or a transformative plenary conference. With a steadfast commitment to pleasure and exceptional service, Pullman Kinshasa invites guests to immerse themselves in a world of unparalleled luxury and sophistication, where every moment is a celebration of refinement and indulgence.

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Provided by Pullman Kinshasa Grand Hotel

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NATHALIE ARON ADVENTURE & LUXURY TRAVEL CREATOR

@ voyagefox_

We recently had the pleasure of sitting down with Nathalie Aron, the creative mind behind VoyageFox (@voyagefox_), a captivating platform that seamlessly blends adventure and luxury travel experiences. Nathalie’s journey into the world of travel began as a hobby during her university days, and it has since blossomed into a passion she shares with the world through social media and her blog. Join us as we delve into Nathalie’s inspirations, favourite destinations, and insights into the evolving landscape of travel.

Can you share with us the story behind your passion for adventure and luxury travel?

“traveling” and “tips.” In Germany, we associate a fox as a clever animal - so that’s how Voyagefox was born :)

It all started as a hobby when my husband and I began traveling just for fun while we were still at university. He always had this passion for collecting flight miles and hotel points, so thanks to that, we were able to travel to amazing places like Bora Bora or Hawaii even when we were students.

Over time, I truly fell in love with it and started to share our travels on social media and my blog.

What has been the most memorable adventure you’ve embarked on so far?

Your platform’s name, VoyageFox, is truly distinctive and memorable.

Could you share the inspiration behind choosing this name and the journey that led you to it?

The name Voyagefox came to my mind suddenly while I was lying in bed. I wanted a name that includes

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That’s hard to say - every trip and destination offers a different highlight which makes it memorable. But one trip that always comes to my mind is our 3-week road trip through Peru. The country has so many landscapes to offer, and adventures await around every corner!

What is your favourite part of your job?

My favourite part about being a travel content creator is the connection with people from all around the world and seeing how they live and what their culture is. Of course, it’s also incredible

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to visit places and hotels that I once was only able to dream about. I truly have to pinch myself from time to time.

Could you tell us about a particularly luxurious hotel experience that left a lasting impression on you?

We are truly in love with Six Senses Properties as they have created the perfect concept that combines exceptional luxury with sustainability. Their properties always leave me in awe!

What advice would you give to travellers looking to elevate their experiences while staying at business or conference hotels?

I would suggest leaving the hotel from time to time during a stay at a business hotel to explore the surroundings. Maybe there is a hidden gem, a great local restaurant, a special event, or even a great sightseeing spot nearby that can elevate the stay and combine business with leisure.

How do you think the travel industry will evolve in terms of catering to both business and leisure travellers?

I think many hotels will try to develop into places where Nathalie Aron - voyagefox

both business and leisure travelers can find an ideal place to stay. This could include spa areas or cozy bars where business travelers could relax after a day at work. Also, co-working places, special offers, and packages that include leisure experiences for business travelers could be an interesting possibility.

What are the 3 travel destinations on your bucket list?

I really would love to visit Namibia, New Zealand, and the small, lesser-known islands of Indonesia.

Finally, what exciting destinations or hotel experiences can we expect to see you explore in the near future?

We already have many exciting trips planned for this year, and I’m sure that many last-minute trips will come up as well - most of our travels are usually pretty spontaneous. But some bucket list destinations and hotels in Africa and Southeast Asia are definitely on the list!

Nathalie Aron - voyagefox

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IN THE NEXT

EDITION...

RESORTS REDEFINED

I

n our next edition we embark on a journey of unparalleled opulence as we unveil the epitome of luxury resorts.

From secluded island paradises to lavish retreats, immerse yourself in the world’s most exclusive resorts where indulgence knows no bounds.

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TO OUR COLLABORATORS

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