Your life at
Hamilton House
A very warm welcome p. 3 p. 4 p. 5 p. 6 p. 7 p. 8 p. 9 p. 10 p. 11 p. 12 p. 13 p. 14 p. 15
Hello from Daisy The Essentials Get Connected Safety, Support & Facilities Welcome to Brighton Your ‘How To’ Guide Good to Know Discover Brighton Your Local Guide Life at Luna Policies & Community Standards Luna Partners Living Lighter at Luna
Hamilton House
2
A word from your Residence Manager, Daisy
Hi everyone, I’d like to give you all a very warm welcome to Luna Hamilton House! We’re really excited to have you with us this year and can’t wait to see the community come together. Moving into student accommodation is such a big step, and our team is here to make sure you feel at home from day one. If you need anything, whether it’s help settling in, advice on the local area, or support with your tenancy, please don’t hesitate to reach out. You’ll soon get to know your fellow students, and we’ll be hosting events and activities throughout the year to help you settle in and make new friends. Keep an eye on your emails and the StuRents portal for updates. Once again, welcome to Luna, we’re looking forward to a great year ahead with you. See you soon! Daisy & Team Hamilton House
Hamilton House
3
Here are the key details you’ll want to keep handy as you settle into life at Luna.
YOUR NEW ADDRESS Hamilton House – Luna Students 52–53 Old Steine Brighton BN1 1NH Make sure you include your studio number and full name clearly at the top of your address so your mail gets to you without delay.
MAIL & PARCELS Letters: Will be delivered straight to your post box, located in the reception area. Parcels: If you’re out and it’s within office opening hours, a member of the team will sign for them and you can collect them within office hours. If it doesn’t need a signature and it fits, we’ll pop it straight into your post box.
OFFICE HOURS
CONTACT DETAILS Tel: 0330 808 2049 Email: hamiltonhouse@thisisluna.co.uk
THE ESSENTIALS
OUT OF HOURS If you’re locked out or there’s an emergency outside office hours, our out of hours support is here to help. Call 01273 916 888. Save these numbers in your phone now, you’ll thank yourself later.
WIFI We know getting online is a top priority. Don’t worry - we’ve made it easy. All the details on how to get connected are on the next page.
ACCESSIBILITY If you’d like any of our property information in a different format or language, just let the Luna team know, we’re here to help.
Daisy is on site Monday to Friday, 10:00am – 4:00pm (closed on bank holidays).
Hamilton House
4
GET CONNECTED CONNECT TO OUR WIFI
WIFI CALLING
Now that you’re moved in and getting comfy in your new home, let’s get you online. You’ll need to fill in your inventory too (we’ll use it as a reference when you move out), but first things first - WiFi!
Struggling to get a 4G or 5G signal indoors? Switch on WiFi Calling on your smartphone. It lets you make calls and send texts over the building’s WiFi, so you’ll always be connected.
LOGGING ON Connecting is simple: • Switch on WiFi on your device and connect to ASK4 Wireless.
THE DETAILS Speed: up to 250 Mbps Connect: up to 6 devices at once Support: If you’re having any issues, contact ASK4 directly: 0114 303 3232
• Open a browser - you’ll be taken straight to the ASK4 sign-up page. • Register using your email address and follow the step-by-step guide.
support@ask4.com And of course, if you get stuck or just want someone to walk you through it, pop down to reception - we’re always happy to help.
Once you’re signed up, you’re good to go. Want faster speeds or extra kit? You can choose upgrades during registration. Your login works everywhere in the building including common areas. Just select ASK4 and log in with your details.
Hamilton House
5
SAFETY, SUPPORT & FACILITIES
damage or call-out charges will be billed to the resident(s) responsible - costs can reach up to £2500. You are also responsible for your guests’ actions in the building.
FIRE ALARM
HEALTH & WELLBEING
If the fire alarm sounds, please:
If you injure yourself or feel unwell, let the team know we are always here to help. Please don’t suffer in silence.
• Stay put in your flat with the door shut, unless there’s smoke or fire inside. • Keep calm and wait for the fire service or Luna team to give instructions. • Definitely don’t use the lifts.
WEEKLY TEST Every Tuesday at 11:00AM. This is the only time you don’t need to evacuate, unless the alarm continues. If you hear the alarm in the corridor but not inside your room, let the team know straight away. Please never tamper with fire safety equipment, this is a criminal offence. This includes your smoke detector within your bedrooms. It puts everyone at risk. Any
• Register with the NHS and a local GP practice as soon as possible so you are set up before you need medical advice. You can find local GP surgeries here: www.nhs. uk/service-search/find-a-gp • For non-emergency medical advice, call NHS 111 or visit 111.nhs.uk • For emergencies, always dial 999 Life can sometimes feel overwhelming, whether it’s study pressure, living away from home or personal challenges. If you are struggling with your wellbeing or mental health, please speak to us. We will listen and connect you with the right support. We are also proud to be part of the Behind Every Door campaign. You’ll find a QR code on the back of your room door which links directly to trusted support resources, available whenever you need them.
Hamilton House
FIRST AID First aid is available on site - just ask a member of the team if you need help.
ROOM KEYS You’ll be given a fob when you move in, this is your key to the building and to your studio, so please keep it safe. Your studio door is programmed to lock automatically behind you when you leave, so always make sure you have your fob with you. If the light on your door lock flashes amber or red (instead of green), let the team know straight away - it usually means the battery pack needs replacing, and if it’s not fixed you could get locked out. If you do get locked out: During office hours: pop down to reception and we’ll help you back in. Out of hours: call the emergency number and a member of the team will come to assist.
6
WELCOME TO BRIGHTON We’re so glad you’re here
Did you know?
Make it your own
Whether you’ve travelled from across the country or across the world, welcome to your new home.
• The Old Steine was once used by Brighton’s fishermen to dry their nets.
There’s no single way to experience Brighton.
• Brighton became famous as a seaside destination more than 200 years ago.
You might discover your favourite study spot in a tucked-away café, spend evenings watching the sunset on the beach, join a local sports club or simply enjoy getting lost among the streets of The Lanes.
Brighton is a city known for doing things a little differently. Creative, independent and welcoming, it’s a place where students quickly find their feet and make it their own. From early morning walks along the seafront to late-night study sessions in cafés, weekends exploring The Lanes and afternoons relaxing on the beach, you’ll soon find your own favourite corners of the city.
• Brighton is home to one of the UK’s largest student populations. • Brighton hosts hundreds of cultural events, gigs and festivals each year. • The city is famous for its independent coffee shops, restaurants and creative businesses.
Whatever your version of Brighton looks like, we hope Hamilton House helps you make the most of it. Welcome to the city. Welcome to the community. Welcome home!
Hamilton House sits right at the heart of it all, making it easy to experience everything Brighton has to offer.
Hamilton House
7
YOUR ‘HOW TO’ GUIDE ELECTRIC HOBS • Turn on the power switch on the wall • Use the knob to adjust the heat Remember: • Never leave the hob unattended while in use • Don’t lean over the hob or leave tea towels or items on top • Always wipe down after use. Leftover food on the hob will keep heating up and may smoke. This is one of the most common causes of fire alarms!
OVEN • Choose your setting (grill, hot air, top heat, etc) • Select the temperature • Set the cooking time & the oven will heat automatically
MICROWAVE-COMBI OVEN • • • •
Choose the power level Turn the time knob to set the duration Gently close the door Press ‘Start’
Hamilton House
Remember: • DON’T put metal, foil or containers with metal decoration inside • DON’T cover the ventilation slots • DO clean it regularly • DO remove packaging from ready meals as per instructions
BATHROOM & HOT WATER • Showers have a temperature dial so you can control how hot or cold you’d like your shower • If your shower drain blocks, please clear hair or debris from the tray. The team can help if needed, but cleaning charges may apply.
HEATING Each studio comes with its own heater fitted with a thermostatic radiator valve, so you can control the temperature to suit you. If you’re unsure how to use it, just ask the team and we’ll happily show you. Please don’t hang clothes on the heater or cover it in any way. It’s a fire risk.
8
GOOD TO KNOW
always check your door is locked behind you. Regular cleaning is carried out in communal and high footfall areas, but your room is your own responsibility. Please keep it tidy and use the bins provided to avoid charges and fire risks.
We can’t take responsibility for items left unattended in common areas, so keep your valuables safe and your space secure.
ELECTRICAL SAFETY
ENERGY & UTILITIES Your rent covers all the essentials - gas, electricity, water and unlimited WiFi - under our fair usage policy.
RUBBISH & RECYCLING
Your safety is our priority when it comes to electrical equipment. Only use UK-fused plugs and appliances that meet UK safety standards. International plugs without fuses (often found on overseas devices) can be
Keeping the building clean and safe is a shared responsibility.
dangerous and may cause fire or electric shock. These are not permitted in the building.
• Always bag and tie your rubbish before taking it to the designated bin store at the side of the building (we’ll show you where this is when you move in). • Please break down cardboard boxes before placing them in the bins • All rubbish must go into the bins provided. Items left in hallways, stairwells, or common areas are a fire safety hazard and may result in charges for removal.
If you’re unsure about an appliance, bring it to reception and the team will be happy to check it for you.
LAUNDRY On the first floor you’ll find our laundry room powered by Circuit laundry. It’s cashless laundry, so simply download the app to get washing your stuff. All the details can be found in the laundry room.
Bin colours and what goes where: • Yellow lidded bins – recyclable items (paper, cardboard, plastics) • Black or green lidded bins – general mixed waste
One thing not included is your TV licence, which you’ll need to arrange yourself if you plan to watch or stream live TV or BBC iPlayer.
Do not overload sockets or use multiple extension leads. Never leave electrical items (such as hair straighteners) switched on and unattended.
BUILDING SAFETY For everyone’s peace of mind, please make sure your windows are closed when you leave your room and
Hamilton House
9
DISCOVER BRIGHTON
BRIGHTON BEACH
THE LANES
NORTH LAINE
Just moments from Hamilton House
Independent shops, cafés and restaurants
Vintage stores, street art and Brighton’s creative quarter
ROYAL PAVILION
BRIGHTON PALACE PIER
BRIGHTON MARINA
One of the city’s most famous landmarks
An iconic attraction with rides, food, arcade games and seafront views
Chic shopping hub with fashion boutiques, galleries and craft shops
Hamilton House
10
YOUR LOCAL GUIDE GROCERY SHOPPING
COFFEE & STUDY SPOTS
SOMETHING DIFFERENT
Sainsbury’s Local (4 min walk) Old Steine
Trading Post (5 min walk) Ship Street
Morrison’s (7 min walk) James’s Street
Redroaster (6 min walk) New Road
FOOD HALL Shelter Hall (8 min walk) Kings Road Arches
M&S Foodhall (10 min walk) Churchill Square
Pelicano (13 min walk) Sydney Street
Waitrose (15 min walk) Western Road
Flour Pot Bakery (12 min walk) The Beach
SEA LANES Bison Beach Bar (15 min walk) Madeira Drive
INTERNATIONAL FOODS
BARS & PUBS
GYMS & FITNESS
Mellat Supermarket (6 min walk) St James’s Street
The Hope & Ruin (11 min walk) Queen’s Road
The Gym Group Brighton (7 min walk) Madeira Drive
Asiamart (10 min walk) Queen’s Road
North Laine Brewhouse (12 min walk) Gloucester Place
Reformer Collective (1 min walk) Old Steine
Hobgoblin (15 min walk) York Place
Luna Hut Saunas Varying locations
Hamilton House
COCKTAILS Rumour Has It (5 min walk) Dukes Lane
11
LIFE AT LUNA
EVENTS
HOW IT WORKS
At Luna, it’s not just about where you live, it’s about who you live with. Your residence team put together a calendar of events designed to help you settle in, meet your neighbours and be part of the community.
Sign up with your residence team to become a Luna Content Creator. • Create content that captures life at Luna - this could be your room set-up, community events, your favourite study spot, or a reel of your day in the city. • Share your content with us. If we use it on our social channels, you’ll earn vouchers as a thankyou
From welcome mixers and movie nights, to wellbeing sessions, breakfast clubs, pop-up plant shops, CV workshops and fitness classes - there’s always something going on. Want to stay in the loop? Keep an eye out for posters in reception, lifts and common areas, and follow us on social media for the latest updates. We’re planning a brilliant mix of events across the year, so bring your flatmates, save the dates and get involved.
BECOME A LUNA CONTENT CREATOR Love taking photos, making TikToks or sharing your uni life online? We want you on our Content Creator team. The Luna Content Creator programme gives you the chance to show off your student life, your room, your building and your city, and get rewarded for it.
Hamilton House
REWARDS Every time your content is featured, you’ll receive vouchers from top brands like: • • • •
HungryPanda Amazon ASOS Selfridges and more
WHY GET INVOLVED? Build your portfolio and boost your CV. Share your creativity with a wide audience. Get rewarded for doing what you already love! Email enquiries@thisisluna.co.uk or DM us on Instagram or TikTok to apply.
12
POLICIES & COMMUNITY STANDARDS DIVERSITY & RESPECT
COMPLAINTS
Luna is proud to be home to people from all over the world, with different backgrounds, cultures and experiences. We value diversity and ask all residents to be respectful, kind and inclusive. Everyone has the right to feel safe and supported, and it’s up to all of us to help create that atmosphere.
We want you to feel comfortable raising any concerns. If something’s not right, please contact your residence manager first - we’ll do our best to resolve it quickly.
These principles are part of your licence agreement, and they guide how we live together as the Luna community.
RESPECT FOR OTHERS First and foremost, every resident has the right to study and rest. Please respect this by keeping noise at a reasonable level at all times. Courtesy hours: 24 hours a day in all hallways, rooms and lounges (noise should be kept within reason). Quiet hours: Sunday–Thursday: 10pm–8am Friday–Saturday: 11pm–8am
The full complaints procedure is available on our website, or just ask the team and we’ll share it with you.
PAYMENTS All your account details, including charges, payments and any outstanding balances, can be found on your online portal. Simply log in and select “Account” at the top of the screen.
ALCOHOL & SUBSTANCES Alcohol can be consumed in designated common areas, as long as it’s within the law and does not disturb others. The use, storage or distribution of illegal substances is strictly prohibited. Any breach will be referred to the authorities and may result in termination of your licence agreement.
GUESTS & VISITORS Guests are welcome, but you’re responsible for their behaviour while they’re in the building. Guests must always be accompanied by a resident and checked in at reception during office hours. Daytime guests are unlimited, but overnight guests are limited to one per resident per night. The same overnight guest cannot stay for more than three consecutive nights. We reserve the right to charge for any damage caused by guests.
SMOKING Smoking is not permitted anywhere inside the building. Any costs for cleaning or redecorating due to smoking will be charged to the resident. Alcohol can be consumed in designated common areas, as long as it’s within the law and does not disturb others.
During quiet hours, noise should not be heard outside your room, including from lounges or hallways.
CHECKING OUT We’ll be sad to see you go. Check-out is by 10am on the date stated in your licence agreement. Closer to your departure date, we’ll share a step-by-step check-out guide so you know exactly what to do. Please make sure you take all personal belongings with you. Anything left behind will be treated as abandoned and disposed of at your expense.
Hamilton House
13
LUNA PARTNERS ACTIVATE YOUR FREE CONTENTS INSURANCE Your rent at Luna includes free contents insurance - but you’ll need to activate it as soon as possible and for it to kick in. Our insurance partner is now called Howden for Students (previously My Endsleigh). Apple Store: Download here Google Play: Download here
MISSING ANYTHING? OR NOT YET ARRIVED AND WANT TO PACK LIGHT? Order your bedding, kitchen bits, and bathroom essentials from our friends at UniKitOut and have it all delivered straight to your room before you arrive. No lugging duvets on the train, no last-minute IKEA runs. There’s still time to get your prearrival delivery sorted - just don’t forget to use code LUNA10 for 10% off!
Want extra cover for laptops, phones or bikes? You can upgrade your policy at any time through the app. Register for Howden Contents Insurance here.
Hamilton House
14
Living Lighter at Luna At Luna, we care about more than just providing a place to live. We’re passionate about creating communities that have a positive impact - on each other and on the planet. Your rent covers your utilities under our fair usage policy, but we all have a part to play in being mindful of how much energy and water we use. Small changes add up quickly when hundreds of people live under one roof. By making smart choices, you’re helping to reduce our environmental footprint and keep costs fair for everyone in the Luna community. If every resident makes small changes, the impact is huge: lower carbon emissions, less waste and a community that takes pride in looking after the place we call home.
If you’re unsure how anything works or something doesn’t seem right, please speak to your Luna residence team.
IN YOUR ROOM • Switch it off – Turn off lights when you leave the room and unplug chargers or appliances when you’re not using them • Use your heater wisely – Don’t leave it running all day. A lower setting for longer is more efficient than blasting it on high. • Layer up – Sometimes a jumper or blanket is all you need instead of cranking up the heat.
IN THE KITCHEN
• Shorter showers – Try to keep showers to five minutes. It saves litres of water and cuts down on heating energy.
AROUND THE BUILDING • Close windows when you leave – It keeps the heat in and reduces energy waste • Recycle right – Use the correct bins for recycling, food waste and general waste. • Lift or stairs? – If you’re only going up a floor or two, take the stairs. It saves energy and keeps you moving.
• Boil what you need – Only fill the kettle with the water you’ll use. • Cook smart – Use lids on pans to speed up cooking, and try batch cooking to make the most of oven heat. • Keep it clear – Don’t block the fridge or freezer with warm items or leave the door open for too long — it uses extra energy to cool down again.
LAUNDRY & SHOWERS • Full loads only – Wait until you have a full load before using the washer/dryer. It saves energy, water and money. • Cooler washes – Most clothes are fine on a 30°C wash — it’s gentler on your clothes and the planet.
Hamilton House
15
HAMILTON HOUSE
We’re always happy to help.
We’re glad you’re here.
hamiltonhouse@thisisluna.co.uk +44 330 808 2049 Hamilton House - Luna Students, 52 - 52 Old Steine, Brighton, BN1 1NH www.thisisluna.co.uk