LUNA GRAYSTACKS YOUR LIFE AT
WELCOME TO GRAYSTACKS
A word from your Residence Manager, Tam
Hi everyone,
I’d like to give you all a very warm welcome to Luna Graystacks! We’re really excited to have you with us this year and can’t wait to see the community come together.
Moving into student accommodation is such a big step, and our team is here to make sure you feel at home from day one. If you need anything, whether it’s help settling in, advice on the local area, or support with your tenancy, please don’t hesitate to reach out.
You’ll soon get to know your fellow students, and we’ll be hosting events and activities throughout the year to help you settle in and make new friends. Keep an eye on your emails and the Concurrent portal for updates.
Once again, welcome to Luna, we’re looking forward to a great year ahead with you.
See you soon!
Tam & Team Graystacks
Here are the key details you’ll want to keep handy as you settle into life at Luna.
YOUR NEW ADDRESS
Graystacks – Luna Students 171 Castle Blvd, Nottingham, NG7 1GY
Make sure you include your house number and full name clearly at the top of your address so your mail gets to you without delay.
MAIL & PARCELS
As you’ve got your own front door, all letters will go through your letterbox & your parcels will be left according to the instructions you leave your courier.
OFFICE HOURS
Opening hours are from Monday to Friday, 9:00am–5:00pm (closed on bank holidays)
CONTACT DETAILS
Tel: 0330 808 2049
Email: graystacks@thisisluna.co.uk
THE ESSENTIALS
OUT OF HOURS
If you’re locked out or have an urgent out-of-hours issue, call us on +44330 808 2049 and select the relevant option to be connected to a Resident Co-ordinator.
Save both numbers in your phone now you’ll thank yourself later.
WIFI
We know getting online is a top priority. Don’t worry - we’ve made it easy. All the details on how to get connected are on the next page.
ACCESSIBILITY
If you’d like any of our property information in a different format or language, just let the Luna team know, we’re here to help.
GET CONNECTED
GET CONNECTED TO OUR WIFI
Now that you’re moved in and getting comfy in your new home, let’s get you online. You’ll need to fill in your inventory too (we’ll use it as a reference when you move out), but first things first - WiFi!
LOGGING ON
Connecting is simple:
• Switch on WiFi on your device and connect to ASK4 Wireless.
• Open a browser - you’ll be taken straight to the ASK4 sign-up page.
• Register using your email address and follow the step-by-step guide.
Once you’re signed up, you’re good to go. Want faster speeds or extra kit? You can choose upgrades during registration.
Your login works everywhere in the building - including common areas. Just select ASK4 and log in with your details.
WIFI CALLING
Struggling to get a 4G or 5G signal indoors? Switch on WiFi Calling on your smartphone. It lets you make calls and send texts over the building’s WiFi, so you’ll always be connected.
THE DETAILS
Speed: up to 250 Mbps
Connect: up to 6 devices at once
Support: If you’re having any issues, contact ASK4 directly:
0114 303 3232 support@ask4.com
And of course, if you get stuck or just want someone to walk you through it, pop down to reception in townhouse 3 - we’re always happy to help.
SAFETY, SUPPORT & FACILITIES
FIRE ALARM
If the fire alarm sounds, please:
• Stay put in your flat with the door shut, unless there’s smoke or fire inside.
• Keep calm and wait for the fire service or Luna team to give instructions.
• Definitely don’t use the lift in townhouse 3.
WEEKLY TEST
Every Tuesday at 11:00AM.
This is the only time you don’t need to evacuate, unless the alarm continues. If you hear the alarm in the corridor but not inside your room, let the team know straight away.
Please never tamper with fire safety equipment, this is a criminal offence. This includes your smoke detector within your bedrooms. It puts everyone at risk. Any damage or call-out charges will be billed to the resident(s) responsible - costs can reach up to £2500. You are also responsible for your guests’ actions in the building.
HEALTH & WELLBEING
If you injure yourself or feel unwell, let the team know - we are always here to help. Please don’t suffer in silence.
• Register with the NHS and a local GP
practice as soon as possible so you are set up before you need medical advice. You can find local GP surgeries here: www.nhs.uk/ service-search/find-a-gp
• For non-emergency medical advice, call NHS 111 or visit 111.nhs.uk
• For emergencies, always dial 999
Life can sometimes feel overwhelming, whether it’s study pressure, living away from home or personal challenges. If you are struggling with your wellbeing or mental health, please speak to us. We will listen and connect you with the right support.
We are also proud to be part of the Behind Every Door campaign. You’ll find a QR code on the back of your room door which links directly to trusted support resources, available whenever you need them.
FIRST AID
First aid is available on site - just ask a member of the team if you need help.
ROOM KEYS
You’ll be given a fob or key card when you move in, this is your key your townhouse and room, so please keep it safe.
If you get locked out:
During office hours: pop down to reception in townhouse 3 and we’ll help you back in.
Out of hours: call the emergency number and a resident coordinator will come to assist.
HOW TO USE EVERYTHING
ELECTRIC HOBS
• Turn on the power switch on the wall
• Use the knob to adjust the heat.
Remember:
• Never leave the hob unattended while in use.
• Don’t lean over the hob or leave tea towels or items on top.
• Always wipe down after use - leftover food on the hob will keep heating up and may smoke, this is one of the most common causes of fire alarms.
OVEN
• Choose your setting (grill, hot air, top heat, etc).
• Select the temperature.
• Set the cooking time.
• The oven will heat automatically
MICROWAVE
• Choose the power level.
• Turn the time knob to set how long you need.
• Close the door gently.
• Press Start.
Microwave do’s and don’ts:
• Don’t put metal, foil or containers with metal decoration inside.
• Don’t cover the ventilation slots.
• Do clean it regularly.
• Do remove packaging from ready meals as per instructions.
BATHROOM & HOT WATER
• Showers have a temperature dial so you can control how hot or cold you’d like your shower
• If your shower drain blocks, please clear hair or debris from the tray. The team can help if needed, but cleaning charges may apply.
HEATING
• Each room comes with its own heater fitted with a thermostatic radiator valve, so you can control the temperature to suit you. If you’re unsure how to use it, just ask the team and we’ll happily show you.
Please don’t hang clothes on the heater or cover it in any way. It’s a fire risk.
GOOD TO KNOW
RUBBISH & RECYCLING
Keeping your house clean and safe is a shared responsibility.
• Always bag and tie your rubbish before taking it to the bins outside houses 1, 7 or 14.
• Please break down cardboard boxes before placing them in the bins
• All rubbish must go into the bins provided. Items left in hallways, stairwells, or common areas are a fire safety hazard and may result in charges for removal.
Weekly cleaning is carried out in communal and high footfall areas, but your room is your own responsibility. Please keep it tidy and use the bins provided to avoid charges and fire risks.
ELECTRICAL SAFETY
Your safety is our priority when it comes to electrical equipment. Only use UK-fused plugs and appliances that meet UK safety standards.
International plugs without fuses (often found on overseas devices) can be dangerous and may cause fire or electric shock. These are not permitted in the building.
If you’re unsure about an appliance, bring it to reception in townhouse 3 and the team will be happy to check it for you.
Do not overload sockets or use multiple extension leads.
Never leave electrical items (such as hair straighteners) switched on and unattended.
BUILDING SAFETY
For everyone’s peace of mind, please make sure your windows are closed when you leave your room and always check your door is locked behind you.
We can’t take responsibility for items left unattended in common areas, so keep your valuables safe and your space secure.
ENERGY & UTILITIES
Your rent covers all the essentials - gas, electricity, water and unlimited WiFiunder our fair usage policy.
One thing not included is your TV licence for personal devices, which you’ll need to arrange yourself if you plan to watch or stream live TV or BBC iPlayer not on the shared TV in the kitchen/lounge.
Life at Luna
EVENTS
At Luna, it’s not just about where you live, it’s about who you live with. Your residence team put together a calendar of events designed to help you settle in, meet your neighbours and be part of the community.
From welcome mixers and movie nights, to wellbeing sessions, breakfast clubs, popup plant shops, CV workshops and fitness classes - there’s always something going on.
Want to stay in the loop? Keep an eye out for posters in reception, lifts and common areas, and follow us on social media for the latest updates.
We’re planning a brilliant mix of events across the year, so bring your flatmates, save the dates and get involved.
BECOME A LUNA CONTENT CREATOR
Love taking photos, making TikToks or sharing your uni life online? We want you on our Content Creator team.
The Luna Content Creator programme gives you the chance to show off your student life, your room, your building and your city, and get rewarded for it.
HOW IT WORKS
Sign up with your residence team to become a Luna Content Creator.
• Create content that captures life at Luna - this could be your room set-up, community events, your favourite study spot, or a reel of your day in the city.
• Share your content with us. If we use it on our social channels, you’ll earn vouchers as a thank-you
REWARDS
• Every time your content is featured, you’ll receive vouchers from top brands like:
• HungryPanda
• Amazon
• ASOS
• Selfridges …and more.
WHY GET INVOLVED?
Build your portfolio and boost your CV. Share your creativity with a wide audience. Get rewarded for doing what you already love! How to join
Email enquiries@lunastudents.co.uk or DM us on Instagram or TikTok to apply.
POLICIES & COMMUNITY STANDARDS
DIVERSITY & RESPECT
Luna is proud to be home to people from all over the world, with different backgrounds, cultures and experiences. We value diversity and ask all residents to be respectful, kind and inclusive. Everyone has the right to feel safe and supported, and it’s up to all of us to help create that atmosphere.
These principles are part of your licence agreement, and they guide how we live together as the Luna community.
RESPECT FOR OTHERS
First and foremost, every resident has the right to study and rest. Please respect this by keeping noise at a reasonable level at all times.
Courtesy hours: 24 hours a day in all hallways, rooms and lounges (noise should be kept within reason).
Quiet hours: Sunday–Thursday: 10pm–8am Friday–Saturday: 11pm–8am
During quiet hours, noise should not be heard outside your room, including from lounges or hallways.
COMPLAINTS
We want you to feel comfortable raising any concerns. If something’s not right, please contact your residence manager first - we’ll do our best to resolve it quickly.
The full complaints procedure is available on our website, or just ask the team and we’ll share it with you.
PAYMENTS
All your account details, including charges, payments and any outstanding balances, can be found on your online portal. Simply log in and select “Account” at the top of the screen.
SMOKING
Smoking is not permitted anywhere inside the building. Any costs for cleaning or redecorating due to smoking will be charged to the resident.
POLICIES & COMMUNITY STANDARDS
ALCOHOL & SUBSTANCES
Alcohol can be consumed in designated common areas, as long as it’s within the law and does not disturb others.
The use, storage or distribution of illegal substances is strictly prohibited. Any breach will be referred to the authorities and may result in termination of your licence agreement.
GUESTS & VISITORS
Guests are welcome, but you’re responsible for their behaviour while they’re in the building. Guests must always be accompanied by a resident and checked in at reception during office hours.
Daytime guests are unlimited, but overnight guests are limited to one per resident per night.
The same overnight guest cannot stay for more than three consecutive nights.
We reserve the right to charge for any damage caused by guests.
CHECKING OUT
We’ll be sad to see you go. Check-out is by 10am on the date stated in your licence agreement.
Please make sure you take all personal belongings with you. Anything left behind will be treated as abandoned and disposed of at your expense.
Closer to your departure date, we’ll share a step-by-step check-out guide so you know exactly what to do.
LUNA PARTNERS
ACTIVATE YOUR FREE CONTENTS INSURANCE
Your rent at Luna includes free contents insurance - but you’ll need to activate it as soon as possible and for it to kick in.
Our insurance partner is now called Howden for Students (previously My Endsleigh).
Apple Store: Download here
Google Play: Download here
Want extra cover for laptops, phones or bikes? You can upgrade your policy at any time through the app.
Register for Howden Contents Insurance here.
MISSING ANYTHING? OR NOT YET ARRIVED AND WANT TO PACK LIGHT?
Order your bedding, kitchen bits, and bathroom essentials from our friends at UniKitOut and have it all delivered straight to your room before you arrive. No lugging duvets on the train, no last-minute IKEA runs.
There’s still time to get your prearrival delivery sorted - just don’t forget to use code LUNA10 for 10% off!
Living Lighter at Luna
At Luna, we care about more than just providing a place to live. We’re passionate about creating communities that have a positive impact - on each other and on the planet.
Your rent covers your utilities under our fair usage policy, but we all have a part to play in being mindful of how much energy and water we use. Small changes add up quickly when hundreds of people live under one roof. By making smart choices, you’re helping to reduce our environmental footprint and keep costs fair for everyone in the Luna community.
If every resident makes small changes, the impact is huge: lower carbon emissions, less waste and a community that takes pride in looking after the place we call home.
IN YOUR ROOM
• Switch it off – Turn off lights when you leave the room and unplug chargers or appliances when you’re not using them
• Use your heater wisely – Don’t leave it running all day. A lower setting for longer is more efficient than blasting it on high.
• Layer up – Sometimes a jumper or blanket is all you need instead of cranking up the heat.
IN THE KITCHEN
• Boil what you need – Only fill the kettle with the water you’ll use.
• Cook smart – Use lids on pans to speed up cooking, and try batch cooking to make the most of oven heat.
• Keep it clear – Don’t block the fridge or freezer with warm items or leave the door open for too long — it uses extra energy to cool down again.
LAUNDRY & SHOWERS
• Full loads only – Wait until you have a full load before using the washer/dryer. It saves energy, water and money.
• Cooler washes – Most clothes are fine on a 30°C wash — it’s gentler on your clothes and the planet.
• Shorter showers – Try to keep showers to five minutes. It saves litres of water and cuts down on heating energy.
AROUND THE BUILDING
• Close windows when you leave – It keeps the heat in and reduces energy waste
• Recycle right – Use the correct bins for recycling, food waste and general waste.
• Lift or stairs? – If you’re only going up a floor or two, take the stairs. It saves energy and keeps you moving.
If you’re unsure how anything works or something doesn’t seem right, please speak to your Luna residence team.