Lucy Lees
Leeslucy17@gmail.com | 07496 299844
EDUCATION
2021 - 2024 Manchester School of Architecture
Bachelors ofArchitecture: First Class Honours
2016 - 2021 Shrewsbury School
2021 -A-Levels/PreU: Religious Studies (A*), Art and Design: FineArt (A), Cambridge Pre-U Art and Design (Distinction One [D1])
2020 - EPQ: ‘Is it more environmentally beneficial to retrofit or rebuild’(A)
2019 - 10x GCSEs: 1x Grade 9, 3x Grade 8, 4x Grade 7, 1x Grade A, 1x Grade B
EMPLOYMENT & INTERNSHIP HISTORY
Jun- Sep 2023 Cooper Green Pooks - Estate Agents Shrewsbury
10 Weeks paid Internship
• Efficiently handled 50+ inbound and outbound calls per day from potential tenants, landlords, and property inquiries, providing essential information and guidance.
• Resolved client inquiries and concerns promptly and professionally, demonstrating strong problemsolving and communication skills.
• Conducted follow-up calls to gather feedback from tenants and landlords, fostering positive relationships and enhancing customer satisfaction.
• Handled numerous client viewings on a range of properties
• Actively contributed to team meetings and training sessions, sharing insights and best practices to improve overall efficiency and customer service.
• Supported the lettings team with administrative tasks, including data entry, file management, and document preparation, streamlining office operations.
1 Week of unpaid Work Experience
• Valuable insight into the industry, rolling between departments such as Residential and Commercial Lettings & Sales, property management, block management & property development, shadowing staff and observing the various stages of property transactions.
• Developed an understanding of the legal and regulatory aspects of real estate, including contracts, disclosures, and property laws.
• Gained hands-on experience in property management, including overseeing maintenance requests, tenant inquiries, and lease agreements.
Jul 2024 - My attitude, enthusiasm and contribution to the office atmosphere during the previous summer led to the offer of a second paid summer internship at the same company starting in early July.
Jun- Aug 2021 & Jun- Sep 2022
The Boat House Pub & Restaurant, Shrewsbury Front of House Staff,
• Developed key customer service skills with a diverse range of clients.
• Enhanced problem-solving abilities through handling customer enquiries.
• Demonstrated a strong work ethic, adaptability and the ability to remain composed under pressure.
• Negotiated a pay rise which was granted in recognition of the fact that I was operating as a de facto supervisor
I was invited to spend a third summer working here in 2023, but elected to take the role with Cooper Green Pooks when it was offered
SKILLS
Software Proficiency
• Rhino
• AutoCAD
• Adobe Creative Suite
• Microsoft Office
• Hand Sketching
• Developing Proficiency in Revit
HOBIES, INTERESTS AND OTHER INFORMATION
Other Skills
• Public Speaking & Communication
• Teamwork & Leadership
• Design & Creativity
• Problem Solving
• Concept design
• Excellent Customer Service
2022 - 2024 University of Manchester 1st Team Lacrosse; Captain for the 23/24 Season
• Developed strong leadership and management skills through running practices, organizing the team, setting goals and mediating conflict.
• Collaborated with coaches and teammates to develop and execute game strategies leading to starting the new season as top of the league.
Jan- Mar 2023 Manchester Student Fight Night
• Participated in a two month training regime to compete in a charity boxing match with no prior experience demonstrating ability to adapt and learn a new skill whilst under pressure.
• Successfully competed in the Lightweight division, winning my fight and showcasing dedication to sportsmanship and physical fitness in front of an audience of over a thousand spectators.
Jan 2020 PEER Listening Qualification, Shrewsbury School
• Developed Strong active listening and communication skills, providing emotional support to peers
• Conducted group discussions on mental health topics to promote a healthy campus environment
• Successfully resolved conflicts and maintained confidentiality while building trust with fellow students.
2016 - 2021 School Prefect, 1st Team Lacrosse & Netball, U18 England Lacrosse Squad
• Energetic and positive in multiple areas of extra-curricular activity, contributing to house and school teams, and selection for the England U18 Lacrosse squad.
• Deputy Head of House and School Prefect.