IN SYNC: WFX App

In the Work from Anywhere (WFX) model as conceptualized by LTTS, employees are provided with a flexible work environment that allows them to work from their homes, “hometowns”, base locations and their designated workstations. The WFX App, recently launched by LTTS, is designed to plan a Smart Roster for employees and enable a safe working environment for all those who are returning to the workplace. The WFX App can help you streamline the daily workflow while providing managers a complete dashboard for defining the work process for their teams and optimizing and executing the workflow.

With just the click of a mouse, employees can assign WFX to themselves after discussion with respective Managers. Once the Plan is approved by the Reporting Manager, a monthly plan is then created and locked in the system. Any further amendments to this plan can be updated only by the designated Manager. The WFX Rostering landing page helps team leads with their monthly planning and tracking for reportees who are also kept in sync with the central database and in compliance with organizational guidelines.

The most important aspect of LTTS’ WFX ideology is balancing situations and making the best out of the current circumstances. In this context, we interviewed Uday Mohandas, Sales lead for Japan and Korea region, on how he leveraged the WFX situation to his advantage.

How has your experience been during this WFX phase? I have always felt that disruptions are good for new ideas and opportunities to evolve. This one is up there – though I faced initial hiccups but got hold of the situation eventually.

Can you elaborate on these challenges? There were two major challenges: • Customer Meetings - Japan is quite conservative when it comes to business. In particular, the customer meetings. It is typical in Japanese culture to have face-to-face meetings. Initially it was quite difficult to convince them for virtual meetings – both existing and new customers. • Operations were impacted initially owing to the pandemic and it was important to resume seamless delivery at the earliest

How did you address these challenges? Gaining Customer trust during Remote meetings – Proactive and pointed responses for all the customer queries went a long way in gaining customer confidence. New customers are key to our growth – Once clients were convinced for video conferencing, things started to roll. WFX ideology – We were able to explain the WFX benefits to the customer and acquired WFX approvals for our Engineers – LTTS’ robust security policies for data safety were key in securing the approvals.

How did LTTS help solve this challenge? • Being flexible to make amendments to suit the current situation specific to each client • Accommodated the health concerns of our engineers • Delivery readiness and flexibility in work modes • Excellent IT & infrastructure support in quickly facilitating WFX

Is there anything you’re doing differently in comparison to your peers? • Being available for any queries from the clients or their teams is always the key • When the situation demanded, I ensured physical presence at customer location • Anticipating international travel ban, preponed my meetings with Korean customers to assure them of efficient remote support

What are the key take-aways of your innovative methods? Readiness for video conferencing from clients has enabled me to reach out to different clients in a single day. This increased speed has helped drive more positive results.

One line which best describes your experience? Be Patient, be cheerful and stay committed!