Goodfellows - We're with you every step of the way

We’re with you every step of the way

Contents About us

3

Buying a property

4

Thinking about selling?

6

Letting a property?

8

Renting a property?

10

Need help with your Property Management?

12

Need help with the legal aspects of buying or selling?

14

Trying to find a mortgage or remortgage?

16

Interested to know how we’ll market your property?

18

Notes

19

About us Since we were first established in the 1990’s, Goodfellows has grown to be one of the most well-known and respected estate and letting agency brands in South West London and Surrey. Recognised not only for our familiar high street branches, and growing online presence, but for providing the very best in estate and letting agency services - as our many customers, past and present, will testify.

For more than 30 years we’ve been listening to what our customers want and need from their estate or letting agent, exploring how best we can respond to this and, importantly, keeping abreast of industry and technological developments so that what we do, and the way we do it, is sure to satisfy the wide-ranging, and often bespoke needs, of our clients.

Our friendly team of colleagues are passionate about providing the best customer service possible, combining their extensive knowledge of the local property market with regular training on regulation and new processes. It’s simply a great combination.

So whether you’re buying, selling, letting, renting - or interested in associated services to help you achieve your property goals - why not let one of our local teams assist you and join the long list of customers who are very pleased they did.

Goodfellows. We’re with you every step of the way.

“Professional and Experienced Estate agents. Stefan the manager was extremely helpful with our query and helped us with local info and seemed very knowledgeable. Highly recommended.” Romin Kumar

Buying a property?

We understand the concerns that can come when looking for a property to buy. Our experienced team can alleviate these and help you find somewhere that fits both your needs and your budget.

How we can help you buy As well as being a great place to look for your next home, our website features a range of helpful guides for buyers. You can also keep track of your property searches, viewing history and purchase progress on our secure My Move system.

You’ll also have the support of our in-branch local specialists to arrange viewings, provide ongoing advice and -

when you find your ideal property - to liaise with the other parties involved, so you don’t have to!

Our network of local branches also allows us to extend our support across South West London and Surrey – so wherever you’d like to buy in this area, we’re sure to be able to help you.

Visit our website to find out more: goodfellows.co.uk/buying

Buying a property? We’re with you every step of the way

“Staff are very friendly and accommodating, as a first time buyer the process was made much smoother by the professionalism of the staff here. Would recommend.”

Luke Derriman

Thinking about selling?

There’s so much to think about when selling a property. From deciding how much to sell it for, to finding the right buyer - not to mention handling all the legal aspects too! When it comes to selling your property, you’re in safe hands with Goodfellows.

How we can help you sell Drawing on the extensive knowledge of our local teams we’ll give you a fair, honest and professional market appraisal of your home.

Our aim is simply to get you the best price and the right buyer in the timescales that suit you best.

Marketing your property is key to this. Our approach ensures that you get maximum exposure for your property at both a local and national level through traditional

methods such as sales boards and press advertising as well as listing your property on the most popular online property platforms.

Once your buyer is found, the support doesn’t stop there. Your local Goodfellows will work closely with you, liaising with solicitors and other agents in the chain and keeping you up to date with the progress of your sale every step of the way.

Read our handy guides for sellers and book your FREE market valuation today: goodfellows.co.uk/selling

Selling a property? We’re with you every step of the way

“Goodfellows have been absolutely amazing throughout the process of selling my house. Right from the beginning when meeting Sam, she made me feel like a valued customer and nothing was a problem.” Sophie Harris

Letting a property?

Whether you are a professional landlord or you are letting out your own home for the first time, our skilled team of lettings experts are here to help you with a choice of service levels to suit your individual needs as a landlord.

How we can help you let a property We are proud of the wealth of knowledge and experience we can offer you as a landlord.

Whether you have a single property or a larger portfolio, we can help you keep things simple, with 3 levels of service: • Fully Managed – if you want the full support of an agent and either don’t have time or don’t want to deal with tenants’ maintenance requests. Our fully managed service provides complete peace of mind before, during and after the tenancy.

• Rent Collect - ensures you receive your rent each month, providing additional support if the tenant has any financial difficulties during the tenancy.

• Let Only - designed for the more experienced or hands-on landlord, our let only service helps find a suitable tenant and takes care of setting up the tenancy, before handing things back over to you.

We are accredited members of ARLA Propertymark, a regulatory organisation who set high standards for those working within the lettings industry. We abide by their strict code of conduct and provide our staff with regular updates on the ever changing property legislation, so you can be confident that you’re getting the best possible service and advice from a well-trained local team.

Take a look at our website to find out more: goodfellows.co.uk/landlord

Letting a property? We’re with you every step of the way

“Tracy and the team at Goodfellows have helped with me with rental lettings several times. They’ve always sourced and secured great tenants ... and provide us very professional and responsive support through every step of the lettings process.

Would highly recommend!“ Sarah Hartley

Renting a property?

Finding a rental property that meets your individual needs and budget can be a difficult and sometimes daunting process. Goodfellows can help you find your next home and make everything run smoothly - before, during and after the tenancy.

How we can help you rent a property Our teams nurture great relationships with our landlords and we attract a very high quality of property for tenants. So whether you’re looking for a luxury flat or a family home to rent, we’re sure to have a property to suit you.

We’ll notify you quickly of properties as they become available and advise what they, and the local area have to offer. We’ll arrange viewings, source references and guide you through the tenancy paperwork.

You can relax knowing your deposit will be safe in a government backed deposit protection scheme and - because we keep our landlords updated on regulation they need to follow - you can be assured that your home is safe and secure from the moment you move in.

Our network of local branches also allows us to extend our support across South West London and Surrey – so wherever you’d looking to rent in this area, we’re sure to be able to help you.

We can also help with other services including contents insurance and removal services if you need help when you move in.

To find out more visit: goodfellows.co.uk/renting

Renting a property? We’re with you every step of the way

“I would like to thank Gareth, the agent from the Goodfellows Mitcham office, for his warm and helpful attitude. He eagerly assisted with any issue or question I had and helped me prepare all relevant documents. Gareth made me feel calm and confident everything will be okay. Thank you!” Delyana Raykova

Need help with your Property Management?

Whether you are new to being a landlord, don’t have much time or live too far away, our dedicated team of local property experts can help look after almost any aspect of your rental property.

How we can help you to manage your rental property.

From the moment the property becomes available to let you’ll have a single point of contact with our team - as will your tenant - which helps keep things simple and increases the chance of a long and happy tenancy.

We arrange pre tenancy paperwork and safety checks, handle the inventory and any necessary repairs at the start and end of the tenancy and conduct regular property inspections.

We can also take care of maintenance issues as they arise using reliable, reputable and accredited contractors.

Resolving issues quickly prevents problems from escalating, often saving you money as a result. And it’s not just minor repairs – we’ve managed all sorts of projects, from

full-scale refurbishments to extensions and conversions.

Our team will also ensure you comply with relevant regulation and can provide advice should serious issues arise, including non-payment of rent. Our daily rent reconciliation ensures the rent gets paid on time, and enables us to take swift action as necessary if any payments are missed.

Should the need arise, we can even support you in taking legal action by liaising with your solicitors on your behalf.

When the tenancy comes to an end, you can relax knowing that we’ll organise the check-out, negotiate any necessary deposit deductions, evaluate dilapidation claims and deal with any disputes - before marketing the property again, and finding another tenant for your property!

To speak to one of our Property Management team call 020 8687 8345 or email management@goodfellows.co.uk Want help with your Property Management? We’re with you every step of the way

“ I am a landlord of a flat in Sutton which has been rented out and managed by Goodfellows. I would highly recommend using their services whether you are a landlord or tenant.

Marion Gardner and her team have been wonderful, professional and efficient in renting out my flat at a good price and looking after any flat related issues.” Mehreen Bilal Awan

Need help with the legal aspects of buying or selling?

Buying or selling a property (or both) can be stressful, so we understand that keeping the legal aspects of the transaction as straightforward as possible is essential. Our conveyancing service helps you keep updated on key steps of the process, providing access to essential documents as they’re needed.

How we can help you with the conveyancing of your property Our revolutionary online case-management service, eWay, allows you to manage your case whenever you want, from wherever you are, via a smartphone, tablet or PC. You can complete documentation online, make secure payments and keep up-to-date with how your case is progressing, even when you’re on the move.

And if you do need help along the way, our dedicated team can assist with any queries or concerns.

The cost is set from the outset, so there are no unpleasant surprises. And it’s no-sale, no fee, so in the unfortunate event that your transaction falls through, there are no legal fees to pay.

All these features can save time, effort and worry by making the process as streamlined and transparent as possible.

Goodfellows recommended Conveyancers are members of either the Solicitors Regulation Authority or the Council for Licensed Conveyancers.

For more details, please speak to a member of our team or visit goodfellows.co.uk/conveyancing

Want help with your Conveyancing? We’re with you every step of the way

“This is my first time dealing with Goodfellows and have to say I’m very happy with the service and organisation. The whole process has been smooth and easy to understand...”

Sean Haynes

Trying to find a mortgage or remortgage?

Whether you’re a first time buyer, moving home, looking for help getting onto the property ladder or an experienced buy-to-let investor, you will want to get the best mortgage to suit your individual needs.

How we can help you in finding a mortgage or remortgage Goodfellows are able to introduce you to Embrace Financial Services, a mortgage broker with a team of financial advisers.

They are experts in their field and renowned for providing excellent customer service as many of their customers will confirm.

Their financial advisers offer comprehensive mortgage, remortgage and related insurance advice via secure video or telephone appointments so you can get expert advice from the comfort and safety of your home. They have access to literally 1000s of deals from 70+ lenders - including most of the high street lenders - and often have access to exclusive deals.

They can also advise on government schemes and other opportunities that might be available to you.

By listening to your individual needs and circumstances they can provide advice on the different types of mortgages on offer and what might be best for you. If all goes well, Embrace Financial Services will help you secure a mortgage in principle, an essential first step in being able to make an offer on a property.

Booking a no-obligation first appointment provides a great chance to gain an understanding of their services before you commit to gaining further advice.

To discuss your needs with Embrace Financial Services and find the right mortgage for you, simply call 01392 453560 or visit goodfellows.co.uk/mortgages

Want help in finding a mortgage? We’re with you every step of the way

embracefs.co.uk

Your trusted Mortgage Advisers.

Our service is rated Excellent on TrustPilot. See how we can help you through your mortgage journey.

Speak to us today.

4.8* TrustPilot January 2023

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Most Buy-to-Let Mortgages are not regulated by the Financial Conduct Authority.

Interested to know how we’ll market your property?

With buyers and tenants being increasingly discerning when choosing which property to view, we know how important is it to make yours stand out from the crowd – and that’s just what we aim to do.

How we can help you to market your property From the moment you instruct us to sell or rent your property we’ll work hard to attract the very best buyers or tenants, presenting your property in a way that shines a light on all of its best features.

We’ll prepare a tailor-made property listing including floor plans and professional photographs, ready for promoting it through our wide range of marketing channels.

We’ll advertise your property in our branches and online, with listings on the UK’s biggest property portal, Rightmove, our own website and to our growing social media audience to reach as many people as possible.

We’ll handle all enquiries and viewings, keeping you fully up to date, using our expertise in presenting the property - either in person or using technology for virtual viewings when needed.

Speak to a member of our friendly team for more information – find them at goodfellows.co.uk/branches

Want help marketing your property? We’re with you every step of the way

“Having been disappointed by other agents, we were impressed with Katharine and Donna from the outset and encouraged by their proactive, can-do attitude in marketing our house. Their extensive local knowledge and marketing skills were impressive in finding a buyer in good time and at the asking price. Courteous, attentive and helpful throughout we cannot recommend Goodfellows more highly.” Fred Naggs

Notes

Branch Network Carshalton Beeches

Stonecot Hill

Sales & Lettings: 020 8773 2424

Sales: 020 8335 3535 Lettings: 020 8687 007

Cheam Village Sales & Lettings: 020 8643 5252

Mitcham Sales & Lettings: 020 8646 8686

Morden Sales: 020 8640 3330 Lettings: 020 8687 0077

Property Management: 020 8687 8345

Business Development: 020 8687 8321

Accounts: 020 8739 2905

New Malden

Renewals:

Sales & Lettings: 020 8687 8333

020 8687 8322

goodfellows.co.uk

Goodfellows is a trading name, independently owned and operated under licence from LSLi Limited by EAGF Ltd (company number 07223255), registered in England at Brooklands Place, Brooklands Road, Sale, Cheshire, United Kingdom, M33 3SD. Also trading as Fine & Country.