Ludlow Street Healthcare - an overview of our services

innovative | effective | forward-thinking Therapeutic treatment and care for complex mental health conditions 1

ABOUT US At Ludlow Street Healthcare we provide complex mental health care and rehabilitation. We take pride in providing safe, compassionate, and dignified therapeutic care and treatments for adults with complex mental health conditions.

Ludlow Street Healthcare believes that all those entrusted to our care are capable of progress and that positive change can be achieved for all. We recognise how important quality of life is to a person’s recovery and have created environments which promote rehabilitation.

Our Guiding Principle WORK COLLABORATIVELY

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OUR VALUES

RESPECT & INTEGRITY We treat all our service users and colleagues with respect and are open and honest at all times.

IN TEG RITY

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We work as one team, joined by the shared aim to improve the lives of all our service users and their families.

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We take pride in providing safe, compassionate and dignified care at all times.

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QUALITY OF CARE

We take the time to see the person, to understand their individual needs and put them at the centre of everything we do.

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We always look beyond the presentation to see the person. We take pride in supporting vulnerable people to improve their lives. Helping our service users to meet their goals and live the best life that they can to fulfil their potential beyond their mental health issues or learning disability underpins everything we do.

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We care for people with highly complex needs across all our services and in all our different settings. Wherever they are based and whatever challenges they may be experiencing, our service users lie at the heart of everything we do – and the decisions we make are always driven by what is best for each person in our care.

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STRIVE TO BE THE BEST Through improvement, innovation and clinical excellence, we deliver the best possible outcomes.

Our Services Working exclusively with adults with complex mental health needs, Ludlow Street Healthcare provides a number of different specialist services to meet very specific service user needs.

Heatherwood Court - Forensic low secure Pinetree Court - LD locked rehabilitation St Peter’s Hospital - Neuropsychiatry inc. ABI Beechwood College - ASD further education Ocean Community Services - Step-down homes

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Our Clinical Approach Our specialist multidisciplinary teams provide transition-focused healthcare, including specialist assessment, treatment, rehabilitation, and education as well as bespoke step-down services.

Throughout all our services we structure our care around Care Pathways specific to an individual service user’s assessed needs. These pathways allow us to outline anticipated care, set appropriate timeframes, and help our service users move progressively through a clinical experience to positive outcomes.

DEMENTIA HUNTINGTON’S DISEASE

Assessment & Treatment Pathway (0 – 16 Weeks) Specialist Palliative Care Pathway

ACQUIRED BRAIN INJURY KORSAKOFF’S SYNDROME

Recovery & Wellbeing Pathway

Community / Home Setting

Our neuropsychiatry pathway

Our Care Pathways also support the development of care partnerships and empower both service users and their carers. We also use them as an essential tool to incorporate local and national guidelines into everyday practice, manage clinical risk and meet the requirements of clinical governance.

We are proud of the success our outcome-focused approach has and you can read some of our case histories at www.lshealthcare.co.uk/ casestudies

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SERVICE:

HEATHERWOOD COURT

A low secure forensic unit for both men and women, including locked rehabilitation and controlled egress.

In addition to nursing and support staff, our multidisciplinary team of over 150 people also includes:

Purpose-built, Heatherwood Court provides an intermediate step for individuals on a mental health treatment pathway coming from a medium or low secure environment, who need further physical and relational security as well as therapeutic support.

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Psychiatrists

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Clinical and Forensic Psychologists

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Occupational Therapists

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Educational and Work Skills specialists

Located in countryside close to Cardiff, Heatherwood Court offers up to 47 beds across four single-gender units.

At Heatherwood our focus is on rehabilitation and recovery. By providing our patients with relationship and life skills, alongside resilience and coping strategies, we promote the emotional stability which can provide the sound foundation needed to make a successful move back into the community.

Thank you all for the care and support you have shown over the last two and half years I have been with you. Will use all the skills you have taught me to the best of my ability.

Service user

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Heatherwood Court’s Recovery College is an initiative that has been co-produced and co-managed by our service users and our staff, with everyone working together as equal partners to decide what the College should aim to do and how we should do this.

Prospectus

The objective of the Recovery College is to help our service users achieve their recovery goals and make a timely, successful transition back into the community.

SERVICE:

ST PETER’S HOSPITAL

St Peter’s Hospital in Newport, South Wales offers 51 beds split into single-gender units and provides specialist treatment and nursing care that focuses on delivering positive outcomes for our patients with degenerative neuropsychiatric conditions and ABI. Taking a neurobehavioural approach we are experienced in psychological assessment and behavioural analysis to formulate positive behavioural management plans to support successful transitional rehabilitation of the individuals in our service.

other people, connections with a sense of self through memories and familiar occupation, and connection with the surrounding environment.

On arrival all our patients undergo a 16-week assessment which then helps formulate clear and time-focused care and transition plans.

We also offer longer term rehabilitation for those individuals who may require lengthier support or whose condition is likely to deteriorate further.

To ensure continuity of care and to minimise distress we are proud that we have built up an extensive in-house multidisciplinary team which provides:

Our model of care enables us to draw upon a wide range of interventions, from environmental changes to medication, or person-centred support plans and specialised diets. At St Peter’s Hospital our focus is on reducing distress, maintaining personhood, and improving quality of life. Promoting connection is at the heart of our approach to psychosocial intervention – connection with

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Treatment of degenerative neurological conditions

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Risk assessment and management

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Neuro OT Physiotherapy

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Cognitive rehabilitation

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Mobility programmes

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Reacquisition of coordination skills

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Life skills

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Speech and language therapy

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Assessment and management of executive dysfunction

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Management of complex physical health issues

You’ve got to keep an eye on him because he’s got that little wobble…maybe he’ll always have that little wobble…but honestly, you’ve given him back to me.

Wife of a former patient

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SERVICE:

PINETREE COURT

Pinetree Court is a specialist locked rehabilitation service, providing person-centred care for men and women over the age of 18, with learning disabilities, behaviours that challenge, and/or mental illness. We deliver intensive treatment, therapy, and active rehabilitation within a safe and therapeutic environment.

Located close to Cardiff city centre, Pinetree Court offers 29 beds, split into single-gender units. We deliver individually tailored support based around models of care including Positive Behaviour Support, Active Support and Building Better Lives.

on community discharge from day one. For those who require further complex treatment and rehabilitation, Pinetree has developed additional specialist and distinct treatment pathways.

Operating within a bespoke learning disability / ASC-friendly environment, our highly skilled multidisciplinary team has designed our care pathways around Positive Behavioural Support (PBS) approaches, alongside our uniquely developed person-centred model of active support, Building Better Lives (BBL).

Building Better Lives Tailored to create positive measurable outcomes, our BBL programme looks at the whole person and helps individuals to develop the skills they need to move on to a more independent life.

Opened in 2008, Pinetree provides care for adults aged up to 65 with a primary diagnosis of learning disabilities, and who are likely to have been detained under the Mental Health Act. Patients may have complex needs and behaviours that challenge.

At Pinetree Court we offer a dedicated 20-week assessment and treatment pathway with a focus

I’m doing really well thanks to the staff in Pinetree, despite the difficulties I have had and continue to have, I feel safe and supported.

Service user

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A focus on five different themes enables every individual to engage in bespoke activity programmes, allowing them to actively develop their own personal goals plan and ensuring they are working towards discharge from the very outset.

OUR FIVE THEMES Building relationships Promoting health and well-being Therapeutic engagement Community skills Looking after my home/environment

SERVICE:

BEECHWOOD COLLEGE

Beechwood College in Sully, South Wales offers inspirational education for young adults with Autistic Spectrum Conditions.

Beechwood College’s goal is to ensure their students are supported to access transferable, meaningful learning opportunities in a way that takes account of their unique learning style and the impact their ASC has upon them.

A consistent approach to educational support, based upon the principles of TEACCH, PECS and Makaton, is embedded in the College’s ethos.

With the support of their Key Worker residential students are encouraged and supported to personalise their own rooms and participate in a wide range of interests and activities in their leisure time. The team works to create strong supportive relationships whilst also ensuring that students do not feel they lose any of the family and friendship connections they have already made.

Where students have agreed therapeutic funding, the College can provide access to a wide range of therapies and medical support that seek to promote skill development and remove barriers to learning.

Our therapeutic specialisms include:

The College offers a broad, balanced, and person-centred curriculum that is tailored to the student’s personal interests with the aim of helping them develop as confident adults, reach their full potential, and integrate happily in the community.

Beechwood College is foremost a further education establishment however, for our residential students it is also their home during term time.

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Speech and Language Therapy (SALT)

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Occupational Therapy (OT)

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Clinical Psychology

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Psychiatry

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Dietetics

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Physiotherapy

We also recognise that our students often have difficulties in expressing themselves and communicating distress or need.

Communication can take the form of behaviours that are perceived as challenging.

We work as a multidisciplinary team to meet students’ needs by developing a person-centred Positive Behavioural Support (PBS) plan.

We have never met Support Workers who are so kind hearted and thoughtful. The Education and Therapies Departments are also very supportive and are always looking at different ways to help our son progress and gain more independence in his life.

Mother of a service user

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SERVICE:

OCEAN COMMUNITY SERVICES

Ocean Community Services (OCS) is a specialist residential service with homes around South Wales and Bristol.

OCS provides step-down and rehabilitation within a clinical care pathway, based on individual need which promotes recovery and progress.

OCS offers support to both men and women with mental health needs, autistic spectrum conditions, learning disabilities and acquired brain injury, including those with a forensic history.

Service users come from a variety of backgrounds including their own homes, hospitals, hostels, and other residential services. Some individuals will be subject to the Mental Health Act 2007 relating to discharge, aftercare, and supervision.

OCS believes that all its service users are people capable of progress and development and are committed to their rights for privacy, dignity, choice, fulfilment, and independence. OCS believes in working with our service users in equal partnership, not making them passive.

This is my longest ever placement, I’ve been at Westminster Court now for nearly two and half years. With the support and encouragement of the staff here I feel I’m finally making progress.

Service user

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OUR VISION: Recovery should be a journey unique to the individual; it’s about developing roles and responsibilities and fulfilling potential beyond mental illness or disability.

OUR PURPOSE: To provide support for individuals in this stage of their journey offering them a secure base, supportive relationships, social inclusion, empowerment, and the development of coping strategies Active rehabilitation is facilitated through promoting programmes of education and leisure activities and catering for a variety of personal interests and preferences. The focus is on supporting people according to their individual needs and promoting activities leading to the development of independent life skills and meeting therapeutic milestones.

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Community Involvement

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Education

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Growing Independence

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Work Opportunities

In my recent visit I witnessed staff being caring and responsive to service users. Staff engaged In good therapeutic interactions, with staff being creative with this. The feedback I received from service users was positive and supportive of their recovery. I’m very much grateful for the care and treatment provided.

Commissioner

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CAREER OPPORTUNITIES Whether you’re an established professional or new to healthcare, Ludlow Street Healthcare is always looking for new staff who are committed to providing person-centred care and improving our service users’ lives. In return we can promise you a uniquely rewarding career.

Ludlow Street Healthcare currently has a team of over 1,100 staff at our locations across South Wales and the West of England. We have people working in a wide range of roles; from nurses to drivers, support workers to lecturers, doctors to housekeeping.

Reflecting our service users, we are a diverse, multi-cultural bunch.

Our Board of Directors are actively involved with our services on a daily basis and know all our teams. This has ensured that, whilst our service users are always at the centre of everything we do, our staff are recognized, listened to, and know they have access to the senior management team at any time.

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Our staff matter to us, so we have created a clear set of Values that set out how we aim to treat everyone and what staff can expect from Ludlow Street Healthcare.

Why Ludlow Street Healthcare?

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Very competitive salaries

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Highly regarded on-going training programme

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Excellent career opportunities

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Specialist multidisciplinary teams

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Reputation for clinical and educational excellence

MAKING A REFERRAL We aim to provide free assessment within 48-hours of a referral being received in writing. The comprehensive assessment will cover nursing, clinical psychology, and psychiatry.

Following the initial assessment and discussion with the Multidisciplinary Referral Panel, a decision will be communicated immediately to the referring professional.

Detailed assessment reports, including treatment recommendations and care pathways for each individual referral are then provided to Commissioners.

In exceptional circumstances where there is a very urgent requirement, assessments can be undertaken more quickly.

All new referrals are discussed weekly by the Multidisciplinary Referral Panel, focusing on identifying need, risk assessment and patient compatibility.

Referrals can be made to our Referral Coordinator on 02920 394410 or by emailing referrals@lshealthcare.co.uk

I am very impressed with the level of communication/updates I receive and prompt response to queries.

Commissioner

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Ludlow Street Healthcare Group Unit 1, Castleton Court, St Mellons Business Park Cardiff CF3 0LT 029 2039 4410 info@lshealthcare.co.uk 12

www.lshealthcare.co.uk @ls_healthcare