IHM News, Volume 30, Summer 2007

Volume 30, Summer 2007

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Residential Accessibility Planning and Design Inside President’s Message - Listen to Your Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Best Practices - Residential Accessiblity Planning and Design . . . . . . . . . . . . . . . . . .3 “The Onion” - Emergency Management for Housing Providers . . . . . . . . . . . . . . . .4 2007 IHM Conference Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Beware of New Asbestos Regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 President’s Commentary - “All Joking Aside” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

P r e s i d e n t ’s M e s s a g e

Listen to Your Customers !

Be the Best of the Best when it comes to listening on the listening continuum which can best be ranked in the following order: 1. the empathetic listener “within the other person’s timeframe” 2. the attentive listener 3. the selective listener “within your timeframe” 4. the pretend listener 5. the ignoring listener Good managers need to talk less and listen more. As problem solvers you need to catch the moment, but of course we don’t have the time so we spend most of our time selectively listening.

The result is we don’t hear what our customers are saying as we give the illusion of listening.

Next time, when your customer wishes to talk to you, stop and think what level of listening you want to be on. If you do not have the time at that particular moment, make time later so you can attentively listen or better yet be an empathetic listener.

If you hone your listening skills you’ll be a better manager and save yourself time and avoid misunderstanding.

Greg Grange, B.A., F.I.H.M. President

2007-2008 Board of Directors PRESIDENT:

TREASURER:

Greg Grange, FIHM Director, Housing Division Dept. of Community & Family Services City of Kingston 362 Montreal St. Kingston, ON K7K 3H5 Tel: (613) 546-4291 Ext. 1265 Fax: (613) 546-3004 Email: ggrange@cityofkingston.ca

Harry Popiluk, FIHM Victoria Park Community Homes 155 Queen Street North Hamilton, ON L8R 2V7 Tel: (905) 527-0221 Ext.215 Fax: (905) 527-3181 Email: hpopiluk@vpch.com

VICE-PRESIDENT: Deborah Filice, AIHM Co-Chair, Education Committee CityHousing Hamilton Community Services City of Hamilton 55 Hess Street South, 23rd Floor P.O. Box 2500 Hamilton, ON L8N 4E5 Tel: (905) 546-2424 Ext. 7817 Fax: (905) 546-2762 Email: dfilice@hamilton.ca

IHM OFFICE:

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DIRECTORS: Lynn Alexander, AIHM Communications Committee Region of Durham Housing Services P.O. Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: lynn.alexander@region.durham.on.ca Lee Campbell, AIHM Communications Committee Conference Liaison Dept. of Community & Family Services City of Kingston 362 Montreal St., Kingston, ON K7K 3H5 Tel: (613) 546-2695 Ext. 4916 Fax: (613) 546-2623 Email: lcampbell@cityofkingston.ca

Lynn Morrovat, Administrator Josee Lefebvre, Administrative Assistant

David Chambers, AIHM Chair, Membership Committee CityHousing Hamilton 2255 Barton St., East Hamilton ON L8H 7T4 Tel: (905) 523-8496 ext 7897 Fax: (905) 546-2256 Email: dchamber@hamilton.ca

Deborah Parker, AIHM Communications Committee Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281, ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca

Terry McErlean, FIHM Co-Chair, Education Committee Regional Municipality of York Housing Services 1091 Gorham Street, Unit #107 Newmarket, ON L3Y 8X7 Tel: (905) 898-1007, ext. 2718 Fax: (905) 895-5724 Email: terry.mcerlean@york.ca

Doug Rollins Candidate Rep - Marketing Committee City of Toronto - Shelter Support & Housing Administration - Housing Unit 365 Bloor Street, 15th Floor Toronto, ON M4W 3L4 Tel: (416) 338-4885 Fax: (416) 338-8228

Kevin O’Hara, AIHM Chair, Marketing Committee Region of Waterloo Waterloo Region Housing #202-385 Fairway Road South Kitchener, ON N2C 2N9 Tel: (519) 575-4800, ext. 1218 Fax: (519) 893-8447

Sennan Vandenberg Candidate Rep - Membership Committee Town Homes Kingston 37 Cassidy Street, Suite #222 Kingston, ON K7K 7B3 Tel: (613) 542-0443, ext. 106 Fax: (613) 542-6305

2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 Ext. 254 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com

IHM News • Summer 2007

Feature

Best Practices - Residential Accessibility Planning and Design At the recent IHM conference in Peterborough, Kevin M. Duguay provided an overview of three “best practices” associated with Residential Accessibility Planning and Design.

proper electrical services, room ventilation systems, fire safety and alarm systems, secure power-assist entry doors and storage facilities for room users.

Indoor Scooter Rooms The design project and process, led by Kevin M. Duguay, incorporated boards of directors, management, staff and tenant input.

Visitable Design

A solution is needed for the safe and accessible indoor storage of scooters within multiple unit residential buildings.

A solution is needed for the safe and accessible indoor storage of scooters within multiple unit residential buildings.

Showcased was a 2006/07 initiative of the Peterborough Housing Corporation, in which indoor scooter room designs were confirmed for two multi-unit apartment buildings.

Connectivity to a barrier-free path of travel and immediacy to the building elevator were key location criteria.

The rooms are essentially parking garages for scooters. Both rooms, designed for ease of maintenance purposes, will be enhanced with

IHM News • Summer 2007

Think visitable design when preparing development plans for any housing project!

The second best practice was that of “visitable design”. This is a new approach to housing design in which the site and buildings are visitable.

to accommodate a resident with mobility limitations is much easier to achieve than that of a standard dwelling.

Community Accessibility Planning Accessible connectivity to and from the site to transit, public sidewalks/trails is an important design consideration.

Moving to the site itself, accessible paths of travel, accessible/integrated amenity spaces were emphasized as important components of visitable design.

Dwellings would have accessible porches and front doorways. The interior main floor would be visitiable, and this typically encompasses the kitchen-eating area, living room and washroom. This is achieved by way of a 36 inch wide path of travel throughout the main floor.

The third best practice was that of community accessibility planning, in which a community incorporates a comprehensive approach towards the realization of an accessible community, including housing.

Components of sample Ontario community plans were introduced. Emphasis was given to the relationships between housing projects and their host communities and their range of services provided.

Kevin M. Duguay owns and operates Kevin M. Duguay Community Planning and Consulting Inc. His company specializes in community land use planning and accessibility planning and design. Kevin can be reached at (705) 749-6710 or kevin@kmdplanning.com. His company website is www.kmdplanning.com ■

The ability to adapt the dwelling at a future date

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Feature

“The Onion” Emergency Management for Housing Providers

By Cheryl Mastantuono Manager of Community Programs Administration City of Kingston Although seemingly an odd analogy, emergency management is very much like an onion – seemingly endless layers of detail and questions; makes one cry as you get through the layers; but can add great flavour to your job!

First and foremost, individuals and families are the first line of community preparedness. Families should acquire basic emergency supplies and plan to be self-sufficient for three to five days in a major emergency situation. All families should prepare family emergency plans and learn about the emergency plans for their workplaces and their children’s child care and school. Remember to keep copies of personal papers (insurance policies, identification, etc.) in a second location other than your home.

As a housing provider get to know your tenants as best you can, understanding the limits under freedom of information laws. Issues such as mobility challenges, medical conditions, who has young children, who lives alone, who is new to the municipality, what households don’t have English as a first language – all these can create special challenges when trying to evacuate and respond to an emergency.

Resources American Red Cross http://www.redcross.org/preparedness/cdc_english/ CDC.asp British Columbia Housing –Housing Provider Guide - http://www.bchousing.org/providers/kit/Emergency Regional Municipality of Halton – Personal Emergency Preparedness Guide http://www.halton.ca/FOR_WEBw_cover.pdf Public Health Agency of Canada – information about various health risks (i.e anthrax) http://www.phac-aspc.gc.ca/ep-mu/index.html Emergency Management Ontario – fact sheets, public information http://www.mcscs.jus.gov.on.ca/english/pub_ security/emo/about_emo.html

What are the vulnerabilities in your properties? Are the inspections up to date? What are the risks in the surrounding neighbourhood? Find out who your municipal Emergency Management Coordinator is and get to know them. They can let you know what risks might be in the surrounding neighbourhood and help you plan accordingly if your facility needs to evacuate or “shelter in place”.

Environment Canada – Public Weather Warnings http://www.weatheroffice.gc.ca/warnings/warnings_ e.htmla

Make sure you have an emergency plan and that it is kept up to date and tested regularly. Again your municipal Emergency Management Coordinator can help by reviewing your plan and providing feedback. The more prepared each organization is within a community the more successful an emergency response will be. ■

Ministry of Municipal Affairs and Housing – emergency management information and links http://www.mah.gov.on.ca/userfiles/HTML/ nts_1_23145_1.html

Public Safety Canada – variety of materials and resources for citizens, business and communities http://www.ps-sp.gc.ca/index-en.asp

Ministry of the Environment – Spills Action Centre http://www.ene.gov.on.ca/en/emergency/ actioncenter.php

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IHM News • Summer 2007

The following is a sample of an Emergency Response Plan which you may wish to use.

However, it should be noted that there are many other versions available.

Emergency Response Plans – Basic Format 1) Introduction a) Purpose – be very clear on what the purpose of the plan is.

Example: “to establish a plan of action to provide the efficient and effective deployment of services and resources in the event of a major emergency; to protect and preserve the health, safety and welfare of the residents of ___; and limit or prevent damage and destruction of property, livestock, infrastructure and the environment”. b) Authority – reference any legislative authority – ex. SHRA, 2000. c) Related Plans – reference any such as Approved Fire Safety Plan, Emergency Maintenance Plan, & Preventative Maintenance Plan (these should be referenced here and included in Annex section). d) Facility Contacts – list person(s) responsible for overseeing plan (actual fan out lists, confidential numbers should be maintained separately in the Annex section). e) Plan Distribution & Amendments – track copies of plans sent to key individuals and stakeholders in the plan – ensure they also receive amendments and updates.

IHM News • Summer 2007

3) Annexes (for internal use only and not available to public) a) building/site plans; b) personal contacts & fan out lists; c) vital resource directory – 24/7 contacts for vendors, contractors, trades people, critical agencies and individuals; 2) Core Plan a) Incident Recognition and Reporting – who can activate the emergency plan on behalf of organization. b) Notification – criteria for placing members on alert or notifying some or all of the need to convene; - identify assembly areas. c) Roles and Responsibilities – high level roles and responsibilities of key individuals and organizations – who sits on Emergency Committee and who are alternates. d) Response Procedures – immediate steps that must be performed to suspend or modify the normal operations of the office – keep steps simple;

d) facility evacuation plan including: i) building layout; ii) identification of hazards within building; iii) number and concentration of occupants – those with special needs; iv) occupant notification systems v) Building utility systems (especially ventilation); vi) Fire protection systems; vii) Building egress; viii) evacuation team –leader, floor wardens, stairwell monitors, elevator monitor, assembly monitors, aides for evacuees with special needs; e) shelter-in-place plans and procedures.

- identify basic response procedures for specific risks and circumstances – make sure they comply with appropriate regulations.

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2007 Conference Report

The City of Peterborough hosted the 2007 IHM Conference from April 18th to 20th!

The IHM Annual Conference Today’s Issues…Tomorrow’s Solutions was held in the beautiful City of Peterborough, Ontario from April 17th to 20th, 2007.

Based on the comments received from the over 100 delegates, I think we can safely say that the conference was a huge success! Many thanks go out to Denise Campbell and Darlene Cook of Peterborough Housing Corporation for hosting the conference and for their hard work in assisting to organize the event.

The following are some of the many highlights of the Conference: • A tour of new local housing developments where Darlene Cook and Lesley Thompson provided a guided bus

tour of some very unique and innovative housing designs and partnerships.

I was amazed to see the transformation of the Woolen Mill – what a lovely spot to call home!

• Mackenzie Gruer gave an outstanding performance in a one-person play which gave us better insight and understanding into the root causes of some of the issues that many of our clients deal with on a daily basis.

• The lighter side of the Conference included an evening at the Burleigh Island Resort which included dinner, games and karaoke. Comedian Wayne Fleming was well received at the Conference banquet back at the Holiday Inn the following evening.

Peterborough City Councillor, Patti Peters welcomes conference delegates at the opening ceremonies.

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• We had a wide range of educational sessions covering such topics as: The Residential Tenancy Act; Transforming Communities with Support Workers; Electric Thermal Storage Heaters; Emergency Planning; Unit Inspections and Mould Prevention to name a few.

• A Pre-conference workshop on April 17th and 18th entitled “Collective Agreement Negotiations” How to Get a Deal without Giving Away Too Much, presented by John Bruce, a partner at Hicks Morley LLP, received rave reviews from those in attendance.

The IHM Conference offers a great forum for property managers to network with their colleagues from across the

IHM President, Greg Grange introduces Mackenzie Gruer who performed a one person play “The Ghost in the Tree” at the Banquet Luncheon.

IHM News • Summer 2007

2007 Conference Report

Province. Next years’ Conference is taking shape now and we are confident that the topics, venue and format will be sure to please!

Thanks to all who supported the 2007 IHM Annual Education Conference – Today’s Issues…Tomorrow’s Solutions and we look forward to seeing you at next year’s Conference – from April 23rd to April 25th in Sarnia, Ontario – “BE THE BRIDGE” – MARK YOUR CALENDARS NOW!!!

Hope to see you there, Lee Campbell, Conference Chair

Karaoke at the Burleigh Island Inn provided entertainment for all!

The IHM Conference offers a great forum for property managers to network with their colleagues from across the Province.

Social events throughout the conference provided outstanding networking opportunities for conference delegates.

The well-attended banquet dinner was a highlight of the conference.

IHM News • Summer 2007

And…. Time to relax and just enjoy!

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2007 Conference Report

Accreditation Certificates were presented to the following individuals:

Greg Grange presents Accreditation certificate to Wayne Humphries (on left).

Greg Grange presents Accreditation certificate to Lynda Gourlie

Greg Grange (center), and IHM Vice President Deborah Felice (right) present Accreditation certificate to Lynn Alexander.

Member Service Pins were award to the following individuals :

Thank you to our 2007 sponsors‌ AM FM Consulting ExecuTec Protection Services Inc. Green Light Initiative/SHSC Jim Steele - 25 year pin

Kathi Zarfus - 15 year pin.

Humber Corporate Education Services Yardi Peterborough Housing Mintz & Partners Smart City ProTrades McCormick & Zock Inc. Winmar Property Restoration Specialists

Pam Murphy - 10 year Pin

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Fran Van Leeuwen - 10 year pin.

IHM News • Summer 2007

Feature

ONTARIO REGULATION 278/05 BEWARE OF NEW ASBESTOS REGULATION ASBESTOS MANAGEMENT PLAN A MUST BY NOVEMBER 2007

By Gina Cody, P.Eng., M.Eng., Ph.D., ACCI, FCCI, Construction Control Inc. New Asbestos Regulations Over the past few years we have been concerned with liability issues related to mold and mold remediation. But the new regulations for asbestos make this type of remediation as onerous as with mold. If you are removing drywall in excess of one square meter, and it contains asbestos, you now need to consider the procedures as mold remediation.

The regulations have not been loudly trumpeted so the changes may catch some by surprise. However, the new rules were proclaimed by the government effective November 2005. O. Reg 278/05, as it is called, replaced O. Reg 838/90 that was unchanged since 1985.

There is no denying that asbestos is toxic. Obviously we want a safe working environment to ensure the well-being of anyone dealing with asbestos. It should be noted that asbestos is the leading cause of death for construction workers. In Ontario, 84 per cent of all occupational disease fatalities between 1995 and 2004 were asbestos related, with mesothelioma (an asbestos-induced cancer) representing the vast majority of fatalities. We hear a lot about the dangers of being out in the sun for too long.

But did you know that asbestos kills more Americans each year than skin cancer, according to recent U.S. statistics?

Building and maintenance workers are especially at risk to asbestos-related disease. That is why many jurisdictions have put teeth into their regulations. For its part Ontario—with O. Reg 278.05 —

IHM News • Summer 2007

has played catch-up to the U.S. Environmental Protection Agency and other jurisdictions.

The changes brought by Queen’s Park will no doubt increase worker protection.

Building and maintenance workers are especially at risk to asbestos-related disease.

That is why many jurisdictions have put teeth into their regulations.

First you have to determine if there is asbestos in the building. Then you must notify the residents and implement a management program for the restoration and maintenance work. The technical aspects are straightforward and determined by the testing. After samples are drawn and taken to a lab, you will know within a week what is in store for the asbestos remediation and/or management.

O. Reg 278/05 revised and reclassified certain asbestos procedures for Type 1, 2 and 3 operations. When it comes to drywall with asbestos-containing joint compound, the removal of less than one square meter of drywall remains a Type 1 operation. Anything larger becomes

Type 2. This requirement is in line with other provinces, such as Newfoundland and Labrador, Alberta and British Columbia. The cost impact in Ontario will be huge, considering that most buildings constructed with drywall prior to the mid-1980s probably contains asbestos-containing joint compound.

There’s a big difference between Type 1 and 2 operations. Type 1 procedures require little more than just dust control.

Type 2 is serious business – protective suits and respirators, site and air isolation, the wetting of the compound and the handling of the waste, and the more thorough reporting. Type 3 is the classification for larger remediation work. It includes measures relating to the spray application of sealant to friable asbestoscontaining material, or the repairing/ demolishing of a building in which asbestos was used unless that asbestos was removed prior March 16, 1986.

It remains to be seen how vigilant the Ministry of Labour will be in enforcing the new rules. But the legal repercussions for owners and employers can be daunting if proper precautions are not taken. A look at our litigious neigbours south of the border shows what may be in store. In 2003, more than 100,000 claimants in the U.S. sued for asbestosrelated illness.

Another significant change with O. Reg 278/05 pertains to asbestos-containing ceiling tiles. The removal of less than 7.5 square metres of tiles is classified as Type 1 work. A larger area is Type 2 removal. Again, it means significant

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added cost for the safe removal of asbestos-containing ceiling tiles.

O. Reg 278/05 classifies asbestos materials according to friability. If something is friable, it can be crumbled, pulverized or powdered in your hand.

The more common friable asbestos-containing materials include insulation on mechanical systems (pipes, tanks, boilers and ducts); sprayed or troweled fireproofing, insulation, soundproofing; texture and acoustic plaster; acoustic ceiling tiles and drywall installed with ACM joint compound prior to mid 1980s (up to 1987!).

The non-friable ACMs used in construction cover materials such as vinyl floor tiles and sheet flooring; asbestos – cement (Transite) products, paper products and wallpaper; smooth plasters, acoustic tiles post 1982 and drywall installed with ACM joint compound.

asbestos is found on site, it is the corporation’s responsibility to notify the owners of the units. Once the work is completed and the asbestos is removed or permanently enclosed (if it is friable fireproofing or insulation), the corporation must have the premises re-inspected at least annually.

The onus is on contractors to provide enhanced training for those on the job.

Workers have to be familiarized with the hazards of asbestos exposure and be trained in the use, cleaning and disposal of protective clothing and respirators.

Effective November 1, 2007, all workers and supervisors involved in Type 3 asbestos work need to successfully complete the Asbestos Abatement Worker or Supervisor Training Program approved by the Ontario Ministry of Training, Colleges and Universities.

It’s clear that O. Reg 278/05 has really beefed up the safety requirements for the construction industry. Be careful with asbestos. Otherwise you risk serious peril – a lawsuit by affected workers. ■

Highlights of Ontario Regulation 278/05 – Asbestos On Construction Projects And In Building And Repair Operations • Defining “asbestos-containing material” as having at least 0.5 per cent asbestos by dry weight.

O. Reg 278/05 clearly spells out the new requirements for bulk samples in a survey. All asbestos-suspect materials must be tested or presumed to contain an asbestos type other than chrysotile. You have to collect and analyse at least three samples of homogeneous materials. Any positive result for a set of samples affirms you have asbestos-contained materials in your workplace – and you must follow proper safety and hazard protocols.

• Clarifying the responsibilities for asbestos management programs, including non-friable asbestos in these programs.

The new regimen also clarifies the responsibilities for an asbestos management program. You have to maintain a record showing friable ACM to November 2007 and all ACM (including non-friable) after November 2007. If

• Significant changes to respiratory type for contaminated ceiling entry and many Type 3 projects.

• Surveys require more bulk sampling.

• Reclassifying certain asbestos procedures for Type 1, 2 and 3 operations.

• Drywall removal with asbestos-containing joint compound is now Type 2 if one square metre or more is removed.

• Existing asbestos management plans must be updated by November 1, 2007.

• Workers in Type 3 asbestos operations must complete a training program approved by the Ministry of Training, Colleges and Universities, as of November 1, 2007.

• Air clearance sampling now required for Type 3 operations, except for demolition projects.

IHM Free Job Posting Service Did you know that IHM offers a free online job posting service?

The IHM website receives thousands of visitors each month and one of our most visited pages is the Career Page.

If you are a Housing Provider or Property Manager looking to fill a job position, please email your job posting to ihm@taylorenterprises.com and be sure to include the closing date for submissions.

Or… if you are a housing professional looking for a new position, be sure to check the site often for new job postings.

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IHM News • Summer 2007

P r e s i d e n t ’s C o m m e n t a r y

Thank You

“All Joking Aside” Greg Grange, B.A., F.I.H.M. President

Thank you to all members of IHM for your incredibly generous donation and support for our community development program at the Alexander community. In total, $685.50 was received for the food program.

We’ve all done it. The innocent joke at work which really causes no harm?

Please accept on my heartfelt thanks for myself and the community which will benefit so much from this donation. Please know that you have made a positive (and filling) difference in many lives. Thank so much.

Maybe, maybe not!

Maisie Watson

Those off-the-cuff one-liners may in fact be cutting much deeper than you can imagine. Little jokes are innocent enough but when they become part of your culture they create false stereotypes and misconceptions. Your views, innocent or not, may become the view of many particularly when they centre on racism and sexism which are the most common basis for office jokes.

Maisie Watson is employed by the Community Counselling and Resource Centre, Peterborough Housing Corp.

“Oh, come on! Lighten up.

It’s only a joke.”

What’s worse is if you are at the receiving end of the joke. Perhaps you’ve been there and you know it is unpleasant and makes others uncomfortable. Life provides plenty of better things to laugh at.

So the next time you’re asked, “have you heard the one about ….”, manage by example and say, “no, and I don’t want to”. ■

Welcome to Our New Members New Candidate Members

New Corporate Members

Adam, Sheri Alpeshkumar, Modi Grange, Mitchell Grimwood, Cliff Koekkoek, Laura Powell, Kelly

Yardi Systems

IHM News • Summer 2007

Maisie Watson is presented with delegate donations to the local food program by IHM President, Greg Grange.

Note: Participants at the recent IHM Conference in Peterborough opened their pocketbooks and passed the hat to support the local food bank.

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Education

Upcoming Events

IHM Certificate in Property Management - Course Completions Program Completion Certificate Raman, Anil

Human Relations for Property Managers Bowness, Sue Duguay, Chantal Koob, Joan Pelletier, Lorraine Raman, Anil Zdraila, Bianca

Property & Building Administration Adeoba, Adegbenro B. Bach, Angela M. Bennett, Gary Besserer, Jennifer Boem, Cynthia Brown, Jennifer N. Buyco, Alma Carter, Caline Chiu, Kwok Tat Ciontu, Daniela Danaj, Luan David, Daniela DeGagne, Jody Jones, Nadine Karapancev, Aleksandar Liversidge, David McCauley, Rhonda Manteiga, Shana Marte, Ramona Mendoza, Rodante R. Papp, Daniela Perkovic, John Petricca, Helenio Plesa, Patric Pulaj, Ilir Pulaj, Irena Reci, Eduart Serhan, Darlene Stupar, Dragan Valenticevic, Frank Van Engelen, Marielle Vrindavan Raman, Anil Kumar West, Lori Ann Wilder, Naomi Zaharia, Dora

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Strategic & Financial Planning For Property Managers Bains, Kuldip Bangun, Terang Baxhaku, Dritan Botezatu, Cornel Botezatu, Mariana Bove, Iladia Brutin, Christine Caliujnii, Iurie Chu, Chiyan Craciun, Florin Demangelos, Phaedra Feather, Kimberley Goldband, Jeff Grignard, Tina Halder, Dilip K. Hranisavljevic, Zoran Karpukova, Valentina Koob, Joan Liu, Koonmo Mceachern, Kimberley Meltsin, Oleg Moldovan, Mariana Nisbett, Debbie Nondo, Nhlanhla Pribicevic, Behka Pricopciuc, Liliana Ramdeen, Omawattie Risco, Viorel Rucsandescu, Valeria Vrgovic, Dina Welch, Kyle White, Paul Building Maintenance for Property Managers Aqui, Anne Bolce, Tracy Bradimore, Julie Companion, John Drohan, Caroline Mantle, Jacqueline Raman, Anil Wiley, Tina Zdraila, Bianca

The 2008 IHM Annual Educational Conference “Be the Bridge” will take place in Sarnia, ON from April 23rd to April 25th, 2008.

Sponsorship Opportunities are now available.

Visit the IHM website at www.ihm-canada.com for further details.

We’ll Be There…

2007 ONPHA Conference and Trade Show The 2007 show will take place from November 18th through November 20th, 2007 at the Toronto Sheraton Centre. Be sure to visit the IHM booth in the Trade Show area!

2007 PM Expo The dates are set for November 28th through November 30th at the Metro Toronto Convention Centre. Watch for details of the IHM seminar at PM Expo coming soon to the IHM website at www.ihm-canada.com

Mark Your Calendars!

IHM News • Summer 2007