IHM News, Volume 40, Summer 2010

Volume 40, Summer 2010

Canadian Publications Mail Agreement # 40739009

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Inside President's Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Highlights of the 2010 IHM Conference . . . . . . . . . . . . . . . 8

Accommodation in Housing . . . . . . . . . . . . . . . . . . . . . . . . 3

Member Profile: Connie Van Sickle . . . . . . . . . . . . . . . . . 10

The Sustainability Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . 5

An Absolute Miracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

IHM Certificate in Property Management Course Completions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

New IHM Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

P r e s i d e n t ’s M e s s a g e

Hello Members, The 2010 education conference in Kingston proved to be another successful event in keeping with our guiding principles of delivering up-to-date and sector relevant property management education. The conference committee can most definitely celebrate in their success.

Bringing the education program to our annual conference program has proved to be a wise decision for the Institute, and this year a full classroom of students learned best practices in Building Maintenance Management.

Dinner at the spectacular historic Fort Henry proved to be inspirational. IHM members enjoyed an exceptional evening in a venue where Canadian troops of the 1800s stood guard and protected our heritage and Canadian lifestyle. Truly inspirational.

It was exciting to see many returning long-term members reconnecting and taking the opportunity to attend exceptional workshops. Many new and first-time members also attended the conference and we welcome their continued involvement, networking and feedback.

The 2011 Conference Committee will be reviewing the evaluation forms and very much value your advice and feedback, as they begin to plan for next year’s conference in Kitchener/Waterloo.

On behalf of the Board of Directors and the Kingston conference committee, thank you to our Sponsors, Speakers, Workshop Leaders, and Members for your ongoing IHM support.

Regards,

Deborah Filice, FIHM President

2010 Membership Directory Available Online We're pleased to announce that the 2010 Membership Directory is now available on the website at www.ihm-canada.com in the members-only section. The decision not to print and mail the directory reinforces IHM's commitment to the environment.

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IHM News • Summer 2010

Feature

Accommodation in Housing

By Joanna Kozakiewicz Student-at-law, Kingston Community Legal Clinic

O

n Thursday May 22, 2010 the Institute of Housing Management held a conference in Kingston, Ontario. In attendance were private property managers and social housing providers from across the province. Paul Fudge, a bailiff and paralegal who represents landlords in Kingston, John R. Done, executive director and lawyer from the Kingston Community Legal Clinic and Joanna Kozakiewicz, Kingston Community Legal Clinic’s articling student, prepared a mock hearing for the presentation “Legal Issues with Tenants”. There were two purposes for the mock hearing: first, to show an example of what a typical hearing looks like at the Landlord and Tenant Board (LTB) and second, to illustrate an important recent development in landlord and tenant law. Specifically, the session focused on accommodation in housing, an issue frequently facing housing providers. Volunteers played the role of the Adjudicator, the tenant, the landlord, and witnesses.

A typical day at the LTB can be stressful, not only for tenants, but also for landlords and witnesses. It can be a hectic and fast-paced day and those who are attending for the first time are sometimes surprised by the process. Knowing ahead of time what to expect can alleviate some of the stress. From the introductory remarks of the Adjudicator explaining the role of mediators and duty counsel, to the physical layout of the hearing room, to the order in which representatives present their cases, the attendees at the conference learned what happens during a hearing at the LTB.

IHM News • Summer 2010

The mock hearing was created as a pared-down version of Walmer Developments v. Wolch1, a 2003 Divisional Court decision. In order to create an educational and interesting presentation focusing on the most important points, the case facts, witnesses and arguments were changed to some degree by the presenters. In the case, the landlord, Walmer Develop-ments, tried to evict a tenant, Ms. Wolch, who was yelling, using foul language and throwing food into the hallway. Her behaviour was bothering the neighbours and even caused a safety concern when she forgot to keep an eye on her stove while cooking. What distinguishes this scenario from many typical noisy neighbours is that Ms. Wolch suffered from schizophrenia and her unusual behaviour began only when she stopped taking her medication.

Normally she was a good tenant and had a close relationship with family members who checked in on her.

Walmer Developments v. Wolch led to significant changes in landlord and ten-

ant law. First of all, it forced the LTB to consider Ontario’s Human Rights Code2 when making decisions. The Court stated in paragraph 18 that “… the Code is the law of Ontario and its provisions must inform any Ontario decision maker in its deliberations”. The Code gives all persons a right to equal treatment with respect to services, goods and facilities, without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Furthermore, the Code provides the right to equal treatment in accommodation. The LTB could no longer deny the relevance of the Code in landlord and tenant hearings, not only when considering the actions of landlords and tenants, but in LTB proceedings as well.

Second of all, the Divisional Court came to the conclusion that the LTB “must consider whether any disruption in the enjoyment of other tenants may be sufficiently alleviated by a reasonable accommodation of the disabled tenant without undue hardship to the landlord.”3 The Adjudicator must balance the rights of the disabled tenant facing eviction and the rights of the landlord and other tenants who are affected by the behaviour. The landlord must accommodate this disabled tenant to the point of undue hardship. What exactly does this mean?

In the case of Walmer Developments v.

Wolch, Ms. Wolch was fortunate to have a supportive and helpful family who were willing to be available for the land-

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lord should Ms. Wolch stop taking her medication and begin behaving unusually. All the landlord had to do at the first sign of trouble was give Ms. Wolch’s family a call. The family would intervene and get Ms. Wolch back on track with her medication. Because of the cooperation of family members, the Court decided that accommodation in this case include Ms. Wolch’s family giving the landlord their up to date contact information, the landlord immediately notifying the family of any unusual behavior and if the problem cannot be fixed promptly, then the landlord could proceed with an eviction notice. The Divisional Court came to the conclusion that this kind of accommodation was without undue hardship to the landlord and decided that Ms. Wolch should not be evicted.

However, many disabled tenants do not have supportive family members who are there to check in from time to time. Some

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might not even have a social worker or health care practitioner willing to be a contact. For these tenants, accommodation might mean something else.

Subsection 17(2) of Ontario’s Human Rights Code lists three considerations when assessing whether an accommodation would cause undue hardship: cost, outside sources of funding, and health and safety requirements. A landlord would have to explain at a hearing that they looked into these considerations if making the point that accommodation would cause undue hardship.

For example, in our mock hearing, the landlord gave evidence on the high price of renovating a single apartment to be perfectly soundproof. The landlord also stated that a more isolated apartment in the building was unavailable.

However, in order to rely on the costs argument, a landlord would also have to show that he sought outside funding, applied for loans or grants and still was-

n’t able to accommodate. The undue hardship in Ms. Wolch’s case was not enough to allow an eviction to proceed.

The message of the mock hearing was a serious one. The Human Rights Code is an important piece of legislation which ensures that disabled persons are treated with dignity and respect. Proceedings at the LTB will take the Code into consideration, specifically, whether landlords provided accommodation to the point of undue hardship. The mock hearing based on Walmer Developments v. Wolch gave housing providers an opportunity to learn this message in the context of a typical hearing at the LTB. 1

Walmer Developments v. Wolch (2003), 67 O.R. (3d) 246, 2003 CanLII 42163, [2003] O.J. No. 3435 (QL), Court File No. 637/02 (Div. Ct.).

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Human Rights Code, R.S.O. 1990, Chapter H.19.

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Walmer Developments v. Wolch (2003), 67 O.R. (3d) 246, 2003 CanLII 42163, [2003] O.J. No. 3435 (QL), Court File No. 637/02 (Div. Ct.) at para 35. ■

IHM News • Summer 2010

Feature

The Sustainability Toolbox Lower Costs and Complaints - Improved Maintenance, Health and Comfort.

By Catherine Wood Environmental Engagement & Learning Services Specialist

W

hen you consider rising utility costs, environmental issues and social concerns, there has never been a better time to reconsider the way we use—and waste—natural resources such as water and energy.

The housing sector is a large consumer of resources and materials. Collectively, housing providers in Ontario spend in excess of $400 million a year on electricity, heating fuel and water. The combination of aging buildings, inefficient technology, and inefficient use and maintenance are leaving buildings and their owners increasingly vulnerable to rising utility prices.

Are you looking for ways to protect yourself against the increasing cost of utilities?

Leading businesses recognize that action on environmental and social issues not only cut costs but also strengthens their reputations, contributes to community regeneration and improves overall performance. The same prospect exists for the housing sector.

Sustainable improvements to building construction, operations, maintenance and use are all crucial to the development of healthy and prosperous communities.

The term “sustainability” quite simply means making smarter choices about products, technologies and actions by taking into account their impacts on the environment, the economy and on equity. The “environment” includes the air

IHM News • Summer 2010

we breathe, the water we drink, the land that shelters and feeds us. The “economy” supports our standard of living and our material needs. The term “equity” refers to the right to a healthy and secure community. Each of these “three E’s” supports and maintains the other.

‘The term “building-as-a-system” is used to recognize the fact that each element of a building interacts with each other.’

In an effort to help the social housing sector navigate the path to sustainable operations, GLOBE has created a Sustainability Toolbox. Designed to work in conjunction with GLOBE’s award-winning Community Champion Program, the Sustainability Toolbox is intended as a “starter kit” to help you and your staff identify simple, low-cost opportunities for improving the efficiency and cost effectiveness of your operations. Examples and case studies from the social housing sector will assist you in motivating, planning, and implementing improvements in your portfolio that demonstrate real leadership and show

residents that you “walk the talk”.

The Sustainability Toolbox, which will be offered free of charge by GLOBE in July 2010, includes modules on 1) Sustainability: An Overview - what is meant by the term and some of the ways that our society, economy and environment are impacted by our choices; 2) Your Building as a System - demonstrating how different aspects of your building work together to impact water and energy use, waste management, costs, health and comfort.

3) Developing a Green Office Program.

The first in a series of tools on creating a Culture of Sustainability, GLOBE’s Green Office Program lists six easy steps that you can take to promote “green thinking” and improve your bottom line by encouraging sustainable choices, habits and attitudes in your staff.

The Sustainability Toolbox will introduce you to overall sustainability issues, and give you a new understanding of the impact of your operations, including energy use, water use, waste management, maintenance and overall condition.

Residential buildings incorporate many different components that use energy and water and generate waste. The term “building-as-a-system” is used to recog-

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nize the fact that each element of a building interacts with each other.

Once you have a clear picture of how building-as-a-system works, you will find that a combination of simple technical upgrades and behavioural changes, as identified in the Sustainability Toolbox, can quickly lower your operating costs and improve the health and comfort of your staff and residents.

When improving a building’s efficiency, significant benefits often arise from simple and inexpensive solutions, but it is important to keep in mind that the value of such improvements is limited by how and when it is used (for example, even if you “do the right thing” by insulating and weather-stripping your building, you won’t reap the benefits if residents keep windows open in winter.) A key component of any sustainability plan, therefore, is the inclusion and engagement of residents and staff.

GLOBE can help train your staff and residents through the Community Champion Program and can help you identify and access incentives that can help defray the cost of adopting sustainable practices. Please contact GLOBE to find out more about these and our other programs, including audit referrals, renewable energy planning, and staff and resident training.

The Sustainability Toolbox is a program of GLOBE (Green Light on a Better Environment), a subsidiary of the Social Housing Services Corporation.

GLOBE (Green Light on a Better Environment) is a subsidiary of SHSC, connecting Ontario’s social housing professionals and residents with tools and services to help them make smart choices about conservation, efficiency and green sustainable practices in the social housing sector.

SHSC is a non-profit, independent corporation that strives to strengthen and raise the profile of the Ontario social housing community. SHSC works with social housing providers and municipalities to help them excel at managing housing assets through programs in energy conservation, capital reserve investments, insurance, natural gas purchasing, research and training. ■

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IHM Certificate in Property Management & Course Completions Human Relations for Property Managers Boulley, Emile Clothier, Rebecca Paduraru, Alexandra Saindon, Gayle Theisz, Bob Sceviour, Cindy Weese, Lauren

Strategic and Financial Planning for Property Managers Buono, Tina Drohan, Caroline Nesbitt, Marie Paduraru, Alexandra Radwan, Suhaib Sima, Nicoleta Zhu, Jing

Property & Building Administration Ali, Jasmin Anger, Christena Arthur, Edna Bainbridge, Michelle Bakus, Petr Balasingham, Sugumar Beck, Sue Blomberg, Andy Boto, Fin Bove, Iladia Clendening, Lise Connors, Kim Crick, Katy David-Yap, Antonia Dinnes, Sharon Dorrington, Rosamund Doucette, Louise Dube, Fortune Fudge, Jeffary Gebril, Nabila

Graham, Jacqueline Hill, Susan Hossain, Olesya Jitana, Sanjiv Judges, Bill Kalpatoo, Ambica Kirton-Bailey, Patricia Langer, Rosalind Lynn, Rhonda Maki, Karen McGrory, Paul McKibbin, Kim Micallef, Lynda Murota, Paul Nippard, Anita O'Hearn, Jackie Oltean, Carmen Peana, Eugen Pilaf, Mircea Poste, Mark Pynappels, MaryAnne Quackenbush, Bonnie Reichert, Paul Richtermeier, Barbara Rios, Nora Rodway, Carol Sider, Doug Sima, Nicoleta Smith, Alicia Taylor, Susan Tremblay, Jason Vinegar, Josh

Program Completion Certificate Bertrand-Rioux, Julie Clivet, Beatrice Lu, Lily Lilua

IHM News • Summer 2010

2010 Conference Report

Paint the Town Green - Highlights of the 2010 IHM Conference

T

he 2010 Annual Educational Conference, held in Kingston, ON from April 21st through 23rd was by all accounts a resounding success. Kingston was the perfect setting for the theme of ‘Paint the Town Green’, with tours to St. Lawrence College’s Energy House and to the Wolfe Island wind turbine farm forming an integral part of the program. The event attracted close to 100 delegates and featured expert speakers on a variety of green and non-green topics. Learning opportunities throughout the day were complemented by social events in the evenings which included a dinner at historic Fort Henry and a banquet dinner featuring

live entertainment by the fabulous Healy and Orr band. The conference definitely ended on a high note with a spectacular keynote presentation by Doug Keeley. Doug’s high-energy “Mark of a Leader” presentation provided us with truly inspiring stories of leadership and motivation. Sincere appreciation is extended to all members of the 2010 Conference Committee, including co-chairs, Cheryl Hitchen and Greg Grange for an exceptional job in planning this year’s events. IHM members are encouraged to mark their calendars now for next year’s conference taking place from April 27th through April 29th in Kitchener/Waterloo.

IHM President, Deborah Filice (far left) and Education Chair, Kathi Zarfas (far right) present Sennan Vandenberg, Lauraine Cyr and Gwen Howarth Merwin with five-year service pins.

Harry Popiluk and Mary Pinto (centre l-r) are awarded with 15-year service pins.

Barb Butler and Kevin O’Hara (centre l-r) are awarded with 20-year service pins.

Annual General Meeting head table Left to Right – President, Deborah Filice, Vice President, Kevin O’Hara, Treasurer, Harry Popiluk and Operations Manager, Carolyne Vigon.

IHM News • Summer 2010

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Highlights of the 2010 IHM Conference

Education Committee Past Chair, Terry McErlean and current Education Committee Chair, Kathy Zarfas present Peter Boban with his certificate of Fellowship.

IHM President, Deborah Filice welcomes Delegates to the 2010 Annual Educational Conference in Kingston.

Dinner at historic Fort Henry offered wonderful networking opportunities.

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The 2010 Conference Committee – left to right Mary McIntyre, Barb Butler, Mike Sching, Lee Campbell, Sennan Vandenberg, Greg Grange and Cheryl Hitchen. (Missing from photo are Gary Bennett and Kelly Powell.)

IHM Distance Learning Volunteer Instructors: (l to r) Jim Irwin, Terry McErlean, Ganesh Nandram, Bill Corrigan, John Bellsmith, Barb Butler, Doug Rollins, Kathi Zarfas, Deborah Filice and Connie VanSickle.

AIHM member and former Mayor of Kingston, Gary Bennett was guest speaker at the opening luncheon.

Past President, Greg Grange is presented with a farewell gift upon his retirement from the IHM board of directors.

IHM News • Summer 2010

Numerous networking opportunities were afforded throughout the conference.

Kingston Town Crier welcomes IHM delegates to the Welcome Luncheon on April 20th.

Mary Pinto far left, Irwin Peters and Deborah Parker (centre right) receive volunteer recognition from Deborah Filice for IHM marketing efforts.

IHM News • Summer 2010

Visit to Wolfe Island wind turbine farm.

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Member Profile

Connie Van Sickle, AIHM

C

onnie is the Program Administrator for The Corporation of the County of Lambton, Housing Services Department. She began her social housing career in the co-operative sector moving to the local housing corporation and then to the Service Manager where she administers social housing programs including access, rent supplement, non-profit and subsidy.

Connie has a keen interest in facilitation and is a life-long learner. Currently she holds an Honours degree, a Diploma in Adult Education and certificates in the Ontario Management Development and IHM programs.

Connie became an accredited member of the Institute in 2004. Throughout her involvement, she has chaired the Southwest Chapter, served on the conference committee and is currently an instructor in the distance learning program. ■

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You Know You’re a Property Manager When… ... your university aged children no longer take you on the apartment/home hunt .... because you ask too many questions and demand too many answers. The best is, “does it really matter that students put baggies over all their smoke detectors, gosh MOM, everybody does it”. No wonder I have sleepless nights!

Donna Haley, AIHM,R.C.M., HALEY PROPERTY MANAGEMENT INC.

...you check the expiry date on every elevator license you see.

Madeleine Cheesman, AIHM

IHM News • Summer 2010

A Day in the Life of a Property Manager (now retired)

An Absolute Miracle

By Greg Grange

I

recently attended the IHM Conference in Kingston which, as always, was super. Even though retired, seeing everyone was such a pleasure as I always found our close knit membership one of the true benefits of belonging to such a professional group. Our membership really is very special!

Most of the attendees stayed at the Radisson Hotel while some of the attendees, including two Board Members, stayed at the adjacent Confederation Basin Hotel. A week after the conference a miracle happened at the Confederation Hotel. No one was killed when the underground parking lot at the hotel collapsed. Some of you may have seen coverage on CBC that evening. Twenty cars were crushed and it truly was a miracle no one was in the underground garage at the time.

Hearing of the disaster brought back memories — a little déjà-vu — when another miracle happened in downtown Kingston two blocks from the Confederation Hotel.

It was December 16th, 1992, at 2:05 in the afternoon when the roof of a one story brick and limestone building collapsed. Again it was a miracle that no one was killed. That building housed the offices of Kingston and Frontenac Housing Authority of which I was the Housing Manager. I was in the building along with several other staff when it collapsed. It was all over in two seconds flat. The pressure of the roof collapsing created a huge gust of wind and incredible pressure that blew the windows and doors out, papers flew everywhere, and then dead silence. I wasn't

IHM News • Summer 2010

sure if it had been a bomb, as we had recently received several bomb threats, or if it was a gas explosion. This experience must be similar to a tornado ripping through a house.

CALLING ALL PROPERTY MANAGERS ...with stories to share!

We all got out, no one was hurt, and we had no files, no nothing. The ironic thing was our back-up tapes were temporarily secured in the vault, the vault was under the collapsed roof and, more ironic, Kingston Housing was truly homeless.

Operations went into disaster mode, we were up and running in minutes through our call service. I temporarily housed administration and operations in several non-profits in Kingston and in the local Rent Control Office for the next several days. Six weeks later the Ministry of Labour did let us in but most records were destroyed. We eventually found permanent office space and that experience is a distant memory one which my staff and I will never forget.

As to the cause of the disaster, well that was never conclusive but it was likely heavy snow load on a flat roof with a span of over 100 feet.

The building was demolished and converted to a downtown parking lot.

At the end of the day it was just another “Day in the Life of a Property Manager”.

All good P.M.’s should always be prepared because you just never know.

We know that a Property Manager’s job can be both challenging and interesting.

How often have you come to work with your day all planned in your head only to have something unexpected come along …

We are looking for some stories to share with your colleagues in the Property Management field.

If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@taylorenterprises.com

Happily retired and warmest regards. ■

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IHM Job Posting and Resources

Welcome to Our New Members New Candidate Members Adams, Gabrielle Alas, Hugo Ash, Arthur Boban, Casey Bozic, Goran Checiches, Dana Clarke, Richard Corley, Michelle Diamond, Stacy Ellen Dickinson, Ashley Filice, Francesca Grouse, Shena Liebusch, Marlane Markovic, Mirna Oka, Bardha Piech, Magdalena Rose-Jump, Janet Sceviour, Cindy

Scheulderman, Caroline Silverman, Rob Stevens, Dana Taullaj, Sokol Voicu, Aurora Vostrikov, Tatiana White, Samantha Wong, Jack Zottarelli, Michael

New Corporate Members Ameresco Canada Inc Cana Management Associates Ltd The Agency for Co-operative Housing Williams and McDaniel Property Management

Whether you are looking for a job or looking to hire a Property Management professional, this webpage has lots to offer. Separate sections have been designed – one for job postings and the other for resources and links to other websites. And remember – posting a property management related position is completely free of charge to IHM members.

Just supply us with a copy of the job posting along with the closing date for submissions in either a ‘Word’ or ‘PDF’ format and we will have it posted online – usually within 24-48 hours. Send your job postings via email to ihm@taylorenterprises.com

2010-2011 Board of Directors www.ihm-canada.com PRESIDENT:

SECRETARY/TREASURER:

Deborah Filice, R.S.S.W, FIHM City Of Brantford Manager, Municipal Housing, Public Health, Safety, Social Services - Housing 220 Colborne Street (Office) P. O. Box 845 Brantford, ON N3T 5R7 Tel: (519) 759-3330, Ext. 6365 Fax: (519) 759-1932 Email: dfilice@brantford.ca

Harry Popiluk, FIHM Victoria Park Community Homes 155 Queen St. N., Hamilton, ON L8R 2V7 Tel: (905) 527-0221 Ext.215 Fax: (905) 527-3181 Email: hpopiluk@vpch.com

VICE-PRESIDENT Kevin O’Hara, AIHM, D.P.A. Conference Committee Region of Waterloo Waterloo Region Housing 235 King Street East, 6th Floor Kitchener, ON N2G 4N5 Tel: (519) 575-4800, ext. 1218 Fax: (519) 893-8447 Email: kevino@region.waterloo.on.ca

IHM OFFICE:

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DIRECTORS: Lynn Alexander, AIHM Communications Chair Region of Durham Housing Services P.O. Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: lynn.alexander@durham.ca Terry McErlean, FIHM Education Committee Social Housing Division, County of Simcoe 136 Bayfield Street, 4th Floor Barrie, ON L4M 3B1 Tel: (705) 725-7215 ext. 1846 Email: terry.mcerlean@simcoe.ca

Lynn Morrovat, Administrator Carolyne Vigon, Operations Manager Josee Lefebvre, Administrative Assistant

Deborah Parker, AIHM Marketing/Membership Co-Chair Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281, ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca

Kathi Zarfas, AIHM, MPA Education Committee Chair Social Housing Services Corporation 390 Bay Street, 7th Floor Toronto, ON M5H 2Y2 Tel: (416) 594-9325 ext 215 Fax: (416) 594-9422 Email: kzarfas@shscorp.ca

Doug Rollins, AIHM Education Committee City of Toronto, Shelter Support & Housing Administration Metro Hall, 55 John Street, 6th Floor Toronto, ON M5V 3L6 Tel: (416) 392-8638 Fax: (416) 392-0548 Email: drollin@toronto.ca

CANDIDATE REPRESENTATIVE

Connie Van Sickle, AIHM Education Committee County of Lambton Housing Services Department 150 North Christina Street, 2nd Floor Sarnia, ON N7T 7H3 Tel: (519) 344-2062, ext. 2040 Fax: (519) 344-2066 Email: connie.vansickle@countylambton.on.ca

Sennan Vandenberg Marketing/Membership Co-Chair St. Lawrence Youth Association P.O. Box 23003 Amherstview RPO Kingston, ON K7N 1Y2 Tel: (613) 384-4869, ext 110 Fax: (613) 384-8873 Email: svandenberg@slya.ca Michelle Waye Marketing/Membership Co-Chair City of Toronto Policy Planning & Project Consultant Shelter Support & Housing Administration Division Metro Hall, 6th Floor 55 John Street, Toronto, ON M5V 3C6 Tel: (416) 392-0601 Fax: (416) 338-1144 Email: mwaye@toronto.ca

2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com

IHM News • Summer 2010