IHM News- Fall 2018

Volume 71, Fall 2018

Canadian Publications Mail Agreement # 40739009

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Affordable Housing in Canada in Crisis as Rental Rates Climb and Supply Dwindles Inside Vice-President’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

5-Day In-Class Course Registration - Tenancy Law in Ontario . . . . . . . 11

Cannabis Legalization - Addressing Impairment in the Workplace . . . 3

5-Day In-Class Course Registration - Human Relations for Property Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Affordable Housing in Canada in Crisis as Rental Rates Climb and Supply Dwindles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Member Profile: Nicolas Davey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Building Make-Up Air Units…. What Every Tenant Should Know . . . . . . . . 7

IHM Course Completions and New Members . . . . . . . . . . . . . . . . . . . . 14

IHM Fall Seminar - Managing Tenant Relations . . . . . . . . . . . . . . . . . . 8

Upcoming IHM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

IHM Fall Seminar - Finance 101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2018-2019 IHM Volunteers and Board of Directors . . . . . . . . . . . . . . 15

IHM Fall Seminar - Fire Safety Management . . . . . . . . . . . . . . . . . . . 10

Vi c e - P r e s i d e n t ’s M e s s a g e

Reflection on IHM’s Beginnings Not too long ago, I was speaking with one of the participants in an IHM training course about the history of the IHM. As many of the original members of the IHM have already retired, I thought it may be a good time to share a bit of the IHM history in this newsletter.

Property management was not always a recognized profession in Ontario. In 1975 there were no formal training programs for property managers. Often the job was left up to real estate agents, accountants and others who had gravitated toward the field.

Much of the rental housing in Ontario was built in the 60s and 70s and at the same time the rental housing industry was going through an evolution with the buildings becoming larger, taller and more complicated. In addition, the high density housing developments that were being constructed in the 60s and 70s were growing more complex administratively, socially, technically and financially.

Around that same time, Ontario Housing Corporation (OHC) was in the process of building a portfolio of social housing units that would eventually total over 85,000 units across the Province and they needed skilled people to manage this rapidly growing and socially complex portfolio. In response to the above, the Ministry of Housing initiated an in-house property management training program in the 1970s where 50 trainees were hired each year and given the opportunity to receive on the job training in property management.

Some of the more senior managers at OHC were hired from the United Kingdom where they already had over 50 years of experience in social housing. The knowledge and experience they brought with them was essential in order to properly manage the rapidly growing rental portfolio. In the UK, professional associations such as we now have with IHM, ACMO, REIC, etc. had successfully operated for many years. Ultimately, it was recognized that a formal training program was needed for the rental housing industry in Ontario and the Provincial Government supported the idea of creating such a program with the introduction of the Institute of Housing Management in 1976.

Since that time, IHM has promoted professionalism in property management with its accreditation program, conferences and ongoing training courses. Its members are active in both the public and private sectors and many have been quite successful in their property management careers, in part, because of the professional training they received.

As the property management industry continues to grow and evolve, IHM will maintain its efforts to meet these challenges and provide a high level of training and development opportunities for its members.

Kevin McCann, FIHM IHM Vice -President

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IHM News • Fall 2018

Workplace Safety

CANNABIS LEGALIZATION Addressing Impairment in the Workplace

By Carola Mittag Workplace Safety Group

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n October 17th, 2018 the legalization of recreational cannabis becomes law. Employers in all sectors have responsibilities to keep their workplaces, workers and others safe. Now is the time to review your policies and procedures because, regardless of the source, fatigue, use of drugs (over-the-counter, prescription, illicit), consumption of alcohol, etc., impairment can have severe consequences affecting our focus, judgment, and ability to do our jobs safely.

Key steps to reducing the impact of impairment on the workplace are to have appropriate mechanisms in place, to provide clear guidance to all workplace parties, and to apply workplace policies and programs using a fair and consistent approach.

This article presents information and recommendations for employers, employees, and others dealing with workplace health and safety including how to: • address the potential for impairment as part of a hazard assessment, • establish a concise policy and program on the use of any substance that can cause impairment, • determine the actions the workplace will take regarding impairment, • implement accommodation practices where necessary (including for therapeutic needs, and substance dependence), and • create a supportive healthy and safe workplace.

Currently, there are limited means to determine impairment from cannabis through testing. Also, substance testing is generally

IHM News • Fall 2018

considered discriminatory on the basis of disability and perceived disability and it is only recommended in specific situations, e.g. safety sensitive work by organizations such as the Canadian Human Rights Commission.

Addressing potential impairment from cannabis is part of a workplace’s hazard assessment process. Safety sensitive positive positions must be identified. Appropriate controls and measures must be identified, including the need for a concise workplace policy(ies). As part of the policy and procedures, identify what action will be taken if there is suspected or identified impairment or substance use, and the need for accommodation practices where necessary (including for medical/therapeutic needs, and substance dependence).

Employers must provide training to supervisors and employees on the impact of impairment, and how to recognize and respond to possible signs of impairment and implement the next steps as identified in the organization’s workplace policy.

Employees should be educated and trained on available policies, programs, recognizing impairment in others, and any assistance measures available to them. Accommodation is necessary in cases of medical/therapeutic need, or disability (including disability from substance dependence).

Accommodation plans should be based on medical assessment and developed collaboratively between both employer and employee.

Employers cannot stick their heads in the sand thinking this does not apply to them.

The legalization of recreational cannabis will change the workplace landscape and the duties of employers.

Carola Mittag is President of Workplace Safety Group, experts in workplace health and safety.

Workplace Safety Group has designed training programs specifically for the housing sector and developed an auditing tool to ensure that housing administrations meet all legal health and safety compliance requirements.

Email: carola@workplacesafetygroup.com ■

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Feature

Affordable Housing in Canada in Crisis as Rental Rates Climb and Supply Dwindles The government used to mandate construction of affordable homes.

Not so in recent decades.

Canada Press

VANCOUVER — Joanna Fletcher lives in a one-bedroom apartment on Vancouver’s east side with her 10-year-old son. The building has mice and mould, and her new landlord is threatening eviction.

While she has plenty of reasons to leave, Fletcher says she's fighting to stay for as long as possible because she can't afford anything else in the area and leaving would mean disrupting her son’s school year.

“It’s not just like I can pick up and go, there isn’t anything for me to go (to),” she said in a recent interview.

Fletcher isn’t alone in feeling the impact of the housing affordability crisis affecting cities across the country.

The Canada Mortgage and Housing Corp. says average rents nationally went up last year by 2.7 per cent to $947 per month.

Meanwhile, the availability of rentals is becoming increasingly limited. The CMHC says the overall vacancy rate for cities across the country was three per cent in 2017, down from 3.7 per cent in 2016.

In its annual report on rental housing, the corporation said the demand for purposebuilt rental is outpacing the growth in supply, while the rate of condominiums rented out also declined.

Craig Jones, a PhD candidate in geography at the University of British Columbia, said

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the situation is largely the result of the federal government’s move away from building rental housing in the early 1990s, combined with the extreme profitability of building condominiums over rentals in the private sector.

The government used to build thousands of units of rental housing annually, and the private sector does not appear to have filled the gap in the years since, Jones said.

Although up to a third of condos are estimated to be rented out by owners, Jones said the rents are typically not as affordable as rental only properties and tenancies

aren’t secure because owners can always choose to move back in, renovate or trigger other means of eviction.

Statistics Canada reported last year that nearly a quarter of Canadians spent more than 30 per cent of their income on shelter costs, which is the marker for affordability.

Jones said the statistics are a sign that many people live in precarious circumstances.

“It’s taken us a long time to get here, it’s taken decades of ignoring the system,” he said, adding it would take a least 10 years of government commitments to resolve the problem. “That is something that is difficult

IHM News • Fall 2018

tainly feeling vulnerable to development pressure,” Garrison said. “We are trying to strike a balance.”

Landlords in Vancouver who evict their tenants are required to pay several months rent, assist in relocating them within the city, and pay for moving costs, he said.

Developers would also have to give previous tenants the opportunity to move back into the new building at a discounted rate.

Joanna Fletcher reacts while speaking about the living conditions in the one-bedroom apartment where she lives with her 10-year-old son, in Vancouver, B.C., on Friday February 23, 2018.

to do because it’s expensive and it doesn’t show immediate results.”

received applications for any development at the property.

Fletcher is one of those people caught in the housing crisis.

The landlord did not respond to requests for comment.

She has lived in her Vancouver apartment for eight years and pays about $930 a month in rent, which included basic cable until February.

Housing as a ‘basic right for all Canadians’

“I’m just sort of pretending it’s not happening in many ways. On certain days, I just keep it right off my radar, otherwise I'd lose it.”

Joanna Fletcher has multiple sclerosis and is unemployed but looking for work. She said she’s been looking for a two-bedroom home for years, but units are hard to come by. A suite that became available in the area was more than double what she pays in rent.

Her building was recently sold to a company and Fletcher said the new landlord began approaching tenants in January offering to pay them three months’ rent if they move out by April. She was offered five months’ rent if she signed an agreement by midFebruary.

“It’s a drop in the bucket if I don’t have anywhere to live,” she said.

Fletcher declined the offer and decided to wait for an eviction notice. She hopes that will be at least eight months away since a legal notice requires permits from the city to develop the property, which is a lengthy process to obtain. The city says it has not

IHM News • Fall 2018

A spokesman for the Tenant Resource and Advisory Centre in B.C. said evictions caused by renovations or redevelopment are among the most common problems tenants report.

Andrew Sakamoto said the province’s Residential Tenancy Act should be changed to double the notice time for evictions to four months, and offer greater compensation to renters. Availability of housing may be a problem, but stronger laws that protect tenants could make a difference until supply catches up with demand, he said.

“You need to have security of tenure and safe housing in order to thrive in other aspects of your life,” Sakamoto said. “I think we need to get away from this commodification of housing and see it for what it really should be, and that’s a basic right for all Canadians.”

Dan Garrison, Vancouver’s assistant director of housing policy, said there is a lot of older housing stock that needs to be updated but the city has tougher rules than the province when it comes to redeveloping rental properties.

“We know that renters in the city are cer-

Not all jurisdictions share these policies.

In Toronto, Jillian Zeppa, 30, who works for a non-profit education organization, couch surfed with friends for six months after she was evicted from her one bedroom basement suite last fall.

Zeppa said she had lived in the unit for 16 months when the landlord decided to move in herself, prompting her eviction.

She disputed the notice with the province’s rental housing enforcement unit and was awarded $2,000 in compensation. But Zeppa said the cost of moving, storing her belongings, searching for a new home and the stress of the experience had her hoping she’d receive twice that amount.

Evictions ‘in bad faith’ Her situation reflects a concerning trend, say housing advocates in Ontario.

Geordie Dent, executive director of the Federation of Metro Tenants’ Associations, said in nine of the last 10 years, the number one reason the agency received calls from tenants facing eviction was due to unpaid rent.

But last year that changed with an “explosive” increase in landlords choosing to make use of the home themselves or by their family, he said.

“Probably most of them are going to be in bad faith, meaning the landlord is not actually moving in, it’s just pushing tenants out to be able to jack up the rent,” Dent said.

The Ontario government responded by bringing in new rules last September that require landlords to pay a tenant one month of rent in compensation. If the landlord Continued on page 8

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advertises, rents, demolishes or converts the unit within a year — signalling they aren’t using it themselves — they could also face a fine of up to $25,000.

In many cases, landlords want to get rid of their oldest tenants who pay the lowest rents, Dent said. Being able to charge higher rents for new tenants could be enough to cover the penalties, he added.

Zeppa pays $1,050 per month. Finding a new place close to transit for the same rent with similar amenities, such as laundry in the building, proved to be impossible.

“The golden rule of spending 30 per cent of your money on rent, I feel like is out the window because rent is going up but no one’s salary is going up,” said Zeppa.

She moved into a new apartment on April 1st after months of searching. But at $1,300 a month, Zeppa said she has to make sacrifices.

The new unit accounts for 45 per cent of her take home income and it is far enough from her office that she’ll have to spend an hour on transit, rather than walking or cycling.

There are also other changes she is looking at to cover the extra cost of rent.

“I’m either not going to travel or not going to make an RRSP contribution every year. One of them is going to have to be sacrificed, I realized, in the budget planning of it all. That doesn’t really feel right,” she said.

While she’s confident her new home will be more stable, Zeppa said if she is evicted again, she’s more likely to consider other areas of the country to live and work.

“This whole experience has allowed me to realize Toronto will not be a forever place for me,” she said.

The federal government announced a national housing strategy last fall that commits $40 billion over 10 years to new units and upgrades of aging properties, including loans to encourage developers to build new housing geared toward modest- to middleincome families.

Aled Ab Iorwerth, the Deputy Chief Economist at the CMHC, said whether there is enough incentive for developers to construct purpose-built rental housing remains unclear.

“I think there are a lot of incentives out there to build,” he said.

“How exactly the market supplies that is a little bit conditional on their own decision.” u

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IHM News • Fall 2018

Property Managers are often required to prepare plain language, easily understood tenant communications. The following is an example of a Tenant Notice regarding how Make-Up Air Units operate and a response to frequently asked questions.

You are welcome to copy this sample notice to share with your residents.

Building Make-Up Air Units…. What Every Tenant Should Know

By Marc Puype, B.A. Sc. Technical Services Manager, Haldimand Norfolk Housing Corporation

M

ake-up air units supply fresh air to buildings to compensate for air lost through exhaust fans and other sources. Simply put, they “make up” for lost air, which helps to ensure good indoor air quality.

from the corridor. Sealing the suite door is NOT recommended. Indoor air quality in the suite will be reduced, particularly in the winter when windows and doors will not be left open. No fresh air in the suite will result in stale, unhealthy air and could lead to humidity/moisture issues like mould.

How Do They Work?

A make-up air unit is typically installed on the roof, either indoors or outdoors. The unit has a fan that draws in 100% fresh outdoor air and pushes it into the building hallways through metal ducts. Pushing air into a building positively pressurizes the hallway. When the corridor is pressurized, the air looks for a way to get out.

Every suite door in the corridor has gaps around the door that have been purposely provided to allow the air to escape the corridor and enter the suites. This air will make up for the lost air that escapes through the kitchen hood fans and bathroom exhaust fans in the suites, and provide fresh air in order to provide a healthier indoor environment.

What Happens When Building Hallway and Stairwell Windows are Left Open?

So I don’t Run My Exhaust Fans, I Don’t Need Make Up Air? No. It is essential to use exhaust fans. These remove odours and air contaminants from cooking, excessive moisture from showering and washing dishes, smoking, etc. Not running exhaust fans can lead to numerous problems including unhealthy air, mould and moisture damage. Building codes require buildings to be ventilated. Makeup air units, along with exhaust fans, provide this ventilation.

This also ensures cooking smells, odours and cigarette smoke remain in each apartment and do not travel into the hallway.

I See That Some People Have Sealed Their Suite Doors, is this a Good Idea?

Since winter air is very cold, most makeup air units can also heat the air before it enters the building. This could be a gasfired heater (typically used on outdoor units) or a hot water coil system (typically used on indoor units).

Many unit owners seal the perimeter of their suite doors with weather-stripping.

This is typically done because the unit owner has noted either noise transfer from the corridors, drafts or cool air coming through the suite door, or odour transfer

IHM News • Fall 2018

Leaving hallway and stairwell windows open defeats the purpose of the make-up air unit in the building. The moment windows are left open, the incoming 100% outdoor fresh air introduced into the hallways escapes through these opened windows rather than enter each apartment. The hallway also loses pressurization and this is what allows cooking smells, cigarette smoke and any stale air to travel from each apartment and into the hallway, and possibly back into another apartment. Not to mention, massive heat loss In the winter time.

Many people believe that opening these windows allow fresh air into the hallways, when in fact the make-up air unit is already pumping 100% fresh air from outside Into the hallway through the duct system.

If you have any questions regarding this notice, please contact (staff name and contact information). u

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IHM News • Fall 2018

IHM News • Fall 2018

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IHM News • Fall 2018

Tenancy Law in Ontario REGISTER NOW FOR THIS 5-DAY IN-CLASS COURSE!

Cost: Members - $650.00 Non-Members - $750.00

November 12 - 16, 2018

(plus HST)

Monday - Thursday: 9:00 a.m. to 4:30 p.m.

Friday: 9:00 a.m. to 12:00 p.m.

Fees Include: Course manual, handouts, breakfast, lunch and coffee breaks

Non-Members: Register for the course today and receive 12 months membership complimentary through to December 2018. Sign-up online at www.ihmcanada.net or contact Tara Dwomoh, at 416-493-7382 ext 144 for further details.

IHM Office / 2800 14th Avenue, Suite 210, Markham, ON IHM is pleased to announce that the Tenancy Law in Ontario Course (one of the five core courses within the Institute’s Certificate In Property Management program) will be offered in a 5-day in-class format. IHM students are encouraged to take advantage of this opportunity for an in-class learning environment outside of a community college.

For a list of benefits of membership with IHM please visit the website at: www.ihmcanada.net

The course will be offered in a rigorous 5-day format at the IHM office in Markham, ON. The final exam will be written onsite at the end of the course and students will be notified of their final mark within two weeks of the course.

Program Outline

Nearby Hotel Accommodations: Homewood Suites by Hilton Toronto/Markham 50 Bodrington Course, Markham, ON L6G 0A9 For reservations call - 905-477-4663

The intent of this course is to introduce the student to the law of residential tenancies governing landlords and tenants in Ontario.

The course is designed to give the student a firm understanding of the basic legal principles articulated in the legislation. It will also focus on the practice and procedures at the Landlord and Tenant Board. The student will gain practical hands-on experience ranging from filing and serving legal documents to advocacy skills.

Special Rate - Studio Room: $132.00 plus HST Pease reference the Institute of Housing Management when booking to secure rate. Be sure to mention promo code #0003019121 Guest will receive daily complimentary hot breakfast and Welcome Home Reception featuring a light meal and beverage (Monday - Thursday evenings).

PLEASE NOTE: IHM will courier the course manual in advance. Students will be required to read and complete certain chapters from the manual prior to the course, so strict adherence to published registration deadlines will be observed.

SUBTOTAL

For quick and easy response and to guarantee your place in the course, register online using a credit card: http://ihmcanada.net/EDUCATION/inclasslearning.php

+ 13% HST

REGISTRATION FORM FOR CHEQUE PAYMENT ONLY.

TOTAL

No refunds will be provided after Friday, October 26, 2018.

Name Organization: Address:

City:

Phone:

Prov:

Postal Code:

Email:

Allergies/Dietary Restrictions: Cheques payable to: Institute of Housing Management, 2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 Ext 255 | Toll Free: (866) 212-4377 | Fax: (416) 491-1670 | email: ihm@associationconcepts.ca

All core courses are also available through distance learning. Visit ihmcanada.net for further details.

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IHM News • Fall 2018

Member Profile

Nicholas Gavey Nicholas Gavey entered the Property Management industry almost a decade ago. Starting in leasing, he progressed through the ranks and fulfilled senior roles in property management, which led him to his current role with Precision Property Management.

His duties include tenant relations, lease administration, unit inspections, rent/ arrears collection and Landlord & Tenant board hearing preparation and attendance. Nicholas is highly knowledgeable in all aspects of housing law and policy. He strives to consistently deliver exceptional customer service to all levels of stakeholders and has excellent negotiating and conflict resolution skills.

As the newly appointed Candidate Director, Nicholas has also joined the Conference & Communications committees and aspires to be a bold influencer in the future of the Property Management industry. His mission is to help expand IHM to become the leading source for education, professional development and networking for individuals in the property management industry.

With 10 years of experience that have led to his ability to provide quality housing, Nicholas is a force to be reckoned with in the world of property management. His objectives in his management role are as follows: to upgrade the quality of nonprofit housing, to provide safe and modernized housing solutions, and finally, to ensure that the housing offered to tenants is structurally sound, to be passed forward to the next generation!

A little bit about Nicholas: he loves the organizational side of business, and enjoys that every work day is different. He loves being challenged and believes that thinking outside of the box is an opportunity! His favourite colour is blue and he enjoys long walks on the beach. Nicholas also volunteers with the Cancer Assistance Program (CAP) of Hamilton, as a committee member for their annual Golf Classic Tournament and currently sits as the events 2018 chair.

In the future Nick’s goal is to provide quality leadership to his team, and is honoured to be a caretaker of someone’s home.

It is a role he will strive to maintain and respect. ■

CALLING ALL PROPERTY MANAGERS… We know that a Property Manager’s job can be both challenging and interesting. How often have you come to work with your day all planned in your head only to have something unexpected come along? We are looking for some stories to share with your colleagues in the Property Management field.

If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@associationconcepts.ca

IHM News • Fall 2018

Join the Institute of Housing Management on

Facebook, LinkedIn and

Twitter Visit our website at: ihmcanada.net to gain access

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Education

Membership

IHM Certificates in Property Management Property & Building Administration

Strategic and Financial Planning for Property Managers

Fabio Alviani Kate Hunter Saso Nikolovski Nancy Moreira Cindy Hache Alanna Walker Gabriella Mullina Umber Siddiqui

Susan Alexander Kiya Morphy Lana Litke Shannon Hartford

Congratulations to IHM’s Newest Members: Accredited Member Trish Maracle, AIHM Madonna John, AIHM Swetlana Nwaokoro, AIHM Jacqueline Graham, AIHM u u u

u u u

u u u

Congratulations to IHM’s Program Completion Students

Human Relations for Property Managers Melissa Colitti Gerry Butineau

Kala Flannery Nicholas Gavey Elaine Porter Elizabeth Hawbolt Yuchi Wang Camelia Suiu

u u u

Building Maintenance for Property Managers Tanya Polito u u u

Honorary Candidate Member Dale Skvereckas u u u

Candidate Members Rano Azimova Terra Lynn Van - Vugt u u u

u u u

UPCOMING IHM EVENTS FALL SEMINAR SERIES Monday, October 1, 2018

You Know You’re a Property Manager When…

Managing Tenant Relations uuu

Monday, November 5, 2018

Finance 101 uuu

Thursday, November 8, 2018

Fire Safety Management

5-DAY IN-CLASS COURSES November 12-16, 2018

Tenancy Law in Ontario

When you need to identify exactly what type of pest this is...

When part of your day is researching dog waste systems…..oh my!

uuu

December 3-7, 2018

Human Relations for Property Managers

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IHM News • Fall 2018

Here’s How You Can Help!

Participate on the various committees Help with the Annual Educational Conference Submit relevant articles for the IHM quarterly newsletter Consider becoming a proctor for exams (FIHM/AIHM Members only) Mentor a Candidate member (FIHM/AIHM Members only) Become an Instructor (FIHM/AIHM Members only) Contact the IHM office for more information on how you can help.

2018-2019 IHM Volunteers and Board of Directors EXECUTIVE

DIRECTORS

President Jimmy Mellor, FIHM Director of Operations, Precision Property Management 22 Goodmark Place, Suite 22, Toronto, ON M9W 6R2 Tel: 416-675-2223 | Fax: 416-675-0170 Email: jimmym@ppmgmt.ca

Conference Chair & Communication Committee Member Dana Caputo, AIHM Halton Regional Centre 1151 Bronte Road, Oakville, ON L6M 3L1 Tel: 905-825-6000, ext. 4430 Email: Dana.Caputo@halton.ca

Vice President/Education Committee Marketing/Membership Committee Kevin McCann, FIHM K.J. McCann and Associates Richmond Hill, ON Email: kevinmccann98@hotmail.com Secretary-Treasurer Lynn Alexander, AIHM Region of Durham Housing Services P.O.Box 623, Whitby, ON L1N 6A3 Tel: 905-666-6222 | Fax: 905-666-6225 Email: Lynn.alexander@durham.ca

IHM OFFICE: Carolyne Vigon, Operations Manager Tara Dwomoh, Program Manager 2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 / 1-866-212-4377 Fax: (416) 491-1670 Email: ihm@associationconcepts.ca

www.ihmcanada.net

IHM News • Fall 2018

Conference Committee Member, Marketing/Membership Committee Member Stacy Ellis, AIHM The Regional Municipality of York Community and Health Services, Housing Services 145 Essex Avenue Richmond Hill, ON L4C 0W8 Tel: 905-898-1007 ext. 72717 Email: stacy.ellis@york.ca Education Chair Phil Eram, B.Sc., FIHM Precision Property Management Inc. 22 Goodmark Place, Suite 22 Toronto, ON M9W 6R2 Tel: 416-675-2223 Fax: 416-675-0170 Email: pgsd@cogeco.ca Conference Committee Co-Chair, Education Committee Member, Communications Committee Member Deborah Filice, BA, RSSW, FIHM, CIHCM, CMMIII Haldimand Norfolk Housing Corporation Unit 2 – 25 Kent Street North, Simcoe, Ontario, N3Y 3S1 Tel: 519-426-7792 ext. 111 Email: dfilice@hnhousing.ca

Communications Chair & Marketing & Membership Co-Chair Francesca Filice, B.A., AIHM Hamilton East Kiwanis Non-Profit Homes Inc. 281 Queenston Road, Hamilton, ON L8K 1G9 Tel: 905-545-4654, ext. 233 | Fax: 905-545-4884 Email: Francesca.Filice@Kiwanishomes.ca

Conference Committee Member Don White, AIHM Niagara Regional Housing Campbell East, 1815 Sir Isaac Brock Way PO Box 344, Thorold, Ontario L2V 3Z3 Tel: 905-682-9201 ext.3938 Email: Don.White@niagararegion.ca Education Committee Member, New Opportunities Committee Member Dan Van Willegan, AIHM Management Professionals Realty Limited, Brokerage 25 Whaley Dr., Toronto, ON M8W 2N2 Tel: 416-657-2117 Ext. 1 CANDIDATE REPS Conference Committee Member, Communications Committee Member Nicholas Gavey Precision Property Management Inc. 22 Goodmark Place, Suite 22, Toronto, ON M9W 6R2 Tel: 416-857-9894 | Email: nicholasgavey@gmail.com

Education, Membership & Marketing Committee Member Pamela Tomio Human Services Division Peel Housing Corporation - Peel Living 4th Floor, 7120 Hurontario St., Mississauga, ON L5W 1N4 Tel: (905) 453-2500 Ext. 3770

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