Performance Measurement in Public Sector
Performance Measurement in Public Sector Management & Leadership
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Performance Measurement in Public Sector
INTRODUCTION Many public, professional organizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. Performance Measurement in Public Sector Training Course will empower you with a complete understanding of performance management and appropriate performance management systems. Performance management is diverse and could differ from organisation to organisation because of the nature of workforce, organisation dynamics, organisation goals, etc.
In this course, participants will learn measure and improve the performance of their departments, units and organizations using quality improvement tools
OBJECTIVES By the end of this Performance Measurement in Public Sector Training Course , participants will be able to: Secure buy-in from all stakeholders for using performance management in the Public Sector Overcome resistance to performance measurement transparency and reporting requirements Integrate performance management initiatives into other ongoing management improvement efforts Lead cultural change within the public sector to achieve improved results Utilize performance measures with proven techniques of evidence-based analysis, performance measurements, reporting and benchmarking Devise and lead performance improvement teams – working across program silos to obtain effective results across the organization Make direct connections between Performance Management and Organizational Goals Demonstrate Best Practices in Addressing and resolving Work-performance related Problems
Performance Measurement in Public Sector
WHO SHOULD ATTEND ? Performance Measurement in Public Sector Training Course, is ideal for : Individuals who will lead or play a key execution role in performance improvement initiatives in their public sector organization Public Sector Managers and Team Leaders Supervisors responsible for the use and application of performance management and appraisal techniques within the Public Sector Performance Management Officers Human Resource Directors Employee Relations Managers
COURSE OUTLINE
Day 1 Assessing the Starting Point: The Public Sector Performance Management Maturity Scale Performance Management defined as an Enabling Movement Performance Management Best Practices in Public Sector and Non-profit Organizations Conducting a Comprehensive Assessment of Your Government Organization’s Current Use of Performance Management Concepts Key Principles of Effective Performance Management for Profits, Non-Profits and Hybrid Organizations Customizing the Performance Management Approach via the PPC Model to Build the Required Capacities
Day 2 Defining the Scope of the Performance Management Initiative Identify Performance Improvement Opportunities and Align to Internal Leadership Policy Goals Project Management Fundamentals for Performance Improvement Initiatives Identifying and Developing Your Performance Improvement Team – Policy, Planning and Implementation Leaders Gaining Top Down, Internal and External Stakeholder Buy-in Identify Alignment Opportunities between Performance Management and Legislative and Administration Priorities Designing Goals and Objectives linked to The High-Performance Organization Developing the 4 Step Implementation Model – Diagnostic, Design, Implement and Review
Performance Measurement in Public Sector
Day 3 Performance Management Strategy Development Diagnostic Assessment of Primary Activities, Deliverables, Customer Focus Designing the ‘As is’ to the ‘Should be’ Pre and Post Measurements The End in Mind – The High-Performance Organization Design Organizational Goals Enabled with the Balanced Scorecard Competitive Benchmarks for Performance Comparisons and Important Developments Performance Management Enabled via KPIs Best Practice Objectives and Key Results (OKRs) for Public Sector Organizations Implement Project Management Principles – Launch, Timelines, Phases, Milestones, Quick Wins and Pilots Effectively Cascading Strategic KPIs – Goal, Division and Task KPIs Designing an Effective Communication Strategy Measure Post Project Reviews Enhancement and Modifications What Next?
Day 4 Driving the Achievement of Performance Goals The Purpose of Employee Reviews as a Vehicle to Drive Performance at All Levels Performance Reviews: Facilitating a Process for Analyzing and Using Performance Information Internally to Drive Improvements Performance Analysis - Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc. Addressing the Performance Gap via Proven Approaches for Optimal Organizational Results Managing Performance Problems – Key Activities Improving Motivation and Engagement at Work Performance Evaluation and the Link to Rewards
Day 5 Sustainability of Performance
Performance Measurement in Public Sector
Action Planning for Sustainability of The High-Performance Organization Sustainability via Feedback Models - Constructive and Developmental Feedback Coaching and Mentoring for Performance Seminar: Review and Summary Close of Program and Final Evaluation
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
Performance Measurement in Public Sector
CONTACT INFO
LONDON DOCUMENTATION
Oxford Street Offices: London - Oxford St.
High-Quality material has been prepared by the LPC team for distribution
to delegates. In addition, a special note pad to facilitate note-taking will25 be N Row, London W1K 6DJ provided.
CERTIFICATES
T: +44 (0) 20 80 900 464 Park Royal offices: 47 – 49 Park Royal Road
NW10 7LQ Accredited Certificate of completion will be issued to those who attend London & successfully complete the programme.
T: +44 (0) 20 80 900 464 E: info@lpcentre.com
SCHEDULE Our Course timings commence at 09:00 and conclude at 13:00.
DUBAI Office 501
REGISTRATION & PAYMENT
Clover Bay Tower, Business Bay T: +971 4 421 4616
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
KUALA LUMPUR No. 03-06-05,
CANCELLATION AND REFUND POLICY
UOA Business Park, Jalan Pengaturcara U1/51A,
Delegates have 14 days from the date of booking to cancel and receive a
Section U1,
full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
For more details about the Cancellation and Refund policy, please visit T: +60 19-305 5694 www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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