Essentials of Stakeholder Management training
Essentials of Stakeholder Management training
Management & Leadership
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Essentials of Stakeholder Management training
INTRODUCTION Stakeholder management is the process by which you organise, monitor and improve your relationships with your stakeholders. It involves systematically identifying stakeholder; analysing their needs and expectations; and planning and implementing various tasks to engage with them. A good stakeholder management process will be the means through which you are able to coordinate your interactions and assess the status and quality of your relationship with various stakeholders. Influencing and persuading all of the internal and external stakeholders – vendors, outsourcing providers, customers, and colleagues – in any process are essential elements of managing continuous improvement. By attending this Essentials of Stakeholder Management training course you will develop the skills and capability to influence and manage stakeholders and through a range of tools and techniques effectively increase their readiness to change and overcome resistance.
OBJECTIVES At the end of this stakeholder management training course, your participants will be able to:
Understand what good stakeholder management looks like Identify their style of stakeholder management along with the needs of their customer. Recognise ways of securing stakeholder agreement. Distinguish the 6 different persuasion styles. State various methods to build an on-going relationship Better understand your own preferences, behaviours and working styles Develop a technique to gauge the preferences, behaviours and working styles of others Learn how to use that knowledge and understanding to build effective working relationships Consider your existing stakeholder relationships and what steps you might take to improve those
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Essentials of Stakeholder Management training
WHO SHOULD ATTEND ? Essentials of Stakeholder Management training course is ideal for : Anyone who is responsible for engaging in and managing, stakeholder relationships in a business change environment
COURSE OUTLINE
Day 1 Stakeholder mapping Analysis models and tools Who to influence? Creating your own stakeholder mapping model
Day 2 What makes them tick? Considerations from stakeholder mapping Use of position, knowledge or personal power
Day 3 Personality preferences Identify your own preferences How are different types influenced? How to influence others
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Essentials of Stakeholder Management training
Day 4 Influencing strategies Road map to successful influencing Different types of influencing strategies Push and pull type behaviours Tools, skills and behaviours of effective influencing
Day 5 Effective communication Communication preferences Managing conversations with stakeholders Selecting communication methodologies to get your messages across
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
Essentials of Stakeholder Management training
CONTACT INFO
DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Office 501 Clover Bay Tower, Business Bay
SCHEDULE Our Course timings commence at 09:00 and conclude at 13:00, followed by lunch on a daily basis.
T: +971 4 421 4616
KUALA LUMPUR No. 03-06-05,
REGISTRATION & PAYMENT
UOA Business Park, Jalan Pengaturcara U1/51A,
Please complete the registration form on the course
Section U1,
page & return it to us indicating your preferred mode
Kawasan Perindustrian Temasaya,
of payment. For Further Information, please get in touch with us.
40150 Shah Alam, Selangor T: +60 19-305 5694
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT www.lpcentre.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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