DEAR CUSTOMER

The purpose of this Customer Handbook is to provide you, our customer, with a guide to commonly asked questions and needed services as well as to provide basic information that you will need to fulfill your responsibilities.

If you have specific questions or service concerns, please contact our Customer Service Department. Loudoun Water reserves the right to alter, suspend, revise or revoke this Customer Handbook at any time without notice.

Rates, fees and charges will be assessed in accordance with the rate schedules in effect at the time of billing. Customers seeking or receiving service are subject to all Rates, Rules and Regulations which Loudoun Water reserves the right to revise and/or amend to interpret the meaning of all statements. Please visit our website at www.loudounwater.org for the most current information.