Covid-19 Protocols | Clinic Assist

COVID-19 PROTOCOLS HOSPITEN JAMAICA LIMITED June, 2020

CLINIC ASSIST Lot/Apt 2. Spring Estate P.O. Box 2520 Half Moon Rose Hall, St. James Phone: +1 (876) 618 4455 info@clinicassist.com www.clinicassist.com

01 SUMMARY ABBREVIATIONS Acronym Definition

1

Covid-19

Coronavirus Disease

GoJ

Government of Jamaica

JHTA

Jamaica Hotel & Tourist Association

JTB

Jamaica Tourist Board

MoHW

Ministy of Health & Wellness

MoT

Ministry of Tourism

TPDCo

Tourism Production Development Company Limited

WHO

World Health Organisation

SERHA

South East Regional Health Authority

SRHA

South Regional Health Authority

NERHA

North East Regional Health Authority

WRHA

Western Regional Health Authority

Clinic Assist | GRUPO HOSPITEN

TABLE OF CONTENT 01 SUMMARY 1 Abbreviations 1 Table of Content

2

02 INTRODUCTION & DISCLAIMER

3

04 COVID-19 PROCEDURES

17

Management of suspected Covid-19 patients

17

- Sick Employees

18

- Sick Guest

18 18

Introduction

3

Actions to be taken for Covid-19 positive cases

Objective

4

Isolation rooms

19

Responsibilities of Clinic Assist

5

Responsibilities of the Hotel

6

Treatment and follow-up visit while patient is in isolation room

19

Transporting patient from Hotel to the Hospital or any other medical facilities

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03 GENERAL PROTOCOL

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Hygiene, Safety and Sanitation Procedures of Clinic Assist

7

- Cleaning Best Practices

8

- Hand Hygiene

9

- Respiratory Hygiene

9

- Physical/Social distancing

11

Actions in place to treat Employees/Guest 12 Measures to be taken when a guest/staff seeks medical attention at the Nurse Station

13

Communication Channel

15

Risk Management, Communication and training

16

05 RESOURCES 21 Key Health & Diplomatic Contacts 21 References 23 Appendices 24 - Questionnaires

25

- Posters and Flyers

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02 INTRODUCTION & DISCLAIMER INTRODUCTION COVID-19 is transmitted primarily through respiratory droplets or contact with contaminated surfaces.

Work-related exposure can occur anytime at the workplace, during work-related travel to an area with local community transmission, as well as on the way to and from the workplace. The risk of workrelated exposure to COVID 19 depends on the probability of coming into close (less than 1 meter) or frequent contact with people who may be infected with COVID-19 and through contact with contaminated surfaces and objects.

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The purpose of this document is to outline and define the scope and operation of the clinical medical care of Clinic Assist and by extension Hospiten Jamaica.

The document speaks to the protocols and procedures that will be implemented by Clinic Assist for the operations of the Nurse’s Station when providing care for staff and guest of hotel partners due to the risks related to Covid-19 caused by the virus Sudden Acute Respiratory Syndrome Coronavirus 2 (SARS-COV-2).

These protocols are designed to support consistent standards across the industry and represent the joint requirements of the Ministry of Tourism (MoT), Ministry of Health & Wellness (MoHW), the Jamaica Tourist Board (JTB) and the Tourism Product Development Company Limited (TPDCo) in collaboration with the Jamaica Hotel & Tourist Association (JHTA) and

with support from PricewaterhouseCoopers Tax & Advisory Services (PwC). Owners and operators in the tourism sector may, at their discretion, include additional protocols so long as the requirements laid out in this document are met. Ref: COVID-19 Ministry of Tourist Health and Safety Protocols.

OBJECTIVE The objective of this protocol is to outline and ensure that the hotel partners clearly understand Clinic Assist- Hospiten role and function in providing medical care for both staff and guest on the property, and adhering to the protocol outline by the Ministry of Health and Wellness and Ministry of Tourism.

To also create a framework by collaborating to implement quality patient care and assurance, in adherence to both party implement protocols.

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RESPONSABILITIES OF CLINIC ASSIST The responsibilities of Clinic Assist - Hospiten as the medical provider is to conduct screening, assessment and isolation prior to contacting the MoHW - Ministry of Health and Wellness, whenever a staff or guest displays or has a temperature or symptoms that may be related to Covid-19.

To ensure the medical team communicates and works along with the Health and Risk Committee of the hotel to provide effected and high quality care for all suspected patient cases whether staff and guest, and also to ensure that each other role and function is clearly understand or informed.

The medical professional on duty will immediately report cases of suspected Covid-19 to the Ministry of Health & Wellness to begin the intake process.

Ensure each guest and staff follows the sanitization best practices by MoHW by sanitizing their hands and the wearing of a mask upon entry of Medical station It is mandatory that Clinic Assist fully equipped all medical station

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with the necessary suppliese.g. equipment and material as stipulated by MoT, e.g. PPE, no touch thermometer, disinfectant and sanitizer and etc.

Disinfect the medical station after each guest. Treat each guest while wearing a disposable face mask and observe all other standard medical protocols.

RESPONSABILITIES OF THE HOTEL The placements and maintenance of hand sanitizer at entry and exit point of each medical station Assigned a designated housekeeping personnel properly attired with PPE to clean and sanitizing the medical station as needed as stipulated by MoT-Protocol.

Ensure both guests and staffs respects the protocol of wearing of mask, hand sanitizing and social distancing.

Must provide or make available at least two room for isolation, medical personnel including the nurse, need to be aware of same as it relates to the location The hotel needs to create a Health and Risk Safety Committee with a Safety Point Person (SSP).

Hotel management need to ensure that their employees and themselves are provided or equipped with all the necessary supplies needed to safely conduct their duties and also properly trained on communication, PPE and sanitation method.

Taking of temperature for both staff and guest, for staff; upon arrival for each shift and for guest; upon arrival and document same, initial reading on the Declaration form which must be completed by each guest “Travel Declaration of Visitors’ and safe keep by the SPP and be available upon request by the Health Department and Medical providerHospiten.

Erect signage indicating instructions for guests who do not feel well. Include the location of the medical facility or calling from their room as well as the information for the onsite medical professional or Covid-19 SPP, Verbally reinforce this message.

Other responsibilities; by following the guidelines outline in the MoT- Protocol.

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03 GENERAL PROTOCOL HYGIENE, SAFETY AND SANITATION PROCEDURES OF CLINIC ASSIST Disinfect the medical station after each patient. Treat each patient while wearing a disposable face mask, sanitizing hands and observe all other standard medical protocols.

Require guests and staffs to sanitize or wash their hands upon entry to the medical station.

Appendix 3, Appendix 4.

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Cleaning Best Practices Perform routine cleaning as per the Ministry of Health and Wellness (MOHW) guidelines.

The following considerations are to be noted by both employers and employees:

Perform enhanced cleaning and disinfection after persons suspected / confirmed to have COVID-19 have been in the facility.

Minimize risk to employees when planning meetings and gatherings.

Whilst the major responsibility of ensuring safe environments in which to reopen, employees also impact the effectiveness of maintaining their safety and health visitors of the place of work.

Report any signs and symptoms to supervisor, while proceeding to stay at home.

Employees who are well, but have sick family members with COVID-19 are to also report the situation and stay at home.

Keep informed or updated on developments of COVID-19, especially being aware that SARS-CoV-2 can be transmitted within work environments.

Wear appropriate face coverings (cloth masks) or face masks as per the risk and duties to be performed; or maintain social distancing (physical distancing).

Be compliant with the measures instituted by workplace policies.

Adhere to proper personal hygiene practices; sneeze or cough etiquette.

Adhere to the routine cleaning and disinfection measures as per MOHW guidelines (to include hand washing hygiene practices).

Avoid touching eyes and nose.

Routine cleaning and disinfection of frequently touched surfaces based on MOHW guidelines.

Avoid using co-workers’ personal devices, office spaces, work tools and equipment Follow the MOHW Occupational Safety and Health as well as Infection Prevention and Control procedures.

Avoid exposing others to health and safety risks.

Report to supervisors any situation which is reasonable justification to prevent an imminent and serious danger to other workers’ health or life.

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Hand Hygiene Regular and thorough hand hygiene by hand washing with soap and water, or with alcohol-based hand-rub (containingat least 62% alcohol).

Before entering the building or office.

Before starting to work.

Before eating.

Frequently during the work shift, especially after contact with co-workers or customers.

After contact with potentially contaminated objects (gloves, clothing, masks, used tissues, waste), and immediately after removing gloves and other protective equipment but before touching eyes, nose, or mouth.

After going to the bathroom.

After contact with secretions, excretions and body fluids.

Hand hygiene stations, such as hand washing and hand rub dispensers, should be placed in strategic locations throughout the workplace and accessible to all staff, contractors, clients or customers, and visitors.

Appendix 5, Appendix 6.

Respiratory Hygiene Promote respiratory etiquette by all people at the workplace.

Ensure that face masks and paper tissues are available at the workplace, for those who develop a runny nose or cough at work, along with no-touch covered or foot operated bins for hygienic disposal.

MASK ETIQUETTE If there becomes a need to wear a mask, appropriate use and disposal of masks are essential to ensure they are effective and to avoid any increase in risk of transmission associated with the incorrect use and disposal of masks.

Appendix 7, Appendix 8.

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How to safely put on a face mask 1. Ensure your face mask is clean and dry and is not damaged.

2. Before putting on your face mask, clean your hands with soap and water or use hand sanitiser (containing at least 60 percent alcohol). Ensure your hands are dry.

3. Place the face mask over your nose and mouth and secure with ties or loops. Make sure the mask fits snugly, moulded to your face and around your nose Make sure the mask fully covers your nose, mouth and chin. Your mask should be comfortable, with no gaps around the mask and your face and allow you to breathe easily.

While wearing a face mask 1. Do not touch the front of the face mask. If you do, clean your hands and dry thoroughly.

2. Avoid touching your face, as infection can still be introduced by touching your eyes or if you are not wearing your face mask correctly.

3. Face masks should not be moved during use. This includes being pulled up or pulled down below your chin. If you need to remove your mask (for example, to eat) - remove it safely, dispose of it appropriately (or wash if a home-made facial covering or cloth mask) and clean your hands.

4. Replace the face mask if it becomes damp, damaged or soiled.

How to safely remove a face mask 1. Clean your hands with soap and water or use hand sanitizer (containing at least 60 percent alcohol). Ensure your hands are dry.

2. Remove the face mask from behind (do not touch the front of the mask) by untying ties or removing loops and pull it away from your face. Be careful not to touch your eyes, nose and mouth when removing your mask.

3. Clean or dispose of it appropriately.

4. Clean your hands again.

Safely disposing of single-use face masks 1. Dispose in a closed lidded bin or place into a bag and seal before putting into a rubbish bin or taking home.

2. Clean your hands after disposing of the face mask with soap and water or use hand sanitiser (containing at least 60 percent alcohol). Ensure your hands are dry.

3. Do not re-use or try to disinfect single-use disposable face masks. www.clinicassist.com

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Physical/Social Distancing Introduce measures to keep a distance of at least 2 meters between people and avoid direct physical contact with other persons (i.e. hugging, touching, shaking hands).

This should include strict control over external access and queue management. Use signs, tape marks, or other visual cues such as decals or colored tape on the floor, placed 6 feet apart, to indicate where to stand when physical barriers are not possible.

Reduce density of people in the building: -No more than 1 person every 20 square meters.

- Physical spacing at least 2 meters apart for work stations and common spaces, such as entrances/exits, lifts, pantries/canteens, stairs, where congregation or queuing of employees or visitors/clients might occur.

Close or limit access to common areas where employees are likely to congregate and interact.

Minimize the need for physical meetings.

Avoid crowding by staggering working hours to reduce congregation of employees at common spaces such as entrances or exits.

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Increase physical space employees and guest.

between

Prohibit handshaking.

Deliver services remotely (e.g., phone, video, or web).

Move the electronic payment terminal / credit card reader farther away from the Nurse, if possible, to increase the distance between the client and the Nurse.

ACTIONS IN PLACE TO TREAT EMPLOYEES/GUEST Any employee or guest who has a temperature or symptoms that may be related to Covid-19, an initial on site screening will be conducted which include completing a Covid- 19 questionnaire then an assessment will be done.

Hotel personnel must be informed and an arrangement will be taken to transfer staff to the holding or isolation room, which will be fully equipped with all the necessary material to follow through with patient care until arrival of MOHW- Health Department

The nurse will continue management of patient and await the instructions of medical personnel from Ministry of Health and Wellness, to handover patient in order for them to make the necessary decision of treatment or transfer of patient based on their evaluation.

The necessary personnel at the Ministry of Health and Wellness, will then be contacted and fully informed of all the findings and treatment method that have be carried out for the staff.

SEPARATION FROM OTHER EMPLOYEES The Hotel will Identify a room that will be use as a sick bay/holding area. The sick bay should have at minimum an equipped hand-washing station or the provision of a hand-sanitizer station (equipped with the requisite alcohol content-62% alcohol).

SENT HOME ARRANGEMENT Employees presenting with respiratory symptoms who have not been exempted by their physician should be provided with personal Protective Equipment and should be sent home to seek medical care with the appropriate precautions taken. Always managed by the Human Resources department. www.clinicassist.com

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MEASURES TO BE TAKEN WHEN A GUEST/STAFF SEEKS MEDICAL ATTENTION AT THE NURSE STATION Should a guest or staff present to the Nurse’s Station with symptoms, all necessary precaution should be taken by both the nurse and patient as it relates to health and safety e.g. washing or sanitizing of the hands, wearing of mask.

In the case of the patient display or mention any temperature or respiratory symptoms, the Nurse will then conduct a screening of the patient which includes a questionnaire and Nurse’s assessment.

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Please note that no patient will be refused by the Nurse. If patient refuses to be assessed by the Nurse, the Nurse will inform the assigned coordinator and the Public Health Department.

The Health and Risk Committee that must be created by each hotel will communicate and work along with the nurse through this process, to keep the transition of patient care throughout the properly as it relates to ensuring other personnel health safety, keeping the suspected personnel information confident from general public and also maintain smooth flow of patient transfer whether on property or off to the necessary location.

FOR GUEST WHO CALL FROM THE HOTEL ROOM

01

Guest must call the Nurses Station or Hotel Front Desk if they have any flu like symptoms(cough, sneezing, fever, chest pain, loss of sense of smell and taste, weakness, body aches)

02

After they speak to the persons above the Nurse will visit the room to assess the patients.

03

The Nurse will provide a form for the guest to fill out with all relevant information. Appendix 1, Appendix 2.

04

Depending of the assessment done the Nurse will call the MOHW and Supervisors to inform them and get recommendations.

VISITING NURSE STATION

01

Every Guest/Staff needs to wash hands or sanitize before entering the Nurses Station.

02

The Nurse will do the Nurses assessment and decide treatment depending on the medical condition.

03

In case of emergency the Nurse will proceed as before, always using the PPE provided.

04

After Guest/Staff leaves the Nurses Station, the Nurse will disinfect and clean the chairs, desk with disposable cloths that we will provide.

05

All nurses will be provided with gloves, mask, shoe covering and gowns.

06

Keep mask on while in the nurses stations (Cover nose and mouth when coughing and sneezing with tissue or flexed elbow).

07

Nurses should never share the pen with the Guest/Staff, and should be used a different pen whenever seen a patient with flu like symptoms. www.clinicassist.com

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COMMUNICATION CHANNEL Once the nurse has a patient that is suspected with Covid-19, their supervisors must be contacted and informed of the assessment and evaluation, necessary instruction will be given if needed.

The Health and Risk Committee and necessary management members must be contacted and fully informed of nurse findings, for immediate action to be taken as it relates to continuing care for the patient with collaboration with the nurse, activating health safety measures for other staff or guest, tracing of patient activity and sanitation

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of all necessary area of contact, and arrangement of transfer as needed.

The Health Department will then be contacted immediately with all update of the nurse assessment and implemented care of the patient, in order for them to determine action or decision to be taken, or for the nurse and hotel team to continue care until arrival.

The Human Resources department must be informed and updated throughout the process.

RISK MANAGEMENT, COMMUNICATION AND TRAINING FOR STAFF & GUEST Periodic training will be conducted by Hospiten-Clinic Assist for all nurses to reinforce their knowledge and skills on hand washing or hand sanitizing hygiene, mask ethics and the proper use of the PPE, personal hygiene and sanitation of work environment.

Further training will also be conducted by the Health Department from the ministry of health and wellness, in order for nurses to fully understand their role and function as medical provider in adherence to the protocol of the MoHW in carrying out care for patient as it relates to Covid-19 guideline of their protocols.

FOR GUEST ON THE PROPERTY, HOTEL SHOULD... ... Erect signs at the entry points and key locations around the property detailing the procedures which are in place and what customers can expect and how they can comply. Include penalties for non-compliance e.g. removal.

... Provide Jamaica Tourist Journey Map and Tourist Do’s and Don’ts documents to guests once they confirm a reservation.

Provide a digital or hard copy of the documents upon arrival to reinforce key messages.

... Erect signage indicating instructions for guests who do not feel well. Include the location of the medical facility or isolation room as well as the information for the onsite medical professional or Covid-19 SPP. Verbally reinforce this message at check-in.

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04 COVID-19 PROCEDURES MANAGEMENT OF SUSPECTED COVID-19 PATIENTS Suspected cases will be informed to Public health Department who will instruct the Nurse how to proceed. Please note, should the Public Health deem the patient a suspected case they may instruct the Nurse with the assistance of the Hotel, in the case of a guest, he or she must remain in their room or in the holding room until the Public Health visit the property to access the patient and take them to medical facility if necessary.

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Sick Employees Employees who appear to have symptoms (cough, shortness of breath, fever, chills, muscle pain, sore throat, new loss of taste and smell) upon arrival at work or who become sick during the day should be immediately separated from other employees, customers, visitors and be sent home.

Separation from other employees.

Identify a room that will be used as a sick bay / holding area. The sick bay should have at minimum an equipped hand-washing station or where not practicable, the provision of a handsanitizer station (equipped with the requisite alcohol content - 62% alcohol).

Sent home arrangement.

Since employees are presenting with COVID-19 symptoms, safe transportation measures are to form part of the contingency plans for handling sick employees whilst at work.

Sick Guest During the quarantine period, it is important that staff take precautions to prevent the spread of the virus. Staff should avoid close contact with these guests unless duly authorized by a trained medical professional. Food and other services should be delivered to guest(s) in quarantine by a staff member who has been properly fitted with the recommended safety gear.

If the guest falls ill or requests assistance from their room, the guest should be quarantined in-room and care administered until Public Health and/or Ministry of Health and Wellness personnel arrive on property. Companions travelling with the affected person(s) should also be placed under selfquarantine until Public Health and or Ministry of Health and Wellness personnel arrive on property.

ACTIONS TO BE TAKEN FOR COVID-19 POSITIVE CASES When any employee or guest is confirmed to have COVID-19 infection, employers are to inform fellow employees of their possible exposure to COVID-19 in the workplace while maintaining confidentiality as required by the MOHW and follow all the instructions given by them. www.clinicassist.com

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ISOLATION ROOMS Patient must remain in the room.

The Hotels needs to equip the isolation room with necessary equipment hand wash station or hand sanitizer dispenser, the things for comfort and medical grade PPE (N95 face masks, face shields, disposable aprons, gowns) for the worker. Predicted time for patient evaluation might varies by the Health department, hence patient comfort and mental status is very important in their cases.

MoHW and Hospiten Supervisors must be informed.

Meals must be sent to the room by hotel staff using room service and leave them by the door or in the receiving box.

Only 1 person must be assigned to the room for each shift.

Temperature must be check by Medical provider (Nurse) two times per day.

Patient must be transfer by the Ministry of Health to their designated location.

Sanitize isolation rooms upon exit of the patient.

TREATMENT AND FOLLOW-UP VISIT WHILE PATIENT IS IN ISOLATION ROOM Treatment will be carried out by the nurse based on the patient condition until the necessary personnel from the Health Department arrived, A care plan and a set schedule of follow up visit will be created by the nurse for the treatment and monitoring of each patient, same will be documented and make available to be presented or handover to necessary license medical personnel upon request or arrival.

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Patient will be an assigned a trained staff provided by hotel Health and Risk Committee in collaboration with nurse, the staff will fully equipped and attired with necessary PPE, to provide meal to the patient.

Communicate with patient via telephone is important for follow up care, and must be available in the room in case there’s a change in their condition, or a need for anything, and a trained security can also be place nearby the isolation room area.

TRANSPORTING PATIENTS FROM HOTEL TO THE HOSPITAL OR ANY OTHER MEDICAL FACILITIES If a patient shows symptom, he/she should be placed under self-quarantine until Public Health and or Ministry of Health and Wellness personnel arrive on location or be immediately transported to the nearest health facility, where applicable as instructed by the MoHW. The nurse at all time must keep their supervisors up-to-date with all action be taken by the them in caring for the patient The patient must be transfer in the appropriate transportation vessel, an ambulance with trained medical personnel to continue monitor or management patient condition.

The drop off location example; medical facilities must be informed of patient condition as instructed by the Health Department, and also mode of transfer and time of department with patient expected time of arrival after leaving property.

The patient and relative have to be fully informed of patient care and further plans, as recommended by the Health Department and consent must be given by patient or relative.

The medical team transferring the patient must be contacted prior to arrival and fully informed of patient status and recommended management, pick and drop off location, in order to organize and equip themselves according to the health guideline protocols.

The hotel will carry out their role and function in maintaining smooth transition of patient transfer, by making all necessary arrangement to create a safe route or passage of transfer for the patient to and other personnel on property to minimize contaminating areas and crowd management, by assigning workers properly trained to achieve this goal.

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05 RESOURCES KEY HEALTH & DIPLOMATIC CONTACTS GOVERNMENT OF JAMAICA

EMBASSIES

Jamaica Tourist Board www.visitjamaica.com

British High Commission

Ministry of Health (General) 888-ONE-LOVE

High Commission of Canada 876-926-1500

876-542-5998

Embassy of Spain

876-926-7734

Passport, & Citizen Services (PICA)

Immigration info@pica.gov.jm

United States Embassy

876-702-6000

Ministry of Foreign Affairs

mfaft.gov.jm

Tourism Co. Ltd. (TPDCo) 21

Development www.tpdco.org

Clinic Assist | GRUPO HOSPITEN

876-936-0700

* Please ask for any other Embassy not listed.

PARISH MEDICAL OFFICERS OF HEALTH SERHA

NERHA

Kingston & St. Andrew

St. Ann

Heather Reid-Jones

876-317-8998

Tamika Henry

Debbie Carrington

876-317-9566

Audré McIntosh

876-317-9563

Portland

Kimberley Myer

876-317-9707

Aleiya Virgo-Herron

876-997-9287

St. Mary

Stephan Figueroa

876-549-5228

Tamara Henry

St. Thomas D’Oyen Smith

876-317-8985

Dianne Jackson

876-549-3158

St. Catherine

Sharon Lewis

Diahann Dale

876-317-8990

Katherine Gordon

876-542-3618

Westmoreland

Kemisha Shaw Kelly

876-358-7473

Carissa Burgess

876-313-5404

Marcia Graham

Gail Evering Kerr

876-383-0186

876-318-0349

Kara Malcom

876-386-1609

876-829-4056

Hanover

Pauline Weir

Tonia Dawkins-Beharie

876-318-0940

Trelawny

876-317-9439

St. Elizabeth

876-318-0086

WRHA

Francia Prosper Chen

SRHA

876-829-4056

Kaushal Singh

876-318-1197

876-776-3987

St. James Marcia Johnson-Campbell

876-318-1208

Tanique Bailey

876-771-0758

Francine Phillips Kelly

876-770-8143

Manchester Nadine Williams

876-318-0476

Clarendon Kimberley Scarlett

876-318-0940

Campbell Kimberly.campbell@srha.gov.jm www.clinicassist.com

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REFERENCES CONSULTED RESOURCES - The Government of Jamaica: https://www.gov.jm - The Ministry of Health & Wellness: https://www.moh.gov.jm - The Ministry of Tourism: https://www.mot.gov.jm - World Health Organization: https://www.who.int - Hospiten Group: https://hospiten.com

Note: Various other public and private sector entities were also informally consulted in order to collect/contrast information and complete this document.

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APPENDICES The following appendices attached to this document are essential informational files that support and validate the presented Protocols.

They can be printed independently as many times as needed, always with responsible use.

QUESTIONNAIRES - Appendix 1

Screening Questionnaire for GUEST

- Appendix 2

Screening Questionnaire for STAFF

POSTERS AND FLYERS - Appendix 3

The Coronavirus Outbreak, Advisory Message

- Appendix 4

Help us protect you - Hospiten

- Appendix 5

Advice on how to prevent the spread of Respiratory Infections - Hospiten

- Appendix 6

Wash your Hands - WHO

- Appendix 7

How to wear a medical mask safely - WHO

- Appendix 8

How to wear a non-medical fabric mask safely - WHO

OTHER RELEVANT RESOURCES - Appendix 9

Jamaica Tourism Covid-19 Resilience Protocols

https://issuu.com/tourismja/docs/jamaica_tourism_covid-19_resilience_protocols

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COVID-19 QUESTIONNAIRE GUEST In an effort to provide the best possible care while complying with the requirements of the local health authority, we ask that all our clients complete this form. By completing this form and accepting care, you acknowledge that the medical provider may have an obligation to share your medical information.

Patient Name: D.O.B.: Date of Arrival: Airline:

Age:

Sex:

Today’s Date:

Check-in Date:

Departure Date:

Tour Operator:

Country/Zone:

Email:

Contact #:

Home address:

Medical History Past Medical Condition: Past Surgical Condition: Allergies: Medication currently taking:

Please mark YES or NO for the following questions 1. Have you travelled outside your country in the last 14 days?

2. Have you travelled within your country to different region in the last 14 days?

If YES 3. Have you been on a cruise ship in the last 14 days?

If YES 4. Have you and/or someone been in close contact with anyone who has travelled domestically or internationally in the last 14 days?

5. Have you attended any events or gatherings with more than 100 people?

- 1/2 -

YES NO

COVID-19 QUESTIONNAIRE | GUEST YES NO 6. Have you had or were diagnosed with the 2019 Novel Coronavirus?

If YES, please state date and treatment method given

7. Have you been in close contact with a person who is being investigated or known to have the 2019 Novel Coronavirus?

8. Have you and/or the patient been asked to self-quarantine?

9. Do you currently have fever or lower respiratory symptoms such as a cough or shortness of breath?

10. Do you have a new onset of cold symptoms such as a cough and runny nose?

11. Do you have any symptoms such as?

Chills Muscle / Joint Aches / Rash Nausea / Vomiting / Diarrhoea / Unexplained Loss of Appetite Feeling unwell / Fatigued / Severe Exhaustion Headache Loss of Sense of Smell or Taste Conjunctivitis Sore throat / Painful Swallowing

Observations

BY SIGNING BELOW I HEREBY: CERTIFY THAT THE ANSWERS SUBMITTED ABOVE ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE; and GIVE PERMISSION FOR THE MEDICAL PROVIDER TO SHARE THIS INFORMATION WITH THE HOTEL AND THE MINISTRY OF HEALTH AND WELLNESS.

PATIENT

WITNESS

Signature

Signature

- 2/2 -

COVID-19 QUESTIONNAIRE STAFF In an effort to provide the best possible care while complying with the requirements of the local health authority, we ask that all our clients complete this form. By completing this form and accepting care, you acknowledge that the medical provider may have an obligation to share your medical information.

Patient Name: D.O.B.:

Age:

Sex:

Today’s Date:

Email:

Contact #:

Department:

Country/zone:

Home address:

Medical History Past Medical Condition: Past Surgical Condition: Allergies: Medication currently taking:

Please mark YES or NO for the following questions 1. Have you travelled outside your country in the last 14 days?

2. Have you travelled within your country to different region in the last 14 days?

If YES 3. Have you been on a cruise ship in the last 14 days?

If YES 4. Have you and/or someone been in close contact with anyone who has travelled domestically or internationally in the last 14 days?

5. Have you attended any events or gatherings with more than 100 people?

- 1/2 -

YES NO

COVID-19 QUESTIONNAIRE | STAFF YES NO 6. Have you had or were diagnosed with the 2019 Novel Coronavirus?

If YES, please state date and treatment method given

7. Have you been in close contact with a person who is being investigated or known to have the 2019 Novel Coronavirus?

8. Have you and/or the patient been asked to self-quarantine?

9. Do you currently have fever or lower respiratory symptoms such as a cough or shortness of breath?

10. Do you have a new onset of cold symptoms such as a cough and runny nose?

11. Do you have any symptoms such as?

Chills Muscle / Joint Aches / Rash Nausea / Vomiting / Diarrhoea / Unexplained Loss of Appetite Feeling unwell / Fatigued / Severe Exhaustion Headache Loss of Sense of Smell or Taste Conjunctivitis Sore throat / Painful Swallowing

Observations

BY SIGNING BELOW I HEREBY: CERTIFY THAT THE ANSWERS SUBMITTED ABOVE ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE; and GIVE PERMISSION FOR THE MEDICAL PROVIDER TO SHARE THIS INFORMATION WITH THE HOTEL AND THE MINISTRY OF HEALTH AND WELLNESS.

PATIENT

WITNESS

Signature

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ADVISORY MESSAGE

THE CORONAVIRUS OUTBREAK The World Health Organisation (WHO) and the Centers for Disease Control and Prevention (CDC) are closely monitoring an outbreak caused by novel (new) Coronavirus in Wuhan City, Hubei Province, China.

01

Coronavirus

03 Precautions

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).

A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans.

Cover mouth and nose when cough

Wash hand

Use mask if needed

Coronaviruses are zoonotic, meaning they are transmitted between animals and people.

Protect yourself and others from getting sick

by Washing Your Hands with soap & water, or an alcohol based hand rub:

02 Symptoms Headache Fever Chest Pain

Chills

Shortness Of Breath

Sore Throat Cough Rapid Heartbeat

- After coughing or sneezing.

- When caring for the sick.

- Before, during and after you prepare food.

- Before eating.

- After toilet use.

- When hands are dirty.

- After handling animals or animal waste.

20 SEC

Pneumonia Kidney Failure Wet

Breathing Difficulties

Spread Via Coughing & Sneezing

Lather & Scrub

Rinse

Dry

Avoid close contact to anyone with cold or flu-like symptoms.

All information provided by the World Health Organisation (WHO)

Advice on how to prevent the spread of

Respiratory Infections

Basic preventive measures

WASH YOUR HANDS AND COVER YOUR NOSE AND MOUTH @hospitenja Hospiten Jamaica

+1 (876) 618-4455 montegobay@hospiten.com www.hospiten.com

CLINIC ASSIST Lot/Apt 2. Spring Estate P.O. Box 2520 Half Moon Rose Hall, St. James Phone: +1 (876) 618 4455 info@clinicassist.com www.clinicassist.com

THANK YOU!