The NSW Strata Magazine | March 2024

The NSW

STRATA MAGAZINE MARCH 2024

Can a strata manager charge to organise insurance quotes?

Page 6 | Premium Strata

Should a cash settlement be released before the work is complete?

Page 14 | Strata Insurance Solutions

When do I need to submit the proxy form?

Page 24 | The Strata Collective

About Us LookUpStrata is Australia’s Top Property Blog Dedicated to Strata Living. The site has been providing reliable strata information to lot owners, strata managers and other strata professionals since 2013.

As well as publishing legislative articles to keep their audience up to date with changes to strata, this family owned business is known for their national Q&A service that provides useful responses to lot owners and members of the strata industry. They have created a national network of leading strata specialists across Australia who assist with 100s of the LookUpStrata audiences’ queries every month.

Strata information is distributed freely to their dedicated audience of readers via regular Webinars, Magazines and Newsletters. The LookUpStrata audience also has free access to The LookUpStrata Directory, showcasing 100s of strata service professionals from across Australia. To take a look at the LookUpStrata Directory, flip to the end of this magazine.

Meet the team

Nikki began building LookUpStrata back in 2012 and officially launched the company early 2013.

With a background in Information Management, LookUpStrata has helped Nikki realise her mission of providing detailed, practical, and easy to understand strata information to all Australians.

Nikki shares her time between three companies, including Tower Body Corporate, a body corporate company in SEQ. Nikki is also known for presenting regular strata webinars, where LookUpStrata hosts a strata expert to cover a specific topic and respond to audience questions.

Nikki Jovicic Owner / Director

Liza came on board in early 2020 to bring structure to LookUpStrata. She has a passion for processes, growth and education. This quickly resulted in the creation of The Strata Magazine released monthly in New South Wales and Queensland, and bi-monthly in Western Australia and Victoria. As of 2021, LookUpStrata now produce 33 state based online magazines a year.

Among other daily tasks, Liza is involved in scheduling and liaising with upcoming webinar presenters, sourcing responses to audience questions and assisting strata service professionals who are interested in growing their business.

Liza Jovicic Sales and Content Manager

Learn more here → https://www.lookupstrata.com.au/about-us/ You can contact us here → administration@lookupstrata.com.au Disclaimer: The information contained in this magazine, including the response to submitted questions, is not legal advice and should not be relied upon as legal advice. You should seek independent advice before acting on the information contained in this magazine.

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Contents 4 Should our strata manager keep us informed about changes to legislation?

18 Quality of site management influences strata repairs

Allison Benson, Kerin Benson Lawyers

6 Can a strata manager charge to organise insurance quotes?

Leanne Habib, Premium Strata

Tim Kurniadi, Paynter Dixon

20 Should our building manager supply a Police Check and Working with Children Check (WwCC)?

Andrew Terrell, Bright & Duggan

8 Can we be issued a breach notice for breaking the committee’s unreasonable code of conduct?

22 Can I rent my exclusive use without the OC’s permission?

Matthew Jenkins, Bannermans Lawyers

Matthew Jenkins, Bannermans Lawyers

10 Why it’s critical for OC’s to follow Capital Works Fund Report recommendations.

24 When do I need to submit the proxy form?

Asset Strata Valuers

12

ow do we find a new building H manager?

Rod Smith, The Strata Collective

26

Andrew Terrell, Bright & Duggan

Rob Broadhead, 2020 Fire Protection

14 Should a cash settlement be released before the work is complete?

Tyrone Shandiman, Strata Insurance Solutions

16 Are we entitled to two remotes when we only have one car space?

Leanne Habib, Premium Strata

Do we need to upgrade our fire hydrant system to meet the new legislation?

28 If a retired electrician does work around the building for free, does he need public liability insurance?

Tyrone Shandiman, Strata Insurance Solutions

32

SCA NSW Update Strata Community Association NSW

34 The NSW LookUpStrata Directory

Thanks to our sponsors

Should our strata manager keep us informed about changes to legislation?

With the changes to NSW strata legislation implemented in December 2023, should committee members be responsible for staying current, or is it the strata manager’s role to keep the committee informed?

All lot owners should familiarise themselves with the changes.

All lot owners should familiarise themselves with the changes. Why? A home is a huge financial commitment, and knowing the legislative framework governing it helps you understand and manage your property. Unlike lot owners who are not strata committee members, strata committees have a duty to

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“carry out his or her functions for the benefit, so far as practicable, of the owners corporation and with due care and diligence”. To my mind, this requires them to educate themselves about strata legislation. However, this duty has a low threshold and, so it would likely be sufficient for a strata committee member to rely on the knowledge of their strata manager.

Allison Benson | Kerin Benson Lawyers allison@kerinbensonlawyers.com.au READ MORE HERE

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What fees can strata managers charge to organise insurance quotes?

Can a strata manager charge to organise insurance quotes?

This may vary depending on the terms and conditions of your specific management agency agreement.

Provided your managing agent uses the standard Strata Community Australia strata management agency agreement and that your agent has delegated authority to arrange insurance quotations, the fee for doing so would usually be included in the “agreed services” fee in respect of which no additional charges would apply.

This may vary, however, depending on the terms and conditions of your specific management agency agreement (MAA) as some agencies may charge an additional amount. If so, the fees are generally included in the schedule of charges B, C & D, which are part of the MAA. Leanne Habib | Premium Strata info@premiumstrata.com.au READ MORE HERE

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Can we be issued a breach notice for breaking the committee’s unreasonable code of conduct?

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Our committee has adopted a “code of conduct” and seeks to issue breach notices if residents break the code.

Some rules seem very unreasonable. Is this legal?

Our strata committee has adopted a “code of conduct” and seeks to issue breach notices if residents break the code. Some rules seem unreasonable, referring to whether owners can communicate with other owners, talk to contractors, email committee members, etc. As the strata act is silent on a code of conduct and the chair makes up this one, is this legal? It seems to be nothing more than to enhance the committee’s control.

Any by-law preventing emailing other owners, talking to contractors or emailing committee members would be contrary to the legislation, invalid and unenforceable.

Whilst a code of conduct can be helpful, they usually contain general provisions, such as the strata committee is to be respectful, act in good faith, avoid conflicts, etc.

The code of conduct would have to be registered as a by-law and recorded on the certificate of title for the common property to be enforceable and to enable the owners corporation to serve breach notices. By breach notices, I assume that you are referring to notices to comply under section 146 of the Strata Schemes Management Act 2015.

If the breach notices are not notices to comply in accordance with section 146, the strata committee is not able to recover a penalty or fine for a breach of the code of conduct. The strata committee can only obtain a penalty by following the process set out Strata Schemes Management Act 2015, i.e. serve a notice to comply and if a further breach, make an application to the NSW Civil and Administrative Tribunal (NCAT) for a penalty.

Regarding the specifics of the code of conduct, any by-law preventing emailing other owners, talking to contractors or emailing committee members would be contrary to the legislation, invalid and unenforceable.

Matthew Jenkins | Bannermans Lawyers enquiries@bannermans.com.au READ MORE HERE

Helping the strata community navigate their building concerns B U I L D I N G C O N S U LTA N C Y

RE PAIR S O LU TIO N S

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Defect reports and forensic engineering

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Scope of works

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Dispute mediation and expert witness

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Contractor procurement and cost validation

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Construction management

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Capital works funds/maintenance plans

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Technology driven solutions (incl. AI)

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Façade assessments

Emergency make safe Fire water damage restoration Leak detection Contamination response Building repairs Cost validation services Technology driven solutions (incl. AI)

T O L E A R N M O R E , C O N TAC T: 1300 735 720 sales.au@sedgwick.com

1300 654 599 sales.au@sedgwick.com

Why it’s critical for OC’s to follow Capital Works Fund Report recommendations.

By James Bouteris

The Capital Works WorksFund Fund(CWF) Forecast (CWFF) report is that a document thatrecommended outlines the The Capital report is a document outlines the recommended capitalwithin worksa projects within and a strata property and advises Owners capital works projects strata property advises Owners Corporations (OC’s) Corporations (OC’s) to reserve funds to cover future maintenance and major to reserve funds to cover future maintenance and major expenses. Proactive OC’s who expenses.

Proactive OC’s who adhere to help these recommendations not onlyinhelp adhere to these recommendations not only prevent major capital expenses the prevent major capital expenses the future alsoproperties. help to increase the market future but also help to increase thein market value but of their value of their individual properties.

Neglecting the recommendations outlined Neglecting the recommendations outlined in the Capital Works Fund Report is in the Capital Works Fund Report is detrimental to OC’s for several reasons. The detrimental to OC’s for several reasons. The primary purpose of preparing the report primary purpose of preparing the report is to minimize annual costs associated is to minimize annual costs associated with critical building elements such as with critical building elements such as waterproofing, roof repairs, and Workplace waterproofing, roof repairs, and Workplace Health and Safety (WHS) considerations Health and Safety (WHS) considerations through preventive maintenance, thus through preventive maintenance, thus ensuring the well-being of residents and ensuring the well-being of residents and the longevity of the property. the longevity of the property.

Numerous buildings along the eastern Numerous buildings along the eastern seaboard of Australia, some exceeding a seaboard of Australia, some exceeding a century in age, face structural challenges century in age, face structural challenges like failing roof timber struts, collapsing like failing roof timber struts, collapsing retaining walls, and early signs of concrete retaining walls, and early signs of concrete cancer due to insufficient waterproofing. cancer due to insufficient waterproofing.

The consequences of not addressing these The consequences of not addressing these issues promptly can lead to more extensive issues promptly can lead to more extensive problems over time, especially in regions problems over time, especially in regions experiencing higher rainfall. experiencing higher rainfall.

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P: 1800 679 787

While legislation in Queensland and New While legislation in Queensland and New South Wales emphasizes the importance South Wales emphasizes the importance of proactive preventive maintenance, it of proactive preventive maintenance, it does not impose a mandatory obligation does not impose a mandatory obligation to act on the Capital Works Fund Report to act on the Capital Works Fund Report recommendations. Some OCs choose to recommendations. Some OCs choose to ignore the suggested preventive measures, ignore the suggested preventive measures, including essential actions like waterproofing, including essential actions like waterproofing, gutter and roof repairs, and ventilation system gutter and roof repairs, and ventilation system maintenance. This negligence can result in maintenance. This negligence can result in larger and costlier problems a decade later, larger and costlier problems a decade later, particularly for aging buildings. particularly for aging buildings.

We would argue that the legislation falls We would argue that the legislation falls short by not enforcing a minimum standard short by not enforcing a minimum standard for setting aside funds for future needs. for setting aside funds for future needs.

We propose that a 30% target of the We propose that a 30% target of the recommended annual budget be a recommended annual budget be a mandatory allocation, believing it would mandatory allocation, believing it would serve as a prudent measure for OCs to allocate serve as a prudent measure for OCs to allocate funds for unforeseen expenses annually. funds for unforeseen expenses annually.

W: www.assetstratavaluers.com.au

E: workorders@assetstratavaluers.com.au

Issues we typically identify in properties over 60 years old include sagging roofs, water penetration, mold buildup, cracked tiles, damaged concrete pathways, potholes, rusted gutters and pipes, flooding balconies, potential concrete cancer, rusted balustrades, and inadequate fire equipment. Proactive OCs not only prevent major repairs but also protect the property’s value by adhering to a minimum financial benchmark.

The Strata Role Inspection, a prerequisite for purchasing Strata Titled properties, gauges the proactive nature of the OC. This inspection influences the saleability of individual units and the overall appeal of the complex.

Neglecting preventive maintenance not only impacts the complex’s financials but also diminishes its market value and increases insurance premiums over time.

It is imperative, especially for properties exceeding 100 years, to prioritise annual preventive maintenance to avert major repairs and maintain or improve their market value.

We, at Asset Strata Valuers, tailor our CWF reports specific to the subject property. Our reports are detailed and provide current and up to date costings and rates. We can include major repairs into the CWF budget avoiding special levies therefore making it compliant to the ATO rules that can be used as a tax deductions for some individuals.

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How do we find a new building manager?

How does the strata committee find a new building manager?

What qualities should we look for?

The building manager for our building is leaving our large strata plan of around 170 apartments.

How does the strata committee find a new building manager? What qualities should we look for in the new building manager?

Rather than rely on one person, we would prefer a company to ensure there is staff to replace the building manager when they are on leave or sick, etc.

The scheme should consider the outcomes when tendering for building management services.

Any strata scheme (and many could do with a building manager, even if they are not large) that is tendering for building management services should consider the outcomes:

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• Are there remedial works/projects that need to happen soon or on-foot?

• Does the scheme have a detailed asset register/maintenance schedule, or do you need one developed?

• What are the scheme’s onsite needs in terms of inspections?

• What sort of company does the scheme want, e.g. use of technology, experience with similar schemes, availability of different managers 24/7?

The committee should prepare a request for tender (RFT) and seek proposals for what managers believe is appropriate after attending the site.

Andrew Terrell | Bright & Duggan Andrew.Terrell@bright-duggan.com.au READ MORE HERE

Should a cash settlement be released before the work is complete?

We agreed to a cash settlement to fix water damage to our roof from a storm. The owners corporation will only release funds when the work is complete. Where do we stand?

Our unit had storm damage. We agreed to a cash payout to replace roof tiles and repair and paint the bedroom ceilings.

Insurance arranged the claim, and we signed a deed of release for around $4000 to complete the repairs.

The insurer paid the money into the owners corporation trust fund. The owners corporation will only release the funds to us when the work is complete. The insurer agrees that the cash settlement should be released so repairs can be completed. Isn’t that the purpose of a cash settlement?

Where do we stand? If we experience another storm, the roof can still leak.

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It is common practice among owners corporations to reimburse the owner directly upon receipt of a cash settlement, enabling them to undertake repairs without delay.

For the application of insurance funds in strata schemes, it’s crucial to reference Section 163 of the Strata Schemes Management Act 2015. This section clearly outlines the responsibilities of an owners corporation in managing insurance money from claim payouts.

A key point of discussion is the Act’s requirement for the immediate application of these funds for repairs. This raises an important question: Does requiring an owner to pay for repairs before releasing the funds comply with the legislation? “Immediately applying” suggests a prompt action, which could be interpreted as conflicting with asking owners to front the cost.

Moreover, it’s essential to recognise that the owner is an insured party under the policy.

When the settlement pertains to their lot, the funds are inherently intended for the lot owner to repair their property. For this reason, it is common practice among owners corporations to reimburse the owner directly upon receipt of a cash settlement, enabling them to undertake repairs without delay. This approach best aligns with legislative requirements.

Applicable Legislation - Strata Schemes Management Act 2015

If the committee has concerns about the utilisation of funds or the specifics of a cash settlement, the committee should engage in a transparent discussion with the owner about their specific concerns.

2. T his section does not apply to an owners corporation if the owners corporation determines, by unanimous resolution, that the money is not to be so applied.

163 Use of insurance money by owners corporation 1. A n owners corporation that receives money from an insurer for the destruction of or damage to a building must immediately apply that money in rebuilding, replacing, repairing or restoring the building.

3. This section is subject to any order made under the Strata Schemes Development Act 2015.

Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au READ MORE HERE

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Are we entitled to two remotes when we only have one car space?

We share our car space between two cars on a first home basis.

We have a single remote fob for our single car space. Can the committee reasonably refuse our request for a second fob?

Our strata committee recently installed a gate at our building’s car park entrance. Each lot was issued one remote, as there is one car space per lot.

We asked the strata committee if we could pay for a second remote. We have two vehicles, and the space is used by whoever gets home first. We park the other vehicle on the street.

Our strata committee refused to allow a second fob since we only have one car space.

A single remote would require pre-planning and does not consider that we work different schedules and access the car space at different times.

The strata committee should reasonably consider circumstances when making decisions. What can we do?

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Give the strata committee a written undertaking that only one of your cars will parked in the car park at any one time.

You could plead your case. As there are no by-laws setting the one remote limit in stone, the restriction is arbitrary and unenforceable.

Alternatively, you could ask again and give the strata committee a written undertaking that only one of your cars will parked in the car park at any one time and that it is unreasonable for you to share one remote between you.

Unfortunately, your predicament is common in many buildings (despite your bona fides).

Strata committees are always trying to curb illegal parking.

If the matter is critical and you cannot reach a resolution, you could apply for mediation/ NCAT orders to settle your complaint.

Leanne Habib | Premium Strata info@premiumstrata.com.au READ MORE HERE

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Quality of site management influences strata repairs The stakes are high for Owners Corporations when undertaking repairs to common property.

Darren Gouge is a Site Manager with Paynter Dixon’s Tier 1 Remedial Division. With over 35 years of construction and strata experience, Darren says technical expertise is only one dimension of a high-performing site team.

Paynter Dixon guarantees full-time site supervision by a dedicated Site Manager who oversees all site matters, from quality and safety imperatives, through to daily communication with the client and strata community.

The role leads with values as Darren explains.

Aiming straight “If you’re working in a block of apartments, you may have the building manager, strata committee, 65 tenants and the client – all asking questions,” says Darren.

“Television shows like ‘The Block’ show construction completed in five minutes, but that is simply not the case.

”

Owners corporations (OCs) are tasked with appointing remedial builders for repairs to common property. The stakes are high in ensuring that all stakeholders – starting with lot owners – are satisfied during site work and on completion.

Stakeholder communication is complex...lean into any issues and collaborate with all parties on the way forward. There are no short cuts.

”

Stakeholder communication is complex, especially when the message is not rosy. Perhaps a hidden building defect has been uncovered, or rain has delayed the installation of a waterproofing membrane.

Whatever the situation, it pays to be straight up. Lean into the issue and collaborate with all parties on the way forward.

There are no short cuts.”

Darren Gouge, Site Manager

Powerful partnering.

Walking in other people’s shoes It stands to reason that most clients and building occupants are not construction professionals. Therein lies the challenge of communicating remedial work in layperson terms to avoid confusion. According to Darren, it really is a matter of putting yourself in the other person’s shoes and understanding how to convey the ‘how’ and ‘why’ in a way that creates clarity and confidence. “Being a people person certainly helps.”

Solving problems “While I have 35 years of construction experience – I don’t know everything. We have a strong network of subcontractors, and we are comfortable in sharing knowledge. Electricians, plumbers, joiners and more. It’s a dynamic to our partnering which works well in problem solving.”

Eyeing the details Remedial work is routinely carried out in occupied buildings – from offices to apartments.

“When our day ends, I’m

locking construction gates in or near home environments. My responsibility is to make sure the work area is safe and secured.”

“An eye for detail is essential. I’ll make sure the strata common areas remain spotless – no empty coffee cups or wrappers on my watch.”

There’s good reason to be proactive when Paynter Dixon is front and centre on site signage. “I’m the first person to be contacted, but I welcome that responsibility.”

To learn more, contact:

Tim Kurniadi General Manager Remedial & Insurance

tim.kurniadi@ paynterdixon.com.au

Adapting to change situations Paynter Dixon is renowned for planning and process-led delivery, but agility is always a factor of remedial work. “You may have a methodology and scope of works in hand, but when underlying building issues are exposed, planning can change in a heartbeat.”

The team steps up. “We re-evaluate the situation, amend the plan, communicate to stakeholders, obtain approvals and carry out the work to client satisfaction.”

Paynter Dixon’s quality and safety management systems also underpin the response to ensure solutions are compliant and fit for purpose.

paynterdixon.com.au sectors/remedial/strata/

Should our building manager supply a Police Check and Working with Children Check (WwCC)?

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Is our onsite building manager required to obtain a Police Check and Working with Children Check (WwCC)?

I am the secretary of a strata committee for a 300-unit complex with pool, spa, and gym amenities. Is our onsite building manager required to obtain a Police Check and Working with Children Check (WwCC)? Is this best practice and part of our due diligence for ensuring the safety of our community?

I can see the importance of such a check to certain communities.

The legislation does not specify that a Working with Children Check needs to be provided. I understand requirements exist specifically when the role involves supervising children (e.g. schools, care centres, etc): Apply for a Working with Children Check (WWCC)

I haven’t seen this as a requirement of a building management agreement for the reason that the work is not specifically childrelated, however, I can see the importance of such a check to certain communities.

Andrew Terrell | Bright & Duggan Andrew.Terrell@bright-duggan.com.au READ MORE HERE

The Working with Children Check (WWCC) is a requirement for anyone who works or volunteers in child-related work in NSW. It involves a National Police Check (criminal history record check) and a review of reportable workplace misconduct.

With that said, the strata scheme/committee could stipulate to the building management group that the provision of such a police check is a mandate for performance under the contract.

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Can I rent my exclusive use without the OC’s permission?

I have an exclusive area attached to my lot. Can I grant a licence agreement for that area to a person without the owners corporation’s permission?

This is the usual course when a lot owner leases their lot and includes the exclusive use area in the lease.

An exclusive use by-law granting an owner the exclusive use rights to an area of common property is like a lease over the common property. The benefitted owner has the use of that area of common property to the exclusion of all other owners and occupiers on certain conditions.

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Unless the by-law provides that the benefitted owner is not able to licence the area to others or must seek consent to sublease or sublicense the area, the lot owner is able to licence the area to a person without the consent of the owners corporation. I would be surprised if the exclusive use by-law dealt with assignment of the rights.

This is the usual course when a lot owner leases their lot and includes the exclusive use area in the lease.

Matthew Jenkins | Bannermans Lawyers enquiries@bannermans.com.au READ MORE HERE

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When do I need to submit the proxy form?

When should proxy forms be given to the strata manager? Is delivery required before the AGM, or can the person being the proxy deliver the form at the AGM?

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For a building up to 100 lots, you can deliver the proxy form at the AGM. If the building has 100+ lots, it must be submitted at least 24 hours before the meeting.

If the building has less than 100 lots, you can deliver the proxy form at the AGM. If the building has more than 100 lots, excluding utility lots, it must be submitted at least 24 hours before the meeting. That is a hard 24 hours, not business hours. If the meeting is 6 pm Monday, you’ve got until 6 pm Sunday to send in the proxy, not 6 pm Friday. If the proxy form for a large building is handed in after the 24 hour limit, you’ve missed the time window, and the proxy goes to the next meeting.

Rod Smith | The Strata Collective rsmith@thestratacollective.com.au READ MORE HERE

The Strata Collective.

Where People Matter.

The Strata Collective was formed with a simple goal – to provide a professional strata management service to clients who want a close, personal relationship with their Strata Manager.

We are a next generation Strata Management business that you can count on.

Find out more about our award-winning services at thestratacollective.com.au 25

Do we need to upgrade our fire hydrant system to meet the new legislation?

Our building fire hydrant system was installed in the late 1980s. We’ve heard that new legislation is coming in 2025.

Do we need to upgrade our fire hydrant system to meet the higher testing requirements?

Our building fire hydrant system was installed in the late 1980s to AS 2419.1 -1988, Ministerial Specification 10 and BCA 1990 E1.3. We have been testing the system every five years to meet the performance standards in place when the building was strata subdivided.

We’ve heard that new legislation is coming into effect on 13 February 2025 regarding the standard of testing. Will we be required to upgrade our fire hydrant system to meet the higher testing requirements of the new legislation, or will our current performance testing standard be enough?

The cost to upgrade the fire hydrant system would be substantial.

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The only change coming that will affect this system is the legislative enforcement of the procedure for testing.

• 5 yearly overhaul of all pumps, isolation valves and hydrant landing valves. (Note: the 5 yearly often includes replacement of the hydrant landing valves themselves as overhaul labour can exceed replacement value).

The only change coming that will affect this system is the legislative enforcement of the procedure for testing. The system itself does not require an upgrade.

Other things to consider are:

The standard being legislated is AS18512012. This requires the following steps (simplified): • Monthly testing of any fire pump connected to the system.

• Six monthly testing of all isolation and hydrant landing valves.

• Annual testing of all isolation and hydrant landing valves, flow testing of system and pumps.

• NSW Fire & Rescue may request you install Storz hermaphrodite couplings to the landing valves to make connection in an emergency easier for them.

• Since 2000, local councils can order you to upgrade at any time to bring your building up to a current level of life safety - usually triggered by an incident, a DA submission or a complaint.

Rob Broadhead | 2020 Fire Protection rob.broadhead@2020fire.com.au READ MORE HERE

ABN Lift Consultants Elevation by Design

ABN Lift Consultants 02 8004 6832 info@abnlift.com www.abnlift.com

ABN Lift Consultants Suite 43, 48 – 50 George Street, Parramatta NSW, 2150 PO Box 254 Wentworth Falls NSW 2782

If a retired electrician does work around the building for free, does he need public liability insurance?

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My retired husband has a current electrical license. To save the owners corporation money, he does minor work for free. Does he need public liability insurance?

We live in an 18 unit apartment block. My retired husband has a current electrical license. He has been doing minor work around the apartment to save the owners corporation money. He has cover for injury as a voluntary worker under the strata insurance. We have been told that his business public liability insurance does not cover him because he volunteers. Does he need public liability insurance?

This question will depend entirely on whether the person carrying out the work is a volunteer.

The answer will depend entirely on whether the person carrying out the work is a volunteer.

In the context of strata insurance policies, a volunteer is typically defined as an individual who engages in work or duties for the owners corporation without any expectation of reward or remuneration. For such volunteers, most strata policies provide a specific scope of coverage. This usually means that the term “you” in the policy (referring to the insured party) is extended to include these voluntary workers for both the public liability and voluntary workers section of a strata policy.

Consequently, most strata policies will extend to cover public liability for any legal liabilities arising from damage or injury caused by the volunteers during their work.

Furthermore, the voluntary workers’ section of these policies is also designed to cover any injuries the volunteers might sustain while performing their duties.

On the other hand, the situation changes if the individual performing the work receives any form of payment or remuneration. In such cases, they should have public liability insurance. Additionally, they should consider an insurance policy covering any personal injuries they might suffer while working.

It’s crucial to note that insurance policies vary between insurers. Therefore, I strongly recommend consulting with your insurance broker to understand the specific details and extent of coverage provided in each case.

Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au READ MORE HERE

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Saving water at Century Tower Using Sydney Water’s WaterFix® Strata program

Century Tower is a 52 storey residential building in the Sydney CBD, with 292 apartments and several large common areas. The building had an extremely high water use, prompting the committee to request an obligation-free assessment by Sydney Water, to identify efficiency opportunities.

Century Tower is now saving $64,000 a year on their water bills!

Strata levies have not increased and savings have been spent on other building projects.

On accepting and implementing WaterFix Strata: • 602 toilet and tap leaks were repaired • 687 domestic water fixtures were replaced with water efficient alternatives • 28 million litres of water are saved each year • By accepting the Performance Agreement option, no upfront costs were required

Your apartment building in Sydney could save water and money too. Get an obligationfree assessment or find out more on the Sydney Water website.

Get your draft

e-bike/ e-scooter By-Laws for Strata from OCN

There are worrying fire risks for Strata communities where Lithium-ion battery powered devices such as e-bikes and e-scooters are stored

e-bikes and e-scooters, particularly poorer quality cheap variants, have a higher fire risk than most other battery powered devices. To minimise the risk of harm to your Owners and Occupiers we have prepared a model by-law $220 members $440 non-members (includes 1 year scheme membership) To purchase simply go to our website Shop By-Laws

Notice Board Fortnightly Webinars Risk Management for the owners corporation 6 March @ 4pm SCA NSW Members scaeducation.guroo.academy/login

Did you know?

Over 400 Strata Managers attend the SCA NSW fortnightly webinar.

We’re on the radio Strata Matters Every Sunday @ 2pm 2GB Catch up on previous Strata Matters

Strata Managers - Have you completed your CPD and PSS Training?

Strata managers across NSW are reminded of the impending Continuing Professional Development (CPD) and Professional Standards Scheme (PSS) training deadline on March 22nd.

Staying updated with industry knowledge and fulfilling mandatory training hours is crucial for maintaining professional standards and ensuring compliance with regulatory requirements.

14 March 65 Berry St North Sydney 1pm - 5pm

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Articles & Q&As The Strata Magazine Webinars & Newsletters The LookUpStrata Directory

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EDUCATION & TRAINING LookUpStrata

Australia’s Strata Title Information Site W: https://www.lookupstrata.com.au/ E: administration@lookupstrata.com.au

Strata Community Association P: 02 9492 8200 W: https://www.strata.community/ E: admin@strata.community

Owners Corporation Network

SOFTWARE Mimor

Connecting People – Creating Communities P: 1300 064 667 W: https://www.mimor.com.au/ E: info@mimor.com.au

Stratabox

Building Confidence P: 1300 651 506 W: https://stratabox.com.au/ E: contact@stratabox.com.au

Urbanise

The Independent Voice of Strata Owners W: https://ocn.org.au/ E: enquiries@ocn.org.au

Automate your workload to increase efficiency.

P: 1300 832 852 W: https://www.urbanise.com/ E: marketing@urbanise.com

Your Strata Property

Resvu

Demystifying the legal complexities of apartment living

W: https://www.yourstrataproperty.com.au/ E: amanda@yourstrataproperty.com.au

FACILITY MANAGEMENT LUNA

Building and Facilities Manager P: 1800 00 LUNA (5862) W: https://www.luna.management/ E: info@luna.management

First Facility Management Pty Ltd Putting You First P: 0402 083 404 W: https://firstfm.net.au/ E: admin@firstfm.net.au

RFM Facility Management Pty Ltd

Strata and Specialist Cleaners P: 1300 402 524 W: https://www.rfmfacilitymanagement.com.au/ E: nathan@rfmfacilitymanagement.com.au

INVESTMENT SERVICES Strata Guardian

Fight low returns and rising levies with us.

P: 1300 482 736 W: https://www.strataguardian.com/ E: contact@strataguardian.com

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Customer Service Software for Strata P: 08 7477 8991 W: https://resvu.io/ E: enquiries@resvu.com.au

StrataMax

Streamlining strata P: 1800 656 368 W: https://www.stratamax.com/ E: info@stratamax.com

MYBOS

Building Management - Residential & FM Schemes P: 1300 912 386 W: https://www.mybos.com.au/ E: sam@mybos.com.au

StrataVault

Connecting people, processes, and applications P: 1300 082 858 W: https://globalvaults.com.au/ E: team@thestratavault.com

Onsite Building Management Software Modern and user friendly BMS P: 0490 091 887 W: https://onsite.fm/ E: hello@onsite.fm

Stratafy

Only Complete Cloud Strata Software ecosystem P: 1300 414 155 W: https://stratafyconnect.com/ E: sales@stratafyconnect.com 35

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BUILDING ENGINEERS & INSPECTORS Sedgwick

Building Consultancy Division & Repair Solutions W: https://www.sedgwick.com/solutions/global/au E: sales@au.sedgwick.com

QIA Group

SC Seymour Consultants

STRATA COMPLIANCE REPORT SPECIALISTS

Mabi Services

Asbestos, Safety & Building Consultants P: 1300 762 295 W: https://www.mabi.com.au/ E: info@mabi.com.au

Forte Asset Services

Comapliance Made Easy P: 1300 309 201 W: https://www.qiagroup.com.au/ E: info@qiagroup.com.au

FIRE | ELECTRICAL | HVAC P: 1300 920 752 W: https://www.forteassetservices.com.au/ E: info@forteas.com.au

GQS

Quality Building Management

Quantity Surveyors & Building Consultants P: 1300 290 235 W: https://gqs.com.au/ E: info@gqs.com.au

keeping your buildings legally compliant and safe P: 1300 880 466 W: https://qbm.com.au/ E: sales@qbm.com.au

Seymour Consultants

HFM Asset Management Pty Ltd

Body Corporate Report Specialists W: https://www.seymourconsultants.com.au/ E: info@seymourconsultants.com.au

BCRC

Construction Materials & Durability Consultants P: 02 9131 8018 W: https://bcrc.com.au/ E: sydney@bcrc.com.au

Roscon

Property services & facilities management P: 1800 767 266 W: https://www.roscon.com.au/ E: info@roscon.com

Budget Vals

Built For Strata P: 1300 148 150 W: https://www.budgetvals.com.au/ E: reports@budgetvals.com.au

Leary & Partners

Quantity surveying services since 1977 P: 1800 808 991 W: https://www.leary.com.au/ E: enquiries@leary.com.au

BIV Reports

Specialist in Strata Compliance Reports P: 1300 107 280 W: https://www.biv.com.au/ E: biv@biv.com.au

Olive Tree Consulting Group

Solutions in Strata Compliance P: 0400 161 659 W: https://olivetreeconsultinggroup.com.au/ E: admin@olivetreeconsultinggroup.com.au

Leaders in Building Efficiency P: 0407 734 260 W: https://www.hfmassets.com.au/ E: david.chokolich@hfmassets.com.au

CORE Consulting Engineers

Delivering 360° engineering solutions for strata P: 02 8961 3250 W: https://coreconsultingengineers.com.au/ E: admin@core.engineering

Auric Projects

Managing clients P: 02 9918 2200 W: https://auricprojects.com.au/ E: info@auricprojects.com.au

Independent Inspections

Sinking Fund Forecast, Insurance Valuations, OHS P: 1300 857 149 W: http://www.iigi.com.au/ E: admin@iigi.com.au

Solutions in Engineering

Quality Reports On Time, Every Time!

P: 1300 136 036 W: https://www.solutionsinengineering.com/ E: enquiry@solutionsinengineering.com

Landlay Consulting Group

A Strata Remedial Consultancy P: 02 8095 8556 W: https://www.landlay.com.au/ E: admin@landlay.com.au

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STRATA REPORTS EYEON Property Inspections

Buy and Sell with More Confidence P: 1300 798 274 W: https://www.eyeon.com.au/ E: info@eyeon.com.au

Rawlinsons

Calculated Confidence P: 08 9424 5800 W: https://www.rawlinsonswa.com.au/ E: info@rawlinsonswa.com.au

Strataregister.com Pty Ltd

Find the Strata / CT Manager for your property P: 0411 483 249 W: https://www.strataregister.com/ E: hello@strataregister.com

STRATA LAWYERS Kerin Benson Lawyers Pty Ltd

Specialised Legal Advice for Strata P: 02 8706 7060 W: https://kerinbensonlawyers.com.au/ E: enquiries@kerinbensonlawyers.com.au

Khoury Lawyers Pty Ltd

Client focused, Results Driven P: (02) 8005 3086 W: https://khourylawyers.com.au/ E: pierrette@khourylawyers.com.au

Madison Marcus Law Firm

Be Empowered P: 131 529 W: https://www.madisonmarcus.com.au/ E: strata@madisonmarcus.com.au

Holman Webb Lawyers

Body Corporate Disputes & Litigation Specialists P: 07 3235 0100 W: https://www.holmanwebb.com.au/ E: shane.roberts@holmanwebb.com.au

Royer Mace Lawyers

Your Property is our Priority P: 0434 388 898 W: https://royermace.com.au/ E: solon@royermace.com.au

Bugden Allen Graham Lawyers

Australia’s leading strata law experts P: 02 9199 1055 W: https://bagl.com.au/ E: info@bagl.com.au

JS Mueller & Co Lawyers

Specialist ‘Plain English’ NSW Strata Lawyers W: https://www.muellers.com.au/ E: enquiries@muellers.com.au

Williamson Lawyers

A construction and strata lawyer ready to listen W: https://www.williamsonlawyers.com.au/ E: shane@williamsonlawyers.com.au

Douglas Cheveralls Lawyers

The Go-To Strata Lawyers P: 08 9380 9288 W: https://www.dclawyers.com.au/ E: office@dclawyers.com.au

Bannermans Lawyers

High Quality Specialist Legal Services P: 02 9929 0226 W: https://www.bannermans.com.au/ E: enquiries@bannermans.com.au

Moray & Agnew Lawyers

Legal strategies and solutions for our clients P: 03 9600 0877 W: https://www.moray.com.au/ E: melbourne@moray.com.au

Grace Lawyers

Know. Act. Resolve.

W: https://gracelawyers.com.au/ E: enquiries@gracelawyers.com.au

Speirs Ryan

P: 02 9248 3400 W: https://www.speirsryan.com.au/ E: ssaw@speirsryan.com.au

Watson & Watson Lawyers

“when experience matters”…..

P: 02 9221 6011 W: https://www.watsonandwatson.com.au/ E: richard@watsonandwatson.com.au

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STRATA MANAGEMENT Premium Strata

Diamond-Class strata management agency P: 02 9281 6440 W: https://www.premiumstrata.com.au/ E: info@premiumstrata.com.au

The Strata Collective

A next generation strata manager. People matter.

P: 02 9879 3547 W: https://www.thestratacollective.com.au/ E: rsmith@thestratacollective.com.au

Bridge Strata P/L

The bridge between you and your corporation P: 02 6109 7700 W: https://bridgestrata.com.au/wp/ E: jan@bridgestrata.com.au

Bright & Duggan

Strata Professionals P: 02 9902 7100 W: https://bright-duggan.com.au/ E: customercare@bright-duggan.com.au

Civium Communities

When you build trust, you build a community P: 1300 724 256 W: https://civium.com.au/ E: clientservices@civium.com.au

Vital Strata

Strata Made Simple P: 02 9008 1112 W: https://www.vitalstrata.com.au/ E: hello@vitalstrata.com.au

ASM – Australian Strata Management Helping Strata Communities Thrive P: 1300 777 276 W: https://asmstrata.com.au/ E: administration@mbcm.com.au

Sky Living Strata

Providing a superior customer experience P: 02 9299 1100 W: https://www.skylivingstrata.com.au/ E: enquiries@skylivingstrata.com.au

Townhouse Strata PTY Ltd

Strata Management with a Difference P: 02 4971 0363 W: https://www.townhousestrata.com.au/ E: alan@townhousestrata.com.au

Strata Central

Boutique Strata Management Services P: 02 8036 5518 W: https://stratacentral.com.au/ E: enquiries@stratacentral.com.au

Acumen Strata

Tailored Strata Management Solutions P: 02 7253 5820 W: https://www.acumenstrata.com.au/ E: info@acumenstrata.com.au

Quantum United Management

Creating vibrant and connected communities P: 61 383 608 800 W: https://www.quantumunited.com.au/ E: info@quantumunited.com.au

Elevate Strata Management Pty Ltd Elevating your Strata Community P: 0430 160 249 W: https://www.elevatestrata.au/ E: dcopping@elevatestrata.au

ANTENNAS Install My Antenna

Professional TV Antenna Service For You Today P: 1300 800 123 W: https://www.installmyantenna.com.au/ E: info@installmyantenna.com.au

PROJECT MANAGEMENT Valen Project Services

Client-Side Project Management Specialists P: 02 8542 4293 W: https://valenprojects.com.au/ E: enquiries@valenprojects.com.au

SSKB Strata Managers

A Positive Difference in Strata P: 07 5504 2000 W: https://sskb.com.au/ E: sskb@sskb.com.au

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DEFECT RESTORATION

FIRE SERVICES

MJ Engineering Projects

Linkfire Pty Ltd

Klaar

Chief AFSS Services

Remedial Consultant Engineers P: 1300 571 991 W: https://mjengineeringprojects.com.au/ E: info@mjengineeringprojects.com.au The Strata Building Specialists P: 02 8003 4547 W: https://klaar.com.au/ E: build@klaar.com.au

Ouroboros design

Your Essential Safety Partner P: 1300 669 439 W: http://www.linkfire.com.au/ E: sales@linkfire.com.au YOUR AFSS COMPLIANCE IS OUR PRIORITY P: 0405 932 458 W: https://afssfirechief.com.au/ E: melanie@chiefmechanicalservices.com

2020 Fire Protection

Architect assistance with upgrades and renovations P: 0400 152 833 E: garymo12@gmail.com

Experts in Fire Protection for Strata P: 1300 340 210 W: https://www.2020fireprotection.com.au/ E: service@2020fire.com.au

TRADECOM GROUP

Fire Safety Constructions

Innovative Commercial Building Projects P: 1300 301 888 W: https://tradecomgroup.com/ E: services@tradecomgroup.com

ELECTRICAL Altogether Group

Power.Water.Data P: 1300 803 803 W: https://altogethergroup.com.au/home-business/ E: eaustin@altogethergroup.com.au

Compliant Specialist since 1999 P: 02 9945 3499 W: http://www.firesafetyconstruction.com.au/ E: info@firesafetyconstructions.com.au

Betta Fire Protection

Compliance you can trust P: 02 8669 9108 W: https://bettafireprotection.com.au/ E: info@bettafireprotection.com.au

SUSTAINABILITY

ENM Solutions

Humenergy

Providing Solutions for Embedded Networks P: 1300 000 366 W: https://www.enmsolutions.com.au/ E: info@ENMSolutions.com.au

People, innovation and value sharing P: 1300 322 622 W: https://www.humenergy.com.au/ E: Info@humenergy.com.au

Energy On Pty Ltd

The Green Guys Group

McIntosh Electrical Pty Ltd

Fair Water Meters

P: 1300 323 263 W: https://www.energyon.com.au/ E: EnergyServices@EnergyOn.com.au Powered by Trust P: 1300 627 727 W: https://www.mcintoshelectrical.com.au/ E: jenny@mcintoshelectrical.com.au

Austalia’s Leading Energy Saving Partner W: https://greenguys.com.au/ E: sean@greenguys.com.au Retrofit sub-metering specialists P: 1300 324 701 W: https://fairwatermeters.com.au/ E: info@fairwatermeters.com.au

EMERLITE ELECTRICAL SERVICES

We Answer The Phone - No Job Too Big Or Small P: 07 5591 9191 W: https://www.emerlite.com.au/ E: office@emerlite.com.au

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PLUMBING

WINDOWS & DOORS

Stormwater Sydney

Windowline Pty Ltd

P: 1300 741 003 W: https://stormwatersydney.com/ E: admin@stormwatersydney.com

P: 02 8304 6400 W: https://windowline.com.au/ E: info@windowline.com.au

HYDRAULICA Pty Ltd

ASQB Pty Ltd

Specialise in Drain & Pipe Cleaning W: https://www.hydraulica.com.au/ E: darren@hydraulica.com.au

Window & Door Repairs + Window Safety Compliance P: 02 9785 7893 W: https://www.asqb.com.au/ E: service@asqb.com.au

Mr Washer, Plumber To The Rescue

The Window Guy

Inspection, Repair and Maintenance of drainage assets

Over 30 years serving Sydney Strata buildings P: 02 8583 2360 W: plumbertotherescue.com.au/strata-commercial.html E: jobs@mrwasher.com.au

WATERPROOFING

Superseal Protective Coatings (SPC) Waterproofing & Epoxy Specialists P: 02 9774 1004 W: https://www.spcau.com/ E: info@spcau.com

Danrae Group

Remedial Waterproofing & Building Specialists P: 1800 326 723 W: https://www.danraegroup.com.au/ E: enquiries@danrae.com.au

VALUERS Asset Strata Valuers

Leaders in Strata Property Valuations P: 1800 679 787 W: https://assetstratavaluers.com.au/ E: workorders@assetstratavaluers.com.au

Adelaide StrataVal

Strata & Community Insurance Valuations P: 08 7111 2956 W: https://www.strataval.com.au/ E: valuations@strataval.com.au

ENERGY Arena Energy Consulting Pty Ltd

Independent Embedded Network Consulting Services P: 1300 987 147 W: https://www.arenaenergyconsulting.com.au/ E: info@arenaenergyconsulting.com.au

Replacement window and door specialists

Don’t choose any guy, choose The Window Guy! P: 1300 663 664 W: https://www.thewindowguy.com.au/ E: info@thewindowguy.com.au

Clear Edge Frameless Glass

Energy Efficient Balconies for Elevated Living

W: https://www.clearedgeglass.com.au/ E: sales@clearedgeglass.com.au

PAINTING Higgins Coatings Pty Ltd

Specialist painters in the strata industry W: https://www.higgins.com.au/ E: info@higgins.com.au

CPR Facade Upgrade Specialists

We clean, repair & repaint multi-storey buildings P: 0493 651 643 W: https://cprfacadeupgrades.com.au/ E: info@facadeupgrades.com.au

3 Colours Painting Services 3 Colours Painting Services P: 1300 883 635 W: https://3colours.com.au/ E: 3colours@3colours.com.au

Terra Australis Painting Services

Terra Australis Painting Services P: 0497 545 289 W: https://www.terraaustralispainting.com.au/ E: info@terraaustralispainting.com.au

Embedded Network Arena

Independent Embedded Network Consulting Services P: 1300 987 147 W: https://embeddednetworkarena.com.au/ E: info@embeddednetworkarena.com.au

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CONSULTING

RECRUITMENT SERVICES

Strata Solve

sharonbennie – Property Recruitment

Insight Resolutions

Property Recruitment Partners

Untangling strata problems P: 0419 805 898 W: https://stratasolve.com.au/ E: chris@stratasolve.com.au Reconcile and rebuild through mediation P: 0413 334 633 W: https://insightresolutions.com.au/ E: vad.mediation@gmail.com

STRATA LOAN PROFESSIONALS

Matching top talent with incredible businesses P: 0413 381 381 W: https://www.sharonbennie.com.au/ E: sb@sharonbennie.com.au Recruitment Solutions Tailored for You P: 02 8313 5591 E: aaron@propertyrecruitmentpartners.com.au

ACCOUNTANTS

Lannock Strata Finance

Tinworth & Co

StrataLoans

Matthew Faulkner Accountancy

Austrata Finance

Incite Accountants & Advisors

LIFTS & ELEVATORS

SAFETY & SECURITY

Innovative Lift Consulting Pty Ltd

QUATRIX PTY LTD

The Lift Consultancy

Lock, Stock & Barrel Locksmiths Pty Ltd

The Leading Strata Finance Specialist P: 1300 851 585 W: https://lannock.com.au/ E: strata@lannock.com.au The Experts in Strata Finance P: 1300 785 045 W: https://www.strata-loans.com/ E: info@strata-loans.com Pay Now or Pay Later: It’s Your Choice® P: 1300 936 560 W: https://austratafinance.com.au/ E: info@austratafinance.com.au

Australia’s Vertical Transportation Consultants P: 0417 784 245 W: https://www.ilcpl.com.au/ E: bfulcher@ilcpl.com.au Trusted Specialised Advice P: 07 5509 0100 W: https://theliftc.com/ E: sidb@theliftc.com

ABN Lift Consultants

A team of friendly, open minded professionals P: 0468 659 100 W: https://www.abnlift.com/ E: andrew@abnlift.com

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Chartered Accountant & Strata Auditors P: 0499 025 069 W: https://www.tinworthaccountants.com.au/ E: caren.chen@tinworth.com Strata Auditing specialists P: 0438 116 374 W: https://www.mattfaulkner.accountants/ E: matt@mattfaulkner.accountants Provides a service that delivers the outcomes P: 02 8067 9015 W: https://www.inciteaccountants.com.au/ E: admin@inciteaccountants.com.au

Intercoms, Access Control, CCTV, Data, etc.

P: 02 9554 3487 W: https://www.quatrix.com.au/ E: info@quatrix.com.au

P: 0411 700 072 W: https://www.lsblocksmiths.com.au/ E: info@lsblocksmiths.com.au

Macquarie Locksmiths & Security

Trusted Master Locksmiths since 1981 P: 02 9887 3433 W: https://www.macquarielocksmiths.com.au/ E: sales@macquarielocksmiths.com.au

LIST MY BUSINESS ROOFING Apt Roofing Pty Ltd

Everything Roofing!

P: 02 9666 7373 W: https://www.aptroofing.com.au/ E: admin@aptroofing.com.au

CLOTHESLINES Lifestyle Clotheslines

Clothesline and washing line supplier & installer P: 1300 798 779 W: https://www.lifestyleclotheslines.com.au/ E: admin@lifestyleclotheslines.com.au

CLEANERS

Leaf Shield

Leafshield Gutter Protection Specialists P: 1300 362 246 W: https://leafshield.net.au/why-leafshield/ E: info@leafsheild.net.au

INSURANCE Strata Insurance Solutions

Protecting owner assets is who we are P: 1300 554 165 W: https://www.stratainsurancesolutions.com.au/ E: info@stratainsurancesolutions.com.au

Whitbread Insurance Brokers Empower Your Vision P: 1300 424 627 W: https://www.whitbread.com.au/ E: info@whitbread.com.au

CHU Underwriting Agencies Pty Ltd

Specialist Strata Insurance Underwriting Agency W: https://www.chu.com.au/ E: info@chu.com.au

Strata Community Insurance

Protection for your strata property. And you.

P: 1300 724 678 W: https://www.stratacommunityinsure.com.au E: myenquiry@scinsure.com.au

Arrow Abseiling Pty Ltd

Window cleaning, repair and maintenance P: 02 8957 3693 W: https://www.arrowabseiling.com.au/ E: contact@arrowabseiling.com.au

Waste Clear Pty Ltd

Towards a better tomorrow P: 1300 525 352 W: https://wasteclear.com.au/ E: admin@wasteclear.com.au

DELIVERY & COLLECTION SERVICES Groundfloor™

Australian parcel, mail, and refrigerated lockers P: 03 9982 4462 W: https://groundfloordelivery.com/ E: ask@groundfloordelivery.com

FRANCHISERS Network Pacific Strata Franchise

Join our successful team P: 03 9999 5488 W: www.networkpacificstratafranchise.com.au/ E: networkpacific@franchisedevelopments.com.au

Flex Insurance

Your Cover Your Choice P: 1300 201 021 W: https://www.flexinsurance.com.au/ E: info@flexinsurance.com.au

Driscoll Strata Consulting

Knowledge | Experience | Service P: 0402 342 034 W: https://driscollstrataconsulting.com.au/ E: enquiries@driscollstrataconsulting.com.au

42 www.lookupstrata.com.au

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