Our Voice 2017 (Spring)

LONGHURST GROUP CUSTOMER MAGAZINE - SPRING 2017

INSIDE… YOUR STORIES MONEY ADVICE JOB INTERVIEW TIPS SUMMER ACTIVITIES A DAY WITH OUR HOUSING OFFICERS FOCUS ON CRANWELL COURT WIN £50 SHOPPING VOUCHER

HARVEY BEATS THE BULLIES Kickboxing customer could become world champion

LONGHURST GROUP CUSTOMER MAGAZINE - SPRING 2017

Hello and welcome to the second Longhurst Group Customer magazine. This spring edition of Our Voice features a wide range of good news stories, customer case studies and plenty of tips and advice.

The magazine features articles on all of the Longhurst Group member companies, so whether you are a Friendship Care and Housing, Spire Homes or Longhurst and Havelok Homes customer, there is something inside for you.

Some of the highlights include the inspirational tale of how a determined 11 year-old boosted his confidence after taking up kickboxing, a moving story about how a mother found work after leaving an troubled relationship and a candid feature covering a day in the lives of two of our housing officers.

We also focus on the fantastic care delivered at Cranwell Court in Grimsby, provide money advice and job interview tips and highlight a wide range of summer activities taking place across the Midlands and East of England.

CONTENTS: In this issue‌ 4-7 8-9 10-11 12-13 14-15 16-17 18-19 Back

News from around Longhurst Group Home from home Money talk Health and wellbeing Just the job Around your way Customer story Competition

I hope you enjoy the read and we’ll be back again in a few months with the summer edition.

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/ LandHHomes

/ spirehomes Tweet @longhurstgroup Email communications@longhurst-group.org.uk

Jon Reeves

4. NEWS

5. NEWS

LONGHURST RETAINS TOP MARKS Longhurst Group has retained the highest possible grading for governance and financial viability, following an InDepth Assessment (IDA) from the Government’s housing regulator.

The Homes & Communities Agency (HCA) carried out the IDA in March and awarded the Group the highest possible ‘G1V1’ rating.

The positive assessment is important as it provides assurances that the Group is well-governed and financially

PARTNERSHIP UPDATE

strong. HCA inspectors monitored all aspects of the business, including how it manages risk, achieves value for money and its compliance with various regulations.

Julie Doyle, Chief Executive of Longhurst Group, said: “This judgement is a reflection of the hard work and dedication of staff right across our organisation. We have set the highest standards for ourselves and it’s very pleasing that we’ve been able to maintain them.

grow as a Group and aim to build 2,500 new homes by 2019. Having the confidence of the HCA is crucially important to these future plans as it reinforces to our Board and other key stakeholders that we are in a position to develop more properties across the Midlands and East of England.”

Anne Adamthwaite (pictured), who was a qualified solicitor, joined the Longhurst Group Board in 2012 and became Chair two years later. Sadly, during that time, Anne was diagnosed with cancer and passed away in July 2016.

To celebrate Anne’s huge contribution to the organisation, the Group held a special renaming ceremony on Friday, 24 February, at its office on the Beechdale estate in Walsall. Anne had been a driving force in ensuring the office, which is based at the heart of the Beechdale community, and nearby flats were completely refurbished.

We are pleased to announce that, after careful consideration, both Boards have unanimously agreed to proceed with this opportunity.

This means that Axiom will formally join Longhurst Group as a member association in July, 2017.

It is a fantastic opportunity that will make us stronger, able to offer more for customers and bring long-lasting benefits to our communities.

“We have ambitions to continue to

CLIMBING THE LADDER WITH AN APPRENTICESHIP

BEECHDALE OFFICE RENAMED IN MEMORY OF INSPIRATIONAL ANNE Longhurst Group recently renamed one of its offices after an inspirational board member who died last year.

In the autumn edition of the newsletter, we explained that we were in discussions with Axiom Housing Association, which is based in Peterborough, about forming a partnership.

The building will now be known as Adamthwaite House, providing a fitting tribute to Anne’s legacy.

Members of Anne’s family, as well as Anne’s colleagues from Longhurst Group and Anthony Collins Solicitors, attended the event to witness the unveiling of a large plaque in the office reception.

Bob Wilson, current Chair of the Board at Longhurst Group, said: “When Anne joined the Board it was clear that she brought with her, not only an abundance of legal skills and sector experience, but also a passion and a vison for how the Group could build on its successful foundations.

She was always amongst the first to champion what was right for customers and was instrumental in ensuring that the Group delivered on its promise to Beechdale customers to refurbish the flats and office that we have renamed in her memory.

“But it was not just about what Anne did - it was also about how she did it.

“It is such a fitting tribute. We owe her so much and we miss her greatly.”

We marked National Apprenticeship Week by showcasing the stories of two employees at either ends of the career spectrum.

“It’s also a fantastic way to bring new talent to the business and give people the opportunity to learn new skills across different areas that could lead to a full-time career.

Organised by the National Apprenticeship Service, the awareness week, which celebrated its tenth anniversary with a ‘ladder of opportunity’ theme, took place in February.

“I combined it with doing a professional qualification and gained valuable knowledge around the way the whole finance area works.”

During the week, we focused on the experiences of Deputy Chief Executive and Chief Financial Officer, Rob Griffiths (40) and Georgina Digby (22), a trainee accountant in Rob’s team.

Rob joined the organisation as a 16-year-old apprentice in 1994 and has since progressed to the top of the company, while Georgina started her apprenticeship in 2010.

“Doing an apprenticeship is a great way of learning new skills in the real world,” said Rob.

In his 23 years with the organisation, Rob has worked in various roles with the finance team, gaining experience in a number of areas.

His first management role came in 1999 and he became the Group’s Chief Financial Officer in 2006. Georgina (pictured), a trainee accountant in the Finance Team, has taken inspiration from Rob’s progression and is also looking to climb the ladder.

“The best thing about being an apprentice is learning on the job and gaining experience that is just as valuable as qualifications,” Georgina said.

“It is really inspiring to hear how an Executive Director, like Rob, started as an apprentice with the same organisation. It just proves that university is not the only route you can take to establish a really good career.”

6. NEWS

7. NEWS

NATIONAL RECOGNITION FOR FINANCE TEAM

NEW SCHEMES FOR LONGHURST

The Group’s Finance Team been shortlisted in the Finance Team of the Year category at this year’s Housing Association National Accountancy (HANA) awards.

Longhurst Group is in the process of agreeing the transfer of 27 leasehold schemes from Waterloo Housing Association.

The prestigious national award recognises the highest performing finance team that delivers excellent customer service. The award ceremony takes place in London in July.

Located across the Midlands and as far south as Hertfordshire, the schemes include 13 properties that require a scheme manager. A formal announcement on the transfer is expected in the coming months.

NEW COMMUNITY SERVICE LAUNCHED IN RUTLAND A new service aiming to improve the health and wellbeing of people living in Rutland has recently been launched. Community Wellness is a new integrated service that brings together the expertise of several local organisations, including Spire Homes.

Launched at the beginning of April, the service is coordinated by the newly formed Rutland Access Partnership (RAP) and is funded by Rutland County Council and East Leicestershire and Rutland Clinical Commissioning Group.

RAP is led by Citizens Advice Rutland in partnership with Spire Homes and The Bridge (East Midlands), with services delivered by Age UK and Vista.

It will offer practical advice, support and ensure a approach to provide an extensive range of services, including:

MAKING MAY PURPLE

During May, Longhurst Group has pledged to Make May Purple for stroke. Stroke is the fourth biggest killer and a leading cause of disability in the UK, but research remains underfunded compared to other conditions.

Each year, the Stroke Association uses Make May Purple to invite friends, families and communities to show their support for people who have been affected by strokes and to raise money.

This year, our very own Val Paragon, has been the face of the national campaign. Val (pictured) is the Service Manager at Mary Street in Birmingham.

In the next issue of the newsletter, we’ll let you know how much money was raised.

OVER 100 PEOPLE ATTEND NEW DEVELOPMENT LAUNCH

The same telephone system is now being used by all customers to enhance the call handling service offered and to improve overall customer experience. Friendship Care and Housing is the latest organisation to use this system.

The key benefits include: • Improved call handling response times (this has led to L&H’s best ever response times) • Improved customer experience • Improved performance reporting When contacting us by phone, please remain on the line as you will be in a queue to speak to the next available advisor. If you hang up and phone up again, you will lose this place in the queue.

If you are an FCH customer please dial 0300 123 1745 and select one of the following options, depending on the nature of your call:

healthy weight, stopping smoking, debt and money advice, sexual health, housing advice and homelessness, mental wellbeing, healthy lifestyles and dementia support.

If you think that the Community Wellness Service can help you with advice, information or support, please phone 01572 725805, visit rutlandrap. org.uk or drop in to Citizens Advice at 56 High St, Oakham, Rutland, LE15 6AL.

ONE PHONE SYSTEM FOR ALL CUSTOMERS

• Select option 1 for repairs or gas servicing.

Then press 1 for heating or gas servicing query or press 2 to report a general repair • Select option 2 to make a rent payment • Select option 3 to speak to a member of our team.

All calls are recorded for training and monitoring purposes.

The first 10 luxury bungalows of a new Keystone development have been reserved, following a recent marketing event that attracted over 100 visitors.

Carrington Gardens is a 40-acre, 400-property development being built on Humberston Avenue in Humberston, Lincolnshire.

Set in beautifully landscaped gardens and featuring a 200-unit retirement village, it comprises a series of one and two bedroom bungalows that will provide luxury living for people aged 55 and over.

The £51m project is being delivered by Keystone Developments and Westleigh Development Partnership Ltd. Properties at Carrington Gardens start from £159,950 and reservations are now being taken.

For more information, contact Pygott & Crone, Cleethorpes on 01472 290 443 or visit keystonedevelopments.co.uk.

KICKING OFF A BOSTON DERBY Longhurst Group colleagues took part in the first Boston Housing Association football derby against Boston Mayflower on Wednesday, 26 April. Despite taking the lead early on with a goal by Finance Officer, Josh Stones, Boston Mayflower went on to equalise before taking the lead and winning 2-1.

Plans for a re-match are already underway!

9. HOME FROM HOME

8. HOME FROM HOME

A DAY IN THE LIFE OF… A HOUSING OFFICER “There’s no such thing as a ‘typical day’ when you’re in this role,” smiled Jacqueline Underwood as she sat at her desk at Spire Homes’ office in Rushden.

The previous customer passed away, leaving no family and meaning that Jacqueline had to order a copy of the death certificate as part of the re-letting process. With all the paperwork now in place, the prospective customer and his family were invited in for a pre-tenancy interview.

She and Elaine Appleby are both housing officers, each responsible for managing a designated patch of 500600 homes, working to keep in regular contact with customers, helping to monitor rental income and dealing with repairs and neighbour nuisance issues.

But there’s much more to the job than that.

“Every day is different and you never know what you’re going to get when you turn up in a morning, on top of your planned work,” Jacqueline added.

“We stay proactive and reactive and always keep the customer in mind.”

We spent a day with the pair to get an insight into their varied roles and witness the lengths they go to in order to ensure that customers meet their tenancy requirements and are happy, secure and comfortable in their home.

9.30am – Elaine begins the day with joint home visits to two addresses with a health visitor. The first is to see a single mother of two children.

She is a victim of domestic violence who has been left scared to stay at the property after her former partner had returned to harass her and cause damage to her rented home.

“She’s not coping well and she needs our help,” explains Elaine, “The visit is to look at the property and see if there is anything we can to do help,

Jacqueline explained that the purpose of the interview is to assess how suitable and affordable the bungalow is for the applicant.

such as assisting her in getting a crime reference number to help her prove the damage wasn’t her fault or help with securing protection orders. It’s all part of our duty of care to customers.”

From there, Elaine travels across town to meet with another family – a mum and her four children who want to move into a four-bedroomed home that better suits their needs.

The family are struggling with the impact of the benefits cap and Elaine is there to help them get their ‘banding’ reassessed to support their application to move.

“The role of a housing officer is very, very varied,” she said. “We can go from dealing with difficult situations like we’ve seen this morning to the other, happier side of the job, where we help people start new lives in new homes.”

11.00am - Jacqueline preps for a pretenancy meeting with a prospective new customer who has been nominated for a new bungalow in Kilburn Place, a scheme for residents aged 60 and over.

“We’ll ask about his financial situation and look at his outgoings to work out the affordability of the property! she explains.

“If he’s in debt, we will offer a referral to our money guidance officer, who will work with our new tenant to hopefully resolve the problems.

“If today goes successfully, we’ll do a viewing of the property and then look to sign the tenancy so he can move into his new home as soon as possible.”

The applicant, who is in his late 70’s, has been joined by his two daughters.

He’s been in his current property for 17 years, but it is no longer suitable for his needs.

He explains that he’s not been able to climb the stairs and has been sleeping on the sofa. Elaine, conducts the meeting, running through the necessary paperwork and answering any questions. He’s now one step closer to getting the keys and his happiness is clear to see.

“It’s lovely to be able to help people and know that they are going to be settled and happy in their new home; that’s really rewarding,” says Elaine.

“I’ve been there on the day when customers get the keys and move in.

It’s so nice to see them so happy and to know that we’ve helped them.”

12 noon – After Jacqueline and Elaine return to their desks to catch up on some paperwork, Elaine takes a potential emergency call from a colleague visiting another property.

“Housing is a big part of our jobs,” she explains, “But so is general tenancy management such as dealing with anti-social behaviour and ensuring that customers are sticking to their tenancy agreements.

“Then, there are the day-to-day jobs such as tenancy changes. We’re always busy and never bored, that’s for sure!”

2.30pm – Elaine’s final job of the afternoon is an inspection of a groundfloor flat at Crispian Court; another scheme for older people.

The previous customer had passed away and Elaine was there to meet with the lady’s daughter as she emptied the property so it could be re-let.

“This can obviously be a very emotional time for family members, so we’re here to support them and answer any questions that they might have,” she says.

“We then check the condition of the house, look for any ‘non-standard’ additions that have been made and make an assessment of the general condition of the property.

“They’re not always of the same standard, so we need to know what we’re dealing with so we can pass it on to our void team, before it is re-let.”

After completing the necessary paperwork and passing on her

condolences to the lady’s daughter, she leaves, but bumps into two of the scheme’s assistants on the way out.

They inform Elaine of a potential issue at a different development; another unexpected job added to her list.

“Residents will tell us about certain issues, as will the scheme assistants; they’re very helpful,” says Elaine as she gets back into her car, ready to set off on her next job.

Housing Tenure Types If you decide to buy your own home, you’re taking arguably the biggest financial decision of your life and so it’s important to know what options are available to you…

Right to buy

“You pick up things while you’re out and about, so there’s no set day or routine – you have to be on your guard and ready to react to anything that comes your way.

“We just love helping people, and that’s what it comes down to. This job lets us do that, whether it’s helping people in difficult situations or handing over the keys to a new home, we’re making a difference to people’s lives and that’s really rewarding.”

Shared ownership This is a scheme designed to help people who are unable to purchase a home outright to get on the property ladder.

It enables customers to buy a share of their home from their housing association and rent the remaining share at a reduced rate.

This Government scheme allows customers who qualify to buy their home at a discounted price. If you lived in a council-owned property before November 1999, you will qualify, providing that you’re not bankrupt, have a possession order against you and you’re in a home which isn’t exempt. The price you pay will depend on the value of your home and the discount you’re entitled to, up to a maximum of £78,600.

You need a mortgage to pay for your initial share, which will be between a quarter and threequarters of the property’s full value.

You can choose to buy a bigger share in the property later on, until you own the home outright.

Some properties are exempt from outright purchase. Anyone who has a household income of less than £80,000 can buy a home through shared ownership.

Right to acquire

Help to Buy is a government scheme which can help first time home buyers and movers to get a newly-built property with just a five per cent deposit. Under the scheme, the Government loans you up to 20 per cent of the cost of your newly-built home. This, combined with your deposit, means that the mortgage you need is based on 75 per cent of the cost of the property, making repayments more affordable.

If you do not have the Right to Buy, there is another scheme to purchase your property called the Right to Acquire and you may qualify for this instead. This works in a similar way to the Right to Buy, however, the discount is less.

To qualify, customers must have held secure tenancies with a public landlord for at least two years if their tenancy started before 18 January, 2005 - or at least five years if their tenancy began after this date.

Help to buy

10. MONEY TALK

11. MONEY TALK

MONEY ADVICE If you are a Friendship Care and Housing customer and you are struggling with money or worrying about bills, our money advisors, Pam Malhi and Maria Griffin, are here to help.

Offering advice and support, Pam and Maria can help you manage your money and make the most of your income.

Pam has given me,” she said.

“Without her, I really don’t know how I would’ve got on. She has been an enormous help and is a lovely person. I always feel comfortable talking to her.

recommend Pam to anybody.”

Pam, who supports Friendship customers in Birmingham, Walsall, Nuneaton and Bedworth, is keen to help as many customers as possible.

“I’ve worked all my life and never asked for anything. I’ve never had sick pay and I’ve lived alone since my husband passed away. Pam has made me aware of the different payments I am entitled to.

“I’m always happy to speak to new customers to find out how we can best support them through any financial concerns,” she said.

After speaking to Pam, she found out that she might be eligible for attendance allowance, due to ill health.

Pam helped her fill in the relevant forms and her claim was eventually successful.

This meant that she received monthly payments that would lighten the load. She was also referred for an occupational health assessment; two things, she had no idea she was entitled to.

By speaking to them you can…

• Find out if you are under claiming benefits • Get support with dealing with your debts • Discover additional support • Get help with budgeting.

Licensed by the Financial Conduct Authority (FCA), our money advice service exists to support customers and always has their best interests at heart.

One customer living in a Friendship Care & Housing property in Walsall spoke in glowing terms about the help she’s received from Pam. The lady, who is in her 60s but didn’t want to be named in this article, contacted Pam after losing her regular income and suffering from ill-health.

She soon realised that she couldn’t afford to pay all of her rent.

“I am just so grateful for the help that

QUICK TIPS

“I just wouldn’t have known where to start,” she said.

“I have been amazed about how much help is out there. I don’t want to claim benefits, I want to work and I’d do voluntary work if I could, but my illhealth prevents me from doing so.”

This particular customer also had a message to other Friendship Care & Housing customers that might be concerned about asking for help.

Don’t delay, contact Pam or Maria today! Depending on your circumstances, they will be happy to visit you at home, speak to you over the phone, or arrange for you to visit one of our offices.

Simply call 0300 123 1745 and ask for Pam Malhi or Maria Griffin, or visit fch. org.uk for more information.

“By speaking to Pam you can find a solution and move forward. There really is no need to suffer in silence. I would

It’s important you keep paying your rent in full and on time. There are some great tools available online to help you keep on top of your finances – find more advice at Money Advice Service and Citizens Advice Bureau.

Always talk to your Income Recovery Officer if you think you’re going to have problems paying your rent – it’s much easier for us to help you if you get in touch earlier.

Direct Debit An easy way to pay your rent is by Direct Debit - the money comes out of your account automatically on set dates, just pick which one works best for you.

Managing money Try to manage your money on a daily basis – keep a diary of what you’re spending and it will help you spot ways to cut back and make sure you’re prioritising the right payments.

MY ACCOUNT My Account is the quick and easy way to manage your tenancy online. It’s secure, free and available 24 hours a day, seven days a week.

If you’re not sure how it works, our ‘how to’ video shows you how to log in for the first time, change your password and what you can do using My Account. Just visit:

Here are just a few of the things you can do with My Account:

Friendship Care and Housing fch.org.uk

• View your rent statement

L&H Homes landh.org.uk

• View and update your personal details • Pay your rent (using Allpay)

“There’s no need to be afraid or ashamed about talking about money troubles,” she added.

Rent First

Some debts and bills need to be paid before anything else – these are called priority debts and include rent, service charges, council tax and TV license payments.

Talk to us

“It might be advice about what to do next or support with actually taking that step, we can tailor the approach depending on what customers need.

There are different benefit payments and energy saving tips that people just aren’t aware of.

“I’m here to help guide customers through any worries they have and to make life a little easier.”

Priority debts

• Report a repair • Complete a range of forms to help you manage your tenancy.

Spire Homes spirehomes.org.uk

YOUR VIEWS ON REPAIRS After speaking to customers across the Group about their experiences of the repairs service provided by our contractors, we have received some excellent feedback and some really constructive suggestions of how it could be improved.

Here’s what you like about the service: • The efficiency of the service • Good response times • Friendly and polite operatives And here are the improvements you feel could be made: • Introduction of a repair booking system • Better communication • Appointment time slots We will now take these views on board so that we can ensure we are providing the best possible repairs solution for our customers.

12. HEALTH AND WELLBEING

13. HEALTH AND WELLBEING

FUN IN THE SUN

We’ve put together some suggestions of how to keep the kids occupied and the family happy this summer. No matter where you live, there should be something going on or somewhere great to visit nearby.

Sea Life Centre, Birmingham

Cadbury World, Birmingham

City of Caves, Nottingham

Did you know that stingrays are related to sharks? How about the fact that the Ocean Tank holds over one million litres of water? Get closer than ever before to over 2,000 remarkable creatures and discover something amazing at the Sea Life Centre this summer.

This summer is the summer of fun at Cadbury World. Let them entertain you with a host of hilarious performers to tickle the whole family, from magicians to ventriloquists. Cadbury’s most colourful characters will be appearing at regular intervals each day for photographs, including Freddo, Caramel Bunny and friends.

City of Caves is part of a hidden maze of over 500 original sandstone caves underneath the streets of Nottingham, dating back to the dark ages. Take a tour to investigate the social history of the caves and learn more about what once happened inside these fascinating underground dwellings. As part of your visit, you will see the only medieval underground tannery in the country, head to the Anderson air raid shelter, where thousands of people sought refuge during WWII, and explore the remnants of Drury Hill Victorian slums.

During your visit, be sure to take in a feed or two! There are animal feeds taking place throughout the day in different areas so you can see for yourself just how sharp a piranha’s teeth are, what an otter eats and how many fish it takes to satisfy a hungry Gentoo penguin!

Tickets must be purchased before you attend.

Adults: £16.75 Children (Aged 4-15 years): £12.30 Under 16s must be accompanied by an adult Under 4 years: Free

Basic saver prices from £12.75, under 3’s go free.

General Admission Prices: Adults: £7.95 Under 18s: £6.95 (Under 5’s go free) Over 60’s: £6.95 Family ticket £24.50 (max.2 adults)

The Deep, Hull See the new look Lagoon of Light, home to an array of eye-catching new species, colourful tropical fish and juvenile zebra sharks who were born and bred at The Deep! Over 2.5 million litres of water and 87 tonnes of salt make this display home to some of the most incredible animals in the sea. See the stunning pair of Green sawfish (two of only six in Europe), a pair of loggerhead sea turtles as well as a whole host of other sharks and rays.

Each day there is a dive show, touchpool sessions and penguin feeds.

Adult £11.25 £12.50 Child (aged 3 to 15) £9.45 £10.50 Children under 3 FREE FREE Student* £10.35 £11.50 Senior (60+) £10.35 £11.50 Family of 4 (max 2 adults) £36.90 £41.00 Family of 5 (max 2 adults) £44.55 £49.50

Gibraltar Point, Skegness Gibraltar Point is a dynamic stretch of unspoilt coastline running southwards from the edge of Skegness to the mouth of the Wash. It impresses by its sheer scale and diversity of wildlife. In summer, little terns may be seen fishing in the shallows and skylarks are in full song above the purple haze of the saltmarshes. In autumn, huge whirling flocks of waders can be seen on the high tides. The reserve is open all year and the new Visitor Centre is open from 10am to 3pm.

Free entry

Sherwood Forest, Nottingham

Wicksteed Park, Kettering

Stanwick Lakes, Wellingborough

Sherwood Forest is home to the annual Robin Hood Festival (31 July to 6 August, 2017). Visit the forest and follow the waymarked trails amongst the leafy glades, spot birds including nuthatches, jays, woodpeckers and redstarts, marvel in the shadow of the historic Major Oak and browse the visitor centre shops or relax with a coffee in the Forest Table restaurant.

There’s nowhere quite like Wicksteed Park. Along with 30 exciting rides and activities, including one of Europe’s longest zip wires, it features 147 acres of beautiful rolling parkland.

There are many things to do at Stanwick Lakes to keep the family happy. The central adventure playground with climbing tower, slides and sand and water play, appeals to all age groups. Further afield, challenge yourself on the assault course or tackle the climbing rocks or zip wire on the adventure trail. If it is peace and quiet you are after, a network of surfaced paths lead you away to the wider site where you can watch the wildlife undisturbed. The bird hides and feeding station provide the ideal opportunity to get close to the wildlife. Take in the beauty of the site during a picnic or admire the views from a lakeside seat in the café.

Admission to the park is free. it’s open every day from 10am to 5pm.

Nene Valley Railway, Peterborough Pack your sunglasses, bucket and spade and join Thomas the Tank Engine on the Nene Valley Railway’s Riviera for Thomas’ Summer Holiday!

You can ride behind the star of the show Thomas, who will be pulling his very own special holiday train.

But there is so much more included in your ticket, with activities and Thomas’ other friends up and down the line from Wansford to Peterborough. Simply travel behind one of Thomas’ friends to get off at other stations for more fun. Join us from 9.30-4.30 each day.

There are also lots of FREE activities for passengers with tickets including a bouncy castle, activity centre and story room where you can watch your favourite shows for as long as you like.

Ticket Prices (Other fares are available) One Day Adult

£18.00 Senior

£16.00 Child

£12.00 Family

£48.00 Under 1’s travel free

Stay the night in their cosy campsite, wander round the woods, or jump aboard the UK’s most popular narrow gauge railway – there’s more to do than you can shake a shilling at!

Online Exclusive Child Wristband £18.00 Online Exclusive Mini-Me Wristband £15.00 Online Exclusive Adult Wristband £15.00 Online Exclusive Senior Citizen Wristband £9.00

Free entry

Lincolnshire Wildlife Park, Friskney Lincolnshire Wildlife Park is one of the UK’s largest animal sanctuaries. The residents come from all walks of life and from all over the world. The Park has an amazing array of animals that the dedicated keepers work with daily, from tigers to parrots and lots in between! The National Parrot Sanctuary is the back bone of Lincolnshire Wildlife Park and is still to this day, the most important aspect of its success. It is now one of the largest parrot sanctuaries in the world.

The park is open seven days a week, except Christmas day. They open at 10am and close at 5pm, the last entry is 4pm.

Adults:

Children:

OAPs:

Family Tickets:

Two adults and three children Concessions and carers:

WIN WIN WIN

£9.95 per person £8.50 per child. Under 3’s are free £8.50 per person Two adults and two children £34.00 £40.00 £8.50 each

For your chance to win a family ticket (worth £34) to Lincolnshire Wildlife Park in Friskney, email communications@longhurst-group.org.uk Please note: a family ticket is for two adults and two children.

The deadline for entries is Friday, 30 June 2017.

14. JUST THE JOB

15. JUST THE JOB

REBUILDING A CAREER, RECLAIMING A DREAM

HELPING STUDENTS KICK-START THEIR CAREER

A mother who was out of work for nearly 20 years has started the career she always wanted and rebuilt her life thanks to the help and support of Friendship Care and Housing (FCH). Miranda, who lives in a FCH property in Birmingham, hadn’t been in employment since starting a family in her early twenties.

Despite gaining an NVQ in Early Years Education, she had been unable to find work after suffering domestic abuse.

After leaving that relationship, Miranda lost any record of her qualifications, which made finding work even more difficult.

In April 2016, after receiving support from Money Advisor Pam Malhi, Miranda was referred to Employment and Training Advisor, Rob Friday, and began taking the first tentative steps of the return journey to the world of work.

Rob showed her how to find and contact local primary schools directly, to see if they would take her on for a voluntary work placement. Within a few weeks, she was up and running at a nearby school.

She received funding from the Job Centre to pay for her youngest child’s care for two mornings a week, but only for eight weeks.

However, during that time, Miranda had made such an impression on the school that she was offered a paid contract of 16 hours per week, enabling her to claim Working Tax Credits and avoid the benefits cap.

Rob Friday’s 5 tips for handling job interview nerves 1. Pat yourself on the back You’ve got this far - employers only interview people who they think could do the job.

2. Sit back Push yourself to the back of the chair, let the chair support your back and let your shoulders relax.

Having started her new contract in October 2016, Miranda now has the job she had always dreamed of, helping her to build a bright future that she never thought was possible.

“I never thought I could get to where I am now,” she said. “I never thought I’d get a job that would actually start me off on a proper career.

“It’s amazing that so many different people have seen potential in me and given me a chance to prove myself.

“I absolutely love my job. After returning to work, I’ve become a lot more confident in myself and a lot happier.

“I love being a mum but going to work is something for me. I have four children so that keeps me busy but I enjoy working with children as well. It’s nice to go to a job that you really enjoy.

The day goes so quickly.

“I’ve not got a big social life but I’ve been able to socialise with other people in the staff room and went on my first ever Christmas party last year!

“Being a teacher or a teaching assistant is very hard work and we all work together to help each other. You do

really feel like you are part of one big team.”

Miranda is now looking to gain the next level NVQ qualification and hoping to secure a full-time contract one day; an ambition which Rob is continuing to help her realise.

However, FCH’s support to the family doesn’t end there. Miranda’s son is also receiving regular support from Rob as he sets his sights on becoming an electrician.

Miranda added: “Rob has been a great help and is still there now when I need him. I am so thankful for all of the support I’ve had.”

Rob said: “I cannot praise Miranda highly enough for the commitment and effort that she put into finding a school, and then impressing them so much that they wouldn’t let her go!

“She is living proof that, when it comes to job hunting, you really do get out what you put in.”

If you are looking to return to work and need some support, you can contact Rob Friday on 0300 123 1745.

A group of Northamptonshire businesses recently came together to help local school students plan for a future career.

Organised by Spire Homes, the event was held at Rushden Academy on Thursday, 16 March to promote an innovative employability scheme.

Representatives from Spire contractors, Burleys and Keepmoat, talked about apprenticeships and showcased how they help young people find a career through the Kick-start programme.

Launched in 2015, the scheme provides practical experience to local young people and will be running again this summer. It gives students an opportunity to learn a broad range of skills within the construction industry, including electrical works, gas engineering, painting, decorating, plastering and gardening.

Students are also given extra help, with preparing for job interviews, putting together a CV and filling out application forms.

Tom Long (18) from Rushden was one of the first young people to complete the Kick-start programme in 2015. Tom, who lives in a Spire Homes property, was offered an apprenticeship with Keepmoat and hasn’t looked back since.

“The Kick-start programme helped me get my apprenticeship which gave me the skills I need to advance my career,” said Tom. “It appealed because it gave me the chance to learn in a working environment.

“I would encourage others to attend the Kick-start programme and think about an apprenticeship because you learn different trades and skills through the support of highly skilled professionals.”

The Kick-start programme, which was shortlisted for a Tpas award earlier this year, is due to start next year. For more information, please call 01933 415 275.

3. Breathe Take slow and full breaths, letting your stomach rise and fall – it’ll help you to think more clearly, lower your heartbeat and make your voice stronger.

4. Smile What we do physically affects us mentally and helps you connect better with the interviewer.

5. Power pose Stand with your head held high, legs planted firmly apart and your hands on your hips.

Hold this confident pose for a few moments and see how it makes you feel. Practise it in the toilets before your interview (remember to close the door first!)

Thorough preparation before your interview will also help you feel more confident. We’ll be covering this in the next edition.

Can’t wait till then? Call Rob on 0300 123 1745 to see how he can help you with your job search.

16. AROUND OUR WAY

17. AROUND OUR WAY

FOCUS ON CRANWELL COURT

I visit, I wear a different necklace that he brought for me. Often, he’ll touch it as I arrive, so I’m sure he knows it’s one he got me.”

Both Jacky and Sally hope that the success they’ve had with John will kickstart work with other residents, getting them to places they once visited or have always wanted to. Quite simply, they aren’t prepared to give up on helping residents to get as much from life as they possibly can.

In the last 12 months, staff at Cranwell Court have been working closely with Morrisons in Grimsby to deliver coffee mornings, food tasting and reminiscing sessions for residents. The two organisations came together on Shrove Tuesday this year when Cranwell Court was the venue for a two-hour pancakemaking marathon that saw residents make and taste their own pancakes.

Cranwell Court’s Lead Activities facilitator, Jacky Aisthorpe, uses these events to help residents and to raise dementia awareness throughout the community.

“You don’t know what is going to happen until you try,” said Jacky.

“It’s very important to me to get all residents out of the home at least once every couple of weeks.

Cranwell Court is a residential home that provides care for older people living with dementia.

Featuring 52 apartments, it is a regional leader in dementia care services and offers a range of specialist services that help residents remain as independent as possible.

“Dementia care patients may not be able to remember what happened yesterday but many of them have a story to tell from their younger days,” said Jacky.

“By spending time and talking to them, we’re helping them remember. Often you find it opens a memory box for things they used to love and enjoy before this dreadful disease struck.”

Elise Collger (79), who lives in Ulceby but attends day care at Cranwell Court three times a week, appreciated the experience.

Angela Kirman (pictured), Registered Care Manager at Cranwell Court, added: “Today has gone really well, everyone seems to have enjoyed it, especially Tommy, who had a go at pancake tossing! He’s up for anything.”

I’ve never experienced care and dedication like this.

“Today has been fantastic and really good fun,” she said. “I’ve thoroughly enjoyed it!”

One Cranwell Court resident recently experienced a day out for the first time in two years thanks to the dedication of staff.

“It looks like everyone has enjoyed themselves and had a good day. My pancake was lovely!”

John Taylor (78) was helped to learn how to sit in his wheelchair again so that he can spend more quality time with his family.

John moved into Cranwell Court a year ago and Sylv (74), his wife of 59 years, visits him every day.

“It is absolutely marvellous what Jacky and Sally have done,” said John’s wife, Sylv.

In the last four months, Jacky Aisthorpe and Sally Barber, who work in the home, have been encouraging John to do various exercises and get used to sitting comfortably in his wheelchair again.

“I am so very grateful. Two years ago, I never thought this day would come, because with dementia you just cannot guarantee behaviour and it’s important for me not to upset John.

The father of six recently enjoyed a day out by the seaside, once again experiencing fresh air, the sun on his skin and a bracing coastal breeze.

“The girls are marvellous, I’ve never experienced care and dedication like it before. They are amazing; the time they’ve spent with John, enabling him to get to this stage is something I’ll forever be grateful for.”

Sylv and John (pictured right) first met

at a jazz club in Folkestone when John was in the Army. They lived together happily for decades until John’s dementia became too hard to manage at home.

“It was roughly 11 years ago that I noticed he was showing early dementia signs,” said Sylv.

“I looked after him for as long as I could at home but now I come to Cranwell Court most days, and just waffle away and talk about all sorts!

“I don’t know if John realises he’s going out, but it’s nice to think he is. Every day

“Once you start interacting with a dementia patient, you find out all sorts about their life. Where there is a will, there’s a way.”

Family fundraising Cranwell Court recently hosted a special fundraising event on the Willows estate in Grimsby which raised £1159.71 towards funding the different activities they organise for residents and their families. The day of fun was hosted at the Willows Social Club on Crosland Road and included a Kids Got Talent variety show.

18. CUSTOMER STORY

19. CUSTOMER STORY

INSPIRATIONAL HARVEY BEATS THE BULLIES A determined youngster from Walsall, who once suffered at the hands of bullies, has developed into one of Europe’s most promising kickboxing talents.

Harvey Gavin (11), who lives in a Friendship Care and Housing property on the Beechdale estate, has transformed his life since taking up the sport two and a half years ago.

Harvey trains at the Bentley Freestylers Kickboxing and Fitness Centre in nearby Darlaston and is now a regular winner of regional and national events.

Harvey is the WKU (World Kickboxing and Karate Union) English and British champion at 30kg and the area champion for 35kg. He is just two belts away from becoming a black belt and is primed to compete at international level.

“I really enjoy it and it’s helped me become more confident,” said Harvey.

“When I’m kickboxing I don’t think of anything else. I train five nights a week and I absolutely love it. I’ve made some really good friends and everybody looks out for each other.

“You get a real buzz from being in the ring and competing. It’s also a great sport for keeping fit.”

In his spare time, Harvey helps train children with learning difficulties and is now looking to support other young people that have been bullied.

To help deliver this training and to make his dreams a reality, Harvey raises money for the fitness centre and

to help fund the travel expenses that increase with every competition he wins.

“I just love kickboxing so I’ve done lots of different things to raise money for the gym and so that I can compete,” he said.

“I’ve sold toys, and a really nice watch I was given, and raised about £200. I also deliver flyers promoting the gym to try and get more young people involved.”

As well as enjoying sporting success, Harvey is now more confident outside of the ring. He is performing better at school and has become a role model for his brothers and sisters, including younger brother, Preston, who has also taken up the sport.

Harvey’s parents, Tony and Sarah, are rightfully proud of what their son has achieved.

“When he was being bullied, Harvey was very upset and seemed to be depressed and very much within himself,” said Sarah.

“He was struggling a bit at school and just didn’t enjoy being there. He didn’t really want to leave the house.

“But since he’s taken up kickboxing, he has become a different boy. He just lives for the sport and being at the gym.

He goes because he absolutely loves it.

It’s something he wanted to do and it’s totally transformed his life.

“Harvey is a lot happier and has become much more confident. He’s doing better at school and isn’t having any problems with bullying.”

“We’re so proud of what he’s achieved,” added Tony.

“He’s become a real inspiration for his brothers and sisters. His brother Preston is also enjoying the sport and we call ourselves ‘Team Gavin’!”

Local youth worker, Mike Collyer, has known the Gavin family for years and recently provided support to two of Harvey’s older brothers. Mike has been really impressed with how Harvey has changed his life since taking up the sport.

“From my point of view, seeing a young person go through the sort of struggles Harvey did when he was being bullied, to now being able to focus on something with such discipline, is fantastic,” he said.

“The sport has made him more confident and brought more discipline to his study as well. It’s really good

to see a young person with so much commitment and passion for something.”

Rob Ball, a former kickboxer, who set up Bentley Freestylers and Fitness Centre, alongside Lisa Taylor, spoke of Harvey’s potential.

The WKU 2017 World Championships are due to take place in Ireland at the end of August and Harvey is determined to get there, to represent his country in the sport that he loves.

“He’s definitely got what it takes to be a world champion,” Rob said.

“I’ve had my career and it’s great to see young people coming in, training and improving. I set up this gym because I wanted to give something back to the community. That’s what it’s all about for me now.

“Kickboxing teaches you discipline, respect and commitment and those are really important things for young people to learn.”

If you have been inspired by Harvey’s story and would like to sponsor him or make a donation to his travel expenses, please email: communications@ longhurst-group.org.uk.

LONGHURST GROUP CUSTOMER MAGAZINE - SPRING 2017

COMPETITION TIME Our Voice Wordsearch Find and highlight all 12 of the words listed below for your chance to win a £50 LOVE2SHOP gift voucher. Each of the words relate to a story that featured in this newsletter.

Please post your completed wordsearch to: Our Voice Competition, Longhurst Group, Communications Team, Endeavour Park, Gilbert Drive, Lincolnshire, PE21 7TQ. The closing date is 31 July, 2017.

Our winners from last time…

Mr Gareth Rhead (pictured with his prize) from Beechdale, Walsall, was the lucky winner of our wordsearch competition and was awarded a £25 gardening gift card, while Mrs Dorothy Campion from The Meadows in Nottingham claimed a £50 LOVE2SHOP voucher, after winning the crossword competition.

Words…

Advice Housing Goal Job

Kickboxing Pancake Phone Purple Rutland

Summer Waterloo Willows