Theowneroftheonlineshopmiyoco.lococojewellery.com(hereinafterreferredtoastheonline shop)isMIYOCOOÜ(registry12184666),locatedatHarjumaakond,Tallinn,Kesklinnalinnaosa, Pärnumnt139b,11317
Termofsalescontractandinformationaboutgoodsandprices
Thesalestermsapplytopurchasinggoodsfromtheonlineshop
Thepricesoftheproductssoldintheonlineshopareindicatednexttotheproducts Afeefordeliveryof thegoodsisaddedtotheprice Informationaboutthedeliveryisprovidedintheonlineshopnexttothe goods
Thefeefordeliveryofthegoodsdependsonthelocationofthebuyerandthedeliverymethod The deliveryfeeisdisplayedtothebuyerwhentheorderisplaced Informationaboutthegoodsisprovidedin theonlineshopnexttothegoods.
Placinganorder
Toordergoods,therequestedgoodsshouldbeaddedtotheshoppingcart.Tofinalisetheorder,the requireddatafieldsshouldbefilledinandasuitablemeansofdeliverychosen Thetotalpriceisthen displayedonthescreen,whichcanbepaidviaabanklinkorusinganotherpaymentsolution Thecontract entersintoforceaftertheamountsubjecttopaymenthasbeencreditedtothebankaccountoftheonline shop Ifitisnotpossibletodelivertheorderedgoodsduetolackofstockoranotherreason,thebuyerwill benotifiedassoonaspossible,andthecostpaid(includingdeliveryfees)willberefundedusuallywithin 1-2workingdays Dependingonthemethodofpayment,therefundmaytakeuptosevenworkingdays
Delivery
Goodsaredeliveredtothefollowingcountries:Estonia,andOtherEUCountries
Thedeliverycostofthegoodsisbornebythebuyerandtherespectivepriceinformationisdisplayednext tothedeliverymethod
InEstonia,parcelswillnormallyarriveatthelocationspecifiedbythebuyerwithin30calendardays(4 weeks)ofentryintoforceofthesalescontract OutsideEstonia,goodsareusuallydeliveredalsowithin30 calendardays(4weeks)
Inexceptionalcases,thegoodsmaybedeliveredwithinatimeframeofupto60calendardays(8weeks) Iftheonlineshophasnotifiedthebuyerofdeliveryissuesandatermexceeding60calendardaysontheir websiteorintheorderconfirmation,thetermspecifiedbytheonlineshopapplies
Rightofwithdrawal
Afterreceivingtheorder,thebuyerhastherighttowithdrawfromthecontractenteredintowith theonlineshopwithin14days[dependingonthegoods,thebuyermaynothavetherightto withdraw;therelevantgoodsandservicesshouldinthatcasebelistedandshouldmeetthe requirementssetoutinsubsection53(4)oftheLawofObligationsAct]
Therightofwithdrawaldoesnotapplyifthebuyerisalegalperson.
Toexercisethe14-dayrightofwithdrawal,thebuyermaynotusetheorderedgoodsinanyother waythanisnecessaryinordertoexaminethenature,propertiesandfunctioningofthegoodsin thesamewaythebuyerwouldbeallowedtotestthegoodsinaphysicalshop.
Ifthegoodsareusedforpurposesotherthanthosenecessaryforthenature,useand functioningofthegoodsforwearorthisrighthassignsofbeingabletobeused,theyhavesigns ofwear,orpartsrepairedandreplacedbyanothergoldsmith,theWebshopmustlower refundablefeeaccordingtothedecreaseinthevalueofthegoods,ortherightofwithdrawal doesnotapply.
Inordertoreturnthegoods,thebuyershouldsubmitawithdrawalapplicationwhoseformcan beaccessedhere:withdrawalapplicationandsenditviae-mailnolaterthan14daysafter receivingthegoods
Thecostsofreturningthegoodswillbebornebythebuyer,unlessthereasonforreturnisthe factthattheitembeingreturneddoesnotcorrespondtowhatwasordered(eg anincorrector defectiveitem)
Thebuyershouldreturnthegoodswithin14daysofsubmittingtheirapplicationtodosoor provideproofthatthegoodshavebeenhandedovertothecarrierwithinthatperiod.
Havingreceivedthereturnedgoods,thebuyerrefundsanyamountsreceivedfromthebuyeron thebasisofthecontractimmediatelybutnolaterthanwithin14daysofreceivingtheapplication forwithdrawal
Theonlineshopmayrefusetoprocesstherefunduntilitreceivestheitemthatistheobjectof thecontractoruntilthebuyersubmitsproofthattheitemhasbeensentback,whichever happensfirst
Ifthebuyerhasexplicitlychosenamethodofdeliverydifferentfromthemostinexpensivenormal methodofdeliveryofferedbytheonlineshop,theonlineshopisnotrequiredtorefundtothe consumertheamountexceedingthecostofnormaldelivery.
Theonlineshophastherighttowithdrawfromthesalestransactionandrequestthatthegoods bereturnedbythebuyerifthemarkedpriceofthegoodsintheonlineshopissignificantlylower thanthemarketpriceofthegoodsduetoanerror
Righttofileacomplaint
Theonlineshopisliableforthenon-complianceofthegoodssoldtothebuyerwiththetermsand conditions of the contract or for the defects which existed at the time of delivery of the item, and which become evident within up to two years of the delivery of the goods to the buyer Within the firstyearaftertheitemwasdeliveredtothebuyer,itispresumedthat
the defect already existed at the time of delivery. It is the responsibility of the online shop to disprovethis
Intheeventofadefect,thebuyerhastherighttocontacttheonlineshopnolaterthanwithintwo monthsbysendingane-mailtosupport@lococojewellerycom
The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc) after the goods were delivered or in the case of normal wearandtearcausedbynormaluseoftheitem
If the goods purchased in the online shop have defects for which the online shop is liable, the onlineshopwillrepairorreplacethedefectivegoods.Ifthegoodscannotberepairedorreplaced, theonlineshopwillrefundallfeesincurredunderthesalescontracttothebuyer
Theonlineshoprespondstotheconsumer’scomplaintwithin15daysinwritingorinaformatthat canbereproducedinwriting
Directmarketingandprocessingofpersonaldata
Thissectioncanbefoundhere.https://miyoco.lococojewellery.com/privacy-policy/
Resolutionofdisputes
Ifabuyerhascomplaintsregardingtheonlineshop,theyshouldsendthemviae-mailto support@lococojewellrycomorcall:56480359
Ifthebuyerandtheonlinestorefailtoresolveadisputebyreachinganagreement,thebuyerhas therighttoturntotheConsumerDisputesCommittee Theproceduralrulescanbeexaminedand anapplicationcanbefiledhere.https://ttja.ee/en/consumer-disputes-committeeTheConsumer DisputesCommitteeisauthorisedtoresolvedisputesarisingfromthecontractenteredinto betweenthebuyerandtheonlineshop Thebuyer’scomplaintsarereviewedbytheCommittee freeofcharge
ThebuyermayturntotheOnlineDisputeResolutionplatformoftheEU. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET