Charity Van Driver 2026 (1)

CHARITY VAN DRIVER

Thank you for your interest in joining the Lincs & Notts Air Ambulance (LNAA). We are a friendly, inclusive and dynamic team focussed on ensuring we deliver the best possible prehospital critical care for the people of Lincolnshire and Nottinghamshire.

We are here to help save lives.

Our highly skilled crews of doctors, paramedics and pilots take an emergency department to the scene. We respond to more missions every year, tending to patients in what is often their greatest hour of need.

Karen CEO Karen Jobling

WHO WE ARE Rated outstanding by the Care Quality Commission across all five areas that were inspected – Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service.

We aspire to be by the side of more patients.

We serve a population of almost 1.6m across Lincs & Notts. Since we first took to the air in 1994, we have responded to over 32,000 emergencies.

Accidents and medical emergencies can change lives forever and that’s why we are committed to saving lives and providing cutting-edge, prehospital critical care.

In 2025 we were called to respond to over 1,600 incidents.

Our crews respond 24/7, 365 days a year.

Our highly skilled team operate at the very forefront of Helicopter Emergency Medical Services (HEMS). They perform life-saving interventions, including emergency chest and heart surgical procedures, deliver emergency anaesthesia and administer blood transfusions to patients suffering from life-threatening blood loss.

HOW WE WORK OUR VISION To be by the side of more patients, enabling the delivery of worldclass care.

OUR MISSION To provide outstanding care, by helicopter and car, 24/7 to the people of Lincs, Notts and beyond.

OUR VALUES We have four values (TRIC) that underpin everything we do.

TEAMWORK

RESPECT

Staff, crew, partners, volunteers and the community: one indivisible team.

We treat everyone with consideration, appreciation and acceptance.

INNOVATION

COMPASSION

We aim high and embrace opportunities to improve and advance everything we do.

We treat others with sensitivity, consideration and kindness.

MAIN PURPOSE The LNAA Charity van driver is responsible for the safe collection and delivery of furniture and donated goods to and from private residences and shops across Lincolnshire and Nottinghamshire to support the retail team to successfully meet or exceed income targets.

You will have courteous and safe driving ability and the skills and knowledge to assess the quality of goods through telephone, email and face to face communication, whilst delivering an exceptional supporter journey. As a public facing ambassador for the charity, you will be consistently professional and courteous in your communication, ensuring an efficient use of charity resources whilst actively building engagement to raise awareness of our mission and the impact of our work.

All employees should demonstrate the charity’s expectations and behaviours consistently, contributing to a respectful, transparent and accountable culture Experience of manual handling in a commercial environment is key in this role. You must ensure efficient route planning and use of charity vehicles, be innovative and proactive and support the shop managers with recycling initiatives and stock rotation across all locations. Willingness to carrying out other labouring jobs in the back areas of the business as instructed by the management team, this is a physically demanding role which consists of a high volume of lifting and carrying.

HOURS

15 HOURS PER WEEK

SALARY £10,491

TYPE

Permanent contract

REPORTING TO Shop Manager

BASE

Lincs and Notts Air Ambulance Shop, 41 Station St, Mansfield Woodhouse, Mansfield NG19 8AD

KEY ACCOUNTABILITIES Collect and deliver donated goods and furniture as required across Lincolnshire and Nottinghamshire.

Be physically capable to carry out all manual handling and labouring tasks required such as – lifting and carrying furniture, collecting / delivering furniture from private residences, moving of furniture within each shop as directed by shop managers, collection of donated goods in bags and boxes.

Adhere to all Manual Handling training and Risk Assessments as relevant to the role.

Safe and courteous driving at all times.

Manage own workload in an effective and efficient way liaising with shop managers to maintain quality stock levels across all locations.

Answer all emails and calls in a timely and professional manner.

Robust GDPR in the management of customer information.

Keep up to date administration and record keeping for vehicles .

Maintain the cleanliness and safety of vehicles, reporting all defects and maintenance requirements to Facilities.

Maintain safe working environments, following all Health & Safety Policies and reporting all near misses and potential hazards immediately.

Ensure the security of the vehicle and all goods or monies handled.

Report any accidents, incidents or near misses immediately and report any changes you your driving licence.

Supervise any volunteers supporting the van driver.

Complete annual mandatory training provided by LNAA. Support the retail teams with safe storage of goods and recycling at shop locations.

Support the retail team with stock rotation as directed.

Support the retail team with the transport of other items, such as consumables.

Undertake any other relevant duties appropriate to the role as may be requested by the retail management team.

Liaise with other drivers to provide cover for absence if required.

PERSON SPECIFICATION Essential Criteria Skills Knowledge and Experience Essential

Full UK driving licence required. Driving history and endorsements will be considered in line with the Charity's vehicle insurance requirements.

Experience of driving LWB van or larger Experience of managing logistics for collection and delivery of goods especially within private homes Experience of manual handling in a commercial environment GCSEs in English and Maths or equivalent standard of education or vocational qualification Knowledge of local geography Good verbal and written communication Physically capable of a high level of manual handling, lifting and daily physical activity Passionate about providing excellent customer care Computer literate Desirable Previous experience working in a retail environment Previous experience working in a fundraising environment Previous experience supporting and training volunteers Experience of supporting diverse groups of people High level of organisational skills and ability to strategize and plan operations Ability to work weekends

PERSON SPECIFICATION Personal Qualities Essential Enthusiastic, energetic and able to manage a high-volume workload Flexible with a proactive approach and adaptable to changes Resilient and reliable Self-motivated team player Kind and compassionate Articulate and able to communicate with people at all levels Open and trustworthy Innovative and forward thinking Other Requirements Essential Knowledge and understanding of vehicle maintenance Knowledge of local geography Strong customer service experience Desirable Ability to work weekends Engaged with the values and mission of the charity

Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered.

JAN - DEC 2025 MISSION STATS Lincs & Notts Air Ambulance | ambucopter.org.uk

1608 MISSIONS THIS YEAR These included 337 night patients, 48 patients that received blood and 133 RSI Patients.

MISSION LOCATIONS 824 Lincolnshire 604 Nottinghamshire 135 Derbyshire 29 Leicestershire 7 Rutland 4 Yorkshire 3 Northamptonshire 2 Humberside

INCIDENT TYPE

Registered Charity No. 1017501

672 Medical 273 Accidental Injury 352 Road Traffic Collision 112 Assault 42 Sports / Leisure 157 Other

WE LOOK FORWARD TO HEARING FROM YOU Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation.

PandC@ambucopter.org.uk LNAA HQ, HEMS WAY, Bracebridge Heath, Lincoln, LN4 2GW ambucopter.org.uk Registered Charity No. 1017501