Letter from the President

Hello Team Loyalty,

Lots of progress for our Loyalty branding in September, YAY, Finally!!! 95% completed at Broadway just waiting for the slat wall to be delivered. Our exterior signs installed and look Great, just waiting on our electrician to connect the county required timer. Roseville’s Loyalty Luxury is close, I am working closely with the city to complete all of their requirements. So there has been a lot done and we should all be very proud. You all should swing by the Broadway location and check it out.

Not only is the work that is being done at locations a huge accomplishment, but also the huge honor of being recognized as one of Sacramento’s Best Places to Work for 2018 by the Sacramento Business Journal. I want to personally thank all of you for the recognition Loyalty Pawn has received it could not have been done without each and every person in our Loyalty Pawn Family.

Next up is the interior remodel at the El Camino location. Cody has begun working on his scheduling and is communicating with Wayne and I to make sure the remodel goes as smooth as possible. We will have all the supplies ordered and delivered to the El Camino location before work begins so there is no wasted time in running last minute errands. I am sure Cody will be reaching out to you asking for some help, if you can please offer Cody your help.

I would like to also take this time to give a huge shout out to John Mark. These remodels are not an easy task. John led the entire project from start to finish. He had a lot of help and a huge THANK YOU to all that volunteered and helped out. There were several all nighters, long shifts and lots of hard work the remodel could not have been done without all of the help from everyone that stepped up.

Loyalty Pawn is growing, we are growing our brand, we are growing financially, and we are growing within our own team with knowledge. We have several team members going through Gemological Institute of America (G.I.A.) which is a program Loyalty Pawn will be offering to our team members after meeting certain criteria. We also have two different training sessions coming up in October one will be an industry focus group to Canada where we will be observing all of Cash Canada’s operations. We will be bringing back some of Cash Canada’s best practices that will improve the operations of Loyalty Pawn. We will also be bringing a group of Loyalty Pawn team members to the annual California Pawnbrokers Associations (CAPA) industry conference. This is a weekend event that will have vendors and educational seminars from sales training, industry leaders' roundtables, luxury goods authentication and more.

I am so pleased with how Loyalty Pawn is progressing as a company with our culture and with our business growth in loan balance, sales, online presence, efficiency at every level and more. Thank You to all of you, we have accomplished so much in a short period of time. We will also be looking forward to new laser jet printers for pawn tickets, text messaging for a 10-day notices and digital communication with our customers for sales, events and notices. There is 3 months left in the year and the holidays and approaching fast, 2018 seems like it is over already let us continue with the momentum through 2018 and a few more remodels done, have a strong holiday season and get prepared to complete our re brand in the first months of 2019.

Gratefully,

Stan Lukowicz, III