Loyalty Pawn's Three Balls Chronicle Volume 2 Issue 11

THREE BALLS CHRONICLE VOLUME 2 / ISSUE 11

November 2019

IN THIS ISSUE Letter from the President Letter from the General Manager Loyalty Pawn Family Store Manager Updates Golden 1 Center Events Upcoming Sales Upcoming Birthdays and Anniversaries and New Hires Top Performers in October Loyalty Pawn’s Core Goals, Values and Visions Employee Services Corner Holiday Crossword & Word Search

Team Loyalty!!

Happy November! Thanksgiving is November 28th, I hope that everyone has a wonderful Thanksgiving with friends and family and we are so thankful that you all are part of our family here at Loyalty Pawn. We have taken out the contest in the Employee Services corner for your chance to win 8 hours of paid time off because no one was entering it. Read more to find new events at the Golden 1 Center and remember to turn in your ticket request forms as soon as you see an event you want to go to so we can accommodate any requests!!

Letter from the President Hello Team Loyalty, First let me start off by Thanking all of you for the birthday wishes, I am clearly getting older as my eyesight is going and my hangovers last longer but I feel truly blessed with my friends, my family and all of the team members I get to work with, Thank You! I think, wait I know we had a pretty great October, while we did not hit our instore sales goals (except Florin, WAY TO GO TEAM FLORIN), we did hit the overall company revenue budget.

Congratulations Team Loyalty, we had our second highest Pawn Service Charges (PSC) month ever and our largest Scrap/ Corporate sales month ever. I have been receiving great feedback from our jewelry training seminars and want to thank all of you that attended. Mr. Weiss is a leader in the jewelry field and especially when it comes to the pawn industry. The information we all learned from the seminars I believe will make us a stronger and obviously more informed team. We look forward to continuing our training programs with an upcoming watch seminar as well as the NorCal CAPA conference.

Fourth quarter (Q4), we are in November already, unbelievable! I have set revenue budgets for each location and have gone over these sales goals with each store manager. These are realistic expectations based on historical data and trends that Loyalty Pawn has achieved. We have all invested into our success and I believe we will all want to see us hit our targets. Loyalty Pawn has invested into our store’s appearance, into our inventory hard goods, jewelry and luxury goods, into our teams not only more team members but also into the knowledge and training and most importantly we have all invested into the Culture that Loyalty Pawn now has and will continue to grow. I know we have the tools to hit our numbers; we can do this together! Q4 is especially important to retail and the pawn industry is no exception and that is why we have been making these sales goals so important. At the same time we need to make sure we service all our clients pawn, buys and redeems, because we strive “to provide the highest standard of quality, commitment and value to every customer in our Loyalty Pawn Family”.

I am excited to have been visiting with each store and changing my normal “pop-in” visit to more “engaged” visits and have conversations with as many team members as I can. If I happen to be coming in on days that one of you is not scheduled please reach out and I will make certain to move my schedule around to make sure we get a few moments together for a brief discussion as I am trying to share my knowledge of the business with you but at the same time want to learn from each of you and get your opinion on what we can or should change and hopefully improve on.

Gratefully, Stan Lukowicz, III “THE ONLY CONSTANT IN LIFE IS CHANGE”-HERACLITUS 2

A Letter from the General Manager Hello Everyone, Even though October has 31 days, it sure flew by quickly. Overall, we had a pretty good month. We are a third through the 4th quarter and we’re expecting to beat last years numbers significantly. It was nice to see Greg Weiss this last month. We have received the feedback from those who attended the diamond training course and it was hands down a great learning experience! This will not be our only lab class for grading stones and viewing imperfections. We understand that more time is needed to go through grading and many of you would like to view larger stones as well.

In the middle of October, you may have noticed that Stan and I have made some appearances to the stores. We are committed to making this more routine. With the advice from ICG and knowing that many of you like us coming around, we plan on weekly visits. This is a great time to speak with everyone and to check out the uniformity within the locations. We continue to do many things right but we often catch the small things that are different store to store that are meaningful for correction. We truly hope that everyone is proud to be a part of the Loyalty Pawn family as it has been much work from many to make it what it is.

I would like to take a moment to mention the sales leaders for October. In first place, Dominic Tognolini sold $27,369.75, 2nd place was Dylan Tinklenberg sold $15,522.50 and 3rd place was Mark Xiong who sold $13,776.94. A big congratulations to Dominic for being the top leader in sales for the year. Dominic has been in first place 9/10 times so far this year! We sincerely thank you Dominic for your hard work and dedication to your team!

We are happy to expand inventory to the stores especially though the holiday season. There has been much focus in tracking your aged merchandise, add-ons and jewelry sales per day. We are committed to fulfilling the needs of your store contacts so please continue to collect your customer wants so we can track down these items. Let’s have a fun and strong November!

Sincerely, Wayne Silliman General Manager "Setting goals is the first step in turning the invisible into the visible." -Tony Robbins

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Loyalty Pawn Family Greetings Loyalty Pawn Family, I can’t believe the holidays are among us! I don’t know you, but this year has flown by. What great training we all got from our friends from ICG Greg Weiss. I love how hands on you get to be with the diamonds as far as measuring and testing your skills on grading diamonds. I can’t wait to see all of you put your skills to work for the holidays so we can move all our new jewelry that the company has provided. October was a fun month with new team members joining the family and stores being creative with decorating their stores.

Another great change that we are implementing to my schedule is changing up the rotation of our Loyalty Walks. As you all have seen now, I will be going around visiting every store every week. I am excited to see some the changes of direction we are going with this and the sense of urgency this provides. I read a quote that goes with what we’ve been saying on our meetings by Jim Rohn it says, “without a sense of urgency, desire loses its value”. Let’s treat all of our goals with a sense of urgency and let’s crush all of our November goals!

This month we are going to get to know Marcos Barragan from Florin Mall Dr. He has been in the Pawn industry for 10 years. He loves this industry because as nice of a guy that Marcos is, he can really make a difference when someone is going through a hardship like some of our clients. Marcos was born at Sutter memorial in downtown Sacramento, but he was raised out in the country Clarksburg California on the other side of the river in Yolo County. Some of his best memories was always going fishing with his grandfather Jesus.

Marcos is the second oldest of 5 boys no girls just like you imagine growing up with 5 boys it was total was mayhem fighting, wrestling, and just all-around horse playing. As I can relate from experience, we should all feel sorry and give big props to his mother for raising them. At the age of 8 years old Marcos and his family moved back to the city because a better opportunity that his father got with a job. He worked in the fields where he would pick and cut produce. He has done everything from corn to berries. Working for a few years there gave him the opportunity to buy his family a house. When they moved into that house it opened opportunities for Marcos and his brothers to get involved with sports. That was the time where he got introduced to the beautiful sport of futbol not soccer. From a very young age he realized he was better than most of the other children he played with. His future in the sport looked very promising until he got to the age of 17 when he met his soon to be future baby momma Rachel and his main focus started to shift as well. At the age of 19 he had to put his dream of being the next Messi on hold because he found out he was going to be a father. Soccer has always been his passion and still plays on teams on his time off. Now even his son Joshua is following in his footsteps and plays on a team. Marcos has always been an advocate of one of our core values in being creative.

Another one of his hobbies is he like to partake in the Tonsorial art or in other words barbering. He’s a really good barber an actually even practices on himself cutting his own hair using mirrors every week. His dreams are to someday own his own barber shop where people can come in and relax and get freshened up. Marcos is once again a father to his daughter Pricilla. She was born July 17th, 2019 weighing in at 8.2lbs and she was 20” long from what we hear from Marcos she loves to sleep.

Mother Rachel is doing great with new baby Pricilla. Congratulations to the new parents I know we can’t wait to meet our newest member of the Loyalty family.

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Shop Talk Manager Updates El Camino Team Loyalty, We had a crazy month in October and are extremely excited for the holiday season! We have been working on a lot of fun projects including expanding out our showroom, working on prospect for a new pawn software and getting a watch training course in the books for the company! We have been staying busy nut only see great things coming up in the next two month. Also, I would like to congratulate Parker on making on the top three for the quarter and know he will be top two this coming quarter!

Cody Lathe

Florin Mall Hello Loyalty Pawn Family, What’s going on at Florin. We are still maintaining $1.6 in loan balance. All-time high here and we are still continuing to grow. We are happy to hit our monthly sales goal for the month of October for $65k in sales. We are excited about the upcoming holidays and are excited to generate more revenue for Loyalty Pawn. Tony Mora is a valued team member here at Florin and will be working at Roseville from now on. He will do great over there bring his knowledge with diamonds and watches to help grow. Let’s continue to push the awesome sale we have going on this month and push those layaways. Florin has been focusing and tracking how many jewelry pieces we sell per day here and it is working well for us. We are almost halfway through the last quarter lets SALE SALE SALE. Have a great November.

Mark Xiong

Roseville Hello Team Loyalty, Great start to the 4th quarter here. Employees have been pushing those sales and really been focused on online sales. Facebook marketplace has been a extremely successful tool for the team here. Everyone is excited for the holiday season. Thanks to the Florin team for sending us over Tony. We are very pleased to have him on the team and look forward to seeing what he can do. Lets make November the best month yet and keep in mind everyone to lock in those layaway's and push those sales.

Dylan Tinklenberg

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Broadway Hello Everyone, Hello Broadway fans we are happy to announce the addition of three new team members Kirby, Richard, and Rowan. We are looking to extend our closing hours this month to 8pm as well. We are ready and excited about the upcoming holiday season.

John Mark

West Sacramento Hello Team, I hope everyone had an awesome Halloween and is looking forward to a great Thanksgiving and Black Friday.

The West Sac team is excited and is pumped to have an awesome sales month in November. We are also on the verge of breaking the 1500 mark in google reviews and we will be at 2000 in no time. Just a reminder to please keep opting in all customers for text messaging reminders. It only takes a second to check and opt them in.

Thank you and keep up the great work.

Fun Fact: Topaz, a semi-precious stone that symbolizes friendship, is found in many colors, but it is the orange-yellow version that is the traditional birthstone that ranges from yellow to orange in color, is considered another November birthstone. It is often for November. Citrine, which is a quartz crystal mistaken for the orange-yellow topaz, which is the more expensive of the two stones. Yosemite National Park was established on October 1st, 1890.

Justin Martinez

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Golden 1 Center Upcoming Events

As a quick reminder, remember to turn in your ticket request forms 2 weeks prior to the event you would like to attend. Also please send a pdf copy of your filled out form to lauren.l@loyaltypawn.com, stanjr@loyaltypawn.com and wayne@loyaltypawn.com. Thank you!!

Event

Day

Date

Time

WWE Hell in a Cell Kings vs. Jazz (Preseason) Chris Brown Jonas Brothers Kings vs Melbourne United (Preseason) Trail Blazers vs. Kings Luke Combs Nuggets vs. Kings Hornets vs. Kings Jazz vs. Kings 94.7 Twenty One Pilots Disney on Ice Worlds of Enchantment Disney on Ice Worlds of Enchantment Disney on Ice Worlds of Enchantment Disney on Ice Worlds of Enchantment Disney on Ice Worlds of Enchantment Disney on Ice Worlds of Enchantment Disney on Ice Worlds of Enchantment Trail Blazers vs. Kings Celtics vs. Kings Suns vs. Kings

Sunday Thursday Saturday Tuesday Wednesday Friday Saturday Monday Wednesday Friday Sunday Thursday Friday Saturday Saturday Saturday Sunday Sunday Tuesday Sunday Tuesday

October 6th 2019 October 10th 2019 October 12th 2019 October 15th 2019 October 16th 2019 October 19th 2019 October 26th 2019 October 28th 2019 October 30th 2019 November 1st 2019 November 3rd 2019 November 7th 2019 November 8th 2019 November 9th 2019 November 9th 2019 November 9th 2019 November 10th 2019 November 10th 2019 November 12th 2019 November 17th 2019 November 19th 2019

3:30pm 7:00pm 6:30pm 7:30pm 7:00pm 7:00pm 7:00pm 7:00pm 7:00pm 7:00pm 7:00pm 7:00pm 7:00pm 11:00am 3:00pm 7:00pm 12:00pm 4:00pm 7:00pm 12:30pm 7:00pm

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Eric Church

Friday

Eric Church Maná Nuggets vs. Kings The Chainsmokers Bulls vs. Kings V101 Holiday Jam Thunder vs. Kings Knicks vs. Kings Rockets vs. Kings Timberwolves vs. Kings Suns vs. Kings Clippers vs. Kings

Saturday Wednesday Saturday Sunday Monday Saturday Wednesday Friday Monday Thursday Saturday Tuesday

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November 22nd 2019 November 23rd 2019 November 27th 2019 November 30th 2019 December 1st 2019 December 2nd 2019 December 7th 2019 December 11th 2019 December 13th 2019 December 23rd 2019 December 26th 2019 December 28th 2019 December 31st 2019

8:00pm 8:00pm 8:00pm 2:00pm 7:00pm 7:00pm 7:30pm 7:00pm 7:00pm 7:00pm 7:00pm 6:00pm 2:00pm

November’s Upcoming Sales

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Anniversaries, Birthdays and New Hires October Anniversaries Ramsey Lewis 1 year Tony Ferrari 2 years Joseph Contreras 3 years

October Birthdays Jason Wagner November 19th

October New Hires We would like to welcome our recent new hire to our Loyalty Pawn family. Kirby Erlanger and Rowen Robert Maclean will be joining our Broadway team!!

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TOP PERFORMERS IN OCTOBER Sales in Dollars

Productivity in Dollars

Phys. Transactions Done

Dominic Tognolini (Roseville #3)

Paul Molina (Florin #2)

Earnest Bryson (Florin #2)

2nd Dylan Tinklenberg (Roseville #3)

Dylan Tinklenberg (Roseville #3)

Paul Molina (Florin #2)

3rd

Martinez, Justin (West Sac #5)

Tony Ferrari (Roseville #3)

David Palomares (Florin #2)

4th

Barragan, Marcos (Florin #2)

Earnest Bryson (Florin #2)

Dominic Tognolini (Roseville #3)

5th

Xiong, Mark (Florin #2)

Galupe, Jon (El Camino #1)

Galupe, Jon (El Camino #1)

1st

Loan/Buy/Layaway End of Month Balances Loan Balance

Buys Balance

Layaway Balance

Loyalty Pawn #1 El Camino

$1,222,913.00

$4,837.30

$87,668.36

Loyalty Pawn #2 Florin Mall

$1,603,996.00

$6,884.50

$75,866.47

Loyalty Pawn #3 Roseville

$1,123,017.00

$3,286.00

$69,374.11

Loyalty Pawn #4 Broadway

$904,964.00

$7,254.50

$79,173.32

Loyalty Pawn #5 West Sacramento $472,264.00

$3,112.25

$56,061.25

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Loyalty Pawn’s Goals, Values, and Visions “The Leader in Local Lending” Company Wide Goals • To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by

Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values • Loyalty • Dedication • Creativity

Company Vision • Loyal People Committed to Everyday Satisfaction

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Loyalty Pawn Employee Services Corner November Fun Factoids And the dead leaves lie huddled and still, No longer blown hither and thither; The last lone aster is gone; The flowers of the witch-hazel wither …

–Robert Frost (1874-1963) November Holidays and Happenings • Friday, November 1, was All Saints’ Day. • Sunday, November 3, at 2 A.M. is the end of Daylight-Saving Time. Set your clocks back one hour on Saturday night at bedtime!

• November 3 is also Sadie Hawkins Day. • Monday, November 4, is Will Rogers Day—How well can you yodel??

• Tuesday, November 5, is Election Day (U.S.). Don’t forget to vote in local elections!

• Monday, November 11, is Veterans Day (U.S.) • Tuesday, November 19 is Discovery of Puerto Rico Day. • Thursday, November 28, is Thanksgiving Day (U.S.) Yummmmmmm!

Wacky November Days—because wackiness is fun!

• Nov. 9: National Scrabble Day • Nov. 16: National Button Day • Nov. 21: World Hello Day • Nov. 23: Fibonacci Day- Fibonacci Sequence is the series of numbers: 0, 1, 1, 2, 3, 5, 8, 13, 21, 34, ... The next number is found by adding up the two numbers before it—so now you know!

2021 is right around the corner… …and Compliance Training is, too! Stay tuned for more details.

401k Maximum Contributions As we are now in the 4th quarter of 2019, think about how much you need and/or want to save or shelter as a tax savings. This year, you will be able to save up to $19,000 in your 401(k) up from $18,500 in 2018. The limit for individual retirement accounts will be $6,000 — up from $5,500 this year. The catch-up contribution limits for those 50 and over remain unchanged for next year. Connect with Employee Services and learn how you can enroll online and start saving today for your retirement future!

Loyalty Pawn Employee Health and Life Benefits For all the August new hires about to become eligible for group health benefits effective Nov 1st, here’s a snapshot of the cool benefits available; but you have to enroll. Make sure you’re checking your personal email for the Ease Central Benefits Enrollment invitation.

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For existing employees who just need a refresher connect with Employee Services and learn more about your Loyalty Benefits!

Enjoy the month of November filled with wacky days and Thanksgiving festivities!

Be safe! Remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime! 916-752-2255 or employeeservices@loyaltypawn.com

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Thanksgiving Word Search Challenging

CELEBRATION FALL GOBBLE HOME NOVEMBER PILGRIM STUFFING TRADITION WISHBONE

CORN FAMILY GRATITUDE LEAVES PECAN PLYMOUTH THANKFULNESS TURKEY

CRANBERRIES FEAST HOLIDAY MAYFLOWER PIE PUMPKIN THANKSGIVING VOYAGE

www.myculturedpalate.com

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Corporate Office: 1708 Broadway Sacramento, Ca 95818

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