Loyalty Pawn's Three Balls Chronicle Volume 1 Issue 9

THREE BALLS CHRONICLE VOLUME 1 / ISSUE 9 November 2018

IN THIS ISSUE Letter from the President Letter from the General Manager Loyalty Pawn Family Golden 1 Center Events Upcoming Sales Upcoming Birthdays and Anniversaries and New Hires Top Performers in October Loyalty Pawn’s Core Goals, Values and Visions Employee Services Corner Guess What I Am? Word Search Answer Key

Team Loyalty!!

Happy Fall! We hope that everyone had a great Halloween and that this month you have a great Thanksgiving holiday spent with friends, family and loved ones.

Remember to turn in your ticket request forms as soon as possible to have the best chance at getting the tickets that you want.

Letter from the President Hello Team Loyalty, Huge October for us, with record loan growth and record interest. Congratulations and Thank You!!

Along with obtaining these great numbers Cody and Team El Camino completed their remodel and it looks GREAT. I know Cody had a lot of help from many Loyalty Pawn team members so I would also like to say Thank You to all that helped out. I know that Cody and everyone with Team El Camino also very much appreciate the extra hands that were there. If you have not seen Broadway or El Camino yet you should swing by and check it out all locations will be going through the transition soon and if you have not seen the new look I feel you will start to get excited about the new look for your store when you see it.

With Halloween behind us, it already seems like Christmas is here. I was shocked to see the grocery stores filled with Christmas decorations and Christmas candy the day before Halloween. It just goes to show how fast the holidays are approaching. I really have no idea where this entire year has gone! For the next two months, I would like to challenge each of us to set a sales goal total for yourself. I set one for me at the beginning of October for Q4(4tht Quarter) of $100,000.00. I did not do great in October with Only about $8,000.00 in sales but I am not discouraged I WILL hit my goal. Sales goals are important for the company and especially during the holidays. Set your goals and reach them. A saying that we learned from the Canadian Group and Smart Financial that I think applies to this goal setting “Be the best at what we do, EVERYDAY” We are looking forward to implementing many of the tremendous take-a-ways we learned from our visit to the Edmonton, Canada PCG Focus Group as well as the great California Pawnbrokers Conference in Palm Springs. Thank You to all that took time away from their store, their friends and their families, I know that it can be hard sometimes to leave but we try to make these trips fun and not all about work. I do believe that these trips are an invaluable investment to Loyalty Pawn and is one of the reasons we stay on the cutting edge of the pawn industry. I also feel it is the correct business practice to share our business successes and best business practices with our industry families. I feel fortunate to be in this industry every day, I have made lifelong friends in the industry and I truly believe that the Loyalty Pawn family is very much a real family.

Gratefully Stan Lukowicz, III

A Letter from the General Manager Hello Team!

Fantastic updates to talk about. If some of you from West Sac, Roseville or Florin haven’t had a chance to head over to Broadway or El Camino, I suggest doing so! Both Broadway and El Camino have had a bunch of work done which has brightened the stores and is following the Loyalty Brand.

This work couldn’t have been accomplished without many hands-on deck. Please check out these locations when you can and check out our Facebook and google pages where we have posted pictures of the newly refreshed locations.

As the end of the year approaches, Stan and I are gearing up for successful months of sales for November and December. As many of you have seen, purses have arrived at each location and higher end watches as well. We plan on continuing to get these nicer items in and separated out to the stores.

These items are being received well with our customers and we’re happy to see that these items are also being showcased on social media. Let’s keep up the good work and continue delivering our best experience to our Loyal customer in store and online!

Some accomplishments to mention are Roseville had sold the most in the month of October and beat their stretch goal! This is awesome!! The top five salesmen of the month of October are Travis Tobin, Dominic Tognolini, Parker Hush, Hunter Reed and Anthony Ferrari. Keep up the good work! We’re predicting that both November and December are going to be great months for business. Let’s make sure that we are capturing all opportunities with our loan and purchasing customers.

Finally, I’m proud to see the great changes at the stores. These changes truly have made a huge difference and our clients see it. Everyone who has been dedicated and creative during this process, thank you so much. We are living our vision, values and goals!

Sincerely, Wayne Silliman General Manager Begin by always expecting good things to happen. – Tom Hopkins

Loyalty Pawn Family Greetings Loyalty Pawn Family, This month El Camino did a great job with the new remodel seeing as how we were able to get most of the remodel done in about a 2-day period. The team really came together and worked hard to make sure everything was done on time and with a high level of professionalism. This was a great month for us even with all the work going on, putting up the new slat wall, painting and doing some night work, we were able to perform extremely well and still stay a high performing store with everything. Jonathan and Travis really worked hard and stayed late to make sure we were up and running and the whole crew really kicked butt. We are lucky to have the whole team! If you need anyone to hang ceiling tile come talk to Tyler or Parker because they have become pros at it! I am sure they will love this shout out. Thank you to everyone who came out and we have a great family in this company!

Javi was born in Guadalajara Jalisco Mexico to a family of 7 total including parents and 5 of those family members have worked for the company. He moved to LA when he was 2 years old then moved to Sacramento when he was 13 and started working for Capital City shortly afterward. He got the job because two of his cousins worked for the company already and they needed a hard worker. He would work the summers in between school years but finally made it a real career choice when he turned 18. The first time he ever stepped foot in a pawn shop was his first day on the job. He could not figure out the door and kept pulling on the door until Dan was able to convince him to wait for the doorbell. (he was one of those). Shortly after not being able to figure out the door he got lost in the back warehouse of Old Fruitridge. Also, He was still the same height he is today, so he needed a stool to see over the counter. He has come a long way from that day and, in what he says is one of his biggest professional accomplishments, recently become our new operations manager for the company and he is doing a great job!

Javi has always been someone that likes to see all his hard work become reality and see those seeds become success. He has been an integral part of the success of this company and helped build the foundations of what we see today in the Loyalty Pawn family. Everything from multiple store remodels, to building an entire Wearhouse, to building one of the best teams in the entire company. Javi feels great accomplishment from buying his own house and being one of the only members in his family to do so. He is looking to buy his second house but that is around the corner sometime soon. He enjoys the few hours he has to himself by woodworking and watching movies and TV shows. He claims that Pulp Fiction is his favorite movie and not because of the pawn shop scene. He loves to build with his hands, learning new things through instructional videos and finding solutions to problems that has gone unsolved. If he has the time, he loves doing sudoku and other brain training games like peg jump.

As the new Operations Manager Javi is looking towards the horizon of bigger and better things including more stores, a more prosperous company and work force, a solidified company brand, a strong company culture and being THE pawn shop to come to in all of California. We see nothing but great things coming.

Interview By Cody Lathe Javier Becerra, Operations Manager.

Golden 1 Center Upcoming Events

As a quick reminder, remember to turn in your ticket request forms 2 weeks prior to the event you would like to attend. Also please send a pdf copy of your filled out form to lauren.l@loyaltypawn.com, stanjr@loyaltypawn.com and wayne@loyaltypawn.com. Thank you!!

Event Disney on Ice Disney on Ice Disney on Ice Disney on Ice Disney on Ice Disney on Ice Disney on Ice Raptors vs. Kings Timberwolves vs. Kings Lakers vs. Kings Spurs vs. Kings Breaking Benjamin/ Five Finger Death Punch Kevin Hart Nicki Minaj and Future Justin Timberlake

Day Thursday Friday Saturday Saturday Saturday Sunday Sunday Wednesday Friday Saturday Monday

Date November 1st, 2018 November 2nd, 2018 November 3rd, 2018 November 3rd, 2018 November 3rd, 2018 November 4th, 2018 November 4th, 2018 November 7th 2018 November 9th 2018 November 10th 2018 November 12th 2018

Time 7:00pm 7:00pm 11:00am 3:00pm 7:00pm 12:00pm 4:00pm 7:00pm 7:00pm 7:00pm 7:00pm

Tuesday Friday Saturday Sunday

November 13. 2018 November 16th 2018 November 17th, 2018 November 18th, 2018

6:00pm 5:00pm 7:30pm 7:00pm

Thunder vs. Kings Fleetwood Mac Lindsey Stirling Jazz vs. Kings Clippers vs. Kings Trans-Siberian Orchestra’s Winter Tour Trans-Siberian Orchestra’s Winter Tour Pacers vs. Kings Metallica V101 Holiday Jam Timberwolves vs. Kings Travis Scott Thunder vs. Kings Grizzlies vs. Kings Pelicans vs. Kings Lakers vs. Kings

Monday Friday Saturday Sunday Thursday Friday Friday Saturday Friday Saturday Friday Saturday Wednesday Friday Sunday Thursday

November 19th 2018 November 23rd 2018 November 24th 2018 November 25th 2018 November 29th 2018 November 30th 2018 November 30th 2018 December 1st 2018 December 7th 2018 December 8th 2018 December 14th 2018 December 15th 2018 December 19th 2018 December 21st 2018 December 23rd 2018 December 27th 2018

7:00pm 8:00pm 5:30pm 5:00pm 7:30pm 3:00pm 7:30pm 7:00pm 7:30pm TBD 7:00pm 4:00pm 7:00pm 7:00pm 3:00pm 7:00pm

November’s Upcoming Sales

Anniversaries, Birthdays and New Hires November Anniversaries Tony Ferrari 1 year Joseph Contreras 2 years

November Birthdays Jason Wagner November 19th

November New Hires We would like to welcome our recent new hires to our Loyalty Pawn family.

Earnest Bryson working at our Florin Mall location and Christian Tognolini to our Broadway location!!

TOP PERFORMERS IN OCTOBER Sales in Dollars

Productivity in Dollars

Phys. Transactions Done

Travis Tobin (El Camino #1)

Dave Palomares (Florin#2)

Dave Palomares (Florin #2)

2nd Dominic Tognolini (Roseville #3)

Paul Molina (Florin #2)

Paul Molina (Roseville #3)

3rd

Parker Hush (El Camino #1)

Dylan Tinklenberg (Roseville #5)

Jon Galupe (El Camino #1)

4th

Hunter Reed (Roseville #3)

Jon Galupe (El Camino #1)

Zabi Iqbal (Florin #2)

5th

Toni Ferrari (Roseville #3)

Zabi Iqbal (Florin #2)

Ricardo Molina (El Camino #1)

1st

Loan/Buy/Layaway End of Month Balances Loan Balance

Buys Balance

Layaway Balance

Loyalty Pawn #1 El Camino

$1,054,961.00

$19,192.43

$108,623.87

Loyalty Pawn #2 Florin Mall

$1,144,066.00

$17,379.50

$67,025.07

Loyalty Pawn #3 Roseville

$951,315.00

$20,382.80

$54,523.30

Loyalty Pawn #4 Broadway

$591,692.00

$10,519.00

$56,081.44

Loyalty Pawn #5 West Sacramento $375,173.00

$11,740.25

$32,973.08

Loyalty Pawn’s Goals, Values, and Visions “The Leader in Local Lending” Company Wide Goals • To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values • Loyalty • Dedication • Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

Loyalty Pawn Employee Services Corner Thanksgiving Day is November 22nd!

Fall Harvest Festival of Delicious Decadence Thanksgiving Day…a harvest festival observed in the U.S. with immense splendor and grandeur. This auspicious occasion gives us an opportunity to reflect and give thanks for the produce granted at the end of the harvest season.

Being a festival of the fall season, it is celebrated on the fourth Thursday of the month of November, yearly. Loads of people gorging on delicious delicacies, watching dazzling parades, the NFL, and spending vacations in awesome destinations are some common traditions practiced on this day. To add to the fun and frolic of this year’s Thanksgiving, I found some funny Thanksgiving poems for you to enjoy!

Thanksgiving 8000 Calorie Poem May your stuffing be tasty, May your turkey plump, May your potatoes and gravy Have nary a lump.

May your yams be delicious And your pies take the prize, And may your Thanksgiving dinner Stay off your thighs!

- Anonymous Thanksgiving Ghost The last piece of apple pie is gone; How did it disappear?

The bowl of delicious stuffing Has also vanished, I fear.

It happens each Thanksgiving, When leftover goodies flee, And each of us knows the responsible one Couldn't be you or me.

The only way it could happen Is readily diagnosed; It must be the crafty, incredibly sneaky, Still hungry Thanksgiving ghost.

- Anonymous

November Birthstone – Dual Stones!

Individuals born in November can choose between two sunny gemstones to brighten up this chilly month. November’s birthstones, topaz and citrine, are both known for their calming energies, bringing warmth and fortune to those who wear them. Topaz and citrine look so similar, in fact, that they’ve often been mistaken for one another throughout history. They are actually unrelated minerals, and topaz occurs in a wide spectrum of colors far beyond yellow.

Both of November’s birthstones are fairly abundant and affordably priced, even in large sizes, which means everyone can find a way to fit topaz and citrine into their budget. Happy birthday to our November babies of Loyalty Pawn!

Winner of September’s – Who’s That Baby Now? October’s Who’s that Baby showcase is non-other than… “Felix Cital” of West Sacramento Store. And the winner who correctly guessed is JOSH PERRY also of West Sacramento Store. He will be awarded an 8-hour PTO Day off and Felix will be receiving a $50 Amazon Gift Certificate just for allowing us to get to know him better!

Things you didn’t know about Felix.

Where did you grow up? City of Trees. (Sacramento) What did you want to be when you grew up? Paleontologist What thing(s) would you like to share with the team --(things about you) that most people don't know? In high school I was in Drama Ambassadors, which was an active Theatre group from our very own Sacramento High School, which is now known as St. Hope Charter School. I was very active in the schools Theater production.

What three adjectives best describe you and why? Quiet/ but I communicate. Humble, I try to be the first one to make fun of myself. Lighten things up. Funny, I make people laugh, or drown their laughter with mine.

What is it about the pawn industry that keeps you in it? The communication with customers, being an introvert, this is truly the best place for me to grow and communicate with our fellow customers/ human beings. This place has helped me communicate and understand without effort.

What is your favorite color? Green, and Tiffany blue.

What is your favorite sport? BMX/SNOWBOARDING/SKATING/PARKOUR. What is your most memorable achievement-personally? Sobriety. I had a rough life growing up, tons of life lessons, the ability to wake up every morning and be thankful, is what makes me consistent today.

What is your most memorable professional achievement? Deciding to follow a career path in Pawn Broking, greatest decision I made and my happiness and peace while performing this Job is a great professional accomplishment. My heart and soul have aligned, and I truly believe this is where I belong.

November 2018 Issue | Who’s That Baby Now? Guess correctly and your answer will be entered into the November Three Balls Chronicles 2018 drawing for a chance to win an 8-hour paid day off! Email your answer to EmployeeServices@LoyaltyPawn.com and put “November Who’s That Baby Now” in the subject line then type your answer in the body of the email and send. Deadline to submit your answer is Monday, November 19th.

And don’t forget to email your baby photo(s) to EmployeeServices@LoyaltyPawn.com and when your photo is featured you’ll be given a $50 Amazon Gift Card.

That’s all there is to it! Good luck! Enjoy the month of November get excited, engage in and participate Who’s That Baby Now and remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, 24/7/365. ~Dmae

Guess What I am?

• My Pulley/Cam system grants the user a Mechanical advantage • I was first developed in 1966 by Holless Wilbur Allen in Billings, Missouri.

• I fire a projectile between 250 to 370 feet per second • I am a modern day recreation of a weapon that has been used for about 64,000 years

BROADWAY REMODEL WORD SEARCH ANSWER KEY

S Q H Z A U M G M O K D A J S B U T Y R O T N E V N I C A P L P N T T B F I N T L D L L E U C H B R F M R E B E E L D E E E I M E T L O U W W A L I L E Q Y B Q L N O A S W A J S S Q T S W R Y T L Q T Y Y G P Z I T A O J X T F A O Z R H L T C W E N D U D L R F B Q D A W R E V L I S S G R E E N K Y Y D Q M K L M T Z J A C R K X R C R P Y Z U A C E I L I N G O O M O J I P B L P U G O T K J Q L R P W P P O I Y L E D Y R J E B Q W X L Y N J G L T T C