Loyalty Pawn's Three Balls Chronicle Volume 4 Issue 5

THREE BALLS CHRONICLE

VOLUME 4 / ISSUE 5

May 2021 IN THIS ISSUE

Letter from the President

Letter from the General Manager

Loyalty Pawn Family

Store Manager Updates

Golden 1 Center Events

Upcoming Sales

Upcoming Birthdays and Anniversaries and New Hires

Top Performers in April

Loyalty Pawn’s Core Goals, Values and Visions

Employee Services Corner

Team Loyalty!!

Happy May Everyone! Thank you again to everyone for all of your hard work that everyone puts in everyday, you guys are still doing an amazing job even with everything that has gone on in the past year and hopefully we will be able to go back to normal soon. We thank you and hope that everything dies down soon! Mother’s Day is May 9th and Memorial Day is may 31st . Don’t forget to check out the monthly newsletters electronically, on the Issuu app. So be sure to check that out so you can share with friends and family! Be sure to also check out our new political page and lastly, keep doing an amazing job Team Loyalty and let’s make 2021 an amazing year!!

Letter from the President

Hello Team Loyalty,

We again have experienced another great sales month, Congratulations!! All locations except one exceeded their monthly projections, but we overall for instore sales. We ended up 20% for the month of April for our instore sales. The pawn service charges were off just a little which is a good number for the drop in our loan balance. We are definitely doing something correct. Awesome job team! I am expecting another few great months of strong sales, and I am also predicting a turn in your loan balance or at the very least a smaller drop in our loan balance and hopefully soon a turn and we start seeing some growth. Two locations did end up growing in April, that is promising. Wayne, Javier, Tony and I have been aggressively trying to fill our showcases and will continue to search for inventory to keep the cases filled and sales up.

We have an exciting event coming up in May. The California Pawnbrokers Associations virtual conference. All locations will have access to this event, and I am sure there will be some great take a ways from this virtual conference. Also, CAPA will be hosting an in-person convention this coming October. This will be the first in person pawnbroking event in California in almost 2 years. Things hopefully will be coming back to normal.

Finally, I would like to wish all the mothers a Very Happy Mother's Day. You all deserve it, I know how hard my mother of eight worked and whether you have one or eight being a mom is physically and emotionally an extremely difficult job, so enjoy your day. That cannot be recognized without mentioning to push those sales on those Mother’s Day gifts!

Gratefully,

Stan Lukowicz Jr.

A Letter from the General Manager

Hello Everyone,

We’re 1/3 through 2021! This spring and summer we are looking forward to the CAPA spring digital event and NPA event in Texas. What is excellent about these conventions is the access and networking with other business professionals. Whenever we have attended these conventions in person or digitally, we have always walked away with information that we have integrated into Loyalty pawn. If you have not made yourself familiar with others in the industry, please do not hesitate to like, share and friend others in the industry, not only in California but others throughout the US.

The sales leaders for April are Dominic T. who sold $39,792.87, Javier B. who sold $3,132.94, and Paul Molina who sold $21,550.04. Great job gentlemen! It’s nice to see Javier and Paul in the race for first place! Watch out, Dominic!!

Our prediction for the rest of this quarter is sales are going to be hot and our loans will gradually increase as the state continues to open. We expect an increase in foot traffic especially with all the awesome digital content that everyone is contributing to. So far in 2021, we are gradually seeing month over a month an increase in new customers. This gradual increase is adding opportunities, especially to our layaway program. This is excellent and we look forward to seeing our layaway balances grow at all locations.

To conclude, we are eager to find active talent for our teams and more resaleable goods. First, we have a few postings within indeed and some locations have fliers with QR codes directing those to our Careers website tab. We are considering new team members who have a talent in customer service and sales. If any of you have friends or acquaintances that you think would make a great fit, please share our contact details. Second, we are still outsourcing inventory in bulk and will continue to do so. Please let your store manager know if you stumble upon bulk inventory online that we should consider purchasing for resale.

Sincerely,

Wayne Silliman General Manager

It’s not about having the right opportunities. It’s about handling the opportunities right. -Mark

Hunter

Loyalty Pawn Family

Greetings Loyalty Family,

I cannot believe May is here already my favorite weather of the year. It seems like this year is flying by just like our inventory off our shelves. It was strange to see some growth from some of the stores last month I know our warehouses are ready to be filled again. I predict we will start seeing a lot more growth by mid to the end of the summer. Like always we do not want to wait until then to prepare ourselves for the tsunami of loans everyone keeps talking about so let’s prepare before that happens. This month we are going to get to know Ah Xiong one of the SLAs from the Florin team.

1. Who is your hero and why? My best friend, she’s someone I can rely on for anything.

2. What is your favorite family vacation? My family, vacation would be a time spent together at the lake.

3. What did you want to be when you were small? When I was younger, I wanted to be a vet.

4. What is your favorite game or sport to watch and play? Volleyball would be a sport game that I would watch and play.

5. What would you sing at karaoke night? I would sing to anything that I know of but there is no specific genre that I would not sing at a karaoke night.

6. Have you ever had a nickname? What is it? Yes. “Bitter” as it is, I wouldn’t really say it’s a nickname, but it would also be the meaning of my name too.

7. Would you rather win the lottery or work at the perfect job? And why? I would rather have a perfect job that I can go to everyday and be self-sufficient.

8. Who would you want to be stranded with on a deserted island? I’d want to be stranded on a deserted island with my best friend.

9. If you could go back in time, what year would you travel to and why? If I could go back in time, I would like to travel back to the time when my grandpa was still alive. I have regret not spending enough time making the best of memories when I had the time.

10. How would your friends describe you? My friends would describe me as a funny and adventurous.

11. What is the worst gift you have ever received? The worst gift I have ever received was an ugly Christmas sweater.

12. What are some of your hobbies? Some hobbies that I love to do are nails, shopping, puzzle books, etc.

13. If you were a super-hero, what powers would you have? If I were a super-hero, the powers that I would want to have is being able to read people’s mind.

14. What would you do if you won the lottery? If I won the lottery, I would mostly just invest in savings.

15. What is the tallest building you have been to the top of? The tallest building, I have been to the top of would be at Thunder Valley Casino.

16. What is your favorite holiday and why? Thanksgiving Day would be my most favorite holiday because I love to eat and hang out with family.

17. What is your favorite sports team? Support our Local Sacramento Kings

18. What is one of your favorite movies? Spirit Away, a 2001 film by Hayao Miyazaki I love anime

19. What three items would you take with you on a deserted island? If I were to be on a deserted island, three things that I would take with me would be a fishing pole, best friend, and knife.

20. What was your favorite subject in school? My favorite subject in school would be Math.

21. What is the most unusual things you’ve ever eaten? The most unusual things I’ve eaten are clams and frog.

22. Do you collect anything? I do not Collect anything

23. What three things do you think of the most each day? Three things that I think about the most each day are bills, families and time.

24. On a scale from 1-10 how funny would you say you are? I am not a funny person, but I would say about a 5.

25. Where do you see yourself in 6 months? In 6 months, I’d hope to see myself progressing within the company and gaining more knowledge with time

Shop Talk Manager Updates

El Camino

Team Loyalty,

April showers bring May flowers, and it did hope everyone is taking their allergy medication. I know I am besides sneezing and watery eyes I want to thank team El Camino for an amazing job again on killing it for the month of April bring in a whopping $91,519.45 for the month being number 1 in the company. As we continue this golden road of hitting the million-dollar marker by the end of the year, we prepare ourselves with positive attitudes and good inventory. We continue to search and source inventory for our special clients and continue to hit those goals. May being the month of an important holiday, Mother's Day we are ready! With an array of beautiful jewelry displayed and our selling hats on we are excited to hit 90k again. Team Elco gets creative when selling jewelry, we cut, solder, design & charge. Thank you Kirby our house jeweler. Hope everyone is still staying safe and keeping our store sanitized. “Quality performance starts with a positive attitude.” Also hope everyone has a great month!

Tony Mora

Florin Mall

Hello Loyalty Pawn Family,

Well, where do I start? Great job to Team El Camino for taking 1st place in sales for the month of April. It was a great run to see who was able to take it. Coming into the second quarter Team Florin was able to sell a grand total of $88k in sales that is including an awesome total of $29k in layaway pickup for us last month. We are still on track for our million-dollar sales goal. Team Florin is trending an average of $95.7k per month, current sales total for the year we are at $383k. $1Million is one of our biggest goal that we have set for our team here and we are trying very hard to reach it. Looks like many a lot of places are going to be open back up and that is a good sign. Hopefully, everything can get back to what we use to call normal. We do have a great sale for the month of May, and I am very excited to see what our sales are going to be like at the end of the month, WOW 25% OFF on jewelry. Florin is going to take our 1st place crown back from El Camino. But overall HAPPY MOTHER’S DAY to all the moms in our Loyalty Pawn family. Remember stay safe and let’s get these sales. “Don’t limit your challenges. Challenge your limits.”

Mark Xiong

Roseville

Hello Team Loyalty,

I Hope everyone had a great April and is enjoying this awesome spring weather we have been having! I want to give a big shout out to Joseph T. and the Roseville team for the amazing job and all the hard work done with the social media marketing videos. Joe has really stepped up and takin the lead with this project and he has produced some awesome content “Great Job”. I also want to give a huge shout out to Brittany W. for getting 1st place in the company for overall productivity numbers for the first quarter of 2021. I’m so proud of the Roseville team and the clear demonstration of our company values of Loyalty Dedication and Creativity. Go Team Roseville and Go Team Loyalty! Fun Fact: Blue jeans were official invented in May of 1873 after Levi Strauss and Jacob Davis obtained a patent for the iconic Levi pants on May 20th

Justin Martinez

Broadway

Hello Everyone,

Ahoy Broadway fans! This month we go down under! Australia? NO! Under the sea! It's better down here where there’s sales... under the sea! We have been hard at work collecting and selling our treasures! And oh boy have we been selling. For the first time ever we have sold over 100k in treasures. Now this could not have been possible without our main scuba team, Mike, George, Travis, Josh, Kirby and their main dive instructor John. Their efforts of swimming and tediously looking for the best treasures paid off. We tip our fins to you! This also could not have been possible without our local fishes continue to show their support by swimming down to our store every day. They are the real gold coins, and we thank you! Our hope is that you continue to swim in and connect with us. Let us help you! Sadly, we will be losing a great member of our scuba under water team. Mike, from all of us here at Broadway we wish you good luck on your new treasure hunt. It has been great diving with you!

John Mark

West Sacramento

Hello Team,

We welcome to our newest team member Bailey Xiong to the West sac team. Congratulation to Norma for being the 3rd top seller for the first quarter, we are so proud of her, as well as Jason and Brandy for being in the top 5 sellers in March. Bailey will have great mentors, and we will be joining the 100k club. Our team will go out the celebrate our accomplishment of May 4th (star wars , may the 4th be with you..lol) to smart axe!!! Keep an eye out for picture in group me. We have all done a great job in enrolling customers into text messages let's keep it going and see if we all can have "0" paper notifications by the end of the second quarter. If you have any questions, please let west sac team know we will be more than happy to assist you. The marketing team is also doing a great job, I never knew speaking on front of a camera would be so hard, shout out to all of you

guys. As always, we continue to wear a facemask and sanitize as frequently as possible. Please stay safe and healthy. We look forward to new challenges and overcoming old ones.

Jose Velazquez

Political Page

This is out new political page for the newsletter. Below is each of your state and federal representatives along with their contact information. I would love to set up appointments with your representative so we can teach them about our industry. This is one way our state association (CAPA) has suggested for us to help positively promote our industry. Please take a moment to reach out to your representatives to be able to inform them about our industry!

Assembly Member

Jim Cooper Democrat https://a09.asmdc.org/

Ken Cooley Democrat https://a08.asmdc.org/

Kevin McCarty Democrat https://a07.asmdc.org/

Kevin Kiley Republican https://ad06.asmrc.org/

James Gallagher Republican https://ad03.asmrc.org/

State Senate

Dr. Richard Pan Democrat https://sd06.senate.ca.gov/

Jim Neilsen Republican https://nielsen.cssrc.us/

Federal Representative

Doris Matsui

Democrat https://matsui.house.gov/

Diane Fienstein Democrat https://www.feinstein.senate.gov/public/

Ami Bera Democrat https://bera.house.gov/

Tom McClintok Republican https://mcclintock.house.gov/contact

John Garamendi Democrat https://garamendi.house.gov/

May Monthly Sales

Golden 1 Center Upcoming Events

Due to the recent events, Coronavirus (COVID-19), all events, Kings Games and all events, have been cancelled at the Golden 1 Center. Once everything gets back to normal, we will continue to put events up that are available to request tickets for. The Golden 1 Center is still closed for events due to COVID-19, but we are very excited to announce that they will be opening up soon but with limited amount of tickets available and when we get that information we will be letting you know what events and when are available!!

Monthly Birthstone Guide

This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on each month’s birthstone as you can arrange your cases properly and make suggest ions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information.

JANUARY – Garnet

MARCH – Aquamarine

FEBRUARY Amethyst

MAY – Emerald

JULY – Ruby

& Tourmaline

& Topaz & Turquoise

Anniversaries, Birthdays and New Hires

May Anniversaries

There are no anniversaries this month!

May Birthdays

Javier Becerra May 1st

Ricardo Molina May 11th

Paul Molina May 14th

April New Hires

We would like to welcome our recent new hires to our Loyalty Pawn family. Bailey Xiong to the West Sacramento team!

TOP PERFORMERS IN APRIL

Loyalty Pawn’s Goals, Values, and Visions

Company Wide Goals

• To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values

• Loyalty

• Dedication

• Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

“The Leader in Local Lending”

Loyalty Pawn Employee Services Corner

Oh! fragrant is the breath of May In tranquil garden closes, And soft yet regal is her sway Among the springtide roses.

~William Hamilton Hayne, American poet (1856–1929)

MAY… is thought to be named for the Roman goddess Maia, who oversaw the growth of plants. Alternatively, the name might have come from the Latin maiores, “elders,” who are celebrated in the 21st century.

Traditional May Calendar 2021

May 5 is Cinco De Mayo

May 9 is Mothers Day

May 16 is Armed Forces Day

May 22 is National Maritime Day

May 24 is Victoria Day in Canada.

May 31 is Memorial Day

MAY ASTRONOMY

The Full Flower Moon - May’s full Moon, the Flower Moon, occurs on Wednesday, May 26. It reaches peak illumination at 7:14 A.M. (EDT) that morning, so for the best view of this full Moon, step outside on the night of Tuesday the 25th and look for that big, bright, shining lunar disk! Two more interesting things about this month’s full Moon: it will be a supermoon and will coincide with a total lunar eclipse (visible in some parts of North America!

May Moon Phases

• Last Quarter: May 3, 3:50 p.m. EDT

• New Moon: May 11, 3:00 p.m. EDT

• First Quarter: May 19, 3:13 p.m. EDT

• Full Moon: May 26, 7:14 a.m. EDT

401K-Loyalty Pawn Retirement $avings Program

Are you saving for retirement? Why not start today?

If you have completed 12 months of service with Loyalty Pawn, you’re eligible to participate and start putting away those pretax (or post tax Roth) dollars into your very own 401k account. To enroll, send me an email and I’ll help you get started. Also, for your “loyalty” “dedication” and “perseverance”, Loyalty Pawn contribute 3% of your gross wages into your 401k account an employer contribution weekly this is whether you defer pre/post tax dollars or not. Just another way of saying, “Thank YOU! We appreciate YOU”

Contact Employee Services at employeeservices@loyaltypawn.com Start saving for retirement’s tomorrow, today!

COVID VACCINE UPDATES

Gov. Newsom recently announced that all Californians 16 years old and over will be able to receive a coronavirus vaccination beginning on April 15, and those above 50 years old will be

eligible beginning on Thursday, April 1. People can go to whichever vaccine facility is convenient and will accept them. Most county vaccination sites will only vaccinate people who live or work in the county.

If you need other resources for the vaccine, check out these below:

CVS - Currently, workers of certain industries, people over 65 and people age 16+ with a high-risk medical condition that increases risk of severe illness from COVID-19 can schedule an appointment at select CVS locations. People can go on the CVS website to sign up for an appointment.

Walgreens- As part of the Federal Retail Pharmacy Program, vaccinations in stores began on Feb. 24, for eligible individuals.

If you have questions about COVID-19 and need assistance finding information online or clarification regarding the information, a statewide hotline number is available 8 a.m. – 5 p.m., 7 days a week at (833) 544-2374.

Enjoy the month of April filled with all kinds of cool and kooky activities, good health prevention practices, and personal celebrations for all of us in every culture on this amazing planet we call HOME! Be safe!

Remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime!

Be well. Be Blessed. Stay Safe! 916-752-2255 employeeservices@loyaltypawn.com

Loyalty Pawn

Corporate Office: 1708 Broadway

Sacramento, Ca 95818