Loyalty Pawn's Three Balls Chronicle Volume 2 Issue 5

THREE BALLS CHRONICLE VOLUME 2 / ISSUE 5

May 2019

IN THIS ISSUE

Team Loyalty!!

Letter from the President Letter from the General Manager Loyalty Pawn Family Store Manager Updates Golden 1 Center Events Upcoming Sales Upcoming Birthdays and Anniversaries and New Hires Top Performers in April Loyalty Pawn’s Core Goals, Values and Visions Employee Services Corner

We hope that everyone had a great Easter holiday with their families!

Remember to turn in your ticket request forms as soon as you see an event you want to go to so we can accommodate any requests and don’t forget to visit the Employee Services corner for your chance to get an 8 hour day of paid time off!!

Letter from the President Hello Team Loyalty, April was a busy month! We had a great CAPA Norcal Conference, thank you to all team members that were able to attend and to their family members that gave us their loved ones a couple of extra days for them to gather some more tools to better their career and continue to build our company culture. We had great learning experience with the pawn tour, many great seminars including lab created diamonds and how to make jewelry more profitable, podium talked to the conference about how utilize social media, M&M merchandisers talked to us about inventory controls and proper marketing and the growth of young people moving all transactions to their mobile device. We pulled the trigger on the Entropy tool, hopefully you all have a chance to utilize and play with it a bit. We met a new company that sell higher end jewelry on a worldwide online platform, Worthy.com. We have finally found a great product from Nisha, he has found a great deal on a new line of gold chains and findings, Yay Nisha! Another highlight of this conference and any conference is the tremendous networking with other like-minded pawnbrokers. There was much more, but one more important bit of information from the conference is that our lobbyist is moving rapidly through the legislature with our much needed revenue enhance bill.

West Sacramento has nearly completed their store remodel and it looks terrific great job to all that helped and great job to Team West Sacramento for completing the job with no days closed. West Sacramento also did a tremendous Easter promotion with pictures with the Easter Bunny. The pictures look great. I was able to surprise them one day and got a photo opportunity put the costume on had a nice picture with my Lilly and London.

Lake Charles, Louisiana! Wayne, Cody and I took a few day trip to join the Jerry Whitehead bi-annual focus group. These are some of the best learning experiences that I have ever attended and in this industry. Look for more to come with our take-aways from this amazing educational trip.

Finally another HUGE loan growth month all around and revenue is up, layaway balances are up, sales are up. Way to go Team Loyalty.

Gratefully Stan Lukowicz, III

2

A Letter from the General Manager Hello Everyone!

For those who suffer from allergies, it’s that lovely time of year! I hope everyone escapes this super bloom season unscathed! Many cool things to discuss. We will have the pleasure of visiting with the ICG group this next month. We are looking forward to some of the training seminars in which they will be hosing in the training room. We will schedule the best we can to accommodate as many people as possible. The seminars that ICG has often leaves groups with many positive takeaways and we are looking forward to it!

I did want to mention that some of you are taking advantage in reading books that we have on hand such as Munchies for Sales People, The Energy Bus By: Jon Gordon, How to win Friends and Influence People by Dale Carnegie and The Five Dysfunctions of a Team By Patrick Lencioni. These are some books that your Store managers have read in the last 6 months. We are happy to share this information with any team member.

If you’re interested in personal and business growth, I highly recommend reaching out to your store manager to keep up to date with the books that we are reading to hone your skills. The book club that we have created at Loyalty Pawn for the Leadership team is invaluable!

Acknowledgements: Since we changed the pay structure at the beginning of April, we have had more qualify for the weekly bonus. Thank you to those who are hustling and being creative in selling our products and services to our loyal clients. The top salesman for April was Dominic Tognolini with $16,796.85 in sales!

The 2nd place salesman was Jose Morales with $10,974.52 & Tony Ferarri with $10,440.30 in 3rd place. Great job gentlemen!! The layaway system is starting to help payoff with securing these sales!

Lastly, Loyalty Pawn continues to grow with business success. We have many team members committed to adding to the team value by being engaged in the morning huddles and the weekly one on ones.

In the long run, this is an excellent way of developing an elite work force! If you find yourself not participating as much in the morning huddles, one on ones, or tactical meetings we would love to hear from you. Loyalty Pawn is committed to developing our teams and truly living our Visions, Values and Goals. If your finding that this isn’t you. Please reach out to your Store Manager, Operations Manager or General Manager. Let’s all continue to move the needle forward!

Wayne Silliman General Manager -Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming – John Wooden

3

Loyalty Pawn Family Hello Loyalty Family, Finally, the warm weather is here and personally my favorite time of year. It’s was a great experience last month and a privilege to get to attend the California Pawnbrokers convention. We got some great takeaways, made some new connections and had lots of fun along the way. We got to see some of our friends in the industry’s operations and learn from some of the great minds in the business. Every time I leave one of those events, I always leave very motivated and egger to get back to work. I was talking to a vendor that said Pawnbrokers are a special breed he’s never seen an industry that is so open and friendly amongst competitors.

This month I want everyone to think about team building activities and how we can build the Loyalty Pawn culture even more. We have a few candidates we have been considering and want them to see what a special place this company is to work for. Our reviews have been going great and even have some stores creeping up on the four figures which is excellent. I’m also curious which store is going to be the first to have every team member hit the sales incentive This month we will get to know our Loyalty pawn family member Tony Mora. Tony was born June 7th, 1985 in down town Sacramento. He is the oldest sibling of the two his family bounced around a lot and has pretty much lived in most of down town and south Sacramento. As a little kid Tony has really enjoyed and had a natural talent for art. His family at one point own a food truck where him and his little sister Ana first started two learn valuable lessons in managing money, running a business and finessing his skills in the culinary arts.

He would learn by watching his mother multitask between prepping and cooking the food. These life lessons lasted a few summers until Tony was 15 years old. His first real job was working for Riverside Athletic Club as a janitor then eventually moving in to day care services and then finally a second chair GM all while still going to school. Always looking for a better opportunity one of his childhood friends ask him if he wanted to come work for a pawnshop. He started working for Capital City Loan & Jewelry on February 14th, 2004. He started at the old Fruitridge location where he described it as maze of rooms. After working for 7 years Tony always had an itch for the culinary arts ever since that food truck days and few turns of events parted Tony with the company to pursue his passion. In 2009 he joins Le Cordon Blue culinary school and finished at the top of his class earning recognition for several accredited restaurants in Sacramento and even received three blue ribbons, one being for most creative plate decoration. He got the opportunity to work and learn side by side with two highly renounced chefs like Chris Nestor at House Kitchen & Bar and Tony Van Rees. He got a great opportunity in San Francisco, but the commute ended up being more than he could bare after two years. Getting kind of frustrated with the kitchen politics and extremely long hours Tony decided to go back to sales and stared working for Sharif fine Jewelers where he excelled in diamond and luxury goods, custom design and high-end watches which has become his newest passion. After seeing the movement that was made with Loyalty Pawn and the direction we were going and mainly structure he decided to come back to the Pawn industry and help build the Luxury brand.

Tony took a year off between all his ventures to find himself and ended back packing through Europe. He started in lower Germany where he discovered one of his new favorite breakfast’s white bratwurst and beer stein. Next, he traveled all through Germany passing through Frankford, Munich and finally ending up in Amsterdam. Traveling all through Europe he went to places like the Eifel tower in France, he ate authentic paella and danced flamenco in Spain and last he went to Lisbon in Portugal where he fell in love with everything. He one day plans to return and retire there maybe fulfilling the circle and having his own little restaurant there.

Wherever his adventures take him I wish him luck and much success.

4

Shop Talk Manager Updates El Camino We have a great month over here at El Camino. I want to start out with a big thanks to my management team for being committed to the team and the company while I go on my trip with Luke and Wayne at the end of May and for doing a great job while I was gone at the beginning of the month. We are hoping to get some new showcases in the next month or two to get in line with the company image and stay on brand which is a big thing for us because these showcases have been with the company for a long time. We see big things coming for us with all of these new layaway the past few month and can see our sales increasing over last year and are seeing a bigger loan balance than ever before at this point of the year. Big things happening for the whole Loyalty Pawn Family!

Cody Lathe

Florin Mall Hello Loyalty Family, Happy May to everyone, wow I can’t believe half the year is almost gone. We have accomplished a lot of big tasks this year. I just wanted to a moment and wish Javier a happy birthday. Mother’s Day and Memorial Day is just around the corner. Since spring is here, we will be focusing on doing some spring cleaning this month at Florin. Let’s keep pushing for great sales and don’t forget to use the tools that we have and hand out our Loan Guarantee and Referral Cards. Have a great month to all.

We are HERE NOW let’s live TODAY to the fullest.

Mark Xiong

Roseville Hello Team Loyalty, Great month of April here at Roseville. We had a strong loan month and our continuing to grow our loan balance. The new Loyalty Luxury signs are installed and the store overall is looking great. Congrats to the whole team for crushing the layaway challenge we had company wide. Roseville placed 1st with a total of 145 new layaways written for the month, with a whopping total of $59,325. We also built some new shelves in back and are working on new ideas for our bike storage. The team is pumped up for May and there ready for that steak dinner for winning the competition. Hope everyone has a great month of May. Lets hit all those goals and make this month the best yet.

Dylan Tinkleneberg

5

Broadway Hello everyone Broadway is happy to say at the time this is being written we have a 100k layaway balance and are super excited to keep it growing. Want to say a big thanks to the team here for getting everything done and keeping the store clean and running tip top.

John Mark

West Sacramento Hello Team, Hope everyone had a great Loyalty Day!! The team and I at West Sac would like to thank everyone that came out and helped with our work night remodel. The store looks awesome and the customers love the new floors. I would also like to give a big shout out to Broadway for lending us Jason for the month of May. I’m sure he is going to fit right in with the team and be a huge help.

Fun Fact: The Romans called the month of May Maius. The name changed over the years and it was first called May in the 1400s near the end of the Middle Ages Justin Martinez

6

Golden 1 Center Upcoming Events

As a quick reminder, remember to turn in your ticket request forms 2 weeks prior to the event you would like to attend. Also please send a pdf copy of your filled out form to lauren.l@loyaltypawn.com, stanjr@loyaltypawn.com and wayne@loyaltypawn.com. Thank you!!

Event

Day

Date

Time

Carrie Underwood

Tuesday

May 14th, 2019

7:00pm

New Kids on the Block Andrea Bocelli Impractical Jokers Tour Jeff Lynne's ELO

Thursday Saturday Friday Saturday

May 30th 2019 June 15th 2019 June 21st 2019 June 22nd 2019

7:30pm TBD TBD 8:00pm

Shawn Mendes

Thursday

July 11th 2019

7:30pm

98 Rock Presents Ozzy Osbourne Backstreet Boys Dave Matthews Band Iron Maiden

Thursday Thursday Saturday Monday

July 18th 2019 August 1st 2019 September 7th 2019 September 9th 2019

Maná The Chainsmokers

Wednesday Sunday

November 27th 2019 December 1st 2019

7:30pm 8:00pm 8:00pm 7:30pm 8:00pm 7:00pm

7

May’s Upcoming Sales

8

Anniversaries, Birthdays and New Hires

May Anniversaries Ryan Alves 1 year

May Birthdays Javier Becerra May 1st Ricardo Molina May 11th Paul Molina May 14th Ryan Hall May 18th

9

TOP PERFORMERS IN OCTOBER Sales in Dollars

Productivity in Dollars

Phys. Transactions Done

Dominic Tognolini (Roseville #3)

Paul Molina (Roseville #3)

Paul Molina (Roseville #3)

2nd Jose Morales (Wesr Sac #5)

Jon Galupe (El Camino #1)

Ricardo Molina (El Camino #1)

3rd

Tony Ferrari (Roseville #3)

Tony Ferrari (Roseville #3)

Travis Tobin (El Camino#1)

4th

Zabi Iqbal (Florin #2)

Brittany Walker (Roseville #3)

Earnest Bryson (Florin #2)

5th

Jason Wagner (Broadway #5)

Dave Palomares (Florin #2)

Jon Galupe (El Camino #1)

1st

Loan/Buy/Layaway End of Month Balances Loan Balance

Buys Balance

Layaway Balance

Loyalty Pawn #1 El Camino

$1,090,207.00

$5,393.00

$91,476.17

Loyalty Pawn #2 Florin Mall

$1,340,302.00

$4,705.00

$93,183.61

Loyalty Pawn #3 Roseville

$1,050,508.00

$10,127.00

$96,353.67

Loyalty Pawn #4 Broadway

$751,071.00

$1,176.00

$54,545.43

Loyalty Pawn #5 West Sacramento $437,024.00

$3,391.00

$110,162.90

10

Loyalty Pawn’s Goals, Values, and Visions “The Leader in Local Lending” Company Wide Goals • To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by

Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values • Loyalty • Dedication • Creativity

Company Vision • Loyal People Committed to Everyday Satisfaction

11

Loyalty Pawn Employee Services Corner May 2019 Fun Factoids

May is one of the most gorgeous months of the year. All winter long we’ve been hibernating from the cold and waiting for the sun to come out from behind the clouds. The bees are buzzing, the flowers are blooming, the birds are chirping… it’s time to celebrate May! Why May? Did you know there are a several stories about how the month of May was named? The most popular is that it was named for Maia, the ancient Roman goddess of spring and fertility. In Latin (which is the language those old Ancient Romans spoke), “Maia” is connected to a word that means increase or growth. The Romans held special ceremonies in Maia’s honor on May 1, and again in the middle of the month, on May 15. So now you know!

Special May Days There are quite a few special days we American’s love to observe during the month of May – some serious and others that are kind of silly and fun. Check them out!

National Bike Month—great month to sell our bikes!!

National Asparagus Month—it’s lean, green and mean! Even though we have a feeling most kids out there don’t really like or want to taste asparagus, we’re here to tell you it’s not only yummy, it’s also extremely good for you!

National Asthma & Allergy Awareness Month-while asthma and allergies are two different things that affect some people, they can sometimes have some similar symptoms.

National Flower Month-Because April showers bring May Flowers…that’s why!

National Egg Month-some people call eggs nature’s most perfect food. They’re a great source of protein, as well as 11 essential nutrients. Best of all, they’re super easy to make—so get crackin’ National Duckling Month—if you’ve ever watched the show Friends, you probably remember that Chandler and Joey kept a chicken and a duck as pets in their New York apartment. Now, the city is no place for a duck – ducks prefer to be waddling around inside, sleeping in the sunshine and paddling on a crystal-blue lake with their duck friends—but since May is National Duckling Month—what say you go enjoy them at McKinnely Park? Picnic with the kids and feed the ducks—good times!

National Hamburger Month—Whaaaat? Most folks love hamburgers.

My favorite: Mother’s Day May 12th this year! Take care of your mom (or mom substitute) and treat her to something special.

REMINDER: Dental Benefits with Humana

If you’re enrolled in the new Humana PPO or HMO dental plan a quick reminder that both plans have an unlimited annual maximum benefit award! That means that you can incur total dental benefits with no maximum amount capped each year.To review your plan election and summary of benefits, co-pays, deductibles under each plan, please contact Employee Services for a copy of your plan documents. Happy dental health to all!

REMINDER: HRA Bennie Card Issues Recently we had a few employees have their HRB benefits card declined by their medical providers stating the plan was terminated. This is absolutely false, and I’ve been working with our new Broker, Hutchison Insurance to find out why BASIC, our HRA carrier was declining some employee benefit cards.

What we found out is that if an employee hasn’t had any recent 2019 activity on the card, that their medical provider was declining it, not HRA Basic. That said, should anyone who currently is enrolled in one of the HRA Bronze or Silver plans with Loyalty, and if you’re attempting to pay for medical services (dental, vision etc is excluded) please have your medical provider call HRA Basis customer service at (916) 303-7090.

Also if you’re in need of medical out of pocket expense reimbursements, no problem. Here’s how you get reimbursed.

1. If paying for a medical visit out of pocket you’ll need to submit a claim to BASIC HRA pacific for reimbursement through your member portal, or by e-mail at customerservice@basicpacific.com or by fax at (916) 303-7083.

12

2. Attach a copy of the detailed receipt or Explanation of Benefits that lists the provider name, date of service, and total billed amount for all services.

3. HRA Basic will review and process HRA Benefits Reminder (Health Reimbursement Account) For employees covered under a CalChoice Bronze or Silver group health plan with Loyalty Pawn, the HRA BASIC plan will reimburse 100% of out-of-pocket expenses for medically necessary services (including deductibles, coinsurance, copays and Rx copays, but excluding dental, vision and over-the-counter expenses up to the maximum annual amount based on your enrollment type (Employee Only, Employee plus child, Family etc). These expenses are paid 100% by Loyalty Pawn under the HRA account provision plan.

REMINDER: $$ 401k-Update $$ Do you want to know more about your 401k? Or if you’re not enrolled in Loyalty’s pre-tax contribution retirement savings, would you like to learn more? Did you know that after 12 months of service, Loyalty contributes 3% of your gross compensation each pay period—even if you’re not enrolled? Connect with Employee Services and learn how you can enroll online and start saving today for your retirement future!

Winner of April’s Who’s that Baby Now Contest The adorable little guy featured in March is non-other than Javier Becerra, Operations Director. Only one person guessed correctly. The winner of April’s guess of Who’s that baby now drawing is “TONY MORA” of Florin Mall! Tony will receive his 8hr PTO Certificate next week and Javier will receive his $50 Amazon eGift card then, as well. Congrats to all!

Things you didn’t know about Javier Becerra.

Where did you grow up? I grew up in Los Angeles CA What did you want to be when you grew up? I wanted to be an architect What thing(s) would you like to share with the team (things about you) that most people don't know? I love to do woodworking and love live Mariachi music What three adjectives best describe you and why?

1.

Plain, ambi?ous, driven What is it about the pawn industry that keeps you in it? I love the culture we have created and the ability to help people when everyone else says, “No”, we say, “Yes”.

What is your favorite color? Gray What is your favorite sport? Football What is your most memorable achievement-personally and professionally? My most memorable achievement was when I bought my house and professional when we became “Loyalty Pawn”

MAY 2019 Issue | Who’s That Baby Now? Guess correctly and your answer will be entered into the May’s Three Balls Chronicles 2019 drawing for a chance to win an 8-hour paid day off! Email your answer to EmployeeServices@LoyaltyPawn.com and put “April Who’s That Baby Now” in the subject line then type your answer in the body of the email and send. Deadline to submit your answer is Monday, May 20th.

And don’t forget to email your baby photo(s) to EmployeeServices@LoyaltyPawn.com and when your photo is featured, you’ll be awarded a $50 Amazon Gift Card.

That’s all there is to it! Good luck! Enjoy the month of May filled with cool festivities and get excited, engage in and participate Who’s That Baby Now and remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, 24/7/365.

13

Corporate Office: 1708 Broadway Sacramento, Ca 95818

14