Loyalty Pawn's Three Balls Chronicle Volume 2 Issue 1

THREE BALLS CHRONICLE

VOLUME 2 / ISSUE 1

January 2019 IN THIS ISSUE

Letter from the President

Letter from the General Manager

Loyalty Pawn Family

Golden 1 Center Events

Upcoming Sales

Upcoming Birthdays and Anniversaries and New Hires

Top Performers in November

Loyalty Pawn’s Core Goals, Values and Visions

Employee Services Corner

New Years Word Seatch

Team Loyalty!!

I hope that everyone had a fantastic Holiday and Christmas season and a very Happy New Year! Don’t forget to turn in your ticket requests as soon as possible there are still many events that have tickets available so make sure to send those in to Lauren, Stan and Wayne at least 2 weeks prior to the event of your choosing. Also remember to to turn in your guesses for the who’s that baby now contest in the Employee Services Corner for a chance to win an 8-hour paid day off. Let’s make 2019 a great year for Loyalty Pawn!!

Letter from the President

Happy New Year Loyalty Family!!

As I write this letter, I cannot be happier with the success of 2018. We have had many many wins and a few setbacks, but they did not stop us from moving forward as a team and as a company. Saying Thank You to each one of you does not get old and it is worth repeating time and time again; so, Thank You Team Loyalty!!

The numbers, here are a few of the key performance indicators I follow religiously and some tremendous wins for us here at Loyalty pawn.

Loan Balance in 2018 we grew 13% $530,000 Layaway Balance is up a whopping 58.6% $140,000 Instore Sales (not including eBay or scrap) is up 17% over $400,000 Loan Service Charges up 10.7% $243,000

As you can see by these numbers you all truly did an outstanding job, with that said I see us having more potential! Wayne and I have made the decision to bring in one of the top pawn consulting groups in the industry. They are the owners of the Smart Financial Group and will be one of our main tools to help us guide 2019 into another successful year. They will help us with implementation, hiring, management training camps, sales goals and budgeting, weekly webinar videos, and more. This is an expensive expense for any company, but it is one that will show us great dividends and make each of us a better pawnbroker. Wayne and I have already begun weekly conference call with this group and are excited for their first visit to Loyalty pawn at the end of the month. Mr. David Johns will be making a stop at each location and speaking with as many team members as he can while he is out here and will want to know what you think need improvement and he will also be very frank with what he sees at each store level. Please give him the respect and honesty that we live by at Loyalty Pawn and welcome him into our Loyalty Pawn Family. This will be a game changer for us all and we are certainly looking forward to their help and input.

Building a company culture cannot be measured by a number but is one of the most important factors in running a business today, I recently finished a book you will hear a lot more about in the coming week “The Energy Bus” by Jon Gordon and one of the quotes in the book that really stuck with me is “Positive energy and positive people create positive results. There is certainly a lot of negativity in the world and choosing positive energy helps us deal with the negative people and negative situations that can knock us off course.” I believe that this is where we have excelled in building our culture. Let’s stay the course, stay Loyal, Dedicated, Creative and most importantly Stay Positive!

A Letter from the General Manager

HappyNewYearEveryone!

Goodbye2018andHello2019!!

Wesureendedtheyearwithabang!Thereismuchtotalkabout!Startingwithtopsalesmenof December.Dominicpulledthroughselling$22,435.00insalesforthemonthwithaclose2ndplacefrom Christianselling$19,250.00!.I’mpleasedtoseethecompetitionbetweeneveryone.Thislastmonth, morepeoplequalifiedforourminimumsalesbonusthaninpreviousmonths.Thisisawesome!!! Throughoutthemonth,Rosevillepickedupontheirprotectionplansandadd-onstosurpassElCamino whoexcelsallstoresmonthaftermonth.Again,thecompetitionisfantastic!Welookforwardtostrong performancefromeveryonethisfirstquarter!KeeplivingtheVisions,ValuesandGoals!

Inadditiontothesalesaccomplishments,IwouldliketomentionFlorinteam.Fourmembers,Dave,Zabi, EarnestandPaulallhadthetopfourspotsinthemostphysicaltransactionsdoneforDecember!!Nice hustleguys!

Aswemoveinto2019,welookforwardtofinalizingourbrand,meetingandexceedingquarterlygoalsat eachlocationandswitchingoldprocesseswithnewefficientones.Wearecommittedtohelpthosewho arewantingtoimprovetheirproductivityandthosewhowanttoreceivemoreproductknowledge!

Ihumblythankallofyouwhohaveworkedaboveandbeyondduringthisbusyholidayseason.Manyof thecompanyimprovementswouldn’tbewithoutyourparticipation,yourloyalty,dedicationand creativity.2019issuretobegreatyearwithwonderfulopportunitiesahead.

SincerestThanks,

WayneSilliman GeneralManager

Themostdangerouspoisonisthefeelingofachievement.Theantidoteistoeveryeveningthinkwhatcan bedonebettertomorrow.” IngvarKamprad,founderofIKEA

Loyalty Pawn Family

HappyNewYearLoyaltyFamily!

2019isyear!Lookingbackat2018andallthathasbeenaccomplishedittrulyblowsmymind.Wehave allworkedextremelyhardandnowit’stimetosetoursightsonwhatwecanaccomplishinthisNew Year.Oneofmynewyear’sresolutionsisIreallywanttohavemycalendarhammeredoutbythemiddle ofJanuary.EversinceIhadstartedusingmycalendar,notjustforremindersbutalsotokeepmyself organizedandaccountableofthetasksthatIneedtogetaccomplished,ithastrulybeenalifechangerfor me.With2018beingover,it'samazingtoseewhatwehaveallaccomplishedlastyear.Justlookat BroadwayandElCaminoandthefaceliftthatboththosestoresgotisonadifferentlevel.Wehavegoals togettheotherstoresdonesoonaswell.Speakingaboutgoals,I’malwayscurioustoknowwhat everyone’syearlonggoalsareforthisyear.Alwaysremembertochallengeyourselvesandremember whatvision,valuesandgoalsareforthecompany.

ThismonthwearegoingtogettoknowHuberVelazqueztheassistantmanagerfortheFlorinlocation. Huberhasbeenintheindustrysince2011andhewasoriginallyrecruitedforthejobfromafriend.This wassupposedtobeashort-termjobforhimbuthehassincefalleninlovewiththebusinessandhas madethishiscareer.Oneofthethingshefindsthemostsatisfyingaboutworkinghereishegetstohelp othersindifficulttimes.Especiallyduringtheholidayseason,hesaysthatwecancertainlymakethe differenceinafamily’slives.AnotherthingHuberenjoysaboutcomingtoworkforLoyaltyPawnisthatit feelslikehavingasecondfamilythatworkshardtomeetalloftheirgoals.It’salwaysnicetohavepeople youcanlaughandgetalongwith.Helikesthefamilydynamicsomuchheevenrecruitedhisrealbrother KevinwhoworksattheRosevillelocation.

Huberandhisfamilyhavealottobethankfulforin2018.HiswifeJordanjustgavebirthtotheirsecond daughterZoey.HuberisgratefulthathewasablegrowhisfamilyandthathisdaughterNaomihasbeena greathelpandhowexcitedsheistobeabigsisternow.Whensomeoneaskedwhentheboywascoming, hejustlaughedandsaid,“Thefactoryisclosing”.WhenHuberisnotfulfillinghissecondfulltimejobof beingafather,helikestounwindwithsomevideogamesorhangingoutwithsomeofhislifelongfriends. HisfavoritevideogamesareopenworldgameslikeGTAV,RedDeadRedemptionandFarCry.Someof theotherhobbiesthatHuberandhisfamilyenjoyareduringthesummertimeit’sbecomeatraditionto visitatleasttwobeacheswithhisfamily.SomeofthefavoritelocationsareStinsonBeachinMarin CountyandOceanBeachundertheGoldenGateBridge.

Huberhasbigplansfor2019includinggoingbacktoschool.Eversincehefinishedhisfirstclasseswith theGIAJewelryEssentials,hehasdevelopedathirstforknowledgeandhasanambitionofgoingbackto school.Anothergoalhe’sworkingtowardsistobuilduptheFlorinstoreandsomedayrunhisown location.Finally,hewillbelookingintobuyahousewithhiswifeandmakingthefirststepstowardsthat processsoon.Weallwishhimthebestofluckwiththisandwewillbewithhimeverystepoftheway.

JavierBecerra, OperationsManager

Golden 1 Center Upcoming Events

As a quick reminder, remember to turn in your ticket request forms 2 weeks prior to the event you would like to attend. Also please send a pdf copy of your filled out form to lauren.l@loyaltypawn.com, stanjr@loyaltypawn.com and wayne@loyaltypawn.com. Thank you!!

December’s Upcoming Sales

Anniversaries, Birthdays and New Hires

January Anniversaries

There are no January anniversaries this month.

January Birthdays

There are no January birthdays this month either.

January New Hires

There are no new hires for last month!

TOP PERFORMERS IN OCTOBER

1st Dominic Tognolini (Roseville #3) Mark Xiong (Florin #2) Dave Palomares (Florin #2)

2nd Christian Tognolini (Broadway #4) Dave Palomares (Florin #2) Zabi Iqbal (Florin #2)

3rd Joseph Contreras (El Camino #1) Zabi Iqbal (Florin #2) Earnest Bryson (Florin #2)

4th Parker Hush (El Camino #1) Dominic Tognolini (Roseville #3) Paul Molina (Roseville #3)

5th Kevin Velasquez (Roseville #3) Paul Molina (Roseville #3) Dominic Tognolini (Roseville #3)

Loyalty Pawn’s Goals, Values, and Visions

Company Wide Goals

• To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values

• Loyalty

• Dedication

• Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

“The Leader in Local Lending”

Loyalty Pawn Employee Services Corner

Welcome to 2019!

My how far we’ve all come together since Jan 16th last year!! I’m so proud of this amazing team of Pawn professionals! We’ve some exciting things happening in January!

OPEN ENROLLMENT - Don’t forget to check your emails for the Easecentral log in sent out recently so you can make changes (or not) to your current group health benefits (medical, dental, vision). Open enrollment ends Jan 15th so please make time to evaluate your current benefits to make sure the plans you’re currently enrolled in will meet you and your family’s healthcare needs for 2019. If you’re having any trouble with Easecentral, call Employee Services at 916-752-2255.

NEW UNLIMITED COVERAGE – DENTAL PLAN WITH HUMANA! -New dental plan that provides unlimited dental coverage like no other! If you’re currently enrolled in Choice Builder’s Dental Plan, and you don’t want to make any changes, then the system will automatically enroll you into the new dental carrier’s coverage by Unum. Plan details and coverage summaries can be retrieved by logging into Easecentral.

401k SAFE HARBOR NON-ELECTIVE CONTRIBUTUIONS – Employer 3% contributions are now being posted to eligible employee’s 401k accounts. If you don’t current defer and make payroll contributions to your plan, and you’ve completed 12 months of service with Loyalty Pawn, no worries. Loyalty Pawn still makes an employer Safe Harbor contribution of 3% based on your gross earnings each payroll cycle. And that’s not all! These Safe Harbor Non-Elective Contributions have no vesting schedule meaning the money Loyalty contributes to your account under the SHNEC section, is totally, and 100% completely yours.

Attention 2018 New Hires! If/when you complete twelve months of service with Loyalty Pawn, you’re eligible to defer and receive the SHNEC! Call or email Employee Services to learn more!!

January 2019 Issue | Who’s That Baby Now?

Guess correctly and your answer will be entered into the February Three Balls Chronicles 2019 drawing for a chance to win an 8-hour paid day off! Email your answer to EmployeeServices@LoyaltyPawn.com and put “December Who’s That Baby Now” in the subject line then type your answer in the body of the email and send. Deadline to submit your answer is Monday, January 28th

And don’t forget to email your baby photo(s) to EmployeeServices@LoyaltyPawn.com and when your photo is featured, you’ll be given a $50 Amazon Gift Card. That’s all there is to it! Good luck! Enjoy the month of January and get excited, engage in and participate Who’s That Baby Now and remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, 24/7/365. ~Dmae

New Years Word Search

R O

A L D F C O U N T D O W N G W W A L D U O Y U G O X X O J M

B K U N V Q B A C R D Y O U I M N X V J N I B D U M I S N Y

A R O G O L O P P B C W H S A N D Q M S F O J Y V N V S M C

O A E O K J C I G S V E J D G B D C G X B K O F M A Z O T N

F P Z S U P B O K R V W L E B N B I F W Q O W Q B M L P J O

P S C T U K A Z E E V M U E N G I R M Q E K V I R E A B C E

N V R I C L L R Y K Y U P W B D V N B E T I N K E R C A R J

J Z F S S V L V O C A S F V A R D S N A J M Q I A C E B T G

Z F E F Q U D Y B A D V I J E Y A V E I L X P D S B M S E M

X I P I X Z R N Q R I U R H D N R T E C G B E B H N F H O S

U F B Z X X O G M C L E E D T X I P E D Y E F J T Z A M N E

F O V G O N P D N E O Y W N E A W A Z C Z H B O R L Q O O V

C G I U I R M J A R H U O P L L Y P V Y S K F W E E I Q N B

Z W A V F Y A Y H I W A R F T I M E S S Q U A R E T G P Q F

G S X I U I S E R F Z R K C I N F O X B M H A X I N R P J I

C D K L U T R N Y A B V S R T P L S F H X C G D S T M C F B

G N Y F A Z Q Q Z W U P X X T O P J Z L Z K A X F E J M K A

D E J F J V R Y B L E N F S S N A V S Y W R L E K W R P A J

M I P H M O B Q X B V N A O E W M S R S T K V S G Q B S I U

R R Z K K F O W W H X S I J U M X Y T A W E S R H F H X G P

S F V J L P C H E E R S X J Y N A Z H M T Y Y A V Z Y E P P

Z A M H T B K H Q H O J Y W P E H G N B G Y M Y C T M L W T

WORD LIST: