Loyalty Pawn's Three Balls Chronicle Volume 1 Issue 10

THREE BALLS CHRONICLE

VOLUME 1 / ISSUE 10

December 2018 IN THIS

ISSUE

Letter from the President

Letter from the General Manager

Loyalty Pawn Family

Golden 1 Center Events

Upcoming Sales

Upcoming Birthdays and Anniversaries and New Hires

Top Performers in November

Loyalty Pawn’s Core Goals, Values and Visions

Employee Services Corner

Guess What I Am? Answer Key

Team Loyalty!!

We hope that everyone had a great Thanksgiving Holiday and has a wonderful holiday season and a Happy New Year!

Don’t forget to turn in your ticket request forms for the events you would like to go to!

Letter from the President

Hey Team Loyalty,

THANK YOU for all you do. We are currently reading a book How to Win Friends & Influence People, by Dale Carnegie originally published in 1937, a Timeless Bestseller. It is as relevant today as it was 80+ years ago for business as well as personal goals. One of the most important take-aways for me is to always know and feel “YOU ARE IMPORTANT” - each and every one of us; feeling important not only in your work environment but in all of our personal lives as well. We have family and friends that care for us and that we care for, while our careers are and should be important, FAMILY COMES FIRST! The principals in this book will be life changing if the values come from the heart. I plan to use them in my day to day professional and personal life and suggest to you all to pick up a copy, borrow mine (I have notes made in mine) or let your manager know you are interested in reading it as they all have a copy. If you are interested in being part of our book club or start your own store level book club please let us know and invite any Loyalty Team members to be included. You can never read too much.

We had a phenomenal November which is all due to the incredible team work that is happening at each and every store on a daily basis (not that we all do not hit some bumps occasionally, life happens). Our loan numbers are continually improving, our retail sales are improving, layaway balances growing, buy balances are also growing. These are all great accomplishments and important for our company growth. Every area of these KPI’s (Key Performance Indicators) are critical and some teams perform better than others but we should all be aware of these KPI’s and continue to grow and learn from the teams that are excelling in certain areas to improve each location and have a true standard to measure our successes.

I plan to use the tools I learned in Carnegie’s book to improve upon my life on all fronts and I am looking forward to seeing the improvements for all of us. I do want to make sure that we all think about ourselves and each other in the sense that I, YOU, AND WE ARE IMPORTANT every day. I am sometimes hard on myself and do not always feel that way when I do not complete a goal or do not hit one of my KPI’s in business or life and I truly feel that that if we all feel IMPORTANT every day and we have committed to trying our best as a person, we will all feel IMPORTANT and that is a win-win. We all have the ability to achieve every day.

Can I say more about Team Loyalty? As I write these letters every month and I see our progress, I try to write about as many as possible and about all the tremendous wins we have had as a company. Though is difficult to mention every accomplishment and every team member, know your dedication is not overlooked. The truth is that everyone has contributed to our success, whether it was your hard work, your creative input, your late nights or whatever it was; we as a TEAM are continuing to build a great culture that I hope we all are excited to come to work and continue to build the Loyal Service, Committed People, Everyday Satisfaction culture for ourselves, our teams, our clients and our families.

Thank You, Team Loyalty for making me feel IMPORTANT, I am truly blessed to be part of this team and will continue to do my best to lead Loyalty Pawn into the future of our ever growing and changing industry.

Gratefully,

Stan Lukowicz, JR.

A Letter from the General Manager

Season’s Greetings Team!

We are here! The cold has arrived and we’re nearing the end of 2018! In the month of November, the company has seen an increase in layaways as well as new merchandise hitting the stores. We look forward to a solid 4th quarter in sales. I know that everyone has been working diligently in securing and maximizing our opportunities. We have brought in purses and have an influx of jewelry. This will be dispersed to locations the first week of December. I would like to make note of some outstanding performance for the month of November. Dominic from Roseville sold the most with $22,300 in sales! Parker coming in second at $15,000 and Kevin coming in 3rd place at $13,200. This was awesome! We have and look forward to others increasing their sales and sales incentives. Also, some noteworthy praise is due for Paul Molina and Dave Palomares who both had the highest physical transactions count in the company. Both Paul and Dave exceeded over 1000 transactions between Loans, Buys, Physical sales and Replacement loans combined! Fantastic job guys! Our next step…. As we near the ending of 2018, we are also preparing to get Florin, West Sac and Roseville complete. We are in the process of ordering slat wall and other fixtures by years end. We anticipate having 2 if not 3 stores complete by the end of the first quarter. We are excited to put finishing touches on the Loyalty Brand! Finally, Loyalty Pawn, Stan and I are happy with the commitment from the teams. We are optimistic in what the near future will bring and are proud that the stores have cohesive team members to embrace our Visions, Values and Goals. Let’s end this year with a bang! Let’s strive to hit the store goals! Keep up the good work!

Sincerely,

Wayne Silliman General Manager

“Sales success comes after you stretch yourself past your limits on a daily basis.” – Omar Periu

Loyalty Pawn Family

Happy Holidays Loyalty Pawn Family,

It blows my mind that the holidays are already here I guess it’s true what they say time flies when you’re busy. As we come closer to the end of the year, I’m very excited to see some of the ends of the year predictions and goals be accomplished. Christmas is right around the corner, and I’m always glad to see how the stores are going to be creative in decorating their stores. Hopefully, everyone has a great holiday season make sure to surround yourselves with family and great friends. I know I can’t wait to eat those tamales and drink plenty of eggnog.

This month we are going to get to know Dylan, the store manager of the Roseville location. Dylan was born in Boise Idaho he is the second oldest of 4 siblings. There is a 19-year gap between him and his youngest brother (Malachi). Dylan decided to move to California right after high school to pursue a college education. After a while of living in Humboldt he was like many other college students he was struggling to make ends meet and started resourcing towards the pawn shop for help. After a while of dealing with Humboldt Bay Trade and Pawn the owner Russ Krause got to know Dylan took a liking to him so much so that one day, he called Dylan out of the blue to offer him a job. Little did Dylan know this would turn into eight years and counting career. When he interviewed for the company, Dylan was surprised at how many people were going to be involved. The interview consisted of the owner Russ Krause, his three sons, all their wives and the family dog named Marley. After surviving that interview, they embraced him as part of the family and put him to work. Sometime down the Line Dylan decided to move to Sacramento to be closer to family, better opportunity and he followed a girl. Since getting a job With Capital City Loan, he got to experience a few different Locations. He has finally found a more permanent home as the Store Manager for the Roseville location for Loyalty Pawn. Now he is working hard to build up his team and get Loyalty Lux up and running.

Apart from working at the shops Dylan and his family have a business together called “Pine Top Brand” which specializes in everything leather from men’s accessories to lady’s hand bags. If you ever want to see any of their work all you must do is walk into the Roseville location. You find employees rocking custom belts and wallets I too have been interested in picking up a custom leather laptop case. From what I’ve heard to fulfill orders it’s a real assembly line from the laser cutouts to drilling and assembly. The Workshop is located in Grass Valley and sits on 150 acres that belong to his parents. Plans for the business apart from growing it are expanding their women’s line and purses. Having so much property also benefits Dylan in his love for the outdoors and his hobbies which include fishing, hiking and just embracing the natural beauty of being outside.

Javier Becerra, Operations Manager.

Golden 1 Center Upcoming Events

As a quick reminder, remember to turn in your ticket request forms 2 weeks prior to the event you would like to attend. Also please send a pdf copy of your filled out form to lauren.l@loyaltypawn.com, stanjr@loyaltypawn.com and wayne@loyaltypawn.com. Thank you!!

Timberwolves vs. Kings Friday December 14th 2018 7:00pm

Travis Scott

Thunder vs. Kings

Grizzlies vs. Kings

Pelicans vs. Kings

Lakers vs. Kings

Trailblazers vs. Kings

Nuggets vs. Kings

Warriors vs. Kings

Magic vs. Kings

Pistons vs. Kings

Saturday December 15th 2018 4:00pm

Wednesday December 19th 2018 7:00pm

Friday December 21st 2018 7:00pm

Sunday December 23rd 2018 3:00pm

Thursday December 27th 2018 7:00pm

Tuesday January 1st 2019 6:00pm

Thursday January 3rd 2019 7:00pm

Saturday January 5th 2019 7:00pm

Monday January 7th 2019 7:00pm

Thursday January 10th 2019 7:00pm

December’s Upcoming Sales

Anniversaries, Birthdays and New Hires

November Anniversaries

There are no anniversaries in the month of December

November Birthdays

Mark Xiong December 1st

Tony Ferrari December 11th

Travis Tobin December 18th

Colin Kearney December 23rd

Kevin Velasquez December 26th

Earnest Bryson December 29th

Christian Tognolini December 29th

Sydney Tan December 31st

November New Hires

We would like to welcome our recent new hires to our Loyalty Pawn family. Ramsey Lewis to our El Camino location!!

TOP PERFORMERS IN OCTOBER

1st Dominic Tognolini (Roseville #3) Paul Molina (Florin #2) Paul Molina (Roseville #3)

2nd Parker Hush (El Camino #1) Cody Lathe (El Camino #1) Dave Palomares (Florin #2)

3rd Kevin Velasquez (Roseville #3) Dave Palomares (Florin #2) Dylan Tinklenberg (Roseville #3)

4th Joseph Contreras (El Camino #1) Dylan Tinklenberg (Roseville #3) Cody Lathe (El Camino #1)

5th Paul Molina (Florin #2) Dominic Tognolini (Roseville #3) Ricardo Molina (El Camino #1)

Loyalty Pawn’s Goals, Values, and Visions

Company Wide Goals

• To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values

• Loyalty

• Dedication

• Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

“The Leader in Local Lending”

Loyalty Pawn Employee Services Corner

Christmas Holiday or Winter Solstice. Which do you celebrate?

No matter your religious affiliation or non-denominationalcultural preferences, the end of the Gregorian calendar year holds special meanings to all. Something for everyone is what makes the end of the year event so special.

For me, celebrating Winter Solstice is my preference. The winter solstice, also known as midwinter that is an astronomical phenomenon marking the day with the shortest period of daylight and the longest night of the year. It occurs when one of the Earth's poles has its maximum tilt away from the Sun. It happens twice yearly, once in each hemisphere (Winter and Summer). I marvel at all the ways people find to honor and celebrate what’s important to them like enjoying festivals, spending time with loved ones, feasting, singing, dancing, fires, and PRESENTS... duh!!

I take this time to thank each and every one of you from the Loyalty Team, in allowing me to continue to support you and provide tools, resources, and most importantly comradery as we collectively share in the growth, peace, love and prosperity that Loyalty has provided us all throughout this amazing 2018. Here’s to YOU...and may you continue experiencing all the fabulous bounties and blessings that the magnanimous universe has to offer as we get ready to leave 2018 and start 2019 with fresh ideas and renewed commitments to the things that matter the most individually and collectively. ~Namaste

December Birthstone – Dual Stones!

December’s birthstones offer three ways to fight the winter blues: tanzanite, zircon and turquoise – all of them, appropriately, best known for beautiful shades of blue. These gems range from the oldest on earth (zircon), to one of the first mined and used in jewelry (turquoise), to one of the most recently discovered (tanzanite). All of these stones are relatively inexpensive, but their beauty rivals even precious gems. Colorless zircon is a convincing replacement for diamond, tanzanite often substitutes sapphire, and turquoise is unmatched in its hue of robin’s egg blue.

Whatever your style preference or budget, one of December’s three birthstones will match your true-blue desires. Happy birthday to our December babies of Loyalty Pawn!

Winner of November’s – Who’s That Baby Now?

November’s Who’s that Baby showcase is non-other than... “Zabi Iqbal” of Florin Store. There were many guesses and only

three employees guessed correctly! I held a drawing for those three and the winner of the drawing is JOSHUA BONTON of Broadway. He will be awarded an 8-hour PTO Day off and Zabi will be receiving a $50 Amazon Gift Certificate just for allowing us to get to know her better!

Things you didn’t know about Zabi.

Where did you grow up? San Mateo, California

What did you want to be when you grew up? A healthcare practitioner-but I fainted at the sight of blood, so I followed my heart which still wanted to help people and now I do...in the Pawn Industry. I’m so grateful and blessed!

What thing(s) would you like to share with the team-(things about you) that most people don't know? I’m a busy mom with two growing daughters and that keeps me super busy when I’m not working. Being a parent is my greatest adventure!

What three adjectives best describe you and why? Honesty. I do what I say and say what I do as I expect it of others. Loyal. Once you befriend me, I’m your friend for life and will be there to support you no matter what. Go-To. I am the kind of person who can be counted on and will take initiative and get things done.

What is it about the pawn industry that keeps you in it? I love that each day is always different like customer needs and stories they share, but the one thing that gives me career joy, is the “customers”. If I can’t help them from a healthcare perspective, I can help them in their financial time of need and that gives me tremendous satisfaction.

What is your favorite color? Sky Blue.

What is your favorite sport? I am not really into sports, per se, but if raising two very active daughters, counts, then I would

have to say, “parenting” is my favorite sport.

What is your most memorable achievement-personally? When Javi was the store manager, he encouraged me to go through the GI Certification course. I’m so glad I did as I use the training and knowledge that I gained from this training both personally and professionally. I encourage anyone interested, who has not yet taken this course, to do so! You’ll be so glad you did!

What is your most memorable professional achievement? Continuing as an SLA for Loyalty Pawn.

December 2018 Issue | Who’s That Baby Now?

Guess correctly and your answer will be entered into the November Three Balls Chronicles 2018 drawing for a chance to win an 8-hour paid day off! Email your answer to EmployeeServices@LoyaltyPawn.com and put “December Who’s That Baby Now” in the subject line then type your answer in the body of the email and send. Deadline to submit your answer is Monday, December 17th

And don’t forget to email your baby photo(s) to EmployeeServices@LoyaltyPawn.com and when your photo is featured you’ll be given a $50 Amazon Gift Card.

That’s all there is to it! Good luck! Enjoy the month of December and get excited, engage in and participate Who’s That Baby Now and remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, 24/7/365. ~Dmae

Guess what I am?

I AM THE COMPOUND BOW

• My Pulley/Cam system grants the user a Mechanical advantage

• I was first developed in 1966 by Holless Wilbur Allen in Billings, Missouri.

• I fire a projectile between 250 to 370 feet per second

• I am a modern day recreation of a weapon that has been used for about 64,000 years