THREE BALLS CHRONICLE
VOLUME 7 / ISSUE 8
August 2024
IN THIS ISSUE
Letter from the President
Letter from the General Manager
Loyalty Pawn Family
SecurityAwareness
Store Manager Updates
Golden 1 Center Events
Monthly Sales
Monthly Birthstone Guide
Monthly Birthdays and Anniversaries and New Hires
Loyalty Pawn’s Core Goals, Values and Visions
Employee Services Corner
Team Loyalty!
We have added some great new events that are happening at the Golden 1 Center, if you haven’t gotten a chance to go, it is such a great benefit that we offer and a great time, so make sure to get those requests in! Thank you so much to everyone for all of their hard work and dedication that you guys put in everyday, we appreciate it!!
Thank you!
President’s Letter
Hello Loyalty Pawn Family,
Another month of 2024 is behind us. School is starting soon; my youngest daughter, London, is starting high school unbelievably. I am getting old! The good thing is, is that I do not feel old. Lilly my middle daughter is turning 19 on the same day she is moving to Mississippi to attend the University of Mississippi (Ole Miss, Hotty Toddy). I hope that everyone with kids is prepared or getting prepared for your children going off to school. The Loyalty Pawn family has children of all ages, and this time of the year is exciting for the kids and us parents. I am all excited, worried, and ready to watch my girls mature and become young ladies.
What a phenomenal loan growth month another all-time high, well-done team. We should be ready for another strong loan growth month or two. Back to school has typically been large growth month or two. As always, we need to focus on rollovers and sales to keep growing organically. Continue to loan aggressively on our “A” type goods and watch how much inventory we start accumulating on “C” type goods and loan accordingly. Keep up the amazing job and we will watch each of us and the company continue to do better.
Gratefully, Stan Lukowicz, III
Letter from the General Manager
Greetings Everyone,
Another month blew by! Summer feels as though it is going by quickly. However, Summer also seems like it isn’t going by fast enough with the back-to-back 100+ degree heat. We are gearing up for back-to-school. Children going back to school will be right around the corner. We have an excellent promotion for August that should gain a lot of traction. The sale for August will be 30% off. This is a great time to highlight the aged product!
We were able to keep up a strong pace in July. Our loan growth for the month improved and we grew by over 220k. We serviced more clients than we did in July 2023. We continue to suspect that this demand for capital is because of the inflation we all feel. Even though we had a strong loan growth month, our retail sales compared to July 2023 stayed relatively flat. However, our buys for July across the board increased by 50% compared to July 2023. We anticipate August to continue the growth trend in both loans and purchases while seeing retail increase a minimum of 5%.
As always, we love to present the top salesman of the month. Dominic T. got first place, Ah X. 2nd place, and Matthew S. 3rd place. Many thanks to those who continue to push and challenge yourselves to be excellent! You continue to utilize the business tools from Layaways, follow-up binder, proper sales presentation, and Sales standards and the results begin to show in your performance. Thank you!
To conclude, we have purchased a couple gem lightbox pro. These cameras/ lightbox’s can take far better professional pictures of our inventory than we have used in the past. One of our goals is to obtain 1 per location to highlight our inventory better, as well as our current jewelry loans. We believe that when we get set up with mobile pawn, our clients will have access to view their active items via the Bravo mobile app. If our clients can look at their item with a picture that enhances the item, the client might be less likely to default on their item. This would be a win/win for the client and the company. We will have more to come regarding this and mobile pawn.
Sincerely,
Wayne Silliman General Manager
“Adaptability is about the powerful difference between adapting to cope and adapting to win. –Max Mckeown
Loyalty Pawn Family
Greetings, Loyalty Family!
Not only did we experience a sizzling July in terms of temperature, but our loan growth and buys were also on fire! While we faced some challenges in retail sales at certain locations, I want to take a moment to celebrate our successes. Congratulations to Team Roseville for surpassing their impressive 20% stretch goal roughly halfway through the month! A big shout-out also goes to Team Florin for exceeding their 5% goal fantastic job, everyone! For Team El Camino and Broadway, we recognize that there’s still work to be done, but I believe in our potential to rise to the occasion. Speaking of Team El Camino, I’m thrilled to welcome back a familiar face: Stephanie Alfaro! The team is excited to have her back on board. After speaking with Tony, I know he will focus on teaching her about high-end luxury goods and high-end watches. We have plenty of inventory at each location, with even more on the way to fulfill your want lists. A huge thank you to John and Wayne for staying on top of our jewelry needs! We recently acquired a fantastic light box at the NPA, which will help showcase our jewelry at a higher level in our online presence. We’re truly excited about this! This month, we have all-new questions to help us get to know our Loyalty Family better, starting with John, the manager of the Broadway location. Let’s keep the momentum going!
1. What helps keep you motivated? Striving to be the best
2. What professional skills do you think everyone should have?Asense of urgency
3. What professional skills would you like to master? Patients
4. Who is the best pawnbroker you know, and what makes them the best? Kevin Peterson, the guy knows how to be in the right place at the right time
5. What do you consider yourself to be good at, and what could you improve? getting things accomplished
6. What is the best perk you have had at a job? the golden one arena
7. What is the most valuable career advice you've been given? Everyone is expendable so make yourself valuable
8. What can the company do to celebrate a success you've had? Send my wife and I on a cruise
9. What do you like about the pawn industry? you have the opportunity to learn and investigate and increase your knowledge about a wide array of things
10. What do you dislike about the industry? Sweaty boob money
11. What can the company change or improve to make it better to work here? Training for everyone
12. What's the last big challenge you've had, professionally or personally? the loss of a family member
13. Where do you see yourself in five years? I would like to be a regional manager.
14. What is something you would like to get better at in the pawn industry? watches
15. Have you checked something off your bucket list? What was it? not yet
16. If you could choose any celebrity to be your best friend, who would it be? John Wayne and come one its John Wayne
17. What are you looking forward to this year? Christmas
18. If you could be a professional in any sport, what would it be and why? Golf it would be amazing to get to play all the beautiful courses of the world
19. What do you value more: time off, making more money, or benefits? Making more money
20. What is a small thing that makes your job easier or better? Having a clean and clear workspace
21. What is the best work event you have attended? What made it so great?AChristmas party where we all got together to celebrate the years victory
Security Awareness
With the rise of loan balances, our clients are in greater need than ever before. Unfortunately, as gold prices continue to skyrocket, criminals are becoming more desperate to strike. The 7-11 store located next door to El Camino has only been open for a few months, yet it has already fallen victim to three robberies, one of which occurred in broad daylight at gunpoint. In light of these incidents, it is imperative that we take every precaution to ensure our safety and security.
One of the key steps we can take is to conduct consistent inventory counts. This will help us identify any discrepancies or missing items, allowing us to promptly address any potential security breaches. Additionally, it is crucial that we always ask for identification when customers request to view jewelry. This simple yet effective measure can help deter criminals and ensure that we are dealing with legitimate individuals.
Furthermore, it is essential for all of us to become part of the jewelers' crime alert network. This network provides valuable information, tips, and news about the industry, helping us stay informed and, most importantly, safe. By actively participating in this network, we can collectively work towards preventing and addressing security threats within our industry.
In conclusion, with the escalating need of our clients and the increasing value of gold, the risk of criminal activity is on the rise. To protect ourselves and our business, we must remain vigilant, conduct regular inventory checks, request identification from customers, and actively engage with the jewelers' crime alert network. By doing so, we can better ensure our safety and contribute to the overall security awareness of our industry.
Shop Talk Manager Updates
El Camino
Greetings Loyalty Pawn Fam,
I hope everyone had a fantastic July! Can you believe we’re already halfway through the year? Time flies when you're having fun or in our case, selling, buying, and gearing up for the holidays. Speaking of which, Christmas is only 4 months away! That means it’s time to kick things into high gear. We’ve got a shiny new goal of $66,000, but here at Team El Camino, we’re not just aiming to hit that target, we’re gunning for $70,000!
As we continue to fill up our buy room and lend out like there’s no tomorrow, let’s get serious about clearing out our current inventory. We’ve explored every platform under the sun to spread the word about our amazing deals. Now, let’s put that strategy to work and make this month a blockbuster! Here’s to a fantastic August for everyone at Loyalty Pawn!
Tony Mora
Roseville
Hi Team Loyalty
I want to take a moment to express my deep appreciation for our incredible Roseville team Brittany, Dom, Danni, and Matthew. Your hard work and dedication truly shone through last month. We set a sales goal of $49,000 for July, and not only did we meet it, but we also surpassed it by an incredible margin, achieving $79,000 in sales! This is a testament to your commitment and teamwork. As we move into August, let's carry this momentum forward. We've proven what we can achieve when we work together, and I have no doubt that we can exceed our goals once again this month. Let's keep pushing, stay focused, and continue to crush it!
Thank you for all that you do,
Justin Martinez
Broadway
Hello Team,
As we approach the holiday season, it's the perfect time to strengthen our team spirit and uplift everyone's mood. Let's come together to foster a sense of unity and collaboration that extends beyond our daily tasks. By celebrating our collective achievements, recognizing individual contributions, and sharing moments of joy, we can create a supportive and positive atmosphere. Engaging in team-building activities, expressing gratitude, and setting aside time for informal interactions will help enhance our connection and enthusiasm. As we enter this festive season, let’s embrace the opportunity to build camaraderie and ensure that our workplace is not only productive but also a place where everyone feels valued and motivated.
John Mark
Florin Mall
Hello Everyone,
I hope everyone had a wonderful July! Team Florin set a sales target of $79k for the month, and I'm pleased to report that we exceeded it, reaching nearly $83k. As we approach the midpoint of the third quarter, our focus for August is to achieve a 20% sales goal. I’m actively reaching out and searching for qualified candidates to join Team Florin. Additionally, we are excited to announce that we have achieved a remarkable loan balance of $2 million, That is a significant milestone for us. Moving forward, I aim to reach $100k in layaway by the end of this month, which could translate to an extra $25k in pickups, assuming a 25% pickup rate and that will help us achieve our sales goal. We have a great sales for this month on all music instruments and laptops 30% off.
As Bruce Lee said, “Knowing is not enough; we must apply. Willing is not enough; we must do.” Let's strive for excellence!
Mark Xiong
Bobadilla (El Camino #1)
Golden 1 Center Upcoming Events
Below is the list of events that are posted as of right now and we will be adding events to this list each month as they get posted! The events in green are available and the events in red have already been spoken for. If you would like to request tickets send your ticket request forms to lauren.l@loyaltypawn.com so that I can get your requests in and if you need a request form email lauren.l@loyaltypawn.com and I can send you a copy or you can ask your supervisor! With the Golden 1 Center opening back up there is a limited number of tickets available, so for every event you are only allowed to request and receive 4 tickets per event!
Hozier (2 Tickers Left)
WWE Smackdown (2 Tickets Left) September 20th Friday 4:45 PM
Kacey Musgraves September 23rd Monday 7:30 PM
Grupo Frontera September 26th Thursday 7:00 PM
Elevation Nights September 27th Friday 8:00 PM
Franco Escamilla September 28th Saturday 8:00 PM
Fuerza Regida October 5th Saturday 8:00 PM
Weezer October 8th Tuesday 8:00 PM
Jeff Lynne's ELO
Disney
Disney
Disney On Ice Presents Mickey's Search Party November 3rd Sunday 11:00 AM
Keshi
August Sales Flyer
Monthly Birthstone Guide
This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on each month’s birthstone as you can arrange your cases properly and make suggestions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information.
JANUARY – Garnet
MARCH – Aquamarine
MAY – Emerald
JULY – Ruby
SEPTEMBER – Sapphire
NOVEMBER – Citrine & Topaz
FEBRUARY Amethyst
APRIL – Diamond
JUNE –Pearl & Alexandrite
AUGUST – Peridot
OCTOBER – Opal & Tourmaline
DECEMBER – Topaz & Turquoise
Anniversaries, Birthdays and New Hires
August Birthdays
David Palomares August 5th
Dominic Morales August 21st
Ah Xiong August 25th
Justin Martinez August 29th
August Anniversaries
Brittany Walker 9 years
Paul Molina 6 years
Tony Mora 4 years
July New Hires
We have no July new hires this month
Loyalty Pawn’s Goals, Values, and Visions
“The Leader in Local
Lending”
Company Wide Goals
• To Offer Immediate Relief with a Short-Term Loan.
• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.
• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!
Core Values
• Loyalty
• Dedication
• Creativity
Company Vision
• Loyal People Committed to Everyday Satisfaction
Loyalty Pawn Employee Services Corner
AUGUST…
A Silly Poem by Spike Milligan
Said Hamlet to Ophelia, I'll draw a sketch of thee, What kind of pencil shall I use? 2B or not 2B?
AUGUST CALENDAR OF NATIONAL EVENTS
• August 1, traditionally known as Lammas Day, was an old festival to mark the annual wheat and corn harvest. It was a sort of Thanksgiving (harvest time) in Britain. Lammas also marked the mid-point between the summer solstice and autumn equinox.
• August 5 is also a Civic Holiday in many parts of Canada. Celebrations and names for this holiday vary across the country. For example, in Alberta, it’s celebrated as Heritage Day; in British Columbia, it’s known as British Columbia Day!
• August 10 is St. Lawrence’s Day. “Fair weather on St. Lawrence’s Day presages a fair autumn.”
• August 11 marks the end of the Dog Days of Summer, which began on July 3.
• August 17 is when the Cat Nights begin, harking back to a rather obscure Irish legend concerning witches; this bit of folklore also led to the idea that a cat has nine lives.
• August 19 brings National Aviation Day, chosen for the birthday of Orville Wright who piloted the first recorded flight of a powered heavier-than-air machine in 1903.
• August 24 is St. Bartholomew Day. “At St. Bartholomew, there comes cold dew.”
• August 26 is Women’s Equality Day, which celebrates the 1920 ratification of the Nineteenth Amendment and, with it, women’s right to vote in the United States.
Here are some more fun things to celebrate in August:
• Aug. 1–7: International Clown Week
• Aug. 3: National Watermelon Day
• Aug. 8: National Sneak Some Zucchini Onto Your Neighbor’s Porch Day
• Aug. 10: National S’mores Day
• Aug 12: Vinyl Record Day
• Aug. 13: International Left-Handers Day
• Aug. 20: International Geocaching Day
• Aug. 20: World Honeybee Day
• Aug. 25: Kiss-and-Make-Up Day
• Aug. 31: National Trail Mix Day
August Full Moon
August’s first full moon, the full Sturgeon Moon, reaches peak illumination on the night of Monday, August 19th. For the best view of the full Moon, look skyward that night! It’s also one of the four supermoons of 2024!
Blue Moon
You’ll be able to see another full moon this month as well and it’s going to be a doozy!
On Wednesday, August 30, there will be a Blue Moon, which will also be the BIGGEST supermoon of the year. Be sure to get out there and check it out!
August Moon Phases
New Moon: August 4, 7:13 A.M. EDT
First Quarter: August 12, 11:19 A.M. EDT
Full Moon: August 19, 2:26 P.M. EDT
Last Quarter: August 26, 5:26 A.M. EDT
AUGUST GARDENING
10 things to do in your Garden in August:
• Divide Perennial Flowers. ...
• Add Fall Color. ...
• Replace Annual Flowers. ...
• Repot Houseplants. ...
• Wage War on Weeds. ...
• Plant Perennials and Shrubs. ...
• Water Evergreens. ...
• Harvest Herbs.
LOVE PEOPLE & COOK THEM TASTY FOOD!
The Ambitious Kitchen has some amazing recipes to try this month! Check it out! https://www.ambitiouskitchen.com/ingredient/berry/
401K Loyalty Pawn Retirement $avings Program
Are you saving for retirement? Why not start today? Ifyou have completed12 months ofservicewith LoyaltyPawn,you’re eligible to participate and start putting away those pretax (or post tax Roth) dollars into your very own 401k account. To enroll, send me an email and I’ll help you get started. Contact Employee Services at employeeservices@loyaltypawn.com Start saving for retirement’s tomorrow, today! When it comes to 401(k) plans, it's your money. But your boss and the government make the rules. Need more 401k investment info and advice? Contact our Investment Advisor, John Malhotra.
John S. Malhotra - Financial Services Representative CA Insurance License # 0K09207 1478 Stone Point Drive, Suite 390 Roseville, CA 95661 d (916) 607-9754 | f (844) 295-8527 e malhotra.john@principal.com w www.principal.com
Thank you for my subscription to the Old Farmer’s Almanac for inspirational quotes and the Ambitious Kitchen for this month’s Love People, Cook them Tasty Food content for LP’s Three Ball’s Chronicle this month.
If you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime! 916-752-2255 employeeservices@loyaltypawn.com
