Lease Better With Louise Folkard

Welcome

Solutions Gold Coast

Louise Folkard

Your New Client Manager

Your profitable and enjoyable journey as a valued and successful investor with LJ Hooker Nerang begins with Louise as your Business Development Manager.

Her dedication, experience and professionalism is what defines her proven success and elevates her to the highest level in investment property management, as evidenced by the numerous industry awards presented to her over many years.

With meticulous attention to detail, cost-effective marketing and an uncompromising application of our stringent tenant selection and verification processes, Louise assures you of the best start in our on-going management of your valuable asset.

The sought after and enviable track record of Louise and LJ Hooker are borne out by the substantial number of long-term investors whose properties we manage, as well as the glowing testimonials from appreciative clients.

Louise Folkard New Client Manager - Property Investment Management Solutions Gold Coast

(07) 5581 4422 | 0430 866 915 louise@ljhgc.com.au

Nerang

LJ Hooker

Loiuse

“My team and I will look after your investment as though it was our own”

Success Stories

Don’t just take my word for it

“I was very fortunate to be recently approved for a property through LJ Hooker Nerang. From the initial property inspection, throughout the application process, approval and moving, the entire transition has been smooth and easy. In particular, the communication from all agents and office employees was exemplary and I felt well informed and supported throughout. I would definitely recommend this agency for rentals or a future property purchase.”

Megan | Nerang Tenant

“I have been with LJ Hooker for many years and have found them to be excellent. The staff keep me up to date with my property and have found wonderful tenants. Would certainly recommend them to potential landlords.”

Helmut | Highland Park Landlord

“As I’m involved with real estate, I found LJ Hooker at Nerang in selling & renting my properties looking after me in a very professional way.”

Nickolas | Nerang Landlord

“Nearly 20 years of managing my properties, I think the team at LJ Hooker Nerang have done a terrific job. Its been all in all pretty stress free. Highly recommend their team.”

Suzanne | Nerang Landlord

“Very professional team. My property was leased within few days for very good rental income. Friendly and great service. Have great property management team with updates of income and expenses with Property Me app. Would recommend to anyone leasing their property.”

Janine | Ashmore Landlord

“LJHooker, took our investment property on one week before it was ruled unliveable by storm water... before collecting a cent, they had arranged all repairs and leased the property. Insanely good service. These guys are the bomb.”

Peter & Ebonnie | Ashmore Landlords

“Prompt communication, personalised service and strong knowledge of the market on managing my properties over 15 years now. Highly recommended property management team.”

David | Robina Landlord

Our Achievements.

We strive to be the best and while winning isn’t everything, we are proud of the accolades awarded to us by industry peers.

REB 2015 - 2022

Top 50 Offices Australia

REIQ Awards 2021

Winner Contribution to the Community

REIQ

Awards 2019

Winner Large Residential Agency

REIQ Awards 2019

Winner Innovation Award

REIQ Awards 2022

Winner Large Residential Agency

RateMyAgent

Awards 2020

Winner Gold Coast | Tweed

REB

Awards 2017 & 2021

Principal of the Year (Regional)

REB

Awards 2018 & 2021

Sales Office of the Year (Regional)

At your service

We’re here to provide as much or as little help as you need to effectively manage your investment properties. We can take all the necessary steps to meet compliance on your behalf or, if you prefer to take on some of these tasks yourself, we’ll advise you on what to do when.

At LJ Hooker our property management service includes:

• Tenancy documents prepared and lodged

• Regular rental market reviews

• Online rental payment statements

• Routine inspections

• Detailed property condition reports with photos

• Tenant check-in at the start of tenancy

• Managing the check-out process

• Smoke alarm compliance check

• Water compliance check

• Pool compliance check

• Cost-effective repairs and maintenance

• Payment of outgoings/transfer of utilities

• Insurance claim processing

We are up to date with all legislation and best practices.

Taking Care Of Your Investment

Property investment is no longer just collecting the rent, it is a comprehensive management service where you need a professional to protect you and your investment.

Education, ongoing training programs and seminars are important to our Property Investment team to be across the changing legislation and market conditions.

Management and our ongoing training ensures that you are receiving the very best service available. Fees for the management and letting of residential investment properties reflect the quality and level of service we offer.

A Business Development and Customer Service agent who is available for rental appraisals on new and existing properties, works with our sales team and aids with tenants applying with special conditions or requirements. Also, to handle any concerns regarding marketing, renting and moving.

Our staff are highly trained specialists and our systems are second to none.

A reception team to ensure your call is directed to the appropriate person and book in any potential tenants for open homes. Reception also assist the PIM team with administration work when required

A Leasing Agent whose only role is solely to lease properties. Available 5 days a week to show and process applications, ensuring we have minimal vacancy periods. With the ability to conduct upwards of 25 open homes a week, renting your home to the best tenants in the shortest possible time is always the priority.

A Divisional Manager to ensure systems and procedures are in place allowing the team to work in the most effective and positive environment. Also working with the team to implement new initiatives to get the most for your investment.

Help at hand

Having reliable and affordable tradespeople on call to take care of repairs promptly and professionally keeps tenants on side and your asset in prime condition.

Tenants log a repair using our online property portal, triggering an alert to both the landlord and the LJ Hooker property management team.

We then contact the relevant trades person and arrange to have the repair carried out at a competitive price - pronto. Tenants are also provided with a list of 24 hour emergency contacts.

We combine cutting edge technology with high level customer service for piece of mind.

The rental process

An expert approach to residential investments, with a step-by-step plan for success.

Appoint an agent

Determine the rental price and marketing strategies

Advertise the property and conduct open home inspections

Process applications and approve successful applicant

Undertake condition report, have the residential tenancy agreement signed, obtain bond and hand keys over to the tenant

Tenants move in Conduct routine inspections

Undertake repairs and maintenance where necessary

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5

steps to get your house ready for lease

Achieving the best outcome for your property is all about presentation, promotion and positioning. The effort you make to prepare your house for lease now will not only impress visitors at open-for-inspections, but also result in far more appealing photos – and these days it’s the images people see online that can drive potential tenants to your property. Follow these simple tips to present your home in its best light and you’re already a step ahead of the competition.

Make a great first impression

Stand well back from your house and take a good look – if the garden needs a tidy up, the trim needs repainting or the front gate has seen better days, now is the time to get those jobs done. Weeds and peeling paint are an instant turn-off. Aim for a home that looks well maintained and easy to care for.

Inclusions - what you leave behind

Have a think about any items that you could leave in the home to add value. Does the kitchen have space for a dishwasher, or does the laundry have a specific size for a washing machine that tenants could struggle to fill? You might be better off leaving these items, rather than expecting tenants to buy their own.

Make it sparkling clean

Have a think about any items that you could leave in the home to add value. Does the kitchen have space for a dishwasher, or does the laundry have a specific size for a washing machine that tenants could struggle to fill? You might be better off leaving these items, rather than expecting tenants to buy their own.

It’s all about the presentation

Make sure your property is looking great for photos. New paint, carpet and fittings can be an effective way to update a property, so can a new bathroom or kitchen. Adding in heating and/or cooling can add value and maximise return. Don’t forget the outsidemake sure to mow, sweep and prune the garden, take care of pests if necessary.

Better safe than sorry

LJ Hooker can arrange a professional stylist for you, but if you’re taking on this task yourself take inspiration from magazines and online resources such as Houzz or Pinterest to make your house look its best. Updating cushions and adding plants and vases of flowers can make a big difference.

You don’t get results by focusing on results. You get results by focusing on the actions that produce results.

Agency Scorecard

Property Leasing

Do they have a full time leasing consultant?

Do they show the house up to 6 days a week?

Do they have marketing package options?

Do they complete thorough tenant checks and give you the choice in tenants?

Do they have a database of prospective tenants?

Customer Experience

Do they provide references/testimonials from satisfied clients?

Will they allow me to provide honest feedback from my experiences?

Do they have experienced staff to look after my investment?

Are there support staff to cover when my Investment Manager goes on holidays?

Will the Investment Manager communicate with me my preferred way?

Can they arrange for my finances to be reviewed with an experienced mortgage broker?

Do they have an owner and tenant online portal?

Property Management

Do they ensure maintenance is attended too timely and cost effectively? Will I be called/emailed whenever maintenance is reported? Are tradespeople recommended, insured and trustworthy to complete the work to a high standard?

Do they keep up to date with legislation and benchmark cases?

Do they send me rent statements and deposit funds directly into my account electronically?

Do they inspect the property within 8-10 weeks of the tenants moving in?

Do they provide detailed routine property visit reports with photos?

Do they provide a sample entry condition report so I know how well my property is detailed?

Do they have a minimum standard that my property needs to meet before they will allow tenants to move in?

Can they make things easier for my tenants with connections help?

Other Agent Us

Comparing apples with apples is the best way to make sure that you are getting what you pay for.

Next steps

At our upcoming meeting, we’ll clarify your needs and goals, and work with you to create a bespoke strategy to achieve them. We’ll define the right price point for your property and the ideal time frame to present it to potential tenants, as well as answer any questions you may have. Success comes down to timing, presentation and having an experienced property manager by your side you can trust.